2021 Volkswagen Atlas Problems and Top Complaints – Is Your Car A Lemon?

Fuel system and engine issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Was VW not able to honor the airbag recall? Read our post on what to do in this situation.

For families looking for a large SUV, the options seem to be endless. Still, customers continue to flock to the 2021 Volkswagen Atlas. After all, the automaker instructs drivers to “Bring everyone along for the ride.” Once driving the Atlas, customers have a new take on the SUV. This model is plagued with a faulty electrical system, defective engine, malfunctioning fuel system and a poorly-made structure.

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NHTSA Complaints for the 2021 Volkswagen Atlas

Complaint CategoryNumber of Complaints
Electrical System
118
Service Brakes
96
Forward Collision Avoidance: Automatic Emergency Braking
65
Air Bags
50
Engine
30
Unknown Or Other
25
Fuel/propulsion System
12
Forward Collision Avoidance: Adaptive Cruise Control
11
Vehicle Speed Control
8
Forward Collision Avoidance: Warnings
6

Problems with the Electrical System

The electrical system needs to run as intended to ensure a smooth ride. Yet, inside the Atlas, everything seems to be going wrong.

One example can be found on the Edmunds website. “I bought a brand new VW Atlas SEL and it was sold from the manufacturer at the dealership with a faulty car net system that never worked.  My wife drove it for two weeks and took it into the dealership to get replaced.  The part was removed and replaced with a part that also never worked.  The part currently is on back order and the car has been in the shop for a month.  VW corporate has done nothing to make things right and tell me to be happy with getting a rental from the dealership.  Meanwhile I am paying a car payment and car insurance on a vehicle that we are not driving.  BEWARE Do not go with VW they are not for the customer.”

It turns out that there is a long list of recalls associated with electrical system problems. First, NHTSA Campaign Number 20V716000 states that affected vehicles have a defective rear view camera that freezes during the ignition cycle, leading to a black screen or the wrong image. Without this information, drivers can’t receive an appropriate amount of visibility while backing up. Additionally, NHTSA Campaign Number 21V616000 states that a damaged relay could have been installed in the engine fuse box. This issue can lead to the engine starter or horn being activated when it shouldn’t, which can cause an overheating situation and car fire. However, that’s not all. NHTSA Campaign Number 20V504000 also says that some headlight assemblies were aimed too low from the factory, making it more difficult to get the visibility needed in low-light situations. It appears that from whatever angle the Atlas is looked at, it’s trying to cause problems.

Problems with the Engine

A powerful and reliable engine is what customers want when getting into the 2021 Atlas. Yet, that’s not what they find.

Another Edmunds review states, “I can’t say enough how much I wanted to love this car! It looks amazing with the black rims and brown interior but I’m fed up with the performance! I know most brand new cars need a break in period, but this is ridiculous. I’m purchased my new 2021 Atlas SE Technology R-line October 14, 2020. Initially I loved the car. It drove well, but I did notice a jerking with acceleration, and when restarting from auto start/stop at red lights, but it didn’t really bother me since I was used to it in my BMW. But I’m the last month, it’s gotten really bad! Slams to a stop if someone makes a u-turn near you or attempts to come into your lane, or even just backing into your garage! It will freeze if you’re trying to park and changing gears, then jerks forward or backwards! No fun if you’re in your garage and fearful that you’ll drive into your house or structural pillars outside the garage. I could go on but think you get the general idea that it’s not a good car! 8 months in and I’m ready to get as far away from this car as I can!”

Sadly, other Atlas models have been the subject of class action investigations. It turns out that previous models were equipped with a thermoplastic water pump module that could overheat and fail prematurely, leading to irreparable engine failure. It’s unclear if the 2021 Atlas will also be included in class action lawsuits, but it’s not too far-fetched considering how poorly this SUV was built. For now, customers should “bring everyone along for the ride” before the SUV no longer moves.

Problems with the Fuel System

The fuel system runs hand-in-hand with the engine to power the vehicle. When this system malfunctions, there’s little that can be done about the engine.

One more Edmunds review states, “EPC and check engine light. Start/stop issue loss of power jerking motion Fuel pump replacement still unresolved.”

The fuel system is a basic system that should have been perfected many years ago, sort of like the steering system that is also causing issues. NHTSA Campaign Number 21V026000 states that the front steering knuckle could fracture and lead to vehicle loss. NHTSA Campaign Number 20V712000 states the same thing but includes more vehicles. These are all very basic automotive functions that VW should understand how to build but just seems to fail at every try.

Problems with the Structure

Finally, a closer look at the structure of the 2021 Atlas reveals how poorly this SUV was truly built.

One NHTSA complaint shows, “The plastic trim on the doors failed and became lodged between the seam of the fender and the front doors. The adhesive on the trim/badges failed and allowed it to partly peel off the door. I became trapped in the vehicle and was unable to open either door because pieces were jammed in the doors range of motion. I had to physically slam my body against the door from the inside of the car to break the jammed piece and open the door. My safety was at risk as I was not able to get out of my car and it was urgent. I would not have been able to get out of my car in the case of an accident or if my car became submerged in water such as a flood. I frequently transport my 70 year old father to medical appointments and I was unable to open the door to get him out of the car due to this issue. I reported this problem in April when I first noticed the trim badges coming loose, but VW failed to fix it properly. They took a metal putty knife and attempted to bend the fender and trim back into place in the parking lot. They did not take this issue seriously and pushed off repairs for months until I finally had this event and demanded they make this car safe. This car would not have passed the State Inspection and should have never left the dealers lot. I had another mechanic assess my car and he confirmed that this was extremely unsafe and the delay in repair could have been catastrophic. I have several pictures from April until present that show how severe the defect is on my car. There are several other reports of this problem in the VW forums where the badges on the doors have become jammed in the fender seam and prevented range of motion of the front doors.”

Sadly, the Atlas is overflowing with structure-related concerns. The first comes in the form of class action lawsuits on previous models that claim the panoramic sunroofs are leaking. From here, there’s also NHTSA Campaign 20V505000 that shows the front seat frame and backseat adjuster might not have been welded correctly, causing it to break in a rear-end crash. Additionally, NHTSA Campaign Number 20V702000 shows that some of the tires might be over cured, leading to a sudden sidewall break and possible tread separation from the tire, both of which can increase the chance of a crash. If that’s not enough, NHTSA Campaign Number 21V132000 shows that some of the lug bolt holes holding on the wheels might have been improperly machined, keeping the wheel from attaching to the hub. If the wheel isn’t attached, it can cause a major accident, just like all of the other defects coming with the Atlas. At this point, the only appropriate place for the new Atlas is in a junkyard.

