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Launching the new 2023 Jeep Compass, the automaker, Stellantis, states that it “breaks new ground in performance, comfort, and functionality.” The company also boasts about the safety and security that come standard with the SUV. But owners who have experienced major malfunctions aren’t impressed. There are complaints about the engine shutting off, the Jeep stalling, hazard lights getting stuck, and a major malfunction that led to a driver having to be cut from his vehicle.
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NHTSA Complaints for the 2023 Jeep Compass
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Exterior Lighting | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Fuel/propulsion System | |
| Lane Departure: Assist | |
| Latches/locks/linkages:doors:lock | |
| Power Train | |
| Seats |
Most Common Problems with the 2023 Jeep Compass
Nine components and systems are named as causing problems with the 2023 Jeep Compass. These are listed by complainants as the engine and engine cooling, electrical system, steering, seats, door locks, exterior lighting, traction control system, vehicle speed control, and an assist problem.
While all complaints express concern with safety issues, the most serious complaint relates to vehicle speed control combined with an assist problem and steering issues.
Vehicle Speed Control Problems
Every driver’s nightmare might be that their vehicle will decide to drive itself and then malfunction in every possible way. The complaint from a 2023 Jeep Compass owner whose nightmare became reality reads like a novel. But the facts are real. It happened while the owner was on his way to work at about 4.30 one morning.
“My car decided to drive itself. Every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control.” There was no response when he tapped the brakes. Instead, they were “locked,” as was the steering wheel and the brakes. “Everything went haywire.” The SUV wouldn’t let him steer or even shift into neutral.
“All I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn’t release, my doors wouldn’t unlock, and my windows wouldn’t roll down. I was trapped, breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me.
“I have no idea what went wrong but I could’ve died or been burned to death. My car acted like it went under water and not over it. I (had) only had it for three days and I honestly feel like I have been robbed. I am a Mopar fan. However after this I will never be again. No-one believed me except for the truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else. I can’t be the only one. I was three hours late for work and I’m always an hour early.”
Engine Problems
Another owner also experienced a serious malfunction, which he attributes to the engine and possibly the electrical system. The complaint states, “When I started my vehicle I noticed that my navigation screen was black.” This had never happened before. “And then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle.” But when he put the SUV into Drive, “the engine shut off again a second time.”
He maintains that his “safety was put at risk because the vehicle was still in driving mode. Luckily there were no cars behind me. I will be reporting this because I do not feel safe.”
Problems with Stalling
Another complaint states that while driving a rental 2023 Compass with only 460 miles on the clock, the vehicle suddenly stalled. Then the rear driver side door opened unintentionally, and the rear seat shifted forward. The complaint states that a warning light was illuminated, but he didn’t know what the warning was. Additionally, the traction control feature independently shifted into snow traction mode.
At the time of the complaint, the vehicle had not been examined by the dealer or an independent mechanic.
Exterior Lighting Problems
The owner of a 2023 Jeep Compass maintains that there is a problem with this model’s hazard lights. “The hazard light button has gotten stuck several times. I went to my dealer and we compared my car with a similar 2023 Compass. Same problem. Then we checked the 2022 Compass and the hazard light on this model does not get stuck. The 2022 is more sturdy than the 2023 version of the hazard light button.”
What to do if your 2023 Jeep Compass is a lemon? Your Lemon Rights
Do you think your 2023 Jeep Compass may be a lemon? If so, Lemberg Law is available to assess your problems and advise whether we can negotiate a settlement on your behalf.
If it’s a lemon law case, it’s not going to cost you anything because the law says Jeep must pay the legal fees. All you need to do is contact our Helpline or fill out a contact form.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
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