2017 Chevrolet Bolt Problems and Top Complaints – Is Your Car A Lemon?

Service Brakes, Propulsion, and Electrical System issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

The Chevy Bolt is General Motors first mass-production electric vehicle. Although the automaker previously produced the Volt, which is a hybrid, this is its first attempt at a true EV. Indeed, the electrified Bolt is novel in many ways. Among other innovative features, it packs a 60 kWh battery capable of producing a 238-mile range.But the new-fangled hatchback also comes with a list of problems, many of which stem from the fact it’s GM’s first legitimate EV. According to the National Highway Traffic Safety Administration (NHTSA), the Bolt’s main problem areas are the electrical system/propulsion, service brakes and visibility

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NHTSA Complaints for the 2017 Chevrolet Bolt

Complaint CategoryNumber of Complaints
Electrical System
92
Fuel/propulsion System
65
Steering
36
Unknown Or Other
29
Power Train
22
Service Brakes
16
Engine
14
Visibility/wiper
9
Vehicle Speed Control
7
Seats
5

Problems with the Battery / Propulsion

Some owners complain the Bolt exhibits a sudden reduction in battery charge accompanied by a loss of propulsion. One moment, the car displays a full charge; the next second, the gauge reads zero and the vehicle dies.

On the NHTSA website, one owner writes, “Driving at 65 mph with 100+ mile range, car had sudden and complete lack of propulsion. Electronics in the car continued to work, but absolutely no propulsion. Could shift car to neutral. Car eventually towed to dealer.”

The Bolt uses a lithium-ion battery built from 288 individual cells that are divided into 12 modules. A group of computers – including one called hybrid powertrain control module 2 (HPCM 2) – monitor the battery.

Initially, GM blamed bad software inside HPCM 2 for the unexpected lack of propulsion.A customer satisfaction campaign (18097–03) instructs dealers to reprogram the module to fix the problem.

But reprogramming didn’t solve the concern entirely. So, another campaign (17297-02) was published that calls for replacement of the battery pack.

The document reads, “Certain 2017–2018 model year Chevrolet Bolt EV vehicles may have a condition in which the cells within the battery pack have low voltage. This condition is related to the state of charge of the cell group. Eventually, the difference in the state of charge of the cell groups (average vs. minimum) may exceed a threshold.”

According to the website Plugin Cars, just one faulty cell could result in a loss of propulsion.Although GM could service the cells individually, the manufacturer is playing it safe by replacing the entire battery pack.

Here are some actual complaints logged with the NHTSA about the 2017 Chevy Bolt Battery Problems:

THE BOLT STOPPED PROVIDING POWER WHEN I WAS DRIVING DOWN A 4 LANE FREEWAY. IT HAS ALREADY FAILED 3 TIMES IN THE PAST, THIS IS THE 4TH TIME.

DRIVING AT 65 MPH WITH 100+ MILE RANGE, CAR HAD A SUDDEN AND COMPLETE LACK OF PROPULSION. ELECTRONICS IN THE CAR CONTINUED TO WORK, BUT ABSOLUTELY NO PROPULSION. COULD SHIFT CAR TO NEUTRAL. CAR EVENTUALLY TOWED TO DEALER.

CAR SUDDENLY LOST POWER ON THE HIGHWAY. I HAD TO COAST TO A STOP. THE HIGH-VOLTAGE BATTERY WHICH HAD BEEN 3/4 FULL WENT DOWN TO ZERO. AFTER THE INCIDENT, THE CAR COULD NO LONGER BE DRIVE. I’D ALREADY HAD GM’S RECALL INSTALLED N172127150

DRIVING ON THE FREEWAY (60-70MPH) WITH THE BATTERY AT OR SLIGHTLY ABOVE 50%, AN ALERT SOUNDED, AND THE BATTERY LEVEL IMMEDIATELY WENT DOWN TO NEARLY ZERO. IT ESTIMATED 10 MILES LEFT, BUT SPEED IMMEDIATELY DECREASED, AND THE ACCELERATOR STOPPED WORKING. AFTER RAPIDLY COASTING OVER TO THE SHOULDER, AND WITHIN SECONDS, THE CAR MADE A SERIES OF LOUD NOISES AND COMPLETELY STOPPED.

Problems with the Brakes

Brakes are the most important part of any vehicle.Naturally, some Bolt owners decided to speak up when their car didn’t stop as it should.

“On a somewhat crowded freeway on ramp, started to accelerate when cars ahead stopped. Fully depressing the brake pedal did not apply maximum braking power. The car slowed but did not stop before colliding with the car in front, despite the fact there was plenty of room between us for the speed we were going,” complains one owner on the NHTSA website.

One possible cause for the concern may be the rear brake pistons, for which GM issued a recall (N1821679000). The pistons, which are part of the brake caliper, push the brake pads against the rotor to bring the vehicle to a halt. According to GM, the Bolt has improperly manufactured pistons that may trap hydrogen gas in the brake lines, causing a spongy pedal. Increased stopping distance may result.

Dealers are instructed to bleed the brakes to expel any hydrogen gas. The procedure is expected to fix the concern.

Here are some actual complaints logged with the NHTSA about the 2017 Chevy Bolt Brake Problems:

TL* THE CONTACT OWNS A 2017 CHEVROLET BOLT. WHILE OPERATING THE VEHICLE, A LOUD HOWLING TYPE NOISE WAS PRESENT COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (BANKS CHEVROLET IN CONCORD, NH) WHO DISCOVERED THAT SMALL STONES HAD BECOME STUCK INTO THE BRAKING SYSTEM BETWEEN THE BACKING PLATE AND THE ROTOR. THE STONES WERE REMOVED AND THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS ON BOTH THE FRONT DRIVER AND PASSENGER SIDE BRAKES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.

ON A SOMEWHAT CROWDED FREEWAY ON RAMP, STARTED TO ACCELERATE WHEN CARS AHEAD STOPPED. FULLY DEPRESSING THE BRAKE PEDAL DID NOT APPLY MAXIMUM BRAKING POWER. THE CAR SLOWED BUT DID NOT STOP BEFORE COLLIDING WITH THE CAR IN FRONT, DESPITE THE FACT THAT THERE WAS PLENTY OF ROOM BETWEEN US FOR THE SPEED WE WERE GOING. LATER EXPERIMENTS SHOWED THAT APPLYING THE LEFT HAND BRAKE CONTROL TOGETHER WITH THE BRAKE PEDAL APPLIED SIGNIFICANTLY MORE BRAKING POWER AND WOULD HAVE STOPPED THE CAR WELL SHORT OF THE COLLISION. FULLY DEPRESSING THE BRAKE PEDAL SHOULD APPLY MAXIMUM BRAKING POWER, AND THE HAND BRAKE CONTROL SHOULD NOT BE NEEDED TO STOP THE CAR AS QUICKLY AS POSSIBLE IN AN EMERGENCY SITUATION. I CONSIDER THIS A SAFETY ISSUE, FOR ALL DRIVERS WHOSE INSTINCT IS TO PRESS FULLY ON THE PEDAL, BUT MORE IMPORTANTLY FOR ANY DRIVER WHO CANNOT USE THE LEFT HAND BRAKE DUE TO A DISABILITY THAT OTHERWISE WOULD NOT IMPAIR THEIR ABILITY TO DRIVE.

3 TIMES IN THE FIRST1500 MILES SMALL STONES HAVE BECOME LODGED IN THE BREAKING, IN BOTH FRONT WHEELS AND NEVER I THE BACK WHEELS. THERE IS A DESIGN DEFECT THAT ALLOWS STONES TO ENTER BETWEEN THE BACKING PLATE AND THE ROTOR. THE BECOME STUCK (LODGED) THERE AND, IN ADDITION TO CREATING A LOUD SCREECHING NOISE, COULD IMPAIR BRAKING AND STEERING, CREATING A SAFETY HAZARD. ALL THIS HAPPENS WHEN THE CAR IS MOVING.

Problems with the Visibility

Inside, the Bolt is handsome,sporting features like a large touchscreen display and digital instrument cluster.The cabin also boasts an oversized dash which, although stylish, can lead to reduced visibility.

On the NHTSA website, one owner claims, “I have a gray interior trim package and the glare from the dashboard is extreme. There are times, like pulling into my own or public garages, when my visibility is reduced almost completely. On the open road the problem is also significant. To maintain good visibility I have resorted to wearing polarized sunglasses at all times during daylight driving.”

According to the website Inside EVs, the problem is more common on Premier trim level vehicles with Light Ash Gray or Ceramic White colored interiors. GM has yet to issue a remedy for the concern.

Here are some actual complaints logged with the NHTSA about the 2017 Chevy Bolt Visibility Issues:

DUE TO THE ANGLE OF THE WINDSHIELD, REFLECTION FROM THE LIGHT ASH GREY COLOR, CREATES A VERY VERY BRIGHT COLORED GLARE, WHICH REDUCES VISIBILITY IMMENSELY ON SUNNY DAYS. WITHOUT THE PROPER SUNGLASSES, IT IS VERY DIFFICULT TO SEE PEDESTRIANS, OTHER CARS AND SIGNS. NOTE THE “SHADED” AND OR THE VENTS OF THE DASH AND HOW MUCH DARKER AND LESS REFLECTIVE THEY ARE IN THE ATTACHED PHOTO. ( IE, ABOVE THE TRANSPONDER WHERE IT IS SHADED) I UNDERSTAND THAT THE DARK COLOR DASH DOES NOT CREATE THIS DANGEROUS REFLECTION AND SOME OWNERS HAVE REPLACED THE DASH AT THEIR OWN COST. I BELIEVE THIS IS A SAFETY HAZARD AND THE LIGHT COLOR DASH, TRIM, ETC, SHOULD BE REPLACED AT COMPANY EXPENSE. THIS IS A NEW MODEL AND IT WOULD BE BETTER NOW THAN LATER, BEFORE SOMEONE GETS HURT, OR WORSE, KILLED!

I HAVE A LIGHT GRAY INTERIOR TRIM PACKAGE AND THE GLARE FROM THE DASHBOARD IS EXTREME. THERE ARE TIMES, LIKE PULLING INTO MY OWN OR PUBLIC GARAGES, WHEN MY VISIBILITY IS REDUCED ALMOST COMPLETELY. ON THE OPEN ROAD THE PROBLEM IS ALSO SIGNIFICANT. TO MAINTAIN GOOD VISIBILITY I HAVE RESORTED TO WEARING POLARIZED SUNGLASSES AT ALL TIMES DURING DAYLIGHT DRIVING.

THIS IS A NEW LEASED VEHICLE. ISSUE RELATES TO SEVERE FORWARD VISIBILITY IMPAIRMENT IN DAYLIGHT DUE TO DASHBOARD REFLECTION. MY CAR INTERIORS ARE LIGHT ASH GRAY-CERAMIC WHICH INCLUDE A LIGHT-GRAY COLORED DASHBOARD AND TRIMMING. I HAVE RELAYED THIS ISSUE TO THE DEALERSHIP (WESELOH CHEVROLET – SAN DIEGO CA) – BUT THEIR RECOMMENDATION WAS TO PURCHASE A DARK-COLORED 3RD PARTY DASH-COVER. I AM CONCERNED 3RD PARTY DASH MAT COULD COMPROMISE OR OTHERWISE ADVERSELY AFFECT THE PERFORMANCE / DEPLOYMENT OF DASHBOARD AIR-BAGS DURING A COLLISION – THUS COMPROMISING THE SAFETY OF PASSENGERS.

THE VISIBILITY IMPAIRMENT IS QUITE SEVERE DURING DAYLIGHT (SEE PHOTOS). THIS PRESENTS THE FOLLOWING POTENTIAL RISKS:

