2020 Jeep Wrangler Problems and Top Complaints – Is Your Car A Lemon?

Suspension, steering, suspension and powertrain issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

There aren’t any other SUVs quite like the 2020 Jeep Wrangler. Even FCA claims that it is “never duplicated,” but it might be that other manufacturers simply don’t want to recreate all of the problems. It turns out that this iconic SUV suffers from a faulty electrical system, a defective powertrain and malfunctioning steering systems.

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NHTSA Complaints for the 2020 Jeep Wrangler

Complaint CategoryNumber of Complaints
Steering
155
Unknown Or Other
22
Electrical System
20
Suspension
18
Power Train
16
Visibility/wiper
15
Engine
12
Structure:body
5
Seats
5
Fuel/propulsion System
5

Problems with the Electrical System

The new Wrangler models are meant to head off-road, but that doesn’t change the fact that owners want the latest electrical and technological equipment as well. However, this SUV simply isn’t equipped to handle the demands of modern innovations.

Just look at this NHTSA complaint. “While driving on a highway, and also on local roads, a Service Shifter Error message comes up on the dash display. Right after that, numerous error lights come on, indicating numerous failures along with a Check Engine Light. In addition, the steering locks up making it extremely difficult to steer the vehicle. Makes it very difficult to steer the vehicle when this happens. And, it has happened several times. There are videos online that show this failure on other new Jeep Wranglers.”

It turns out this is only one electrical-related problem plaguing the Wrangler. There is also a massive recall affecting more than 300,000 models. NHTSA Campaign Number 20V191000 states that there is a lingering rear view image that can become distracting to drivers, increasing the chance of an accident. Maybe Jeep thought if it couldn’t get the back-up camera to work properly, it would just create its own images to show.

Problems with the Transmission

If a vehicle is going to be capable off-road, it must have a strong powertrain, but that’s not the case with the Wrangler.

In fact, here is one Edmunds review that specifically addresses how many times their SUV was in the shop because of the powertrain. “We purchased our new 2020 Jeep Wrangler Sahara Unlimited in January 2020.  Since then, it’s been in the shop three times with some sort of serpentine issue.  Each time, the dealer (tried two) has had the car in the shop for a week at a time and each time replaced the tensioner and given it back with the same issue (sometimes slightly improved and sometimes worse).  The techs hear the issue but can’t resolve it. It is currently at the dealer again trying to figure out what is wrong.”

It should be no surprise that there is also a recall related to the powertrain. NHTSA Campaign Number 20V124000 states that more than 30,000 vehicles might have a clutch pressure plate that can overheat. If this occurs, it could also fracture or catch on fire. It’s unlikely that many off-road enthusiasts want to deal with a fire while traveling through the forest on an adventure. It’s no wonder that other automakers don’t want to “duplicate” the design.

Problems with the Steering and Suspension

Probably the largest amount of complaints regarding the Wrangler has to do with either the steering or suspension system, which seems to be related.

Here is another NHTSA review. “My new 2020 Jeep Wrangler Sport has excessive steering wheel play resulting in an inability to maintain a straight line at speed on the interstates. Unlike my previous 2018 Wrangler Sahara, or current 2020 Grand Cherokees, which permit total steering control, the Sport moves from side-to-side, i.e., ‘floats,’ in the drafts of tractor trailers as they pass, or in crosswinds, or on bumpy roads. Can’t maintain a straight line in the lane, only able to recover as the vehicle drifts from center. The dealership’s service department says it’s not fixable; Chrysler’s customer concern dept says it’s a ‘factory built wheel assembly and can’t be adjusted.’ As I’ve driven all models of Jeeps for some 30 years, I’m quite disappointed inasmuch as it’s a serious safety issue not being able to fully control the front end at speeds on the highway.”

It turns out; there is another recall about the suspension that could affect the handling. NHTSA Campaign Number 20V042000 states that there was an improper weld to the lower control arm on some SUVs. Because of this defect, the lower control arm could separate from the axle and cause an accident. While enthusiasts claim that some of the handling issues are because this is an SUV meant for off-roading, these malfunctions cannot be accepted. Maybe Jeep should consider recreating the Wrangler without “duplicating” the existing design. It’s time to start over with a clean slate.

