2017 Subaru Outback Problems and Top Complaints – Is Your Car A Lemon?

Brakes, Electrical and Transmission issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Did your windshield crack and require a replacement? Find out if you are eligible for compensation.

For decades, the Subaru Outback has been a hit. The car’s unique blend of all-wheel drive capability and station wagon versatility attract a loyal following. But the 2017 model suffers from reliability issues that disappoint even the most devoted aficionados. According to the National Highway Traffic Safety Administration (NHTSA), the car’s key problem areas are the transmission, electrical system and brakes.

Click on other model year to view more problems: 2018   2019    2020   2021   2022

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NHTSA Complaints for the 2017 Subaru Outback

Complaint CategoryNumber of Complaints
Electrical System
337
Visibility/wiper
190
Unknown Or Other
139
Power Train
38
Engine
26
Visibility:windshield
23
Structure:body
20
Vehicle Speed Control
20
Service Brakes
18
Steering
16

Problems with the Transmission

Subaru’s first continuously variable transmission (CVT) was introduced in a tiny hatchback, called the Justy, during the 1980s. Today, nearly all the company’s vehicles employ CVT technology.

Unlike traditional automatic transmissions, which use planetary gear sets to transfer power to the wheels, CVTs use a metal belt and pair of pulleys. The design is popular because it improves fuel mileage.

Unfortunately, the CVTs found in Subaru vehicles are known to be problematic. Drive-ability issues such as delay, harsh engagement and slippage are all too common. In fact, the problems are so prevalent, Subaru extended the warranty on some of its transmissions. The campaign applies to select vehicles produced between 2010 and 2015.

The well-known CVT problems carry on in the 2017 Outback. On the NHTSA website, one owner writes, “New type transmission – happens all the time, more so when car is cool. Back out on downhill slope, hold brake, put in drive. It takes 1 to 3 seconds for drive to engage but nothing shows when its engaged. You can, however, hear the ping of the engagement with window down. If you remove foot from brake and press gas, the car will roll backwards six to ten feet towards oncoming traffic. This occurs with or without the hill assist on. Subaru says this is normal nature for the car.”

As the owner mentioned, Subaru dealers sometimes claim slow engagement is “normal” in the Outback. And that may be somewhat true. After all, CVTs have always been a problem in the car, but that doesn’t make it acceptable.

So far, no recall has been issued to address the concern on 2017 models.

Here are some actual complaints logged with the NHTSA about the 2017 Subaru Outback Transmission Problems:

2017 SUBARU OUTBACK HAS 8200 MILES ON THE CAR. I WAS AT 85 MILES AN HOUR 1ST TIME ON THIS CAR. ALL OF THE SUDDEN TRANSMISSION DISENGAGED AND ENGINE RPM WENT TO 4000. GAS PEDEL WAS UNRESPONSIVE FOR 2 SECONDS. AFTER 2 SECONDS CAR SLOW DOWN AND GAS PEDAL WAS RESPONSIVE AND CAR WAS PERFORMING NORMAL. SUBARU DEALERSHIP GOING TO CHECK WHAT IS WRONG.

BOUGHT A 2017 SUBARU OUTBACK IN MARCH,2017. IT HAS 1946 MILES. CAR HAS SAFETY ISSUES. CAR DOESN’T GO INTO PARK, INSTEAD IT GOES INTO REVERSE. IT HAPPENED WHEN COME HOME TRY TO PUT IN PARK, I COME OUT OF THE CAR BUT IT START GOING BACK. ALSO AFTER THAT IT WAS NOT GOING INTO DRIVE EITHER. SUBARU CHANGE THE SHIFT ASSEMBLY, BUT THE CAR STILL MAKE “KLUNK” NOISE WHEN I PUT IN THE PARK.

WHEN SHIFTING FROM REVERSE TO FORWARD THERE IS A CONSIDERABLE HESITATION AND THEN THE VEHICLE LURCHES FORWARD. I HAVE TAKEN IT INTO TEAM SUBARU IN NAMPA IDAHO AND THEY CANNOT DETERMINE ANY PROBLEM. I WAS TOLD THAT THE HESITATION IS NORMAL. I DO NOT AGREE. BECAUSE NOT ONLY DOES IT HESITATE, BUT THE LURCH WHEN THE TRANSMISSION FINALLY ENGAGES IS CONSIDERABLE. I DID NOT NOTICE THIS UNTIL THE VEHICLE HAD APPROXIMATELY 1000 MILES ON IT. I HAVE JUST OVER 7100 MILES ON IT NOW.

Problems with the Infotainment and Electrical System

Touchscreen infotainment systems are standard fare in almost all new vehicles. Everything from stripped down economy cars to luxury sedans have such a display, yet Subaru can’t seem to get the concept right.

On the Kelly Blue Book website, one owner writes, “Do NOT buy Subaru Outback with navigation. The integrated infotainment system (part # 86471AL66A or 86471AL76A) fails after 3 to 6 months. I didn’t believe it until mine failed after having it for 6 months. The entire screen on the center console went dark. No radio, no backup camera, no navigation, and no Apple Carplay. It’s been over a month now since the dealer ordered the replacement part. I was told there’s massive backlog of cars waiting for the part, and massive back orders. Do a search online, you’ll see many people complaining about this and other problems with their Subaru Outback!!! BTW, 2019 and 2018 Outbacks contain the same part.”

Another owner on Edmunds.com says, “BEWARE!!! I am on a list of 20 Subaru Outback owners and growing at my dealership waiting for a replacement infotainment system that started going bad the second day of ownership. Eventually, it just died and they will not replace a new car unit with a new unit, they only will install a rebuilt unit and they do not have enough used units to rebuild for all the bad units so the wait goes on for months with no delivery date insight. It is my understanding that this unit is also in the 2019 Outback. Subaru is installing potentially defective units in new cars that they know they have an issue with. Other than this issue which leave you with no navigation, radio, phone or other entertainment features, it is a good car and I would recommend it as long as not having the infotainment system is not an issue for you.”

Subaru has released a couple of technical service bulletins (TSBs) regarding the problem, such as 15-199-16R, which say to reprogram the unit. In many cases, this doesn’t seem to solve the issue though, and replacement of the entire infotainment assembly is necessary.

Another problem that plagues the 2017 Outback is that of soy-based wire coating. Rodents are drawn to the tasty wiring and chew through it, causing all kinds of problems.

“The check engine light came on a week ago and the engine became sluggish when accelerating. We took the car to Marin Subaru service department where they did a diagnostic test. Result is that a rodent must have chewed through the soy-based harness covering the sensor wire. Repair bill = $1,400, Subaru says it’s not covered by the new car warranty.”

So, if a mouse decides to have your car for lunch, you’re out of luck. The problem isn’t covered under warranty, and so far, no recall has been issued to address the concern. In 2017, a class-action lawsuit regarding the problem was filed against Subaru.

Here are some actual complaints logged with the NHTSA about the 2017 Subaru Outback Electrical Problems:

OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW.

THE “CHECK ENGINE” LIGHT CAME ON A WEEK AGO AND THE ENGINE BECAME SLUGGISH WHEN ACCELERATING. WE TOOK THE CAR TO MARIN SUBARU SERVICE DEPARTMENT WHERE THEY DID A DIAGNOSTIC TEST. RESULT IS THAT A RODENT MUST HAVE CHEWED THROUGH THE SOY-BASED HARNESS COVERING THE SENSOR WIRE. REPAIR BILL = $1,400, SUBARU SAYS ITS NOT COVERED BY THE NEW CAR WARRANTY. THEY ARE TELLING US NOT TO DRIVE THE CAR NOW AS IT COULD BE DANGEROUS. INSURANCE SAYS IT DOES NOT COVER THIS EITHER. SUBARU AND THE OTHER MFTRS HAVE KNOWN ABOUT THIS ISSUE FOR SOME TIME APPARENTLY BUT CONTINUE TO USE MATERIAL THEY KNOW ATTRACTS RODENTS..

TWICE SINCE PURCHASED MARCH 2017 ELECTRICAL FAILURES HAVE CAUSED ALL DASHBOARD WARNING LIGHTS TO GO ON; STABILITY CONTROL, ANTI-LOCK, VARIOUS DRIVER AIDS HAVE CEASED TO OPERATE, AND ENGINE POWER WAS SEVERELY REDUCED (ALTHOUGH CAR STILL RAN). FIRST FAILURE WAS RECTIFIED WITHIN A FEW DAYS, BUT CURRENT FAILURE HAS HAD THE CAR AT THE DEALER FOR A MONTH WITH NO PROSPECT OF A REPAIR. CAR WAS RUNNING AT THE TIME OF EACH FAILURE. DEALER IS SAYING THE MANUFACTURER IS TRYING TO DESIGN A WIRING HARNESS OR INSTRUMENT CLUSTER THAT WILL WORK, BUT BACKORDERS ARE PILING UP ACROSS THE COUNTRY AND HE HAS NO PROMISE TO GIVE ME. I’M CURIOUS ABOUT HOW LONG I MUST WAIT BEFORE I ASK THE DEALER TO REPLACE THE ENTIRE CAR WITH ONE THAT DOES WORK.

Problems with the Brakes

Because consumers want everything automated these days, many modern cars have electronic emergency brakes. With this design, the e-brake is applied electronically, with the push of a button, rather than manually using a lever. The problem is, when the technology fails, it can cause wheel lockup, as many Outback owners have experienced.

“I would not recommend buying this car if you’re looking for an adventure mobile. Subaru no longer offers a mechanical parking brake and has removed the manual release mechanism on the electric parking brake in the 2015 Outbacks. If either of the two parking brake actuator motors malfunctions, it completely disables the vehicle. The only option is a tow to the Subaru dealer. This happened in my car, resulting in a 140 mile tow. This is especially frustrating as a non-safety-critical system malfunction can result in being stranded if it happens outside of cell phone service. I am disappointed that Subaru made this design decision in a car which is heavily marketed towards adventurous people. Another thing to note is that the car does not come with a full size spare tire, which is another important consideration if you’re planning on using dirt roads or going off-road,” an owner writes on the Kelly Blue Book website.

Another on the NHTSA website states, “The first of four incidents occurred on state highway 509 when traveling with my 12 year old granddaughter in the passenger seat. At the speed of 60 mph in the right lane, the parking brake applied itself without being touched.”

A service campaign (WTB-63) was issued  to address the concern on 2015 Outback models. In the document, dealers were advised to reprogram the parking brake computer. So far, Subaru has not publicly addressed the concern on 2017 models.

Here are some actual complaints logged with the NHTSA about the 2017 Subaru Outback Brake Problems:

THE FIRST OF 4 INCIDENTS OCCURRED ON STATE HIGHWAY 509 WHEN TRAVELING WITH MY 12 YEAR OLD GRANDDAUGHTER IN THE PASSENGER SEAT. AT THE SPEED LIMIT OF 60 MPH IN THE RIGHT LANE, THE PARKING BRAKE APPLIED ITSELF WITHOUT BEING TOUCHED. THE CAR SHUTTERED VIOLENTLY AS IT TURNED TO THE RIGHT HEADING FOR THE SHOULDER AND SLOWED THE CAR TO 35-40MPH BEFORE I SAW THE BRAKE LIGHT ON THE DASH AND WAS ABLE TO TURN OFF THE PARKING BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. 2ND TIME GOING 35MPH ON A LOCAL STREET WHEN THE SAME THING HAPPENED WITHOUT WARNING. 3RD TIME ON THE SAME HIGHWAY AS 1ST INCIDENT BUT AT 55MPH AND BY MYSELF. 4TH TIME THIS HAPPENED WAS RIGHT AFTER I PICKED UP THE CAR FROM THE SHOP WHERE THEY TRIED TO REPAIR THE PROBLEM AND WERE UNABLE TO FIX IT. I WAS ON THE FREEWAY ONRAMP TO HIGHWAY 509 STARTING TO MERGE ON A BRIDGE WHEN FOR NO REASON THE BRAKE APPLIED ITSELF. AGAIN THE DEALER SHOP WAS UNABLE TO REPAIR THE CAR AND I PICKED IT UP AND TOOK IT TO ANOTHER SUBARU DEALER. THE PAPERWORK STATES THAT THE CAR IS NOT TO BE DRIVEN HOME OR LONG DISTANCES. THIS SUBARU OUTBACK IS A VERY SEVERE SAFETY RISK IF I KEEP ON DRIVING IT

AS EXIT MY LEVEL GARAGE THE DRIVEWAY IS ON AT 9% DOWN SLOPE WHEN I PUT MY CAR IN REVERSE AND BACK UP OUT OF THE GARAGE AND THEN PLACE THE CAR TO DRIVE TO MOVE BACK UP THE DRIVEWAY TO LOAD MY WIFE AND GRANDCHILD THE CAR SLIPS BACKWARDS BETWEEN ONE AND 3 FEET OR THREE SECONDS OF HIS FULL SLIPPAGE. MY GRANDDAUGHTER AT TWO YEARS OF AGE DOES NOT KNOW THAT THE CAR WILL SLIP BACK WITHOUT CONTROL. THIS IS A SAFETY CONCERN AND CAN CAUSE CRITICAL HARM TO HER AND/OR MY WIFE.

WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO.

