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Americans want SUVs right now and the 2019 Ford Edge seems to fit the bill. The automaker claims that it is the “first SUV from the Ford Performance Team,” but owners aren’t impressed. This Ford SUV suffers from a defective electrical system, malfunctioning powertrain, dangerous seat belts and a poorly-built structure.
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Contents
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NHTSA Complaints for the 2019 Ford Edge
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Unknown Or Other | |
| Engine | |
| Electrical System | |
| Seat Belts | |
| Service Brakes | |
| Visibility:sun/moon Roof Assembly | |
| Visibility/wiper | |
| Steering | |
| Wheels |
Problems with the Electrical System
With all of the new safety systems and technologies in today’s vehicles, the electrical system must be working correctly to bring about the right experience. Yet, the Edge seems to struggle in this department.
Here is an Edmunds review that discusses some problems. “So I bought this car on 11/23 but it came from the factory with a broken touchscreen. 1 week later, new one installed and had problems with Apple car play. They replaced the screen and still had the same problem. Next they replaced a module and then Apple car play worked about 80% of the time. Then the AWD Malfunction warning occurred on a Saturday, dropped it at service on Monday, picked it up on Wednesday by Saturday I got the same AWD Malfunction light. Took it back to service on Feb 25, 2019. Today is day 51 straight that it has been in the shop at Ford dealer. They’ve replaced at least a rear end differential, the rear end wiring harness, some modules and still the problem exists. They even sent an engineer from Ford and it sits in the shop with no estimate on when it will be fixed. I keep asking for my money back or a replacement vehicle but Ford keeps refusing. It’s been in for repairs 61 days of its less-than 5 months of being on the road. That is well within the qualifications as a LEMON in the state of Texas but they won’t acknowledge that fact.”
There are also well-known issues with the backup camera. Service Bulletin #TSB 19-2282 discusses a solid blue screen error along with other intermittent issues. To repair it, the system needs to be reprogrammed. Apparently, having a vehicle made from the Ford Performance Team means nothing when it comes to the electronics.
Problems with the Transmission
The powertrain consists of many parts, the most important being the transmission. Considering this vehicle was engineered by the Ford Performance Team, it would be expected that the powertrain would be functional, but that’s not the case.
Another Edmunds review talks about more concerns. “Beginning at 400 miles, had issues with heavy clunking from under vehicle under acceleration. After 24 days in the shop without answer, Ford engineers determined it was a bad PTU, and since being replaced, only had it happen a couple more times. Also having issues with sluggish acceleration. If driving steady and lift off throttle, when I pick it back up, the vehicle doesn’t respond quickly to the throttle. Like there is a lag. Still working to demonstrate this to dealer, but frustrating and a safety concern. Also some issues where the Sync screen backlight doesn’t turn off.”
Ford does talk about the problems occurring with the transmission. Service Bulletin #TSB 19-2313 says that the transmission can experience a harsh upshift and downshift, as well as harsh engagement. These faults can cause a driveline clunking noise. To repair this, the technicians must update the powertrain control module software. The truth is, this vehicle operates nothing like the other creations from the Ford Performance Team. If this were a NASCAR participant, it would come in last place.
Problems with the Seat Belts
Considering how long seat belts have been installed in vehicles, it seems quite impossible that there would be any defects with the belts, but that’s not the case.
Look at what this NHTSA user says. “Rear back seat belt does not work, took 3 weeks to get a replacement. Seat belt was on back order.”
It turns out that the Edge is suffering from a major recall related to this basic system. NHTSA Campaign Number 19V766000 states that the driver-side seat belt pretensioner anchor might not have been crimped properly, allowing the webbing to detach from the anchor during a crash. Is this how the Ford Performance Team would protect its race car drivers? Maybe the Edge should come equipped with a five-point harness instead.
Problems with the Vehicle Structure
While the Ford Edge isn’t the most expensive SUV on the market, consumers still expect it to be made with decent materials, yet this is just another source of disappointment.
One last Edmunds review states, “Very annoying rattle in back seat area during cold weather. Once interior warms noise diminishes but still present. Previously owned Buick Regal for 8 years not one rattle or squeak. Normally we own new vehicle for about 8 years.”
When looking at all of the structure-related concerns, it becomes evident that the Edge isn’t built the way it should have been. Even Service Bulletin #TSB 19-2224 talks about a snapping or popping noise coming from the back of the SUV when the liftgate opens or closes. The cause stems from a reverse lamp that is interfering with the securing tabs. To correct it, technicians will need to make some adjustments to the rear lighting. Now, if visiting the Ford dealership for repairs was more like taking a pit stop, customers would be much happier.
