2019 Chevrolet Bolt EV Top Complaints and Problems – Is Your Car A Lemon?

Electrical, brakes and powertrain issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

There is an urgent recall on this vehicle. Find out if your Bolt is included in the recall.

The Chevy Bolt is General Motors first mass-production electric vehicle. Although the automaker previously produced the Volt, which is a hybrid, this is its first attempt at a true EV. Indeed, the electrified Bolt is novel in many ways. Among other innovative features, it packs a 60 kWh battery capable of producing a 238-mile range. But the new-fangled hatchback also comes with a list of problems, many of which stem from the fact it’s GM’s first legitimate EV. According to the National Highway Traffic Safety Administration (NHTSA), the Bolt’s main problem areas are the electrical system/propulsion, service brakes and visibility

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NHTSA Complaints for the 2019 Chevrolet Bolt EV

Complaint CategoryNumber of Complaints
Electrical System
77
Fuel/propulsion System
41
Unknown Or Other
18
Power Train
11
Steering
7
Visibility/wiper
4
Forward Collision Avoidance: Warnings
3
Service Brakes
3
Electrical System:12v/24v/48v Battery
3
Lane Departure: Blind Spot Detection
2

Electrical / Battery

Some owners complain the Bolt exhibits a sudden reduction in battery charge accompanied by a loss of propulsion. One moment, the car displays a full charge; the next second, the gauge reads zero and the vehicle dies.

On the NHTSA website, one owner writes, “Driving at 65 mph with 100+ mile range, car had sudden and complete lack of propulsion. Electronics in the car continued to work, but absolutely no propulsion. Could shift car to neutral. Car eventually towed to dealer.”

The Bolt uses a lithium-ion battery built from 288 individual cells that are divided into 12 modules. A group of computers – including one called hybrid powertrain control module 2 (HPCM 2) – monitor the battery.

Initially, GM blamed bad software inside HPCM 2 for the unexpected lack of propulsion.A customer satisfaction campaign (18097–03) instructs dealers to reprogram the module to fix the problem.

But reprogramming didn’t solve the concern entirely. So, another campaign (17297-02) was published that calls for replacement of the battery pack.

The document reads, “Certain 2017–2018 model year Chevrolet Bolt EV vehicles may have a condition in which the cells within the battery pack have low voltage. This condition is related to the state of charge of the cell group. Eventually, the difference in the state of charge of the cell groups (average vs. minimum) may exceed a threshold.”

According to the website Plugin Cars, just one faulty cell could result in a loss of propulsion. Although GM could service the cells individually, the manufacturer is playing it safe by replacing the entire battery pack.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Bolt Battery Problems:

I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 65MPH. AS I PULLED OFF THE FREEWAY ONTO A SIDE ROAD, THE “LOW PROPULSION” LIGHT CAME ON. I IMMEDIATELY LOST ALL PROPULSION AND COASTED INTO A PARKING LOT. I HAD THE CAR TOWED TO THE CHEVY DEALER. THE TECHNICIAN WAS ABLE TO START THE CAR ON MONDAY BUT AS HE DROVE IT INTO THE GARAGE, THE SAME THING HAPPENED, SUDDEN LOSS OF COMPULSION. THE DEALER DIAGNOSED MY CAR WITH CHEVROLET ENGINEERING AND HAD TO ORDER A TRANSMISSION, POWER HARNESS AND A 3RD MAJOR PART. THE SERVICE PERSON SAID THIS HAD HAPPENED TO SEVERAL OTHER 2019 BOLTS. THIS SUDDEN LOSS OF PROPULSION WAS A DANGEROUS SITUATION AND COULD HAVE BEEN MUCH WORSE HAD WE LOST PROPULSION ON THE FREEWAY, JUST 5 MINUTES BEFORE WE EXITED THE FREEWAY.

COMPLETE POWER FAILURE WITHOUT WARNING. BRAND NEW VEHICLE (82 MILES DRIVEN). OWNED LESS THAN 72 HOURS. CAR WAS DRIVING UP A VERY SLIGHT GRADE AT 35 MPH. DEALER DIAGNOSED IT AS A FAILURE OF AN EATON MANUFACTURED DRIVE MOTOR BATTERY HIGH VOLTAGE MANUAL DISCONNECT LEVER FUSE. FUSE WAS REPLACED AND CAR RUNS. DEALER OFFERED NO EXPLANATION FOR FUSE FAILURE OTHER THAN TO SAY THAT IT WAS PROBABLY A BAD BATCH OF FUSES. IDENTICAL COMPLAINTS HAVE BEEN MADE ON 2017 AND 2018 BOLTS SO THE CHANCES OF IT BEING A BAD BATCH ARE VERY SLIM. DEALER ALSO SAID THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON POINT: 18-NA-225. I AM UNABLE TO GET A COPY OF THAT. CHEVROLET CUSTOMER SERVICE (1-800-222-1020) SAYS THAT THERE IS NO LONGER A BOLT/VOLT EXPERT ON STAFF. IT REFERRED ME BACK TO THE TECHNICIAN IT SEEMS TO ME THAT THE PROBLEM IS NOT JUST A FAULTY FUSE, IT SEEMS THAT THERE IS AN UNDERLYING PROBLEM WITH THE ELECTRICAL SYSTEM. DEALER WILL NOT TAKE THE VEHICLE BACK; PREFERS INSTEAD TO HAVE US HAVE 2 MORE COMPLETE POWER FAILURES WITHOUT WARNING BEFORE HE WILL CONSIDER THE CAR A “LEMON” UNDER OREGON’S LEMON LAW. THIS IS AN UNACCEPTABLE RISK.

Powertrain

Following that last fix involving the powertrain, it’s also clear that the troubles go beyond what’s already been illustrated.

One NHTSA complaint states “Got brand new vehicle on Sept 7th. On Sept 8th suffered loss of propulsion and inability to change gears. After driving for 20 minutes (50%+ charged) we reached our destination. I attempted to shift the vehicle to R in order to parallel park, however the vehicle was stuck with a message showing an inability to shift. We tried multiple times toggling the car on/off. After leaving for 10 minutes and trying again it worked, however with a Service Engine Light on. We continued to the grocery store. After leaving the grocery store and driving 10 minutes we suddenly while moving got a ‘Loss of Propulsion’ message. Pressing the acceleration pedal did not move the vehicle. We struggled to navigate to the side of the road after losing total power. We tried again turning the vehicle on/off being greeted with ‘Inability to Shift’ message. Eventually after 15 minutes it turned on and luckily we were blocks from a Chevy dealer. This was quite traumatic to go through with my mother-in-law and pregnant wife.”

In addition to this problem, Service Bulletin #080730026F points out that some vehicles move forward or rock when placed in Park. This action is combined with a clunking noise. The automaker claims that there is nothing to fear; this is a normal operation of the vehicle. Unless Bolt EV drivers don’t have a brain, many of them know that Chevy is making things up at this point. If the operation were so normal then drivers would have experienced the same action with every other car that’s been driven, but they haven’t.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Bolt Transmission Problems:

TL* THE CONTACT OWNS A 2019 CHEVROLET BOLT EV. THE CONTACT STATED THAT THERE WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. THE NOISE SOUNDED AS IF IT WERE COMING FROM THE AREA OF THE CONSOLE/ GEAR SHIFT. THE VEHICLE WAS TAKEN TO CAMELBACK CHEVROLET WHERE IT WAS KEPT FOR TWO WEEKS TO HAVE A NEW GEAR SHIFT INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 3,217.

Service Brakes

When it comes to stopping, modern vehicles feature a lot of functions that are supposed to make the process easier than ever before. Yet, all that’s seen with the Bolt EV is more instability.

Another one of the NHTSA complaints says, “The Bolt EV has a dangerous design problem when using regenerative braking. You don’t have to use the brake pedal to slow or stop. The car slows in relation to how quickly you release the accelerator pedal. The brake light only comes on when the accelerator pedal is fully released. The car will stop quickly at that point with the brake lights on during the last few seconds until at a full stop when the brake lights turn off. The vehicle remains at a full stop without any brake lights on once your foot is off the accelerator. When stopped you have to hold the brake pedal to keep brake lights on to warn following cars. This needs to be addressed to give adequate notice of changes in speed to following drivers to avoid collisions.”

It turns out this isn’t the only braking defect on the Chevy Bolt EV. There was also a massive recall labeled with NHTSA Campaign Number 18V576000. Over 200,000 vehicles have rear brake caliper pistons with an insufficient amount of coating. This problem results in gas pockets forming, which hinders the brakes’ performance. It turns out the Bolt EV isn’t made for everyday driving after all unless you enjoy visiting the dealership, having poorly functioning brakes or not being able to move.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Bolt Brake Issues:

BRAKING FAILURES. AFTER DRIVING THE VEHICLE FOR A FEW MILES WITH NORMAL OPERATION OF THE REGENERATIVE BRAKING SYSTEM, THE CAR WAS IN MOTION (ABOUT 45 MPH) WHEN THE CAR’S REGENERATIVE BRAKING SYSTEM WAS REQUESTED BY COMPLETELY REMOVING THE FOOT FROM THE ACCELERATOR IN “L” MODE (THE “ONE FOOT DRIVING” MODE THAT AUTOMATICALLY BRAKES AS LESS PRESSURE IS APPLIED TO THE ACCELERATOR). THE CAR CONTINUED TO MOVE FORWARD AT FULL SPEED TOWARD A RED TRAFFIC LIGHT AT A NORMALLY BUSY INTERSECTION. AT THAT POINT I VALIDATED THAT THE CAR WAS IN “L” MODE AND DECIDED TO USE THE REGENERATIVE BRAKE PADDLE CONNECTED TO THE STEERING WHEEL. THAT ALSO FAILED TO ENGAGE, AND THE CAR CONTINUED AT FULL SPEED TOWARD TO THE RED LIGHT. AT THAT POINT I ENGAGED THE BRAKE PEDAL BRISKLY AND BARELY CAME TO A STOP BEFORE ENTERING THE INTERSECTION.

