2019 Volkswagen Atlas Problems and Top Complaints – Is Your Car A Lemon?

Brakes, Electrical and Engine issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

When it comes to finding a seven-passenger midsize family SUV, many VW enthusiasts were excited to get behind the wheel of an Atlas. Considering the 2019 Volkswagen Atlas was marketed by the company as “I spy something big,” it made sense that growing families would look at this model. While the cargo space and passenger room might be large, so are the problems that come with it. From faulty brakes to a defective powertrain, there’s no end in sight to the malfunctions.

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NHTSA Complaints for the 2019 Volkswagen Atlas

Complaint CategoryNumber of Complaints
Service Brakes
50
Electrical System
40
Forward Collision Avoidance: Automatic Emergency Braking
31
Unknown Or Other
31
Engine
30
Power Train
23
Air Bags
20
Steering
13
Forward Collision Avoidance: Warnings
10
Vehicle Speed Control
10

Problems with the Brakes

While the service brakes are important on any vehicle, there’s something unspoken about how they should perform when kids are in the car. After all, the automaker must take the lives of these innocent children seriously. With the VW Atlas, there are numerous complaints about trouble with the braking system.

Read this one review on Edmunds. “I would definitely NOT purchase this car again. I have about 9000 miles on my 2019 Atlas. About 1000 miles in, the brakes began squealing when backing out of the driveway. Dealer said it was due to cold weather. Then it was described as a “feature”. Metallic brakes that “clean themselves off”. Contacted VW America and only one solution was offered…”drive fast on a country road and slam on the brakes.” Unreal. Make sure you search for owner reviews online before purchasing.”

Despite having more than 150 communications, the automaker doesn’t address these special brake features anywhere. It’s also missing from the list of standard features – self-cleaning metallic brakes that squeak during operation. Frankly, it would be the first time that would be considered a perk in any vehicle. Furthermore, if it is such a benefit, why did the dealer advise her to fix it? It sounds like they are hoping the family gets neck injuries instead.

Here are some actual complaints logged with the NHTSA about the 2019 VW Atlas Brake Problems:

AUTOMATIC COLLISION BRAKING SYSTEM ENGAGES IN SUDDEN AND UNEXPECTED BRAKING WHEN THERE IS NO OBSTACLE (OR CARS) NEAR VEHICLE. AUTOMATIC BRAKES HAVE STOPPED CAR TO A HALT WITHOUT WARNING WHEN DRIVING ON OR TURNING ON SLIGHT SLOPE CITY STREET THAT LEVELS OUT TO THE ROAD. THE SUDDEN BRAKING HAS ALMOST CAUSED COLLISIONS AS VEHICLE STOPS FOR NO REASON WITHOUT WARNING IN MIDDLE OF STREET/TRAFFIC. VERY CONCERNED AS NO WAY TO TURN OFF SYSTEM AND AFRAID TO DRIVE VEHICLE FOR FEAR IT WILL STOP AUTOMATICALLY FOR NO REASON IN HEAVIER TRAFFIC OR ON BRIDGE WHERE ANGLE OF ROAD/BRIDGE MAY SLOPE. THE SUDDEN BRAKING HAS OCCURRED TWICE THIS WEEK AT LOCATION I HAVE TO DRIVE TO EVERY DAY AND CANNOT BYPASS.

EMERGENCY BRAKE ACTIVATED WHEN THE VEHICLE WAS IN MOTION AND TURNING TOWARDS AN OPEN PARKING SPACE. NOTHING WAS IN FRONT OF THE VEHICLE AT THE TIME OF THE EMERGENCY BRAKE DEPLOYING. THIS LEFT THE VEHICLE STUCK IN THE MIDDLE OF PARKING LANE AND COULD HAVE BEEN HIT BY CROSS TRAFFIC.

AUTOMATIC BRAKING STOPS CAR WHEN EXITING PARKING LOT ONTO MAIN ROAD, COULD NOT PULL STRAIGHT OUT OF PARKING LOT. EMERGENCY BRAKING DEPLOYED 3 TIMES. ON COMING TRAFFIC HAD TO STOP BECAUSE CAR WOULD NOT MOVE UNIT I TURNED SYSTEM OFF. MULTIPLE CARS WERE BEHIND ME AND COULD NOT BACK UP ENOUGH TO NOT BLOCK TRAFFIC. NO OBSTRUCTIONS WHERE IN FRONT OF ME JUST SLIGHTLY STEEPER ANGLE EXITING PARKING LOT.

WAS DRIVING DOWN A ROAD GOING 35 MPH AND SUDDENLY THE AUTOMATIC BRAKING SYSTEM ENGAGED CAUSING THE VEHICLE TO SLAM ON ITS BRAKES ALMOST COMPLETELY STOPPING. THERE WAS NO ADVANCE WARNING THAT THIS WAS GOING TO OCCUR (E.G. SOUND OR DASHBOARD ALERT). FURTHER THERE WERE NO CARS IN FRONT OF ME, NO PEDESTRIANS, OR ANYTHING ELSE THAT COULD HAVE CAUSED THE FRONT COLLISION AUTOMATIC BRAKING TO ENGAGE. THANKFULLY THERE WAS NO VEHICLE IMMEDIATELY BEHIND ME OR THEY WOULD HAVE SURELY CRASHED INTO ME.

Problems with the Transmission

Underneath this large family vehicle, there must be a functional and durable powertrain. Otherwise, it becomes challenging to haul all of the children to soccer practice. Sadly, many owners are disappointed in the powertrain performance of the Atlas. Not only does it come across as a poorly constructed system, but it also appears to be defective.

Just read this NHTSA review, “This is a consistent issue and I’m worried powertrain damage is occurring. When accelerating from stopped or at low speed there is a very loud screeching/grinding sound coming from the powertrain/transmission – possibly the torque converter. It happens frequently and is very noticeable, usually when the vehicle starts to accelerate or increases acceleration at low speed then it usually goes away. I described the trouble to two VW dealership service departments and both said they hadn’t heard of that one. I was in for other service and was told they could not replicate the sound. However, it screeched when leaving the dealerships! The VW Atlas forums have many posts on this issue. And lots of folks like myself are not getting any information and are concerned about safety. I did not get any meaningful help from VW or their dealer service departments.”

Would it be surprising to find out that there are also no significant powertrain communications from VW? Again, they have taken the route of silence in hopes that customers will just stop complaining. This plan is backfiring in their faces as more people take to the internet to inform others. Talk about spying something big – how about a massive cover-up?

Here are some actual complaints logged with the NHTSA about the 2019 VW Atlas Transmission Problems:

ONE WEEK AFTER VEHICLE WAS PURCHASED NEW, IT BEGAN TO MAKE A GRINDING NOISE DURING THE FOLLOWING SCENARIOS: ACCELERATING FROM LOW SPEED / TAKING OFF FROM A STOP / AFTER VEHICLE TURNED OFF. VEHICLE WAS TAKEN TO DEALER BUT THEY WERE UNABLE TO DUPLICATE SOUND ON FIRST ATTEMPT. VEHICLE HAS AGAIN BEEN DROPPED OFF AT DEALER AS GRINDING NOISE CONTINUES AND GETS LOUDER AT TIMES. HAVE SEARCHED IN DIFFERENT FORUMS AND SOME STATE THAT IT IS RELATED TO THE VEHICLE NOT BEING PROPERLY PROGRAMMED TO SHIFT FROM 3RD TO 2ND WHEN SLOWING DOWN. INSTEAD IT SKIPS 2ND GEAR (NOT A PROFESSIONAL OPINION AS I AM JUST QUOTING WHAT I’VE READ). SOME HAVE STATED IT COULD BE THE TORQUE CONVERTER. STILL NO SOLUTION.

YOU HEAR WOSSHING SOUND WHEN YOU START SLOW ACCELERATION FROM ALMOST STOP, NOT COMPLETELY STOP, LIKE 5MPH. IT HAPPENS EVERY SINGLE TIME. THE ISSUE IS THAT VEHICLE DOES NOT SHIFT TO 2ND GEAR, STAYS IN 3RD WHEN IT’S AROUND 5MPH. THIS LOAD IS CAUSING TORQUE CONVERTER AND PUMP TO WORK HARDER TO GET VEHICLE ROLLING. I BELIEVE IT IS A TRANSMISSION ISSUE SINCE IT ONLY HAPPENS IN 3RD GEAR AROUND 1500 TO 2000 RPMS. FOR ME, I HEAR IT THE MOST WHEN I AM ACCELERATING AFTER COMING TO A “STOP”. ONCE I HEAR THE NOISE, I FLIP THE CAR INTO MANUAL MODE AND IT IS ALWAYS IN 3RD GEAR. ALTHOUGH YOU FEEL LIKE YOU ARE ALMOST STOPPED, THE CAR IS STILL IN 3RD GEAR. DO THE SAME “STOP” WHILE IN MANUAL MODE AND DOWNSHIFT TO 2ND, AND THERE ISN’T A NOISE. MECHANIC AT DEALERSHIP TRIED OTHER NEW ATLAS’ ON THE LOT AND FOUND SAME ISSUES. THERE ARE A LOT OF PEOPLE OUT THERE HAVING SAME PROBLEM. HONESTLY, MY NOISE SEEMS TO BE GETTING WORSE AND LOUDER EACH DAY

WHEN MOVING AND UNDER A LOAD AT LOWER RPMS THE TRANSMISSION MAKES A SCREECHING NOISE LIKE SOMETHING IS GRINDING. HAVE BROUGHT THIS IN TO THE DEALER ONLY TO BE TOLD THAT IT IS “NORMAL” FOR VW ATLAS VEHICLES. I FEEL THAT THIS CANNOT BE NORMAL AND DO NOT TRUST THIS ANSWER FROM VW ESPECIALLY AFTER WE WERE LIED TO ABOUT THE DIESEL EMISSIONS PROBLEM. I AM WORRIED THAT THESE TRANSMISSIONS ARE FAULTY AND MAY GIVE OUT UNEXPECTEDLY. I WAS TOLD THAT IF I WERE TO BE STRANDED THE ROADSIDE ASSISTANCE WOULD HELP ME BUT THIS IS UNACCEPTABLE AND BEING STRANDED COULD BE A HUGE SAFETY HAZARD.

Problems with the Engine

When popping the hood of a 2019 Volkswagen Atlas, customers quickly see what appears to be a functional engine. Once driving this SUV, they notice something entirely different. Just look at this brief and to the point NHTSA review. “Engine light came on. Strong gas smell inside car.Took to dealership. Has multiple gas leaks and dealership is replacing the gas tank and lines.”

This is the last thing any family wants to deal with, yet there was a recall related to this situation. NHTSA Campaign Number 19V614000 discusses how an improper weld causes a fuel leak. Not only can that lead to a fire, but the lack of fuel also causes the engine to stall. Hopefully, this doesn’t occur while on a busy road with the kids in the vehicle. It’s interesting that the company didn’t attempt to tell customers that leaking fuel is another feature. It can be called the self-cleaning fuel tank.

Here are some actual complaints logged with the NHTSA about the 2019 VW Atlas Engine Problems:

THE GAS CONSUMPTION IS BELOW WHAT VOLKSWAGEN CLAIMS AND ADVERTISES. OUR CAR AVERAGES 14 MPG INSTEAD OF 19 MPG. ON USER FORUMS, OTHER ATLAS OWNERS HAVE COMPLAINED ABOUT AVERAGING 14 MPG.WHEN WE PUT THE CAR IN REVERSE, IT STARTS TO ROLL FORWARD. SINCE WE GOT THE CAR, THE CHECK ENGINE LIGHT HAS BEEN ON FOR AN EVAP LEAK. THE DEALERSHIP “FIXED” IT. HOWEVER, SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT CAME BACK ON.

BOUGHT MY ATLAS ON 3/24/19, A FEW DAYS AFTER I GOT THE LOW COOLANT WARNING LIGHT WHILE DRIVING. TOOK IT IN TO THE DEALER AND THEY TOPPED IT OFF AND SAID, “OH THEY COME TO THE DEALER SOMETIMES A LITTLE LOW.” NOT SURE WHY THEY DON’T CHECK WHEN PREPPING THE CAR FOR DELIVERY. ON 4/3, LIGHT CAME ON AGAIN WHILE DRIVING. TOOK IT BACK TO THE DEALER 4/4, NO VISIBLE LEAK UNDERNEATH OR BY THE TANK. A POSSIBLE LEAK WAS FOUND BEHIND THE ENGINE NEAR THE FIREWALL, I CAN SEE SOME PINK POOLING ON SOMETHING SILVER (ENGINE OR TRANS WHATEVER IT IS). THEY DETERMINED THAT THE COOLANT HOSE HAS FAILED AND CLAIM TO HAVE NEVER SEEN THAT ISSUE BEFORE. THEY ORDERED THE WRONG PARTS AND COULDN’T FIT. THEY ARE ORDERING MORE PARTS AND IT COULD BE A FEW WEEKS BEFORE I GET IT BACK. I HAVE ALSO ENGAGED VW OF AMERICA. THIS SHOULD NOT HAPPEN ON A NEW CAR YET ALONE THE DEALER TAKE SO LONG TO FIX IT. THE CAR HAS ONLY 400 MILES ON IT. PLEASE INVESTIGATE. THANKS.

ENGINE LIGHT CAME ON. STRONG GAS SMELL INSIDE CAR. TOOK TO DEALERSHIP. HAS MULTIPLE GAS LEAKS AND DEALERSHIP IS REPLACING THE GAS TANK AND LINES.

Other Problems

Of course, mechanical problems aren’t the only issues this vehicle faces. Online complaint boards reveal a long list of other concerns from owners.

Just read this review on the NHTSA website, “On the tenth day of owning our brand new vehicle, we were driving down highway 74 at 70 miles per hour. It was the first time this vehicle was driven at highway speeds for more than an hour. The weather was sunny and in the low 90s. All of a sudden we heard a loud explosion sound and the front panel of our panoramic sunroof had exploded. The shade was open and the tempered glass fell on our entire family including two children aged 7 and 4. There was no impact from an outside object.”

Again, the VW camp is eerily quiet about any structural issues that would have caused this. Still, we see that the 2019 Volkswagen Atlas simply isn’t safe. Among the fuel line trouble, they have already encountered four other safety concerns that prompted a nationwide recall. One is related to headlights that aren’t adequately adjusted for visibility while another talks about how they installed the wrong side airbags into the SUV. There’s also the chance that the rear coil springs can fracture and damage a tire, leading to an out of control situation. Finally, the company recalled this vehicle for an electrical system malfunction that allows owners to leave the key in the ignition without warning. Maybe they are hoping someone will steal this big headache from the driveway? One thing is for sure – we all spy something big and it’s called a lemon.

Here are some actual complaints logged with the NHTSA about the 2019 VW Atlas Problems:

VEHICLE AUTO LOCKS WITH RFID KEYS IN THE CAR WHICH LOCKED CHILD IN THE CAR. DRIVER ENTERED VEHICLE USING RFID KEY FOB (USING TOUCH SENSOR ON DOOR), PLACED 1.5 YEAR OLD CHILD IN THE REAR PASSENGER SIDE 2D ROW SEAT INTO AN APPROVED 5PT CAR SEAT AND SHUT THE DOOR. DRIVER PLACED PURSE WITH KEY FOB INTO PASSENGER SEAT AND SHUT THE DOOR. WALKED AROUND TO PLACE OLDER CHILD INTO DRIVER SIDE 2D ROW SEAT THE DOOR WAS LOCKED AND COULD NOT BE OPENED. ALL DOORS WERE LOCKED DUE TO A 45 SECOND TIMEOUT FEATURE. THE KEYS AND CHILD WERE LOCKED INTO THE CAR REQUIRING FIRST RESPONDERS TO BREAK THE DRIVER’S WINDOW TO UNLOCK THE CAR FROM THE INSIDE. THE ALARM SOUNDED UPON BREAKING THE GLASS, AND WHEN THE UNLOCK BUTTON ON THE DRIVER DOOR WAS PRESSED, THE DOORS UNLOCKED AND THE KEY FOB WAS RETRIEVED TO SILENCE THE ALARM. THE CHILD WAS IN THE VEHICLE FOR OVER 20 MINUTES IN A CA DESERT. THIS OCCURRED ON AN AIR FORCE BASE, WHERE FIRST RESPONDERS LOGGED AND REPORTED THE INCIDENT.

