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Mazda has grown to be an automaker that many busy families trust. With the 2019 Mazda CX-9, many customers got excited hearing that this SUV was “engineered to exhilarate & inspire.” However, the only inspiration many customers are receiving is to choose another brand. Dealing with the defective electrical system, engine, structure and vehicle speed control proves to be too much for most.
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NHTSA Complaints for the 2019 Mazda CX-5
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Engine | |
| Electrical System | |
| Vehicle Speed Control | |
| Structure:body | |
| Power Train | |
| Fuel/propulsion System | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Fuel System, Gasoline | |
| Visibility/wiper |
Problems with the Electrical System
What happens when a vehicle’s electrical system stops working the way it should? These malfunctions can lead to small inconveniences and larger handling concerns.
Here is one result, as documented on the Edmunds website. “I bought the signature edition and I am regretting buying this car. The infotainment system crashes every time I drive the car. It’s is a real piece of junk. The car is in the dealership for an extended period of time while they try to figure this out. There are apparently other CX-5s that have same issue. It’s definitely defective. The lane keep assist is very weak as well and the option to have it buzz with lane deviation does not work. I would not buy this car again.”
While it’s no laughing matter to deal with electrical problems, once issue is quite humorous. According to Service Bulletin #SA-041-20, the automaker is even having trouble figuring out how to get the correct MAZDA CONNECT clock time to appear in vehicles. It turns out that an incorrect clock GPS Sync setting is getting in the way. The only question is – how many bosses are going to accept this as a reason for being late to work?
Problems with the Engine
When discussing the power of a vehicle, the engine is by far the most critical component. In a newer vehicle, there should be no engine concerns, but that’s not the case with the CX-5.
Here is another Edmunds review to read. “I recently bought a new 2019 Mazda CX-5 back in July. The car only had 6,500 miles on it and the motor is already having to be replaced. I am very upset that I spent 30,000 on a vehicle and already having to replace the motor.”
It turns out that Mazda had to deal with a massive recall related to the engine and the powertrain. NHTSA Campaign Number 19V497000 applies to more than 260,000 vehicles. It states that the powertrain control module might have a software error that leads the engine to stall. If this Mazda SUV stalls in the middle of the road, an accident could follow. This defect makes it difficult to convince customers that the Mazda vehicle is “exhilarating” to drive, especially when it won’t run at all.
Problems with the Vehicle Structure
Any modern vehicle should be made with structural integrity, ensuring a safe ride. However, the Mazda CX-5 is suffering from these concerns as well.
One more Edmunds review states, “The trunk makes a popping sound when the latch automatically unlocks, which feels really cheap.”
Beyond this, Mazda has acknowledged other structure-related problems. Service Bulletin #09-034-19-3617 says that some of the vehicles have cracking occurring at either the rear door garnish or lower part of the rear. It appears that the problem is caused by excessive stress to the garnish, requiring a new design to reinforce the body. Driving a vehicle that is cracking is not inspiring in any way. It’s downright depressing.
Problems with the Radar Cruise Control
When discussing modern vehicle speed control systems, it’s important to note that a defect can lead to serious danger.
That’s what is seen with this NHTSA review. “MRCC (Mazda Radar Cruise Control) will unexpectedly decrease vehicle speed when in a turn even if not following another vehicle. Speed decrease happens regardless of vehicle speed. Amount of decrease is severe depending on ‘sharpness’ of the turn but will happen even on gently sweeping turns on an interstate highway. Behavior is reproducible during all variety of driving conditions.”
With this final issue, Mazda has chosen not to admit to any more problems. There are no communications regarding the vehicle speed control, so there’s no way to tell what’s wrong. The bottom line is – Mazda can’t claim that this vehicle is going to provide any inspiration. All it is causing people to do is run out and get another vehicle. The Mazda CX-5 is an inspiring lemon, to say the least.
Your Lemon Law Legal Rights
Think you have a Mazda CX-5 lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Mazda pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Engine |
| Date | Mar 20, 2023 |
| State | OH |
| Description | While driving the vehicle at highway speed, the check engine light came on at just under 28,000 miles. I took the vehicle to autozone, who did not come up with a code; however, I took it to the dealer with engine code p0126, which stands for insufficient coolant temperature. Apparently, there is a flaw in the coolant control valve, but the part is on backorder until june or july. In the meantime, my gas mileage is awful, my car takes forever to warm up, and the engine performance is awful and the vehicle is not safe to drive at highway speeds. This really merits a recall and a whole lot more attention from a company that was consumer reports most reliable brand for 2022. I am really disappointed with mazda and how they have handled this situation and they have permanently lost my business over this. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Mar 13, 2023 |
| State | AZ |
| Description | The contact owns a 2019 mazda cx-5. The contact stated while driving at approximately 75 mph with the sunroof opened in the vent position, and the rear windows and driver's side and passenger windows opened, the contact stated he heard an abnormal sound like a gunshot and the sunroof glass shattered, and pieces of glass entered the cabin. The contact pulled over and observed that a hole measuring approximately 12 inches by 6 inches had opened in the sunroof. The contact noticed that the glass surrounding the hole had an uplifted edge of approximately 2 inches around the hole. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 48,000. |
| Category | Electrical System |
| Date | Mar 02, 2023 |
| State | NC |
| Description | The infotainment system has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as adas settings and mph\kmh speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid 0 for a full replacement of the screen from mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc. |