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Complaint Data

CategoryElectrical System, Lane Departure: Warning, Service Brakes
DateNov 28, 2022
StateNJ
Description
While driving in a city, the emergency parking brake would switch on everytime I slowed down or came to a stop. Multiple other warnings happened such as lane assistance unavailable. And one of my windows would roll down part way.
CategoryElectrical System, Service Brakes
DateNov 25, 2022
StateTN
Description
Once starting the vehicle, the light comes on the dashboard; the notification states that the start/stop function malfunctions, the emergency break malfunctions, other multiple errors come in effect. Once coming to a stop light and the brakes are engaged to slow down, the emergency brakes engage and the car locks up. Almost got into an accident 6x. Immediately made an appointment to fix the recall and request for a loaner or rental vehicle, ignored by the dealership with a message of “will call”. The door becomes inoperable; can only open and close. Does not unlock/lock or roll down the window. The back driver side window automatically opens about 4 inches without consent.
CategoryAir Bags
DateNov 18, 2022
StateDC
Description
The contact owns a 2021 volkswagen atlas sport. The contact received notification of nhtsa campaign number: 22v152000(air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System, Exterior Lighting, Forward Collision Avoidance: Automatic Emergency Braking
DateNov 18, 2022
StateNY
Description
We have an open case with volkswagen, but the remedy part is on back order, in the meantime we have to use this unsafe car. The dealership where car was purchased from is not providing a loaner/rental despite being told by our volkswagen care team specialist that he is obligated to. The car emergency brake comes on at every stop(I'm shook at every stop, knots in my stomach every single stop I make, stop sign, trying to park, red lights), driver side front and back windows open spontaneously, non stop beeping(anxiety inducing) when car is parked idle, driver side window doesn't open manually pressing the button, car does not lock on driver door, like not at all, alarm will go on sometimes when opening, but it is never locked posing a serious threat, anyone can open my door if I am stoped at a light, or idling in car. Car can be stolen at any point, I feel unsafe and very distressed.
CategoryService Brakes
DateNov 11, 2022
StateAZ
Description
1) brakes grinding and squealing 2) known defects in the 2021 brakes could reduce potential stopping distance for affected vehicles. 3) dealer replaced brakes at 10,000 miles with exact same part and now we are currently experience the same problems at 23,000 but now dealer says there are unable to replace because the issue will remain due to there not being a fixed replacement. Dealer also recommend contacting the manufacture customer care. There response acknowledge the issue but there was nothing they could do due to there not being a replacment part. 4) yes, both by dealer and third party mechanics who also explained there are currently no after market brakes that could replace the defective brakes and they would have to replace with the same part. 5) no warning just constant grinding and noise
CategoryService Brakes
DateOct 27, 2022
StateIL
Description
The front brake rotors on this vw model are faulty and unsafe from the factory and need to be recalled. They warp and squeal, and the issue seems to be starting at about 4 months. The brake rotors warp between 4-6 months and the front brakes start to vibrate when driving at 65 mph or more. The brake pads are fine, however the rotors need to be replaced. The rotors need to be inspected as they appear to be made out of inferior material/metal. The vw dealership refused to replace the rotors under warranty and I had to pay for the replacement. I contacted vw usa, but they were not helpful at all. [xxx] vw bensenville, il based on my research through different vw online forums, there's a lot of people that were having the same issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryVisibility/wiper
DateOct 12, 2022
StateWA
Description
2021 vw atlas. Outside mirror heaters are not working. There is a vw tech tip 662003 that describes the problem, however, the dealership bud cleary in auburn wa is refusing to perform repair, saying mirror heaters only work when the ambient temperature is below 40 degrees and here in washington state our day time temperatures are almost always higher. I drive at night so I experience severe outside mirror fogging in all kinds of temperatures. Cleaning, wiping mirrors offers little relief. Rear window heater works fine. So I am caught in a catch-22 situation. I can't "prove" that a problem exists, yet I experience it every night. Vw knows that a problem exists, yet the dealership refuses to perform a simple firmware flush, hiding behind the curtain of "policy."
CategoryElectrical System
DateOct 02, 2022
StateIL
Description
I never received a notification that my car had an active recall for the software or door wiring harness until I went to get my car appraised. I had the vehicle less than one year and it had 3 recalls and/or issues that needed repair. Further, their practices regarding sales are deceptive. I was told that the services would be free of charge in the first year and they were not. I still had to pay for the first oil change despite the car not being even 1 year old at the time. Please advise if there is someone else with whom I should file a complaint for their deceptive sales tactics. Thank you.
CategoryAir Bags
DateSep 30, 2022
StateVA
Description
Airbag warning light has come on. Vw refuses to address this as a safety issue.
CategoryService Brakes
DateSep 30, 2022
StateAZ
Description
The brakes make loud squealing and grinding noises and don't feel like they are properly functioning when attempting to stop. I rolled through a stop sign when they were grinding loudly last week because the brakes would not engage. I immediately scheduled to have it diganosed again. I have had it diagnosed by vw 3 times and also contacted vw corporate and they have all stated to me that it is a known issue with the brakes on vw atlas and have had 1000s of complaints and will do nothing to repair or resolve the situation. They said they know it is an issue and not correct and they will not be doing anything to correct the situation or make sure the vehicle is safe.
CategoryAir Bags, Parking Brake
DateSep 26, 2022
StateVA
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags). The vehicle was taken to the dealer and the contact was informed that parts were not yet available. The manufacturer had been notified of the recall and referred the contact to another dealer. The contact stated that the closest dealer was too far for him to travel. The contact also stated that while traveling at slow speeds, the parking brake would independently engage without warning. The failure mileage was unknown. Parts distribution disconnect.
CategoryAir Bags
DateSep 20, 2022
StateIL
Description
The passenger airbags did not deploy during a crash . A suv vehicle hit my vehicle on the side and caused over 00, in damage.
CategoryService Brakes
DateSep 19, 2022
StateFL
Description
The contact leased a 2021 volkswagen atlas. The contact stated that the vehicle was initially taken to the dealer due to the brake service warning light being illuminated and scheduled maintenance. The maintenance was performed; however, the mechanic could not determine the cause of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 22,564.
CategoryStructure:body
DateSep 16, 2022
StateCA
Description
I was driving my car and the moonroof exploded and shattered. Nothing his my car there were no cars in front of me, side of me, or behind me. There is no debris or any type of object. It is all over the internet about sunroofs and moonroofs exploding. The incident happened 09/16/2022.
CategoryService Brakes
DateSep 11, 2022
StateNC
Description
Brakes are making loud squeaking and grinding noises when brake is applied at low speeds. It feels like the entire braking system is about to fall apart. Took the vehicle to the volkswagen dealership and they said volkswagen brakes are know to make noise. I told them at the dealership, online customer support chat, and phone customer support that this should not be happening on a brand new vehicle. They said there is nothing they can do about it. The sounds are very loud even with all the windows up, it's like an old car. I can hear the brakes squeak from a third floor building.
CategoryElectrical System
DateSep 07, 2022
StateAZ
Description
As there are several recalls on this vehicle service action #'s 91cz- 91de I'm not sure if the vehicle is safe to drive. My dash information panel is always changing settings between start ups. There are numerous reports of braking issues with these models and side air bags malfunction. Have had the upgrades done by the dealership to correct my issue,but the problem still remains. Please advise on any action that I can take to get the issue resolved. Thanks
CategoryAir Bags, Electrical System, Service Brakes
DateAug 30, 2022
StateFL
Description
Windows open on their own. Emergency brake engages at low speed, left me in the middle of oncoming traffic as I was about to slowly turn. At times continuously has the alarm bell own. Has keyless entry, however often times car alarm goes off. Eliminating ac lights very dim hard to see. Radio screen sometimes is just blacked out.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking
DateAug 18, 2022
StateMA
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that while driving approximately 65-70 mph, the vehicle in front of him swerved into another lane and he noticed there was a vehicle stopped in the middle of the highway 40 feet away from his vehicle. However, the automatic emergency braking system failed to engage. The contact depressed the brake pedal but the vehicle crashed into the rear end of the other vehicle due to the short distance. The air bags failed to deploy. The contact sustained soreness to the lower back, hips, and shoulder. The contact sought medical assistance. The vehicle was taken to an auto body shop where it was repaired. The contact stated that on another occasion while driving 25 mph, another vehicle pulled in front of his vehicle unexpectedly and the contact crashed into the driver's side of the other vehicle. The air bags failed to deploy. The contact did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to an auto body shop where it was repaired. However, several unknown warning lights were illuminated. The vehicle was then towed to the dealer where it was diagnosed that the seat belt harness and the automatic emergency braking (aeb) system had failed. The vehicle was taken to a second dealer boston volkswagen (43 n beacon st, watertown, ma 02472) where the seat belt harness and the automatic emergency braking (aeb) system were repaired. However, the contact stated upon pulling out of an empty parking lot, the 360-degree forward collision chime engaged and an image indicating that the vehicle was entirely surrounded by objects was displayed. The contact turned off and restarted the vehicle however, the failure persisted. The contact parked the vehicle. Additionally, the contact stated while driving at 65-70 mph, the automatic emergency braking (aeb) system engaged and the vehicle started slowing down. The contact veered to the side of the road for a moment. The contact continued driving at slower speeds
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateAug 18, 2022
StateMA
Description
This is a well known issue but their has now been several incidents where my forward braking should have activated and did not and now stela's on 4 different occasions 2 of which were on the highway where the emergency brake was triggered and I have lost control of the vehicle , yet in completely empty parking lots now two separate times I have been able to catch on video that it told me I was within 12 inches of something and there is nothing. I've had this issue starting 10/21 and happened as recently as 8/7 and it's almost gotten me killed, never,one the known recall for airbags not being deployed during two pretty significant accidents . Please help me as vw is aware of this and will do nothing im in a 50,000$ death trap. Pre knowing it was my car ( former finance director at quirk vw ) they told my body shop to not let me drive the car as my car is effected by this deadly issue , then after the fact reaching out myself I was not only denied service but threatened by the gym and vw executive is acting like it is not a big deal , this is horrible and after 1 yr ago 5 months having been given a coupon for 20% off any morphine due to not buying back a vehicle that should have been bought back and the cpa , told me they do that to bribe people so they do not / have 100s of uploads on my laptop wont let me load from this ipad
CategoryAir Bags
DateAug 09, 2022
StatePA
Description
The contact owns a 2021 volkswagen atlas. The contact received recall notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
CategoryFuel/propulsion System
DateAug 06, 2022
StateLA
Description
Low pressure in tank fuel pump failed - car towed to dealer vehicle lost all power at speed on highway informed by dealer that issue is not uncommon, 1,800+ fuel pumps on backorder no warning prior to failure
CategoryElectrical System, Service Brakes
DateAug 03, 2022
StateTX
Description
When I was pulling out of a parking lot my rear drivers side mirror went down by itself and then my parking brake came on - I received an error saying "error: driver door contact switch". I stopped my car and turned it off and then started it again and the error message went away. Four days later the same thing happened but I also received two more error messages "fault: electronic parking brake" and error: start/stop as well as the same error as before :error: driver door contact switch". I have my car scheduled to take it to the dealership tomorrow 8/4 at 8am and I am hoping this can be fixed as this is a big safety issue.... I have three children that are also in the car with me each day so it is imperative to have this rectified as safety is my top priority.
CategoryAir Bags
DateAug 01, 2022
StateFL
Description
Manufacturer recall number97gf nhtsa recall number22v152 recall status: recall incomplete I went on july 12th to my vw dealer (deel volkswagen), they inspect the car and confirm that my car was affected by this recall. At that moment they mention that they don't have the spare part to fix the problem but in one or two weeks they should have it, once they get it they will call me. Since then, I have not received any call from the dealer, and the only time that they answer me they said taht they do not know when the part will arrive.
CategorySeats
DateJul 26, 2022
StateAR
Description
Upon stopping at an intersection, one of the bench seats quickly shot forward and slammed a child in a car seat into the rear passenger seat. Thankfully there were no injuries, but this required the driver to pull over and investigate what happened with the seat. There appeared to be nothing that would have caused the seat to move forward.
CategoryUnknown Or Other
DateJul 25, 2022
StateSC
Description
I was pulling into a parking spot, my foot on the brake pedal, hand ready to shift car into park. At that time the rev counter went up to 7000, the car jumped the curb, I stepped hard on the brake but the car kept going. The car stopped when it slammed into a parked car so hard that it pushed the parked car into the street. No warning lights and the airbag did not deploy. Unsure of what malfunctioned. Anyone can inspect it. Vw has been uncooperative and has told me several different stories about getting it looked at by a vw rep. The car had over k worth of damage which has been fixed first at the request of vw corporate.
CategoryAir Bags, Electrical System:wiring
DateJul 20, 2022
StateNY
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that the front and rear passenger's side windows activated and rolled down independently and without warning. The contact also stated that the windows occasionally failed to roll up after multiple attempts. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact then received a notification for nhtsa campaign number: 22v152000 (air bags). The dealer was notified about the recall and the contact was scheduled an appointment. Once the vehicle was serviced, the contact was informed that the driver's side of the vehicle was repaired; however, the part for the passenger's side repair was not yet available. The manufacturer was notified of the issue and confirmed that parts for the repair were unavailable. The vehicle was not fully repaired. The failure mileage was approximately 11,000. Parts distribution disconnect.
CategoryEngine, Fuel/propulsion System
DateJul 11, 2022
StateCA
Description
I was driving the car and it stalled on me. I had to start the car again. The car has not reproduced the incident again. I brought the car to two different service departments but they found nothing. One service department said to change my gasoline.
CategoryAir Bags, Electrical System, Service Brakes
DateJun 29, 2022
StateWA
Description
My vehicle experience inadvertent windows rolling down, inadvertent parking brake engagement at low speeds and a warning regarding a faulty door sensor on multiple occasions.
CategoryElectrical System:alternator/generator/regulator, Engine, Service Brakes
DateJun 29, 2022
StateOR
Description
The contact owns a 2021 volkswagen atlas. The contact stated while driving approximately 2 mph, the rear windows inadvertently rolled down independently. The contact also stated the vehicle stalled. The contact shifted to park(p) and restarted the vehicle. The contact also stated the vehicle inadvertently lost motive power and while driving. The vehicle was shifted to park(p) and restarted. There were no warning lights illuminated. The vehicle was taken to the local dealer who determined failures with three recalls on the volkswagen atlas for low speed, intervention park brake, and nhtsa campaign number 22v152000 (air bags). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
CategoryElectrical System, Forward Collision Avoidance, Vehicle Speed Control:cruise Control
DateJun 21, 2022
StateNY
Description
The contact owns a 2021 volkswagen atlas. The contact stated that while driving approximately 60 mph, the message "apply brakes" displayed and the vehicle abruptly stopped. During the failure, there were no other vehicles or objects were nearby to cause the forward collision avoidance safety feature to be activated. In addition, the contact indicated that while driving the vehicle, safety messages would be displayed that included the cruise control and parking sensors unavailable. The cause of the failure was not yet determined. The local dealer was contacted and the contact was informed that the failure was related to the nhtsa campaign number: 22v152000 (air bags); which included a wiring harness repair however, the parts were not yet available. The failure mileage was 31,000.
CategoryAir Bags
DateJun 16, 2022
StateVA
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryAir Bags
DateJun 16, 2022
StateNC
Description
The contact owns a 2021 volkswagen atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. Vin tool confirms parts not available.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateJun 15, 2022
StateGA
Description
My atlas crossport without warning or any vehicle in front of me engaged emergency braking and the forward collision warning lights and alarms came on. I was traveling roughly 40mph and the vehicle suddenly slowed to just below 10mph before I was able to continue driving. Had a vehicle been behind me, most certainly it would have caused a collision. The problem has been reported to my local vw dealership who acknowledged complaints but communicated there is no fix yet. This incident has only happened once. I was advised each time I drive to manually disengage the front assist feature.
CategoryAir Bags
DateJun 14, 2022
StateFL
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryAir Bags
DateJun 06, 2022
StateRI
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryAir Bags
DateJun 02, 2022
StateFL
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that while driving approximately 60 mph the driver suddenly steered to the right to avoid a collision with a second vehicle and suddenly the front passenger-side air bags and both the driver side and passenger side curtain airbags erroneously deployed causing the driver to lose control of the steering and crash into a curb. After the incident, the driver suffered from anxiety but no physical injuries were reported. No police report was taken. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the incident. The contact had received a recall notice for nhtsa campaign number: 22v151000(airbags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The vin was not available. The failure mileage was 45,000.
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMay 31, 2022
StateCO
Description
Vw atlas 2021 is having issues with the driver side harness which there is an active recall without repair for. Car started to show error messages related to parking brake, air bag functionality, windows roll up and down, parking brake has engaged while driving in early april. Multiple dealers contacted and no loaner vehicle or repairs identified or offered. Car feels completely unsafe to drive due to random braking and error messages.
CategoryAir Bags, Electrical System, Power Train
DateMay 27, 2022
StateID
Description
This vehicle will suddenly just stop driving, including highway speeds. There is no rhyme or reason why this happens. Volkswagen of america refuses to assist, along with volkswagen of boise, idaho refuses to look at the vehicle. After several attempts to have them diagnose the vehicle they refuse as the service manager has “banned” us from coming there. The service manager and general manager are racist since we were from california. We now have a vehicle that does not operate due to a recall and cannot service at the local authorized dealership. The next closest dealership is approximately 160 miles away. Many of my neighbors from california has said the same issue, and sold their vehicles just because they could not service the vehicle at boise volkswagen.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMay 26, 2022
StateMS
Description
While driving at approx. 65 mph in heavy rain the rear passenger window suddenly went down and smoke came from the door and at same time all electrical systems went out. The vehicle quickly decelerated to the point the vehicle was not able to be pulled out of the highway standing the vehicle in harms way. Vehicle is completely unresponsive and will not start. This has been 12 day ago and the vehicle is still at the dealership and has not yet been looked at. Service manager did mention the door harness recall and said it is likely related, however the issues we experienced seem much more severe than is communicated in the recall.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Service Brakes
DateMay 23, 2022
StateNY
Description
Car will brake unexpectedly while driving which almost caused me to have several accidents while approaching traffic lights. Windows also open unexpectedly. All dashboard lights turn on while driving. Not very safe to drive at all.
CategorySeats
DateMay 22, 2022
StateNJ
Description
I am reporting a design defect in the vw atlas second row bench. There is no sensor or warning for the driver when the bench seat is not secure. When the car came to a stop from a low speed, the bench fell forward with enough force to fracture my child's leg who was sitting secure in a child's car seat. We reported the design problem to the manufacturer. The vehicle manufacturer inspected the vehicle for a manufacturing defect, not a design defect. When asked to pursue an inspection on design defect, the manufacturer noted they would and did not. This problem is replicable. Our concern is that the car does not alert the driver that the bench is not secure. Our incident could have been avoided if there was a driver warning.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMay 19, 2022
StateFL
Description
Brought to dealer on 3/04/2022 engine check light was coming on and off at time and hill start assist error, drivers door module wire harness has shorted out and parts are on back order. Power seat moving by itself. Driver side rear window going down by itself. Remote start not working. Emergency brake not working and applying itself while driving. Issue still has not been resolved.
CategoryEngine
DateMay 18, 2022
StateTX
Description
the car has auto on/off when idling at a stop. It will often just power down completely and not power back up when idling. Because of this at intersections I have almost been hit twice but it has happened 7 times in 1 year. The car also shows a constant seatbelt not connected symbol and loud warning when the belt is connected and nothing is in the passenger seat. This comes and goes with no prompting. The dash board will occasionally show check engine codes but nothing is wrong. One day after the car had overheated from no coolant after having just bought it a few moths prior no engine lights ever came on. The car just overheated and began to smoke and shut down on the side of the road. Today travelers insurance was running a scan on the black box after a no fault small impact accident occurred and they used 3 forms of equipment to get a "event code" but the code would not show. The agent was perplexed and said he'd never seen this on any other vehicle but vw before. Vw keeps just saying we'll do a software update but will not fix the issue.
CategoryElectrical System
DateMay 16, 2022
StateGA
Description
the auto stop start, stops requiring restarting of vehicle. When at a stoplight and removing foot from the brake to proceed, all the warning lights and sound notification along start. This is a huge distraction and dangerous driving condition. The start/ stop totally turning off the vehicle at stop lights and not restarting the engine is a collision hazard.
CategoryParking Brake
DateMay 12, 2022
StatePA
Description
The emergency brake randomly turns on when starting the atlas, the brakes will automatically brake at very low speeds, the windows randomly role down and/or will not be able to roll up, the car shuts off randomly after coming to a stop (I need to push the start button to start it again), the atlas will begin to drift after shutting off. The atlas currently has a recall for "front door wiring harness". I took it to the dealer and they did diagnose this. I do not feel comfortable with my wife driving the car with my kids. There is currently not a "remedy". Volkswagen would not provide a replacement and/or rental while waiting for a "remedy".
CategoryAir Bags
DateMay 11, 2022
StateFL
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, and the dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was approximately 19,000. Vin tool confirms parts not available.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateMay 11, 2022
StateIL
Description
It started with just the check engine light on but was driving fine. I alerted vw and an appointment was made for over a month out. Said it was safe to drive unless it was blinking or not acting right. After a few days, the light went off. About a week later, the check engine light came back on. Anytime I got below 2 mph it would turn on all my alerts about engine running, no lane assist, no cruise and after a complete stop it would act like the emergency parking brake was on. Sometimes when restarting the car the parking brake light was actually activated without pushing it. The driver's side windows would also randomly roll down. I immediately called the dealership and they fit me in prior to my previously scheduled appt. I was told it was the door wiring harness and it would be several months before a fix. It has been in the dealership since 04/13/2022. I do have a rental through the dealership. However, the dealership is not communicating with me even though I've left messages.
CategorySeats
DateMay 11, 2022