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Complaint Data

CategoryElectrical System:propulsion System:traction Battery
DateJan 23, 2023
StateAK
Description
2019 chevrolet bolt. Consumer writes in regard to nhtsa safety recall 21v-560.
CategorySeat Belts
DateJan 17, 2023
StateCA
Description
Gm recall #: n222383791 nhtsa #: 22v930 date issued: dec 15, 2022 brought my vehicle in to complete repairs for recall on 1/12/23. Was told that a remedy is not available despite recall being issued since 12/15/22
CategoryBack Over Prevention: Rearview System Braking, Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection
DateJan 16, 2023
StateMD
Description
Rainwater leaks through the rear windshield wiper grommet and runs down into the trunk shorting out the amplifier that is located at the bottom underneath the tire change kit. Collision alert sounds and turn signal sounds do not function because the amplifier is shorted out. There is no visible sign of water leak unless you disassemble and entirely remove 1) the top trunk cargo liner, 2) lower trunk charger compartment liner, and 3) large styrofoam tray with tire change kit. Water pools around the amplifier corroding terminals and shorting out the amplifier creating an electrical shock hazard. There are no drainage holes in the trunk well so rainwater has no way of draining.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateDec 02, 2022
StateCA
Description
I'm experiencing the loss of propulsion covered in this bulletin. It's happened around 5 times. Https://static. Nhtsa. Gov/odi/tsbs/2020/mc-10176614-9999. Pdf the malfunction indicator lamp comes on after each incident and then clears. The problem has been confirmed by a dealer and they are refusing to repair it under either the power train or emission control systems warranty. Losing propulsion is a safety issue, particularly in high speed traffic, and it needs to be fixed.
CategoryAir Bags
DateNov 06, 2022
StateRI
Description
Collided with a deer at 45mph. Enough force for airbag deployment. Airbag attempted to deploy. I can smell igniter fumes and have smoke in the vehicle however the actual steering wheel bag did not deploy.
CategorySeat Belts, Service Brakes, Unknown Or Other
DateNov 04, 2022
StateCA
Description
Parking brake engages sporadically and automatically and sometime produce loud grinding noise in front of the car. Passenger rear middle seatbelt is not retracting automatically and is not self adjusting. Reverse camera has changed from a full screen view to a smaller screen with wide bars left and bottom of the image that now is hard to see. I believe this changed due to a software update with no warning. Dealer requests me to pay for this issues to be inspected. I believe this are safety concerns and chevy should recall them.
CategorySteering
DateOct 08, 2022
StateCT
Description
The car's steering system does not return the wheels to straight ahead after going through a turn unless there is significant operator input to the steering wheel. On several occasions, I was caught by surprise and had to quickly straighten the wheels to avoid staying in a turn and running off the road, or hitting another car.
CategorySteering
DateOct 08, 2022
StateMA
Description
The steering when turning is sticky and making a clicking noise. If you turn it left it really sticks, you have to work to straighten it out. I took the car to the chevy dealership and they told me this: "performed diagnostic on the vehicle. Was able to verify customers concern. Found the steering problem is coming from a noise in the steering rack, found that the steering gear needs replacement. Gear #(42353783). Estimate w / labor is 58. 15." dealer told us it was safe to drive, but this is a safety issue: we do not feel confident driving this car, the steering is not responsive! Even though the wheels may not fall off, it still remains a steering control issue. Car is out of warranty, but we feel this should be taken care of by chevy for no charge; it only has 42097 miles on it! Looking on message boards reveals this is not an uncommon issue.
CategoryLatches/locks/linkages
DateSep 20, 2022
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact stated that while driving approximately 55 mph, the rear passenger's side door suddenly unlocked and opened. The contact stated that there were no passengers in the rear of the vehicle for the door to be unintendedly opened. The contact pulled over to the side of the road and was able to close and lock the door. The contact had taken the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed there were no recalls or service bulletins for the failure. The approximate failure mileage 45,000.
CategorySteering
DateAug 25, 2022
StateMD
Description
My 2019 bolt has about 38k miles on it. In the past few weeks, the steering has become difficult to use. The steering does not return to center as it should after a turn, creating a potentially dangerous situation. There is also a clicking noise in the steering column. I had it inspected and evaluated at the dealership and was told it needed a new steering rack and a steering shaft coupler, no longer under warranty. Cost estimate about ,000. A quick online search shows there are many other bolt owners experiencing similar issues. Yes it is available for inspection. No warning lamps or other symptoms.
CategoryElectrical System:propulsion System:charging:cable/cord:onboard
DateAug 12, 2022
StateCA
Description
After my recalled battery was replaced, the car will not allow charging,. The message charging port not available. I have gone to the dealer where they override the message to allow charging but it is only temporary and the next time battery is low, it requires a return to dealer to unlock the charging port. It happened first time july 14 and then again aug 4. Customer care at gm says it is a known problem and they will notify when a fix is available. They are no use in resolving this problem that can lead to cars stopping mid drive , I have attempted to reach a higher level at gm and they are hidden,
CategoryElectrical System
DateAug 02, 2022
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact stated that while attempting to recharge the vehicle, the charging unit that plugs into the vehicle failed to securely lock into place. The battery had to be disconnected for approximately 5 minutes and then reconnect to the terminal. Once reconnected, a spark was created, releasing the blockage and allowing the charger to operate correctly. The door that covered the socket where the plug was inserted failed to seal correctly. The contact stated that the failure was intermittent. The contact took the vehicle to the dealer who was made aware of the failure however, the mechanic was unable to identify the cause of the failure. The manufacturer was made aware of the failure. The failure mileage was 18,106.
CategoryFuel/propulsion System
DateJul 06, 2022
StateMD
Description
The battery recall on this vehicle has not been fixed by gm, your database is incorrect. The vehicle is still a fire/explosion hazard. Gm's is not in compliance with nhtsa recall 21v560 on the chevy bolt ev for myslef, a us service member ordered to duty in germany. I am active duty navy, and was ordered to duty in stuttgart germany, with a transfer date in july 2021. At that time chevy had cleared the recall, so I shipped the vehicle to germany. However once it arrived here the recall was reinstated. I contacted gm who said to contact opel in germany (their local subsidiary). Opel stated that gm in the us would ship them the parts and they would make the repairs. This was nearly a year ago, and so far no repairs have been done, and the vehicle remains a hazard to me and my family, and cannot be sold or shipped back. Every time we contact gm (or opel) we are told they are 'preparing to ship parts', and that it should take 8 to 12 weeks. We wait 12 weeks and nothing happens, so we ask them again, and they say wait another 8 to 12 weeks.. At this point I do not believe they have any intention of shipping parts or repairing the vehicle, and are therefore in violation of the nhtsa recall. Note: we are no longer located in maryland, we are in germany, but your form does not allow for overseas addresses, or us forces (apo ae). I suggest you correct your online form, as americans overseas serving our counry should not be disenfranchised.
CategoryElectrical System
DateJun 17, 2022
StateNY
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategorySteering
DateJun 10, 2022
StateTX
Description
The steering will not return to center after completing a turn while vehicle is moving. I have two other bolt evs (2017 and 2021) and a chevrolet suburban 2018 and they all return almost perfectly to center while moving after a turn. Dealership is refusing to fix under warranty and the warranty is just about expired. I believe the problem is related to poor quality grease used in the "steering gear" (otherwise know as the "rack" part of a rack and pinion).
CategoryElectrical System, Fuel/propulsion System
DateMay 21, 2022
StateOR
Description
Part of the charging element - the metal clip- locks up and will not allow the car to be plugged in to charge. According to chevrolet dealer this is a known issue but customers have not been notified by gm. They do not have a fix other than taking the car to the dealer and doing a factory reset. This is dangerous for people who may not discover the problem until their car is too low on miles/charge and may not be able to get it reset. It is happening multiple times, even after dealer reset.
CategorySteering
DateMay 20, 2022
StateCA
Description
The steering started clunking when turning. You could hear a noise and feel a jerk when turning. The dealer said the steering gear had failed.
CategoryFuel/propulsion System, Steering
DateApr 15, 2022
StateTN
Description
on 4/13/2022, my wife was driving her 2019 chevy bolt ev when a dash light came on. When she told me about the light, I checked gm's mobile app and the diagnostic information stated, "immediate attention, lithium-ion battery: issue found with on-board charging system. Please schedule a service appointment." this was odd since I knew that the vehicle had a full battery replacement due to the safety recalls for this particular vehicle. The replacement occurred at reeder chevrolet in knoxville, tn in november of 2021. I also noticed a considerable range drop while driving the vehicle prior to this warning. I notified reeder chevrolet and they were unable to service the vehicle in a timely manner so I reached out to beaty chevrolet in knoxville, tn. The next day we decided to drop off the vehicle, knowing it could take a while. As we were heading to the dealership, my wife stated she nearly wrecked her car because the steering became very difficult to turn, and could not turn in traffic properly. She said she had to force the steering wheel with all her strength just to get it to turn. When we got to the dealership, I reported the incident to them and they said they would look into it. I got a callback today, 4/15/2022, that the battery is fine and that reeder chevrolet did not perform the battery replacement correctly. They did not perform the proper vacuum replacement of the coolant and the computer sent a code. They stated they performed the proper coolant fix and that my range should go back to normal. As for the steering, the steering has been confirmed by their technicians at beaty chevrolet that there is in fact a major problem with the steering assembly. A new replacement is needed and should take 12 hours to complete with the cost of 00. 00. I believe this is not the only incident due to other bolt owners stating they have the same issues (chevybolt. Org). This needs to be recalled for the safety of the driver and others.
CategoryElectrical System
DateMar 31, 2022
StateNY
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateMar 14, 2022
StateMI
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a notification for nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateMar 11, 2022
StateMD
Description
Last week, we had our 2019 bolt serviced at a dealership - they had "replaced drive motor battery high voltage manual disconnect" and did some sort of check on the "high voltage battery." we had also showed them a message we got from on star that an "issue had been detected with the electric drive unit" and get it serviced within seven days. We bought the bolt in the fall of 2019 and it has less than 5,000 miles on it. We are on the waitlist for the lib recall. 6 days after getting the car back from service, my wife was driving the car when suddenly the car went completely dead. Fortunately, she was not on the highway where she could have been killed, but on a quiet suburban street. I came over to assist and we arranged to have it towed to the chevy dealership. After the bolt stopped running, my wife again received the message saying "issue had been detected with the electric drive unit." they are now working on the bolt. They are telling us that the problems are (1) the 12 volt battery has low state charge power and needed to be replaced and (2) there is a "faulty accessory power module" which they have ordered a part for. They do not think it is lib related. They are not sure what "electric drive unit" means and will need to check with chevrolet.
CategoryElectrical System, Fuel/propulsion System
DateJan 31, 2022
StatePR
Description
The car's ac, which cools the battery stopped working. The vehicle says to be serviced immidiately but chevrolet has not found a local dealer or mechanic in puerto rico (where my car is currently situated) that can service it. I am afraid the car will light on fire because the car already has a battery recall, which they have yet to resolve as well.
