Powertrain and visibility issues among the top complaints received by the NHTSA from vehicle owners
The 2020 Ford Edge is an SUV that’s meant to appeal to the budget-conscious driver, but still offer plenty of excitement. The automaker claims it is “a thrill-ride with the brains to match.” Yet, customers are extremely disappointed with the powertrain and visibility issues.
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Undoubtedly, the powertrain is one of the most important systems in any vehicle. It needs to shift smoothly and provide enough oomph to get moving.
One Edmunds review states otherwise with the Edge. “I’m full of regret from buying a Ford. Brand new 2020 edge has transmission issues that no one will acknowledge or admit to. Main issue is 0-35mph. It jerks and hesitates between gears. Especially around slow wide turns. It’s scary and very disappointing after paying so much for a car. It’s a bit noisy until it hits 40mph.”
It turns out that there is also a powertrain recall. NHTSA Campaign Number 20V550000 talks about certain vehicles that are missing bolts from the start/stop accumulator endcap. This defect can cause a transmission fluid leak, leading to a loss of function. If this leak occurs in the presence of ignition, it could also create a fire. In one sense, the automaker was completely correct – this vehicle is a thrill ride, wondering when and if it might burst into flames.
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Unknown Or Other | |
| Engine | |
| Electrical System | |
| Forward Collision Avoidance: Warnings | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Seat Belts | |
| Power Train:automatic Transmission:torque Converter | |
| Vehicle Speed Control | |
| Air Bags |
Aside from the mechanics of a vehicle, the structure and styling is also important. With the wrong setup, it can be difficult to drive, as seen with the Ford Edge.
One Edmunds user says, “Looking out the windshield first thing noticed are these rising fender tops on each side that obstruct vision and make you feel you are driving a submarine on wheels. The designers thought this must be a cool look. They should be shot.”
While it’s not related to the windshield design, there is a visibility-related recall worth mentioning. NHTSA Campaign Number 20V575000 states that more than 620,000 vehicles have a poor electrical connection that is causing the rearview camera to work sporadically or display a distorted image. Because of this malfunction, rearward visibility is reduced, thereby increasing the chances of an accident. Backing up without knowing what’s behind isn’t thrilling at all; it’s downright dangerous and shows the lack of brainpower that was put into creating the Ford Edge.
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Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Interior paint on console has bubbled and corroded. Also, paint on power buttons that are used a lot (windows) is wearing off.