Audi Q5 Electrical System Problems

Class Action Investigation

Lemberg Law is investigating complaints concerning electrical failure for the 2021 Audi Q5. Vehicle owners are reporting to the NHTSA that liquid or moisture is getting into the Gateway Module causing electrical failure, rendering the vehicle inoperable.

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Is there a problem with electrical failure in the 2021 Audi Q5?

Yes, the National Highway Traffic Safety Administration (NHTSA) has logged several consumer complaints from vehicle owners regarding electrical failure in the 2021 Q5. More specifically, liquid or moisture makes it’s way onto the gateway control module. When this occurs the vehicle may shut down which increases the risk of an accident.

Audi issued a recall notice (NHTSA Campaign Number: 21V947000) for this issue on December 14, 2021 for 288,991 vehicles. The recall notification explains: “A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown” and increasing the risk of a crash.

In addition, the recall notification details the remedy of installing “a protective cover on  the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022.”

What Problems are 2021 Q5 Owners Experiencing?

Many complaints describe a sudden vehicle shutdown while driving. Here’s a look a some recent complaints:

An owner from Texas states:

“While driving the vehicle many warning lights suddenly turned on and the vehicle came to an abrupt stop in the middle of an intersection. Then the windows rolled down automatically. Vehicle would not start, posing a serious safety issue as it was in the middle of an intersection. Audi dealer indicated the gateway module malfunctioned. They said it had gotten wet, which I have no idea how it would’ve gotten wet. The gateway module is located under the backseat center console. The dealership indicated they had 5 cars brought in in 2 weeks with same issue. I have since read on Audi forums that this has happened to many others and left some stranded in the center-lane of highways.”

An owner from New York filed a complaint on the NHTSA website stating:

“Vehicle control module failed while driving. All car functions failed. Had a difficult time pulling off the road safely. Car towed to dealer. Found the module wet. However area around module was dry. They don’t know where the water is coming from. Audi is aware of the issue and is replacing the part free of charge. If we were on a highway when the module failed it could have been disastrous.’

Another NHTSA complaint:

“Water was spilled in the backseat of the car (less than 12 ounces of water). This caused a complete electrical failure impacting the engine and power steering. The failure happened at a slow speed in a parking lot but would have been much more dangerous on highway. The car would not turn on or off and would not shift into any gear after coming to a stop. Was told that the water caused a failure in the data bus control module.”

What should you do if your Audi Q5 is experiencing an electrical issue?

It is possible that your Audi Q5 is a lemon. Allow our experts to work on your lemon case at no cost to you. The law requires Audi to pay the legal fees for your claim.

If you are unable to operate your Audi Q5 and you are interested in becoming a class action plaintiff, complete our case evaluation form or call us at 844-928-4443.

Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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