CategoryUnknown Or Other
DateJan 24, 2022
StateMO
Description
Chevrolet has yet not made the replacement battery available for my 2019 bolt. I received a letter in mid november saying my car was on the "priority list". I attempted to make an appointment around thanksgiving of 2021 and now, 8 weeks later, they say the replacement battery is still not available and the dealer has no idea when they'll get it. The chevy "concierge" has not been helpful at all. They don't know either when a battery will be available and send me to talk to the the dealer. The dealer says that chevy has not given them any estimate about when the battery will be available. For obvious reasons, I feel the car is unsafe.
CategoryElectrical System, Power Train
DateJan 19, 2022
StateOR
Description
Solenoid on charge receptacle that asserts locking latch gets stuck in extended state leaving the car in a bricked state - out of charge and unable to insert a charger. This occurred after receiving the new battery packs covered by recall and the dealer did the associated firmware upgrade after the battery recall fix. Also - when observing the bolt forums the "stuck latch preventing charging" is occurring on quite a number of other bolts - fw bug??
CategoryElectrical System
DateJan 14, 2022
StateOR
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that he was on a waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateJan 04, 2022
StateIL
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System, Fuel/propulsion System
DateDec 18, 2021
StateCA
Description
Fire risk. Chevy bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have not remedied this in a timely manner as it has been since august 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in october but they have taken no action to fulfill the offer and now it is dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection
DateDec 03, 2021
StateHI
Description
I made the mistke of purchasing a chevy bolt ev in 2019. The cars have been on a recall since 11/2020 for batteries that set fire. Three times chevy has called my car back to the dealership and done nothing but reduce my battery charge level to 80%. This is not acceptable because the car will no longer cross the island and return at this level. They kepp saying they will put never batteries int he cars but that started over a year ago and they have done nothing. When I asked them about when the battery swap might happen they tell me they do not know. When I asked if they had bolts with good batteries that they could swap they said no. I'm being given the run around by gm.
CategoryElectrical System
DateNov 08, 2021
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateNov 02, 2021
StateIL
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned that the vehicle may catch on fire in his senior townhome community. The dealer was made aware of the recall but informed the contact that they were not aware when parts would be available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Engine
DateOct 25, 2021
StateIL
Description
I am an owner of 2019 chevy bolt. I had this car since the day 1, baught it brand new from the dealership, and not only when I purchased it the dealer had no proper information abut it, I have tried contacting the gm customer care regarding the first, second and third recall. I have asked the gm regarding the recall, if the recall that the dealer will try to fix will not solve the issue, will I still be in the risk of having my car catch on fire? Can the gm guarantee me that after having all of my recalls done prior to the final one that just came in that they had fixed the issue and that my vehicle is safe now considering I have a child. The response was: " we cannot guarantee that to you, because we can only try and see if this will solve the issue." so the issue is not solved, my vehicle is a danger not only to me but to my neighbors and to my family. Foremore, gm does not want to buy back the vehicle even though they know it is their mistake and it is their defect.
CategoryElectrical System
DateOct 19, 2021
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryElectrical System
DateOct 11, 2021
StateVA
Description
Gm recalled bolt for possible battery fire in 2020 & 2021. At the 2nd recall, I started msrp swap with gm. Since gm dragged my case intentionally, I filed bbb auto complaint. Though bbb, gm agreed with msrp swap on 9/9 (verbal agreement between bbb & gm). Since then gm has been silent. Gm claimed they can't find a dealership to do msrp swap. However, as a consumer, this isn't my problem, but gm needs to step up to find a dealership for msrp swap. Otherwise, gm's msrp swap agreement is useless. Meanwhile, gm recommended bolt owners to charge up to 90% of battery capacity, maintain battery mileage above 70m, park 50ft from building/other cars, and park open space. The car is basically useless, and we fear our car might burn down our house/life as well as neighbors.
CategoryElectrical System, Fuel/propulsion System
DateSep 17, 2021
StateMI
Description
Gm has been unable to provide a remedy for gm recall n212343880, nhtsa#21v560 in a timely manner, and has issued recommendations that are impossible for most owners to adhere to. Most recently gm has communicated that owners should park outside 50 feet away from other vehicles and structures. I live in a moderately densely populated area and this is impossible. I can not prevent other drivers from parking near me. Gm should be required to buyback vehicles which have a safety defect which they have are unable to repair in a timely manner. Bolt evs have been under safety recalls for almost a full year now, and no gm action to date has been successful in preventing bolt fires.
CategoryElectrical System
DateSep 16, 2021
StatePA
Description
Unknown I wish to file a complaint against chevrolet in regards to the chevy bolt recall. The new official guidance that states we should not park within 50 feet of another vehicle in my opinion is not realistically feasible and deems my vehicle unusable. I am also concerned this puts the burden of liability on myself if collateral damage does occur in a case of a fire. Below is a bloomberg article providing further details to the source of my complaint. Https://www. Bloomberg. Com/news/articles/2021-09-15/gm-tells-some-bolt-owners-to-park-50-feet-away-from-other-cars
CategoryElectrical System
DateSep 16, 2021
StateGA
Description
The bolt has been recalled for a faulty battery issue, with no known timeline for repair. I have been told not to charge overnight, park indoors, let it drop below 70 miles or charge above 90%, and to park 50 feet away for other cars when charging and not let it charge unsupervised. The guidelines provided by gm are causing the vehicle to be out of service, as they make charging and driving the vehicle impossible.
CategoryElectrical System
DateSep 14, 2021
StateIA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number 21v560000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryElectrical System
DateSep 13, 2021
StateIA
Description
The contact owns a 2019 chevrolet bolt ev. Upon investigation, the contact was made aware of nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
CategoryElectrical System
DateSep 03, 2021
StateCA
Description
Due to the 2 recalls on my car and the expansion of the recall to 2020-2022 bolts, I have lost all confidence in the safety of my 2019 chevrolet bolt. And I have lost complete confidence in chevrolet's ability to fix this in a timely matter. Since my charger is in my garage, the bolt is close to the garage (and house) during charging. Plus the main bedroom is above the garage. Even when it is not charging, the bolt is still very close to my garage, main bedroom, and house. In addition, I live near the mountains in the foothills. It is a high fire danger area. If something happened to the bolt, it could cause a lot of damage to my neighbors and surrounding area. Given all of this, chevy should be buying these cars back at a premium to help us buy other cars and "be whole" again. This is an absolutely disaster and bordering on criminal given the number of explosions. How long must be wait until someone gets seriously hurt from this? What if a child is near the car when it burns or, even worse, is in a burning car? If someone gets hurt or dies from this, it is definitely on chevrolet but also nhtsa for not being more aggressive on getting these cars off the road and out of driveways.
CategoryFuel/propulsion System
DateAug 31, 2021
StateCA
Description
The manufacturer, gm, has failed to remedy this safety recall for my vehicle in a timely manner. The 2019 bolt ev I purchased from gm presents a real and present danger as a fire risk, while I am being told to limit my vehicle's usage. I cannot easily follow their safety guidelines because this is the only car my family owns -- we cannot simply give up visiting relatives to not deplete the car below 70 miles of range nor can we personally watch the hours it takes to recharge the vehicle outdoors. This renders the vehicle wholly unusable as a modern car that I paid for in a new condition. I do not feel safe putting my daughter in this vehicle, nor parking it in our driveway. In addition, I live in california, and I would be devastated if my vehicle was the cause of a fire in this state. I have called the gm concierge line 8 different times over the past 8 weeks (I have the records) to attempt a vehicle swap, and every single time after their initial conversation to gather details, gm has not responded to me with any updates. The latest incident was a bolt ev that exploded in sacramento. I want a working car, not a lemon waiting to kill me.
CategoryElectrical System:12v/24v/48v Battery
DateAug 30, 2021
StateWA
Description
2019 chevrolet bolt. Comsumer writes in regards to defective propulsion battery. The consumer requested to be provided a new vehicle same make, model, and color. Or, be refunded the purchase price of the vehicle. The consumer was aware of the recall.
CategoryElectrical System, Fuel/propulsion System
DateAug 22, 2021
StateNY
Description
Our bolt seems to have been under recall more than it's not. We've had range subtractions to try to limit the chance of fire for years. Now we have more major range subtractions, can't park it indoors, and can't charge it overnight or unattended. We are also currently at the best temperature for these limits and they are making the vehicle un-drivable due to lack of range and time to charge, these issues will become even worse as the season changes and we start to get colder for winter. We've done all the previous recalls and waited on gm to stop trying to dance around the problem with software and just replace the known parts that have manufactured defects. We feel we've waited long enough and have done all we can to help gm sidestep their known hazard, and the news and recalls get worse and worse. We contacted gm back in july and started our buyback claim, since then sadly gm's reps have stopped responding since late july.
CategoryElectrical System
DateAug 21, 2021
StateCA
Description
Gm keeps sending me letters saying that they still dont have the parts to fix my vehicle the only solution that they provided till now is to park and charge my car in the driveway in the event that the car catches fire it won't burn the house !!!
CategoryElectrical System
DateAug 20, 2021
StateME
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification for nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available. The contact had not experienced a failure. The manufacturer was not notified of the failure. Vin tool confirms parts not available.
CategoryElectrical System
DateAug 20, 2021
StateOR
Description
I received another recall letter regarding the battery issue today stating the fix has no date in sight. I was denied a buyback by gm. Gm has further stated that it's unsafe to charge the car fully, unattended, near a structure, nor should it be allowed to fall below 70 miles of range. My safety and that of my passengers and my home are at risk. Also, I'm paying full price for a car that I have fractional use of. This is entirely unacceptable
CategoryElectrical System
DateAug 19, 2021
StateAZ
Description
Today my 2019 bolt premier, that had “the final software fix” recall done a month ago, had the following errors: * propulsion power is reduced * battery fault; vehicle won't restart * battery charge is shown as full, but says “low” * I could only shift into neutral * then, tried to turn the car off, and it auto rebooted with this screen: initializing; wait to shift * after initialization was complete, I got the other errors * to stop this rebooting cycle, I had to: * dismiss all errors (with check button on steering wheel) * turn off the power with my foot not on brake * tried a “hard reset”, but it didn't change anything had it towed to the nearest certified dealership on 8/7/2021 and they haven't received a fix from gm. The car is still undrivable 11 days hence. They have provided me with a rental, but doesn't meet my handicap needs.
CategoryElectrical System:12v/24v/48v Battery
DateAug 13, 2021
StateIA
Description
2019 chevrolet bolt. Consumer writes in regards to defective battery in vehicle. The consumer stated the vehicle was not safe to own. The manufacturer was notified.
CategoryElectrical System
DateAug 12, 2021
StateAL