| Category | Engine And Engine Cooling |
| Date | Feb 17, 2023 |
| State | GA |
| Description | The contact owns a 2019 mazda cx-5. The contact stated became aware of engine oil on his driveway. The contact stated that while driving and coming to a stop, there was an abnormal oil burning odor inside the vehicle. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that there was an oil leak coming from the cylinder head and determined that the cylinder head needed to be replaced. The independent mechanic researched online and related the oil leak failure to mazda service alert number: sa-031/21 (engine and engine cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 89,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 15, 2023 |
| State | NC |
| Description | The infotainment system is acting up and making its own selections, if im sitting parked and my call history is up it will sometimes click a random number and start calling that number. It will scroll and make random selections on screen |
| Category | Engine, Power Train |
| Date | Feb 09, 2023 |
| State | MI |
| Description | I drove my wife to work and noticed that the car was stuttering and had weak acceleration. I parked in my garage and a couple of hours later returned to see a massive oil leak on my driveway, I had to tow the car to the nearest dealership where a cracked cylinder was diagnosed. There was also a terrible burning smell. If the massive leak happened on an acceleration ramp or on the highway there could have been an accident. |
| Category | Unknown Or Other |
| Date | Jan 18, 2023 |
| State | TX |
| Description | My vehicle appears to have what is known as the "ghost touch". The radio ends up clicking random things, skips songs, goes to the maps and zooms all the way in. This puts the driver at risk if they are distracted by what is happening to their radio. I informed the dealer, but they thought it just needed a software update. The issue continued even after the update that I had to pay for. Warning lamps to not appear, and it happens at random times, it's never consistent. It's been happening for a while now, probably over a year, and months after I had purchased it as a used car. |
| Category | Unknown Or Other |
| Date | Jan 15, 2023 |
| State | NY |
| Description | Known issue. Mazda has issued a tsb, but will not extend warranty or pay for needed repairs. Infotainment screen changes and beeps by itself. Screen is peeling as well. 2019 mazda cx-5 infotainment technical service bulletins tsb number: sa-041-22c nhtsa number: 10226930 tsb date: november 22, 2022 date added to file: december 1, 2022 failing component: equipment:electrical:infotainment summary: some customers may complain about infotainment center display: * ghost touch * dtc b108e:04 may be stored (touch screen operates by itself) * surface peeling * dtc b108e:04 may be stored * spider cracks * white dots |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jan 04, 2023 |
| State | OH |
| Description | My 2019 mazda cx-5 automatically applied the brakes while the car was on cruise control traveling at 65 mph on a highway, and there wasn't a car or any object in front of me or to either side of my car. The car applied the brakes firmly and brought the speed down quickly and dangerously. I quickly depressed the accelerator to get the car back to highway speed to avoid a rear-end collision. This issue has happened 3 times in the past 2 weeks, all while traveling at highway speeds on cruise control for an extended period of time (hours). I believe this is the same issue with the mazda smart city brake support system that led to a recall of 2019-2020 mazda-3 vehicles. My mazda cx-5 is out of warranty and the dealer stated it is not covered by the recall. |
| Category | Power Train, Vehicle Speed Control |
| Date | Nov 18, 2022 |
| State | IL |
| Description | After purchasing this vehicle I started noticing that as I accelerated from a stop the transmission would shift hard into 1st gear and 3rd gear. This is also occurring during deceleration as if the car brakes I'm stages due to the downshifting hard. The dealership has refused to look into the issue. They have refused to add the notes to my vehicle records in effort to avoid accountability. |
| Category | Fuel/propulsion System |
| Date | Sep 05, 2022 |
| State | FL |
| Description | Unknown. The engine started to stall as I was driving and the gas pedal wasn't working. The car shutdown after reaching 0 moles per hour and it would jerk when I tried starting it. The car had enough fuel, battery and was service a month prior. The car would not start and had to wait a few hours to try again. The issue is similar to the recall this model has but when I checked my vin is all cleared . Please help. |
| Category | Fuel System, Gasoline |
| Date | Aug 08, 2022 |
| State | GA |
| Description | The contact owns a 2019 mazda cx-5. The contact stated that her daughter received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) and scheduled an appointment for august 1; however, upon arrival at the dealer she was informed that the part was not available. The contact stated that the dealer had been called several times and it was confirmed that the part was not available and that the contact would receive a call back. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility/wiper |
| Date | Jul 31, 2022 |
| State | NJ |
| Description | While I was driving on the highway at 60 mph the glass sunroof exploded with a loud bang. Luckily the sunroof shade was closed, otherwise shards of glass would have fallen on me causing injury and possible loss of control of the car. I immediately reported the incident to my insurance company and the next day brought the car into the mazda dealership. The service manager claims he never heard of sun roofs exploding and there were no outstanding recalls on sunroofs. I left the car at the dealer for further inspection by mazda. |
| Category | Fuel System, Gasoline |
| Date | Jul 14, 2022 |
| State | FL |
| Description | The contact owns a 2019 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. The consumer stated that mazda still have not performed the recall for the vehicle. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist, Steering |
| Date | Jun 16, 2022 |
| State | FL |
| Description | Heading south doing 70 mph on 95 in the far left lane on a rainy day .... Came over a hill and started to hydraplayne..... Seems like the automatic pilot took the car over ,,,,,I lost the fight with the steering wheel and did two 360s all away across 4 lanes of traffic to the grass inbankment on the other side,,,,,lucky to be alive ...... Very lucky |
| Category | Tires |
