2022 Mazda CX-5 Problems and Top Complaints – Is Your Car A Lemon?

A look at the 2022 Mazda CX-5 and the issues that impacted last year's model

Mazda has been manufacturing the CX-5 since 2012. It’s reputedly one of the most reliable SUVs on the market, and the CX-5 is Mazda’s biggest seller in the U.S. It is assembled in Japan and shipped to the U.S.

But it doesn’t come without problems, and there are consumer complaints about various issues with every model. There have been several class-action suits involving CX-5 models, including several ongoing cases. These involve defective fuel pumps and faulty daytime running lights.

We’re going to look at what the new 2022 CX-5 offers and the legacy the 2021 CX-5 has left behind.

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What’s New for 2022?

The Mazda CX-5 hasn’t had a redesign since 2017. Every year, though, Mazda adds a few new features, makes trim level changes, and upgrades engines to make it look fresh and new.

The most noteworthy changes for this year’s model include an across-the-board change to standard i-Activ all-wheel drive (AWD) with no option of a front-wheel drive (FWD). The  Grand Touring Reserve trim is now Turbo, and the exterior design has significant changes.

The front and rear ends of this car have updates including reflective body surfaces and:

  • A new front bumper and signature wing that extends out from the front grille
  • Updated front grille with a 3D texture
  • New tailgate and rear bumper design complemented by larger dual tailpipes
  • Redesigned headlights and tail lights that feature horizontally spaced, rectangular-shaped LED lights with high-beam control

Seats also feature a redesign that improves stability and helps to create a more comfortable ride. Improved suspension also helps to create a smoother ride. This will also reduce road noise and improve ride comfort.

Other features include automatic  rain-sensing windshield wipers, a rear roof spoiler, and roof-mounted shark fin antenna.

What’s the fuel economy for the 2022 Mazda CX-5?

The CX-5 has two fuel-economy ratings based on the engine capacity.

According to the U.S. Department of Energy’s Fuel Economy website, the automatic 2.5-liter is rated 24 MPH for city driving and 30 MPH on the highway. If you combine city and highway driving you’re likely to get about 26 MPG. The turbo engine uses more fuel: 22 MPG in the city, 27 on highways, and 24 in a combined driving environment.

Car and Driver, which undertakes its own comprehensive car testing procedures, came up with the same ratings independently.

What are the Trim Packages & Pricing for the 2022 CX-5 ?

There are eight 2022 Mazda CX-5 models. These are the manufacturer’s suggested retail prices (MSRPs) excluding taxes, various additional fees, and the standard $1,225 destination and handling fee:

  • Base model: $25,900
  • Select: $27,900
  • Preferred: $29,160
  • Carbon Edition: $30,280
  • Premium: $32,310
  • Premium Plus: $33,950
  • Turbo: $36,400
  • Turbo Signature: $38,650

Three premium paint colors add between $395 and $595 to the basic price of each model.

  • Soul Red Crystal Metallic: $595
  • Machine Gray Metallic: $595
  • Snowflake White Pearl Mica: $395

Note that we are aware of problems with the Soul Red finish (see Examples of Complaints below.)

Features & Packages

All models have G-Vectoring Control Plus as well as the now-standard i-Active AWD system that monitors weight distribution and shifts power to the appropriate wheels.

Select

The Select Package adds features and conveniences that include rear privacy glass, auto-leveling headlights, dual-zone automatic climate control, and black or silk beige leatherette seat, as well as advanced keyless entry. The seats have 3-level heating, and the driver’s seat can be power-adjusted 6 ways. There’s a 6-speaker sound system, rear air-conditioning vents, and 2 extra USB ports.

Preferred

The Preferred Package adds a power moonroof and power rear liftgate to its features. Driver and passenger seats are adjustable 8- and 6-ways respectively, and the driver’s seat has two-position memory. Rear view mirrors dim automatically.

Carbon Edition

The Carbon Edition is the only package that offers Polymetal Gray as an exterior paint option and either a black or red leather interior. Black metallic 19-inch aluminum-alloy wheels match the gloss-black side mirrors and front signature wing.

Premium & Premium Plus

The Premium Package features the Mazda Intelligent Drive Select (Mi-Drive) function that lets drivers select the best drive mode for driving capability at the touch of a switch. It features normal, off-road, and sport modes. It also features LED daytime running lights and combination tail lights, plus silver-finish 19-inch aluminum-alloy wheels, adaptive front-lighting, and dual-heated door mirrors.

Premium Plus adds even more, including a full-color windshield-projected Active Driving Display that provides traffic sign recognition and offers a navigation system accessory. Additional features include ventilated front seats, a heated steering wheel, 3-level heated back seats, a windshield wiper de-icer, and automatic power-folding door mirrors.

Turbo & Turbo Signature

Turbo models are fitted with an improved Skyactiv-G 2.5 turbo engine that can run on 93-octane fuel. It delivers 256 horsepower (hp), which is 6 hp more than the previous model, and 320 lb-ft of torque. If running on 87-octane fuel, these reduce to 227 hp and 310 lb-ft of torque. Exterior and interior features offer upgrades to complement performance.

