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The world of luxury SUVs is not lacking for models, but the 2019 Infiniti QX60 tends to stand out from the crowd. It was even awarded as an “IIHS Top Safety Pick,” but recent complaints cause owners to wonder how these ratings are determined. This model suffers from a defective back-over prevention system, a faulty vehicle speed control and a glitchy electrical system.
Click on other model year to view more problems: 2022 2020 2018
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NHTSA Complaints for the 2019 Infiniti QX60
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Forward Collision Avoidance: Warnings | |
| Engine | |
| Power Train | |
| Vehicle Speed Control | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Back Over Prevention | |
| Forward Collision Avoidance:software:pedestrian/cyclist/object/obstacle/ Recognition | |
| Wheels | |
| Structure:body |
Problems with the Back-Over Prevention System
Over the past few years, having a backup camera has become standard technology. With a company like Infiniti, the system should be perfected, but it’s not.
One NHTSA complaint states, “The contact owns a 2019 Infiniti QX60. The contact stated while reversing out of a parking garage there was a vehicle behind them, however, the reverse camera did not show the vehicle was nearby, nor, did the vehicle’s alarm system indicate a vehicle was nearby. The contact ended up hitting the vehicle behind them on the left bumper area with the rear of their vehicle. The contact’s vehicle was not towed. The contact did not receive any injuries, nor did the person in the other vehicle. No medical attention was needed. A police report was not filed. The contact stated their vehicle received damage to the rear of the vehicle. The vehicle had not been repaired as of yet. The contact received notification of NHTSA Campaign Number 19V654000 (Back Over Prevention), however, the vehicle had not been repaired for the recall. The manufacturer was not made aware of the issue. The approximated failure mileage was 4,000.”
The recall being referenced applies to more than a million vehicles. It states that the backup camera image doesn’t display correctly, leaving people at risk of having an accident, just like the one listed above. How does this failure help the luxury SUV continue to be a Top Safety Pick? Someone must have been paid off to offer that rating.
Problems with the ABS and Vehicle Speed Control
Additionally, there’s another serious safety issue when looking at the faulty vehicle speed control.
Another NHTSA complaint states, “The contact owns a 2019 Infiniti QX60. While idling, the vehicle spontaneously accelerated. Additionally, the RPMs increased to 7,000 for 20 seconds. There were no warning indicators illuminated. The vehicle was taken to [dealer], but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 1,000.”
Aside from this malfunction, there’s also another recall. This time, the failure is occurring within the braking system. NHTSA Campaign Number 19V807000 states that almost 400,000 vehicles could have a defective Anti-lock Brake System (ABS) actuator pump that allows fluid to leak onto the circuit board. If this occurs, a fire could ignite, putting everyone in danger. While the average consumer may not know a lot about what creates a safe vehicle, it’s fair to assume that these issues are enough to warrant the Infiniti losing its ranking with the IIHS. Unless of course, it’s perfectly acceptable to have SUVs catching on fire and failing to maintain the appropriate speed.
Problems with the Electrical System
In general, the electrical system runs a lot of equipment that could pose safety concerns if something major were to happen. However, many complaints with the QX60 come from convenience features that aren’t working right.
Here’s one Edmunds review to consider. “The problem is I own a smartphone. I want to listen to podcasts when I drive. And the audio keeps cutting off. (It has a non-navi system to those who are interested.) My dealership people were nice, so I went to them to investigate this Bluetooth problem. Here’s what I learned. Infiniti does NOT support all the Bluetooth profiles and it does not support all the phones. Which is weird because Bluetooth is a standard and it’s supposed to solve that problem. The solution that they recommended was to use a 3.5mm audio cable. Tough luck for me because the two phones that I own are Pixel 2 XL and iPhone 7 Plus. Neither have a headphone jack. So, the dealership recommended that I call the Infiniti Consumer Affairs. They troubleshoot me through a process which resulted in ‘you are using unsupported phones’ for audio streaming? Okay, it’s Nov 2018. One of my phones is a year old and the other two years.”