StateOH
Description
The captain seats lurches forward at a high speed without any warning as well as without any precipitating event. This has occurred three times, once with the driver side captain seat and two times with the passenger seat. The indicator on the top of the seat was down before each event so the assumption was the seat was securely locked in position. A child was in a car seat on the passenger side captain seat during the last unlatching event resulting in the child hitting the back of the passenger seat knocking her front teeth loose and bruising her nose (pic attached). The driver stopped in traffic and put the car in park to get out and assist the child as this was the only way to get the seat back in position. The car is to be inspected by the dealer today.
CategoryService Brakes
DateMay 10, 2022
StateNJ
Description
While driving on numerous occasions, the emergency brake has engaged making my atlas stop short. My atlas has been back to the dealership twice. Most recently (yesterday), they drove my car 2 miles and told me the car has no issues. My concern is that if my brake engages and someone hits me, someone can get hurt or killed. The dealership, service, and corporate refuses to acknowledge the safety concern and will not issue me a loaner until this is fixed. Before the brake engages, the car will make noises as if I'm about to hit something even though there is nothing around me. I believe this is due to the harness recall.
CategoryAir Bags, Engine
DateMay 04, 2022
StatePA
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing electrical issues. The contact stated that upon starting the vehicle, the warning messages "automatic start/stop is not available", " lane assist is not currently available”, “faulty electronic parking brake" "door is ajar fault" and the check engine warning light was illuminated. The contact stated that the front driver's side window was inoperative and the rear driver's side window would continuously roll up and down independently while driving. Additionally, the contact stated while coming to a stop, between 1-2 mph, the parking brake would engage independently, causing the vehicle to jolt. The contact had to disengage the parking brake each time. Additionally, the contact stated that the front driver's side door lock chime reminder would engage while driving with the door locked. The local dealer was contacted and referred the contact to the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to not drive the vehicle. However, the manufacturer provided no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 15,150. Vin tool confirms parts not available.
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMay 04, 2022
StateTX
Description
I own a 2021 atlus cross-sport and the last month I have had several electrical issues with it. It first started with my driver's windows would automatically roll down, then my radio would tune in/out, my check engine light comes on and then the passenger side air bag would turn off. I then would have my parking break come on when I rolled into a stop which included consistent beeping and alarms going off. Being a concern, I brought it into volkswagen and was told that there was a recall on a faulty wiring harness. They agreed to place me into a rental car but had none available and gave me no other choices but to continue to drive the vehicle until the back-ordered parts came in. Two days later on may 1st I was driving the atlus down the highway when my parking break automatically turned on and my car then sieved up on me. I returned my vehicle in volkswagen the next day because I do not feel safe in that vehicle. So now I wait, with no eta of parts to repair my vehicle that I am still paying a note and insurance on.
CategoryService Brakes, Unknown Or Other, Wheels
DateMay 03, 2022
StateIL
Description
Vehicle's electronic emergency brake system engaged while driving at low speed, below 15mph. Loud scraping sound repetitively heard from driver side tire.
CategoryAir Bags
DateMay 02, 2022
StateCA
Description
There is a delayed airbag deploy in this vehicle with no remedy. Concerned for well being of my my wife and family who drive this vehicle on a daily basis.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 30, 2022
StateVA
Description
Received an error message about driver door contact fail as I was driving down the highway. Next thing I knew my car was rolling down the back window and emergency braking. I was doing 65 down a highway. I had no control over my car. My passengers were freaking out. I was finally able to turn it off and back on and regain control. This is unsafe. I could've wrecked and been seriously injured today.
CategoryElectrical System
DateApr 28, 2022
StateWA
Description
3 notices come up on dash. “attention:vehicle is on”, “error: driver door contact switch” & then “fault: electric brake. The car beeps like crazy, driver side windows roll down on their own about 4 inches (rear and front). E brake has come on while driving. Left mirror blinker does not work. This is started happening intermittently only when turning car on - turning it off and back on helped at first, then less often now even less often however it does happen randomly when I am driving or stopped at a stop sign/stop light. Have owned the vehicle for only around 6 months, with 5k on odometer.
CategoryElectrical System, Engine, Service Brakes
DateApr 28, 2022
StateGA
Description
While the vehicle is in motion, the warning buzzer keeps dinging saying the engine is running. The red flashing light (in the door) flashes. Keep getting the warning triangle for the door harness problem. Also keep getting error:start/stop. My parking park has also engaged a couple of times while in motion. This is dangerous and needs immediate attention. This happens every day.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateApr 26, 2022
StateUT
Description
My cars windows started rolling down by themselves, the emergency break warning and igniting, a warning about the engine still running while in park, the red light on my door flashing, warnings about my lighting system, doors locked and wouldn't let me in the car. Emergency break warning for engaging while driving down the freeway. Volkswagen has given me a rental but nothing as far as completing the recall and no end in site, no notification of any issues with my car.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 21, 2022
StateMS
Description
3/2/22 - radio randomly displayed "loading...." 3/5/22 - message displayed about driver door contact switch 3/12/22 - message displayed saying "fault: electronic parking brake". Another message was displayed saying "attention: the engine is running". About 8 hours later, I was approaching a red light, when I put on the brake to slow down the parking brake self engaged causing me to come to a sudden stop. The car behind me almost rear-ended me. Twenty minutes later I tried to roll down the driver's window. It would not roll down, then the back driver's window started rolling down, then the front driver's window rolled down, then both windows was going up and down.
CategoryUnknown Or Other
DateApr 21, 2022
StateNJ
Description
Car stalled at red light before getting on the highway. As I was merging on the ramp to 295, the car started stuttering, and steering wheel was vibrating severely. Epc and engine light popped on. Had to pull over and was almost hit by a truck. Turned on ok. A minute into the drive the epc and engine light popped on again and car started stuttering again. Was on major highway so had to pull off at next exit and pulled into a parking lot. Customer care sent a tow truck, and the suv was towed to salem county vw in monroeville, nj. Called salem county vw to let them know the suv was in tow. Stated they would try to look at it, but to make a formal request online. Made a formal request online for an appointment at 8:45 a. M. On 9/13. Car was in shop for 10 days with a bad fuel injector.
CategoryElectrical System, Service Brakes
DateApr 16, 2022
StateGA
Description
My vehicle is engaging the parking brake, uncontrolled window movement, and giving engine light on.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateApr 16, 2022
StateNC
Description
Sometime in dec 2021, I have started experiencing issues with the car where the driver side back window rolls down warning messages popup saying driver side door fault etc with the check engine light coming on. What is concerning is when the vehicle is going at slow speeds (
CategoryEngine
DateApr 15, 2022
StateCA
Description
today I was making a left and mid roll to go, the engine turned off. I was in the middle of the 1st lane. I had to park my car and restart it. Thank god there was not a car coming, I would've been hit. I also had cars behind me. I had my car scheduled to go in tomorrow, 4/16/22, to check on lights that go on and off starting on, 4/12/22. It is the yellow priority 2 light with the front assist light, which was not turned on this morning. These lights have gone on before and I have taken my car in for it and was told nothing was wrong. This is the 3rd time my car has turned off while driving. I have taken it in for this problem as well and was told nothing was wrong. I do not feel safe in my car and do not want to drive it anymore. I left a message for the service manager.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 14, 2022
StateKS
Description
The remedy to my recall is not being performed within a reasonable time. I was in the road with my one year old and I was scared to get on the highway I was afraid someone would rear end us as the vehicle stops and turns on the check engine light and a warning light on my dash. I was driving and when I was coming to a stop the vehicle stops on it on and doesn't give the person behind me enough time to break. I would honestly see if there is something that can been done as o don't feel safe in my vehicle but I can't afford to rent a car in the mean time it is my only transportation my son has a doctors appt @ 130 today and I'm afraid for his life and to drive there. I would really appreciate any help that you can offer.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateApr 13, 2022
StateCA
Description
Hello. I have approx 12000 miles on my vehicle. Vehicle last week gave numerous warning lights and would not start. After leaving it a few hours I was able to start it but the engine light was on and warning that abs was not active. Took it to the dealership who said there is a recall with no fix for a door wiring harness. Today, while driving the car, it came to a compete stop on the roadway and would not allow me to turn it back on. I drove the car back home and it would continuously stop and I would have to restart. I almost got into two accidents. There needs to be a more serious recall as someone is going to get hurt. Dealership says there is still no fix.
CategoryAir Bags
DateApr 12, 2022
StateFL
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Lane Departure: Assist, Service Brakes
DateApr 12, 2022
StateFL
Description
Vw atlas r line sle multiples stops in the midle of the traffic the automatic brakes on, 3 windows roll down , alarms on beeping and iluminating
CategoryAir Bags, Electrical System
DateApr 11, 2022
StateCO
Description
The contact owns a 2021 volkswagen atlas. The contact stated that while placing a child in the driver's side rear seat of the vehicle the doors locked independently. The contact stated that the key fob and manual key was inoperable while attempting to unlock the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was notified of a wiring harness failure. The vehicle was not repaired. The contact related the failure to nhtsa campaign number: 22v152000 (air bags). The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure. The approximate failure mileage was 17,000.
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateApr 11, 2022
StateTX
Description
Although this is not the first issue with my vw 2021 atlas, it will be my last. As I was driving down a two lane highway to my daughter's softball practice, the emergency break turned on and my vehicle completely jolted to a stop. By the grace of god, no one was behind us. Prior to this recent incident, the windows started to roll up and down on their own and the "fault parking break" alert will appear on my dash. This occurs randomly, day or night, sunny or rainy, cold or hot. The vehicle has been to the dealership for this issue, but the alert continues. I purchased this vehicle march of 2021, issues did not occur until december and it has gone down hill quickly. Right now, this vehicle is deemed "undrivable" and will be at the dealership. This vehicle is also under the new recall where the airbags do not deploy. There is no fix for this.
CategoryElectrical System, Service Brakes
DateApr 11, 2022
StateNY
Description
Car would engage normal/parking break when driving at low speeds (15 mph) as well as when coming to a stop (2mph). Car would not allow parking brake to disengage. Rear driver side window would roll down 1/3 of the way. We would need to restart car to remedy issue, however this happened a number of times.
CategoryElectrical System, Service Brakes
DateApr 11, 2022
StateLA
Description
In january 18, 2022, when I cranked my vehicle and went to put it in reverse, the emergency brake engaged and my windows rolled down a quarter of the way. Accompanying this was a loud beep as well as warning lights glowing my dash. I thought it was a fluke, so I took the emergency brake off and killed the car. I cranked it back up and all was well. This happened several more times until I contacted the dealership on january 24, 2022. They informed me that this sounded like a door harness issue because I wasn't the first one. They went ahead and ordered a part for my vehicle, but informed me that the part was on national back order. From january 24th until february 24, 2022, the dealership had no loaners to give me. Starting february 18th until the day the dealership had it, my vehicle started engaging the emergency brake while driving 40+ miles an hour. I felt extremely u unsafe and did not want my children in the vehicle, yet I had no vehicle to get us to/from work and school. I received a call from the dealership on february 23rd stating they had a loaner. I dropped my vehicle off on february 24th and drove a loaner until april 8, 2022 when they replaced my wiring harness. However, the wiring harness they replaced it with is faulty just like the one they took out, and it doesn't satisfy the recall at all.
CategoryElectrical System, Service Brakes
DateApr 08, 2022
StateCO
Description
Stop/start error, park brake engages, constant warning signal beeping, windows roll down, can not drive car at all without it constantly applying the park brake
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateApr 05, 2022
StateVA
Description
The contact owns a 2021 volkswagen atlas. The contact stated that while driving at 20 mph, the vehicle experienced phantom braking. The vehicle was taken to the dealer where it was diagnosed with a wiring harness failure. The dealer informed the contact that the wiring harness needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
CategoryFuel/propulsion System, Unknown Or Other
DateApr 05, 2022
StateNJ
Description
Unknown: 3/22 vehicle stalled two times at 70 mph on a highway. Increased steering wheel vibrations/ shaking increased gas pedal vibrations overall vehicle shaking increased after this occurred took it to dealer which had it in the shop until 3/25. Stated couldn't find anything wrong. Went to pick it up on 3/25 and stop/start error appeared. Left it until monday. Talked to technician and stated car misfired last week but couldn't find anything else and cleared error code. April 4th car stalled and stuttered three times on a major highway at 70 mph car started shaking again. Dropped car to dealership on4/4 and on way car barely made it passed 50 mph and shook during the drive to dealership. Acceleration was very slow. Both incidents put me in positions where accidents could have happen on major highways. Luckily, I was able to pull over both times before a major accident ensued. Vehicle is still in shop without any status on an update.
CategoryAir Bags
DateApr 04, 2022
StateNC
Description
In jan 2022, my airbag light came on. I took to local vw dealership (raleigh) and they cleared the airbag light and said I was good to go. Within a couple days, the airbag light came back on. Took back to the dealership and they said now I need a harness for the lf door, but part on backorder. It is april 2022, and there is still no harness. I called last week to check and they said there were 2,000 on order and no eta yet. I have been driving around with an open airbag circuit and a tsb that clearly states the airbags will not go off as designed. I contacted vw customer care and filed a complaint and asked to be compensated for the fact that they are still selling vw atlas' but cannot produce safety parts, or to get me a harness, or provide alternative transportation. Their solution was for me to continue to follow up with the dealership on my part and they would file a case for my complaint and concerns. Who will be held liable when I am in a wreck and my airbags do not operate? I have two young children, and this is honestly despicable. This is not a cosmetic part, it is a safety concern, and the fact that they have 2,000 families out there with no resolve is unacceptable.
CategoryAir Bags
DateApr 04, 2022
StateMA
Description
I have contacted volkswagen corporate as well as the dealership in which I purchased this vehicle from. They said that there is no solution to this recall at this time. I have asked them then for either a new car that is comparable or for a check for the amount of the vehicle. They said that they can not do anything right now as there is no solution to the problem. The vehicle is potentially unsafe if a crash was to occur. I am trying to avoid further risk to my family and myself while driving this. If the airbag does not function as it was supposed to design, then I am at risk, and potentially others. I am not sure what else to do at this time as driving my vehicle seems unsafe. In addition, I was told I can't bring the vehicle into the dealership for diagnosis.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 02, 2022
StateNY
Description
Several times while driving at 30-35 mph, 3-4 times so far, the emergency brake will just suddenly slam the car to a halt with the emergency brake. Also, the warning lights, possibly for collision, will just go off for no reason at all. Very scary and very dangerous. I have taken it to the dealer several times, as I have two young children, and they have not been able to diagnose or fix the problem.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 01, 2022
StateTX
Description
Started with the driver door sensor not unlocking. Happened once before, errors and lights came on. Next day everything was fine. Yesterday, the driver door sensor would not unlock. All other doors unlocked, so I unlocked the driver door from the inside. Error messages started showing up such as, "error: start/stop," "attention: the engine is running," which I happened to get pictures of. The check engine light and the triangle with exclamation light came on. A door error message and brake message showed up as well. The windows will not go down. When I come to a complete stop at a red light or stop it puts the park brake on immediately.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateApr 01, 2022
StateMD
Description
After installing a software update, we noticed an issue with our atlas where the parking brake is engaging suddenly at very low speeds, maybe around 4 mph but definitely before the vehicle is completely stopped. It feels very odd and has even come close to getting us rear ended from behind. It is intermittent and happens on seemingly random days/times, and at the same time as when the parking brake comes on, a bunch of audible alarms and warning messages pop up, and the drivers side windows roll down on their own about 4-5 inches. One of the dash warnings is saying something about a faulty door sensor.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateMar 31, 2022
StateNY
Description
The vehicle on numerous occasions has had a series of electronic warning illuminate on the dash board. The windows both driver and rear passanger go down on their own, hill assit failuer displays, adaptive collision system failure, electronic parking prake failure, auto start failure, start stop failure all alternate with error messages. The vehicle has also applied the parking prake on its own while approaching either a stop sign or red light on numerous occasions.
CategoryLatches/locks/linkages, Service Brakes, Visibility
DateMar 31, 2022
StateNM
Description
The contact owns a 2021 volkswagen atlas. The contact stated that while her son was driving at an undisclosed speed, the brakes erroneously engaged nearly causing a crash. Additionally, the door locks would randomly unlatch and the driver's side window would erroneously roll down. The cause of the failure was not yet determined. The local dealer was notified but no assistance was offered. The manufacturer was not notified. The failure mileage was 8,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 30, 2022
StateIL
Description
I was driving between 25-30 mph at dusk. Suddenly a loud red warning appeared on the dashboard, and the car came to a screeching halt. I did not touch the brakes - it happened all on its own. There was nothing in front of me, such as a collision. It was not raining. The only factor that changed, which might be completely coincidental, is that I was just going over top of a large metal plate on the street that is used to cover road construction. The plate was just like any other, and stuck up maybe an inch. By the brakes slamming on, I was hit by the car behind me, who was also going 25-30 mph. This caused my passenger to be thrashed around - luckily neither of us were hurt. The driver of the other vehicle was not hurt but his car's hood was badly damaged. He had two kids in the back seat. I see this article, but when discussing it with the dealer, they claimed to have no knowledge of the issue or recall, even though it says the issue has been happening since 2020. Https://www. Cnbc. Com/2022/03/19/vw-recalls-246000-atlas-suvs-due-to-issue-with-airbags-brakes. Html if this had occurred when a car was not just right behind me, but maybe 20 car lengths back, they would have plowed into me going 30 mph. This could have been extremely bad, and someone could die from such a situation. This is not the first time the loud warning light has come on for no reason. Every so often it will come on, even though there is nothing close to the vehicle. However, it is the first time it has braked like this. I have also found the software to be very glitchy at other times. Suddenly the radio might turn off, the navigation system goes very wrong, and so forth. When mentioning this to the dealer, they blamed apple due to carplay. When I explained that these have nothing to do with carplay, they had no response. A software update did just occur maybe a week or two ago. I don't know if this is related to the brake issue.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 29, 2022
StateFL
Description
Faulty door harness per vw service department in valdosta, ga. This has caused over several near missed rear end collisions as the car will automatically activate the emergency brake while driving. Multiple error messages pop up. Windows roll down automatically. Vehicle has been sitting at dealership for 30+ days and dealership will not provide loaner vehicle, rental or hold payments with vw credit. This has affected my way of life tremendously as I now have no vehicle to get to work and no vehicle to take my kids to school in. Dealership said I could still drive the vehicle, completely disregarding the fact that a car had to completely run off the road to prevent from hitting me after my emergency brake randomly activated while I had my kids in the back. So here's to making payments for my car to sit at the dealer with no help, no eta on repair, nothing!
CategoryElectrical System
DateMar 29, 2022
StateMI
Description
This issue occurred several different times starting in early january. At first my drivers side windows would go down by themselves and I would see errors display but then the emergency brake on in my vehicle turned on by itself. Once the car was barely moving on the driveway and twice I was going about 25mph. The volkswagen dealership told me it is the wiring harness that needs to be replaced in my vehicle. They cannot replace the wiring harness because it is on backorder and they cannot give me a loaner because "they just don't have any".
CategoryElectrical System, Engine, Fuel/propulsion System
DateMar 29, 2022
StateIN
Description
I purchased a new 2021 vw cross sport in 02/21. I have had multiple safety-related issues 1. Car randomly stopped; check engine light illuminated. Visited dealer was told the fuel injectors were faulty. Dealership replaced. When I drove the vehicle home, there was an intense smell of gasoline. Went back to dealer was told there was a fuel leak. This is a safety risk as the vehicle could catch fire. 2. Car randomly stopped loud squeaking's sound can be heard. Visited the dealership was told the main engine gasket seal was leaking. Again a huge safety issue 3. Windows, and sunroof roof randomly opening. Was told by dealership unable to duplicate the issue. 4. Squeaking from rear suspension after long trips. Was told by dealership unable to duplicate the issue. These are all major safety issues. When I purchased this new vehicle for myself and newborn son I did not realize this car would be a safety hazard. I am afraid to drive it.
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 28, 2022
StateKS
Description
While my wife was driving home from work, all lights on the dashboard illuminated and the airbag warning symbol came on as well as both front windows opened on their own. Upon arrival at home as she pulled into the drive the emergency brake momentarily activated. Luckily the brake activated once she had pulled out of the main traffic or she may have been hit from behind. She called bud brown, our local vw dealer and was advised it was a known issue with the wiring on a door harness. She was advised that this part is not available and may not be available for many months and that there was nothing we could do. At present due to the known nature of the issue, it has not been inspected by vw or anybody else. At present when starting my car, only the airbag warning light is lit up. The car is available for inspection at any time and by anybody.
CategoryAir Bags
DateMar 28, 2022
StateIL
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light was illuminated. The vehicle was repaired but continued to experience the failure. Vin tool confirms parts not available. The failure mileage was unavailable.
CategoryElectrical System: Instrument Cluster/panel, Service Brakes
DateMar 28, 2022
StateMD
Description
The contact owns a 2021 volkswagen atlas. The contact stated while starting the vehicle, the door latch light and the air bag warning light illuminated. Later while driving approximately 30 mph, the door contact sensor illuminated. Additionally, the rear and front driver's side windows rolled down independently. The failure persisted. The contact stated that the emergency automatic braking system activated inadvertently and slowed the vehicle while driving. The vehicle was taken to a local dealer, where it was not diagnosed but not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 9,200.
CategoryService Brakes
DateMar 28, 2022
StateAL
Description
No notice engagement of e-brake at stops and twice at speeds between 3-5 mph while accelerating.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateMar 27, 2022
StatePA
Description
Driving at low speed in parking lot, alarms sounded, engine and hazard lights came on and then driver's side windows rolled down partially. A few seconds later, the emergency brake automatically engaged, stopping the vehicle. I was able to disengage the emergency brake and continue driving, but dashboard lights remained on. Very scary.
