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The 2020 Ford Edge is an SUV that’s meant to appeal to the budget-conscious driver, but still offer plenty of excitement. The automaker claims it is “a thrill-ride with the brains to match.” Yet, customers are extremely disappointed with the powertrain and visibility issues.
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NHTSA Complaints for the 2020 Ford Edge
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Power Train | |
| Electrical System | |
| Engine | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings | |
| Structure:body | |
| Visibility:sun/moon Roof Assembly | |
| Service Brakes | |
| Vehicle Speed Control |
Problems with the Powertrain
Undoubtedly, the powertrain is one of the most important systems in any vehicle. It needs to shift smoothly and provide enough oomph to get moving.
One Edmunds review states otherwise with the Edge. “I’m full of regret from buying a Ford. Brand new 2020 edge has transmission issues that no one will acknowledge or admit to. Main issue is 0-35mph. It jerks and hesitates between gears. Especially around slow wide turns. It’s scary and very disappointing after paying so much for a car. It’s a bit noisy until it hits 40mph.”
It turns out that there is also a powertrain recall. NHTSA Campaign Number 20V550000 talks about certain vehicles that are missing bolts from the start/stop accumulator endcap. This defect can cause a transmission fluid leak, leading to a loss of function. If this leak occurs in the presence of ignition, it could also create a fire. In one sense, the automaker was completely correct – this vehicle is a thrill ride, wondering when and if it might burst into flames.
Problems with the Visibility
Aside from the mechanics of a vehicle, the structure and styling is also important. With the wrong setup, it can be difficult to drive, as seen with the Ford Edge.
One Edmunds user says, “Looking out the windshield first thing noticed are these rising fender tops on each side that obstruct vision and make you feel you are driving a submarine on wheels. The designers thought this must be a cool look. They should be shot.”
While it’s not related to the windshield design, there is a visibility-related recall worth mentioning. NHTSA Campaign Number 20V575000 states that more than 620,000 vehicles have a poor electrical connection that is causing the rearview camera to work sporadically or display a distorted image. Because of this malfunction, rearward visibility is reduced, thereby increasing the chances of an accident. Backing up without knowing what’s behind isn’t thrilling at all; it’s downright dangerous and shows the lack of brainpower that was put into creating the Ford Edge.
Your Lemon Law Legal Rights
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Complaint Data
| Category | Power Train |
| Date | Mar 16, 2023 |
| State | MO |
| Description | Just bought this car not even a month ago. Drove less than 80 miles. After doing my actual behind the wheel test w highway patrol in the car (missouri) I noticed the car shifting and jerking into gear as I'd accelerate from a stopped or parked position. No warning lights displayed at that time. Husband drove it this morning to work and did the same thing and now the wrench light is displayed. Being towed to the dealership on monday since everything I've read says do not continue to drive. |
| Category | Power Train |
| Date | Feb 28, 2023 |
| State | GA |
| Description | My daughter along with my son in law had parked the car under the carport, once parked they got out to get my grandchildren out, my son in law get the baby on the passengers side while my daughter the drivers. My son in law got his side and shut the door. My daughter takes a bit longer because my oldest grandboy has special needs and takes a little longer. Once she shut his door with the drivers door still open the car rolled back. The drivers door struck my daughters knocking her down to the concrete. She had to toss my grandson to get him clear of the car, his head also struck the concrete. The car then ran over my daughters upper right leg. The car proceeding down hill and across the street where it struck the house across the street. Police and ems where called, at the time my daughter refused transport. I took her the the er , nothing was broken but she had major contusions and pain, my grandson was taken by pov the the children's hospital to have his shunt checked. After a couple days my daughter was still complain of a headache and eye pain, she went back to the er where she was diagnosed with a concussion. The car is currently at the dealership |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 23, 2023 |
| State | MO |
| Description | When I'm driving all the sudden my braking system will say collision warning and slam the brakes on, the car pump the brakes and stop moving. It just does it at random times out of nowhere. Seems like most times I'm going at slow speed but I'm afraid I'm going to get rear ended. I've already taken it to ford once and the reset code to system telling me ford knows about this error but has not recalled it yet! This is very scary while driving and dangerous… plus I have children in the car! |