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Complaint Data

CategoryVisibility/wiper
DateDec 02, 2022
StateMN
Description
On june 27th, 2022 my 2017 subaru outback developed a large crack on the windshield extending from the passenger side diagonally up the windshield to the driver side. Obviously I had to replace the entire windshield to keep myself and others safe. Today, december 2nd, 2022, a crack has developed while the vehicle was parked starting at the same point as the june incident and extending in the same direction. Having the windshield crack in the same place twice in one year with no apparent impact from debris is highly suspect.
CategoryElectrical System, Unknown Or Other
DateNov 27, 2022
StateNH
Description
Battery goes dead, known problem with unusual drain on battery due to electrical issue. If car sits unused for a few days, battery dies.
CategoryElectrical System
DateNov 25, 2022
StateFL
Description
I have had the battery replaced 4 times in less than 6 years. There seems to be something wrong with the electrical systems ability to keep a battery charged, or something draining the battery constantly.
CategoryUnknown Or Other
DateNov 23, 2022
StateOH
Description
We have replaced the battery every 2 years.
CategoryForward Collision Avoidance: Warnings, Service Brakes, Vehicle Speed Control
DateNov 22, 2022
StateNY
Description
I was driving my 2017 subaru outback on a trip from new york to florida. On I-95 in heavy traffic I hit a bump in the road, and at that instant, nearly every warning light on my dash came on, including eyesight, lane departure, and emergency braking. My adaptive cruise immediately disengaged causing the vehicle to suddenly slow (this incident was at highway speed). The "brake" light was also illuminated. Not knowing what happened, I pulled over on the side of the highway and found that the wire to the electric parking brake on the passenger side had disconnected from the brake module. I tried to plug it back in, but it would not stay. I secured the cable with a hair tie and continued on the trip. Approximately 500 miles later, I hit another bump or pothole, and the same thing happened. I checked under the car again, and discovered that the driver side had failed in the same manner. I secured the cable with another hair tie and was able to complete my trip. When I returned home, I discovered that this is a known issue and there is a subaru tsb published, 06-63-18r. There is no warranty on this issue, and I was charged nearly 0 to fix a known problem caused by a plastic retainer. In my opinion, this issue should be treated as a safety defect and subject to a recall to replace with the newer part. Having all of your vehicle assists suddenly fail at highway speed in heavy traffic is a disconcerting and dangerous event.
CategoryVehicle Speed Control
DateNov 17, 2022
StateRI
Description
Yesterday, I was accelerating at a reasonable rate from a stop. My outback stopped responding to the accelerator pedal and kicked up to 3500-4000 rpm. My brakes could barely hold the vehicle back and it forced me to slip my transmission in and out of neutral to prevent a crash. I pulled over twice to restart the car, hoping to reset something and address the issue, but it was still present when I pulled into my driveway and stopped the car for the evening. This morning, I started the vehicle and to my surprise, it started normally. I took it to my local mechanic who checked for codes or lights ( and carpets on the accelerator, etc,) and there were none. He also went under the hood and checked air filters and the entire intake system and found nothing. This is the third time I have experienced this issue. The first time I was making a right hand turn into a parking lot. I restarted the car and the issue went away. The second time it lasted a little longer but also was resolved by restarting the car. This third time, I was also making a right turn, but this time from a parking lot to the road, where I continued to drive. Two attempts at restarting did not resolve and it remained in this out-of-control condition until I turned it off.
CategoryElectrical System
DateNov 10, 2022
StateAZ
Description
Battery dead and needing replaced within 2 months
CategoryElectrical System
DateNov 06, 2022
StateOR
Description
I have had to replace the battery multiple times since purchasing the vehicle in 2017. Each time the battery was determined to be unusable by qualified service staff. Battery replacements occurred on (1) 2019-10-18 at 34,877 miles and on (2) 2022-02-24 at 67,339 miles. The first occurrence left me stranded at a hotel on a sub-freezing day. The second occurrence left me stranded in a parking lot. Both required me to obtain commercial service to get on the road. Both occurrences were subsequently diagnosed by a reputable service shop (les schwab) as a battery failure and replacement was recommended. The battery failures occurred without warning from the vehicle (no lamps).
CategoryElectrical System
DateOct 31, 2022
StatePA
Description
The battery consistently "dies". It doesn't matter how often I drive it. I never know when it won't start. In 5 years, I've had 2 batteries & about 6+ jump starts.
CategoryElectrical System, Engine, Power Train
DateOct 28, 2022
StateSC
Description
I purchased a used 2017 subaru outback in december 2020 from a friend whose mother had owned the car before her death in nov. 2019. That owner purchased it used from dealer in sevierville tn in 2019 and had to replace a battery at least once according to records. The battery has failed three times since dec. 2020, totally drained and would not recharge so a replacement was needed. I replaced the first battery then took it to dealer for other two replacements. The previous owner had a garage under her mountain house. She was found dead in her den chair. After her burial the family later found the 2017 subaru outback parked in her garage underneath the house was totally empty of gas. I believe from reading issues other subaru owners have had that this car did not turn off and this lady died from carbon monoxcide poisoning. This is an issue well documented over many years and it is way past due for a recall by the manufacturer. Since it continues even to 2020 models there should at least be a stop production order until this issue is corrected. It is not just an inconvenience but a very real danger for owners who park in a home garage. As the government agency trusted to oversight of manufacturing defects presenting a danger to the safety of the public it is way past time for you to act.
CategoryElectrical System
DateOct 26, 2022
StateIL
Description
When the car is not driven the car battery is drained completely and requires replacement. I have replaced the car battery three (3) times in less than one year. Alternator is functioning properly. This costs 5 each time I replace a car battery. I cannot see mileage as car is dead (approx 12,000).
CategoryElectrical System
DateOct 12, 2022
StateUT
Description
While driving, advance driver assist systems became disabled, car intermittently stopped and resumed responding to accelerator, power steering became inoperative, car eventually lost all power. Gear would not shift out of drive. Emergency brake would not engage. Fortunately, I was able to coast the car to the shoulder of the road. Had to keep foot on brake until roadside assistance arrived. Car was towed to repair shop where battery was replaced. Similar system failures occurred while my wife was driving a couple of weeks prior. She was able to coast car into a parking lot just off the road. In the past month, the dealer has replaced parts that diagnostics said created parasitic drain. The alternator has been replaced and the battery has been replaced twice in the last couple of months. Car had body work performed last week and the car will not start without being jumped. We are going to drive it to the dealer with fingers crossed that the electrical system will not shut the car down while in transit.
CategoryElectrical System
DateOct 10, 2022
StateIL
Description
The vehicle's electrical system is actively draining the battery of power. This is a known problem by subaru.
CategoryEngine, Exterior Lighting, Fuel/propulsion System
DateSep 30, 2022
StateWA
Description
I have been stranded repeatedly by my subaru since it was purchased with drained batteries, no explanation from subaru. Safety issues arise from the stranding. There is a lawsuit now with subaru but they are not acutally fixing the cars? No warnings were given and I now have a unreliable vehicle with no proposed fix from the manufacturer.
CategoryElectrical System
DateSep 28, 2022
StateMO
Description
Battery is not holding a charge, causing electrical issues (windows not working properly, locks not functioning) and for the vehicle to fail to start. The battery is brand new and this is still an issue. 45,000 miles on the vehicle, there were no warning lights indicating a bad battery. This has not been confirmed yet by a dealership/mechanic/insurance.
CategoryElectrical System
DateSep 28, 2022
StateNC
Description
The battery constantly drains completely when the car is not used for several days. We have been replacing or recharging the battery several times.
CategoryElectrical System
DateSep 27, 2022
StateOK
Description
I bought the car new. 2 years later the battery died. I had to replace the battery again this summer. That's 2 batteries in less than 5 years. I just received the notification about the electrical problem subaru knew about since 2017.
CategoryElectrical System
DateSep 27, 2022
StateNM
Description
Battery died prematurely. Also, there was a lot of corrosion on the battery that might have started a fire had the battery not died before further danger had happened.
CategoryElectrical System
DateSep 27, 2022
StateOR
Description
Battery discharged on multiple occasions, necessitating jump starts and eventual battery replacement.
CategoryElectrical System, Unknown Or Other
DateSep 26, 2022
StateTN
Description
Battery was defective.
CategoryElectrical System
DateSep 26, 2022
StateME
Description
I have had to buy 2 batteries since I bought the vehicle!! I have 60038 miles on it- one within 6 months of purchase subaru tyler tx and the second roughly one year ago patriot subara saco,maine I've had to get jumped by aaa at least 3 times in past 2 years no one can give me a definitive answer to why my batteries don't last…
CategoryElectrical System, Unknown Or Other
DateSep 25, 2022
StateCT
Description
Our car battery does not hold a charge. One year ago january we had triple aaa replace the battery after several problems starting. This year we have had 3 calls to triple aaa to charge the battery. It starts right up when they apply the charger--alternator tests as working properly, battery tests ok once charged--but the problem keeps happening. I am now afraid to take it anywhere where I might be stranded. Got a card about a class action lawsuit against subaru regarding battery drainage issues. I mentioned this to the triple a tech who mused, "you know, I have had a lot of dead battery calls in the last year for subarus." since aaa changed that battery a year and a half ago, he said if it happens again, they will replace the battery because it is under their warranty. The subaru dealership has not sent us a recall notice. It seems they are not accepting responsibility for this defect. What is an owner to do?
CategoryElectrical System
DateSep 24, 2022
StateCA
Description
Multiple battery failures with regular usage. Had to replace battery with aaa on a weekend evening. 10/6/2019 new battery cost 8. 42, plus hours of waiting time. In 2021, two calls to aaa to jump start dead battery from regular usage.
CategoryElectrical System
DateSep 24, 2022
StateVA
Description
Battery constantly drains. New battery (8/22) will not hold charge.
CategoryElectrical System
DateSep 24, 2022
StateMD
Description
The battery keeps draining. This is our second battery replacement. Had to jump start the car few times.
CategoryElectrical System
DateSep 23, 2022
StateWA
Description
My battery has died on multiple occasions and it has not been user error. It dies about every 2 months if I haven't driven it long distances. I got a new battery and have the same problem. When I get it charged, I'm told it was completely drained.
CategoryElectrical System
DateSep 22, 2022
StateWA
Description
Nhtsa report we purchased this vehicle used on 9/11/2019 from subaru of spokane in spokane washington. The car has failed to start and required towing to the servicing subaru dealership carter subaru of ballard, wa where they have replaced the battery, (twice) and fuses. In three years, this car is on its third battery and has failed to provide reliable use, required towing, and two weeks of lost use. This is apparently a well-established issue--subaru of america has lost at least one class action suit in nj, as well as a lemon law case in california. However, these two dealers in washington state are behaving as if they have never heard of the issue and are not forthcoming in fixing the problem so it does not reoccur.
CategoryVisibility/wiper
DateSep 22, 2022
StateCA
Description
Windshield spontaneously cracked, twice. It just cracked, nothing going on. I heard it happen the first time. The second time, it was in the driveway. There was no evidence of anything hitting it. Just a new crack.
CategoryElectrical System
DateSep 18, 2022
StateNY
Description
I had a battery that was about 1 year old that died suddenly. I called triple aaa and they replaced it, and 1 week later, the new battery died and the car wouldn't start, so aaa came and replaced it again. 3 days after that the 3rd battery died. Aaa confirmed both times that there was nothing wrong with the alternator and everything looked fine. Looking online it seems that this has been a common issue with subaru outbacks.
CategoryElectrical System
DateSep 17, 2022
StateCO
Description
Started car and all warning lights on dash were flashing. Turned car off and car would not start and there was a loud ticking noise coming from the engine bay. Contacted aaa and technician checked battery and verified that it was dead and he was not able to start the car and this time there was a different loud ticking noise with all dash warning lights flashing. Installed higher quality battery and the car would not start with the same result. Had car towed by aaa (9/12/2022) to our local subaru dealer for diagnosis. After 5 days the joint box or biu part #82201al20a was defective. These are the subaru code defects from the dealer are b1578, b1401 and b1411. Cost to repair including diagnosis is 6. 02. Previous battery/electrical issue in 2018. Battery drained by electronic brake fixed under warranty.
CategoryElectrical System
DateSep 15, 2022
StateNM
Description
Battery failure ( would not charge or hold a charge)
CategoryUnknown Or Other
DateSep 13, 2022
StateVA
Description
1st battery failure within 3 years of purchase of vehicle. Jumped 3 times in 2 mths. Purchased new battery (interstate)10/7/2020 today 09/12/2022 same issue began. Car shows no issues with battery failure. Drove on sun. To church and around for a little drive, no issues. Left home monday afternoon, gone couple of hours, not stop and go traffic. Turned off ignition. After about 30 min went to start car and nothing. Just complete nothing. 8:36 p. M. Aaa . Comes to jump battery - drove home. Aaa man said the battery was totally dead and that I needed a new one
CategoryElectrical System
DateSep 12, 2022
StateWA
Description
Battery drains completely when not driven for2 to 3 days
CategoryElectrical System, Exterior Lighting
DateSep 12, 2022
StateMA
Description
This is the same issue we are seeing with our other subaru where we come out to drive and the battery is dead. We would jump the battery and be able to drive for the day and the next day the battery is dead in the morning. I replaced the battery several times over the last few year and the battery would die with a less than 2 month old battery. I was driving around in both cars with jumper cables permanently. After taking it to the dealer, the battery was in great condition, the alternator was charging properly and there is a known electrical issue with this model and year that is part of a class action lawsuit. I had to replace my rear gate module electrical unit because it was going on and off in the night and draining my battery. I will be looking to get re-eimbursed for this company issue.
CategoryElectrical System
DateSep 10, 2022
StateTX
Description
Battery has been replaced 3 times in two years.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Warning
DateSep 09, 2022
StateNV
Description
While driving at full speed on interstate 80 through sacramento ca while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included eye sight, check engine, tire pressure, and many many others. In fact, there were symbols on the dash that I could not find in the manual after extensive investigation. I attempted to drive the car after letting it cool down. The alerts persisted. I did check the tire pressure in all wheels and they were normal. The following day I checked the car in the morning (the temperature had subsided substantially) and the condition was still present. I made arrangements to go to the dealer, and upon getting into the car at about 2pm the indicators were all normal again. I did not go to the dealer. This may or may not be related to a prior issue which is covered in nhtsa complaint #11480372.
CategoryElectrical System
DateSep 08, 2022
StateKY
Description
Battery drains completely when parked for a week. Replaced the battery after it happened twice. After replacement, battery still drains after being parked for a week resulting in the vehicle having to be jump started.
CategoryElectrical System
DateSep 08, 2022
StateVA
Description
My battery is constantly needing to be jump started even after replacing it twice. The battery tests are always good. If I open my trunk while the car is not running, I have to get it jumped. I'm currently unloading groceries and what not with the car running to save myself from having to get jumped.
CategoryElectrical System
DateSep 07, 2022
StateAZ
Description
Since I purchased this car, I had the battery drain to the point the lift gate would not open and kept beeping as if something was wrong with the car. I replaced the battery and the problem corrected itself. I am now having lights in the dashboard go out and the power windows stop working. There appears to be an issue with the electrical system.
CategoryPower Train
DateAug 26, 2022
StateOK
Description
My car had it's third transmission installed in october 2021 at 42,730 miles. The car currently has just under 52,000 miles. The current transmission is exhibiting symptoms of slipping and delayed gear engagement. The slipping is most concerning due to the unpredictable and non-linear acceleration when I press the accelerator. I don't know if a light accelerator application will give the expected acceleration or a 1-2 second delay followed by either weaker than expected acceleration or a surge in engine rpms (up to 3,000 at times) with significantly more acceleration than expected. I also don't know if the acceleration will decrease or increase if I keep the accelerator position the same. This is especially problematic in stop and go city driving where light on/off pedal application is required. The more I'm on/off the accelerator, the less predictable the acceleration becomes. My fuel economy is also down from ~25. 5 mpg lifetime average to less than 20 mpg the last few tanks. Subaru dealers have not been helpful or receptive to my concerns. All the loaners I've driven behaved as expected and had smooth, linear acceleration.
CategoryUnknown Or Other
DateAug 26, 2022
StateWY
Description
2017 subaru outback -- have nearly 50k miles on it. Suddenly the key is not removing from the ignition key slot. I looked this up and see this is a recurring problem in subarus. I anticipated it can't cost a huge amount to take care of this problem. See people have quoted 0 / 0, or more, and that was a few years ago! Are you kidding? That's ridiculous and not in a cost range I can afford! It's obviously a subaru flawed design.
CategoryFuel/propulsion System, Unknown Or Other
DateAug 23, 2022
StateMA
Description
I was pulling into a parking lot. The attendant told me to back our 2017 outback into a spot running along a fence and row of trees. I pulled forward, put my foot on the brake to fully stop. I then moved from "drive" to "reverse". Immediately, the engine started to rev very loudly as if my foot was on the accelerator (it was not!). The accelerator seemingly went to the floor and within a few seconds our car was in reverse at high speed. The only thing that stopped us was a maple tree and fence that we hit - about 15-20 yards behind us. The backend of the car is pushed in, including into the cabin, the rear window shattered etc. The fence is destroyed and tree damaged. My spouse, in the passenger seat, experienced a minor concussion and we both ended up with severe whiplash. If it weren't for the tree we would have just kept going. We are waiting on state farm claim adjustor to see the car. I did inform subaru (where the car was towed) what happened; they didn't seem particularly interested. We did get a police report. Thankfully, no one was hit. There were no signs of any problem with the accelerator prior to this incident. I am now, however, aware of numerous complaints and suits in related cases.
CategoryVisibility:windshield
DateAug 23, 2022
StateTX
Description
The contact owns a 2017 subaru outback. The contact stated that while her daughter was sitting inside the vehicle, the front windshield suddenly started to crack. The crack extended approximately sixteen inches from the driver's side to the passenger's side. The contact indicated that no objects had struck the windshield to cause the crack. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateAug 21, 2022
StateTX
Description
Car accelerated unexpectedly causing a front end collision. Sudden acceleration had occurred previously without collision. No warning lights or emergency braking engages before collision
CategoryElectrical System
DateAug 20, 2022
StateFL
Description
Battery has paracitic draw caused by ecu problem. Battery dies if not driven every day.
CategoryEngine, Unknown Or Other
DateAug 20, 2022
StateNV
Description
I arrived at my destination. I turned the ignition off. The engine turned off. I opened the driver's door and the engine turned on. I did not turn the ignition on. I again turned the ignition off. This time the engine remained off.
CategoryPower Train
DateAug 18, 2022
StateCA
Description
It was a few days ago, the vehicle suddenly have shuttering or sputtering type of noise when accelerating from a stop. During the drive, I also started to hear a creaking type of noise. This became worse when accelerating uphill. I took the car to a subaru dealership, and the service technician reproduced these problems. He then detected an transmission related error code p0841. He replaced the sensor related to this error code, but found he couldn't get rid of the initial problems. In fact, when he checked the error code, p0841 came back again. Check engine light come out during his examination. Even he could get rid of the warning, check engine light came back when I drove the vehicle back home. The technician found internal transmission failure and recommended to replace transmission assembly. The cost quoted at 996, so no further repairs was made. Subaru recalled transmission of its outback vehicle in the past for the same type of problems, and I am wondering if my vehicle has a similar faulty transmission. I reported the problem to subaru us customer service online, but didn't hear back from them.
CategoryTires
DateAug 18, 2022
StateVA
Description
Tires worn to wear bar 2/32 to 4/32 in in 28,000 miles. At severe risk for hydroplaning and possible accident related to all tires with premature wear. This is second full set of michelin tires that have worn prematurely. The tires have been inspected by costco tires which is the purchasing dealer. I have called the manufacture also aug 18, 2022. They have started a warranty but was told it would be toward purchase of new set of michelin. I do not wish to purchase their tires in the near future. I have been a customer with michelin for many years and have always been very satisfied but recently the tires are very poor quality.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateAug 11, 2022
StateCA
Description
While attempting to park in a parking spot with a concrete parking lot stop the car experience an unintended acceleration and did not engage the safety braking system causing the car to jump over the concrete parking lot stops and hit a light lost and concrete supporting barrier behind the concrete parking lot stop. There were no warnings and this caused injury to the driver and passenger. A police report is being issued as well as contact with the car manufacturer. This is the second time this unintended accelerated occurred however this is the first incident where damage to the car and injury occurred,
CategoryElectrical System, Unknown Or Other
DateAug 09, 2022
StateVA
Description
Battery continually drains. I have had 2 replaced since may. I have contacted subaru and they said I just have not driven it around enough after battery install. I have had them check for a drain, and they can't find anything. There are no lights on or any other reason to drain the battery. This coincides with my key becoming stuck in the ignition. Waiting on a part to replace the ignition under warranty.
CategoryVisibility:windshield
DateAug 09, 2022
StateCA
Description
The contact owns a 2017 subaru outback. The contact stated that the front windshield was previously replaced; however, the windshield was again cracked. There was no impact on the windshield that could have caused the crack. An auto glass company replaced the windshield. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 40,000. The vin was unavailable.
CategoryElectrical System
DateAug 03, 2022
StateCA
Description
Frequent battery draining requiring battery to either be replaced or charged unless car is driven daily.
CategoryVisibility/wiper
DateAug 02, 2022
StateMD
Description
Front windshield cracking appeared while was vehicle parked at home. Crack is several inches long and begins at the bottom edge of the windshield. I understand that subaru has had many complaints about cracked windshields over the past several years and that the company has been involved in several lawsuits on this matter.
CategoryElectrical System, Structure:body
DateAug 01, 2022
StateWV
Description
The power rear lift gate mechanism frequently does not work. Even when car is unlocked the rear lift gate refuses to open just giving a 3 beep warning. The back can be manually opened but not by me as it is extremely hard to lift. Sometimes the gate only opens partially, or only closes partially. After my husband manually moves the gate it does not close fully and does not lock so we have no guarantee objects from inside the vehicle will not fall out while moving. Additionally, if my dog is in the car and the gate is inoperable I cannot get him out. Today it only opened part way and I accidentally walked straight into the edge of the gate almost knocking me out! This is a problem that comes and goes - it worked today in walmart parking lot but not when I arrived home. The dealer said to bring it in when it doesn't work, but then it works when you get to the dealer and he says there is no problem!!
CategoryElectrical System
DateAug 01, 2022
StateAZ
Description
Battery drainage started to happen very frequently after that date. Causing us travel with jumper cables all the time.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Visibility/wiper
DateJul 31, 2022
StateOH
Description
Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. No foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with safe lite auto glass to replace the cracked windshield on august 2, 2022. The crack has now extended diagonally across the windshield as of sunday july 31,2022. Because of the safety risk involved, I felt it was imperative to have it replaced asap. Plans are to reach out to the dealership on monday august 1,2022 for their inspection and assessment.
CategoryElectrical System
DateJul 18, 2022
StateWI
Description
My charging system fails to keep my battery charged . This happens irregularly - even when the car has just sat in the garage for two or three days. We have not left the doors open or the lights on. It's very frustrating.
CategoryVisibility:windshield
DateJul 14, 2022
StateIN
Description
The contact owns a 2017 subaru outback. The contact stated while driving 35 mph, the contact heard a ding on the windshield as a horizontal crack formed on the middle, passenger side windshield. The crack expanded to the driver's side of the windshield and the contact took the vehicle to the dealer where the windshield replaced. After the repair, two small chips were formed on the windshield which the contact had repaired by an independent mechanic. One day upon entering the vehicle, the contact noticed another horizontal crack had formed on the middle, passenger's side windshield. The contact stated that each failure obstructed his vision while driving at various speeds. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 60,000.
CategoryElectrical System, Unknown Or Other
DateJul 13, 2022
StateNY
Description
The battery of the car keep dying, leaving us stranded in what could possibly be unsafe situations. We have gotten the battery checked out numerous times at the dealership, plus got a battery replacement in october 2020 but it still keeps occurring. This is a 2017 outback with less than 30,000 miles, so should not be happening.
CategoryElectrical System
DateJul 11, 2022
StateCT
Description
Car has repeated failed to start due to drained battery. Battery is drained by system. This has occurred dozens of times since the car was purchased new. Date of most recent occurrence is listed below.
CategoryElectrical System
DateJul 09, 2022
StateCA
Description
Battery found dead 2x first time july 2021, replaced battery second time july 2022, car will not start
CategoryVisibility/wiper
DateJul 05, 2022
StateIL
Description
The windshield spontaneously cracked while driving at 60 mph. The crack is from the lower passenger side and extends approximately 8 inches. Did not notice a rock or object hitting the glass.
CategoryElectrical System
DateJun 28, 2022
StateNC
Description
Battery continually found dead requiring frequent jump starts
CategoryElectrical System
DateJun 25, 2022
StateMO
Description
Repeated battery drained issues. Multiple batteries replaced.
CategoryElectrical System:12v/24v/48v Battery
DateJun 24, 2022
StateNJ
Description
The contact owns a 2017 subaru outback. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was jump started. The contact had the battery replaced; however, the failure persisted. The vehicle was taken to the dealer to be diagnosed; however, the mechanic found not fault with the vehicle. The manufacturer was not contacted. The failure mileage was 40,000.
CategoryVisibility/wiper
DateJun 15, 2022
StateCO
Description
In february of 2020, while in lock down for the pandemic, my windshield started to crack on the passenger side below the seal in the black area. It continued to spread. I took my car into the dealership once lockdown had lifted and I could get an appointment. I was aware of the issues with the windshield and they did a pin test confirming it was not due to a rock but rather the windshield itself. I was informed they would not replace the windshield and I would need to pay for it myself. My car warranty expired during covid and the dealership was closed for much of that spring due to local enforcement.
CategoryPower Train, Service Brakes, Hydraulic:brake Fluid Low Warning:switch/sensor/float
DateJun 13, 2022
StateTN
Description
The contact owned a 2017 subaru outback. The contact stated while reversing, the vehicle accelerated backward. The contact pumped the brake pedal and was depressed aggressively several times however the brakes failed to respond. The vehicle collided with a pillar of bricks causing the vehicle to stop. No airbag deployed and no one was injured. A police report was filed. The vehicle was towed to a collision center where the insurance deemed the vehicle a total loss. The manufacturer was contacted and a complaint was filed. The failure mileage was 41,806.
CategoryPower Train
DateJun 11, 2022
StateKY
Description
Rear bearing/hub assembly failure. Appears to be a known problem per information readily available online. Failure occurred at 40,746 miles. Replaced at dealership at my personal cost, out of warranty period. Hubs and bearings should not be failing at such low mileage. Could have caused other driveline or suspension problems and poses a safety issue as wheels would be unable to spin freely.
CategoryElectrical System
DateJun 10, 2022
StateMT
Description
2 june 2022 incident started with tail gate issues (would not respond when the button was pressed, beeped straight about 3-5 minutes). Took car to the dealership, they did the parasitic drain test, and found that the battery no longer held a charge. Replaced the battery and then tested for a draw. Found that there was draw from the dcm (data communication module). That is scheduled to be replaced as is the back up battery. Of note, the car was purchased new in july of 2017, and returned to dealer with a dead battery 27 february 2019 (7556 miles on the odometer) at which point the battery replaced. The car was taken to the dealership again for battery issues 4 january 2020 (they charged the battery) and 27 march 2020 (battery tested fine, and they jump started the car). All work on the car has been done by either briggs subaru in topeka kansa, or gallatin subaru in bozeman montana.
CategoryVisibility:windshield
DateJun 10, 2022
StateCA
Description
The contact owns a 2017 subaru outback. The contact stated that there was a crack on the windshield. The contact stated that there was no impact to the windshield that could have caused the crack. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 60,000.
CategoryElectrical System
DateMay 28, 2022
StateNV
Description
Premature battery draining. This is the 3rd battery purchased for my 2017 subaru outback. The most recent battery was purchased on 05/11/2022. Today (05/28/2022) I went to leave for work and the entire system is dead. Not the first time I had this problem and as mentioned this is the 3rd battery purchased in the past 2 years.
CategoryElectrical System
DateMay 26, 2022
StatePA
Description
The car failed to start after the battery drained when the car was turned off even though no lights, etc. We're left on. No warning lamps/messages were provided prior.
CategoryElectrical System
DateMay 20, 2022
StateOR
Description
Purchased vehicle new dec 2016. Battery being drained on more than one occasion requiring jump to start. Had to call tow truck for jump until purchased charger to have in vehicle. Also corrosion accumulates on battery. Took to dealer first time and had checked out but no problem was identified. Happened again yesterday (05/19/2022). When this occurs there is a clicking sound from the fuse box under the hood. Found many complaints online referencing this problem with no resolutions. Understand there is a class action law suite in progress.
CategoryVisibility/wiper
DateMay 19, 2022
StateGA
Description
Driving in traffic stop and go and about at 25mph a very small stone smaller then a pea hit the lower passenger side windshield. It cracked immediately from the very bottom up about 5 inches and then towards the driver side about 8 inches. The next two days it cracked about 6 more inches. Safelite fixed it but cost me 0. 1-800-subaru-3 started a claim and told me to go to dealer. Dealer looked at it and documented it but did not offer to fix even after I told them this is a issue with subaru windshields. I took pics of the crack before it was replaced
CategoryElectrical System
DateMay 15, 2022
StateTX
Description
Battery is going dead after short periods of time. Replaced battery 3x in the last year and a half. After researching, this is a big problem with the 2017 subaru outback
CategoryElectrical System
DateMay 14, 2022
StateOR
Description
After the second battery gave us a problems I asked for a larger battery with extended warranty. They couldn't do that so I bought an interstate battery for 5 plus 5 bracket march 16,2022. We had paid subaru 0 for the original battery replacement in 10/16/19.
CategoryEngine
DateMay 10, 2022
StateIN
Description
The contact owns a 2017 subaru outback. The contact stated that the windshield cracked on the upper driver's side windshield and extended to the center of the windshield. There was no impact to the windshield to cause the crack. The contact had not informed a dealer of the failure. The windshield had not been replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,062.
CategoryElectrical System
DateMay 09, 2022
StateNC
Description
The battery has drained on at least 4 occasions, resulting in 3 tow trips to the dealer. I left the vehicle there one time for 2 weeks while on vacation so they could watch for and analyze drain. Nothing was found they said. The dealer replaced the battery at least once and I bought a ‘platinum'-level toe one at at car parts store.
CategoryElectrical System
DateMay 08, 2022
StateCA
Description
The battery doesn't last as long as I think it should. The car is 5 years old and I'm on my 3rd battery. That doesn't seem normal.
CategoryElectrical System
DateApr 28, 2022
StateWI
Description
Battery unexplainable discharged itself overnight. The vehicle was not running, all doors were closed and locked, and all lights were off.
CategoryUnknown Or Other
DateApr 15, 2022
StateOK
Description
My windshield cracked for no apparent reason (no impact) - in the bottom quarter of the passenger side. The crack spread, requiring replacement of the windshield. I had subaru replace the windshield. Exactly one week later, the new windshield cracked in exactly the same place. It, too will require replacement.
CategoryUnknown Or Other
DateApr 15, 2022
StateCA
Description
2017 subaru outback windshield breaks when a small rock hits it. This is the 4th times happen to our vehicle and a very expensive cost to replace it about 00. We are very upset about it.
CategoryElectrical System, Unknown Or Other
DateApr 04, 2022
StateNC
Description
I started having battery issues with my car. I had my car at the mechanic for a regular state inspection. They told me that I had a bad battery that it had died numerous times. I was shocked because I had never jumpstarted my car in the past. I began to believe the dealership sold me the car with a bad battery. I knew this because I tried to drive the car out of the lot when I first purchased and the battery was dead. They told me to come back the next day and they would have a new battery in it. I guessed then that they never replaced the battery. So I then purchased a new battery from the mechanic. 6 months later my car wouldn't start. I had left nothing running in the car. The next day my car started. Then 2 months later, my husband drove my car to get food. He parked the car for 5 minutes and went in to get the food. When he came back, the car wouldn't start again. We had to jumpstart it. I believe something is wrong with the car overall, causing the battery to drain without the consumer's knowledge, this is a safety concern as it leaves the consumer stranded wherever they are. My husband was left sitting there with my daughter until I could come pick them up. The outback will just die without warning. I tried calling the dealer about it, they didn't return my call. I now scheduled an appointment to have them look at it. I will see what they say, however it seems like other consumers of this car are having the same issues.
CategoryElectrical System
DateApr 03, 2022
StateWA
Description
Battery drains periodically. Jump gets me back up and running but this is a known subaru outback issue.
CategoryElectrical System
DateApr 02, 2022
StateTX
Description
We have had to replace the battery on our outback 4 times in 5 years. We have been told that we have so many bells & whistles on the outback that frequently having to replace the battery is a common occurring problem..... The battery just dies with warning. I have been told by the service department that they have checked the system and that there is nothing wrong with the car. My daughter saw the recalls and problem list online and this is why I am lodging my complaint so others will be aware. This is the 3rd subaru we have owned and this has never occurred with the two foresters we owned. This is a safety concern as the battery just dies without warning.... Anywhere, any time....
CategoryUnknown Or Other, Visibility/wiper
DateMar 15, 2022
StateCA
Description
A spontaneous crack began at the bottom, center of my windshield about a week ago and began inching up and over. It is continuing to grow while I try to figure out where and when to have it replaced. I live in the mountains and this is not an easy trip to the dealer. While searching for a dealer to replace the windshield, I found the problem with spontaneous cracks in other outbacks.
CategoryElectrical System
DateMar 11, 2022
StateCA
Description
I have a 2017 subaru outback that has constant dead battery problems. I have purchased 5 batteries, the last one a month ago and today the car would not start again. Jumped it, drove it 30 min., and now it starts but don't trust it to start tomorrow morning.
CategoryElectrical System:12v/24v/48v Battery, Structure:body:hatchback/liftgate
DateMar 11, 2022
StateNJ
Description
The contact owns a 2017 subaru outback. The contact stated that the battery drained without warning. Additionally, the liftgate would inadvertently open. The vehicle was taken to the local dealer where it was diagnosed and determined that a battery replacement was needed. An electronic update was completed. The battery had been replaced three times. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 35,000.
CategoryElectrical System
DateMar 10, 2022
StateIA
Description
We purchased a new battery on 12/21/21. During the latter part of february thru march 9, 2022 we have kept the car in our garage and twice during this time frame the battery was completely dead. Requiring us to put battery charger on battery, charging for period of time in order to start car. We have had battery tested at service center where battery was purchased and they say there is nothing wrong with the battery and have refused to replace it. We have seen where other subaru outback owners have experienced similar problems. There must be some type of electrical issue with these vehicles that causes a drain on the batteries. This appears to be a problem that should be investigated on these vehicles. We should not be stranded knowing car has a brand new battery!
CategoryElectrical System
DateMar 09, 2022
StateOR
Description
Have replaced the battery on three different occasions in our vehicle. Research shows that subaru knows that this is an issue for 2015 to 2020 subaru outbacks and there is a class action lawsuit regarding this battery drain issue. The defect is called a can (controller area network) issue that drains the battery. Reading postings on the internet, numerous individuals who own subarus with this issue have been stranded. There needs to be a recall regarding this issue that subaru is well aware.
CategoryElectrical System
DateMar 08, 2022
StatePA
Description
Vehicle battery drains intermittently for no reason. Subaru claims nothing is wrong but replaced the battery. The problem has not changed.
CategoryElectrical System
DateMar 06, 2022
StateMT
Description
Battery drains too quickly. Lots of corrosion on battery terminals. Corrosion builds up over very short period of time. Risk of car not starting when needed. No warning lamps, or messages have come up. Battery problem could be related to other electronic issues like automatic windows, and cabin lights problems.
CategoryElectrical System
DateMar 02, 2022
StateNC
Description
Drove car to appointment, when tried to start just a few minutes later, vehicle was unresponsive anything electtrical would not work, had to be jumped off
CategoryElectrical System
DateMar 01, 2022
StateNC
Description
I have been impacted by the issue with subaru batteries. They drain when the car is not running and cause the vehicle to not start. I have replaced my battery multiple times now. This is a known issue with subaru vehicles and is also the subject of a class action lawsuit against subaru of north america.
CategoryVisibility/wiper
DateMar 01, 2022
StateNE
Description
Windshield randomly cracked along bottom edge. Rocks were not heard hitting windshield and extreme temperatures were not occurring at the time of fracture. Crack as extended and branched within days of appearing and has cause visibility issues. Glass repair shop as confirmed the crack and is replacing entire windshield now. Dealership was called originally and they confirmed this is unfortunately an ongoing thing in similar models.
CategoryPower Train, Steering
DateFeb 26, 2022
StateWA
Description
System does not recognize the car is in park mode correctly. The side effect of this is ignition key gets locked in the key hole and cannot be pulled out. Repeated problem in all weather situation once the failure started to show symptom. This issue is common enough across multiple product line of subaru vehicles with a service bulletin reference 16-112-18r with google search. Plenty of website postings and you tube videos showed different work around to resolve the issue. Dealer charges parts and labor cost to repair each vehicle request for service that could possible is a design or sensor defect issue from production quality issue. The trigger point of my vehicle having this problem could be due to recent cold weather, but this issue does not go away even after the temperature gets warmer. Trying to fix the car key situation with a young child in the back seat wanting to get out daily makes this a repeated challenge. Reference link below to share and please consider this is a case for possible safety and manufactuer defects problem that impacts a good group of subaru fans. Https://www. Subaruoutback. Org/threads/key-stuck-in-ignition. 495265/
CategoryVisibility:windshield
DateFeb 22, 2022
StateMI
Description
The contact owns a 2017 subaru outback. The contact stated that upon approaching the vehicle that was parked in the driveway under the shade of a tree, he noticed that the driver's side of the windshield was cracked. The contact stated that the crack was irregular and was a foot long. The contact stated that he looked around but could not determine the cause of the failure. The dealer was notified of the failure and advised the contact that the windshield would be replaced at his own expense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
CategoryElectrical System
DateFeb 20, 2022
StateID
Description
The car battery gets completely drained after up to 24 hours of non use. This has happened repeatedly over the last couple months. Replaced the battery and the same issue occurs with the new battery, completely drained after less then 2 days of not being used.
CategoryElectrical System
DateFeb 18, 2022
StateCA
Description
After replacing my battery today, I am on the third battery in 4 years. There is an apparent problem with parasitic battery drain with this vintage outback. My car died at a gas station after getting gas. I work in an area with no cell coverage, so had this happened at work, I could have been remotely stranded. I had a local service center (not the dealer) confirm the battery drain. I had no warning message indicating an impending failure, but research shows that this is a known issue. I have contacted subaru usa regarding potential software updates and/or component replacement and am awaiting their reply.
CategoryElectrical System
DateFeb 16, 2022
StateIL
Description
I am now on my sixth battery in my 2017 subaru outback, having had to replace it 5 times in the last 2 years. For a car that has less than 30,000 miles, is maintenanced regularly, taken care of and driven well, this is absurd. The dealership has acknowledged that there was a technical issue that was making the battery drain quickly, but even after reprogramming, the new battery still died a few months later. My research indicates there is a widely known issue with battery drainage on this model of car, and yet subaru of america refuses to admit this or make it right, other than continuing to replace the battery again and again. I have been stuck in parking lots and away from my home, with two very small children, several times now and I worry about our safety as this continues to happen again and again.
CategoryElectrical System
DateFeb 14, 2022
StateNC
Description
Battery drains very fast. Sometimes the electrical system won't work properly; the trunk gate won't open, the auto up and down on the drivers side window controls may or may not work. There doesn't seem to be any pattern to this. There are no notifications that say there are any problems. Will have to replace battery soon.
CategoryFuel/propulsion System, Unknown Or Other, Vehicle Speed Control
DateFeb 14, 2022
StateWA
Description
On 2/13/22 I started my vehicle to move it back into the garage. Upon putting it into 'drive' the engine unexpectedly started to ramp up the rpms accelerating the vehicle forward. Fortunately I had my foot on the break slowing the progression and I was able to switch the gear to 'neutral'. At that point the engine began to continue to ramp up the rpms. I tried depressing and releasing the accelerator to see if the engine would respond and decrease the rpms, it did not. I then switched off the engine to keep it from accelerating/increasing the rpms. About five minutes after the initial incident I started the vehicle. Immediately upon startup the vehicle rpms starting to ramp up. I tired depressing and releasing the accelerator to see if the engine would respond and decrease the rpms, it did not. I then switched off the engine to keep it from accelerating/increasing the rpms. After another five minutes I started the vehicle again. This time I let the car warmup for a minute before placing it into gear. During this time I did not experience another incident.
CategoryElectrical System
DateFeb 05, 2022
StateFL
Description
The battery has started draining while sitting in a garage overnight. I had the battery replaced on 01/27/2022 at a reputable repair shop since the 2 year old battery was dead. This is the 3rd battery placed in this vehicle since I purchased it new in august, 2017. The charging and electrical system were checked every time and found to be working ok. The new battery drains overnight while the vehicle is sitting in a garage. I have placed a trickle charger to maintain the battery. However, I removed the charger and monitoring the voltage with the vehicle just sitting in the garage I see the voltage steadily dropping. Measurements as follows: immediately after driving over 50 miles (11:25 am)- 13. 30 volts (13:20 pm) - 13. 20 volts (16:00 pm) - 12. 84 volts (18:00 pm) - 12. 74 volts (20:00 om) - 12. 64 volts (05:30 am) - 12. 25 volts I have verified that there are no lights left on and everything is turned off while parked in a garage.
CategorySteering, Suspension
DateFeb 04, 2022
StateMO
Description
2017 subaru outback 2. 5 limited has loose steering in the rain and going down hills. Drifts a lot with cross winds vehicle had alignment and tire inspection and suspension checked and all was fine but car still is unstable in bad weather. Feels like it is swaying and the tires are not on the ground. Tires have 13k miles on them and are in good shape. Shocks are fine. Repair shops can not determine the problem
CategoryElectrical System
DateJan 30, 2022
StateOR
Description
The battery drained suddenly and unexpectedly overnight. The last it was driven was during the day and I'm certain that no lights had been left on. This easily could have stranded me somewhere unsafe if the drain had not happened at home.
CategoryUnknown Or Other
DateJan 30, 2022
StateWA
Description
My parked car, engine off, has not started six times in the last 9 months. Battery is dead. Parasitic battery drain with this model car. Battery and alternator has been checked by mechanics 4 times, both are good. Also checked by interstate battery. They took the battery out and checked it overnight. The battery is less than 18 months old, all say it is good, not the problem. Six times I have had to have my car jumped to start. Dangerous for a older person to be stranded. Nothing was left on, no lights or utilities . Car also will not start if not driven for several days. This model 2017 subaru has a mechanical problem, it has a parasitic power drain.
CategoryElectrical System
DateJan 29, 2022
StateIL
Description
The battery drains prematurely due to defective electrical system.
CategoryElectrical System
DateJan 24, 2022
StateVA
Description
Vehicle battery has failed for second time. Failure of battery to function and operate properly is a safety risk to the driver and other passengers in the vehicle for a number of reasons other subaru owners have detailed in their vehicle complaints forms previously submitted. Original battery was replaced on 2 november 2020 under subaru warranty. New battery has now failed on 22 january 2022, resulting in additional cost to owner to pay for towing service to transport vehicle to dealership for diagnosis and repair/replacement.
CategoryElectrical System:12v/24v/48v Battery
DateJan 24, 2022
StateCA
Description
The contact's friend owns a 2017 subaru outback. The contact stated that the battery failed to retain the charge. The vehicle was taken to the dealer, and the dealer replaced the battery. The dealer informed the contact that she needed to drive the vehicle more frequently to keep the battery charged. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
CategoryElectrical System
DateJan 21, 2022
StateNC
Description
The battery in the vehicle completely drains if the vehicle is not started every day and run/driven for a period of time. I called the dealer where it was bought new by me and they told me it was a common thing that happens and just to make sure the interior lights went dark when the vehicle is parked. To me, that was a lame way to blow me off. I have talked to others that own these same vehicles and they have the battery drain issues as well. Being retired and owning 2 other vehicles, I do not drive the subaru every day. On an average I have to jump start the vehicle at least twice a week. This is very discouraging to me since I paid so much for this car.
CategoryElectrical System
DateJan 19, 2022
StateNC
Description
The battery is continually draining and requires the car to be jump started. This has been happening for the couple of years.
CategoryElectrical System, Structure:body
DateJan 17, 2022
StateCA
Description
Car back door won't open, despite 3 new batteries. Remained locked so that couldn't remove equipment from back--dangerous. Have been through 3 batteries in 26,000 miles.... All that the car has been driven since it's purchase, new, in 2017.
CategoryElectrical System
DateJan 16, 2022
StateNC
Description
Underlying and undiagnosed electrical issue is placing excessive load on battery to a point where battery can't recover. Have had issues on shorter drives and long drives. We are currently on 4 battery replacements in less than 18 month period. After a quick google search is a common issue among other outbacknowners. Best guess is something with a faulty design on alternator and/or electrical system which pulls power accelerating battery decay. Have taken to subaru several times and they just say it is normal. This is not normal and very dangerous. We have been stranded several times. One time after a 7 hour drive on the other side of state (vacation).
CategoryUnknown Or Other
DateJan 15, 2022
StateCA
Description
Https://www. Cargurus. Com/cars/discussion-t68632_ds1061822 I figured that out after reading all the previous threads on this site. Not happy! I will be getting back to them, and subaru america as well. What doesn't seem to be clear from this thread is whether replacing the battery with a heftier one will make a difference if there is this parasitic draining going on. The dealer did the required software updates but that didn't make a difference. I understand that there may be some class action suits in progress.
CategoryAir Bags
DateJan 13, 2022
StateAL
Description
The srs warning light triggered on 1/12/2022. I took my vehicle to hendrick's subaru in hoover, alabama on 1/13/2022. The service technician, using computer error codes, determined that the airbag control unit had failed. This repair will be approximately 00. 00 and I believe that my outback should have been part of an airbag recall campaign wux-09r. It was explained to me that the control module replacement will require the installation of a new passenger side airbag. This led me to investigate air bag issues on the nhtsa website. I feel that the scope of recall campaign wux-09r should be expanded and I should not have to bear the cost of a known issue.
CategoryElectrical System:12v/24v/48v Battery
DateJan 12, 2022
StateCT
Description
The contact owns a 2017 subaru outback. The contact stated that the vehicle would not start. The contact stated that the battery in the vehicle had been replaced three times. The contact stated that two batteries were replaced in one week and the last battery was replaced a week ago. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer however, the contact had spoken to a local dealer who suggested that the battery be replaced. The battery was replaced however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000.
CategoryElectrical System
DateJan 08, 2022
StateWI
Description
The battery drains after not using the vehicle for 48hrs+. We've replaced the battery 3 times and have had to jump start the vehicle more than 10 times in the last 18mos. This causes a safety concern as there have been times where the vehicle wouldn't start in unsafe areas and late at night not to mention a major hassle to get transportation while stranded in the middle of an airport parking lot at night. This is happening temperature independent, cold and warm (60f+) with the only factor being if the car site for more than 2 days.
CategoryElectrical System
DateJan 02, 2022
StateNY
Description
I have just over 33,000 miles. I already had to replace the battery. Its 60 degrees out this past week and with a 1 year battery the car doesnt start. I have had to get my car jumpstarted 5 times in the past 5 days because the battery goes completely dead. Not even enough power to unlock the doors. I have to use the manual key.
CategoryElectrical System
DateJan 02, 2022
StateCA
Description
The battery in this vehicle consistently drains to the point it cannot start the car. It happened with the ome battery and all subsequent replacements. I reported it originally to subaru on the date below but it has continued to happen and I have had to buy a portable charger along with new batteries to work around the issue. Leaving a door open for 15 mins or radio on for 4 mins without the engine running can be enough to cause the car needing a jump start to operate. Leaving an interior light on will also drain the battery but am less sure how long that needs to happen. I had been searching forms for a solution and saw I should report it here. This doesn't happen in my 2007 sedan so can't imagine this should be happening on this 2017 outback. I am also surprised the company has not addressed a fix for the issue, so much for buying another one. Thank you.
CategoryElectrical System
DateJan 01, 2022
StateIL
Description
The battery goes dead prematurely. This is a 2017 outback and I am having to replace the battery for the third time already. Something is wrong with the electrical system.
CategoryElectrical System
DateDec 20, 2021
StateCA
Description
I have had a number of unexplainable dead batteries. I have aaa and had battery jumped or battery replaced. In the last week I've had to call aaa assistance twice. Each time the battery and alternator test came back okay.
CategoryVisibility/wiper
DateDec 20, 2021
StateWA
Description
Driving on highway, noticed a chip on windshield, has run approx 12" since then. In 35 years of driving, I have not experienced a windshield crack run like this.
CategoryVisibility:windshield
DateDec 20, 2021
StateMT
Description
The contact owns a 2017 subaru outback. The contact stated while driving 30 mph, a crack started forming on the driver's side windshield and moved towards the center of the windshield. The contact stated that the windshield was not struck by an object to cause the crack to form. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,500. Subaru was made aware of this defective windshield and installed a new windshield at no cost to the contact on december 27, 2021. The installation was accomplished by don k whitefish in whitefish, mt on their r/o number 3602221/1. No further action is required.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 17, 2021
StateAZ
Description
Wife was in a collison on the freeway in phoenix. She believes none of the collision avoidance devices worked properly to help prevent the accident. She heard no alarms or dings associated with the avoidance systems on her outback. She didn't feel the brakes lock up like they normally would. She feels if this truly is an issue, can she trust any of these safety features, which if working, could help avoid hitting everything from a person to a vehicle and injuring or killing her or someone else. We have not tried to reproduce this issue since the car is damaged and out our house. We have also not taken it to a dealer for the same reason. We did call subaru and all they cared about was being sued. Which we said we did not want. We just wanted to make sure all systems are working or if there is an issue. They would not help or even offer to inspect the car. They told us we need to hire a 3rd party investigator. Which we don't even know who or where that would be or how to find one. No known issues with the system prior to the accident.
CategoryStructure:body, Unknown Or Other
DateDec 15, 2021
StateCA
Description
I have a 2017 subaru outback. It rained hard monday night into tuesday. When I got in my car tuesday am to take my kids to school, there a small crack, maybe 3 inches, there was no crack previously. As I drove my kids to school we watched the crack grow larger and larger. There was no debris or anything near the windshield when we got it. It seems to me that a windshield should be able to withstand a hard rain. I googled it and it seems that subaru's have problem with their windshields and it doesn't seem right. Thank you
CategoryElectrical System, Visibility/wiper
DateDec 14, 2021
StateNV
Description
My battery has died seven times. I have received three battery replacements. Never a full solution. Windshield wipers never work properly either, despite changing brands.
CategoryVisibility:windshield
DateDec 13, 2021
StateMI
Description
The contact owns a 2017 subaru outback. The contact stated that upon entering his vehicle, he noticed a horizontal, foot long crack had formed on the driver's side windshield without incident. The contact stated that the crack obstructed his vision while driving. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 106,000.
CategoryElectrical System
DateDec 09, 2021
StateCA
Description
Several times, sometimes overnight, car battery is dead when attempting to start. So far, I have found a . 03a leak in the stop circuit.
CategoryPower Train:automatic Transmission:internal:cvt
DateDec 06, 2021
StateME
Description
While driving transmission begins making a squeaking noise.. Rpms climb and car does not increase speed rpm climb with no movement. Until rpms climb higher than normal. The car then launches forward. The hesitation caused by the transmission will lead to an accident very quickly, especially if turning into a business with on coming traffic.. Merging on the highway is severely dangerous. This car has 86,000 miles. There are no warning lights associated with this issue.
CategoryVehicle Speed Control
DateDec 03, 2021
StateAZ
Description
1) the car accelerated without any change in my driving. My car is available for inspection. 2) my safety and the car in front of me were at risk since the car was accelerating and removing my foot from the gas didn't reduce the speed. 3&4) I haven't had the car inspected by anyone and it can't be reproduced. 5) there were no warning signs. My car is well maintained and I follow manufacture recommendations for maintenance. The first time it happened was in the morning on my way to work in phoenix, az going the speed limit, when it accelerated and removing my foot from the gas didn't reduce the speed. My first thought was I was going to smash into the car in front of me at full speed. Luckily, my brakes did work and I didn't hit the car that was quickly approaching. The second time it happened, it was early morning in chandler, az, I was going the speed limit and the car accelerated as I was taking the onramp for the freeway. Once again the only way to get the car out of the accelerated mode was to hit the brakes. It has not occurred again within the last 3 weeks.
CategoryElectrical System
DateNov 28, 2021
StateNC
Description
I purchased a used 2017 subaru outback premium in january 2020 from johnson subaru in raleigh, nc. It was a certified car and had a brand new subaru brand battery as part of the prep before the sale. That battery failed on aug 23, 2021... Less than 18 months old. A subaru dealer agreed to replace it under the 2 year battery warranty. The free replacement subaru brand battery that was installed in my subaru outback in august 2021 failed on november 28. 2021... Less than 4 months old. The tests at o'reilly auto parts on nov 28th show the battery was delivering 0 volts. The alternator was tested, too, and it was providing 14 volts to the replacement battery. When subaru installed this battery last august the subaru service adviser told me that there was no warranty on a replacement battery because subaru would only replace it once. Why aren't replacement parts guaranteed? They are brand new. Subaru batteries are defective and cannot supply sufficient voltage to the car's electrical system. They don't last as long as their 2 year warranty. I have pictures of the battery test and the alternator test below. Poor quality subaru brand batteries are a known issue and subaru should take action to provide better replacement parts and the replacement parts should also be warranted. I can't depend on subaru brand batteries. I bought a battery from o'reilly while I was there at a cost of 9. 95 plus tax and core. I would like for subaru to reimburse me for at least part of that expense.
CategoryElectrical System
DateNov 27, 2021
StateNC
Description
Since purchasing this vehicle in may, 2017, I have had a dead battery 5 times. The original battery was replaced by subaru in 2020 as it wasn't holding a charge & a leak was found. I routinely drive my car a few times each week whether I need to or not as the dealership maintains that this is required to keep the battery charged. Today I attempted to start my car for another useless drive around town & it wouldn't start. I cannot rely on my car being available to start when necessary.
CategoryElectrical System
DateNov 26, 2021
StateTX
Description
The vehicle has an electrical problem or problems that drain the 12-volt battery leaving us stranded, unable to start the car. The problem or problems also lead to unreasonably short battery lifespans (average lifespan = 19-months). Subaru replaced the original battery under warranty after only 23-months. The subaru warranty replacement battery (#2) died after only 12-months, and we paid for an emergency replacement through aaa at a cost of 5. 88. Today, subaru informed me that the third battery needs to be replaced after only 21-months at a cost of 8. 80. The aaa battery (#3) remains under warranty, but it seems unreasonable for aaa to bear the cost of failures due to a faulty electrical system.
CategoryUnknown Or Other
DateNov 21, 2021
StateCA
Description
Subaru outback 2018 windshield cracked & spread in one day. Lower left corner, spreads like a large “s”. Approximately 10” high & 10” in the curve of “s”. At driver's eyesight.
CategoryElectrical System
DateNov 09, 2021
StateMT
Description
My battery is constantly dying. I upgraded the battery to a much larger one yet it keeps dying. If the car sits for more than three days it dies. If the car is driven for a very long time then it will stay working for about three days, then die. Today it is dead. It was dead yesterday. I jumped it yesterday, drove it around, restarted it to make sure, drove it around some more and then parked it. Today it is dead. The battery voltage is fine (a bit low, perhaps) at 12. 8v, when charging at 14v. If I jump the car in my driveway, run it for a while, it essentially does not charge the battery. It is almost like the car is designed not to actually charge the battery unless you drive it a lot, which seems counter-intuitive. Engine rpms doesn't seem to affect the charging ability even though it should. I have one after-market device installed: a remote car starter, built and installed by subaru. Otherwise, this is a stock, 2017 subaru outback. All interior lights are switched off, the head lights are left in the off position, yet the car continually dies. When I do drive it on a daily basis, it usually is fine. However, I did have it die one time while doing a bunch of errands. Basically, drive 10 minutes, stop, run the errand, drive 10 minutes, stop, run the errand, etc. After the fourth or fifth errand the car was dead. As this is a continual problem I have a lithium power pack designed to jump the car, so that provided the rescue I needed. But I should not need this type of rescue!
CategoryElectrical System
DateNov 06, 2021
StateOH
Description
Battery totally dead. No sounds or lights came on. The battery tested 500 miles before and was good. The car was functioning 7 hours earlier and then was totally drained the next morning.
CategoryElectrical System
DateNov 05, 2021
StateCA
Description
In five years, we have needed 3 batteries. On two occasions we were stranded. Car would not start. Dealer changed battery on first occasion. New garage had to replace twice. The first occasion was during a service where battery was tested and failed. Third occasion found me stranded in a parking lot. There were no warnings. Car just failed to start without a jump. Something seems to be draining the battery and a solution has not been found. Car has approximately 41,000 miles. Doesn't feel reliable at this point. Thank you.
CategoryElectrical System
DateNov 03, 2021
StateOR
Description
I am experiencing frequent battery drain and have already had to replace the battery once since purchasing the product as a new vehicle. I'm now on my second battery and experiencing the same battery drain issue. This issue has left my family stranded.
CategoryElectrical System
DateOct 26, 2021
StateCO
Description
2 battery failures… first failure 15 mar, 2018 (4,381 miles) and the second of which was 26 oct 2021 (16,237 miles). Batteries were completely drained. The first battery actually failed when I attempted to start the vehicle. Instead of engaging the starter, the accessories light went out along with a strange audible sound. Because of this I had the vehicle towed to the dealership where they replaced the battery. Second…. Went to start the vehicle and battery was completely dead. No accessories…nothing. Jumped vehicle and drove for about 30 minutes. Noticed that window controls were not working correctly on the drivers control panel for the drivers and front passenger windows.
CategoryElectrical System
DateOct 25, 2021
StateVA
Description
Battery is draining at a faster rate than expected. Replaced 2 batteries with 3 year warranties in 5 year time.
CategoryPower Train
DateOct 21, 2021
StateNY
Description
When I put the car into park, it does not recognize that the car is in park and will not release the key.
CategoryUnknown Or Other
DateOct 21, 2021
StateGA
Description
Departed home and haven drive say 100 yards roughly, car came to a full stop. Car would idle, I could shift into park drive, reverse etc.. There was no reaction to pressing accelerator. I was stuck. I was in a slow traffic area so I was not concerned. If I was in a a fast speed four lane highway I could have been rear ended and harmed or killed. After say 15 minutes of fiddling with ignition, shifting in various modes, the engine came to life and I proceeded to my destination. The problem happened again say one month later. A duplicate of first incident. I immediately took vehicle to gerald jones subaru in martinez ga. Diagnostics and test drive found nothing wrong. Wrote to subaru headquarters on 9/24/2021 with complaint. To date I have received no reply. This has to be a safety issue with subaru. I note other folks on internet with same problem so its not just me. Lastly. I note that when I bought my subaru I also bought same model for my wife. We are both senior citizens (I am 89) and fearful of driving these cars.
CategoryElectrical System
DateOct 18, 2021
StateIL
Description
Battery dies often if vehicle not driven for couple of days, or short trips
CategoryElectrical System
DateOct 14, 2021
StateWA
Description
2017 subaru outback: the vehicle has become completely unreliable due to battery drain issues that result in battery failure. The battery has been replaced and upgraded and it continues to have issues. My children and I have been left stranded many times over the years. The dealer has tested the battery multiple times and the alternator, all tests have come back normal. The dealership has not offered other alternatives or have they been willing to do further investigations on the issue. There seems to be an electrical issue in the vehicle that has not been addressed by subaru.
CategoryElectrical System
DateOct 08, 2021
StateTX
Description
Battery prematurely dies. I have replaced it 3 times in the short life of the car. It's especially a problem when I'm running errands and make several stops, turning. Off vehicle. It struggles to start and maybe by 4th stop, it doesn't start and I'm left stranded. There is something draining the battery and it's not reliable.
CategoryElectrical System
DateOct 06, 2021
StateOR
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? - the battery failed and car was inoperable. This happened after 2 years of purchase. How was your safety or the safety of others put at risk? - me and family including children were left stranded in cold outdoors until help arrived. Has the problem been reproduced or confirmed by a dealer or independent service center? - yes the battery problem was reproducible and dealer confirmed the issue and replaced the battery that was under warranty. The replaced battery also failed after 2 years and they replaced again with similar battery, which is prone to fail at any moment, according to my experience. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - the dealer inspected the battery and found unusable. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - intermittent lock-outs and needing jump starts. Then it failed totally. Second battery was a sudden failure. One morning the car was found inoperable. Upon towing to the service center, they discovered the battery was dead.
CategoryElectrical System
DateOct 01, 2021
StateNV
Description
Car has 22,000 miles on it and we are on our third battery. Just replaced second battery last week. Hopped in car to go run errands and car is completely dead. Second battery was bought in june 2019, third september 2021. Taking car to subaru next week to have it diagnosed. Battery was dead with in three days.
CategoryVisibility/wiper
DateSep 28, 2021
StateNC
Description
Windshield just started cracking across from drivers side to center. Windshield would craxk further just sitting in garage overnight. Looks like a river running across windshield. No apparent rock or chips as cause.
CategoryUnknown Or Other
DateSep 23, 2021
StateCA
Description
Windshield has cracked for the second time without any specific incident noted. Just started cracking from the bottom up.
CategoryElectrical System
DateSep 19, 2021
StateSC
Description
Original battery died while away from home, replaced with new battery which then also died 5 months after installation. I do not feel I can safely use the vehicle with my family for fear of battery drain/dying while we are away from home. No warning lights or other indication anything is wrong. No aftermarket parts installed. Took car to firestone for diagnosis and they said that alternator is working fine, no other issues identified.
CategoryVisibility/wiper
DateSep 18, 2021
StateID
Description
The windshield cracked while driving on the freeway in the winter. I had been driving for approximately half an hour when the front windshield cracked from the rearview mirror location downward. I didn't notice a rock or other object hitting the windshield that would have initiated the crack. The crack has continued to spread since then and is to the point where I am having to replace my windshield.
CategoryStructure:body
DateSep 15, 2021
StateNY
Description
While driving on 9/14/21 at about 40 mph, we heard a loud crash and the sound of broken glass. I pulled off the road shortly after to inspect my vehicle and found that the sun/moon roof had literally exploded. The shade was closed and no broken glass entered the passenger compartment. Upon closer inspection, the remaining hole in the sun roof (measuring approx. 14 in. Wide by 8 inches deep) indicated that the force breaking the glass had come from the inside rather than the outside as the rim around the hole was convex rather than concave. Also there was very little glass resting on the outside surface of the closed shade inside the cavity, with the majority of it on the roof toward the rear of the vehicle. I am now in discussion with both my insurance company and the dealer that I bought the vehicle from. I did take 3 pictures but am unsure how to send them with this report.
CategoryElectrical System
DateSep 09, 2021
StateCA
Description
I have to jump-start my vehicle several times a week, sometimes multiple times per day. The battery drains dead in minutes, even after an hour long trip. I have about 42,000 miles on my car and I'm on my third battery - about to purchase a fourth battery. I also had to purchase a jump box to store in my car due to being stranded several times with a car that does not operate. I leave all cabin light switches set to the off position, I do not use the trunk lift if the car is not running, I do not leave the headlights on, and I drive roughly 4 days per week. This is unacceptable, and dangerous - subaru brands these cars as adventurous and outdoorsy, but I have been stranded in dangerous snow storm and I'm sure others have as well. There were never any system or dash warnings - it just fails to start without warning.
CategoryUnknown Or Other
DateSep 01, 2021
StateNH
Description
My windshield has had a crack in the lower left side to the lower middle for about 9 months and just recently the right lower side has a crack about 10 inches. I have not been in any accidents since I have owned my car or have had any thing happen that would make a crack on it. I cannot afford to replace it.
CategoryUnknown Or Other
DateAug 31, 2021
StateSC
Description
Driving home from church sunday when I heard a loud cracking sound. Sounded like something on the roof, so opened up the cover to the sunroof and saw nothing. When I pulled off to look, I found a long crack in the windshield passenger side running from the bottom of the windshield up to the left just shy of the middle of the passenger seat. There was no one in front of me, so no rock got kicked up and no bird strike. Today the crack lengthened to about the half-way point on the windshield.
CategoryVisibility/wiper
DateAug 31, 2021
StateMN
Description
Windshield chipped very easily due to small rock. In cold weather, the chip spread across into a whole crack. Safelite has stated that the windshield needs replacing.
CategoryVisibility/wiper
DateAug 27, 2021
StateTX
Description
Upon getting in the car parked in the garage, noticed two cracks symmetrically coming from the base of the center of the windshield extending up about 6 inches. These cracks were not there upon parking in the garage the previous night. These cracks within a day kept moving upward and outward in a curvy symmetrical pattern and are slowly moving since. Upon investigation with a flashlight there is a tiny pin size chip under the wiper that should never have caused such dramatic cracking.
CategoryVisibility:windshield
DateAug 27, 2021
StateCA
Description
The contact owns the 2017 subaru outback. The contact stated while driving 50 mph, the front windshield developed a crack starting from the driver's side to the center of the windshield. The contact stated that neither a rock nor an object hit the windshield for the crack to appear. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,192.
CategoryElectrical System
DateAug 26, 2021
StateMA
Description
After purchasing this vehichle in december of 2019 it has required 2 new batteries up to january of 2021. That means this car is on it's third battery. Both instances ended up stranding my spouse. Subaru could not diagnose the problem and just replaced the battery in each instance. Even after I communicated that the issue is out of the ordinary and there may be an issue with the electrical system, so replacing a battery is not the solution. They just claimed the car needs to be driven more frequently. This same problem just occured again today, 8/26 and required me to jump start the car. There are no other warning lights or messages. I'm convinced there is some sort of eclectrical draw on the car's system after it is turned off that is causing this, but subaru refuses to address it.
CategoryVisibility/wiper
DateAug 26, 2021
StatePA
Description
Windshield cracked out of the blue. Very large crack.
CategoryVisibility/wiper
DateAug 20, 2021
StateMI
Description
The windshield cracked for no reason while sitting in a novi, michigan parking lot on 8/14/2021. The temperature was in the low 80s. No precipitation. This is the second time this has happen on this vehicle. This will be our third windshield since buying the car in 2017.
CategoryUnknown Or Other
DateAug 19, 2021
StateGA
Description
Our windshield has cracked three times in the past nine months, each time with no impact to it from rock or other object. The crack starts spontaneously and spreads across the windshield. After replacing it in november 2020, we just chalked it up to bad luck, then it happened again in june. Each time, we replaced it with subaru factory glass and had the eyesight safety technology calibrated by the certified technician. Now it's happened again (august 2021). I've read of many other subaru owners with similar experiences, and the subaru service manager in athens, ga admitted he sees more cracked windshields with subarus than other makes. Please advise on how we can resolve this issue and safely drive our vehicle. Thank you.
CategoryElectrical System
DateAug 16, 2021
StateCA
Description
I have had issues with battery drain since purchasing the car. On 6-7 occasions the battery died through no identified cause. Once it was in the mountains where we went skiing for the day and returned to the car and the battery was dead. The other 5-6 occasions, I did not use my car for durations ranging from a few days to 3 weeks and when I went to use it, the battery was dead. It should not lose charge for that short of a duration of non-use. I took it to the dealer for an electrical and battery inspection and they found no issues. They refused to replace the battery since they said it was fine. I decided to replace it on my own dime due to the issues. But even after replacing it with a brand new battery, the issue has persisted. I've had to purchase a portable charger that I carry with me at all times because I am nervous of it dying and being stranded like it did on the mountain especially because I have small children.
CategoryElectrical System
DateAug 15, 2021
StateWI
Description
The battery have prematurely drained on me twice in the last two years.
CategoryUnknown Or Other
DateAug 14, 2021
StateNJ
Description
Placing car in park and attempt to remove key. Key remains locked in ignition. Car remains in the on position with steering wheel not locked and radio/lights on. I must re-start the car, put in drive, rock gear shift and slam back into park. This procedure eeds to be repeated until the key can be removed. It is occurring with increasing frequency, at least once per day at this point.
CategoryElectrical System
DateAug 09, 2021
StateCA
Description
Battery kept on dying. The latest happened after I drove it daily for 3 days, so it's an active car and no unattended light to cause drain. It's a well maintained, low mileage (17,800 miles) car and I'm the original owner. When battery died 2 years ago, subaru admitted malfunction and replaced the battery. Since then I had multiple jump starts wasting time to call roadside assistance, missed school/ meetings and I'm afraid deadly risk if I'm off road to call for help.
CategoryElectrical System
DateAug 09, 2021
StateCA
Description
I am having issues with my 2017 subaru outback on battery drain. 37,000 miles. I've had to replace the battery 2x (2019 and again today) and a failed battery right after getting it fixed by subaru services. The battery drains much quicker than required.
CategoryPower Train
DateAug 08, 2021
StateIN
Description
As I am slowing down by pushing the brake pedal, the vehicle will attempt to accelerate. It will increase speed by about 2 miles per hour and the rpm increases when this happens.
CategoryElectrical System
DateAug 03, 2021
StateMA
Description
The battery frequently goes dead, just a few days after the last drive. We don't believe any lights were left on, etc., but perhaps there is an unknown current drain. This happened at home, so it wasn't dangerous, except for the need to jumper to another vehicle. It could be dangerous if we were stranded away from home. Not reproduced by a dealer or service center. The battery was replaced once, already. No warning lights or symptoms before the failure.
CategoryElectrical System
DateAug 02, 2021
StateFL
Description
I'm the 2nd owner of a 2016 outback. I bought it with 28k miles on it in 2017. It now has 33k. However - I drive daily... Just not far. There is zero excuse for my battery dying at 30k. I called subaru - and they initially to me to 'buy the battery (sunday) and we'll cover it. Upon meeting with subaru mgnt - looking for my money back..... I'm then told "you're out of warranty last week". Something is very wrong with this electrical system and subaru dealerships - as subaru is walking away from it. I got stuck with the new battery bill - but subaru is stuck with a major problem - one that'll come back to bite them hopefully!!! Shame on subaru.
CategoryElectrical System, Engine
DateAug 01, 2021
StateTX
Description
I drove my outback for 10 minutes. I stopped to run an errand that took 30 minutes. I then tried to start the car and it wouldn't start. All the lights on the dash turned on. I then tried several more times. It still would not start. Then I waited several minutes and it started. I drove it home. I have since tried to start it several times and it has started. The car has slightly less than 20k miles on it. This has never happened before. It was a very hot day - nearly 100 degrees and I was quite panicky that it would not start. I was worried I would be stranded. There was never any indication before that something like this might happen. I am going to call the dealership tomorrow.
CategoryElectrical System, Unknown Or Other
DateJul 28, 2021
StateMD
Description
The ignition key becomes stuck in the ignition upon stopping the vehicle and placing the gear shifter into "park" and turning the vehicle off. Intermittently the key is unable to be removed from the ignition even though the vehicle is in the "park" position and turned off. Usually after starting and stopping the vehicle and moving the gear shift a few times the key can be removed from the ignition. This problem does not occur every time the vehicle is driven, but lately it is happening more frequently.
CategoryUnknown Or Other
DateJul 26, 2021
StateMO
Description
The windshield cracked spontaneously needing replacement
CategoryElectrical System
DateJul 22, 2021
StateGA
Description
Our 2017 subaru outback has had multiple incidents of “ sudden dead battery “ in the mornings. We have had the car checked out at carmax where we purchased it and we're told the service tech couldn't determine the cause and we should take it to a subaru dealership which we did…. The technician could not identify the cause either but suggested a new battery which we chose not to do… no service representative acted ignorant to the facts that this is becoming a known issue on a national scale with multiple lawsuits being filed for the same problem… we now carry a battery jumper and always have the concerns that the car will not start.. So far, the battery continues to go dead at various times after being parked overnight so I can jump start it from home… I read another complaint that mentioned the multiple lights/ warnings and displays coming on the dashboard- we have experienced that same scenario… we see flashing lights and information that do not show during normal driving operation.
CategoryElectrical System
DateJul 21, 2021
StateOR
Description
At 15,000 miles my battery died while on vacation (july 2019). We were far from the main road. We were lucky to see a motorist who helped us jump start the car. I replaced it with a new battery. The battery died two weeks ago at 37,000 miles. Something is draining the battery but subaru will not acknowledge it. This defect can have serious consequences for people who get stranded in remote areas and far away from towns and population.
CategoryVisibility/wiper
DateJul 21, 2021
StateMO
Description
In october of 2020, I awoke to find that my 2017 subaru outback's windshield had cracked during the night. I assumed it might have been struck while I was driving the previous day and then it subsequently cracked as temperatures dropped. A subaru-recommended company replaced the windshield with an oem windshield. However, on july 18 of 2021, the windshield cracked again. Thus, not even a year passed before the windshield cracked a second time. Once again, I assumed the windshield might have been struck while driving. After getting a quote on replacing the windshield a second time, the crack spread an additional 12" after the vehicle was parked outside for 4 hours. This time, I photographed the crack. The windshield is scheduled to be replaced on 7/27 so it will not be available for inspection after that date. My concern is that the windshields on this vehicle crack very easily in response to impacts that I didn't even notice. The cracks then spread very easily. These cracks obstruct drivers' visibility, which presents a safety risk. Replacing the windshields is very expensive because of the safety features require calibration.
CategoryVisibility/wiper
DateJul 19, 2021
StateWA
Description
My wife contacted me thru text this morning (monday the 19th, 2021) asking if I remember seeing the windshield cracked (starting on the passanger side) on saturday, as thats the last time the vehicle was driven. She had just got in the vehicle to go to work, when she saw it. I told her no and couldn't figure out how it even happened as there is no damage of any sort that would of caused it. Where it started to crack, its not just cracked but deeply separated about half the length of the damage. To the point your fingernail can fit in easily. It craked a bit further later in the day.
CategoryElectrical System
DateJul 18, 2021
StateNY
Description
Battery keeps draining. The battery has now been dead three times for no apparent reason.
CategoryElectrical System
DateJul 16, 2021
StateTX
Description
Battery drain due to electrical issues. Two replaced batteries in under 2 years.
CategoryElectrical System
DateJul 16, 2021
StateNY
Description
Battery was dead many times due to a parasitic draw. Dealer installed new batteries at no charge. Dealer with the help of subaru technical could not find the cause. Auto is available for inspection. Dealer could not duplicate problem but was able to inspect on each occasion. There were no warnings that the problem would occur. Last case is #68469384405 hat was communicated to subaru techline
CategoryElectrical System
DateJul 15, 2021
StateVA
Description
Car battery drains at an accelerated rate.
CategoryElectrical System
DateJul 14, 2021
StatePA
Description
I purchased the car new on 28 february 2017. The car was started and driven to the front of the dealership for me to pickup after purchase. When I went to start the car, it did not start. The dealer said a light was probably left on and the dealer replaced the battery. On 29 january 2021 my car required a jump to start. I drove to the dealership and they said I needed to replace the battery. From the time of purchase I have noticed battery problems such as slow start or difficult starting. Also I required more than one attempt to start after the radio was used without the engine running for less than 10 minutes. On 26 march 2021 I notice the clock was not keeping correct time, the keyless entry stopped working and other electrical malfunctions. I took the car to the dealership and it took 7 days to troubleshoot the problem. The dealership said the problem was the driver side approach light was shorted. I have also have passenger side front window automatic closing problems. The window closes all the way then immediately opens half way.
CategoryUnknown Or Other
DateJul 14, 2021
StateVA
Description
The windshield was hit by a small rock while driving on a highway at 65 mph. The rock caused a crack less than a millimeter in diameter. After continuing to drive the vehicle on highways and paved streets for 4 more hours, the small crack expanded to be approximately a foot going across the windshield from the passenger side to the middle of the windshield.
CategoryVisibility/wiper
DateJul 14, 2021
StateLA
Description
The windshield randomly cracked while parked in a parking lot. The crack propagated over half of the windshield over the course of the day. From the pictures you can see there are no starbursts or evidence of road debris initiating a crack. There are active lawsuits over the weakness of the oem windshield on subaru outback's. I have not had this inspected by a subaru dealership.
CategoryElectrical System
DateJul 13, 2021
StateOR
Description
Car was left in garage for 8 days, did not start upon return. No lights or devices were left on during that time but battery was completely dead. Needed a jump from roadside assistance; incident follows pattern history of battery issues ranging from trouble starting and lack of power to quick drain of power if the car idles too long. Original battery that came with the new vehicle has already been replaced under warranty once. Manufacturer is currently facing a class action lawsuit based on the electrical system's inability to fully power down even when the vehicle is completely turned off, which drains the battery if the car isn't operated frequently. Service center told me I just needed to drive it for up to 30-40 miles of constant speed e. G. Freeway driving on a regular basis. This is obviously not practical and should not be necessary for normal operation of the vehicle.
CategoryElectrical System
DateJul 13, 2021
StateMN
Description
Random dead battery. Battery replaced. Random dead battery. Got a boost start battery for emergency. Random dead battery, etc. Car will not start you do not know when. No warning. Will contact dealer, again but they were dismissive of the issue last year.
CategoryElectrical System
DateJul 13, 2021
StateMD
Description
Purchased 05/2017. Within 2 weeks battery dead. Towed to dealer. Told okay. July 2017 , dead battery. Charged, dead next day. New battery. 10/2018 new battery. 04/2021, new battery. Condenser for a/c was replaced 05/2021
CategoryElectrical System
DateJul 13, 2021
StateCA
Description
On six separate occasions four times with out any battery drain and twice when I had charged my phone after turning off the engine the battery failed to start the car. It had to be jumped with a portable charger. The car has 62000 miles on it and no warning lights or any other indicators. On my last oil change 7/12/2021 it was tested and just crossed the line into the red and needs to be replaced.
CategoryElectrical System
DateJul 13, 2021
StateMN
Description
The battery on this vehicle needs to be charged weekly, the battery tests fine, but something is drawing the charge. I have been charging the battery weekly for almost a year now.
CategoryUnknown Or Other
DateJul 13, 2021
StateVA
Description
Battery issues, continued changing when the battery isnt drained
CategoryUnknown Or Other
DateJul 13, 2021
StateGA
Description
The original battery completely died a year or two ago and the replacement battery completely died four months ago.
CategoryElectrical System
DateJul 12, 2021
StateWA
Description
My car wouldn't turn on in april of 2020. When I opened the hood there was corrosion around the top of the battery. The battery was dead and had to be replaced. I bought the car new at the end of 2017 from a dealership.
CategoryElectrical System, Lane Departure: Blind Spot Detection
DateJul 12, 2021
StateCA
Description
Received clean bill of health for battery after 10/24/19 service at dealership. Aaa replaced battery on 10/31/19 when car would not start. Car would not start. Had to jump battery on 3/15/21. Car would not start. Had to jump battery on 6/20/21. Car would not start. Had to jump battery on 6/21/21. Aaa replaced battery on 6/22/21 when car would not start. Blind spot monitoring turns itself off about 50% of the time. Repaired multiple times at dealership.
CategoryElectrical System
DateJul 12, 2021
StateWA
Description
We have had to get a third-party charge to the battery 3 times in the last 2 months. The car had been turned off so there should have been no battery drain.
CategoryUnknown Or Other
DateJul 08, 2021
StateTX
Description
The key gets stuck in the acc selection mode when trying to turn the car off. It will not turn all the way back to turn off the electrical or allow the key to be removed. This has been happening often for a few weeks.
CategoryVisibility/wiper
DateJul 08, 2021
StateMN
Description
I have noticed a crack on the lower corner of the windshield on the driver side. The crack goes from one side to across the bottom of the window, with no evidence of an impact point.
CategoryElectrical System
DateJul 07, 2021
StateWY
Description
Since I bought the 2017 subaru outback new from the dealer, I have experienced at least four instances when the car wouldn't start because of a dead battery. Once, (I assume) it was because the doors were open for a long time (a couple hours) while I cleaned the interior. The other three times were after I had driven it for a short trip, shut the car off, and returned to the car and it wouldn't start. There were no lights or auxiliary items left on. The most recent time (6-29-2021), it was parked for 20 minutes between trips and wouldn't start. I made a video of the engine compartment when I tried to jump start it and there is a loud noise coming from the engine. Something is running in the engine when the battery is too dead to start. It's loud.