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification for nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount for the recall repair. The dealer was contacted and informed the contact that no parts were available for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue however, no further assistance was taken. Vin tool confirms parts not available
CategoryElectrical System
DateAug 09, 2021
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received notification of nhtsa campaign number: 20v701000 (electrical system) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and advise the contact to locate a fast charging station. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateAug 09, 2021
StateMN
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System
DateAug 07, 2021
StateVA
Description
Our 2019 bolt is overwhelmingly more likely to cause a fire than comparable ice cars due to the battery defects. Gm first tried to resolve this with a software “fix” that didn't actually fix anything. There have continued to be fires with this “fix” applied. I park my car in a parking lot because I live in a townhome. Should it catch fire, my neighbors cars are also at risk of catching fire. I have nowhere available to park it to keep it away from other vehicles or property. Gm says they'll replace affected battery cells but isn't giving a timeline or telling customers how they intend to know which parts of the battery are affected or how they can say with certainty that parts that are unaffected will remain that way. Gm isn't standing by their product at all, and they're leaving customers out to dry. Now not only is my personal safety and that of my family at risk, but my neighbors as well. The car has decreased functionality since gms guidance is to both not fully charge the car and to not let the charge drop below 70 miles of range. Knowing these limitations I would not have bought a full price new car. I've tried to work with gm on this issue but they refuse to do anything. The trade in value for this car has plummeted so it would be a financial loss to sell it and I have no other car to use. This is now the second recall for this issue and the statements from gm on how they intend to fix it don't inspire confidence. They must be held accountable.
CategoryElectrical System, Power Train, Unknown Or Other
DateAug 03, 2021
StateIL
Description
vehicle was driving in drive mode, and began to surge as if it was regenerating hard (felt as if downshifted quickly in a manual), which was odd since it was in drive not low. Pulled over and placed the car in park. Car began to smoke (first noticed from the front underbody). Exited the vehicle and got far away. Called 911 and gave the dispatcher the information. The car lit on fire. Called 911 let them know the fire had begun. Car fully burned by the time the fire department was able to put out the fire. -what component or system failed or malfunctioned, and is it available for inspection upon request? Unknown, and it will be available for inspection if requested. -how was your safety or the safety of others put at risk? The fire could have easily killed someone and having to stand on the shoulder of a multilane highway next to a blaze was dangerous. -has the problem been reproduced or confirmed by a dealer or independent service center? There is no vehicle left after the fire (total loss confirmed by insurance) -has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance co. Has. Gm will be -were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights appeared at any time
CategoryElectrical System
DateAug 03, 2021
StateCA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system) however, the dealer informed the contact that the part for the recall repair was not yet available the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryFuel/propulsion System
DateAug 01, 2021
StateKS
Description
We own a 2019 chevy bolt affected by the july 23 recall. There have been 9 2019 bolts that have caught fire. The 2019 bolts with batteries made in korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out ev battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? Could it catch fire while parked near other cars? What if a child was waiting for a parent in that car? With charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not ok. Gm already tried to use software to detect defects, and they admit that it failed. They won't say how things will be different this time. They also won't say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? Gm has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by gm, we don't have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we've been told that gm will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can't do that? Gm must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.
CategoryElectrical System, Fuel/propulsion System
DateJul 31, 2021
StateIL
Description
After having the car's software "fixed" in may 2021 according to the previous recall instructions, we are informed that battery fires may occur in 2017-2019 chevy bolt evs with defective battery packs manufactured in s korea by lg energy. Based on our vin, gm informs us that the battery pack in our 2019 boltev was made by lg energy and instructed us to limit charging and keep the battery within a limited charge range. In our living situation we cannot park the car outside as also advised by gm due to the battery fire hazard. Therefore, we now face severe limitations in owning and driving this car. 1. The danger of a car fire originating in the battery, endangering residents and common property in our condo building, including cars parked in neighboring spaces in the building's ground-floor garage, potentially leading to a condo association requirement that we park the car off-site, at considerable expense and inconvenience; 2. Greatly reduced battery range: only 110-mile range instead of the advertised 238-mile range, greatly reducing the feasibility of longer-range travel in the car; 3. Massively reduced resale value due to these issues, making it financially impossible for us to replace the car on our own; due to the problems with this vehicle, we cannot drive or charge it as advertised, nor easily replace it. Gm should either promptly replace the entire battery pack to entirely eliminate the chance of a battery fire from this defect or buy the vehicle back for a reasonable sum that compensates us for this grave disappointment and allows us to purchase a new boltev with minimal cost to us, the innocent consumers.
CategoryElectrical System
DateJul 30, 2021
StateMA
Description
The contact owns a 2019 chevrolet bolt ev. The contact received a recall notification for nhtsa campaign number: 21v560000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Unknown Or Other
DateJul 30, 2021
StateMA
Description
I have a chevrolet bolt ev that was recalled due to risk of battery fires. It took many months of waiting and being unable to charge the car fully, but a fix was issued that scanned the battery and added monitoring software. Two fires have since occurred on 2019s with the fix applied. So now gm has said to follow these guidelines until they can find and fix a separate issue. My car is unusable under the guidance that gm has issued, which includes no charging overnight, no parking inside, no charging to 100% and try not to run below 70 miles of charge. There is no timeline for the repair for the recall and I have no confidence that they will fix the batteries appropriately since they are saying they will replace parts of the batteries rather than whole batteries, but as I understand it, new and old battery parts aren't safe to mix. The car is unusable, unsafe and a fire hazard on my property despite having less than 15k miles on it, but I cannot get gm to give me a loaner or let me park it at a dealership while I wait four or more weeks for a review on a potential buy back case.
CategoryElectrical System:12v/24v/48v Battery
DateJul 30, 2021
StateAZ
Description
The contact owned a 2019 chevrolet bolt ev. The contact stated that the vehicle was parked in the garage on the charger when the contact heard the vehicle's horn. The contact entered the garage and saw white smoke coming from underneath the rear of the vehicle. The contact was able to unplug the vehicle. The contact's son called 911. The contact stated that when the fire department arrived at his home the passenger rear on fire. The fire department extinguished the fire. A fire department report was filed. The contact was treated for smoke inhalation. Additionally, while the contact's wife was attempting to exit the residence, she broke three toes and was taken to urgent care the following day. The fire department inspected the vehicle but was unsure if the fire was due to the battery. The insurance company had the vehicle towed from the residence and deemed the vehicle a total loss. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.
CategoryEquipment:electrical:infotainment
DateJul 30, 2021
StateMA
Description
The contact owns a 2019 chevrolet bolt ev. The contact stated while driving approximately 10 mph, the infotainment screen failed to function as designed. The contact was unable to see charging level of the vehicle. The contact stated that there was no warning light illuminated. The vehicle was not taken to a dealer or independent mechanic for diagnosis or repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 19,000.
CategoryFuel/propulsion System, Unknown Or Other
DateJul 30, 2021
StateCT
Description
Within the first 20 months of ownership of my vehicle - I became aware of multiple reported fires due to the battery on other similar 2019 chevy bolts (and other years) where (like my vehicle) had batteries manufactured in korea which subsequently found to contain a number of defects which pose a fire risk. For many months and currently I have had harsh limitations placed on how far I am able to drive my vehicle due to requested safety measures gm is requesting (to not charge over 90% and to not let the vehicle go below 30% - effectively limiting range by 60%). Additionally, we are not able to charge the vehicle overnight and must remove the vehicle from the garage after charging due to fire risk. This is unacceptable! I requested a buyback from gm or msrp swap but was denied. There is currently no fix available and it's unclear to when if this will be fully resolved. I am afraid to use my vehicle as my charger is located in my garage where my sons bedroom is directly above the garage. My vehicle poses a great risk to my families safety.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 29, 2021
StateNJ
Description
There is an open recall on my vehicle, but chevy never notified me about it. I received an email about the initial recall in november 2020, but found out about this most recent recall only from the chevy bolt ev facebook group I am part of. Searching my vin on the chevy website did not yield any results for a couple of weeks (now it says that there is an open recall but no remedy yet), but now searching the vin and looking at the battery sticker information tells me that I am, indeed, part of this recall and have never heard anything directly from chevy. Many others in the group reported receiving an email but I have not received any communication. This seems very suspect and very dangerous. I purchased the car used from a dealer but since I received the original nov 2020 recall information I know that chevy has my information, they just didn't contact me for some reason.
CategoryElectrical System, Fuel/propulsion System
DateJul 29, 2021
StateCA
Description
Since about november of 2020 this vehicle has been under a recall, due to potential fire danger of the batteries. The interim solution was to not charge the battery above 90%. Within the last couple of months a "final" solution was initiated by gm, to solve this potential fire situation. I have had this "final" solution performed on my vehicle by the dealer. Now, we are informed that fires are still happening on these vehicles, even with the final repair. We are now told do not charge overnight un-monitored. Do not let the battery get below 30% or above about 80%. Do not store the vehicle in doors. I now read that gm does not expect any sort of "new" solution until september, or perhaps later. None of this works for us, with our current usage of this vehicle as our main transportation.
CategoryFuel/propulsion System
DateJul 29, 2021
StateOR
Description
There is not a specific incident with my own vehicle, but my complaint lies with all models, including my own, that have been determined to have a high fire risk, particularly the 2019 year model and manufacturing source of my battery. The recently re-activated recall (nhtsa# 21v560) indicates that gm has again recognized the risk of danger but has failed to address the manufacturing defects within their battery systems in a timely manner. After recognizing a battery fire risk over a year ago, gm's initial recall fix was insufficient to effectively reduce the risk of fire and potential harm to property and people. During the previous recall, gm had recommended a reduction of charge to reduce the risk of fire and during this re-issue of the recall has recommended even more restrictions on the charging levels and logisitics of when and how to charge the battery safely. These recommendations over the life of this extended recall has drastically reduced the function and capabilities of the vehicle as implied by gm when I originally purchased the vehicle. Essentially, the safety of my vehicle and therefore of my property and family is at risk, and despite the recent recall, gm has not moved quickly to address this issue by repairing the vehicle to reduce the risk of fire.
