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To haul large families and groups, vehicles such as the 2019 Ford Expedition are needed. Ford claims that this vehicle is “built to stand out,” but the reason that people are paying attention isn’t for anything good. Drivers are complaining about the exterior lighting, the powertrain, the seats and the suspension system.
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NHTSA Complaints for the 2019 Ford Expedition
| Complaint Category | Number of Complaints |
|---|---|
| Power Train | |
| Engine | |
| Unknown Or Other | |
| Suspension | |
| Exterior Lighting | |
| Electrical System | |
| Seats | |
| Fuel/propulsion System | |
| Structure:body | |
| Engine And Engine Cooling:engine:crank/camshaft Position Sensor |
Problems with the Exterior Lighting
Traveling with the family at night requires the use of quality lighting systems, but this is a major point of contention with current owners.
Read this NHTSA review. “Factory OEM headlights including hi-beams, low-beams, DRLs and fog lights are outdated and totally inferior to current LED/HID headlights. Visibility is not up to par whatsoever. Definite safety hazard. Very disappointed. This car should have standard LED daylight running strips, high-beams, low beams and fog lights.”
Ford hasn’t issued any communications related to the lighting systems. Instead, the automaker hopes that the Expedition has enough lighting to “stand out.” However, it seems that the only reason people are taking notice of this large SUV is that no one can see it at night.
Problems with the Transmission
With the weight of the Expedition and the hauling capacity, the powertrain needs to be potent enough to handle what comes ahead.
Here’s another NHTSA complaint. “My wife and I were making a left turn at an intersection when the vehicle stalled in the intersection while making the turn. An alert appeared on the dashboard ‘anti-collision alert’ flashed on the dash and disappeared. Then another message appeared ‘drive mode not available.’ An orange wrench indicator light lit at the bottom of dashboard next to the odometer. The vehicle was not shifting correctly and as we drove further, the car shifted through the gears slowly and slowly and gradually. We drove the vehicle straight to the [dealership]. We dropped the vehicle off at the dealership. The dealership service department called me the next day and said they could not find anything wrong with the vehicle. I had described what happened to us, but they said nothing was recorded in the vehicle diagnostic system or black box. We have had the vehicle at the dealership for over 3 weeks now and they have had their mechanic driving the vehicle and said they are unable to replicate the issue. We do not feel safe in the vehicle now. We are not sure what to do now as the dealership says it is not eligible under the lemon law for a buyback.”
Ford does acknowledge some powertrain concerns. Service Bulletin #SSM 48082 talks about a grinding noise that occurs when driving the 4WD Expedition in 2WD. It’s possible that the problem is turbo related, requiring a replacement. In the communications, Ford isn’t exactly sure what the case is, but is working to investigate it further. While owners wait to hear what the fix is, they get to enjoy some new sound effects while driving.
Problems with the Seats
Everyone takes the seats in a vehicle for granted, just assuming that they are safe. However, the Expedition suffers from some massive failures that bring the seats to the forefront of everyone’s mind.
Read this NHTSA complaint. Child in a car seat in second row captain’s chair. Child was able to hit button that collapses seat forward – all while the car was moving (on a highway at 65 mph) and child was in car seat in seat. This is extremely dangerous… People buy large vehicles like Expeditions mainly because of use with children. As soon as that button is hit, the seat collapses and the car seat belt places enormous pressure on a child. I would hate to imagine what would happen if the seat was released and a car accident occurred at the same time. I have already contacted Ford to make a complaint but wanted to raise the issue here as well. Please investigate. I contacted my dealership and they confirmed the same thing happening in an Expedition model still on the lot. This is not a single car issue. Every 2019 Expedition with a captain’s chair is likely to have the same issue.”
Aside from this dangerous event, there is a recall that affects over 639,000 vehicles. NHTSA Campaign Number 19V633000 states that the vehicle might have rear outboard seats with a defective recliner mechanism needed for back strength. Without this, occupants might not be restrained during an accident. Considering that the Expedition is considered a massive people hauler, it should have been equipped with better seating. With this in mind, maybe the tagline should be changed to – built to cause injuries.
Problems with the Suspension
One last system worth looking into is the suspension. When something malfunctions between the steering and suspension, the ride becomes anything but enjoyable.
That’s what’s illustrated in this Edmunds review. “When we make a left turn onto a straight road it keeps pulling left until we make a right turn which then cancels the left turn and then it drives straight. This condition is worse when towing our 6000 lb. trailer but still noticeable when towing nothing. This does not happen on right turns, only left. Ford has spend days testing and checking everything (mechanical and electrical) and cannot find the cause. I fear it is a design problem. In any case it is very unsafe.”
There is another recall on the Expedition, this time related to the suspension system. NHTSA Campaign Number 19V773000 states that some vehicles might have a rear suspension toe link fastener that wasn’t tightened correctly to the frame. If it separates from the frame, there could be a sudden loss of vehicle handling, leading to a potential accident. For a company that boasts about how well built this SUV is, they surely missed a lot of key factors, such as seats and steering ability. It’s not safe for any family to take their next expedition in this Ford SUV.