CategoryVisibility:windshield
DateJul 06, 2021
StateAR
Description
The contact owns a 2017 subaru outback. The contact stated while driving 35 mph, the front windshield cracked without impact at the bottom on the passenger's side of the windshield. The contact then stated as the day progressed, the crack continued to grow and spread throughout the front windshield. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 24,000.
CategoryElectrical System
DateJul 01, 2021
StateNY
Description
In may 2020 my car battery was replaced. The battery would not hold a charge after a few days of sitting. The dealer found no issues at the time. Today I had a similar issue. The car was parked in my driveway for 5 days, I was unable to start the car, the battery was dead and needed to be jumped. The vehicle is back at the dealership. I was told that if the battery failed, I would be charged for the replacement, as they do not prorate batteries.
CategoryElectrical System
DateJun 21, 2021
StateCA
Description
Purchased my 2017 outback in 2016. I have had four batteries in less than four years. We were stranded in the middle of the night on the freeway hours from home, for a problem that has been ongoing. Each time the dealer has given us a new battery instantaneously. Ironic, that they claim there are no problems, when this issue is well documented online. No warning, but each time different symptoms. Hatch beeping unexpectedly, car won't start after short trips, etc... First time was only 9 months after first purchase of vehicle, 2nd time was a year and a half later, 3rd time dealer downloaded software patch, and battery still didn't last past 22 months. Thankfully battery is warrantied 36 months. How many complaints does the nhtsa need for further action? Isn't two lawsuits enough?
CategoryVisibility:windshield
DateJun 17, 2021
StateGA
Description
The contact owns a 2017 subaru outback. The contact stated while driving 70 mph, the windshield fractured at the top middle section of the windshield. The contact stated that the fracture was not caused by an impact. The windshield was not repaired. The manufacturer was not contacted. The approximate failure mileage was 56,500.
CategoryElectrical System
DateJun 11, 2021
StateCA
Description
The battery seems to die frequently. I am on the second battery after having purchased this car. I now carry a portable charger in the car just incase the car dies in transit. Just today, I ran a quick errand, got to my destination. Decided to repark my car and it would not start.
CategoryElectrical System
DateJun 10, 2021
StateNY
Description
Battery drains all the time when car is off or in accessory mode: this vehicle was purchased new. The battery has died quickly multiple times throughout the life of the vehicle. My husband and I realize that we have had the car jumped many, many times for things that should have not caused the battery to drain. We also looked on this nhtsa site, realized this is a problem with other similar vehicles and a class action suit is pending. For the past year we have learned to not keep any electrical on when the car is not running. The last two times: within the last month. I was waiting to pick up my child from an event, I turned the car totally off but left the key in the ignition. This, I found out later, caused the battery to drain in 10 minutes and I was stuck. Two weeks ago, I went to the drive in. When pulling in, I remembered that the car battery dies but I needed the radio to hear the movie - thankfully the movie theater had a jumper as my battery died in less than 30 minutes. No one else at the movie had this problem. I had three kids with me and that is the point, the car was specifically purchased because subaru advertises that they make reliable vehicles, but this car is not as does not hold a charge. There is no warning that the battery will die. My liftgate also once stopped working. We googled it and had to jump the car to reset the computer to make the liftgate work again. I went to the dealership on 6/9/21, and asked them to do a diagnostic on the battery and alternator during the annual inspection. They said everything is fine and that they researched the problem. They explained that this a known fault and there is nothing that can be done and subaru has no current plans to fix. They also said cars with fobs drain too with just the fob being nearby (I have a normal key). So I called subrau national customer service and they told me there is nothing they can do and that I need to go through the dealership.
CategoryElectrical System
DateJun 08, 2021
StateOR
Description
I am the original owner of a 2017 subaru outback limited. There is an undiagnosed drain on the electrical system that causes the car not to start. The first time I replaced the battery, but two months later the car wouldn't start after being left in the garage over the weekend. I had to call aaa to jump the car. The subaru dealership couldn't find any issues with the electrical system or the battery. A month later, I drove it to work and the car wouldn't start when I got in it to go home and had to be jumped to start. About three weeks later we made a six-hour road trip, parked the car at the hotel and not only would it not start in the morning, it was so dead that the back hatch wouldn't open so I could get the jumper cables out of the spare tire compartment. Fortunately a good samaritan in the parking lot had cables and jump started the car. If I park the car friday night and don't drive it saturday it won't start sunday. I had to buy a battery charger for the garage so that I can jump it if it won't start. When I know I am not going to drive for more than a day, I now disconnect the battery cables so it will start when I drive it next. Ridiculous for a four year-old car with 63,000 miles.
CategoryUnknown Or Other
DateJun 05, 2021
StateNM
Description
We were driving along the highway when the windshield began to crack at the edge of the driver's side. We parked the car and went shopping for an hour. When we came back, the crack had doubled in length. I see, and know, there are issues with the windshield for this model year (a friend of mine had his replaced for free a couple of years ago). Need to get on that list.
CategoryElectrical System, Unknown Or Other
DateJun 01, 2021
StateAZ
Description
I have had multiple issues over the years with the battery 2017 subaru outback keeping a charge and I have required a jump multiple times. My latest issue is over the last 3-4 months I have required a jump and while researching the issue, I came across chimicles action lawsuit for the same problem I've been having. Please include my information in any database where information is being collected. Feel free to reach out to me if more information is needed.
CategoryElectrical System
DateMay 28, 2021
StateGA
Description
Vehicle's battery keeps draining unexpectedly. Vehicle takes multiple attempts to start in heat, battery has been replaced by subaru certified dealer after inspection and is still occurring. Vehicle has only been in my possession for a month and a half. No warning lamps. There are multiple dates for this occurrence.
CategoryElectrical System, Steering
DateMay 25, 2021
StateOH
Description
After the transmission is in park and the key is turned to turn-off the engine, the key will not advance to the "locked" position and cannot be removed. Also, the steering wheel does not lock. This apparently can be remedied by repeatedly shifting from drive to park forcefully. Also, disconnecting the car battery seems to allow turning the key to "locked."
CategoryElectrical System
DateMay 24, 2021
StateOH
Description
Battery losing power. Bought new battery in 5/2020, recharged in 1/2021 and again in 5/2021. Autozone has stated it's a good battery, but is being drained by something. No lights have been or other known things left on after turned off car. The lights do not dim when driving either. I have read a lawsuit has been filed regarding it could be an electrical problem with the subaru. I have been stranded 3 times with this problem.
CategoryElectrical System
DateMay 24, 2021
StateWI
Description
Ignition key fails to be removed after placing car in park. Key is locked in the ignition column. Steering wheel lock is not the culprit. User must turn key to accessories and continually shift car from drive to park in order for computer to recognize the car is in park to release key.
CategoryElectrical System
DateMay 21, 2021
StateOR
Description
Battery completely drained. Replaced with new compatible battery that drained completely again in two days. Can jump start but otherwise no power to anything (locks, dash, etc). Nothing left on in car to drain battery.
CategoryElectrical System
DateMay 21, 2021
StateTN
Description
- I have been stranded multiple times waiting on a jump because the battery has drained and died for no apparent reason. - oem battery on my 2017 vehicle was replaced under warranty at the end of 2019. At the end of 2020 (one year, and less than 10,000 miles later) I was stranded in a parking lot waiting on a jump after sitting in the car with the radio on for 45 minutes. I took the car to an auto parts store for testing and it "failed." - in may of 2021 I went to get in the car after 3 days of not driving it and the replacement oem battery was completely dead. To the point that it wouldn't even unlock the car doors using the key fob.
CategoryElectrical System
DateMay 19, 2021
StateNY
Description
Subaru battery drain problem for my 2017 outback
CategoryElectrical System
DateMay 17, 2021
StateNJ
Description
The battery keeps needing to be replaced. The battery dies in 1. 5 years or less . This is not good. The dealer says they gave me a bad battery and the system looks fine, but this has happened twice now, something is wrong with the system.
CategoryElectrical System
DateMay 17, 2021
StateIA
Description
Car will not hold a charge. Have seen dealer and called subaru of america. Problem remains unresolved.
CategoryElectrical System
DateMay 17, 2021
StateCA
Description
Car on battery number 3... Should not be. Something wrong.
CategoryElectrical System
DateMay 17, 2021
StateCA
Description
The electrical system regularly drains the battery. I have replacement the factory battery twice with an aftermarket high end battery and the issue still occurs. Car will be completely dead.
CategoryElectrical System
DateMay 17, 2021
StateCA
Description
Car on battery 3... Should not be problem somewhere
CategoryElectrical System
DateMay 16, 2021
StateSC
Description
Premature battery failure. Fourth battery replaced by dealership 3/21/21 since purchased new 9/15/2016
CategoryElectrical System
DateMay 16, 2021
StateGA
Description
I have had to replace battery twice. Battery from factory had a bad cell and it wasn't quite 2 years old. Dealership replaced it in macon, ga. Less than a year I was at a service place for oil change. Car wouldn't start and had to replace battery. Dates: 10/22/18, 7/15/2019
CategoryElectrical System, Unknown Or Other
DateMay 15, 2021
StateMN
Description
Battery has fully drained at least five times. Took it to dealer and they “found nothing”. I have purchased a mobi power cell for jumping this outback.
CategoryElectrical System
DateMay 15, 2021
StateCA
Description
Vehicle suffers from unknown electrical problems that cause frequent battery drain, without something obvious like a dome light being left on. Despite battery replacement, dead batteries are a common problem leading to not being able to start the car in potentially unsafe areas (off hours, far away from assistance, etc). Seems like a new car shouldnÂ’t have to replace its battery this frequently.
CategoryElectrical System
DateMay 15, 2021
StateOK
Description
I am on my 4th battery in 4 years. The battery goes dead very quickly and the service department canÂ’t tell me why. There also seem to be other random electrical issues that go crazy at random times. The cruise control when trying to set the speed higher will go lower. The windows will occasionally not roll all the way up.
CategoryElectrical System, Unknown Or Other
DateMay 15, 2021
StateCA
Description
Rear backup camera remains on after shifting from reverse to drive. Screen has severe burn in with “z” pattern across entire display. Making it un-viewable.
CategoryElectrical System
DateMay 15, 2021
StateMD
Description
Battery drain is unusual. Battery life shortened severely as a result
CategoryVisibility/wiper
DateMay 15, 2021
StateWA
Description
Safety risk: windshield- 05/14/21 exited my home and went to my vehicle that had not moved at all that day or the night prior. I noticed a large crack on my windshield that I had never noticed before. No sign of this crack prior to 5/14/21.
CategoryElectrical System
DateMay 13, 2021
StateAK
Description
I bought my car in 2016. I had a job that made it necessary to drive 44 miles daily five days week. Now I have retired and do not drive every day. My car battey would not hold a charge. I bought a new one, it can't stay charged either. Something in the car is draining the battery. I turn everything off and still cannot hold a charge over 1 day. This is happening to a lot of subaru outback owners. Years 2017 to 2020. My car is a 2017. I have had to buy a charger and must leave it attached to the whenever I'm not going to drive for a day or two. I have a ,000 car and I cannot trust it.
CategoryVisibility/wiper
DateMay 12, 2021
StateNJ
Description
Windshield cracked spontaneously. Am aware there have been numerous complaints if similar problems on year and model, 2017 subaru outback. Vehicle is garaged and I've noted crack is "growing." local dealer claims to be unaware of a broader issue involving many other vehicle owners describing same problem.
CategoryVisibility/wiper
DateMay 12, 2021
StateID
Description
Walked out of staters bros and the windshield cracked from the very bottom center and traveled up 10 inches and over to drivers side 16 inches. Up on its own while I was in the store. No crack prior to leaving my vehicle 25 minutes earlier.
CategoryElectrical System
DateMay 11, 2021
StateCA
Description
Sometimes the battery goes dead for no reason. This has happened multiple times in the last 2 years, with the most recent event occurring today (may 10, 2021). It could occur after I haven't driven it for a day or in the midst of a road trip after I've stopped for lunch and it won't restart. I have replaced the battery 2 times since purchasing my car (used) in 2019.
CategoryElectrical System
DateMay 11, 2021
StateTX
Description
We have experienced multiple, ongoing battery drain incidents, replacing the battery twice in one year (most recently). We are left stranded repeatedly and must jump the car for it to start. I understand this is an ongoing issue with this model and others. The incidents happen seemingly randomly. It is working fine, then you go back to get in it and it won't start. Sometimes, when you are attempting to start it, the back hatch will make a sound/motion. We have been stranded more times than I can count! After 4 years of this, we are beyond frustrated. I do not feel safe on the road by myself. Most owners have taken to keeping a battery jumper with them at all times. Ridiculous.
CategoryElectrical System
DateMay 10, 2021
StateNM
Description
My battery has seemed weak for over a year. On a routine service, I had asked subaru of santa fe to inspect my battery. It checked out as good. Yet, every time I started the car, it would seem like the starter was laboring with a drained battery. Of late I have had to jumpstart the car a few times, even. I took it for inspection today to auto zone, to see if I needed a new battery. They checked it and said the battery was fine and did not need replacement. I looked up the internet to see if others had similar problems. Sure enough, I discovered that there is a legal suite regarding an identical issue for the same year mske and model car as mine. The battery has never died while the car is in operation or moving, but only when the car is started. This could be a safety issue if the vehicle is stranded in a remote or unsafe location. To my knowledge,
CategoryElectrical System
DateMay 10, 2021
StateCA
Description
The car drains battery rapidly overnight. The idle current is about 2 amps which is abnormal
CategoryElectrical System
DateMay 10, 2021
StateWA
Description
The battery is prematurely draining and this has left us stranded and requiring a jump start. This is a safety issue for my family. The oem batter failed after 18 months. The new battery (with a 5 year warranty) has now failed after another 14 months. This is not due to leaving a light on or a door open. The vehicle is not being left parked for long periods of time. This is a daily driver vehicle.
CategoryPower Train, Service Brakes, Unknown Or Other
DateMay 10, 2021
StateNE
Description
My new battery was drained to a point the vehicle would not start. I messaged some bible study friends and one was going to come over and jump my vehicle. While waiting I put the car in neutral and pushed it out of my garage into the driveway. The driveway is on a steep slope. Once in the driveway I tried putting the car into park, it would not go into park. In fact it would only go into drive which did not stop the vehicle from rolling backwards. I tried the emergency brake but it is electrically operated and did not work. The brakes were very hard to hold since the hydraulics were not kicking in, same with the power steering. I am a big strong guy so I wrestled the car to turn it diagonally in the driveway as it rolled backwards, trying to prevent it from going into the street and flying into someone's house or vehicle. Once diagonal in the driveway I threw a padlock under the front tire from the drivers seat with my foot on the brake to prevent it from rolling back. At this point it was barely held but stationary so I got out, chalked the wheels with 2x4's until by bible study friends came over and jumped my car. I did not have my cell phone and no one else was around to help me. I litterally thought I was going to have to just let my car roll down into the street and let it go because I had no other options. I called subaru of america and they directed me to a youtube video that shows once the battery completely dies, there is a special tool you need in order to get the car in and out of park. But it doesn't tell you that if the car won't start and there is enough power to get it into reverse, don't do it without the tool. What if this happened in the mountains or san francisco or any hilly or mountainous location? I believe this is a high potential for life threating injury or loss of property. E-brakes should not be electric in my opinion.
CategoryElectrical System
DateMay 08, 2021
StateCA
Description
Battery dies.. Had new one installed this week, same problem. No recall? Cant use car
CategoryVisibility/wiper
DateMay 08, 2021
StateMI
Description
This subaru outback windshield cracked for almost no reason. We bought the vehicle 2/28/21 with 19700 miles. While driving from 4-5pm on 5/7 I did not notice any audible rock hits or impacts on the windshield. We were receiving rain in michigan and the temperature was dropping quickly. I parked the vehicle at 5pm, and there were no cracks in the windshield at that point. When I went to drive the vehicle at 11pm that night, I noticed what I thought was debris on the windshield (I parked under a tree), but I didn't realize this was a crack developing. I drove it from 11-11:45. When I parked the vehicle at almost midnight on 5/7 I didn't realize this crack was getting larger. On 5/8, I went to use the vehicle at about noon, and the crack was now 10-12" long and within the drivers line of sight. I called subaru since the vehicle only has 23,000 miles, and they said to call my insurance. Now I have to pay for a windshield on a nearly new vehicle from a crack that seemingly appeared out of nowhere. Most of the driving was on a clean and new freeway, no dirt roads. In the second photo you can see what is maybe a very small rock chip, but I have numerous similar chips on two other vehicles that have not developed into a crack, especially so quickly. I think this is a defective windshield on this new subaru. I believe this should be replaced under warranty.
CategoryUnknown Or Other
DateMay 07, 2021
StateNM
Description
The data control module failed after only 30,000 miles. It's a 2017 subaru outback and because of not driving last year (2020), the 3 year warranty was no longer in effect. We are paying 00, for a failed part (data control module) that caused two consecutive batteries to drain. The car will not start without jumping it.
CategoryElectrical System
DateMay 05, 2021
StateKY
Description
>>>this information is in addition to the previously filed nhtsa safety issue id 11415232
CategoryElectrical System, Engine, Unknown Or Other
DateMay 05, 2021
StateKY
Description
I believe all of the following circumstances to be caused by an electrical problem: dec. 31, 2020: car hesitates to start. It never turns over so it does not ever start. We install new battery & car starts. Mid-jan. 2021: car won't start from push start, but does start when I use my remote start key fob. After that, car starts with push start. Feb.-april 2021: car has a several times when it hestitates to start, but ultimately it does start. May 1-3 2021: car hesitates to start, but ultimately starts. May 4-5 2021: car not only hesitates to start, but now I have all kinds of lights lit up on my dash, including check engine, eyesight, x-mode light is flashing, and several others that I cannot get to turn off. In all instances, vehicle was stationary and turned off. I have photos & video but can't seem to reduce file size to required 5mb. Side note: unless I am at work or running errands, my car is always in the garage.
CategoryVisibility/wiper
DateMay 04, 2021
StateNC
Description
I have had three sizable cracks in my windshield since 2017, with the most recent fairly large which will probably cause me to have to replace the entire windshield. The other two cracks have been repaired at my expense. The vehicle was in motion in all cases, but there was no discernible danger ( ie. Following a truck) . They all occurred on two lane roads traveling at or under the speed limit.
CategoryVisibility:windshield
DateMay 04, 2021
StateCA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated while driving at an undisclosed speed, he noticed that there was a large crack on the front windshield. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,000.
CategoryElectrical System
DateMay 03, 2021
StateMI
Description
Something (electrical issue?) is draining the car battery and needs a jump if not driven within a day or two. We replaced the battery twice within a year thinking we had a defective battery, but problem still persists. We took the car to a mechanic thinking it could be the alternator, but that was not the issue.
CategoryElectrical System
DateMay 03, 2021
StateMA
Description
Battery failure after 6 months under normal use. No periods of leaving headlights on overnight, etc. Had just driven about 90 minutes, turned car off to run into a shop, returned and car wouldn't even crank. Aaa tested it and the alternator. Alternator was 'good' but battery reported 'fail'.
CategoryElectrical System
DateMay 02, 2021
StateCO
Description
With all items off the electrical system in the vehicle drains the battery in a short time. I have installed a switch on the battery to open circuit so the battery doesn't drain while parked. This prevents me from being stranded again when the vehicle is parked. When I return to the vehicle I switch back to closed battery circuit. I now can start the car and I am not stranded. This proves to me that there is a problem with the electrical system drawing too much current when vehicle is parked with no items on in the vehicle. If you want I will provide the current flow when vehicle is off and parked. This is a real problem and I will provide any information that you want. I appreciate your action on this problem.
CategoryElectrical System
DateMay 02, 2021
StateOH
Description
Battery drains prematurely? I've had to have it jump started 3 times in the past couple weeks. Had it checked out & battery, alternator, and starter are fine. Battery just dead in the driveway in the morning. Roadside assist guy recommended filing a report because he'd heard others had had problems, too, possibly with back hatch not closing properly causing dome lights to stay on and drain battery. Did find back dome light on 1 night, turned off light, and reclosed hatch. I feel like I've been diligent since but it was dead again this morning anyway. Date listed below is most recent incident. Previous 2 incidents were about a week ago and about 2-3 days apart.
CategoryElectrical System
DateMay 01, 2021
StateGA
Description
The battery life was terrible and it finally died on a trip even though it was only two years old. There seems to be a battery drain issue on these cars that contributes to the problem.
CategoryElectrical System, Engine
DateMay 01, 2021
StateVA
Description
In 2018 the battery kept dying and had go be replaced. Now, in 2012, the same thing is happening again. It had to be jumped off yesterday morning, again this morning and now this evening is dead again. The car only has a very little over 32,000 actual miles on it. The vehicle is keopt in the garage all the time and this is where it is as it is dying.
CategoryElectrical System
DateApr 30, 2021
StateAK
Description
Experienced frequent occurrences of dead battery (that was only 8 months old). Dealer replaced battery but I continued to have intermittent issues over the next year. Took it back to dealer in aug 2020 for analysis, was told no issue, it just isn't driven enough, and recommended battery maintainer install or gel battery. Issue can occur whether car was driven yesterday or a week ago. Was told by independent mechanic that battery installed at dealer was too weak so I purchased a new battery in feb 2021 and have been monitoring voltage. While I have not had a completely dead battery since then, there have been a few sluggish starts. Volt meter shows battery drops below 12v within hours after being driven. I ensure that no lights are left on, nor is anything plugged into charging ports, to mitigate drainage and believe there is phantom drain/electrical malfunction somewhere in the system.
CategoryElectrical System
DateApr 30, 2021
StateRI
Description
Battery goes dead after a couple of days of no use
CategoryElectrical System
DateApr 29, 2021
StateMI
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that battery had been replaced twice within a year and a half. Suburban imports of troy (1800 maplelawn dr, troy, mi 48084) was made aware of the failure and diagnosed that the battery was below the load test. The vehicle was still at the dealer awaiting the battery replacement. The contact referenced a class action lawsuit for the battery failure. The manufacturer was not made aware of the failure. The failure mileage was 40,900. Consumer stated the battery has been replaced 3 times.*jb
CategoryElectrical System
DateApr 28, 2021
StateAZ
Description
Subaru dealer replaced dead battery 10/2020. Car parked for 20 days (no lights, etc were on during that time) and battery was dead. Dealer checked battery and electrical systems and claimed all was good. He did say that it is not uncommon for them to go dead in 10 to 14 days. This is the second time this occurred. The 1st time, the dealer replaced the battery (10/2020)
CategoryElectrical System, Seats, Unknown Or Other
DateApr 25, 2021
StateFL
Description
The battery keeps failing. It's my 4th battery change and I can feel that I will need to change the 4th one soon.
CategoryElectrical System
DateApr 25, 2021
StateOH
Description
Battery died and electrical system would not charge vehicle. Car was towed to subaru in savanah where the battery was replaced and the charging system fixed. This is an apparent system problem with outbacks
CategoryElectrical System
DateApr 22, 2021
StateVA
Description
My original battery died earlier than it should have (~dec 19/31k mi) about a year and a half after purchasing car) and was replaced under warranty. In the last 6 months, I've had repeated issues with my battery being dead and having to jump start the vehicle. Took it to the dealer and was informed they saw nothing wrong with it. Within 1 month (dec 20) alone, I had to have the car jumpstarted 3 times. I had to buy my own jumper to deal with the problem. It doesn't die while on, it's just dead when I go to start it.
CategoryElectrical System
DateApr 22, 2021
StateMO
Description
I had several times in 2020 where my battery went dead after leaving the back tailgate open or listening to the radio with the engine off. The last time it happened, we replaced the battery, fearing it happening again in the cold weather(12/2020). All of these situations happened while the vehicle was parked and either the engine was turned off or just the accessory mode was on.
CategoryElectrical System
DateApr 21, 2021
StatePA
Description
The battery does not keep a charge. This has happened multiple times . Subaru replaced the battery once. Problem persists. Car is stationery when it occurs.
CategoryElectrical System
DateApr 21, 2021
StateGA
Description
Battery failed and vehicle would not start. Purchased a new battery and the dealership updated the ecm program. They stated batteries were failing due to many short trips.
CategoryElectrical System
DateApr 21, 2021
StateID
Description
Since the time of purchase in aug 2020, the battery has drained, and thus stalled the car, three times. The battery has been checked, functions normally, and is at full capacity. The only obvious connection between each occurrence seems to be raising the back tailgate. The first time happened while camping. The tailgate was open for about an hour while removing camping gear. The second time happened while in town (boise, id) and the back was open for roughly twenty minutes. The third time happened again in the mountains and the tailgate was open for less than ten minutes. The battery is quick to jump and, again, has been checked.
CategoryElectrical System, Visibility/wiper
DateApr 20, 2021
StateOR
Description
My windshield cracked on the inside of the window without any force applied on a moderate temperature day without ac or heat blowing. I was driving down a straight well-maintained road when it happened and heard the pop of the windshield. Approx speed was 20mph with no street bumps and again on a very calm day as far as temperature. Also, no equipment or people around who could have seemed to 'tossed' anything at the windshield. The crack is on the interior layer of the windsheild and not the outter. Also, I have had 2 instances now where my car has completely died without any items being left on to drain the battery. First time was after the car had been off only a hour or so and completely dead. I repleaced the battery and at that point the car was only 2 years old. The second time the battery and systems tested all fine but it was so dead, power locks wouldnt work with the key fob.
CategoryElectrical System, Engine
DateApr 20, 2021
StateIN
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the vehicle failed to start multiple times without warning. The contact purchased a battery charger to charge the battery. The contact mentioned that while the vehicle was turned off, there was an abnormal sound coming from the vehicle. The vehicle was not diagnosed nor repaired. The failure recurred 3 additional times. Neil huffman automotive group (1220 versailles rd, frankfort, ky 40601, (502) 695-7500) was contacted and informed of the failure. The dealer recommended that the vehicle be taken in to be diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.
CategoryElectrical System
DateApr 20, 2021
StateNE
Description
The car battery has died for no apparent reason twice within less than 2 years of owning the vehicle. I've had to replace the battery both times as it would not hold a charge.
CategoryVisibility/wiper
DateApr 20, 2021
StateAZ
Description
The first time, I was driving and heard a rock hit the windshield, I watched the crack spread across the windshield just as fast as it happened. After that incident, it seemed each rock that hit my windshield turned into a full-length crack.
CategoryElectrical System
DateApr 19, 2021
StateWA
Description
Bought the outback new in july 2017. In 2018 the car battery died several times. The the original battery was tested and failed the gr8 test and was replaced under warranty. In 2019 the battery once again died and the battery failed gr8 test. It was replaced under warranty. In 2020-4/2021 the battery died several times when the engine was not running (drivers door opened for 10 minutes, radio on for 10 minutes and driven to a restaurant 10 miles and battery dead after 30 minutes). On 4/19/21 battery tested and a draw test performed. The draw test found the vehicle to be in spec and the battery passed the gr8. The car's software was updated to fully charge the battery on short trips.
CategoryElectrical System
DateApr 18, 2021
StateMN
Description
Battery discharges and needs replacement.
CategoryElectrical System
DateApr 18, 2021
StateNY
Description
In january of 2020, car with44659 miles unexpectedly would not start, requiring a aaa jump, and then purchase of new battery. 11 months later, on 2/1/2021 car with 55153 miles would again not stop. Aaa had to jump start. We drove vehicle to a local dealer who claimed that battery was now fully recharged, and there was nothing they could do. We purchased and now carry an emergency battery charger with us out of fear of this occurring again.
CategoryElectrical System
DateApr 18, 2021
StateMO
Description
Vehicle died while in a hospital parking lot and was jump-started. Battery replaced by a local repair shop. Car could only sit 2 - 3 days before needing a jump start. Took car to stl subaru dealer. They upgraded the charging software. The dealership stated that the two-week-old battery was bad. When connected to the car, the overnight voltage drops on the battery would be from 0. 4 to 0. 5 volts. The battery was typically dead within 3-4 days. When disconnected from the car, the overnight voltage loss on the battery was minimal. This indicated the car had unsustainable current draw even when "turned off." returned to the subaru dealer, noting the car displayed excessive current draw when turned off. They reported was that the factory diagnostic machine had indicated no problem with the car or it's electronics but that the battery was bad. Local repair shop disagreed but replaced the battery with another new. The overnight discharge condition continued with a new battery. I placed the car in "parked and locked" condition and measured the current across each fuse in both the engine and passenger compartment. 2 passenger compartment fuses showed significant current draw when the car is parked and locked, serving a power window and the circuit labeled "acc" which includes the car's heating, cooling and defrosting. I removed these fuses and the car can now sit unused for extended periods. Replacing the fuses returns the car to the overnight battery drain condition. I now have a car with a non-functioning passenger window and no heating/cooling or defroster. It is unclear if the car can pass the state safety inspection in this condition. To me, this proves that the problem is not the battery but rather unsustainable current draw from the car's electronics when parked and "turned off." the car is not safe to drive without a defroster.
CategoryElectrical System
DateApr 17, 2021
StateWY
Description
Purchased new vehicle from teton motors in jackson, wy. Battery was replaced once under warranty and dealer thought it was a bad battery as it failed so quickly. Started having issues with car starting due to drained battery about 6 months later and we thought that we had left lights on in the car. We turned off all interior lights to try to ensure this did not happen again. During routine service we were informed that battery was bad as it would not hold charge and needed to be replaced. Also, dealership suggested us install a trickle charger as my wife does not drive the car very far for work. So we paid to replace battery and install trickle charger in early 2021.
CategoryElectrical System
DateApr 17, 2021
StateNH
Description
This vehicle is driven circa 125miles/month. The battery is usually drained before use, and must be charged. It is typically ok until the next use, when recharge must recur. This means that the computer is always resetting itself. The reset causes the vehicle to fail state inspection. This has been a recurrent problem since the vehicle was purchased new in february 2017.
CategoryElectrical System, Exterior Lighting, Lane Departure: Blind Spot Detection
DateApr 17, 2021
StateNV
Description
Complaintpurchased vehicle on 8/15/2017. Started having electrical issues that have persisted consistently. Incidents include radio freezing, radio updates and problems still persist, full radio / screen replaced, lights on the cpnsole pulsing during a highway night drive, notice from starlink that my system was not working and I recently just had my battery replaced for the fourth time in 43 months of owning this auto. Most recently I couldnt start my car and was stuck at the south rim of the grand canyon. Had to get the auto to flagstaff subaru to get the battery replaced. No one mentioned that this issue was recurring and widespread problem. When I got my car back to las vegas, I took the car in to the las vegas subaru dealer on april 8, 2021. The car was picked up by me on tuesday ap 13, 2021. I was told that they did an update and that the problem would be fixed. There is no way to tell if that is even remotely correct as there is a new battery (again the 4th battery) in this vehicle and who knows when and where I will get stuck next. The time periods between incidents are as little as a few months and beyond. I literally just read an article today about there being a class action lawsuit for this very same issue for 2016-2020 subaru outbacks. No one in the service department or at subaru national 800 number mentioned this to me. After this 4th battery incident, I did make a complaint to subaru's national office
CategoryElectrical System
DateApr 17, 2021
StateMA
Description
When my car sits in garage for a week, the battery dies. I have taken it to subaru dealer and they say there is no problem. But I continue to have problems with this car. I have documentation on the 6 times I have had to use road servic finally I bought a trickle charger to remedy this problem. E for a battery jump start and the receipts going to dealer.
CategoryElectrical System
DateApr 17, 2021
StateCA
Description
My 2017 subaru outback has electrical problems causing the battery to drain. Within two months of purchasing my new vehicle in 2017 the battery died while the vehicle was parked for two days. Nothing was left on to drain the battery, something within the pre-designed electrical system failed draining my battery. This continued to happen periodically over the next two years until I decided to purchase an optima red top battery at my own expense since subaru did not provide an answer to this problem. This should not have happened, when buying a new vehicle I do not expect the battery to die right away.
CategoryElectrical System
DateApr 17, 2021
StatePA
Description
Will not start with keyless ignition. First time 2018 when battery appeared dead and coukd not be jump started in our garage and coukd not unlock doors or emergency brake and could not be jumped, car towed and new battery installed. One week later same thing again dead battery in our garage and car tested by subaru for more than a week and no cause determined. Third time april 1, 2021 battery dead after three short stops and driving less than 10 miles and radio could not be shut off at first. Tow truck driver said battery at almost full charge and duggrsted use key fob and press start and it worked.
CategoryElectrical System
DateApr 17, 2021
StateVA
Description
The battery failed less than 3 years old. Completely died on november 6,2019. The vehicle was parked and would not start.
CategoryElectrical System
DateApr 17, 2021
StateUT
Description
On multiple occasions, I've arrived at my car after a reasonably short time away - each time overnight, parked in my garage - to find my battery fully drained. I wondered if I had left my lights on, and if that might have caused the problem. I found that the controls for my headlamps were in the off position. Next, I wondered if I had left a door ajar, or an interior light control switch in the on position. I never found a door ajar. I never found an interior light switch on. I take my car into faraway corners of the wilderness on occasion. I cannot risk battery drain when I return to my car after a day or two of adventure. To be safe after these incidents, I removed the lightbulb from the "way back" of my subaru outback. I did this to avoid accidentally draining the battery if I left that light on (easy to go unnoticed). Further, I keep each of the other interior light swich controls in the off position. I changed this from the "on when a door is open" position that I used to keep the switches in, again to ensure that I don't accidentally drain the battery. During my next maintenance visit with my subaru dealer's maintenance team (an oil change, I believe), I discussed the battery failure with the technician. I asked the person if there was some way set a software control so that no light would remain illuminated with the engine turned off for more than some set period of time (for instance, 10 minutes, or a half hour). The technician said there was no way to set that for the car. I regularly check to ensure that I'm not leaving my front seat, or mid-seat lights on since my battery had drained on those occasions. I've always wondered, however, if the problem was some electrical issue with my car, rather than my own potential mistake. More and more, I think it may have been an electrical battery drain issue.
CategoryElectrical System
DateApr 16, 2021
StateKS
Description
The car has 30k miles and the battery drained out suddenly. The only solution was to purchase another battery from the dealership. I was told that battery had low charge. I think this issue is the same as other has been experiencing.
CategoryElectrical System
DateApr 16, 2021
StateCA
Description
I have a 2017 subaru outback. I have replaced the battery 4 times and less than 5 years.
CategoryElectrical System
DateApr 16, 2021
StateOR
Description
I have faced battery issue with subaru outback numerous of times. The vehicle was purchased on 17feb, 2017 as brand new subaru outback 2017. I faced battery issue first in april 02, 2018. The vehicle didn't start all the time, I also got stuck car won't start, away from my home. I showed to the dealer and battery test failed, they replaced with same oem battery. The battery was still in warranty january, 2020 same issue re-appeared. The dealer tested battery and replaced with same oem battery again. I still believe there is issue with their battery and no surprise if I get stuck again with same problem.
CategoryElectrical System
DateApr 16, 2021
StateNY
Description
Battery died multiple times . Left overnight, dead the next morning. Car could be jumped from another car but not from a lithium ion battery pack. After many aaa calls I took it to the dealer . They couldn't find anything wrong. After several trips to the dealership I just said I'll buy another battery. . I've had 3 batteries in 4 years.
CategoryUnknown Or Other
DateApr 14, 2021
StateIL
Description
2017 outback. Unable to remove the key from the ignition. Once in park turning the steering wheel back and forth doesn't help to release the key. Moved gear shift multiple directions until eventually the key was removed. The key isn't particularly worn.
CategoryUnknown Or Other
DateApr 14, 2021
StateTX
Description
My windshield had to be replaced twice in three months once 2-20-19 and 5-6-2019.
CategoryElectrical System
DateApr 13, 2021
StateMA
Description
My subaru outback is less than 3y 9m after being purchased a brand new and it already got 5 (five !!!) new batteries replaced without being identified with any issues by subaru technicians. The first time the battery died was when the car was only 7 month old on the original warranty. A new oem battery (#2) has been installed at the subaru dealership. 14 months later this subaru battery #2 is dead, replaced by a new aaa battery #3 that within two months was dead, extremely corroded. Once again I was forced to address the same issue, bringing the car to a dealership where a new oem subaru battery #4 was installed and covered by a thick layer of petroleum jelly. The battery #4 has lasted only for 17 months. Thus a new subaru oem battery #5 had to be installed. Every time I'm told the car has been checked, no issues have been found,though I had also reported that I kept adjusting the clock in my car every couple of weeks,it has been falling behind. It's hard to accept that subaru technicians have not been able to diagnose the cause of the parasitic drain problem in my car. What is exactly going on with my subaru outback 2017 electrical system? Too much frustration when I missed my working hours, medical appointments due to dealing with the car thatis not starting, as well as witnessing my car losing its value. All the documents are kept in a file, my notes are recorded.
CategoryAir Bags
DateApr 12, 2021
StateFL
Description
Car was rear ended (driver side rear) at full speed, which then pushed us into a parking lot, specifically the corner with a cement piling with a light pole which collapsed, no airbags deployed.
CategoryElectrical System
DateApr 12, 2021
StateCA
Description
The electrical system keeps draining the battery. I have to keep a battery jumper in my car because the battery is constantly dead. I'm in my 2nd battery and having to jump star5 it at least twice a month and the car only has 30,000 miles.
CategoryVisibility:windshield
DateApr 12, 2021
StateFL
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that two separate cracks had formed on the windshield without incident or impact. On the first occasion, the contact stated that a crack had formed on the middle passenger side of the windshield. The contact had the windshield replaced however, another crack had formed on the lower driver side of the replacement windshield, without incident or impact. The contact stated that the cracks obstructed her view while driving. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 39,000. *dt
CategoryVisibility/wiper
DateApr 11, 2021
StateFL
Description
I bought the car 25 june 2020 and 3 days into it I got a chip going theu an automated car wash I called safelite and the ins company and they replaced the windshield and out of nowhere I get a crack coming up from bottom of windshield on drivers side going up to wiper area the car sat for 2 days in my driveway while I drove my other vehicle prior to this florida heat is brutal I believe this is a faulty windshield you cant see it well unless your in driver seat or cleaning windshield ad I am ocd
CategoryVisibility/wiper
DateApr 10, 2021
StateCA
Description
A minor rock hit on highway causes windshield crack from from bottom near wipers all the way to the middle of screen.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Suspension
DateApr 09, 2021
StateCA
Description
This is a re-submission of complaint no 11398779. Photo files failed to upload. I had just entered the golf course parking lot and had turned right to enter a perpendicular parking slot. My speed was less than 5 mph. My car suddenly accelerated out of control, hit a concrete parking block (6 in high) and then over a 1 foot high wall which was 3 feet from the block. The car ended up on a down slope and the rear wheel fortunately caught on a retaining wall. I was not injured and the airbags did not deploy. There was one witness to this terrifying event which occurred on february 4, 2010 at about 8:10 am. It occurred in a part of the parking lot I have used at least 50 times in the past year. Several members have said they are afraid of parking in these spots and will never use them again. The component that failed is unknown to me, but I feel it is a definite safety risk. I was fully insured and the minor damage to the car was covered by my insurance.
CategoryVisibility/wiper
DateApr 09, 2021
StateCA
Description
A crack formed in the windshield during normal driving, there was no chip or object that hit the windshield that would form a crack. It is a big s-shaped curve from the top of the windshield where it meet the roof down toward the middle of the windshield below the rear view mirror. The windshield was replaced by the dealer within the last 6 weeks from a prior chip and crack.
CategoryElectrical System
DateApr 08, 2021
StateNV
Description
Dead battery requiring tow service to charge battery 4/2018 and 5/2018. Replaced battery under warranty after testing at subaru 5/2018. Dead battery requiring towing company charge times in 5/2020 and replaced battery on 5/14/2020. Dead battery now again in 4/2021 requiring towing company battery charge.
CategoryLane Departure: Blind Spot Detection
DateApr 08, 2021
StateVA
Description
Safety defect operator data: blind spot indicator is only presented on external review mirror. Data should be provided in center instrument cluster rather than having to deflect focus from direction of travel.
CategoryUnknown Or Other
DateApr 08, 2021
StateVA
Description
Vehicle design safety defect: after locking doors while seated in vehicle must select unlock to exit vehicle. In an emergency safety dictates that pulling door open lever would open door in one action.
CategoryVisibility/wiper
DateApr 07, 2021
StatePA
Description
I recently purchased a 2017 subaru outback. It developed random small chips in the windshield in 4 different spots on the windshield I was driving on a small neighborhood street, when I noticed specs on my windshield that would not come off upon further inspection I came to realize they were tiny chips in the glass. I have no explanation as to how those got there I was not impacted by anything flying at my windshield. I had to pay out of pocket to fix one chip that got big enough to possibly crack the other 3 I was told by the safelight employee that I would get lots of them and I didn't need to do anything until they chipped or cracked deeper. He informed me that the subaru glass is very thin and chips and cracks easily he has many subaru's that come in for this problem. The way the chips are starting out very tiny and how they are spaced out leads me to believe this is something subaru should be made aware and recall and replace. My husband just purchased a cross trek and no surprise after inspecting his windshield we found two very tiny small chips in different locations on his windshield. I was told to try and keep my windshield cool and out of the sun to try and prevent anymore chipping or cracking. If I had known the subaru outback had this defect I never would have purchased this car.
CategoryVisibility/wiper
DateApr 06, 2021
StateIL
Description
The window cracked from the inside starting on the bottom of the front window. There are also multiple cracks on other parts of the windows.
CategoryElectrical System
DateApr 04, 2021
StateNY
Description
Have the car 5 years, have had to replace the battery now twice. Once at 2 years and once a year and a half later. I own a 2014 vw beetle and still have not had to replace the battery.
CategoryElectrical System
DateApr 04, 2021
StateNC
Description
I am experiencing repeated battery drain leaving the vehicle unable to start. The dealer says I am leaving something electrical "on" when I park it. It has gotten so bad that I carry a starter jump pack battery to get it going when the battery goes dead. The original equipment battery rating is 200 cold crank amps below the standard of 550 cca seen in most cars. This problem has been going on since I first purchased the vehicle new.
CategoryExterior Lighting
DateApr 03, 2021
StateCA
Description
The headlights (hid with auto-leveling) are pointed dangerously low. They do not illuminate the road ahead far enough. A driver would have very little time to react, given this limited illumination distance. Subaru dealerships are adamant the headlights are adjusted to specifications. There are many complaints about this issue all over the internet from owners, and the dealerships I've mentioned this issue to have explained they are aware of the complaints, but there is nothing they can do. I am very worried for our safety and for the pedestrians/vehicles we would not see in time to stop. We purchased this vehicle new, and this is not a new issue. I have tried to address it for several years. When the vehicle is accelerating from a stoplight, for example, the headlights are basically fine (given the shift of weight to the rear which has the front of the vehicle aimed a bit higher), but as soon as the vehicle levels out, the issue is very evident. The automatic high beam feature simply does not compensate, as the automatic high beams are not intuitive enough to perfectly activate and stay activated every time (it misreads surrounding street lights, for example, as oncoming headlights very easily.
CategoryElectrical System
DateApr 02, 2021
StatePA
Description
This car has had repeated electrical issues. The car is on it's third battery in 4 years. Suubaru paid for the last "aftermarket" battery based on my request and numerous complaints from others. The safety issue came up from the last problem: the key was stuck in the ignition. This too is a common problem. The dealer replaced the sensor in the gear shift mechanism to fix this problem. The safety issue is owners are posting workarounds on line to get around this problem. The workarounds get around the issue. However, by disconnecting wires the key can be removed in any position, including while the car is in gear and moving. That is clearly a potential problem. This repair was made approximately three weeks ago. Two days ago the battery was completely depleted and the tailgate would not function. I brought this to subaru's attention. This time they said I was out of warranty and they would not assist (I was out of warranty on the ignition switch and battery issues). I believe there is a fundamental problem in this generation of subaru's that needs to be investigated. A simple search of the subaru outback forum for key release problems will verify my assertion. Subaru needs to come clean on the electrical engineering deficiencies impacting safety and reliability.
CategoryElectrical System, Unknown Or Other
DateApr 01, 2021
StateVT
Description
Battery keeps draining even after being replaced key sensor also always goes off that key is not in car when driving
CategoryVisibility/wiper
DateMar 31, 2021
StateUT
Description
I purchased the vehicle used from a dealership on 02/09/2021. On 03/31/2021 while driving the car, I noticed a crack in the windshield near the top center of the windshield. Upon further exploration, I noticed the crack extended from the top-center, down about 4 inches and then another 6 inches towards the passenger side of the vehicle. The vehicle has not been involved in any crash or accident in the six weeks I have owned the car. The crack seems to have appeared out of nowhere.
CategoryElectrical System, Unknown Or Other
DateMar 27, 2021
StateKS
Description
I recently started having issues with removing my key from the ignition. I could remove it most of the time after multiple attempts and messing with the shifter and steering wheel etc. But there was at least one time that I had an appointment and could not after 10 minutes, remove the key. I had to leave the key in the ignition with the car in the partially "on" setting. I took this into subaru dealership to get it fixed on 25mar2021. I discovered that this is a known issue, but that subaru decided it wasn't a safety issue. I had to pay about 0 to repair this issue. I beg to differ that this is a safety issue. Leaving the keys in the ignition because I could not remove them is a safety issue because 1) an un-licensed driver or youngster could have gotten in the car and started driving it; or 2) a criminal could have gotten in the car and waited for me to return with malicious intentions and 3) or the car could have simply been stolen. I also contacted my insurance rep and found out that if a car is stolen with the key in the ignition, that this would be a non covered claim. Even if it was physically impossible for me to remove the keys.
CategoryElectrical System
DateMar 22, 2021
StateTX
Description
It looks like the car bleeds the battery. Vehicle purchase: oct 2016 I had my oem battery replaced due it it dying in
CategoryElectrical System
DateMar 22, 2021
StateMO
Description
In home driveway, car won't start, battery dead. Towed to dealer, battery good but needed charge. Dec11, 2020, in driveway, car won't start, and clicking noise in rear power gate, towed to dealer. Battery tested bad, replaced. Also replaced prg module for rear gate. Mar 8, 2021, in driveway at home, won't start. Jumped and drove to dealer...(this new battery) charged and tested, failed, so they replaced the battery, again. "parasitic draw test found 45ma of draw, below maximum allowable draw specification of 70ma. Verified correct and normal operation. Test code:. K1gkf40-2fcl091"
CategoryElectrical System
DateMar 20, 2021
StateMA
Description
When the car is shut off, something is draining the battery so that it very often does not start in the morning.
CategoryElectrical System
DateMar 17, 2021
StateNY
Description
After 2 years of use, the oem battery was not keeping the charge or was draining due to an issue with the electrical system. I had to have the car jumped a couple of times to get it started. Brought the car to subaru dealer and they did not find any issues but replaced the battery with another oem battery, quite unusual until I read an articale about a class action suit against subaru. In 2020, the new oem battery was having issues requiring I jump it several times. I was away from home at the time and brought the car to advanced auto parts. They tested the 2nd oem battery and advised the battery was bad and not holding the charge. At that time I purchased a diehard battery and have had no issues in the last 6 months. As I stated above, I have read that subaru is in a class action suit for the exact issue I had and wanted to have this issue recorded.
CategoryElectrical System
DateMar 16, 2021
StateNY
Description
Battery died twice when car was inactive for one week. Both times had to replace the battery.
CategoryElectrical System
DateMar 16, 2021
StateWI
Description
Battery appears to drain over a relatively short period of time resulting in: p1604 startability malfunction, b2320 back &side radar low voltage, c1413 antilock brakes voltage malfunction, b2500 power lift gate voltage malfunction, b2a07 telematics battery charge history fault, b1011 battery power supply control malfunction, b1013 ignition power supply failure, and b1014 accessory power supply failure. All is taking place while vehicle is parked in heated garage.
CategoryElectrical System
DateMar 16, 2021
StateTX
Description
Vehicle's battery went dead at about 22,283 miles in jan of 2020. Battery would keep dying even after proper jumping. Vehicle was brought in to dealership. Dealership advised of software issue draining the battery. I was advised that they did an update and replaced battery. A year later, vehicle is having battery issues again (battery kept dying- multiple times- even after driving to try to "charge" battery). Vehicle was brought into dealership in feb 2021 at 23,560 miles. Different statements were made by dealership. I was told there was an issue with the vehicle electrical system needing more power than the battery could provide. I was told they had a solution, a bigger battery. When I picked up my car they just swapped out the battery with the same size battery. They didn't tell me (tried to hide it). When I confronted them, they advised that subaru didn't have a fix yet for the draining of the battery. Subaru says I will just have to keep bringing in my vehicle every time there is an issue with the battery until they come out with a fix. Please note: subaru appears to try and hide the electrical issue. None of this information was on my service paper work and they only spoke about the electrical system in feb 2021 after I brought up the issue after reading forums on the internet about people having the same issue.
CategoryElectrical System
DateMar 16, 2021
StateSC
Description
During first 3 years of ownership our new car has failed to start many times and emergency service called to jump start vehicle as battery was discharged after power trunk opened without any activation while parked in our garage. Battery discharged several times without trunk activity, simply parked overnight in our garage with everything electrical checked and turned off. Dealer replaced battery 4/20. Battery discharged again a couple of weeks ago (3/06/2021) while having trunk open to clean inside of car. Very concerned as to being stranded again due to safety..
CategoryElectrical System
DateMar 16, 2021
StateMT
Description
I have replaced the battery twice on my own since I was told they aren't covered under warranty. The batteries discharge on their own when the car is parked. I have to use a battery charger all the time or the battery is dead when I try to start the car. I put the last battery in around aug 2020.
CategoryElectrical System
DateMar 16, 2021
StateFL
Description
Battery died less than 2 years old. Car was parked for about a week and when I tried to start it it would not turn over. Took to dealer and they said the battery was dead.
CategoryElectrical System
DateMar 16, 2021
StateTN
Description
My 2017 subaru outback 2. 5i limited began having dead battery issues at nearly 15,000 miles. The first incident happened while visiting the cherokee national forest. The car would not start after we returned from a short hike. It left us stranded and forced to walk 4. 5 miles to gain cell service to call for help. My car now has 36,000 miles as of 3/16/21 and is on its third battery. This time I bought the best battery I could find and am hoping for the best. Something keeps draining the battery, leaving me in one bind after another. With no help diagnosing the problem at the dealership, what more can I do???
CategoryEngine
DateMar 16, 2021
StateMI
Description
Battery drains for no apparent reason. Leaves people stranded.
CategoryUnknown Or Other
DateMar 16, 2021
StateMA
Description
Battery drain. Battery needed replacement 11/14/2019.
CategoryElectrical System
DateMar 15, 2021
StateVA
Description
Over 4 years of ownership (new when purchased in feb 2017) have experienced 6 occurrences (first in jan 2018) of vehicle failing to start due to dead battery. Original battery replaced under warranty in aug 2019. As of today (03/15/2021) battery is being replaced again by dealer at my cost. No other problems identified by dealer. Vehicle always stationary when problem occurred. Approx 42k miles on odometer.
CategoryElectrical System
DateMar 15, 2021
StateKY
Description
Battery failure several times after playing radio 15 minutes, after tailgate left up for 1/2 hour. Dealer reprogrammed ecu to increase charging, would not start and dealer said all normal on 1/12/19@ 18,301 miles. I replaced it with the larger capacity battery at autozone. Since then no battery problems. However, I am still afraid to play radio or have tailgate up for a long period.
CategoryElectrical System, Unknown Or Other
DateMar 14, 2021
StateFL
Description
We continue to have to change the battery in our subaru outback. This last one only lasted 2-3 months.
CategoryVisibility/wiper
DateMar 14, 2021
StateNJ
Description
Driven the 2017 subaru outback in the morning to work and parked in a covered parking garage. Noticed a big crack on the upper middle of the windshield when getting back to the car in the garage at night time.
CategoryElectrical System
DateMar 13, 2021
StateMT
Description
The battery dies if the vehicle is not driven for a few days. I have replaced the battery twice in the h last year and a half. The subaru dealer has checked it out several times and claims there is nothing wrong
CategoryElectrical System
DateMar 10, 2021
StateOK
Description
Purchased the car new in may 2017. Bob moore subaru. I just replaced the 4th battery on march 8,2021. Four batteries in less than 4 years. Service has checked the system before on 3/8/21. Subaru just says it checks out and thats it. How would the owners of the company like to replace a battery every year. How would anyone look you in the face and say- it checks out fine. Are you kidding me. Car is garage kept, perfect condition and drove everyday. It is dead the next day with no signs of being weak. Fob is in back of my house.
CategoryElectrical System
DateMar 09, 2021
StateNY
Description
Repeated battery failures. Purchased vehicle certified pre-owned in september 2020 with 11,000 miles on it. Battery has been replaced by dealership twice since then, and vehicle still intermittently fails to start under normal driving conditions, requiring jump-start.
CategoryElectrical System
DateMar 07, 2021
StateIN
Description
Battery has died 3 times in 4 years, battery replaced after it died the first time in 2018. New battery, only approx. 2 years old, died twice in 2 weeks. All three times the car would not start after I had the back hatch and/or doors open 20-30 minutes, sometimes while cleaning the interior. The third time the car would not start after having the back hatch open approx. 5 minutes after taking some items out of the back. All three times the car was off and in the garage.
CategoryVisibility/wiper
DateMar 07, 2021
StateMN
Description
Subrau outback windshields are prone to cracks in the center top area. Small rocks will cause damage 100% of the time in this same area. Replaced original windshield and current windshield experienced cracking in the same location.
CategoryElectrical System
DateMar 03, 2021
StateGA
Description
A new battery died after 7 months use. I replaced it. The newer one died in 5 days. I read there is a class action lawsuit about this model draining batteries prematurely. Each time, we went to use the vehicle, stationary, and found the battery completely dead.
CategoryElectrical System
DateMar 03, 2021
StateOR
Description
The key gets stuck randomly in the ignition after driving around and parking the outback. Have to play around with the shifter to hopefully get the key out. At this time, it's random and intermittent. It's a concern that it will be a constant problem and one day the key won't come out at all. It seems to be a known problem as subaru has a tsb 16-112-18r for the problem. The problem started happening after four years of ownership at about 42,000 miles. There has not been any spills or contamination that I know of. It started in february 2021 and has happened about a half dozen times. Https://www. Tsbsearch. Com/subaru/16-112-18r
CategoryUnknown Or Other
DateMar 03, 2021
StateIL
Description
My car windshield all of sudden started cracking 2 weeks ago around february 17th. 2021. My car always parked on my driveway. Called local dealer was told it's going to cost us 00 to get it replaced.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Suspension
DateMar 02, 2021
StateCA
Description
I had just entered the golf course parking lot and had turned right to enter a parking slot. My speed was less than 5 mph. My car suddenly accelerated out of control, hit the concrete parking block and jumped over a 1 foot high wall which was 3 ft. Away from the block. The car ended up on a downslope and the rear wheel fortunately caught on a retaining wall. I was not injured and the airbags did not deploy. There was one witness to this terrifying event which occurred on february 4th at about 8:10 am in a parking spot that I have used at least 50 times in the past year.
CategoryPower Train
DateMar 02, 2021
StateNC
Description
Numerous times over past two months, when at slow speeds, the automatic transmission stalls causing the car to stop. At least once, when entering traffic, a car behind had to do an emergency slowdown to avoid a rear end collision. Two subaru dealers have checked the vehicle being unable to find a problem. Yet, on searching the web, this common conditionis is clearly described in nhtsa files.
CategoryVisibility/wiper
DateMar 02, 2021
StateMS
Description
I was driving down the road city highway 90 in ocean springs, ms (55mph) and my windshield suddenly cracked about six inches from from the driver side near where the frame meets with the car over. I did not get hit by anything. It was lightly raining, I had my windshield wipers on the absolute lowest setting. It was about 47 degrees fahrenheit, and I had my defroster on split with my feet set to 70 degrees fahrenheit.
CategoryElectrical System
DateMar 01, 2021
StateTX
Description
My battery dies often. Battery was replaced about 6 months ago and now it is dead again. I've replaced the battery 3 times in the past two years.
CategoryElectrical System, Unknown Or Other
DateFeb 27, 2021
StateNH
Description
Vehicle charging system seems to be working only part of the time . The battery has been drained more than once after driving the previous day . It's almost like something has been left on ,draining the battery when I know every thing has turned off . Is there something that stays on after you shut the car off long enough to drain the battery ?
CategoryElectrical System
DateFeb 27, 2021
StatePA
Description
Battery dies after the vehicle is idle more than a week. The original battery lasted three years. The problem continues with the replacement, which is less than a year old. I am the original owner and have driven this vehicle less than 20k miles.
CategoryElectrical System, Engine
DateFeb 27, 2021
StateCO
Description
Repeated problem of battery draining, usually when hatchback is opened for approx. 20 minutes, loading or unloading camping gear. This has happened almost half dozen times, and it is both frustrating and potentially dangerous, as I generally camp by myself. Now I have to leave the engine running when I put in or take anything out of the hatchback more than groceries.
CategoryElectrical System
DateFeb 26, 2021
StateAK
Description
Battery dies for no apparent reason. Vehicle is stationary parked in garage or in parking lot. The original battery was replaced and this still happens. This has happened at least 5 times.
CategoryElectrical System
DateFeb 23, 2021
StateVA
Description
Slowing draining battery, increasingly harder to start over a few day, and eventual dead battery requiring jump start. Beeping sound (as if lift gate was open) occurred on last start before battery died.
CategoryElectrical System
DateFeb 21, 2021
StateCA
Description
Defective electrical system causes battery to drain prematurely and requires jump starts if vehicle is not frequently operated.
CategoryVisibility/wiper
DateFeb 20, 2021
StateWA
Description
For no apparent reason my outback's windshield cracked. The crack starts near the bottom of the passenger side and extends upward about 14 inches and sideways about 10 inches. It occured while the car was parked at a ski area. It was snowing and about 28 degrees.
CategoryElectrical System
DateFeb 19, 2021
StateNY
Description
I purchased brand new 2017 subaru outback 3. 6r limited on december 27 2016, first battery was replaced in december 2019, second battery died in february 14 2021. Car has 30000 original miles
CategoryUnknown Or Other, Visibility/wiper
DateFeb 19, 2021
StateTX
Description
On the morning of february 23, 2018 and went out to my vehicle that was parked (stationary) in my enclosed covered garage to find a giant crack through my windshield with no discernable cause.
CategoryVisibility/wiper
DateFeb 19, 2021
StateIN
Description
After returning home from running errands noticed windshield was cracked there was no sign of anything hitting the windshield didn't hear anything hit during the trip
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Structure:body
DateFeb 18, 2021
StateMA
Description
I had backed my car up to the front of the garage. I came to a complete stop. As I tried to put my car in park, my vehicle catapulted into the garage which was directly behind it. I believe my car experienced "sudden uninterrupted acceleration". My cinder block garage partially collapsed and need to be completely razed.
CategoryElectrical System, Visibility/wiper
DateFeb 17, 2021
StateVA
Description
1) windshield cracked overnight while parked in an enclosed garage. This occurred within the first few months of ownership. 2) the advanced collision detection/ lane tracking system called eyesight failed within the first few months of ownership. 3) battery has repeatedly failed and required roadside assistance. Car was parked in ab enclosed garage most of the times when this failure occurred. 3) currently, a flat tire indicator is on even though all tires are properly inflated. Note: except for the windshield case, the dealer has been unable to diagnose or duplicate the problem and the only remedy provided was a battery replacement.
CategoryElectrical System
DateFeb 15, 2021
StateKY
Description
Battery drain, on 2nd battery and it keeps draining.
CategoryElectrical System
DateFeb 14, 2021
StatePA
Description
Battery keeps dying with no apparent reason. Has been replaced 5 times with only 52,000 miles. Now battery is dead again after only 68 days after last replacement.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateFeb 11, 2021
StateCA
Description
On curvy mountainous roads at or below posted speeds, the eyesight system brakes engage dangerously (e. G., traffic) and unexpectedly. The eyesight system is incorrectly sensing hillsides as hazards. The eyesight alarm is similarly triggered on street intersections.
CategoryStructure:body
DateFeb 09, 2021
StateVA
Description
The windshield is cracking and it seems to be without any reason. There is a very tiny dink that can be seen, but the crack is significant compared to the slight dink. There was no incident that occurred prior to my noticing the crack.
CategoryUnknown Or Other
DateFeb 08, 2021
StateOR
Description
Vehicle will not start. Battery goes dead. This has happened more than 20 times since purchasing the car.
CategoryElectrical System
DateFeb 04, 2021
StateCO
Description
Battery drain issues leaving my car stranded. Multiple occurrences, too many to count. First occurrence in feb of 2018 left me stranded overnight and close to 24 hours in a remote location in northern nevada. A number of occurrences later, subaru replaced the oem battery (in feb 2019). I've had multiple issues over this past year 2020 in remote locations in wyoming and colorado that have left me stranded.
CategoryElectrical System
DateFeb 04, 2021
StateOR
Description
The battery keeps dying overnight. I had to change my stock battery pre-maturely and it just dies overnight. This is giving me stress and costing me a lot of money and time. Looks like there is a parasitic drain that making the battery go dead even after all lights are turned off
CategoryElectrical System
DateFeb 04, 2021
StateFL
Description
This is the second battery failure on this car with less than 28000 miles. First one was replaced under warranty, less than 1 year ago.
CategoryUnknown Or Other
DateFeb 04, 2021
StateUT
Description
Windshield keeps breaking cracks come up from the bottom not from rock chip. This will be the second time we have had to replace it in the two years we have owned it.
CategorySteering
DateFeb 02, 2021
StateCA
Description
Key get stuck in the ignition lately when I turn off the engine and it takes awhile before it's released from the ignition. I have 52k plus miles now on my 2017 subaru outback.
CategoryVisibility/wiper
DateFeb 01, 2021
StateKY
Description
Large crack appeared today for no reason. No damage to cause it.
CategoryVisibility:windshield
DateFeb 01, 2021
StateCA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that while the vehicle was parked, the front windshield cracked without impact. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 77,000.
CategoryUnknown Or Other
DateJan 31, 2021
StateIN
Description
Sudden battery power loss multiple times
CategoryStructure:body
DateJan 27, 2021
StateOH
Description
The driver side door is rusting from inside. Issue was informed to subaru in 2018 and in jan 2021 the issue has gotten worse.
CategoryElectrical System
DateJan 25, 2021
StateCA
Description
Battery draining rapidly and unexpectedly.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Visibility/wiper
DateJan 24, 2021
StateMI
Description
Windshield was cracked from stone chip. Had to be replaced and eyesight system recalibrated. Second windshield was installed. Has 2 stone chips. I have never had to have a windshield replaced prior to owning this car.
CategoryUnknown Or Other
DateJan 24, 2021
StateCA
Description
Battery won't start from parking lot, for a couple of times now even when it was on it's first year. We have to jump start and also replaced it couple of times now but the problem persists.
CategoryElectrical System
DateJan 21, 2021
StateNY
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the vehicle failed to start on multiple occasions. The contact mentioned that when the vehicle was off for a couple of days, it would failed to start. The contact stated that she had replaced the battery however, the failure continues to occur. The contact mentioned the vehicle had to be driven every day in order for it to start. The contact stated that her certified independent mechanic came over to her residence on multiple occasions to jump start the vehicle and it was able to start. The manufacturer has been made aware of the failure. The failure mileage started at approximately 4,000.
CategorySeat Belts
DateJan 21, 2021
StateCA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated the front driver side seat belt does not fully retract all way back after use, which caused the seat belt to get stuck into the door causing door jams and dents into the door frame of the vehicle. The contact taken the vehicle to a local dealer capitol subaru (920 capitol expressway auto mall, san jose, ca 95136) who could not diagnose or repaired the failure. The manufacturer was notified of the failure. The failure mileage was 43,300.
CategoryBack Over Prevention: Rearview System Braking, Electrical System
DateJan 20, 2021
StateSC
Description
The rear hatch after use it appears to be closed. It does not indicate it is not latched or closed and drains the battery and the car does not start. The back up indicator did not alert me that there was a car coming across behind me.
CategoryElectrical System
DateJan 20, 2021
StateWA
Description
If the vehicle sits unused for 2-3 days, the battery is completely drained and the car will not start. I've had the issue happen even after 24 hours before. The battery either has to be disconnected if I am not going to be driving for a few days, or jumped. I only noticed this issue because, due to covid 19, eight months ago I stopped driving my car every day. I purchased a brand new battery to replace the old one and the issue still occurs.
CategoryElectrical System
DateJan 18, 2021
StateCA
Description
2 weeks after purchasing the vehicle, the battery was described as, "completely dead." 1 year later, again, the car would not start and aaa reported the battery as, "completely dead," and could not find anything on in the car. A new battery was placed in the car and 24 hours later, aaa reported the battery as, "completely dead," as the car would not start. I have gone through 3 brand new batteries in 2 years, yet the car continues to drain the battery for no apparent reason. Upon research I found there is a class action lawsuit against subaru for outback vehicles from 2016-2020 due to this exact problem, yet subaru, "refuses to fix the problem."
CategoryElectrical System
DateJan 18, 2021
StateCO
Description
The car battery has been completely dead twice when parked in airport lot for several days. Once the battery was completely dead in the home garage when it hadn't been driven for several days. Each time the battery had to be jumped. The battery was replaced at our expense the first time because we assumed we left an interior light on. We are sad to discover there is an electrical problem that subaru will not fix.
CategoryElectrical System
DateJan 18, 2021
StateCA
Description
Battery keeps draining inexplicably. This has been going on for last 3 years (sine jan 2018 till jan 2021) and we have had to do jumpstart every time. We took it to dealer couple of times however this has not been adequately resolved. In june 2020, we paid for battery replacement however this has not solved the problem and have been stranded in remote places. 1. We close the vehicle, lift gate, switch off all internal lights, shut all doors after parking the car 2. We drive the vehicle at least once every 3/4 days. On jan 18, 2021 we again sent it to dealer and now they are replacing a new battery, however they don't have an explanation on why the battery is draining
CategoryVisibility/wiper
DateJan 11, 2021
StateMD
Description
While driving down the highway going 55mph, my windshield cracked approximately 11 inches. No rock seen to impact the window.
CategoryElectrical System
DateJan 09, 2021
StateIL
Description
I? Ve had several experiences of the battery draining on my 2017 outback. Most of the time it was after not using the car for a couple days. Recently, my outback was completely dead after being garaged for three days at a hospital while I gave birth to my baby. The car is always garaged. I? Ve replaced the battery once already since purchasing the car and am once again experiencing another dead battery which will need to be replaced. It? S pretty unacceptable for a car 3 year old car to have burned through 2 batteries and needing a third. Vin [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryVisibility/wiper
DateJan 08, 2021
StateVA
Description
I got in my parked car and noticed a "t" shaped crack right in the center.
CategoryVisibility/wiper
DateJan 07, 2021
StateLA
Description
Windshield cracked from the drivers side lower left up to the right. No known impact. Doesn't look like there was an impact from the outside.
CategoryStructure:body, Visibility/wiper
DateJan 05, 2021
StateTX
Description
Windshield is cracking without any cause. It cracked near the passenger side wiper while it was sitting in a parking garage under normal conditions. I had the windshield replaced today, weather was perfect (sunny, 65 degrees f), and it cracked again, while parked, only hours after the replacement in almost the same spot..
CategoryVisibility/wiper
DateJan 04, 2021
StateCA
Description
There was a hot day and my car was exposed to the sun on the parking spot. When I left my car there was no any crack. When I came back I found the crack on the windshield
CategoryVisibility/wiper
DateJan 04, 2021
StateWI
Description
Was driving and heard a loud noise and then noticed a chip in my windshield on the passenger side
CategoryUnknown Or Other
DateJan 02, 2021
StateOH
Description
The windshield on subaru outback 2017 was cracked all of a sudden.
CategoryUnknown Or Other
DateJan 02, 2021
StateTX
Description
Cracked windshield while driving on interstate. I did not see or hear the windshield being hit by rock, etc. Upon inspection it appears to have been hit by a small rock.
CategoryUnknown Or Other
DateJan 02, 2021
StateOH
Description
The windshield on the subaru outback 2017 was cracked 2 times and both the time I had to pay from my pocket to get it replaced.
CategoryUnknown Or Other
DateJan 02, 2021
StateMN
Description
This occurs while the vehicle is stationary. When the at select lever (shift lever) is put into park the key only rotates into acc and not into lock. The key cannot be removed like this. The vehicle has 75,000 miles on it.
CategoryUnknown Or Other
DateJan 02, 2021
StateAZ
Description
I had to replace original battery on my 2017 outback at 12,079 miles jan 2019 and then again on 12/2020 at 24,431 miles. I was told batteries only last 2 to 4 years in arizona. I recently read of the battery lawsuit regarding electrical charge issues with 2017 outback's.
CategoryVisibility/wiper
DateJan 02, 2021
StateFL
Description
Windshield has a crack in it on lower part pf drivers side out of nowhere
CategoryElectrical System
DateJan 01, 2021
StateMA
Description
Battery has been replaced 4 times. Dealership replaces battery, and it's dead within 3-4 months. Or they recharge, and again, dead in a few months.
CategoryPower Train, Steering, Wheels
DateDec 31, 2020
StateIL
Description
While traveling through michigan's upper peninsula and northern wisconsin during snow fall with a fully packed car on the highway I experienced the rear end "ghost walking" or "steering" or "pulling" to the left and to the right. I had to drive 40mph while two-wheeled drive camrys, civics, vans, etc. Passed us by. Growing up in northern michigan, I'm no stranger to winter conditions and all wheel drive vehicles. I don't think all-wheeled drive vehicles make me invincible, but they do make driving in wintery conditions better. After our trip, I took the car into the subaru dealer and they said at 37k miles, the suspension looked great, alignment looked great, and that they would recommend new tires (tires are at 4/32 and have even wear and tear). I asked to speak directly to the tech working on my car and he said that there was nothing wrong with the vehicle and that although they were recommending new tires, the current tire condition would not cause what I was describing. My wife and I then researched and came across several online forums with other driver's experiencing the similar issues, but with prior year models. I called subaru's main customer service line to see if they could help and they said that they would make note of my complaint, but that if the subaru dealer tech said the vehicle was fine other than suggesting new tires, I should get new tires and the vehicle would be fine. Subaru also said there were no "campaigns" open with respect to this problem and that they were sorry I "felt like I had this experience" and there was nothing they could do. Here's a link to a forum, where the people seem to know what is going on: https://www. Subaruoutback. Org/threads/2005-2009-ghostwalking-abnormal-winter-handling-fixes. 30747/page-2. We plan to buy new tires, but are willing to offer our car up for test driving to see what is going on.
CategoryElectrical System, Engine
DateDec 29, 2020
StateMN
Description
Tl* the contract called on behalf of his father who owns a 2017 subaru outback. The contact stated that the battery was replaced on several occasions. The contact stated that the vehicle was taken to miller hill subaru (4710 miller trunk hwy, duluth, mn 55811) where the failure was diagnosed as a faulty battery, remote starter, sensor and rear liftgate. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was unknown.
CategoryElectrical System
DateDec 27, 2020
StateSC
Description
Original battery failed about 30 months after car purchased (new car). There was no warning-just dead after parked in garage overnight. Purchased new duracell battery from sams club on 1-24-20. Replacement battery was dead after parked overnight in garage on 12-24-20. Battery failed in 11 months. No previous warning, weather was normal both instancies.
CategoryElectrical System
DateDec 26, 2020
StateTN
Description
I'm on my 4th battery in 3 years. Battery has gone dead multiple times, leaving me stranded in difficult and potentially dangerous situations. Cannot open lift gate to access the cargo area where I keep my road safety reflectors, flashlight, tire pump, etc. Stranded in dark parking lot 1 time. As a result of the reliability concerns I have had to buy a portable charging unit to have in the car at all times. I have also had to purchase a new battery for a car that only has 27k miles on it. There are instances of many similar problems resulting in a class action lawsuit against subaru. This not only impacts the reliability and safety, it also impacts the resale value.
CategoryElectrical System
DateDec 23, 2020
StateFL
Description
Multiple times the tailgate has spontaneously opened when we were not in the vehicle. Aside from issues like running the battery down, inclement weather damaging the interior and the theft of contents of the car are issues. Thus far, the car has not been in motion when it happened, but there was a least one incident reported where a vehicle was in motion when this happened (see attached complaints of other owners.)this is not a case of accidentally activating the key fob - it has happened when the car was turned off and someone was sitting in the passenger seat. The only key was in a purse in the back seat. The passenger witnessed the car tailgate just spontaneously opening. It has happened when we returned to the car after being at an appointment, while staying at a motel, and when the car was packed for a trip the night before. We are very concerned this could happen when the car is in motion, creating a deadly hazard for other vehicles. We have found this problem reported by numerous owners of this model. The local dealer initially dismissed the problem as a case of accidentally pressing the key. We disputed this and they kept the car for two days to see if it would happen and it did not. Sometimes it is two months between incidents. This is a serious problem and safety hazard that subaru needs to acknowledge and correct, perhaps necessitating a recall. There does not seem to be any conversation among service departments that have received similar complaints. It's just a single isolated case as far as our local dealer is concerned. I am submitting a document that shows multiple complaints (and not all) that other subaru owners have been reporting for years.
CategoryVisibility/wiper
DateDec 22, 2020
StatePA
Description
Windshield cracked for no underlying reason. No objects hit it; nor extreme temps.
CategoryElectrical System
DateDec 21, 2020
StateMD
Description
Battery intermittantly discharges nessitating recharging. I replaced it with a new one thinking perhaps the oem (2yrs old) was faulty. Then I read that this is a known problem with this year/model subaru.
CategoryVisibility/wiper
DateDec 21, 2020
StateNE
Description
Windshield cracked while driving on interstate with no vehicle near me at the time, talked to dealer I bought it from new, they said no recalls for bad windshield so I was on my own to replace.
CategoryVisibility/wiper
DateDec 15, 2020
StateFL
Description
Had to replace windshield in my wife's 2017 outback 2 times. Both times the same situation: small pebble chips window and a long and eventually growing crack extends across window.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateDec 10, 2020
StateGA
Description
Vehicle was in motion on a highway when the driver heard the windshield crack. Driver never saw any item strike the windshield. Because eyesight sensors have to be recalibrated after a windshield replacement, this incident cost almost 00 to repair.
CategoryVisibility/wiper
DateDec 10, 2020
StateTX
Description
The windshield cracked unexpectedly yesterday afternoon. Vehicle was in motion.
CategoryElectrical System
DateDec 08, 2020
StateOR
Description
We bought this vehicle new. Our battery has been drained prematurely numerous times and we had to replace the factory battery quickly after purchasing it. We have been stranded numerous times with the car being unable to start at all. Majority of times this occurred, we had left on the accessories less than 5min. While waiting in our car before the entire battery was drained. On one occasion, the battery drained with no explanation. We contacted our local dealership for service and they said there is nothing that can be done about this. This issues is unlike any other car we have ever had. It is common to leave accessories on for a small amount of time without draining the whole battery. Especially in a new car. After becoming frustrated with the dealership's response, we looked online and saw this is a known issue for subaru outbacks from our year. Apparently the electrical system is flawed. We plan to trade in this vehicle as it is not reliable and we have been stranded so many times it is not a safe car to own. The car should be recalled or at least have a fix available.
CategoryElectrical System
DateDec 07, 2020
StateWA
Description
On december 7, 2020, at approximately 1200 hours, I returned to my 2017 subaru outback after a brief shopping trip. The battery was unable to start the vehicle. I had to use a portable battery starter to start the vehicle. The drive from my residence to the store was approximately 20 minutes long. The first thing I noticed upon starting up my vehicle was it drew hard from the battery, almost not starting. I am not new to this issue, as it has occurred several times over the past 4. 5 years of owning this vehicle. The battery that came with my vehicle, purchased in july of 2016, was replaced under warranty at 808 miles. The battery was replaced again approximately 2 years later, suffering from the same issues. The battery would work okay at best, then start to draw hard on the battery, then die completely. When tested, all of the batteries were supposedly suffering from a bad cell. 3 batteries were replaced under warranty. The current battery was purchased just outside of warranty in 2019, as the last warranty battery was in 2017. This battery is supposedly a newer, updated model with more cca. I do not leave lights on in the car, or any electronics plugged in due to this consistent issue. This recurring issue has lead to a lack of trust in the vehicle starting, having stranded my family several times. To combat this issue, I keep a portable battery charger and jumper cables in the vehicle.
CategoryVisibility/wiper
DateDec 07, 2020
StateWA
Description
Windshield has cracked three times in four years, requiring replacement each time. The first two times started with a small rock chip on the drivers side that spread across the windshield within a few days. The latest one cracked from drivers side roof downward with not apparent damage while the vehicle was sitting idle in the garage. In 35 years of driving, I have only replaced a few windshields due to cracks caused by large stones hitting the windshield on the highway. I view the cracking windshield on the subaru as very unusual.
CategoryVisibility/wiper
DateDec 07, 2020
StateWI
Description
Front windshield cracked without impact from road debris. Car was traveling at 55 mph on a rural road. Windshield was replaced on 9/16/20 by safelite auto. American family insurance provided partial coverage.
CategoryVisibility:windshield
DateDec 07, 2020
StateWI
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that while driving 45 mph, without warning or impact, the windshield cracked on the driver's side of the windshield. The vehicle was taken to independent mechanic where the windshield was inspected and replaced. Neither the manufacturer nor an authorized dealer were contacted. The failure mileage was approximately 40,000.
CategoryElectrical System
DateDec 06, 2020
StateMT
Description
2017 subaru outback, constantly dead battery. I've had the car due on me multiple times. It cannot hold a charge. Dec 5th it happened again and had to call tow company to jump it so I could take to the dealership. This is a recurring problem. This car has just 16,000 miles.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateDec 06, 2020
StateKS
Description
My vehicle developed a crack that has transversed the entirety of the windshield, necessitating its replacement. The crack began on the lower left (driver's) side and moved across to the right (passenger's) side before curving back and upward toward the location of the rearview mirror. This has obscured the eye sight cameras and impaired the safety mechanisms in the vehicle. The vehicle was parked when the crack began with no precipitating damage observed to the windshield. The crack continued to grow over the course of several days. ~`````````````
CategoryVisibility/wiper
DateDec 03, 2020
StateTX
Description
I was driving down the highway that wasn't very busy (around 12:30 pm) and all of a sudden I hear a slight crack noise. I look around and I see a crack appeared on the passenger side of my windshield. While driving, it was growing longer. I don't understand how or where it came from but I am scared that it is going to get larger as the day and week continues. No debris nor large dump truck was near me. This crack happened too easily and has me questionable about my windsheild. I don't understand how something so little is turning into something so large and can potentially become dangerous.
CategoryVisibility:windshield
DateDec 03, 2020
StateOH
Description
Tl* the contact owns a 2017 subaru outback. The contact stated while driving 55-60 mph, the driver heard an abnormal noise and noticed the front passenger's side windshield had cracked without impact. The vehicle was taken to byers dublin subaru (2455 billingsley rd, columbus, oh 43235, (614) 792-2455) and inspected. The contact was informed that a rock had struck the windshield causing the crack. The vehicle was taken to an independent mechanic where the windshield was replaced. The manufacturer was contacted and referred the contact to the nhtsa. The failure mileage was 68,000.
CategoryUnknown Or Other
DateDec 02, 2020
StatePA
Description
My car's windshield has got hairline crack of about one and half feet. It happened when I parked the vehicle in the parking lot. There was no stone hit. It happened naturally.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Visibility/wiper
DateNov 28, 2020
StateCA
Description
Passenger side on windshield got cracks about 2 feets when we are driving on i5 near sacramento city 6/26/2020 driving toward la
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateNov 28, 2020
StateFL
Description
I had a crack repaired, it isn't good though.
CategoryVisibility/wiper
DateNov 28, 2020
StateNY
Description
While driving on the highway a pebble hit the windshield months before september. There was a chip but no cracks, come september the windshield cracked from the spot where the pebble hit. Pictures are shown below. The vehicle at the time was only 4-5 months old and in september 8 months old when the cracking started. I had the windshield changed through my insurance and satellite. The windshield has had pebbles hit it while I have been driving and there have been no cracks or chips.
CategoryVisibility/wiper
DateNov 28, 2020
StateAL
Description
The rear view mirror fell off because the glass separated where the mirror attaches to the windshield.
CategoryVisibility/wiper
DateNov 28, 2020
StateUT
Description
As I was driving on a 2 lane road a tiny peddle off a vehicle in front of me hit the windshield creating a very subtle crack. The next morning there was a huge crack along the entire windshield affecting driver visibility. I currently don't have pictures because it has already been replaced by the subaru dealer. The total cost was over