CategoryElectrical System
DateMar 27, 2022
StateCA
Description
I went to my car on march 26, 2022 in the morning and all four of my windows were rolled down, they were rolled up when I left the car the previous day. According to the recall notice it said that this issue could be related to a braking engaging unexpectedly.
CategoryAir Bags
DateMar 26, 2022
StateTX
Description
Vehicle was in passage side collision and air bags did not deploy.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 26, 2022
StateWV
Description
Driving my daughter to school and the car threw itself in park with the emergency parking brake. There has been a few instances of this along with windows rolling down, the car throwing codes and alarms going off. I was driving 10mph when it threw itself in park throwing my daughter and I forward and almost getting rearended. This is not safe. Dealer is aware and has ordered the part with no clue when they will receive it to fix my car.
CategoryAir Bags
DateMar 25, 2022
StateWA
Description
My air bag warning light is on, I took this to a dealer service facility and they said it is a wiring harness failure. Upon doing more research on this I find this harness failure has caused, the parking brake to be applied while driving, the windows will go down on their own. Vw customer tells me this is safe to drive, they have no fix and their newest vehicles have this possible fault. This vehicle can not be safe to be driving on the highway.
CategoryAir Bags
DateMar 25, 2022
StateTN
Description
The contact owns a 2021 volkswagen atlas. The contact discovered that her vehicle was included in nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The contact was referred to the manufacturer but was offered no additional assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryAir Bags, Service Brakes, Unknown Or Other
DateMar 25, 2022
StateNY
Description
The recall on my car says - safety risk: in the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. Vw should, but refuses to buy this car back from me. It is unsafe to drive and/or put our children in the car in this condition.
CategoryElectrical System, Service Brakes
DateMar 25, 2022
StateFL
Description
Parking brake automatically turns on while driving. This has put me at risk for accident when pulling out across traffic where my car stops mid acceleration or coming to a stop sign where my car stops early. Not confirmed by a dealer but has been reproduced multiple times. Has not been inspected. No warnings of this issue prior to the occurence. In addition my windows automatically roll down out of no where and my alarm system automatically goes off as well as an error with the automatic stop/start feature.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 25, 2022
StateCA
Description
Warning lights and alarms would go off, the driver's side windows would roll down and the car would suddenly brake while in traffic.
CategoryElectrical System, Vehicle Speed Control
DateMar 25, 2022
StateMD
Description
My 2021 volkswagen atlas is having an issue with a faulty wiring harness in the driver-side door that causes the car to brake unexpectedly while driving in traffic, putting me at risk of causing an accident or being rear-ended. This issue also causes the windows the randomly roll down, and I can no longer lock or unlock the driver's side door. When I put the car in drive, the warning light for the door being open comes on the dashboard and it plays the warning sound as if the door is open. I first contacted darcars volkswagen in silver spring, md regarding this issue on march 22, 2022, and was referred to volkswagen customer care because there is no eta for when the part will be available for the fix. Volkswagen cannot provide a rental or loaner car for me at this time, leaving me without a car and making loan payments on a car I cannot drive due to the electrical issue. I have asked volkswagen to buy back this car at my loan pay-off amount since they cannot provide transportation while they fix this issue, and they do not know when the issue will be fixed. Volkswagen has yet to answer my request to buy back the car.
CategoryAir Bags, Electrical System, Service Brakes
DateMar 24, 2022
StateVT
Description
Phantom breaking, vehicle alerts, windows rolling down, driver side door not opening, parking break engages, windows stop working.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 24, 2022
StateDE
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated while driving at 8 mph, the automatic emergency braking system engaged and the vehicle stopped abruptly. The emergency parking brake warning light illuminated. An audible message "ignition is turned on" was engaged. The contact stated that he disengaged the emergency parking brake and continued to drive; however, the failure reoccurred while driving at low speed as he was approaching a traffic light. Additionally, the contact stated that the vehicle windows rolled down independently and would not roll up unless he turned off and restarted the vehicle. The contact stated that he was unable to lock the doors of the vehicle using the key fob or the driver's side power door lock switch. The vehicle was taken to the dealer where it was diagnosed that the driver's side door wiring harness needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 8,000.
CategoryElectrical System, Service Brakes
DateMar 24, 2022
StateVA
Description
Issue started 3months ago. Door contact error popped up on dash, then drivers back window rolled down. Happened 3 times in 1 day, then stopped. Now, march 22nd, issue came back plus more. 1st I couldnt open my drivers doors front and back, from the outside. Doors were unlocked. I had to climb over from passenger side to get in and open the door. Then driving the dash would beep, no error, then back drivers window would roll down half way on its own. When I stopped at stop signs or lights, everything went crazy. Dash errors would flash up and beep, “attention engine is running”, “stop and start error”, “door contact error”, “faulty parking break error”, then the back drivers window would roll down again. I immediately called and set up an appointment. I researched problem to see if others had this issue and saw the recall. When the dealership seemed not to care, I drove there and showed them the video I took of my dashboard. The service guy took the report and said he would order a door contact wire thing, but he didnt address the other issues I had or how it relates to the recall. He said he would call the next day and didnt. I called him today, 3/24 and he said the door contact part is on backorders. He offered me to take my car home until the part is in. Im reporting this because of the nonchalant, non critical the service department seems to have with this dangerous issue. My atlas has only 7,500 miles and I use it to drive my kids. I would not have purchased such an unsafe vehicle, especially when it cant be fixed. Its a danger to my family and others on the road!
CategoryElectrical System, Service Brakes
DateMar 24, 2022
StateVA
Description
On 3/14/22 took my car in to the dealership with the following problems, window opening on their own car braking on its own at low speed, driver door functions not working and a bunch of warning lights coming on. Took my car out the same day and was working fine until 3/23/22 when all the problems I mentioned above started happening again. On the first visit the tech replaced the door latch for the driver front door cleared codes and rechecked. The tech also found 3 error codes u105400: information electronics control module 1 no communications u019900: lost communications with " door control module a" b177501: door warning light/entry light electrical error.
CategoryElectrical System
DateMar 24, 2022
StatePA
Description
Windows going down on their own, has been sporadically happening for a few months
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 24, 2022
StatePA
Description
Car came to an abrupt stop
CategoryAir Bags, Electrical System, Service Brakes
DateMar 23, 2022
StateCA
Description
Problem started initially with random safety alarms and lights going off. Then alerts that door was open, or advanced driver assistance systems were not available. Then windows would roll down, for no reason. This happened within the first 2,000 miles of driving. Then on february 19, 2021 after multiple alarms going off, the car initiated the emergency brake while I was driving in a parking lot. My car stopped on it's own, suddenly. Luckily there was no one behind me. There are 7,500 miles on the car when the emergency brake incident occurred. I took it to the dealer the next day and was told since the car stopped at such a slow speed it should be safe to drive.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 23, 2022
StateKY
Description
The vehicle slams the breaks while breaking, it is very violent and hurts my back when it does it. This would be the second time this same part had been replaced when it finally gets replaced. I have several close encounters with people almost rear ending me due to the sudden stops
CategoryElectrical System, Forward Collision Avoidance: Warnings, Service Brakes
DateMar 23, 2022
StateIL
Description
While sitting in a drive thru the car completely turned off while in drive as I was waiting to move up in line. Then when I went to start the car the next day, the dashboard lit up and all of the windows started going up and down out of now where. After speaking with a service rep about the issue I was informed that it was a door harness issue which is a huge safety risk because it is tied to the electrical components of the vehicle. My vehicle stayed in the shop a little over 2 months and then the issue was repaired. After completing an update, I keep getting a message to reset my trip each time I start the car and then I received a warning that my front assist is not available. When I read more into this I found that the car can brake unexpectedly thinking that a collision is going to take place when it is not, therefore causing a driving risk. This warning came on 3 separate occasions. My car was just purchased in december 2021 and I am concerned about all of the issues that I am experiencing so early on. Two weeks after purchasing my car it was in the shop starting january 7th until march 12th, this was to repair the door harness, then a week later I am receiving the sensor notification. My sensor notification has come on 3/19, 3/22 and 3/23. I am concerned about the overall safety and reliability on this vehicle. My car was in the shop for over 2 months and now I have a new issue.
CategoryElectrical System
DateMar 21, 2022
StatePA
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the windows started rolling down and up independently. On another occasion while driving approximately 20 mph, the forward collision avoidance emergency automatic braking engaged erroneously. The vehicle was turned off and restarted and the contact was able to drive the vehicle to the local dealer. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure and the contact was informed that parts were not yet available to repair the vehicle. The failure mileage 3,700.
CategoryElectrical System
DateMar 21, 2022
StatePA
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated while driving approximately 25 mph, all the windows independently rolled up and down and the electric braking system would not operate. The air bags error light, auto start/stop, lane assist feature, and door contact switch illuminated. The vehicle was taken to a local dealer and diagnosed with a wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,500.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 21, 2022
StateNE
Description
My 2021. 5 atlas had experienced issues with window rolling down and parking break initiated as I was coming to a stop on jan 3 2022. Dealership told me the harness needed to be replaced and they think I was ok to drive and would contact me when the part was in. Fast forward a month later I could barely drive as it kept breaking, I was driving and accelerating on to an expressway going almost 50 mph and the break initiated jolting my car (it felt like I had been hit). And I almost was as my collision alert went off when someone almost rear ended me! I drove straight to enterprise and had my atlas towed to the dealership-were it is still sitting. I have heard there is a recall yet when I enter my vin my vehicle is not listed on the recall so not sure how accurate they are able to find out which vehicles have this issue. My car literally had 9000 miles and is not drivable and not safe.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 21, 2022
StateIL
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that since owning the vehicle, various electrical failure had occurred with the vehicle. The contact stated that while driving at various speeds, the vehicle would independently brake without incident as the check engine warning light would appear on the instrument panel. The contact also stated that the front driver's side door failed to unlock while his wife was outside the vehicle with the engine running. The contact's wife was forced to enter the vehicle threw the front passenger's side door. In addition, the contact also mentioned that both the front and rear driver's side windows would independently roll down without warning. The vehicle was taken to the dealer but was not diagnosed and remained in the dealer's possession. The contact was given a rental vehicle for the same model vehicle and the independent brake failure occurred with that vehicle also. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 13,000.
CategoryElectrical System
DateMar 21, 2022
StateTN
Description
It started on a saturday with my car alarm going off after I unlocked and opened the doors. Then the check engine light came on. The next day the check engine light was still on. While driving the vehicle and coming to a stop at the red light, my vehicle's parking brake came on automatically and then the car started to alarm. I turned the car off and then back on and the driver's side windows rolled down. I rolled them up and began to drive home and again while coming to a stop the parking brake came on automatically. This is a brand new less than 16k miles and I'm having majors issues that are a safety hazard. Scary and unacceptable!
CategoryEngine, Power Train
DateMar 21, 2022
StateLA
Description
on four occasions, (at a stop light/intersection, in a car line, in a drive thru, and in a parking lot), the engine has shut off while driving. All four times, I have been in drive and the car will stall and a "start engine manually" message pops up. Each time, I had to completely stop, put the car in park, restart the engine, and put it back in drive. This has definitely put myself and the safety of others at risk because it has caused my car to stop while on the road, as well as other locations where there are moving vehicles. If my vehicle were to stall at a time when I am in the middle of traffic, the time it takes to react to put the vehicle back into park, then restart the engine, then put it back into drive could lead to an accident. I. Havw tried to call the vw dealership and left several messages to report these incidences, but they have not returned my calls. I have also tried to calw customer care, but I haven't been able to get through. The "start engine manually" alert only shows when the engine has cut off and the car stalls. No other indicator or warning lights are present.
CategoryEngine, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 21, 2022
StateCA
Description
While driving on march 12, 2022, multiple alarms beeping and warning indicators appeared on the dashboard and the emergency brake suddenly engaged immediately halting the car to a complete stop. This happened multiple times during a short drive. On march 16, 2022, while this vehicle was parked with the engine running, more warning indicators appeared. The first was " fault: electronic parking brake" and the second was "caustion: engine is running". Right after that, two windows partially rolled down on their own. About 5 minutes later, as I was pulling into my driveway, the same two warning indicators came back on - this time the vehicle was in motion. This vehicle is scheduled for routine maintenance on march 22, 2022 and this was mentioned to the service department at the time the appointment was made. The vehicle has not yet been inspected. There is no warning when these issues are going to happen making it unsettling to drive this vehicle not knowing when or if it will abruptly stop on the road or highway. This is definitely a safety issue. Photos of the march 16, 2022 indicent are attached to this.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateMar 20, 2022
StatePA
Description
Our car starting firing many warning every time we would drive it including breaking without us telling it to. We took it in twice for it to be fixed, the first didn't work and the second they replaced a door chasey and I hope it works long term. Very scary to be driving with 2 little kids in the back and a possessed car. Super dangerous.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 20, 2022
StateOR
Description
When driving at roughly 50+ mph the windows roll down one their own and the driver door contact switch error comes on. Once slowing down, the parking break engages when you are still moving the vehicle. I have contacted vw to get this serviced and they have told me there is no fix currently and that I will be charged to provide my own rental vehicle.
CategoryElectrical System
DateMar 20, 2022
StateOH
Description
The emergency brake would go on when I was close to stopping. I would have to shut it off. The windows would roll down by themselves. I took it in to get checked and they said it was a wiring harness issue that needed replaced. Check engine light would come on.
CategoryEngine, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist
DateMar 20, 2022
StateIL
Description
In aug/sept windows drivers side go down at will. Parking brakes engages when I slow down to stop, at times difficult to disengage. Bells constantly ring while driving. Lane assist notification of problem comes on at will. Something about drives side message of no electrical connection. Engine light constantly on. Doors lock, unlock at will. I took vehicle to dealership for scheduled oil change in feb 2022 and told them what was happening and was told there was a recall and parts to be ordered. I returned the next week for dash lights (engine, lane assist, door connection, brakes, bells ringing, etc). Was then told there are many customers with the same issues and vw are waiting for the parts to come. I called the service dept and asked have my parts come in and was told they probably wouldn't arrive till jun 2022. This is a very dangerous situation and I am afraid to drive vehicle unless it's necessary. I checked on your recall list and my vehicle was not included. I am having every problem listed.
CategoryAir Bags, Electrical System
DateMar 19, 2022
StateCA
Description
Airbags light on , associated with faulty wire harness. Car at dealer waiting for part. Back ordered for 5 months: told unsafe to drive. Dealer said airbag delay after collision
CategoryElectrical System
DateMar 19, 2022
StateOK
Description
Shortly after purchase, we would get warning signals, without cause. Then at 18000 miles, both passanger windows rolled down and would not roll up. After recycling the engine countless times, window rolled up. Took to dealer. They stated the window harness needs to be replaced, but not apart of a recall. Stated it could take six months to get replacement part, but it was safe to drive. The next day, warning signs all over dash went off, windows rolled down and would not go up. Contacted vw corporate. Was told by corporate, this part is the "heart" of the electric system and it could cause a safety issue, but they had no loaners. I was told the they are unsure went the part would be in. So now I have an undrivable, less than a year old vehicle, with no replacement. I am still making payments and I am expected to keep that update to date, even though vw has produced an undrivable, unsafe vehicle. I was told by vw american, I would be contacted again by 3/25/22. There should be no reason we have thousands of vehicles on the road, we know are unsafe. This is putting not just vw owners and their families at risk, but those who are on the road with them.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateMar 19, 2022
StateWA
Description
The shocks will all of a sudden come up with “parking brake fault”, “start/stop” fault, “driver door switch fault”, che j engine light comes on. It will then randomly throw on the parking brake while driving causing the vehicle to come to a complete sudden stop while driving then the back windows will roll down. It does this off and on…
CategoryEngine, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 19, 2022
StateFL
Description
My car would activate the emergency brakes for no reason. A safety risk for myself, my family and anyone on the road near me. I was late to work several times as the parking brake would become stuck and not allow me to drive. The car would shake and the engine light would come on causing me to think my car would leave me stranded. The windows would roll down and get stuck and go up and down. My brakes and rotors were warped and would squeak and make a terrible grinding noise. Everyday was new problem that would come and go until it because constant and all at the same time , sometimes. I was in fear for my safety and that of my son, mom family. The dealership was informed and I was assured that it was not an emergency mechanical issue. I could drop it off if I liked but there were no loaners available. Since I needed a loaner to get to and from work , I was placed on a waiting list and called when one was available. That was 10 days later . I kept looking at my car net app vehicle health report for my car that states my car had the issues aforementioned and I should schedule an appointment to get it checked but did not advise to stop driving the vehicle , which is an option. That gave me some type of reassurance but I realized that was not correct. I did not feel safe driving but I couldn't miss work and get fired or afford to a rental myself and my car note. I dropped of my vehicle on jan 31 2022. The advisor knew exactly what the issue was and the part it needed. Advised me the part was on backorder and 2-3 weeks for part to arrive. That turned into over 45 days with no estimated time of when it would be made and shipped. I learned through the internet searches I did that vw has a manufacturing plant in ukraine where the part is produced. Ukraine is at war so the part is not going to be ready anytime soon. I was grateful for the loaner and rental provided but none suited my needs for the transportation of my mom who uses a wheelchair.
CategoryAir Bags
DateMar 18, 2022
StateMO
Description
The air bar error light came on. The issue is the door harness wiring needs fixed. There are no parts available to fix this issue. I took the car in on january 27, two days after the light appeared. There is a possibility that the air bag would not deploy and the dealership said others with this issue deploy the emergency brake while driving.
CategoryAir Bags, Electrical System, Service Brakes
DateMar 18, 2022
StateMA
Description
Could automatically brake at slow speeds, windows would go up and down basically the car would go crazy.
CategoryElectrical System
DateMar 18, 2022
StateNC
Description
The contact owns a 2021 volkswagen atlas. The contact stated that when starting the vehicle with the auto start first then after getting into the vehicle, there was a 12 volt battery in which was not charging, as well as, advising the contact to stop driving the vehicle warning displayed. The vehicle's start and stop failed to function. The vehicle was taken to the dealer who diagnosed that the alternator had failed and the wiring harness needed to be replaced. The contact found that their vehicle's failure related to nhtsa campaign number: 21v616000 (electrical system) however their vin was not included. The vehicle had not been repaired as of yet due to the necessary part was on back order. The manufacturer was made aware of the failure and opened a case regarding the matter. The failure mileage was 6,009.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 18, 2022
StateIL
Description
My vehicle has had 2 fuel pump replacements, my emergency brake has gone off while driving and while idling 3x slamming me to a hard stop and end arguing my kids and I. I have also had multiple events of being in a turn lane or busy intersection with my automatic start/stop turned off and my car will not engage and throws a sign up on dash telling me to restart my car. This is dangerous! Consumer stated they knew it was a safety issue but could not help me.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateMar 18, 2022
StateNJ
Description
My car's door harness defect was a terrible safety issue!! I was merging onto a major 3-lane highway in new jersey with my 3 children in the car, when my vehicle suddenly shut off, and the emergency brake came on! I could have easily been seriously rear-ended with my family in the backseat. A huge accident would have been the result. This frightening experience plays over in my mind every time I drive my car. It has given me nightmares ever since; I presently have no confidence in this vehicle, & rightly so. In addition to the emergency brake going on, the car windows rolled down on their own, and the dashboard system was beeping incessantly & flashing about 10 different error codes, one after the other. This same scenario happened 4 more times before I could reach my own home. Then, I had to drive my vehicle to the vw dealership the next day to drop it off for repair, and the scary situation happened 3 more times on the way. Unacceptable. I was without my vehicle for 2. 5 months because the part was on extended backorder. I am told that even though the door harness was replaced, the defect could happen again, because the part has not been fully redesigned. Therefore, I am driving in fear, every time I get into my car!
CategoryElectrical System, Parking Brake
DateMar 18, 2022
StateAK
Description
The contact owns a 2021 volkswagen atlas. The contact stated while driving approximately 65 mph, the parking brakes and alarms illuminated on the instrument panel. The driver's and rear passenger's side windows rolled up and down independently. The vehicle was taken to a local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle had not been repaired. The manufacturer was notified; however, informed the contact that parts were not available. The vin was not available. The approximate failure mileage was 15,000
CategoryElectrical System, Engine
DateMar 18, 2022
StateNJ
Description
The contact owns a 2021 volkswagen atlas. The contact stated that while driving approximately 5 mph and decelerating, the vehicle stopped abruptly. The driver's side rear window independently rolled down and the parking brake inadvertently engaged. The contact was able to pull over and drive to her residence. Additionally, the alarm was beeping. The check engine and battery warning lights were illuminated. The contact stated that a message was displayed that the engine was still running. The vehicle was taken to the local dealer where it was diagnosed that the door harness needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 15,000.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 18, 2022
StateNY
Description
I have a 2012 vw atlas cross sport with 6400 miles on it. For the last month and a half my driver side door doesn't work, there are four different warning lights on and every time I brake it starts beeping and the parking brake is automatically activated, leaving both driver and passenger windows will come down by themselves. If has become impossible to drive and the dealership is least bothered and said to go to vw us since it's their car. I had to drive holding my door once to the dealership as it was not closing.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 18, 2022
StateTX
Description