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Complaint Data
| Category | Engine, Power Train |
| Date | Mar 22, 2023 |
| State | LA |
| Description | The contact owns a 2019 ford expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000. |
| Category | Power Train |
| Date | Mar 17, 2023 |
| State | IL |
| Description | Momentary neutral-out condition in drive the vehicle has exhibited issues that correspond to other ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a momentary neutral-out condition in drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the f150 but not the expedition despite it having the same transmission and issues. This issue began around christmas of 2022. |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 14, 2023 |
| State | MI |
| Description | My 2019 ford expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Mar 10, 2023 |
| State | TX |
| Description | The car's touchscreen and buttons on dash and steering wheel stop working sporadically. You can't control the volume of the radio, hang up/answer calls, control the air conditioning, gps is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don't work. |
| Category | Power Train |
| Date | Mar 09, 2023 |
| State | ME |
| Description | Shift system fault warning comes on dash with a wrench code. This is on my 2019 ford expedition max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable. |
| Category | Unknown Or Other |
| Date | Mar 09, 2023 |
| State | IN |
| Description | When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at ford service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate. |
| Category | Engine |
| Date | Mar 06, 2023 |
| State | LA |
| Description | The contact owns a 2019 ford expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty cam phasers. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the nhtsa hotline. The failure mileage was approximately 50,000. |
| Category | Power Train |
| Date | Mar 06, 2023 |
| State | FL |
| Description | The contact owns a 2019 ford expedition. The contact stated while driving approximately 30 mph and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000. |
| Category | Power Train |
| Date | Mar 05, 2023 |
| State | CA |
| Description | I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire. |
| Category | Forward Collision Avoidance, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 01, 2023 |
| State | GA |
| Description | The contact owns a 2019 ford expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000. |
| Category | Power Train:automatic Transmission |
| Date | Feb 24, 2023 |
| State | NJ |
| Description | The transmission in my 2019 ford expedition is slipping and having drastic gear changes. Other people with the 10r80 transmission are having similar issues. This car is unsafe to drive. |
| Category | Power Train |
| Date | Feb 23, 2023 |
| State | TX |
| Description | Hard shifting, getting stuck in high gears while stopped. Vehicle is only at 75,000 miles. Ford service says transmission needs to be replaced and it's extremely expensive. |
| Category | Unknown Or Other |
| Date | Feb 23, 2023 |
| State | TN |
| Description | The chrome interior trim on the center console (around the drink holder and shifter, as well as the smaller compartments) in the limited edition is defective and edges are lifting to the point that razor sharp edges are exposed and have cut open my hands, as well as the hands of my children. I asked them to replace it under my warranty and they declined. This part is defective and there are reports of others experiencing this online. The material used seems to be lifting and is not adhering properly. The part started lifting around 36,000 miles and continues to lift. The edge, again, is extremely sharp. We have continually cut ourselves just reaching to grab a drink. |
| Category | Power Train |
| Date | Feb 18, 2023 |
| State | TX |
| Description | Transmission shifts really hard , will not go into gear, and downshifts unexpectedly. Dealership said if they cannot make it happen on test drive nothing they can do. Ongoing problem with thousands of vehicles. 10 speed transmission is the problem. |
| Category | Power Train |
| Date | Feb 06, 2023 |
| State | LA |
| Description | Our 2019 ford expedition max (75k miles), has a transmission that disengages while driving (wrench light on; powertrain system failure limp mode; incorrect 4th gear ratio error code). A mechanic diagnosed it as an inner sleeve of the c-d-f drum moving out of position needing a full rebuild or new transmission. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip/grind gears, rev up, or lose power completely. This has put my family in danger on the road. The car is dangerous when attempting to pull onto roads with moving traffic. It is concerning that ford has not issued a recall. |
| Category | Power Train |
| Date | Feb 04, 2023 |
| State | CA |
| Description | My 2019 ford expedition max- limited: shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88k miles. I had to pay over 8k at the ford dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time. |
| Category | Latches/locks/linkages |
| Date | Feb 01, 2023 |
| State | MA |
| Description | The contact owns a 2019 ford expedition. The contact stated that his wife was unable to unlatch the front driver's side door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,077. |
| Category | Power Train |
| Date | Jan 31, 2023 |
| State | ME |
| Description | The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits. |
| Category | Power Train |
| Date | Jan 21, 2023 |
| State | AL |
| Description | Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won't accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it's on and almost drove it on a drainage ditch pulling in my driveway. |
| Category | Power Train |
| Date | Jan 17, 2023 |
| State | FL |
| Description | Our 2019 ford expedition max (50k miles on it), has a transmission that disengages while driving. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip gears, or lose power completely. This has put my family (pregnant wife and two children under 4) in extreme danger on the road. In one incident her only available course of action was to attempt to coast off the road while in the midst of moving traffic with speeds in excess of 50+ miles per hour around her. The car is dangerous, attempting to pull onto roads with moving traffic, is now extremely worrying. It is unconscionable that this vehicle issue has not resulted in a recall. |
| Category | Power Train |
| Date | Jan 11, 2023 |
| State | GA |
| Description | The vehicle has problem when shifting gears, and complete loss of power occurs. When trying to enter a road or cross a street, the vehicle can start to move then lose power in the middle of an intersection or lane. A loud clicking can also be heard after power is lost. |
| Category | Suspension |
| Date | Jan 11, 2023 |
| State | TX |
| Description | Both rear shocks leaked oil at 37k causing vehicle to become very bouncy and unsafe to drive/control |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Jan 10, 2023 |
| State | TX |