– DANGER TO PEDESTRIANS

– INCREASED RISK OF COLLISION & CAR/PROPERTY DAMAGE

– FATIGUE IF DRIVING FOR PROLONGED TIMES

– (IF USING 3RD PARTY DASH COVER) RISK OF MALFUNCTIONING DASHBOARD / SRS

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Complaint Data

CategoryElectrical System, Fuel/propulsion System
DateDec 04, 2022
StateCO
Description
This car worked reliably until the battery recall battery was exchanged then this started happening about a month later. First the vehicle died upon slowing down, driver was exiting a highway ramp stopped the car and turned off the car and turned on again and drove home without further trouble. Happened again, same thing this was at night. Then myself as driver, took car to dealership, stayed in right lane on highway then car failed to accelerate but maintained about 40mph then died as slowing down on exit. After much time turning off and on again, the car finally allowed it to be put in drive and I made it to the dealership. After a week the dealership couldn't find anything wrong with the car and said no charge but they can't diagnose. Driving the car again, it drove fine until it didn't. This time died and wouldn't allow it to be put into drive again. Said conditions not right to shift. Towed it to a different dealership, the one that changed the recalled battery and they got 77 code errors and cannot figure out anything after a month. Still keeping to drive to recreate the problem. The biggest safety issue was that the emergency blink lights turned off when I turned off the car to try and restart it.
CategoryVisibility/wiper
DateNov 30, 2022
StateCO
Description
Since the car was new, the windshield wipers have had a software error that can disable the wipers in snowy weather. It is not unusual for one or the other wiper to stop working for no apparent reason in snowy conditions. If the passenger's side stops working, it isn't too bad, but if the driver's side wiper stops working, then it traps the other wiper below it, preventing both from working. Sometimes after several minutes, the passenger wiper will push the driver wiper up about 1/3 of the way up the windshield, at which point it will kick in once, then stop working again. Stopping and restarting the car generally will not help, but leaving it off overnight will usually reset the software and the wipers start working normally again. It seems like it is a software bug with detecting if the wipers are frozen/stuck, that incorrectly thinks that a wiper is stuck, even when it is not, and decides to disable the wiper. This has happened many, many times, I should have reported it years ago. I attached a couple of pictures from a dashcam video one of the times it happened, it's harder to see from pictures than the video, but in the first picture the bottom, passenger side wiper is down, and the second picture it is trying to move up, but is blocked by the top/driver side wiper. It may appear that the wiper is frozen and stuck, but it is not, and after several minutes the bottom wiper was able to move the disabled top wiper significantly up the windshield. Chevy needs a software update to ensure the wipers actually work properly, especially in bad weather conditions.
CategoryPower Train
DateNov 22, 2022
StatePA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated while the vehicle was parked, the vehicle suddenly lunged forward. The contact pumped the brake pedal several times, but the vehicle continued to drive forward. The contact was able to avoid crashing into an apartment building. The vehicle went airborne for 30 feet and landed on the street causing the tires to blowout, and two of the rims to be cracked. The contact's wife suffered a head injury and sought medical attention. No police report was filed. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was contacted and stated that the case would be escalated. The failure mileage was 72,000.
CategorySteering
DateNov 20, 2022
StateMN
Description
2017 chevy bolt steering wheel not returning to center issue and remaining in position. While driving on i35, steering wheel remained in position and had a difficult time to manually return to center. Local dealer (certified ev tech) checked but they were clueless, claimed to have escalated to gm engineering. However, never heard back. As bolt ev owner , there is a facebook group ( chevy bolt ev and euv owners), we noticed that multiple owners reported this issue and turn out is the steering gear/rack has problem. And many owners experienced difficulty to return steering back to center while driving. Some of them claimed as stiffness. I described as tightening. Mine happened when it reached 50,000 miles. This issue is definitely put myself and other people's lives in risk. I hope us department of transportation will investigate this issue.
CategorySteering
DateNov 09, 2022
StateIL
Description
When moving thru curved roads or turns the steering has begun to stick in position and not return to center upon completing the turn. This is not normal and has caused risk of a crash. No warning from the cars information center on any malfunction or service light illuminated. Car has had alignment from chevrolet dealer after tire replacement at 40k miles. No issues were reported. Condition has continued and has not been taken for inspection or repair. Owner has now gotten used to it and just compensates. Suspected steering rack binding as others have reported.
CategoryElectrical System
DateOct 31, 2022
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated that the vehicle was designed with one pedal driving mode that allowed the brakes to apply independently when releasing the accelerator pedal; however, while driving at various speeds with one pedal driving mode engaged, the accelerator pedal was released but the vehicle continued to move forward. The contact depressed the brake pedal and the vehicle responded. Additionally, the contact stated that the electronic parking brake failed to respond when engaged. The contact stated that the failure had been reoccurring intermittently. There was no warning light illuminated. The vehicle was taken to an unknown dealer where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 38,000.
CategorySteering
DateOct 28, 2022
StateNY
Description
While turning the steering wheel, it is stiff and feels like something is grinding when I try to turn it!!! Someone please fix this it is making me uneasy I can send video but this form doesn't have that option
CategorySteering
DateOct 27, 2022
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated that while operating the vehicle, the steering wheel would not properly return to center. Additionally, the steering wheel was difficult to turn in either direction. The was taken to the local dealer who indicated that the steering failure was caused by faulty gears within the steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 50,000.
CategorySteering
DateOct 18, 2022
StateOR
Description
The contact owns a 2017 chevy bolt. The contact stated that the vehicle's steering wheel fails to automatically straighten itself out when he releases his grip. The contact took the vehicle to the dealer who diagnosed that the steering rack assembly failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000
CategorySteering
DateOct 14, 2022
StateWV
Description
Steering wheel would not return to center after turning left or right. Dealer confirmed problem: "rack and pinion assembly binding internally." dealer replaced failing parts: one gear 5. 23, and two rods . 24, plus labor 73. 00. Problem happened at all speeds. Problem manifested gradually over several weeks. There are no warning lamps for this problem. Mileage on car approximately 100,000.
CategorySteering
DateOct 13, 2022
StateMA
Description
The steering wheel in my car no longer returns to center after making a turn. I have to force it back to steering straight. This seems unsafe to me because it's not the expected behavior of the steering system. Every car I've ever had automatically centers the wheel when it's released if you're moving, so it's surprising when it doesn't happen and could lead to a crash. I've not had it inspected yet, but I see online that many people are having the same problem, and it's traced to a defective steering gear that is binding. There were no warnings from the car related to this issue.
CategorySteering
DateOct 03, 2022
StateCA
Description
The steering gets stiffer and stiffer and won't return to center after a turn. This should be fixed by gm. The car has had the issue for a long time and slowly gets worse,\.
CategorySteering
DateSep 20, 2022
StateOH
Description
The steering gear failed after 55,000 miles. This caused the steering wheel to lose the ability to return to center after a turn, requiring the driver to manually center it. This was confirmed and replaced by the dealer (mccluskey chevrolet). The steering losing it's expected travel is a safety concern as it could cause drivers to change direction in ways they don't expect. No warning messages occurred before or after the failure.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection
DateSep 19, 2022
StateMI
Description
When driving down the road with no other vehicles around the blind spot warning light on the passenger side mirror will illuminate and turn off and on several times with no vehicles around. Which inadvertently triggers the forward collision system and locks up the brakes on the car. Once the forward collision system is activated there's no no way to reinitiate acceleration until it turns off. This has happened several times on the highway causing me to have to force my car off under the shoulder to prevent from getting rear ended. With one time happening causing a semi to veer off the road. This is a very unsafe condition, and it has become more prevalent ever since they change the battery in the car.
CategorySteering
DateSep 18, 2022
StateWA
Description
Faulty steering rack. Steering wheel does not return to center while in turn, intersection, etc. Requires manual turns of wheel. Multiple steering engineering design flaws including u-joints vertical position of connectors with sway to harness, as well as column angle. Bad design.
CategorySteering
DateSep 16, 2022
StateNY
Description
"poor return of steering wheel" or “after completing a turn, extra steering input is required for the steering wheel to return to center." I almost got into an accident because the steering wheel is very stiff and it is difficult to make left and right turns. It is only getting worse especially during cold seasons. My safety has been put at risk and can not comfortably drive my vehicle. I shouldn't have to wait till I get into an accident for something to be taking seriously. I am nervous to drive my own car because I simply can not steer it. “this is a safety issue because it's not how a car is supposed to steer and because the rack is binding up and might eventually fail, causing it to lock up. It is especially dangerous in wet or snowy conditions”
CategorySteering
DateSep 08, 2022
StateWA
Description
The steering wheel tracks the direction of turn it is not returning to center. This problem was reported and reproduced by dealer. The steering felt always different but we thought that on an electric car it should be that way until out son told us that this is wrong.
CategorySteering
DateAug 30, 2022
StateVA
Description
Vehicle and steering wheel will violently share for no apparent reason. Started after battery was replaced as part of recall. Tires balanced, and aligned. Only seem to happens when reach about 50% of battery capacity. Please help
CategorySteering
DateAug 22, 2022
StateOK
Description
The steering is very tight compared to other like models I have driven. I have, on several occasions almost had low speed collisions when turning. When turning at speeds below 45 mph, the steering wheel will not return to center without applying what I would consider to be excessive force by the driver. The problem is worse when turning to the left. I feel that this is a safety issue as the wheel should return to center when released when in a turn at below highway speed. I purchased the car in 2020 when it had 27000 miles on it, and it exhibited the problem of tight steering at that time, although it seems to have gotten worse over the past two years. I recently posted on the chevrolet bolt facebook forum asking if anyone had experience the same issue and if so, were they able to get it fixed. Multiple people responded that they had the same issue and some had fixed it by having the steering rack replaced. Soon thereafter, the post was removed from the forum by general motors, and they contacted me via direct message. They were very insistent that they wanted to help me resolve the problem and took my information so they could arrange to have the problem diagnosed at a chevrolet dealer. I agreed and gave them the vin and my contact information. I made a service appointment at the dealer, and took the car in for diagnosis. The dealer kept the car for a day and they communicated to me that the steering did indeed feel tight, and that there was a service bulletin for that problem that involved reprogramming the computer that controlled the steering. They then said they test drove the car and that it was operating as it should. I picked up the car after paying their 5 fee for the service. After driving the car, I could tell no difference in the steering. It is still tight, and will not return to center when turning at speeds below about 45mph. I communicated this service advisor and the chevrolet representative. Both declined to be of any further assistance.
CategorySteering
DateAug 17, 2022
StateCA
Description
The steering on my 2017 chevrolet bolt has a weird issue when driving highway speeds the steering feels loose and the steering wheel feels like it shaking back and fourth rapidly and making shuttering noises and the steering constantly veers while driving with any irregularity of a road surface. I have take my car to a repair shop and have good wheels and tires and had a wheel alignment service and they checked all suspension and steering component and the issue still persist. The shop told me the issue seems to be coming from the steering rack and the electric steering assist.
CategoryFuel/propulsion System
DateAug 04, 2022
StateWA
Description
After about 5 years and a warranty replacement battery, I intermittently find the “propulsion reduced-service soon” light on. It can appear any time after which only a third of the 60kwh battery is on-line, and in any event the battery will not charge over one third. Highway driving on a crowded interstate 5 becomes very hairs as both acceleration and regeneration braking are markedly reduced. It is now at the service department of bill pierre chevrolet in seattle. Those guys are great, and are doing everything they can, looking to gm for a promised reprogram that has not been forthcoming for some two weeks and counting. This might seem like a minor consumer gripe, but it turns out that this is not a new condition, and has persisted since shortly after the 2017 bolt came out. See . The bolt is a great car, but this has shaken my sense of safety in long distance 80+ miles of highway travel. I no longer consider this to be a safe car.
CategoryElectrical System:propulsion System:traction Battery
DateAug 03, 2022
StateIN
Description
The car battery caught fire!
CategorySteering
DateJul 30, 2022
StateNY
Description
For some time now the steering wheel doesn't return to center by itself. Sharp left or right turns , the wheels stay that angle when I let go of the steering wheel . I thought it would work itself out , but over the months it's getting very noticeable. I feel for my safety .
CategoryFuel/propulsion System
DateJul 26, 2022
StateCA
Description
After the second recall replacement of the lithium-ion battery, the car became undriveable because it could not be charged. A message appeared before stating "propulsion power is reduced". This is after the 2nd new battery was installed. The car has been taken to the dealership. The dealership stated that it is a software problem which gm is looking into.
CategorySteering
DateJul 26, 2022
StateMD
Description
Steering has to be manually turned back to center on any turns. New tires did not help. New alignment did not help. Reprogramming steering module did not help. This is dangerous as we are taught to let the steering bring itself back to center.
CategoryElectrical System:propulsion System, Power Train
DateJul 25, 2022
StateNY
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated that the propulsion system warning light illuminated. While the contact was driving approximately 10 mph, the vehicle stalled and stopped inadvertently. The contact was able to get the vehicle safely to her residence. The vehicle was towed to the dealer. The vehicle was diagnosed with transmission harness failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
CategorySteering
DateJul 11, 2022
StateOH
Description
Since purchased 4/21/2022, the steering doesn't return to center after turning. Feels like steering wheel is so tight that I have to turn wheel back after turning to be able to then go straight again.
CategorySteering
DateJul 08, 2022
StateNY
Description
My vehicle for months failed to correct back to straight from right turns. Later on the vehicle started making creaking noises when turning, especially tight turns. The car started to frequently turn itself tighter in right turns, where I would have to force the wheel back to straight or even compensate left to maintain a consistent turn. My local trusted mechanic diagnosed that the steering rack/gear is failing and told me I would lose all steering control should the part fail and that it was unsafe for me to continue to drive my vehicle. I had the vehicle brought to a dealership to do the work. Through discussions with other bolt owners, this is a common problem for bolts and particularly the 2017s.
CategoryLane Departure: Blind Spot Detection
DateJun 29, 2022
StateCO
Description
The driver's side blind spot monitor never worked well from new with false positives, and by the end of 2019 it just stayed on 90% of the time. The passenger side monitor generally worked better, but still had false positive signals on occasion. There is a tsb (17-na-097) for this issue. With covid, and unhelpful dealerships, it took 4 tries at different dealerships before it was finally fixed recently. The film over the both sensors was non-functional, just as described in the tsb. As there is a tsb, this is a known issue for this vehicle from the factory.
CategoryElectrical System
DateMay 31, 2022
StateWA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Chevrolet is still refusing to do anything. They stated consumer is not eligible for a buyback because a replacement battery is available. They also stated they don't know when it can be replaced or what the battery status is because no battery is available.
CategoryLane Departure: Assist, Steering
DateMay 30, 2022
StateCA
Description
Steering won't return to center; bad steering gear; steering sticking in one direction
CategorySteering
DateMay 25, 2022
StateMO
Description
The steering wheel/vehicle will not return to the center position after a turn. It requires manual effort to turn the steering wheel/vehicle back to the center position. If not, the vehicle will continue turning, thus creating an unsafe environment.
CategorySteering
DateMay 24, 2022
StateOR
Description
Steering does not return to center after making a turn. The steering wheel has to be pulled back to center. If my hands slip off of the steering wheel the car would lock into a turn. Yes dealer gave a price to fix. Dealer. No alerts.
CategorySteering
DateMay 10, 2022
StateMA
Description
Steering does not return to center after left or right turns. It must be manually returned. Other chevy bolt owners report same condition on chevy forum.
CategorySteering
DateMay 05, 2022
StateIL
Description
The steering does not return to center after making a turn. Mechanic diagnosed as a faulty steering gear due to bad lubrication on the steering rack. Seems to be a known problem in the bolt ev community. Problem came on gradually and is now difficult to drive.
CategoryElectrical System
DateMay 02, 2022
StateTX
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering
DateApr 30, 2022
StateCA
Description
Steering did not return to center after a turn to right or left. The driver had to manually return the steering wheel back to center after a turn. The car was taken to a local gm dealer. The problem was diagnosed as internal damage and binding and the steering gear assembly was replaced. The replacement of the steering gearbox cost 00. The problem appears to be currently fixed.
CategorySteering
DateApr 29, 2022
StateMI
Description
Bought a gm repurchased 2017 chevy bolt in july 2021 (the day of the total battery recall) and as with many, many others with this model year (per every bolt group online and meetups), despite attempting an electronic fix twice ("relearn steering center") at both allen chevy, and dave white chevy, the issue of the steering getting stuck at about 45 degrees persists since purchase. I've contacted gm directly since purchase and taken 3 days off work, and now a 4th on monday to get this "fixed." the problem is intermittent, so in my case, the steering gear is failing, and not completely binding yet. The intermittency has made getting this addressed impossible and quite frustrating. I have multiple videos I've sent to dealerships and gm. It's especially prominent on inclines, though I've not tried it on a decline. If you turn the wheel about 180 degrees it will mostly come back, but still needs assistance for the last 20-30 degrees. For less of a rotation (approx. 45 degrees), it gets stuck where I leave it which leaves you heading off the road or into traffic rather than centering as it should, obviously a safety issue. I drove other bolts for an apples-to-apples and they did not have this issue. Nor does my personal or work car. So something is not physically functioning correctly and by all accounts is the steering gearing commonly failing on this vehicle just out of warranty.
CategoryService Brakes
DateApr 24, 2022
StateIL
Description
Exact details unknown. Description: about 2 yrs ago, releasing the brake pedal started triggering rapid popping sounds from engine compartment. The popping sounds are rapid--maybe 4 or 5 per second--and continue for a few seconds or more, up to at least 30 seconds depending on ambient temperature and main battery charge level. Opening the driver side door following vehicle at rest can also trigger this popping noise. But mostly the popping occurs when brake pedal is fully released during operation of the vehicle. Gm responded initially to reports of this issue by replacing brake control parts; but more recently, according to a service bulletin (see uploaded document), a software update may be used to fix the problem. Since many vehicles which have the problem are out-of-warranty, gm charges owners for applying this software update. How can we be sure that this issue is not safety-related? If this is a software defect in the braking control system, why is warranty coverage required for the update?
CategoryElectrical System
DateApr 18, 2022
StateWA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering
DateApr 10, 2022
StateCO
Description
The steering file to return to center after turning. It also sticks and binds making a audible noise when it breaks free from sticking.
CategorySteering
DateApr 02, 2022