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,000 to replace. I was not aware of this vehicle complaint website at the time.
CategoryVisibility/wiper
DateNov 28, 2020
StateOH
Description
The windshield spontaneously cracked with no chips visible.
CategoryUnknown Or Other
DateNov 27, 2020
StateCA
Description
While parked the front windshield cracked about 4 inches above the bottom of the window from from the center of the steeringwheel, two feet towards the passenger seat.
CategoryUnknown Or Other
DateNov 27, 2020
StateOR
Description
Windshield cracked from unknown origin in first year of ownership. I had a 0 comprehensive deductible and had to pay that in full to get a new windshield.
CategoryVisibility/wiper
DateNov 27, 2020
StateNY
Description
In late 2019 I started having issues with my windshield. I wash my car 2x a week and park inside a garage every night. I started seeing light cracks forming on the windshield out of the blue. Fast forword to 2020 I now have multiple feint cracks and I am afraid to drive with the fear it will crack more.
CategoryVisibility/wiper
DateNov 27, 2020
StateWA
Description
Windshield cracked. It's unknown whether it was due to road traffic as we didn't notice it rigtht away. The original crack started below the dashboard eyesite.
CategoryVisibility/wiper
DateNov 27, 2020
StateNC
Description
Windshield cracks and pits very easy and looks like it will crack without much force
CategoryVisibility:windshield
DateNov 27, 2020
StateTX
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that while driving on the highway, he heard a small popping sound. The contact stated that there was an horizontal crack on the driver's side windshield. The contact stated that over several hours, the crack expanded across the windshield toward the passenger's side. The vehicle was taken to safelight auto-glass repair and the windshield was repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 66,500.
CategoryElectrical System
DateNov 26, 2020
StateOH
Description
Car battery will not hold a charge. I had to replace the original battery twice now. Original battery died march, 2019 ' I had my mechanic replace that with a new battery (battery replacement 1). Battery replacement 1 died february, 2020; battery replacement 2 (another new battery) was installed. Battery replacement 2 died november, 2020; battery replacement 3 (another new battery) was installed by subaru.
CategoryElectrical System
DateNov 24, 2020
StateVA
Description
I purchased my used subaru outback from carmax. It has been working fine for a period of time. However, now I find my car constantly dead and have had to purchase a charger and leave on my car every other day or I find my vehicle is completely dead and the battery is drained. It happens if I do not drive me vehicle for 48 hours. I also have an interlock device on my vehicle (put on after the battery issue began) and had my battery checked at an auto parts store who said it was fine. When I purchased my car from carmax the vehicle was dead in the lot so I was not able to test drive it. Carmax replaced the battery to ensure it wasn't a battery issue. This was likely a temporary fix which is why the issue didn't occur immediately. I took the car into carmax and they checked the battery and found it to be working fine. I replaced the battery clip on the negative terminal, which they said was a little bit loose and I paid for the repair. The issue is still persisting. Since I have found there is a class action lawsuit against subaru for this issue. Carmax says I need to get subaru to fix it, if there is an issue. When it dies I usually have to go to the interlock mechanic and he has to reset it. This is causing significant issues with me getting to work and planning an upcoming move I am making in the next month. The interlock device can read whenever I turn the car on and how many times it has died and I can get this documentation if needed later as well.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Visibility/wiper
DateNov 22, 2020
StateKS
Description
Windshield cracked
CategoryVehicle Speed Control
DateNov 16, 2020
StateCA
Description
I was in motion and approaching a red light, and as I began to lightly apply my brakes to slow down, my vehicle tried to accelerate (there was also a corresponding rev in the engine). Fortunately, I was able to press on the brake pedal extra hard to bring it to a complete stop.
CategoryStructure:body
DateNov 14, 2020
StateCO
Description
We were traveling south on interstate 15 and about 45 minutes into my trip to take my cousins back to the airport in salt lake city from idaho falls the hood of the car just flew up and smashed into the windshield. The care was un-drivable and had to be towed. Ultimately the insurance company totaled the vehicle. The weekend after I was back in colorado my brother and I saw another subaru but different model that it looked like the same thing happened. Have pictures of that as well.
CategoryElectrical System
DateNov 12, 2020
StateMT
Description
Our 2017 outback has problems with the battery discharging. The car wouldn't start in february 2020. Since we had a long trip planned, we replaced the battery. That seemed to work for a while, but the car seemed to struggle with starting some mornings. I noted that the battery was only at 11. 5 volts after sitting overnight. We took it to the dealer and they performed 0 "parasitic battery drain test", but it didn't show any problems. I investigated the problem on the internet and discovered that there is a recall to reprogram the car to solve the problem. The dealer wasn't aware of it and thanked us for bringing it to his attention (and to be "generous" he wasn't going to charge us for the recall!). We thought that the problem might be solved. If we don't drive the vehicle for 3 or 4 days, the battery is dead, under 11 volts. So, it is a ritual for us to have to charge the battery if it hasn't been driven in a couple of days. We also carry a spare 12v battery in the vehicle along with jumper cables. Even after the vehicle has been parked for several hours, there is randomly a "fan noise" near the rear axle. I believe that this is the "parasitic drain" in action. There are lawsuits filed over similar complaints. I do have a cell phone video that has the sound documented, but it looks like I can't upload it. It continues to be a problem.
CategoryElectrical System
DateNov 11, 2020
StateMO
Description
Battery died at 22928 miles and less than 2 years. Dealer replaced, but 18 months later, and several jump starts, we took it back to the dealer. Now, out of warranty, we spent 3 to replace a defective circuit board that was draining the battery.
CategoryElectrical System
DateNov 07, 2020
StateMN
Description
Battery has died at least 5 times. Enough to where I bought my own jump start battery. The first time I had to jump it was just over a year old, so I brought it into subaru and they replaced the battery free of charge. From that point on when the battery died I had it jumped by a tow. Nearing the end of my lease the vehicles battery was date december of 2018. I attempted to have it jumped this morning, 11/7/2020, and I was told it was completely dead this time. While I was attempting to have roadside assistance jump the vehicle, I heard the tail gate trying to engage and then it failed to start. It seems like the tailgate was draining the battery trying to open or close, but it wasn't used when I got home.
CategoryElectrical System
DateNov 06, 2020
StateWA
Description
Ascent dead battery issue. Parasitic power draw that drains battery significantly when parked or short use. Subaru tested but would not acknowledge the fault. I know need to use a trickle charger all the time when parked. 2 batteries impacted in the 8 month covid19 timeframe and in under 36k mile use. Neither replaced by subaru.
CategoryUnknown Or Other
DateNov 05, 2020
StateNJ
Description
The car battery was found to be dead after sitting for at least 2 days, on 3 different occasions before being replaced on 1/8/2020. After being replaced the same problem kept happening. The new battery was taken back to the place of purchase where it was tested and found to be in good working order. Since being replaced the same condition keeps happening, at least 4 more time , most recent as 11/3/2020. Each time the vehicle sat in our driveway for 2 to 3 days not being used
CategoryElectrical System, Unknown Or Other
DateNov 03, 2020
StateNE
Description
Battery issues are non stop! Battery dies all the time. We had a new 2016 outback previously, that had to be towed because it would just die. We traded it in for a new 2017 outback and it's even worse. Battery has been replaced (not sure how many times), and issue is still the same. Leaves us stuck/stranded in random places, and back hatch will sometimes beep non stop even though it's completely closed. We have to keep an emergency jump kit with us constantly. The back hatch won't open when battery is dead/low, which is crazy that there isn't some type of override to this. I have seen countless battery issues for this vehicle and I'm beyond shocked that this hasn't been fixed/addressed by subaru. We are fed up with the battery drain, and do everything we can so we can (hopefully) proactively start our vehicle (have all interior lights off, radio off, air off - all systems possible turned off). Even that doesn't always work. We spend extra money on gas just to recharge the car by driving it more miles than we want to. I'm gonna be done with subaru after this.
CategoryElectrical System
DateNov 03, 2020
StateWA
Description
Keys frequently get stuck in the ignition due to an electrical malfunction that causes the steering column to be unable to detect when the car is put into park. The entire gearshifterhad to be replaced to resolve the issue. This is a frequent complaint for this make and model and it seems numerous complaints have been filed.
CategoryElectrical System
DateNov 01, 2020
StateTN
Description
Premature battery failure. Replaced twice in last 14 months. Does not hold charge properly. Seems to be either underpowered or has unidentified drain on battery.
CategoryElectrical System
DateOct 29, 2020
StateNC
Description
Rear door (trunk) does not stop closing or does not opening nor by button on the front panel, nor by remote. Battery is getting discharged after I stop and close it. I have to keep the jump starter battery in the car and use it every week, sometimes - every day. Battery itself was tested good several times (I've started with it). All surfaces around end switches are clean, there a re no alarm indication about open door. At dealership they charged me but did not find/help at all.
CategoryVisibility:windshield
DateOct 29, 2020
StateNC
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the vehicle was stationary on the outside of the garage, when he noticed that the windshield was cracked. The contact called a windshield repair shop and had the windshield replaced remotely at his residence. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 45,800.
CategoryElectrical System
DateOct 27, 2020
StateMI
Description
2017 subaru outback. Now on battery #6, third one replaced since february 2020. Battery each time was completely dead, requiring roadside service. Dealer replaces, says they do a system analysis. Roadside towing company each time tells me they see lots of issues with 2016 - 2020 outbacks. Contact with subaru I am told there are no recalls. I was even told I needed to drive the car every few days. That is ridiculous. I have never had any issues like this with other cars in my 56 years of driving. Car was stationary, fortunately at our house so I was not stranded with a dead battery. Doing an internet search for complaints about this I noted there were many complaints expressed. Battery that came with the car dec 14, 2017 - new battery ... Date not recorded... New battery feb 3, 2020 - battery replaced april 6,2020 - battery replaced oct 26, 2020 - battery replaced file attached with service report for batteries replaced in 2020 from subaru dealer
CategoryElectrical System
DateOct 23, 2020
StateMD
Description
Within the past 3 weeks, we have encountered an intermittent and recurring problem of being unable to remove the keys from the ignition when the car is turned off after driving, and in "park". Car is stationary when this occurs.
CategoryVisibility/wiper
DateOct 22, 2020
StateVA
Description
I bought this vehicle new. I am on the 4th windshield now. Cracks show up below the wiper and spread straight up and down then across the windshield. Any litle ding causes a complete loss of the windshield. I have never owned a car that had this problem...
CategoryVehicle Speed Control
DateOct 21, 2020
StateNY
Description
If it's raining outside sometimes the cruis control will cut out
CategoryEngine, Service Brakes
DateOct 17, 2020
StateCA
Description
Pulling into our garage (as we have done probably thousands of times since owning the car), our 2017 outback accelerated out of control into the back wall of our garage. Car had been stopped at the parking position in the garage and was being shifted into park when the acceleration occurred. Gas pedal was not touched (car always coasts into garage under it's own power, and foot is only on the brake always). Extensive damage to car and garage. Both subaru and our insurance company have been alerted.
CategoryVisibility/wiper
DateOct 16, 2020
StateIA
Description
2017 subaru outback limited with eyesite safety cameras/driver assist. Windshield cracked overnight just sitting in my driveway nosed up to the garage. No crack when I left work to head home. Nothing hit windshield on the way home. If you've had a rock or pebble hit you're windshield, believe me, you know it! Scares the crap out you. Nothing like that at all happened. Next morning I get in car to head to work and there's a long crack coming up from the very bottom to about eye height and then turns inward toward the center of the glass on the passenger side. There was absolutely nothing around or on the car. There are no kids in the neighborhood either. My garage is about 200' from the street where the car was parked. Small town residential road to a dead end, very, very little traffic. I have a 2011 subaru outback with 103k miles, and that has had no issues with cracks in the windshield. Still has its original glass.
CategoryVisibility/wiper
DateOct 13, 2020
StateCA
Description
Crack in windshield
CategoryUnknown Or Other
DateOct 10, 2020
StateWI
Description
Key not releasing from ignition after putting car into park. This is a known problem as subaru put out subaru service bulletin 16-112-18r. Subaru states "the cause is contamination of the park-range switch internal components." so it is a manufacturer defect but subaru has not made a recall, costing owners 0-0 to get it repaired if the car is no longer under warranty.
CategoryVisibility/wiper
DateOct 06, 2020
StateNC
Description
Vehicle was driven on 10/05/2020 and parked with no cracks in windshield, upon returning to vehicle there was a large crack crossing windshield. No rocks or debris have struck vehicles windshield.
CategoryPower Train
DateOct 02, 2020
StateIN
Description
When turning the vehicle off, the key is intermittently not able to be removed from the ignition. Rear hatch will also not open when this occurs, as the shift select solenoid doesn't recognize that the transmission is shifted into park.
CategoryUnknown Or Other
DateOct 02, 2020
StateFL
Description
Dealership replaced battery twice within 12,000. Battery checked on three occasions before replaced. Second battery replaced after 12,000 miles.
CategoryVisibility:windshield
DateSep 28, 2020
StateFL
Description
Tl* the contact owns a 2017 subaru outback. The contact stated while driving 30 mph, when a crack appeared on the front windshield. The contact stated that the crack was caused without impact. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 46,500.
CategoryVisibility/wiper
DateSep 27, 2020
StateNE
Description
The windshield cracked after a collision to a dear. The crack has been progressively getting worse
CategoryUnknown Or Other
DateSep 26, 2020
StateNJ
Description
Windshield chips/cracks with no known cause.
CategoryVisibility/wiper
DateSep 18, 2020
StateME
Description
While driving my normal work commute down a straight stretch of road at 47mph'no rocks seen or other cars present'my windshield suddenly cracked 12 inches, for no apparent reason. Last week'in a completely different spot'the windshield got a large chip in it from a tiny pebble flung up by a truck. I just bought this car from subaru dealership 1 month ago. It seems highly likely that I will he injured from the faulty windshield in an accident, from a rock, or for no apparent reason. Subaru denied there was in issue despite a class action suit in new jersey, and tons of other complaints. Despite research, I had no idea this was an issue with my model or I would not have purchased.
CategoryVisibility/wiper
DateSep 16, 2020
StateWA
Description
Windshield crack on 2017 subaru outback requiring thousands in repair. The repair windshield contains the same defect. There was no indication of a rock or anything hitting the windshield.
CategoryVisibility/wiper
DateSep 16, 2020
StateWA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that while driving at 35 mph, the vehicle in front of him had kicked up a rock that hit his passenger windshield. Due to the rock hitting the windshield, a crack formed on the passenger side windshield. Within 3 days, the crack spread throughout the entire windshield. The contact stated that the windshield glass was poorly designed and that the size of the rock that hit his windshield should not have caused that severe of damage. The contact also stated that the crack that formed over the windshield had obstructed his vision while driving. The contact called the manufacturer who directed to a windshield supplier for assistance. The contact had to wait about 4 months to have his windshield replaced. The vehicle had been repaired. The failure mileage was 342.
CategoryVisibility:windshield
DateSep 16, 2020
StateWA
Description
Tl* the contact's wife owns a 2017 subaru outback. The contact stated while his wife was driving 35 mph through a construction zone, an object hit the lower left driver's side windshield which left two imprints on the windshield. Over time, the windshield cracked and spread across the windshield. The contact stated that the windshield glass was poorly manufactured and that the size of the object that hit his wife's windshield should not have caused that severe of damage. The contact also stated that the crack that formed over the windshield had obstructed his wife's vision while driving. Roy robinson subaru (6001 33rd ave ne, marysville, wa 98271) was notified of the failure and they referred the contact to an independent glass center to replace the windshield. The vehicle was not repaired. The failure mileage was approximately 66,000.
CategoryElectrical System
DateSep 15, 2020
StateAZ
Description
In november 2019 I had to replace my battery which was replaced for free by subaru in chandler, az and was guaranteed for 30 months, in september 2020, I had to replace my battery again which was installed by subaru in chandler, az for free and guaranteed for 30 months. I did a search on faulty batteries on subaru and found the belows information.. So I decided to file a report. " subaru is hit with a new lawsuit alleging the 2016-2020 subaru outback and 2019-2020 ascent have defective electrical systems causing premature battery failure. What should owners do if you are experiencing the same issues?"
CategoryElectrical System
DateSep 14, 2020
StateID
Description
Battery goes dead overnight. In 2019 I experienced a dead battery on my outback. It happened in early 2020. I replaced the battery around may of this year. I took it to local dealer and left for 2 days. Dealer updated eco and said that should fix it, fail inagain in july 2020 and again today 9-15-2020
CategoryElectrical System
DateSep 11, 2020
StateIL
Description
Multiple battery failures- battery dies repeatedly. Have replaced 4 times already. Last dead battery is today with it having died last week as well. This will be 3rd battery in less than a year. Sometimes headlight will dimly flash or there will be a thumping noise that comes from the back, possibly the tailgate. Other times it is dead next day when going to start it after having been driven the previous day. Keys are not kept in car.
CategoryElectrical System
DateSep 07, 2020
StateWI
Description
The battery is discharging resulting in a dead battery. No doors or hatch are left open and everything is turned off when the car is parked. The car can be jumped and the battery recharged, only to have it discharge again after a few days time. This is the third time it has happened over the past 2 months.
CategoryElectrical System
DateSep 07, 2020
StateTX
Description
The battery on my 2017 subaru outback keeps draining and going dead. This is the fourth battery gone dead in four years. Last one only lasted little over three months. We replaced with brand new factory battery at end of may. Today in september 7th. Battery completely dead as I try to start the vehicle. Last time I took the vehicle to a subaru dealer. They said everything electrical was ok on the car. Technician said the back dome light was on. This time I checked the dome light and it was on off position. I believe there is some kind of elctrical issue with this vehicle that is causing the batteries to die.
CategoryElectrical System
DateSep 04, 2020
StateMT
Description
Battery is draining prematurely.
CategoryElectrical System
DateSep 02, 2020
StateWI
Description
This 2017 outback suddenly lost all electrical power. Even jump starting the vehicle was difficult. Thee service that came to jump the car said they have seen a lot of subaru's needing to be jumped and this was from a subaru's roadside service provider. Putting the battery on a charger would not help. I brought the car to the subaru dealership where we purchased the car. They said the battery was bad and needed to be replaced. They did not check the charging system saying it was definitely the battery. At a cost of 5. 78 the battery was replaced. This seemed very odd to me that the battery would already be bad after three years. I did some internet checking and found out there are many people experiencing the same issue. Nothing was left on in the car but it was not being driven everyday as it once had. Seeing how many people are having this issue I was wondering why there has not been a recall for this model and year?
CategoryElectrical System
DateSep 02, 2020
StateNV
Description
Recurrent battery dead problem; then finally not charging at all ; despite of battery being full dealer always doing things to the system with updates ; and never able to fix the problem
CategoryElectrical System
DateAug 31, 2020
StateIL
Description
The battery died with less than 30k miles on it. After jump starting and driving the car to recharge the battery, it wouldn't hold a charge. After jumping, the car had multiple features that would not work -- windows would not open, hatch would not open. I had a new battery installed on 4/17/20 (mileage 29,554) and they reset the windows & hatch to function properly. In june, the battery was dead again, and I had to get it serviced again to have the windows & hatch reset (mileage 29,971). Finally, on 8/30, the battery was completely dead, despite showing no indication of low charge or reliability for some time. I could hear a clicking in the hatch that makes me think there is some trigger there draining the battery.
CategoryElectrical System
DateAug 31, 2020
StateFL
Description
Bought 2017 subaru outback in late 2019. In march 2020, after letting the outback sit in the driveway for three days without driving it, the battery was dead. Jumped it and brought it to the dealership. Dealer replaced battery. In august 2020, outback sat undriven for four days and the battery is dead. Jumped it, drove it around to recharge the battery, and after leaving the car off for a few hours it will not start again.
CategorySuspension
DateAug 31, 2020
StateFL
Description
About a month ago, I began hearing a periodic loud metallic clack-clack-clack when making a left u-turn, which sounded as if it were tire rotation dependent. It sounded as if it came from the front end. After a couple of weeks I could hear it randomly when going from a stand still, and very seldom when braking. Last thursday, I noticed that the steering wheel center position had moved to the left, and I decided to check the whole front suspension. Tightened a bunch of under torqued bolts, including the 8 that hold the engine cradle to the body. Last night the noise was noticeable when driving over and bumps, and the car began to pull to the left when braking. A final road bump and the car sounded as if it was falling apart. When stopping at the next traffic light, the car pulled more noticeably to the left, and the rear end came up. I made it to a gas station, where I inspected both front and back but was not able to see anything. Tried to rock the top of all tires in and out and they all seemed firm. Drove 18 miles at 25-30 miles per hour, trying not to use the brakes at all. Once in the garage, I got under the car and voil... Left rear trailing link completely broken. At 74890 miles. The pictures show another crack starting on the upper bend of the arm. By the characteristics of the crack, it seems as if the part had fatigued. This morning I crawled the car to the closest subaru dealer, and even out of warranty, they replaced the link for free, of course after I got the "never saw this kind of failure before" internet forums have multiple reports of this kind of failure. Please see the attached pictures.
CategoryVisibility/wiper
DateAug 30, 2020
StateCA
Description
8/28/20-while pulling out of my garage, I noticed a reflection of a small pinpoint "chip" in my windshield, about 4 inches from the a pillar. Overnight the "chip" grew into a large horizontal, vertical and then horizontal crack that interferes with the driver's line-of-sight. The windshield had cracked previously on 1/2/20 and was replaced at a subaru dealership for over 00. See nhtsa id number 11297463 filed on 1/6/20.. This is the 2nd cracked windshield in less than 9 months!
CategoryUnknown Or Other
DateAug 26, 2020
StateCA
Description
When putting my car into 'p' for park, and turning my car off with my key, my key will not turn all the way into the off position for me to take my key out. I have to turn my key into the on position, shift the gear into either 'n' or 'd', then back into the 'p' position several times before I can get my key out. This is such a safety hazard. This happens when my car is stationary and parked, and I am attempting to leave my vehicle. Apparently, many people are having this same issue and subaru doesn't care enough about their clients to repair this problem. They only care about their $$$.
CategoryElectrical System
DateAug 25, 2020
StateMS
Description
The battery has been replaced twice. The first battery was replaced after only having the car for less than a month and less than 6,000 miles. I'm having to replace the battery again after only 8,000 miles. The vehicle was parked in my driveway and had only been sitting for a day. I've taken the vehicle to two mechanics. The first mechanic determined that the electrical wiring in the doors was faulty. That wiring was replaced. The second mechanic checked the alternator, but said that the system was fine (was not able to recreate the problem or determine any problem).
CategoryElectrical System
DateAug 25, 2020
StateIL
Description
My car battery continues to drain. I was given a new battery despite the car being less than three years old. Three months after the new battery was installed by the dealership, the battery drains overnight to the point the car barely turns over or doesn't start at all. Even after extended periods of driving, the battery barely turns over despite sitting overnight for 12 hours in the driveway in august.
CategoryElectrical System
DateAug 25, 2020
StateMT
Description
Vehicle would not start 8/25/2020. Battery drained and needed to be re-charged. No interior or exterior lights were on. The battery had been replaced two years earlier on 7/19/2018 by subaru of whitefish, mt. Dealer tested battery on gr8 tester and tested bad. In both cases, vehicle was stationary in the driveway or garage.
CategoryUnknown Or Other
DateAug 22, 2020
StateNJ
Description
Windshield cracked while driving in a highway with little to no reason of physical impact from outside. It started as a 2 inch line crack that grow to almost a foot while driving. Evidence available upon request such as dashcam videos and photos.
CategoryVisibility:windshield
DateAug 21, 2020
StateCO
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that upon returning to her parked vehicle, the rear windshield was cracked into several pieces. The contact described the damage to the glass as looking like a jigsaw puzzle. The contact drove the vehicle to the residence with the cracked windshield. The contact initially took the vehicle to an independent mechanic however, the wrong parts were ordered for the repair. The contact then took the vehicle to flatirons subaru (5995 arapahoe ave, boulder, co 80303) where she paid for the replacement of the rear windshield. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 14,790.
CategoryElectrical System
DateAug 19, 2020
StateIN
Description
2017 subaru outback, consumer writes in regards to safety system malfunction. *ld the consumer requested an investigation an accident believed to be caused by an increasingly higher voltage electrical national power grid and vehicles being produced with a higher degree of computerized control systems without the proper shielding.*js
CategoryStructure
DateAug 18, 2020
StateNC
Description
2017 subaru outback. Consumer writes in regards to issues with the gas and brake pedals. *ld the consumer stated when depressing the brake pedal it travels all the way down, causing the driver to inadvertently make contact with the gas pedal. The dealer was notified and stated the vehicle was operating as designed. *js
CategoryElectrical System
DateAug 17, 2020
StateWA
Description
The car battery dies very quickly. We bought the vehicle last year, and it only took less than an year before the car started dying for no reason. We replaced the battery, but the car would still drain the battery overnight. We took to our mechanic and he cannot find what is drawing the energy. Now, if we leave the doors open for more than 10 minutes the car will die. It is completely unreliable at this point, and I have had to purchase a travel "jumper" kit in order to not get stranded.
CategoryElectrical System, Engine
DateAug 16, 2020
StateLA
Description
Battery drained
CategoryElectrical System:ignition, Power Train:automatic Transmission:gear Position Indication (prndl)
DateAug 14, 2020
StateGA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the gear box failed to recognize when the vehicle was in park which caused the key to not be able to be removed from the ignition. There was no warning. The vehicle was taken to the subaru of kennesaw dealer located at 905 ernest w. Barrett pkwy nw, kennesaw, ga 30144, where it was stated that the failure was a known issue and scheduled an appointment for the contact. The manufacturer was made aware of the failure and stated that there were multiple complaints about the failure and that the dealer would be contacted. The vehicle was repaired. The failure mileage was approximately 93,700.*dt*dt consumer was reimbursed for the repair.*jb
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateAug 14, 2020
StateKY
Description
Tl* the contact owns a 2017 subaru outback. The contact stated on three occasions while driving 25-35 mph, the automatic collision braking system engaged when there was no object present. The contact mentioned it happened while approaching a curve. Additionally, the brake pedal was depressed to the floorboard however, after pumping the brake pedal the brakes worked as designed. The automatic collision warning indicator warning light was illuminated. The vehicle was taken to wyatt johnson subaru (2425 wilma rudolph blvd, clarksville, tn 37040, (931) 648-4300) where the contact was informed that the vehicle worked as designed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.
CategoryUnknown Or Other
DateAug 14, 2020
StateGA
Description
Mutiple times when the car is stopped and put into park,regardless of where, the key will not come out of the ignition. The switch can be turned off, but the key will not come out of the ignition. The gear shift has to be manipulated multiple times between drive and park in order to ever remove the key. This makes it quite difficult to run errands or to take a trip, not knowing if the ability to remove the key will be possible. And, of course, if the key has to be left in, the possibility of theft would be great. Car is not recognizing the gear shift is in park. On one occasion, I had to leave the key in the car in my driveway, but this runs the battery down. Dealer where I am taking car to be repaired as well as the subaru of america contact, advised me this is a regular occurrence and subaru is well aware of what is happening. I feel this should be put on the recall status! This has happened on multiple occasions since buying the car on june 5, 2020. Today's date is 08/14/20. Repair will be made monday, 08/17/20.
CategoryElectrical System
DateAug 13, 2020
StateOR
Description
The car dies very quickly. We bought the vehicle brand new, and it only took about a year before the car started dying for no reason. We replaced the battery, but the car would still drain the battery overnight. We took to our mechanic and he cannot find what is drawing the energy. Now, if we leave the doors open for more than 10 minutes the car will die. It is completely unreliable at this point, and I have had to purchase a travel "jumper" kit in order to not get stranded. It seems very random how it will die. It can just be sitting in the garage overnight (from 5 pm to 8 am), with nothing running, no doors open, no lights on, but will be fully drained.
CategoryVisibility/wiper
DateAug 12, 2020
StateWA
Description
The windshield just cracked by itself while not moving. I got in the car to start it and heard a crack. It started at the bottom of the windshield behind the trim and went up the windshield about 10 inches. Sense then it has spread.
CategoryElectrical System
DateAug 09, 2020
StateAZ
Description
The battery does not last long and does not always hold its charge. It has completely lost its charge multiple times from the second day I owned it. In less than a year the car has had a drained battery for no apparent reason. The vehicle has consistently lost its charge while stationary. At some times it is off and will not turn on. Other times it has been on and parked and suddenly turns off. The dealership service department can not determine the reason.
CategoryElectrical System
DateAug 08, 2020
StateCA
Description
Battery died in 2019 after owning car for ~2yrs as it failed battery load test. Battery replaced april 2019. In july 2020, the car failed to start (stationary) again requiring a charge / jump. Took car in today on 8/8/20 and it failed battery load test again and battery was replaced again under warranty. This appears to be a common problem with subarus and subaru needs to address as this can leave consumers in bad/difficult situations.
CategoryUnknown Or Other
DateJul 30, 2020
StateID
Description
Won't let me remove the key when in park. Diagnosis is the shifter plate assembly needs replaced.
CategoryElectrical System
DateJul 29, 2020
StateMI
Description
Cannot remove key from ignition once vehicle is turned off and put in park. Reference subaru service bulletin 16-112-18r.
CategoryVisibility/wiper
DateJul 29, 2020
StateCA
Description
I purchased my 2017 outback brand new from the dealership in 2017 and in the three years of owning it, I have had to replace the windshield 3 times. I have never had a car where the windshield appears to crack for no reason or by the slightest touch of loose gravel. Each time the windshield cracks I have been in motion, on a highway going speeds of about 60mph. The crack will start small and then spread very rapidly within a matter of minutes, thus making it impossible to get the crack filled before it spreads.
CategoryUnknown Or Other
DateJul 28, 2020
StateCO
Description
Battery seems to be draining for no reason. My current battery is 2 months old and was stone dead this morning(tuesday) in my carport. I had not driven it since saturday, but the saturday trip was about 100 miles.
CategoryElectrical System
DateJul 26, 2020
StateWI
Description
Battery drained while camping 3 nights in a remote location, even though no lights (including interior dome lights) or other accessories (e. G., radio) were used. We did have the power tailgate open at times, which we now understand is badly designed to drain the battery. Dealer (and subaru corp) did not provide adequate explanation for why a battery would drain (especially when only 3 months old). Same thing happened while camping a year later, after which we insisted (requiring considerable argument) on a larger battery. But same thing (drained battery, despite no use of aux elect) just happened on another 3-day camping trip this past week. (in all 3 cases, car was parked for 2-3 days with no lights or radio used, but with power tailgate opened at times for access to camping equipment.)
CategoryElectrical System
DateJul 22, 2020
StateVA
Description
The subaru has left me stranded twice now with battery failure. There is no cause for the battery failure. It happens sporadically and is horribly inconvenient. Once, I was alone in a parking lot at night (a woman) with no cell phone. Another time it was 100 degrees outside. And, most recently I had my grandchild with me and we were stranded for an hour. It has 50,000 miles on it. The vehicle was stationary with nothing left on.
CategoryElectrical System
DateJul 20, 2020
StateIL
Description
Went to start my car in the garage, and the electrical system was completely dead. A new battery was installed 4 weeks prior to the car not starting.
CategoryElectrical System
DateJul 18, 2020
StateCA
Description
2017 outback, experienced a faulty battery took to dealer in december 2019 and was replaced at subaru of glendale. 7/18/2020 dead battery issue again with the second new battery. Have to get it jumped monday to go to the dealer again, car has aprox. 25,000 miles+- can't check exact miles because no power. Called subaru roadside today waited 3 hours and the service no showed.
CategoryElectrical System
DateJul 17, 2020
StateNJ
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the vehicle failed to start. Roadside assistance was contacted and the vehicle was jump started. The contact stated that the battery was replaced twice. The vehicle was taken to liberty subaru located at 55 kinderkamack rd, emerson, nj 07630, (201) 261-0900, where she had the battery replaced both times. The vehicle was repaired, but continued to experience the failure. The manufacturer had been informed of failure. The failure mileage was 9,000. *ln *bf*jb *tr
CategoryVisibility/wiper
DateJul 16, 2020
StateCA
Description
I purchased my 2017 subaru outback in may 2017. On or around 13 april 2018 my windshield cracked as I was driving. Nothing hit the windshield inside or out. I did have the windshield defrost heater on and the outside temperature was well above freezing (sf bay area cold - which really isn't cold at all). I researched and found others with the same typical low center crack which progressed up the glass over several days. The dealership declined my claim. I initiated a claim through my own insurance. (state farm). I contacted subaru of america who said they would compensate me the difference after the repair. I got the work done at the dealership after a lengthy fight over the phone with a group sub contracted to handle the claim for state farm. They tried to give me cheap (non-oem glass) I had to fight for oem glass, stating over and over that I purchased the vehicle for the eyesight system which the manufacturer mandates oem glass (what a headache !!!) I got the work done - finally, with oem glass. Done at the dealership (by yet another sub-contractor). The dealership then re-calibrated the eyesight system. Sofa reimbursed me the difference. (shout out to [xxx]who listened with empathy then reimbursed my deductible - thank you) the whole affair was a real headache - I was treated like I was negligent or trying to get over. (I am super tenacious - god help anyone who is less so, or cannot be persuasive -pushy). And now I am left with a sour taste and fingers crossed that it doesn't happen again. I am not confident with my vehicle anymore. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryVisibility/wiper
DateJul 16, 2020
StateOR
Description
Two chips in the windshield appeared for no apparent reason about ~10 days after purchase of vehicle. Chip # 1 is above the steering wheel and around~ 5 mm size. Chip #2 is in front of passenger seat with a clear crack on the outside and inside of vehicle about the size of ~ 1 cm. There is a concern for these chips to continue cracking and destroying the windshield. No rockfall witnessed/no stones hitting windshield witnessed. See attached pictures. Also noticed a few other little chips that have potential for cracking. Aware of subaru windshield lawsuit, sadly was unaware of it before purchase of vehicle otherwise would have inspected windshield prior to purchase.
CategoryElectrical System
DateJul 07, 2020
StateNM
Description
Our pre-owned 2017 subaru outback's battery died a few days after we had purchased the car at the dealership with 41,000 miles, march 2020. We tested the battery and it needed to be replaced, which we did ourselves. When we called our dealership where he purchased the car, the dealer told us they could not change the battery. The car didn't give us any more problems until this morning when we found the battery dead again. The vehicle has been used on regular bases and it was parked overnight and we are certain that we didn't leave anything open.
CategoryElectrical System
DateJul 04, 2020
StateNY
Description
Battery drains repeatedly, sometimes twice in a day. Also rear gate has twice been open in the morning after locking car at night and storing fob well away from vehicle. Lastly, car no longer charges my iphone and has 'blown' two charging cables, one brand new.
CategoryPower Train
DateJun 30, 2020
StateWA
Description
With no warning and driving 70 mph on the interstate pressing the gas pedal resulted in nothing. Dashboard lights started indicating 'brake' and other distracting messages. I was in the far left lane in heavy traffic, but was somehow able to cross over two lanes without a collision and make it part way up a ramp. Car was towed into a subaru dealer who found a 'broken variation chain'. A new transmission was installed four days later. I no longer feel safe in this vehicle or any with this transmission now that I have read about all it's issues. Why did I not have a warning since it is a known problem? Importantly, why in the midst of a potentially life ending emergency did I not get a meaningful dashboard warning, e. G., 'pull off road', 'power lost', 'transmission fail'?
CategoryVisibility/wiper
DateJun 25, 2020
StateIL
Description
Windshield cracked for no apparent reason. I arrived home and parked my car. The next day when I got in the car I had a huge crack starting at passenger side going toward drivers side. *tr
CategoryVisibility/wiper
DateJun 23, 2020
StateIN
Description
There was a crack in the windshield. The windshield was replaced at the subaru dealership. About 10 days later after the repair, there was another crack in the windshield in the same exact place as the previous one. It appeared randomly overnight for no apparent reason. *tr
CategoryVisibility/wiper
DateJun 23, 2020
StateMO
Description
The windshield has cracked for no apparent reason twice in the last year. The first time was in june of 2019. Today I was driving down the interstate, and I noticed a small crack coming from the middle of the bottom and began increasing in size and started curving. The first time it happened in june of 2019, I noticed a small crack just behind my rear view mirror coming downward. Over a few days time, it increased in size, curved and spider webbed. I had that window replaced by a company who replaces windows recommended by the local subaru dealership where I bought my car. They used a subaru windshield when they replaced the cracked windshield in june of 2019. *tr
CategoryVisibility/wiper
DateJun 21, 2020
StateNY
Description
My windshield has cracked now three times under circumstances that are unclear. Each crack has appeared in the lower center zone of the car and each has reached a diameter greater than 6 inches.
CategoryVisibility/wiper
DateJun 20, 2020
StateMO
Description
Windshield cracked without warning or impact. We woke up to find approximately a 12 inch l shaped crack in the windshield starting below the bottom edge of the windshield. *tr
CategoryElectrical System
DateJun 18, 2020
StateCO
Description
When the car is in park and I try to remove the key it will not release. Have to turn the car back on back up, put it in drive and accelerate forward, sometimes several times before the key will release. *tr
CategoryVisibility/wiper
DateJun 17, 2020
StateFL
Description
My wife and I were traveling on I-26 east bound, just north of its intersection with I-95 in sc, when we heard a pop and noticed that the windshield had cracked. It was not a result of any road debris because there were no vehicles in our immediate vicinity. *tr
CategoryElectrical System
DateJun 12, 2020
StateID
Description
The battery has weakened. I would drive to charge it. Today the battery was completely dead and the car had to be jump started to take to the dealer. They checked the battery and said that they found no problems, however the passenger window still does not work with the control. I have less than 23,000 miles on the car. *tr
CategoryElectrical System
DateJun 11, 2020
StateMT
Description
The vehicle's battery drains very quickly and needs a jump start. Has been a continuous issue for several months. We have had to buy a jump start kit. Dealer said the battery is fine and cannot diagnose the issue. Sams club and a nissan dealership have both said the battery was not the problem. *tr
CategoryElectrical System
DateJun 08, 2020
StateMD
Description
When stationary, the rear lift gate opens without being nearby or activating switch. One time after the gate opened, it apparently did not shut properly. After about 10 days, the car battery died. The battery was 6 months old. After restarting the car, gate had to be manually unlocked from the inside. *tr
CategoryVisibility, Visibility/wiper
DateJun 05, 2020
StateTX
Description
I have had two brand new subaru outbacks. My first was a 2015 and my second is a 2017 outback. My 2015 had 4 broken windshields in less than 2 years. My 2017 has had 3 broken windshields in 3 years. All together I have had 7 broken windshields in 5 years. Some happen when the car is not in motion and some have happened when the car is in motion. All the breaks begin somewhere around the perimeter of the windshield (up to about 3-4" from the edge. I can't tell what is causing the cracks to happen because there is either no indication of anything striking the windshield or there is a tiny "flick" crack sound as if a speck of sand hit the windshield. I have reported this problem to you before when I owned the 2015 outback. I see that there are now 2 class action suits pertaining to this. Hope this can be remedied. *tr
CategoryVisibility, Visibility/wiper
DateJun 04, 2020
StateWA
Description
Windshield cracked all the way across after being exposed to extreme heat and cold. *tr
CategoryUnknown Or Other, Visibility:windshield
DateJun 03, 2020
StateIL
Description
The windshield cracked for no apparent reason. The windshield the spider web cracked across windshield. *tr
CategoryElectrical System
DateMay 30, 2020
StateCO
Description
I believe there is a parasitic draw on the electrical system of my 2017 outback (which I purchased in 2016). It has died repeatedly and randomly since I purchased it, failing to start after being parked for a few hours. More times than not now, it has happened when I'm in the backcountry (such as 05/28/2019), sometimes away from cell service. Initially, I brought it into the dealer and they were unable to find anything wrong, so I have continued to monitor it. Sometimes, it is "just" a dead battery that can be jumped (like 10/21/2018), but on occasion, the car will start momentarily but then the entire electrical system will shut down immediately (03/08/2020). Sometimes it is so drained that the car fob won't even work. Each time I take it to the shop (dealer or midas), they cannot diagnose any issue - "the alternator tests well, but something is draining the battery." I have even purchased a new battery, which was supposed to last 5 years, and it failed in under a year. I keep my interior lights off and do not have anything extraneous plugged into the car, yet the problem persists - it happened twice yesterday (5/29/2020). I have recently learned that this is a well-known issue for outback owners on various online forums and I hope that subaru is able to do sometime to correct this problem - the reason I bought this vehicle was to have reliable transportation, which, unfortunately, it most certainly is not. *tr
CategoryPower Train
DateMay 28, 2020
StateFL
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that while attempting to accelerate the vehicle forward after or during a maneuvering the vehicle in a sense where the contact would have to decelerate the vehicle first. The contact took the vehicle to the dealership a total of 2 times subaru of jacksonville (10800 atlantic blvd, jacksonville, fl 32225, (904) 641-6455) who informed the contact that the transmission was a dino flow transmission and needed to be operated in a certain manner that the contact may not have done. The contact made the necessary adjustments operating the vehicle however, the failure persisted. The contact returned the vehicle to the dealer who provided the contact a loaner vehicle. The dealer was not able to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.
CategoryVisibility/wiper
DateMay 27, 2020
StateOK
Description
Crack in the front windshield at the top, passenger side corner. Crack for no reason. *tr
CategoryElectrical System
DateMay 26, 2020
StateNY
Description
Tl* the contact owns a 2017 subaru outback. The contact stated the vehicle battery drained prematurely. The vehicle emitted a clicking sound after the vehicle was driven. The vehicle was taken to island subaru (111 quintard street, staten island ny, 10305, (718) 697-6000 on several occasions due to the battery failure. The battery was replaced but failed to fix the issue. The contact was informed that the vehicle should be driven more to allow the battery to be recharged due to computers in the vehicle constantly running even while the vehicle was parked and idle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 8,003.
CategoryElectrical System
DateMay 25, 2020
StateCT
Description
Defective electrical system causing battery discharge and going dead. Battery needs replaced and keeps going dead.
CategoryStructure:body, Visibility
DateMay 20, 2020
StateCA
Description
Parked my leased 2017 outback in my driveway last night with nothing overhead, no trees, etc. This morning there was a large crack in the windshield which began at the bottom of the glass on the passenger side and continued on for over 15 inches. Total mystery. *tr
CategoryElectrical System
DateMay 18, 2020
StateRI
Description
I am 1 of many owners with the same issue with the electrical rendering a dead battery. Replacing battery and constantly charging at this point is the only way to get your vehicle to run. At this point the battery is dead every morning in the garage. *tr
CategoryVisibility/wiper
DateMay 18, 2020
StateWA
Description
My factory-installed windshield cracked spontaneously while driving at highway speeds 4 months after purchase. The crack immediately spread to over a foot long. I replaced the windshield with oem glass. Less than a week after replacement, it cracked again, while decelerating on an off- ramp. Again, the crack was immediately over a foot long. Both times, there was no apparent rock or reason for cracking, nothing around that would have kicked something up. Both cracks started near the top of the windshield, but neither started on an edge. *tr
CategoryElectrical System, Visibility/wiper
DateMay 17, 2020
StateCO
Description
My windshield has cracked without being hit by anything across the bottom near the wipers. My battery continues to die for no reason that I can find, even after I have replaced it. I don't leave the lights on or anything and I can come back to my car and I have to jump it. I have also been in it after driving it, stopped and turned the car off and listened to the radio and 10 minutes later I go to turn the car back on and it's completely dead. After I get it going the gate will beep continuously while it is still closed and I have to reset the whole vehicle to get the beeping to stop. I took it to get checked and they told me to replace the battery. When I got the battery checked for power nothing seemed to be wrong with the battery. And yet this continues to happen.
CategoryEngine, Power Train, Service Brakes
DateMay 16, 2020
StateMT
Description
Outback accelerates by itself randomly. I notice most when approaching stop sign and switch foot from gas pedal to brake. *tr
CategoryService Brakes
DateMay 16, 2020
StateNE
Description
Twice, during a time period of 10 minutes, the vehicle accelerated suddenly when the brake was applied. I could hear and feel the accelerator kick in when my foot was on the brake -- the vehicle was propelled forward. First at a stop sign before pulling out onto a busy city street, then 10 minutes later when stopping to allow cross traffic to clear before pulling out of a parking lot. Pavement was dry (no ice, snow, or water). I know that my foot was on the brake and not the accelerator. Called the dealer and brought it in immediately. Over about a 3-week period, the dealer evaluated the vehicle and had a safety engineer from corporate come in to inspect the vehicle, and the conclusion was that nothing was wrong with the car, and nothing showed up on the vehicle logs/data to indicate a problem. I said I refused to drive the car anymore. We decided to trade it in, and they didn't give us any trade in assistance because they said nothing wrong with the vehicle. However, they did give us text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",500 coupon towards a brand new, 2020, vehicle, which we used. *tr
CategoryVehicle Speed Control
DateMay 16, 2020
StateNV
Description
The car accelerates when braking. Only happened twice so far. Don't remember exactly where or what I was doing but for sure needed to slow down & as I braked the car also accelerated at the same time. I don't remember the dates. It's been awhile ago. *tr
CategoryElectrical System
DateMay 15, 2020
StateWI
Description
At 35 months, the original battery in my outback suddenly died and would not start the car. I can jump start the vehicle. After jumping the vehicle and driving around for 30 minutes, things seemed ok & the car started 2 hours after being driven. The next morning however, it was totally dead. Subaru service told me I needed to drive it at highway speeds for at least 45 minutes. So, I jumped it again and drove the vehicle for 2 hours at highway speed. Shortly after I returned from this trip, I had the battery tested at an auto parts store. I was told battery and alternator were ok, but it still needed charging. The car did start about 6 hours after returning from this trip. However, the next morning the battery was totally dead. I'm currently trying to work through this with a subaru dealership, and have an appointment in 2 weeks. In the meantime, will try to keep the outback in service with a trickle charger, and jump starts as necessary. *tr
CategoryVisibility/wiper
DateMay 15, 2020
StateIL
Description
Windshield cracked in a "t" while vehicle was parked in garage with no apparent rock chip in window. *tr
CategoryElectronic Stability Control
DateMay 14, 2020
StateCO
Description
Key stuck in the ignition after engine turn off and in park. *tr
CategoryElectrical System
DateMay 09, 2020
StateWA
Description
Vehicle bought in 2017. In 2018, battery drained three different occasions: twice, I had to call roadside assistance; third time, another person helped me start my car. I happened on 9/30/18, after parking outside an animal hospital. I took it to the dealership to get it checked and I was explained that the battery doesn't charge enough during short trips. I opted to buy a car starter portable battery, given the frequency and inconvenience of getting stuck in places. I ordered it on october, 2018. I don't recall how many times I used the car starter kit in 2019. However, in 2020, it has been already 4 times I've had to use it to start my car: once on 04/04/2020 and since then, other three times. Once after being parked for a few days, and today, 05/09/20, twice: after stopping, waiting to drive into a ferry, and then, to start the car to leave the ferry. *tr
CategoryUnknown Or Other
DateMay 02, 2020
StateCA
Description
Sunroof exploded with a fair size hole in it! Also, the windshield glass has cracked lines in it. Stated with a small stone ding and now has expended to a crack line hald way across the windshield. To me, subaru has a glass issue with my 2017 subaru outback. The auto has all of the safety features, so replacing the windshield is not cheap, due to the sensor cameras. The roof blow out happened while driving it. Also, the small stone ding occurred while driving it as well. All occurred while driving the subaru on city streets. Subaru did replace the sunroof at no cost; the outback was still under warranty. The windshield started to crack shortly after having safe lite repair the ding. That occurred about 6 months ago.
CategoryElectrical System
DateApr 28, 2020
StatePA
Description
Twice over two weeks, the car's battery was discharged enough to the point that it required a jump start. The first time (0411/2020) was after a 30 minute car ride, it failed to start on its own. The second time (04/25/2020) it sat overnight in the garage and failed to start. Both occurrences required the vehicle to be jump-started
CategoryElectrical System
DateApr 28, 2020
StateMA
Description
The ignition key gets stuck in the ignition. Can not get out has happen on many cars mine and mine daughters. Subaru has issued subaru service bulletin 16-112-18r and replace the faulty part but want hundreds to do this. This happens a lot, and will get worse till I am forced to pay.
CategoryVisibility/wiper
DateApr 28, 2020
StateOR
Description
My wife came out of work and noticed a large crack running from the top/center of the windshield down and towards the driver side of the vehicle. The vehicle was parked from 6:30 am to 3:30 pm and was not near another vehicle. The windshield was crack free on her drive into work and she did not have anything hit the window while driving. There are no signs of any sort of impact on the windshield and there was no debris (I. E sticks, pinecones, rocks) on the vehicle when she came out of work. Vehicle was parked in a small parking lot on the air national guard base where she works.
CategoryElectrical System
DateApr 27, 2020
StateIL
Description
Battery flat twice overnight two days in a row despite dealer checking out issue and telling me battery was fine. Finally replaced battery. Now learn that there is ongoing issue.
CategoryElectrical System
DateApr 27, 2020
StateCO
Description
Multiple episodes of battery draining for no apparent reason.
CategoryElectrical System
DateApr 26, 2020
StateCO
Description
Battery drains prematurely. Purchased new in december 2017. Primary use is short-trip-driving to/from work. Car failed to start in november 2019. Charged battery and took in for service. Battery replaced under warranty. Problem repeated in april 2020.
CategoryElectrical System
DateApr 26, 2020
StateNY
Description
My car is a 2017 subaru outback. Since I've had it x 3 years,, the battery has drained abnormally three times and I've had to replace the battery 3 times. I'm not leaving it on and definitely not leaving any lights on accidentally. I only have 23,000 miles on it. Battery manufacturer states my battery should be good for at least 5 years, especially at the amount I'm driving per year. So each incident occurs when I try to start my car and it doesn't turn on. The car is stationary and not involved in any accidents. It was parked each time this incident occurred but this situation must be something wrong with the electrical components in the car. It makes the car unreliable. I'm usually stuck in a parking garage at work or home and last time was on the street and had to get a tow to the mechanic.
CategoryElectrical System
DateApr 25, 2020
StateCO
Description
Battery failure- total discharge- 2 times
CategoryElectrical System
DateApr 25, 2020
StateCO
Description
Battery appear to be prematurely dead, I had to call the subaru for a jumpstart
CategoryElectrical System
DateApr 24, 2020
StateNJ
Description
With car in park, can't remove my key from ignition. Intermittent issue
CategoryVisibility/wiper
DateApr 23, 2020
StateMI
Description
Windshield spontaneously cracked while it was parked overnight in our under-house parking space. Crack begins at the very top of windshield, about 3. 5 inches from driver side edge of windshield, and proceeds diagonally for about 19 inches, definitely into driver's viewing area. No sign of rock or other damage anywhere near this crack.
CategoryUnknown Or Other
DateApr 21, 2020
StateCO
Description
Windshield spontaneously cracked while parked overnight on the driveway.
CategoryVisibility/wiper
DateApr 18, 2020
StateKS
Description
Vehicle was purchased 30 dec 2016. Full windshield replacement by subary dealer on 11apr2018, 1 year 3 mos from initial purchase due to a small rock hitting while driving on highway, passenger side, lower corner edge. 31oct2019, 1 year 6months since full replacement, another crack appears in the windshield, lower section, middle of windshield. This time we we had the spot filled because it was very minor and had not "spidered". 18apri2020, 6 months since last crack, another crack from rock while driving on highway, driver side lower corner edge. It spidered on impact to the point that we will have to have the entire windshield replaced by the dealer. This is very frustrating since we have had several difference vehicle brands and this is the only car that has had repeat cracking of the windshield. There must be a design flaw.
CategoryPower Train
DateApr 16, 2020
StateCA
Description
When the vehicle is placed in park it is not possible to remove the key. This leaves me stranded as I can not leave the vehicle. I was left stranded in mexico. *tr
CategoryVisibility/wiper
DateApr 06, 2020
StateCA
Description
My 2017 subaru outback touring cracked my windshield.
CategorySeats, Visibility/wiper
DateMar 29, 2020
StateTN
Description
Two issues: - windshield - I came out of the gym to see a huge crack in my windshield. On the very next day as I was driving on the interstate a what I assume a small rock hit my windshield and another crack spread across the windshield. -leather driver car seat - within only two years of use, the car seat is ripped in several places. Nothing has ever happened to warrant such rips.
CategoryUnknown Or Other
DateMar 25, 2020
StateIA
Description
Windshields, particularly the eyesight equipped models, are extremely prone to cracking, arguably defective. 5 months after purchasing new, I got a rock chip while driving. When getting it repaired it spiderwebbed, requiring total replacement of the windshield. 2 weeks after replacement(at the price of 0), it got another rock chip while driving on the highway. A year later it got another rock chip while highway driving, and a crack has started to spread despite being repaired. Depending on how far it spreads, I'll be on the third windshield in less than 50k miles/3 years of ownership. My other high mileage cars(130k and 225k) are both still on original factory glass.
CategoryElectrical System, Unknown Or Other
DateMar 23, 2020
StateCO
Description
My 2017 subaru outback has parasitic battery drain that kills the battery. The car won't start making the vehicle unreliable. This is a routine issue with subaru and needs to be addressed.
CategoryVisibility/wiper
DateMar 23, 2020
StateTX
Description
I had to replace my windshield on my 2017 outback 02/14/2020 and again on 03/21/2020. I didn't notice any direct impact on my windshield. Advanced auto glass in weatherford, tx was the glass company that did the replacement. Then the second time didn't notice crack either. Never heard impact. But advanced showed me a small pin sized impact area in the lower part of windshield, the part that's black. The crack was too long to just fix. So waited till the crack extended to in from of driver side.
CategoryTires
DateMar 21, 2020
StateVA
Description
Tire failure at low mileage. Tires not passing safety inspection after appx 20,000 use. Tread down to 4//32. Tires purchased at costco . Line is michelin premier a/s . Multi visits to costco to inspect after two independent tire inspectors stated they would not pass safety inspection with wear bares close to tread suface. Costco refused to call failure stating that is normal for this type of tires. The rating was at least 60. 000 miles. There was a recent road hazard that punctured front tire and costco wanted to charge for new front tire. Very unstatisfied with tires, frequent slipping and loss of traction on snow and rain. Unsafe.
CategoryVisibility/wiper
DateMar 19, 2020
StateAL
Description
Large crack in windshield appeared out of nowhere. Vehicle was stationary.
CategoryPower Train
DateMar 16, 2020
StateRI
Description
Cvt transmission at 35326 miles started distributing power indiscriminately to any of the 4 wheel causing instability and shaking when driving. Very difficult to control when driving. Transmission requires replacement.
CategoryVisibility/wiper
DateMar 15, 2020
StateCO
Description
Cracked windshield
CategoryVisibility/wiper
DateMar 15, 2020
StateTX
Description
Noticed a crack in the windshield. No impact or event caused the event. Filed claim with my insurance company. We noticed crack after a couple of minutes driving after stopping for lunch.
CategoryStructure:body, Unknown Or Other
DateMar 14, 2020
StateCA
Description
I purchased a brand new 2017 subaru outback, in nov 2019, windshield crack by itself without any external influence during normal driving @ 9200 miles, got new one replaced on 12/5/19, then after 3 months driving less 500 miles, it cracked again. Made report to subaru of america, they deny the defective of their windshield and refuse to be responsible for the replacement cost..
CategoryVisibility/wiper
DateMar 14, 2020
StateSD
Description
Within one year of owning my new subaru I went through 3 windshields. All 3 times I was traveling on a highway while on vacation. Each time I had to pay out of pocket totaling 00. Early last year 2018 I once again had to have my windshield fixed.
CategoryVisibility/wiper
DateMar 14, 2020
StateCA
Description
There are two cracks on the windshield, including areas that don't seem to have been able to be hit by road debris (on the very edge, protected by body trim. These were discovered and haven't been connected to any obvious piece of road debris or dings. They were just discovered in a normal visual inspection prior to driving.
CategoryVisibility/wiper
DateMar 14, 2020
StateIN
Description
In motion on a highway, windshield cracked. Crack could not be repaired and required replacement of windshield. Replacement cost was in the amount of auto insurance deductible of 0.
CategoryVisibility/wiper
DateMar 14, 2020
StateWA
Description
Windshield crack in the middle of the day while driving to work on a local streets street. It's the bay area in cali, so the weather was around 60 f. There were no sign or chipped or anything.
CategoryVisibility/wiper
DateMar 14, 2020
StateCO
Description
Replaced cracked windshield with oem twice, 6/17/2017 and 6/7/2018
CategoryVisibility/wiper
DateMar 14, 2020
StateCO
Description
Replaced cracked windshield with oem replacements twice, 6/19/2017 and 6/7/2018
CategoryStructure:body, Visibility/wiper
DateMar 13, 2020
StateCA
Description
My windshield developed a crack starting from the bottom center, right where the windhield heating element is. The vehicle was in motion but nothing hit the windshield, I just heard a pop and saw the crack appear and in a matter of minutes it was half way up. Ended up replacing the windshield with an aftermarket one after subaru of america said they won't cover it.
CategoryUnknown Or Other
DateMar 13, 2020
StateMO
Description
Windshield large crack developed unexpectedly from very small chip while driving on highway. Windshield had been replaced when purchasing the car 4 months earlier.
CategoryVisibility/wiper
DateMar 13, 2020
StateNM
Description
My front windshield cracked for no reason. The vehicle was parked in my garage
CategoryVisibility/wiper
DateMar 13, 2020
StateAZ
Description
Was driving down the road and a crack appeared in the windshield. The crack quickly grew to cover a large portion of the driver's field of view.
CategoryVisibility/wiper
DateMar 13, 2020
StateOK
Description
On feb, 22, 2018 while driving south on i35 from norman to purcell, oklahoma the front windshield of our 2017 subaru outback shattered completely. The glass remained in the frame of the car but was fractured into innumerable pieces. The traffic ahead of us was greater than 100 yards and I witnessed no debris airborne before the glass failed. When we arrived at our destination several people inspected the windshield yet none of us could determine a point of impact,either by the direction of the fractures or by an indent in the glass.
CategoryUnknown Or Other, Visibility/wiper
DateMar 09, 2020
StateWA
Description
Windshield cracked and spread at multiple points during moderate temperature fluctuation. Cracked continued to spread over the course of a week. The vehicle was parked at the time the cracks formed and was parked when they speak. Ambient temperature inside the vehicle was 75 degrees f while driving and approx 40-55 f outside.
CategoryVisibility/wiper
DateMar 04, 2020
StateNJ
Description
While driving on residential road with and not hit by any debris or stones - , windshield cracked starting from lower edge section and then across windshield on passenger side.
CategoryUnknown Or Other
DateMar 03, 2020
StateCO
Description
My "eyesight" does not function appropiately since my windshield cracked. Turns off and on randomly, crack does not go through the sensor.
CategoryVisibility/wiper
DateMar 02, 2020
StateCA
Description
Parked the car with no crack in the windshield. Warmed up the car in the morning and found a crack when leaving for work. Vehicle was parked when it happened. Crack is located right above the wiper blade and spans in three directions right where the wiper deicer is located. Because of where it is located it could not have been caused by normal driving such as a rock or debris. I believe this to be a defect in the windshield.
CategoryVisibility/wiper
DateFeb 25, 2020
StateCA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that after stopping the vehicle it was discovered that the front windshield was cracked at the base of the windshield near the middle. The vehicle was taken to the chico subaru (2522 cohasset rd. Chico, ca) who replaced the windshield however, sometime thereafter the replacement windshield also sustained a similar crask. The cause of the failure was not determined. The manufacturer was not notified of the failures. The failure mileage was 6,500.
CategoryVisibility/wiper
DateFeb 25, 2020
StateNC
Description
Windshield cracked for no apparent reason
CategoryUnknown Or Other
DateFeb 24, 2020
StateCA
Description
Windshield cracked, over foot long
CategoryVisibility/wiper
DateFeb 24, 2020
StateTX
Description
I parked my car in my apartment's parking garage overnight. When I went out to my vehicle in the morning there was a large crack in the windshield approximately 24". There were no cracks or chips in the windshield prior to the windshield failing, nor did any object strike the windshield when it was parked.
CategoryVisibility/wiper
DateFeb 24, 2020
StateRI
Description
Ironically on the same day that I had the vehicle inspected per rhode island inspection laws, I parked the car in my driveway after the inspection. I came out a while later to find that the windshield was cracked. When I first observed it, the crack was about 6 inches long. It has now exceed 2 feet in length. I was baffled as to how the windshield cracked but then I subsequently read about how there were lawsuits being filed against subaru because there were numerous others whose windshield were cracking for no reason.
CategoryVisibility/wiper
DateFeb 23, 2020
StateMD
Description
The windshield has cracked in the bottom right corner and has traveled more than 15 inches towards the middle of the windshield. The cause of the crack is unknown
CategoryVisibility/wiper
DateFeb 23, 2020
StateGA
Description
I had to replace the windshield after discovering a crack. The vehicle was parked in our car port and was crack free when last driven the day before.
CategoryVisibility/wiper
DateFeb 23, 2020
StateCO
Description
My windshield started cracking for no apparent reason. I noticed it after getting ready to travel home after work. My car was parked in a covered garage.
CategoryVisibility/wiper
DateFeb 23, 2020
StateCA
Description
Stress crack on windshield for no apparent reason. Driving on highway, noticed that the windshield started to crack from the bottom center to middle. There is no chip mark from road debris. Just started to crack. No cars in front of me.
CategoryVisibility/wiper
DateFeb 23, 2020
StateWI
Description
I purchased new 2017 subaru outback on august 2017. However, the windshield was cracked without any reason after two weeks. I found it in the morning. I called to local dealer, but they said that I need to pay over 0 to replace the windshield. To save money, I replaced the windshield on safelife autoglass. I paid around 0, but my eyesight was not adjusted.
CategoryUnknown Or Other
DateFeb 22, 2020
StateCA
Description
The front windshield cracked a few inches above the dash board, it was about 6" long, the next day it grew to 24". In motion on hiway 50 south lake tahoe in a 40 mph zone
CategoryVisibility/wiper
DateFeb 22, 2020
StateMN
Description
Cracked windshield replaced, wipers have not worked as well after
CategoryUnknown Or Other
DateFeb 21, 2020
StateNC
Description
While I was in my parked car I turned on my windshield defroster and my windshield wipers. When I did this - the windshield spontaneously cracked. I watched the crack spread across the windshield. The car was stationary at the time of the crack. This is a known issue with 2017 - 2019 subaru outback, forester and crosstrek models. Both the dealership (flow subaru of winston-salem)and subaru of america refuse to fix this known issue.
CategoryUnknown Or Other, Visibility/wiper
DateFeb 21, 2020
StateCA
Description
Two episodes of spontaneous chipping/cracking. First chip happened in the lower right corner when parked in parking lot. This happened before the first 3 month check-up. We choose not to replace it as there was no evidence of spidering and it did not affect driver vision. Second crack happened today, while parked in a garage, at around 40k miles. This is a large crack that is arising from the medial bottom aspect of the windshield.
CategoryVisibility/wiper
DateFeb 21, 2020
StateNC
Description
Crack in windshield on drivers side, under the wiper bade area. Appears to originate in the 'frit' area of the windshield. Occurred around april, 2019.
CategoryUnknown Or Other
DateFeb 17, 2020
StateCA
Description
Sunroof exploded while driving on freeway
CategoryElectrical System: Instrument Cluster/panel
DateFeb 11, 2020
StateOH
Description
2017 subaru outback. Consumer writes in regards to vehicle dash display night hazard. *ld the consumer stated the bright daytime light was inadvertently activated the instrument panel light at night and blinded the driver nearly causing an accident. The dealer suggested dimming the light. *js
CategoryUnknown Or Other
DateFeb 10, 2020
StateTN
Description
I was waiting on my wife at the grocery store and the windshield started to crack a little at a time. First it was about 1/2 crack and not its about 10-11" crack right in front of the drivers seat
CategoryUnknown Or Other
DateFeb 08, 2020
StateIN
Description
Unable to get key out of ignition when vehicle is in park (in garage or anywhere else). Found issue on forums many times. Seems to be related to gear assembly. Messing with shifting, back into park, wiggling key eventually get it out. Sometimes it takes 5 minutes. Happens at least 40% of time.
CategoryStructure:body
DateFeb 05, 2020
StateTX
Description
My windshield cracked while sitting in a parking garage during a workday. The crack started off about 12", and about a month later spread all the way across the windshield.
CategoryUnknown Or Other
DateFeb 03, 2020
StateNE
Description
When going to park, I shift the car into park and turn off the engine but the key is stuck in the ignition. This has happened every time I've driven for the last three days. The only way to get it to come out is to turn it back on and trying shifting into park again, occasionally several times before it recognizes that it's in park and will release the key.
CategoryFuel/propulsion System
DateJan 29, 2020
StateVA
Description
Car lost power and engine shut down while at freeway speed with 1/8 tank apparent remaining on the gas gauge and 60 miles remaining on the miles to go indicator. Added 1 gallon at roadside and car started immediately. Added an additional 15. 5 gallons at a station 12 miles from point the engine shut down. This leaves between 2 and 2. 5 gallons of unused fuel in the tank at the point the car shut down from fuel starvation.
CategoryVisibility/wiper
DateJan 29, 2020
StateNJ
Description
I bought my subaru outback new from the dealer in june of 2017. Since then I have had to replace the windshield three times. The first crack, in 2017 was the result of a black walnut falling from a tree in which the car was parked under. The crack went from the driver's side all the way across the windshield. The second crack in 2018 was from gravel on a highway exit when the car was traveling at 35mph. The crack started at the top of the windshield and grew all the way down and across the driver's side in less than a day. The third crack happened in january 2020, the car was traveling at 65mph on rt 95 when the driver heard a pop and a crack appeared at the bottom of the windshield. The driver had not seen an object hit the glass nor heard anything greater than the small pop of the glass.
CategoryVisibility/wiper
DateJan 28, 2020
StatePA
Description
Windshield cracked and I'm not sure why. Started small; stretched completely across within two days. Driving it with the crack didn't feel safe. Hard to say if it was happening wile the car was moving or while it was parked since it happened slowly.
CategoryVisibility/wiper
DateJan 26, 2020
StateNJ
Description
Unexplained windshield cracking starting from the passenger side at the edge of the window by the defroster.
CategoryVisibility/wiper
DateJan 24, 2020
StateOR
Description
The windshield developed a horizontal crack on the driver side only a year and half into ownership. Nothing was observed to have struck the vehicle. The crack was not there in the evening when the vehicle was parked in our carport. It was observed when we went to drive the vehicle in the morning (july 10, 2018). San diego was experiencing average summer temperatures. The windshield was replaced at our own cost, as the dealership would not take responsibility. A second crack in the exact same place has appeared approximately 18 months later. Again, there was no crack when the vehicle was parked in our driveway in the evening. Nothing struck the vehicle's windshield in the days prior. In the morning, we came out to an identical horizontal crack on the driver's side of the windshield (january 21, 2020). The temperature was consistent with the winter average (low of 45f). As we have moved cities (san diego to portland), we took the vehicle in to have it looked at, as we also had a safety recall that needed to be fixed. Again, the dealership claimed that it wasn't their responsibility and that something must have hit the windshield at exactly the same place. The mechanic did not think that anything struck the vehicle. The assistant manager motioned for him to be quiet and then tried to convince my wife that it was a rock.
CategoryUnknown Or Other
DateJan 21, 2020
StateMN
Description
Cannot remove ignition key when done driving. Not always, but randomly.
CategoryVisibility/wiper
DateJan 20, 2020
StateCA
Description
While driving on hwy 101 in paso robles , heard a large pop. After stopping noticed a crack approx 8 inches long on passenger side about halfway up apparently emanating from the edge of the windshield. Did not see an obvious rock hit.
CategoryVisibility/wiper
DateJan 20, 2020
StateCA
Description
The windshield in our 2017subaru outback has failed for the third time in three years. A crack initiated in the passenger side lower corner wiper defrost zone, and grew upward and into the central part of the windshield. See photo. This happened under routine low speed in-town driving conditions and for no apparent reason except the windshield defroster was on. A cracked windshield is a safety risk. Subaru is well aware of the deficiencies in the windshield design and materials in outbacks and other subaru models of this vintage, and the attendant safety concerns the defective windshields represent. Evidence of a pervasive defective windshield problem and related safety concerns includes subaru service bulletin #12-19215r and numerous associated class action suits including luong v. Subaru of america and powell v. Subaru of america. Subaru's solution has been to replace broken defective windshields with new defective windshields of the same type that are prone to break again, or to deny responsibility. Subaru should offer free windshield replacements for the life of affected vehicles, or improve the windshield design and materials to actually fix the cracking and damage susceptibility issues.
CategoryVisibility/wiper
DateJan 14, 2020
StateWA
Description
While driving 60 mph on the freeway, my windshield spontaneously popped or cracked in my 2017 subaru outback 3. 6 limited. It caused a distraction for me while driving as I threw up my hands to shield my face. The crack was about 5 inches near the lower portion of the middle/passenger side of the windshield on the vehicle. The next day I started the car and had the defrost on in cold weather, which I suspect may have spurred the first cracking, and the crack spread horizontally across the windshield. I suspect the glass is defected. It could maybe also have something to do with the positioning of the defrost vents inside of the vehicle blowing onto the windshield. I was quoted over