| Description | Fyi re: request #[xxx] let me know if you have any info I sent this letter on november 20, 2022 and as of january 10, 2023 I have had no response from ford motors: [xxx] office of the ceo ford motor company 1 american road dearborn, michigan 48126 re: 2019 ford expedition acc-cruise control potential safety problem mr. [xxx], I wanted to let you know of a bizarre recent acc cruise control issue with my 2019 expedition. It has ~30,000 miles on it and has performed very well without problem before and after this incident. Several weeks ago I was driving on an interstate highway in a construction zone with stop and go traffic, and had the acc on. I slowed down behind a dull colored black chevrolet pickup that had dark lens covers over the tail lights and a dark cover over the license plate to about 5 mph. Suddenly the acc had full acceleration then the auto safety braking slowed me abruptly, then the acc hit full acceleration again and the auto brake engaged. I turned the acc off, and then back on, and it did the exact acceleration and safety braking so I turned the acc off. There was no accident or problem other than this acceleration/braking sequence. When I no longer was behind the pickup I tried and acc and it has worked perfectly since then, as it had prior to this bizarre issue the acc seemed to not see this pickup truck but the auto safety braking system did. The pickup was an unusual non factory appearing paint job, dark gray or black not just a primer, and the tail lights and license plates also had some darkening coating. It seemed to be stealth to the acc, but not to the braking system. Maybe referred to the engineering section of the acc group to see if they have heard of this before or have any idea what occurred to help prevent any risks involving the ford acc system. Again there was no accident or collision, only the sudden acceleration/braking. This only occurred one time on this 2019 expedition and never on our other ford products. Information redacted pursuant to the freedom of information act |
| Category | Power Train:driveline:differential Unit |
| Date | Jan 05, 2023 |
| State | KY |
| Description | The contact owns a 2019 ford expedition. The contact stated that while driving at an undisclosed speed, there was a vibration in the front differential. The contact stated that the vehicle felt like it was being driven in 4-wd however, the vehicle was in 2-wd. There were no warning lights illuminated. On another occasion, while driving approximately 30-35 mph, there was a vibration and shimmy in the steering wheel. The vehicle was taken to the local dealer in july 2021 where it was diagnosed and determined that the failure was due to the front differential. The vehicle was repaired but the failure recurred. The manufacturer was contacted, and the contact was referred to the nhtsa hotline. The failure mileage was approximately 47,000. |
| Category | Engine |
| Date | Dec 27, 2022 |
| State | MD |
| Description | The contact owns a 2019 ford expedition. The contact stated upon starting the vehicle, he heard an abnormal sound coming from the engine on several occasions. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that the vin was not included in customer satisfaction program number: 21n03 (cam phaser replacement). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,900. |
| Category | Suspension |
| Date | Dec 16, 2022 |
| State | TN |
| Description | All four struts are leaking and causing erratic handling when rough roads are encountered. Ford has known of this problem for several years and refuses to replace after their base warranty, even though I have a full coverage extended warranty. If a consumer doesn't realize they have a defective suspension it could lead to their death. Ford has a service bulletin out on this problem. - strut, yes -yes -yes -yes -no, leakage of oil on garage floor |
| Category | Unknown Or Other |
| Date | Dec 09, 2022 |
| State | TX |
| Description | While driving down the road, my vehicle suddenly drops from a higher gear down to 2nd. When this happens, the rpms jump very high and the engine revs very high. While this is happening, I have no control and I can't use the gas pedal and am losing speed. The vehicle seems to be stalling. There are two messages that flash on the screen. "shift system fault" and "see manual". Neither are in the manual. I have taken it to ford and after a day, they said nothing is wrong and collect almost 0. I took it in before my 75,000-mile transmission warranty was out. They said they have never heard of such a problem. I have now research it have found many people with the same on expeditionforum. Com. It happens on a daily basis now and it's my only car and my learner car for my 15 year old. It will cause an accident. I did finally get it on videa and will make another attempt with ford next week. |
| Category | Air Bags, Seat Belts:critical Fasteners |
| Date | Dec 08, 2022 |
| State | MI |
| Description | The contact owns a 2019 ford expedition. The contact stated that while her husband was driving approximately 40 -45 mph, he collided with a volkswagen jetta that cut him off. All the airbags in the vehicle deployed. The contact son was occupying the front passenger seat but the seat belt failed to retract. There were no warning lights illuminated. The steering wheel air bag struck the driver in the mouth. The passenger had scratches, but medical attention was not provided. A police report was filed. There was no reported fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified about the failure but provided no additional assistance. The failure mileage was approximately 89,000. |
| Category | Exterior Lighting |
| Date | Dec 03, 2022 |
| State | TX |
| Description | All lenses on the front headlights have stress cracks forming in the corner of the housing. This has allowed moisture and condensation to build inside the housing and is altering the light output. |
| Category | Power Train |
| Date | Nov 30, 2022 |
| State | GA |
| Description | The ford series of trucks/suvs from 2018-2022 are equipped with an automatic start/stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the f-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the nhtsa looks further into this issue and the risk to consumers. |
| Category | Suspension, Suspension:front:macpherson Strut |
| Date | Nov 21, 2022 |
| State | TN |
| Description | The contact owns a 2019 ford expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584. |
| Category | Power Train |
| Date | Nov 15, 2022 |
| State | TX |
| Description | Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle.. Within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed. |
| Category | Electrical System |
| Date | Nov 12, 2022 |
| State | FL |
| Description | The main interface screen for gps, radio, bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty accessory protocol interface module (apim), also known as the sync 3 module. Research on the issue shows this is a common issue with ford vehicles. The fixes reported in tsb 20-2255 05 august 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887. |
| Category | Fuel System, Other:delivery:fuel Pump |