After starting the car and trying to reverse, the car would not go into reverse. In addition all warning on the dashboard went off and the windows rolled down. The car would not move. After shutting down and restarting the car it proceeded to accelerate only to suddenly brake in the middle of the road as if the emergency brake was activated. The windows would roll down again and all the warning signs on the dash would appear. I took my car to the dealer and I was told that it was the door latch and there was no estimated amount of time for completition. This has been 4 weeks now. I have had my car for only 6 months.
CategoryElectrical System, Service Brakes
DateMar 18, 2022
StateCA
Description
1. My car has randomly slammed on the brakes while driving. I was driving with my daughter and when it happened, she thrusted forward and almost hit her head on the dash. The seatbelt did lock. I reported it to my dealer and the car was checked out and found no issues. They just said that people have been complaining about "squeaky" brakes, which I have taken my car in for before along with a grinding noise coming from my front driver side brakes and was told nothing is wrong. 2. Two times my car has turned completely off while driving. I brought it to the dealer and was told they couldn't find anything wrong. It happened 2 times in 1 week. One time was pulling into a parking spot and another time was when we were at a stop and the light turned green for us to go. I had to put my car in park and restart my engine. What would happen if I was driving 50 mph on a highway and the power went off and I had no brakes and couldn't slow down? I was very upset that the dealer could not find anything wrong. I have left 3 messages for the service manager and he never returned my call. I do not feel safe in my car but am stuck with this car for another 2 years. Something needs to be done! My neighbor's atlas is the same year and model and his car has been in the shop for over a month with the same issues. 3. I was in a drive thru last week and the "central warning light" went on with another light ( I can't rememberthe other light) and the service department couldn't find anything wrong.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 17, 2022
StateNY
Description
My airbag light randomly went on a few days after my 10k miles inspection at the platinum vw dealership in hicksville, ny. I brought it in and was told there is a safety issue due to a faulty sensor in the passenger side door which can both cause the airbag not to deploy (or to randomly deploy) and can also cause the parking break to automatically engage while the car is in motion. While the vw dealership was totally not transparent about this, the rental agency told me that I was there were more than 15 customers before me with the same issue in the same car, and that one such customer's breaks automatically deployed while the car was in motion at over 30mph. I called vk corporate and they
CategoryElectrical System, Service Brakes
DateMar 17, 2022
StateTN
Description
The contact owns a 2021 volkswagen atlas. The contact stated while driving 70 mph on the highway, the brakes applied without the brake pedal being depressed. The contact was able to pull over and made it home safely. The contact took the vehicle to the dealer and it was diagnosed as the wiring harness needing to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateMar 17, 2022
StateNY
Description
On 2/2/22 brought vehicle to nearest dealership. Upon inspection they ordered a harness;tech checked and found lost communication with door control module driver side door module faulty part on order. My vehicle is available for inspection upon request keeping in mind underivable safety issues. On 2/02/2022 to start with ,drove into dealership because of windows on drivers side opening, dash board lights all lit up. On 2/14/2022 while driving on highway and thru streets emergency brake would go on and give a hard brake stop. Lights on and beeping. To get vehicle moving we had to turn off car, get out while on highway open and close doors to try to reset only for it to happen over and over while in traffic on the highway and then in city streets. The vehicle has been parked in my driveway since 2/14/22
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 17, 2022
StateSC
Description
Car started engaging emergency brake while driving. Started off in park and progressed. Windows would roll down and lights would come on. Took in to vw. They said door harness needs replaced. No eta for part. They said they had a temporary fix that they did but it did not even make it out of the parking lot of service without the ebrake engaging again. Refused to drive it home and was given a loaner a few days later. Loaner tiguan did same thing within an hour of leaving the dealership. I returned it immediately and showed them the video of the issue. Filed a corporate compliant at this time and they said we were not eligible for buyback because it was not fixed but they have no estimate or fix to make things right. Vw gave us the run around. Lied about contacting us. Avoided all calls and emails. They are crooks and know the car is bad and are hiding issues. We eneded up trading car in taking a major loss!! They said there was nothing they could do for us. They are endangering so many lives by allowing these cars on the road and primarily putting the financial burden on the customer. Either wait and hope the harness comes in which they have no idea when or get it replaced and hope it works and ebrake never engages. I am in a group of atlas owners who are all going through the same thing. Worst part is they had my car listed the next day for sale passing this issue onto some poor unsuspecting person. These cars are dangerous and vw needs to be held accountable for what they are doing and fix this issues or reimburse people properly for their poorly made dangerous car.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateMar 17, 2022
StateVA
Description
Hello, I'm writing to share a safety concern regarding the 2021 vw atlas. In january 2022, I was driving with my small children in the vehicle. The alarm went off for no reason when I first entered the car. Next, my passenger side windows went down on their own and would not go back up. All sorts of alarms/light went off in my car. Next, it started to throw my vehicle into emergency brake while driving. Very dangerous! This should be a safety recall. The vehicle has been in the shop for 2 months, waiting on a part.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 17, 2022
StateMD
Description
Between mid-november and early december 2021, my 2021 volkswagen atlas started randomly braking while the vehicle was in motion. There were loud beeping sounds, multiple error notifications on the dash, and the rear driver's side window kept randomly going down. I recently read an article from an online publication called autoblog, which indicated to me that this problem is occurring in these vehicles at an alarming rate. The dealership has provided a loaner, which is significantly less than the vehicle I purchased. Meanwhile I am paying 4 per month for a vehicle I cannot use, and the dealership is unable to provide me with a date that the vehicle will be repaired. We are not into month four of this issue with no resolution in sight.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateMar 17, 2022
StateMN
Description
Drivers side wire harness. All sorts of alarms going off, windows going up and down on their own, parking break engaging on its own while driving!!! Absolutely unsafe vehicle & vw was not helpful or cooperative.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 16, 2022
StateTN
Description
My wife was driving our 5 day old atlas along the interstate with cruise control set at 65mph. She was traveling up an incline that had a slight turn to the right along the interstate. There was not a car within 500+ yards of her car. All of a sudden she started hearing beeps and the car abruptly slammed on the brakes causing the atlas to shift all of its weight to front and causing the rear tires to lift off of the ground. The front driver side portion of the car then skidded across the asphalt and into the safety rail. The airbags never deployed although the entire front was destroyed. My wife has had trauma from this accident and vw never offered a single thing for any kind of help. The car was brand new for ,000 and took on ,000 worth of damage so it was not enough to be a total loss. We have the automatic braking de-activated because we are terrified of it.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 16, 2022
StateAZ
Description
We have 2021 atlas purchased nov. 2020 the aeb and parking collision sensors and system engage at random times while driving. The most recent incident was while parking the car 3/13/22 there were no cars in the parking lot and while turning into the lot and parking spot the aeb engaged and stopped the car completely this is not only unnecessary but while having kids in the car I was left to look around and be like what just happened. Finally parking the car the car was not near the curb on the front nor the side. This happens while driving and I would hate for it to happen on a freeway in rush hour traffic. Because of this feature defaulting like it has for the past months I know take surface streets on the way home from work. When taking the vehicle to the dealership they are dumbfounded have ran test and state there is nothing they can do- they are aware of the issue but its one of those things that "you had to be there" to experience what I am talking about. When I run the car net app - there are no recalls or updates or known issues with my vehicle. Yes the car is available for inspection. I would say in the past year this has happened 7-10 times. This feature is great when you need it or when it is supposed to work but at times when it is not needed puts our safety at risk.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 16, 2022
StateVA
Description
While traveling at approximately 45 mph, my vehicle suddenly stopped with no reason. My window on the driver side and left rear passenger window rolled down approximately 2-4 inches, my windows locked, driver side door kept locking and unlocking. My emergency brake suddenly engaged and multiple warning lights came on. I had to turn my car off for it to start responding normal again. It happened first 1/3/22 and again 1/26/22.
CategoryElectrical System
DateMar 16, 2022
StateAZ
Description
Car randomly shuts engine off completely when start/stop is activated and at a stop. I've had to put the car from gear into park and restart the car due to this issue. I consistently get fault warnings for the electronic parking brake and driver side control panel in which the drivers side and passenger window randomly roll down.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 16, 2022
StateIL
Description
Parking break engages while driving. Windows roll down door contact light flashes
CategoryEngine, Service Brakes
DateMar 16, 2022
StateID
Description
While driving at highway speeds at random the vehicle would brake on its own engage the parking brake and roll windows down. We tried to have the vehicle looked at boise volkswagen and they refused to schedule and inspect the vehicle. We even advised the dealer of an open safety campaign/recall and they also still refused to service the vehicle. Unfortunately next closest dealership is 157 miles away from our home.
CategoryService Brakes
DateMar 16, 2022
StateNY
Description
Check engine came on. As the vehicle came to slow speed (under 5mph) the parking brake automatically engages causing the vehicle to come to an abrupt stop causing a dangerous situation. Car is currently at dealer for over a month. Vw is unable to get part to fix problem.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Vehicle Speed Control
DateMar 15, 2022
StateNY
Description
My 2021 atlas was braking or randomly turn off while I was slowing down at lights. The brakes were make a "gurgling" sound. I brought to service dept and was told they did not know what it was because they could not recreate it. The engine light went on 11/29/21 and I dropped at service. I was told it was the door harness. The service dept confirmed this. They actually told me I could drive but it might randomly stop-I didn't want to risk that because I didn't think it was safe.. I waited 3 months without my car for the part. I was not given a loaner or rental. I got my car back on 3/1.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Service Brakes
DateMar 11, 2022
StateCT
Description
The entire electrical system went haywire. Driver aids malfunctioned, windows up/down, the parking brake engaged while driving. Dealer and vw claim it is an issue with the wiring harness. They have no parts to repair the car and there are a dozen more with the same issue at the dealer.
CategoryElectrical System, Exterior Lighting, Service Brakes
DateMar 10, 2022
StateIN
Description
While driving the vehicle it would randomly turn on the emergency brake, roll down the windows, and start flashing all of the lights. We were told it is a door wire harness issue. We have been waiting on the replacement part for 5 months now with no end in sight. The
CategoryElectrical System, Vehicle Speed Control, Wheels
DateMar 10, 2022
StateNY
Description
I purchased a brand new 2021 vw atlas cross sport . In january I started experiencing major electrical sensor failures including automatically opening the windows, engaging the electronic parking brake when in motion, power steering sensor warning, engine warning and epc warning. Vw has told me this is a wiring harness failure and they have over 6000 cars with this problem and can not give me a date as to when the parts will be available. I can not drive the car any distance for fear it will break down as I have had to have it towed once already. Vw of america has provided no resolution for time to fix this brand new car.
CategoryService Brakes
DateMar 09, 2022
StateNY
Description
While driving the vehicle the parking brake engaged by itself causing the car to come to a sudden stop while driving on a main road. This proceeded to happen two more times while I tried to get off main road. Before the parking brake couldn't be shut off any longer and car had to be towed. I was told by dealer this is due to an issue with the door module telling the car the door opened causing the parking brake to engage. This is a known issue with the dealers and a huge safety issue yet there is no recall. An addition, the car had stalled approximately 10x at traffic lights during the first 2 months I had it while the automatic stop and start system is activated. I keep that off to avoid the issue from happening. I have spoken to several other volkswagon owners that say it is a common problem.
CategoryEngine, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 07, 2022
StateIL
Description
The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no eta for repair at this time.
CategoryElectrical System
DateMar 03, 2022
StateNY
Description
My wife, 4-year-old and 3-year-old were driving down a 3 lane nys highway at approximately 20mph when my abovementioned vehicle came to an immediate stop due to the fact that the parking brake automatically engaged. Error messages popped up on my informational display stating driver door contact fault as well a parking brake error. My vehicle was brought to the dealership, and it was determined that the cause is a faulty wiring harness from engine compartment to the driver's door. This could have been worse if my wife was traveling at a higher rate of speed or if there were cars behind here when this happened. Fortunately, enough that was not the case in this situtation.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 03, 2022
StateNY
Description
My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping and windows would repeat. I had two children in the car and it was very unsafe as the car kept stopping itself suddenly in city traffic. There was nothing wrong with the car before this all started. I took the car strait to the dealer where I was told they do not have the part to fix it (door harness) and they have no loaners to offer.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateMar 01, 2022
StateNJ
Description
Emergency brake engaged while driving, car warning beeps and warning alerts while stopped and while driving, windows opening while driving - cannot be closed from driver side, car alarm activated when opening door. Dealer states the problem is a door harness and parts not available. They state there is a problem with many other vw atlas 2021 cars. Over 80 in their lot with same problem.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 01, 2022
StateWA
Description
When I was driving anytime I started to slow down the emergency brake would activate and apply the emergency brake to stop the car. The back window also went down. The check engine light and warning message came on saying there was an error with the auto start stop feature. The dealership advised that the driver door wiring harness was needing replaced and they have been seeing this in the 2021 atlas.
CategoryElectrical System
DateFeb 28, 2022
StateAR
Description
According to my local dealership, the microchip in the driver door is malfunctioning. My car incorrectly detects that the driver door is open and puts the parking brake on while the car is running or in drive. Alerts like, “error: driver door contact switch” pop up. “cruise control not available” has also popped up. These alerts did not begin to pop up until the parking brake started being triggered on february 9th when the car was 4. 5 months old with 5,000 miles. The driver side window as well as the window behind it will also roll down at times when this happens. To get my car to release the parking brake, I have to turn the car off and open and close the driver door. On average, I have to repeat this process 5 times before the car will detect that the door is closed and disengage the parking brake. My car has incorrectly alerted me that the driver door was open while I was driving down the highway. According to the dealership, the part that needs to be fixed is on backorder nationwide and I won't be able to get my car fixed until july. They are also out of loaners because so many people are having this issue. My safety as well as the safety of others in cars around me is at risk as the car will put the parking brake on thinking that the driver side door is open.
CategoryElectrical System, Structure:body
DateFeb 28, 2022
StateVA
Description
Upon starting vehicle, dash screen indicated that there was an issue with the driver door contact switch, and back driver's window lowered automatically. This automatically triggers the emergency brake to engage. If you disengage the emergency brake, the vehicle beeps, acting like a door is open, even with all doors closed. There were other incidents where this did not happen until driving on the road, in which the vehicle would engage the emergency brake as it was stopping. The brake would have to be manually disengaged in order to keep driving down the street. This may have been a safety hazard to others around if the vehicle all of a sudden turned on the emergency brake. This problem is not new to the local volkswagen dealer, where my vehicle has been for the last month. Eight other vehicles are there with the same issue. They said that a door harness replacement is needed, but this part is backordered for the foreseeable future.
CategoryElectrical System, Unknown Or Other
DateFeb 25, 2022
StateTX
Description
The car started giving multiple warnings and the check engine light went on. When these warnings started, it would force the windows to go down and put the emergency brake on. It is a huge safety concern because when this issue worsens, it will throw the emergency brake on any time the car begins to slow down - so if a driver is actively driving the car and slowing for traffic - it will suddenly have an emergency brake trying to bring the car to a stop. The issue (driver door contact switch error) has been confirmed by dealership. Car has been in the shop for 2 months waiting for a replacement part but in the meantime the dealer has multiple atlas's waiting to be fixed for the same issue and the problem is all over the internet. It is unsafe to have these cars on the road.
CategoryElectrical System, Service Brakes
DateFeb 24, 2022
StatePA
Description
Due to a malfunctioning driver door wire harness, multiple errors occur, including a electric parking brake issue. This causes the vehicles parking brake to engage while in coming to a stop but still in motion. This does cause the vehicles abruptly come to a stop. Additionally the wire harness malfunction has caused an issue with the driver side door locking function and driver side windows. Often times the driver side door does not lock when in drive and in motion, as well as trying to lock using the key fob and in park. The driver side windows randomly lower 3-4 inches, when driving as well. I am especially concerned with the parking brake, there have been a few occasions where I have almost been hit from the rear due to the abrupt stop. I have taken the car in to the dealership and have been told the part is not available and they have multiple vehicles waiting over two months for the part. Here is a link with others that have the same issue. Https://www. Vwatlasforum. Com/threads/error-driver-door-contact-switch. 6359/
CategoryElectrical System, Engine, Service Brakes
DateFeb 24, 2022
StateIN
Description
Alerts of door being open, back windows then go down and parking break engages out of nowhere. The check engine light comes on and there is a yellow triangle with an exclamation mark. Driver door contact switch”, “attention: engine is running”, “fault electronic parking brake”, and the emergency brake automatically engaging.
CategoryFuel/propulsion System, Steering, Vehicle Speed Control
DateFeb 24, 2022
StateMI
Description
The epc light came on and caused the vehicle to stop working, steering, brakes, sped, were affected immediately as I was on the interstate. Car was basically limping. I dropped car off at dealer and they said it was misfiring due to bags gas. Car has 8000 miles and was only 9 months old. Repairs cost over 00 and they said it was not covered under warranty as the fuel injector was damaged after what they said is bad gas. It is a know issue the fuel injectors are bad with the vw atlas. The government needs to stop vw from selling vehicles in the states and needs to recall the atlas for safety issues as this caused me to almost crash my car due to a faulty fuel injector!
CategoryElectrical System
DateFeb 22, 2022
StatePA
Description
The component that failed is the driver contact door switch and the electronic parking brake. My safety and my children's safety and the people behind me are put at risk of an accident if my parking break comes on while driving. I took it to the dealer on december 27,2021 and they said that it is the driver door wiring harness it controls everything in the car. They said they would order a new harness but it is on back order. I called dealer on monday feb 21,2022 and they still don't have the part, I explained to them that as I was driving the windows automatically rolled down and I got the message contact door switch and parking break faults. They told me to deactivate the start stop system. I explained to them that it was deactivated and I got an oh well. I am worried about driving the vehicle and also teaching my son how to drive on a learners permit which we have put on hold until the problem is solved.
CategoryElectrical System, Lane Departure: Assist, Service Brakes
DateFeb 20, 2022
StateIL
Description
The driver door contact switch and door harness is faulty, which triggers several errors while driving. The lane keep assist and departure warning does not work when this is happening. Additionally, when braking, the car has several alarms that chime repeatedly, including low coolant, driver door contact switch, electronic parking brake failure, hill start assist, and dynamic cornering lights. The car beeps nonstop while the brakes are applied and the car is at a complete stop. The parking brake also engages when the brakes are applied, making it very unsafe to drive. When I called the dealership to schedule an inspection, they reported that they don't need to inspect the car because they know exactly which part is causing the problem, and ordered me the part. However the part is on back order, so I've had to drive the car in this condition, as they will not put me in a rental. The dealership has informed me there is nothing else they can do, and volkswagen customer care will not respond to my requests to discuss.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning
DateFeb 18, 2022
StateIL
Description
Door harness replacement needed, car is only a few months old, less than 10k miles. Various sensors go off indicating a contact door switch issue, and the parking brake will go off and windows will open. This happened to me with children in the car and snowy weather, which could have caused an accident when the parking brake went off while driving.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 16, 2022
StateOH
Description
At random times during driving the fault electronic parking brake with turn on and abruptly stop the vehicle making it jerk forward. It will trigger the windows to roll down, and errors will pop up stating lane assist is unavailable with beeping noise. This puts my family at risk because I was completely scared when the parking brake automatically came on while exiting the highway and an 18-wheeler truck was behind me with my daughter in the car. I had to completely turn my vehicle off and back on to keep going. When I took my car in on february 1,2022 the service manager said that there were multiple vehicles in their possession with the issue. He said it would take a month to get it fixed. After speaker to a regional supervisor for volkswagen they did not have a eta for getting the parts needed to perform the repair, yet I am still paying a mthly payment and insurance on a vehicle I own that's not in my possession. I have screenshots from my carnet app with the warning issues that I shared with the manufacturer. There seems to be no sense of urgency to get this repaired or provide a vehicle that is comparable to fit my family size while waiting on the parts for repair.
CategoryFuel/propulsion System
DateFeb 16, 2022
StateIL
Description
I purchased my 2021 vm atlas cross sport, new with zero miles back in late august 2021. On, saturday, february 12th, I noticed that my remote start stopped working and took it in for service on tuesday, february 15th, to the vw of orland park, il. The service technician informed me that the fuel pump is bad and needs to be replaced. He went on to say that the replacement part is on back order, about 3 weeks, but that I can pick up the vehicle and continue to drive it while we wait for the replacement part. This is very concerning and unsettling for me given the amount of time it will take to get the replacement part and the fact that no one can predict when and where a fuel pump will stop pumping fuel to the vehicle. Clearly vw does not share my same concern and in my opinion this is very much a safety issue that needs to be reported.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes
DateFeb 15, 2022
StateRI
Description
Starting in november, a series of alarms would go off on the dashboard on the engine, lane assist, collision warnings, etc. As the problem progressed, the windows would go down automatically, and in the most severe instances, the car would engage the emergency park brake while coming to a stop!!! This happened more and more frequently to the point the car became undrivable as you awaited the car engaging the emergency parking brake while coming to a stop!!!! The car has been at the dealership since 11/22/21 as the door control wiring harness is on backorder. Someone will get hurt if this goes unrepaired.
CategoryService Brakes, Unknown Or Other
DateFeb 15, 2022
StateNY
Description