DEFECT IN AIR CONDITIONING UNIT. ALSO, INCORRECTLY CODED DATA CONTAINER WHICH FAILS TO PROVIDE AUDIBLE WARNING WHEN THE DRIVER OPENS THE DOOR WHICH INCREASES RISK OF VEHICLE THEFT.

AT DELIVERY (4400 MILES) AS THIS WAS A PROGRAM CAR, THE STEERING COLUMN CREEKS, POPS, AND CRACKLES WITH AT TIMES PRODUCES A LOW PITCH HIGH FREQUENCY WHINING NOISE. THIS IS MOST NOTABLE AT LOW SPEEDS FOR THE CRACKLING NOISE, THE MOANING SOUND IS EVIDENT AT 60 MPH OR SO. I SHUT DOWN THE VEHICLE AND TOWED IT TO DEALERSHIP. STEERING FAILURE DID NOT OCCUR, BUT THE NOISES CREATED SAFETY CONCERN. THE SALESMAN CLAIMED THAT THIS WAS A OPERATIONAL CHARACTERISTIC OF THE VEHICLE

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Complaint Data

CategoryForward Collision Avoidance
DateNov 22, 2022
StateFL
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving approximately 60-70 mph, the vehicle abruptly slowed and jolted the driver forward. The forward collision avoidance assist sensor light illuminated and there was an abnormal beeping sound detected. The contact was able to pull over safely. The vehicle was taken to the local dealer who stated the vehicle was not safe to be driven. The dealer experienced the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure and referred her to the dealer for assistance. The failure mileage was approximately 20,000.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateNov 18, 2022
StateTX
Description
While driving( multiple scenarios ranging from 10 mph, 70 mph, 30 mph and even while car was parked) alarm would go off and message displaying “brake booster faulty” while also illuminating the “brake” light on dashboard. Brake pedal then becomes stiff and/or spongy, while not working properly. Once car is turned off and back on, “abs” light is also illuminated. Could not brake my car today with 2 children in backseat. Very dangerous.
CategoryEngine, Unknown Or Other
DateNov 02, 2022
StateOK
Description
I own a 2019 vw atlas and I had called the dealership about low coolant level light that had came on and you know what I was told it's common in the atlas's and that they just use coolant and I'm thinking to my self that cars don't just use coolant and I'm finding out more and more a lot of people are having this issue the funny thing is that the had told me to just come on down and they will top it off with coolant
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateOct 29, 2022
StateMO
Description
I have had the emergency brake suddenly deploy about a dozen times since purchasing this car. All have been at relatively low speeds, as in parking lots or when making a turn on street. There has been nothing in my path to cause the emergency brake system to deploy. I took it to the dealership and they said that the computer only registered one deployment and there was nothing that could be done.
CategoryWheels
DateOct 27, 2022
StateCA
Description
My car just hit 30,000 miles. The light for loss of tire pressure on my left rear tire goes on. I go to the gas station to put air in the tire, and touch the tread with my fingers. The inside inch of tread/rubber on both rear tires is completely worn down --- down to the metal. Seems like a serious alignment issue to me on this vehicle. Service and tire rotations regularly performed at the vw dealership in accordance with manufacturer recommendations.
CategoryElectrical System, Engine
DateOct 13, 2022
StateMD
Description
On two occasions the auto start/stop system has engaged and turned off the engine at a stop light (performing correctly), but then failed to restart the vehicle. The vehicle did not provide any error message, it just did not try to restart and began rolling forward when the brakes were disengaged. The vehicle was then required to be placed in park and manually restarted. This presents a safety concern at a stop light as you could be rear ended if the car behind you is anticipating you to start driving.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateOct 11, 2022
StateOK
Description
On september 29th, my wife was driving approx 40 mph and her 2019 vw atlas came to a screeching halt for no reason. The automatic emergency braking system engaged and caused the car to slam on the brakes and stop. Luckily there wasn't another vehicle directly behind her as this could have caused a very serious accident. We took the vehicle to local vw for service to diagnose and they could not make any repairs or determine anything at fault. There are numerous comments online from other vw atlas drivers that are having these issues and for some year models, a faulty door wiring harness or electrical shorts in wiring could cause the issue. Vw has even issued recalls for some year models but not 2019. Please investigate immediately and contact me with a resolution.
CategoryAir Bags
DateOct 06, 2022
StateKY
Description
The contact owns a 2019 volkswagen atlas. The contact received notification of nhtsa campaign number: 22v152000 (air bags) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateSep 27, 2022
StateIL
Description
Error airbag keeps coming on and dealership cant find issue and cant replicate problem but it happens every time we get in car and are driving. This is very dangerous if we get in a accident and airbags dont deploy. Also there has been some weird electrical issues with vehicle that cause lights to flicker and turn on and off inside car dash. Dealership cant figure it out due to not replicating issue. Last issue is with brakes. Something in the electrical system is causing brakes to fully engage slamming us into the dash board and windshield. Has happened 3 times since owing vehicle. Dealership again said they cant replicate issue. This is getting to be the worse car we have purchased. First time owning a volkswagen and probably the last time.
CategoryUnknown Or Other
DateSep 26, 2022
StateSC
Description
While driving along the interstate on a clear day, I heard a loud explosion that sounded like a very, very loud pop. It took me a moment to realize that my sunroof had essentially exploded. I have a large panoramic sunroof, and the front section was completely shattered, and a section toward the middle of the side that touches the middle panel was blown out, with a small section missing. I pulled over on the road and realized that the entire front section of glass was buckled up, bowing upward to the center to the point where it seemed to explode. I heard nothing before the pop and saw no object coming from the road or elsewhere. Traffic on the opposite side of the interstate was at a standstill and it's unlikely anything came from that side that I may not have seen. It looks like the sunroof bowed upwards under pressure and exploded in the middle. Fortunately, my sunshade was closed and this kept pieces of glass from falling on me and my passenger. Also fortunately, I was able to react with safety. A young driver may not have been able to maintain control of the vehicle with the loud exploding noise. Since it happened, the glass has continued to fall, so the hole now is bigger than what it was initially. I contacted vw and was told they could examine the car and send pictures to vw to see if they would cover it under the car's 72k mile warranty, but I would have to wait 7-10 days for an answer. They did not offer to provide me with a car while I wait. I am replacing it through my insurance glass coverage, but believe that vw should have been responsible.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateSep 23, 2022
StateNY
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that the forward collision avoidance emergency automatic braking engaged and the vehicle came to an abrupt stop. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the mechanic mentioned an unknown wiring harness that might be the cause of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 72,000.
CategoryFuel/propulsion System
DateSep 14, 2022
StateMI
Description
While driving my 2019 volkswagen atlas, there was a sudden and significant loss of power accompanied by a check engine light and "ecp" warning light. My engine was sputtering and and would not accelerate. I immediately needed to pull off the road as it was not safe for other drivers. I turned the car off and then back on. The "ecp" light went away but the cel remained and the engine still had a noticeable sputter. I brought my car to a local vw dealer for inspection. They diagnosed the issue as a faulty fuel injector that needed immediate replacement. Any further damage could cause a fuel leak which may lead to a fire hazard. They told me this was a known issue with vw atlas'. After doing some further research, I see that an nhtsa investigation has already been issued regarding this issue. There are multiple atlas owners who have reported the exact same issue. I reported this to vw customer service today and they told me they did not consider this a widespread issue, and until a recall is issued, there is nothing they can/will do. There have been no issues with the car prior to this, and this issue occurred out of the blue. It is extremely frustrating because, not only is this resulting in an insanely expensive repair, but my son was in the car with me when the car suddenly lost power on a busy highway. This is a significant issue impacting a larger population of vw owners. Thankfully for us, this was caught before there was a major fuel leak and danger of fire like many others have reported.
CategoryService Brakes
DateSep 12, 2022
StateFL
Description
I was travelling at about 60 mph on a two lane road with no area to pull over. The car all the sudden slowed and to keep speed required alot more rpm. I found a place to pull over. I saw no lights but as I tried to get back on the road the traction control light came on. I thought it was because I was in some dirt. But as tried to get back to speed the car started to smell, was very sluggish, and required more power than ever before to come close. I pulled over again to find that the brakes were smoking. From my estimate the brakes were on this whole time. I shut the car down and then everything was fine again, if I left my foot off the gas and had the car in drive it would slowly move forward. Then the whole thing happened again, I could tell the behavior because the car would drop speed and then engine would be reving trying to keep speed. I pulled over again to restart the car to get it back to normal. This whole process at least 4 more times. Sometimes it happened after braking for a little bit and other times withoutbdping anything.
CategoryAir Bags, Electrical System
DateSep 05, 2022
StateWV
Description
Without warning the airbag error light has come on
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateSep 04, 2022
StateFL
Description
1. The suv battery will die at any given time. I've replaced it twice already 2. The care will give the all red notification that you're about to get in an accident, the car will then break fast then turn off
CategoryElectrical System, Engine
DateAug 30, 2022
StateFL
Description
Problem first started in april 2022, start/stop malfunction, then the engine light would come on and car would decelerate until I pull over to the side of the road and turn off the engine. Once it restarted then it was okay. Brought it to the dealer and they fixed it. Got the car back and it was working fine. However we noticed that the car rpms would go up when pressing on the brake. Then in july into august while driving on the toll-roads at 65-70 mph, car engine would make straining noise then etc and engine light come on, then the car decelerate. We press on the gas pedal and it would not pick up speed. It drastically reduced speed from 70 mph to 55mph. We would have to move to the shoulder and turn car off. Wait then then start the car. The car would be fine for another 2 weeks, before doing same thing. Finally on 8/26/22 it did same thing reduced speed on toll-road, would not pick up speed, etc and engine light came on with radiator light. But then it also overheated. We drove it home at 15mph. Then had it towed to dealer to be fixed, the radiator light was still on. We are hoping that this time it will be fixed and not cause any more trouble. Dealer is working on fixing the problems.
CategoryAir Bags, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateAug 22, 2022
StateNC
Description
The contact owns a 2019 volkswagen atlas. The contact stated that upon starting the vehicle, the windows would engage independently and roll down. The contact was unable to roll the windows up. The contact stated that the failure occurred increasingly. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with nhtsa campaign number: 22v152000 (air bags) and the vin was included. The dealer replaced the doors control module and the front door wiring harness; however, the failure reoccurred. Additionally, the contact stated while driving with or without cruise control activated, the automatic emergency braking (aeb) system would engage inadvertently. The contact stated while driving 75 mph with the adaptive cruise control activated, the vehicle stopped independently. The contact depressed the accelerator pedal and resumed normal driving. The dealer was notified of the failure and informed the contact that the failure was associated with nhtsa campaign number: 22v152000 (air bags); however, the remedy repair failed to fix the vehicle. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateAug 11, 2022
StateDE
Description
The issue does not occur while I am driving at speed. It begins to happen when I am coming to a stop. The warning on the info center in the dash starts to beep and shows an image of the car with blinking lines saying I am about to hit something. This is while I am sitting at either a stop sign with nothing again nothing in front of me. A couple of times it has slammed the brakes on it. I have taken videos of this going on showing the image in the info and than showing that nothing is in front of me. I have had the vehicle to two dealers and their statement is that the car is not throwing a code. This past week the latest dealer got vw to replace the sensors. When I picked up the car as soon as I put it into gear it started again. I was frustrated and tired. My wife was already on her way home so I just left the dealer with the car. I bought the car new. No accidents. The only work has always been done at a dealer. This is a safety hazard as like I said it has slammed the brakes on it a couple of times. This only seems to happen when the temps are above 85 or so.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateJun 27, 2022
StateVA
Description
When driving the forward collision warning comes on, beeps loudly and applies the vehicle brakes when nothing is in front of the vehicle. This caused someone to almost run into the rear of my vehicle. Also, if I use the automatic start feature of my vehicle, the cruise control feature is not available once the car is in motion and will not work until the car has been shut off and restart via the start button inside the car.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateJun 24, 2022
StateIN
Description
On eight occasions this morning the faulty brake booster light has come on and the abs light and brake light are also on inside my vehicle. The brakes are squishy and almost don't feel like they work to 50% capacity. They are jerky and click and does not seem like a simple antilock braking system problem. This is happened randomly over the last three years that I've owned this vehicle. But it has never happened this many times consecutively in the short period of time. I'm afraid for the safety of driving this vehicle.
CategoryAir Bags
DateJun 15, 2022
StateTX
Description
The air bag light has been on since I took it to the dealership 2 months ago. I was told that it needed a new airbag but I need to wait because they didnt have any in stock. They told me that it could take more then 1 month to get the air bag. I told them if I could leave the vehicle until it was fixed because I didnt feel safe driving a vehicle that had the air bag light on on my dashboard and need a new airbag. They told me that they did not have any vehicle available to lend me one and that it wasnt unsafe to drive the vehicle even if it need a new air bag and with the dash board light on saying air bag need service. I want to know if I can request the dealer to lend me a vehicle and leave mine with them until its fixed? Contact information: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryAir Bags
DateJun 13, 2022
StateWI
Description
The front passenger air bag light comes on indicating the air bag is off even when someone is sitting in that seat. An error light showes a warning on the dashboard when the deactivated air bag light is on but it will go off eventually for a while. I called vw directly & they said to "google" it! We took it to a dealer & they couldn't offer an explanation only suggesting I check for a recall. My concern is that any passengers are not protected. I believe there is an issue with this vehicle.
CategoryElectrical System, Service Brakes
DateMay 30, 2022
StateUT
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle had a warning come up on the dashboard, the warning was as follows: “brake booster faulty”. The brakes then felt like abs was engaged (brake pedal pulsating) and the brakes fully engaged and took the car to a full and complete stop from 20 miles per hour. After turning the car off and back on the warning had gone away and we continued on. The warning then came on two additional times during the same trip and instead of stopping the car, the brakes would pulse and not work as well as should be expected. How was your safety or the safety of others put at risk? Brakes did not work as expected and slammed themselves, had this occurred on the freeway that could have caused a pile up. Has the problem been reproduced or confirmed by a dealer or independent service center? No, but it has happened on multiple occasions and the dealer told us it was fixed previously. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Currently being inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? As noted the “brake booster faulty” error flashes on the dashboard when this problem occurs.
CategorySteering
DateMay 24, 2022
StateTX
Description
Steering wheel column fully locked while parked. Was not able to turn the car on as the steering wheel had issues. Had to call a tow company to take it to the dealership for repairs. They had to replace the steering wheel column module.
CategoryVehicle Speed Control
DateMay 18, 2022
StateWI
Description
The contact owns a 2019 volkswagen atlas. The contact stated that while waiting in a drive-thru line with the brake pedal depressed, the vehicle lurched forward crashing into the vehicle in front. The contact stated that she attempted to shift into the park however, the vehicle shifted to reverse while the brake pedal was still depressed and the vehicle crashed into the vehicle in the rear. No warning lights were illuminated. The contact stated that no one was injured. A police report was filed. The vehicle was taken to the dealer where no failure cause could be determined as well as the failure was unable to be duplicated. The manufacturer was made aware of the failure and the contact was awaiting a callback. The approximate failure was 29,900.
CategoryAir Bags, Parking Brake:conventional
DateMay 13, 2022
StateAR
Description
Thos vehicle has opened the rear hatch on two separate occasions, which was confirmed as an issue by both the local dealer, mclarty volkswagen in north little rock, and volkswagen corporate. The airbag light is constantly on, and the parking brake may engage randomly. Volkswagen corporate told us to "drive it as long as you feel comfortable with it, or just park it, but there isn't a plan and new parts can take 4-6 months to be ready." they also said no loaner vehicles are available due to the large amount of issues they are having. This is unacceptable as my wife and children ride in this vehicle daily and put their lives on the line with these issues.
CategoryService Brakes
DateMay 13, 2022
StateNC
Description
I originally had this "wiring harness" repaired on 4/22/21 because the car went wacky. This repair was done at hendrick vw in concord nc. In march 2022 I began to have issues again. I was on the way to the same dealer to have the oil changed and the vehicle randomly just slammed on brakes while driving. I informed olga at the dealership and was told it was the wiring harness again. They had no clue when the harness would be in because it was backordered. May 11, 2022 while driving at approximately 40 miles per hour on a busy major road, my vehicle engaged the emergency brake and suddenly stopped. Multiple people slammed on brakes and swerved to avoid hitting me almost killing me. I took it to the same dealer and informed them it almost killed me, they were real quick to replace the harness again (although there was none in stock anywhere) and got me and out of the shop. I opened a case with volkswagen who told me they werent going to do anything about it because it hasnt been repaired 3 times and it wasnt in the shop 10 days, although I told them as well the car almost killed me. They are refusing to do anything and I dont feel safe in my car but have no choice