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Complaint Data
| Category | Engine |
| Date | Mar 08, 2023 |
| State | TX |
| Description | The contact owns a 2019 ford edge. The contact stated while driving 60 mph, the temperature gauge was rising with the check engine warning light illuminated. The contact stated white smoke was coming from the tailpipe. The contact parked the vehicle on the side of the road and added coolant because the coolant level was low. The contact continued driving to his residence, but the vehicle started to misfire. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Feb 09, 2023 |
| State | GA |
| Description | The start/stop technology works from time to time. Example. At a complete stop icon appears and show's technology off- the device is not off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6†to 1' without adding additional pressure to the gas petal. When using the advanced cruise control with no vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven't cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don't proceed but the sensors don't go off and there are four. Brought vehicle to akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. But felt there were no safety issues. |
| Category | Back Over Prevention: Rearview System Braking, Lane Departure: Assist, Unknown Or Other |
| Date | Jan 27, 2023 |
| State | MI |
| Description | This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active. |
| Category | Power Train |
| Date | Jan 12, 2023 |
| State | FL |
| Description | The contact owns a 2019 ford edge. The contact stated while driving approximately 50 mph, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000. |
| Category | Electrical System, Power Train:transfer Case (4-wheel Drive) |
| Date | Jan 05, 2023 |
| State | MI |
| Description | The contact owns a 2019 ford edge. The contact stated while driving 45 mph in the snow, the awd malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000. |
| Category | Engine |
| Date | Dec 28, 2022 |
| State | NY |
| Description | The coolant of the vehicle is getting low after being filled each time. Upon research the 2019 ford edge models and ford's 2. 0l ecoboost engines are having the same problem. The coolant level gets below low and can even cause engine fire. Upon inspection from the mechanic, it is proven that the coolant fluid level decreases rapidly after filling and can be a leak that might can even cause vehicle fire. |
| Category | Engine |
| Date | Dec 28, 2022 |
| State | OH |
| Description | Engine, coolant leaking from system. This our second engine and has only been been in the car 3 months less than 3000 miles! This is a on going problem with the ford eco boost engine! |
| Category | Unknown Or Other |
| Date | Dec 16, 2022 |
| State | IN |
| Description | So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors. |
| Category | Back Over Prevention: Rearview System Braking |
| Date | Dec 03, 2022 |
| State | GA |
| Description | Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2o20 ford edge recall nhtsa campaign number: 22v151 and ford's recall 22s14. |
| Category | Power Train, Power Train:automatic Transmission |
| Date | Dec 01, 2022 |
| State | CA |
| Description | It won't go to reverse occasionally after driving from 2 to 5 hours. When I switch to reverse, transmission won't engage to reverse. Happened occasionally. I informed the service advisor during the service. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 28, 2022 |
| State | CA |
| Description | While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance aaa, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen. |
| Category | Power Train |
| Date | Nov 14, 2022 |
| State | IN |
| Description | The contact owns a 2019 ford edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in nhtsa campaign number: 20v550000 (power train) and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was 90,000. |
| Category | Engine |
| Date | Nov 09, 2022 |
| State | TX |
| Description | My vehicle overheated as I was driving to work (hardly 5 months after the warranty expired). I pulled over as the engine was smoking. Turns out engine failure the engine was not repairable. So, I took it to my trusted mechanic who ordered the engine from ford. Within 2 weeks of getting my edge back, the check engine light was on, the power train light came on too and within seconds of that the engine overheated again. The engine was taking in coolant and burned up again just as the first time. This is a ford engine issue. Completely ridiculous and unsafe. I'm 5 months pregnant and should not have to worry if my new vehicle is safe or if the engine is going to blow up again. |
| Category | Wheels |
| Date | Nov 05, 2022 |
| State | IL |
| Description | We were informed that the lug nuts on our wheels were swollen and distorted. They suggested getting them replaced. |
| Category | Power Train |
| Date | Oct 27, 2022 |
| State | MI |
| Description | When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it sept. 2022. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Oct 18, 2022 |
| State | IA |
| Description | I came out to my car after work and the sunroof had exploded and was heaving upwards |
| Category | Engine |
| Date | Oct 04, 2022 |
| State | TX |
| Description | I was driving the vehicle in highway traffic with a slowdown in the morning , I was driving 14mph and vehicle had about 60,005 miles. The engine started knocking hard while I was driving, prior to this the engine had no issues. The diagnosis's that the ford dealership gave was that engine threw and engine rod on cylinder number 6, there was no warning lights that showed. Issue has been reported to ford and they have yet to reached out due to their engine failing just a few miles over 60k. If I was in regular speed traffic my vehicle would of stopped right on traffic lanes and could of caused an accident. Vehicle is currently in the ford shop awaiting for repair cost. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Sep 30, 2022 |
| State | VA |
| Description | Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating engine coolant over temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called ford roadside assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by criswell ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by ford to marlow ford. They claim the egr cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine has damage to the intake and will show its ugly self once warranty is no longer at 5/60k. Any help would be appreciated. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Sep 29, 2022 |
| State | MI |
| Description | Was driving on freeway, in the middle lane, and card just started slowing down for no reason, pressed gas and it still was slowing down. It felt like the brakes were being applied even though I was just pressing the gas. Finally it stopped and I turned the car off and then back on and the problem went away. I think it was the adaptive cruise control and not the collision avoidance because no warnings came u on the dash. Luckily the cars behind me were able to stop without rear ending me but they sure were angry with me. |
| Category | Power Train |
| Date | Sep 19, 2022 |
| State | IN |
| Description | The contact's husband owns a 2019 ford edge. The contact stated that while driving approximately 55-60 mph, the vehicle inadvertently decelerated to 30 mph. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to champion chrysler dodge jeep ram (4505 w 96th st, indianapolis, in 46268) where she was advised to take the vehicle to a ford dealer. The vehicle was taken to pearson ford (10650 n michigan rd, zionsville, in 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to champion chrysler dodge jeep ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion chrysler dodge jeep ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 70,000. |
| Category | Power Train |
| Date | Sep 13, 2022 |
| State | VA |