| Date | Jun 04, 2022 |
| State | VA |
| Description | P225/55r19 99v: on november 2, 2021, I was slowing down at a stop light. I was about 5 minutes away when my tire separated. I heard my car make a big sound and drop to the ground on the front passenger side. I lost control and hit the side of the curb, but I was able to pull my car over to a side road safely. It took over 3 hours for the tow truck driver to come, but when he did, he said he hasn't seen one like this in a while, but it is a defective tire. The middle of the tire was a clean separation from the sides. If it was a tire blow-out the sides of the tire would be uneven, but this was as if the glue that held it together was loose, and the middle just fell out. The tow person tried to take the spare tire and he found that it was incorrect. My car a had 25,000 miles and I bought it new from the dealership and they made the mistake of giving me the wrong tire. Mazda corporation later had to replace it. Mazda dealership told me to contact customer service to discuss the tire. I emailed customer service several times and it took nearly 2 months for them to answer. I called several times, and I would wait on hold and they would hang up. When I finally got someone on the phone, she told me that mazda warranty does not cover the tires. That is completely in the hands of the tire manufacturer. I contacted toyo tires and waiting a month for a response, I was contacted by a customer service. He mentioned that photos and videos were not enough, but that I had to send the tire back. I mentioned that mazda did not tell me to keep the tire and when they replaced it, they disposed of it. I received a letter stating that there is nothing they can do. My car is a 2019 cx-5 and in the same year the cx9 was recalled for tire separation issues from the same company. I am extremely frustrated how mazda and toyo has handled this entire issue. |
| Category | Exterior Lighting |
| Date | May 09, 2022 |
| State | GA |
| Description | The contact owns a 2019 mazda cx-5. The contact stated that the center display was malfunctioning. The contact stated that the rearview camera turned off inadvertently or failed to operate as intended while reversing the vehicle. The contact also stated that the screen display brightness would decrease independently. Additionally, the contact stated that the exterior lights would malfunction due to the failure. There was no warning light illuminated. The vehicle was taken to the dealer where the computer software was updated. The dealer also informed the contact to remove the mazda navigation sd card. However, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the center display touch screen panel had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in any recalls. The failure mileage was approximately 40,000. |
| Category | Air Bags, Vehicle Speed Control |
| Date | May 04, 2022 |
| State | CA |
| Description | Tuesday, 5/3, I was parking my car in the new leaf grocery parking lot in aptos, ca. I pulled into the lot and made slow right into an available space. I had my foot on the accelerator, tapped down on it gently to ease into the space. My car lurched forward at such high speed that I was unable to remove my foot from the accelerator. I swerved to the right as the car went over a partition and hit another parked car on the other side of the partition. My airbag did not activate. I've replayed the experience in my mind and tried convincing myself that this could have been a matter of human error on my part. I am beyond convinced that what I experienced yesterday was a case of sudden unintended acceleration. I am concerned and afraid to drive my car now. Had circumstances been different, someone could have been killed. Had I not swerved right, I was headed to crash into a building. I called 911 and since no one was hurt there was no police report. To address questions set-out above: speed control (sudden unintended acceleration) and air bag failed my safety and the safety of others was put at risk as of yet the problem has not been reproduced however there are a great number of reports related to unintended acceleration (however not acknowledged as a problem by mazda) I plan to have my mazda inspected by a local dealership service center there were no warning messages or symptoms in advance of the incident occurring I've owned my mazda for 3 years and never experienced anything like this. I have never had a car accident to date. |
| Category | Fuel System, Gasoline |
| Date | May 03, 2022 |
| State | NJ |
| Description | The contact owns a 2019 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Gasoline |
| Date | Mar 16, 2022 |
| State | DE |
| Description | The contact owns a 2019 mazda cx-5. The contact received notification of nhtsa campaign number: 21v875000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 15, 2022 |
| State | OH |
| Description | When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda europe has reported something similar but mazda usa has not done anything about it. |
| Category | Unknown Or Other |
| Date | Mar 07, 2022 |
| State | CA |
| Description | Sunroof/ moonroof exploded out of no where. It was about 57 degrees outside not a hot day. Shard of glass went flying everywhere |
| Category | Unknown Or Other |
| Date | Feb 23, 2022 |
| State | TX |
| Description | Service engine soon brake lines out ball joints otters brakes , electrical flashing lights , rust all in engine, on roof rack , by tires |
| Category | Fuel/propulsion System |
| Date | Feb 15, 2022 |
| State | NH |
| Description | Mazda recall 5321k nhtsa recall 21v875 has been open since nov 2021 and notification by letter not received until jan 2022 stating that a fix may be available by summer 2022. Meaning I am driving a vehicle that may stall at any time possibly causing a crash. This is unacceptable from a safety standpoint. Nhtsa needs to apply pressure on mazda to resolve this asap or provide loaner vehicles to those customers at risk. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Feb 13, 2022 |
| State | WA |
| Description | On interstate 90 while driving at 75 mph under cruise control I passed an 18 wheel truck on a curve. With no cars in front and two following, the car without warning braked heavily and control screen flashed warning brake. The car immediately behind braked and veered on the bearm to avoid me. I stepped on gas to override the brakes and avoid an accident. |
| Category | Fuel System, Gasoline |
| Date | Feb 11, 2022 |
| State | FL |