CategoryAir Bags, Electrical System, Forward Collision Avoidance: Adaptive Cruise Control
DateMay 04, 2022
StateAR
Description
My 2019 atlas is showing many of the same symptoms of the current atlas recall, but it isn't listed on the site. My airbag light is flashing, the adaptive cruise control states that it isn't available, and many other electrical systems have been failing. The problem began today.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMay 04, 2022
StateTX
Description
The vehicle engaged the parking brake when there was nothing in front of me. This happened twice in one day. I currently have it at the vw dealership.
CategoryService Brakes
DateMay 01, 2022
StateVA
Description
I was sitting at a stoplight when the vehicles in front of me started moving forward. I took my foot off the break so that I could roll forward slowly and my emergency brake engaged without me pushing the emergency brake button. At first I thought I had been hit from behind because I was jolted forward but when I looked at my dash the red park light was lit. And then turned off on its own.
CategoryAir Bags, Electrical System, Service Brakes
DateApr 29, 2022
StateNV
Description
1. I was driving towards a stop sign at about 15-20mph(school zone) and all of a sudden the vehicle slammed its brakes and shut off. The dashboards' lights were all on. Vehicle motor was no longer on. I had cars behind me and my children in the car, so I had to quickly put the car back in park and turn the car back on via push start. I know there has been a recall out for this door harness issue, however my vin is not showing to be part of it. As I believe it should. 2. The airbag error is also intermittently been popping up on the dashboard. I have had these checked out at findlay volkswagen however they couldn't reproduce the problem. There were no warning lamps that popped up before the problems occurred. I am the main transport for my children, and I can not risk any problems with them in the vehicle. These need to be in recalls!
CategoryElectrical System, Engine, Power Train
DateApr 25, 2022
StateMD
Description
I bought the car new 2 years ago and the issues began around 11k miles and have continued every several months to it is current 45k mileage. On 4 occasions my car has powered down while driving speeds approximately 60mph and began shaking with the epc and check engine light becoming illuminated. Of those occasions, 3 of which I was able to get the car to the side of the road and restart it to get to a servicer. 1 of those times I had to have to towed. On the fifth occasion the car began shaking and worsened with accelaration with both the check engine and epc light on. The dealer has only changed a coil to date. Other occasions they repaired recalls in hopes of stopping. Several times I have been told it was a misfire and they could not pinpoint the issue.
CategoryVisibility:sun/moon Roof Assembly
DateApr 25, 2022
StateNY
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving 10 mph, the sunroof glass detached from the sunroof frame. The contact pulled over to the side roadway before driving to the residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.
CategoryAir Bags
DateApr 22, 2022
StateMO
Description
Airbag error came on 4/22/22. I looked up issue and noticed a recall for 2020 and 2021 models and a secondary recall that will be issued in may 2022 that is for 2019++models. I called vw lee's summit to have the recall issue(s) addressed and due to my vin not being apart of a recall yet, and being over the mileage warranty, the dealership told me that I would have to pay a diagnostic and repair fee associated with the problem. I called vw customer care and the representative (case no. 05192733) was very helpful, however had her hands tied to help me because I'm in a position of in-between recall notices and over mileage. This issue with the airbag is critical and I had hoped the dealership would have me come in, fix the issue and escalate to vw corporate for reimbursement of costs. Desired solution would be adding my vin to recall list and immediately having service. If the addition to the list is such that it is not expeditious, the safety concern should immediately be addressed and the dealership should seek reimbursement/payment from vw.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Vehicle Speed Control
DateApr 21, 2022
StateKY
Description
Front passenger side tire on vehicle ruptured after the driver struck a rock in the road during the morning commute. Driver stopped vehicle and changed damaged tire using the provided spare tire. The spare tire provided with the vehicle by volkswagen is not a full-sized spare. Upon continuing the commute, the car began to malfunction. The electronic stability control featured engaged, braking the car to almost a stop. Driver was unable to accelerate. Each time acceleration was attempted the electronic stability control would engage causing the car to come to almost a complete stop. The tire air pressure sensors were also malfunctioning with the spare. In order to get the car safely to the destination, the driver had to manually turn off the electronic stability control feature and reset the air pressure sensors. This practice had to be completed each time the car was started. However, the driver discontinued using the car until the tire could be replaced. Once the tire was replaced, the car systems went back to driving normally. Volkswagen should recall these cars and provide a full-size spare tire as the vw atlas is basically nonoperational on the small spare tire provided. It puts the driver of the vehicle in a very unsafe situation.,
CategoryAir Bags, Electrical System, Engine
DateApr 19, 2022
StateFL
Description
First issues started with the engine surging at low speeds or coming to a stop which progressed into complete engine stalls. Had the car at the dealer 3 different times, it doesn't stall anymore but still surges. Have had multiple occurrences of instrument panel indicators going off to include error:airbag, seatbelt light and beeps while seatbelt was fastened, frontal crash warning lights and sounds as well as watch for rear traffic lights and sounds (one being while I was backing out of the garage where there are no cars) and the last being engaging the parking brake multiple time while at a stop light. This vehicle definitely does not feel safe for me to drive myself and 2 children around in. A major accident could occur if airbags deploy randomly or don't deploy when needed or if the parking brake is engaged while in motion and not while at a light next time. I don't see how any of these issues aren't a recall or being told by dealers that they've never heard of an issue before.
CategoryElectrical System, Power Train, Steering
DateApr 15, 2022
StateFL
Description
Military combat retired veteran, purchased cpo 2019 atlas from vw dealer. Claim filed with vw customer care. Numerous issues with steering rack, and excessive vibrations at normal speeds. Vehicle has never sounded or handled like would be expected. First alignment and 4 wheel balance 1 month after purchase - 2 months later, steering rack replaced. 5 months and 5500 miles after rack replaced, brakes and tires worn 50% post-steering rack replacement. Dealer state 'steering rack retorqued', and ware on tires and brakes due to 'underinflation'. When asked what psi was on the tires, dealer did not take a readings. Tire ware does not indicate 'underinflation', or misalignment. Indicates issues with toe or camber - presumably from when steering rack was replaced. Dealer resolution was to replaced tires, brakes, and rotors at a cost of over 00 - all of this without knowing exactly what is causing the excessive ware... Each time, dealer indicates that "underinflation" or "alignment" issue - of which tire tread ware does not align with cause. Dealer still 'unsure' of what has caused issues, but 'is confident that it is good now'. At this point, without knowing the 'why' something is happening, and with dealer unable to determine root cause of problems, do not feel safe with my family in this vehicle.
CategoryLatches/locks/linkages
DateApr 13, 2022
StateMD
Description
The contact owns a 2019 volkswagen atlas. The contact stated that while using the key fob, the doors would not unlock and the contact was unable to open the doors. After manually opening the front driver's side door, no other door could be unlocked and opened from inside the vehicle. In addition, both the front driver's side and passenger's side floor carpets were wet from the air conditioning condensation and moisture coming from under the front dash panel. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The manufacturer was also notified of the failure but no assistance was offered. The failure mileage was 40,000.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateApr 03, 2022
StateUT
Description
I was driving the car about 30 mph when it abruptly came to a screeching halt. All warning lights on the dashboard lit up. There was no other cars in front of me or behind me. This could have caused a rear end collision had there been a car behind me. The engine did not die but the brake came off and I was able to start driving again. This threw me forward and I almost hit my chest against the steering wheel. I have taken the car to the ken garff vw dealership in orem, ut. They said this is a known problem by vw corporate, but the do not have a fix because it is a faulty cable harness manufactured in ukraine. They also said I was not eligible for a fix because they can not make it recreate the problem. They suggested that I call vw corporate which I did. Vw corporate called me back and said they would get back to me in 4 business days. I told them this was unacceptable. When called back the next day they informed me that ken garff vw had not been able to recreate the problem and could not find the error in the computer system so it must not have happened. This is a known problem and vw is refusing responsibility and said there is nothing they can do about it. I asked if they would buy the car at fair market value and they said that would be at the discretion of the dealer. I am scared to drive this vehicle with my kids in the car and I fear for anyone else driving or following behind a vw atlas. This is an accident and possible death waiting to happen. I have shared the same fears with vw and they told me according to the computer it never happened. The lack of responsibility is disappointing.
CategoryUnknown Or Other
DateMar 31, 2022
StateUT
Description
We were driving down the road on a normal sunny day when the sunroof decided to spontaneously combust out of no where with no warning. There was not anything that hit the sunroof or would have caused the glass to shatter. All we heard was a loud pop like a bomb going off in our vehicle and we looked to the back seat to check our 2 year old daughter to find that she had glass all over her and the sunroof had perfectly shattered everywhere. Luckily my husband could think past the initial shock and close the fabric cover over the sunroof so that we wouldn't have more glass fall on our 2 year old. There is glass all over the vehicle in tiny fragments and I had to get the glass off my 2 year old and her car seat and have my in laws pick me and my daughter up because the vehicle is not safe to drive in this state. We tried contact the dealership we purchased the vehicle from as well as customer care and road side assistance with no luck whatsoever. The dealership just kept sending us to voicemail when asking for someone to help us figure out what to do and how to have the problem fixed and we didn't get any calls back from the voicemails. Since then my husband has tried to talk to the dealership and the vehicles customer care line with no luck when all we want is to figure out what to do now and how to get the problem fixed. This issue has happened to other people after researching online and there has been lawsuits for it already. We just want the issue fixed.
CategoryAir Bags, Service Brakes
DateMar 30, 2022
StateTX
Description
My car is showing an airbag error sign off an on and the emergency brake came on during a right turn and nearly caused an accident.
CategoryEngine, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMar 29, 2022
StateFL
Description
Purchased car from vw on 04/24/21. Noticed an issue the car breaking on its own at low speeds less then 5mph and then completely shutting off, about a month into owning it. 08/19/21 car was taken in for service to fix the automatic breaking issue/shutting off. Car was returned to me about a week later stating the "problem" was fixed. In december 2021, I started noticing the problem again, as this point I assume since the "problem" was fixed maybe this was just how the car was. Finally in march of 2022 while driving at a speed of about 30mph the car started breaking on its own and completed shut off in the middle of driving! At that point it called my local vw and told them they need to take the car in asap to have it looked at the fix this problem once and for all, as of now this is a major safety issue. Myself and my children could have been seriously injured from this incident!! After my local vw having the car for a few hours they called and said the issue was the newest recall with the door wiring harness and they will have my car for the "unforeseeable" future due to no repair in place at this time. Even if they claim to have "fixed" this issue again, I will never trust them as they claimed to have fixed it a previous time and they clearly did not!!
CategoryElectrical System, Engine, Unknown Or Other
DateMar 25, 2022
StateTX
Description
Vehicle is completely shutting down while in drive. Occurring during acceleration and deceleration. No warning given before car shuts down. Just immediately stops in road. I had to restart car and avoid traffic. Dealership has been notified. Service department has stated there is a solution but no availability of parts. Suggested appointment for service to inspect vehicle and to put order in for recall part. Will inspect car but says the vehicle issues seem related to the recall. Unable to provide loaner cars and unable to provide date that part will be available. Service department does not have date of when part will be available, anticipates one to two months. Dealership has been notified. Service department has stated that car should be safe to drive even with no remedy for recall at this time. Owner told its kind of just a faith thing right now and it should be okay to drive. False warning sensors illuminating when vehicle is being driven. Forward collision warning lighting up while driving but no vehicles or objects in front of vehicle. Dealership has been notified. Service department indicates it may be related to the recall. Driver side window hesitating to roll up and down. Window has moved without the driver pushing window button. Intermittent parking break sensors go off and emergency break automatically stops car. Message appearing that there is rear traffic. Occurs when no other vehicle, persons, and or objects are in the vehicle's rear area. When reversing I physically am using the vehicles mirrors and my own vision before making any attempt to reverse. This false alarm and sudden emergency break initiated by the car causes a major safety concern for the driver , passenger, as well as the safety of everyone in the area of the vehicle. Warning for airbag error appears randomly and then dissapears. This is a major saftely concern for the driver and family. First recall for front stabilizer coupling rod completed 12/22/2021.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 25, 2022
StateKY
Description
There have been two incidents where my wife was driving our atlas and the automatic braking engaged for no reason as if it were trying to avoid a collision. I am upset that my vin number was not included the the latest recall as this has happened twice to us, luckily with no cars behind to rear end us!
CategoryParking Brake, Visibility:power Window Devices And Controls
DateMar 24, 2022
StateCA
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving approximately 55 mph, the driver's and front passenger's side window failed to operate as needed. The contact also stated that the parking brake failed to operate as designed. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed; however, the dealer was not able to assist. The vehicle was not repaired. The manufacturer was also notified of the failure. The approximate failure mileage was 20,000.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateMar 23, 2022
StateDE
Description
I originally filed a complaint regarding my vehicle wiring harness issue which has been recalled recently. It is stated "no fix is available" at this time. My atlas has been at the dealer for 57 days as of today. Smith vw let me know that they have received a wiring harness to replace in my vehicle.... But why if the recall specifically states " no fix is available". Is another defective wiring harness being installed as a short term remedy? I told vw corporate I was contacting an attorney for assistance on tuesday am, 24 hours later the part magically became available to install in my 2019 atlas??
CategoryUnknown Or Other
DateMar 22, 2022
StateWA
Description
I had a routine oil change, the manager asked me if I had been having any issues because an error code showed up in the inspection. I said I hadn't, so he said it must have been nothing. I drove across town, when all of the sudden alarms and warning messages started going off in my car (pictures attached). Additionally, my car unexpectedly had the emergency brake come on while I was driving through the parking lot. It was a frightening experience and I felt that the dealership let me leave in an unsafe car. They assured me it was nothing they had done, just a coincidence that it happened during the oil change. They kept my car and gave me a loaner while it was being fixed. I am now wondering if I have to go to back and have it fixed on the passenger side.
CategoryAir Bags, Electrical System, Vehicle Speed Control
DateMar 21, 2022
StateTN
Description
Windows roll down by themselves. Parking brake applies itself without warning. Multiple warning lights saying parking brake error, start stop error, hill assist error, window sensor code, and constant dinging. Hill assist will come on even when not on a hill jarring you at higher speeds. Airbags deployed late during no fault accident. The flaws in the vehicle didn't cause the car accident, yet it wasn't protecting me as it should have, but could very well cause an accident with the abrupt stopping, for no reason. I do have videos of the caution codes, it wouldn't let me up load them so I took pictures of the videos.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Unknown Or Other
DateMar 21, 2022
StateTX
Description
Windows- the drivers side window and back passenger windows rolled down while I was driving down the highway. I was going approximately 75mph at the time. This happened on 2 separate occasions. My vehicle has braked extremely hard on numerous occasions. Two of those times I was traveling on interstate 40 going at approx 65mph. I have had taken my vehicle in for a "software update" on my cruise control and on my air bags. The unlock feature doesn't always work. This vehicle seems to have a lot of electrical issues.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateMar 21, 2022
StateNJ
Description
Vehicle applies emergency braking without warning when no objects are in front of it. This has happened on the highway and at lower speeds. Car will stop in the middle of the road and I have had a number of close calls with people nearly hitting me. I have taken it to my dealer that I leased it from and a dealer in south carolina while on vacation and spoken to vw customer service directly but they tell me there is no issue. To stop the warnings going off I have to put the car in custom off-road which disables the front sensors and turns off the front assist manually. But I worked this out myself and vw insist there is no problem. I should not be searching for a work around to ensure the safety of my family in my car. This has happened on numerous occasions when may wife was pregnant in 2021 with the belt buckle pulling tightly around her waist upon emergency braking but vw did not express any concern. While driving from nj to sc in 2021 with my children and wife in the car we had to stop numerous times on the side of the highway, turn the car off and turn it on again as the sensors were warning of an impact with nothing in front of us. We contacted a lawyer on the side of the highway but at that point we did not file a claim as we were trying to get to our destination. Upon telling vw I would not drive it home they told us to go to the local vw garage in sc but they found nothing wrong with the car. The problem still persists today.