| Description | Sunday september 4th my 2019 ford edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - nothing. I had it towed to the dealership the next day. Dealership says they replaced the egr cooler and reprogrammed the pcm. Hopefully I have no further issues. |
| Category | Wheels:lugs/nuts/bolts |
| Date | Sep 09, 2022 |
| State | GA |
| Description | The lug nuts are swollen up and the lug wrench that came with the vehicle. Had the tires rotated at a firestone service center and the service tech said he couldn't get the 22mm socket to fit. I search this problem and found there is a problem with the two piece lug nuts swelling up. |
| Category | Engine |
| Date | Aug 30, 2022 |
| State | MI |
| Description | The contact owns a 2019 ford edge. The contact stated while driving 55 mph, the vehicle performed as designed; however, while driving under 55 mph, the vehicle would jerk and lunge while driving. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that there was nothing that could be done to correct the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the nhtsa hotline. The failure mileage was approximately 42,000. |
| Category | Engine And Engine Cooling:exhaust System:emission Control:gas Recirculation Valve (egr Valve) |
| Date | Aug 29, 2022 |
| State | NC |
| Description | The contact owns a 2019 ford edge. The contact stated while driving 45 mph, the vehicle was driving rough. The contact stated that the vehicle then lost motive power and stalled without warning. The contact was not able to pull to the side of the road; however, the vehicle was towed to the dealer. The dealer stated that the egr cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 31,005. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Aug 25, 2022 |
| State | WA |
| Description | The contact owns a 2019 ford edge. The contact stated while driving at approximately 60 mph, the sunroof inadvertently exploded without warning. The vehicle was taken to the dealer where the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the sunroof was not covered under warranty. The contact was referred to the nhtsa hotline for assistance. The failure mileage was approximately 85,000. |
| Category | Service Brakes |
| Date | Aug 15, 2022 |
| State | TX |
| Description | Within 2 minutes of cold starting car, the brakes did not immediately stop the car. The drivers had the pedal almost to the floor to stop the car. |
| Category | Engine, Fuel/propulsion System |
| Date | Aug 07, 2022 |
| State | SC |
| Description | I cut my car off to fill up with gas, after filling up with gas I get back in my 2019 ford edge titanium 2. 0 eco boost and my car would not crank. It was turning over but would not crank. Finally, after my fourth time trying to start my 2019 ford edge it finally started and I had pump the gas pedal to keep it running. Then I noticed the engine light on, and my 2019 ford edge was running rough and sounded horrible. I took my 2019 ford edge to the ford dealership and was told that the purge solenoid valve was bad, giving my 2019 ford edge a default code a p0456 fault code (evaporative emission system leak detected, severity 1 of 3, service should be scheduled and repaired). My 2019 ford edge titanium 2. 0 only had 74,000 miles at the time this happened. The ford dealership told me that the purge solenoid valve is/was not covered under the warranty. I believe a recall should be posted for the 2019 ford edge titanium 2. 0 eco boost. Because the part should not fail at under 100,000 miles. Also, this could affect the oxygen sensors failing also. As a result of leaving a family stranded at the gas pump because there car will not start. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine |
| Date | Aug 04, 2022 |
| State | OH |
| Description | Engine coolant leaked into the engine causing catastrophic engine failure. |
| Category | Unknown Or Other |
| Date | Jul 13, 2022 |
| State | WI |
| Description | The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken. |
| Category | Wheels |
| Date | Jul 09, 2022 |
| State | NY |
| Description | Went to stevens 112 ford for oil change and “the worksâ€. Service man came out to tell me the lug nuts were swollen and they couldn't rotate tires without destroying the lug nuts. It was advised to me, it would cost me 9. 00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my ford vehicles. Ford needs to seriously consider this issue and recall the product. |
| Category | Power Train |
| Date | Jun 28, 2022 |
| State | OR |
| Description | Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted. |
| Category | Unknown Or Other |
| Date | Jun 15, 2022 |
| State | FL |
| Description | I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in p(park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall. |
| Category | Unknown Or Other |
| Date | Jun 09, 2022 |
| State | TX |
| Description | The sunroof glass exploded out of the car, if the sliding sun visor was not closed glass would have been in eyes. 6 |
| Category | Wheels |
| Date | Jun 01, 2022 |
| State | FL |
| Description | Lug nuts on a 2019 ford edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say okay? It just cost me 7. 80 to replace all lug nuts |
| Category | Seat Belts |
| Date | May 31, 2022 |
| State | MI |
| Description | I noticed that the the drivers seat belt will not retrack and is unable to be used when it's hot outside, I. E. Above 80 degrees or sot! It gets stuck and and I am unable to pull it out for proper use. This is a major hazard and it is required by law to be in use in my state of michigan. It has not been inspected but through online research, I unfortunately discovered that this is a common problem for this vehicle. There weren't any warning signs prior to this seatbelt failure. Thank you. |
| Category | Seat Belts |
| Date | May 21, 2022 |
| State | VA |
| Description | The seat belts in my truck especially the front driver seat does not come out for me to pull at all. Sometimes I have to drive without it. It only works about 4xs out of the week. It's very hard to pull and stops too short to fit around me |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Power Train, Service Brakes |
| Date | May 01, 2022 |
| State | CA |
| Description | While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand. |
| Category | Engine, Power Train |
| Date | Apr 29, 2022 |
| State | TX |
| Description | When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in october of 2021 till now april 2022. |
| Category | Seat Belts |
| Date | Apr 27, 2022 |
| State | MI |
| Description | Rear seat belt is wearing through at an a location close to a jagged edge of a trim cover. The belt is rarely used so the wear is not expected. The service technicians gave us several justifications but finally agreed that their reasoning was likely invalid. They contacted ford for a service warrantee justification because the repair cost is 0 (seems high). Ford is refusing to pay to repair the belt. The attached pics show the problem and we are concerned that this could be a chronic issue that someone may not notice. We would like to know if there is a process to get assistance with the repair cost. |
| Category | Power Train, Vehicle Speed Control |
| Date | Apr 26, 2022 |
| State | IL |
| Description | Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the fordpass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced. |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | Apr 25, 2022 |
| State | GA |
| Description | The contact owns a 2019 ford edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa. The failure mileage was approximately 71,000. |
| Category | Seat Belts |
| Date | Apr 23, 2022 |
| State | OR |
| Description | Malfunctioning drivers seat belt that won't extended consistently or once bucked it will inadvertently lock while leaning forward and then lock in jerky/slipping movements. The seatbelt sometimes can not even unlock and therefore cannot be used in the driver seat, putting the driver at risk in collision. The ford service department would not recognize the problem until out of new car warranty. They have now diagnosed the problem and the new part is not available, putting the driver in a hazardous risk scenario |