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Complaint Data

CategorySuspension
DateNov 25, 2022
StateOH
Description
At highway speeds, when hitting a bump, the front end vibrates and becomes a unstable. The corrective action is slowing down and the speed limit, in traffic, until the vibration disappears. There's a known factory fix for this issue. The vehicle had the a new or replacement part installed during the summer. The issue appeared resolved until today (2022-11-25) when it occurred twice.
CategoryPower Train
DateNov 22, 2022
StateCT
Description
Shifter cables on my 2020 jeep wrangler have fallen off five times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a lemon law complaint with the jeep manufacturer. The problem has occurred five times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning.
CategorySteering
DateNov 14, 2022
StateFL
Description
The jeep wanders down the road, on its own it moves from l to r or r to l. You have had 233 complaints about this model and 153 have been about steering problems. Do you think an investigation is warranted? This is now #154. No satisfaction form dealer. I guess no ones been killed yet so it's a write off as a one off. This needs to be dealt with. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategorySteering, Suspension, Vehicle Speed Control
DateNov 11, 2022
StateTX
Description
The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.
CategoryVisibility/wiper
DateNov 10, 2022
StateFL
Description
One side of the the visor on the drivers side continues to fall out. Seems it's a compression based design.
CategoryUnknown Or Other, Visibility/wiper
DateOct 18, 2022
StateNJ
Description
Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.
CategoryUnknown Or Other
DateOct 17, 2022
StateIL
Description
I had the rear defrost repaired at the jeep dealer under the manufacturer warranty. The first time I used the rear defrost in cold weather after the repair the rear window exploded while driving on the freeway. Extremely loud explosion and glass was everwhere in the rear seat and behind the rear seats. Nobody was in the back seat therfore no injuries.
CategorySteering
DateOct 10, 2022
StateFL
Description
The jeep steering system allows it to wander down the road with occasional slight lock. On the highway it will move to the left and right and you need to continuously correct its path. While passing a large truck on the highway the wind can cause you to move several feet to the left. Sometimes there is a feel like the steering locks. When parked in the driveway the steering wheel moves 2. 5” to 3” before the front wheel move it has not been inspected but will be today by a dealer. I was told by the sales dealership (a different one) that this was normal. There are no warning lights yes the jeep can be inspected anytime
CategoryElectrical System, Engine
DateOct 05, 2022
StateMI
Description
The contact owns a 2020 jeep wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the stop/start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.
CategoryVisibility/wiper
DateOct 04, 2022
StateAZ
Description
Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on wrangler jl/gladiators that is the result of a design flaw in the retaining mechanism. This can happen without notice and while driving at any speed. For me it happened on interstate that the visor fell down, blocking my view.
CategoryAir Bags
DateOct 03, 2022
StateFL
Description
The contact's daughter owned a 2020 jeep wrangler. The contact stated that while his daughter was driving at an unknown speed, another vehicle crashed into the front passenger's side of the vehicle and another vehicle crashed into the front driver's side of the vehicle, causing the vehicle to roll three times. The contact stated that the air bags failed to deploy. As a result of the air bag's failure to perform as needed, the passenger sustained injuries to the chest and head, and also had a seizure. The contact's daughter sustained an injury to the head and punctured lungs. Medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 15,000.
CategoryElectrical System
DateOct 02, 2022
StateOR
Description
After stopping my jeep on september 27th smoke was coming out of the engine immediately. There had been no warning lights on the dash or any smells from the engine. I got out and tried to open the hood and the engine was already fully engulfed in fire. Our jeep had never had any engine trouble or been into the dealership except to have the oil changed. Upon doing my own investigation I have seen many of these fires. Something is definitely wrong with this engine. I could have lost my life.
CategorySteering
DateSep 30, 2022
StateCO
Description
I have had issues with the steering damper (?)/"death wobble" for months. I took it in to get fixed in dec. 2021 and was told they couldn't replicate the problem to fix it. It happened twice the following day. It has been getting progressively worse causing uncontrollable steering and the jeep swaying all over the road. I've had to pull over, slow down or break just to prevent the jeep from going off the road in an uncontrolled manner. I have now made a 2nd appt. To get this fixed.
CategoryPower Train
DateSep 23, 2022
StateCA
Description
While driving on the freeway at 75mph in 2wd the rear axle locker comes on by itself. You will press the button to disengage it and it will just blink. Sometimes it will release, but will turn back on by itself. This is not safe and left my vehicle in a compromising condition.
CategoryElectrical System
DateSep 20, 2022
StateNC
Description
I had been driving my car off and on throughout the day without incidence. I stopped by the the grocery store and went in for a very short amount of time. I came out and cranked my car, it cranked as normal. I drove out of the parking lot into traffic and the car just started going haywire then shut off. Lights were flashing inside the car, the dash lights kept coming on and off, the wipers were moving even though they had not been on previously. I turned on my hazard lights and they would only illuminate in the front of the vehicle, but also intermittently. I had no means of warning other drivers, this occurred after dark. The car would not go into neutral so it could be pushed from the roadway. There were no warning lights to let me know anything was wrong. I had no indicators prior to this occurrence and was left completely stranded in traffic in the dark. I was told by the auto shop it was towed to that the issue was the auxiliary battery. This battery was causing a drain on the main battery and therefore shut down.
CategoryVisibility/wiper
DateSep 15, 2022
StateWA
Description
My driver's side sun visor does not stay in place while driving and pops out of its holder, even if the visor is folded up out of the way and not being used. When the visor pops out of place, it hangs by the wires for visor mirror lighting. I purchased my vehicle new feb 2020, and my vehicle currently only has about 10,500 miles. The visor began popping out of place around april/may 2022. The visor popping out of place is dangerous because 1) it happens while driving, especially over rough roads, and this obscures my view of the road (!!!), 2) it has happened multiple times, unpredictably, and 3) I cannot use the visor to block out bright light while driving because it falls out if I fold down the visor, which makes it difficult to drive comfortably around sunrise or sunset. On august 15th, 2022 went to the dealer where I purchased the vehicle (autonation jeep bellevue in washington state) to get this problem looked at as my vehicle is still under warranty. The service center confirmed the problem, as mentioned in the invoice, and they mentioned they would have to replace the entire sun visor assembly. However, I have not heard back from the dealer concerning replacement as likely the parts are on back order. The pictures I provided are for the visor popped out showing the visor popped out of place when it was supposed to be in the folded up, out of the way position, and the folded down position as well as the hinge that seems to pop out of place. According to different forums of owners of wrangler jl like mine, visors popping out of place are frequent problems, and replacing the visor with the same visor assembly only temporarily fixes the problem because replacement does nothing about the bad design that leads to the visor falling out of place.
CategoryVisibility/wiper
DateSep 12, 2022
StateUT
Description
I was driving during the night and suddenly the driver sun visor fell apart I was driving on the freeway the windshield on jeeps is little plus the visor on the way was kind of dangerous I had to hold it whit my hand to be able to make it home now I'm just wondering if the dealer is going to cover the repair costs and put something better on place it really is a safety issue that needs to be fixed some how
CategoryPower Train
DateSep 02, 2022
StateCO
Description
Clutch pedal intermittently sticks when pressed to the floor. If you press and hold the clutch to the floor and release it slowly you can feel it bind up. 3 things normally happen. #1. It will stick to the floor #2. It will stick for a short time and as you raise your foot, the pedal will hit the bottom of your foot, jerking the jeep forward. #3 it does release as normal. I have taken the jeep to the dealer last year 8/21 and they couldn't replicate the issue. However they reported a leaky hose that they replaced. I couldn't identify any hoses that were newly replaced. It has gotten progressively worse and now I can replicate the issue after a few attempts. When at a complete stop pointing uphill there is a risk of rolling back into another vehicle if the clutch doesnt engage. Transitioning from a complete stop to moving forward is not very smooth if the clutch pops up on its own. Sometimes it ends up in the engine stopping and having to restart the vehicle. The jeep is available for inspection. I have tried to schedule another repair but waiting for a response from the dealer. The jeep has other recalls for the clutch and I believe all recalls have been applied to the vehicle. I have an email that I sent to the dealer with photos that I sent to the dealer when I first noticed this issue. I can also try to find the invoice from last year.
CategoryElectrical System
DateAug 31, 2022
StateLA
Description
My vehicle is still at the jeep dealership service center being repaired, but so far, the reported issue includes a "shorted" fuse block. As I was driving the vehicle, I was approaching a red light when my vehicle abruptly halted. The cars behind & near me were forced to go around to avoid hitting my vehicle. The dashboard initially flashed the message "safety mode" or something similar, the check engine light came on, the brakes locked, & the power steering & windows ceased to function. While I waited for the police, I tried to restart the vehicle many times, in hopes of getting it into neutral and/or getting it off of the roadway - nothing worked. The vehicle then began to flash the message "service electronic stability control." the dotd serviceman & the tow truck driver were unable to get the vehicle into neutral manually, so it had to be dragged using chains. Once the vehicle was towed to the jeep dealership (covington, la), I was first told that the battery had a voltage of 0. After replacing the battery, I was told that the fuse block was shorted. The representative explained the fuse block's purpose, & further explained that because mine shorted, the battery was unable to communicate with the rest of the vehicle, like the alternator & the pcm, on how much voltage was coming out of the system - I. E., since my computer shorted, the vehicle did not know that the battery was dead. Thus, when the battery killed abruptly while driving, the vehicle basically panicked & went into “safe mode” (limp mode) & locked up the entire machine. I asked repeatedly how this happens and how it can be avoided in the future, and while dancing around many indirect answers, the rep stated that my fuse block in this instance basically caused a complete electronic failure of the vehicle. I am an attorney & I have spoken with experts who suggest that this issue should be investigated. It is a serious hazard & a defect for one glitched part to kill the entire machine while driving.
CategorySteering
DateAug 29, 2022
StateMS
Description
Steering wheel locked while attempting a right turn. This resulted in an accident when vehicle would not turn. After cutting off vehicle and restarting, steering appeared normal.
CategoryStructure:interior Panels:sun Visor
DateAug 22, 2022
StateCO
Description
The contact owns a 2020 jeep wrangler. The contact stated the front driver's and passenger's side sun visors would fall independently. The contact stated the sun visors were fractured and failed to remain upright. The contact took the vehicle to the local dealer and was informed that the sun visors needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 37,660.
CategoryElectrical System, Engine, Power Train
DateAug 09, 2022
StateAZ
Description
Engine surges forward when coming to a stop (brakes applied) or when at a complete stop and the engine is in drive. This happened in aug 2020 with 5000 miles on odometer, and again in june 2022 with 26000 miles.
CategoryVisibility/wiper
DateJul 27, 2022
StateTX
Description
Sun visor - while driving on the interstate, the sun visor detached from the attachment point and obstructed my vision. I pushed the shaft back up and wedged it to get home. I will take it to the dealership to have the sun visor replaced.
CategorySteering, Suspension, Wheels
DateJun 22, 2022
StateCA
Description
I experience extreme shaking of the steering wheel when traveling in the freeway and hitting a small imperfection on the road causing the care to shake and the steering wheel to vibrate violently to the point I have slow down abruptly from 70mph to under 50mph. Took the jeep to have it check after a day the dealer was not able to reproduce the issue, advised them of the speed that it happens at and are not willing to work on it. They are asking me to pick the car up. No warning prior to issue happening, you can be driving smoothly down the road up to 80mph once the imperfection in the road is hit the car starts vibrating/shaking.
CategorySteering
DateJun 07, 2022
StateOH
Description
There is a large amount of steering wandering while driving at slow and faster speeds. There is a significant amount of “play” in the steering wheel while driving. I have to constantly correct the wheel while driving to stay in my lane. This is a very dangerous issue for me.
CategorySuspension
DateJun 02, 2022
StateFL
Description
The contact owns a 2020 jeep wrangler. The contact stated while driving approximately 60-70 mph, the vehicle experienced a death wobble. The vehicle was taken to the dealer, and the dealer tightened the three bolts on the front end; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,500.
CategoryVisibility/wiper
DateJun 02, 2022
StateCA
Description
Drivers side visor fell from mount and dangled by wires in front of me while driving. I needed to hold the visor with my left hand while steering with the right until I could come to a safe stop. Not ideal when the sun is in shining into my eyes. I was able to jam the visor back in but it will fall out if I move it too much, so I dont use it. The dealer said they had never heard of it and wants me to leave it with them but that is very inconvenient and I dont expect them to fix it under warranty. The internet has many accounts of this happening and diy modifications to fix it.
CategoryElectrical System, Engine, Steering
DateJun 01, 2022
StateGA
Description
After one year of owning the jeep wrangler 2020 the steering wheel would lock up while driving. This not only puts me at risk but others also. After multiple times of this happening I have dodged multiple accidents and collisions with other cars and thankfully avoiding death. When the steering wheel locks & this happens I am not able to turn the wheel at all. We have attempted to get this car repaired by our dealership over 5 times, we are now in the process of the lemon law and fca completely does not care. They are continuously brushing us off and dragging this whole process out. I have explained how dangerous this problem is and no one contacts us back. We have sent multiple emails and called and left voicemails and no one responds. Fca keeps asking for paperwork we have sent multiple times. This jeep wrangler is a death trap and I refuse to drive it. We are making payments every month and cannot enjoy the car. We have not even missed one payment and this is how we get treated. I will not recommend jeeps products to anyone. I don't think I will ever buy a jeep product again. I am putting this out there so no one else will be put in this miserable position or put their life in danger dealing with jeeps awful products. This needs to be addressed before someone dies.
CategoryElectrical System, Engine, Steering
DateMay 27, 2022
StateIN
Description
I am getting an error message to "service shifter", and "service stability". The cars goes into a limp mode. The dash board alarms every error possible. Driving the car is unsafe, as it is unpredictable. When the car is off and the keys are not in it, the car will run in some way because the windshield wipers will start working. The vehicle has been brought to the dealership 4 times now with the same problem. They have not yet been able to permanently correct the issue. At most, I have gone 50 mile until the issue comes back. The warning messages will "ding" and appear on screen and the steering wheel will prevent driving any other way than straight forward. There were no other symptoms in the car, the car has been serviced regularly and on schedule by the dealership, and has approx 32k miles at this time. I have been researching the issue in different forums, and it appears that this has been reported as an issue since 2018. Unfortunately, I have yet to see a solution posted on the matter.
CategoryUnknown Or Other
DateMay 24, 2022
StateTX
Description
Received fca notice for emissions recall y68 on my jeep wrangler. Why does this not show up on your website?? Code is lw142704 for pcm software update - y68
CategorySteering, Suspension, Wheels
DateApr 28, 2022
StateNC
Description
My husband and I have had 4 incidents of shaking of this vehicle after turning slightly when hitting a bump in the road whether traveling 45 or 65 miles per hour. Initially when leased had some steering issues which we attributed to tire pressure. 1st incident occurred 11/20 sent to garage and had a steering adjustment due to recall. In march of this year two other incidents. Complaints have been sent to the company, a case manager assigned. Currently in the garage, the diagnostic was negative and the car had to be broken down and a new stabilizer applied. Did not work according to tech, shaking was worse. I am waiting to hear from cm no verbal contact at all. The car is unsafe. I am not sure if anyone has reported however on line reports on electronic media are numerous. I feel it needs to be investigated due to the last incident on a 4 lane road passing a truck was scary. I do think death should be a reason and I think it is sad to have to contact an attorney to drive safety. Let me know if you need further details.
CategoryEngine, Vehicle Speed Control
DateApr 27, 2022
StateWA
Description