CategoryPower Train
DateMar 21, 2022
StateTX
Description
Since the purchase of this vehicle in 2019 I have complained that it was not shifting gears properly and upon first acceleration the atlas would feel jumpy or hesitate. When slowing down even at 5 or 10 mph the vehicle would stay in 3rd gear. In june 2020 I had it documented, vw tech tested vehicle and stated performing to manufacturer's specs. It stayed like this and I took to another dealer in april 2021, nov 2021, & dec 2021 & was told transmission fine, then it began making a loud noise at 60 mph, car would softly shake or vibrate & took back to dealer in feb 2022 and it was found that the transmission was faulty. Big chunks of metal scrap were found in pan by dealer tech. Vw advised dealer to change out transmission & cooler for a new one. Vehicle was returned to me with new transmission & cooler. I have since noticed that it continues to jump or hesitate at first acceleration and I am afraid that I will continue to have the issue and my vehicle will no longer be under warranty in a few thousand miles. No warning lights or messages ever appeared so to them it was fine until the sound was undeniable and big chunks of metal were found. This is unsafe for anyone to drive around with a faulty transmission.
CategoryService Brakes
DateMar 21, 2022
StateTX
Description
The steering wheel shakes uncontrollably when braking going past 50mph. Took it in to vw dealership several times and they didn't know the cause of the shaking. They said the rotors and the brakes were still good.
CategoryElectrical System, Engine, Power Train
DateMar 19, 2022
StateCT
Description
The vehicle has had issues with the torque converter, head, head gasket, electrical system, gas cap door, seat belt. Vw has not been able to fix the issues
CategoryElectrical System, Service Brakes
DateMar 19, 2022
StateKS
Description
While stopped at a stop light the parking brake will come on without being in park and without any notification. The warning lights on the dash will all light up at random times. One day while driving the locks all started locking and unlocking on all four doors on their own while I was driving.
CategoryElectrical System
DateMar 17, 2022
StateAL
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving 30 mph, the vehicle jerked and then stalled. The contact stated that the start/stop, abs, and check engine warning lights were illuminated. Additionally, the passenger's and driver's side rear windows would roll down independently. The door locks would also lock and unlock without driver input. The vehicle was taken to the local dealer and was diagnosed with door wiring harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.
CategoryElectrical System, Service Brakes
DateMar 17, 2022
StateDE
Description
My 2019 vw atlas with approx 23,000 miles on the odometer randomly initiated the emergency braking system while I was driving and the car forced itself to brake without warning. Only once the vehicle was turned off did the problem “reset”, releasing the emergency brake. Only for this problem to continue to happen on multiple occasions any time I slowed down or came to a stop. The tried to tell me the car was safe to drive. Thankfully no accident occurred. The following warnings were displayed: driver door contact switch, electronic parking brake failure, engine is running while idling. The front and back driver side windows were automatically rolling themselves half way down while the car was beeping that the door was open while I was driving, which the door was not. I have been told by the dealership that this is a known issue and the part to fix the problem is backordered and has no eta. Meanwhile I am paying a lease payment on a vehicle I cannot drive that is sitting at volkswagen with 11 other vehicles awaiting this part. I have filed a complaint with vw corporate and have currently been without my atlas for 52 days and counting. Why is this not a recall yet.... Definitely a safety issue.
CategoryElectrical System, Service Brakes
DateMar 15, 2022
StateTX
Description
My 2019 vw atlas with approx 29k on the odometer randomly initiated the emergency braking system while I was highway driving and the car forced itself to brake without warning. I was unable to control the car at that point. Only once the vehicle was turned off did the problem “reset”. Thankfully no accident occurred, but the problem continued and the vehicle was towed to the dealership. The following warnings were displayed: driver door contact switch, electronic parking brake failure, park pilot error, engine is running while idling. The back windows were automatically rolling themselves half way down. I have been told by the dealership that this is a known issue and the part to fix the problem has no eta.
CategoryElectrical System, Seat Belts, Service Brakes
DateMar 15, 2022
StatePA
Description
I have a 2019 vw r line that has been in the dealer repair for 2 months. All the lights on the dash mysteriously come on. The parking brake engages by itself and the rear window goes down. While in the parking lot, I videotaped one occurrence and the car would not stop beeping until I shut the car off and had to restart several times. I was told by dealer that the car was still not repaired because they are waiting for a part but still no part 2 months later. I was told it could not be driven because the car could suddenly brake whe driving and cause an accident or worse.
CategoryEngine, Power Train
DateMar 15, 2022
StateRI
Description
The contact owns a 2019 volkswagen atlas. The contact stated that while operating the vehicle, the vehicle made an abnormal squealing noise while accelerating from a stationary start. The contact indicated that the noise was present for approximately three seconds before ceasing. The vehicle was taken to the local dealer who replaced an engine valve however, the failure continued. No further information was available. The manufacturer was also notified of the failure. The failure mileage was approximately 13,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateMar 15, 2022
StateFL
Description
Vehicle's autonomous emergency braking system activates without any reasonable cause (nothing in front of the vehicle). Often the system doesn't apply the brakes, it will just alert (red logo in instrument cluster screen). However, sometimes the brakes will immediately apply. This occurs sporadically without warning on multiple streets, up to 20 miles per hour.
CategorySeats
DateMar 11, 2022
StateMN
Description
Captain seat became unlatched when braking quickly, causing the 40lb child sitting in forward facing booster seat to slam head first into back of passenger seat. Seat was then difficult to re-set and lock back into proper position from driver's seat while pulling off highway to a safe location, resulting in child being trapped between captain seat and front passenger seat until vehicle was stopped. Latch appears to be working as expected and has not released unexpectedly otherwise.
CategoryVisibility/wiper
DateMar 10, 2022
StateOH
Description
Windshield wiper failure for the 5th time after repairs at vw dealership. The wiper timing on the drivers side continues to fall out of sync. The wiper sensor does not detect wiper failure.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateMar 09, 2022
StateIL
Description
Last saturday, several warning lights appeared on the dashboard, including "acc not available", "error: driver door contact switch", and "fault: electronic parking brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 08, 2022
StatePA
Description
The driver door wiring harness started lowering windows randomly.. It was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake.. Online it is saying this is a safety issue.
CategoryAir Bags, Electrical System, Structure:body
DateMar 05, 2022
StateNM
Description
In jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (acc) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was ok. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on mar 4 and was told the part was on a nationwide backorde, with no eta. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.
CategoryEngine
DateMar 05, 2022
StateIL
Description
Coolant cap repeatedly came loose after 15,000 miles triggering low coolant warning to come on. Appears to be a cap or reservoir issue.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other
DateMar 03, 2022
StateWA
Description
When the car is turned on the adaptive cruise control is not available, the error code fault is "driver door contact switch", fault code "electronic parking brake" appears, the rear drivers side window rolls down about 6 inches, the car beeps and alerts "the engine is running". When at a complete stop, the beeping and alert with "the engine is running" appears and the parking brake appears to turn back on as well. My car had this issue in feb 2021 and a part was replaced, but now the problem is back again. This has been confirmed by the dealership and vw customer care that is a very known issue with atlas. Unfortunately electronical issues are a huge concern because everything is connected. This is the primary car for me and my children. I have huge concerns of safety with my children riding in the car when it has such serious electrical issue.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Unknown Or Other
DateFeb 20, 2022
StateCA
Description
I currently lease a 2019 atlas and have had multiple problems with the vehicle during my lease. The front-assist/collision or whatever it is that makes brakes slam has nearly caused accidents multiple times and makes it scary to drive the car. This happens even when there are no cars around and I am aware of the class action lawsuit investigation into these safety concerns. Additionally, the infotainment system has had several issues which are not resolved despite bringing it in for service multiple times. It shuts off suddenly, the appleplay has numerous problems. I have brought it to the dealer multiple times and they do nothing despite it being a known safety issue with atlas. In the additional details section, I am not choosing a date because it has happened so many times.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateFeb 17, 2022
StateNY
Description
My aes has been acting up. It has braked unnecessarily when nothing was in front of me worth braking for. I see this is an ongoing issue with vw atlas. Mine is a 2019 (purchased used nov 2021).
CategoryAir Bags
DateFeb 15, 2022
StateVA
Description
When I returned to my parked car at the grocery store on tuesday jan 4th at 10:51am, the curtain and passenger side airbags had deployed. There was no impact or crash observed. The vw service department and usaa diagnostic download had reported an impact to the rear axel on monday jan 3rd at 8:51pm. Their sensors show that the airbags deployed at 8:51pm monday. Not only was there no impact or crash, but the airbags in fact deployed while the car was parked the following day. Monday evening I was driving with 3 others (two children) in the car. There was ice and snow on the road, but no impact or no airbag deployment. The faulty sensor could cause the airbags to be delayed in a serious crash, or deploy for no reason. There is a serious mechanical issue with this car. Volkswagen has reviewed the download and feels that the diagnosis from the download is correct and there is no further investigation required
CategoryElectrical System, Service Brakes
DateFeb 12, 2022
StatePA
Description
On jan. 12th 2022 my wife and I were riding in our 2019 volks wagon atlas in route to a doctors appointment and was slowing for a red light when a warning sounded the drivers side back door window lowered, multiple warning light came on and the most dangerous part was the electric e brake activated causing the vehicle to come to an immediate stop. We were lucky there wasn't any traffic behind us. The vehicle was taken to the volks wagon of reading pennsylvania, and the service tech stated the vehicle was not safe to drive, and that that they have multiple vehicles with the same problem. We were further informed that the drivers door wiring harness failed and the part is backed ordered. I have been to the volks wagon atlas message board and found this problem is through out the united states if not world wide. Most of the complaints are how scared everyone was when the car stopped in traffic without warning. Volks wagon is aware of this problem but have not taken the initiative to inform atlas owners that this problem exist.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 10, 2022
StateFL
Description
9/2019just purchased and driving home from dealership, approximately 4 miles driven, stopped at traffic light. Light turned green. Car started going forward and then engine turned off completely. Sudden stop. Car was in drive, no warning lights, just the auto wasn't operating. Stuck in traffic. Moved shift lever to park tried restarting. Car would not start. After numerous attempts car started. Immediately drove back to dealership. Told no codes displayed. Nothing to worry about. Salesman said they tightened battery cables. 1/2020stopped in stop/go traffic on interstate. Auto on/off disengaged. While starting to move forward car stopped completely and parking brake engaged stopping the car suddenly. Car turned off. All lights on dash lit, then went off. Took numerous attempts to restart. Electrical smell present 2/2020auto stop was was turned off. Stopped at elevated train crossing by lowered gates and passing train. Foot on brake whole time. After train passed accelerated but car was not running. Car actually started rolling backwards when foot taken off brake. No dash lights or warning of any kind. Had to put car into park. This time it re-started without any hesitation. Acrid electrical smell was noticed. Brought to dealer and no codes. 7/2020backing automobile out of garage. About 10 feet into backing procedure car turned off and parking brake engaged. Had to shift back to park, turn off parking brake. Restart car. Took a few attempts to restart. 3/2021was stopped at same elevated train crossing as prior event. Same issue. 4 more events january 2022. Dealer says not problem found
CategoryVisibility/wiper
DateFeb 07, 2022
StateOH
Description
The windshield wipers stop functioning after cold freezing snow and rain. I have had the wipers repaired 4 times, but the issues continue to happen. The wipers fall out of timing, the wiper motor fails, and the fastening design strips out preventing the wiper to correct itself. The most serious failure happened while driving on the highway. The vehicle is under warranty and has been serviced 4 times.
CategoryAir Bags
DateJan 29, 2022
StateCO
Description
My car had an airbag alert show up on thursday, january 27th. It said error: airbag. I contacted the dealership was able to get my car into glenwood springs volkswagen service center on friday, january 28th. At 4:30 pm I was told there was an issue with the airbag system. According to the volkswagen employee, this is a known issue and they are surprised volkswagen has not opened a recall. The service report states: connected scan tool and found fault b101715 crash sensor for side air bag, drivers side open circuit/short circuit to b+ (passive). They recommended to replace drivers door harness. I was informed the necessary replacement parts were back ordered and would not be replaced for at least 1 month. I believe the earliest date to expect the fix is march 5th. The local service center has 2 loaner cars that are currently loaned out due to this issue. They cannot provide me a loaner car. I called vw care and they are unable to escalate this issue until thursday, february 3rd. They informed me it was not an active recall and not part of my warranty for them to have to provide me a safe car to drive.
CategoryTires
DateJan 17, 2022
StateCA
Description
255/50 r20 105 kumho 7 crugen premiu 23186 miles front tires are completely worn out. Car only has 28,000 miles. It causes car to lose traction and skid.
CategoryElectrical System, Visibility/wiper
DateJan 13, 2022
StatePA
Description
The panoramic sunroof continues to leak water. This is a safety risk by water obstructing the driver's vision. Also, the water mixing with electrical wires in the a frame, driver-side electronics, and leaking on and through the center dash area is a major concern. The vehicle has been serviced twice within the same month and has not been fixed.
CategoryExterior Lighting
DateDec 30, 2021
StateTN
Description
This is a safety issue where this can be dangerous for drivers like myself and their families life, and others life at risk. This reporting is to prevent and avert future accidents. Headlights brightness in 2019-2020 atlas se with tec is very poor. Due to dull brightness (low beam) night driving is very exhaustive and need to very extreme alert state. This causes strain eyes and causes fatigue during long drive. Lights are so dull when an oncoming very old cars with halogens lights passes by, led lights in atlas fades away from road. Usually leds lights are suppose to have more brightness and good lumen rating. When it is raining and after road is wet one cannot properly see lights on the road. One time narrowly escaped (thanks to extreme cautious) from hitting a pedestrian who was walking in a pitched dark road(right side) at night. Right side illumination was dim that is why couldn't see the person from a distance. In 2021 atlas, vw made such a brightness improvements that it projects some glare for oncoming traffic. For reference youtube video link is attached. Video at 0:12 - 0:39 https://www. Youtube. Com/watch? V=vq-ml5brvga to validate my finding I have attached two links from reputable source who inspected headlights: iihs. Org (insurance institute for highway safety). In their findings 2019 atlas se with tec has poor rating whereas 2021 atlas se with tec has medium rating. 1. Https://www. Iihs. Org/ratings/vehicle/volkswagen/atlas-4-door-suv/2019 2. Https://www. Iihs. Org/ratings/vehicle/volkswagen/atlas-4-door-suv/2021 below I have attached few links from 2019-2020 atlas competitors who were also analyzed by iihs>org. They all received acceptable and good ratings: 1. Https://www. Iihs. Org/ratings/vehicle/hyundai/palisade-4-door-suv/2020 2. Https://www. Iihs. Org/ratings/vehicle/mazda/cx-9-4-door-suv/2019 3. Https://www. Iihs. Org/ratings/vehicle/toyota/highlander-4-door-suv/2019 4. Https://www. Iihs. Org/ratings/vehicle/honda/pilot-4-door-suv/2019
CategoryService Brakes, Vehicle Speed Control
DateDec 10, 2021
StateMD
Description
On 5 dec 20212, at approximately 1:30 while driving to the fairfield inn & suites, 1707 69th street, north bergen, new jersey 07047, we turned onto 69th street but missed the right turn to the hotel, so I went up the hill and made a u-turn back and the accelerator got stuck somehow and the brake pedal did not work. We were going down the hill extremely fast pumping the brakes with no luck. Rather than hit the car waiting for the red light I turned my car toward a power pole, and crashed extremely hard. My wife and I were both transported by ambulance to the hackensack university medical center. My wife has to have spinal neck repair surgery, is still in the hospital with no sensation in her arms & fingers and is being sent to kessler institute of rehabilitation for 5 weeks of rehabilitation, with a prognosis of up to two years to fully recover. I suffered whiplash, bruising, tissue damage and in severe pain in my neck, back and stomach. The vehicle was towed and is in the tominos towing lot at 5419 tonnelle ave. Telephone 201-223-0235, and the accident police report is at the police dept. At 4233 kennedy blvd. Case#21-116842.
CategoryForward Collision Avoidance: Warnings
DateNov 28, 2021
StateMA
Description
When we travel to see family in nh there is a set of train tracks that we need to drive over. In three separate instances when we drove over the tracks, the vehicle suddenly breaks for no reason and the front assist forward collision warning light comes on. It is very scary and unexpected and if a car were close behind us, it could definitely cause an accident.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateNov 20, 2021