| Category | Visibility:glass, Side/rear |
| Date | Jan 05, 2023 |
| State | OH |
| Description | The contact owns a 2020 ford edge. The contact stated while driving at an undisclosed speed, the rear window shattered without impact. The dealer was notified of the failure and the contact was informed that the vin was not included in a recall. The vehicle was taken to safelite auto glass where the window was replaced. The manufacturer was notified of the failure and the contact was transferred to the nhtsa hotline. The failure mileage was approximately 23,500. |
| Category | Visibility:glass, Side/rear |
| Date | Jan 05, 2023 |
| State | OH |
| Description | Was just driving along and the back window just shattered. Already repaired tempered glass it did not hurt anyone. No safelite auto glass no unknown |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection |
| Date | Dec 30, 2022 |
| State | MI |
| Description | Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one. |
| Category | Vehicle Speed Control |
| Date | Nov 28, 2022 |
| State | GA |
| Description | The contact owns a 2020 ford edge. The contact stated while parking the vehicle and the vehicle accelerated without any warning, causing the vehicle to strike the building in front. The air bags deployed. No one was injured. A police report was filed. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000. |
| Category | Unknown Or Other |
| Date | Oct 31, 2022 |
| State | TN |
| Description | The parts involved were lug nuts. I had a flat tire and was unable to remove/replace the flat because the lug wrench supplied with the car would not fit the nuts. Fortunately I had other tools available that I was able to use to remove the lug nuts otherwise I would have been stranded. When I went to a ford service center I was informed that the lug nuts were swollen. They told me that this was a well known issue with ford and that the lug nuts would have to be replaced. The cost to replace these lug nuts was over 0. Attached fine pictures of the lug nuts and receipt for work done. All the lug nuts were damaged by the service center in their efforts to remove them. The pictures attached are of the worst damage. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Oct 24, 2022 |
| State | AZ |
| Description | Husband was driving us home. Vehicle lost power, car started slowing down. Had to pull over to side of road. Car would restart but continued to die and would not change gears. 3 occurred for several hours. Got car towed to dealer ship. The next day car started ok. This could have caused an accident and could have killed somebody. Car is currently at dealership. Have not been told what is wrong at this time. Only have towing paper work at this time. Just received a call they says it's the fuel pump. |
| Category | Unknown Or Other, Visibility:sun/moon Roof Assembly |
| Date | Oct 22, 2022 |
| State | NY |
| Description | On 10/22/2022 while driving on a highway at the posted speed limit, without warning the panorama sun roof exploded showering shards of glass on myself and my wife. The glass sunroof was properly closed but the inside headliner panel was open to enjoy the sun. The moderate average temperature outside at this time was approximately 68 degrees. This vehicle currently has approximately 12,250 miles on it. When the sunroof suddenly exploded, my wife sustained cuts to her hand and both of us were covered in shredded glass, including tiny glass shards embedded in our scalps. The explosion was so sudden and loud I nearly lost control of the vehicle. Fortunately, there was minimal traffic on the road at the time of the explosion with no vehicles immediately in front of us. Research has revealed many incidents of exploding sunroofs on various ford models, with an exceptionally high incident rate for the ford edge model. It was further discovered that this exploding sunroof issue in various ford models has been ongoing since 2008 with the ford motor company being made aware of this defect. Research has further indicated to date, ford has failed to issue a recall for this serious and dangerous defect. If our grandchildren had been rear seat passengers (which is often the case), this incident could have been tragically much worse. Not only did the exploding sunroof cause a serious, dangerous and injurious safety threat to us as passengers, getting the vehicle off the road (with the interior headliner panel closed) caused a safety threat to any nearby drivers as we could hear and see the remaining shattered glass flying off the vehicle into the roadway. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jul 28, 2022 |
| State | FL |
