2020 Infiniti QX60 Problems and Top Issues – Is Your Car A Lemon?

Autoglass and electrical system issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Among premium SUVs, the 2020 Infiniti QX60 appears to offer everything that customers need to enjoy the ride. The automaker claims that “innovation runs in the family,” but customers seem to be struggling with some basic functions, including the visibility and electrical system.

Click on other model year to view more problems:  2022   2019   2018

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NHTSA Complaints for the 2020 Infiniti QX60

Complaint CategoryNumber of Complaints
Unknown Or Other
Forward Collision Avoidance: Warnings
Service Brakes
Back Over Prevention: Warnings
Vehicle Speed Control:accelerator Pedal

Problems with the Autoglass

When it comes to seeing out of a vehicle, the auto glass is essential for optimal visibility. However, this glass has other purposes, such as providing a reliable sunroof.

The QX60 has defective auto glass, as seen in this NHTSA review. “Sunroof exploded while driving on Highway 175 heading toward Nacogdoches, TX. We heard a loud pop almost like a tire blowing out. We get out of the rental car to check on the tires and found nothing. We got back in and started driving. When we heard a gush of wind. We looked up and noticed the car had a sunroof so we moved the cover back and glass started to fly into the car. Nothing hit the glass it just exploded out of nowhere.”

This basic function isn’t the only one that seems to be malfunctioning. Service Bulletin #ITB19-024 says that DTC B00A0-00 can be stored in conjunction with an error message signifying that the air bag system isn’t working. It turns out that the Occupant Classification System (OCS) control unit isn’t functioning, so passengers aren’t being detected properly. This defect can prevent the air bag from deploying, even if someone is sitting in the passenger seat. Whether there is glass falling on passengers or the air bag falls to protect them, this is the type of “innovation” that customers don’t want in the family.

Problems with the Electrical System

With a luxury vehicle, it’s expected that everything included will be high-end and properly functioning. However, owners continue to complain about the lack of features and poor function.

Here is one Edmunds review worth reading. “1. The retracting side mirrors do not have an automatic setting which means you need to do it manually every time you’re parking which is a pain. 2. I would put the side mirrors warning light in the mirror so you don’t have to break eye contact. 3. It still has the old technology so no Apple or Android car play.”

Beyond these problems, there are larger issues occurring. Service Bulletin #ITB19-036 states that the push button ignition and door request switches might become inoperative. With this fault, the following issues could occur: door won’t lock or unlock or the engine will not start with the ignition switch. To repair this problem, Infiniti must actually replace the BCM. In the meantime, owners could get stuck in their vehicle and not even be able to start the engine. Does this sound like something people should be paying extra for? At this point, it might be better to go with the cheaper Nissan counterpart and save some cash. Infiniti can keep its “innovations” for the next family of suckers.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Infiniti pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

Complaint Data

CategoryBack Over Prevention: Warnings, Unknown Or Other
DateSep 16, 2022
I put my car in park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn't out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn't actually go into park electrically. It also wasn't on a grade. My friend tried to stop the car but it was going too fast by the time he got to it. He did bush burn his knees and hit his back on the street when he fell. We have looked into reports and there have been issues with this model. I believe you should look into this farther. Someone could get hurt seriously if they haven't already! I think there should be a recall to have the issue repaired so it doesn't happen in the future. Thank you, [xxx] I have estimates but not able to download. Total was ,000. 00 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryForward Collision Avoidance: Warnings, Service Brakes
DateAug 02, 2022
While driving, the vehicle will sometimes think there's an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn't duplicate it so I was informed that there is no problem. However, just because they don't know how to duplicate it, that doesn't mean the problem doesn't exist. I am concerned about my safety so this needs to be addressed asap. Also, for the date of incident, I will use the most recent date.
CategoryVehicle Speed Control:accelerator Pedal
DateApr 06, 2022
The contact owns a 2020 infiniti qx60. The contact stated that while driving at 45 mph, the accelerator pedal was stuck and he had to depress the accelerator pedal to the floorboard for the pedal to release. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
DateApr 05, 2021
Sunroof exploded when driving on the highway, we pulled over immediately and called infiniti customer service for technical help, they asked me to drive to nearest infiniti retail store to replace the glass. When we got the store, there's no mechanic because it's saturday. The staff there told me to come monday to see if they can determine the sunroof exploded by itself. They helped us cover the sunroof with hardboard and tapes. We drove to the retail store--hgreg infiniti monrovia on monday. Their technicist told us there's no way to determine the reason of explosion without checking the remain glass covered by the hardboard and claimed that they never heard about a case of sunroof explosion , if broken must be hit by other stuff, which is obviously lying since you can search out thousands of sunroof exploding cases online in one minute. We couldn't convince each other, so I left. The only help I am seeking from nhtsa is to offer a way to determine the causing, for instance, an authenticate third party to test the remain material. Only with the legally binding evidence, can I sue the unethical company.
CategoryForward Collision Avoidance: Warnings, Service Brakes, Unknown Or Other
DateMar 09, 2021
I was driving on the freeway at about 1:40pm today(03/9/2021). All of sudden hear some kind of loud gun shot and 1 second later, my sunroof is shattered. Also, the forward collision system automatically breaks by itself when there is no vehicle or any kind of object.
CategoryUnknown Or Other
DateNov 05, 2019
Sunroof exploded while driving on highway 175 heading towards nacogdoches tx. We heard a loud pop almost like a tire blowing out, we get out the rental car to check on the tires and found nothing. We got back in and started driving, when we heard a gush of wind. We looked up and noticed the car had a sunroof so we moved the cover back and glass started to fly into the car. Nothing hit the glass it just exploded out of nowhere.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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  • Cheriyan

    I leased a 2020 Qx60. Nothing but problems.
    1. In winter, windows don’t work. If you lower the window for any reason, it won’t come back up. Brought it to the dealer twice and they said more WD40. Its a traction issue.
    2. Odometer – it seems like the odometer runs faster than normal. During the 2 years of COVID, we didn’t drive even 10% of what we normally drive but Infiniti shows extra 10k miles on the odometer. Rigged?
    3. Service Notification: Oil Change reminders don’t work. Infiniti says that cannot be relied upon. But, then a notification for Low Oil Pressure comes on. Now Infiniti has to change the engine. Good Luck, Infiniti.

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