| Date | Nov 08, 2022 |
| State | TX |
| Description | The contact owns a 2019 ford expedition. The contact took the vehicle for an oil changed was informed that the high-pressure fuel pump had caused the fuel and oil to mix. The failure was related to nhtsa campaign number: 18v392000 (fuel system, gasoline) however, the vin was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 83,000. |
| Category | Power Train |
| Date | Nov 04, 2022 |
| State | TN |
| Description | The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my ford dealer (columbia, tn) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another ford dealer in franklin, tn whom also said months before they could see it. They referred me to a local transmission shop. That shop coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I'm not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly. |
| Category | Engine And Engine Cooling:engine:crank/camshaft Position Sensor |
| Date | Oct 27, 2022 |
| State | NC |
| Description | The contact owns a 2019 ford expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline for assistance. The failure mileage was approximately 103,000. |
| Category | Suspension |
| Date | Oct 04, 2022 |
| State | HI |
| Description | The contact owns a 2019 ford expedition. The contact stated that the vehicle was taken to the local dealer for maintenance service and he was informed that the rear passenger's side strut was leaking and needed to be replaced. The vehicle was repaired. The contact stated that while driving at various speeds, he heard an abnormal sound coming from the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer and the vehicle was diagnosed and the contact was informed that the front passenger's side strut needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 24,195. |
| Category | Service Brakes |
| Date | Sep 21, 2022 |
| State | FL |
| Description | A message on the instrument panel, and a red braking warning light the breaking start to get havey risking car crashing. Similer to issue nhtsa campaign number: 22v150000. |
| Category | Engine |
| Date | Sep 16, 2022 |
| State | FL |
| Description | The contact owns a 2019 ford expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to customer satisfaction program: 21n03 (cam phaser replacement) however, the vin was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 62,000. |
| Category | Power Train |
| Date | Sep 12, 2022 |
| State | CA |
| Description | In april 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate. |
| Category | Power Train |
| Date | Sep 02, 2022 |
| State | NV |
| Description | On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the fordpass app told me to have vehicle serviced. Vehicle is at dealer now. |
| Category | Structure:body |
| Date | Aug 31, 2022 |
| State | TN |
| Description | Driving 70 miles per hour part of the roof rack blew off the vehicle; the molding and front cap on the driver side of the vehicle. The roof rack had never been used. A ford dealer inspected the area where the parts were and could not determine what caused the failure. |
| Category | Suspension |
| Date | Aug 30, 2022 |
| State | AL |
| Description | With approximately 42,600 miles on 2019 expedition, two ford service centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by ford, shocks were found to be leaking and not providing adequate suspension. Two separate ford service centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (june/july 2022). I didn't believe her until weeks later I drove her car and two ford service centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could ford service center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in august 2022. |
| Category | Engine, Vehicle Speed Control |
| Date | Aug 29, 2022 |
| State | TX |
| Description | Our suv has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the suv would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-septmember. One major incident occured when we were merging on the highway with lots of traffic and the suv would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the suv would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the suv not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the suv to shake and putter. Now, when this happens the a/c does not cool. It feels like the suv will shut off while I am driving. Plus, now the engine start/stop feature no longer works. We have 4 kids and I am scared to drive this suv as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed. |
| Category | Engine And Engine Cooling:engine:crank/camshaft Position Sensor |
| Date | Aug 22, 2022 |
| State | OK |
| Description | The contact owns a 2019 ford expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the customer satisfaction program: 21b10-s2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to customer satisfaction program: 21n03 – cam phaser replacement but the vin was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue. |
| Category | Engine |
| Date | Aug 19, 2022 |
| State | TX |
| Description | The contact owns a 2019 ford expedition. The contact stated that while starting the vehicle, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 65,000. |
| Category | Power Train |
| Date | Aug 19, 2022 |
| State | CO |
| Description | The contact owns a 2019 ford expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 mph, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the transmission control module (tcm) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. The contact referenced ford customer satisfaction program numbers: 21b10 21n03 and 21n08. The failure mileage was approximately 29,000. |
| Category | Engine |
| Date | Aug 16, 2022 |
| State | CA |
| Description | The contact owns a 2019 ford expedition. The contact stated that every time he started the vehicle, the engine would rattle and make a loud noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined there was manufacturer internal recall 21b10 that was to address a pcm re-flash failure. The contact was advised by the dealer that his warranty did not cover the repair. The contact did not have the vehicle repaired. The manufacturer had been informed of the failure. The failure mileage was 70,236. |
| Category | Power Train |
| Date | Aug 15, 2022 |
| State | MO |
| Description | The 2019 expedition 10 speed transmission went into neutral during acceleration from third gear, skipped 4th and finally reengaged in 5th with a huge jolt. This happened a second time after leaving the next stop sign. During the neutral period ( approx. 3 or 4 seconds) engine rpm's increased dramatically with loss of forward motion and speed. My reaction was to remove my foot from the gas pedal before the engine red-lined. This issue could have caused vehicles behind to rear end our 2019 ford expedition. The transmission was at full temperature as the expedition had been driven for approx. 30 minutes prior to the issues. We then parked the expedition for about an hour and then started the drive home and the neutral issue occurred once again. The transmission hard shifting issues were first noticed in march/april 2022 had been reprogramed in june, 2022 which didn't resolve the problem. It was then serviced late july 2022 by rebuilding a control module(?). We were told to drive the vehicle for a couple of weeks while the transmission learned how we drive and everything would return to normal. Currently have returned the expedition to the dealer as this is a serious safety issue. Hard shifting or even jumping a gear with a jolt isn't going be a danger, but losing power and control of the expedition could have caused an accident and possible injury to us and others. |