| Description | The contact owns a 2020 ford edge. The contact stated while she was depressing the brake pedal to slow the vehicle down in order to park but the brake pedal traveled the floorboard. The vehicle failed to stop and crashed into a wall where it came to a stop. The contact mentioned that the forward collision avoidance/emergency automatic braking failed to detect that the wall was in front and prevent the collision. The contact sustained minor injuries that did not require medical attention. The vehicle was towed to the dealer where the vehicle was diagnosed, and they stated that no failure was determined. The manufacturer was contacted and advised she will receive a call and to contact the nhtsa hotline. The failure mileage was 17,015. |
| Category | Seat Belts |
| Date | Jul 23, 2022 |
| State | TX |
| Description | 3 children were in the back of the car. Child sat in the middle put seatbelt in the incorrect lock mechanisms. The seatbelt would not disconnect and it jammed. The seatbelt locked so my daughter could not loosen the seatbelt to climb out and started to panic so we had to cut it to get her out. This was a major safety concern. If this had happened in an accident my daughter would have been stuck. Why do the rear seat belts allow a person to clip in, if it won't allow you to clip out. This is a huge concern |
| Category | Power Train |
| Date | Jul 11, 2022 |
| State | SC |
| Description | Vehicle transmission bucks, jerks, and shutters when accelerating from 0-35 mph. This issue does not allow adequate acceleration when taking off from stop. Slippery road conditions can impact this problem. Problem was confirmed by dick smith ford of columbia sc on 8 july 2022. Dealership conducted an adaptive transmission learning software reset for 4. 00. Issue has not been inspected by any other entity. There were no warning signs or lamps illuminated during this issue. |
| Category | Engine |
| Date | Jul 09, 2022 |
| State | OK |
| Description | While sitting at a traffic signal light that had just changed I removed my foot from the brake and put it on the gas pedal. Suddenly the car lurched forward without any pressure being applied to the gas pedal. This could cause a serious accident if it accelerates at the wrong time. |
| Category | Electrical System, Steering, Vehicle Speed Control |
| Date | Jun 23, 2022 |
| State | OH |
| Description | Have had issues from day one. Lane centering hugs middle line, back up camera is black at times, when in drive screen is blank, all tools on steering have went out including turn signals, cruse control, collision avoidance flashes when no one is in front of me, brakes due to collision avoidance malfunction etc. In november 2021 car was in park ( know that for sure it was in park and not moving as fed ex came for delivery and walked around back of car to get package before accident) and rolled to front pinning me and breaking pelvis and back. During this incident the safety failed in park, anti collie on failed, 9 days in hospital and months of rehab. Again coming back from doctor lost steering controls. 7 weeks in shop and many calls to dealer and ford motor they replaced main wiring harness stating to me in an email and in person this was the cause of all issues including the roll over. Just got car back on 6/17/22. Shall see if this fixes problem but I don't even want to drive this car anymore! Total miles to date 17,000 |
| Category | Back Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 28, 2022 |
| State | FL |
| Description | Vehicle transmission while in park failed to remain and moved backward on its own. My safety was at risk as a tractor trailer pulled into rest stop and had to brake b4 colliding with the said vehicle, also if anything was behind me it could have been at risk. Unknown unknown no there was no warning lamps or messages of this problem, however there were indications on the dashboard lights that stated blind spot system fault and cross traffic system fault at 45478 miles and prior |
| Category | Air Bags, Unknown Or Other |
| Date | Jan 25, 2022 |
| State | TX |
| Description | We were driving my 2020 ford edge when my vehicle and another vehicle collided. The entire front end of my ford was smashed in due to the force of the impact. We had to be extracted by the fire department, because we could not open the doors. My pre collusion alert system did not sound off; nor did the airbags deploy despite the rate of speed from the other car as we both entered the intersection. As a result of the airbags failing to deploy, my wife suffered injuries resulting in a trip to the er. She is still treating with medical providers. Prior to this incident we had no indication of any safety features failing. No warning lights, messages or other symptoms. The manufacturer has been made aware of the incident but has not yet inspected the vehicle at the time of this report. It is currently being held at an auto repair shop. |
| Category | Electrical System, Engine, Forward Collision Avoidance: Warnings |
| Date | Dec 22, 2021 |
| State | OH |