CategoryElectrical System, Fuel/propulsion System
DateJul 28, 2021
StateMO
Description
Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by chevy putting myself and family in undue stress.
CategoryUnknown Or Other
DateJul 28, 2021
StateOR
Description
I was sold a vehicle that is 30 times more likely to catch fire than any gas propelled vehicle (https://allev. Info/2021/07/early-chevy-bolts-much-more-likely-to-catch-fire-than-a-gas-car/). To date, gm's solutions have been unacceptable. First, hobbling the car so that it performs at 90% capacity was offered, though I did not agree to purchase 90% of an automobile. Then it was "fixed" and deemed safe, yet more fires have occurred within the supposedly repaired vehicles. Gm's current solution is to again limit the battery charge to 90% (owner's responsibility), to not leave the car unattended while charging (it can take many hours to charge, so this is an onerous and ludicrous ask), and, remarkably, they've stated that the vehicle should not be left in or near a structure in case of fire. Shall I just chance burning down the local farmer's field or forest that I'm forced to park it in, then? I've requested a buy back by chevrolet and was refused. This is a preposterous situation that puts me, my passengers, and others around me in danger.
CategoryUnknown Or Other
DateJul 28, 2021
StateNC
Description
My vehicle is under it's second recall for a potential battery fire. This has not happened as of yet but I am submitting this to support action by the nhtsa to improve the fire safety of bevs it seems to me that these vehicles should be constructed so that they are more resistant to causing a major fire without any obvious indication that there is a problem prior to the fire. I believe that the problem is being minimized due to a rather low percentage of vehicles catching on fire so far. In addition, gm's latest instructions for customers places an undue burden on them to provide their own remedy. Gm's instructions have requested customers to take actions they likely do not have the expertise to accomplish. For example, admonishments to park out side do not provide instruction as to what this means. I can park my vehicle outside but then it is adjacent to other vehicles and is still somewhat close to my house. This still seems rather dangerous.
CategoryFuel/propulsion System, Unknown Or Other
DateJul 26, 2021
StateNM
Description
Incident hasn't occurred yet. Worried about car and property. Leaving car outside is an invitation for car thieves in our area and we're having major hail storms.
CategoryElectrical System, Power Train
DateJul 25, 2021
StateAZ
Description
battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you
CategoryElectrical System, Fuel/propulsion System
DateJul 25, 2021
StateMA
Description
Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the bolt ev a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple bolt ev battery fires, gm acknowledged the issue first in nov 2020, it took gm roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other bolt evs have caught fire, gm started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my bolt ev is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need gm to buy back the bolt evs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.
CategoryElectrical System
DateJul 25, 2021
StateCA
Description
This is the second recall for the same problem. In the original recall, gm attempted to identify defective battery modules and then replace. They also installed software to monitor the batter in an effort to detect defective modules. Clearly this approached has failed. Will the nhtsa review gm's new methodology to identify defective battery modules? If their approach failed the first time, how do we know it will be successful this time?
CategoryElectrical System, Fuel/propulsion System
DateJul 25, 2021
StateNY
Description
I currently lease a 2019 chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in march. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. My family, my property and even people I park next to while out in public are at risk. Gm must be forced to either replace the entire battery pack in every vehicle affected by this recall or replace them with newer models containing safer batteries. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable until gm provides a complete, effective solution.
CategoryFuel/propulsion System
DateJul 25, 2021
StateCA
Description
I have a 2019 chevy bolt ev, with a potential for the high voltage battery to catch on fire. There was a first recall back in nov. 2020, manufacture states that there was a final fix for the high voltage battery. I took the vehicle in for the final fix. Recently there was a 2019 chevy bolt that caught on fire with the final fix for the recall. Now there's a second recall for the same issues, now I can not park my car inside the garage and not charge it at night, because of a potential for the vehicle to change on fire. I have 2 boys that lives about the garage and I live in a townhouse. This recall is a safety problems for everyone, it poses a safety risk while the vehicle is charging. The vehicle is a safety hazards to the public and building structures.
CategoryElectrical System
DateJul 24, 2021
StateTX
Description
This is the second recall for a faulty battery. There is severe limitation on how I'm supposed to use my car. If I don't follow it there is a risk of fire putting me and my family at risk. I have to charge the car or I will not have a way to work. The batteries are clearly faulty and should be replaced. They knew doing half measures putting all owners at risk.
CategoryElectrical System, Power Train
DateJul 24, 2021
StateGA
Description
I have a 2019 chevrolet bolt with a us made battery. It is not part of the recall for battery fires. Nhtsa, chevrolet, and lg all say that the problem with the fires is "2 rare manufacturing defects" and not an issue with the battery design or the manufacturing process. It has a 60kwh battery just like the korean made batteries that have caught fire. It is produced at an lg factory following their industrial design, and presumably the manufacturing process is the same as at the korean factory - since it was a defect that caused the problem, and not a manufacturing problem. However, lg has had to recall batteries made for other brands of autos. Lg has had to recall home storage batteries. Looking at all the different batteries that lg has had to recall, how can I trust nhtsa when they restate that the problem is a rare manufacturing defect that was identified by chevrolet and lg? Can I believe something that was identified by a manufacturer who has had to recall multiple batteries for multiple cars and stationary situations? I would like you to investigate the manufacturing process that lg uses, and be sure the non-recalled batteries are truly safe, especially for the 2019 chevrolet bolts that have the exact same battery as the ones that caught fire. Thank you. Anne mellinger-birdsong 934 artwood rd ne atlanta, ga 30307
CategoryElectrical System, Fuel/propulsion System
DateJul 24, 2021
StateOH
Description
My bolt falls under the recall for a main battery pack defect that has resulted in several car fires. Chevy states we should part outside our garage if the car is parked and charged there. This is a major inconvenience to owning the car. I requested a buyback several months ago when they were being offered by chevy. Since ohio's lemon laws are poor I was denied. I had little faith chevy could find the problem with software and I was correct.
CategoryElectrical System
DateJul 24, 2021
StateNY
Description
The recall on the defective batteries in the 2017-2019 chevrolet bolt evs has presented a safety risk and a loss of function that has reached a completely unacceptable level. Us as owners are living under the spectre of a fire that can cause significant personal or property damage and to date, gm's recalls have failed. Gm just released their second recall for the issue after fires continued after applying the first fix. In addition, the guidance of how to use the vehicle after completing the new recall renders the car unusable from a practical perspective. As an electric vehicle, range is limited and is affected by cold temperatures and highway miles. The guidance to reduce the charge to a maximum of 90% and never drive below 70-miles range severely hampers the usefulness of the vehicle. Additional guidance includes not parking indoors, and not charging overnight. The car takes 8-hours to charge; how are we to avoid overnight charging? The gm recall has been ongoing for many months and has now failed; putting all owners in danger both physically and financially. Something needs to be done to protect owners. At this point, only a buy-back seems viable to avoid severe damages to owners. As it is, the resale value of the vehicle has plummeted due to these severe safety issues.
CategoryUnknown Or Other
DateJul 24, 2021
StateCA
Description
Battery catching on fire. Instead of replacing the battery they keep doing software update now they want us to park it outside , not charge at night when it's whole purpose to charge cheaper, or babysit your car for 9 hrs so it's unattended.
CategoryElectrical System
DateJul 23, 2021
StateTX
Description
Chevrolet has a major safety defect on their hands with the 2017-2019 bolt ev. In 2020 a safety recall was issued on the bolt ev around batteries catching fire in unattended new, low mileage vehicles. A temporary fix was assigned to restrict the battery's state of charge to 90%. After several months, a "final" software fix was issued to address the problem (n202311731). Since this fix, two additional fires have occurred in low mileage / non-abused or damaged vehicles. Today chevrolet issued an additional recall (n212343880) stating that battery cell swaps would be required and owners should not maintain a state of charge outside of 30%-90% (reducing the range from 235 miles to 140 miles or less). As an owner with some moderate knowledge of lithium polymer batteries, I do not have confidence that chevrolet will be able to successfully detect manufacturing defects at scale and replace all impacted cells. As this is the third critical safety recall on a single component, which is fully warranted and under a low mileage, nhtsa needs to critically review if chevrolet dealerships have the capabilities and training to properly diagnose and replace individual lipo cells within a battery pack. As an owner, the only "real" solution which would give confidence of a safe vehicle would be a full battery pack replacement, or a full buy back of the vehicle in question, regardless of local state lemon laws. So far, vehicle buybacks seem strongly tied to local state lemon laws. This is an unacceptable situation for owners from a safety position.
CategoryElectrical System
DateJul 23, 2021
StateCA
Description
In response to safety recall n202311731, gm updated the battery management software in my 2019 bolt on 6/4/21. I was not satisfied that updating the software would solve a physical battery pack problem and requested a buyback (which gm had been granting since february 2021). Gm case no. 9-6763124491 declined on 6/29/21, and gm referred me to bbb autoline. Gm rep would not tell me why my case was declined when many others were clearly approved. Vermont bolt burned on 7/1/21. Filed bbb case no. Chv2119981 7/2/21. On 7/13/21 bbb determined my complaint not "within the jurisdiction" of the program because there were "less than 2 repair attempts". Now gm issues 2nd recall n212343880 saying that batteries may be replaced, but gives no timeframe. While I wait with a potential fire/safety issue, the recall instructs me to limit charges, limit charge down (resulting in only 63% useful charge), park outside, do not charge overnight. My landlord has told me that I cannot park my bolt on the property, so I now have no access to charge my car. I'm afraid he will not renew my lease (we are in ca at beginning of fire season). Gm will not tell me what happens when the software identifies a problem--the rep just repeats that "gm has total confidence in the update". I have no idea how long I will have a limited use car. I do not have enough range to visit and care for my aging father. Gm should buy back bolts from owners who cannot operate their cars under the new recall limitations, especially since there is no timeframe given.
CategoryElectrical System
DateJul 23, 2021
StateCA
Description
We have known that these cars have defective batteries for at least 8 months. Gm has had plenty of time to fix the issue but they've waited around, endangering many and limiting the amount we can drive without being tethered to a charger. I leased this particular car because of the range. Now the range is yet again reduced. This isn't what I paid for. The suggestion to park outside does me no good. I park in a carport. If my car catches fire, so does the structure and the other cars. The problem didn't start when they announced the issue, it started when they sold the cars with the defective batteries. We don't know how long they knew before they announced it. They cannot get away with this.
CategoryElectrical System, Power Train
DateJul 23, 2021
StateCA
Description