When you try to accelerate on to highway or try to accelerate to change lanes the engine losses power or the power shuts down. Trying to pass and losing power I had to return to my previous lane and forced several vehicles to slam on their brakes in my previous lane so I could return. Loosing power trying to enter the passing lane forced the vehicle to slam on their brakes that I had just merged into. On another 2 other occasions vehicle looses power when trying to merge onto freeway. First occasion I was able to pull off to shoulder to avoid flowing traffic. Second incident there was no shoulder when merging onto freeway. Semi truck changed lanes to avoid my vehicle because I could not accelerate to speed. These incidents seem to happen with altitude and freeway driving speeds. There are no engine codes showing. This recent incident happened in the shasta pass area.
CategoryElectrical System
DateApr 26, 2022
StateFL
Description
The contact owns a 2020 jeep wrangler. The contact stated that the wife was driving the vehicle at 20 mph when the vehicle's rear-wheel lock activated without any warning. The vehicle was driven home. The vehicle has not been repaired but the dealer was notified. The manufacturer was notified of the failure. The failure mileage was 24994.
CategoryFuel/propulsion System
DateApr 25, 2022
StateTN
Description
Fuel line ruptured above fuel tank causing diesel fuel to pour out while driving. Driver was unaware of the issue. Rear of vehicle and spare tire were covered in diesel fuel. No impact caused this issue and could have caused a fire.
CategoryElectrical System
DateMar 30, 2022
StateCO
Description
The rear camera/head unit freezes with an image of what was behind the vehicle when placed in reverse. This recently caused an issue where a group of people walked behind my jeep while pulling out. Both myself and the group were fortunate enough that I caught one of the people walking behind my jeep and stopped before backing into them with the backup camera still showing a clear path. This issue has been documented with jeep and was serviced november of 2021. They replaced the unit but after a few months the new head unit started crashing and I am still having this intermittent issue where the screen shows a static image for the rear view upon placing the jeep in reverse. No warning lamps or messages are shown. Eventually the watchdog timer times out after about a minute and the system reboots. The head unit will also crash randomly at other times while driving but this is the only instance it puts safety at risk. I would estimate it occurs 2-5% of the time I back out. Before I took the jeep in for service I documented, in detail, each time the unit crashed and gave it to the service tech, I will send it to you as well when I locate the file. I also attached links to video showing a 2 examples at various different times this occurred, including an instance today. Https://photos. App. Goo. Gl/pvrpop44cjfhhfvn6 https://photos. App. Goo. Gl/alu3daw6sarz3jzj6
CategoryFuel/propulsion System
DateMar 24, 2022
StateFL
Description
Our jeep has smelled of gas since our first week. We were told is was normal, when the tank is just filled or nearly empty, however it happpens all the time and I see that 14,000 2020 jeep wranglers were recalled. Not mine as I guess I have the larger engine. We do not smell it when the windows are up, but in good weather with windows down or top off, is it extremely disconcerting at stop lights. And we cannot park in a garage to be safe,
CategorySteering
DateMar 05, 2022
StateFL
Description
Steering is very loose. Large dead and makes it nearly impossible to maintain straight line in lane above 50 mph. Constant micro adjustments whenever vehicle is in motion. Jeep says nothing wrong. Something is very wrong! Recall is needed for this steering safety issue.
CategoryEngine, Engine And Engine Cooling
DateFeb 28, 2022
StateGA
Description
The contact owns a 2020 jeep wrangler. The contact stated while driving 75-80 mph, the temperature gauge indicated “hot” indicating that the engine was overheating. The contact pulled over to the emergency lane and looked up possible causes for the failure in the owner's manual. The owners manuel instructed the contact to turn off the vehicle and wind the windows down which she performed. The owner's manual also suggested waiting for 15 minutes before restarting the vehicle. The contact performed the functions as instructed and started the vehicle and proceeded to drive however, the failure recurred. The contact stated that there was smoke coming from the engine and the vehicle lost all of the electronic functions. The brake and steering were the only functions that the contact was able to control. The contact engaged the hazard light and pulled over. The contact lifted the hood, rolled the windows down, and waited for the vehicle to cool down. The vehicle was towed to the local dealer where it was diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified and informed about a refund on towing. The approximate failure mileage was 30,791.
CategoryVisibility/wiper
DateFeb 21, 2022
StateTX
Description
Driving on I-35 north (texas) in the morning requires driving directly into the sun rise. I utilize my sun visor daily in order to maintain a safe view of the road, where people are frequently driving over 80 miles per hour. One morning on the way to work, I put my sun visor down so that I could see past the sun glare on my windshield. The sun visor then fell from its open position as I went over a bump in the road. At this point, the visor was hanging several inches lower than it normally does, almost completely obscuring my view of the road. The visor was not able to fall completely, because it was attached to the top of the car via electrical wiring. If it had fallen completely, I would have been in a much safer position. I needed to pull over asap but was unable to do so due to the construction on the highway and therefore had to hold the visor up with one hand while driving with the other until I could find a safe place to stop. The visor is still in the same state as it was when it initially failed. I have had to tape it up and am therefore unable to use it at all. There is no replacement part for the failed piece of plastic within the visor's housing. It requires replacement of the entire assembly, and that will contain the same part that failed in the first place. This seems to be a fairly common problem and has been discussed at length online, including at this website: https://www. Jlwranglerforums. Com/forum/threads/sun-visor-fix. 44865/
CategoryElectrical System
DateFeb 01, 2022
StateOR
Description
I was driving down freeway and all power cut out, pulled over and power came back on. A week later my service 4x4 light came on. I tried to put in 4wd and it got stuck, would not go into 4wd. I had to use excessive force to push stick back to 2wd. I called local dealership to set up an appoint. Service advisor told me he already knew what was wrong with it and that I would have to pay out of pocket because its not being covered by chryler warranty regardless of mileage and with in warranty timeframe. He said it is a "common problem" because these vehicles have soybased wiring and attracts rodents. Took my vehicle in thinking that he must be wrong, but the technician identified that my wiring is damaged. The dealership refused to submit the claim to chrysler corp nor would they put down their statement about the "soy based wiring" when I raised legal issues, they refused to work on my vehicle even if I paid as they stated" they dont want the publicity". I was never informed on purchase that the vehicle I purchased had this safety issue. Work order states damage but eludes specific cause on invoice, no repairs were done, service 4wd light still on, I only have 2wd, all dealerships in area are owned by same group who sold me this vehicle and no appoints for 1 to 2 months available.
CategorySteering, Suspension
DateJan 26, 2022
StateTX
Description
While driving down the highway, hit a pothole, and the vehicle started to shake very violently. Was unable to control the vehicle and crashed against the guardrail causing damage to the vehicle. This happened on january 22, 2022, in san antonio, texas.
CategoryVisibility/wiper
DateJan 12, 2022
StateVA
Description
Windshield cracked in cold with defroster on from top of windshield down between steering wheel and rear view mirror. Upon research this is a common problem in the cold and could cause visibility issues in cold weather states.
CategoryPower Train
DateJan 11, 2022
StateCA
Description
I have a 2020 jl rubicon with manual transmission and 15,970 miles on the vehicle. I have taken it into my local dealer twice for clutch recall issues, the latest in november 2021. 3 weeks later my clutch failed in the middle of a 5 lane highway; there was a terrible grinding noise and a burning smell and the vehicle came to a halt within 30 seconds. I was extremely lucky to be able to get over to the shoulder before it died in the middle of the highway. I had the vehicle towed to the nearest dealer and they say the clutch failed due to user error and I need to pay 00 for repair. I opened a case and it was summarily closed one day later, with fca providing the same user error answer based on the notes from the dealership. The issue with the manual transmission in this model is well known, as any search of jeep forums will tell you, and fca has consistently denied any responsibility.
CategoryFuel System, Gasoline
DateJan 06, 2022
StateTX
Description
The contact owns a 2020 jeep wrangler. The contact received notification of nhtsa campaign number: 21v665000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering, Suspension
DateDec 31, 2021
StateNJ
Description
A safety issue that has been termed the jeep "death wobble" has occurred numerous times over the past 6 months . When a bump or pothole is confronted , there is a violent shaking of the steering wheel and front end and it takes anywhere from 5-15 seconds to resume control of the vehicle . This usually occurs at a speed of 55-65 miles per hour . Control of the vehicle is virtually impossible when this occurs and only resumes stability when speed of the vehicle declines. Three repairs have been attempted to correct the issue , with genuine chrysler parts used , but to no avail. This safety issue and dangerous condition has been documented with chrysler since 2010 and there are 2 class action lawsuits still in place vs. Chrysler, the most recent being one regarding 2018-2020 jeep wranglers , filed in california.
CategorySteering
DateDec 28, 2021
StateOH
Description
Southbound on i75 in tipp city, ohio it was windy 15 -20 mph. Driving in right lane, experienced a burst of wind which placed me into the middle lane, fortunately no vehicle occupied this immediate lane. Vehicles forward of me showed no signs of being effected by the wind, very fortunate no one had been beside me. This is not the first time similar loss of control has happened, I'm almost afraid to drive this jeep on highways at this point. In-town, jeep needs constant input to keep in lane, wanders constantly.
CategoryVehicle Speed Control
DateDec 28, 2021
StateIN
Description
Driving on the interstate with cruise control set at 79 mph (dash has digital indicator of cruise control speed, as well) and the vehicle kept accelerating upwards of 90 mph without touching the buttons or gas. Then speed would drop/deceleration would occur intermittently going down as much as 9 mph before I stopped cruise control. I had to pull the vehicle off the interstate, turn it off and back on to enable cruise control to safely function again.
CategoryExterior Lighting
DateDec 27, 2021
StateUT
Description
When driving at below freezing temperatures at night during snow storms, snow/ice will accumulate on and completely cover the headlight lenses rendering the headlights unusable. This is a problem primarily for vehicles with led headlights. The problem happens on both the primary headlights and the fog lights
CategoryUnknown Or Other
DateDec 19, 2021
StateNJ
Description
While driving at highway speed into sun glare, the driver's side sunvisor spontaneously detached from the support arm, fell down , and obstructed my view causing me to take emergency action to regain full traffic / road vision. I safely pulled to side of the road. No collisions or injury occurred but this could have easily resulted in a crash. Further inspection showed the plastic snapped allowing the visor arm to detach from its mount on the windshield frame causing it to fall into field of view. Unquestionably a safety concern and a design flaw.
CategoryUnknown Or Other, Visibility/wiper
DateNov 23, 2021
StateGA
Description
I was driving down the interstate and the sun visor fell and obstructed my view. I had to manipulate it back to the clip to get it to stay out of my way, all while driving at high speeds and in traffic. Doing an online search I see where the visor is defective in many of these vehicles. Luckily I wasn't involved in an accident, but the potential was there as the visor broke and dangled in my view of the road at interstate speeds. I found this image and mine looks the same. Https://www. Jlwranglerforums. Com/forum/attachments/20190914_175938-jpg. 228307/
CategorySteering
DateNov 15, 2021
StateAZ
Description
Violent shaking (jeep death wobble) when vehicle is going 45+mph and hits uneven uneven, rough road. A little bump will result in the front wheels and whole steering column to uncontrollably shake and can only be stopped by coming to a stop.
CategoryFuel/propulsion System
DateNov 02, 2021
StateCA
Description
There is fuel smell inside and outside of vehicle as fuel is leaking. It's getting worse day by day putting myself & passengers at risk and vehicle catching fire. I've shown it to the dealer but they have not done anything about it as yet for the past 2 months.
CategorySeats
DateOct 18, 2021
StateHI
Description
As I moved the passenger seat forward to allow access to the backseat I heard plastic break. The seat will not go back in it's up right and locked position. The seat could move freely forward when breaking and backwards when accelerating. The vehicle is under warranty and I took it to the dealership and they told me they have to order the seat bracket in order to fix it and that would take 4 to 5 weeks at the earliest. This vehicle is unsafe to drive in this condition and others should be warned of these defective plastic parts used in the seat. I cannot utilize my vehicle to transport anybody because of it being a safety risk to any passenger as well as myself do to the seat not being able to perform accurate side airbag protection. This same problem has been reported by other people on jeep forms. I just spoke to jeep parts manager to find out when my part will be available and she said there is a backlog of over 85 customers with jeeps with the identical problem and the parts are not currently available so this is not an isolated issue and is not being remedied quickly to preclude a serious injury.
CategoryBack Over Prevention: Camera System, Electrical System, Lane Departure: Blind Spot Detection
DateOct 04, 2021
StateNC
Description
*radio, navigation / all sound loss (intermittently) *radio freezes as well as display (intermittently) *blind spot warning - beeps at inappropriate times for example when 2 lanes turn left it beeps making you think you are going to hit someone *back-up camera - freezes on screen and/or turns black *climate control - does not remain on the setting you put it on *bluetooth - randomly begins to play something when it should not *vehicle is turned off, door closed and locked, but radio will remain on and continue to play in vehicle. All of these things cause immense distraction and pose great danger to a driver as well as other drivers on the road. This vehicle had a little over 4,000 miles on it when I purchased it. Purchased dec 2020 and uconnect replaced by dealer early 2021. The same issues are occurring with the replacement system. Took jeep in today, on 10/4/2021 and they say they have ordered another uconnect system however, I doubt it will fix these issues. Very disappointed in this vehicle for it to be such an expensive purchase.
CategoryUnknown Or Other
DateOct 04, 2021
StateNM
Description
On 7-13-21 rear defroster for the jeep wrangler sport hardtop rear windshield was repaired at larry h. Miller chrysler/jeep/dodge at 8528 lomas blvd ne, albuquerque nm 87110. On 10-1-21, I used the rear defroster for the first time since repaired. 5 minutes into my commute to work, rear windshield shattered while driving. Luckily it did not cause an accident. I could smell something burning and remaining glass was hot to the touch. There were no pedestrians or vehicles nearby. There were no signs of any external projectile causing the shattered glass. Took to dealership where they refused to cover under warranty and would not admit that the defroster was responsible. In fact, they say it is impossible the defroster could cause that. Checking online, it appears that it is not only possible, but pretty common. I believe fiat/chrysler is intentionally trying to cover up this problem. Luckily there was no accident and no one was hurt in this instance.
CategoryUnknown Or Other
DateSep 18, 2021
StateMI
Description
The sun visor broke and fell down blocking my visibility which almost resulted in an accident. The part has been on order through my local dealer, milosch jeep, for over a month. This is my second jeep that this has happened to.
CategorySteering
DateSep 11, 2021
StateFL
Description
The jeep wanders across the road when on the highway. It is extremely susceptible to road dips, lines, and other highway like surface deviations. The jeep will be pulled rather violently from side to side when large trucks pass by. The issue is the steering will not easily correct the direction of the jeep as it has a large dead spot (2 inches) in the middle of the steering circle. This is my 3rd jeep and 4th solid axle automobile and I have never had this experience with any of the other autos I have owned.
CategoryUnknown Or Other
DateSep 10, 2021
StateTX
Description
Vehicle was taken to a local repair shop after hearing an occasional clicking sound on the front passenger side. After inspection the mechanic determined the weld connecting the control arm to the chassis had failed. If the pieces had completely separated at a high enough speed, serious injury could have resulted.
CategorySteering
DateSep 08, 2021
StateMO
Description
Same problem as other jeeps. Seems like any time driving over 50mph and hit some type of bump/hole, big or small, my steering wheel shakes violently. All 3 times this has happen, I had to exit to the emergency lane/reduce speed below 15mph in order to get the jeep back under control. I tool jeep in and all they did was align the front end. Since then, the problem is still occurring. The jeep is back at the dealership now. It has less than 11500 miles since I bought it in 09/2020. I see there was a recall of this type of vehicle, but mind was not included. The problem seems to include my jeep which was not in the recall. I am hoping something can be done to correct the problem since it is still on going and the dealership can not fix it.
CategorySteering
DateSep 03, 2021
StateMD
Description
Vehicle is always in need of correction while driving at higher speeds, will not stay in lane. Excessive play in steering wheel. Steering wheel will not return to center after turns. I have had this in the shop on numerous occasions for a fix, and no fix to this day.
CategorySteering
DateAug 20, 2021
StateVA