| Description | On 11-16-2021 I put my 2020 ford edge in park, got out, and it rolled away. After I put the edge in park, I opened my door and was moving a trash can, when the edge rolled forward pinning me. |
| Category | Seat Belts |
| Date | Nov 22, 2021 |
| State | NY |
| Description | Buckled the center rear belt into the receiver buckle of the right side it would not unbuckle . The male buckles are the same on the left and center the one on the right is different. The right male buckle will not fit the center female receiver but the center male buckle will go in the right female receiver, but you will not be able to release it. The only way to get the person (scared, screaming,child) out was to cut the belt. This would be very unsafe in the case of a crash. |
| Category | Power Train, Service Brakes, Unknown Or Other |
| Date | Nov 16, 2021 |
| State | TX |
| Description | Waiting in line at drive through and had my foot on the brake and my car surged forward hitting the car in front of me and they hit the car in front of them. I found no recall on my 2020 edge titanium but this surge has happened before. |
| Category | Tires |
| Date | Jul 08, 2021 |
| State | IL |
| Description | Driving down 355 low tire light came on and then a noise and the tire blew |
| Category | Engine |
| Date | Jun 27, 2021 |
| State | WA |
| Description | Driving on freeway within a minute of getting onto the freeway my check engine light came on, followed by engine coolant over heating light (first time it has turned on ever) and I lost almost full control on the freeway. I had to pull over to turn the car off. Waited 10 mins turned it back on could drive for a short distance again. I had to do this at least 10 times until I could get to an exit. This was while freeway traffic sped past me and I didn't always have a side to drive on. I was extremely scared and didn't have the ability to do anything about it. My car is a 2020 with only 2700 miles on it. This is not okay. I had my car towed to the dealership we bought it at and they are going to check it tomorrow, however my life was at risk being on the freeway with virtually no gas power to my car. I don't just want my engine replaced for a brand new car I want a new car. This is not ok. |
| Category | Structure:body |
| Date | Jun 13, 2021 |
| State | WV |
| Description | On multiple occasions over the past year of owning the vehicle the liftgate has not functioned properly. In one instance it failed to open with any attempt (remote, dash button, liftgate button) - we could not get it to open and had to leave it at dealership to be repaired. Since then, there have been 3-4 other times when it won't close and latch properly despite there being nothing in the way. It will lower, start to latch, then release itself and reopen. On those occasions, it can take up to 20 attempts to get it to close, latch, and remain closed. I have taken it twice to be looked at, but the dealership can't get it to replicate the malfunction and therefore have been unable to repair it. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Jun 07, 2021 |
| State | CA |
| Description | The contact owns a 2020 ford edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000. |
| Category | Exterior Lighting:back Up Lights |
| Date | May 25, 2021 |
| State | NY |
| Description | 2020 ford edge. Consumer writes in regard to rear reflector assembly. Consumer stated that the rear reflectors collect condensation. The consumer stated the manufacturer was made aware of the failure but, did not offer any assistance. |
| Category | Engine |
| Date | Apr 22, 2021 |
| State | FL |
| Description | 2020 ford edge. Consumer stated that the vehicle jerks at low speeds. *ld the consumer stated the dealer advised the vehicle needed to learn the consumer's way of driving. The consumer stated after driving 1400 miles the vehicle still jerks. The consumer stated the jerking aggravates an old unrelated neck injury. The consumer stated the engine shuts off while stopped at a light or stop sign. The manufacturer was notified. *js |
| Category | Structure:body |
| Date | Apr 22, 2021 |
| State | FL |
| Description | I am leasing the vehicle and had it for 6 months. When parked and loading groceries into the rear, the liftgate has come down on my head and back at least 5 times on its own. There is a sensor that is under the car and activates when your feet are under it. Faulty design. You cannot load the back without this liftgate coming down on you. I have been hurt and suffered headaches after getting hit with the liftgate. I have contacted ford and have an open case with them addressing this issue. I researched this issue and it seems there have been many complaints about this same issue on the internet. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Apr 21, 2021 |
| State | MO |
| Description | While in motion with no road traffic ahead of vehicle crash detector engages, occurred on highway straightaway. While in motion lane assist made a hard pull to the right, driver overcorrected to the left resulting in collision, occurred on highway straightaway. |