StateNC
Description
My car often will apply automatic braking system when no one or thing is in front of me. Luckily I have not been rear ended yet but it is very startling. Going down steep hills the emergency brake will turn on automatically. Happened the first week I owned the car and I had no idea what was going on. These systems are way to inaccurate to be safe. They are a hazard.
CategoryElectrical System
DateNov 01, 2021
StateTX
Description
While driving vehicle with my baby with me in heavy traffic area engine completely died when I came to a red light. Cars expected me to proceed on green light. No steering, no brakes, rear sensors went off and warning said low 12v battery. Tried to restart it to no avail. Engine would just click. 3 men had to put their hazards on and started pushing the vw atlas to the nearest parking lot a ways off endangering the lives of these 3 men their vehicles and my baby and my own life. Took vehicle to get battery and alternator tested, but all was “perfectly fine”. I will not wait for a fatality in my family to happen. Vw should recall or do something day immediately.
CategoryFuel System, Gasoline
DateOct 27, 2021
StateNY
Description
The contact owns a 2019 volkswagen atlas. The contact stated that after starting the vehicle, the electronic power control and check engine warning lights were illuminated. In addition, there was a fuel odor in the vehicle. The vehicle was taken to the dealer where it was diagnosed that the high-pressure fuel injector needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the top fuel rail assembly was leaking and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the bottom fuel rail assembly was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateOct 07, 2021
StateTX
Description
Hello, I am the current owner of a 2019 vw atlas with less than 13500 miles. In september 25, the front-assist technology alert icon turned on the dashboard all of a sudden without any cause to my knowledge. After attempting to uncheck and deactivate the option from the settings, it still does not save this option and the icon remains on as well as checked in the option selection. I am concerned this sensor malfunction will cause a sudden unnecessary brake while driving and put me and my family at risk for an accident. The alert was reported to the vw dealership on october 7, 2021 where I purchased the vehicle. Their assessment, findings and recommendations are to perform a wheel alignment and acc recalibration since this sensor failure is not under “warranty “ and is at cost to the owner which is over 0. Copy of service department description available to share. Cost not included in the description since I declined the services at this time to allow for additional research on this issue. The cost is not an issue and willing to pay if necessary but truly believe this issue should be escalated due to the high number of reported cases related to the front-assist sensor malfunction and the manufacturer not acknowledging this is a system failure rather than weather or road conditions induced. I appreciate any additional assistance in this matter.
CategoryEngine
DateSep 25, 2021
StateVA
Description
While at stop light or stopped for another reason (I. E. Stop sign, turning, etc.) engine shuts off (auto on/off is always disabled), alert on dashboard says “please start engine manually”. Cars behind me have come within inches of slamming into me due to sudden engine shut off.
CategoryTires, Tires:pressure Monitoring And Regulating Systems
DateSep 07, 2021
StateFL
Description
Tire sidewall separating causing an immediate flat tire while traveling in the fast lane at 70mph on the freeway. This put me and other vehicles at risk as it was with no warning, just immediately a flat tire. Dealer was called and seems uninterested in seeing the tire as it was not apart of the most recent recall regarding this same issue with continental tires. Continental tire manufacturer also seems uninterested in helping as the tire was replaced by a different brand as that was the only option on labor day so I could return home due to being 400 miles from home at the time of the incident.
CategoryEngine
DateSep 03, 2021
StateMS
Description
The stop start system is faulty. I was at a stop sign and when I tried to go “start engine manually” pops up on the screen. I had to put the car in park at a busy intersection and restart the car.
CategorySteering
DateAug 17, 2021
StateGA
Description
Vehicle is on its 3rd steering rack in 6 months. The vehicle steering gets sloppy and pops when when going bad. Volkswagen refuses to issue a recall or take the vehicle.
CategoryForward Collision Avoidance: Sensing System
DateAug 02, 2021
StateIL
Description
The contact owns a 2019 volkswagen atlas. The contact stated while driving approximately 30-35 mph, the vehicle inadvertently stalled but remained in motion. The warning message "there is someone in front of you" appeared on the instrument panel. The contact stated that the vehicle restarted on its own and she was able to drive to her destination. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. On another occasion while driving at an undisclosed speed, the vehicle decelerated independently and the message "there is someone in front of you" appeared on the instrument panel. The contact also stated that the air bag warning light illuminated once, and the rear-view camera screen would inadvertently go black. The vehicle was taken to a second the dealer the autobarn volkswagen of countryside auto service (6161 joliet rd, countryside, il 60525) who informed the contact that they could not duplicate the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for a diagnostic test. A case was opened. The vehicle was not repaired. The approximate failure mileage was 13,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateJul 27, 2021
StateMD
Description
The front assist system keeps stopping my car at random times. I had told volkswagen where I bought the car about it and they did nothing. I assuming because they have seen it for themselves. It happened on the highway, on a bridge and going up a hill. No cars were in front of and thankfully no cars were behind as I was going 50-55 mph on the highway. The warning light came on that I was getting too close to a car but there were no cars near me then all of of a sudden the car suddenly stops. It's very dangerous. I am going to take the vehicle back to the dealer ship again and see what they say. The car also stalls when I back up.
CategoryTires:bead, Tires:tread/belt
DateJul 23, 2021
StateFL
Description
Vw atlas with 17000 miles front passenger tire 255/50r20. Car started shaking and pulling to right while traveling on interstate with low tire pressure warning going off. Put all passengers and cars around us at risk. Pulled off interstate to inspect and tread appeared widened and bead seemed to be dislodging from rim. Replaced with spare tire and took car to dealer we purchased from they inspected and informed our vin number is not on recall list and told us we would have to sign a wavier to take the car in its unsafe condition. This recall needs to be expanded immediately.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMay 27, 2021
StateAZ
Description
The vehicle will sound the collision warning sound for no reason when no other vehicles are around. When slowly coming up to a red light with one car in front, after coming to a complete stop the vehicle beeped once and engaged the brakes. The second time this happened the vehicle was driving slowly in a school parking lot. There were cars all around but the sensors were beeping the whole time. When trying to drive forward the vehicle slammed the brakes on. Today the vehicle was stopped at an intersection, the rear camera came on, the beeping came on. The vehicle had to be shifted into park to stop the beeping and then put back into drive. This is a serious safety issue and should be a recall!
CategoryPower Train, Service Brakes
DateMay 12, 2021
StateCA
Description
Intermittently, when I got to apply the brakes moving forward or turning, the vehicle sounds like grinding or rubbing in the front axle
CategoryEngine
DateApr 26, 2021
StateAZ
Description
Purchased my car in may of 2019 in jan/feb while driving coolant light came on ' verified coolant was low once vehicle was able to cool down took it to the dealer they said it evaporated and there is nothing wrong fast forward to april of 2021 coolant light came on again while driving, vehicle had roughly 11,500 miles. Coolant was again low but the light came off by itself. Took it one dealer said it probably evaporated and they refilled it, taking it to another but they already indicated it is probably just evaporating. It is a closed system it is evaporating but where ... Tried to explain this to them they told me not to believe many other online forums and that my car is probably fine. Except it is not fine it is brand new car leaking coolant ....
CategoryElectrical System, Service Brakes
DateApr 04, 2021
StateGA
Description
The rear window rolls down by itself with nobody touching any of the buttons. The light pops up on the dash and says faulty electrical. The vehicle will suddenly stop in the middle of driving. The emergency break applies. The emergency brake light comes on. Check engine light illuminates. Unable to safely drive as the vehicle just stops without warning. Vehicle in motion on the street and on the highway occurred several times
CategoryLane Departure: Blind Spot Detection, Lane Departure: Warning, Wheels
DateMar 21, 2021
StateFL
Description
Was traveling on expressway when my passenger side rear tire blew. Upon pulling off the road I saw that the whole tire had separated from the sidewall and would need to be towed to the dealership. Once at the dealership it was determined the blow out caused damage to the strut, emissions, and wheel lining. When I got home I researched my tires which are continental cross contact sport lx in size 225/50/20 and found that they have a long list of recalls on this model of tire. I called continental and provided the dot number and mold number but was told it was not part of the recall even though what happened to my tire is what the recall states can happen. I informed the representative that I believe my tire(s) is one of the affected tires as this list is on going. I ended up filing a property damage claim with continental as I feel they are liable for the damage.
CategoryEngine
DateJan 27, 2021
StateTX
Description
At 8,860 miles coolant level warning appeared while in motion on a city street. I believe we are experiencing a coolant leak issue. Recommended coolant was added to proper level and after 1,000 miles the level is noticeably low again. The vehicle should be pressure tested to find the leak and repair head gasket, water pump, or leaky hose.
CategoryEngine
DateJan 15, 2021
StateMI
Description
Coolant looses 8oz of fluid every 2 months, dealer says it "just evaporates" it only has 12017 miles on it. Just search all the forums to see all the complaints of the same issue.
CategoryAir Bags
DateJan 14, 2021
StateMA
Description
Purchased a 2019 atlas se4motion. The air bag light went on immediately after purchasing the car. The suv had 40000 miles on it. This was on a saturday 12. 19. Brought car to dealer on 12. 21, vw said it was a modular problem. Car was fixed a week later but than air bags activated. The car was fixed again , problem was water built up in control module. I was told there was twisted tube. Need new modular and a/c drain. This was done and I picked up car and air bag light wento off again. Car is still in the shop. This seems similar to 2018 issues with airbag. I have notified vw corporate.
CategorySteering, Suspension, Wheels
DateJan 12, 2021
StateNY
Description
Vehicle has 11k miles. Took the vehicle in to repair a tire with a nail. My alignment was off (I thought I was feeling a shake anyway). Had the alignment fixed but a week later (first time on the highway) my vehicle is shaking far too much to be the road. All tires are in good shape as they were checked during the alignment. Shaking does not occur while driving under 45 mph.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateJan 07, 2021
StateKS
Description
The rear window rolls down by itself with nobody touching any of the buttons. The light pops up on the dash and says faulty electrical. The vehicle was in motion, in the city. The vehicle will suddenly attempt to stop in the middle of a drive/middle of the road. Almost as if the emergency break has been pulled, only nobody has touched it. The emergency brake light does come on. Again, in motion, on the highway (has happened a few times). Now, the remote start does not work.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control
DateJan 02, 2021
StateOH
Description
Vw performed an emissions recall software update on this vehicle approximately 6 months ago. Since this software update was performed the adaptive cruise control does not work after using the vehicles oem remote start. The adaptive cruise control works when not using remote start however. They have so far refused to offer a fix.
CategoryForward Collision Avoidance: Adaptive Cruise Control
DateDec 26, 2020
StateMD
Description
If the vehicle is started via remote start, and then driven, radar related and other safety system are not online. There is no warning that these systems are offline. The only indicator is cruise errors if you attempt to engage. The dealer has validated this behavior but had no plan of action. The work around is to restart the car before driving. It's suspected and discussed in many forums. It presents a loss of safety system with no annunciation.
CategoryEngine, Fuel/propulsion System
DateDec 10, 2020
StateFL
Description
Fuel injector cracked at 21k miles while on the highway. Fuel was spewing all over the engine and ground. There was a burning smell and loud winding noise as well. Also loss of power and acceleration. Had just enough power to get off of the highway. Was very worried. Possible fire risk.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateDec 07, 2020
StateCA
Description
Tl* the contact owns a 2019 volkswagen atlas. The contact stated that while driving down a driveway unto a street, the automatic post collision braking system activated independently and the vehicle stalled with several unknown warning lights illuminated. The vehicle was restarted and drove as designed. The contact stated that it was difficult to restart the vehicle. The vehicle was taken to norm reeves volkswagen superstore (20 auto center dr, irvine, ca 92618) and the contact was informed that this was a known issue. The vehicle was not repaired. The contact stated that there was no mechanical fix for the failure. The manufacturer was made aware of the failure and informed the contact that in order for the fix issue, the emergency braking system needed to be deactivated. A case number was provided. The contact stated that the failure recurred three times. The failure mileage was approximately 12,000.*dt*jb
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 06, 2020
StateNH
Description
Driver experienced two malfunctions of adas automatic braking system during a single highway trip. With no cars ahead, the vehicle flashed the braking warning. A few minutes later in the trip, the vehicle engaged the adas automatic braking, with no vehicles ahead, and initiated a hard stop while at highway speeds. Road conditions were clear and temperatures were ~50 .
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 01, 2020
StateMD
Description
On numerous occasions our 2019 vw atlas sel premium has engaged the brakes even when there are no obstacles to avoid creating a dangerous, scary and unpredictable senecio for our family and other drivers around us. The problems with the automated braking have been attributed by service advisors as software issues with 'front assist, maneuver braking, and/or remote start".
CategoryEngine, Forward Collision Avoidance: Warnings, Suspension
DateNov 18, 2020
StateTX
Description
The car randomly does not accelerate at low speeds when changing lanes in traffic, has a screeching noise upon acceleration that vw says is a normal loud noise because its too expensive to repair all the vehicles (that's the exact words from the vw mechanic). I have a video that shows the problem with exceleareation yet vw tells me they're nothing wrong with the car. The sway bars have been replaced two times in 6 months and the problem still isn't repaired. The auto collision randomly works.
CategoryPower Train
DateNov 18, 2020
StateMA
Description
On several occasions, the vehicle has stalled completely while at red lights or stopped in traffic, both in the city and on major highways. (the date provided is the most recent, but the condition has happened since the purchase in august 2019). I've had to completely restart the car. This is dangerous because anxious drivers behind begin to move forward expecting that I should also, not to mention the horn honking and hand gestures that have occurred. I had a very near miss this past weekend in this exact scenario.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateNov 09, 2020
StateCT
Description
Car has stopped abruptly in traffic on two occasion in what should have been innocuous circumstances. First was traveling in a straight line on a slight decline and no hazards, slow moving moderate traffic (about 25 - 30 mph), where the car was coasting (drive neither accelerating or braking) in perfect weather. Second was making a turn at a green left turn signal, probably at speed of 15 mph; again perfect weather. Dealer response was to indicate the system was sensitive and offered to deactivate it. Second response was to "recalibrate" it for 0. This vehicle has less than 12,000 very light miles on it.
CategoryUnknown Or Other
DateOct 21, 2020
StateFL
Description
I have had multiple incidents where the front sensors slam on the atlas' brakes for non-existent hazards. Several have been simply driving off the curb onto the road at load speed and apparently the sensors think the atlas is driving into something. The other happened this week when driving 45 mph and a sprinkler head near the road was broken and water was shooting up into the air and onto the highway. The sensors apparently mistook the water for an object and slammed on the brakes. Luckily I was not rear-ended by the vehicle behind me. My wife had previously asked the dealer if the front sensors could be adjusted and they said no.
CategoryElectronic Stability Control, Steering, Wheels
DateOct 19, 2020
StateNC
Description
I bought my new vw atlas in december of 2019. When I bought it, I noticed a rubbing/squeaking noise when I turned the steering wheel but was told that was normal for a new vehicles. So, I let it go, then came to realize it continued to get worse and louder over time. So at my 10,000 mile check, they told me it was the steering rack that needed to be replaced asap but that it was on back order and could take a couple of weeks for the part to come in. I was told this was not a common issue. So I waited 3-4 weeks, and the part finally came in. It was replaced and I thought I was done with repairs early on. Then, a couple of days pass and I find that there is still somewhat of a noise when I turn my wheel and especially when I'm on the backroads going over bumps. I take it back the dealership and of course, they can't replicate the problem. A couple more weeks pass, I'm still hearing a creaky noise and then one night on my way home, all of the sensor and warning lights light up in my digital cockpit. I have it towed, vw determines it's a tire sensor of which they repair. Three weeks later, here I am again and all of my tire pressure sensors are on again on my way home from work. I have a new tire from where I got a flat two weeks ago, and that tire pressure sensor light is also on. So, now not only am I having an issue with my tires but the first steering wheel noise issue still isn't repaired on an atlas that I bought with 12 miles on it in december of 2019. Vw corporate has been called, the dealers corporate has been called and still I haven't gotten nowhere.
CategoryPower Train
DateOct 14, 2020
StateAZ
Description
First time I had a transmission leak was @215 miles. They replaced the transmission oil cooler adapter. Just rolled over 30k, and have had 2 other toca replaced since then. Called vw to ask about lemon law, was declined. My car has been all highway miles, never once off-road.
CategoryService Brakes
DateSep 25, 2020
StateNC
Description
Multiple times the suv will automatically break with the parking break. It has happened will trying to take off from a light. And while driving. City street
CategoryService Brakes
DateSep 16, 2020
StateTN
Description