| Category | Electrical System, Power Train, Service Brakes |
| Date | Mar 30, 2022 |
| State | NC |
| Description | Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to ok with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said “luck of the draw†was the cause of the transmission problem. 00. 00 upon pickup of edge, studdering noted in brakes. Returned car, another 0, they said rear brakes now needed. This was all after after a 00 electrical fix. Total spent for this 2019 edge has been 00. 00 plus for repair. Not right. |
| Category | Power Train |
| Date | Mar 29, 2022 |
| State | OK |
| Description | 2019 ford edge sel, fwd, transmission problem. While driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. It is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it . Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything. |
| Category | Power Train |
| Date | Feb 17, 2022 |
| State | MO |
| Description | The contact owns a 2019 ford edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa. The failure mileage was approximately 68,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 06, 2022 |
| State | IL |
| Description | Our 2019 ford edge started to have repeating issue with the sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem. |
| Category | Engine, Power Train |
| Date | Feb 03, 2022 |
| State | WV |
| Description | I have had my 2019 ford edge at the dealership twice with a collant problem. They have put my edge on their analsis machine and checked for leaks with anything pertaining to the coolant. They have not found anything as to why it is leaking or evaporating. The dealership told me there was a coolant ford used in some 2019s models that was evaporating quickly and was discontinued in use. Ive had to have them drain the old coolant out and have it replaced but since it is not covered under warranty ive had to pay out of pocket for the cost. Im attaching 2 photos 1 taken in dec and 1 taken in jan |
| Category | Power Train |
| Date | Feb 01, 2022 |
| State | CT |
| Description | Problem with torque converter, transmission ford has 60000 miles warranty on transmission consumer has just 600 miles over but ford refused to cover transmission. Consumer sent over bill repair. Ford edge 2017 and 2018 has recalls for torque converter, but not 2019. |
| Category | Unknown Or Other |
| Date | Jan 28, 2022 |
| State | GA |
| Description | The vehicle caught fire. It started smoking from under the hood on the driver's side while I was driving slowly in traffic. I pulled over and the smoke continued and caught fire a few seconds later. The fire department was nearby and came quickly to put the fire out. -my safety was put at risk by the car catching fire spontaneously. -the problem has not been reproduced or confirmed by a service center -the vehicle has not yet been inspected by any authorities or agencies -there were no warning lights or indications that anything was wrong before it caught on fire |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Jan 27, 2022 |
| State | NV |
| Description | I was driving and my moonroof (vista roof) exploded while I was driving on the freeway and completely shattered. It sounded as if a gunshot went off and I was terrified I was being shot at. It was on a 4 lane highway with nowhere I could pull over so I continued until I got to work. The entire first panel had shattered immediately and luckily I had the fabric inside cover closed or I would have been covered in shatter glass. When the roof exploded, I was in traffic, it made me swerve in my lane with cars all around me. I was lucky enough to maintain my exposure so I could continue to drive and didn't cause an accident. This could have caused a horrible accident which would have involved the many drivers around me. |
| Category | Power Train, Unknown Or Other |
| Date | Dec 13, 2021 |
| State | NJ |
| Description | Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 01, 2021 |
| State | KY |
| Description | The contact owns a 2019 ford edge. The contact stated that while driving approximately 68 mph, the moon roof suddenly shattered making a loud boom and completely detached from the vehicle. The contact stated that no impact had occurred prior to the failure. The contact had spoken to the dealer who confirmed that the vin was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to nhtsa. The approximate failure mileage was 68,000. |
| Category | Unknown Or Other |
| Date | Sep 17, 2021 |
| State | GA |
| Description | 1. Engine in february 2021, while commuting from work, vehicle began to shudder at acceleration. White smoke began to emit from exhaust and smelled heavily of coolant. Vehicle died and was towed to dealership. Gaskets a, b, and d were totally replaced. Mileage: 55,000 in august 2021, the vehicle cut off while driving around 10 mph. Received notice that the coolant temperature was too high. Vehicle was taken to dealership and could not replicate the issue. Mileage: 64,000 engine producing a clicking sound that the dealership cannot pinpoint. 2. Transmission vehicle shudders at acceleration. Rpm jumps while accelerating. 60k mile maintenance performed and transmission flushed. Has not corrected this issue. Dealership recommended total replacement of transmission. Mileage: 65,000 3. Other: entertainment system tc unit totally replaced in august 2021, as system malfunctioned and no longer connected to satellites for navigation. |
| Category | Structure:body:trunk Lid |
| Date | Sep 13, 2021 |
| State | CA |
| Description | The contact owns a 2019 ford edge. The contact stated that the trunk door inadvertently closed on the driver and was difficult to raise up. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 15,900. |
| Category | Seat Belts |
| Date | Jul 17, 2021 |
| State | PA |
| Description | Every 3rd or forth time bucking the drivers seat belt it will jam and lock prohibiting wearing the belt. To release you must continually pull belt until it stops (about 12" or so at a time) release it slightly and try to pull out more webbing. Other times it will release fully working normally. It happened one or twice about 8 months a go but the service writer at the dealer had a tech work on it and clear it. However lately it is happing frequently and will be taking to dealer this week. |
| Category | Engine |
| Date | Jul 14, 2021 |
| State | FL |
| Description | Engine failed. Car was jumping and shaking out of control on the highway while I was going 60 mph and before I could pull of the highway it wouldn't accelerate at all, and stopped directly in the middle of a busy highway. I could have been rear ended at a speed of 60 mph on a highway. It's currently at ford dealership. Before the car while parked made a gushing sound like water coming out of bath tub. After car started shaking check engine light and engine coolant over temperature came on. |
| Category | Seat Belts |
| Date | Jun 16, 2021 |
| State | IL |
| Description | The drivers seat belt locks when trying to extend across the my body. So sometimes it works and sometimes it will not release. I live in illinois where seat belt are mandatory yet there are times that I'm unable to use the safety item "seat belt". I took the vehicle to auffenberg ford in o'fallon illinois this morning. I was told that the parts to fix it are on back order and where not sure when the parts might arrive if ever. I asked, days, weeks, months, years, or in my life time. They where still unable to give me an estimate. They also stated that there where several other vehicles that have the same problem and they o not have any idea if or when they might be fixed. So they keep selling them knowing that there is problem. Ok so if I'm forced to use a vehicle that is not safe without any recourse who is responsible? This needs to stop before someone is seriously hurt or killed. |
| Category | Seat Belts |
| Date | May 25, 2021 |
| State | CA |
