The 2024 Jeep Grand Cherokee is described by the automaker as being “unmistakably wild” and “captivating in every detail.” Additionally, they say it is “memorable and powerful.” Certainly, Jeeps that won’t start or shut off or have batteries that fail do create memorable moments, but not pleasurable ones. The same applies to those owners with lights that fail or malfunction.
The most common complaints lodged with the National Highway Traffic Administration (NHTSA) about the 2024 Jeep Grand Cherokee are filed as electrical system, engine, and exterior lighting problems. However, almost all (86%) of the complaints that relate to engines are also regarded by complainants as electrical system problems.
Additionally, there are a smaller volume of complaints that relate to other components and systems. These include airbags, backover prevention, forward collision avoidance, the fuel/propulsion system, lane departure, power train, seats, service brakes, steering, structure, suspension, vehicle speed control, and visibility/wiper.
Like the 2023 Jeep Grand Cherokee, multiple recalls affect the 2024 model.
There were 11 recalls affecting the 2024 Jeep Grand Cherokee by mid-March 2025. Of these, only three also relate to the 2023 model, which is now affected by 15 recalls.
Here are the five most recent that affect the 2024 Jeep Grand Cherokee.
Rearview camera image may not display: Affects 79,365 Jeep vehicles including the 2024 Grand Jeep Cherokee. An early recall that affects the 2023 model, also affects eight of the 2024 MY.
Improper airbag deployment: 631 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles have radiator cross-member bolts that may not be properly secured, which can lead to improper airbag deployment and a fuel leak during a crash. These faults increase the risks of injury and fire.
Front seat side airbags may not deploy: An improperly secured connector for the front seat side airbags may prevent the airbags from deploying. Only 14 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles are affected.
Incorrect speed displayed: 7,198 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles are suspected of having a software error in the instrument panel cluster. This can cause the speedometer to display the incorrect vehicle speed, increasing the risk of a crash.
High voltage batteries may fail and cause a fire: An urgent recall affecting 154,032 2022-2024 Jeep Grand Cherokee 4XE and 2020-2024 Jeep Wrangler 4XE vehicles
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Problems with Engines Losing Power and Shutting Down
Overall, this is undoubtedly the most common problem with the 2024 Jeep Grand Cherokee.
Six months after purchasing a 2024 Jeep Grand Cherokee, an owner from New York went to start it one morning and discovered it was “dead.” After jump-starting it, the engine malfunction light came on, so he made an appointment with the dealership. “I have noticed that I have been having problems using the car starter sometimes it won’t start and my seat and steering wheel warmers are programmed to come on at all starts and if the temp outside is 40 and above they do not come on. When starting the vehicle it starts very heavy and loud.”
On January 6, 2025, one week after picking up a new 2024 Jeep Grand Cherokee from a car dealer, a new owner was faced with the Autonomous Emergency Braking (AEB) light and then the traction control and engine lights. “The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds.” The driver coasted to the shoulder, turned off the Jeep, and then restarted it. “I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off, and restarted it a 2nd time.”
An owner from New Jersey states that the vehicle shuts off automatically when driving. “The only option is to start (the) engine again is to shut off the engine and restart.”
An owner from Texas was driving down the highway at 65 mph when the Jeep suddenly lost power in the middle of traffic and stopped. “I was able to restart the vehicle after 7 mins by holding (the) stop-start button for a long time.”
Battery-Related Engine and Electrical Problems
Also listed as engine and/or electrical system problems, those that implicate faulty batteries range from a battery that probably caused a vehicle fire to batteries losing power for no apparent reason. In some instances, it appears that batteries are the reason some Jeeps shut down.
An owner from Washington states that in late January 2025, the Jeep started smoking while parked. “The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to.” Of course, as the complaint states, “There is no way to replicate the problem, as it’s a slab of melted metal and plastic.” It also points out that there is a recall associated with batteries in these Jeeps (See No. 5 in the recall list above). However, “our battery was not part of the recall. It seems the recall should have probably included my car, but it didn’t.”
Other Battery Problems
An owner from Michigan was unable to start the Jeep after it hadn’t been driven for more than two days. Unable to jump-start it, he talked to the dealer and was told it is an ongoing issue with all Grand Cherokees. They said that after a service meeting, “It was agreed by the sales force (that) the batteries were not powerful enough for the cars. (However, the) Stallantis rep said they had never heard of this before.
An owner from New York stated that when the Jeep wouldn’t start, all the warning lights and interior lights were flashing and blinking. There was also a strong smell from the engine and loud clicking from the engine. The battery was tested and was only at 7%. He had it towed to the dealership but provided no further information in the complaint.
Complaining that the battery of the Jeep dies “consistently,” an owner from Michigan stated that it was dead after being in the garage for 24 hours. “I could not use my car in an emergency medical situation. I cannot depend on my Jeep to start.”
Another owner from Michigan states that twice in one week, a new vehicle would not crank/start. After less than 60 miles, the battery was dead. It could not be jumped and had to be towed to the dealership.
Other Electrical and Engine Problems
An owner from Texas lost the ability to steer, accelerate, shift, and brake the car. “I wasn’t able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages.” Stuck, she and her husband pulled over. Eventually, they were able to get it towed to the nearest dealership. “The dealership put in a new battery but that didn’t work. They ran diagnostics. The valve body is faulty and shorting out which isn’t allowing the car to start. This part is on backorder and will not be available for weeks. I’ve been waiting a month for a new part in (the) hope that (it) solves the first issue.
The complaint goes on to say, “This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler.”
Another owner from Texas states that the Jeep started to make “making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels were about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn’t charging.
“I called the dealership and they said these things were not normal for a brand-new Jeep. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to be replaced. The electrical system needed to be replaced. The transmission fluid needed to be drained and recalibrated.”
Exterior Lighting Problems
The recall covering high beams that may not activate dates back to February 2024. However, more than nine months later, owners were still complaining about high beam issues. For example, one owner states that the high beams only work when you physically hold the handle down. The automatic high beams in his vehicle weren’t working at all and wouldn’t come on unless he turned off the automatic high beams. The dealership said they had heard of the issue, but that the automaker hadn’t found a fix “and continue to claim it works as it’s supposed to.”
“You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.”
An owner from Indiana states that the high beams do not work when the lights are in the “Auto” position. “When the lever is pushed forward to manually turn on the high beams, nothing happens but when it is pulled back the high beams will come on so long as it is being held back. The high beams will only work correctly when the lights are in the “ON” position. I have had this Jeep at the dealership three times and they cannot diagnose the problem or find any error codes.”
Another issue is that several complaints state that the recall didn’t fix their high beam problems. They state, quite simply, that their Jeeps were returned with the issue not resolved.
Lemon Law Options
Are you concerned that your 2024 Jeep Grand Cherokee might be a lemon? When problems recur or affect the value or use of a car, it could be a lemon. The best way to find out is to approach a lemon law firm like Lemberg Law for help. We will assess your problems free of charge.
Lemberg Law has negotiated settlements for many lemon owners, and we may be able to do the same for you. It’s not going to cost you anything because the law says that Jeep must pay the legal fees for lemon law cases. All you have to do is call our Helpline or fill out a contact form — leave the rest to us.
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