The car's electronics under the hood got very hot when charging at level 2 (chargepoint wall charger) at home at night in mild ambient conditions (low 70s deg f). The surface of the electronic component boxes on top of the engine compartment were very hot to the touch but not burning the skin. It is not clear whether the propulsion battery also got very hot or not, but later on car's display showed that car consumed 10% of used electricity for “battery conditioning” since the last full charge, namely since the car was unplugged and started to use battery power to keep battery cooling system going. This implies that it is quite possible that the battery also got hot (>100 deg f, since this temperature is what I have had observed in the past was the trigger temperature for initiating battery conditioning/cooling, e. G. 30 minutes into fast charging - fcdc - when ambient temperature was in the low 90s). The temperature measured by electronic thermometer on the surface of one of the electronics boxes under the hood indicated 113 deg f one hour after the car was unplugged and moved out of the garage, while the ambient temperature was measured to be 72 deg f. This implies the temperature of car components was even higher an hour earlier during and right after charging. If the car continued to charge, it is possible it would be in danger of catching fire since it appears the cooling system was not able to stop electrical component temperatures from rising. As far as I am aware, this car is the only bolt ev that has been observed to reach unexpectedly high temperatures when level 2 charging (240v 32a = 7. 6 kw) without actually catching on fire.
CategoryElectrical System, Power Train
DateJul 23, 2021
StateMI
Description
My vehicle is fully electric and has been under a recall for fire risk from the high-voltage battery. I completed the remedy from the manufacturer earlier this year, but now a new recall has been placed because the original remedy didn't actually fix the problem. The manufacturer is now stating that they will need to replace some/all of the battery, and they've said it isn't safe to charge the vehicle overnight, charge it in my garage, or charge it fully to 100% capacity. This means I'm unable to use my vehicle safely to drive to work or other required activities. I'm dissatisfied with general motors' response to this safety issue, and I'm requesting that they approve vehicle buy backs for any owners of affected vehicles who request them to do so.
CategoryFuel/propulsion System
DateJul 23, 2021
StateTX
Description
The battery in these vehicles is prone to catching on fire when charging, resulting in the complete destruction of the vehicle. Gm has been failing to repair these vehicles for over a year. They have now issued a third recall for the same problem with no resolution and guidelines that require owners not to use their vehicles in any reasonable manner. This recall represents a serious danger to life and property, with a fire that could cost untold damages. These vehicles are unsafe, and gm is clearly unwilling or incapable of repairing the defect.
CategoryFuel/propulsion System
DateJul 23, 2021
StateKS
Description
Gm's recall solution is unacceptable and leaves consumers with virtually unusable vehicles if they follow gm's safety recommendations. This situation has been allowed to go on too long and we are lucky that no one has gotten hurt.
CategoryElectrical System
DateJul 21, 2021
StateAZ
Description
As a 2019 bolt owner I am once again being asked by gm to limit my charging to 90%, do not charge unattended ( overnight while you sleep) , and do not park in the garage or carport. My family does not want to ride in my vehicle due to fire risks. Trade in values are greatly affected to any 2019 bolt now. I do not feel safe and I want gm to buyback my 2019 bolt asap. How many more fires must 2019 bolt owners endure until gm is forced to buy all of them back? How many people will need to die first???
CategoryElectrical System
DateJul 19, 2021
StateOR
Description
Owners of 2019 bolts are being cautioned to keep their cars parked outside. Some 2019 bolts have ignited even after both recall battery fixes. My bolt can only be parked outside, very close to neighbors and under trees.
CategoryElectrical System
DateJul 19, 2021
StateFL
Description
The car battery lit on fire and the car burned.
CategoryFuel/propulsion System
DateJul 18, 2021
StateCA
Description
On may 11, 2021 I responded to gm's safety recall notice by bringing the car to a local chevrolet dealer, who performed the service as per gm's instructions. Since then the battery has continued to charge or attempt to charge for several hours after it has been fully charged as indicated by the instrument panel readout and the dashboard indicator. I reported the problem to gm by phone several weeks ago and was instructed to bring the car back to the dealer that had performed the recall service. I did so on july 7 but I wasn't convinced that the dealer appreciated the seriousness of the problem, so I immediately called gm 's ev hotline (866-790-5600 ext. 5912316) where a case was opened. As of july 18 I am still waiting for further instructions from gm. My case number is 9-6818768332.
CategoryFuel/propulsion System
DateJul 16, 2021
StateNJ
Description
Component: we don't know for sure. The was a recall on the battery, and several other of these cars have had thier batteries explode in similar fashion. The primary remnants of the car are missing and are being investigated as being stolen and are unavailable for inspection. The melted remnants of the car left in the driveway are still available. Safety: we inhaled toxic vapors. Our home has been severely damaged. If the incident had happened in the middle of the night instead of in the morning, our neighbors wouldn't have been awake to call 911 and my wife and I could have died when the fire spread to the house. Has the problem been reproduced? Unknown, though this is a known issue that has happened to other cars. Has the compenent been inspected? No. The wreckage is missing and presumed stolen. Were there any warning messages: I do not believe so. My wife claims she heard a car alarm when we we awakened by the first loud noise. She does not know if the alarm came from our car. In the early am of 7/2/2021 I awoke to smell an acrid smell. Our neighborhood often has an odd smell, so I went back to sleep. About 6 am on 7/2/2021 my wife and I were awakend by a loud bang originating outside the house. I investigated and noted a police officer outside my home using a fire extinguisher on my 2019 chevy bolt. I saw flames coming from the right passenger side. The police officer asked us to exit our home. I told my wife that the house was on fire, because I believed that's what was happening. When we left the home, I noticed that, at first, it was only the car. The fire got worse very quickly., and the police officer asked us to move farther back. We heard and saw several explosions. The fire spread to the house. At some point the fire department arrived and extinguished the fire, but not before the car was completely consumed and significant damage was done to our home. My wife, I and our pets were all examined for smoke inhalation and the cats were treated.
CategoryFuel/propulsion System
DateJul 15, 2021
StateMN
Description
My 2019 chevrolet bolt premier has the battery made in korea that is part of the current investigation chevrolet is doing, announced yesterday july 14, 2021. This is the announcement from chevrolet: july 14 2021 important update from general motors general motors has been notified of two recent chevrolet bolt ev fire incidents in vehicles that were remedied as part of the safety recall announced in november 2020. Out of an abundance of caution, we are asking owners of 2017-2019 chevrolet bolt evs who were part of the recall population to park their vehicles outdoors immediately after charging and not leave their vehicles charging overnight while we investigate these incidents. This has been a known problem for several months, since november 2020, as noted in chevrolet's announcement above. I limited my charging to 90% the minute the news broke about the possibility of a battery fire. I have had "the remedy" done to my car, which is all that one can do at this point. Live in a condo building in a busy downtown setting and my only parking spot is two levels underground. It is both unsafe and very costly/inconvenient for me to have to park on the street at meters while waiting to hear anything from chevy regarding next steps. I want to get my situation on your radar, as I am sure many other bolt owners do. I want to stop worrying about the potential of a fire that would kill or maim any person or living creature, destroy any property, especially my home, my neighbors' homes, cars, etc. Help!
CategoryElectrical System, Fuel/propulsion System
DateJul 11, 2021
StateGA
Description
My bolt was purchased in sept. 2019. It was not part of the initial nhtsa recall because it has a battery made in the u. S. However, chevrolet still issued a company recall on it and performed a software update, evaluation of battery health, and installed an on-board diagnostic module. The "final fix" as it is called. Even though my battery appears to be safe, it has the same design, materials and similar manufacturing practices by the same company, as the cars that have caught fire. Now there has been a battery fire in a bolt in vermont that had the "final fix" installed. (not my car, it's in another state) I am concerned that the battery problem is in the design and how it is built, not due to a faulty manufacturing contaminiation that could only occur in korea. And I'm also concerned that the "final fix" is not sufficient to take care of the problem. I am asking you to investigate all the lg batteries in all the bolts to determine if they truly are safe.
CategoryElectrical System, Unknown Or Other
DateMay 26, 2021
StateOR
Description
My car is in the chevy bolt recall due to battery fires. Many months ago chevy took away 5 to 10% of my e-mpg in order to lessen the likelihood of fire. When I heard they had a fix, I immediately called. I was told I will not be able to have my car checked and repaired/restored until november. This is an inordinately long time to be driving a car on recall due to possible battery fire.
CategoryFuel/propulsion System
DateMay 26, 2021
StateMI
Description
I was denied the buyback by gm due to the weak lemon law in the state of michigan. Gm should be replacing these batteries if they are not allowing a buyback or trade up. There were 16,418 bolts produced in the us-market for the model year 2019. If I take a ballpark half of the vehicles with korean cells, and half of the vehicles produced with cells in holland michigan (the holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year korean-cell bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what gm is publicly stating. This is a much higher, unacceptable risk. I do not have faith in a software update and battery voltage spread test for the latest "fix." gm is very secretive on what the defect or defects are. A battery may test fine today, as it made it into the production vehicle and passed the test then. Though, tomorrow it may fail due to the defect. When it fails, I don't want my family to be anywhere near it. Please hold gm's feet to the fire on this to prevent the possibility of the unsuspecting consumer to get burned.
CategoryBack Over Prevention: Warnings, Electrical System, Visibility/wiper
DateMay 24, 2021
StateMI
Description
The center touchscreen will intermittently freeze when started and not recover when driving. When this occurs the hvac and radio hard buttons also stop responding which prevents control of the defrost, creating a visibility hazard that could result in a crash. Sometimes the freeze will result in the backup camera remaining on while driving forward. When in reverse the freeze results in the backup camera guidelines, parking collision warning and rear cross traffic warning being unavailable. Failure of these systems intended to prevent collisions is a safety hazard because unavailability of these systems could result in a collision. The freezing did not occur frequently when the vehicle was new, but over time this has become a frequent occurrence. The vehicle is available for inspection upon request. The problem has been reproduced by a dealer and been subject to repair twice, but the issue has continued to occur after each repair attempt. The vehicle was subject to bulletin 20-na-119 which was intended to correct radio screen black/freezes after boot up, but this does not appear to have resolved the issue.
CategoryElectrical System
DateMay 22, 2021
StateCA
Description
Re: gm recall number n202311731 I am dissatisfied with the gm's response to this recall that addresses fires involving their battery charging system in the chevy bolt. The long-awaited final remedy is a setup for failure. Installing a software monitoring system to look for the theoretical cause of the problem is inadequate and fails to protect consumer safety. They allege, without providing consumers with the undisclosed engineering analysis that underpins their solution, that this is the best they can offer. Their plan is to monitor for electrical aberrations in the cars' electrical/battery system instead of replacing the faulty system. By analogy this is like a home builder acknowledging that they installed faulty wiring in your home that does not meet code and there have been a number of fires. However, instead of replacing the faulty wiring, they are installing a monitoring system that looks for changes in resistance or areas of high temperature in your walls and shuts down your power before they think your house will explode into flames. Gm has not provided any testing in the real world of this "remedy", and asks that we trust their engineers. I would like to see an independent assessment of this, not paid for by chevrolet or gm. I have no confidence in this or with gm's assertions that it is the best they can do to protect the safety of the public. As a health and safety professional, I am appalled at this solution at its acceptance. I cannot believe that this would be approved as a remedy for an aircraft problem. The more recent and less publicized boeing max airliners' electrical problems require replacement of the bonding between electrical panels and their contacts. Nhtsa should demand full disclosure of all studies done for gm's bolt recommendation, and publication on the nhtsa site for a period of public comment. I adamantly reject that this has been conducted by gm in a transparent manner or that it is the safest response. Thank you