| Description | The contact owns a 2019 mazda cx5. The contact received notification of nhtsa campaign number 21v875000(fuel system, gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available and would not be available until mid-summer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated on two separate occasions while driving at undisclosed speeds, the vehicle stalled without warning. After a restart, the vehicle operated as designed. The contact was concerned that the failure might occur while driving on a busy freeway. Vin tool confirms parts not available. The failure mileage was 5,000. |
| Category | Unknown Or Other |
| Date | Feb 07, 2022 |
| State | CA |
| Description | I believe my car has been affected by the fdm fuel pump replacement recall (#5321k). My car has stopped working. Parts are currently unavailable. What can be done as I need my vehicle for work? |
| Category | Air Bags, Air Bags:sensor:occupant Classification:front Passenger |
| Date | Jan 30, 2022 |
| State | PR |
| Description | The "passenger air bag is not active for passenger' warning light was constanstly showing in the dash panel even when nobody was sitting in the passenger seat nor any object was sitting on the seat. The problem was "solved" by the dealer under the car's warranty. They said something about dirty contacts in the seat wiring. Now the warning light is back and my suv's warranty period is over. |
| Category | Fuel/propulsion System |
| Date | Jan 20, 2022 |
| State | NY |
| Description | Safety recall just received for my car. Fuel pump failure may result in engine failure increasing risk of crash. Repair parts not available. It is expected parts may be available summer 2022. I will be driving cross country to return home to ny from az in march. What am I supposed to do? |
| Category | Power Train |
| Date | Jan 03, 2022 |
| State | PA |
| Description | My 2019 mazda cx 5 with 25000 miles stopped moving on my way home. It was towed to john kennedy mazda in conshohocken pa on 11/22/2021. It was diagnosed with a failed transmission and still awaiting replacement as of 1/3/22. |
| Category | Visibility/wiper |
| Date | Jan 01, 2022 |
| State | PA |
| Description | At high speeds, air enters through the front windshield from outside of the car and into the cabin, making a whistling sound. It seems the problem is with the windshield design or fit. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Dec 25, 2021 |
| State | CA |
| Description | I was driving on the highway, at about 65 mph. The engine lost power and the car began to slow down. It did not respond to the accelerator, but the power was still on. I was lucky enough to be able to pull over to the shoulder without colliding, but it was extremely fortunate that no cars were obstructing me at the time. I put the car into park once stopped and turned the engine off. I tried to restart but the engine did not turn over and several warning signs came up on the dash and the car emitted irregular dinging/beeping noises before going silent (I do not recall specifically, but I believe the check engine and/or battery indicator lights came on) the hazards worked, also the interior lights. But I was stranded in a remote area in complete darkness on a very narrow shoulder with large trucks whizzing by. A chp officer appeared eventually and expedited a tow truck, which brought me to the nearest mazda dealership 100 miles away. It was midnight by the time we arrived. Both the tow truck driver and the technician (the next morning) were both unable to jumpstart the car. Engine would not turn over at all. The technician opened up the engine and sent reports to mazda. We are waiting to hear back but they would not give me a loaner vehicle without knowing the cause of the failure. Very relieved I was not hurt but also very upset at the chance I could have been. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Dec 20, 2021 |
| State | NY |
| Description | At about noon on 12/19/21 I was approaching the tappan zee (mario cuomo) bridge in new york state going west. My car briefly stopped accelerating when I put my foot on the gas pedal but then continued on as normal. No warning lights or other signs of trouble appeared, and I continued onto the bridge and was in the center lane. There was moderate traffic on the bridge. Suddenly, my car started shaking and slowing as if the brakes were being pumped (although I did not put my foot on the brake), and the messages "front radar sensor system malfunction" "forward smart city brake malfunction" and "smart brake system malfunction" all flashed on the dashboard screen. My husband turned on the emergency flashers and took a photo of the screen. The car continued slowing down and shaking no matter how hard I pressed the gas pedal. This created an incredibly dangerous situation; I had to get over to the right lane as we continued losing speed, and find somewhere safe to pull over once we got off the bridge. A car or truck going at a normal speed could have easily hit us and caused a catastrophic crash on the bridge. If I could not get out of the center lane quickly, at the rate the car was slowing down, it would have come to a complete stop in the middle of the roadway. I was able to merge right, get across the bridge and get to an exit, all as the car continued lurching and slowing down. At the bottom of the exit, there was a red light; I stopped and turned the car off and back on again. When I tried to accelerate out of the stop, smoke began pouring off the wheels. The car moved across the intersection at a few miles per hour and I was able to pull over safely on the right shoulder on the other side of the intersection. I had only bought the car the previous day, less than 16 hours before the incident. I called mazda roadside assistance and the dealership; the dealership told me to have the car towed to their service department, so I did. |
| Category | Unknown Or Other |
| Date | Dec 02, 2021 |
| State | MA |
| Description | Almost every time you drive at speeds of 75 mph+ or when there are strong winds on the highway, there is a whistling noise that comes from the drivers side door frame. This has been reported online in many groups. There are even video's with the exact problem available. Nhtsa id number: 11429312 goes into the details in depth and I can say that my experience is exactly the same as theirs. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 17, 2021 |
| State | PA |