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,000 for the repair as they will have to recalibrate my subaru eyesight camera system as well when replacing the windshield with new glass. I have read that many people experience multiple spontaneous cracks in their windshield per year, which will not be covered under my vehicles warranty. I specifically bought this car for the warranty as well. I would lose money on my car if I traded it in at this point. It should not be my responsibility to pay for subaru's mistakes and dishonesty in producing defected glass. I can provide a receipt for repair once completed.
CategoryVisibility/wiper
DateJan 14, 2020
StateAZ
Description
Within the first 100 miles of owning our brand new 2017 subaru outback a small rock hit the windshield going under 10mph and a crack propagated across the entire windshield. When we took the car into subaru they rejected fixing the issue because they said a rock hit the windshield. Recently we turned on our front window defroster and the windshield cracked again and propagated across the entire windshield again. We requested subaru fix the issue again because it was a non impact failure of the windshield and they rejected to fix the windshield because they said other sections had rock chips (the section where the crack occurred did not have a rock chip). This is a significant safety issue that the windshield will break with little to no external force being applied to it which will cause the windshield to fail and subaru will not resolve the issue.
CategoryVisibility/wiper
DateJan 07, 2020
StateWA
Description
Windshield had a crack for no reason. Car was stationary and in the covered garage. We noticed the crack originate from the bottom center of the glass and was spreading upwards towards the middle. We had to get the entire thing replaced.
CategoryVisibility/wiper
DateJan 06, 2020
StateCA
Description
When leaving my garage on 1/2/2020, a 9" vertical crack was first noticed in the top middle portion of the windshield, just below the right eyesight camera of my 2017 outback. Two days later, when entering my parked vehicle, I noticed a 10" horizontal crack to the left (towards the driver's side) and an 4" horizontal crack had developed to the right from the bottom end of the vertical crack. The windshield does not appear to have any deep chips that would have initiated the cracks. The cracks are propagating into the driver's view which is a safety issue.
CategoryElectrical System
DateJan 04, 2020
StatePA
Description
When you hit the button to release the rear hatch it does not open all the time. You get three beeps and the hatch does not open. If you use the key fob and attempts to open the rear hatch is the same thing three beeps and does not open. The only way to get it open is to disconnect battery cable wait a minute reconnect cable then hit the button then rear power hatch opens. This is happened multiple timesi took vehicle to dealer wants to get it looked at they could not replicate the issue. Same issue happened again today. Sidenote when I enter my pin it comes up on your site is a 2017 my subaru forrester sport is a 2019
CategoryVisibility/wiper
DateJan 03, 2020
StateOH
Description
While driving on the highway my husband turned the defrost on and we heard a 'pop' sound. Then my husband said your windshield is cracking and nothing hit the windshield. The crack started in the bottom center of the windshield in the black part of the windshield and the crack curves up and towards the passenger side of the windshield.
CategorySteering
DateDec 28, 2019
StateWI
Description
While driving at highway speeds on clear dry roadways, the steering feels as if I have a brief loss of control. I liken it to hitting a patch of ice and having a slight loss of steering control. I've noticed it twice while entering a curve and decelerating from 55 mph to 45 mph (the reduced speed limit of the curve). This issue happens only intermittently and is only noticeable at highway speeds. We had the subaru dealer look at it and they said nothing was wrong.
CategoryVisibility/wiper
DateDec 27, 2019
StateCT
Description
2017 outback second time windshield has cracked. First time (11/2018)something very tiny hit the bottom of the windshield and it cracked. The car was on an interstate. The emphasis is on tiny, no way it should have cracked. This time, 12/25/2019, I was in the passenger seat, on an interstate, looking straight ahead and all of a sudden a crack appeared on the top of the windshield. I exclaimed to my husband "the windshield just cracked!". Nothing hit it, it just cracked and it continues to grow. This was and continues to be a known problem based on reading I have done. I hoped the first time around subaru had corrected the problem with the windshield, I had a corrected windshield and no longer had to worry. Why isn't this obvious problem being addressed? My insurance rate went up as a result of the first "incident". And, with the first one it took around 30 days to get it resolved primarily because of a difficulty locating a subaru replacement windshield.
CategoryUnknown Or Other
DateDec 23, 2019
StateCA
Description
The windshield on the car cracked. I don't think it was hit by anything. If it was, it must've been a very small object. I noticed it when I went out to the car one morning on my way to work. I had someone come out and repair it as best they could, so there is a mark at the bottom of the crack where they drilled to stop it from getting worse.
CategoryVisibility/wiper, Visibility/wiper
DateDec 23, 2019
StateCA
Description
Spontaneous cracks in windshield without any visible evidence of a chip or experiencing any "hits" to the windshield while driving - go out to start my garage parked subaru outback (touring) and notice a linear crack across windshield on three (3) separate incidences within 369 days feb 2018, may 2018, & feb 2019.
CategoryVisibility/wiper
DateDec 23, 2019
StateCA
Description
Spontaneous cracks in windshield without any visible evidence of a chip or experiencing any "hits" to the windshield while driving - go out to my garage parked subaru outback (touring) and notice a linear crack across windshield on three (3) separate incidences within 369 days - feb 2018, may 2018 & feb 2019
CategoryVisibility/wiper
DateDec 23, 2019
StateWV
Description
We noticed a chip in the windshield when we doing a car cleaning and reported it to our car insurance company; otherwise, we weren't aware of it happening, it still exists and I need to get the car inspected in january, and I don't know if it will pass.
CategoryVisibility/wiper
DateDec 22, 2019
StateMI
Description
My windshield has cracked multiple times. I had to replace it out of pocket when I believe the windshield was defective.
CategoryUnknown Or Other
DateDec 15, 2019
StateCA
Description
In february 2019, a crack appeared starting at the base of the windshield. Throughout the day it grew to go across the windshield. Subaru said I had to fix it there due to eyesight. In december 2018, the same thing happened. I noticed a small crack when I got into my car. Nothing hit it. Throughout the day the crack spread about two feet. This all happened in less than a year. I do not think a crack occurred from being hit by anything. I think it's a defective windshield. The vehicle was stationary both times that I saw the initial crack.
CategoryVisibility/wiper
DateDec 10, 2019
StateCA
Description
Windshield cracks and requires replacement following the smallest of pebbles impacting windscreen. This is my second replacement following a small hit resulting in the entire screen cracking from molding to molding, rendering the vehicle unsafe to drive.
CategoryVisibility/wiper
DateDec 09, 2019
StateCA
Description
The windshield just cracked while I was driving entering the freeway. There was no vehicle in front of mine within 150 feet. There is no mark indicating an impact to the windshield where the crack starts.
CategoryElectrical System, Vehicle Speed Control, Visibility/wiper
DateDec 06, 2019
StateTX
Description
Windshield cracks and instantly spread with minimal impact disabling car speed control and safety systems such as pre-collision braking and lane keep assist.
CategoryPower Train
DateDec 06, 2019
StateTX
Description
Transmission periodically puts extra power to wheels during braking resulting in many near misses.
CategoryVisibility/wiper
DateDec 05, 2019
StateCA
Description
My subaru outback 2017 windshield was hit by a tiny stone at ~50mph speed, barely leaving any mark. However, later on (hours later) a crack started to grow from that area. Every several days it would increase by a few inches, eventually splitting into couple directions across a few weeks period. It ended up closing a full loop, at which point I feel it is unsafe to drive and am about to replace it. Similar type of minor stones hits never seemed to cause any such issues on other cars I've owned.
CategoryVisibility/wiper
DateDec 03, 2019
StateMI
Description
Windshield appeared to spontaneously crack from center middle upward - no impact or other cause noted. Date of incident is approximate.
CategoryElectronic Stability Control, Service Brakes, Unknown Or Other
DateDec 01, 2019
StateAK
Description
Key gets stuck in the ignition. The car drives, turns off, and turns on like normal however, when the car is put into park, turned off, and the the key is attempted to be removed the key does not come out. It only comes out after sometimes an hour or more of putting the car into drive and then into park again. This happens every time I attempt to remove the key.
CategorySteering
DateNov 26, 2019
StateVA
Description
The key gets stuck in the ignition and will not release. Have to leave the key in ignition all the time.
CategoryUnknown Or Other
DateNov 18, 2019
StateCO
Description
Keys get locked into ignition when in park and ready to leave car and are impossible to remove.
CategoryUnknown Or Other
DateNov 15, 2019
StateWA
Description
Windshield cracked while car was parked inside garage. Crack was significant and appeared for no reason. Windshield was replaced on 2/13/19 and eyesight had to be recalibrated. It is our belief that this is consistent with the lawsuit re: 2017-19 outback windshield cracks.
CategoryElectronic Stability Control, Steering, Unknown Or Other
DateNov 14, 2019
StateVA
Description
On multiple occasions (when starting in driveway - stopped, while driving in parking lot - 5 mph, driving in town - 25 mph, while driving on highway - 60 mph) all advanced safety features are disabled including (but not limited to) eye sight (fab - forward auto brake, acc - adaptive cruise control, las - lane assist steering), rab - rear auto brake, rear cross traffic alert, blind spot detection, park brake, abs, traction control, power steering. Note that the failure of these systems does not cause a check engine condition and no error codes are logged. The dealer indicated that the first 4/5 failures left no codes. The next failure was delivered to dealer while running in a failed state. Dealer reported no codes found. Since the dealer did not report this to subaru I will be reporting this problem to subaru.
CategoryStructure:body
DateNov 06, 2019
StateWI
Description
Windshield developed a chip which turned into a 12 inch crack without impact from rocks or large road debris. The chip appeared will driving on the highway when the sound of sand or bugs was hear to hit the windshield but was not anything that would result in a chip that would lead to a 12 inch crack. The windshield had to be replaced. Cost to replace the windshield out of pocket was 5. 73 plus tax
CategoryElectrical System
DateNov 02, 2019
StateTN
Description
Key has begun to get stuck in ignition each time I shift into park and shut off the engine. One has to repeatedly slam the gear shift into park for the ignition switch to recognize the car is indeed in "park" and release the key. Could create an issue for anyone without the physical strength to "slam" the gear shift into "park" or someone who needs to quickly exit their vehicle and get into their locked house or building. House keys are always attached to car keys, which are inevitably stuck in the ignition. A search of online forums shows this is a known issue that subaru has not made good on and dealers are charging owners upwards of 0 to repair.
CategoryUnknown Or Other
DateNov 02, 2019
StateID
Description
Right side front quarter glass spontaneously shattered. The vehicle was stationary, not running, and parked in the garage with all garage doors closed. The date was 09/02/2017. The vehicle was purchased new on 07/19/17 with an odometer reading of 18 miles. Cause of the glass shattering is unknown.
CategoryUnknown Or Other
DateOct 31, 2019
StateIL
Description
Ignition key gets stuck and would not come out because of faulty shift gear sensor not recognizing the park position.
CategoryVisibility/wiper
DateOct 31, 2019
StateOH
Description
My wife was driving the subaru in town on a paved road her when she heard a pop/crack noise. A crack became visible immediately and after she took a lunch break and returned to the car, the crack had expanded further into her line of site. The crack started in the lower corner of the windshield on the drivers side. This happened in mid august 2019. We had to replace the windshield in september since it interfered with her visibility. I have a photo which is too large (over 5mb) to be accepted by this form.
CategoryEngine
DateOct 30, 2019
StateCA
Description
Tl* the contact owns a 2017 subaru outback. During cold weather, the vehicle failed to start. The failure occurred ever since the vehicle was purchased on april 15, 2017. The vehicle was taken to capital subaru (920 capital expressway auto mall, san jose, ca 95136) on three different occasions, but they were not able to replicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,718.
CategoryVisibility/wiper
DateOct 30, 2019
StateNJ
Description
My windshield spontaneously cracked and spread to the point where I had to replace it. The car was parked in my garage when it cracked. After driving the car the crack spread the entire span of the windshield.
CategoryVisibility:windshield
DateOct 29, 2019
StateCA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the windshield cracked without impact or warning. The vehicle was taken to two different dealers, including lithia reno subaru (775-800-5534, located at 2270 kietzke ln, reno, nv 89502). Both dealers insisted that the windshield was impacted by something. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 29,000. The vin was unknown.
CategoryUnknown Or Other
DateOct 28, 2019
StateCO
Description
The windshield developed a crack from the bottom corner of the driver's side for no apparent reason when the car was garaged. There was no rock or other damage to cause it. It has spread across the windshield. The windshield replacement is prohibitively expensive and this is a known problem to subaru.
CategoryUnknown Or Other
DateOct 28, 2019
StateNY
Description
Windshield cracking.
CategoryUnknown Or Other
DateOct 28, 2019
StateCA
Description
Windshield has broken for the 2nd time since purchase. Both times subaru glass.
CategoryUnknown Or Other
DateOct 28, 2019
StateWA
Description
Within a couple weeks of having to have our windshield fixed, I was driving straight ahead on a freeway, approximately 70 mph, when a crack streaked across our windshield. We couldn't figure out why, thinking maybe a tiny rock hit us. A few days later we asked subaru to fix it, but they said that's not what they do and sent us to a local auto glass company. They said these new windshields with all the technology like eyesight, etc. Seem to make the windshields more fragile. On june 1st, 2017 (our car was only 6 months old), having the windshield replaced, we picked it up to a tune of