StateCA
Description
The steering on my 2017 chevy bolt does not return to center after making a turn (left or right). If you do a search, this is a common issue with chevy bolts and chevy wants lots of money to fix it. I did pay chevy to do do a software update (service bulletin #17-na-148) which should have made the situation better but it made it (if anything) worse. I believe there is an issue with the steering gear and chevy should issue a recall. Here is a recent discussion https://www. Chevybolt. Org/threads/steering-wont-return-to-center-bad-steering-gear-steering-sticking-in-one-direction. 42988
CategoryElectrical System, Fuel/propulsion System
DateMar 21, 2022
StateIL
Description
Gm called me 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and chevy doesn't own or know where to rent a forklift.
CategoryLane Departure: Blind Spot Detection
DateMar 08, 2022
StateFL
Description
On three occasions the bolt blind spot warning system either did not warn us (three different drivers), or if it did warn by activating a light in the driver side mirror, the warning was not sufficient to avoid all three drivers attempting to change lanes when there was a vehicle in the blind spot. In all three cases the driver put on their turn signal to indicate they were changing lanes, but the bolt, unlike every other car we've driven with a blind spot warning system, does not provide an audio warning when there is a car in the blind spot and the turn signal is activated. In all three cases the driver had to swerve at highway speed to avoid hitting the car in the blind spot. After the first incident we researched whether there was a means of enabling an audio sound for the blind spot warning, but we found there is not. The bolt appears to have an unusually large driver side blind spot and because of the placement of the driver side mirror the blind spot warning light does not get the driver's attention when changing lanes.
CategoryPower Train, Suspension, Wheels
DateMar 05, 2022
StateAZ
Description
Creaking/popping noise from passenger rear side of vehicle at 24,574 miles along with a grinding noise coming from the front driver side wheel. Took to dealership twice and was told there is not a rear axle just independent struts and shocks. Very concerning and not sure if a wheel is gonna fall off. I've seen other forums that have been having the same issue between the years 2017-2019. Please recall and fix because consumers shouldn't shell out more money for cheap parts.
CategoryElectrical System:adas:autonomous/self Driving:software
DateMar 04, 2022
StateOH
Description
Chevrolet bolt. Consumer writes in regards to issues with software updates. The consumer stated the manufacturer exceeded a reasonable amount of time developing a permanent fix for the safety recall.
CategoryElectrical System
DateFeb 21, 2022
StateNC
Description
The vehicle is under recall for battery fire. Brought vehicle in for service at priority chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority chevrolet in chesapeake, va.
CategoryElectrical System
DateDec 22, 2021
StateOR
Description
I want to complain about gm's handling of recall n212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) when they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) ascertain me that they would contact me immediately once they receive the required parts in short, I continue to feel left in limbo well over half a year after the recall first was made public.
CategoryElectrical System
DateDec 06, 2021
StateWA
Description
The contact owns a 2017 chevrolet bolt ev. The contact became aware of nhtsa campaign number: 21v560000 (electrical system) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System
DateDec 02, 2021
StateFL
Description
I've been using my bolt for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with gm to either buyback my 2017 bolt or exchange the batteries as per the recall. However, on tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. I contacted chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.
CategoryElectrical System
DateDec 01, 2021
StateMD
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryService Brakes
DateNov 27, 2021
StateCA
Description
When using mechanical brakes the ibooster makes a knocking noise. Every time the brake pedal is used the noise appears. This is concerning as I'm afraid it may impair the brake faction and potentially create a danger on the road. So far dealers are unwilling to help.
CategoryElectrical System:12v/24v/48v Battery
DateOct 28, 2021
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.
CategoryElectrical System
DateSep 17, 2021
StateUT
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System
DateSep 16, 2021
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateSep 15, 2021
StateCA
Description
The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A gm spokesperson on 9/15/2021 stated to bloomberg (afterward picked up by most news organizations) that bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the bolt burns. This statement will lead to bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. Gm must expand the recall to simply buy back all bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must all be recovered by gm as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.
CategoryElectrical System, Fuel/propulsion System
DateSep 11, 2021
StateIL
Description
Gm has been jerking myself, and all bolt owners all of this year and for myself and other owners of 2017-early 2019 models. They have overlaid recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since november of 2020, enough is enough. My bolt was in a chevy shop for two months june/july 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. Gm is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick gm in the rear. At this point gm just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.
CategoryElectrical System
DateSep 10, 2021
StateNJ
Description
With the existing manufacture recall, I have filed a case with chevolet regarding the bolt ev's battery. However, nothing has been done; and as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the bolt during the day time and have to remind myself to move the bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.
CategoryElectrical System:propulsion System:charging:cable/cord:accessory
DateSep 09, 2021
StateIA
Description
2017 chevrolet bolt ev. Consumer writes with concerns of vehicle possibly catching fire as a result of charging vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time determining a permanent fix and repairing the vehicle. The consumer requested that the manufacturer's full msrp buyback should be extended to all chevrolet bolt owner's the manufacturer was notified and offered a certificate towards the purchase of a new vehicle.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateSep 08, 2021
StateCA
Description
I stopped for a dc fast charge at an electrify america station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per gm recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the ccs1 connector from the bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (ccs, chademo, tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the dc fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my bolt ev out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).
CategoryFuel/propulsion System, Power Train
DateSep 04, 2021
StateCA
Description
The check engine light came on in my vehicle and limited the speed at which I could drive resulting in the car dealership is refusing to honor the warranty on my vehicle. The manual and all information from general motors explicitly states the components which are covered under warranty. There is a nhtsa service bulletin regarding this exact problem (nhtsa 18-na-064) along with the labor code for doing repairs under warranty. The warranty is for the first 100,000 miles or 8 years (2025), my vehicle currently has 49906 miles. The reason I was given is that software is not usually covered under warranty but there is no documentation stating that is the case. I was told that this vehicle may have this problem just due to operating it and there is no recourse for me other than to pay to have it fixed. If this is true the vehicle is unsafe to be driven in traffic.
CategoryElectrical System
DateSep 02, 2021
StateOH
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The contact also contacted a dealer and it was confirmed that part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryElectrical System
DateSep 02, 2021
StateMA
Description
2017 chevrolet bolt. Consumer writes in regards to nhtsa safety recall 21v-560. The consumer was disappointed with the amount of repairs to fix the vehicle. The consumer stated the manufacturer was contacted, but did not offer any assistance.
CategoryFuel/propulsion System
DateSep 02, 2021
StateOH
Description
Since the november, 2020 recall of the chevy bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by general motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. Gm has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to make owners whole for their losses is the only acceptable course of action.
CategoryElectrical System
DateAug 31, 2021
StateNY
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available.
CategoryElectrical System
DateAug 26, 2021
StateWA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System
DateAug 24, 2021
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryFuel/propulsion System
DateAug 24, 2021
StateCA
Description
Propulsion battery catches on fire while parked.
CategoryFuel/propulsion System
DateAug 23, 2021
StateSC
Description
I have received 3 recalls on the vin number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest august 21 recall from general motors. The latest recall is to replace the battery nodules in my 2012 chevrolet bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status
CategoryUnknown Or Other
DateAug 18, 2021
StateIN
Description
I am concerned about the unacceptable fire risk posed by the battery in my 2017 chevy bolt and the unrealistic changes chevy has asked owners to take in order to avoid fire risk while awaiting the remedy. I own a garage, and cannot park my car there without fear of damage to my condo. I also cannot charge the car without wasting my time supervising it. I am experiencing problems sleeping at night, due to the fact that I have a potential fire risk sitting outside of my home. The range of mileage is also greatly reduced while waiting for the recall remedy, which resulted in extra time I must supervise my car while it charges.
CategoryElectrical System, Electrical System
DateAug 13, 2021
StateMN
Description
The 1st recall for this problem was nov 2020. We waited for 7 months for the "permanent fix," during which time we were forced to lose some of our range. During mn winters, this is an especially big problem, since range is already significantly reduced due to cold weather. In late july we learned that 2 more vehicles burst into flames despite having received the permanent fix, so now there is yet another recall with no remedy available. This time we are forced to reduce our range by nearly half, must charge after every use, and must leave our car parked outside. This is a huge problem due to a surge in stolen vehicles in our community. When winter arrives, this huge reduction in range will prevent them from meeting our needs. We invested a lot of money in these 2 bolt evs and are angry that gm put our family and home at risk for the nearly 4 years we have owned them, and further that they made us wait 7 months while they tried to develop a cheap software fix for a physical battery defect. We refuse to wait additional untold months to fix this defect, which continues to pose a potentially fatal risk to our family, and also to our home (since our charging stations are inside our garage, and it is impossible to watch them for hours each time we charge them). We requested that gm repurchase our 2 bolt evs, but they are giving us nothing but the runaround. Also, we never even received a notice in the mail about the recall for either of our affected bolt evs. We are fortunate to have discovered the recall by means other than gm, but it is unconscionable that gm would not notify every vehicle owner about this incredibly serious problem. It's time for gm to repurchase our cars so that we can purchase something that isn't a death risk with minimal driving range.
CategoryUnknown Or Other
DateAug 12, 2021
StateNY
Description
I'm upset that this car doesn't have the range it's supposed to because of battery defects and recalls
CategoryUnknown Or Other
DateAug 08, 2021
StateOR
Description
I recently took my vehicle to carr chevrolet 15005 sw tualatin valley hwy, beaverton, or 97006 related to the ongoing chevy bolt recall, in particular the portion "owners who have not visited their dealer to receive the original recall remedy should visit their nearest chevrolet dealer to obtain this important software update, which includes a diagnostic check on the health of their vehicle's battery system. After obtaining the software update, customers should still take the interim steps summarized above." I had only had the first of two software patches applied and the latest recall indicates I should indeed acquire the second patch. Despite my having an appointment with the reason noted being this software update, the service department attempted to refuse me service. They tried to convince me this software update was not needed, told me it would take a long time to apply and they'd have to try to fit me in, told me the software did nothing, and told me I should go home and not worry about it. This directly contradicts nhtsa and chevrolet guidance and potentially puts me, my family, and my neighbors at risk. If this is representative of chevrolet's response to the bolt situation, this is very dangerous. At a minimum this dealership poses a danger to oregon residents.
CategoryElectrical System
DateAug 06, 2021
StateWA
Description
A recall by gm indicates that my 2017 bolt is no longer safe for me to use as it may catch on fire. As I have to park the car in the garage for charging, this is an unacceptable situation. Also, the software fixes are known as not to be totally effective. I am logging this issue, which I am sure you already know, as a means of documenting this situation is happening to me.
CategoryUnknown Or Other
DateAug 05, 2021
StateNY
Description
Chevy has not managed the recall very well as the fire risk with the battery is a known issue from years ago, and yet the company tried to fix it with software. Fixing with software is impossible as it is a hardware issue. The safety of our family is compromised by owning this vehicle, and the company has been very difficult to reach for a buyback.
CategoryElectrical System
DateAug 04, 2021
StateCA
Description
My 2017 chevy bolt has been recalled for the second time due to a defect in the battery. Gm attempted to solve the hardware problem with a software fix, with the predictable result that cars are still exploding and burning down people's homes. The lack of transparency from gm is disturbing, considering that the defect puts my life at risk and makes the car unusable for its intended purpose, which is to drive long range during the day and charge overnight. I have called my local chevy dealer who I bought the car from multiple times and left messages, but their service department does not pick up the phone when I call them and do not respond to my messages.
CategoryElectrical System, Fuel/propulsion System
DateAug 03, 2021
StateMN
Description
I have a 2017 bolt that is affected by the bolt battery fire recall. I have patiently awaited for a real fix for this issue since november of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than ,000 for this vehicle (including tax and registration). Now, chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied in june. I live in mn, where I am unaware of anyone that has had a successful buyback. I can't understand how gm is allowed to have a buyback policy where one state (ca) has hundreds of buybacks where another has none. When this is truly a serious safety problem that they do not know the fix. I need help getting a successful buyback for my vehicle.
CategoryElectrical System, Power Train, Unknown Or Other
DateAug 02, 2021
StateFL
Description
The battery may be faulty and burst on fire. This was recall last year and this year and the remedie didn't work. 2 more fires where confirm after the final remedy
CategoryElectrical System
DateJul 31, 2021
StateWA
Description
I don't think the procedures currently considered by chevy for the bolt batteries are appropriate and that they need to replace the batteries - not apply another stop gap measure that will cost every one time and costs. Obviously if testing the batteries was a solution, the previous fix should have been sufficient, and it have proven to not be.
CategoryElectrical System
DateJul 31, 2021
StateCA
Description
Car is at risk for fire due to faulty battery and gm's proposal is to park the car outside and not charge it fully. This is an unacceptable safety risk (car break ins outside in city, fire hazard indoor and out) and the usable range is significantly lower than the advertised range. Gm should replace the batteries entirely or issue full refunds for the purchase price.
CategoryFuel/propulsion System
DateJul 31, 2021
StateWA
Description
I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with gms response.
CategoryUnknown Or Other
DateJul 31, 2021
StateCA
Description
Battery. The new guidelines from chevy and the nhtsa for my battery recall render the car, which took some planning for charging before this happened, a major inconvenience at best. I live in an urban environment in a multi-family dwelling, and it is not possible for me to consistently park my car outdoors away from structures, as no such places exist. Expecting me to monitor my vehicle during charges that go on for 4-5 hours is also close to impossible. Nor am I sure what this 'monitoring' would even entail, as no one can realistically imagine owners are going to sit next to their vehicles and stare at them for multiple hours every week. I already had only a handful of charging options available and now, if I can't charge indoors, even more are taken away. I am proud to support our transition away from ice cars, and was absolutely willing to endure some transitional issues, but even I were willing to tolerate the narrow range of ability of my vehicle before the battery swap is available (which there is no promised date for) expecting these absurd limits for people who want to use their cars as normal transit is simply discouraging future ev owners, and that is not a situation our climate can afford. I'm sure the nhtsa knows that 40% of greenhouse gases come from transportation, and I sincerely hope your agency does it all it can to not discourage early adopters like me from being a small part of the solution to this problem.
CategoryElectrical System
DateJul 30, 2021
StateCA
Description
The contact owns a 2017 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System
DateJul 30, 2021
StateDE
Description
Battery recalled, but parts not yet available. I am concerned for the safety of my family and others that may be nearby my vehicle in the event a fire erupts. My understanding is that at least 16 fires have been confirmed due to this issue. Other than the pending recall, my vehicle is up-to-date on all other maintenance/recalls.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 29, 2021
StateKS
Description
My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.
CategoryElectrical System, Power Train, Unknown Or Other
DateJul 29, 2021
StateWI
Description
I purchased this car (chevy bolt ev) under the assumption that I could simply charge overnight and have the car ready for the next day. Chevy has come out with multiple supposed fixes yet still has fires. I have a newborn at home and can basically no longer charge the car at home since I feel I would be putting my family at risk. Chevy now says we can only use the fraction of the battery charge safely. This is simply unacceptable and I am doubtful chevy actually knows the root cause of the issue.
CategoryElectrical System, Power Train
DateJul 29, 2021
StateOH
Description
The issue with the current recall is that it is impossible for those with long commutes to adhere to the not charging overnight and not going below 70 miles of range. While I do not expect any battery failure I would like to be sure that the vehicle will be replaced by gm if the vehicle were to be damaged by the battery even though I am not following the recommended actions due to needing to use more of the range than is recommended at this time.
CategoryElectrical System
DateJul 29, 2021
StateCA
Description
There is a recall on our 2017 bolt due to battery fires.. We are very concerned that our car will catch fire… we just purchased this used car
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 29, 2021
StateWA
Description
I am extremely concerned about the battery fire recall for my 2017 chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect nov. Of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around june 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until september! A few things aggravate me: * this is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * on the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.
CategoryFuel/propulsion System
DateJul 29, 2021
StatePA
Description
The batteries are known to catch fire about 90% state of charge and below 30% state of charge.
CategoryFuel/propulsion System
DateJul 29, 2021
StateMA
Description
Appreciate that gm is replacing the battery modules. But we waited months for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 evs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. Gm refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 28, 2021
StateNY
Description
The battery has the potential to catch fire while it is charged or parked. The given precautions provided by gm makes the car unreliable and unusable. The battery and the vehicle is on usable due to its limitations based on charging. Gm has no remedy for this vehicle.
CategoryFuel/propulsion System
DateJul 28, 2021
StateCA
Description
After getting the software update from previous recall, on siemens chargers, the car and charger error. The car error says "charging interrupted or overridden". Took to chevy service 7/26/21, they could not find anything wrong, and wanted to charge 5 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the 5, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.
CategoryUnknown Or Other
DateJul 28, 2021
StateOH
Description
My car is going through the second recall for batteries. The initial fix of a software update was unable to remedy the issue, and now there is another recall with no timely resolution. Chevy's recommendation to not charge my car at night and not use a significant portion of the battery significantly impacts the usefulness of the car. I will try to adhere to the recommendations, but I'm not 100% confident this will prevent a potentially dangerous fire. Chevy should move quickly to buy back affected vehicles at a price that will allow owners to replace their cars with a safer alternative. It is unacceptable that chevy is putting so many people at risk by not resolving this issue.
CategoryElectrical System
DateJul 27, 2021
StateTX
Description
The contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 20v701000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