| Description | There was a warning "chime" and then this message appeared on the instrument panel. "front radar malfunction". The car was in the left lane on the pa turnpike going approximately 73 miles per hour. The car immediately began a rapid deceleration after the warning "chime". Automatic braking activated. The driver could not accelerate. Traffic was heavy with a trailer truck to the right and cars behind. There were no vehicles in front of the decelerating car. The vehicles behind were able to slow and avoided collision. We were forced to pull over in a very narrow center medium next to a large concrete divider. It was a very dangerous place to stop. The engine was turned off for approximately a minute. When it was started there were no messages and the driver had full control of the car. The car is available for inspection. The dealer will be contacted tomorrow. The car has been in service for 23 months and has been driven 12,200 miles. The road surface was wet from recent rain and the car had been driven through a downpour with water pooling on the road approximately 15 minutes before this incident. |
| Category | Electrical System, Engine, Vehicle Speed Control:accelerator Pedal |
| Date | Sep 16, 2021 |
| State | MA |
| Description | The contact owns a 2019 mazda cx-5. The contact stated while driving 40 mph with the accelerator pedal depressed and shifting from second to third gear, the engine revved up, hesitated, and lost motive power. The contact was able to restart the vehicle. The check engine warning light was illuminated. The contact also stated that the low-beam headlights were inoperable. There was a clunking noise detected while making a three-point turn. The vehicle was taken to the local dealer and the mechanic diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to nhtsa campaign number 19v497000 (engine, power train). The failure mileage was approximately 1,000. |
| Category | Engine |
| Date | Sep 08, 2021 |
| State | CA |
| Description | 1) it happened last week on 8/30, when I drove back home after work at night. After I parked my vehicle at the driveway and I had noticed there's smoke going into the cabin through the vent. The smell was very bad, it smells like burning rubber/plastic type. Then I went underneath the car and checked, the oil dripping out from the plastic panels where the oil pan is. Next morning, I jacked the car up and have a deeper inspection. I have notice the oil actually leaking from the timing belt/chain cover area. I immediately called local dealership @ putnam mazda and drove it in for service on 8/31. When I arrived to the service department, my whole front end was full of smoke coming out from the hood. After a hour of inspection, service advisor told me that my car is having a blown cylinder #3 and oil leaks from cracked cylinder head. They will have to order a new cylinder head from japan for my replacement, which will take more than 2 weeks or even longer due to part shortage. This is ridiculous!!! My car only have 21,500 miles on it, and it's a 2019 model year. The advisor told me they had quite a few were having the same issue. I guess he doesn't want to give me the exact numbers. But this is a safety concerns for other mazda customers as well. I guess it has to do with the cylinder deactivation they put into the engine which cause this problem. The recalls that they had last year was not a fix or cure. 2) this is a safety concern and putting my life on risk, the oil leaks might cause fire or create accident on the road while operating. The smoke that I suck into my system may cause permanent damage to my lung and my health concern. 3) problem had been confirmed with dealership. Mazda should declare a recall. You can't just wait for someone have an accident or cause their life to correct the issue. 4) the vehicle is at the servicer dept. And been inspected. 5) this is critical, I don't have any engine light or any indication. Even my scanner detected no code. |
| Category | Electrical System |
| Date | Aug 25, 2021 |
| State | MA |
| Description | The contact owns a 2019 mazda cx-5. The contact stated while driving at approximately 20mph the vehicle would brake suddenly. Which resulted in the contact sustaining whiplash and sought medical treatment. The contact stated brake warning message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 35,000. The vin was not available. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 21, 2021 |
| State | FL |
| Description | The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use apple carplay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 my of the mazda3, which uses the exact same infotainment and controller setup as in the cx-5 products. I have provided a link to the relevant service bulletin here: https://static. Nhtsa. Gov/odi/tsbs/2019/mc-10164268-0001. Pdf the system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle. |
| Category | Structure:body, Unknown Or Other |
| Date | Aug 16, 2021 |
| State | CA |
| Description | Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo. Com/547826873 https://vimeo. Com/manage/videos/580602909 and the links have been shared both with my local mazda dealership (oak tree mazda by dgdg in san jose, ca: 4250 stevens creek blvd, san jose, ca 95129) as well as with mazda of north america. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two mazda owners forums that describe this very issue with mazda cx-5 in usa, canada, as well as in europe. This video from an owner in germany shows the very same issue: https://www. Youtube. Com/watch? V=zykyocisitc&t=204s https://www. Mazdas247. Com/forum/index. Php? Threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds. 123868506/page-2#post-6727077 https://www. Mazdaworld. Org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise. 337073/#post-754625 according to one of the forum members, a technical service bulletin (tsb) r084/20 to address this issue has been issued by mazda in europe and russian. The root cause has to do with door trim seals. Under the "casue", this tsb reads, "when driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -the vehicle is exposed to a side wind while driving at a speed higher than 160km/h -the vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h." |
| Category | Engine, Vehicle Speed Control |
| Date | Jul 23, 2021 |
| State | FL |
| Description | The contact owns a 2019 mazda cx-5. The contact stated that on five separate occasions, intermittently there was an abnormal grinding noise detected underneath the hood. The contact stated that while driving 65 mph, the vehicle inadvertently decelerated to 20 mph. Additionally, while accelerating the vehicle slowed down without warning. The vehicle was taken to an independent mechanic where no codes had been detected. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. Additionally, the vehicle was towed to sport mazda north (400 n us hwy 17 92, longwood, fl 32750, (407) 339-4777) where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 17,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 30, 2021 |
| State | CA |