| Description | Driver's side seatbelt does not lock properly. It will engage then slip, the locking feature will do this both before the vehicle is on and after driving it. Occurs when the vehicle gets hot, surrounding air temperature at 80 degrees f or above. I have taken the vehicle to a ford dealer and they have confirmed it happens to that seatbelt. The vehicle should not be driven if the seatbelt doesn't do its job properly, the risk of injury is too great. There have been no indicators that the seat belt was malfunctioning other than using the seatbelt. |
| Category | Structure:body |
| Date | May 02, 2021 |
| State | VA |
| Description | Vehicle had rear lift gate issues july 2020. The lift gate became totally inop at that time and spent a lengthy time in the shop. This issue has been occurring intermittently since then. I went shopping this morning and lift gate worked ok when loading but became inop when I got home and I had to fold the rear seats down for access to grocery bags. The odd thing is the system starts to work normally after sitting for a short time. I'm concerned that if this is an on going issue with these vehicles what if in an emergency the lift gate became inop? |
| Category | Unknown Or Other |
| Date | Apr 06, 2021 |
| State | MD |
| Description | Vehicle was going approximately 45 mph when the panoramic sunroof exploded dropping chards of glass over the 3 occupants body. A loud noise was heard prior to the glass exploding |
| Category | Visibility/wiper |
| Date | Mar 28, 2021 |
| State | IL |
| Description | I was driving my car in normal operations on the highway in indiana with all windows and sunroof closed. We were going straight, no sudden movements of the vehicle. Without warning the sunroof just blew out, from the inside out. Some of the glass landed on me, my wife and my son, but most of it was just gone. We had to cancel our vacation, did not get a refund. Looking to see what ford says tomorrow when I take the car in, because of course this happened on a sunday when dealers are closed. |
| Category | Service Brakes, Steering |
| Date | Mar 10, 2021 |
| State | NJ |
| Description | While out driving my 2019 ford edge I began experiencing difficulty with steering. I started heading home when I tried to stop the brakes were not working. I had to use the emergency brake to stop. When I tried to turn the steering wheel it would not turn. I managed to get it parked with great difficulty. I had several warnings that flashed on the dash. I had it flat bedded to seabreeze ford. I am currently waiting to hear from them regarding what repairs are need. This was a terrified experience to be in control of my vehicle. I just wanted to warn everyone that this could be a potential issue with the 2019 for edge. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist |
| Date | Mar 04, 2021 |
| State | NC |
| Description | When both adaptive cruise control activated and lane keep assist activated, the edge st bounces in between the lines on the road, instead keeping the car center in the lane. Lane keep assist censors and software need re-calibration. |
| Category | Fuel/propulsion System |
| Date | Mar 04, 2021 |
| State | NC |
| Description | Every time after filling up gas tank, there is always some sort of spillage from the gas filling gun when pulling out the gas filling gun. |
| Category | Power Train |
| Date | Mar 04, 2021 |
| State | NC |
| Description | Due to close gear ratio of 2nd and 3rd in the 8f57 transmission, there is unwanted harsh/bucking shift from 2nd to 3rd everytime, even after the latest tsb 20-2190 update. Also, after 30 to 40 mins of normal driving, the 8f57 transmission starts to exhibit severe hesitation to down shift and up shift especially when going on to a grade/slope. |
| Category | Power Train, Unknown Or Other |
| Date | Mar 04, 2021 |
| State | NC |
| Description | Every time after hard acceleration (engine rpm > 4000), the interior air vents automatically open for 5 to 10 seconds (when the hvac is off) to let cool air in and then air vents close off. Afterwards, there is really a strong exhaust gas smell fill up the cabin of the edge st. Really unbearable. |
| Category | Visibility/wiper |
| Date | Feb 25, 2021 |
| State | WA |
| Description | Driving on freeway at cruising speed. We heard loud explosion from car. Pulled over, got out and saw sun roof had blown out. |
| Category | Power Train |
| Date | Feb 15, 2021 |
| State | OH |
| Description | On several occasions, my vehicle will not allow me to switch gears, or even get out of park. My vehicle has been dragged out of my garage, has stopped in the middle of a busy intersection, and has been towed a few times due to this issue. In addition to, there is a rattling at higher speeds, carpet comes up, pieces fall apart from the car. I have reported it to ford and was dismissed. |
| Category | Service Brakes |
| Date | Feb 04, 2021 |
| State | NC |
| Description | 2019 ford edge st randomly slammed on the brakes and abruptly stopped the vehicle. Strangely and at the same time the tachometer red lined at 6500 rpm, although the engine did not rev up! This is the 5th time the car has randomly stopped going less than 10 mph downhill. |
| Category | Service Brakes |
| Date | Jan 23, 2021 |
| State | NC |
| Description | At less than 10 mph going down a hill, the vehicle abruptly applied the brakes bringing the suv to an immediate hard stop. There was no apparent reason for the braking as the road ahead was completely clear. This is the fourth time this has happened, twice with me and twice when my wife was driving! |
| Category | Electrical System, Engine |
| Date | Jan 06, 2021 |
| State | CA |
| Description | While driving at approx. 10 mph through a parking lot, my vehicle ignition turned off for no explainable reason. Additionally, the instrument cluster went completely dark (no power). I did note that the center auxiliary display remained lit. Once the vehicle coasted to a stop, I attempted to restart the vehicle, at which time it did start, however it was in limp mode. I drove it home (1. 5 miles) and turned it off. When I went to take it to the dealer the next morning, the vehicle started and operated normally. The ford dealer (el cajon ford) had the vehicle for 3 days, and was unable to identify the issue (no dtcs code). I was able to locate the examples of identical issues online, within a number of owner blogs. When contacting ford, I was told there was nothing they could do, because they were not able to identify the problem. I am concerned that someone will not be in a safe place when this issue happens, and could potentially suffer injury or death. This vehicle has a manufacturing issue for which the manufacturer is unable to diagnose and resolve. |
| Category | Engine |
| Date | Dec 30, 2020 |
| State | MD |
| Description | Engine coolant leaking into the engine block caused the vehicle to come to a grinding halt on the highway. The vehicle alerted to low engine coolant roughly 30 seconds prior to losing drive power. The vehicle has approximately 42000 miles on it. There was smoke coming from the exhaust that smelled of burnt coolant and smoke coming from under the front hood, but no fire. |
| Category | Unknown Or Other |
| Date | Oct 21, 2020 |
| State | FL |
| Description | When doing a hard accelerating, for example passing a vehicle or speeding up to enter a highway, a odor like smell like exhast fumes fills the cabin. The odor cannot be seen but it does smell, sometimes the smells goes away quickly and other times it will linger for over 10 seconds at which point I have to open the windows. While normal driving this does not happen. Both my wife and daughter say its bad. I took the vehicle to a ford dealership and they did nothing. |
| Category | Vehicle Speed Control |
| Date | Oct 21, 2020 |
| State | FL |
| Description | Adaptive cruise control has a mind of its own. Sometimes it keeps you between the road lines. Sometimes it will let you go off the road. Sometimes it will try to pull the steering wheel out of your hands for no reason. Sometimes the pre-collision alarm will go off for no reason. Sometimes it will stop for a vehicle in front of you. Sometimes it will not. How can you feel safe driving this vehicle? |
| Category | Service Brakes |
| Date | Oct 15, 2020 |
| State | NC |