CategoryFuel/propulsion System
DateJul 27, 2021
StateCA
Description
The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and gm has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.
CategoryElectrical System
DateJul 26, 2021
StateCO
Description
2017 chevrolet bolt ev has a faulty battery pack and current recall reduces driving capability from 200 miles to 110 (90% full to min of 70 miles ) this is a total 45% reduction in driving capability. Additionally charging capability is reduced 66% (16/24) as I am unable to charge at work (8 hours) or while asleep (8 hours) due to recent recall. This is an unacceptable degradation in vehicle capability especially while within the battery warranty (100k miles).
CategoryElectrical System
DateJul 26, 2021
StateCO
Description
2017 chevrolet bolt ev has intermittent master sound. All vehicle sounds (indicators, warning sounds, gps navigation, radio) will turn off completely for between 0. 5 and 10 seconds before returning to normal. Frequency is random with no logical correlations aside from a pattern of high occurrences followed by a day or two of low occurrences. Dealer has been notified twice and unable to solve issue both times.
CategoryElectrical System, Unknown Or Other
DateJul 26, 2021
StateMA
Description
There is a risk of battery catching fire in the 2017 chevy bolts. My car had the original fix and now we are told it wasn't sufficient and another fix is pending. In the meantime, my car and my surrounding buildings/home are at risk of catching fire. I am following the recommended precautions until the fix is available, but it means I cannot park in a garage, nor fully charge my car. I have already been denied a buyback attempt and tried going through the bbb to settle a complaint, but my case was mysteriously closed by bbb. I will follow up with them but I would appreciate either a new battery or an option to buyback or swap. I am not sure what other documentation is needed from me.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 26, 2021
StateMD
Description
Gm has now issued a second recall on my 2017 bolt ev battery, due to fire. Current guidance from gm/chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in gm's "buy back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.
CategoryFuel/propulsion System
DateJul 26, 2021
StateCA
Description
My 2017 chevrolet bolt ev has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called gm almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit of information and possibly a rough time estimate. Gm seems to be handling these cases poorly and has not been transparent with vehicle owners.
CategoryUnknown Or Other
DateJul 26, 2021
StateMD
Description
As indicated on the previous page, there are unresolved recalls on the battery of my 2017 chevrolet bolt. This recall presents a life safety hazard to myself, my family, and my home. The recall indicates it is unsafe to charge my car unattended, and it is also unsafe to park the car in my home garage because the battery may melt or catch fire. This defect is known by gm. The car has had all available recall patches applied (will attach receipts). I have been in contact with gm customer service since may about this issue requesting a repurchase of the car or replacement of the car with a current year model at equal trim level. Original recall was november 2020, second recall april 2021, current recall july 2021. I have also filed complaints with the attorney general of md consumer protection division and the better business bureau.
CategoryElectrical System, Power Train
DateJul 25, 2021
StateAZ
Description
Battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you
CategoryElectrical System, Unknown Or Other
DateJul 25, 2021
StateGA
Description
After gm denied my request for repurchase “as there is a remedy for the battery fire issue” (less than 1 month ago) I completed the recall at my nearest dealership [it took a while as ‘my ev guy is on a 2 week vacation' according to the service manager] I could only drive my car after 10 or so days only to find that the infotainment system has acquired a mind of its own! The radio volume has a huge time delay between the time that I command volume up or down and when that actually happens, and also both the rear and front view camera turn on randomly / alternate with the radio display while backing up and/or parking. This is obviously a bug in the software that started after the new battery monitoring software was installed (and supposedly got a pass while inspecting the pack on my vehicle) my vehicle would be available to inspect by the nhtsa upon request. Although initially it doesn't appear to be a dangerous condition, if the software that is supposed to monitor the health of the battery pack is defective, how is it possible to trust it? I have not had the chance to have this issue checked by either the dealership or an independent service facility or an insurance agent or the police, highway patrol or others. I got no warning signs, lights or any other type of advance notice of this.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 25, 2021
StateCA
Description
I own a 2017 chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell chevy which battery cells had problems. This did not work. Chevy bolts continued to catch fire after this software fix . Well the new issue is that chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could not identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does not work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because chevy is being cheap as [xxx]. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryElectrical System, Fuel/propulsion System
DateJul 24, 2021
StateIL
Description
I own a 2017 chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only gm dealership within 100 miles that services bolts has not received the diagnostic tool from gm yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. I'm extremely disappointed by the fact that gm continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. Gm must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
CategoryElectrical System
DateJul 24, 2021
StateWI
Description
Gm is still sitting on their hands and not replacing batteries as a whole. Every affected vehicle should receive a replacement battery pack. I have held off on the "fix" because I am only charging to 90 percent. Now gm says there still is an issue and has issued yet another recall. The batteries need to be replaced before someone dies.
CategoryFuel/propulsion System
DateJul 24, 2021
StateMI
Description
After issuing a second recall for my traction battery in my 2017 chevy bolt, I am no longer assured that gm is able to provide a reliable fix for the battery pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new evs using this battery pack system.
CategoryFuel/propulsion System
DateJul 24, 2021
StateMI
Description
I own a 2017 chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in june. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix
CategoryFuel/propulsion System
DateJul 24, 2021
StateOR
Description
Battery pack is a known fire risk, yet gm continues to delay replacing all packs. After a 5 month effort communicating with gm, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take gm to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.
CategoryElectrical System
DateJul 23, 2021
StateCA
Description
With the potential for a fire I am no longer able to charge my vehicle at home overnight. This makes the car useless to me. Also, I was told by my dealer my car needs a part related to the better/charging system that is on nation wide back order. This also makes the car unusable.
CategoryElectrical System, Fuel/propulsion System
DateJul 23, 2021
StateCA
Description
Two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. Days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. A follow up service appointment was needed to replace faulty hardware. Today, after gm announced a third recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: u0293, p0ac4, u0100, and u0073. Note that gm software reports zero issues from gm's app. At this point, I trust what the third party app is reporting and not gm's app. It appears gm is hiding these issues from chevy bolt owners. I have a service appointment with chevy dealership next monday to assess the state of my bolt. Overall, I dont feel safe with my bolt anymore. Please follow up with gm to ensure the manufacturer will do the right fix this time. It's clear to me this is a hardware issue no software patch will fix.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 23, 2021
StateWI
Description
General motors failed to resolve an issue with batteries starting fires in select chevy bolts (an all electric vehicle). This a problem they've known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we've had to reduce our range and be careful about plugging the car in. Gm's temporary answer now (again) is to 1) restrict our full battery charge - known as hilltop mode (basically 200 miles summer/170 in the winter). 2) not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) park outside after charging and don't charge overnight. We may have to wait months or years for resolution, it's already taken them 8 months to try 2 fixes that didn't work. We are completely inconvenienced and our car may still burn up! We had a charger installed in our garage and don't charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a bolt was for its range, which has been substantially reduced. We shouldn't have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don't charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary barra, gm's ceo, on 6/5/14, said gm found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted gm employees to never forget this! Gm has failed it's customers again. We like our bolt, but currently it's an unacceptable safety risk and range is now too severely restricted from gm's original range specifications.
CategoryElectrical System, Power Train
DateJul 23, 2021
StateVA
Description
I've had to deal with the high voltage battery fire recalls multiple times on my vehicle. I rely on this beautiful to drive everywhere with my family and I don't feel confident in the safety of this vehicle anymore. The only way I will feel confident in the safety of this vehicle is if the entire battery pack is replaced, not individual modules. The other more sensible and cost efficient thing to do would be to buy back the effect of vehicles and replace them with 2021 and 2022 models. Gm has done this for some customers that were lucky, but it's been proven that this is indeed more cost efficient than trying to figure out logistics and training for employees, to troubleshoot and debug individual modules. Please strongly consider this. Thank you!
CategoryElectrical System
DateJul 23, 2021
StateOH
Description
The unrepaired recall for chevrolet's bolt batteries is a serious issue that could represent thousands of dollars in property damage, but more importantly, death.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 23, 2021
StateMI
Description
I own a 2017 chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in june. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. Gm must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
CategoryElectrical System, Engine
DateJul 23, 2021
StateFL
Description
I own a 2017 chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update in june. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. I'm extremely disappointed by the fact that gm continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. Gm must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
CategoryElectrical System, Unknown Or Other
DateJul 23, 2021
StateCA
Description
We need nhtsa to require that gm replace all batteries immediately. Allowing cars that might bust into flames is not acceptable. The 2017-2019 bolts now have effectively 144 miles of range. Charging up to 90% of 238-mile total range gives you 214-miles of range at the new "full charge". And leaving 70 miles of range as your new 0 miles of range will bring you to a total range of 144 miles. Not allowing me to park my car in my garage because of fire hazards makes the matter even worst.
CategoryElectrical System
DateJul 23, 2021
StateOH
Description
This is the second safety recall against the same models of the chevrolet bolt. Gm already attempted to fix this once, and it did not work. You must demand that gm replace the entire battery pack in every bolt that is affected by this recall. For the second time in less than a year, due to their own manufacturing issues, they have limited our mileage range, this time even less so. We're unable to park in our garage, and can only charge when the car can be supervised. These limitations have been placed on us without any details from gm on how we can obtain loaner cars/reimbursement for rental cars. This issue not only puts myself, my family and my livelihood at risk, but it also puts others around me at risk, as the car can catch fire when it's not even on. I'm scared to drive it at this point, so will be storing it. Gm attempted to fix this once with software that was supposed to identify defective batteries. That obviously did not work. I no longer trust them to be able to identify which battery/specific cell within the battery is defective, and demand that they replace my entire battery pack.
CategoryFuel/propulsion System, Unknown Or Other
DateJul 23, 2021
StateMD
Description
Gm sold me a car with full battery that was safe to charge to 100%. 2 recalls in now I am going on 7 months unable to use the battery as sold to me due to potential fire risk. A risk multiplied by not being able to charge the car in a setting (in garage overnight) that is most common for ev drivers.
CategoryFuel/propulsion System
DateJul 23, 2021
StateTX
Description
Gm has identified multiple flaws in their batteries on this electric vehicle that have led to a dozen fires, but the company has yet to find a final solution despite three recalls. The first recall was a temporary safety recall, but the second recall was supposed to fix the issue. They have, however, only installed software the is supposed to catch these fires before they begin and notify the owner. In fact, this second recall (the "final" recall) failed to stop two additional fires since installing the software update. Today, gm announced a recall to scan the batteries and, if they find a defect, replacing individual modules inside it. The previous recall (which failed to solve the problem) also depended on software to find the problem, and it was not effective. Even if the problem is fixed with this software scan, it is going to take months for the problem to be fixed. Their temporary solution is to leave the car outside, only charge during the day, and charge within a narrow range (which almost halves the range of the vehicle).
CategoryFuel/propulsion System
DateJul 23, 2021
StateCA
Description
Manufacturer (gm) 2 days ago recommended to not charge the car unattended and at night. This makes it impossible to use vehicle. This is an electric car, the whole point of it is to charge it at night.
CategoryFuel/propulsion System
DateJul 23, 2021
StateMA
Description
Bolt ev range is advertised as 248 miles. Due to gm's current limitations due to risk of battery fire, the vehicle has a 30% less range. Not only is this inconvenient, but there is no time estimate given for the current fix. Till then the vehicle remains a dangerous fire hazard which could burn the vehicle, occupant and surrounding buildings. Gm has not given out any sort of over the air update in order to ensure that the battery charging guidelines given by them are followed. Gm has also established a history now of refusing buybacks to those with affected vehicles. They are responsible for removing these vehicles off the road and providing loaner ones till the fix can be applied. They were not prompt in a final fix to the multiple vehicle fires that have occurred. In addition to being a fire hazard, it also posed an environmental risk as the lithium battery could put off very toxic gases should it catch fire. My vehicle has received both previous recalls, yet is still posing a serious danger. The battery fire hazard has no warning, except for when it is happening.
CategoryFuel/propulsion System
DateJul 23, 2021
StateMN
Description
2017-2019 model year chevrolet bolt evs were recalled in november 2020 for battery fires (nhtsa recall no. : 20v-701, manufacturer recall no. : n202311730). A temporary "fix" was released in 2021 which limited the maximum charge of the car's battery to 90%. This was followed with a "final fix" software update which returned full charging capabilities and added battery cell monitoring software. This software supposedly could detect faulty battery cells. The recall was considered resolved. More recently, at least two more bolt evs spontaneously combusted; these vehicles had received the final recall software update, and were not charged over 90%. This means two things; limiting the maximum charge level of the car did not protect consumers, and the final recall repair also did not protect consumers. Homes have been damaged, cars destroyed, people injured (no deaths so far, fortunately) and bolt owners live in a constant state of unease. A new recall has been issued: manufacturer recall number: n212343880, nhtsa recall number: 21v560. In addition, bolt owners have been instructed to park their cars outside, charge only during the day (also outside), and maintain a charge level between ~30-90% at all times. This leaves us with ~36kwh, approximately 90-150 miles of range in warm weather (as opposed to the advertised 239 miles on a full charge). All of these restrictions are simply not possible for many people, especially those of us who live in cold weather environments, which vastly limits the range of the car. Others have no choice but to park their car in underground parking garages, which puts hundreds of people at risk. The new recall does not currently have a remedy, but it states faulty battery cells/assemblies or packs will be replaced. Gm failed to detect faulty cells the first time after months of investigation, and I do not believe they will successfully detect them now. I urge nhtsa to force gm's hand: replace the entire battery pack, or buy back the vehicles.
CategoryElectrical System, Fuel/propulsion System
DateJul 22, 2021
StateVA
Description
Received an email from gm acknowledging that the last recall had not been entirely successful in fixing the bolt ev battery problem. After contracting myasthenia gravis, I had given away my (gm) gasoline vehicle because I was unable to maintain it with my disability. I purchased a bolt ev because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to gm have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: eric w biggio
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 22, 2021
StateOH
Description
There have been more vehicle fires after the safety recall "fix". General motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like gm to say something.
CategorySteering
DateJul 22, 2021
StateOR
Description
The car has displayed a minor loss of steering power from when I received it as well as some tapping/banging from the underneath. I only recently reported it to the dealer since I thought that the loss of power was just electrical load issues under certain conditions. The dealer investigated and reported a broken steering gear. They found no evidence that there was external damage causing this and told me to not drive the car until it is repaired.
CategoryElectrical System
DateJul 20, 2021
StateNY
Description
I am concerned that gm has not remedied the chevy bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in gm's handling of this situation.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 19, 2021
StateOK
Description
I'm just reporting gms persistent negligence in dealing with defective battery cells for 2017-2019 bolts. Upon tear down these cells will not and do not meet gm quality standards and gms delayed response and paltry response demonstrate what little concern gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with gms handling / mishandling of this situation.
CategoryUnknown Or Other
DateJul 18, 2021
StateCA
Description
My car is cheavy bolt electric car 2017. It is recalled for battery fire explosion on or about july 2021. I took the car to dealership for recall only on 17 july 2021. After 2 hours they returned the car to me with no explanation on my receipt about recall. I think they did not do anything to the car since no report shows on my receipt. When I asked manager of service they told me ignore warnings on recall. You can park on garage and can charge the car normally. It appears they did not fix my battery problem and I am afraid of my safety. It appears they do not have protocol to fix the car battery.
CategoryUnknown Or Other
DateJul 18, 2021
StateCA
Description
I own a 2017 chevy bolt ev which is part of gms november recall due to battery fires. I have followed all the requests by gm to fix the problems, but there are still fires being reported even with the "fixes" gm has provided. At the end of may, I filed a request for a buyback of my bolt with chevrolet engagement center (case # 9-6747476536) which was denied over the phone in early july even after 2 additional incidents of fires in bolts recently update with gm's "fixes". Gm will not send me any written statement on why my request was denied and I was told that their decision was final and I couldn't request a review or reinstatement my request for a buyback even if further information is uncovered. Now through gm press releases I am told that I shouldn't charge my 2017 bolt in my garage and should park it away from my house on the street. Since my charging station is in my garage, I can't charge my car using my existing home charging setup. Gm has not contacted me directly regarding this new directive and once again has not provided me with written documentation of this directive. Gm's process is complete opaque. I haven't been able to use my 2017 bolt for over 7 months in the manner in which it was advertised and sold to me when new. Since I apparently have exhausted my options with gm to resolve this fire issue, I request that nhtsa vigorously pursue a remedy from gm effectively deals with these bolt fire issues and that makes owners like myself whole. It seems only governmental action will get gm's attention before someone is injured or killed by one of these bolt battery fires. If I can be helpful in an inquiry into this issue, please contact me.
CategoryFuel/propulsion System
DateJul 16, 2021
StateCA
Description
Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on nhtsa notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new bolt (2020 or newer) would be acceptable.
CategoryFuel/propulsion System
DateJul 16, 2021
StateUT
Description
I am writing this complaint as a general complaint about chevy's handling of the numerous fires associated with the 2017-2019 bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.
CategorySteering
DateJul 16, 2021
StateVT
Description
The electronic steering has stopped automatically returning to center after turning - mostly right hand turns. Have seen other similar complaints on a bolt forum where the entire steering mechanism had to be replaced. Our chevy mechanic knew nothing about this but told us that this type of repair is out of warranty & would cost well over