| Category | Unknown Or Other |
| Date | Mar 26, 2021 |
| State | GA |
| Description | I was driving in stop and go traffic for several minutes. When we would move forward it would only be for 1 car length. I stopped, and when the engine turned back on from the auto start/stop, the car lurched forward and hit the car in front of me. I still had my foot on the break. At first I thought I had been hit from behind, because I had my foot on the break. I have seen 2 other complaints similar to mine, however, they did not result in an accident. |
| Category | Unknown Or Other |
| Date | Mar 22, 2021 |
| State | UT |
| Description | I had just entered my car and was going about 45 mph and had gone about 2 miles when I heard a strange noise on the top of my vehicle I immediately pulled over and got out to look and noticed the whole moon roof of my edge had broken and was falling into my head liner. It wasn't like that when I left home and it is a new car with only 8000 miles on it. Ford refuses to pay for the new moon roof saying they don't cover glass, but I shouldn't have to pay for an obvious defect. I got online and noticed that this is happening to a lot of vehicles and the manufacturers don't want to pay for replacement. Is there anything I can do to make them pay for the replacement? |
| Category | Unknown Or Other |
| Date | Mar 14, 2021 |
| State | IN |
| Description | Driving on highway with grandkids and sunroof exploded. Glass went all over my grandkids. One was bleeding. |
| Category | Visibility |
| Date | Mar 08, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2020 ford edge. The contact stated that the screen failed to display an image when the vehicle was shifted into reverse. The contact also stated that the screen image was distorted. The failure occurred with no warning. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed nor repaired. The contact received notification of nhtsa campaign number: 20v575000 (visibility) however, the part to do the recall repair was unavailable. The contact called jarrett ford of charlotte county (3156 tamiami trail, port charlotte, fl 33952) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect. |
| Category | Engine, Power Train |
| Date | Feb 26, 2021 |
| State | TX |
| Description | Engine cut off while driving at highway speed in heavy dallas traffic. Required coming to complete stop to restart vehicle after crossing three lanes to reach shoulder of interstate. Dangerous. Daylight, mid day, clear weather conditions, had been driving 1. 5 hours; mileage only 1,600. Dealer service dept ran computer diagnostics and no codes showed the problem. (numerous online forums have complained about this problem since back in 2005.... Very dangerous) |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Feb 15, 2021 |
| State | MI |
| Description | Recently, my 2020 ford edge, with 1,800 miles, displayed a warning that the pre-collision assist was not available. After completing the possible solutions indicated by the owner's manual without success, I took the edge into a ford dealership. The service tech's attempt to reprogram the unit revealed the front center camera was offline. Upon further inspection, it was discovered that the bracket that held the camera and radar components of the 2020 edge were damaged requiring replacement. The ford team theorized a stone hit a 2 mm plastic grill trim breaking it, then the same stone ricocheted and damaged the plastic bracket holding the camera and radar components of the pre-collision assist rendering it useless. No sign of any impact. To replace the bracket holding the pre-collision hardware costs . However, labor was 0. No choice but to have it repaired. The ford motor company determined, using an unknown metric, that the repairs were not covered by the three-year bumper-to-bumper warranty. The final cost to me of the repairs: 1. During the repair, I learned that the edge model years prior to 2020 had a metal bracket to protect the pre-collision camera and radar components. However, for the 2020 edge model year and beyond, ford replaced the metal bracket with a plastic bracket. In short, the bracket would not have been damaged if hit by a stone if the metal bracket had not been replaced by ford with a plastic bracket. I believe that this plastic bracket is not only a threat to me and my passengers safety, the proper functioning of the pre-collision assist, but also an outrageous expense for ford customers who may not afford to have it repaired. Thus, exposing customers to unsafe driving conditions. The metal bracket should replace the plastic bracket. Included is a picture of the front grill area cracked by a stone. |
| Category | Power Train |
| Date | Feb 12, 2021 |
| State | PR |
| Description | Transmission gear disengage on reverse and some disengagement while driving. My vehicle is been more than a month on service and ford sent some parts to be replace but the problem still. Why they don't send a new transmission and problem solved? |