Autonomous breaking occurs without warning with nothing on the road. This has happened on several occasion, but today (09/16/2020) this occurred while driving approximately 55 mph on apd 40 in cleveland, tennessee with no obstruction in front of vehicle. Dashcam footage may be available, I'll check later today to see if it was captured.
CategoryElectrical System, Engine, Unknown Or Other
DateSep 12, 2020
StateIL
Description
The vehicle shuts down while driving. It has happen 3 times. Auto start/stop is disengaged each time. One incident (6/19/20) while driving 50mph, had to coast into a parking lot & restart the engine. Another (8/19/20) when slowing down to go into our driveway. Took the car to the dealer after each of these incidents. They could not diagnose the issue. Dealer has contacted vw tech & engineering. We have started file with vw customer care. We were instructed by vw that the next time it happens, leave the car where it stops & to call customer care for a tow. We also have had an issue with one key not being recognized by the car on several occasions. Today, the instrument display & the radio shut down while idling at cvs (auto start/stop was off).
CategoryFuel/propulsion System
DateSep 07, 2020
StateFL
Description
Vehicle will not allow over three gallons of gas to be put into the tank during fueling. Vehicle was serviced once at dealership with the fuel canister replaced but after the vehicle as returned within two weeks the vehicle once again will not allow over three gallons to be put into the tank. During fueling the in tank port makes a loud hissing sound and the smell was f gasoline is noticeable within the vehicle.
CategoryElectronic Stability Control, Service Brakes, Vehicle Speed Control
DateSep 05, 2020
StateLA
Description
Car disengaged adaptive cruise control and emergency braked suddenly ("slammed on the brakes"), while dashboard lights flashed warnings of front end impact and disengagement of acc and all assistance systems. The car was traveling 68mph on a straight line, flat bridge over water. Other cars were to the side and rear of the vehicle, but no front end collision was possible at the time. Dealership claims this is a radar issue that "every car has." extremely dangerous!
CategoryElectrical System, Service Brakes
DateSep 03, 2020
StateFL
Description
The auto braking system activats on its own while in motion. On multiple occassions the car has suddenly braked and ive come to a complete stop in the middle of the road. No cars, debris, hazards, or anything were in front of me that should have activated the automatic collision prevention system. It is so sudden that it left my neck and shoulders (seat belt area) very sore. The automatic collision prevention system is supposed to be a safety feature but nearly caused a collision. I have taken it to the dealer multiple times for the problem but everytime they say there are no errrors reported on their computer and there is nothing they can do. This is a known problem among many vw owners and vw knows too but doesn't address it.
CategoryElectrical System, Service Brakes
DateSep 03, 2020
StateMD
Description
When going up or down a steep hill, and also 1 time pulling out of a parking lot my emergency brakes have engaged 5 times. No cars have been around (luckily) and I was not about to hit anything. My collision sensors also go off daily-the entire time I'm driving even while nothing is around. I can pull up to an empty intersection and they will do off. I have tried to change the sensitivity and this still happens. They are not consistent either- the same road can make it go off one day and not the next. But they are always going off while driving and I have to exit out of the screen
CategoryService Brakes, Unknown Or Other
DateSep 02, 2020
StateNE
Description
When driving the vehicle the brakes will automatically engage slamming the car into a stand still and potentially being hit. There are sensors that activate the brakes and they go off when there is nothing around to set them off. Took the car in. They could not duplicate the problem. They called the tech assist line and they acknowledge this is an issue that they have heard of but will do nothing about it. They say if the brakes slam on then the sensors are working. This was happening to my car daily and I honestly was afraid to drive the car. This is a total safety issue for your car to slam on the brakes for no reason in an unsafe location. I have turned the maneuver braking off but I paid a lot of money for that feature that does not work safely. I also get other random warning lights that go off for no reason. They plug it in to look for codes and nothing shows up so they do not feel there is a problem to address.
CategoryStructure:body
DateSep 01, 2020
StateIL
Description
There are small spots of rust all around the car, lower half.
CategoryService Brakes
DateAug 24, 2020
StateCA
Description
My brakes have locked up 4 or 5 times (since purchasing the car in april 2019) when exiting a parking lot with minimal slope to turn onto the street. The car makes a grinding noise and alerts beep. The car must be placed in park, then reverse to make the drive feature function again to get out of the middle of the street. The force of the braking, locks up the seat belts as well. Thankfully no one has been behind me to avoid rear end collision nor oncoming. I am nervous to pull out of a driveway now
CategoryService Brakes
DateAug 20, 2020
StatePA
Description
The brakes activated on their own while in motion, and the car came to a complete stop in the middle of the road. No cars were in front of me or anything else that should have activated the automatic collision prevention system. The car behind also had to stop to avoid crashing into my rear. The automatic collision prevention system is supposed to be a safety feature but nearly caused a collision.
CategoryVehicle Speed Control
DateAug 20, 2020
StateWI
Description
Whether suv is turned on using remote start or manual start the cruise control will not work. Reads error: acc. Dealership states they are unable to fix - hopeful for a manufactured update to fix. Entertainment screen flashing and will not turn off until 5 attempts to turn off and on suv. Dealership stated it needed an update.
CategoryPower Train, Service Brakes, Unknown Or Other
DateAug 10, 2020
StateDE
Description
Car just stops when leaving a parking lot and my driveway , no other cars are in the area. Braking is jerky alert system goes crazy with no one around the car just stops. This happen to us a total of 7 times so far. I the first time I reported to the dealer was on june 8 the car had 500 miles. Went back to the dealer late june and they test drove the car with us. It didnt stop but the service manger did witness the sensitive alerts and stated that he would contact the field manager. No follow up from the dealer was received for three weeks . This dealer is not acting in good faith. Then he says that there is no updates to the collision warning system and told us to call customer care. I have a 43,000 car that I am afraid to drive.
CategoryElectrical System
DateAug 09, 2020
StateMN
Description
Car wouldn't start after being garage for two days. Nothing was left on in the car. The other thing I noticed was that the start stop function no longer works. When I first bought the car it worked all the time.
CategorySteering
DateAug 02, 2020
StateTX
Description
While in motion and remaining still, as you turn the steering wheel left and right the steering gear makes a clunking, knocking noise throughout the steering gear.
CategoryPower Train, Service Brakes
DateJul 29, 2020
StateCA
Description
While exiting parking lots at low speeds, the braking system slammed on the brakes bringing my car to a complete stop. One exit had somewhat of a steep slope , the other one was almost flat. Thankfully no one was behind me or I could have easily been rear ended since nothing was around me and nothing else could have caused the brakes to slam on. Car is also very jerky while accelerating or braking. Jerks through the gears and then jerks while braking. This happens at low speeds, most prevalent in neighborhoods going over bumps or slowing for stop signs. Took my car in to get looked at, they preformed a "software update" and said it would most likely stop the jerking. When I was leaving, I was given a "vehicle emission recall-proof of correction-ca" form just in case the dmv asked me for this form. The "software" update seemed to somewhat fix the problem but not all the way. My car either drives super jerky or smooth, no in between. In my opinion, for a , 000 car, this is ridiculous. Haven't even made a payment on it and im not looking forward to it (unless it was actually driving correctly).
CategorySteering
DateJul 25, 2020
StateVA
Description
I have been having some issues with my recent purchase that I am having a very difficult time resolving. I took the vehicle in some weeks ago because there was a loud noise coming from the steering column. The issue was dismissed as a normal "breaking in" and should go away as I approach 12,000 miles. This was very troubling as I have never been in a new vehicle with this issue. On july 9, 2020, I returned the car with the same steering issue and to have the oil changed. After not hearing anything back from the service department, I went back to loyalty to check the status. At this time, I was told that the issue was a faulty rack and pinion but the service advisor was unsure on a timeline and would not know anything until monday. After not hearing back from the service department, I returned to loyalty monday evening to learn that the part is on backorder and it will be some months before it is available. I am also told at this time by two of your services advisors that the vehicle is safe to drive with a faulty rack and pinion, but at the same time was told by one of your service technicians that he absolutely advises against driving it with a faulty rack and pinion until it is repaired. Also, the same service advisor that told me the issue was a normal "breaking in" on saturday explains, repeatedly, that he has an atlas that has been there for several months with the same problem waiting on the same part. I was also told by a loyalty sales associate on thursday (7/23) that a loyalty employee has a similar vehicle with the exact same problem. This makes the fact that I was dismissed a few weeks ago even more troubling, especially since the military is moving us nearly 900 miles in a few days.
CategorySeats
DateJul 23, 2020
StateTN
Description
When lowering the third row seats of the atlas the seats slam down and forward with great force. When parked today, I was lowering the seats and the seat lowered with such force the my foot was mashed and pinned immediately a large knot appeared. I plan to have an x-ray of the foot tomorrow. My immediate thought was the damage that could have been done to a smaller child.
CategorySteering
DateJul 14, 2020
StateIL
Description
There is a squeaking noise anytime you turn steering wheel. It happens at lower speed and when stopped. Just turn wheel left and right, by couple of degrees and you will hear it.
CategoryStructure:body
DateJul 14, 2020
StateIL
Description
My suv has developed rust all around. Back door, side panels on both side, closer to bottom half.
CategoryElectrical System, Fuel/propulsion System, Vehicle Speed Control
DateJun 30, 2020
StateFL
Description
I have been having problems with the car slamming on brakes for no reason, no cars in front of us we were on the highway driving at about 70 mph. The acc system works sporadically. We were told that when they did the recall repair it deprogrammed the acc which they say there is no software update. My daughter was parking the car and the car shut off on the middle of the road and told her to manually restart the car. There is a grinding noise when accelerating the dealership said this was 'normal and related to the torque converter. The cruise control also works sporadically since the recall repair. The car stalling and slamming on brakes are both very serious safety concerns.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateJun 23, 2020
StatePA
Description
While driving 35mph,no one in either direction, flat street surface,braking system went on with the alert on dash and noise. It has happened 4 times where the cars braking system turns on, brakes while accelerating, and then it takes several seconds before you can move from the intersection, hoping not to have a collision from car that is behind. Took to the dealers several times and they cannot verify. The engine light was on for several weeks. One dealer said they cannot see me for another 2 weeks. Called vw headquarters to get me in sooner. The triangle light with exclamation point was also on. The key light was on as well while my car was running, stating the keys were not in the car. When I went to accelerate, car turned off. Sunroof was leaking--have a video remote keys do not work all the time. Start up has issues, doors lock when I am close to the car for no reason, doors do not unlock from the inside until I turn on the car, the rear door does not open at times- have a video, if keys are in pocket, doors do not unlock easily(was told I have to hold the handle correctly or it will not open) the side alert system goes off all the time when nothing is there. Front windows would not go down -on receipt they stated they found windows were fine. Advisor told me that the button on the door was burned out, but they did not write that in the report. Steering issues where the car was moving right to left and very loose. *tr
CategoryWheels
DateJun 22, 2020
StateMD
Description
The car vibrates when driving 65 mph or higher. The dealership acknowledged the vibration and replaced the tires 3 times but the car is still vibrating. The corporate offices of vw have been contacted but they were no help. *tr
CategoryUnknown Or Other
DateJun 15, 2020
StateNY
Description
The vehicle was traveling at 25mph and we were about to cross railroad tracks. Just before reaching the tracks, the front assist system engaged and the vehicle applied the breaks automatically and came to a sudden and full stop. There was no reason for the system to engage since the road and the tracks were empty and the railroad ramp was in the upright position. *tr
CategoryElectrical System
DateJun 14, 2020
StateNC
Description
While driving a warning began to flash stating,"only exit vehicle in park position." the a/c will not blow hard and the heated seats no longer work. I am concerned about anything else electrical is not working. With equipped lane assist, I am concerned about its accuracy. The currently have acknowledged the same issue on the gti. Occurred when in motion on the highway.
CategoryService Brakes, Unknown Or Other
DateJun 11, 2020
StateFL
Description
While driving at low speeds, exiting a parking lot with a downward slope towards a street, the car's autonomous emergency braking system activated, immediately causing the vehicle stop unexpectedly. No other car was in front of the vehicle, indicating that the system perceives the road as an obstacle. The unexpected stop caused another vehicle behind me to nearly rear-end my vehicle. Additionally, they aeb system did not allow me to quickly restart acceleration, which left me temporarily stranded for a couple second perpendicular to the street. *tr
CategorySteering, Suspension, Wheels
DateJun 02, 2020
StateMA
Description
Purchased vehicle 4/18/2020. Suv was shaking and told the seller. They stated they would fix when they did the sticker and registration. Attempted to fix the shaking by road force balance. Was told was a flat spot so they replaced rims and tires with a set off another truck. Still shook and was pulling to right. They attempted fixing the tires and did road test balancing on 4 separate occasions. The truck still shakes excessively and pulls to the right. I contacted corporate and the dealer. They stated that they did what they could and no longer wish to do anything else. It is a safety concern as my wife and twin 16 month old girls will be in the suv. We purchased it brand new and has been shaking since then. It shakes at 40-60 miles an hour. So highway speeds. It is not suitable to be driven on highways at those speeds. *tr
CategoryEngine, Power Train
DateMay 18, 2020
StateNY
Description
Grinding and squealing noise when accelerating from stop to go as it last for up to 5 seconds each time. Many atlas's have this issue based on the forums and vw states that is normal for vehicle which is ridiculous to hear. This should be a recall as the concern is the torque converter. *tr
CategoryPower Train
DateMay 18, 2020
StateNY
Description
Rough jumping shifting from 1st to 2nd gear. Vw states they do not have a fix at this time and that it is normal for the atlas. This is a safety issue based on how the vehicle performs on the road from stop to go.
CategoryEngine
DateMay 12, 2020
StateWI
Description
Twice this vehicle has shut down while driving. In march while on an interstate going 70 mph. And one time excelling while leaving an exit ramp. I rolled off to side of road and put in park. Gave it a test and it then restarted. *tr
CategoryVisibility/wiper
DateMay 09, 2020
StateGA
Description
We have rain sensing wipers, but we keep the control in the off position. Unfortunately, while driving on sunny days, the windshield wipers sporadically go off. There will be times where they will wipe just once, but then there are times where it just goes off for minutes at a time. It could be a smooth road or a bumpy road. It could be at a show speed or high speed. Doesn't matter. The dealership told us that we had the sensitivity too high, but in the off position, they shouldn't go off at all. This is a daily occurrence. As if there is a short somewhere. Please help as we need this fixed. A new vehicle shouldn't have an issue like this. *tr
CategoryPower Train
DateMay 08, 2020
StateCA
Description
One week after vehicle was purchased new, it began to make a grinding noise during the following scenarios: accelerating from low speed / taking off from a stop / after vehicle turned off. Vehicle was taken to dealer but they were unable to duplicate sound on first attempt. Vehicle has again been dropped off at dealer as grinding noise continues and gets louder at times. Have searched in different forums and some state that it is related to the vehicle not being properly programmed to shift from 3rd to 2nd when slowing down. Instead it skips 2nd gear (not a professional opinion as I am just quoting what I've read). Some have stated it could be the torque converter. Still no solution. You hear wosshing sound when you start slow acceleration from almost stop, not completely stop, like 5mph. It happens every single time. The issue is that vehicle does not shift to 2nd gear, stays in 3rd when it's around 5mph. This load is causing torque converter and pump to work harder to get vehicle rolling. I believe it is a transmission issue since it only happens in 3rd gear around 1500 to 2000 rpms. For me, I hear it the most when I am accelerating after coming to a 'stop'. Once I hear the noise, I flip the car into manual mode and it is always in 3rd gear. Although you feel like you are almost stopped, the car is still in 3rd gear. Do the same 'stop' while in manual mode and downshift to 2nd, and there isn't a noise. Mechanic at dealership tried other new atlas' on the lot and found same issues. There are a lot of people out there having same problem. Honestly, my noise seems to be getting worse and louder each day when moving and under a load at lower rpms the transmission makes a screeching noise like something is grinding. Have brought this in to the dealer only to be told that it is 'normal' for vw atlas vehicles. *tr
CategoryEngine
DateMar 17, 2020
StateOK
Description
Have had my 2019 volkswagen sel r line 4 motion for less than a month with only 2,000 miles on it. Was driving down the road not 20 minutes later on route 66 the coolant light came on telling us it was low and needed to be checked. We pulled over and the overflow tank was empty. We immediately call volkswagen okc and the sales manager was in disbelief also. She told us to get it to them as soon as possible and they would take care of it. We added water to it and only water so we didn't jeopardize our warranty. Didn't make it 5 minutes when it said it was low again and over heating. We added more water as needed and got it back to dealership. The service department was closing so they gave us a loaner and told us we would hear from them first thing monday. We didn't hear from them on monday so I called them first thing tuesday morning. At this time they informed me a rock or debris from road flew up and punctured a small hole in radiator and we would be responsible for the