| Category | Power Train |
| Date | Jul 25, 2022 |
| State | PA |
| Description | The first incident I was travelling on the highway at approx 60-70 mph and attempting to overtake a slower car by switching lanes. As I changed lanes and hit the gas, my expedition became stuck between gears and lost power until I let off the accelerator and the rpm's came down. This happened on several occasions with similar circumstances. The other times it's been stuck between gears are typically when I am turning left. The loss of power and basically being in neutral while on the highway or turning left is a specific safety hazard that needs prompt attention. I am dropping it off at the dealership tomorrow and I'm sure they will be "unable to recreate the problem" and I'll have to wait until the recall for it to be fixed. |
| Category | Unknown Or Other |
| Date | Jul 13, 2022 |
| State | VA |
| Description | The sync 3 system (apim module) is faulty. Causing phone to connect/disconnect constantly, radio controls are delayed for 30 sec pauses or greater, changing from radio to climate will superimpose both categories on top of one another. Navigation sometimes just loads and loads and never comes on. The steering wheel controls create an even longer delay. I went to my local ford dealer and had a master reset done which did not change the issues and was told that one or both of the modules is not working right "malfunctioning " latest updates to both the sync and navigation were preformed after the factory reset with no improvement to the system. With new state laws requiring hands free phone usage having the phone connect/disconnect constantly poses a very large safety problem. Also not being able to rely on the system to preform basic functions in a reasonable period of time causes your eyes to leave the road unnecessarily while driving. |
| Category | Suspension |
| Date | Jun 07, 2022 |
| State | IL |
| Description | This vehicle has only 10300 miles and never driven off road and the struts have failed. An independent garage confirmed the drivers side front strut is leaking and both rear. My ford dealer stated they would replace the front and one rear under warranty but the second rear strut is leaking within ford's "tolerances". This is just ford's way of avoiding a warranty claim and hoping the bad leaking doesn't start until after the customer's warranty expires so they can reap thousands of dollars in repair revenue. I was also told by the ford dealership that the fomoco replacement struts often arrive at the dealership leaking and they would not call me in for an appointment to replace until they have confirmed they received replacement struts that are not defective. My research shows this is a common problem with this vehicle and the nhtsa should investigate and force a recall since failed struts can cause a serious accident. |
| Category | Engine |
| Date | May 23, 2022 |
| State | MN |
| Description | My family received a notice of customer satisfaction program 21n08 – pcm reprogram due to engine shudder – 2017-2020 ford f-150, 2018-2020 expedition, & 2018-2020 lincoln navigator. We immediate began trying to locate an authorized repair facility. It took several months to get an appointment. During this time, our vehicle shuddered, stopped, and even turned off completely while driving. The problem continued to increase in intensity. When we were able to get the vehicle into a ford dealership, they suggested that we contact ford for the repairs that we needed. A private repair facility told us that now, because the shudder issue was not resolved right away, they discovered vct phasers, vct solenoids, timing chains and tensioners - failed setting code p0021 and causing engine to run rough. There was a loud rattle on startup which is related. P0018 stored in history. We have received a ,000 repair estimate. I contacted ford customer service. They suggested I bring it into ford dealership. I explained that it had taken months to get in the first time. Customer service refused to provide me with additional authorized ford repair (non dealers) in my location. Customer service refused to provide me with information on the error codes above. Customer service refused to provide me with more information concerning the pcmc reprogram and the known problems related to failing to obtain the reprograming. Customer service was not able to help me at all. I believe that the “pcm reprogram due to engine sudder†should be investigated as a potential formal recall program. Ford should repair of known issues a priority for their customers, and should also repair issues caused by failing to allow their customers to receive a timely remedy of this problem. I would also like more information on known issues with the pcm reprogram and engine shudder. I would like to view the quarterly reports. |
| Category | Suspension |
| Date | Apr 20, 2022 |
| State | KS |
| Description | The vehicle only has 38k miles on it and all 4 struts have failed. This is apparently a very common problem for ford. This creates control issues and an unsafe ride. I had the vehicle in for a different recall and the ford dealership confirmed all 4 are leaking and need to be replaced, but ford will not cover them. |
| Category | Suspension |
| Date | Feb 04, 2022 |
| State | AR |
| Description | Both the driver side and passenger side front struts have leaked oil and failed. The driver side occurred after 33,000 miles and the passenger side at 45,000 miles. |
| Category | Engine, Power Train, Seat Belts |
| Date | Jan 28, 2022 |
| State | TX |
| Description | The ecoboost 3. 5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully. |
| Category | Power Train |
| Date | Jan 25, 2022 |
| State | AR |
| Description | My vehicle started jumping gears. It felt like I was manually changed gear. |
| Category | Engine, Power Train |
| Date | Nov 17, 2021 |
| State | TX |
| Description | •vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position •my family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable •the request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity •the issue has been open for about 10 months since reporting with no resolution - unacceptable •dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) please see the attachment for a detailed timeline and supporting documents |
| Category | Power Train:automatic Transmission:control Module (tcm, Pcm) |
| Date | Oct 25, 2021 |
| State | TN |