| Description | On three separate occasions at less than 10 mph, the vehicle randomly applied the brakes bringing the suv to an immediate hard stop. There was no apparent reason for the braking as the road ahead was completely clear. |
| Category | Wheels |
| Date | Oct 05, 2020 |
| State | FL |
| Description | I have had my tires original tires punctured by either nails or screws 6 times in less than 9 months and 16000 miles. The tires seem to have an issue. |
| Category | Unknown Or Other |
| Date | Oct 01, 2020 |
| State | MN |
| Description | Rear view camera. The screen went to blue when I put me car in reverse. I backed out of driveway and put car in drive screen went black, then blue. When I came to stop sign the camera came on showing the street behind me. Started driving and camera stayed on while driving. Second stop screen went blue then black. Car is still in drive, proceeded on my way. Camera started flashing between blue, black and showing road behind me. This has happened 3 times once in april, this incident in june and once in august. I did reset to see if that worked and it did for a couple of weeks. With covid-19 restrictions. I am not doing a lot of traveling I can't duplicate it or why it happens, I thought maybe car had to be warm that isn't it. Just when it wants to do it. This also prevents me from using screen for radio or any other controls on the screen. I did report this incident to the dealership where I purchased my car, but never heard back from them at all |
| Category | Visibility/wiper |
| Date | Sep 16, 2020 |
| State | NY |
| Description | Purchased a rental turn-in 6/29/20 from ford dealer with 21,715 miles on it. Within 3 weeks I returned to dealer explaining windshield had a very bad distortion which extended from the left side of rear view mirror down into the field of vision while driving. This distortion is visible while vehicle is stationary or in motion. Photos submitted to ford for warranty claim & was denied. Called ford myself this week & was told there is no warranty program that covers this issue .. The 3 year 36k miles bumper to bumper does not cover this issue. Vehicle owner gets to pay for a manufacturer's defect. Back window also has distortion but not to the extent of the front. |
| Category | Engine |
| Date | Sep 13, 2020 |
| State | TX |
| Description | Car shuts off while driving. This is the second time this has happened. The first time it happened on the highway. |
| Category | Seat Belts |
| Date | Aug 16, 2020 |
| State | FL |
| Description | The driver's side seat belt may be faulty. It takes several attempts to pull the seatbelt into place. It usually takes several tries to fasten the seatbelt. I am concerned this may be a safety issue. This has been happening for 2 weeks now. |
| Category | Steering |
| Date | Aug 13, 2020 |
| State | WA |
| Description | Lost steering while driving on highway. Steering doesn't work, cannot diagnose the problem. |
| Category | Electrical System |
| Date | Aug 02, 2020 |
| State | NY |
| Description | The navigation screen was stuck on the backup camera and wouldn't go back to normal until I shut the vehicle off and it sat for almost an hour. Then the screen locked up again on the audio screen and wouldn't allow movement to any other area. |
| Category | Unknown Or Other |
| Date | Mar 19, 2020 |
| State | MI |
| Description | On monday march 9, 2020 as we were travelling north, at approx. 65-mph in the right hand lane of us 41, about 2 miles south of oshkosh. Wi, about to exit the expressway, in the rain with the wind blowing from west to east, we experienced a shotgun level explosion going off over our heads (fortunately, the sunscreen was closed so we did not get bathed with glass). We had never once opened the moonroof since we purchased the vehicle in may of '19. I looked out the passenger's side mirror and saw what looked like a swarm of bees blowing off to the right (turned out to be thousands of small pieces of glass from the exploded moonroof). We got the car back home to ann arbor, mi where it was repaired by our ford dealer. Ford has refused to pay for the repair (even though the vehicle is 9 months old with 16,000 miles on the odometer and still under warranty). Ford claims that something must have hit the roof to damage it. My wife and I were just completing an 8 hour trip in the vehicle where nothing hit the moonroof. There was no damage to either the windshield or to the smaller, rear pane of the moonroof. |
| Category | Engine |
| Date | Mar 13, 2020 |
| State | NC |
| Description | From stop, began right turn into city traffic. Heard loud clicking noise in dashboard. Engine cut off. Lost power steering. Coasted to stop on side of the city street. Restarted engine successfully and drove away. |
| Category | Electrical System, Power Train |
| Date | Feb 18, 2020 |
| State | OH |
| Description | Rear drive unit (rdu) produces a very loud and annoying metallic scraping noise when any door is opened. Ssm 48007 - 2019 edge/nautilus - clicking noise from rdu when door(s) opened, key on, and/or engine running ' built on 22-jan-2019 and through 03-mar-2019 2019 edge and nautilus vehicles, equipped with awd and built on 22-jan-2019 andthrough 03-mar- 2019, exhibit a noise from the rear of the vehicle when a door is opened or after koeo/koer. The rear drive unit (rdu) in these vehicles uses a brushless dc motor to vary the amount of torque to the rear axle, and during functional verification, it produces a noticeable noise that is a normal function of the rdu. If the noise appears abnormally loud, it is recommended to compare the noise from the customer's vehicle with a 2019 awd edge or nautilus built before 22-jan-2019 or after 03- mar-2019, in a similar environment (I. E. Both outside). If the noise in the customer's vehicle is determined to be significantly louder than a similar vehicle built outside the build dates, do not disassemble the rdu for further diagnosis, an updated rdu assembly is available. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Feb 18, 2020 |
| State | WI |
| Description | Tl* the contact owns a 2019 ford edge. While driving 72 mph the panoramic sun roof exploded without warning or impact and glass entered vehicle. The contact sustained injuries to her hand but medical attention was not provided as she was cleaning the glass off the seat. The vehicle was taken to les stumpf ford (3030 w college ave, appleton, wi 54914 (920) 731-5211) where the failure was diagnosed that a rock may have caused the sunroof to shatter as there was damage that looked like a rock had hit the vehicle. The vehicle was repaired. The contact was concerned that the sunroof was not laminated. The manufacturer was not contacted. The failure mileage was 19,000. The vin was not available. |
| Category | Electrical System |
| Date | Feb 16, 2020 |
| State | MI |
| Description | Touch screen alternates from blue screen to backup camera and back again it seems it's stuck in a loop. |
| Category | Electrical System, Power Train |
| Date | Feb 13, 2020 |
| State | MI |
| Description | Lost all power while driving on highway. I was able to coast vehicle to shoulder of highway and then restart vehicle |
| Category | Power Train |
| Date | Feb 10, 2020 |
| State | NC |
| Description | Tl* the contact owns a 2019 ford edge. The contact stated that while the vehicle was being towed, with the transmission shifted into neutral, an abnormal squealing sound was heard coming from the vehicle. The contact discovered that 25 miles into the tow, the transmission had independently shifted into park. The contact stated that there was no one inside of the vehicle while the vehicle was being towed. The vehicle was taken to the local dealer oc welsh ford (4920 independence blvd hwy 278 hardeeville sc) however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 1,132. The vin was invalid. |
| Category | Electrical System |
| Date | Jan 23, 2020 |
| State | MD |