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,485. 02. I wondered when we would have to be back in for another fix. Very concerning.
CategoryVisibility/wiper
DateOct 27, 2019
StateVA
Description
Windshield cracked while car was parked.
CategoryVisibility/wiper
DateOct 27, 2019
StateWA
Description
Windshield developed a crack from the very top edge without any impact or signs of damage. Vehicle was stationary and in a covered garage.
CategoryVisibility/wiper
DateOct 27, 2019
StateOR
Description
The windshield cracked and by the end of the day (sitting in a parking lot) was several feet long. I took it to the dealer service center and had it replaced. Used my insurance claim and paid out of pocket.
CategoryUnknown Or Other
DateOct 26, 2019
StatePA
Description
I own and drive a 2017 subaru outback premium. I like this car and enjoy driving it. My car has the full eyesight safety system. On september 27 2019 I was driving southbound on the northeast extension of the pennsylvania turnpike. I was a few miles south of the lansdale exit in the middle lane of three. The road was dry, the weather clear and temperature about 80 degrees. I was driving between 65 and 70 mph. A car passed me on the right at a high rate of speed and pulled into my lane in front of me. My subaru pre-collision braking system slammed on the brakes and brought me to an abrupt stop in my lane. I had no control of the vehicle. My wife was screaming ' what are you doing ? What are you doing ? 'my eyes went to the rear view mirror to see who was going to hit me. My foot stayed on the accelerator trying to keep moving. The pre-collision braking system finally released the car and I was able to move again. I moved to the right lane and put my emergency four way flashers on. It happened two more times in the next mile. I pulled over and called the dealership and they advised how to turn off the pre-collision braking system. On october 3rd I took my outback to the ciocca subaru dealership in allentown pa. They kept the car for a week and claimed there is nothing wrong with their eyesight system. I don't feel safe driving this car.
CategoryUnknown Or Other
DateOct 14, 2019
StateWI
Description
The windshield on my 2017 subaru outback with 28,000 mi. Has developed a crack I see that a lot of owners of outbacks are also having cracks develop. Not sure if there is a recall on the windshield. The crack showed up as I pulled the car out of the garage I wasn't even driving on the road. The crack is on the top of the windshield near the center.
CategoryUnknown Or Other
DateOct 10, 2019
StateNY
Description
The ignition key cannot be removed from ignition. This does not happen every time, but several times a week. I have read many online complaints where this is happening to several subaru owners. They said subaru is charging the consumer anywhere from 5 to 0 to fix it.
CategoryElectrical System:ignition:switch
DateOct 09, 2019
StateAL
Description
Tl* the contact owns a 2017 subaru outback. The contact turned off the vehicle, but the key could not be removed from the ignition switch. The contact stated that the failure occurred for approximately two weeks. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,700.
CategoryUnknown Or Other
DateOct 09, 2019
StateTX
Description
Faulty windshield, I am on my third windshield which has just cracked. The crack always begins in the same place, lower passenger side below windshield wiper assembly in defrost portion of glass. Subaru has replaced the glass twice at no cost at 27,407 miles and 45,099 miles. Now at approx. 63,000 miles it has happened again. Subaru is "unaware" of any problem with the windshields in 2017 outback models. I am unaware of any rock impact to the glass. While in motion on the highway, I hear a pop sound and crack begins to form and spread quickly.
CategoryElectrical System
DateOct 07, 2019
StateOH
Description
After stopping vehicle and putting it in park, key will not return to start and is stuck in ignition.
CategoryElectrical System, Power Train
DateOct 06, 2019
StateNC
Description
The keys could not be removed from the ignition after shifting the car into park and turning the car off. The problem first appeared around september 2019 (approximately 42,000 miles). Over the next few weeks the problem progressively got worse, and required shifting from neutral to park multiple times until the keys could be removed. The select lever assembly (part 35111al00b) was replaced with the newer version (part 35111al00c) which fixed the issue. The original select lever assembly (35111al00b) was tested and it had a problem with the "p" range switch. Resistance across select lever assembly pins 1 and 2 showed a resistance of 2-3 ohms when the select lever was in the park position. The service manual states that the "p" range switch resistance should be less than 1 ohm when in the park position. This high resistance likely caused the ignition to fail to recognize that the car was in park and prevented the keys from being removed.
CategorySuspension
DateOct 06, 2019
StateNY
Description
Passenger side rear strut completely collapsed/failed at 45000 miles. I replaced (not an easy job) with same kyb oe part.
CategoryVisibility/wiper
DateOct 04, 2019
StateNH
Description
4th windshield replacement on 2017 subaru outback 2. 5i premium with eyesight (43,000 miles). Minor impact while driving which I'm sure happens every day to other makes without needing to replace windshield. Never had to replace a windshield in this household with 80+ years of driving non-subarus. Subaru cannot guarantee that defective glass from 2015-2016 is not being used as oem replacement. Went with aftermarket on 4th time. Seems to me that subaru glass is defective.
CategoryElectrical System
DateSep 18, 2019
StateWI
Description
Can not remove key after turning car off. Vehicle is stationary, in park and engine off when this occurs. Key stays in column. Slamming shift lever a few times sometimes frees it up. Subaru claims it's not a recall issue. Been happening each day the last week.
CategoryVisibility/wiper
DateSep 18, 2019
StateCA
Description
Have to replace windshield for 2nd time on 2017 subaru outback. Cracks have been both times on drivers side from bottom up under wiper with no chips on windshield. There was a class action suit for the same problem for the 2015 and 16 outbacks which subaru lost but so far they are nor covering the 2017 models which is has a different windshield but having numerous complaints for the same problem. The cracking both times was first noted when the car was in the our garage.
CategoryElectrical System
DateSep 11, 2019
StateOR
Description
Battery dead several times. Have had to have it jumped six times. Battery replaced by dealer once. I note that many subaru owners have similar problem.
CategoryEngine
DateSep 08, 2019
StateIL
Description
The coolant loose and has coolant smell after drive a car. I had several same reason service. They nothing wrong they fill up coolant that's it. Now almost empty reservoir. And it's over limited warranty. It's 36059 miles.
CategoryVisibility/wiper
DateSep 06, 2019
StateNY
Description
We purchased this vehicle used in july 2019 and I noticed that the subaru dealer we purchased it from had replaced the windshield. Now its been about 2 months and the windshield has developed a spontaneous crack on the bottom about 9 inches long in a s shape. The car was parked on my driveway when this occured. I believe there must be some kind of defective design on these vehicles. I have read that even 2019 subaru outbacks are having this problem. Subaru claims that a flaw in the windshield wiper deicer element causes the cracks on 2015-16 models but if thats the case, why is this happening to the model years up to 2019? The body style from 2015-2019 are pretty much the same. I believe subaru is aware of this and does not want to acknowledge this problem.
CategoryUnknown Or Other
DateSep 05, 2019
StateCO
Description
The gear shifter does not go in to park completely allowing for release of the key. There is a 'reset' you can do in the center console or they will replace the shifter solving the problem.
CategoryUnknown Or Other
DateAug 29, 2019
StateGA
Description
My outback has horrible wind noise. Its so loud I cant use the bluetooth phone, nor listen to the radio. Absolutely horrible and will impact my next purchase.
CategoryElectrical System
DateAug 28, 2019
StatePA
Description
My vehicle, while stationary without anything plugged in or running (I. E. Ac), has the battery die. The vehicle is a 2018, and this happened 08/24/2019. I believe a battery to be a maintenance item, but being less then 2 years old under 'normal' use is contrary to industry or manufacturer standards, which I believe the unexpected timing and nature creates a safety issue. I replaced the battery, and found this to be a common issue with subaru's; however, never received any advisement or notification from the company.
CategoryUnknown Or Other
DateAug 27, 2019
StateWI
Description
Possible structural design issue that causes the front windshield to crack. Oem windshield cracked suddenly a year ago. The crack started at the very top of the windshield in the center. No apparent stone chips or other damage to attribute this to. About 8 weeks ago the replacement windshield also cracked, this time starting under the driver side hood area, at the very bottom of the windshield. There's no way for a rock or other object to impact this area, which, given the sudden large cracks that appeared, lead me to believe there's a structural stress issue coming to play on the front windshield. As the front windshield is a structural safety component of the vehicle, I believe this causes a safety issue long term, not to mention a sizable annual expense between the windshield and having the eyesight cameras recalibrated for the new glass. Vehicle has been on the road less than three years. The 'when did this happen' date selected based on this years cracking. I didn't take photos of last years cracked windshield. Current cracked windshield still in the vehicle.
CategoryVisibility/wiper
DateAug 26, 2019
StateCA
Description
Our outback was sitting in the driveway since yesterday afternoon. This morning my wife discovered a large crack in the windshield. It's approximately 7 inches long. I've read on several websites that this is an ongoing issue with late model subarus. Can you please help us?
CategoryVehicle Speed Control
DateAug 21, 2019
StateIN
Description
Car stalled (4x's at least) when making turns; stalled after passing a car when I returned to my lane with high speed traffic behind me. Have had this problem since we purchased car. Have taken to dealer several times, each time the result was "they couldn't duplicate problem", once they said they adjusted the software to correct problem, result didn't seem to improve.
CategoryEngine, Vehicle Speed Control
DateAug 19, 2019
StatePA
Description
Yesterday morning, I stopped my subaru in order to back into a parking space. The car was in drive and my foot was on the brake. While my foot was still on the brake and I was changing gears from drive to reverse, the engine started accelerating full-throttle. I had to press the brake pedal very hard to prevent the car from going down the hillside behind the parking lot. I put the car back in park with the engine revving full-throttle and turned the ignition off. After this incident the car operated normally ' until today. Today, my car was parked in my driveway in front of my garage. When I started the car everything seemed fine ' until, with my foot on the brake, I attempted to change gears from park to drive. Again the engine immediately and unexpectedly accelerated full-throttle. As I was moving the gear shifter from park to reverse to neutral to drive, I again had to press the brake pedal very hard to prevent the car from backing into my garage door. I immediately called my subaru dealer but could not reach the service department. After 10-12 rings I got a message instructing me to leave a message for them to call me back since they were currently experiencing heavy call volume due to an increase in recall issues. I called back and got through to someone in the service department and explained the problem to them. They said they were unfamiliar with this problem on subaru outbacks.
CategoryUnknown Or Other
DateAug 16, 2019
StateFL
Description
Hesitates for 3 to 4 seconds from a stop without warning. Has been occurring since we bought it new jan. 2017. Reported to service dept at dealership. Told it is the way I drive. Reported it to subaru corporate offices. They refuse to check into it and say it is not a problem. I am very careful about pulling into traffic as I never know when this will happen. It also has a rough idle. I know there is a problem with these vehicles in the throttle assembly.
CategoryElectrical System:ignition
DateAug 13, 2019
StateOH
Description
Tl* the contact owns a 2017 subaru outback. When the vehicle was placed in the park position, the key failed to eject from the ignition without warning. The contact called ganley subaru of bedford (123 broadway ave, bedford, oh 44146, (440) 439-3444) for further information on the failure. The contact was informed that the vin was not included in a recall. The vehicle was not diagnosed or repaired. The failure recurred multiple times. The manufacturer was contacted and stated that there were no recalls. The contact was provided case number: 146834249388. The failure mileage was approximately 45,000.
CategoryVehicle Speed Control
DateAug 12, 2019
StateVA
Description
Was sitting at a traffic light on a city street, the light turned green and I accelerated through the light and after 100-200 yards, the car accelerated wide-open on its own. I hit one car on the right rear and rear-ended another which stopped the vehicle. All the airbags deployed.
CategoryUnknown Or Other
DateAug 10, 2019
StateCO
Description
My wife was driving on I-80 in nebraska. With no traffic around, her sunroof spontaneously exploded while driving. There were no warning signs or anything ahead fo the event. Luckily the headliner shade was closed so the didn't get hit by glass and were able to pull over safely.
CategoryElectrical System, Engine, Power Train
DateJul 31, 2019
StateCO
Description
Cannot remove key from ignition when in park. Many others have reported this online, and the dealership is charging me to check what the issue is. When in park, steering wheel is straight, not on a slope, the key is stuck in the ignition. Can turn it off, but can't remove the key. Sometimes jiggling, sometimes starting and turning back off, and sometimes starting, putting in drive, and slamming the shifter into park again solves the issue, but sometimes not. Spent over 20 minutes today trying to get it out, drove to the dealer, and it came out without an issue. No consistency to the issue.
CategoryVisibility/wiper
DateJul 29, 2019
StateMI
Description
Tl* the contact owns a 2017 subaru outback. The contact activated the dimmers for the rearview mirrors. She stated that she could not see out of the mirrors and the mirrors themselves were too dark. The contact stated that the vehicle also had tinted windows. The contact took the vehicle to dunning subaru (3771 jackson rd, ann arbor, mi 48103, (734) 662-3444) and was informed that the tinted windows were the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 17,000.
CategoryUnknown Or Other
DateJul 25, 2019
StateWA
Description
Repeated issues with rear lift gate. Including not opening and sticking an animal in the back and not shutting completing however giving the indication of shut. Today 7-25-19, I was driving at approximately 55 miles an hour and the liftgate not shut light illuminated on my dash during the morning communicate. There was no safe place to pull over until 10 minutes later. When I got out of the car it appeared to be shut however I had to push on the back several times to shut it. Luckily my dog was not in the car at the time, but this can pose a major safety issue if actually came open. I have called the local dealership several times about the issue but they said they cannot do anything if they cannot recreate it they only reset the sensor. This was the final draw for me and I believe the vehicle is unsafe. Note: picture taken was when I was at a stop light.
CategoryVisibility/wiper
DateJul 22, 2019
StateCA
Description
Windshield cracks and chips way too easily.
CategoryUnknown Or Other
DateJul 12, 2019
StateFL
Description
Driver front door lock and unlock failed. Doesn't operate with fob or key. Lock and unlock interior switch doesn't work either,no affect.
CategoryVisibility/wiper
DateJul 10, 2019
StateVA
Description
Windshield developed crack from under driver's wiper up and across 3 inches then across to up to above other wiper then up in half circle and back across the windshield to the driver's side. Car had been parked.
CategoryPower Train
DateJun 26, 2019
StateWA
Description
The gear shift does not engage fully in park when the car is stopped. This is an intermittent problem. If it is not engaged fully when the engine is off, the key cannot be removed and the gear shift can slide from park to reverse and neutral without pressing the gear shift button. It is necessary to restart the car sometimes two or three times in order for park to fully engage. Twice when the car was idling in park it did not engage fully and slid into reverse. The second time caused an accident but no injuries. The car has been serviced regularly and there have been no warning indicators to date.
CategoryVisibility/wiper
DateJun 18, 2019
StateIL
Description
In april 2017, just 3 months after purchasing my outback new, I was driving along I-10 in louisiana when I heard a loud noise and a crack in windshield appeared. It began to grow and a couple of months later, in june, there was another spontaneous crack in my windshield that appeared. My car was still under warranty but my dealership told me that this was not covered. The cost was over 0 for replacement and calibration of eye sight. We purchased the oem windshield because they told us our eye sight may not work with a generic windshield. It was replaced august of 2017 - car was less than one year old. Well, a year later in september of 2018, the spontaneous cracks started appearing again. And now the crack expands across the entire windshield. I am upset at having to change it again because I feel like this will happen over and over again. It is dangerous and effects visibility. Subaru should take care of this.
CategoryElectrical System
DateJun 17, 2019
StateTN
Description
The attached invoices are a result of numerous electrical issues that I have experienced since owning the outback. Each time I would go for service with key fobs not working the employees were so rude and spent all their time making me feel like an idiot instead of trying to solve the problem. I have left in tears many times. The radio and bluetooth were not working right from day one. When I complained to grayson in knoxville he dialed a local number in knoxville and said "nothing wrong" with the telephone system I still struggle with calls thru the bluetooth. Earl duff in harriman has been the most considerate of all the others. However, I find it hard to believe that at 58,000 miles, the passenger airbag is out of commission. Right now I am driving with every one of the digital indicators on. Cannot use cruise control. The rear hatch only raises abt 1/4 of the highth that it should. I have heard so many good things about a subaru and had to have one. I have had nothing bur disappointment from the mentioned dealers. Right now the car is parked in the garage. It still runs but who knows what will happen while I am driving.
CategoryElectrical System
DateJun 15, 2019
StateMA
Description
Car does not start bad battery
CategoryVisibility/wiper
DateJun 10, 2019
StateNC
Description
Driving on interstate and small pebble struck center of windshield. At the time of impact no visual damage to windshield. Drove approximately 5 miles on the way to home when the lower center of windshield cracked. Crack is estimated 8 inches in diameter.
CategoryUnknown Or Other
DateMay 30, 2019
StateNJ
Description
Touch screen multimedia system freezes and makes handfree calling, voice commands and other functions on screen and certain control functions on steering wheel inoperable while driving. Occurs intermittently but has happened more than once.
CategoryVisibility/wiper
DateMay 30, 2019
StateCT
Description
Camera display does not always display the rear view image while backing up. First time it happened was 5/25/2019.
CategoryVisibility/wiper
DateMay 21, 2019
StateTX
Description
My windshield was struck with debris while traveling down a 35mph road. The chip immediately began to crack in two directions. I have a extended warranty from subaru that is for windshield protection, which my dealer said will not cover.
CategoryEngine, Power Train
DateMay 18, 2019
StateMD
Description
In two separate events the car lost power while accellorating at highway speeds to merge into traffic from a stand still. The gas pedal became unresponsive and the tranmission stopped shifting. In the first incident the engine stalled, and in the second it sputtered and almost died during a heavy merge on an on ramp. No diagnostic codes were thrown, so the manufacturer claims there is nothing wrong with the car. In the first incident the car was leaving the toll plaze on the dulles greenway head toward leesburg, va. Under full acelleration leaving the toll plaza and effectively driving straight, the car started shufting erratically, and eventually lost power and stalled. In the second incident, about two months later, the car was on a decline on-ramp merging into heavy traffic on rt-270n heading toward frederick, md. The car again started to shift erratically, then began to stall, but I was abke to use the paddle shifters to shift the 'gear' of the cvt and prevent stalling. Afger about 30 seconds the car was operating as normal. Again, the dealer has not found any diagnostic codes, and indicates there is nithing wrong with the vehicle.
CategoryElectrical System
DateMay 16, 2019
StateWA
Description
Once the vehicle is placed in park, the key gets stuck in the ignition and can't be removed. The only way to remove the key is to place the vehicle in drive and back in to park (with more force). This happens about 50% of the time when trying to remove the key. My warranty is for 36k miles or 3 years. The car is currently at 38k miles.
CategoryUnknown Or Other
DateMay 14, 2019
StateNC
Description
Original windshield cracked by rock (I think) hit at top near edge and crack instantly ran down and across the windshield. Took to dealer for replacement, took all day because the first windshield they installed broke, so they had to put in a second. A week later heard a loud pop, like a rock had hit the windshield and window cracked from just above the wiper on the passenger side up and to the middle of the windshield. If it was a rock it couldn't have came directly in but would have had been lobbed as a straight in shot would have clipped the wiper and the wiper has no damage. There is a very small ding in the windshield, certainly not significant enough to cause a crack that would instantly run across the windshield. Dealer will not warranty a 1000 windshield that I had for a week. I don't think the integrity of the windshield is sound if a small rock dings the windshield and causes it to crack. If something of size were to hit it I think it would likey break through and could seriously injure someone. This is a huge safety issue, the glass is defective. Windshields are built to withstand serious impact without cracking. Some needs to look into this. I've seen many people reporting this online and someone is going to get hurt. Subaru needs to recall all the vehicles and replace with safe glass and they need to reimburse all those like me that have incurred ridiculous expense because of this defect.
CategoryVisibility/wiper
DateMay 14, 2019
StateCA
Description
Windshield spontaneously cracked while driving in rainy conditions with the defroster on. I heard a large pop. I was driving on the freeway, I wasn't behind any traffic. The cracked started at the side of the windshield. On my way home later that day with the windshield the crack grew an additional 6 inches. I originally thought this was just a freak accident but then I seen someone else's post on newer model subaru windshields and there are hundreds more incidents exactly like this one. I know there was a lawsuit in 2017 on the 2015-2016 model windshields, but I read enough to believe this problem still exists in the 2017 to present models. This isn't safe. Torque news there is an article dated may 5, 2018, "subaru loses lawsuit over faulty outback windshields" discussing the lawsuit, the comments from the fellow subaru owners is concerning.
CategoryVehicle Speed Control
DateMay 12, 2019
StateVT
Description
When pulling into a head no prking space, the engine revved and the car sped forward several feet, hitting a rock in the lawn. I put the car in reverse and the same thing happened with car speeding until I could hit the brake.
CategoryAir Bags, Seat Belts, Visibility/wiper
DateApr 24, 2019
StateTX
Description
I hit a large deer on ih 10 at 75 mph. All airbags deployed safely but conpletely blocked my vision and prevented me from exiting the vehicle as the bags blocked door handles, window control switches and my seat belt release. Another motorist cut air bag strips and helped me to exit the car. Fortunately, no fire.
CategoryVehicle Speed Control
DateApr 24, 2019
StatePA
Description
Tl* the contact owns a 2017 subaru outback. While pulling into a parking space at a very slow speed, the vehicle suddenly accelerated and crashed into a pole and a second vehicle. There were no injuries and a police report was filed. The vehicle was towed. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 20,000.
CategoryVisibility/wiper
DateApr 24, 2019
StateIL
Description
We put car in garage. It was clean perfect condition. The garage is locked and I found a spider scratch which had no visible hole from a pebble. The spider crack was internal so I could feel no indentation. I have witnesses in the vehicle. It is very clear that it was inherent in the window. To avoid possible danger I brought it to dealership. I still paid 0 for repair and I bought it new. Also I had scratch protection.
CategoryFuel/propulsion System
DateApr 15, 2019
StateOH
Description
Fuel gauge is inaccurate and does not show near empty when no usable fuel is left in the tank. We were driving to an event with slightly less than 1/4 of a tank of gas remaining when the vehicle ran out of fuel. Complete engine stall (no sputtering/etc. Before) at 70mph on the highway, requiring an emergency stop across several lanes of traffic. This is clearly a dangerous problem, and it seems several other 2017 outback owners have reported similar issues. It appears to be similar to the 2018 fuel gauge recall (wtw-82) but for 2017 vehicles. Unfortunately, I didn't think to take a picture of the fuel gauge, but was actually paying close attention as I had received the notification for subaru's wud-89 "distance-to-empty software update," so I knew the distance-to-empty indicator was wrong, but given the notice said nothing about the fuel gauge itself and only mentioned the dte software was incorrect, I made the natural assumption that the gauge itself was still at least remotely accurate.
CategoryUnknown Or Other
DateApr 08, 2019
StateAZ
Description
Intermittently not able to remove the ignition key from the ignition.
CategoryUnknown Or Other
DateApr 05, 2019
StateAK
Description
On march 24, 2019, my husband and I were driving north on interstate 5 in southern oregon, traveling from our winter home in nevada to our summer home in alaska. Suddenly, we heard a loud explosion on the roof of our car. The sunroof glass had spontaneously exploded and shattered!! There were no rocks or debris on the road. Since we were traveling, I was able to get the sunroof repaired at walkers renton subaru in renton, washington. Even though the vehicle was still under the full bumper to bumper 36,000 mile warranty (it had 27,000 miles on it), I was required to pay the 0 repair bill. The service advisor told me that the breakage had to have been due to a rock, and was not covered under warranty. I am convinced that there was no rock or anything else that caused the shattering of the sunroof glass. There are scattered reports of sunroofs spontaneously exploding, and I am convinced that that is what happened to me.
CategoryElectrical System, Unknown Or Other
DateApr 02, 2019
StateCA
Description
Navigation screen can not see in day time and ignition key will not remove sometime when park.
CategoryUnknown Or Other
DateMar 27, 2019
StateOR
Description
Windshield crack in lower glass portion (about a foot long); originated without any rock strike. Noticed it while driving one day last week, on a lone stretch of highway in nevada. Have seen online tonight that this has been a known problem with several subaru models and years. I should not nor should my insurance company pay for a known issue that these models have.
CategoryService Brakes
DateMar 15, 2019
StateNJ
Description
I had two significant braking problems within two days. Both days were clear and sunny, with no snow, ice or rain. The first occurred when my wife and I were on a local street. I stepped on the brake to stop at an intersection. Instead of stopping, the car accelerated into oncoming traffic. Fortunately, the driver coming to my right was able to stop before plowing into my car. My wife and I avoided a serious accident. The following day we were coming up to a red light behind another car in the turn lane. I stepped on the brake - carefully so I didn't accelerate - and the brake pedal went all the way down to the floor. Eyesight assisted braking stopped the car before I rear-ended the car in front. Since it was a turn lane, the car in front moved up and I slowly moved forward. Once again the brake pedal went down to the floor and assisted braking stopped the car. I pulled over onto a side street and the brakes worked, but were spongy. For the rest of the way home, about 3 miles, the brakes worked ok. After the second incident my wife and I discussed what happened. We came to the conclusion that we both had similar experiences, to a lesser extent, with the car accelerating when braking. We both thought that we did something wrong, but after the dramatic acceleration into oncoming traffic realized that it was the car. I had the car towed to the dealership. Over a few days time they couldn't find a problem and referred it to subaru customer care. It's four weeks since the first incident and they're no closer to identifying the problem.
CategoryUnknown Or Other
DateMar 15, 2019
StatePA
Description
Front right power window. Power window on passenger side goes down, when pull to close, goes up then opens/comes down again. Won't stay up.
CategoryEngine, Steering
DateMar 14, 2019
StateOR
Description
Not able to take key out of the ignition, key is being stuck 50% of the time. Second issue is the engine is making bird chirping noise, it comes and goes but it gets loude!! Took it to dealer a year ago by the time I got there the noise stopped so they could not figure out the issue, took in the second time about 8 months ago the service tech heard it and booked me for an appointment. By the time mechanic got to it next day it stopped. This was all under warranty and now I am out of warranty and have no support from a local dealer from where I bought the car. I did some research on this issues and there is a huge problem with this and subaru is not doing anything about it.
CategoryVisibility/wiper
DateMar 11, 2019
StateIN
Description
I had the original windshield in my 2017 outback crack while driving on I-65 back in march of 2018, which I presumed was due to a stone chip even though the chip damage I observed was extremely minor. Not knowing about the ongoing windshield cracking issues that subaru was undergoing with their 2015-2016 models, I had the cracked windshield replaced at my dealer with oem parts ordered through my dealer's parts dept. Which ended up costing me 0 out of pocket on a 8 insurance claim. Now I have the same kind of crack appearing in the replacement window with no apparent stone chip or other cause. I first noticed the crack originate from the area of the vin window in the bottom driver's side of the window. This happened soon after I began driving on a quite cold day with the windshield defogger engaged. Since it happened less than 1 year after the first, I asked the service rep at my local dealership if the replacement window was covered by any manufacturer's warranty and he said no, not for cracking. After searching the windshield cracking problem online, I was shocked to read of the number of other subaru legacy/outback owners of similar model years and later with identical stories and with subaru apparently ducking the issue by contending that they are not responsible for warrantying replacement windows. Needless to say I'm not happy to read of their dodging this potentially serious safety issue. I guess it will take another class action lawsuit to get subaru to step up.
CategorySteering
DateFeb 14, 2019
StateOH
Description
Vehicle would not start error message indicated steering over heated this has happened on two occasions
CategoryFuel/propulsion System
DateFeb 02, 2019
StateTN
Description
We were traveling on the interstate and the miles to go before needing fuel monitoring system said we had 60 miles of fuel left. When reached 30 miles of fuel left on the fuel monitoring system the car died as if we were out of gas. It would not start again until be put fuel in the tank. I feel this is a dangerous liability. It just so happened that we had taken an exit and couldn't even make it to the gas station we could see a 100 yards from the exit. We did manage to get the car pulled off to the side of a very busy highway, but it was to dangerous to let anyone walk to the station and had to call someone for help. I heard there was a recall for this problem but we did not receive a notice for our car. I am filing this report because I feel something needs to be done before it happens again. We can't trust the fuel gauge and therefore we make sure it doesn't get very low before refueling.
CategoryElectrical System
DateJan 30, 2019
StateTN
Description
The key gets stuck in the ignition at the accessory position and will not come out. The shifter also does not lock making it easy for the shifter to be knocked out of park. The car was parked in the driveway at my residence on a slight grade. As I was getting out of the car I accidently hit the shifter knob knocking it out of park into reverse. The vehicle was rolling back but I was able to get back in quickly and stop the vehicle.
CategoryElectrical System
DateJan 29, 2019
StateSC
Description
The eye sight goes out at 3or 4 times a wk. Dealer said that it was normal. I feel that if the eye sight going is normal, them why have it. When it goes out I will be driving it on different roads. This has been going on I bought the car.
CategoryUnknown Or Other
DateJan 29, 2019
StateMA
Description
After parking, I frequently can't get the key out of my 2017 subaru outback, making it impossible to leave the vehicle. It can take dozens of restarts, switching from drive to reverse to park and moving the wheel to be able to release the key. Also, frequently, when the car is parked, I am able to insert the key but cannot turn it to start the car. This started when the car was under warranty but did not become an obvious/frequent problem until just after the warranty ended. I have read on line that this was a design flaw and the part has been redesigned but they did not issue a recall and are now charging me for the new part. I believe this is a safety issue (being stuck outside in massachusetts in winter without being able to leave or sometimes start my car) that they should be addressing. This happens many times each week, and is completely unpredictable.
CategoryUnknown Or Other
DateJan 21, 2019
StateCO
Description
I am randomly unable to remove the key from the ignition after placing the vehicle in park. It has taken me up to ten minutes to get the key out. Sometimes just wiggling the shifter in the park position is enough to get the key to release. Other times I have to repeatedly start and stop the engine, and move the gearshift lever from park to drive and back to park to get it to release. The key will turn all the way to the off position in the ignition but something is preventing it from being pulled out of the ignition switch. Searching google for this problem reveals that many others are having this problem, and the dealer's solution is to replace the entire shift assembly at your expense if you are out of warranty. That is what they told me, even though they apparently have a tsb on the problem.
CategoryFuel/propulsion System
DateJan 17, 2019
StateVA
Description
Miles to empty (mte) shows 40 miles to go but ran out of gas in the middle of a busy intersection which was traffic light controlled. I was stuck there when the light turned green for the other lanes and cars were coming at me and had to dodge my vehicle.
CategoryUnknown Or Other
DateJan 09, 2019
StateOR
Description
The car is squirly on snow and ice, feels like the steering wheel has play in it and back end keeps moving. Feels like im trying to keep it on the road and arms get tired. This is going straight down the highway. Online forums they describe it as ghost walking. It started the first winter I got the car and I am scared to drive it now in the winter and I even have studded tires on it.
CategorySteering, Unknown Or Other
DateDec 25, 2018
StateIL
Description
When lane keep assist is on at night (uses eyesight to keep you in your lane) the car steering wheel has on two separate occasions suddenly jerked to the right. The first time there had been some road repairs with some parts of the road having new asphalt at some not, and the road was still wet from a previous rainstorm. The most recent time the road was dry and this happened when the car reached and exit where the painted stripe on the right side opened at the angle for cars to depart the interstate to allow for the exit. The first time there were two immediate jerks to the right. The last time a single jerk. Each time I had to forcibly jerk back the car back to the middle of the lane I was in, or we would have left the road at 65 mph. I have stopped using lane keep assist - this was very dangerous. The first time I asked the salesman at subaru of champaign about this, and he didn't know about it. After the second occurrence I decided it was a dangerous defect and had to report it. Thank you.
CategoryVisibility/wiper
DateDec 21, 2018
StateMO
Description
Driving on I 29 with no cars around us. Heard a pop sound and a crack appeared in my windshield. Nothing hit it. It just cracked spontaneously.
CategoryElectrical System, Power Train, Wheels
DateDec 18, 2018
StateNJ
Description
Having problem to remove key from the ignition when the can was only driven for year and half and has less than 10000 miles on.
CategoryFuel/propulsion System
DateDec 03, 2018
StateAL
Description
Fuel gauge erratic. Car ran out of gas at 70 mph on the interstate while showing 70 miles remaining on trip computer and over 1/8 of a tank on gauge. Starting the car shows different fuel level from one time to the next (e. G.-shows over full when last started, then it showed 3/4 full when started again. Stop/restart the car and gauge shows 3/4 full again).
CategoryAir Bags
DateDec 02, 2018
StateAZ
Description
My husband was driving on a public street at approximately 35 mph when another car ran a red light and drove out in front of him. He hit her broadside. He was transported to the hospital with a cracked sternum. The car was damaged so severely it was totaled by our insurance company. The air bag did not deploy, hence the cracked sternum from the seat belt. I believe the air bag should have deployed which would have lessened the impact against the seat belt. I have a police report, pictures of the car and hospital reports if they are needed.
CategoryFuel/propulsion System
DateNov 27, 2018
StateMO
Description
Our outback ran out of gas on two occasions: the low fuel light never came on, the fuel gauge registered about 1/4 tank and computer said 100-120 miles left on the tank. Others have had similar issues and they are documented on the internet. Incident #1: 10/25/2017, gps: 38. 365669,-82. 850853. Incident #2: 06/05/2018, gps: 38. 519781,-89. 707681. Both incidents were on interstate highways during a long day of driving. During the 2nd incident I took pictures of the dash to document the gauges. The dash photos show about 1/4 tank of fuel remaining, 100 miles until empty and no low fuel warning light. Aaa put 2. 5 gallons of gas into the tank, we drove a few miles to the next exit and filled up. Tank accepted 13. 5 gallons. So 2. 5 + 13. 5 = 16 gallons, yet the fuel capacity is listed as 18. 5 gallons. So somewhere there is a discrepancy of 2. 5 gallons. All these details and documentation was provided to the local subaru dealership. We notified out local dealership of the issue on 6/5/18, they had the car several days and said a fix would be out by end of summer. To date subaru and my local dealership have been unable to provide a fix for the issue. So nearly 6 months later and still no fix. This same problem was reported to subaru as far back as 12/2016. Here's a write-up from 12/2016 about a person having an issue running out of gas. Their circumstances were very similar to ours: https://www. Subaruoutback. Org/forums/66-problems-maintenance/385545-2017-outback-2-5i-premium-ran-out-gas-2-5-gallons-left. Html we were in the passing lane about halfway around a bus when we ran out of fuel ! This problem is a safety issue and needs to addressed by subaru in a prompt manner.
CategoryUnknown Or Other
DateNov 27, 2018
StateNJ
Description
On numerous occasions in past 6 weeks, I have been unable to turn key to lock so car is turned off and I cannot withdraw the key. Only by excessive "playing around" with gear shift etc. Can I finally get key out. This could present serious problems to anyone. My dealer not particularly helpful-said if not doing it when bring car in-they can't fix. If you go on internet your can see that has been a recurring problem for subaru owners of various models. I can't believe there hasn't been a recall. Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).' *pm
CategoryElectrical System
DateNov 14, 2018
StateNJ
Description
After using remote start and after driving vehicle, it would not shut off. Was able to actually turn off ignition, remove key and still drive car. Had to pull fuel pump fuse to disable the car.
CategorySteering
DateNov 07, 2018
StateMO
Description
Ignition key becomes locked in the steering column when the car is turned off. Many times when I turn the car off the keys become stuck in the steering column. It is necessary to turn the car off and on and sometimes even move the car and park a 2nd or 3rd time before the keys can be removed from the column. Its helps to turn the car off quickly and then remove the keys'even then you can feel the keys wanting to stick.
CategoryUnknown Or Other
DateNov 02, 2018
StateNY
Description
Battery has failed three times with no reason found. Charged then dead next morn with nothing left on etc. Cold temp was not a factor. Once was possibility connected to the rear gate motor which I could hear at one point,but they found nothing... The car was in the garage twice , and in driveway other times. Below date is the latest, the first time being 12/17;milage is at 11/1 encounter
CategoryVisibility/wiper
DateOct 31, 2018
StateWA
Description
The windshield is extremely fragile and cracks easily. I feel it is a lighter windshield, perhaps to help with gas mileage. One little rock cracked it easily. Previously, owned vehicles of older vintage and models never seemed to crack as readily. On highway traveling 60 small stone hit windshield.
CategoryPower Train
DateOct 11, 2018
StateCA
Description
We live in la. We bought our car new on 5/31/17 from subaru of santa monica. At around 6,000 miles we had its oil changed privately in durango, co, where we spend summers. Back in la on 12/17/17 we went to subaru of sm for any required additional service. They decided to perform the 12,000 service with 10,107 miles on the car. When service was completed, I drove the car off. It stalled for maybe 5-10 seconds (but didn't shut down) about 100 yards from the service area. Initially, it just wouldn't go when I depressed the accelerator. I then repeatedly depressed it and finally the transmission seemed to 'catch' and the car moved forward normally. Later, at my request, my wife met with the service writer (a lady) telling her about the stalling. Her response: this happens on all subarus'they occasionally stall for about 5 seconds. Subsequently our car has stalled on several occasions with my wife driving. And it also happened to me again, this time after its 24,000 service by the durango subaru dealer on 10/10/18 (see service write-up). As I was driving away, I stopped on a driveway before turning onto a city street. That's when the car stalled. [I had previously told the service writer about the stalling, but the dealer's mechanic couldn't get it to stall.] the two described stallings occurred when the car was stopped and I was about to turn onto a city street. We just received a cvt transmission warranty extension letter (see enclosed) applicable only to 2016 and 2017 subarus (most models) which tells me subaru knows all about this problem and has fixed it on its 2018 and 2019 models. I respectfully request that there be a recall of all 2016 and 2017 subaru vehicles described in the enclosed warranty extension letter so that this very frightening problem can fixed. Thank god our outback didn't stall at a time when oncoming traffic would have plowed into it.
CategoryUnknown Or Other
DateSep 30, 2018
StateCT
Description
We were traveling with our moon roof closed but the moon roof cover open. We hear an explosion and I thought someone hit me from behind. Next think I know glass is falling on my head and on my wife and dog's head. One of the scariest moments of driving I have ever experienced. Weather was cloudy no rain, no rocks no overhead bridges. This was truly a defect in the moon roof glass.
CategoryEngine, Unknown Or Other, Vehicle Speed Control
DateSep 24, 2018
StateMA
Description
Similar to complain dated 12/09/2016 by someone else. About a year ago I was at a light waiting to turn left, my foot was on the brake when suddenly the engine revved up and I had to switch to neutral to return to idle speed. I notified a subaru representative on the internet. This month I had 4 occasions that I had similar experience in a shopping mall trying to turn right into a parking space. This friday I tried to park in my garage after 5 miles drive, and my wife was a passenger, I turned the wheel slightly to the left when the engine revved up from idle of 600 to 2000 rpm and then went to 4000 rpm. I was using the brake and I felt a skid of a tire. Switched to neutral and park and turned off the engine. My wife was scared and would not ride in my car. I have an appointment with my wakefield subaru dealer on 09/25/18, I did not drive my car since the last episode. My odometer is 14241 miles. I am positive I did not step on the gas, only the brake.
CategoryElectrical System
DateSep 12, 2018
StateOH
Description
Twice since purchased march 2017 electrical failures have caused all dashboard warning lights to go on; stability control, anti-lock, various driver aids have ceased to operate, and engine power was severely reduced (although car still ran). First failure was rectified within a few days, but current failure has had the car at the dealer for a month with no prospect of a repair. Car was running at the time of each failure. Dealer is saying the manufacturer is trying to design a wiring harness or instrument cluster that will work, but backorders are piling up across the country and he has no promise to give me. I'm curious about how long I must wait before I ask the dealer to replace the entire car with one that does work.
CategoryVisibility/wiper
DateSep 01, 2018
StateCA
Description
Subaru outback 2017 while in motion on highway, heard a cracking sound and with no apparent impact on glass, windshield has now an about four inch crack near the bottom corner edge of the driver side. After a few days time has developed into a length approximately one third of the whole windshield.
CategoryService Brakes, Vehicle Speed Control
DateAug 06, 2018
StateMD
Description
Tl* the contact owns a 2017 subaru outback. While the vehicle was completely stopped, it accelerated independently. The contact mentioned that the brake pedal was depressed, but the vehicle continued to accelerate and crashed into a tree. A police report was filed. The air bags deployed. The driver sustained chest and stomach injuries and the contact sustained wrist injuries, which required medical attention. The vehicle was towed to yark subaru (6141 central ave, toledo, oh 43615). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,500.
CategoryVisibility/wiper
DateJul 26, 2018
StateWA
Description
Within 6 months of purchase the windshield cracked spontaneously. Car was parked in the employee parking lot. Windshield was fine when I left the car. When I came out after work there was a large crack across my windshield. Started in the top corner edge of the drivers side and extended across to middle of the windshield by the eyesight camera. No impact point.
CategoryStructure:body
DateJul 14, 2018
StateWA
Description
Sunroof exploded while vehicle was in motion at highway speeds. Not attributed to impact from foreign object debris. Conditions indicate that thermal shock has likely exposed defects in the manufacturing process and other vehicles may be susceptible to similar incidents. Vehicle was left in a parking lot for 1. 75 hours. Outside air temperature was recorded at 92 degrees (f). Upon entering the vehicle, the air conditioning was engaged and the internal air temperature was set at 68 degrees (f). Approximately 15 minutes later, while driving at highway speeds, an explosive sound was heard. The sunroof cover was closed. Upon initial inspection, it was confirmed that the sunroof was shattered however largely intact. Upon further inspection, it is clearly discernible that the glass is now protruding outward beyond the roofline as a result of the explosive action.
CategoryVisibility/wiper
DateJul 10, 2018
StateWA
Description
My windshield spontaneously cracked. Car was parked. I went in a restaurant for lunch, with car in view. Came out windshield had cracked from very top, through eyesight camera, down through middle of windshield in a wide j. Temp was in mid 80s. Took it to dealership they said it was due to impact. There is no impact mark at all. Brand new car. Had it less than a year. Had 2 chips prior to this, not connected to large crack. Been in outside sales 9 years with 2 other cars. Never had windshield problems like this.
CategoryVisibility/wiper
DateJul 03, 2018
StateCA
Description
First large crack appeared just 4 months after purchasing the car in august 31, 2016 at a fairly slow speed (under 40 mph). Second crack appeared may 2018. The third and largest crack happened june 30, 2018, again at a fairly slow speed.
CategoryVisibility/wiper
DateJun 27, 2018
StateGA
Description
The windshield spontaneously cracked while sitting stationary outside my office yesterday. The vehicle was half in sun and half in shade. The crack started near the top driver's side and spread downward and outward. The vehicle has less than 7,000 miles on it.
CategoryVisibility/wiper
DateJun 22, 2018
StateVA
Description
> the auto in this complaint is equipped with subaru's "eyesight" driver assist technology. > june 18, 2018 - driving on divided interstate highway, there was a very loud "bang," - the new replacement windshield cracked and instantly the crack extended 2/3 of the way across the full width of the windshield. After pulling over to the side of the highway and taking a look at the windshield to determine what caused the crack, I sadly discovered that one section of the outside glass had separated from plastic behind it to the degree, that when ranning my hand against the outside glass surface, it cut my hand. The separation was enough that I questioned whether it was safe to continue to drive the car. I did drive the car home. The next day I took the car to my dealership's service dept. - they pointed to a minute nick on the very bottom of the windshield, so small that I did not see it until it was pointed out to me, as the "outside source" causing the crack. I don't buy what they are saying. I believe the the glass is so fragile that it simply cracks from stress from normal driving movement of the auto. And that the fragile glass begins to separate from the plastic securely holding it in place. > my complaint is this: 1) this particular subaru model has a record of "cracked windshield" complaints. Based on my last experience with a cracked windshield, the glass is not strong enough to withstand normal car impossed stress while driving .... And, the subsequent separation between the glass and the plastic behind the glass holding it in place is large enough that it constitutes a driver safety hazard. Worthy of your investigation. Note - a photo cannot adequately show the separation.
CategoryVisibility/wiper
DateJun 19, 2018
StateUT
Description
Came out of work and found a 12 inch crack going across the windshield without a reason. Took it to my subaru dealer and they claimed it was a rock chip and not covered by the warranty. This is the 2nd windshield that has cracked in less than a year. The 1st was 4 months after we bought the car. Salesman did not tell us when we bought the car that the windshield is thinner than nornal windshields. Subaru has a faulty windshield and they won't admit it. I could see if the windshield had been hit with a 1 inch rock but there is no evidence that it was a rock chip other than the service guys grab a pen and run it along the crack until they find a place that the pen jumps and then states rock chip did it. The windshield seems to have shifted causing a stress fracture break and it is a safety hazard. Thought subaru stood for quality but they don't stand behind their vehicles. It's like take your money and run. Seems that their engineers could figure out how to make a windshield with thicker glass to work instead of the inferior glass in them. Tempted to purchase another brand of vehicle that would be safer. I think subaru ought to stand behind their vehicles instead of hiding from the issues.
CategoryVisibility/wiper
DateJun 13, 2018
StateFL
Description
The quality of the windshield leaves a lot to be desired. This is the second time in less than a year I have had to replace my windshield. In both occasions, the windshield cracked while the vehicle was in motion. I thought the first crack was caused by a small object/projectile I could not see. Then the second crack occurred a few months later (about 5 months apart) around the same spot (driver side) as the first one. In about 30 minutes, the crack radiated quickly from the driver side all the way to the middle of the windshield. In both cases, even if the crack was caused by a small object, the impact was too small to explain such major damage. The first time the windshield cracked, it was replaced by a subaru recommended part and not by an aftermarket windshield. I will use a subaru recommended part again. However, based on the evidence, I do not have any confidence that the problem will not resurface. I think the windshield is fundamentally defective.
CategoryUnknown Or Other
DateMay 31, 2018
StateCA
Description
Parking gear disengages into reverse, engine running and powered backwards. Two incidences in the past 4 months, both on level surface with engine running. Required getting control of the vehicle unexpectly moving in reverse. The first incident was on a level parking strip and caused injury to the passenger. The second incident was in our garage on a level surface, and we narrowly avoided property by quickly gaining control of the car. A different driver for each incident. We are very concerned about this problem and the safety issues with the parking gear disengaging into powered reverse gear. Our dealer was very responsive but were unable to duplicate the problem and offer a solution.
CategoryVisibility/wiper
DateMay 11, 2018
StateAZ
Description
Purchased our 2017 subaru outback 2. 5 I limited in august 2016. As of april 30, 2018 we have had to have the windshield replaced 4 times! Each time we were on highways. The most recent incident we were traveling at only 45 mph. Each time, as soon as we heard the impact, a huge crack appeared. There is obviously a problem with either the quality of glass being used or the design. We have contacted subaru of america and reported the incidents. And yet, subaru will say there is no problem and no complaints have been filed. We are frustrated and now anxious each time we are traveling that we will have to deal with getting the windshield replaced. Today, we again contacted subaru of america and said we want subaru to admit there is a problem and deal with it. We also met with the service director of our local subaru dealer and filed a complaint. He has agreed to forward the complaint to the regional director.
CategoryUnknown Or Other
DateMay 10, 2018
StateSC
Description
Bought a 2017 subaru outback wagon 2. 5i premium with opt package 14 last feb, 2017. The option package was the eyesight driver-assist system. Twice so far, while driving in good weather, the brakes have slammed on for no apparent reason - leaving rubber on the road and throwing my wife and I forward. They apply for approx 2-3 seconds and then - the car continues. Fortunately, this has happened on roads that have not been busy and no one behind us. I immediately took the car to the dealer when this happened on 3/8/2018 and was informed they were not aware of any issue that would cause this. This contradicted what the service rep told me on 1/8/2018 when I took it in for the 6,000 mile service. He told me a computer update had been run to correct this. I requested that they download the onboard computer after this second incident which should show speed, braking, turning, etc... When I dropped it off. On pick up, we were told that the car computer does not record this information, they test drove the car and could not duplicate the issue and no defect found. I contacted subaru of america and provided all of the information to them. They advised they would contact the dealer and get all of the details. They later followed up with me and advised there were no stored failed codes and no issues found with the eyesight system and no information stored on this incident in the car. Therefore, no issue or defect with the eyesight system and they could not recommend any repairs. This lack of computer stored information contradicts what their own manual says. It states 'eyesight records and stores the following data when the pre-collision braking system is operated.' it then lists - stereo camera image; distance from vehicle in front; vehicle speed; steering wheel turning; brake pedal operation'etc. I now turn eyesight off when driving as I have no trust/faith in it.
CategoryBack Over Prevention: Automatic System Braking
DateApr 30, 2018
StateCA
Description
The automatic rear braking is overly sensitive and slams on the brakes anytime I back out of a driveway; unless I come to a complete stop at the moment the tires make contact with the street. The dealer tells potential customers this can be adjusted, but when I took the car in for an adjustment, the service department told me it was against the law to adjust it. Subaru claims it's working as designed, but they've never tested it on the road. The only thing they do is plug it in to their computer; and they find no error codes. The 2018 subaru outback is not as sensitive.
CategoryVisibility:windshield
DateApr 09, 2018
StateOR
Description
I have already replaced two cracked windshields on my new 2017 subaru outback with only 8,000 miles on it. Each repair using oem glass and recalibration of the eyesight system costs over 0 each time. This is an unexpected cost of ownership for this vehicle that I've owned for less than 6 months. This is not to mention the unsafe nature of recurrently broken windshields. The first windshield break was noticed when the vehicle was parked overnight in my driveway. A long crack started at the windshield heating element and extended 2 feet across. The second windshield developed a crack from the passenger side during driving. I heard no impact to the glass, just a crack extending several inches. The carlex oem laminate windshield is thin, fragile and expensive. There are numerous consumer complaints stemming back to the 2015 and 2016 outback models with complaints of recurrent windshield cracks. This includes a class action lawsuit regarding the windshields. I have not driven the car in any adverse conditions. It is driven on the same roads I have driven for years in another vehicle that never suffered such frequent and unsafe windshield damage.
CategoryStructure:body
DateApr 01, 2018
StateMI
Description
Sunroof explosion. Driving straight at highway speeds we heard a loud pop as our sunroof spontaneously exploded into small glass fragments out of the top of the car.
CategoryService Brakes
DateMar 27, 2018
StateCO
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that intermittently while the brake pedal was depressed, the vehicle failed to come to a complete stop. The contact then stated that the vehicle was taken to heuberger subaru (1080 motor city dr., colorado springs, co 80905 (719) 475-1920) where the brakes needed to be flushed. The vehicle was repaired however, the failure recurred. The contact then stated that the vehicle was taken back to the dealer where no diagnostic failure codes were found and the failure could not be duplicated. The manufacturer was notified of the issue where the field engineer along with technician inspected the vehicle and determined that no failure had occurred, and informed the contact that the engine needed to be warmed. The approximate failure mileage was not available.
CategoryPower Train
DateMar 17, 2018
StateMD
Description
New type transmission -happens all the time, more so when car is cool. Back out on a downhill slope hold brake, put in drive. It takes 1 to 3 seconds for drive to engage but nothing shows when it is engaged. You can however hear the ping of the engagement with window down. If you remove foot from brake and press gas the car will roll backwards 6-10 feet towards oncoming traffic. This occurs with or without the hill assist on. Subaru says this is normal nature for the car.
CategoryElectrical System, Electrical System:ignition
DateMar 13, 2018
StateCA
Description
Tl* the contact owns a 2017 subaru outback. While the vehicle was stationary, the key became stuck in the ignition and the contact could not turn off the vehicle. The contact restarted the vehicle and toggled the steering wheel to correct the failure. The contact stated that the failure was intermittent. Capitol subaru in san jose, california was notified and stated that the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.
CategoryUnknown Or Other
DateMar 13, 2018
StateCA
Description
Was turning left into a driveway at resurrection cemetery in monterey park ca when I heard a loud popping sound and then noticed the front windshield was cracked. It appeared nothing had hit it. The crack is located in the center lower bottom starting from the edge and creating an "l" pattern. It is a subaru 2017 outback with 9,100 miles.
CategoryUnknown Or Other
DateFeb 21, 2018
StatePA
Description
The subaru outback, 2017, 9000 mis. Seemed to be losing battery power on each start and then nothing. Battery is dead. Jump started it.. No start except every dash light came on. Had to shift gear while not started, put in park and hit shifter to start. Why is the battery dead and will not start on a jump start? Thankfully, vehicle was parked at home when it would not start. Subaru dealer told me to bring it in to see if they can figure the problem. I believe it may have a faulty relay. They are thinking it is the shifting lever. If so, why is the battery totally dead?
CategorySteering
DateFeb 15, 2018
StateFL
Description
The vehicle has excessive wander. The vehicle has very high steering effort. During high speed (60+ mph) and cross winds, the vehicle will occasionally feel as if it's driving on ice. It feels as if it's slipping and sliding with little or no control through the steering system. Also, when executing a turn while driving at moderate speeds, the steering will not try to return to straight ahead as most vehicles do, when completing the turn.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control
DateFeb 13, 2018
StateCO
Description
Lease date | 08/25/17 on 01/17/18 after several days of the eye sight system turning on and off, I notice that a piece of foam had fallen in the way of the passenger camera. I notified subaru of america of this through their website and mike shaw subaru fixed the issue. Today, after two day of eye sight system turning on and off, I notice that a piece of foam had now fallen in the way of the driver side camera. I have not had this repaired. Both events severely interfere with the cars safety features from operating and, in the case of the first occurrence, the auto braking system did deploy incorrectly at times.
CategoryElectronic Stability Control, Power Train, Steering
DateJan 26, 2018
StateWA
Description
Since purchase on 2/19/17 from parker subaru cda, complaint of shaking front end, wandering on highway and freeway from side to side in a dangerous manner, from complete loss of steering in snow, slush and gravel as of 2/28/17. I have been very specific about the incidence. Going in my driveway at least 8 inccidents; in snow or slush conditions, in depts on only a couple inches or less in the winter of 2017. In the summer of 2017 three incidents of complete failure was reported on grave road at speeds of 15-mph, I have had the very same complaint every visit: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ parker subaru cda.
CategoryPower Train
DateJan 15, 2018
StateVA
Description
I turned the car on while it was stationary, and switched to reverse but it would not accelerate. I switched it to drive and pressed the acceleration pedal but the engine would only rev; the tires would not move. I switched the car to neutral and called bob wade's subaru dealership to tow the car to their dealership.
CategoryPower Train
DateJan 15, 2018
StateVA
Description
I turned the car on while it was stationary, and switched to reverse but it would not accelerate. I switched it to drive and pressed the acceleration pedal but the engine would only rev; the tires would not move. I switched the car to neutral and called brown's manassas to tow the car to their dealership.
CategoryService Brakes
DateJan 08, 2018
StateWA
Description
The first of 4 incidents occurred on state highway 509 when traveling with my 12 year old granddaughter in the passenger seat. At the speed limit of 60 mph in the right lane, the parking brake applied itself without being touched. The car shuttered violently as it turned to the right heading for the shoulder and slowed the car to 35-40mph before I saw the brake light on the dash and was able to turn off the parking brake switch located on the center console. 2nd time going 35mph on a local street when the same thing happened without warning. 3rd time on the same highway as 1st incident but at 55mph and by myself. 4th time this happened was right after I picked up the car from the shop where they tried to repair the problem and were unable to fix it. I was on the freeway onramp to highway 509 starting to merge on a bridge when for no reason the brake applied itself. Again the dealer shop was unable to repair the car and I picked it up and took it to another subaru dealer. The paperwork states that the car is not to be driven home or long distances. This subaru outback is a very severe safety risk if I keep on driving it.
CategoryVisibility/wiper
DateDec 27, 2017
StateOR
Description
Exploding sun roof: on 11/23/2017 our family was driving from hillsboro, or to coosbay, or for a family thanksgiving dinner. While we were on interstate I-5 south just near cottage grove, or we heard a loud shatter which scared all of us, we immediately pulled to the shoulder safely and noticed that the sunroof was shattered. We were going at 65-70mph with drizzle oregon rain and temps at 50's f
CategoryService Brakes, Vehicle Speed Control
DateNov 25, 2017
StateMO
Description
While braking at an intersection the car would suddenly accelerate into the intersection. This happens often. I need to concentrate on my foot position every time I hit the brakes to make sure that my foot does not accidentally hit the gas also. For your information, I am 6 feet tall and wear a size 11 1/2 shoe.
CategoryStructure:body, Visibility:sun/moon Roof Assembly
DateNov 20, 2017
StateGA
Description
Hello, see attached pics of our outback sunroof that exploded while traveling southbound on I-95 in ga crossing south newport river in townsend, ga 31331 around 10:55 a. M on 11/19/17. All occupants heard a loud pop and sound of glassing exiting the rear of the vehicle prior to pulling over. I cleared to the side of the interstate, documented the sunroof damage and then drove 40 mph to next exit where I located a vacuum to clean up the mess so that we could drive 35 miles back home. There was a cold front passing through the area, so there were some gusty winds, but temps were only around 60 degrees. We had just refueled and were accelerating to 60 mph to merge with traffic. We were using a sear's x-cargo carrier on top for personnel storage. I have an appt with the dealer tomorrow to assess warranty, etc. The vehicle is six months old. *tr
CategoryElectrical System, Unknown Or Other
DateNov 14, 2017
StateCA
Description
On the highway cruising at 10:19am in oct 13 2017, a number of electrical components on my subaru outback froze abruptly. Specifically, my on-board gps navigation screen froze, the digital clock froze (on 10:19am), and the heads up display of navigation directions on the driver's hub froze. Who knows what other systems also locked up, which I couldn't observe. After I stopped and restarted the car, those things unfroze.
CategoryVisibility/wiper
DateNov 08, 2017
StateNJ
Description
We purchased the outback 2017 a couple of weeks ago and have discovered that visibility is severely limited when raining and wipers are on, especially when lights are reflected on the windshield. We have researched and have found on the internet that others have the same problem.... For years before and for the 2017 models. We were driving on interstate highways and local roads. A heavy haze appears on the exterior windshield with every swipe of the wipers . So, the windshield is extremely glary when light hits it, thus visibility is tremendously impaired. We noticed that beading occurred on the windshield as rain fell and changed to haze after each swipe of the wipers. Defrost did not help; cleaning windshield did not help.
CategoryFuel/propulsion System
DateOct 31, 2017
StateVT
Description
Fuel gauge does not register full when car is filled up. Dealer did not repair the first time and problem returned same day after filling up again. Have to go back again to dealer. I am concerned that if gauge does not register properly car may run out of gas in a place that could be dangerous (I. E.; freeway , busy road, etc.). Car dealers and companies response to this problem seems evasive . I am very concerned that this could become a very serious and dangerous problem . Vehicle is stationary or in motion and no change in fuel gauge. Does not matter if you turn vehicle or go up or down hill either . Happened multiple times now. Not repaired as of yet.
CategoryElectrical System
DateOct 26, 2017
StateFL
Description
7,180 mileage, purchased new 12-2016. Garaged kept, 80 degree temp. We both are 70 + years, safety reliability are major considerations. On 10-21-17, we made a 20 mile grocery trip. Auto drove as usual. On 10-23-17, we had m. D. Appointment. Starter wouldn't turn motor over. Original battery came with the car, had zero electrical energy left... I connected my battery charger to the battery posts, waited 10 minutes. Dash lights came on, motor still wouldn't turn over. Charged battery an additional 30 minutes, and switched charger mode to 50 amp 'start' mode, starter motor slowly turned, and motor started. Made the 60 mile trip to m. D's office, and back home, and when arriving home, found out that the passenger nor driver's electric window wouldn't open, to get mail from our mail box. On 11/26/17 I took the car to subaru of jacksonville. Three hour wait at dealer, even with an appointment. The warranty repair was listed as ecm update. Dealer's work order copy re. Windows was " all systems operating as designed." service department mentioned that there may be an additional update required. With our last couple of g. M. Cars, various "updates or adjustments" were made via satellite. This technology is certainly available... With bluetooth perhaps, through cell phone ? I made the 30+ mile trip from the dealer home to st. Augustine without further problems.
CategoryElectrical System
DateOct 20, 2017
StateWA
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the vehicle failed to start at 7:00 am in the morning without warning. The vehicle was towed to the dealer (dwayne lane's arlington chevrolet, 20410 smokey point blvd, arlington, wa 98223) where it was diagnosed that the wiring harness needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 18,000. *bf consumer stated wire harness casing is soybean outside. Purchase date should be on or before incident date updated 8/1/18*jb
CategoryVisibility/wiper
DateOct 19, 2017
StateNC
Description
I very small rock chip hit my windshield initially causing an 8 inch crack and is now over two feet long. The chip did not even leave an impact mark; if you tried right now to see where the crack started you would not be able to. I reviewed forums online and have seen numerous complaints about outback windshields. Weak or cheap is how they were often described. This was a very small rock chip that hit my windshield. This amount of damage should not have happened. I agree with the forums; weak and cheap. I see there is even a class action lawsuit against subaru.
CategoryElectrical System, Engine
DateOct 15, 2017
StateID
Description
Open letter to subaru and subaru owners. I have a 2017 subaru outback. The reason I purchased the car was the high safety ratings. I came home yesterday, drove into the garage and shut the car off I thought. I apparently did not push the start and kill button hard enough. I am hard of hearing so did not notice the engine still running. This car does not have a remote start. My garage door automatically closes after a preset time. I happened out to the garage 3 hours latter to find the car engine still running. I can not the imagine the cars computer allowing the engine to continue to run for three hours without the key being in close proximity of the vehicle. This is a very dangerous situation. It was well over 100 degrees in the garage plus the carbon monoxide level was outrageous. If there is computer setting to stop this please let me know. Richard
CategorySteering
DateOct 14, 2017
StateCO
Description
My outback was purchased new in april 2017. My concern is that steering is imprecise, particularly at highway speeds. The vehicle wanders/requires nearly constant "centering" and does not tend to return to center after turning. I have sometimes felt a fear that a gust of wind or road anomaly at the wrong time will cause this vehicle to leave the road surface unexpectedly.
CategoryVisibility/wiper
DateOct 05, 2017
StateTX
Description
Purchased a 2015 outback and experienced 4 cracked windshields in an 18 month period. Traded the car in for a 2017 outback hoping they fixed the design flaw. Now 6 months after 2017 outback purchase an outrageous crack formed on this new vehicle. All 5 cracks began not further than 2 to 3 inches from the frame. So 5 cracked windshields in a 2 year period from subaru outback. Automobiles. The dealership and manufacturer never would acknowledge that there are so many other people experiencing this problem. Sometimes the crack would appear spontaneously, sometimes it actually sounded like crackling sounds happening in frame and maybe (?) one time there might have been a small pebble hit the windshield. Twice I wasn't even driving the vehicle. Impedes vision. Distracts driver.
CategoryBack Over Prevention: Automatic System Braking, Electrical System, Service Brakes
DateOct 03, 2017
StateAZ
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that the reverse automatic braking system independently applied itself. The contact stated that this was due to the asphalt being at an angle where it was close to the sensors of the vehicle. Autonation subaru scottsdale (15678 n northsight blvd, scottsdale, az) informed the contact that they would need to temporarily disable the feature to prevent future failures when reversing the vehicle. The manufacturer was contacted and stated that the braking system was operating as designed. The failure mileage was approximately 2,000.... . Updated 11/16/17 *bf vehicle purchase date should be or before incident date updated 9/7/18*jb
CategoryUnknown Or Other
DateOct 02, 2017
StateTN
Description
I have a 2017 sabaru outback with the eyesight system. In late july 2017 I had to replace a windshield when I guess a pebble hit and it immediately spread a large crack that over next few days covered entire windshield. 8. 80 + half day of work lost. On 9/27/17 as I was going about 10 mph entering highway I heard two popcorn pops - nothing hit the windshield- looked over, and the same type crack appeared starting at edge of window. This has spread over last few days to cover most of teh windshield. When the windshield replaced in july 2017, a lady waiting there told me that her 2016 outback windshield had been replaced three (3) times already. This is an expensive consumer defect which sabaru refuses to acknowledge, and they will not cover teh windshield under the vehicle warranty.
CategoryUnknown Or Other
DateOct 02, 2017
StateOH
Description
Windshield cracked today but nothing hit it.
CategoryPower Train
DateSep 20, 2017
StateMI
Description
2017 subaru outback has 8200 miles on the car. I was at 85 miles an hour 1st time on this car. All of the sudden transmission disengaged and engine rpm went to 4000. Gas pedel was unresponsive for 2 seconds. After 2 seconds car slow down and gas pedal was responsive and car was performing normal. Subaru dealership going to check what is wrong.
CategoryAir Bags, Seat Belts, Unknown Or Other
DateSep 19, 2017
StateCA
Description
September 9th 2017, our outback was involved in an accident on a mixed residential/commercial street intersection, when it was hit on the left front wheel, hard enough to spin the car so that the left rear corner made contact with the other vehicle. The impact resulted in serious injuries requiring hospitalization and weeks of recovery. The airbags & seatbelt pre-tensioners did not activate. After the collision, the "sos" button was pressed, but there was no response from starlink. Several days later the starlink concierge called to advise us that the lights were "on" and checking on our wellbeing. They were unaware that the vehicle had been in an accident several days prior, nor did they have any record that the "sos" button had been activated. The cause of the non-activation is still under investigation by our insurance and subaru
CategoryUnknown Or Other
DateSep 10, 2017
StateCA
Description
Windshield had internal cracking developed where right under rear view mirror mounting area. No physical contact but the car was parked hot outside for 3 days and defect happened. Initially rear view mirror was still on windshield but after several days drive, it fell down. It is definitely safety related defect.
CategoryPower Train
DateSep 02, 2017
StateID
Description
When shifting from reverse to forward there is a considerable hesitation and then the vehicle lurches forward. I have taken it into team subaru in nampa idaho and they cannot determine any problem. I was told that the hesitation is normal. I do not agree. Because not only does it hesitate, but the lurch when the transmission finally engages is considerable. I did not notice this until the vehicle had approximately 1000 miles on it. I have just over 7100 miles on it now.
CategoryVisibility/wiper
DateSep 01, 2017
StateNY
Description
On a bright sunny day it is really difficult to drive as glare from the center infotainment display directly reflects on the eyes, making it hard to see the road. This is a safety issue, the screen should be anti glare. Subaru representative replied they could not help it and asked to find after market anti glare screen protectors.
CategoryAir Bags
DateAug 28, 2017
StateGA
Description
Upon impact, in an accident that occurred on august 20, 2017 with my 2017 subaru outback, the airbags did not deploy. The auto body repair specialist examined the car, & the angle in which impact occurred and believes the airbags should have in fact,deployed. I also had the insurance adjuster from usaa look at the photographs from the accident. His professional opinion was also that the airbags should have deployed. The other vehicle involved had their airbags deploy. Any additional information or photos that are needed can be received by contacting jake at 706-258-2950 my claim number at usaa for this accident is 4790053-9 my claim adjuster is chris james at extension 44727
CategoryFuel/propulsion System
DateAug 28, 2017
StateAZ
Description
Ongoing problem for 8 months and counting. I purchased a new 2017 subaru outback. From the first day of ownership, the fuel gauge hasn't displayed the correct amount of gas in the tank. After several attempts by subaru service to fix the problem, I was told that subaru is aware of the problem, but there is no software fix at this time, even 8 months later. I never know how much gas in in my car. The gauge skips around while driving. It may show a full tank, but 5 minutes later show 1/4 tank. After another 5 minutes the gauge may show 3/4 tank. A new car without a working gas gauge! Ridiculous!
CategoryUnknown Or Other
DateAug 23, 2017
StateMO
Description
Door locks doors dont autolock when in drive. Door would have opened while driving.
CategoryAir Bags
DateAug 11, 2017
StateVA
Description
Takata inflators I cannot find out if my air bags on my 2017 subaru outback are on the recall. I have not received a recall letter. Can you please find out and let me know
CategoryPower Train
DateAug 11, 2017
StatePA
Description
Subaru 2017 push button start allows the driver to turn off the engine with car gear selector still in drive. When I did this, the car began to roll as I exited. Fortunately, I had one foot still in the car and was able to press the brake pedal.
CategoryStructure:body
DateAug 08, 2017
StateNY
Description
Nhtsa id number: 11003485 I agree with this complaint as was completely surprised when I returned to the dealer to have the doors re-programed to "auto-lock" after accepting this automobile front driver and front passenger doors do not lock automatically and remain unlock when shift in drive when car is stationary and also when care in motion. No voice, light or any alerts that alert the driver to lock the doors manually every time you drive the car. This a safety issue as if you forget to lock the doors manually and by any chance snaps on the door handle, car door will open and fatalities can occur. Spoke with service advisor at my subaru dealer and he stated that this issue is real and there is no way to program the vehicle to lock the front doors automatically when it is in drive or at certain speed. I am not aware of any other cars that have same issue, even older cars 10 plus years old cars has this safety feature as standard. This issue is not mentioned anywhere in the vehicle manual and sales persons do not talk about. In my opinion this is a safety issue and a key factor when choosing to buy subaru outback.
CategoryAir Bags
DateAug 04, 2017
StateMA
Description
Takata recall--checking if appropriate
CategoryVisibility/wiper
DateAug 02, 2017
StateCO
Description
Window cracked but was not hit with anything. Crack appeared on the drivers side, halfway down the windshield, and obstructs view of the driver. Car has less than 1600 miles on it. Dealer stated it was not covered as a defect and we are on own own to replace it. There are numerous complaints of subaru outback windshields cracking because they are to thin. Dangerous to drive due to visibility issues.
CategoryAir Bags, Seat Belts, Vehicle Speed Control
DateJul 29, 2017
StateVA
Description
On 8 june 2017 I had just pulled into a parking spot in front of a medical suite when my leased three month old 2017 subaru outback with 1,000 miles suddenly had an unintended acceleration episode jumping the curb and crashing into a brick wall and suite door after displacing a threshold column by two inches. The airbag did not deploy, the "eyesight" function did not stop the vehicle, the seat belt did not restrain me and my chest slammed into the steering wheel, my knees crashed into the dashboard. On 2 june, less than a week earlier, the car had done the same unintended acceleration while backing out of a parking spot, but nothing was hit at that time. After the initial ambulance er visit, plus two more, my physical injuries consisting of aches and pains, bruises, xrays, iv treatment for persistent headache after the accident, are insignificant compared to the mental and emotional damage. Not to mention the economic burden and frustrating situation this leaves me in. I contacted the dealership and sent in pictures of the vehicles and damaged building. They in turn referred my complaint to subaru of america who was very diligent in performing an investigation and keeping me updated with the procedure. However, almost two months after the accident, subaru of america claims their results indicate "misapplication of throttle and break" clearly putting the blame on me, without mentioning anything about the first incident, and the lack of response of the safety features of the vehicle during the accident. There are at least 34 reports of similar accidents due to unintended acceleration of outback vehicles, and at least 70 related to the subaru forester on carproblemzoo. Com since 2000. I now find myself with a beautiful brand new vehicle that I will pay the lease for, but don't feel comfortable driving out of fear that the unintended acceleration will reoccur.
CategoryPower Train, Service Brakes
DateJul 24, 2017
StateCT
Description
First braking issue (also power train): the brake pedal is only slightly higher than the height of the gas pedal. Consequently, several times while driving, my right foot has hit both the brake pedal and the gas pedal simultaneously, especially in an emergency situation. In such instance, the result is a power surge while braking, potentially extending the stopping distance of the car. Other cars (non-subaru) have the brake pedal higher, so this simultaneous application of brakes and power is less likely to happen. The dealer's service manager says the height of the brake pedal is not adjustable, and refers owners to subaru's customer retail services. Subaru's customer retail services claims there is no way to adjust the height of the brake pedal to avoid this problem. Second braking issue: unlike other cars, there is no emergency hand brake or foot brake on the subaru, so the risk of an accident is high if the regular brakes fail. The brakes have not yet failed, but there should be redundancy for this critical braking function.
CategoryVisibility/wiper
DateJul 10, 2017
StateMI
Description
Our windshield began slowly cracking starting at the base of the driver side front window. It began at the bottom edge (heat strip) and moved half up the windshield before we replaced. Cost 9 for oem windshield. Subaru dealer denied the warranty claim, while admitting a problem with earlier versions that year's outback.
CategoryUnknown Or Other
DateJul 06, 2017
StateNY
Description
Front driver and front passenger doors do not lock automatically and remain unlock when shift in drive when car is stationary and also when care in motion. No voice, light or any alerts that alert the driver to lock the doors manually every time you drive the car. This a safety issue as if you forget to lock the doors manually and by any chance snaps on the door handle, car door will open and fatalities can occur. Spoke with service advisor at my subaru dealer and he stated that this issue is real and there is no way to program the vehicle to lock the front doors automatically when it is in drive or at certain speed. I am not aware of any other cars that have same issue, even older cars 10 plus years old cars has this safety feature as standard. This issue is not mentioned anywhere in the vehicle manual and sales persons do not talk about. In my opinion this is a safety issue and a key factor when choosing to buy subaru outback.
CategoryPower Train, Vehicle Speed Control
DateJun 06, 2017
StateNJ
Description
Car attempted to accelerate without input from driver. While approaching a stop sign I was slowing down with my foot on the brake car engine suddenly raved up to 4000 k, when I shifted to neutral engine revved to 7000k. I put car back in gear and drove car approximately a quarter mile back to my home using the brakes to control speed of car and called the dealer. Had car towed to dealer where it remains.
CategoryPower Train
DateMay 24, 2017
StateMI
Description
I bought a 2017 subaru outback in march,2017. It has 1946 miles. Car has safety issues. Car doesn't go into park, instead it goes into reverse. It happened when come home try to put in park, I come out of the car but it start going back. Also after that it was not going into drive either. Subaru change the shift assembly, but the car still make "klunk" noise when I put in the park.
CategorySteering
DateMay 04, 2017
StateFL
Description
I purchased my 2017 subaru outback brand new in january, 2017. Currently, in may 2017, the vehicle has 3200 miles of operation. The problem I am having is three-fold. 1. Around town in city traffic, the steering is heavy and difficult to control. It is very tiring to drive the vehicle under these condition. At times, it feels as if you may suddenly loose control of the steering. 2. The vehicle wanders. At highway speeds, it is difficult to keep the vehicle on center of the lane. You must constantly correct from left to right in order to keep the car on-track. At one time during one of these corrections, the vehicle crossed the lane divider and almost impacted the vehicle driving adjacent to me. 3. Steering wheel does not return to straight ahead. The vehicle does not "return to center" under any operating conditions. On most cars, if you turn the wheel left or right, the steering geometry tries to return the steering wheel to center position to keep the vehicle traveling in a straight line. The subaru outback does not exhibit this capability.
CategoryElectrical System, Engine, Power Train
DateApr 19, 2017
StateMI
Description
Driving back to michigan from florida, my 2017 subaru outback (6000 miles) stalled twice unexpectedly in heavy traffic conditions on i75. The vehicle was in stop and go traffic when it stalled. I coasted to the median, placed the car in park and restarted the engine. (both times) the condition has not repeated itself since, now has (7800 miles). Subaru dealership could not replicate the problem and subaru customer service cannot resolve the issue.
CategoryEngine
DateApr 19, 2017
StateNJ
Description
Tl* the contact owns a 2017 subaru outback. While driving various speeds, the contact heard a loud noise from the front of the engine without warning. The failure recurred several other times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 2,000.
CategoryPower Train, Service Brakes
DateMar 20, 2017
StateFL
Description
As exit my level garage the driveway is on at 9% down slope when I put my car in reverse and back up out of the garage and then place the car to drive to move back up the driveway to load my wife and grandchild the car slips backwards between one and 3 feet or three seconds of his full slippage. My granddaughter at two years of age does not know that the car will slip back without control. This is a safety concern and can cause critical harm to her and/or my wife. Other car manufactures cvt transmissions has almost zero slippage from reverse to drive. This characteristic on the 2017 subaru outback creates a very unsafe condition and if safety is your biggest concern I find this a big safety characteristic and if I knew this before I would not have leased this vehicle.
CategoryElectrical System, Engine
DateMar 13, 2017
StateCA
Description
The "check engine" light came on a week ago and the engine became sluggish when accelerating. We took the car to marin subaru service department where they did a diagnostic test. Result is that a rodent must have chewed through the soy-based harness covering the sensor wire. Repair bill =