| Description | When the system think there might be a collision and initiates a hard braking even when there might be enough space in front of you. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. This also happens when switching lanes. As you are in the middle of switching, if sometimes thinks you are getting to close to the car in the original lane and it starts a hard break. Since I'm in between lanes, it causes the car on the other lane to do a hard break also, almost causing a chain accident. A google search revealed multiple people complaining of that. The system is too aggressive even at it's lowest setting. Mazda informed me I can only turn it off one drive cycle at a time. This system has almost caused more accidents than it protected me from them. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 15, 2021 |
| State | CA |
| Description | Driving on highway, cruise control ser to 82, no cars in front. The car suddenly jolted twice, engine light and battery light comes, lost of power. Pulled over to shoulder in the middle of nowhere in nevada. Tried to start the car, engine won't turn on, starter just kept cycling. Veh temp was just below 210 with a 1/4 tank of gas. Called dealership and service person asked is to use key to turn on car, no change and provided no other solution other than to take to dealership with the closest one being over 300 miles away. We decided to unhook and rebook the positive side of battery. Car restarted and currently driving it home as I write this complaint. 600 miles overdue for maintenance (by date due on july 26, 2021) and was scheduled upon return from trip which at the time should be approx 1000 miles over due. |
| Category | Engine |
| Date | May 14, 2021 |
| State | NY |
| Description | The contact owns a 2019 mazda cx5. The contact stated that he noticed an oil leak on top of the engine. The vehicle was taken to compass mazda (200 dolson ave lot a 204, middletown, ny 10940: (844) 258-3818) to be diagnosed. The contact was informed that the mastercycler needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 63,000. |
| Category | Engine, Power Train, Structure:body |
| Date | May 04, 2021 |
| State | NY |
| Description | Brought it in nov 2020 regarding smells and engine issues as well as alignment. Neither were taken care of. Then march 2021,engine was leaking fluid and smoking, and the engine needed to be replaced at 20k. Did not provide a rental until later that week. After a month, I got my car back. After leaving the engine continued to smoke, brought it back. Gave no rental. Dealer said it was left over fluid from when they replaced it. Car is still having issues with the engine and smells. Under shield fell off and needed to be replaced twice. Tire pressure was going off and brought it in twice for them to say they cant find where the slow leak is or why so they wouldn't fix it even though I have the mazda insurance for tires. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 24, 2021 |
| State | FL |
| Description | I heard a very loud bang, sounding like a gunshot that went off, when the sunroof above my head violently shattered while I driving to work. I almost lost control of the car and got covered with pieces of glass. The glass scratched me on the face, close to my eye. I am in shock and I am still finding small pieces of glass all over my body even after taking a shower. |
| Category | Seats |
| Date | Mar 04, 2021 |
| State | IL |
| Description | Rear passenger seat rest behind driver seat is rattling and does not lock tight. This happens when passenger is seated. |
| Category | Visibility/wiper |
| Date | Mar 03, 2021 |
| State | CA |
| Description | Windscreen stress crack 12 - 15 inch upper end. No visible external damage cause, no evidence of debris damage. Appears as material defect, many similar repeating complaints on the net. Mazda refuses to replace under warranty, refuses to inspect. |
| Category | Engine, Fuel/propulsion System |
| Date | Feb 25, 2021 |
| State | VA |
| Description | Vehicle having significant drop in power output in 1st and 2nd gear when ambient temperatures below freezing. Issue resolves when finally shifting to 3rd gear, but lack of predictable response when merging is unsettling. |
| Category | Unknown Or Other |
| Date | Jan 18, 2021 |
| State | IA |
| Description | Unintended acceleration - I was pulling in to my garage, half way into the garage, the car accelerated, without foot on the accelerator, and ran into motorcycle and garage back wall. There are tire traction marks where it began to accelerate unattended, and tire tread from multiple rotations of the tire where the vehicle forward motion was stopped by the wall. Another driver of the car stated that the night before, when foot was taken off the accelerator the car continued to accelerate. |
| Category | Exterior Lighting, Unknown Or Other, Vehicle Speed Control |
| Date | Nov 20, 2020 |
| State | CA |
| Description | Vehicle display on dashboard, steering wheel, shift console, audio controls, seats adjustments are not illuminated. The letters and numbers are not lighted. Unable to know which buttons to push because printing is so small and many controls are grouped too close together. Mazda cx5 owner's manual is for all mazda models. There is no indication as to what feature is included on my car. This car lacks lighted display and contains small letters/numerals whileparked, moving or driving in day or night; mazda dealers in two different towns report unable to improve situation "that's how it is" . |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Nov 04, 2020 |
| State | CA |
| Description | 2019 mazda cx-5. Consumer writes in regards to displays on vehicle consumer states that the displays are too to small and not legible. *ld *js |
| Category | Fuel/propulsion System |
| Date | Oct 02, 2020 |
| State | AL |
| Description | The fuel low level light is not triggered until 12 miles or less of fuel remaining. The service bulletin provided by the dealership, med center mazda in pelham alabama, shows that when the fuel gauge sender voltage from the rbcm and the fuel injection amount from the pcm both agree that 2,6 gallons remain the instrument cluster powers a transistor and turns the light on. In a discussion with the service advisor, we were trying to figure out if there are 2. 6 gallons remaining then why the miles to empty does not register 30-50 based on the epa ratings for the vehicle. We decided to disconnect the battery to clear any residual information in the computer and reset the average fuel economy system. While driving the mazda cx-5 less than 24 hours after getting it back from the dealer service department, the fuel low level light did not illuminate until 6 (six) miles to empty. I exited the interstate and drove the vehicle about 5 miles to my home. The miles to empty read 0 (zero) when pulling in my driveway. I parked the mazda and changed vehicles to complete my tasks for the day. Upon starting the mazda the next morning, the miles to empty still showed 0 (zero) while also showing an average fuel economy at 24+ mpg. I then drove to the gas station where 13. 573 gallons were required to fill the tank. That leaves approximately 1/10th of a gallon until the car ran out of fuel, although I had only traveled 6-7 miles after the light came on. Bottom line: there was definitely less than 2. 6 gallons in the tank when the fuel low light illuminated which could have caused the vehicle to quit in the middle of the interstate and which could also be damaging the fuel system. The computers, programming, and/or sensors are malfunctioning. The malfunctioning fuel system on the 2019 mazda cx-5 could potentially lead to an accident. |