Description
I bought this 2020 wrangler unlimited rubicon as a factory order, assembled in august 2019, delivered in september 2019. Since I got it, it has had incredibly loose steering. I was assured by the dealer this was standard. I previously owned a 2016 jeep wrangler (previous generation) that did not have the same looseness in steering. At my dealer's recommendation, I purchased and had them install a new steering stabilizer (0) and upgraded control arms (0). This helped the handling of the vehicle but did not improve the steering. I recently had the tsb 08-074-20 performed which replaced the steering gear box. It did not improve the steering at all and it continues to be loose. I can turn the steering wheel from 10 oclock to 2oclock and the wheels do not turn at all. This makes it incredibly difficult to drive, especially at high speed. I do not feel safe driving this vehicle above 55mph, especially around curves on the highway.
CategorySteering
DateAug 18, 2021
StatePA
Description
While driving at around 30mph on a winding hill the steering locked forcing a crash into a guard rail.
CategoryPower Train
DateAug 05, 2021
StateSC
Description
This started in may. The rear locker light came on by it self while driving, and at one point, service locker light was also lit up. I wanted to make the appointment but the light went out so I continued driving. In june, it came back on so I made an appointment with the dealer who was not able to get me in. The dealer kept the car for almost 2 weeks, changed a part and sent me home. As I was driving home from the dealership, the light came back on. If the axle is locked at a high speed(which is for off road, low speed only) this could potentially damage the rear axle differential and have catastrophic failure, which could lead to a crash. This issue is occuring at random.
CategoryUnknown Or Other
DateJul 25, 2021
StateFL
Description
Driver side sun visor, moving from the frontal position to the side position fell out and jammed between the brake and the gas petal. Falling out caused me to swerve and I was unable to apply the brake.
CategoryUnknown Or Other
DateJul 24, 2021
StateAZ
Description
When in the automatic shut off mode, the car will lurch forward forcefully when trying to park. The vehicle will jump the cement parking barriers and can cause the vehicle to hit what is beyond the barrier, such as the wall of the building beyond the barrier.
CategoryPower Train
DateJun 22, 2021
StateHI
Description
The contact owns a 2020 jeep wrangler. The contact received notification of nhtsa campaign number: 21v028000 (power train) however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact they do not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
CategorySteering
DateJun 20, 2021
StateVA
Description
A bunch of lights started to pop on my dashboard and said things like service airbag system, service shifter, traction control on while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened again while I was on a 1 way street. It was incredibly dangerous, because it happened right before I had to go up an s curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times.
CategoryFuel/propulsion System
DateJun 16, 2021
StateKY
Description
We began to notice a strong smell of gas in and around the vehicle, which was not normal or present for the first year of ownership. Knowing that this was not 'normal' we scheduled a service appointment with the dealership. Upon inspection, it was found that the gas line was leaking due to rubbing on a component. The resolution was the dealer replacing the line, rerouting, and verifying the repair. It should be noted that: 1. The vehicle is stock & has not been modified 2. Despite the strong smell of gas, there were not any warning messages/check engine lights, performance issues, etc. That would otherwise signal an issue
CategoryBack Over Prevention: Warnings, Electrical System, Power Train
DateJun 07, 2021
StateAZ
Description
The autopark sensors, ( park collision warning), in my 2020 jeep wrangler randomly triggers and engages autopark. The false triggers randomly occur when the vehicle is in reverse. The condition occurs at very low speed after the brake is touched. The false triggers occur during daylight or night conditions. Once autopark is engaged the vehicle will not move. The engine must be turned off and sometimes the autopark switch must be turned off before the vehicle will move. There is usually no object within 15 feet of my vehicle to trigger the autopark sensors. I videotaped some of the occurrences using my cell phone. The jeep service department is not able to diagnose the problem. In addition, the false triggers are not creating system log entries to prove the event occurred. Jeep service department will not use my videos as evidence the event happened. Jeep service will not escalate the problem unless their service department can recreate the condition. My video is 200mb, exceeds your upload limits.
CategorySteering, Suspension, Wheels
DateJun 03, 2021
StateFL
Description
On 4 occassions two while being towed behind our rv the jeep started jumping violently. Looked on the camera and felt like we were driving over big boulders but there were none. Thankfully we were going slow enough to stop without having an accident. On all four times it did not come back when we were going again. We are terrified of driving it and more so of towing it. Dealer found nothing wrong... We don't understand.
CategorySeats
DateMay 29, 2021
StateFL
Description
Seat folding mechanism is a single wire attached to a plastic lever. This has failed on both front seats at different times leading to the seats getting pushed into full forward tilt which is a potentially deadly failure.
CategoryElectrical System, Unknown Or Other
DateMay 27, 2021
StateCA
Description
The infotainment screen will freeze when the backup camera is active. May lead to an accident since the screen may give impression you are clear but it is actually frozen.
CategorySteering
DateMay 27, 2021
StateCA
Description
Steering has become increasingly problematic. Excessive play in the steering wheel and feels dangerous to drive in some conditions.
CategoryVisibility/wiper
DateApr 16, 2021
StateIN
Description
The front window defroster only blows air onto the windshield in middle and most of the passenger side. I get no air flow to driver side. I took it into the dealer and they checked 3 others on their lot and they had the same problem.
CategoryEngine, Power Train
DateApr 14, 2021
StateFL
Description
The neutral automatic start/off switch was activated as I was stopped at a red light. Vehicle suddenly turned off and jerked as I was proceeding to go on a green light and vehicle did not want to turn back on until 20 min later.
CategoryVisibility/wiper
DateMar 29, 2021
StateUT
Description
Sun visor attach pivot point broke. Passenger side in october and the drivers side 0n 03/29/2021. This is something that will happen over and over again. Very bad design. It happened when I was driving into the sun and I lowered my visor and then the plastic shaft broke.
CategorySteering
DateMar 19, 2021
StateCO
Description
I have taken my jeep wrangler rubicon jlu into the dealership 3 times for loose steering at 7,507 miles. The tsb part number 08-074-20 was ordered and took over a month to come in. Once completed the steering did feel better for 2,000 miles and then became very loose again. It's very uncomfortable to drive speeds over 45mph. I have taken it back to the dealer with the same complaint and was told theres nothing wrong with the vehicle and I didn't know how to drive a jeep wrangler. I told them that it was the steering was fine for 7,000 miles with zero complaints and this was now my third wrangler I've owed.
CategorySteering
DateMar 17, 2021
StateGA
Description
Steering is so loose that at highway speeds the continued motion back and forth on the steering wheel that is required to attempt to keep my vehicle in it's lane causes it to wobble and become unsteady on the roadway. It is loose all the time but is most dangerously noticeable when the vehicle is driven at higher rates of speed. The date listed below is just one date that I specifically remember although it happens all the time.
CategoryStructure:body
DateMar 09, 2021
StateUT
Description
Right hand latch for soft top releases once you pass a semi truck when you are doing over 70mph or hit a bump in the road traveling into the wind.
CategorySteering
DateMar 04, 2021
StateFL
Description
Up to 2 inches of play in steering causing the vehicle to wander and requires constant correction to keep straight
CategoryPower Train
DateFeb 25, 2021
StateCO
Description
Brand new jlur first road trip, got less then 500 miles out of co into hays,ks. Vehicles has lees then 5000 miles, was passing a vehicle at 68 mph. Lost all forward gears, got a code for valve body silenoid high voltage. Jeepcares did nothing for a tow. It's a little sad you pay ,000+ for a vehicle, just to have a vehicle sit in the shop with no loaner. Transmission is on a 2 month back order. Word of advice stay away from any the new jl/jt model jeeps.
CategoryVisibility/wiper
DateFeb 13, 2021
StateMO
Description
The windshield defroster doesn't reach the outer portions of the windshield which results in dangerous driving conditions in cold weather. I have to turn the heat all the way on high and the fan all the way up to the point where it is hurting my eyes and it still doesn't prevent ice on the left and right sides. I have to lean to the right to see through my windshield. This happens while sitting still, driving, etc. It happens anytime the weather is below freezing and there are wet conditions
CategorySteering, Suspension
DateFeb 12, 2021
StateMA
Description
My vehicle is not subject to the same recall as other jeeps but has the same steering vibration dampener defect. After hitting a bridge seam across the highway or a pothole the wheel and steering column shake uncontrollably forcing me to slow and attempt to get off the highway.
CategorySteering
DateFeb 04, 2021
StateAL
Description
My 2020 jeep wrangler jlur has a dead spot in the steering wheel that is about 1. 5 to 2 inches of steering turn with no response. It is very hard to keep it from over steering especially at speeds more than 50 mph. I have to constantly make micro-adjustments to keep it in my lane. When large trucks like 18 wheelers pass me it gets very dicey. I've gotten scared to drive on the freeway with my jeep now. There is no excuse at all for a vehicle to drive this poorly. I paid nearly k for this car and it only has 5,000 miles on it thus far. The problem started at about 2,700 miles. I haven't even had my first oil change yet. I have heard many others with jl's having the same problem. Fca needs to recall the steering on jl wranglers before people get injured or die from this steering issue. It's not safe!!
CategorySteering
DateFeb 03, 2021
StateNC
Description
I purchased the jeep 7/4/2020 new off the lot with 9 miles on it. I noticed right away driving home that the car wandered a lot and I spent a lot of time correcting the steering to stay in the lanes. It was scary. I had even more difficulty on the back roads here in north carolina and especially on the freeway with any kind of wind. I spent a lot of time on the jeep boards and found the tsb bulletin that came out about the replacement of the aluminum steering box with 2 screws with the steel steering box with the 4 screws. I took it in the beginning of september and the box arrived mid-october due to the backlog. It was installed but it made little difference. I had other warranty issues with the jeep and continued to ask each time I went in and was told that's just jeeps and there is nothing they could do. I had an older jeep as a rental for a whole week and it didn't have this steering issue. I took it to another dealership who compared the notes of what was done and confirmed there was nothing more they could do as protocol was followed. The car is dangerous. I can't let my kids drive it as it is really only for an advanced driver who can deal with the constant wandering in and out of the lanes. I have a video I can submit but it looks like mov files are not accepted. Please advise if you want a copy of the movie after the steering box replacement.
CategorySteering
DateJan 31, 2021
StateMA
Description
The jeep wanders so I have to constantly correct steering also it pulls to the right and darts back and forth wen im passing other cars or on windy days I don't feel safe driving it my wife wont drive it at all I even got a for weel alignment it didn't help the problem they need to fix this problem
CategorySteering
DateJan 29, 2021
StateNY
Description
While driving on hwy 65 mph, I noticed my steering getting hard to control, I then realized that it was locked in the straight forward position, after a few seconds of forcefully trying to turn the wheel it finally broke free, I exited the hwy and went straight to the house. This is the 3rd time. Quit scarry in traffic I must say. It does drive normal now, but I don't know if it will happen again.
CategorySteering
DateJan 27, 2021
StateAR
Description
Vehicle shakes violently when driven at speeds over 50 mph causing loss of steering control. Each instance requires immediate stoppage of vehicle and the need to seek emergency road side area to pull over onto for safety. This frightening effect occurs intermittently and without warning.
CategoryVisibility/wiper
DateDec 28, 2020
StateOH
Description
Front windshield fails to defrost during cold driving conditions, allowing snow/ice to build up, directly impacting the driver's ability to see clearly out the front windshield. Vehicle was in motion, but has also happened when parked waiting to try and defrost so I could see clearly out of the front windshield. Defroster, on high full heat does not reach the left and right portions of the windshield.
CategoryVisibility/wiper
DateDec 27, 2020
StateNC
Description
While the jeep has defrost vents across the whole windshield, it only blows hot air from the center, leaning the sides of the windshield to collect snow and ice, even with defrost on its highest setting.
CategorySteering
DateDec 25, 2020
StateFL
Description
My jeep is all over the road, I can hardly keep it between the lines. It zigs, it zags, the steering wheel has a 30 degree dead spot. I took it in to the dealer and they claimed they replaced my steering box. That did nothing to fix the problem. This jeep is dangerous!
CategoryFuel/propulsion System, Power Train, Steering
DateDec 24, 2020
StateWI
Description
8 spd transmission continuously up an down shifting at highway 5th6th7enth gear maybe 8th and city driving very dangerous in roundabouts . No deceleration downshift until 2nd gear slam you into the dashboard . Stays in gear at stop have put in neutral . Poorr fuel mileage 13-14mpg highway 12-14mpg city. Steering lots lane wondering continuously steering easy-to-cross lanes on curves if tire hits grove in road may shoot in other lane. Dealership said that's normal
CategorySteering
DateDec 04, 2020
StateCO
Description
When driving the vehicle on the highway, the vehicle wanders excessively side to side often exceeding lane lines. It is extremely difficult to maintain lane of travel at any speed over 30 mph. There are inches of play in the steering wheel rotation. When braking hard the vehicle pulls hard to one direction either left or right. The vehicle is a brand new 2020 with less than 5,000 miles. Took the vehicle in to have it checked. Service department said they ordered a new steering gearbox.
CategorySteering
DateDec 03, 2020
StateNJ
Description
Very loose steering from factory, with original ae steering box. Had the recent tsb done that replaced with aa (black) version of box and steering is still loose, a lot of freeplay and vehicle wanders at speeds above 40. Still dangerous.
CategorySeats
DateDec 02, 2020
StateGA
Description
As I moved the passenger seat forward to allow access to the backseat I heard plastic break. The seat will not go back in it's up right and locked position. The seat moves freely forward when breaking and backwards when accelerating. The vehicle is under warranty and I took it to the dealership and they told me they have to order the seat bracket in order to fix it. I cannot utilize my vehicle to transport anybody because of it being a safety risk to any passenger as well as myself do to the seat not being able to perform accurate side airbag protection.
CategorySteering
DateNov 29, 2020
StateNJ
Description
Excessive play in steering wheel which results in constant steering correction to stay in the lane. There is an unresponsive dead zone of several inches allowing the jeep to wander from left to right. This issue occurs at low and high speeds both on highways and secondary roads making the jeep wrangler difficult to control. While following behind the jeep wrangler on a highway, it appears as if the driver is either distracted or intoxicated as the jeep wanders in and sometimes out of the lane making it a hazard.
CategoryElectrical System, Unknown Or Other
DateNov 23, 2020
StateMD
Description
I purchased this vehicle on 30 october 2020. I drove for 38 miles total. On november 1st at approximately 02|:30 a. M. The vehicle caught after being parked for more than 15 hours. Total mileage on the vehicle 131 miles.
CategorySteering
DateNov 20, 2020
StateWA
Description
The vehicle "wanders" in its lane. Driving at any speed above approx. 30 mph. Requires full attention to stay in lane, higher speed highway corner are exhausting & feels dangerous.
CategorySteering
DateNov 12, 2020
StateFL
Description
This is a 2020 vehicle you can not drive safely on the highway. The play in the steering wheel makes controlling this vehicle at low speeds challenging but at speeds above 55 mph it is a horror, especially when trucks go by. The dealer says it is a problem but no fix has been issued. Once someone is killed maybe they will fix this. If I knew about this issue I would never have purchased it as it puts my family at risk from an accident. Please help with this before someone is killed
CategorySteering
DateNov 01, 2020
StateAL
Description
The steering is all over the place , cannot keep the jeep in between the lines for nothing
CategorySteering
DateOct 25, 2020
StateNC
Description
The day my husband purchased this vehicle for me, I drove down to my house on a highway (speed limit was 55 mph), I noticed steering wheel starts wobbling at a speed of 50-55 mph, it wobbled more going around the curb, it really scared me so I had to stop the car and ask my husband to drive and see what his opinion on the loose steering wheel. He said he felt the same wobble as I did and called the sales person to have their service department check it out. This vehicle is doing same things that it had described in the death wobble class action lawsuit. This is brand new 2020 jeep wrangler rubicon, their top of the line jeep. Two days later, my car was in the shop, they checked it out and said steering wheel was defective and needed to order the part which was not available until november and gave me a number to call the chrysler parts department for speedy delivery on the part. The case manager said parts will not be available until november no matter who called because they have a lot of people waiting on this part(a new steering gear). The manufacturer knew that they were putting out vehicles with defective parts and dealer knew that this vehicle had the bad parts since it was in their tbs but they still selling these vehicles on their car lot. Since then, they got the new part and replaced it but still had the same wobbly steering wheel, very scary feeling. I have the detailed notes on what has happened with this vehicle. My husband purchased this vehicle with 575 miles on it.