The Turbo Signature model is top-of-the-range and the most elegant of all the models. For example, only premium quality materials are used for the interior, including Caturra Brown Nappa leather and genuine woodgrain.

What Technology does the 2022 Mazda CX-5 Have?

There are some great safety and driver-assistance features as well as high-tech infotainment and connectivity features and services.

Driver-Assistance Technology

Key safety features include several that come standard:

  • Automated emergency braking that incorporates pedestrian detection
  • Lane-keeping assist and lane-departure warning
  • Adaptive radar cruise control with a stop-go system
  • Blind-spot monitoring and rear cross-traffic alert

Turbo Signature incorporates the top i-Activsense safety features for city driving, including a 360-degree view monitor that has front and rear parking sensors. There is also Rear Smart City Brake Support, Driver Attention Alert, and Traffic Jam Assist. Mazda Navigation System enables the use of Traffic Sign Recognition with the Active Driving Display.

Infotainment & Connectivity

All the 2022 Mazda CX-5 models have a 10.3-inch infotainment display that has a rotary controller and volume knob on the center console. You can also operate it via buttons on the steering wheel and through voice commands.

Apple CarPlay and Android Auto come standard with all models.

The Premium Package comes with a Bose 10-speaker audio system, a 3-month trial of SiriusXM satellite radio, paddle shifters, and a 7-inch LCD multi-information gauge display.

Turbo Signature offers a 3-year SiriusXM Traffic & Travel Link subscription. This provides useful information about fuel prices, nearby parking, traffic conditions, the weather, and even sports scores!

Mazda’s Connected Services enable access to various remote vehicle functions using a smartphone app and a subscription-based Wi-Fi hotspot. These services are free for the first three years.

Common Problems from Last Year’s Model

There were numerous complaints about last year’s Mazda CX-5. These range from engine and powertrain issues to problems with exterior lighting and windscreen wipers. We highlighted some of these in our article, 2021 Mazda CX-5 Problems and Top Complaints – Is Your Car A Lemon? They include electrical system, structure issues, and service brake problems.

Let’s have a look at the broader range of complaints made to the United States Department of Transportation’s National Highway Traffic Safety Administration (NHTSA).

At least nine components, systems, and/or faults were named in complaints to NHTSA about the 2021 Mazda CX-5:

  1. Engine
  2. Powertrain
  3. Electrical system
  4. Fuel system
  5. Service brakes
  6. Structure
  7. Lane departure
  8. Visibility and wipers
  9. Structure

Complaints About the 2021 CX-5:

Paint Finish

The first complaint was in January 2021 and referred to the Soul Red Crystal finish on their vehicle chipping badly after only 3 months. This was already known to be a problem with previous models. Reports state that this red finish, introduced in 2017, is so soft and thin it cannot absorb the harsh rays of the sun.

Another owner, with only 12 miles on the clock, reports a similar paint-chipping issue with Soul Red Crystal Metallic, a premium color that cost an extra $595.

Fuel System

A complaint lodged in November 2021 describes an incident that followed a dealer reprogramming the transmission control unit after the fuel gauge malfunctioned. The problem recurred, with additional malfunctions of warning lights, windshield wipers, and the cruise control that wouldn’t deactivate.

Because the cruise control didn’t deactivate and the brakes didn’t engage immediately the car ran over a metal pole. A police report was filed but the report states the manufacturer wasn’t notified of the failure. A second dealer said the fuel level-sending unit must be replaced.

Windshield & Visibility

The most recent complaint was in late January 2022. This states that the windshield defrost only works for the middle part of the windshield, which severely impairs visibility when it rains or snows, making driving dangerous. A similar complaint maintains that visibility is degraded by 80% because of this poor design.

Another visibility problem reported relates to the glass of a sunroof exploding outward for no apparent reason.

Engine & Powertrain

Issues in complaints vary quite widely, including those that relate to battery voltage, oil levels, and failure to accelerate.

Reported reactions from dealers to these problems show why anyone who buys a lemon needs to consult with a consumer law firm that will take up your case.

For example, one complainant states that Mazda and the selling/servicing dealer refused to acknowledge an issue relating to low engine oil level problems thought to be caused by “oil burning.” Another complainant with low oil problems was told nothing could be done until Mazda came up with a solution.

Another complaint involving lane departure, and safety issues, had a similar lack of result. Although the complainant had video evidence of the lane departure fault, the dealer said there was no problem.

What to Expect From Your 2022 Mazda CX-5: Will You Buy a Lemon?

Nobody can predict whether a car will end up being a lemon. But we’ve had more than enough experience to know that all buyers need to be aware that this is always a risk.

If you suspect you have bought a lemon, contact Lemberg Law as soon as you can. We will assess your problems and advise whether you have a case and whether you should ask for a buy-back, cash settlement, or a replacement vehicle.

It’ll cost you nothing because the law holds Mazda responsible for legal fees.

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • Edward S

    the dust or belly pan has failed, and they want me to pay for the repair. it came loose and was dragging on the ground. It was sitting overnight, and the next day went to drive it and it was dragging. Going today to get replaced by the dealer $300. 20000 Miles on car. Not happy. This in at least my 6th car from this dealer.

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