| Category | Structure:body |
| Date | Jul 07, 2020 |
| State | TX |
| Description | Extreme paint chipping (down to the primer/metal) on the hood primarily. Color is soul red. The paint appears to be brittle and not properly bonded to the primer/metal. Chipping started occurring the first month after purchase and has continued to gain more chips. The car is driven mostly for city commuting. This car has the most fragile paint I have ever experienced. I have purchased a new nissan, honda and subaru in the past and none have had this problem. I have seen many people complaining about this issue with mazda online, it needs to be investigated for a possible class action law suit. |
| Category | Power Train, Unknown Or Other |
| Date | Jun 16, 2020 |
| State | CT |
| Description | In july 2019 (approximately 2 months after delivery) my 2019 mazda cx-5 began to drive roughly at slow speeds- specifically speeds 15 mph or below. The vehicle would not coast (even downhill) and would seem to slip out of gear (this vehicle has an automatic transmission). More specifically, the vehicle would buck and lurch on it's own without engaging the accelerator or brake. This was happening going uphill, downhill and on flat grade. I brought the vehicle to the dealer and at their request took an employee for a drive so they could feel it. The employee did feel it, told the service manager, who then told me that, "they are supposed to drive like that." he said he drove around another vehicle on the lot that is the same model and year, and that it performed the same. Please note that this is not the same person who was in the car to experience how my car was driving. I personally know two other people who have the same exact year and model cx-5. I shared my experience with both owners- they both told me that their cars do not perform in that way. Additionally, I drove one of those vehicle and that one did not perform in the same way that mine does. I am concerned that this issue is being brushed off. There is no way that mazda would purposely design a car so that it jerks, lurches, and bucks at slow speeds. I have read reviews on online message boards where others do complain of similar experiences, which is even more concerning. This poses a safety issue for the driver, passengers, and others on the road who may be driving nearby. I have an appointment and will be taking the car back this coming monday to try and further address this issue, but felt it necessary to file here in the case that further action needs to be taken at a larger scale since it appears as if others, though not all, 2019 mazda cx-5 owners are experiencing the same. *tr |
| Category | Engine |
| Date | Jun 05, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2019 mazda cx5. The contact stated that the engine failed. The driver noticed that engine oil was leaking on the ground. The vehicle was towed to an unknown dealer whom advised that the engine needed to be replaced. The engine was replaced. However, the repair did not correct the failure. The vehicle cabin filled up with smoke when the contact drove the vehicle home and the contact found that the engine was leaking oil. The vehicle was towed back to an unknown dealer for inspection. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 7,800. |
| Category | Structure:body, Wheels |
| Date | Mar 01, 2020 |
| State | MN |
| Description | The driver's side mirror would vibrate excessively at high speed. The car was taken to two different dealership but they couldn't figure out how to fix that. 2019 cx5 exhibits an excessive vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds. This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure. With the weather warming up, stuff inside the door panels is expanding which magnifies the vibration issue. Vibration noise is getting worse coming from both door panels when the car hits a crack, bump, pothole, or when the radio is on. Mazda corporation lacks integrity and refuse to admit that they have a serious issue due to their poor quality control. This is isn't a new problem. 2013-2015 cx-5 had same issue with driver's side mirror vibration but they issued a recall and the problem was from the door panel which lacked support and was poorly made in the 1st place. |
| Category | Electronic Stability Control |
| Date | Feb 11, 2020 |
| State | IN |
| Description | Sat down to start car. After it started I thought I pushed the open function for hatch.. Instead I locked it . After I closed the door I saw that the fob was on passenger seat and all doors locked. |
| Category | Vehicle Speed Control |
| Date | Feb 11, 2020 |
| State | WA |
| Description | Mrcc (mazda radar cruise control) will unexpectedly decrease vehicle speed when in a turn even if not following another vehicle. Speed decrease happens regardless of vehicle speed. Amount of decrease is severe depending on "sharpness" of the turn, but will happen even on gentle sweeping turns on an interstate highway. Behavior is reproducible during all variety of driving conditions. |
| Category | Electrical System, Engine |
| Date | Feb 06, 2020 |
| State | OH |
| Description | I was driving on the freeway about 65 miles per hour and the the car started to run rough and the dash lights went out. It felt like it wanted to stall so I kept my foot on the gas and brake and exited the freeway and drove the side streets home. The problem did not happen again so far. |
| Category | Unknown Or Other |
| Date | Jan 16, 2020 |
| State | WA |
| Description | The vehicle was parked outside, behind my house off of an alley in a private parking space where it had been unmoved for three days. It had snowed over the past two days. The temperature was in the 20's. The car is two months old (1171 miles). I raised the rear hatch to retrieve a snow brush. Rear hatch closed. I started to walk towards the passenger door when I heard a loud cracking sound. Then the rear window self-destructed. It just fell to pieces. I do not want to dwell on the serious problems this might have caused if the self-destructing window had occurred 10 minutes later when I was going to be driving on a highway. |