There were multiple incidents where the windows would roll down and the error came on state "driver side contact error", once where the driver side door would not open, I had to crawl out the passenger side, and multiple times when the parking brake would not disengage. All of these issues have been said to be the drivers side harness kit, no rhyme or reason and lights and errors would go off after each incident. The main safety concern caused be this is when I was driving down a hill coming to a red light, I was reducing speed but was not stopped and the parking brake engaged on its own. I came to a dead stop in the middle of the road, luckily no cars behind me and on a clear road, the dash lit up with multiple errors but all disappeared before I a could write them all down. The dealership where my car current is has stated there is a parts bulletin out on this part causing all these issues with the door harness kit, but no recall. They also could not guarantee that my parking brake would not engage again while the car was in drive, but did not want to offer me a rental car because volkswagen doesn't consider it a "safety issue". I know there are 5 other vehicles at the dealership with the same issue as mine (as of january 10th). This is happening in brand new cars, my car is a 2021 and have not even owned it a year.
CategoryAir Bags, Lane Departure: Assist
DateFeb 14, 2022
StateCO
Description
The side airbags for this vehicle have been deployed, and there is no physical damage to the car and no indications of a collision. The side airbags deployed after checking a curb at 30 miles an hour. The incident happened in january of 2022. The other thing that happened during this incident, is that the passenger seat (that was not occupied) was deployed causing my wife to receive a concussion. We contacted vw corporate, and they deny any wrongdoing after they have "thoroughly evaluated" the data from the car, which I have asked for and have not been formally given. The dealer nor vw corporate has conveyed if this issue has been reproduced and the service tech shared that this should have not happened but ultimately he is not the deciding authority for such a matter as this. I had informed the dealer in dec. 2021 that there was an issue on the right side of the vehicle (passenger) and they were not able to look into it. It is possible that this matter would have been avoided if it was looked at in dec. 2021. I was not aware of giving permission to the manufacturer for my daily vehicle stats; I have to imagine this is another issue of privacy and do not recall signing a waiver of any sort regarding this. The lane-keeping assistant feature seems to not be working either which if it was it would have corrected it back into the middle of the lane.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 13, 2022
StateVA
Description
The emergency brake will randomly go off when driving or taping my brakes. Then doors will lock and windows roll half down. I have to stop car, turn off and turn on again to get the car moving again. This happens randomly and frequently. It is 2/13 and my car has been in the shop since 1/3/2022.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 11, 2022
StateOK
Description
My vehicle is having issues with the drivers door contact switch. The emergency break will come on spontaneously while driving the vehicle.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateFeb 10, 2022
StateIL
Description
I have a faulty door harness that causes the vehicle to think they the door is open, when it is not. Because the car thinks the door is open, the e brake engages while driving and a loud beeping ensues. Several sensors also start flashing like check engine, start/stop system failure, check oil, etc. The part is back ordered with no eta and vw don't do a recall because they don't want to be on the hook for all of these cars. A quick google search will show you that this is a widespread safety issue that is being ignored
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 10, 2022
StateOH
Description
Emergency brake engages while driving. It has happened multiple times at speeds of 25-70mph. When this happened the warning lights and beeping would start, saying "fault electronic brake", error: driver door contact switch”, "warning, engine is running" windows in the back would also automatically start rolling down and up. It has nearly caused us to get into two high speed accidents with our children in the car with us. Vehicle is currently at dealership along with others with the same problem, has been there for over 3 weeks as they attempt to get a harness in for it. They are telling people because they are out of loaners that they have to continue to drive the vehicle. They are not safe to be on the road at this point.
CategoryAir Bags
DateFeb 07, 2022
StateTX
Description
On 11/15/2021 I was on an access road for a major city highway going approximately 10-15 mph. I was forced to the left lane from right lane by a pickup truck exiting from a restaurant going very fast, there was no contact (collision) with the pickup. I had started braking but made contact with the curd of left lane while almost coming to a stop and the side air bags deployed. I definitely feel the airbags should not have deployed and if so they would have deployed if I had ran across a chuckhole/pothole. I didn't know there was a recall at that time and until january 2022 and so filled with my insurance company for repairs. At no time did volkswagen ever offer to provide a loner auto or take care of repairs and as a matter of fact I still don't have my auto back as of 2/7/22.
CategoryElectrical System
DateFeb 06, 2022
StateSC
Description
While driving 35mph then coming to a stop, the car automatically engages the parking brake. When this occurs it also notes that I am on a hill… which is incorrect. This causes me to fully shut of the car in traffic and restart the engine. While this occurs the driver door lock engages and flash red.
CategoryVisibility/wiper
DateFeb 03, 2022
StateNE
Description
-I leased this vehicle in july 2021 - it currently has less than 5,000 miles on it. -the infotainment system in the vehicle is defective, which includes the rear visibility system. Within a few weeks of leasing the car (if not sooner), I noticed the back up camera was working when I put the vehicle into reverse. The screen is black. The infotainment system also has a tendency to repeatedly reset, which causes any bluetooth devices to disconnect (including in the middle of calls). -the vehicle is not in compliance with the safety standards outlined in 49 cfr 571. 111. This poses a safety risk to others when backing up. The intermittent resetting of the system also impairs my ability to use hands-free devices while driving, and reroutes in-progress calls to a device that is often in a briefcase or purse. -in december 2021, the dealer indicated that vw techline said the issue was "under investigation by engineering and a repair is not available at this time." on february 2, 2022, we were informed an update was performed and the issue was resolved. On february 3, 2022, the backup camera again failed to respond when the vehicle was put into reverse. -no warnings or messages are displayed. The screen above the steering wheel says "navigation not available' -we have been in communication with vw since early december about this issue, and we have requested a buyback as a result of the concerns. -it appears there was a recall of this same model in december 2020 for a similar issue - my vehicle was not included in that recall.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateFeb 02, 2022
StateGA
Description
Driver door wiring harness is faulty and needs replaced. At random times during driving all alerts will go off in car triggering the windows to roll down, the parking brake to engage while the vehicle is moving, turning off adaptive cruise, lane keep assist and many other safety features while using them. I fear for the safety of the passengers in my car and those around me as I am unable to know when the brake will engage. The dealer has confirmed the need for replacement but does not have the parts to replace. They will not provide a loaner and have no estimate of when parts will be available for repair. The issue is ongoing and random.
CategoryUnknown Or Other
DateFeb 01, 2022
StateIL
Description
Where do I start? There has been a number of issues within a week of purchase with warning lights coming on for no reason, the display panel saying acc deactivated and not displaying the mph which I prefer, not accelerating more then 20 mph, charger pad not charging, all of a sudden the doors don't open for keyless entry, the motion for the trunk doesn't work, the direction on the mirror will say east for instance, when I'm going in a totally different direction, coolant light came on at 9k miles and people told me this shouldn't happen until at least 30k, radio and speakers are iffy... The sound was much better in my jetta, the tire pressure light is on yet again, but the air isn't low, parking brake coming on while driving (could've had an accident), windows going down by themselves, error driver door contact switch, attention, engine is running while I'm driving, error start/stop switch, car net doesn't work properly. I'm pretty sure I'm forgetting something else. I've looked online and soooo many people are experiencing the same issues, even people I know personally that has the same truck. I've taken the car back now about 4 times I believe, and still no resolution. They always say they found nothing wrong. Then I just took it back on january 8th and now they still have it as of today, february 1st, saying the parts are on backorder until march. I've been in contact with vw corporate trying to get released from the vehicle but wanted to report this before someone dies then they finally do a recall because someone was hurt or dead. I was told that I couldn't give it back under the lemon law until things happened 3 times and I had to give them a chance to fix it. I bought this car brand new and this just shouldn't be happening. It's apparent there's some kind of glitch with this car and I hate that I'm stuck with it.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateJan 30, 2022
StateNY
Description
While I am driving my car start acting crazy first the windows go down following for some mesenges in the screen, error: driver door contact switch error: start/stop fault:electronic parking brake the electric brake is activated wile I am driving that was the mos scare thing happened to my family and me.
CategoryTires
DateJan 30, 2022
StateAZ
Description
Continental cross contact lx sport 255x50x20 has a large bulge/bubble approx 21/2” from the letter t on contact on the sidewall. This tire has had issues since new with losing air pressure. The drivers side rear has had same issue with losing pressure. It has a bulge in same spot on tire sidewall.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateJan 29, 2022
StateLA
Description
Front drivers door wiring harness has malfunctioned causing every error light on dash and info center to come on and causes emergency brake to be applied even while driving the drivers side front and rear window both roll down 5 inches sometimes car will not restart tire monitoring lights come on head light warnings it is literally every warning light and sounds start beeping door won't lock or unlock alarm just randomly goes off so they had to unhook battery. Took to shop 11-23-2021 and has still been in shop for 66 days as of 1-29-2022 and part still is on backorder with no date confirmed for part to been installed been talking with vw customer care I have started a case so far the latest info I have gotten is part might ship last week in february that will bring my vehicle to being in the shop for over 90 days but I'm sure the date will be pushed back again. I was also told by dealer they have 10 other of the same vehicle in shop for same part
CategoryElectrical System, Service Brakes, Unknown Or Other
DateJan 28, 2022
StateTX
Description
The below are known issues dating back to at least 2020 atlas models, but this first appeared in our vehicle mid-november 2021; we purchased the car new june 2021. The driver door contact switch has failed. There are annoyances - the widows randomly roll down, lots of dinging, warning lights, etc. - but the safety issue is that the emergency brake will come on sometimes when you brake. We have a child and cannot risk suddenly being stopped on a highway. Because of this, the car is undriveable. Vw estimates the part will be available in 2023, so there are people driving around with this safety issue because they have no second car and people who are paying a loan on a car they cannot drive. These issues have been replicated by the dealer. The case has been escalated to vw and there is no sense of urgency. See here for reports of others with the same experiences: https://www. Vwatlasforum. Com/threads/error-driver-door-contact-switch. 6359/
CategoryService Brakes
DateJan 27, 2022
StateTX
Description
With 10k miles and barely over a year, my atlas cross sport needs new brakes and rotors! Brought to dealership and opened a case with vw corporate but they won't cover it because I've owned it more than a year. The dealership service manager even said they have had seen this issue with other atlas cross sports.
CategoryAir Bags, Service Brakes, Suspension
DateJan 26, 2022
StateMD
Description
Brakes are squeaking at 15k , airbag light on, cracking noise when turning corners
CategoryElectrical System, Engine
DateJan 26, 2022
StateDE
Description
After 3 months of owning this brand new car, the parking system started to act up. My parking sensors would beep for no reason, windows would roll down and my parking brake would come on when I was driving. I took the car to the dealership and they did an electrical update. Two months later the same issue happened again, as well as my engine light came on because my coolant was low. Again I took it to the dealership where I was told a door harness sensor needed to be replaced and my head gasket needed to be replaced as well. My car has been in the shop for almost two months as the part is on back order. Now there is also a recall for the air conditioner. This is the worst experience with a new car I have ever had. I have initiated the process of trying to get volkswagen to buy it back. When I spoke to the service manager he told me he has 9 other atlas's in the shop for the same reason. Customer care has been no help. I will never buy another volkswagen again.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking
DateJan 25, 2022
StateAR
Description
My adaptive cruise control and airbags failed when traffic ahead of me suddenly stopped. (there was no airbag deployment.) I crashed into the person in front of me who then hit the person in front of them. The vehicle is available for inspection. I told the dealership at my 10k scheduled maintenance it was not braking or recognizing vehicles in front until it was so late I had to manually brake. I had a bunch of stuff in the front seat to where the passenger airbag light was on. It also did not deploy. If someone had been there without a seatbelt there would have been severe injuries. Also I already had a "fuel sensor" that was bad that caused my vehicle to quit upon certain accelerations. My vechicle "quit" suddenly on multiple occasions almost causing a crash on the freeway and several other times on the highway. The epa light always appeared when this happened and once the engine block light also came on. I could have been killed. I told them at my 10k service and that is when they said it was a fuel sensor and they would call me when it was available to be replaced. It was not replaced at the time of the crash.
CategoryElectrical System
DateJan 25, 2022
StateTX
Description
Upon starting car warning is light comes on regarding faulty door sensor then several other random warnings. Rear passenger windows open a few inches automatically. The warning signal beeps continuously until car begins to move but when you come to a compete stop the parking brake engages automatically and beeping begins again. It is very random and unpredictable, not rhyme or reason as to what triggers it or not. I have been waiting ever since dec 17 to take it in to dealership. I was informed by dealership that they would need the car for at least 1 week to diagnose the problem. I have been waiting since then for them to have an available loaner car since dealer told me it was safe to continue driving the car. Please issue recall order for this vehicle!
CategoryAir Bags, Visibility
DateJan 24, 2022
StateNC
Description
The contact owns a 2021 volkswagen atlas. The contact received notification of nhtsa campaign number: 21v892000 (visibility, air bags) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Unknown Or Other
DateJan 24, 2022
StateOH
Description
Error message “driver door contact switch” occurs, drive door and driver side passenger windows roll down, locks disengage, alarms ding and causes a sensor to engage the emergency parking break which occured both while stationary or while moving.
CategoryService Brakes
DateJan 24, 2022
StateNM
Description
The contact owns a 2021 volkswagen atlas sport. The contact stated that upon depression of the brake pedal, an abnormal grinding noise would emit from the brakes. She stated that the failure was intermittent and that no warning lights had appeared on the instrument panel. The contact had called and taken the vehicle to several dealers; fiesta volkswagen (8201 lomas blvd ne, albuquerque, nm 87110); university volkswagen mazda (5150 ellison st ne, albuquerque, nm 87109); garcia volkswagen of santa fe (2560 camino edward ortiz, santa fe, nm 87507) and each confirmed that they are aware of the failure; however, there was no remedy. The brakes had been inspected by each dealer and none were able to diagnose the failure. The manufacturer was then notified of the failure and was informed that the grinding noise was normal. No further assistance was provided. The vehicle had yet to be repaired. The failure mileage was approximately 16,000.
CategoryService Brakes
DateJan 24, 2022
StateUT
Description
Due to faulty driver side wiring harness the computer system on the vehicle will engage the automatic parking break while driving. In addition windows open randomly and vehicle displays a variety of warnings on the dash indicating that the engine is running and that the door sensor is malfunctioning. When the parking break engages the vehicle jolts to a stop unexpectedly creating a dangerous situation for the vehicle, especially when moving through an intersection. The problem has been confirmed by the dealership where it is waiting on a new part. Other owners have reported the symptoms as reported here : https://www. Vwatlasforum. Com/threads/error-driver-door-contact-switch. 6359/
CategoryEngine
DateJan 23, 2022
StatePA
Description
On january 8, 2022 I was driving on a main road about 30 to 35 mph when the vehicle suddenly shook violently and the engine shut off. There was loud beeping and the computer system lit up saying error: engine at the same time the emergency brake was activated. There was also a message about a door error. Luckily there were no cars around me at the time. I put the car in park and started it again. I was fairly close to home but this happened 3 more times, one time when I was pulling out on a road and traffic was coming toward me. I finally got the car home and since it was the weekend parked it. Monday morning I contacted vw road assistance and they towed it to the dealership for repairs. This is a very serious and dangerous problem with the 2021 vw atlas. If you were traveling on a major highway going 70 mph and your engine just shut down you could be seriously injured or killed. Please look into this serious defect in the 2021 vw atlas.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes
DateJan 12, 2022
StateNY
Description
Purchased the car in april 2021. After 230 miles of driving remote start stopped working. Vw service center diagnosed faulty soldering on fuel pump and replaced it. In december 2021 both passenger side windows started opening on their own while in park and driving. Shortly started getting error message from proximity sensors, adaptive cruise control and finally brakes with service engine message. Brought to vw service center and got diagnosed with faulty door harness. Service technician informed me that they had 20+ cars with similar issue and shortage of parts. Ultimately I was told vehicle is not safe to drive, due to car identifying door as open and shutting off engine mid-driving. Harness replaced, not the trunk is opening in park and windows are still opening by themselves. Sent the vehicle to service center by tow truck, applied for lemon law replacement and vw corporate. This should be heading to recall to prevent driving accidents. Vw corporate is very hard to contact and follow-up is very poor. Other vehicle issues: low coolant level, faulty door lock on passenger door.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateJan 12, 2022
StateKS
Description
My brand new 2021 cross sport (12,600 miles) suddenly started displaying multiple (5) error messages while I was driving. One of the errors was “driver door contact switch”. The check engine light came on and while driving my car spontaneously began activating emergency braking maneuvers even though there was no potential for a collision. This happened numerous times and I was nearly rear ended with my son in the car. The car-net app indicated I need to take the car in for service but did not indicate the red “stop driving” icon. I took the car in as soon as possible (the dealership was non-urgent despite my description of the problem. They initially offered me an appt 4 days into the future. Upon my instance about the safety concern they begrudgingly agreed to look at it the next day. They diagnosed a wire harness failure. The manager of the repair dept indicated this is a problem these cars have been having a described that his own vw had the same problem and shared an anecdote about his own dangerous encounter with spontaneous emergency braking resulting. I contacted vw directly. They also did not seem concerned about this known problem. They turned my case over to the regional manager and that person also did not make this a priority or validate the extremely dangerous nature of the problem. It is shocking to me that this is a known problem (that I discovered only after googling the specific diagnosis) and vw sent no safety warnings to consumers and their app suggested that my car was basically safe to drive my omitting the “stop driving immediately” icon/alert in response to the error messages.
CategoryAir Bags
DateDec 29, 2021
StateMS
Description
Air bag error message appears every time the car is started. A known recall exists for the 2021 atlas that states the air bags may inadvertently deploy without having a crash. My vehicle is not included in the 54,xxx 2021 atlas models recalled. I'm now concerned that the air bag may deploy at anytime.
CategoryAir Bags
DateDec 28, 2021
StateFL
Description
I was in a front end collision, no airbags were deployed.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateDec 28, 2021
StatePA
Description
Check engine light came on, windows were going down 1/8 of the way on their own, parking brake goes on automatically while engine is on while driving and pressing on brake, cannot utilize any controls on driver door. Dealer checked and it is the door harness that is on backorder. I was told 41 customers ahead of me waiting for same part in northeast usa. Car is not safe to drive due to parking brake automatically engaging. Vw of america notified and my case was escalated and I have initiated the pa lemon law arbitration process. Issues first appeared 11/8/21. I have been given a smaller loaner vehicle from dealer on 11/9/21 and am still using that.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateDec 21, 2021
StateMA
Description
The vehicle indicated the door sensor was not working. This cause all warning lights on my dashboard to come on. Additionally, the car would beep notifying me that the engine was running as if the door had been opened. The car would then apply the emergency brake anytime I would begin to slow down causing me to almost get into an accident.
CategoryEngine And Engine Cooling:exhaust System:emission Control:urea Injection System
DateDec 14, 2021
StateFL
Description
The contact owns a 2021 volkswagen atlas. The contact stated that an unknown exhaust warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the fuel injection system to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 9,000. Vehicle has been repaired.
CategoryAir Bags, Engine
DateDec 13, 2021
StateKY
Description
Airbag light illuminated on this vehicle yesterday, however, it's not currently listed in campaign 21v892, but I believe it could also possibly be affected by the airbag control module issue. This vehicle also shuts down when stopped, and at times will not automatically restart when the drivers foot is removed from the brake. This has almost caused driver to be rear-ended multiple times, when the traffic signal turns green, yet the vehicle engine will not restart. The only way to restart is to press the brake again, put transmission/gear shifter into park, and restart vehicle, then put vehicle back into drive. This is not only a hassle, but is dangerous, as other drivers expect that when the light turns green, this vehicle should then be driven forward, but at times, the engine failing to restart causes an unsafe driving condition. The adaptive cruise control also doesn't perform as expected and has completely failed to engage over the summer of 2021. When acc malfunctions, cruise control isn't able to be used at all. I've taken this vehicle in for inspection of the acc issue, but the service dept was unable to find a cause. They updated vehicle software and I have not experienced the acc issue since.
CategoryElectrical System, Unknown Or Other
DateDec 12, 2021
StateMO
Description
Within seconds of starting the vehicle, error codes started appearing on the dashboard and beeping noise stating to park the car and not drive. The back window will roll down on its on and the parking break will engage if it wasn't engaged already. I would turn off the car and it would go away but after a few minutes the car would start beeping and all kinds of lights and error code started appearing again. After getting this error message and the constant beeping, the emergency brake turns on and the window from behind driver's door lowers like 5 inches from top. At this point, I cannot lower window and I cannot turn off emergency brake. The code started appearing about a week prior to december 8 which was the final straw. It got to a point that while driving, if I took the foot of the gas pedal, the emergency break will engage automatically as I was going 10-15 miles per hr. Everytime I slowed down and was coming to a stop the car will engage the emergency break. I had to turn off the car and back on in order to keep going. This almost caused me to be hit multiple times until I was able to get to a safe location and away from the main road. I've read many others complaint similar and I think this should be a recall. It is a safety hazard when the emergency break engages once you slow down and foot is off the break. This particular car was fixed on nov. 5 for a recall related to coupling rods. I was told that the issue now is called a “driver front door harness” fault which the wires think I'm opening the door while driving so it engages the emergency break. Vehicle is currently at dealership and has been since dec. 8 with no estimated time of repair due to waiting on parts. Vehicle has been in my possession since jan. 9, 2021.
CategoryElectrical System
DateDec 06, 2021
StateMI
Description
There is a wiring harness that is faulty and it causes the car to think the door is open which causes the car to put the emergency brake on while coming to a stop.
CategoryExterior Lighting
DateDec 03, 2021
StateGA
Description
When on level ground, head lights aim towards the ground at about 10-15 yards from vehicle. When this happens you can't see the upcoming road or side of the road. It appears as if you're doing too fast and over running the head lights. In the attached picture, there's light from another source but on a dark road you can imagine how difficult it is to see.
