Faulty seats, malfunctioning gear shifters, and forward collision avoidance issues are among the main cause of complaints received by the NHTSA from vehicle owners
Fully redesigned for the 2022 model year, the luxury 2023 Infiniti QX60 encompasses updates and upgrades that Nissan says “drivers and families will appreciate.” That may be so, but they don’t appreciate faults and malfunctions that accompany upgrades. While faulty seats, forward collision avoidance, and gear shifters that malfunction are among the most serious complaints, there are a plethora of other problems that owners are unhappy about.
Click on another model year to view more problems: 2022 2020 2019
Components and systems drivers pin their complaints to the National Highway Traffic Administration (NHTSA) on are back-over prevention, the electrical system, forward collision avoidance, seat belts, and steering. In most instances, complaints are listed in 2 or 3 categories.
There are also complaints on the Edmunds website from owners who criticize the seats, locks and latches, software, and sunroof of the 2023 Infiniti QX60.
Discussion on the Infiniti QX60 forum is not all bad. However, there are some very unhappy customers, including someone who successfully negotiated a buy-back after owning the vehicle for 75 days.
There is also a recall that relates to a second-row adjustable seat malfunction.
What the problems do have in common is that they have occurred very soon after people have taken ownership of their new 2023 Infiniti QX60s.
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Power Train | |
| Fuel/propulsion System | |
| Lane Departure: Blind Spot Detection | |
| Service Brakes | |
| Structure:body | |
| Visibility/wiper | |
| Back Over Prevention: Warnings |
The seat related recall, NHTSA Campaign Number 23V108000, states that the second-row adjustable seat “may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.” If this happens, it’s likely that it won’t restrain the occupant in a crash. This, in turn, will increase their risk of injury.
Most of the complaints about seats relate to heating, spacing of seats, and the driver’s seat stretching out of shape, rather than the seat malfunction that Nissan has identified. Also, all of them are on Edmunds.
One owner complained to a dealer about the front heated seat not getting hot – it was “luke warm at best.” But the dealer said there was “no fix at this time.” There were several other problems too, including the wireless charger not operating properly and the radio screen going black. Advising potential buyers not to buy, this owner ultimately states: “Service after sale is a complete joke.”
Another owner states that there is no leg-room in the third row. Catch 22 is that when you increase the leg room in the third row, there isn’t enough space in the second row. When you increase the space in the second row, they “now have to move the driver seat and passenger forward.” After 8 months, they “can’t wait for the 36 months lease to be up so we can return” the vehicle.
When an owner approached the dealer about the driver’s seat stretching out of shape within a week, “Infiniti washes their hands saying leather stretches and there is nothing they can do to remedy it.” Having bought a “luxury level SUV,” this person states, I “have never seen any manufacturer produce such an inferior product. Buy anything else but the 2022-2023 Infiniti QX-60!”
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After owning a 2023 Infiniti QX60 for only 2 months, “the dashboard lit up with a shifter warning/malfunction while driving my kids to school.” There was a shifter malfunction message. “I was able to put the car in park but unable to put the shifter back in drive. After numerous tries, the vehicle shifted into drive after restarting the car.”
The dealership reported, after examination, that the “shifter malfunctioned and it wasn’t covered under the manufacturer warranty due to visible coffee residue. The car wasn’t safe to drive so I had no choice but to pay for the repair.” The part and labor was “$748.80 for the part “new shifter”/labor. The shifter was on the desk but I was told the coffee residue was cleaned off of it.”
Two days later, the same owner experienced a safety malfunction when the QX60 sensed a head-on collision.
In a second complaint, the owner states that “The force was so strong that I thought a large truck hit me from behind.” This time, he was told that the vehicle wasn’t safe to drive and that the SUV needed to have the automatic driver evaluation system (ADES) control unit replaced. But, as so often happens, the parts were on backorder. Fortunately, this person was provided with a loaner vehicle very quickly. But, “I was very stressed and in a state of shock that I broke down crying. Had I driven my normal commute to work that day, it would’ve been fatal. The Atchafalaya Basin Bridge in Louisiana is the worst place to encounter.”
According to the complaint, this was the owner’s very first accident. To make matters worse, the QX60 had been serviced days before the incident. And as he stated in the second complaint, the malfunction wasn’t covered under the warranty, “because coffee residue was visible on the shifter. I had my new car less than 60 days and incurred a $900 bill from the Infiniti dealership to replace the shifter. I was in a loaner for almost a week. The collision malfunction occurred 5 days after I received my vehicle back from having the shifter replaced. It’s been over a month now and the part is still on backorder. Brand new vehicle, 2 incidents that generated safety codes, x3 car payments on a car unsafe to drive.”
Reported sunroof problems range from sunroofs that rattle to sunroofs that explode.
An owner from Texas states in a complaint to the NHTSA that while driving on a highway, there was “a loud explosive sound (as described by my husband/passenger) almost sounded like a gunshot at that time.” When they stopped the QX60, they saw that there was a “huge hole with glass missing on (the) front panel of (the) sunroof.”
Needless to say, the occupants of the car were shocked. “The explosive sound caused me to fear for my safety since no warning lights alerted me to what the incident was.” Of course, as the complaint points out, if the glass had entered the cabin “my vision would have been impaired. The only barrier to glass entering was the thin roof headliner.”
The dealership’s response was less than satisfactory. They wouldn’t inspect it and “communicated that the repair or replacement was not covered under the warranty.” The only resolution was via insurance.
A contributor to Edmunds didn’t experience an explosion but states that the sunroof rattles. “While this SUV does have a beautiful design and luxurious feel, right off the lot, I noticed a rattling noise coming from the sunroof which only got worse over the next few days. After taking the car back to the dealership, I was informed that the entire headliner needed to be removed, single-use parts replaced, and additional insulation added to help resolve the noise.”
It doesn’t always take a major recurring problem to persuade a manufacturer to concede that a vehicle is a lemon. Responding to a post of the Infiniti QX60 forum about reported problems about the 2023 model, an owner said there were “multiple issues.” These included non-functional heated seats, loss of HVAC, broken automatic wipers, audio uncontrollably turning itself up until the car was restarted, and the driver side mirror shaking excessively.
“All this culminated in Nissan buying the vehicle back under lemon law. The service department said they’ve been seeing a bunch of 2023s with similar issues to what I was experiencing as well. In the 75 days of ownership, we had the car for about 15 days.”
What the successful buy-back shows is that you don’t need to have a major component or system malfunction to prove you have bought a lemon. As an owner stated on Edmunds, “I’m going to be taking it (a 2023 Infiniti QX60) in for a laundry list of complaints soon.”
Whether you have one major recurring problem, or a “laundry list” of complaints, if your problems affect your use or the value of your 2023 Infiniti QX60, there’s a possibility that it may be a lemon. After all, every year, auto manufacturers buy back, replace, or pay cash settlements to thousands of ‘lemon’ owners. You might be one of them.
So, if you’d like Lemberg Law to assess your QX60 problems free of charge, call our Helpline or fill out a contact form. The law makes Nissan, the manufacturer of the luxury Infiniti, pay the legal fees for lemon law cases. This will alleviate your stress and you may be able to get your lemon out of your life.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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