CategoryElectrical System, Engine, Unknown Or Other
DateOct 20, 2020
StateNC
Description
Had it for less than 2 weeks (was brand new, purchased with only 43 miles) and decided to take it on a fall road trip. Halfway through our road trip (about 100 miles in) engine started 'jumping' and 'heaving' while in cruise control on the highway at 65 mp; then woudn't accelerate at all, and speed started to decline. Was very near an exit, so was able to coast in to a gas station. Electronic throttle control error code + service engine lights were lit. Attempted to turn off an on several times, hoping this was just some kind of glitch, but after multiple attempts it woudn't even stay started. While in park, after pressing "start" engine just kept jumping then automatically would shut itself off. Our whole family stranded hours away from home. Under 500 miles and it had to be towed in to the nearest dealership where it's been sitting for almost a week now and they still have absolutely no idea how to fix it. Was told that it lit up with so many error codes they have to get a special engineer from mopar to come out' just in shock that we're having this issue with a k vehicle. Very unsafe.
CategorySteering
DateOct 20, 2020
StateNY
Description
When the vehicle is in motion there is a noticeable amount of play in the steering. So much as an inch or more to either side of 12 o'clock. It is nerve wracking when driving at highway speeds. The steering wheel keeps see-sawing back and forth. I've had it to the dealer where purchased three times for this problem. There is a service bulletin out regarding the steering gear box. The dealer installed the parts that needed replacing. This did not correct the problem. They state that this is normal for the jeep wrangler. Believing that it is not normal I took it to another dealer. I received the same response, it cannot be adjusted or corrected in any way. Again they stated that this is normal for the wrangler. I have repair invoices, but do not know how to upload them. From inquiring on the internet about the problem I see that there quite a few blogs that people have written in regarding the same problem.
CategorySteering
DateOct 19, 2020
StateOH
Description
Unsafe loose steering in this 2020 jeep wrangler sport s willy's edition.. The wheel has a large dead space requiring over correcting to maintain the vehicle in it's lane. Due to the dead space I have to perform a "sawing motion" to keep the jeep in its lane. The excess steering wheel motion is at low speeds as well as highway speeds. The jeep can veer right or left depending on the road. When I hold the wheel completely still, the tires can be felt moving right and left. My 16 year old son almost wrecked the jeep the first day in a 25 mph neighborhood due to the overcorrecting needed to steer it straight.. This is a safety issue and needs to be corrected before someone is hurt or killed. I was told initially this was a "jeep thing" by someone at the dealership. I did take it in to the dealership and the tech without driving it right away said you need a new steering box. I purchased this jeep sept 23. There was a service bulletin that came out aug 10 by the company # 08-074-20 for improved steering feel. Please do something about this. There is a steering problem that would not be accepted by any other car. It is not a "jeep thing".
CategorySteering
DateOct 14, 2020
StateFL
Description
Dead spot in the middle of the wheel, pulls to the right, and there is a wobble or looseness to the steering especially in right hand turns and at lower speeds
CategorySteering
DateSep 29, 2020
StateVA
Description
I purchased my 2020 wrangler jl on 08/24/2020. This jeep's steering wheel responsiveness is "loose" at speeds of 55+ mph, I do not feel in control of the jeep at times and it is unnerving. This is especially noticeable on a highway bend or a narrow road passage, it is challenging to maintain the vehicle in a constant trajectory. I have taken it to the dealer and they did a wheel alignment which helped a little, but still problematic. The steering wheel wanders and it is an exhaustive effort to keep it straight.
CategorySteering
DateSep 25, 2020
StateAK
Description
The vehicle develops "death wobble" when hitting bumps within the road, to the point that all control over the vehicle is lost until speeds are reduced to below 20 mph. The steering becomes extremely violent, preventing any corrective measures from being possible. Early today, the event almost caused a three car accident in a residential community. Hit a bump around 40 mph and lost all control of the vehicle.
CategorySteering
DateSep 23, 2020
StateCO
Description
I have experienced death wobble over 5 times and have 3k miles on vehicle. I have taken to the dealer and they replaced drag link and tie rods just to have it happen again. I had it happen on I-70 through a construction zone with no place to pull over. I had to stop in the middle of the interstate to take control of jeep. This was very dangerous and frightening and I want to get the word out. I am not comfortable driving a brand new vehicle, totally unacceptable.
CategorySteering
DateSep 20, 2020
StateMA
Description
My jeep has 10000 mi now and its been a year I have had it and the sway ontjw highway has got worse with time. It now is work to constantly correct the steering wheel to keep it in my lane on the highway.
CategorySteering
DateSep 12, 2020
StateOH
Description
I purchased a 2020 jeep wrangler rubicon. Driving home from the dealership I noticed it wandered right and left on the highway. After arriving home I checked the air pressure in the tires all set at 41psi spec is 36psi. After adjusting the air pressure we drove it again it was a little better but still wandered back and forth all the time. I noted you could move the steering wheel back and forth about an inch or more without the front wheels even moving? This is not acceptable. Called the dealer for an alignment and asked if this jeep had the updated gear box? It did not so they did the gearbox. Made no difference still wanders all over the road. You really have to pay attention while driving this jeep. Not acceptable for a 2020 vehicle.
CategoryElectrical System, Service Brakes, Unknown Or Other
DateSep 11, 2020
StateNY
Description
Vehicle intermittently does not turn back on after engine shuts off during normal electronic start system operation. Engine shuts off when nearly and at a stop. When releasing the brake pedal, the engine does not turn back on. There have been three occurrences as follows: occurrence 1 6/27/2020: exiting the thruway and nearly at a complete stop at a light at exit when the engine shut off due to ess system. Upon releasing the brake to begin driving, the engine failed to turn on. Operator was pushing gas pedal to go, the engine remained off. Remedy was to tap the brake again in which the engine turned on and was able to move. Occurrence 2 7/13/2020: came to a stop in traffic on a street. Engine shut off due to ess system as designed. Upon releasing the brake, the engine did not restart. Operator pushing gas pedal multiple times and engine still did not turn back on, sitting 'dead' in the middle of traffic. Attempting to push the push start button did not turn vehicle back on. Remedy again was to push brake pedal again and engine turned on. Occurrence 3 august 2,2020: operator in traffic, came to a complete stop. Released brake pedal to begin moving. Engine did not turn back on, and shifter 'd' symbol began flashing. Tapping brake pedal would not restart vehicle. Dashboard stated 'shift to p to park', to place vehicle in park position. Placed vehicle into park, had to restart engine by pushing start button. Engine turned on and was able to move. I have a video showing the third occurrence, however this submission only allows picture format so took snapshots of code. Sent video to fca, have multiple recorded visits to dealer to find issue, no root cause determined at this point. Requested refund/replacement.
CategorySteering
DateSep 11, 2020
StateNC
Description
Just bought this new wrangler. Wanders all over the road. Dealer told me to get use to it as that is the way they drive. I have had it in to the dealer and still is a problem. I have parked it as it is unsafe to drive. Waiting for the next level from mi. Someone is going to get killed in one of these. In motion byway
CategorySteering
DateSep 10, 2020
StateIA
Description
Failure date: 03/19/2020 purchased march 19, 2020. First jeep. Noticed steering felt over reactive immediately. Brought back the next day and dealer said this is "normal" for a jeep. The vehicle wanders at low speed and is worse at highway speed. Constant correcting is required to stay in one lane, which ends in overcompensating and a zigzag effect. It's very difficult to keep in a straight line at any speed. Feels extremely unsafe. Others have described the same conditions as 'loose' steering. Very concerned that jeep does not seem to own up to the problem and proactively work toward a solution.
CategorySteering
DateSep 10, 2020
StateTX
Description
Near high speed crash situation, twice, for fault that the dealership has confirmed but does not have a solution for! First incident... Had to gently swerve on freeway when a car pulled into my lane without warning. Almost lost control, back end fishtailed horribly, turned the steering wheel back the other way to attempt to take control and massive oversteer caused the car to jump 2 lanes the other way. Lucky not to crash. Dealership took vehicle in a said there was a known fault that needed addressing! The vehicle had not been recalled, so if it is a known fault that is frightening. The had to get a part in which took approx 10 days. They also made some changes to the power steering. Car returned to us. On first drive on same stretch of freeway (70 and 75 mph), we were in a similar situation/incident. Again it should have been a bit of "nothing" situation, with a little swerve and that's all. Instead we once again lost control and spent approx 15 seconds getting under control and securely in one lane. It went back to dealership. The had for 12 days with zero update/contact. Then they told me a specialist had been pulled in and he had driven it and confirmed a safety issue at high speeds. The car was ordered through this dealership with large wheels as part of the package/order. The specialist switched to factory wheels and tested again - he said it was now ok, so wheels are the issue. The dealership offered one solution to make the car safe after this - put the factory wheels back on. No! If we could only have has factory wheels we would never have purchased a wrangler in the first place! It's like buying a white car and then being told it has to be repainted red, when one hates red cars - not acceptable. The car has been in the dealership for more days than in our possession, and we cannot safely drive it on the freeway in the ordered form. Shocking
CategoryUnknown Or Other
DateSep 10, 2020
StateVA
Description
Back up warning system is malfunctioning. When the car is put into reverse, a constant loud tone starts. This is a safety issue as it masks alerts when there is someone or something actually behind the car. Dealer says this is normal. However, this did not happen until dealer installed after market wheels and tires.
CategorySteering
DateSep 08, 2020
StateWA
Description
Since I purchased my vehicle in june I have noticed it pulling to the right when driving the steering is stiff on the left but loose on the right making it difficult to keep centered in the road without using two hands on the wheel. I have taken it to the dealer and they did a wheel alignment which helped a little, but still problematic. This is the 4th wrangler I've owned and I never had this problem with my other jeeps. I read about the recall of the left control arm bracket. We looked under the jeep axel and the left side is fine the right side control arm bracket appears cracked. I took a photo.*dt *js
CategorySteering
DateSep 07, 2020
StateCO
Description
I purchased my 2020 rubicon last week 09/01/2020. This jeep's steering wheel responsiveness is extremely "loose". At speeds of 55+ mph I do not feel in control of the jeep at times and it is unnerving. This is especially noticeable on a highway bend or a narrow road passage. It is challenging to maintain the vehicle in a constant trajectory. The steering wheel wanders and it is an exhaustive effort to keep it straight. (I have previously owned 2 wranglers and this was never an issue or experience. I am a loyal jeep owner, but I do not feel safe.
CategoryElectrical System, Electronic Stability Control, Steering
DateSep 05, 2020
StateWA
Description
On 8/3/2020 with 300 miles battery is dead. On 8/13/2020 took to dealership and found nothing. 8/13 engine died at a signal and radio shuts down. Jeep is fine for 9 days without engine light on. 8/24 engine light returns on. 8/25 engine dies at a signal,and the radio shuts down. While on the freeway, battery lights, abs, and traction/stabilizer lights come on. The power steering goes out, and was hard to steer. The heater comes on via defrost vents blasting hot air and unable to turn off. Power acceleration goes out. Very scarey and dangerous. All lights are flashing on dash panel and the car is dies. Jeep towed to dealership. On 8/27 the technician tried to charge batteries for one and half hours on 1st attempt with no success. Technician said battery severely discharged and they could not retrieve information. On 8/31 after hours on a charge on the 2nd attempt, the batteries charge and technician cleared all codes technician drove it a couple of days (mileage is now 670) and because no codes returned "on", says the jeep is fixed. On 9/3 we pick up the jeep. The next day 9/4 new panel lights come on for the parksense system. The dash panel says to wipe clean. They are clean. The turn on/off button light continues to blink. Opened a case # 77098337 with jeep care on 8/31 and have had no help and sent detailed documention and videos of the problems. The cause is definitely electrical with the batteries not being able to hold a charge. We are in fear of driving this jeep and being stranded somewhere remote and have what happened to us happen again ending in an injury accident or death because of the loss of power to steering and acceleration. Extremely dangerous. We thought the jeep was going to catch fire because of the heat coming out of the vents. Please help! I have videos but cannot upload here so took screenshots from the videos.
CategorySteering, Unknown Or Other
DateSep 03, 2020
StateFL
Description
Bought our vehicle new as you drive down rode the faster you go the harder it is to control steering to stay in your lane. Reported it to dealership they won't take it on main road to drive faster than 35 says it's a jeep thing. This is constant hard to handle while in regular drive mode.
CategorySteering
DateSep 02, 2020
StateGA
Description
I bought a new jeep. When I test drove it I notioned the steeling was wanderinf from left to right. I told the dealer and they said it was how all jeeps drove "jeep thing" thry said. When I drove on the highway ,it was worse and danderous to drve,so I took it back to dealer near me and they drove it and sad it was fine. What can I do.
CategorySteering
DateSep 01, 2020
StateNY
Description
Steering wandering at highway speeds. Steering wheel feels looser and looser in comparison to when I first bought the vehicle. At only 3k miles the steering should not feel this loose.
CategorySteering
DateAug 31, 2020
StateIL
Description
Vehicle is constantly veering left and right resulting in constant steering correction. Fvc has acknowledge with a bulletin and fix but no recall so dealer won't fix it.
CategorySteering, Unknown Or Other
DateAug 30, 2020
StateTX
Description
At speeds above 40mph the vehicle just wants to wander usually to the drivers side. Have to constantly over correct to keep it straight. There is a bad leak allowing outside air to enter the vehicle on the drivers side.
CategorySteering
DateAug 29, 2020
StateDC
Description
I am leasing this vehicle, brand new at only 8 miles it was already pulling to the sides when on highway. At first I thought it's a jeep thing since it's first time driving a jeep, but I realized it's unsafe on highway it keeps pulling to the sides! So I researched online and found many others are reporting this with the 2020 and 2019 wranglers.
CategoryElectrical System, Steering
DateAug 27, 2020
StateTX
Description
Vehicle wobbles over 70 mph speed limit is 75. Gets worse over un even road of speed bump at any speed. Feel like the whole jeep is going come apart. Also while driving the screen just glitch every 10-second. It gets worse using carplay
CategorySteering
DateAug 27, 2020
StateCA
Description
The steering is loose and vehicle wanders at highway speed. It's very difficult to keep in a straight line at highway speed. Feels extremely unsafe. Dealer says this is "normal" for a jeep.
CategoryUnknown Or Other
DateAug 16, 2020
StateNM
Description
On 4 occasions, the vehicle demonstrated sudden unintended acceleration. All events occurred while coming to a gradual stop applying the brakes normally. Each time, the vehicle engine suddenly revved high and shot forward [into an intersection once through a stop sign!]. On all occasions, the accelerator peddle was not depressed and the floor mat was not interfering. Only by split-second response on my part was I able to avoid a collision with the vehicle in front of me. It happened over several days--not just a single period or session.
CategoryPower Train
DateAug 15, 2020
StateMA
Description
Vehicle chassis vibration at roughly 83 mph and 2100 rpm in gear 7. Vibration seems be coming from center of vehicles base near gear selector. It is more noticeable under load. Vibration echos through vehicle with a harmonic sound.
CategorySteering
DateAug 15, 2020
StateOH
Description
Vehicle wanders left and right at city speeds and worse at highway speeds. Steering wheel has a 'dead zone' with no reaction in wheel movement. Too much vehicle wander when trying to simply drive straight, likely to cause loss of control in any inclement weather. Fca has issued a new service bulletin for repair to all jl and jt model jeeps. Has been an issue since purchase in july and is still an issue 500 miles later. A very common issue with all 2018-2020 wranglers that fiat chrysler has yet to fix.
CategorySteering
DateAug 15, 2020
StateMA
Description
The steering wheel can be turned from top dead center an inch in either direction with the vehicle turning. This is more noticeable on highway where it worries me the most. I can tell the difference between the vehicle being pushed by the wind and when the steering is not responding. Since this vehicle is top heavy, I do not want to over turn to make up for the lack of steering response. An example of the issue is as follows: on the highway when between two vehicles, the vehicle to the right comes closer. To counter act this I turn slightly left and it takes about 2 inches of wheel turn before the steering reacts and goes left. This delay I feel is very unsafe and may lead to an accident. Also this steering issues cause me to constantly correcting steering wheel while driving straight. The vehicle is constantly going from lane marker to lane marker even with steering correction. It's like a drunk driver is driving my vehicle. I have video showing how much the steering can move without response but noticed I cannot upload video.