CategoryUnknown Or Other
DateDec 03, 2021
StateGA
Description
Horn doesn't work consistently and have to be pressed in certain areas. Bottom area of horn area works at times. Someone was backing up close to my car and I pressed the horn with my thumb and nothing happened after several presses. This has happened on more than one occasion.
CategoryElectrical System, Service Brakes
DateDec 01, 2021
StateNY
Description
Door sensor causing car to throw various codes. Windows rolling down by themselves, parking brake engaging by itself. Vw knows about the problem and should be a recall. Parts is on back order with time frame.
CategoryElectrical System, Engine
DateDec 01, 2021
StateTX
Description
Today, december 1, 2021 my atlas completely shut off while driving twice. This has happened 2 times prior on separate occasions, bringing the total times to 4 to date. Today it happened first in the morning while I was exiting the school parking lot and attempting to enter the main road of traffic. It completely stopped, turned off, and asked me to put in park before I could turn the engine back on. It then happened again while driving in a parking lot. It completely shut off and would not move. In all of these instances I felt in danger and at risk of causing or being involved in a car accident due to this sudden engine failure. All 4 times have been within the past few weeks, but today was the worst in that it was twice in the same day.
CategoryAir Bags, Unknown Or Other
DateNov 26, 2021
StateUT
Description
Driving at freeway speeds between elko nevada and salt lake city utah car completely lost power shut off had to coast to a stop and restart the engine after several semi's and vehicles passed us honking their horns
CategoryEngine
DateNov 22, 2021
StateTX
Description
While driving, the car shutoff completely. It is from the auto on/off, this has happened several times and all times while driving.
CategoryEngine
DateNov 09, 2021
StateLA
Description
On three occasions while driving 5-10mph in traffic our atlas has shut off without warning. A message then appears on the digital display that reads “please turn on engine manually.” the only way to do this is to come to a complete stop and put the vehicle in park before starting the engine which by the time the engine starts, other cars have to steer to avoid our atlas stopped in a lane of traffic. The first time it happened we thought it was a fluke but then two additional times within the first three months of owning the vehicle is not a coincidence. The vehicle was inspected by the dealership with no red flags.
CategoryEngine
DateNov 05, 2021
StateIN
Description
The contact owns a 2021 volkswagen atlas cross sport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with the driver control module failure. However, the driver control module was on backorder. The vehicle was not repaired. After receiving the vehicle back from the dealer, the driver's side front window would not roll-up. Additionally, while coming to a complete stop, the vehicle would inadvertently shut off or engage the emergency parking brake. The manufacturer was not made aware of the failure. The failure mileage was 11,344.
CategoryEngine
DateNov 02, 2021
StateLA
Description
I was on my way home from work in the atlas and while sitting at a red light in college football game day traffic (I live and work near the campus) the auto start/stop system was deactivated but the whole engine shutting off. The dashboard said “please start engine manually” I put the vehicle in park then pressed start. It would not start. So I had to open the vehicle door (in the midst of traffic and cars honking because the light changed) close the door, put my foot on the brake and press start. It did not start. So I repeated the same thing and it started. At that point I had to gas it because cars were going around me because my car stopped and wouldn't start.
CategoryEngine
DateNov 02, 2021
StateLA
Description
I was driving back to work after taking my son to school I was sitting at a light and the engine completely shut off. The auto start/stop system on the vehicle was active. The dash said to please start engine manually. I put the car in park, turned on my hazards because it was morning traffic, took my foot off the brake, put it back on the brake, pressed the start button and the vehicle didn't start. I pressed the start button again the engine half way started then turned off (I did this twice). On the fourth time it started up and I was able to proceed to work.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist, Lane Departure: Warning
DateOct 27, 2021
StateMD
Description
Lane assist erratic performance. 1)on october 21st, 2021, while leaving a parking slot (cars parked on both sides of the affected vehicle) the “lane assist” warning and the instrument panel “lane assist” light came up (I. E., lane with a car on the lower side of the instrument panel). This occurred while moving less than 5 mph. The parking brake activated stopping the car and the lane assist was disabled (I. E., turned off). 2)on october 25th, 2021, while turning on the vehicle, a “malfunction” was briefly displayed on the instrument panel. There were no cars or objects on either side of the vehicle. Immediately after, a warning symbol and a yellow lane with a car symbol was displayed. The lane assist was disabled. The warning signs were cleared after the car was turned off and back on, but the lane assist remained disabled (I. E., turned off).
CategoryFuel/propulsion System
DateOct 27, 2021
StateNV
Description
Within my vehicle, fuel injectors are leaking fuel near engine compartment components that operate at high temperatures. A fuel leak, fuel odor and multiple illuminated malfunction indicator light (mil) alerted me to the condition described above. Additionally, fuel was spewing from the engine component. All of the above incidents occurred on 2 separate occasions with new vehicle (2. 5 months old) with 2300 miles on it, and vehicle is currently inoperable due to the above. This is the 2nd time the vehicle has been checked in for service to repair this issue, with the service department initially returning the vehicle to me claiming the issue was fixed. Within 24 hours of receiving vehicle in possession, vehicle had to be towed to dealership due to strong fuel odor, fuel leak, illuminated mil alerts, and because the vehicle would no longer start. Fuel leaking in the engine compartment has a higher potential risk of fire as the components are operating at higher temperatures compared to other areas of the vehicle. My safety and the safety of others were put at risk due to the risk of fire occurring, and because the vehicle stopped operating normally without any warning (mil alert) that the issue was occurring while driving on a busy street. The illuminated malfunction indicator light (mil) alerts did not proactively identify this problem prior to it occurring. Mil's occurred after the problem almost caused multiple accidents. The problem has been confirmed by the dealer's service department, and they are awaiting parts to try and fix the issue for a 2nd time. There is currently a preliminary evaluation open by the office of defects investigation (odi) for safety-related-issues of fuel leaks for 2018-2020 volkswagen atlas. Investigation: pe 21-008, opened on 03/29/2021. Specific odi report identification numbers: 11382958, 11218819, 11218780. Issues experienced on 2021 volkswagen atlas mirror prior identified odi reports referenced above.
CategoryElectrical System, Unknown Or Other
DateOct 26, 2021
StateTX
Description
My 2021 atlas turned itself off while I was going down the road at 70 mph. I had over 1/2 tank of gas. I was able to get to the side of the road, put the car in park, and restart.
CategoryEngine, Fuel/propulsion System
DateOct 17, 2021
StateIA
Description
3200 miles on vehicle and ecp light came on. Heavy smell of gasoline and vehicle went into limp mode. Gas was pouring out the bottom of the hot engine and dripping onto the ground below. Opened the engine hood and there was lots of smoke or steam. Seriously concerning for a fire.
CategoryFuel/propulsion System
DateSep 27, 2021
StateCO
Description
This is the second time I've had the same issue with the fuel injectors. This time I was driving with my two children in the car when I started the car the start-stop assist error came on again and I smelled gasoline. The epc and check engine lights then came on. I immediately pulled over and got the kids out of the car and away from the car as the gasoline smell was very strong. I checked under the car and it was again leaking gasoline. This is obviously a very big safety risk. There is a large risk of fire from the fuel leaking around an ignition source as well as the fumes and headaches me and my children suffered due to the gasoline fume exposure in an enclosed space. I again called a tow truck and they towed it to the dealership. I called and they said it was indeed the fuel injectors again and they will do a more thorough check this time. I will elevate the issue with vw.
CategoryFuel/propulsion System
DateSep 27, 2021
StateCO
Description
After starting the car, saw a start-stop assist error, but car seemed to start up normally. The car was slow to accelerate. Then a strong smell of gasoline followed by the epc and check engine light. Pulled the car over and turned it off. Very strong smell of gasoline. Then noticed the gasoline leaking under the car. My safety was definitely put at risk as fuel leaks around ignition sources can cause fires. Luckily this time I was alone in the car. Had the vehicle towed to the dealership. Was told the issue was the fuel injector and happened at the factory. Manufacturer is aware of the issue. Dealership has replaced the fuel injector.
CategoryBack Over Prevention: Warnings, Electrical System, Unknown Or Other
DateSep 21, 2021
StateTN
Description
After getting a car wash the screen blacked out for around 24 hours. During that the backup camera did not work, the charging ports in the middle did not work, and I was unable to listen to the radio. Also, fluid keeps leaking in moderate puddles even when the air is not on.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateSep 20, 2021
StateTX
Description
I have been having issues with my 2021 atlas se r-line technology since the day after I purchased it. I assumed since it was a brand new car that it would have an adjustment period & I wanted to love it, but I have become afraid to drive it. Several times, the vehicle has slammed to a stop while another vehicle is making a u-turn in front of me, or simply driving next to me, but not close enough that the automatic braking should be engaged. I was almost rear-ended by the vehicle behind me each time as I went from driving to a complete stop. In june, the vehicle came to a hard stop for no reason while backing into my garage and no vehicles or objects were in the way. The dealer told me a door sensor was to blame, but the problem still exists today. The vehicle also freezes at times when put it into drive or reverse. It will eventually jerk forward or backwards after some time, but its very unpredictable. This has even caused my right side mirror to scrape the side of my garage, almost breaking it off when its unexpectedly jerked backwards twice. I informed the dealership, volkswagon of clear lake of my experiences and each time, I am told that they are unable to re-create the issue and there are no reported problems during their inspections, with the exception of door sensor repair. I have no idea how to recreate an issue or help them to do so. I traded in a perfectly good 2014 sedan in hopes of getting more space for my family, but all I've gotten is a headache! I even asked the dealership why the window sticker shows I should have power folding mirrors, but mine don't fold, but I'm told that's something I should've addressed when I purchased the car. My anxiety level goes up every time I drive this vehicle and after reading the vw owners forums, I'm not alone. The same issues I've experienced, and more, have been reported by so many others, yet we are ignored. Please help us before more people are hurt while driving this dangerous vehicle.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateSep 16, 2021
StateMD
Description
Random front assist activations occurred while driving: 1) first activation occurred while beginning to move forward going around 10 mph. Front assists warning sound and display (I. E. Red car) came up and performed a sudden stop(brake). Car on front was about three cars length and moving forward. After car stopped front assist activation disappeared from the screen. 2) second activation occurred while driving around 45mph. No cars directly on front but on the right lane. Front assists warning sound and display (ie red car) came up. Car continue forward and front assist activation disappeared from the screen. 3) third activation occurred while driving with no cars in the vicinity or any obstacle (~25mph). Front assists warning sound and display (ie red car) came up. Car continue forward and front assist activation disappeared from the screen. The first two occurrences happened a day apart. The car was taken to a vw dealer but nothing was found (9/15/2021). There were no log in the computer of any front assists event. The third occurrence happened a day after the car was returned from the vw shop(9/16/2021). All occurrences happened within 1 week including today's event.
CategoryEngine
DateSep 07, 2021
StateTX
Description
About two weeks after purchasing my brand new vw atlas cross sport 2021 (purchased march of 2021) the dash board warning systems have not properly worked. The screen constantly freezes and occasionally a warning appears for vehicle collision assistance when nothing is in front of me. The tire pressure light randomly comes on but the tires are always at the proper psi. The auto start/stop will malfunction, the car will stop running to save power automatically at a red light but occasionally it gets confused and starts/stops over and over or will not start back up at all when I put pressure on the gas pedal like it should. Yesterday, 9/6/2021, the vehicle overheated after driving it for 2 hours. The odometer was at 4,001 miles. Pulled over and opened the hood and the engine was completely out of oil and antifreeze. No check engine light or low oil pressure light ever came on. The low coolant light came on but only after the vehicle began to overheat. A mechanic who pulled over to help us stated that it was so low that it's a miracle the vehicle did not catch on fire. He stated the fluids must of come low from the dealership but that the operating syatem is supposed to warn me well ahead of time but it did not. The manual recommends 7,000 to 10,000 miles for an oil change, the vehicle just hit 4,000 miles. No warning or check engine light warning until after the emergency occurs is not okay!
CategoryEngine
DateAug 12, 2021
StatePA
Description
Driving onto the highway from the on ramp the vehicle shut off and lost control of the vehicle. Would not right away. This occured 4 times in the last 3 months. First, 3x. I thought it was me clicking or touching something on the car, thought now I know it was not me the 4th time. Im sacred
CategoryEquipment:electrical:infotainment
DateAug 05, 2021
StateVA
Description
We have had a 2021 atlas premiun r line for about 2 months and we have had issues with the audio system output loading (radio won't play mostly, can't speak or hear calls, nav won't load) but everything shows up on the screen. When this happens I have been holding the power button in for 10 seconds or so and it will fix the problem but today it wouldn't work and I had no radio or couldn't talk or hear calls. Has anyone else experienced this? If so what's the fix?
CategoryFuel/propulsion System, Power Train
DateJul 16, 2021
StateNH
Description
Since purchased new on january 29, 2021, I have encountered the same issue. When stopped and about to accelerate, the vehicle will hesitate. This happens with the start/stop engaged and disengaged. As I press the accelerator, nothing happens, then suddenly the car will take off. This happened when I test drove the car (I chalked it up to the start/stop mode), sitting at a light making a u turn to the left.. Since purchase this has happened multiple times, usually when the vehicle wheels are turned to left or right but this past week-end, it happened as I finally was able to accelerate after hesitation and traveling in a straight line. Dangerous to say the least! Dealer says they cannot replicate and they basically do nothing other than suggest I put a few more miles on it. Currently around 6000 miles.
CategorySeats
DateJul 01, 2021
StatePA
Description
We have a 2021. 5 volkswagen atlas with captain's chairs in the 2nd row. Our 4 year old was riding in a forward-facing car seat installed with lower anchors + tether strap in the 2nd row driver's side and a friend's 8 year old was riding in the 3rd row driver's side in a backless booster. I was in the front passenger seat and my husband was driving. While my husband was braking, the 8 year old lifted up on the 3rd row access lever, located on the upper left side of the 2nd row driver's side captain's chair. The 2nd row captain's chair lifted up, slid forward, and slammed my 4 year old son into the driver's seat. The 8 year old immediately panicked, which caused me to turn around. My 4 year old was not making any noise - almost certainly because his nose and mouth were pressed tightly into the back of the driver's seat, preventing him from making a sound. While in the front passenger seat, I tried to push the captain's chair back into place - but it was way too heavy. Luckily, we were on a road where my husband was able to quickly pull over and jump out to put the captain's chair back into place. As soon as my husband started to move the captain's chair away from the driver's seat, my 4 year old started screaming. After this incident, our 4 year old showed us that while buckled into his forward-facing car seat in the 3rd row of the atlas he was able to use his foot to lift up on the 3rd row access lever, causing the captain's chair to slam into the back of the front seat exactly as happened when the 8 year old lifted the lever during our trip.
CategoryStructure:body
DateJun 25, 2021
StateVT
Description
The plastic trim on the doors failed and became lodged between the seam of the fender and the front doors. The adhesive on the trim/badges failed and allowed it to partly peel off the door. I became trapped in the vehicle and was unable to open either door because pieces were jammed in the doors range of motion. I had to physically slam my body against the door from the inside of the car to break the jammed piece and open the door. My safety was at risk as I was not able to get out of my car and it was urgent. I would not have been able to get out of my car in the case of an accident or if my car became submerged in water such as a flood. I frequently transport my 70 year old father to medical appointments and I was unable to open the door to get him out of the car due to this issue. I reported this problem in april when I first noticed the trim badges coming loose, but vw failed to fix it properly. They took a metal putty knife and attempted to bend the fender and trim back into place in the parking lot. They did not take this issue seriously and pushed off repairs for months until I finally had this event and demanded they make this car safe. This car would not have passed the state inspection and should have never left the dealers lot. I had another mechanic assess my car and he confirmed that this was extremely unsafe and the delay in repair could have been catastrophic. I have several pictures from april until present that show how severe the defect is on my car. There are several other reports of this problem in the vw forums where the badges on the doors have become jammed in the fender seam and prevented range of motion of the front doors.
CategoryEngine
DateJun 01, 2021
StateOK
Description
This is the second volkswagen atlas we have purchased after the first had the exact same code p2047 evap system issues. This atlas is brand new and it only took 3,000 miles for it to start having system issues. During driving with cruise control enabled the vehicle kicked itself out of cruise control and deactivated the acc cruise control along with regular cruise and disabled the remote start with a check engine light.
CategoryStructure:body, Unknown Or Other
DateJun 01, 2021
StateCO
Description
The sunroof exploded while driving with no external object impacts. The retracted roof exploded sounded like a gunshot. I was driving about 75mph on hwy 70 from colorado to utah. There were no vehicles around us.
CategoryEngine, Fuel/propulsion System
DateMay 21, 2021
StateCA
Description
On may 14, 2021, driving at approximately 65 mph, the check engine warning light appeared flashing for the first time since purchase (purchase date april 30, 2021 - two weeks from vehicle purchase date), vehicle lost acceleration and shook aggressively on a major interstate highway. Owner pulled vehicle over to a safe location after driving approximately . 25 miles after vehicle's check engine light initially illuminated. Owner had towing company transport the vehicle to the volkswagen dealer in northern california where service indicated a faulty fuel injector. To-date, the vehicle remains in the possession of the dealership for 1 week awaiting parts. Failure mileage was approximately 1,000. Dealer has confirmed the issue of a faulty fuel injector - dealer has not confirmed whether any other issues at the moment. Vehicle has not been inspected by police insurance representatives. No warning lamps, messages or other symptoms of the problem prior to the failure.
CategoryEngine
DateMay 12, 2021
StateVA
Description
Tl* the contact owns a 2021 volkswagen atlas cross sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact had taken the vehicle to stohlman volkswagen (8433 leesburg pike, tysons, va 22182) where the mechanic replaced the engine purge valve and returned the vehicle to the contact. Soon after the repair, the contact stated that the check engine warning light reappeared. The contact alerted the dealer of the failure and the contact was asked to return the vehicle for further inspection. The dealer replaced the leak sensor pump and the vapor canister. The manufacturer was not notified of the failure. The vehicle remained in the possession of the dealer. The failure mileage was approximately 1,000.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control
DateMar 06, 2021
StateOH
Description
Adaptive cruise control (acc) disengages and shows acc error, if the car was remotely started after the suv is parked with acc still on. Driver must turn off the car and manually restart, or ensure that the acc is turned off before next remote start. Vw is aware of this and it is commonly discussed on all vw consumer forums. Vw has known about this for over two years and describes it as a software programming problem. Still no repair, and was not disclosed to us when purchasing. After several trips to the dealer, I was able to find this probelm on the vw forums. Dealers are claiming all sorts of reasons for the problem, especially operator error.
CategoryWheels
DateFeb 15, 2021
StateNE
Description
The vehicle collects snow/ice while you are driving causing it to violently shake. Rcm from vw called told me to keep driving when it is violently shaking because the snow will melt while your driving in -10 degree weather. I have had vehicles that collect snow when it is parked or go through a 15 inch tall drift but never this bad and never while driving at a constant speed. I have had to pull over multiple times on a 35 mile drive on paved roads to clean snow out and risk getting hit by other vehicles. Which has actually almost happened twice. Otherwise it starts to shake so bad I fear I will loose control and roll the vehicle. Has happened every time we get a snow storm. I have had or driven over 20 vehicles and have never had a vehicle collect snow while I was driving 55-65 mph.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateFeb 02, 2021
StateKY
Description
My wife's 2021 atlas cruise control has not worked since we purchased the vehicle in july 2020. When starting the vehicle via remote start (app or remote) it disables the entire front end collision system and the cruise does not work. It has been in the shop over 3 weeks in total now with no fix in sight. We are now being told that we wait 6 weeks to see if we qualify for their lemon law standards. No loaner was offered.
CategoryUnknown Or Other
DateDec 14, 2020
StateIN
Description
My wife had just gotten onto interstate and tire light comes on. Was trying to get to next exit to check but heard a popping noise and then car started swerving. Got to side of road and all the tire was gone from right rear except rim bead area and about 1 inch of sidewall. New car with 680 miles using pirelli scorpion zero 265/45 r21 104t tires that were factory installed. After tow repair replace with spare tire I located all the tread tire against median wall on highway where it had stopped. Except for having separated from rim bead of tire it was intact. It was like a rubber band with no sides. Have had the 2021 atlas for 10 days and only 680+ miles on tires.
CategoryElectrical System, Structure:body
DateNov 06, 2020
StateKS
Description
On thursday, october 29th, I started my car after it had been parked outside for several days in the rain. After backing my car out of the driveway and then propelling forward, water (easily 1. 5-2 cups) came out of the rear view mirror onto the paneling below. The water came out of the buttons as they were pushed on the panel. In addition, throughout the weekend, you could see the condensation in the buttons. As a result, the ac/heat paneling did not work correctly for several days. When I would turn on the car, the panel would light up and at times, I could not turn off some of the functions. This happened for at least 4 days. I called my vw dealership on thursday, october 29th when I discovered this. However, vw could not fit me in to look at the car until monday, november 2nd. Also to note, the engine light had come on and gone off several times throughout the weekend. I will also add the entire driver's side ceiling from the windshield to the sunroof was saturated with water. One push of the finger and water would come seeping out of the ceiling. After taking it to vw they could not find anything wrong with any sealing or any leak. I feel confident the sunroof was shut while my car was outside as it had been raining/sleeting for a week and I had no opportunity to use the sunroof.
CategoryAir Bags
DateOct 30, 2020
StateID
Description
I bought my vehicle around three weeks ago. It is a brand new 2021 vw atlas. Two days ago the airbag light came on the dash indicating that there is a problem/issue with the drivers side airbag. My husband noticed the issue first and said that it occurred when he started the car initially. The light seems to stay on while the car is in motion.
CategoryUnknown Or Other, Vehicle Speed Control
DateAug 21, 2020
StateFL
Description
Adaptive cruise control malfunctions and is rendered useless when vehicle is started utilizing remote start. Vehicle must be stopped turned off and started with push button in order to clear the malfunction and use cruise control. Volkswagen usa technicians told dealer technician that there is no fix for the issue.
CategorySeat Belts, Seats
DateJul 12, 2020
StateIL
Description
Rear passenger seat belts can become caught in over-shoulder seat release lever (affects all rear seats, except middle bench seat). This can prevent seat belts from retracting properly. This happens frequently when middle row seats are returned to seating position from fold-down position. This slightly has the potential to cause t to be seat to release while the vehicle is in motion.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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4 COMMENTS
  • Tristinna S