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,000 to replace the components.
CategoryElectrical System
DateJul 15, 2021
StatePA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated received a recall notification from the manufacturer however, the nhtsa number was not provided. The vehicle was taken to the dealer for the recall repair, and the mechanic reset the battery. The contact stated upon receiving a second recall notification, the vehicle was taken to the dealer for another recall repair and an unknown reprogram was performed. The contact stated after the vehicle was reprogrammed, the battery failed, and the computer screen remained on. The service warning light was illuminated. The vehicle was taken back to the same dealer who diagnosed that there were no issues found. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 62,500.
CategoryElectrical System
DateJul 15, 2021
StateUT
Description
My car has not personally caught fire, yet. But there is a physical manufacturing defect with the high voltage battery system that causes these cars to catch fire while parked and charging. Gm "fixed" the issue with a software update and multiple cars have still managed to catch fire despite being "fixed" and assured that the vehicles were safe to own and operate. It's only a matter of time before one of these cars kills someone and gm clearly is unwilling to do the right thing for the safety of their customers. You can not "fix" a manufacturing defect with a software update. Gm clearly is incapable of doing the wright thing on their own and nhtsa needs to force them to take this safety issue seriously.
CategoryElectrical System, Power Train, Service Brakes
DateJul 15, 2021
StateWA
Description
Parking button may not fully engage when pressed causing vehicle to roll forward in drive gear or while in reverse causing vehicle to collide. Vehicle will automatically go into park when driver door is opened, but button can take deep press to fully engage into park. If driver removes foot from brake petal before vehicle is in park car moves.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 15, 2021
StateCA
Description
I had my chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of bolt ev erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix gm has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by gm for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the nhtsa to do something about this to protect the safety of the public.
CategorySteering, Suspension
DateJul 15, 2021
StateWA
Description
Steering wheel does not return easily to stationary position after being turned. As a result, wheel must be manually turned in order to straighten steering. This can be particularly cumbersome when in a deep curve or while maneuvering around parking lots, u-turn, etc.
CategoryFuel/propulsion System
DateJul 12, 2021
StateNJ
Description
There is an existing recall on my 2017 bolt ev and gm has not addressed the cause of the battery fires and has instead offered a software update. My car charges in the garage, the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that nhtsa issued the recall to give an auto manufacturer time to rectify a safety defect but it looks like gm has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for gm to repair the defect in the affected battery packs or replace all defective battery packs. This recall and fix offered is not acceptable it should not take over a year for gm to make good on this recall. Action needs to be taken to get a final fix, this could be deadly to any family that owns this vehicle.
CategoryElectrical System
DateJul 09, 2021
StateWA
Description
Touch screen unresponsive, freezes with rear camera streaming — incredible distraction, system restarts at random. Loss of functionality to hvac controls in winter caused window to fog and created dangerous driving scenario. Pop sound in speakers then loss of power to infotainment system periodically. I have had dealership replace sway bar and steering due to defective parts. Gm not as cooperative as they could be and process lengthy. Now gm tech says chip and screen need replacement. Battery recall has compounded my concerns over safety of bolt ev.
CategoryFuel/propulsion System
DateJun 25, 2021
StateCA
Description
There is an existing recall on my 2017 bolt ev and gm has not addressed the cause of the battery fires and has instead offered a software that will provide advanced warning when a fire is imminent. Since most of the known fires started in the garage while parked the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that nhtsa issued the recall to give an auto manufacturer a chance to rectify a safety defect but it looks like gm has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for gm to repair the defect in the affected battery packs or replace all defective battery packs. Anything less would be morally reprehensible and an insult to a federal safety agency like the nhtsa.
CategorySteering
DateJun 25, 2021
StateWA
Description
The contact owns a 2017 chevrolet bolt ev. The contact stated while driving 40 mph, the steering wheel was difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was diagnosed with needing a steering rack however, the vehicle was not repaired. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 44,000.
CategoryService Brakes
DateJun 23, 2021
StateFL
Description
There is an intermittent rapid tapping noise coming from the brake booster upon opening a door, or releasing the brake pedal (standing still or while in motion), or unplugging the power cord. The behavior is more frequent on colder days. This tapping noise typically continues for nearly a minute. Tapping the brake pedal causes the noise to cease momentarily. Very slight movement on the brake pedal can sometimes stop the tapping. This behavior began more than a year ago. I took the car to the chevrolet dealer and was told a firmware update would be provided in q1 2021. I am concerned the behavior may be an early warning sign of brake system failure, which could occur while driving.
CategorySteering
DateJun 21, 2021
StateIA
Description
The steering gear is failing to return the wheels to center. When you steer into a curve and you complete the curve the steering does not return to center, you must physically turn it back out of the curve. The steering wheel is tight but operates. This could be a problem for me to perform and it is hard to keep within the lines of a lane. Billion chevy in iowa city iowa has confirmed the malfunction. This is a 00 repair. There are many complaints online of this problem. Why is this not a recall???? They got a batch of bad steering gears in 2017.
CategorySteering, Suspension, Unknown Or Other
DateMay 28, 2021
StateWA
Description
Sway bar components and steering making noises and excessive movement. These issues were noticeable just after 3yr 36k limited warranty had expired (approx 23k miles on vehicle). Items later found to be faulty by dealership, gm gave significant pushback and offered limited assistance with repairs and claims the treat items on case by case basis. I have read multiple reports of these repairs being performed under warranty and with a few customers out of warranty with similar symptoms. It's time to investigate sway bar and steering turn signal switch and related component issues in bolt ev 2017-19, possibly later and require gm to issue a recall.
CategoryElectrical System:12v/24v/48v Battery
DateMay 27, 2021
StateMI
Description
2017 chevrolet bolt. Consumer writes in regards to high voltage battery safety recall. The consumer stated the safety recall solution was unacceptable.
CategoryElectrical System
DateMay 21, 2021
StateNC
Description
I have had no failures or problems with my vehicle specifically, but I am fearful of the fire risk due to the chevrolet bolt ev battery recall. My local dealer has applied the software patch to my vehicle to limit charging to 90% per the recall, but a permanent fix has not been offered by gm. I am also extremely skeptical that another software modification, as proposed by gm, will provide a permanent fix to the problem, given that it is a failure of the physical battery cells that causes the fires. I implore the nhtsa to place pressure on gm to replace the propulsion battery assembly in the affected bolt evs and not just try to “slap a software patch on it” as a fix. Additionally, by limiting the vehicle to 90% charge capacity, this reduces the total mileage range of the vehicle, thus reducing its overall value. (think of it as saying you can never fill the tank to “full” in your gasoline powered vehicle, so the mpg rating you originally purchased is no longer valid.)
CategoryUnknown Or Other
DateMay 20, 2021
StateIL
Description
My car is a 2017 chevy bolt under recall for fire hazard associated with the traction battery system. I can no longer park my car in my garage due to the fire risk. I have a significant deterioration in resale value. The car needs to be supervised when charging and no longer had full charging capacity due to the software "upgrade" mandated by chevrolet. Even though the recall is partially implemented at this time chevrolet has no way to complete the recall. They (gm) refuse to replace the battery and refuse a buyback on the vehicle. My vehicle is impaired and at the moment there is no recourse. The 12/30/20 date is the date of the last recall implementation. My last visit to dealer was 4/27/21 with no action taken
CategoryService Brakes
DateMay 10, 2021
StateVT
Description
There is a rapid tapping noise coming from the brake booster upon opening the door. Tapping the brakes will make the noise stop. For a few weeks this would stop the noise until the next occurrence after sitting for hours. It has progressed so that the tapping will return as soon as the brake pedal is released and continue while driving. Upon parking, the noise will persist for up to a couple of minutes and then stop. Problem continues. I tried to attach an audio file but it wasn't accepted as an approved file.
CategoryElectrical System
DateApr 25, 2021
StateCA
Description
Since I only have so many words I'll be brief. Last year, before gm, would even admit there was a problem, my car that I purchased with 7647 miles was back in the shop with them for almost a month (back and forth) before it reached 8. K miles. The dealership would only tell me that it had "electrical problems" and they didn't know what it was. I placed two buyback cases with gm and both were denied. As for them now recalling the cars, they always knew of this issue before I purchased my car, I rented multiple bolts from gm car-sharing service, maven. At least three of the cars I rented had a terrible smell emitting from the battery. Mh rideshare passengers and I would discuss it. And their temp fix tells me they already knew because none of the maven bolts were allowed to charge to 100 percent. Although the charger said was fully charged, it wasn't until I bought my own bolt and started charging did I realize those cars were never charging fully. I always wondered why that was the case, but now we know. And the cars were in motion when we had the battery "burps" I started calling it. I don't have any more specifics, but check on the maven cars, and we can ask my rideshare passengers. I'm sure they'll remember the conversations about the smell because it smelled as if someone broke wind until I realized what it was, then it became more of a sulfur smell to me. And that was only after one of my passengers told me that the smell was the battery. My car never had the sulfur smell, sub that many electrical problems that the dealer could initially fix. They have it running now, but again. They know about this well before the complaints. Feel free to look at my car. The occurrence date I listed is not exact. That's just about thetime I started renting bolts from maven.
CategoryEngine, Fuel/propulsion System
DateApr 16, 2021
StateNM
Description
There was a recall on chevy bolts ev 2017, because a fire occurred. Chevy advertise that it cars get 234 miles on a full charge. This is not true and false advertising from the gmc manufacturer. Since the recall and the vehicle had to be recalibrated to 90 percent, the car get much less than 234 miles . This is important because this a all electric car. Is this not false advertisement?
CategoryService Brakes
DateApr 16, 2021
StateNY
Description
Brakes started making noise at 27,000 miles . We drive in l mode never touch the brakes. Dealership said metal to metal on all 4 wheels. I said that's impossible we don't use the brakes . They wouldn't consider a warranty problem. Raped me for new brakes. 0.
CategoryVisibility/wiper
DateApr 16, 2021
StateNY
Description
The drivers door window has gotten vertical scratches on the outside of the glass. Dealer said a wiring harness caused the problem. They fixed it under warranty. (I wouldn't complain except the same thing has happened to my other 2018 bolt)
CategoryElectrical System, Fuel/propulsion System, Power Train
DateMar 21, 2021
StateCA
Description
Hello. We bought this vehicle in december 2020. When I tried to list the vehicle on the turo we noticed that it have nhtsa call. We used to visit connel chevrolet in costa mesa by they didn't fix the problem. So we still have this problem. Thank you
CategoryElectrical System, Steering, Suspension
DateMar 06, 2021
StateWA
Description
Rear backup camera display freezes after placing vehicle in drive which may become distraction and create unsafe situation for driver while maneuvering in parking lot or on roadway while operating at higher speeds ' can be remedied by manually restarting infortainment system/powering off/restarting vehicle. I have seen system unfreeze for restart automatically while vehicle in motion which may cause distraction to driver and inability to adjust certain features of climate controls. Temporary loss of power to heating unit or inability to register change in fan speed (occurance once). Steering feels loose when initially moving steering wheel and component(s) making noise when turning steering wheel (resistant issue). Suspension makes loud creaking noise(s) when operating on uneven road surfaces or steep incline/decline. Steering/suspension have been ongoing issue since purchased in october 2020 ' will have dealership diagnose at possible owners expense. Date of steering issue will be utilized for section below.
CategoryService Brakes
DateMar 03, 2021
StateCA
Description
There is a rapid tapping noise coming from the brake booster upon opening the door or hatch. Tapping the brakes will make the noise stop. For a few weeks this would stop the noise until the next occurrence after sitting for hours. It has progressed so that the tapping will return as soon as the brake pedal is released and continue while driving. Upon parking, the noise will persist for up to a couple of minutes and then stop. Problem continues to this day (3 march 2021) n. B. It would be nice if one could upload an mp3 of the sound. Thank you!
CategoryElectrical System, Engine, Fuel/propulsion System
DateFeb 17, 2021
StateCA
Description
My vehicle is impacted by the following recalls: 1) manufacturer recall number n202311730, and 2) nhtsa recall number 20v701. A fix was supposed to be in place by january 1. I followed the manufacturer's steps to reduce charge capacity and waited patiently until 1/29 for the fix. On 1/29 I called gm concierge line at that time to inquire about the status of the fix. I was told there was no update. I inquired about my options including a buyback or replacement vehicle in addition to a loaner car during the period of time the car was out of commission. I was told no problem and someone would contact me. I've received two calls since that time, and none of the promised steps including buyback, replacement vehicle, or loaner cars were offered. The representatives do not respond to my emails, when I call, the assigned rep ignores my calls, and when I ask for a status update I'm told there isn't one. Gm is clearly delaying the issue. I have informed gm that my vehicle is parked in a very close quarters garage where a fire would create an imminent life/safety issue. Gm continues to not respond to my inquiry. The vehicle meets the requirements of the nonconformity vehicle under the tanner act and I am requesting assistance to ensure that the vehicle is repurchased or replaced. There has already been confirmation posted that the battery packs need to be replaced on these vehicle and gm is not acknowledging their responsibility to issue a fix to the vehicle and prevent further injury. I am writing to request an inquiry by nhtsa into what gm is actually doing to prevent further loss of life and/or injury and to repair or replace my vehicle. I have documented weeks of emails on the topic with gm which are not being replied to and am not sure where else to turn to get gm to address this open safety issue. Thanks.
CategoryElectrical System
DateFeb 11, 2021
StateCA
Description
Now instead of 240 miles I only have 170 maximum after your 10% reduction
CategoryFuel/propulsion System
DateFeb 06, 2021
StateNY
Description