| Description | On december 31, 2019, the powertrain malfunction/reduced power error light came on in the vehicle when I started the car while I was away from home. When I tried to turn the gear shift knob from park to drive it would not turn. After I turned the car off and waited a moment the car was able to start and I rushed home to contact a ford dealership. When I tried to start again to take to ford dealership it would not turn again. This time it remained that way. Road side assistance was called to come pick up the vehicle the follow day after the holiday to take to the dealership. As of today I still don't have my car that I have only had for 2 1/2 months due to what was diagnosed as a gsm (gear shift module) issue. It has been over 3 weeks since the car has been in the shop unable to get the part to fix it. Not sure if this is a safety risk for injury but it is definitely a inconvenience in my daily living. |
| Category | Electrical System, Electronic Stability Control, Fuel/propulsion System |
| Date | Jan 02, 2020 |
| State | CA |
| Description | 2019 ford edge st - using parallel park assist feature, I followed prompts on screen, the car backed into another vehicle, damaging the right rear quarter-panel of the edge. I had to take over and brake once I realized it was about to hit the other vehicle. No alerts or warnings appeared on the screen. The system shouldn't have continued with the parking steps if it "lost" its sensors on the space and should have sensed an object in the path. The vehicle also has transmission shifting issues around 25-30 mph. Nearly stalls before shifting into gear and accelerating. This happens 100% of the time driving in stop/go traffic, slow accelerating (not putting pedal to the floor), and driving city streets. Thick ice/condensation builds up on the interior side of the windshield when parked outside in a cold climate. Must be dried with a towel (towel will be soaked from the amount of water build-up) before car can be driven. Defrost does not solve the issue. |
| Category | Electrical System:wiring |
| Date | Dec 20, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2019 ford edge. The contact stated that the brake and anti-collision warning indicators were illuminated. The contact took the vehicle to southgate ford (16501 fort st, southgate, mi 48195, (734) 282-3636) where it was diagnosed with rodent damage due to soy based plastic in the wiring harness. The manufacturer was notified and agreed to perform the repair under warranty. The failure mileage was 1,200. |
| Category | Structure:body |
| Date | Dec 10, 2019 |
| State | FL |
| Description | Differential rattled when turning causing steering wheel to veer. Car brand new and ford dealer replaced entire differential-at same time had to tighten lug nuts on both sides of rear axil. |
| Category | Unknown Or Other |
| Date | Dec 08, 2019 |
| State | MO |
| Description | While driving on highway on dec4th heard a loud noise which sound like a explosion then glass came falling in my car ' took back to dealer ship with 3,100 miles on the car and they said its not covered in warranty and that it was some how my fault.. And that they seen scratches.. My question is how if all the glass is in the car and if something hit it where is it,why is it not in the car '.. Oh this is my third as last car from this dealer ship because ,after calling my insurance company and the called she said he was rude. .. Not one person ask was I okay this is glass falling from a panoramic sunroof thank god I didn't get hurt glass didn't fall in my eyes or ears'.. Last thing ford is aware of this problem . After I told them I was coming to get the car I ask was the glass still in car and of course it was 'the customer service is outstanding |
| Category | Unknown Or Other |
| Date | Dec 02, 2019 |
| State | GA |
| Description | I purchased a brand new 2019 ford edge with 10 miles on 11/23/2019 from stone mountain ford (smf) in stone mountain georgia. Four days later, I went into my garage to get in my car. I noticed the top looked wet... Which I thought was strange since it had been parked inside a locked garage all night. I stood on my tiptoes and noticed the roof was strangely cracked with pieces raised up towards the ceiling of the garage. The sunroof had exploded. |
| Category | Steering |
| Date | Nov 19, 2019 |
| State | CO |
| Description | Assisted driving lane centering. Car goes over the double or single line on the left or drivers side before correcting. This could lead to sideswiping car in next lane or oncoming. |
| Category | Unknown Or Other |
| Date | Nov 06, 2019 |
| State | OR |
| Description | I bought a brand new 2019 ford edge titanium on july 31, 2019, I have enjoyed the car right up to the moment on october 13, 2019 at approx. 3:30p. M. When my sun/moon roof exploded as I was driving on the highway at 55mph with my adult daughter in the car. I too had the shade closed so we weren't showered in glass. I was so shocked and it took a bit for us to realize what had happened just in time to see a large piece of the glass fly off the top of my car into the air behind me. Thank goodness there were no cars directly behind me. I am more than disappointed in ford as they are not stepping up on this issue, but rather stated that "something must have hit the sun/moon roof and weakened the glass so it is not an issue that they are responsible for. I know nothing hit the glass and given that it has less then 5000 miles on it, it feels very much like a manufacturer defect problem. After seeing multiple complaints I am even more convinced that ford should be taking responsibility for this. This was the second car I bought from ford, the first was a 2014 escape titanium (no sun/moon roof) but I had to have the transmission worked on 3 times and the engine once in the first year. I submitted a complaint to ford on that and was politely brushed off. Yet I gave them a second chance because I really like the edge and thought surely it couldn't happen again. Although the issues aren't the same it is very unsettling to be having any issue with my new car. I now feel like I am stuck with a car for the next 6 years that I can't trust. Every time I drive it I'm wondering if it is going to happen again or will it be something else. How many sun/moon roof explosions with potential risk to the people in the car and in the vicinity of the car before ford takes responsibility for this issue. My opinion of ford and my local dealership have diminished significantly. . |
| Category | Unknown Or Other |
| Date | Oct 21, 2019 |
| State | CT |
| Description | Horn barely audible. Ford claims it is ok.. |
| Category | Visibility/wiper |
| Date | Oct 20, 2019 |
| State | OH |
| Description | Angle of windshield creates massive reflection when driving toward the sun or bright daylight which often makes visibility impossible even with sunglasses. I've never noticed this in older vehicles which had a more vertical windshield. |
| Category | Electrical System, Structure:body |
| Date | Oct 17, 2019 |
| State | MI |
| Description | Crime protection vs. Occupant safety for ford door locking system. For crime protection ford has set, staring with the 2019 model, that the doors cannot be opened from the outside when the motor is running in parking position. Previous models did not have the feature or the system could be programmed so that the doors were open as an occupant safety feature. I make this statement as a lifelong safety engineer first at mercedes benz and later at bendix in breaks, followed by 25 years at trw in seat belts, first in germany and later in usa. I. E. I was heavily involved with nhtsa for seat belt certifications and in the ford seat belt buckle development, now standard in all north american cars. I see this step to lock the doors as a step against occupant safety and protection. A driver, which was able to stop the car I. E. Having a heart attack, cannot be reached from the outside by helpers until police or fire department come. This might be too late in a remote area. Also parking in the garage and needing to manually unlock the vehicle for unloading is a nuisance. After trying to have the setting changed by a ford dealer and contacting ford customer service ended 5 months later in a statement from customer contact: you should have ordered this option. -there is not such an option available. So my request is after all not unreasonable, but the door lock system cannot be changed at a later point in time. In conclusion: locking the doors at any speed is a necessity but not when a car is in park position, even with running engine. Locking for crime protection is a manual option if occupants feel unsafe. *ln*jb |