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Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

,500 in damage because road debris isn't covered by warranty. I was beside myself! We just bought a ,000 car and now not even a month later they are telling me this wasn't their problem. Volkswagen oklahoma city seemed so nice and eager to please when we were purchasing our vehicle and then this happened. I told them my worry was how this problem would not happen again, every time I pull out of drive way I have to worry about a rock causing

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

,500 worth of damage????? This doesn't seem right. I feel like it's a factory defect and needs to be fixed immediately. I did research online and found other testimonials about their atlas having coolant problems.
CategoryService Brakes, Vehicle Speed Control
DateMar 09, 2020
StateLA
Description
Automatic braking system deploys without cause. Situation: driving on interstate, no cars within a half mile, going 75 with acc and breaks automatically slammed on with a collision warning. Sensor and car were clean, no cars or possible impacts. This has happened 3-4 times. Additional situations: acc turns off both on interstate and on long highway bridge. Situations were different, both day and night time/ with other cars and without. All situations had no possible chance of impact. Acc will turn off while car is going in 50-70 mph range and suddenly break, in the middle of the road, without any warning. Dealership responded "nothing is perfect" this has now happened roughly 7 times, with no advice from the dealer other than to "see if I can just turn the assistance systems off." they were not able to see my car immediately when I took it in after the braking incident today and have scheduled me for a later date.
CategoryAir Bags, Suspension, Wheels
DateFeb 16, 2020
StateWI
Description
Struck a large pothole with driver's side front wheel while traveling 15mph on a roundabout which apparently caused the side airbags to deploy. No body damage and no appearance of suspension damage. Tire and wheel remained intact, drove straight to dealership for closer look/explanation as to why all side airbags deployed.
CategoryStructure:body, Unknown Or Other
DateFeb 05, 2020
StateMA
Description
Panoramic sunroof popped and shattered while driving on the highway. No evidence of any rocks or debris hitting it prior to it exploding. Glass showed outward depression, not inward, after cracking.
CategoryEngine
DateFeb 03, 2020
StateCA
Description
Tl* the contact owns a 2019 volkswagen atlas. The contact stated that while accelerating at various speeds there an abnormal sound from the engine. No warning light was illuminated. The vehicle was taken to (timmons subaru 3950 cherry ave, long beach, ca 90807 (888) 496-9707) to be diagnosed. The contact was informed that there was a failure with the gearbox. The vehicle was not repaired. The vehicle was not repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,748.
CategoryPower Train
DateJan 29, 2020
StateFL
Description
A scandalous sound that comes from the engine area just below is played. This happens when I step on the accelerator after having slowed down when I am arriving at a stop or I am in traffic. When the accelerator is pressed the car does not respond and the sound is presented. This situation is also presented when I climb a slope. Take the car to the dealer and they confirm that the sound comes from the transmission and they tell me that it is normal in this type of car. Which is meaningless in my opinion
CategorySteering
DateJan 16, 2020
StateOH
Description
We parked the car in our garage and the next day we got in it and it would not start. The car gave a warning of steering column locked. This car is less than 3 months old and under 3,000 miles. The dealership had to order and replace the steering column.
CategoryFuel/propulsion System, Steering, Unknown Or Other
DateJan 12, 2020
StateNJ
Description
Vehicle would turn off while in drive. Originally happened when going in reverse up a hill, vehicle warning to put into park and manually restart. Happened 2 more times and was brought in for repair. Dealership was unable to duplicate the issue. It happened again and was brought back to the dealership. They contacted vw and recommended the fuel pump be replaced. They completed the repairs. Then a week later while driving on the parkway at approx. 75 mph the vehicle began slowing down, I was driving in the middle lane, I was able to start to get over to the shoulder as the vehicle started declining speed, I was unable to use the gas, so I was almost coasting to the shoulder. Then it stated put in park and start vehicle manually while the vehicle was still in drive and at a speed of 45. I was able to get to the shoulder and parked the vehicle, everything locked up. There was an epc light on, a check engine light. The vehicle was towed.
CategoryUnknown Or Other
DateJan 12, 2020
StateAE
Description
The remote start does not work and check engine light is on. It started around 1500km and went away after awhile. Now check engine light is back on and the remote start stop working again. This is so frustrating knowing the car does not even have 5000km.
CategorySteering, Unknown Or Other
DateDec 26, 2019
StateFL
Description
I bought my brand new atlas in october. We decided on atlas due to the great safety ratings. Within a few weeks, the atlas was in the shop for o2 sensor #1. The check engine came on while driving on a state road. A few weeks later it was in for replacement of steering rack. The extremely loud noises started while driving on a state road. A few weeks after that the second o2 sensor replaced. The check engine came on while driving on a state road. Now I have an appointment to bring it in on monday because the remote start that I use every morning stopped working tuesday. As of today, it hasn't even hit 3,000 miles.
CategoryPower Train
DateDec 04, 2019
StateNC
Description
I pulled to the top of my driveway and stopped. I turned the car off with the button but it was still in drive and it did not advise me that the vehicle was not in park. The car proceeded to roll back into a tree. Every other car I own whether it has a key or keyless start alerts you that your car is not in park if you turn it off in another gear other than park.
CategoryStructure:body, Unknown Or Other
DateDec 02, 2019
StateVA
Description
I purchased this vehicle 5 months ago and it has less than 6k miles on it. Yesterday, while driving in the rain, I noticed the storage nook under the radio compartment was wet. I looked up and saw water dripping from the ceiling on passenger side console. I did take video of dripping. It dropped water while moving and at a complete stop, so long as it was raining. I've looked online and see this is a very common complaint on forums. I brought my vehicle to vw dealer today at 8am and it is still there at 3:32 am. I called to get a status and the return call said that I need a new drainhose and that it needs to be ordered. They said it will be in 2 days and they will call to schedule repair. I asked what happens if subsequent damage is caused by this issue and was told "we usually just have to replace carpet". This tells me that they're well aware of this defect. This dealership does not give loaner vehicles. I'm nervous after reading numerous complaints about this and reading of people who've had their vehicle in the shop repeatedly for this problem. I'm filing a complaint on my first go round because of all I've read and the response I got from the dealership.
CategoryEngine, Fuel/propulsion System, Power Train
DateNov 30, 2019
StateOH
Description
When the vehicle comes to a stop and the auto start/stop activates, the vehicle will sometimes not auto restart and will display, "please manually restart the engine". In order to follow the prompts and start the vehicle again, you have to put the vehicle in park and push the ignition button. I was able to recreate this issue 100% of the time by coming to a stop, having the ignition auto stop and then removing my seat belt (like you often do in a drive-thru to get your wallet out of your back pocket). I've also found that even though the vehicle will display, "please manually restart" if you reconnect your seat belt and push the gas pedal, the car will take off in drive. I"ve had this happen unexpectedly on four different occasions now and some incidents have occurred in the street and occurred even when the seat belt was attached. This is a major safety issue that could result in a crash with serious injury or death. The vehicle has been to vw twice now over the issue and the dealer tries to claim that's how the vehicle is designed to operate. I showed them page 173 in the owner's manual which states that all three of the following conditions must be met for the vehicle not to auto restart: no pedal is depressed, the driver's seat belt is removed, and the driver's door is opened. The word all is in bold and capitalized in the owners manual. My vehicle is currently back at the dealership and I've also contacted vw corporate in reference to the issue. The loaner atlas the dealer gave me performs in the same defective manner. I believe there's a computer programming issue and all atlas' need recalled to correct the issue because they're not performing per the owner's manual; which could lead to serious injury or death. There is video of the issue and the dealer was able to recreate the problem as well even though they are fighting me to correct the issue.
CategoryPower Train, Unknown Or Other
DateNov 22, 2019
StateCA
Description
We bought this new vehicle on november 8, 2019. An extremely strong odor protruded from this vehicle inside the cabin when the vehicle was idling and when turned off. It smelled like burning paint or an engine burning smell. It was nauseating and made my six year old son very sick. This was our primary and most important, vital concern and worry.
CategoryEngine
DateNov 13, 2019
StateMI
Description
Coolant level is low. They said is a leak on it which is going inside the engine. This a major major issue for this brand and expensive car. My car had only 8400 miles on it. One year old. This is on unacceptable, for so much money I payed. And so much for 'german engineering' please investigate this not the first vehicle complaing look at the fb page vw atlas complains.
CategorySeat Belts
DateNov 09, 2019
StateTX
Description
The seat belt indicator light on the dash has come on 2x when my seat belt has been on. The sound will stop after several miles but the light stays on for the whole trip. It happened the 1st time in roughly september & then november 9th
CategoryUnknown Or Other
DateOct 25, 2019
StateTX
Description
Forward collision avoidance false(unprompted) activation- conditions-4 lane road with center turn lane, weather dry, daylight, traffic moderate. Driving straight at 30 mph steady speed with no cars ahead in close proximity the car detected an obstacle and entered autonomous braking almost to a complete stop. My wife was driving and I scanned all directions for a potential hazard. There were cars in the center turn lane but none entering or exiting from either direction or even making slight steering corrections that the sensors could have interpreted as a impending collision threat. Fortunately no cars were close behind us that could have resulted in a rear end collision. Although this is the first event for our atlas our friends atlas has had multiple similar events that they have tried to recreate the scenario with no success. The dealer was not able to find any faults with their car. We have yet to bring our atlas in for diagnostics.
CategorySteering
DateOct 22, 2019
StateGA
Description
At delivery (4400 miles) as this was a program car, the steering column creeks, pops, and crackles with at times produces a low pitch high frequency moan/grown. This is most notable at low speeds for the crackling noise, the moaning sound is evident at 60 mph or so. I shut down the vehicle and towed it to dealership. Steering failure did not occur, but the noises created safety concern. The salesman claimed that this was a operational characteristic of the vehicle
CategoryPower Train
DateOct 07, 2019
StateIL
Description
You hear wosshing sound when you start slow acceleration from almost stop, not completely stop, like 5mph. It happens every single time. The issue is that vehicle does not shift to 2nd gear, stays in 3rd when it's around 5mph. This load is causing torque converter and pump to work harder to get vehicle rolling. I believe it is a transmission issue since it only happens in 3rd gear around 1500 to 2000 rpms. For me, I hear it the most when I am accelerating after coming to a "stop". Once I hear the noise, I flip the car into manual mode and it is always in 3rd gear. Although you feel like you are almost stopped, the car is still in 3rd gear. Do the same "stop" while in manual mode and downshift to 2nd, and there isn't a noise. Mechanic at dealership tried other new atlas' on the lot and found same issues. There are a lot of people out there having same problem. Honestly, my noise seems to be getting worse and louder each day.
CategoryPower Train
DateOct 04, 2019
StateVA
Description
When moving and under a load at lower rpms the transmission makes a screeching noise like something is grinding. Have brought this in to the dealer only to be told that it is "normal" for vw atlas vehicles. I feel that this cannot be normal and do not trust this answer from vw especially after we were lied to about the diesel emissions problem. I am worried that these transmissions are faulty and may give out unexpectedly. I was told that if I were to be stranded the roadside assistance would help me but this is unacceptable and being stranded could be a huge safety hazard.
CategoryEngine, Fuel/propulsion System
DateSep 16, 2019
StateCO
Description
Engine light came on. Strong gas smell inside car. Took to dealership. Has multiple gas leaks and dealership is replacing the gas tank and lines.
CategoryService Brakes
DateSep 13, 2019
StateTX
Description
Automatic braking stops car when exiting parking lot onto main road, could not pull straight out of parking lot. Emergency braking deployed 3 times. On coming traffic had to stop because car would not move unit I turned system off. Multiple cars were behind me and could not back up enough to not block traffic. No obstructions where in front of me just slightly steeper angle exiting parking lot.
CategoryElectrical System, Service Brakes
DateSep 11, 2019
StateFL
Description
Upon accelerating my 2019 vw atlas down an empty street between 10 to 20 miles per hour the autonamous emergency brake sensor malfunctioned and the car suddenly came to a complete stop jolting us forward. It was so unexpected that my hands slipped off the steering wheel and landed on the dash board. The halt came with a very loud noise. As I explained to the dealership technician and vw corporate office regional case manager, there was no vehicle in front of me. There were no pedestrians, animals, obstacles, etc. On the roadway. The day was sunny and the grill emblem that houses the system sensor was unobstructed and clean. If there would have been a vehicle behind me I would have been rear ended. The dealership told me that "they could not duplicate the issue" and per corporate engineers the sensor is working per specifications and no fault codes were found with the sensor. Imagine receiving this explanation after that scary incident happens to you out of no where. Now I can't get back into the vehicle without thinking when it will happen next. Too have written a letter to the ceo of volkswagen seeking a resolution to the problem. My thought is that it's a problem with the sensor's software code and volkswagen doesn't have a solution. Please I ask that this issue be investigated and a recall be issued. The internet has info on other owners with same issue along with a class action lawsuit filed in california against vw for the same issue. Thank you. *js
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateSep 07, 2019
StateCA
Description
The gas consumption is below what volkswagen claims and advertises. Our car averages 14 mpg instead of 19 mpg. On user forums, other atlas owners have complained about averaging 14 mpg. When we put the car in reverse, it starts to roll forward. The transmission jolts while driving. Since we got the car, the check engine light has been on for an evap leak. The dealership "fixed" it. However, several hours later, the check engine light came back on.
CategoryEngine, Unknown Or Other
DateSep 06, 2019
StateCO
Description
Engine light is on... Interior smells like gas and gas gage is showing low level very fast.
CategoryService Brakes
DateSep 04, 2019
StateNC
Description
Emergency brake activated when the vehicle was in motion and turning towards an open parking space. Nothing was in front of the vehicle at the time of the emergency brake deploying. This left the vehicle stuck in the middle of parking lane and could have been hit by cross traffic.
CategoryElectronic Stability Control, Service Brakes
DateAug 23, 2019
StateMD
Description
The car is 6 months old. We have 5 documented cases of the vehicle stopping/braking on it's own for no reason. The dealer and vw corporate do not have a fix and suggested we keep driving it to get more documented occurrences. The vehicle poses an extreme safety risk at this time due to faulty braking assist mechanisms. 2 of the 5 occurrences involved it throwing the parking brake on by itself and the other 3 were drastic slow downs with nothing around. All incidents reports are attached and are exactly what was turned into the dealer and vw corporate.
CategoryBack Over Prevention: Sensing System: Camera, Forward Collision Avoidance
DateAug 22, 2019
StateCA
Description
Tl* the contact owns a 2019 volkswagen atlas. While driving up an inclined road and making a left turn, the collision avoidance system beeped while erroneously sensing something was ahead of the vehicle. Also, while the vehicle was in reverse, the back-up camera did not immediately display the person walking behind the vehicle. The person was not displayed on the camera until they were in the middle of the screen. The cause of the failures was not determined. Norm reeves volkswagen (20 auto center dr, irvin, ca) was notified of the failure and stated that the vehicle operated normally. The manufacturer was also contacted. The failure mileage was 800.
CategoryService Brakes
DateAug 18, 2019
StateOH
Description
I was driving down a road going 35 mph and suddenly the automatic braking system engaged causing the vehicle to slam on its brakes almost completely stopping. There was no advance warning that this was going to occur (e. G. Sound or dashboard alert). Further there were no cars in front of me, no pedestrians, or anything else that could have caused the front collision automatic braking to engage. Thankfully there was no vehicle immediately behind me or they would have surely crashed into me.
CategoryUnknown Or Other
DateAug 15, 2019
StateKS
Description
Vehicle auto locks with rfid keys in the car which locked child in the car. Driver entered vehicle using rfid key fob (using touch sensor on door), placed 1. 5 year old child in the rear passenger side 2d row seat into an approved 5pt car seat and shut the door. Driver placed purse with key fob into passenger seat and shut the door. Walked around to place older child into driver side 2d row seat the door was locked and could not be opened. All doors were locked due to a 45 second timeout feature. The keys and child were locked into the car requiring first responders to break the driver's window to unlock the car from the inside. The alarm sounded upon breaking the glass, and when the unlock button on the driver door was pressed, the doors unlocked and the key fob was retrieved to silence the alarm. The child was in the vehicle for over 20 minutes in a ca desert. This occurred on an air force base, where first responders logged and reported the incident.
CategoryService Brakes
DateAug 14, 2019
StateMS
Description
Automatic collision braking system engages in sudden and unexpected braking when there is no obstacle (or cars) near vehicle. Automatic brakes have stopped car to a halt without warning when driving on or turning on slight slope city street that levels out to the road. The sudden braking has almost caused collisions as vehicle stops for no reason without warning in middle of street/traffic. Very concerned as no way to turn off system and afraid to drive vehicle for fear it will stop automatically for no reason in heavier traffic or on bridge where angle of road/bridge may slope. The sudden braking has occurred twice this week at location I have to drive to every day and cannot bypass.
CategoryService Brakes, Unknown Or Other
DateAug 12, 2019
StateCA
Description
Auto braking system causes car to brake when exiting a driveway. Alerts to the road as an obstacle when going down an incline. The system reads road as an obstacle, like a person or car. Braking system causes car to brake leaving driveways. Car comes to a complete stop, engine cuts off with car in traffic - oncoming traffic. This is the brake manuevering system - reads road as a hazard causing the car to automatically apply the brakes. Brakes are applied suddenly and the force is as if I am being hit at a high speed from behind. That is what I thought happened. Takes 15-20 seconds to restart the car, during which time I 'm in traffic or half in traffic and half in the driveway subject to great bodily harm from other cars those that do not expect me to be stopped there or from cars behind me this places me, my family, passengers and other drivers at great risk of harm. This has happened numerous times and at numerous different speeds. Each time I have been lucky to have avoided being hit. I have been told that this is how the car is designed and that there is no fix for this except to turn off the system which also turns off the system should a hazard appear before my vehicle. I was required to turn off the system myself because vw has stated it is a liability for them to turn it off. The date listed is the first time it happened but it has happened close to a dozen times. I have taken the car in twice only to be told that there is nothing they can do as the system is operating as designed. Vw has told me that the system cannot differentiate and to ensure the braking does not go on (although it will still beep and alert) I must exit all driveways no faster than 3 mph. When exiting into high traffic areas, such as where I live this will place me at grave danger.
CategoryEngine, Power Train
DateAug 04, 2019
StatePA
Description
This is a consistent issue and I'm worried powertrain damage is occurring. When accelerating from stopped or at low speed there is a very loud screening / grinding sound coming from the powertrain / transmission - possibly the torque converter. It happens frequently and is is very noticeable, usually when the vehicle starts to accelerate or increases acceleration at low speed then it usually goes away. I described the to two vw dealership service departments and both said "they hadn't heard of that one." I was in for other service and was told they could not replicate the sound, however it screeched when leaving the dealership! The vw atlas forums have many posts on this issue. And lots of folks like myself are not getting any information and are concerned about safety. I did not get any meaningful help from vw or their dealer service departments. I am also worried this is causing issues or damage and is not being acknowledged or addressed by vw and their authorized service facilities.
CategoryService Brakes
DateJul 26, 2019
StateIN
Description
Vehicle has a faulty front facing camera that has or had a data issue that causes the vehicle to immediately stop without warning and the parking brake to engage. I took the vehicle to tom wood volkswagen where they confirmed the issue, and said it had happened some place else as well. This will easily cause rear impact crashes because the vehicle abruptly stops in the middle of the road without warning.
CategoryService Brakes
DateJul 17, 2019
StateOK
Description
From the parking lot of a large shopping center we tried to turn onto the main road. We pressed the gas pedal and started to accelerate, went a few feet and then the car slammed on the brakes itself when we were about halfway into the lane. We then had to press on the accelerator a few times and it finally kicked in and started moving again. Thankfully no one was coming in that llane as we were stopped halfway in it. The same exact thing happened the next day and then it also happened two times in reverse backing out of a driveway.
CategoryUnknown Or Other
DateJul 03, 2019
StateIN
Description
On the tenth day of owning our brand new vehicle, we were driving down highway 74 at 70 miles per hour. It was the first time this vehicle has driven at highway speeds for more than an hour. The weather was sunny and in the low 90s. All of a sudden we heard a loud explosion sound and the front panel of our panoramic sunroof had exploded. The shade was open and the tempered glass fell on our entire family including two children aged 7 and 4. There was no impact from an outside object. The initial picture shows what it looked like from inside the car immediately after this occurred. We closed the sunshade to stop glass from falling into the vehicle until we could get to a safe spot. The two pictures from outside the vehicle are after the sunshade was closed. The final picture shows glass inside the vehicle next to my son's feet.
CategoryElectronic Stability Control, Power Train, Vehicle Speed Control
DateJul 02, 2019
StateNY
Description
1) radar auto-brake: when parallel parking and backing ( going in reverse ) parallel to the curb, at maybe 2 mph and 10 inches from curb, I got yellow stop, stop !!!!!!! Message followed by sensation of hitting an object and being thrown into the seat. Only there was no object. Ran out of a car, nothing and nobody there, at least for 50 yards. An auto-brake engaged. That is really broken. Interference caused it to do that ? Overheated computer in 90 degree sun ? 2) transmission logic: unrelated to above, when going in slow traffic 2-10 mph, pressing gas shifts transmission into higher gear instead of lower, resulting in hit-like engagement and actual inability to rev the engine and accelerate. Slow and deep pedal movement does downshift and accelerate but too much. All cars are like that and I test drove several. 3) transmission logic: related to (2) above, paradoxically in sport driving mode, when trying to accelerate and merge highway from 10 mph, transmission shifted up several gears, not allowing to rev the engine, and resulted in rpm decay /power loss -- very scary. That launch was timely aborted, and driver later merged the road in manual "tiptronic" mode. 4) improper gas pedal calibration: compared to other german, japanese and american cars, vw atlas has abnormal and unsafe gas pedal calibration. From a stop, only lightly feathering the pedal results in civilized controlled motion. Normal gas pedal pressure results in a car rocketing forward uncontrollably. Vw has to talk to some other manufacturers and get their gas calibration consistent with other cars, so it can be driven steady and safely at slow speeds when necessary.
CategoryPower Train
DateJun 24, 2019
StateTX
Description
One week after vehicle was purchased new, it began to make a grinding noise during the following scenarios: accelerating from low speed / taking off from a stop / after vehicle turned off. Vehicle was taken to dealer but they were unable to duplicate sound on first attempt. Vehicle has again been dropped off at dealer as grinding noise continues and gets louder at times. Have searched in different forums and some state that it is related to the vehicle not being properly programmed to shift from 3rd to 2nd when slowing down. Instead it skips 2nd gear (not a professional opinion as I am just quoting what I've read). Some have stated it could be the torque converter. Still no solution.
CategoryFuel/propulsion System
DateJun 09, 2019
StateWA
Description
2019 vw volkswagen sel-p with 1600 miles. Started the car to come home from the park 2 miles away from home and halfway home the car started cutting out, had very limited power, epc light came on followed shortly by the engine light and a fuel smell. By the time I pulled into my driveway the fuel smell was very strong. Shut the vehicle off and restarted it while someone was looking in the engine compartment. It was immediately seen that a massive amount of fuel was dumping from the fuel rail/injector area at the front of the engine. Raw gas was also seen dripping onto ground. Fuel is only dumping when vehicle is started and running. Luckily drive was a short distance or it is very likely it would have caught fire due to the location of the fuel leak.
CategoryService Brakes
DateApr 25, 2019
StateWA
Description
Car brakes by itself thinking there is another vehicle in front of it. This has happened on 3 occasions took it into the dealer and they say everything is ok dont follow to close. They seem to not understand that there is no vehicle in front of our car. This could be a pretty bad situation if the vehicle desides to slam on the brakes with a semi truck behind you.
CategoryService Brakes
DateApr 18, 2019
StateAZ
Description
Tl* the contact owns a 2019 volkswagen atlas. The contact stated that the brake safety feature engaged when driving on an incline or over bumps in the road. The safety feature caused the vehicle to come to a complete stop. The contact stated that the engine area emitted a beeping and grinding noise when the engine shut down. The contact had to place the gear into park, then reverse, and then restart the engine to regain normal function. The contact spoke with larry h. Miller volkswagen (10205 west papago fwy, avondale, az 85323, (480) 865-3991) and was informed that the vehicle was performing normally and the safety feature engaged when it sensed an incline. The dealer advised the contact that the maneuver braking system could be disengaged to stop the incline detection. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 1,500.
CategoryEngine, Power Train
DateApr 12, 2019
StateWA
Description
Bought my atlas on 3/24/19, a few days after I got the low coolant warning light while driving. Took it in to the dealer and they topped it off and said, "oh they come to the dealer sometimes a little low." not sure why they don't check when prepping the car for delivery. On 4/3, light came on again while driving. Took it back to the dealer 4/4, no visible leak underneath or by the tank. A possible leak was found behind the engine near the firewall, I can see some pink pooling on something silver (engine or trans whatever it is). They determined that the coolant hose has failed and claim to have never seen that issue before. They ordered the wrong parts and couldn't fit. They are ordering more parts and it could be a few weeks before I get it back. I have also engaged vw of america. This should not happen on a new car yet alone the dealer take so long to fix it. The car has only 400 miles on it. Please investigate. Thanks.
CategoryAir Bags
DateMar 23, 2019
StateWI
Description
Air bag error light showed up when I turned on my car, under 3,000 miles on car car was driven the night before and driver reported air bag error light flashing and then remained steady on.
CategoryElectrical System, Engine, Service Brakes
DateMar 22, 2019
StateNJ
Description
My battery died while driving and I had no control of brakes or wheel
CategoryUnknown Or Other
DateMar 22, 2019
StateLA
Description
Water collecting on front passenger floorboard. A/c drip line pinched or damaged during assembly is thought to be responsible
CategorySeat Belts, Seats
DateFeb 19, 2019
StateCO
Description
While driving and coming to a slow stop at a stop sign. The middle row right side seat disengaged while child and car seat in the seat and flung forwarded and into the back of the front passenger seat.
CategoryUnknown Or Other
DateDec 29, 2018
StateTX
Description
Defect in air conditioning unit. Also, incorrectly coded data container which fails to provide audible warning when the driver opens the door which increases risk of vehicle theft.

