Lemberg Law is investigating consumer complaints regarding the 2017-2021 Subaru Outback. Clients have been telling our firm that the Subaru Outback’s windshield appears to be faulty, soft or defective causing cracks and typically needs replacement.
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The National Highway Traffic Safety Administration has already logged over 40 consumer complaints regarding this issue on the 2021 Subaru Outback in the last twelve months.
Many complaints state that a small rock, pebble or object hit the windshield causing the crack when they believe it shouldn’t have. Here are some samples:
A small object struck the windshield on the lower driver side, it created a horizontal crack about 1.5 ft long within a minute.
While driving down the highway, a small object (based on sound) struck the windshield and caused a small chip. Approximately one minute later, the chip splintered into a four way crack, with two legs showing over 12 inches of crack. Over the next few hours, the cracks grew by over 6 inches. After 3 days the cracks have grown vertically to the edges, and horizontally to 3/4 of the windshield, with additional cracks spidering from original chip. The cracks continue to grow daily. Due to the specialized windshield, immediate replacement is not possible. Chip repair was never available due to immediate spidering of windshield. I am replacing the windshield next week (earliest appointment available).
Other complaints state the crack appeared for no reason:
Front window crack without being struck by rock or any other object in the second month of ownership.
Windshield spontaneously cracked on passenger side at eye level after 5 months, 5,700 miles
Windshield suddenly cracked, starting from bottom center of the window, crack moved up about 6″ and then turned 90 degrees towards passenger side and went another 6″. No object hit the window or car; it just spontaneously cracked from bottom then moved upwards.
Windshield spontaneously cracked. No warning.
Several owners state the issue happened again after the replacement was made:
I am on my third cracked windshield in FOUR MONTHS! First crack in July 2021, second in August 2021, third in early October 2021. Haven’t replaced the latest as I’m concerned about insurance rate increases. Each time the crack appears in the bottom of the drivers side and spreads to more than 12 inches in minutes. Summer in Utah is typically not problematic for cracked windshields. All windshields have been replaced with Subaru product as aftermarket products don’t exist.
This is my second experience with a cracked windshield in the 6 months I have owned this vehicle. The first time the windshield cracked I was driving on the interstate and the windshield simply cracked. No debris impact, no bumps, just a long crack running from the top center of the glass down apx 8 inches. Subaru replaced under warranty. The second time the glass cracked I was driving on the interstate and was hit by a small piece of debris. So small it took a moment to find the point of impact. The crack immediately started to spread and after a few hours was apx 12 inches long. After apx 2 weeks the crack has run and is apx 2.5 feet. Insurance claim has been filed, but due to a shortage of glass the repair has not been completed.
When you buy a new car, you expect it to be dependable. That’s a reasonable expectation. Oftentimes, though, manufacturers become aware of defects yet don’t take immediate steps to correct the issue, Lemberg Law is dedicated to holding car manufacturers accountable for automotive defects including Subaru.
If your Subaru Outback’s windshield is showing signs of cracking or has been replaced, you may have a lemon. Complete our case evaluation form or call us at 877-795-3666.