CategorySteering
DateAug 12, 2020
StateFL
Description
Just bought this 2020 jeep sahara july 2020 and the steering is all over the place. You must fight this jeep to drive it anywhere , if you take you eyes off the road for a second you could be in a ditch. It pulls left. Took it to the dealer with 1000 miles on it and they did a front end alignment to no avail. So I took it back the same day a left it. Still not fixed, but they tell me it is normal.
CategorySteering
DateAug 11, 2020
StateNJ
Description
Hi, I have a 2020 jeep wrangler unlimited sahara. The steering has a problem with wandering all over the road. It worsens at higher speeds. I took it back to the dealership for service on this problem. And was told there is no fix for the wandering issue with the steering box. The issue still persists and I'm afraid to drive it on the highway at high speed. Please send me a case number and how to proceed to have this repaired. There are numerous wrangler owners on the internet forums with the same safety concerns as me. Thank you, giuseppa
CategorySteering
DateAug 10, 2020
StateOR
Description
2020 jeep wrangler bought july 16 2020 had 35 miles and now it is 1000 miles. While driving at all speeds vehicle drifts left to right, you constantly need to be correcting steering to keep vehicle in your own lane. Steering get worse at speeds above 40 mph. You need to be moving steering wheel back and forth to keep vehicle straight and then without warning you are being jerked into other lane. I will not let any other family member drive jeep until they fix this issue.
CategoryUnknown Or Other
DateAug 10, 2020
StateNY
Description
I have been back to the dealership multiple times, 4 soft top replacement and or repairs also other visits... Also 1 soft top replacement. Water leaks, top literally coming off/ out of frame at speeds over 30 mph. 2 of the tops had friction burn/ tears and the 3rd is doing the same thing but worse. Carpets are saturated with water days after raining. The jeep has been in the repair shop or in my driveway unable to use when it rains, over speeds of 30 mph. Currently the top has a big opening that cane lose above the driver side windshield and air and or rain mists into my face. I have asked to have it replaced with a hard top or a vinyl soft top multiple times to see if that would help, even tho I purchased the vehicle with the 'black and tan' package which consists of tan canvas soft top and tan interior, black exterior. They stated 'they (the dealer) can not do that because of the vin #' but then stated I could buy one from them. As of today my 2020 jeep with approximately 4,800 sits in my driveway out of service. I purchased/leased a new vehicle because I have congestive heart failure, multiple dr. Appointments, a new born baby and 2 other children, I need a reliable vehicle. The jeep is unsafe for myself and drivers behind me, fearing the top may completely come off while driving and or metal frame.
CategorySteering
DateAug 09, 2020
StateVA
Description
My new 2020 jeep wrangler rubicon has excessive steering-wheel play resulting in an inability to maintain a straight line at speed on the interstates. Unlike my previous 1997 and 2005 wrangler or current 2012 grand cherokee, which permit total steering control, mt rubicon moves from side-to-side, I. E., "floats, " when driving at speed greater than 30 mph or on bumpy roads and gets worse on interstates at 60. Can't maintain a straight line in the lane, only able to recover as the vehicle drifts from center which is constant. The dealership's service dept says there is nothing wrong and it is a jeep thing. Chrysler's customer concern dept says taking it to the dealer but after the third time with only 9,000 miles on the jeep I feel it will not be fixed. As I've driven all models of jeep for some 30 years, I'm quite disappointed in as much as it's a serious safety issue not being able to fully control the front end at speed on the highway.
CategoryPower Train
DateAug 08, 2020
StateNY
Description
2020 jeep wrangle jl with less than 3000 miles will periodically lose acceleration and not go past 3 gear. This has happened multiple times after driving for a bit and attempting to accelerate from a red light or stop sign. I have noticed if you turn off the vehicle and back on, it seems to fix the problem but the unexpected loss of acceleration and ability to reach normal operating speed has put me in danger situations numerous times. Not sure if it is related but I also noted that the auto start/stop warning light was on the last time it happened.
CategorySteering, Structure:body, Vehicle Speed Control
DateAug 08, 2020
StateTX
Description
Test drove a 2020 jeep sahara on 8/7/2020 and drove good. Bought a white one but was not ready so it was going to get delivered the next day at my house. White 2020 jeep sahara was delivered on 8/8/2020 at around 12:00 pm. Salesman showed all features and left. I did a test drive around 5:00pm, wen on the highway and steering was really off, did a turn around to come back home. At 55 pmh I tried to change lanes and I I lost control and ended up in a ditch. Steeting was very loose going left to right and right to left. Felt I was swerving so much and did not feel the same as the one we test drove at the dealership. Called dealership told me that since the vehicle is still brand new that the roadside assitance was not avaible, left me there in the ditch and I had to call my insurance. This happened in san antonio, tx. Do not buy jeep!!!
CategorySteering
DateAug 07, 2020
StateTN
Description
Tl* the contact owns a 2020 jeep wrangler. The contact stated that the steering wheel became loose while driving and while turning. The contact stated that the steering wheel had four inches to the right and four inches to come back to the center and could not control due to the looseness. There was no warning light illuminated. The vehicle was taken to peppers chrysler dodge jeep ram (2440 e wood st, paris, tn 38242, and was diagnosed that it was in the safety guideline of the computer. The contact stated that the vehicle was repaired once before for a failure with the steering column. The contact also mentioned that the steering failed to respond to the left or right unless it was jerked. The vehicle was not repaired. The failure recurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
CategorySteering
DateAug 07, 2020
StatePA
Description
2020 jeep wrangler unlimited sahara complaint. Vin: [xxx] date of purchase 07/20/2020 I leased a brand new 2020 jeep wrangler unlimited sahara with a 2. 0 4cyl turbo. I am loving everything about the car except the steering. The steering on this vehicle is terrible and dangerous!!! The steering is loose and on it's own, it will drift or float to either side, right or left, on a smooth dry surface at virtually any speed. It is even worse at higher speeds. It cannot steer straight like any normal vehicle. This is a seriously dangerous problem that jeep should be instituting a recall and repair order for! I've instructed my family members to contact our attorney if anyone is involved in a crash with this vehicle that receives injury, serious bodily injury or death. My family members will inform our attorney that this dangerous problem existed since the day it was purchased and that the manufacturer (jeep) knew about this from numerous complaints from customers, and yet so far has failed to institute a recall for repair. Check online and you will find many owners complaining about their new wrangler's steering problem. Online aftermarket companies are attempting to sell products that "may" resolve the problem. Why should any new owner have to spend money on an after market product for a brand new car? If jeep does not initiate a recall, I will write complaints and negative reviews everywhere I can and this will be the last time I purchase one. I will recommend to everyone not to purchase a jeep product because of this gross negligence. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategorySuspension
DateAug 06, 2020
StateNE
Description
Tl* the contact owns a 2020 jeep wrangler. The contact stated that while driving at various speeds, the vehicle swayed left to right requiring the contact to overcorrect the steering to keep the vehicle in a straight line. The vehicle was taken to baxter chrysler dodge jeep ram omaha (17950 burt st, omaha, ne 68118) where it was inspected and determined that the front wheels were out of balance and needed to be realign. The vehicle was repaired however, the failure recurred. The contact referenced nhtsa campaign number: 20v042000 (suspension) as a possible solution to the failure however, the vin was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 600.*dt consumer stated she returned the vehicle in.*jb
CategorySteering
DateAug 03, 2020
StateNC
Description
When driving over 50 mph a lot of play in steering we are constantly having to steer left to right to keep vehicle on the road it's new 2020 sahara with 300 miles on it and it wonders all over the road
CategorySteering
DateAug 03, 2020
StateNJ
Description
Exceptionally loose steering, "sawing" of the wheel is required to drive straight. Situation worsens with highway speeds.
CategorySteering
DateAug 02, 2020
StateSD
Description
Steering wanders left to right and right to left with no smooth transition at highway speeds. Constantlly having to move the sterring whell to stay in the lane
CategorySeats
DateJul 31, 2020
StateAL
Description
Front passenger seat release handle separated from cable. Seat will only maintain the slid forward position it would be in for allowing access to back seats.
CategoryUnknown Or Other
DateJul 29, 2020
StateMN
Description
The rear window above the swing gate blew out on the highway. Just suddenly exploded outward with no warning. Traveling 70mph on highway in good weather 80 f sunny day
CategoryEngine
DateJul 28, 2020
StateCA
Description
Was driving on the highway then it started making a weird sound. Pulled over to park and brand new car started over heating. With only 500 miles, I had to get it towed. I have not heard an update and have no eta. I have not had it for over a month.
CategorySteering
DateJul 22, 2020
StateTX
Description
Purchased 2020 rubicon jl - dead space on steering at hwy speeds, driving more than 30 minutes is mentally and physically exhausting trying to keep it in lane. Taken to service and they avoid admitting anything wrong. Needs a major steering box overhaul or recall, software update . Something electrical is not communicating. Death trap.
CategorySteering
DateJul 21, 2020
StateNY
Description
Steering has a tremendous amount of play at all driving speeds but more noticeable at higher speed(55mph) being speed limit. Steering wheel does not re-center. Extremely dangerous. Exhausting just to stay in lane. Dealership made an adjustment to gearbox but no change.
CategorySteering
DateJul 21, 2020
StateMA
Description
Jeep will wander at highway speeds ,not safe to drive, dealer just pass it off 2020 rubicon 4 door 1500 miles. Jeep will not respond to my concerns , been 5 day no follow up.
CategorySteering
DateJul 21, 2020
StateIL
Description
Bought this saturday july 18th 2020. The steering is very dangerous. It takes 2 hands to drive. Drifts side to side. Your constantly trying to keep it straight. I never thought jeep would have this kind of horrific vehicle leave there plant. Lots and lots of complaints and still nothing. Took it to dealership in sterling il with jerry the manager saying they are all like this when driving a jeep. Terrible....
CategorySteering
DateJul 20, 2020
StateIN
Description
Just bought this jeep 3 days ago, and it exibits loose steering to the point that is hard to keep vehicle in lane. On one occassion while driving the passenger side of the jeep hit an uneven surface in the road and immediatly veered tot he right almost driving us into an embankment. The uneven surface was just a very minor dip. This needs to be addressed immediatly before someone gets killed. I am registering my complaint today as prrof that I made jeep aware and for possible future litigation.
CategorySteering
DateJul 18, 2020
StatePA
Description
Totally uncontrollable, all over the road constantly left and right. Very dangerous and unsafe! This is no joke and a life and death situation!
CategorySteering
DateJul 17, 2020
StateVA
Description
There is a 3" dead-zone in the steering of this vehicle - meaning, when the steering wheel is turned left or right up to 3", there is no steering response. As a result, the vehicle drifts all over the roadway and becomes very difficult to keep straight on the roadway. This is a safety issue as the driver will encounter uncontrolled drift into other lanes of travel .
CategorySteering
DateJul 16, 2020
StateNC
Description
The steering is causing the vehicle to wander all over the road. It is an unsafe condition. I feel like I have to constantly over correct (left & right) the steering to keep the car on a strait line which makes it very unsafe and hard to drive. This is a brand new car, it should not have this issue. Please recall and fix this issue.
CategorySteering
DateJul 13, 2020
StateVA
Description
Steering is very sloppy and requires a lot of steering input and effort to keep the vehicle straight down normal roads.
CategorySteering
DateJul 12, 2020
StateCT
Description
New jeep jlu has dangerous wondering wheel (excessive wheel play). Need to take back to the dealer. Seems many online are having this issue. I almost got into an accident driving on the highway last night with my family.
CategorySteering
DateJul 12, 2020
StateNC
Description
The steering has 1. 5" drift to each side without any response from the vehicle.
CategorySteering
DateJul 09, 2020
StateFL
Description
My new 2020 jeep wrangler sport has excessive steering-wheel play resulting in an inability to maintain a straight line at speed on the interstates. Unlike my previous 2018 wrangler sahara, or current 2020 grand cherokees, which permit total steering control, the sport moves from side-to-side, I. E., "floats," in the drafts of tractor trailers as they pass, or in crosswinds, or on bumpy roads. Can't maintain a straight line in the lane, only able to recover as the vehicle drifts from center. The dealership's service dept says it's not fixable; chrysler's customer concern dept says it's a "factory built wheel assembly and can't be adjusted." as I've driven all models of jeeps for some 30 years, I'm quite disappointed inasmuch as it's a serious safety issue not being able to fully control the front end at speed on the highway.
CategorySteering
DateJul 07, 2020
StateFL
Description
I have had my jeep for 9 months now. Steering is horrible and at high speeds dangerous! It is impossible to keep in a straight line. I was told by the dealer that this is a "jeep" thing and that I would get used to it, but I found out today that older jeeps do not have an issue as bad as the 2019/2020 models and that I need to get it looked at. I do not know what to do at this point as I do not feel safe driving above 55 mph in my jeep.
CategorySteering
DateJul 07, 2020
StateOH
Description
Tl* the contact owns a 2020 jeep wrangler. The contact stated that while driving at various speeds, the vehicle drifted to the left and to the right. The vehicle was taken to weekley chrysler dodge jeep ram (50 main st, butler, oh 44822, (419) 883-2461) to be diagnosed. The mechanic was unable to provide the cause for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
CategorySteering
DateJul 06, 2020
StateTN
Description
Vehicle has loose steering causing the vehicle to wander on the road. It is an unsafe condition and could cause an accident, injury, or death. This happens when the vehicle is in motion on the roads for freeways. Tire pressure was set to recommended level of 36psi.
CategoryEngine
DateJun 30, 2020
StateNJ
Description
With less than 400 miles on the vehicle, a tapping sound could be heard from the engine bay. When it was brought into the dealership for service, it was determined that there was an issue with the engine. The service technician stated there was a camshaft issue for a tappet that had failed and was delivered from the factory with the defect. This has resulted in a replacement of the rockers, tappets, and intake and exhaust camshafts.
CategorySteering
DateJun 25, 2020
StateAK
Description
Bought the vehicle brand new on 06/19/2020. Since driving the steering has became significantly loose. Alot of play in the wheel. Driving on roads its very hard to keep straight. I do not feel safe driving it. Feels like you have to constantly correct while driving. Feels like im going to crash into another car. There is alot of dead zone in the wheel. This must be looked at. This os not a "jeep thing". *tr
CategorySteering
DateJun 24, 2020
StateKY
Description
Am unable to keep vehicle driving straight on the road. Am having to constantly keep moving the steering wheel to keep vehicle straight. Steering wheel has about an half to inch play before it affects steering windt road or narrow roads very dangerous. Have taken to dealership and theysay they can not help. The steering issue is know issue on 2018 and 2019;and appears to be on 2020. This need to be resolve before someone dies from this steering issue. *tr
CategoryPower Train
DateJun 23, 2020
StateCA
Description
I was sold a new automobile with a serious open safety recall, nhtsa recall # 20v-124, that was no disclosed and not repaired before it was sold to me and I took possession of it. *tr
CategoryEngine
DateJun 18, 2020
StateIL
Description
For the third time in six months, our 2020 wrangle unlimited has been at the dealer to attempt to fix a significant chirping sound coming from the serpentine area. They have already replaced the tensioner pulley twice and it's actually worse. So far, for the six months we've had it, we'll be going on 3 weeks in the shop. Initially it would only be on a cold start but now it's louder and we can't take it anywhere. The dealer has had all the tech look into it and they still believe it's related to the tensioner. It's not related to the recent tensioner recall either. This is a lemon and needs to be replaced. *tr
CategorySteering
DateJun 17, 2020
StateCA
Description
Driving fully stock at speeds near 60 mph on highways, car seems to want to steer dangerously either right or left & the play in the steering greatly increases & needs some correction to avoid likely collisions. *tr
CategorySteering
DateJun 17, 2020
StateOH
Description
Steering wheel has a lot of play in it and does not stay straight when driving on highway or interstate driving. Dealer said it's normal on the new jeeps. *tr
CategorySteering
DateJun 17, 2020
StateCA
Description
The jeep cannot stay straight. I needs constant adjust to keep it in the lane. The problem gets worse as the speed increases. *tr
CategorySteering
DateJun 17, 2020
StateDE
Description
The jeep is extremely hard to keep on the road. It is all over the place. Way to much play in the wheel. It is very challenging to keep the jeep on the right if the road and between the lines. *tr
CategorySteering, Suspension
DateJun 16, 2020
StateGA
Description