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,400, subaru says its not covered by the new car warranty. They are telling us not to drive the car now as it could be dangerous. Insurance says it does not cover this either. Subaru and the other mftrs have known about this issue for some time apparently but continue to use material they know attracts rodents.
CategoryUnknown Or Other
DateMar 10, 2017
StateCA
Description
I would really like to purchase a new subaru outback, but the forward jutting headrests ("head-restraining system") is way too uncomfortable. We are learning all newer vehicles seem to have these remarkably uncomfortable and posture damaging forward tilts due to your recommendations/requirements. Please re-think your current recommendations and design recommended headrests which are safe and do not sacrifice posture and comfort. Your current recommendations are certainly leading to worsening arthitic symptoms and pain for people such as me and may be contributing to the opioid epidemic.
CategoryService Brakes, Structure:body
DateFeb 20, 2017
StateCO
Description
I was driving 75 miles per hour on a busy highway in holiday ski traffic and the panel just above the brake and gas petal fell down and blocked my access to the break petal and limited my ability to move my foot off the gas petal. I was able to gain control of the car, while driving at a high speed in the left lane by yanking the panel off my feet and slowing down to exit the highway. I stopped the car, put the panel back in it's place and secured it with duck tape. I purchased this band new car on 12/30/16 and this happened on 2/17/17.
CategoryVisibility/wiper
DateFeb 11, 2017
StateGA
Description
Star crack in windshield discovered stationary (in carport) the day after purchasing the vehicle (odometer reading 200 miles). Location of crack slightly above wiper blade on passenger side. Impact strike the size of a pinhead. The damage is characteristic of prior model years 2015 and 2016 in which the manufacturer initiated recalls. It is apparent this problem continues and has yet to be resolved.
CategoryPower Train
DateFeb 03, 2017
StateTN
Description
Tl* the contact owns a 2017 subaru outback. While driving 45 mph the contact was the passenger in the vehicle and inadvertently moved the gear shifter. The contact was unaware until several moments later when the vehicle shifted into manual drive. The vehicle's speed reduced and there was a loud grinding noise. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 3,500. Updated 04/05/17*lj *cn
CategoryVisibility/wiper
DateJan 04, 2017
StateCO
Description
Tl* the contact owns a 2017 subaru outback. While driving various speeds, there was a glare from outside the vehicle that reflected off the face plate of the navigation system without warning. The failure distracted the contact from driving and hindered her visibility. The vehicle was taken to the dealer, where the glare failure was confirmed. A buy back for the vehicle was offered; however, the contact declined. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. Updated 04/06/17 lj the consumer stated the buy back offer involved a ,500 loss. The consumer stated the light was so extreme that it was painful, causing nausea and migraines. Updated 09/20/20017*js
CategoryVehicle Speed Control
DateDec 09, 2016
StateTN
Description
I was pulling into a parking space when the vehicle suddenly accelerated forward with the engine revving. I slammed on the brakes preventing a collision with the care parked in the opposite parking space. The car continued to try to accelerate. I took the car out of gear and the engine roared, over revved, slowed, and over revved a second time before finely slowing down. This is the second time this has happened. Definite safety issue. Has something to do with the eyesight system/cruise control.
CategoryAir Bags
DateDec 06, 2016
StateCA
Description
Tl* the contact owns a 2017 subaru outback. While driving 55 mph, the contact's vehicle crashed into another vehicle. The air bags failed to deploy. There were no injuries and a police report was filed. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure. The failure mileage was 3,360.
CategoryPower Train
DateDec 03, 2016
StateOR
Description
Mileage: 248. Car continue to move backward after shifting from reverse into drive. Shifting back to reverse and again to forward ( 3 times) did not help. It happened on a level parking lot (slow speed moving). After shifting automatic transmission from parking to reverse vehicle starts moving backward. After complete stop, shift lever was moved from reverse into drive. Car continue to drive backwards after applying gas pedal. Shift lever was moved back to reverse and again into drive. Car still was moving backwards. There was 2 more attempts to shift back into reverse and into drive. No help. Only 4-th attempt was successful and car starts moving forward. Only because driver was very careful and mowing at slow speed, collision with others cars on a parking lot was avoided. This is very dangerous, because you never know in what direction car will move after shifting from reverse into drive.
CategoryTires:pressure Monitoring And Regulating Systems, Wheels
DateNov 14, 2016
StateNY
Description
Tl* the contact owns a 2017 subaru outback. When rotating or replacing tires, the tire pressure monitor light illuminated. Flashed at the subaru dealer since 2015. If not, they would not be in compliance with new york and would fail inspection. The manufacturer was notified of the failure. The contact had not experienced a failure. Updated 01/25/2017*ct
CategoryElectrical System, Engine, Structure:body
DateOct 19, 2016
StateNJ
Description
Tl* the contact owns a 2017 subaru outback. The contact stated that when the vehicle was started, there was an loud abnormal sound. The vehicle was taken to a dealer where the failure was undetermined. The contact also mentioned the all the windows failed to function except for the driver side window. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Updated 01/11/2017*ct updated 06/07/17*lj consumer dealer was made aware of window failure and it was fixed. (still making same loud noise (12-3-16). Updated 7/9/18*jb *tr
CategoryAir Bags, Seat Belts
DateSep 26, 2016
StateCA
Description
Faulty occupant detection system. Turns off airbag with passenger. Turns on airbag and seatbelt chime with no passenger/weight. Intermittent. Brand new car with 700 miles and brought in 3 times to subaru santa monica. Service center unable to replicate problem, but I sent them videos.
CategoryExterior Lighting
DateAug 30, 2016
StateNC
Description
Subaru markets their high beam assist (hba) feature as working 'in conjunction with eyesight to automatically switch the headlights between the high and low settings when an oncoming vehicle is detected.' that's not entirely true and that's where the safety issue comes into play. The hba feature turns off high beams at lower speeds no matter if an oncoming car is present and absolutely turns them off at a stop sign. This makes for traveling at low speeds in residential communities dangerous. In our community, for example, it's very hilly and curvy with a lot of wildlife and people who walk/jog so speeds are often below 20 mph, the speed at which subaru's manual says this feature works. If anything, when there is no oncoming traffic in a residential communities high beams should always be on at night. This allows for the earlier detection of people and animals. In talking to subaru they really didn't care at all that this created a dangerous situation and offered to tell their engineers. Of course, this can be turned off, but only by visiting a dealer and paying them to fix subaru's design flaw. Nhtsa should require subaru to 1) fix this feature so that it only dims high beams when there is oncoming traffic; and 2) require subaru offer to disable the feature free of charge at any authorized dealer until the problem is fixed.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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5 COMMENTS
  • Jack Z