Under the recall, the maximum battery charge is to be reduced by 90%. My vehicle gets less than that, and now only gets @120-130 miles max, but realistically only @ 100-105. I live in cold weather, mountainous northern ny state. The car is used to commute to work, 80 miles per day so I have to charge it each day, and because it does not have fast-charge, it takes @ 6 hours to get fully charged to the reduced maximum. There is also a loss of propulsion power as I get a dashboard warning all the time, and I cannot park the vehicle in my garage where my home charger is located. Chevy should replace the battery with one that has fast-charge as compensation for the loss of use, inconvenience, etc.
CategoryVisibility/wiper
DateFeb 01, 2021
StateCT
Description
In the snow, the windshield wipers on the car stop working properly randomly.
CategoryService Brakes
DateJan 31, 2021
StateCA
Description
There are constant strong knocks 8 times per second in ibooster. Knocks are heard in the cabin and under the hood. Disappear only when you press the tomoz pedal.
CategoryFuel/propulsion System
DateJan 25, 2021
StateCA
Description
The bolt ev was recalled on november 13, 2020 due to the fact that the battery was defective and had started numerous fires, even when not plugged in. Gm offered a "temporary fix" which reduced the performance of the vehicle (reduced the range of the vehicle per charge) and limited some other functions). They have not offered a permanent fix and it has been over 60 days since the recall was issued. Since gm has not issued any official permanent fixes to this problem, and because of my concern about this issue, I have taken it upon myself to contact gm directly. Despite numerous calls and e-mails to gm, I have received no concrete offers to remedy the situation. I have been assigned a "case manager" - a gm employee- who is supposed to help provide a permanent fix for this issue, I have been unable to get any specifics as of todays's date about the process and/ or options. Again, this despite very specific questions. I am repeatedly told that by gm that they must go through their "process" and that my case manager has no more information. Promises of letters of "offers" for remedy have not appeared, despite my sending all requested documentation to gm, which was supposed to expedite the process. Timelines as to when remedies will be offered keep changing . I have been told that information will be emailed repeatedly and it has not been received, etc. The initial recall all stated advised that the car should not be parked near owner's houses for fear that the car would catch on fire. Not only is this impractical for me, I don't feel comfortable driving a car that has had this history. Gm needs to take responsibility for their faulty batteries and follow through on the need for a permanent fix. They are already past their deadline in doing so. Gm has not followed through on recall of the bolt ev (batteries causing fires).
CategoryPower Train, Unknown Or Other
DateJan 15, 2021
StateOH
Description
The dealership performed unauthorized service on the vehicle. In contact with the manufacturer(gm) they are in willing to reverse the unauthorized software update until a long term solution has been identified. I have opened a case 1 week in advance and no resolution has been communicated about their responsibility of rendering my vehicle unusable.
CategoryElectrical System, Engine, Fuel/propulsion System
DateDec 29, 2020
StateAZ
Description
In november 2020, general motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year chevrolet bolt ev vehicles. This notice applies to my vehicle, vin: [xxx]. As a result, gm is conducting a safety recall, n202311730. More specifically, a certain number of these vehicles were built with high voltage cells produced at lg chem? S ochang, korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. The severity of the recall notice was alarming to my family as we drive it daily and often extended miles. Safety is my primary concern and I am requesting remediation immediately. The risk and danger is too great for me to wait and see as gm investigates. What recourse do I have now? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr *js
CategoryElectrical System
DateDec 10, 2020
StateCA
Description
Tl* the contact owns a 2017 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 20v701000 (electrical system) however, the part to do the recall repair was unavailable. Premier chevrolet of carlsbad (5335 paseo del norte, carlsbad, ca 92008; (760) 208-1943) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
CategoryService Brakes
DateDec 09, 2020
StateMA
Description
Unless the brake pedal is depressed there is a rapid ticking noise coming from the master brake cylinder upon opening the door, even without engaging the start button. This sound continues whether the car is stationary or moving under all traveling or stationary conditions unless the brake pedal is depressed slightly. We first became aware, really noticeable, about it upon opening the car door in july, 2020.
CategoryElectrical System, Fuel/propulsion System
DateNov 24, 2020
StateNH
Description
Gm recall due to battery fires affects this car. The recall solution to simply limit my driving to 90% of the range is abhorrent. My car is now less than 90% effective--there are destinations I can no longer reach in a single charge, and recharging is nowhere near as fast or ubiquitous as gas. Gm needs a solution that restores the full distance ability of this car, otherwise it's outright fraud.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateNov 24, 2020
StateCA
Description
Today I received recall notification gm n202311730 about defective batteries that can cause a fire when charged to 100%. Gm's solution is to change software to limit my vehicle's charge to 90%. This is not a solution. It is a band aid. The batteries are defective and should be replaced. Why should I suffer the consequence of this and have to deal with reduced vehicle range and more frequent charging. If the batteries are a fire hazard, they should be replaced with safe batteries at no-cost to the owner.
CategoryElectrical System, Fuel/propulsion System
DateNov 16, 2020
StateMA
Description
Hello my vehicle had to be towed twice while dc fast charging from an electrify america charging station. The first time the shifting handle was replaced and the second time software was reinstalled. However I believe the could be an issue in the batteries that the dealership test equipment is not detecting. The electrify america charging station would display a 'isolation test failure' message.
CategoryElectrical System, Seats
DateNov 16, 2020
StateNY
Description
2017 bolt ev was parked nose into garage plugged into wall charger charging unattended with my phone set to alert me when estimated to be fully charged. When I came out of the house to unplug charger there was fire visible under back seat in passenger compartment of vehicle. Called 911 and by the time police and fire responded within a few minutes entire battery under vehicle engulfed car in flames causing garage fire which destroyed garage and all it contents. Just learned from carfax that gm issued recall november 15 for potential battery fires when at or near full charge.
CategoryService Brakes, Vehicle Speed Control
DateNov 03, 2020
StateCA
Description
Installed chevrolet premium all-weather floor liners p/n: 42686568. While passing on the highway, the accelerator pedal became stuck at full throttle under the liner. Unable to shift to neutral and with minimal slowing from pressing the brakes, I had to reach down and tug on the mat until it dislodged from the pedal. I got off the highway and examined the liner finding that one of the securing clips had come unattached (likely from tugging on it). I reattached and verified correct mat installation. Later while passing another vehicle on the highway the accelerator became stuck again causing uncontrolled acceleration. Examining the mat afterwards, the securing clips were still attached correctly. Additional information: the clips that secure the floor mat/liner are only attached to the vehicle carpet and not rigidly affixed. When correctly installed the lip of the liner rises up and ends with almost no clearance to the gas pedal, then with only a slight movement of the liner it can entrap the accelerator pedal. Over time with forward foot pressure on the liner, there is just enough movement in the liner and clips to allow it to shift slightly forward and to the right causing an interference fit with the accelerator pedal. It appears that when both the accelerator and brake pedals are pressed at the same time, the power to the electric motor continues to be applied. Testing this afterward showed that with a foot on both pedals, the electric power meter still showed power being applied and the vehicle braking performance was severely diminished. During an emergency, a quick flick of the shifter from drive to neutral does not work. The shifter must be held for a longer duration, which is not intuitive when the vehicle is accelerating uncontrollably and both hands are on the wheel.
CategoryElectrical System
DateOct 21, 2020
StateCA
Description
I brought the car to the dealer on 2 separate occasions with concerns of a faulty battery. The battery suddenly stopped charging fully. However, I was told by the dealer twice that the battery was functioning properly and there was nothing they could do. I opened a claim with gm regarding this incident, asking them to replace the battery, since it was still under warranty, and there was clearly an issue. After months of back-and-forth, gm closed my case stating it was 'normal depreciation' of the battery. One week after they closed my case, the battery spontaneously caught fire while charging in my garage overnight. It totaled 2 vehicles, charred everything in my garage, and caused such severe smoke damage that almost everything in my home was a total loss. The fire department determined the fire originated from the trunk area, where the battery is. My family is displaced while repairs are being done to my home, at a tune of approximately 0,000 at this point. We lost approximately 5,000 in contents, as well as the 2 totaled vehicles (,000).
CategorySteering
DateJul 26, 2020
StateNC
Description
The steering is binding and sticky. The car will not re-center it self in the road after making a turn. All of the oil apparently leaked out of this sealed rack and pinion and is now dry and you have to use extra effort to keep the car centered while driving and to make turns and be ready to fight it back to center once the turn is complete. Took the car to gm and they sold me a set of tires because they said the brand I bought at walmart 6 months ago was not recommended and said only michelin energy tires were recommended. Bought the tires and dealer called and said, well that didn't fix it, you need a steering rack replacement. By the way, you still owe us for the tires that we recommend that didn't fix your steering issue!
CategoryElectronic Stability Control, Vehicle Speed Control, Wheels
DateJul 08, 2020
StateCO
Description
While driving the speed limit of 45 miles per hour, the car jolted and lights in the car went on. Transmission light, brake light, stability track light, service park assist light, service steering light, etc. This caused me a challenge in driving the car on a two lane road because the steering became more difficult and there was not a big enough shoulder to pull onto the side of the road. Bring car into dealer and find that the front wheel bearing and hub need to be replaced, the first time this occurred was when the brand new car was about a year old (we did have 18311 miles on the vehicle). About a year later (15 months later), the same incident occurred and the same parts needed to be replaced again. However, we were outside of the warranty due to mileage and they no longer wanted to replace the broken parts under warranty. The same parts should not go out year after year on a brand new car! We asked if there was a recall on parts and were told no. The part numbers on both invoices - sl-n-washer (04710-c); sl-n- nut (06056-bc); sl-n-washer (06056-c); sl-*-n- bearing (060311-c)
CategoryElectrical System
DateMay 04, 2020
StateNJ
Description
Main fuze blew. This is the second time it has happened. Dealer did not look for the cause last year, just replaced the fuse. This time they say they want to find out what caused it to trip again. Using the portable charging cord that came with the car @ 8 amps. Plugged into a standard 110 outlet. This is the main breaker in the vehicle. The car had not been plugged in for a week and was at 90% + change when the main breaker in the car blew while I was doing about 25 mph.
CategoryEngine, Fuel/propulsion System, Vehicle Speed Control
DateNov 27, 2019
StateCA
Description
While slowing to make a stop at an intersection, the vehicle experienced sudden acceleration and would not stop. The car struck the vehicle in front of it a couple of times and continued to accelerate.
CategoryElectrical System, Engine, Fuel/propulsion System
DateNov 25, 2019
StateVA
Description
Got the message: propulsion power is reduced I could start the car but not shift gear. Got the error "cannot shift gear conditions not right
CategoryUnknown Or Other, Wheels
DateSep 16, 2019
StateCA
Description
Tire rated when we purchased car tire wear was 60 ,000 miles tube less tire we have less than 30,000 mile on car when took to chev to have service and was told I would need new tires soon 3 of the ties were at3/32 & 4 tire was4/32 so I drove home and parked it since I cant afford new ties yet and the responsible of us drive with 3 tire tread wear could have 3 blow outside at one ti. E risk of roll over or hit other car and injured others is not the people were are but I didnt pay ,685 on a new green vehicle to have replace 4 [xxx] tires less than 2 yers old the car is ive haven't ever had a car bike rv tires wear out so fast cheapest defective tires I've ever seen so everybody pass it back to us to pay for [xxx] I pay 700 a month for that car my husband want to commute in to save fuel and I told even with us buy extra warranties on it [xxx] I could ha e saved my self a lot of money we have so many problems with it. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryElectrical System, Engine, Fuel/propulsion System
DateAug 11, 2019
StateCA
Description
My 2017 chevy bolt lost propulsion while in motion on city streets in los angeles in traffic without warning from either on star or the vehicle. The battery indicated approximately an 60% charge. The vehicle is now at el camino chevrolet in monterey park, ca., waiting on service.
CategoryFuel/propulsion System, Vehicle Speed Control, Wheels
DateJun 11, 2019
StateCA
Description
While in motion the car began to erratically speed up & slow down without the driver depressing either the acceleration pedal or the brake. The result was the jumping & bucking of the car & passengers within. Upon taking the car to chevy repair, it was discovered that the wheel speed sensor was damaged because of a faulty washer in the axle that broke. The broken washer parts entered the wheel hub, damaging both the wheel hub & the speed sensor.
CategoryService Brakes
DateMay 15, 2019
StateNH
Description
18k miles in, 1 wheel is getting very hot. Dealer cannot find anything wrong. Has never mentioned it before, but says they recommend regular caliper slide pin cleaning and lubing. Wants 0. If it's a bad caliper, then it should be covered under warranty. They will do nothing. So I have at least 1 non-functional brake at 18k miles. Sounds like a safety hazard.
CategorySeat Belts
DateMay 14, 2019
StateIL
Description
Center seat belt of back seat is fully extended and will not retract. This prevents the seat belt to be held snugly against the body or car seat.
CategoryFuel/propulsion System
DateApr 30, 2019
StateNY
Description
On the night of march 2, 2019 I was driving at about 50 mph on a state highway when I suddenly, without warning, lost propulsion. A note came on on the dash indicating that I needed to pull over and put the car into park. Happily there was no traffic so that I was able to do so without an accident. I was unable to restart the car and put it into drive after that, so I called a tow truck. It was very cold waiting for the tow truck as the car had no heat. The car reported approximately 50% battery capacity the entire time. A sudden unexpected loss of propulsion is a dangerous event. The car had only 11,000 miles on it. After sitting for some time, the car has 'fixed' itself. However, this will probably happen again. I have brought it to a certified chevrolet service center and called chevrolet to report the issue. Because the problem is intermittent, they are unable to diagnose the problem.
CategoryElectrical System
DateApr 28, 2019
StateCA
Description