2020 jl wrangler unlimited. Stock wrangler without modifications with less than 1k miles, in shop 3 times for same issue. The jeep has excessive steering over 3 inches of play in steering wheel before tires move. The steering also wanders all over the lane and extremely difficult to keep in lane with hands at 10 and 2 on steering wheel. My jeep also has a steering box that separates from frame when turning wheel. There is an aftermarket company who claims to have fixed the box separation issue. They have sold thousands of units and have thousands on backorder. You have to ask why is this such a niche fix for glaring factory issue. My steering box was replaced and fox 2. 0 steering stabilizer was tried and failed to fix. The dealers are helpless not hopeless. The dealers know its an issue and want to fix and jeep is aware of issue based on number of complaints on this site as well as internet forums. I think the issue is jeep knows it's a real problem and clueless on how to address without massive recall. Hello class action attorneys. We need you!! The nhtsa has limited muscle to handle issues with fca. This needs litigation before someone dies. *tr
CategorySteering
DateJun 13, 2020
StateLA
Description
The jeep wanders on road right to left can't keep it in a straight line I have owned a 2013 jk wrangler an it didn't drive like the 2020 faster you go the worst it gets can't get next to 18 wheeler it will push you in other lane before you blink an eye. *tr
CategorySteering
DateJun 11, 2020
StateCA
Description
I bought the 2020 jeep wrangler rubicon ecodiesel a month ago and from day 1 the minute I went on the freeway and drove above 55mph the car started to wander from side to side, I call this "steering wheel wondering" it is very difficult to keep the car straight and requires constant feedback to the wheel. I took it to the dealer and initiated a case with fca, the dealer drove test and told me that this is how jeep drives and yes I need to constantly provide feedback to the wheel. From fca I am waiting for a resolution. For ,000 I expected a car that will drive normally, this is very dangerous and I am afraid to put my family in the car. *tr
CategorySteering
DateJun 11, 2020
StateTN
Description
Vehicle wanders when driving down paved roads. Steering wheel has to be moved an excessive amount to keep vehicle within the lane. This could cause the vehicle to wander into another vehicle's lane and cause an accident. This happens on city streets and highways when trying to stay in lane. Exhaustive to the driver during long trips. *tr
CategorySteering, Wheels
DateJun 07, 2020
StateTX
Description
I just bought the jeep and going home on highway at speed of 50-60. Jeep was going left and right (wobbling) and steering was little shaky. I thought it may be wind and hold on to steering careful. My wife was following me in different car and she noticed that too. Why I am going left and right but still stayed in lane. After coming home I did google search I see many reference of "death wobble". I see jeep knows this issue and it is really sad to see this issue in 2020. I may return this vehicle. I am still under 250 miles / 5 day return period. I will talk to dealer in the morning. Please investigate and do the right thing. I can't imagine my daughter behind the shaking steering. It is so dangerous. Please fix it.
CategorySteering
DateJun 03, 2020
StateOK
Description
Driving at all speeds vehicle constantly wonders from left to right sometimes when correcting from one direction to the other it will put you in the other lane. Very dangerous when on two lane or uneven road against oncoming traffic. Took back to dealer twice replaced gear box did not help. Bought jeep for my wife but she won't drive it says it makes her feel unsafe I agree with her you think for 55,000 you could drive your vehicle down the road in a relaxing state. *tr
CategorySteering, Unknown Or Other
DateMay 28, 2020
StateVA
Description
I purchased my new jeep wrangler 2020 unlimited just over a month ago. I have noticed that, when driving at speeds above 40mph, the car is very difficult to handle and the car, as well as the steering wheel, wander all over the place. When driving on a highway, I fear for my life as the car wanders around the lane and much worse if there is a slight wind current that hits. It is very unstable and very unsafe. I have taken this to my jeep dealer and they insist that it is normal compared to other wranglers they have tested on their lot. This is a very ignorant response as it does not solve my specific problem. I fear that this will cause a huge accident one day on the roads and believe there is a fix for this problem but the dealer does not wish to fix or repair the issue. I appreciate any help with this. *tr
CategorySteering
DateMay 28, 2020
StateSC
Description
Took to dealership today because me and 2 other people have felt a lot a play in the steering. They checked it and said there was not a problem. This is my 3rd jeep and the other 2 never drove like this one! Please fix this problem before someone dies! I'm waiting to get pulled over because someone might think I'm intoxicated. Can't keep it in a straight line. Help!!!' *tr
CategorySteering, Suspension
DateMay 19, 2020
StateKY
Description
I am unable to maintain my lane at all while driving this vehicle. It can be concerning to drive like this especially on the interstate. If you get to close to the edge of the road on non interstate roads it will pull you straight off the road. *tr
CategoryUnknown Or Other
DateMay 19, 2020
StateFL
Description
Windshield major damage from a small insignificant impact. *tr
CategorySteering
DateMay 16, 2020
StateMA
Description
I've had the vehicle for a little over two weeks and the vehicle wanders dangerously at highway speeds due to the slop in the steering. It also locks when taking a tighter turn from a starting position and I have to force it back to center. *tr
CategorySteering
DateMay 14, 2020
StateOH
Description
My jeep pulls all over the road, wobbling wheel. *tr
CategoryPower Train
DateMay 08, 2020
StateNC
Description
I believe the vehicle clutch failed and the vehicle lost forward propulsion. Prior to the loss of clutch pressure and propulsion, a strong burning smell was noted coming form the vehicle, followed by smoke. The vehicle was in motion, going through stop and go traffic, on a city street. I believe this is related to recall 20v124000. The vehicle has 138 miles on it and was being driven home after being purchased new from the dealership. *tr
CategorySteering
DateMay 08, 2020
StateVA
Description
The vehicle wanders, including into other lanes, during travel at higher speeds. The steering is extraordinarily loose. The vehicle requires constant focus and continuous corrections to maintain course. It is dangerous. The dealership representative remarked that it is a known issue but jeep is unable to effectively address it. *tr
CategorySteering
DateMay 04, 2020
StateAZ
Description
The car will not hold a straight line. It dodges and dives all over the road. If you are making a sweeping turn over 40 mph in either direction, it suddenly darts in the direction you have the wheel turned with no further input. When you try to correct back it takes a lot of wheel movement and then it suddenly darts in the direction. It just will not drive straight. You are constantly fighting to keep it between the lines. You can not drive this car for more then. An hour or two and you have to stop[ driving. It is unsafe not only to the driver and passengers, but to anybody else on the road. You just do not know what it is going to do. Nhtsa needs to force fca to do a recall on this issue and fix it. This issue makes the ralph nader issues with the chevrolet cover look minor. Please, please look into this before somebody dies.
CategorySteering
DateApr 03, 2020
StateDE
Description
Steering has a lot of play and significant pulling causing driving fatigue to keep jeep on road.
CategorySteering
DateMar 24, 2020
StateNJ
Description
I have had this loose steering problem since I bought my jeep january 30 . I have taken it back 3 times without any satisfactory fix. I have now taken the jeep to a different dealer on friday. This will be the 4th time it is back at the jeep dealer I am also working with jeep customer care who cannot resolve this problem
CategorySteering
DateMar 19, 2020
StateAZ
Description
Tl* the contact owns a 2020 jeep wrangler. The contact stated that there was a hesitation between when the steering wheel was turned and the response from the front wheels. The contact stated that the steering wheel was constantly moved from left to right to keep the vehicle in a straight line. The vehicle was taken to bill luke chrysler jeep dodge ram located at (2425 w camelback rd, phoenix, az 85015 (602) 249-1234) and test driven. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 200.
CategorySteering
DateMar 16, 2020
StateVA
Description
When driving at highway speeds, the vehicle drifts all over the road. It is necessary to constantly move the steering wheel left and right just to stay in my lane. Several times, the vehicle has drifted into an adjacent lane before I could make a correction. I took it to the dealer I bought it from, safford chrysler jeep of fredericksburg, virginia and, after 2 1/2 hours in the service department, told me there is no problem. I know that hundreds of jeep wrangler jl owners have reported this same problem to nhtsa.
CategoryElectronic Stability Control, Steering, Suspension
DateMar 14, 2020
StateTX
Description
I purchased this new 2020 jeep in december 2019; the jeep now has about 800 miles on it. When driving the vehicle at any speed the jeep will dart to the left into on-comming traffic with no warning and for no appearant reason. The faster the speed the more radical the swerve into traffic the incident. I have not been in accident but had lights flashed, numerous hand signals and horns blown at me in the jeep for reckless driving. The dealership - cecil jeep of burnet texas has verified the problem and is troubleshooting potential issues with a factory engineer. Software and damper upgrades have been confirmed properly done and up to date.
CategoryStructure:body
DateMar 13, 2020
StateNC
Description
Quality of the suspension welds to the frame of the jeep. The drivers side rear suspension bracket appears to have quality issues (e. G., porosity, consistency, appearance). Removal of the bracket showed signs of porosity impacting the frame. Vehicle was stationary during the work being done on the jeep other welds on the frame and suspension brackets appear to have quality issues
CategorySteering
DateMar 12, 2020
StatePA
Description
Vehicle is a 2020 wrangler sahara. There is excessive play in the steering wheel. Sitting still there is about 2'-3' steering wheel movement left & right. At highway speeds there is constant steering wheel response to keep the vehicle in your own lane. Even then its wandering in your lane. I had a 2013 wrangler sahara and it didn't have this issue. Dealer has seen it and said everything is normal. Actually, said it's comparable to other wranglers, they didn't say it was normal. I asked them instead of an improvement they made them worse? They had no answer.
CategorySteering
DateMar 02, 2020
StateNJ
Description
I just purchased a 2020 jeep wrangler 2 door sport s on 01/30/2020 and 1 week later was taken back to dover dodge to fix a serious steering problem. The appointment was made for a week later,and the dealer kept the jeep wrangler for 1 week. I then pick up the jeep and was told they change the steering box and problem fixed. The next day I was traveling to work on the highway and I was all over the highway, same problem with steering called them back on 02/22/2020/and they gave me an appointment for today 03/02/2020 I am hoping they actually fix the problem ,I feel it is a safety issue and should be addressed by chrysler jeep
CategorySteering
DateFeb 29, 2020
StateNC
Description
When getting to highway speeds or anything over 40mph. I have to steady provide feedback into the steering wheel. It is hard to keep it in the lane. I have never had a car or any other jeep do this. It feels very unsafe.
CategoryEngine
DateFeb 24, 2020
StateCA
Description
As slowing down towards a red light at approximately 5 mph the engine suddenly revved up . Pressed brake to full (again, no foot on gas), engine continued revving at high rpm. Jeep lurched forward three times and rear ended car in front waiting at the light. 4 wheel drive was not manually turned on, but felt like the front wheels had locked but the back wheels kept lurching the jeep forward. Again the engine was racing even though gas pedal was not pressed. Please note: this vehicle is a rental from avis.
CategorySteering
DateFeb 18, 2020
StateIN
Description
While driving the steering has a large amount of play, fails to hold a straight line, and requires constant correction. At highway and interstate speeds, it is difficult to keep the vehicle in the desired lane especially around curves and restricted lanes. Steering assist system feels as though it goes in and out daily. In addition, vehicle steering wheel does not return to center when turning and requires driver correction after turning. Dealership has inspected vehicle and noticed some drivability issues. A tsb 19-002-19 was done for a steering damper issue, but additional steering issues were noticed. 'floating on the front end' was reported by test driving tech but after checking alignment claimed everything was in spec. No resolutions offered through dealership or escalation with fca. I worry about the ability of this vehicle to stay on the road under normal driving corrections.
CategorySteering, Suspension
DateFeb 09, 2020
StateIN
Description
Vehicle wanders back and forth brand new 2020 wrangler unlimited dealer worked on it was probadly 50 persent better but still chasing steering wheel to keep in lane they said they did everything they could unless it is recalled saw today jeep is recalling some 2020 wranglers with left lower arm bracket is welded in wrong place could this be the problem recall starts on march 14 vehicle is back in shop again for water leak from roof into cab been there so far 5 days they have it more than me also a lot of wind noise from front doors on both sides not bad for a vehicle that cost a little short of 50000$ lousy qualty control can you tell me what happens next
CategorySteering, Suspension
DateFeb 07, 2020
StateAZ
Description
2020 jeep wrangler unlimited rubicon. The driver side control arm bracket on my front axle is not welded on one side. The weld missed the bracket all together. There is a recall for some 2020s, but mine is not listed. Jeep told me since mine is not listed, there is nothing they can do. Also even if it was impacted, there is no fix yet. My front axle could come loose at any time due to missing weld causing a loss of control. This is a serious safety concern and they will not do anything about it.
CategorySteering
DateFeb 07, 2020
StateCA
Description
2020 jeep rubicon unlimited pulls to the right at speeds above 35mph and needs constant correcting to stay straight on a flat paved surface. This is not a road crowning issue, happens on surface streets or highway but most noticeable on highways. You can feel the resistance of the steering wheel that wants to naturally be in a right pulling position. Furthermore, you can see the difference in balance by turning to the left and watching the steering wheel come back to center... Turn to the right and it barely moves back to the left... It wants to stay right. Jeep says they have no fix for this problem, yet it has been reported since 2018. Inferior parts and the inability to make adjustments has perpetuated this issue. The nhtsa must force fca to create a permanent fix for this problem. See also 11258580. *dsy*dt*dt*jb*jb*dt*jb*dt consumer stated old aluminum gear box was replaced and pcm software updated. Alignment check will be done following week.*jb
CategorySteering
DateFeb 04, 2020
StateIN
Description
I call it the wandering wheel has done this from day one from dealer lot. The vehicle wanders all over the road, constantly having to correct the steering. Very stressful while driving on highway and or interstate. Very easily could lead to lose of control of vehicle. I've contacted jeep wave and they know the issues which is steering gearbox as they have the same issue with 18 & 19's. They know what the issue is but still can not get the issues fixed.
CategoryPower Train, Service Brakes
DateFeb 03, 2020
StateMA
Description
Approaching light turning from yellow to red. Applied breaks. Vehicle would not stop. Abs system engages loudly car shakes uncontrollably - does not come to stop. Vehicle proceeds into intersection and is unable to break. Vehicle speed 35-40 approaching light with 50-60 yards to stop safely. Complete failure of breaks. Third time had to return vehicle to dealer for failure of systems.
CategorySteering
DateJan 29, 2020
StateWV
Description
The steering has to much play and the jeep wanders
CategorySteering
DateJan 24, 2020
StateNY
Description
I purchased the vehicle last friday and shortly after that I have discovered a loose steering with a 2 inch dead spot when traveling over 40mph. I feel unsafe driving it on the highway especially on uneven pavement. Driving in the tunnel feels like I am fighting for my life. We did contact the dealer however, they denied the problem stating the vehicle is up to spec.
CategorySteering
DateJan 21, 2020
StateKY
Description
New 2020 jeep wrangler with 300 miles, wants to "wander" instead of going in a straight line while moving. There is about 1/2" of play (left to right from dead center) that doesn't move the car in either direction. Uneven roads makes the car wander even worse. Dealer checked on 1/21/20 and said nothing was found wrong (see attached jpg file.
CategorySteering
DateJan 20, 2020
StateLA
Description
Vehicle is wandering all over the lane, steering feels "loose" and it is hard to keep the vehicle straight in lane. Happens at all speeds but it's more noticeable at highway speeds (50-70mph). I had "near miss" when driving west on I-10 before baytown where road works are happening and the road has been barricaded on both sides making the road too narrow. So when driving side by side with an 18wheeler it was almost impossible to be precise and keep the vehicle straight. I had to brake hard to let the 18wheeler go and try to avoid another one passing me and being in the same situation. If you hold the steering wheel straight, the vehicle won't do the same, so you have to give constant input to avoid going to other lanes. I've found massive complaints on jeep forums and youtube. Some videos are actually leading to a solution by replacing the steering box, flashing the power train control module or replacing the trac bar as well, etc. I'm about to visit the dealership for second time after the issue was not resolved on first visit. Only alignment was done and they said the steering issue was "normal" and that all new wranglers were like that. Thanks for your time.
CategorySteering
DateJan 20, 2020
StateNJ
Description
While driving the jeep, it is almost impossible to keep the vehicle in a straight line. I have to constantly adjust the wheel to keep myself in my lane, otherwise I drift from left to right. It does not matter the speed either, if I don't keep correcting myself, I just end up in the lane next to me or almost crossing over the lines. Besides the vehicle wandering all over the road, the steering is very loose.
CategorySteering
DateJan 20, 2020
StateVA
Description
Car pulls to the side, have to continuously give inputs to the steering wheel to keep car centered. It is a brand new car. Bought 1/17/2020, and today's date is 1/20/2020
CategorySteering
