Airbag, steering, electrical system, anti-collision system and engine issues among the top complaints received by the NHTSA from vehicle owners
Busy families across the country have relied on the Honda name for its reliability, but recent years have proven to hurt the company. Those looking for a compact sport SUV, turn to the 2019 Honda CR-V. After all, the company claims,“versatility has never looked so good.” Most people now disagree. If versatility means defective airbags and faulty components, customers would rather go back to the good ole days.
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Problems with the Airbags
The airbags are installed in all modern cars as a measure to protect the driver and occupants. When this system fails, owners don’t know if they can trust the vehicle at all.
Just read what happened outlined in a NHTSA report. “The contact’s daughter owned a 2019 Honda CR-V. While the contact’s daughter was driving 60 mph, she crashed into the rear of a commercial truck. There were no warning indicators illuminated. The airbags did not deploy. The driver sustained injuries to the sternum and elbows, a broken back, a carotid artery and a right knee laceration. Medical attention was received. The contact stated that there was smoke coming from the dashboard vicinity and the vehicle caught fire. The vehicle was towed to an unknown lot. A police report was filed. The local fire department extinguished the fire. The vehicle was deemed a total loss by the insurance company. The cause of the failure was not determined. The dealer and manufacturer were not contacted. The failure mileage was 100.”
Surprisingly, there was a massive recall on the airbag system in the CR-V model. It is labeled with NHTSA Campaign Number 19V383000 and it claims that the steering wheel can damage the airbag wiring. This might either disable it or cause it to deploy for no reason. The worst part about this recall is that there were so many, dealerships had trouble keeping up with the repairs and turned many people away. People likely drove a lot more cautiously, knowing that their airbags might not work. It’s also likely that many customers jumped ship to another brand in the midst of all this confusion. Who wants to wait and find out if the airbags will work as they should? Modern drivers aren’t interested in being crash test dummies.
2019 Honda CR-V Complaint Summary
|Complaint Category||Number of Complaints|
|Forward Collision Avoidance: Automatic Emergency Braking|
|Unknown Or Other|
|Forward Collision Avoidance: Warnings|
Problems with the Electrical System
Of course, some owners never needed to worry about whether the airbags worked or not. That’s because many drivers across the country couldn’t get their SUVs to start.
Just look at this complaint written on Edmunds. “On 2-14-19 we purchased a 2019 Honda CR-V EX-L with 10 miles on odometer. It has 94 miles on it as of today 3-31-19. During the past 40 days we have had:
- Dead Battery 6 x’s +
- Jumpstarts 5 x’s + (AAA, HRA or Dealer)
- Tows 1 x (HRA)
- 15/40 Days at Dealership
There is a parasitic leak on battery due to Emissions Scan/Test that runs after the car stops. There is a Recall in Canada but not in the US yet. Some buyers in US have been able to get the software update already but are now experiencing even worse problems. They are assuming it was due to update. There are many new CR-V buyers having this same problem. There are 131 Posts, on just one forum thread alone, regarding this issue. There are several Internet Forums where this is a heavy topic. Please do your research before purchasing. Even seasoned Honda owners are extremely angry and frustrated right now.”
According to Manufacturer Communication Number ABOM03292019, Honda began investigating why cars across the country were not starting and losing battery power. Sadly, there was no more communication after that. There was never a resolution or follow-up to that investigation. Either they discovered the fix would cut into their bottom line too much or they never figured out the issue. Meanwhile, there are probably owners still trying to start their engines.
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Problems with the Brakes (Collision Mitigation System)
Brakes are another safety feature designed to make the car stop. Combined with today’s technology, drivers should be well protected from collisions.
That’s not what this Edmunds user experienced. “Overall a good car but my wife was driving it and the auto collision detector activated and brought the car to a halt with no cars on the road. Error came up said there was a problem with the anti-collision system. Scary. If she were on the highway and this happened with a semi behind her, I could only imagine what could’ve happened. We have owned this 2019 for four months. After it gets repaired, I’m getting something else- I can’t trust this anymore.”
The company didn’t even open an investigation into these problems. Maybe they learned not to open up another complaint they couldn’t resolve. After all, the issues are stacking up and dealerships had trouble repairing everything else going on. At this point, Honda is probably just attempting to salvage its reputation – with the drivers that still trust them.
Problems with the Steering
We’ve already seen how the defective steering system is causing the airbags to malfunction, but that isn’t the only issue it faces.
A driver on the NHTSA website wrote, “With the 2019 model of CR-V, I am unable to only turn off the lane keep assist. There is no mention in the owner’s manual about to exclusively turn the lane keep assist off, or at the very least configure it so that it does not apply force on the steering wheel. All other advanced features can either not be turned on, or deselected in the menu. This is a problem because the lane keep assist is incorrectly applying steering wheel forces. There is a lot of road construction by me and the system will try and pull the car into the vehicle traveling in the next lane. A huge problem if it is a semi-truck. There must be a way to defeat this feature and not affect other safety features that do function correctly.”
It’s almost as if the CR-V wants drivers to get into accidents, just to test out the airbag system. The steering, which causes the airbags to malfunction in the first place, is now causing drivers to get into accident-worthy situations. No one wants to have a wrestling match with the steering wheel on the way into the office.
Problems with the Engine
It’s possible that at least the engine is free from defect. Actually, that’s not what drivers find – even in a brand new CR-V.
Look at what this owner wrote on the NHTSA website. “Strong gas smell coming from the engine oil. Car has only less than 220 miles on the engine.”
The amount of people complaining about this exact problem is overwhelming. Many dealers turned them away, saying there was nothing wrong. Then, a recall labeled with NHTSA Campaign Number 19V569000 was issued that discussed how a weld could fail and cause a fuel leak. Wonder what it took for them to acknowledge that failure? It becomes hard to deny fuel spilling out of the vapor return line, but they probably tried at first. They will have to find other problems to ignore, but on the 2019 Honda CR-V, it won’t be hard to find some.
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