The battery for 2017 chevy bolt has problem and my car stopped in the middle of the road. I was very lucky that I was in the city and this happened at a traffic light. The battery was showing it has 70 miles left, it dropped to 30 and then zero right away and I could not move the car and had to tow the car to dealership. I have only 17,000 miles on the car. I took the car to dealership, at first they told me that there is a recall on battery that was issued april 1st and I should be getting a letter in the mail, later chevy customer service and dealership changed their story and now they are telling me there is no recall and it is only for customer satisfaction that they need to replace the battery! I do not want to imagine if the car would have stopped in the middle of the highway. If you own a chevy bolt be very careful and I would not trust the safety of the vehicle as chevy is not even issuing a recall to fix this problem.
CategoryVisibility/wiper
DateFeb 28, 2019
StateNY
Description
On 2/27/2019 while my wife was driving home from work during a significant snow event, both wipers stopped working on our car. They remained at the bottom of the windshield and would not wipe. This posed a significant safety hazard as it made it difficult for her to see. On 2/28/2019 I took the car to be repaired at the car dealership. I was informed that the fault was caused because the wiper motor had been "stripped". I am not sure how my wife, while driving the car could have caused the wiper motor to get stripped. The wipers were working one moment, and the next they were not. There is a known bulletin for the wiper motors to stop working in cold ambient conditions, but the dealer is refusing to repair the car under this bulletin.
CategoryAir Bags
DateFeb 04, 2019
StateCA
Description
I was driving about 65mph on the left most lane on california highway 101-s before the 405. The car skidded and I collided into the center divider. My car then ricocheted across 5 lanes of the highway and hit the guard rail on the right side. Then, my car eventually slowed to a stop and the car smelled like smoke. All airbags failed to deploy. My neck and shoulders were very sore after the accident. The police came and took a collision report: #9580. The towing company (ez towing) towed the car to 14710 calvert st., van nuys, ca 91411. One of the reasons we purchased the chevy bolt was because of the safety features. My family and I are very frustrated and highly concerned that not one single air bag deployed in such a high impact collisions in which both the left and the right side of the vehicle were involved.
CategoryElectrical System
DateJan 24, 2019
StateTX
Description
An unprompted message appears periodically on the infotainment screen of my vehicle. The bolt ev 2017 owner's manual provides no information on this unprompted message that appears on the infotainment screen, does not warn of the dangers that this message poses to driving, and does not indicate that the driver must give assent to the implied false assumption that the driver's attention is not on driving in order to remove the message from the infotainment screen. The infotainment screen also remains stuck on the rear camera view while driving forward at speeds in excess of 60mph. This situation has occurred on n. Mopac expressway and on w. Parmer lane, as well as on streets in my neighborhood in north austin. I have written four letters to ms. Mary t. Barra, chairman and chief executive officer of general motors company (24 dec. 2018, 16 jan. 2019, 18 jan. 2019, and 22 jan. 2019), regarding these safety issues and have received no response, nor has the chevrolet executive resolution team addressed these issues. The chevrolet executive resolution team arranged for autonation chevrolet of west austin to examine the safety concerns. The service drive manager of autonation chevrolet of west austin observed the very problems that I have been experiencing with my vehicle on 8 jan. 2019. Autonation chevrolet of west austin then produced a report on 16 jan. 2019 that falsely claimed that these problems are 'unable to duplicate at this time' and that there were 'no errors found.'
CategoryElectrical System
DateJan 07, 2019
StateCA
Description
Chevrolet bolt 2017 with about 55% of battery charge briefly displayed a message 'propulsion may be reduced' and a few minutes later it stopped in the middle of the freeway and had to be towed away. The battery indicator switched momentarily from 125 miles to 40 miles and then immediately to 10 miles and the car could not be shifted to drive, displaying message 'condition not correct to shift.' beware, as glitch like that with bolt can really endanger your life, as it endangered mine. I was fortunate to be alone in the car without my family, stuck on the freeway after dark as cars around were going full speed. The dealership replaced the battery, but after the replacement the capacity at full charge shows only 154 miles in lieu of over 220 miles bolt supposed to have.
CategoryElectrical System, Fuel/propulsion System
DateDec 12, 2018
StateNJ
Description
My car was stopped at a red light signal, someone behind me was unable to stop and crashed into the rear of my car, pushing my car approximately 20ft forward. My car was rendered in operable due to damage to a rear electrical amplifier beneath the trunk floor. I had to get the car towed to a collision repair facility. Gm withdrew the necessary structural parts to repair it (part number - 95429564 r upper rear body side rail.) and did not release a new part during the 8. 5 weeks my car was at the collision repair facility. My insurance company then determined that the car was a total loss due to no parts were available to repair it. The other driver did not get a ticket, the speed limit was 40mpg on this road. This was a low speed crash that rendered the car drive system inoperable. Chevy bolt ev's with model years 2017, 2018 and 2019 has the same design that will lead to the drive system being inoperable in low speed rear end collisions.
CategoryUnknown Or Other
DateDec 11, 2018
StateMD
Description
Since I bought this car in november 2017 the back windshield been shattered 4 times and it happened on the coldest day of the year. The date was in a month of february, march, and november. I tried to resolve the issue with gm but they were not helpful.
CategoryEngine, Power Train
DateOct 21, 2018
StateFL
Description
I experienced a failure of the 12-volt battery. When this happens, the vehicle loses power, stalls, and then it looses all functions - cannot be even shifted into neutral to move it, cannot open rear doors. We couldn't even get in on a tow truck.
CategoryExterior Lighting, Service Brakes
DateSep 21, 2018
StateFL
Description
Chevrolet bolt has "l" driving mode, during which the car will stop if the accelerator pedal is not pressed. However, the rear light does not reliably turn on. If the car is at low speed, or if the car is stopped, the rear brake light may be off. This increases the change of rear collision. When in "l" mode, the break light should be on at all times while the accelerator is depressed.
CategoryElectrical System, Engine, Fuel/propulsion System
DateSep 06, 2018
StateCA
Description
Driving at 65 mph with 100+ mile range, car had a sudden and complete lack of propulsion. Electronics in the car continued to work, but absolutely no propulsion. Could shift car to neutral. Car eventually towed to dealer.
CategoryEngine, Fuel/propulsion System
DateAug 06, 2018
StateMA
Description
Car suddenly lost power on the highway. I had to coast to a stop. The high-voltage battery which had been 3/4 full went down to zero. After the incident, the car could no longer be drive. I'd already had gm's recall installed n172127150
CategoryFuel/propulsion System
DateAug 01, 2018
StateME
Description
Bolt ev chimed, icon appeared and the travel mileage from the evening's charge dropped from about 240 mi to lo and I had to pull over and park. Message on display was propulsion power is reduced. I then had to be towed to chevy dealer to have the recall #18097 reprogrammed. Problem reoccurred 3 days later. Had to be towed again. Car is unsafe. I live in very rural area... Was lucky it was daylight.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 27, 2018
StateNJ
Description
On 2018-07-26 at approximately 2325h, vehicle was being driven at ~70mph northbound on I-95, the maine turnpike. Location was approximately 1/2 mile north of exit-32 (biddeford, me). Road conditions were good, temperatures in the mid-70f, humid. The owner's wife was driving, with her husband in the passenger seat. At the time listed, the vehicle sounded a warning chime, and rapidly lost power from highway speeds (70 mi/hr). Vehicle, with the exception of speed, was in control with brakes and steering, emergency flashers, and lights operating. Vehicle driver information panel gave erratic and unreliable readings. Alternately, the display showed: * warning icon on right hand side * message "shift into park" * range dropped from ~75 miles to zero * battery gauge would indicate 5% battery with a range of 70+ miles * regenerative battery icon showed a regen braking limit of
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 23, 2018
StateCA
Description
The bolt stopped providing power when I was driving down a 4 lane freeway. It has already failed 3 times in the past, this is the 4th time.
CategoryExterior Lighting:brake Lights
DateJun 20, 2018
StateNY
Description
Tl* the contact owns a 2017 chevrolet bolt ev. While driving and using the regenerative braking, there was a five second delay before the brake lights would illuminate. There were no warning indicators illuminated during the failure. The vehicle was taken to the dealer (burdick chevrolet buick gmc, 5885 cir dr. E #340, cicero, ny 13039) who explained to the contact that the brakes and lights were working to specification. The vehicle was not repaired. The manufacturer was notified and agreed with the dealer. The failure mileage was 4,446.
CategoryElectrical System
DateMay 04, 2018
StateCA
Description
Despite having a fully charged battery, when we parked our vehicle, it would not start. The entire electrical system was down. We jumped the starter battery and that provided enough power to allow us to shift into neutral so that we could have the car towed. After a week, and multiple calls to the engineers in detroit, the dealer has still not been able to determine the problem. My concern is that they are attempting to repair an issue without having a full understanding of the problem. If this issue were to re-occur while driving at high speed, the consequences could be catastrophic, as the car would immediately come to a stop and all control might be lost. I don't get the sense that gm is taking this issue seriously enough. They seem to be treating this like a tech company deals with software issues. They are simply waiting for the problems to occur and then having their engineers run diagnostics. Unfortunately, given the severity of the issue, they may be putting lives at stake while they "de-bug" their design. This is not a computer app. It is a vehicle carrying humans at high speed. Gm needs to be more proactive and take these cars off the road until they fully understand the issue and have a permanent resolution.
CategoryUnknown Or Other
DateMay 02, 2018
StateNY
Description
My bolt ev comes equipped with the optional side blind zone alert system which lights up in my side view mirrors when activated by a car in my blind zone. This winter the warning lights were activated both when a vehicle was in my blind zone and at many other times as well. My chevrolet dealer was unable to troubleshoot the malfunction . They consulted with gm technical assisatance and were told to trace all the wiring through the vehicle lookig for a bad connection. After reading about the issue online I realized that the problem is that the sonar used in the system is only calibrated to work with the specific oem tires the car came equipped with and does not work properly with the same brand of tire with a winter tread. As I live in the nys snowbelt I need to use snow tires . This april when I took off the snow tires the issue with false blind zone alerts went away. My discussion with chevrolet customer service resulted without a fix or recommendation on how I can use snow tires with the car. They consider the issue resolved by using only the oem all season tires. I feel next winter I would have to find a way to disconnect the side blind zone alert warning lights rather than foregoing the use of snow tires. The distraction of the side blind zone alert warning lights going off all the time is more than a distraction, I believe it is a safety issue.
CategoryElectrical System
DateApr 09, 2018
StateCA
Description
I received a "customer satisfaction" call from chevrolet telling me that my car may experience "loss of propulsion" and stop suddenly without warning due to low charge despite the battery indicator showing charge. This problem has been ongoing for 8 months and is an extreme safety hazard that should be categorized as such and listed on the nhtsa website. Consumers should know about this safety issue before purchasing the vehicle, but now can only find out if they buy the car and have a vin. I have been constantly charging the vehicle to avoid the problem but am terrified to drive the car. Please conduct an investigation to ensure chevy fixes the problem and consumers can be informed.
CategoryVehicle Speed Control
DateApr 02, 2018
StateIL
Description
While turning into an angled parking spot in a parking lot, the car accelerated unexpectedly. Before I could engage the brake, the car went over the concrete berm separating rows of parking spaces and hit two parked cars. All three vehicles were damaged (the vehicle I was driving, and the two parked vehicles). Weather was not a factor. The parking lot was dry and free of snow and ice. The temperature was ~40f. The car was new (3 months old) with ~550 miles on the odometer. The same behavior (unexpected acceleration) happened ~1 month earlier under similar conditions, I. E., dry, snow/ice free while turning into an angled parking place. Fortunately, that time I was able to engage the brake before damage was done. In both cases, the cause of the behavior is not known.
CategoryFuel/propulsion System
DateFeb 09, 2018
StateCA
Description
This vehicle has abruptly gone to zero range and entered a reduced power mode even though the battery showed sufficent range seconds earlier. After stopping, getting out and keying up again, the car stayed at zero range and displayed a charge now message. The first incident happened on january 11, 2018. In that case the range meter showed about 30 miles remaining. As I understand it, there are two preliniary warnings before the third more insistent one. The car was driven by another colleague who hadn't driven it before, and he wasn't sure if he missed the first two warnings or not. He was traveling at 70 mph on the freeway at the time the vehicle "stalled" for lack of a better word. The range went to nothing, the vehicle dropped in speed significantly (not a pure stall) and he had to move through lanes to the side of the road amid faster traffic. Because of the uncertainty about warnings he may have missed (I don't think they're subtle enough to miss, so it is my view they never happened) we talked ourselves out of a dealer visit. We towed it to a nearby level 3 fast charger instead, after which it performed normally. Subsequent onstar e-mail health reports have described the battery as in good condition. The most recent of these was february 7th, which is interesting because ... Then, on february 8, 2018, it happened again. This time the vehicle went from 60 miles to nothing. Same issue: drastically reduced power with no advanced warning, maneuvering through faster traffic to a freeway exit ramp. The car came to a halt on the long exit ramp. It was towed to a dealer, where it now sits. I have never received a serivice bulletin or recall notice for anything, and as far as I know the car is up to date in this regard. There may be two problems: 1) the battery has a defect and 2) on star health battery checks reports are meaningless.
CategoryService Brakes
DateFeb 02, 2018
StateCA
Description
On a somewhat crowded freeway on ramp, started to accelerate when cars ahead stopped. Fully depressing the brake pedal did not apply maximum braking power. The car slowed but did not stop before colliding with the car in front, despite the fact that there was plenty of room between us for the speed we were going. Later experiments showed that applying the left hand brake control together with the brake pedal applied significantly more braking power and would have stopped the car well short of the collision. Fully depressing the brake pedal should apply maximum braking power, and the hand brake control should not be needed to stop the car as quickly as possible in an emergency situation. I consider this a safety issue, for all drivers whose instinct is to press fully on the pedal, but more importantly for any driver who cannot use the left hand brake due to a disability that otherwise would not impair their ability to drive.
CategoryPower Train
DateJan 29, 2018
StateOR
Description