| Description | The contact owns a 2019 ford expedition. The contact stated a rattling sound was heard coming from the engine compartment after starting the vehicle. The contact stated no warning lights were illuminated. The independent mechanic was called and stated that the failure was related to the cam phaser, which needed replacement. The independent mechanic stated that the part was on backorder. The vehicle was taken to the dealer and the contact was informed of a recall which the vehicle was included in regarding the cam phaser. The contact stated she received notice of the customer satisfaction program for the cam phaser however, the part was on backorder. The contact was advised of a pcm upgrade to correct the issue however, the failure continued. The manufacturer was made aware of the failure and was advised to contact nhtsa for assistance. The customer service representative at ford looked up the vin and told the contact to call nhtsa as there was nothing they could do. The failure mileage was 67,000. Local ford dealer informed consumer this was a recall and they could fix it. Two week later, consumer got the recall in the mail. But by this time, consumer was well over the 70,000 mile marker, so it was going to cost her a prorated price to get it fixed. I was almost at the 80,000 mile marker by the time it was fixed. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Oct 07, 2021 |
| State | NC |
| Description | While trying to open the sunroof a plastic piece broke of from the railing. I tried closing the sunroof but was unable to. I had to have the sunroof closed by a mechanic and now I am unable to use the sunroof. |
| Category | Child Seat |
| Date | Aug 25, 2021 |
| State | FL |
| Description | The contact owns a kidsembrace forward facing car seat, model number: 3001min, manufactured date: june 18, 2020. The contact stated that the car seat buckle would not latch. Additionally, when the latch was placed into the buckle the latch failed to fasten securely. The failure occurred while attempting to place the car seat inside the vehicle. The baby was not injured. The purchase date was unknown. |
| Category | Engine |
| Date | Jun 09, 2021 |
| State | FL |
| Description | On march 22, 2021, check engine light. Took vehicle to ford dealer. Technician said cam phaser needed to be change. At around 72000 miles. Google search to find out, that is a common problem in the 3. 5 eco boost engines. Vehicle was purchased certified used from elder ford tampa, fl with about 33000 miles march 2020. Mall of george ford, diagnose the check engine light. |
| Category | Structure:body:hatchback/liftgate |
| Date | Apr 22, 2021 |
| State | TX |
| Description | The rear lift gate randomly opens on the vehicle. Dealership has said it is a defective wiring harness. The lift gate close with people standing at the rear bumper loading items in the back and will continue to fight to continue closing operations. It does the same with opening. Additionally it has opened while sitting in the drivers seat with the key in the car. The car has been stationary for all openings. This has happened on multiple occasions and |
| Category | Power Train:automatic Transmission |
| Date | Apr 01, 2021 |
| State | TN |
| Description | Event occurs when vehicle is warmed up - transmission fluid temp > 205 and more likely to occur going uphill or on a slight incline on highway with a speed above 55 mph. When accelerating quickly or aggressively, the 10 speed transmission fails. I push down on the gas pedal while in the 10 gear. It seems like it is stuck in neutral, the engine rev's to the red line if I leave my foot on the pedal, the vehicle looses speed and eventually finds a gear between 2 and 6 and transmission re-engages. The vehicle will rev to the red line before finding a gear. This has created multiple dangerous situations in which a vehicular accident almost occurred due to the immediate loss of speed in highway traffic situations. The vehicle went from 83 mph to 55 in seconds before the transmission re-engages. I have take the car to the dealership twice and they can not recreate the issue in order to fix despite submitting numerous videos of the separate times in which the event occurs. Videos on 2/3/2021, 2/11/2021, 4/1/2021 |
| Category | Unknown Or Other |
| Date | Mar 24, 2021 |
| State | SD |
| Description | Vehicle was placed in park, shut off, and exited. Vehicle was parked on a hill. Several minutes later vehicle started rolling down a hill; narrowly missing a young girl. Vehicle came to rest on its own without sustaining damage. Vehicle should not have been able to move while in park and shut off. |
| Category | Lane Departure: Lane Keep: Automatic Steering |
| Date | Dec 15, 2020 |
| State | VA |
| Description | 2019 ford expedition. Consumer writes in regards to vehicles with lane keeping system feature. *ld the consumer stated the vehicle needs to be adjusted, while towing, due to outside influences such as wind, bumps, and steep hills. *js |
| Category | Unknown Or Other |
| Date | Nov 25, 2020 |
| State | NE |
| Description | At approximately 13k miles began experiencing a stuttering or unsteady acceleration through 3rd, 4th, and 5th gears. Dealer performed a factory reset on vehicle cpu and advised 2k miles of learning were required. Now at 19k miles, unsteady acceleration through same gears is accompanied by a vibration and grumbling noise. This noise has become steadily more pronounced and the unsteady acceleration is worse. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 24, 2020 |
| State | NY |
| Description | Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new expeditions. When the vct system wears out, the vehicle immediately transitions into "limp mode" , which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous situations, particularly on highways and when towing. We purchased our expedition in march 2019, brand new. We purchased the vehicle with the heavy duty tow package, which provides towing up to 9,300lbs. Within a few months, the vehicle began making a loud rattle at start up, lasting a few seconds. We diligently serviced the vehicle only at ford dealerships, who routinely said the rattle was "fine" or "within spec." on 9/1/2020, while towing our airstream trailer (~7,000 lbs) on interstate highway 86 through windsor, ny, the vehicle threw on the "wrench light" and rapidly decelerated from 55mph to 10mph. We were at the bottom of a long incline, in moderately heavy traffic (65mph). There was an insufficient shoulder to stop with our trailer, so we very slowly crept for miles to the nearest exit. The closest ford dealerships refused to look at it. It was eventually towed to oneonta ford. Despite knowing of tsb 20-2315 (and its predecessors), ford claimed that the vehicle was "fine" and likely just suffered a bad oil change. After spending 12 days with our vehicle, they returned it, performing only an oil change. The rattle remained and ford claimed there was nothing they could do. On 10/9/2020, the very next time we attempted to tow, on county highway 2, the vehicle again, abruptly went from 55 to10mph on a long, slow incline in moderate traffic. We turned around (with the trailer) on a 2 lane road. The vehicle was towed back to ford, who reluctantly (after weeks) replaced the vct system per tsb 20-2315. |