    My 2017 outback has been perfect except for a recurring problem with the rear hatch which has a mind of its own: Sometimes will not open at all and opens only half way when it does open. Some difficulty getting it to close as well at times. Clicking door lock on and off sometimes works but generally hatch does not work when needed. Have had problem since car was new and back to dealer at least 4 times to complain but problem continues after they “fix” it. Anyone with similar problem. Car has 34,000 miles on it and never had another problem. Really great car otherwise. Any ideas?

  • William C

    I’ve had my 2017 out back in the dealers shop 5 times for a dead battery,somethings wrong.

  • Richard B

    I have a 2017 Outback. Over a year ago, I backed gently into a post. A few days later the Rear Cross Traffic Alert (RCTA) and the Blind Spot Detection (BSD) were disabled. I went to a dealer that says my very gentle collision broke the sensor. I had it replaced and all was well for a few days. Then it began to fail intermittently. I took it back to the dealer and they found that a wire had been compromised when making the first repairs. After that, it again began failing intermittently. The next time they kept the car for several weeks and said it was fixed. Within 30 minutes of driving away, it failed. The RCTA and BSD would then work properly and then go offline (disabled) at will. Sometimes it would work for days; sometimes it would go from OK to offline to OK in a matter of minutes. There was no obvious cause for those events (e.g., going over a bump, speed, time since start). As a statistician, I can safely say that the events were random in nature. I have been back in touch with the dealer and they have said two times that they will take the car back in for service when they have a loaner available. It has been nearly a month since the last promise. I am beginning to sense that they know it is not going to be a simple fix and are hoping I will just go away.
    Do I have a lemon???
    Should I just take the car to another Subaru dealer with a stronger reputation?
    Should I complain to the owner of the dealership?

  • Edward P

    WE LOVE THE 2017 CAR, BUT SUBARU REPLACED THE MASTER CYLINDER (RUST), BATTERY DEAD(WRONG NUT ON STARTER)(BATTERY DEAD 4 TIMES, THEY REPLACED IT 3 TIMES). WE ONLY DRIVE THE CAR ABOUT 50 MILES A WEEK AND WERE TOLD WE DID NOT DRIVE IT ENOUGH, WE LEFT THE LIGHTS AND SEVERAL OTHER OUTRAGIOUS THINGS. WE WERE ASSURED IT WAS THROUGHTLY CHECKED AT LEAST 3 TIMES. THE LAST PROBLEM WE HAD WAS THE REMOTES WOULD NOT OPEN THE CAR, THE RADIO WAS STILL PLAYING WITH THE CAR LOCKED. THE NEXT MORING THE REMOTES WORKED AND RADIO WAS OFF. SURARU SAYS THE CAN FIND NOTHING WRONG. I THING IT IS A LIMON!

  • Rob E

    Ive been doing hours of research and the Outback was one of three vehicles under serious consideration. After reading more and more about their safety issues I dont want to purchase any Subaru. Which quite frankly is very disappointing. I was looking forward to getting this car. Wanted something with off-road capability, comfortable, descent mpg. And the outback had nice ground clearance.
    The only way I could be persuaded to purchase one is with a very nice extended warranty to cover all three of those areas,,,otherwise
    Good Bye Outback.

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