| Category | Steering |
| Date | Sep 27, 2019 |
| State | CT |
| Description | Lost steering while parallel parking on a busy street with numerous warning lights appearing on dash, including steering fault. This occurred at 9000 miles after only 6 months of driving this brand-new car. Car had to be towed through my aaa membership to saybrook ford otherwise the free ford customer assistance would have towed it to the nearest dealership & I expected to be treated better at the dealer where I bought it. The car was in the shop for a week while they tried to diagnose the problem which the mechanic said occurred in a tight turning radius. The guidance the dealer received from ford was to replace the steering harness. The car is now driveable but I no longer feel safe and don't trust the car. The regional sales manager we contacted refused to let us out of the lease-to-buy option on advise of counsel. If I experience any similar issues I plan to invoke the lemon law under the state of ct since steering is a core safety component. This problem was ultimately electrical in nature similar to other ford model years that have already gone through recall so I am afraid this is a continuation of a long-standing problem for some ford cars. This car is a tank without steering, so it is very dangerous. Buyer beware! |
| Category | Power Train |
| Date | Aug 15, 2019 |
| State | GA |
| Description | Transmission issues, slips, seems to get stuck between gears, constantly shifting, jerky starts, jerky stops, shifting is very obvious, always up and down alway in motion. Started noticing on backroads, brought it into krause ford in woodstock ga. They had it a few days, said ford thought it was bad gas, not bad gas, they did something, probably cleared memory. Ran again for a few days then started to degrade and to back to the same problems. Brought it back in sent them one of the incidents on this site. (8-15-2019) first time I brought it in in june they asked me to wait until late july (30th) |
| Category | Power Train |
| Date | Aug 13, 2019 |
| State | MN |
| Description | Tl* the contact owns a 2019 ford edge. While driving various speeds, the vehicle would not immediately shift into gear and would not immediately accelerate when depressing the accelerator pedal. The vehicle was taken to tenvoorde ford (185 roosevelt rd, st cloud, mn), but the cause of the failure was not determined. The manufacturer was notified of the failure and provided case number: 22346131l6r802. The failure mileage was 6,000. *bf *jb |
| Category | Unknown Or Other |
| Date | Aug 10, 2019 |
| State | MI |
| Description | While my mom(who is 82 and it is her car) and I were trying to get items out of her hatch area one of us somehow activated the hands free liftgate. First I heard the chime sound and wondered why it was chiming, then the gate started to come down. I simultaneously tried to push or hold it up as I was pushing my mom out of the way. We both got clear of it, but it completely shut. There needs to be some sensor or something that activates when it feels and object in its path. My mom now will not use her hatch on her brand new 2019 ford edge. She had a friend get 26 stiches in her head when her hatch came down on her. |
| Category | Unknown Or Other |
| Date | Aug 06, 2019 |
| State | CT |
| Description | Vehicle horn is barely audible. If on roadway or highway vehicles next to you cannot hear the horn. Vehicle had bracket for two horns but only one is present. Previous 2016 ford edge had two horns. Safety isue not having a clearly audible horn. Seems to be a problem with all 2019 / 2019 edge and explorer models. |
| Category | Seat Belts |
| Date | Aug 01, 2019 |
| State | OH |
| Description | Rear back seat belt do not work, took 3 weeks to get a replacemnet. Seat belt was on back order, they said. |
| Category | Visibility/wiper |
| Date | Jul 30, 2019 |
| State | NY |
| Description | Windshield has distortion all the time where it messes up your eyesight and it takes a few seconds to straighten back out if your eyes hit the spot!! It has been replaced 3 times since april directly from ford. It has been in shop since july 19 waiting for 4th windshield. It is around review mirror on both sides. |
| Category | Unknown Or Other |
| Date | Jun 27, 2019 |
| State | CO |
| Description | When traveling on freeway, lane centering should steer away fro left lane. It doesn't correct until you get onto rumble strip on freeway |
| Category | Unknown Or Other |
| Date | Jun 11, 2019 |
| State | MD |
| Description | 2/5/19, attempted to use parallel park assist for the first time. Following prompts on the display, pulled forward and stopped. Next screen prompted to remove hands from steering wheel,vehicle proceeded to back up slowly and turned into designated space,car accelerated with no time to apply brakes and impacted car parked behind me and stalled. Vehicle speed pushed the parked vehicle 30 ft. That vehicle stopped when it hit a parked car,2 spaces behind it. I called the dealer that day to add the incident to a scheduled servicing on 2/8/19. Serv dept ran diagnostics,no malfunction to the system. A test drive showed parking assist did not sense the curb during parallel parking,but registered for perpendicular parking. Results were unacceptable,it came too close to the vehicle next to it, no prompt to stop and pull forward. He backed into the curb, no prompt from assist feature. Findings were forwarded to ford motor. 2/17/19,while at a red light,no other vehicles,the light changed to green,and when brakes released,collision avoidance sounded and sensors lit up. Vehicle was not moving. I received a letter that ford does not believe the subject vehicle qualifies for compensation because the dealership test drove the vehicle and could not be duplicate complaint. 5/29/19,the serv mng explained that another service department verified all sensors and wiring are operational. A technician test-drove it and assured me that everything worked properly. I drove my vehicle to a parking lot, and tried to use park assist. It indicated an empty spot, and proceeded to auto-park. The sensors did not indicate a car already parked there. It gave no warning to stop,I manually terminated the assist. The service dept asked for the vehicle, so a field service engineer could test the system. They concluded the system does not work as it should and no update is available at this time. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Jun 06, 2019 |
| State | MI |
| Description | Single point of failure where ground wire disconnected from ecm and car lost 100% functionality and shut down completely while operating/driving while stopped at a red light. Hazards warning lights were non operable therefore my concern is if airbags would of even actuated if a rear end accident would of occurred since the vehicle had no functionality. Issue caused major traffic back up and police had to have vehicle towed to dealer. While waiting for tow truck, I had to climb over center console to manually open rear door to remove my toddler from stranded vehicle on a main road (13 mile and drake, farmington hills). I already voiced a corporate complaint with ford and they did nothing to resolve issue or put me into an equivalent vehicle. The vehicle has also had previous odd/screaching rear axle noises and brake sticking/locking up issues when putting into reverse after parked overnight and has been into the dealer 2-3x for this issue. Vehicle is |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Has the problem of the 2019 Edge been addressed??
I’ve taken my Ford Edge and about six times now to two different Ford dealerships same problem now I hear even more noises car is not the same I do not want this car anymore