    Awful service on a terrible car that they keep telling me is fine, bc I’m a woman of course. Brought it in multiple times for the screen blacking out – just happened again during backing up and almost hit someone in Walmart parking lot! Had an issue with windows randomly rolling down for a few days and after they stopped the rear windows are now very loud rolling up and they guy told me it sounds fine to him. Joke. The windows were related to safety recall … The wiring harness recall – you know relating to an airbag that could save my life was “fixed” with a *** zip tie, how is that legal? I have also had a coolant issue twice now – once a couple months after purchase it all “evaporated” and needed to take it in. And now for last 8 days keep getting coolant warnings everyday – can’t wait to see what BS they tell me today.

  • Christy D

    Had electrical issues due to the wring harness, went through before the recall was even issued. Not the heat shield is loose above the gas tank making terrible noise. The dealership guys are terrible, said they tightened it and now it’s back in the shop. Has 14000 miles

  • LisaS

    I have a 2019 with 24k miles. The battery goes bad because of the auto stop feature which costs $400+ to replace. They sold it with tires that go bad at 20k miles. Other small issues too which would be manageable, but the service centers at VW are horrible. Because of the service centers, I won’t buy another VW, ever. It’s a shame.

  • Dennis Y

    My 2021 Volkswagen Atlas with 8000 miles.
    Warning lights go on and the emergency brake engages when driving. Windows roll down when driving. Brought to 2 dealerships and they say it is a common problem with parts on back order.

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