CategoryElectrical System
DateMay 19, 2021
StateIL
Description
I just want the battery pack to be replaced with one that does not catch fire due to manufacturing defects. Nearly all of the fires have been 2019 model years. There were 16,418 bolts produced in the us-market for the model year 2019. If I take a ballpark half of the vehicles with korean cells, and half of the vehicles produced with cells in holland michigan (the holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year korean-cell bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what gm is publicly stating. This is a much higher, unacceptable risk. Gm needs to be replacing these defective batteries, or we will continue to see more fires. A software update and battery voltage check is unacceptable, as these defective cells made passed the test to make it into these cars in the first place. Model year 2019 fires: ashburn, https://insideevs. Com/news/505346/chevy-bolt-ev-blaze-ashburn/ port st lucie, https://www. Tcpalm. Com/story/news/local/st-lucie-county/2020/10/06/electric-vehicle-thought-have-caught-fire-garage-psl/3635092001/ vienna, https://abcnews. Go. Com/us/wirestory/us-investigates-fire-reports-chevy-bolt-electric-vehicles-73582418 miami, https://bid. Cars/en/lot/0-27990292/2019-chevrolet-bolt-1g1fy6s07k4113757 jacksonville, https://www. Chevybolt. Org/attachments/jacksonville-bolt-png. 31467
CategoryElectrical System
DateMay 10, 2021
StateVA
Description
Around 11:00am on 5/1/21 saturday morning noticed thick smoke coming out of the rear side of the car parked in the garage and it was not connected to the charger and shouted at my family & kids to come out of the house and when I opened the garage shutters I saw fire in the rear of car from beneath and the rear seats, which my neighbors witnessed too we called 911 meanwhile we tried to extinguish the fire using the kitchen fire extinguisher which did not help at all and it turned into a big blaze and set the whole garage on fire and burning the motor cycle and snow thrower parked in the garage and also got to the nissan amada suv parked right in front of the garage and the fire went into the master bed room upstairs and fire team later put off the fire but the car battery was still smoking until 2-2:30pm. The car was serviced on 3/25/2021 at pohanka chevy, chantilly and they did apply the safety recall-high voltage battery may melt or burn hybrid power train control module 2 reprogramming with sps and attached is copy of invoice stating the same.
CategoryForward Collision Avoidance: Warnings
DateApr 28, 2021
StateCA
Description
This front collision warning system doesn't work well, today I was driving on a car pool lane at a speed about 65-70 mph, a white ford explorer suddenly cut in, the system didn't make any warning or brake at all. I have a dash cam recorded it. When this happened, it was sunny, clear day, on a straight free way. After a while, when I left the free way, the system started to make warnings while the speed dropped to 50 mph.
CategoryElectrical System
DateApr 09, 2021
StateFL
Description
At approximately 4 am on 10/6/2020, we (myself and my children) woke up to an explosion. I ran to find out what it was and saw smoke entering our home under the door going out to the garage. I grabbed my children and got out of the house as fast as I could. When I opened the front door of my house to go outside, there were flames coming out the front of the garage and the garage was engulfed in flames. We ran across the street to our neighbors house and I called 911, by this time, our entire garage was engulfed in flames. Our 2019 chevy bolt was plugged in charging in the garage overnight, as I have done regularly since purchasing the vehicle in december 2019 without issue. After calling 911, there continued to be a bunch of loud 'pop' sounds and another smaller explosion. The fire department arrived, and while they were able to extinguish the fire prior to the flames spreading to the rest of the house, our entire house is a total loss from severe smoke and water damage and black soot covering every inch of the house. Also, my daughter's room that 'shares' the garage wall was completely destroyed. The smell in the entire house is indescribable, I imagine worse than a 'regular' house fire because it has a chemical smell to it. The county fire investigator determined the origination was in the battery compartment of the vehicle, and since the incident, there has been an investigation where multiple fire investigators, engineers from gm and a representative from nhtsa all were present to investigate and remove the vehicle from the garage. We, personally, have not received any reports from this extensive investigation to provide any further information to the cause.
CategoryElectrical System, Fuel/propulsion System
DateMar 10, 2021
StateOH
Description
Vehicle will not charge fully due to battery catching on fire
CategoryFuel/propulsion System, Unknown Or Other
DateFeb 02, 2021
StateCO
Description
I've had the recall work done. But because of the verbiage in the recall itself it's remaining open on nhtsa and carfax. This is preventing me from using my car as income.
CategoryFuel/propulsion System, Suspension, Visibility/wiper
DateJan 12, 2021
StateFL
Description
General motors refuses to service my vehicle and claims I'm black listed from every dealership in the area. They refuse to complete the safety recall for battery fires on my vehicle, the windshield wipers are slapping each other and rear suspension is making metal on metal clanking noises. Gm has had me black listed from all dealerships in the area and refuses to complete necessary safety repairs on my vehicle. I have absolutely no way of getting these necessary services completed on my vehicle. Gm customer experience center won't assist in finding a dealership in the area. Please help.
CategoryElectrical System
DateJan 06, 2021
StateTX
Description
General motors will not provide a solution to potential battery fires, as identified in their recent recall of chevrolet bolts. Mine is a 2019 and is part of the current recall.
CategoryUnknown Or Other
DateNov 21, 2020
StateNV
Description
Dash reflect excessive light onto windshield blinding driver. I have a turn from sr-95 south to I-15 north ramp and I am blinded while making the turn potentially causing a crash. Seems this has been a known issue since 2017 and no fixes has been mad.
CategoryElectrical System
DateOct 30, 2020
StateNJ
Description
In the early morning hours of october 21st, around 3am, we were woken up by smoke/fire alarms. We started running around our home to identify the cause of the alarm. After about 5 minutes of searching inside the home and finding nothing, we realized that there was some smell of smoke coming from the garage and when the mudroom door which leads to the garage was opened, we found that the chevy bolt was on fire and there was lot of smoke in the garage. The chevy bolt was parked/stationary in door 3 section of the garage and our other car was parked in door 1 section of the garage. The door 2 section of the garage was empty at the time of the incident. With chevy bolt on fire, we saw that the door 3 section of the garage was engulfed in flames and filled with smoke. We tried to use the fire extinguisher to put-off the fire but could not contain the spread of the fire. The chevy bolt was kept for charging overnight , as has been the general practice that we have been following for around 2 years. We called 911 as soon as we saw the garage in flames and fire engines arrived within 15 minutes but the fire had spread widely and caused rampant damages to the entire garage including the other car, bedroom on the top of the garage in the second floor and the bedroom adjoining the garage in the first floor. While all the occupants of the home got out within around 8 minutes of hearing the fire alarm, the fire and heat/smoke spread quickly to washer/dryer section, eat in dining, kitchen, family room and formal dining room. The other sections of the home including the foyer, office room, sun room and all of the bedrooms upstairs were quickly filled by smoke and soot. The heat inside the home was so much that one can literally see the framing studs. The township fire and police department arrived promptly on the scene and have been diligently following up on the investigation.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateOct 16, 2020
StateFL
Description
Chevy bolt finished changing and then started to smoke from under the car. The sound of popping noises were heard and then 10 minutes later the car was engulfed in flames. The cars battery pack starting popping then exploded in flames.
CategoryElectrical System
DateOct 12, 2020
StateCA
Description
I was driving my chevy bolt at approximately 40-45 mph when it was at about 50% charge capacity when all of a sudden the car sharply decelerated and warning lights came on saying the charge was down to 0 and that it needed to be recharged immediately. I pulled over to the side of the road and called for help. There's no way the car should have lost 50% of it's charge out of nowhere like that. I was not able to restart the car or regain power. It has to be towed to the dealer.
CategoryElectrical System
DateOct 07, 2020
StateFL
Description
Since new I've had an issue with the bolt ev's infotainment display going black to include the backup camera. I cannot control the screen, the climate control settings or anything. I've been bringing it in since it was new and was told by chevrolet that it's normal operation. Now it's fried with a burning electrical smell in the center of the dashboard and uncontrollable or unresettable. I have video of the incident and have taken videos of prior incidents which gm states they cannot fix based off of a video of the occurrance. It won't allow me to upload here. I can provide if need be.
CategoryElectronic Stability Control
DateSep 16, 2020
StateWA
Description
This is a note regarding the manual disconnect fuse on chevrolet bolts, including the 2019 model. Failure of the fuse while driving can cause injury/death. My chevrolet dealer is taking three weeks to fix the issue. Chevrolet is not allowing the dealers to keep the replacement fuse in stock, so you have the car inspected, then they order the fuse. In my case it took two weeks for the fuse to arrive, another week to an appoitment. Total of three weeks.
CategoryElectrical System, Fuel/propulsion System
DateAug 29, 2020
StateCA
Description
I purchased a 2019 chevy bolt on dec. 20, 2019. The car has about 7,200 miles. While I was turning onto a thoroughfare , a warning light said there was a problem with the high voltage battery. This happened on aug. 6, 2020. Chevy replaced the battery under warranty. I took the car to alfano chevrolet in san luis obispo, ca where I bought it. I mention this because I've heard of bolt batteries catching fire or melting resulting iin destruction of the vehicle.
CategoryElectrical System
DateJul 17, 2020
StateVA
Description
My 2019 chevy bolt was fully charged and driven for 12 miles to our destination, a townhouse development with private outdoor open parking. We arrived around 7:30pm, parked it and turned it off. 20 mins later a neighbor rang our doorbell because there was 20 foot high heavy white/gray smoke cloud coming out the back of the car. I called 911 and firefighters doused the car with water for an hour after smashing the rear window to get access to the smoking area. They left, less than an hour later I called 911 again b/c the smoke restarted. Smoldering was so hot it partly burned the backseat. Once the car was cool enough it was towed to the dealership where it was originally purchased. There it began to smoke again. 911 was called and firefighters put out the smoke once again. This time the smoke was small and started on the area where the backseat was previously located; minutes later the same heavy smoke came out fast from underneath the front passenger side. The police were there to witness that incident. It was around midnight then. 3 spontaneous combustions in 4 hours; door camera videos didn't pick up movement between our arrival and the neighbor ringing the bell; onstar reports don't show anything electrically wrong with the car; no alterations had been made to it; and the dashboard didn't show any warnings during that one last trip. Based on the above, I believe the problem was a high voltage battery runaway thermal event. Even though the car is still under gm's warranty, they refuse to investigate because we called our insurance first instead of gm (per gm's product assistance claim team). The car is currently at aiia and gm could go investigate. But they won't. How many other bolts are spontaneously combusting and people getting hurt? How many will it take for gm to care? This car's damage looks similar to mine ('loss: fire') iaai. Com/vehicledetails/36707410