Aside from not being able to stream their favorite tunes, there are also concerns with the push-button ignition and door switches. Service Bulletin #ITB19-036 indicates that these systems might be inoperative. With this malfunction, there are several symptoms. These include non-functioning door locks and the engine won’t start when the ignition switch is pressed. To correct the issues, Infiniti must replace the BCM. Obviously, customers won’t have much to complain about when it comes to connecting their smartphone if they can’t even start the car. It’s a logical way to solve that problem.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Infiniti pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 27, 2023 |
| State | WY |
| Description | Car just stalls or cuts out and loses power. Dealership says it's not pulling any codes. |
| Category | Power Train |
| Date | Jan 15, 2023 |
| State | FL |
| Description | Multiple occasions more than I can count loss of power at acceleration then it kangaroos and takes off. No codes multiple trips to the dealer still no codes. The dealer has another vehicle doing the same thing. Seems to be much worse the hotter the weather. It has scared me several times because there has been solution found because no engine codes. |
| Category | Electrical System, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Sep 28, 2022 |
| State | NY |
| Description | Feb (sensors) display on our infiniti qx 60 dashboard - this occurred within several months when we received the car. The car was inspected by their infiniti repair dealer and was told the problem was solved. It was not and the same issue appeared after several miles of driving. Reported to consumer affairs at infiniti and was informed its an infiniti dealer issue. Further electronic defects occurred as I was not able to change gear from park to drive. Infiniti towed the car to their dealer and purportedly they corrected. The same issue continued and placed several more calls to infiniti consumer affairs. Was told "we are sorry but we cant help you". Eventually brought this issue up to the highest level at infiniti to [xxx] - head of nissan north america. No action yet again - and was called by an assistant and thanked me for bringing it to his attention. Informed infiniti via email to [xxx] that it can be catastrophic at front sensors are defective and do not function. I have video's and written correspondence to infiniti. I am available for a zoom call or can be contacted at [xxx]. Respectfully yours, [xxx] brooklyn, ny information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Communication: Auto Crash Notification |
| Date | Jul 13, 2022 |
| State | IL |
| Description | The contact owns a 2019 infiniti qx60. The contact stated that while driving at various speeds, a warning sensor light would indicate that the forward collision avoidance sensor was turned off. The contact stated that small amounts of road debris had led to the sensor failure. The contact had taken the vehicle to the dealer on multiple occasions where she was instructed to keep the sensors cleaned to avoid further failures. Despite multiple attempts to keep the sensors clean, the failure persisted. The sensor was then repaired under warranty; however, the failure returned. The manufacturer had been notified of the failure and referred her to the nhtsa for assistance. The vehicle was not repaired. The failure mileage was approximately 20,000. The consumer stated the problem has been resolved. |
| Category | Engine |
| Date | Jun 16, 2022 |
| State | NY |
| Description | The contact owns a 2019 infiniti qx60. The contact stated while starting the vehicle, the vehicle began to shake abnormally. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer was informed of the failure. The failure mileage was approximately 325. |
| Category | Power Train |
| Date | Apr 04, 2022 |
| State | LA |
| Description | The contact owns a 2019 infiniti qx60. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the vehicle while accelerating and the vehicle shuddered. The vehicle was taken to the dealer where it was diagnosed with dtc: p17f1 for continuously variable transmission (cvt) failure. The dealer informed the contact that the cvt transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. The failure mileage was approximately 119,000. |
| Category | Service Brakes, Hydraulic |
| Date | Mar 15, 2022 |
| State | TX |
| Description | The contact owns a 2019 infiniti qx60. The contact stated while driving at 10 mph and exiting the carwash, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal all the way to the floorboard but it failed to respond. There were no warning lights illuminated. The vehicle drove on a curb and into bushes. The contact engaged the emergency brakes and the vehicle stopped. The contact pumped the brake pedal and it rose back. The contact sustained a headache, bleeding nose, pain on the shoulder and on right knee. The contact sought medical assistance. A police report was not filed. The vehicle was towed to a collision repair. The dealer was notified of the failure and informed the contact that her vin was not included in nhtsa campaign number: 19v807000 (service brakes, hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,850. |
| Category | Engine, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Jan 24, 2022 |
| State | PA |