| Category | Power Train |
| Date | Sep 23, 2020 |
| State | CA |
| Description | While traveling with family approximately 80 miles from our home vehicle lost engine power and dropped from 75 to about 55, expedition then started to have trouble shifting and could not pass 60 mph. We were traveling uphill on freeway and had drive mode in eco once we started having issues wrench check engine light and the display notified me that drive mode unavailable. Once we pulled off the freeway transmission had trouble switching from 3rd to about 5th, I was able to shift gears by releasing gas pedal and pressing gas pedal again. Was able to get suv back home following day all lights were clear but still took it into dealership, the dealership is still trouble shooting issue but this seems to be the second suv to do have this kind of problem. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Aug 14, 2020 |
| State | OH |
| Description | Caught fire after using factory installed remote starter. A few days prior to the fire, the cruise control stopped working, after the cruise control stopped working, we received two warning lights on the dash display, service advance trac and hill decent control fault. I took photos of the dash warning and attempted to schedule a service appointment with the dealership, however the fire occurred before we could get it serviced. Ford sent their fire investigators to inspect vehicle, but we never received any explanation for the cause of the fire or a copy of their findings. The fire not only destroyed the expedition, but also caught our attached garage on fire, which caused us to also loose another vehicle along with the majority of our house hold contents. This fire occurred on an early morning while most of our family was sleeping. We could have been killed! In addition to the photos attached, I also took a brief video of the fire as the fire department was arriving on scene. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jul 17, 2020 |
| State | OH |
| Description | Followed semi into dealer service parking lot. Semi turned left so moved forward to join line of cars into service bay. While coming to stop, semi on left backed up and coming right for me. At my stopping, auto engine shut off turned off engine as was trying to shift to reverse. By time engine turned back on, acknowledged reverse, engaged reverse, responded to accelerator being pushed, gear engaged, the truck was about to hit me as driver did not see me. Luckily driver noticed and slammed on brakes. By this time, vehicle was still trying to move so if truck did not stop, I would have been hit. Auto stop of engine is a dangerous feature. While may work at a traffic light, in a situation requiring quick response, too many steps to turn vehicle on and engage a change of direction. Ford has a feature to turn off manually, but should be allowed to turn off all the time. If vehicle shuts down in emergency situation as this, a person could be killed. This event was viewed by several people and all I could say was could not move as vehicle did not respond quickly enough. Emissions are not more important to people's lives and this feature needs to be removed or allowed to be overridden. |
| Category | Seats |
| Date | Mar 05, 2020 |
| State | ND |
| Description | Vehicle was bought new from a dealership mid december, due to second set of twins due mid march. Attempted to have graco 4ever child car seats installed by safe kids (organization to keep kids safe) but inspection failed due to 3rd row seating headrest engineering design major defect. 3rd row electric fold down seats do not allow for headrest removal except for the middle seat leaving excessive space between seat and back of forward facing car seat making it unsafe as there is no contact between seat and car seat. Corporate ford was contacted by phone 5x regarding this issue and they are unable to help in this situation as seats are "functioning normally" per manufacturer specifications. With less than 3 wks before the due date approaching, we scrambled and brought the vehicle to the local dealership in which they indicated it is illegal for an adult to ride in a vehicle without a headrest and they were shocked in the poor design. Ford needs their engineering team to immediately resolve this issue, as another complaint was filed with nhtsa in january regarding this same issue. They need to cover the cost to have dealership remove the headrests manually (0 estimate) by tearing apart the seats or have a list of forward facing car seats that actually work for the 3rd row in which the cost to us would probably be a wash for new seats if there are any that work for it! This is not a family vehicle for anyone still in car seats or boosters and there is no way I would have purchased this vehicle knowing this ahead of time by reading a previous complaint on the matter. k vehicle that seats a family of 5 with toddlers not 6 or greater. |
| Category | Seats |
| Date | Jan 12, 2020 |
| State | FL |
| Description | Child in a car seat in second row captain's chair. Child was able to hit button that collapses seat forward - all while the car was moving (on a highway at 65 mph) and child was in car seat in seat. This is extremely dangerous. See pictures. People buy large vehicles like expeditions mainly because of use with children. As soon as that button is hit, the seat collapses and the car seat belt places enormous pressure on a child. I would hate to imagine what would happen if the seat was released and a car accident occurred at the same time. I have already contacted ford to make a complaint but wanted to raise the issue here as well. Please investigate. I contacted my dealership and they confirmed the same thing happened in a expedition model still on the lot. This is not a single car issue. Every 2019 expedition with captain's chairs is likely to have the same issue. |
| Category | Seats, Unknown Or Other |
| Date | Jan 09, 2020 |
| State | NH |
| Description | This model of ford expedition advertises that infant car seats, convertible car seats, booster seats, and high back booster seats could be accommodated in 4 of their seats. However, the third row has automatic seat folding and headrest folding features which make it impossible to remove the third row headrests. When placing a high back booster seat in one of the third rows, the seat does not sit flush in accordance with the car seat instructions because the headrest is not flush with the seat. Since you cannot remove the headrest, there is no possible way to safely install this particular type of car seat. In my conversation with ford they are now aware of the problem, but are unwilling to make any changes or purchase the car back. I purchased the car 3 months ago in anticipation of having a 3rd child. It is required that I put a high back booster seat safely in the 3rd row to accommodate my children, yet I cannot do that safely. I am taking the car with the seat to the police station tomorrow to see if they can put in writing that there is no way to safely install the seat. |
| Category | Structure:body |
| Date | Jan 08, 2020 |
| State | FL |