CategoryElectrical System, Engine, Power Train
DateJun 16, 2020
StateCA
Description
Vehicle unexpectedly & without warning lost power while traveling on highway. Vehicle was unable to accelerate and all power from the high voltage system was lost. *tr
CategoryFuel/propulsion System, Seats
DateJun 05, 2020
StateIN
Description
On june 1, 2020, 1-yr old vehicle (4000 miles on odometer) with 55% battery charge lost full propulsion power on a gentle curve on a country road at 40mph in l drive setting. Propulsion gone, steering stiff, warning bells, service-vehicle-soon warning messages. I coasted barely off the road onto the shoulder. Car was towed to dealer. Dealer now says it is a manual service disconnect fault and is waiting for a back-ordered replacement part. *tr
CategoryFuel/propulsion System
DateApr 01, 2020
StateMO
Description
Failure of the "drive motor battery high voltage manual disconnect lever" caused immediate and complete loss of power on the road.
CategoryPower Train
DateFeb 14, 2020
StateCA
Description
I have a 2019 bolt ev (mileage approximately 10k) that automatically shifted gear to "park" mode from the "l" mode and slowed to an almost stop while I was on the highway at rush hour driving approximately 65 mi/hr. I was able to safely steer the car to a median and call on star after repeatedly shutting power off and back on again. I was able to connect with on star for live diagnostics showing a failure in the hybrid control processor (p0a78). I arranged for the vehicle to be towed to the nearest dealership and has been under repair for the past two weeks. Gm sent the dealer a "control module" as replacement but this didn't fix the problem. Recently, the dealer called to inform me that the transmission will be replaced but neither the dealer or gm provided a root cause for the failure. Gm has not provided any indication whether this is an isolated or known issue, however, I gathered from public forums that other bolt ev owners have experienced somewhat similar unexpected shifts in gear to park.*dt*jb
CategoryElectrical System
DateFeb 12, 2020
StateMD
Description
The car (bolt ev) suddenly stopped and lost all power while I was stopping at a red light. The car would not move and the error message "conditions not correct to shift". I had over 180 miles of range and all of a sudden it dropped to zero.
CategoryFuel/propulsion System
DateOct 14, 2019
StateNJ
Description
Vehicle was doing highway speeds on interstate 81 in pennsylvania in the left lane. Suddenly, the vehicle made a loud thud, followed by rapid deceleration. Managed to barely make it to the right shoulder, and at that point the vehicle put itself into park and refused to shift into drive or reverse. Warning messages and indicators lit up on the dashboard, and an onstar notification email was received on my phone. Was fortunate to make it to the shoulder, otherwise the vehicle would have been stranded in the middle of the highway with no way to move it off the active roadway.
CategoryElectrical System, Unknown Or Other
DateSep 27, 2019
StateOR
Description
I was attempting to charge this electric car at a greenlots ccs (480volt) charger in kennewick, washington. The car was parked and turned off. A blue arc of electricity shot out of the charger port on the car and came within an inch of my hand. I understand from people who know the science of electricity that I would have been killed if the arc touched my hand. The safety features on the car, the charger or both did not function properly. There is no time when an electric car should emit a lethal arc of electricity. I do not know if the arc came from the battery of the car or from the charger, or both. Neither gm/chevy nor the charger company admits there is a safety problem. Without a thorough safety investigation we can't tell if the problem is all bolts, all electric cars, all 480v chargers, ccs chargers, greenlots chargers, the greenlot charger in kennewick, wa, or the specific chevy bolt that sent out the lethal arc towards my body. Please help!
CategoryFuel/propulsion System, Power Train
DateSep 11, 2019
StateCA
Description
Got brand new vehicle on sept 7th. On sept. 8th suffered loss of propulsion and inability to change gears. After driving for 20 minutes (50%+ charged) we reached our destination. I attempted to shift the vehicle to r in order to parallel park, however the vehicle was stuck with a message showing an inability to shift. We tried multiple times toggling the car on/off. After leaving for 10 minutes and trying again it worked, however with a service engine light on. We continued to the grocery store. After leaving the grocery store and driving 10 minutes we suddenly while moving got a 'loss of propulsion" message. Pressing the acceleration pedal did not move the vehicle. We struggled to navigate to the side of the road after losing total power. We tried again turning the vehicle on/off being greated with inability to shift message. Eventually after 15 minutes it turned on and luckily we were blocks from a chevy dealer. This was quite traumatic to go through with my mother-in-law and pregnant wife.
CategoryFuel/propulsion System
DateSep 09, 2019
StateOR
Description
Complete power failure without warning. Brand new vehicle (82 miles driven). Owned less than 72 hours. Car was driving up a very slight grade at 35 mph. Dealer diagnosed it as a failure of an eaton manufactured drive motor battery high voltage manual disconnect lever fuse. Fuse was replaced and car runs. Dealer offered no explanation for fuse failure other than to say that it was probably a bad batch of fuses. Identical complaints have been made on 2017 and 2018 bolts so the chances of it being a bad batch are very slim. Dealer also said that there was a technical service bulletin on point: 18-na-225. I am unable to get a copy of that. Chevrolet customer service (1-800-222-1020) says that there is no longer a bolt/volt expert on staff. It referred me back to the technician (jon powell, 541-245-2140, medford, or). It seems to me that the problem is not just a faulty fuse, it seems that there is an underlying problem with the electrical system. Dealer will not take the vehicle back; prefers instead to have us have 2 more complete power failures without warning before he will consider the car a "lemon" under oregon's lemon law. This is an unacceptable risk.
CategoryElectrical System, Fuel/propulsion System, Service Brakes
DateSep 04, 2019
StateFL
Description
Braking failures. After driving the vehicle for a few miles with normal operation of the regenerative braking system, the car was in motion (about 45 mph) when the car's regenerative braking system was requested by completely removing the foot from the accelerator in "l" mode (the "one foot driving" mode that automatically brakes as less pressure is applied to the accelerator). The car continued to move forward at full speed toward a red traffic light at a normally busy intersection. At that point I validated that the car was in "l" mode and decided to use the regenerative brake paddle connected to the steering wheel. That also failed to engage, and the car continued at full speed toward to the red light. At that point I engaged the brake pedal briskly and barely came to a stop before entering the intersection. Nearly the exact same problem happened a second time on the drive back about 5 minutes into the drive, and after the car had been resting about 30 minutes. The car gave no notifications or warnings of anything abnormal. Many drivers of the chevy bolt rely on the regenerative braking system nearly exclusively for all braking scenarios. Because of this, any failure can result in an extreme hazard to the driver and nearby pedestrians or vehicles. When contacting gm, they said that under some conditions the regenerative braking system will not engage. They will not investigate or fix the issue.
CategoryPower Train
DateSep 04, 2019
StateAZ
Description
Tl* the contact owns a 2019 chevrolet bolt ev. The contact stated that there was an abnormal ticking noise coming from the vehicle. The noise sounded as if it were coming from the area of the console/ gear shift. The vehicle was taken to camelback chevrolet (1233 e camelback rd, phoenix, az 85014, (602) 457-3232) where it was kept for two weeks to have a new gear shift installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 3,217.
CategoryAir Bags, Unknown Or Other
DateAug 26, 2019
StateNC
Description
The left and right sides of the dashboard continue to come loose after multiple fix attempts from the dealer. In the event of an accident, if the airbags fire and the a-pillar trim moves outward the dash parts may be thrown at the car's passengers further injuring them. Gm rep stated there is no fix at this time and all the other bolts on the dealer's lot had the same issue so I would have to continue to drive an unsafe car.
CategoryVisibility/wiper
DateAug 05, 2019
StateCA
Description
Car came with light gray dashboard which unbeknownst to me and undeclared by dealer has been reported to nhtsa since 2017 as a safety hazard due to reflection and glare that this color dashboard creates. At times sideview mirror and driver's windshield is dangerously challenging to see clearly out of as dashboard reflection intersects with outside environment. Hard to tell what is what. This is particularly dangerous during unfilled driving (I live in los angeles which is mostly unfilled). Given the complaints to nhtsa in 2017, I contacted chevrolet corporate to complain and exchange brand new car for black dashboard. They claim there is no defect!!!! It is a design defect that is dangerous.... Since 2017... For no reason. Make black dashboards!!!!!!!! Light colored dash is dangerous!!!! Please do something!
CategoryElectrical System, Unknown Or Other
DateJul 30, 2019
StateWA
Description
Back up cam remains on after I put my car in drive. Also a loss of control of the infotainment console. You cannot lower the radio or control your climate control which means when the windshield is fogging up I cannot correct it.
CategoryVisibility/wiper
DateJul 09, 2019
StateCT
Description
I experienced extreme windshield glare while driving my new chevy bolt at midday on a very sunny day. The glare was manageable at first, as I approached an intersection to make a left turn. As I entered the intersection, the windshield seemed to turn white. I lost my view of oncoming traffic and was hit by an suv. This was the first really sunny day after I took possession of the bolt. Prior to that day, the weather had been partly/mostly cloudy. I have driven through this intersection many times before under various weather conditions in my old acura tsx without incident. I have never experienced this amount of glare on a windshield at this time of day before.
CategoryFuel/propulsion System
DateJun 09, 2019
StateCA
Description
On saturday june 1, 2019 I was driving down the freeway at approximately 65mph. As I pulled off the freeway onto a side road, the "low propulsion" light came on. I immediately lost all propulsion and coasted into a parking lot. I had the car towed to the chevy dealer. The technician was able to start the car on monday but as he drove it into the garage, the same thing happened, sudden loss of compulsion. The dealer diagnosed my car with chevrolet engineering and had to order a transmission, power harness and a 3rd major part. The service person said this had happened to several other 2019 bolts. This sudden loss of propulsion was a dangerous situation and could have been much worse had we lost propulsion on the freeway, just 5 minutes before we exited the freeway.
CategoryService Brakes
DateDec 16, 2018
StateWA
Description
The bolt ev has a dangerous design problem when using regenerative braking. You don't have to use the brake pedal to slow or stop. The car slows in relation to how quickly you release the accelerator pedal. The brake light only comes on when the accelerator pedal is fully released. The car will stop quickly at that point with the brake lights on during the last few seconds until at a full stop, when the brake lights turn off. The vehicle remains at a full stop without any brake lights on once your foot is off the accelerator. When stopped you have to hold the brake pedal to keep brake lights on to warn following cars. This needs to be addressed to give adequate notice of changes in speed to following drivers to avoid collisions.
CategorySteering, Suspension, Wheels
DateNov 14, 2018
StateWA
Description
Odo, 500 miles, brand new vehicle. The vehicle makes a clicking noise at speeds of 0 - 25 mph, or, when the vehicle coming to a stop, or, when the vehicle accelerates. Other owners complain about the same issue discussed here https://www. Chevybolt. Org/forum/178-2017-chevy-bolt-ev-issues-problems/25985-clicking-noise-very-slow-speed. Html

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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2 COMMENTS
  • Daniel L

    Same exact issue.
    The vehicle was purchased under false pretense s.
    Marketing a vehicle with X mileage, and then because of a battery defect, you reduce the mileage capability by 10%, is simply false advertising. I want compensation!

  • Michael R

    I have a 2019 Chevy bolt. Love the car but…now I get a recall notice saying they want to reduce the range by 10%. Also I read that Chevy will not take it as a trade-in for resale as used. So that affects my resale value! Can I expect compensation from Chevrolet for these issues?

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