| Category | Electrical System |
| Date | Dec 10, 2019 |
| State | WI |
| Description | It was 17 degrees out and the front windows would not roll down. They were not locked. When it got it into my warm garage and I let it warm up (not running) for 15 minutes, they rolled down. I have had the car a month and this is the coldest its been since I've had it. I was at a drive thru in park when they would not roll down. |
| Category | Power Train, Vehicle Speed Control |
| Date | Dec 06, 2019 |
| State | CA |
| Description | On monday, november 25, 2019, as I was approaching my home, I activated my garage door opener and the garage door opened as I pulled into my driveway. I stopped the car, a 2019 mazda cx-5, in the driveway, placed it in park, got out of my vehicle and entered the garage. While in the garage for approximately 2-3 minutes, I turned around to see my 2019 mazda cx-5 accelerating toward me. The car rolled until it hit the washing machine and dryer. I managed to avoid getting pinned but not before the car ran over my foot. I managed to squeeze past and enter the vehicle placing my foot on the brake and putting the car back in park. |
| Category | Unknown Or Other |
| Date | Nov 09, 2019 |
| State | NY |
| Description | While driving on the highway with very light snow falling and less than an inch of wet on the road, the "front radar blocked" message appeared! Upon later research into the mazda owner's manual it indicates the following systems were not functioning: mazda radar cruise control (mrcc) mazda radar cruise control with stop & go function (mrcc with stop & go function) distance recognition support system (drss) smart brake support (sbs) apparently the location of the front radar is behind the emblem in the center of the grill. Mazda recommends that the owner clean off the emblem of any dirt or snow to correct this problem. Driving on the highway it is not practical to pull over and clean off the emblem when it will happen again in these conditions. This is a serious design flaw that can lead to accidents. The front radar should be relocated in a location not subject to road splatter. It could be located with the other sensors behind the mirror in the middle top of the windshield. |
| Category | Service Brakes |
| Date | Oct 15, 2019 |
| State | NJ |
| Description | Traffic was heavy on the parkway that day so there was a lot of stopping and going. Applying the brakes, the car started to slow down but suddenly there was a jerk and the car accelerate while the brakes were still being applied. There was a frontal collision which indicates that the smart brakes system was also not working. The warning 'brake system malfunction' appeared on my dashboard after the accident. My insurance company sent a written request for the edr test and have agreed to pay the fee with the expectation of being provided with a quote of the cost and the end results. Mazda has not approved the request and it has been over 3 weeks. Asked to speak to a supervisor and did not get a response. |
| Category | Electrical System |
| Date | Oct 10, 2019 |
| State | NV |
| Description | Significant safety issue--the entire middle screen goes blank, all access to apple car play stops, including navigation, phone, text, etc. The phone goes blank. Must pull over and the head unit will restart. Twice at dealer for same issues. They have replaced parts, but still same problem. |
| Category | Structure:body |
| Date | Oct 05, 2019 |
| State | CA |
| Description | I have owned my car for only two months and the paint is already chipping. I have never owned a car where this happened after owning it for such a short time. I use this car for commuting to work on the highway. |
| Category | Electrical System |
| Date | Sep 18, 2019 |
| State | NV |
| Description | Significant safety issue--the entire dash and middle screen goes black, all music stops playing, the apple care play doesn't work, attached iphone sometimes goes blank. Must pull over and restart the vehicle. Previously at mazda of orem (utah) for recall and this same issue. Returned today--9/1 8/19, dealer no idea why screens shutting off. Happens without notice of provocation. Significant safety issue, |
| Category | Electrical System |
| Date | Sep 11, 2019 |
| State | NV |
| Description | All lights and gauges turn off and disable, including: apple car play, navigation, audio, air conditioning, bluetooth, sensors, and all gages in the dash-- |
| Category | Wheels |
| Date | Jul 19, 2019 |
| State | WI |
| Description | I had a flat tire on the front left corner of the vehicle while driving on a high speed highway. In my effort (and that of a wisconsin state trooper) to install the temporary spare tire I (we) discovered it would not fit on the car. It seemed to be the wrong type for my vehicle. I had it towed to a nearby dealership and they too could not understand why the spare would not fit. The mechanics best guess is that the brake caliper is to big for the spare preventing it from being installed. So they moved the left rear wheel to the front and installed the spare on the rear corner. Now let's be clear, I know and the dealership knows that putting the spare on the rear axle is the safest way to travel until a replacement tire is obtained. But, when you are stuck on a patch of asphalt between an exit ramp and the main thoroughfare with cars flying by you on both sides, as I was, you just want to get the hell out of there and not take any more time than necessary like rotating tires on one side of the car. I contacted mazda about what happened and their answer was only put the spare on the rear axle citing an excerpt from the owner's manual. That statement in the manual only tells you it could be unsafe to put the spare on the front but nothing tells you it won't even fit. Because of this little "design flaw" I was forced into a prolonged dangerous situation. Quite simply I should be provided a spare that will fit every axle so I can get out of harms way as soon as possible. |
| Category | Vehicle Speed Control |
| Date | Jul 07, 2019 |
| State | CA |
| Description | Car accelerates by it self from standing stop. Pulling out of parking stall shifting to drive car accelerates till I press brake twice. Then after slowly driving over speed bump car accelerated up to 25 to 30 mph till I pressed brake twice . Car new has 1800 miles |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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