| Description | Rear fixed vista roof panel exploded outward with a very loud - shotgun like - bang, leaving a large hole and a very dangerous shattered remaining panel that could fall and injure occupants, the panel is made of toughened glass as opposed to being laminated as the front windshield is. The incident occurred on a fairly quiet freeway, no cars in front and not under a bridge etc. |
| Category | Power Train |
| Date | Dec 04, 2019 |
| State | GA |
| Description | 2019 expedition 10 speed transmission locked up after 2 hours of "free wheeling" behind my motorhome. While approaching (no turning yet) to parking area about 3 to 5 mph suddently car just locked rear wheels up. When car was started up there were grinding sound coming out of transmission. Since unable to unlock or "free" the transmission car was sent to local dealership more than 400 miles from home. Ford dealer installed a new 10-speed transmission. Week later I attempted to pick up the car, but after an hour of driving light color smoke came behind the vehicle. Car was hauled back to same dealership for furter service. No real reason given why all these happened. ... Do I have a "lemon", vehicle has only about 8000 miles. |
| Category | Steering |
| Date | Sep 26, 2019 |
| State | ID |
| Description | 1 . After a left turn the vehicle continues to pull left (measured at about 4 pounds of force on the steering wheel to hold straight) until a right turn is made to cancel the left pull then it tracks straight. There were similar results on right turns but worse on lefts. 2 . These tests were also done on another new ford platinum expedition identically equipped with the same results (both with heavy duty tow package) 3 . The new expedition above did seem to require a little less right corrective pressure than our expedition but the left pull was approximately the same 4 . These tests were done with and without lane keeping with no change to the results 5 . These tests were done with and without sway control with no change to the results 6 . Approximate trailer weight 6000 lbs. And approximately 600 lbs. Tongue weight 7 . During the left pull the vehicle will 'blow' through the lane keeper on the left but works ok on the right 8. Tests were also made with a totally different trailer and hitch system with the same problem. 9. The tests were done with and without load transfer bars. The left pull remained after a left turn but was a bit less without the load transfer bars attached (that was surprising). 10. Ford has replaced the entire steering system (including rack and pinion unit with steering control module and yaw sense module) after they checked all wheel alignments with no improvement in steering problem. 11. This problem also happens with no trailer in tow just not to the same extent. 12. Ford has now refused to do anything more to resolve the steering problem. Note: I do have video for this problem on the road. |
| Category | Unknown Or Other |
| Date | Sep 20, 2019 |
| State | CA |
| Description | Trailer brakes do not work below 11 mph. Manual states braking force is reduced. Tests by owner and dealer on 3 different trailers and an emulator show that trailer brakes are effectively disabled below 11 mph. This is a massive safety issue. We narrowly avoided an accident driving drown a gravel road, could not stop, trailer pushed us until trailer brakes were manually engaged. Ford corp stated to dealership that this is "normal for this vehicle". See attached image. |
| Category | Exterior Lighting |
| Date | Aug 21, 2019 |
| State | AZ |
| Description | Projector halogen headlights are unsafe and dangerous, unable to see adequately at night. Light output is extremely poor, lighting color is very yellow and beam projection is not far enough to see at any speed above 40mph. Unable to properly see street signs or objects on either side of vehicle that may cross in path. Tested multiple times with all headlights on including lower fog driving lights. Checked adjustment(direction) and height and did not improve visibility. Wife is afraid to drive at night, lose of use of vehicle at night due to unsafe driving conditions. |
| Category | Structure:body |
| Date | Jun 23, 2019 |
| State | KY |
| Description | The vehicle is equipped with an automatic liftgate activated by motion detected under the rear bumper. Three weeks ago, I was loading items into the back of the vehicle. The vehicle was parked and off with the parking brake on. My children were buckling up in the vehicle. While I was loading the last item from the bottom of the cart, the lift gate unexpected started descending. I didn't hear the warning chimes and started standing up with the item. By that point, the gate was over halfway down and struck be just below the occipital prominence of the skull. This resulted in a concussion and several missed days of work. |
| Category | Fuel/propulsion System |
| Date | Jun 20, 2019 |
| State | IN |
| Description | Front fuel tank strap bolt came out causing the fuel tank to drop from the vehicle. The dealer found zero damage or any reason for the failure. The service writer tells me the probable cause was an assembly line issue where the bolt was not tight enough. |
| Category | Power Train, Unknown Or Other |
| Date | Apr 19, 2019 |
| State | AZ |
| Description | My wife and I were making a left turn at an intersection when the vehicle stalled in the intersection while making the turn. An alert appeared on the dashboard "anti-collision alert" flashed on the dash and disappeared. Then another message appeared "drive mode not available". An orange wrench indicator light lit at the bottom of dashboard next to the odometer. The vehicle was not shifting correctly and as we drove further, the car shifted through the gears slowly and slowly and gradually. We drove the vehicle straight to the bell ford dealership in phoenix. We dropped the vehicle off at the dealership. The dealership service department called me the next day and said they could not find anything wrong with the vehicle. I had described what happened to us, but they said nothing was recorded in the vehicle diagnostic system or black box. We have had the vehicle at the dealership for over 3 weeks now and they have had their mechanic driving the vehicle and said they are unable to replicate the issue. We do not feel safe in the vehicle now. We are not sure what to do now as the dealership says it is not eligible under the lemon law for a buyback. |
| Category | Exterior Lighting |
| Date | Apr 15, 2019 |
| State | AL |
| Description | Headlights have poor visibility during low light. Oem halogen lights installed |
| Category | Exterior Lighting |
| Date | Feb 17, 2019 |
| State | CA |
| Description | Factory oem headlights including hi-beams, low-beams, drls and fog lights are outdated and totally inferior to current led/hid headlights. Visibility is not up to par whatsoever. Definite safety hazard. Very disappointed. This car should have standard led daylight running strips, high-beams, low beams, and fog lights. Ford should update this on all 2018 and newer expeditions |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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