Stopped at store1/24/2018 when tried to restart, received transmission warning service sign, unable to move attempted 3 more times over 2 hours. Finally it ran, but service transmission light stayed on. Took to dealer. Told it was a computer update that was needed, it hasn't happened since. Reviewing chevy bolt forum, appparently I am not first owner service transmission warning has come on with car disabled it was stationary when service light first came on. Had driven a mile after work day. Had well over 50 percent battery charge left I was not given much info from dealer, just it had been resolved below is what is on mychevy. Com site about issue repair from dealer print source dealer odometer reading 1,755 service location service information service #: 055209 service performed: engine elect concern note -------------------------------------------- told needed update on computer, transmission didnt work
CategoryService Brakes
DateJan 19, 2018
StateTX
Description
2017 chevrolet bolt. Consumer writes in regards to regeneration during braking feature. *ld *js
CategoryElectrical System:propulsion System:traction Battery
DateJan 12, 2018
StateCA
Description
Tl* the contact owns a 2017 chevrolet bolt ev. While driving approximately 35 mph, the vehicle shut down in the middle of the road. The "propulsion" warning indicator illuminated. The vehicle was towed to capitol chevrolet (905 capitol expressway auto mall, san jose, ca 95136) where it was diagnosed that the battery needed to be replaced. The battery was replaced. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure mileage was 4,193.
CategoryVehicle Speed Control
DateJan 02, 2018
StateNY
Description
Driving home in my 2017 chevrolet bolt ev, when I was about 3 miles from home and the charge/range display showed a "minimum" 15 mile range remaining (see dashboard photo), the message "charge vehicle soon" displayed and the bolt abruptly came to a complete stop. This occurred while driving up a steep, snow-covered stretch of road, and left my vehicle stationary in the middle of its lane, an incredibly unsafe situation. After some experimenting, I discovered that simply dismissing the "charge vehicle soon" message using the "checkmark" button on the steering wheel restored vehicle power and allowed me to drive the rest of the way home. So apparently what happened is that when the car reached about 8% battery power (15 miles remaining divided by 185 at a full charge), it automatically dropped into some sort of low power mode that left it unable to climb a hill. Thankfully in this case, the roads were almost deserted and no one was hurt, but obviously the potential for an accident is very high when a vehicle suddenly stops in the middle of a road. This vehicle behavior is not described in the owner's manual. On page 231, it is stated that at some point when the battery's charge is very low, a "propulsion power is reduced" message will display and the "accelerator pedal response is reduced". However, the following sentence reads, "in addition, the remaining range value will change to low indicating the vehicle should be charged immediately." that never happened in my case. The "propulsion power is reduced" message never displayed (though propulsion power clearly was reduced), and as can be clearly seen in the posted photo, the minimum range displayed as 15 miles. There was no conceivable reason for the car to shut down with that mileage remaining. I assume this was the result of defective vehicle software or electronics, and it is a clear safety issue.
CategoryUnknown Or Other
DateDec 18, 2017
StateMD
Description
Transmission warning light/transmission failure. New vehicle (105 miles), at startup, would not shift into d or r. Had to be towed.
CategoryElectrical System, Engine
DateDec 08, 2017
StateCA
Description
Tl* the contact owns a 2017 chevrolet bolt ev. The contact stated that the vehicle had a feature on the driver's side of the steering wheel that slowed the vehicle down and generated energy to charge the battery. While driving 25-35 mph, the contact utilized the energy saving feature. Instead of the vehicle slowing down, it accelerated. As a result, the contact's vehicle crashed into another vehicle. There were no injuries and a police report was not filed. The vehicle was not towed and the vehicle was not repaired. The manufacturer was notified and offered a free inspection. The vehicle was taken to community chevrolet (200 w olive ave, burbank, ca 91502 (888) 295-6276), but was not given a diagnostic test because an error was not found. The manufacturer offered to send an inspector to examine the vehicle, but the failure could not be duplicated. The manufacturer denied the claim for the vehicle and offered no further assistance. The failure mileage was unknown.
CategoryVehicle Speed Control
DateNov 30, 2017
StateCA
Description
When the drive mechanism has been shifted to "l" (low), the vehicle should slowly come to a stop when the accelerator is not pressed. However, while the display showed "l", I have experienced the vehicle continuing to accelerate forward from a stop (as if it were in "d" instead). This occurred while parking, and the vehicle (without operator input) would lurch (as if someone were tapping the break while in "d"). The vehicle was in motion when I noticed the issue -- it did not stop when I removed my foot from the accelerator pedal. The issue persisted after stopping -- I stopped the vehicle with the break, and it would continue moving forward after removing my foot from the break. This occurred in a parking lot while parking. Initially I was turning aggressively to enter a parking spot. But the issue persisted after straightening out the vehicle in the designated spot. Since this acceleration is unintended and unexpected, it could lead to accidents. Things which I would guess might contribute to the malfunction: - quickly shifting from "p" to "d" to "l" after turning on the vehicle. - activating the low-speed collision avoidance system while in "l" (ie, getting very close to parked cars while turning into a parking spot). I have a video of this behavior after I straightened out in the parking spot. But I can't attach videos. Please contact for information.
CategorySeats
DateNov 29, 2017
StateCA
Description
The seats are horribly shaped and far too narrow in the posterior/buttock/thick area. The ribs along the sides of the seats press into the backs of my legs (I am 5'8, 160lbs and 35 years old) to the point where I get bruises after driving the car for 5 minutes. They are just designed extremely poorly. Furthermore, exiting the vehicle requires me to place my entire body weight on a thin piece of plastic along the side of the seat while sliding off if it, further giving me bruises. I have ordered a thicker seat cushion to assist with the problem, but I fear that I will be pushed up higher and not securely anchored to the seat since I will be sitting above the side bolstering, potentially creating a major safety risk. I've leased the car so I'm locked in, but I cannot continue to drive it with these seats as there is too much pain, even for hours after driving has completed.
CategoryUnknown Or Other
DateOct 27, 2017
StateCA
Description
Backup camera and sound system will not turn off (freeze).
CategoryService Brakes
DateOct 26, 2017
StateVT
Description
Tl* the contact owns a 2017 chevrolet bolt. While operating the vehicle, a loud howling type noise was present coming from the front end of the vehicle. The vehicle was taken to the dealer (banks chevrolet in concord, nh) who discovered that small stones had become stuck into the braking system between the backing plate and the rotor. The stones were removed and the failure was remedied, but the failure recurred on three separate occasions on both the front driver and passenger side brakes. The manufacturer was notified of the failure. The failure mileage was 1,500. *bf updated 8/2/18*jb
CategoryService Brakes
DateOct 26, 2017
StateVT
Description
3 times in the first1500 miles small stones have become lodged in the breaking, in both front wheels and never I the back wheels. There is a design defect that allows stones to enter between the backing plate and the rotor. The become stuck (lodged) there and, in addition to creating a loud screeching noise, could impair braking and steering, creating a safety hazard. All this happens when the car is moving.
CategorySeats
DateOct 15, 2017
StateCA
Description
Front seats have inadequate padding and sharp frame perimeters causing lower leg discomfort and during longer than 20 minute drives leading to numbnesss in the legs creating a unsafe operating condition.
CategorySeats
DateOct 06, 2017
StateNJ
Description
The seats are uncomfortable to the point where it hurts my rear end and lower back. Albeit my personal opinion, it seems the padding is inadequate. Furthermore, the back of the seat appears to have a gap in it so everytime you lean back, the seat clicks. This isn't a defect but rather a poorly designed seat. The seat issue will pass any test drive because the test drive is so short. I've never owned a car with seats like this, used or new and chevy should issue a recall for the seats.
CategoryFuel/propulsion System
DateOct 02, 2017
StateCA
Description
Driving on the freeway (60-70mph) with the battery at or slightly above 50%, an alert sounded, and the battery level immediately went down to nearly zero. It estimated 10 miles left, but speed immediately decreased, and the accelerator stopped working. After rapidly coasting over to the shoulder, and within seconds, the car made a series of loud noises and completely stopped.
CategorySeats
DateSep 27, 2017
StateCA
Description
After driving the bolt for one hour I discovered that hard plastic pieces of the seat could be felt through the bottom cushion causing severe leg pain and numbness. The pain took 3 days to go away. The short duration of the test drive was not enough time to feel this pain. After talking to hundreds of people in various online forums I've discovered this is a very common issue with the bolt. Apparently in a certain percentage of bolts (~%25) there is insufficient padding applied to the seat. I have seen pictures that show a bolt with proper padding and one without and there is a difference of up to 2x in height. I have seen pictures of the foam inside the seat and it varies significantly between bolts. I am requesting that chevrolet recalls the seats that are defective and adds proper padding to them. I currently have to add a large seat cushion to the seat which compromises my ability to drive the car as it puts me at a height where the rearview mirror no longer works and I roll around in the seat when I go around corners. This is a health issue and a safety issue. I've attached a picture of examples of conversations where many people are reporting this problem.
CategoryElectronic Stability Control, Fuel/propulsion System
DateSep 15, 2017
StateCA
Description
Service engine light came on along with the message propulsion power reduced while driving on the freeway. I pulled off to the side and read what the warning light meant and decided to head home. I stopped on the way home at the grocery store and when I came back out and started the car the warnings were still there and then it wouldn't shift into gear. I kept getting a message that conditions were not right to shift and please put the car in park. (it would go into neutral) when I tried to shut the car off it wouldn't shut off. I finally got it to shut off by opening the door when I was shutting it off. On star told me I was having a "catastrophic failure and the car would need to be towed. The two truck driver called me 15 minutes later and asked me to make sure I could get the car into neutral. I started that car again, all the warmings came back on except it did allow me to shift into gear. I drove it home and backed into my drive. The two truck arrived and when we started the car again the warning lights were all on but again it did shift into gear. He towed it to the dealership.
CategoryExterior Lighting
DateSep 02, 2017
StateIL
Description
The hid lights are unsafe. The glare is harsh in eyes of oncoming vehicles and pedestrians. The hid headlights cast a defined box of light beyond which all is dark; therefore, animals, people, dips and curves in the road, and other vehicles outside the box of light are invisible. These should be outlawed.
CategoryVisibility/wiper
DateAug 20, 2017
StateCA
Description
1) sunlight reflects off of the white dash onto the windshield and back into the driver's eyes. Visibility is impaired. The effect extends as far as the side mirrors and this in particular nearly caused me to crash into another car which I did not see due to the temporary opacity of the glass. I don't remember the exact date of this incident. I'm only clicking on the calendar because that action is required in order to file this complaint. I'm using the date the photos were taken. The incident likely happened the day before. 2 )there is also an issue with sunlight reflecting off of a shiny chrome bar just above the video screen directly into the driver's eyes.
CategoryVisibility/wiper
DateAug 19, 2017
StateCA
Description
I have a light gray interior trim package and the glare from the dashboard is extreme. There are times, like pulling into my own or public garages, when my visibility is reduced almost completely. On the open road the problem is also significant. To maintain good visibility I have resorted to wearing polarized sunglasses at all times during daylight driving.
CategoryVisibility/wiper
DateJul 22, 2017
StateCA
Description
Thie is a new leased vehicle. Issue relates to severe forward visibility impairment in daylight due to dashboard reflection. My car interiors are light ash gray-ceramic which include a light-gray colored dashboard and trimming. I have relayed this issue to the dealership (weseloh chevrolet - san diego ca) - but their recommendation was to purchase a dark-colored 3rd party dash-cover. I am concerned 3rd party dash mat could compromise or otherwise adversely affect the performance / deployment of dashboard air-bags during a collision - thus compromising the safety of passengers. The visibility impairment is quite severe during daylight (see photos). This presentes the following potential risks: - danger to pedestrians - increased risk of collision & car/property damage - fatigue if driving for prolonged times - (if using 3rd party dash cover) risk of malfuntioning dashboard srs
CategoryVisibility/wiper
DateJul 07, 2017
StateNY
Description
Reduced visibility through the front windshield. The combination of low windshield angle and a light colored dash reduces visibility through the wind shield. This is especially a problem when going from light to darker areas- into garages, along a street with trees and along a city street as building block sunlight.
CategoryVisibility/wiper
DateMay 24, 2017
StateCA
Description
Due to the angle of the windshield, reflection from the light ash grey color, creates a very very bright colored glare, which reduces visibility immensely on sunny days. Without the proper sunglasses, it is very difficult to see pedestrians, other cars and signs. Note the "shaded" and or the vents of the dash and how much darker and less reflective they are in the attached photo. ( ie, above the transponder where it is shaded) I understand that the dark color dash does not create this dangerous reflection and some owners have replaced the dash at their own cost. I believe this is a safety hazard and the light color dash, trim, etc, should be replaced at company expense. This is a new model and it would be better now than later, before someone gets hurt, or worse, killed!
CategoryPower Train
DateMar 19, 2017
StateCA
Description
The problem is that it is too easy to put the car in "park" by accident. On several occasions, I was trying to go from the "l" position to the "r" position. To do so requires you to press the side button and maneuver the shifter to the r position. On several occasions, while doing so, I inadvertently pushed the "p" button on top of the shifter resulting in the car ending in park when I wanted to reverse. This happens when I grabbed the shifter and press on the "p" button with my palm while trying to press the side button. Most of the times it was not a big deal, I just tried again and then proceeded. However, on one occasion today, I was about to move into an intersection when a fast moving car appeared from a blind spot and I tried to quickly back-up and ended up in park instead. It took me a few seconds to realize what was going on and finally got it in reverse but it was potentially dangerous as I was in park in the intersection when I needed to move quickly out of the way.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • John P

    Driving the Chevy Bolt bolt on a snowy day, the car in front of me dropped the hard snow and Ice from its wheel well, I ran over it and heard a noise. After arriving at my destination 10 minutes later I parked. When I got back in my car to leave nothing worked could not move the car. I called a towing had it towed to the nearest garage where I was informed of the damages over $35,000, I could not believe that driving over snow and ice on the highway could case such damage, GMC places a plastic cover under all the electronics of the car, what were they thinking of??? Some one should suggest installing a metal protective pan in such a vulnerable area underneath. Car was a complete insurance write off.

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