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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7 COMMENTS
  • Dave

    Gas mileage is terrible.
    Look. I know its an SUV and its heavy and blah blah blah. But this is 2021 and you mean to tell me one of the best German automakers cant make a fuel efficient SUV???
    I owned a Passat R-Line (2.0t TSI) before I got my Atlas and my Passat would do excellent in mileage. Mixed driving would get 450-600+ miles to a tank of gas.
    So one day as I’m driving and cruising my “ecm” light comes on. I take right then to the dealer to have the code read and its some sort of ecm wiring plug pr harness. I have the part ordered only to have the salesperson forget and now I have to wait 3 more weeks. Finally get the part installed and I notice my trip mileage was getting short and shorter over time. The only thing I could trace it to was the ecm wiring harness being installed.
    I did a vin check on my Atlas and wouldnt you know it, same thing happened. This ecm wiring plug, harness, I think is a major contributing factor for these low Atlas gas mileage numbers.

  • Gracie

    We are having problem with the back sensor and it keeps beeping and apparently its not covered with the warranty. The vehicle is 10 months old!!! Apparently its because of the mud. We go to the car wash at least twice a week. I guess we cant drive this vehicle in place where there is dirt or mid!!! Furious!

  • Robert

    I have a 2020 Cross Sport. The first gear will frequently take a very long time to shift to 2nd causing excessive RPMs . The vehicles driver seat doesn’t go back far enough to fit people with longer than average legged people and wont rise up high enough for shorter people. My wife is 4’7 and cant drive it comfortably. The remote starter will have to be reset if the ECM throws a code and some codes wont show on the dash,,,, like the fuel cap being lose !

  • Nero

    I must be lucky because I have 40k on my Atlas and not one issue yet. I do however hear the transmission noise and yes it’s annoying but not a defect. Plenty of info on forums around this subject and is a gas saving feature of the tranny shifting. Designed that way.

    However you can avoid the noise altogether if you manually shift, which is kind of fun to launch the Atlas from 1st.

  • Marcella

    Bought a 2019 VW Atlas R-Line in November 2019.
    We had to suffer a 110 degree Summer with no A/C.
    The system was not charged and it took the dealership 3 months to get their faulty machine to work.
    Now just weeks after A/C issue has been resolved we have to replace the entire front drivers side strut tower. We can hear rattling coming from that side.
    VW customer service isn’t awful. They need to fire the lead rep. She has zero compassion and doesn’t even own a car.
    They are full of excuses.

  • Kyle M

    Where to start 5 am driving all lights just shut off. Cruise controll picks an chooses when to work. Rpms while driving down interstate at speed limit rpm jump 2-3rpms constantly. Radio works some times others it kicks the blue tooth off dealer cant replicate any. Asked them to check for coolant leak they leave off ticket. Heat didn’t work they had for a month to change a sensor took the tech 10 mins to change. Its been issue after issue

  • jackieh@yahoo.com

    I have a 2019 Volkswagen R line atlas. It has been nightmare since day one.
    1. All of my front shocks needed replaced within 2mths they were all leaking air
    2. my computer system will not work with an android phone without constan issues
    3. My GPS will not work, it always says I’m in a field but I’m on a road. They replaced my antenna said that was the issue but it still doesn’t work. Going back in again.
    4. The gas mileage is not what the sticker says I am sitting around 20-25 km per liter which is costing me a fortune to run …
    5. The car has major fault. When a code shows on your dash and goes away the code will NOT clear from the system. This prevents the automatic car starter to work. So I have had to lose a day for my car again to have the code cleared because my starter failed to turn on. Spoke to VW they told me there is no fix for this. If a code doesn’t clear the car considers it a safe issue and reuses to allow the starter to work. Once your out of warranty you will pay regularly to have the codes clear.

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