| Description | The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "p" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There were no warning lamps or any other symptoms at all, and my car still has fuel which the dealer can prove. It's extremely dangerous because my car just suddenly has to stop especially it was a snowing day. I got the car tolled to an infiniti dealer the next day, they ran a check and did a test drive (was not snowing the next day) but they couldn't duplicate the problem, so they cannot fix anything. Contacted infiniti cooperate but they said if the dealer couldn't duplicate the problem, they cannot do anything about it. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System, Forward Collision Avoidance: Warnings |
| Date | Dec 18, 2021 |
| State | IN |
| Description | While driving home from work on the expressway, the feb indicator came on even though there was no one in front of me for at least 1/4 mile. Then the bci indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 qx60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehicle under the lemon law. Unfortunately, my current qx60 has too many miles to consider for the lemon law again. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 06, 2021 |
| State | DE |
| Description | The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief beeping sound, " feb. Warning. See owners manual." a symbol was also lit on the dashboard. This warning remained on until I turned my vehicle off once I arrived home. I have not restarted the vehicle to see if the warning reappears. There have also been at least two instances of the rear sensor going off. |
| Category | Seat Belts |
| Date | Feb 08, 2021 |
| State | TX |
| Description | February 3, 2021, I was driving home to dallas from a business trip in san antonio. My mother and daughter were with me. My daughter got tangled in the middle seatbelt of the second row. Instead of the seatbelt loosening up, it got tighter. I had no way to remove it. I called 911 in order for them to cut her out. My daughter began to throw up from the compression of the seatbelt around her stomach. The ambulance team checked her out and she is doing fine. The police did an incident report and was concerned that the seatbelt did not loosen up after pulled over to the median and parked the car. It got tighter and I could not pull it off of her. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Mar 12, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 infiniti qx60. The contact stated while reversing out of a parking garage there was vehicle behind them, however, the reverse camera did not show the vehicle was nearby, nor, did the vehicle's alarm system indicated a vehicle was nearby. The contact ended up hitting the vehicle behind them on the left bumper area with the rear of their vehicle. The contact's vehicle was not towed. The contact did not receive any injuries, nor, did the person in the other vehicle. No medical attention was needed. A police report was not filed. The contact stated their vehicle received damage to the rear of the vehicle. The vehicle had not been repaired as of yet. The contact received notification of nhtsa campaign number: 19v654000 (back over prevention), however, the vehicle had not been repaired for the recall. The manufacturer was not made aware of the issue. The approximate failure mileage was 4,000. |
| Category | Back Over Prevention |
| Date | Nov 26, 2019 |
| State | KY |
| Description | Tl* the contact owns a 2019 infiniti qx60. While the contact was backing out of his driveway, there was a blindspot on the back up camera and he backed into another vehicle. There were no injuries. The contact stated that he recently received a recall notice for nhtsa campaign number: 19v654000 (back over prevention). The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 450. |
| Category | Air Bags, Structure:body, Wheels |
| Date | Oct 21, 2019 |
| State | FL |
| Description | The car's computer malfunctioned when parking the car and pressing the brake. The car immediately accelerated at full speed, went over the yellow median and hit a pole causing an accident in the school parking lot, the whole front left side of the car to be completely damaged, the side airbag on the driver's seat coming out, etc. |
| Category | Vehicle Speed Control |
| Date | Aug 28, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2020 (na) infiniti qx60. While idling, the vehicle spontaneously accelerated. Additionally, the rpms increased to 7,000 for 20 seconds. There were no warning indicators illuminated. The vehicle was taken to infiniti of williamsville (8137 main st, williamsville, ny 14221, (716) 633-9585), but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 1,000. |
| Category | Forward Collision Avoidance:software:pedestrian/cyclist/object/obstacle/ Recognition, Visibility:sun/moon Roof Assembly |
| Date | Jun 14, 2019 |
| State | OR |
| Description | Tl* the contact owns a 2019 infiniti qx60. While driving 35 mph with the driver assist system activated, the forward collision avoidance with pedestrian detection system warning indicator illuminated. As a result, the driver assist system deactivated. The contact stated that the failure occurred multiple times. The vehicle was taken to beaverton infiniti (located at 9500 sw canyon rd, portland, or 97225, (503) 626-8822) several times, but they were unable to duplicate the failure. The dealer also stated that the sun/panoramic roof motor and headliner needed to be replaced. The sun roof motor was repaired, but the headliner was not. The manufacturer was notified. The failure mileage was 8,500. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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