| Category | Power Train |
| Date | Feb 06, 2021 |
| State | FL |
| Description | Auto transmission shifts hard no matter if the stop engine button if off or on. Not smooth at lower speeds. |
| Category | Structure:body |
| Date | Feb 01, 2021 |
| State | CT |
| Description | The back hatch door was open to put shopping items away, and my daughter turned around to put a cart away in a parking lot. All of a sudden another vehicle was coming and she backed up with a cart in front of her, and the hatch door hit her between the shoulders. It hit her, it stopped and then moved upwards. Something like this also happened to me with another ford that I traded in last year for this 2020 ford. The vehicle was in for a camera repair prior to this, so do not know if a sensor is out or not functioning correctly; and the rear end of the vehicle makes a creaking noise since they replaced the rear view camera. Do not know if this has anything do do with the hatch back open and close function. The vehicle was in park in a spot in a shopping center on a two way parking lot. |
| Category | Steering, Suspension, Wheels |
| Date | Jan 13, 2021 |
| State | VA |
| Description | I noticed a knocking in the left front end. It was difficult to steer, very loud rumbling noise like gears clashing. Luckily I was only going 25 mph when it happened and a mile away from home. When I almost stopped couldn't steer at all. Purchased october 27, 2020, it is currently january 13, 2021 and has 601 miles on it. It has been in the shop for 3 days. Ford dealership verified that is was a factory weld failure. The piece that broke off made a notch in the tire which will be shown in the photos. I do not feel safe driving the vehicle with a major weld failure happening at only 601 miles and now I worry about the other welds on the frame. |
| Category | Unknown Or Other |
| Date | Jan 10, 2021 |
| State | IL |
| Description | I think that the horn on the 2019 & 2020 ford automobiles are very unsafe. Ford motor company should be held responsible if something were to happen if somebody could not here the horn. Very low tone |
| Category | Electrical System |
| Date | Oct 16, 2020 |
| State | MA |
| Description | Backup camera now distorted. |
| Category | Wheels |
| Date | Oct 10, 2020 |
| State | FL |
| Description | Perilli scorpion tire with only 7,000 miles on it exploded while driving on a highway going 80 miles an hour. Nothing was in the road, did not hit or run over anything. No other damage to car including rim. |
| Category | Electrical System, Visibility/wiper |
| Date | Oct 06, 2020 |
| State | AL |
| Description | Rear view camera failed on many occasions while driving in reverse in shopping store parking lots and while driving in reverse out of driveways into public streets. On a few occasions rear view camera failed to display motor vehicles and pedestrians. Reported issue to ford dealer service representative who stated there weren't recalls on vehicle. However, recall notice was found as follows: vehicle. Https://www. Nhtsa. Gov/vehicle/2020/ford/edge/suv/fwd#recalls400 |
| Category | Engine, Power Train |
| Date | Sep 29, 2020 |
| State | MI |
| Description | Loss of power while driving in rush hour traffic. Couldn't maintain 40mph. Had to pull into parking lot and start walking before loss of power was driving 40 mph on city street in 60 degree weather |
| Category | Power Train |
| Date | Sep 11, 2020 |
| State | SD |
| Description | Low speed start jerky like trans can not find right gear only on low acceration under 25 mph |
| Category | Unknown Or Other, Visibility:sun/moon Roof Assembly |
| Date | Jul 07, 2020 |
| State | PA |
| Description | On july 4,2020 at approx 10:15am I was driving on pa 663 highway. Out of no where, I hear this loud boom. Car in front of me kept going, car in back of me getting closer as I slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call ford roadside assistance. While I wait for driver, I take pictures. Driver arrives and tows car to nearest ford dealer which is 100 miles from my home. On monday, 7/6/20, I call dealer since I've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call ford corporate and they tell me the same thing. Since I need a car, I file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental. |
| Category | Unknown Or Other |
| Date | Jul 01, 2020 |
| State | TN |
| Description | There is an exhaust odor in the vehicle especially after a hard acceleration as in passing another vehicle. I took vehicle to my ford dealer who said there were known problems reported on my model vehicle. I since found a ford tsb 18-2057 that covers the issue, but for years 2015-2018. It appears the problem exists on the 2020 model year vehicles, too. *tr |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Interior paint on console has bubbled and corroded. Also, paint on power buttons that are used a lot (windows) is wearing off.