DateJan 15, 2020
StateCO
Description
From the day the jeep was driven off of the lot with 20 miles on it it has experienced what can be described as loose or unresponsive steering. There is no noticeable play in steering when stationary, however when in motion there exists about 1 or 2 degrees of dead or unresponsive range in the steering. When the steering wheel is moved left or right for 1 to 2 deg. There is no response or a delayed response from the wheels. As most wranglers' steering will wander to some degree, this can cause dangerous body roll, over-correction in steering and loss of traction in snowy conditions, particularly when 4wd is engaged. This has caused loss of traction, near accidents and veering off of roads in multiple occasions. This wrangler has been in the dealership's shop multiple times where the service manager and mechanics agree that this issue exists, however claim to not know how to fix it. Interactions with fca (jeep) have produced no results as they claim to be unaware of such issues.
CategorySteering
DateJan 11, 2020
StateMO
Description
Hard to keep centered in lane at highway speeds. Drifts left and right.
CategorySteering
DateJan 11, 2020
StateCT
Description
Hi - I purchased a new jeep on 12/31, while took the delivery and driving back home, the jeep wandering all over the lane. This is very unusual for a new jeep. The jeep goes left and right. On a narrow lane, its a risk to drive as such. This is a huge safety issue - because of wandering could cause accident and potential cause of death as well. I urge nhtsa to understand this issue and help with the jeep manufacture / dealer to fix at their own expense at the earliest. Also I am sure other consumers experiencing the same issue and like to file this complaint and help the community
CategorySteering
DateJan 10, 2020
StateCO
Description
I have a serious issue with the steering of my jeep. It feels as if I am driving on an air hockey table. I have had this issue right after I purchased the vehicle in october. I took it in to the deal immediately after I could barely keep it on the road. They said there was an open recall on jeeps for this issue. They sold me a vehicle with an open recall. They replaced one lower link on the passenger side, nothing else. This did not correct the problem. Brought it to another dealer. They gave me the standard trope that it could be the tires, and that there was nothing wrong. As I have seen on a lot of jeep forums this seems to be a common problem. This is a serious safety issue and I want jeep to repair this issue. Someone will be killed by not being able to keep their vehicle on the road or even in their lane. Well, I don't want it to be me or anyone else I come in contact with. Please help me.
CategorySteering
DateJan 04, 2020
StateFL
Description
The steering is very loose. You can turn the wheel several inches before the car reacts. Difficult to keep the car between the lines. The tire inflation has been checked.
CategorySeats
DateJan 03, 2020
StateKY
Description
Tl* the contact owns a 2020 jeep wrangler. When the contact used the seat lever to place items in the back seat, the lever fractured and he was unable to adjust the seat. When the contact later attempted to use the lever on the driver's side, the same failure occurred. The contact spoke with swope chrysler dodge jeep ram (1012 n dixie hwy, elizabethtown, ky 42701) and was informed that they were aware of the potential failure; however, they did not have the parts to repair the vehicle. The manufacturer was notified of the failure and referred the contact to nhtsa. The vehicle had not been repaired. The failure mileage was 200.
CategoryStructure:body
DateJan 03, 2020
StateOK
Description
Bonded intrusion bar separated from door skin. Separation causes rubbing/chaffing/noise when door is operated and was what alerted me to the presence of the issue. Taken to dealership and was told the door must be replaced in order to fix the issue. This exact same issue happened in my 2018 jeep wrangler rubicon and they replaced the front two doors on my jeep. Fca has clearly not corrected this design issue, and I am concerned that it leads to a weakened structural integrity/safety feature of the vehicle. I am also concerned that because the fix includes repainting part of a brand new vehicle, many people will not want to have their vehicles repaired. Also, depending on personality, it may be very easy to overlook the noise that called my attention to the issue in the first place. Bonding like this is used extensively in modern vehicles. If they have a problem with it in this location, do they have a problem with it in other locations or vehicles that aren't being addressed. Clearly there is evidence that this is a continued issue across model years, not an isolated incident.
CategorySteering
DateDec 16, 2019
StateSC
Description
The steering on this jeep is dangerous. It will not return to center, which at low speeds means it will turn in a circle and you have to steer back when making a turn. At high speeds it means constantly overcorrecting and correcting to keep vehicle in lane. This is tacking back and forth at high speeds to avoid hitting vehicles or barriers on either side of you. Terrifying. There is also a large dead spot in the steering from about 11 to 1 making this even tougher. Jeep told me "this is as designed." even though they could see the problem, the weren't allowed to try any solutions. This is a severe safety issue and needs to be corrected/recalled before it kills someone. There should be no vehicle that should be "designed" not to return to center and have minimal steering control at highway speeds. A second problem is that it tends to really wander with any outside force. A slight breeze will mean you are all over the road, and without being able to return to center you are again guessing at center and end up tacking back and forth even at lower speeds. The dealer also noted this.
CategorySteering, Suspension
DateDec 05, 2019
StateCA
Description
While driving at speeds between 35 and 65 mph, the vehicle will wander from left to right causing the driver to constantly correct the vehicle to stay within the lane. The vehicle will also pull to the left or right when applying the brakes. Once I swerved half a lanes width under heavy braking. The vehicle has 3100 miles on it. At all times regardless of the road condition this behavior exist and the internet is full of complaints. This is a major safety issue, not a performance issue. Please watch this video as he does a great job describing the issues surrounding the safety of this product. Https://www. Youtube. Com/watch? V=gzes1_cj99s I believe if something does not happen immediately there will be accidents. I had to fight with jeep to get a rental for three days. This is not a tire pressure issue or simple alignment issue and that's how the dealers are trying to fix this issue, with band-aids I ask for you to read and take this message very serious as I am concerned for anyone with this vehicle and these handling problems. It is a know issue and jeep continues to put people in these cars. The jeeps are still being sold without a proper confirmation that they are safe. I know, because I have one....
CategorySteering
DateDec 03, 2019
StateCA
Description
Vehicle has too much free play or wandering while on the freeway. Not safe with my family as I have to constantly correct the steering. Not safe to take both hands off the steering wheel.
CategorySteering
DateDec 03, 2019
StateAL
Description
Steering is loose which manifests as wandering while driving. Constant correction is needed to stay in a lane. This is fatiguing and could lead to an accident.
CategorySteering
DateDec 01, 2019
StateKY
Description
While driving at around 40+ mph on the highway, the vehicle wanders from side to side, requiring constant steering input to stay within the lane. Failing to correct the steering (even briefly) results in the vehicle unintentionally departing from the lane.
CategorySteering
DateNov 22, 2019
StateMO
Description
The steering is loose and has play in the steering wheel. It is difficult to keep the jeep going straight because you constantly have to make steering corrections. The 'dead zone' play in the steering wheel happens while stopped and driving.
CategoryElectrical System, Electronic Stability Control, Steering
DateNov 21, 2019
StateNJ
Description
While driving on a highway, and also on local roads, a service shifter error message comes up on the dash display. Right after that numerous error lights come on indicating numerous failures along with a check engine light. In addition, the steering locks up making it extremely difficult to steer the vehicle. Makes it very difficult to steer the vehicle when this happens. And, it has happened several times. There are videos online that show this failure on other new jeep wranglers.
CategorySteering, Suspension
DateNov 19, 2019
StateNJ
Description
Excessive free play in the steering on left side.
CategorySteering
DateNov 19, 2019
StateNC
Description
My 2020 jeep wrangler rubicon unlimited exhibits the loose steering issue affecting the 2018/19 and 2020 jl models. While driving the vehicle at all posted speeds it requires constant left and right steering wheel corrections or input to keep the vehicle from wandering out of the lane. Fca and their dealers have stated that as of nov 18, 2019 there is no fix and that their engineers are aware of the situation. This loose steering can also be seen in the parked stationary position by simply turning the steering wheel between the 11 o'clock and 1 o'clock positions and not seeing the front wheels react or move at all. I have only 455 total miles on this jeep and per my dealers instructions I have parked the jeep as it is unsafe to drive. Fca/jeep will do nothing and also declined to buyback the vehicle so we have retained legal counsel.
CategorySteering
DateOct 18, 2019
StateNJ
Description
The steering is very loose and dangerous to drive at speeds over 50 mph. This is not a safe vehicle and will result in injury or death to the driver and its occupants.
CategoryElectrical System, Steering
DateOct 14, 2019
StateAZ
Description
Took my jeep wrangler in for service to address a serious highway speed over steering issue. At freeway speed you can not hold the jeep into a curve with drifting out of the radius of the curve. This forces a slight correction which over corrects the other way. I also have my premium sound left speakers cutting out periodically when driving.
CategorySteering
DateOct 13, 2019
StateIL
Description
The steering wheel has about 5% dead play when going over 60 miles an hour
CategorySteering
DateOct 08, 2019
StateMD
Description
While driving at highway speeds, the steering become sloppy and unresponsive. This causes the vehicle to wander from side to side. The steering is loose, so any correction to prevent the wandering is not enough or too much. This causes a loop where the wandering becomes side to side driving. At these speeds it is in danger of flipping or hitting another car. Any wind or seam in the road is also cause for concern, as the outisde forces cause the driver to correct the vehicle. With the steering correction is nearly impossible. 2 events in 1 week of ownership resulted in letting the car coast to a stop (on highway shoulder) in attempt to regain composure after excessive side to side wandering nearly flipped the car. It is unsafe to drive.
CategoryStructure:body
DateOct 07, 2019
StateCO
Description
Tl* the contact owns a 2020 jeep wrangler. While driving at an unknown speed, the vehicle pulled to the right. While parked, the front passenger side of the vehicle leaned downward. The vehicle was taken to autonation jeep (9980 east arapaho rd, inglewood, co) where it was discovered that the subframe was bent. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 1,700. The vin was invalid.
CategorySteering
DateOct 04, 2019
StateNJ
Description
The steering is very loose and extremely dangerous on the highway. While driving on the highway, it is extremely difficult to steer straight. I have to make large steering wheel adjustments just to remain in the lane. Driving this jeep is very unsafe at highway speeds.
CategorySteering
DateOct 01, 2019
StateAL
Description
We purchased this 2020 jeep on 09/03/2019 and the same day noticed an issue with the steering. It would sway in the lane and you constantly have to correct it. I notified the dealer immediately and got almost zero response. I drove it to the dealership the next day and was told they were aware of the problem but didn't have a fix for it. I was blown away, I had just paid over ,000 for a brand new jeep that had 3 miles on it and it had a problem. I was told to call some 800 number and maybe they could help me. I complained again about the problem to my salesman and he scheduled a service appointment. I took the jeep in and they said that they done an alignment and that the tires were a little over inflated so they brought them to factory pressure. Again, this is a brand new jeep that they had just ran through what they call pdi when they come off the truck. So if the tire pressure was wrong, then it was wrong because they didn't check it. I received the jeep back and there was no difference at all. I'm honestly at my whits end with it. I found online that this is a major issue and thought maybe I could get some help from you guys.
CategorySteering, Suspension
DateSep 27, 2019
StateCA
Description
New 2020 wrangler unlimited rubicon just a week old. Been into dealer 3 of those 7 days for the following: 1.) significant pull to the right on flat surface streets or highways regardless of speed. Alignment was done and in specs, yet the problem exists. Rotated tires back to back and side to side.. No fix. Constant correction required every few seconds making it not just a safety issue, but also an exhausting driving experience. 2.) steering wheel is off centered about 5+ degrees to the right and wants to continuously go back to that position. Does not align straight. Can feel it resisting me wanting to go back off center to the right. There is play in the steering wheel, and you can see that it wants to stay off center all the time. 3.) steering wheel when making a left turn immediately comes back towards center to the right and feels like it resists when wanting to turn left; however, when making a right turn, there is no resistance and it does not comeback to center willingly as it should. Dealer does not know what to do at this point, and asked that I wait for a software update to come out in next 3-6 months. I do not find this to be an acceptable option. See also 11307713. *dsy*dt*jb*jb
CategorySteering
DateSep 26, 2019
StateCO
Description
Driving at highway speeds, the steering feels loose and the jeep tends to wander left and right. Under certain circumstances, such as curves in the highway, especially going downhill, controlling the direction of the vehicle becomes difficult and scary. The only thing to do under such circumstances is to slow down sufficiently to maintain directional control. On sept 1, 2019 I've almost ran into the median divider on I-70 west, west of evergreen co. On sept 2, 2019, I was struggling to stay in my lane heading east on I-70 into denver, just east of golden, co
CategorySteering
DateSep 26, 2019
StateTX
Description
Significant "dead-zone" at center. Inconsistent steering feedback. Significant wandering, making it difficult to keep vehicle centered in lane. Essentially feels like having to play "ping-pong" with constant corrections to keep jeep in lane, constantly weaving. Happens at all speeds. Is not related to weld issue with prior models, I don't think. Very scary and concerning at higher speeds.
CategorySteering
DateSep 24, 2019
StateTN
Description
Tl* the contact owns a 2020 jeep wrangler. When the steering wheel was turned approximately three inches in either direction, the front wheels would not turn immediately. The contact indicated that there was excessive "play" with the steering. Dwayne taylor chrysler jeep (2052 us hwy 641 n, murray, ky) was notified and stated that the vehicle was operating normally. The manufacturer was not notified. The failure mileage was 100.
CategorySteering
DateSep 21, 2019
StateNH
Description
Continuously wondering driving on road going 30 mph to 60mhp could not keep vehicle straight in between the lines on the road . It happened the first time we took vehicle home from brand new purchase
CategorySteering
DateSep 21, 2019
StateOH
Description
On september 16 2019 my wife and I purchased a 2020 jeep wrangler, we only drove it about an eighth of a mile I didn't see a reason to go any further because we were trading in a 2014 that steers and stays on the road perfectly. It was late in the day when we picked it up and we wanted to go towards the mall to get something to eat the jeep was all over the road extra movement in the steering wheel it didn't correspond to any movement of the tires it was exhausting to drive it to and from the mall. I took it in the next day to have the service manager drive it he didn't see a problem he told my salesman I went for a ride with my salesman and he could see the problem and feel it in the steering wheel. I went the next day and ask the service manager to go with me for a drive I asked him do you see the problem he said what am I looking for which was bologna because I know he can feel it he said they would look into it see if there were any recalls I told him the internet is full of the problems something has to be done I won't let my wife drive this vehicle I know in the recall numbers that you had that I checked first it doesn't say anything about me but this jeep is a load of trouble please help us whatever can be done we need it we're not driving it unless we have to and then only I will do it the only extra thing I could say is if the service manager took it for a ride on the curved roads up behind the dealership which is greenwood auto in cortland ohio if you're constantly turning a wheel it's not as noticeable because you're taking the slack out of the turn otherwise you've got I'm not sure possibly three or four inches of free play
CategorySteering
DateSep 18, 2019
StateNJ
Description
When traveling on the highway at or above 60 mph, the jeep wanders and doesn't maintain a straight line. The steering is very loose and very difficult to remain in my lane at all times. I feel very unsafe traveling on the highway with this vehicle.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • Beckey

    Was in love with our new 2020 Ecodiesel Jeep Rubicon. Steering was a little wonky, but wasn’t overly concerned. Had it for less than 2 weeks and decided to take it on a Fall road trip. Bad decision. Engine started “jumping” and “heaving” while in cruise control on the highway at 65 mph; then woudn’t accelerate at all. Was able to pull off into a gas station thank God, but electronic throttle control error code + service engine light popped and then it woudn’t even stay started. Engine just keep jumping then automatically would shut itself off. Our whole family stranded almost 3 hours away from home in not the safest of areas. Lemme tell yah, it was Fun fun. Under 500 miles and it’s been sitting at an out of state dealership for almost a week now and they still have absolutely no idea how to fix it. Was told that it lit up with so many error codes they have to get a special engineer from MOPAR to come out… Just in shock that we’re having this issue with a $65K vehicle.

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