Top Problems: Steering, forward collision avoidance, and electrical system issues
Available in the U.S. since the fourth quarter of 2021, the 2022 Jeep Grand Cherokee is heralded by Jeep as being the most technologically luxurious and advanced 4×4-capable Grand Cherokee ever. After a decade with nearly the same design, the 2022 Jeep Grand Cherokee ushered in a new fifth generation. As a two-row model, this lineup is said to be “re-engineered for the future.” However, consumer complaints are pouring in, many reporting the same issues that have plagued the 2021 model. The most common of these relates to power steering failures and phantom braking.
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This new fifth generation presents an impressive lineup that includes the new Trailhawk, said to be the ultimate 4×4 Grand Cherokee. The 4xe, which is the first electrified Grand Cherokee, has been available since early 2022. But the ever-growing volume of complaints to the National Highway Traffic Safety Administration (NHTSA) from unhappy customers highlights a host of problems.
The first complaint about a fifth-generation model was lodged with the NHTSA on February 24, 2022. Complaints have been increasing gradually ever since, and by late December 2024, there were 131 on file.
The components and symptoms that are listed most often are steering, forward collision avoidance, and the electrical system. Together, they represent more than 68% of all complaints. Others that are high on the list in terms of numbers are the powertrain, suspension, engine, and lane departure — with many lane departure complaints also featured as forward collision avoidance problems. Other components and systems included in complaints are airbags, backover prevention, electronic stability control, equipment, exterior lighting, fuel/propulsion system, latches/locks/linkages, parking and service brakes, seats, seat belts, structure, tires, vehicle speed control, visibility (including cracking windshields and exploding sunroofs), and wheels.
There is a lot of crossover, with complaints frequently listed under 2 or 3 different headings. For instance, steering complaints, most of which concern power steering disconnect, also include other issues. These relate to forward collision avoidance, lane departure, the electrical system, brakes, and exterior lighting.
Most complaints listed as forward collision avoidance problems relate to phantom braking. This is when the automatic braking system slams on the brakes for no reason. So, it’s not surprising that 50% of the service brake complaints are also listed as forward collision avoidance problems.
Recalls issued by the automaker have also continued to increase, reaching 17 by the end of 2024.
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| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Steering | |
| Power Train | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings | |
| Engine | |
| Unknown Or Other | |
| Suspension | |
| Fuel/propulsion System | |
| Service Brakes |
Most of the complaints listed as steering issues specify power steering problems. Some complaints state that drivers suddenly lose power steering, often along with other driver-assist functions like lane assistance and forward collision control. Others say that power steering simply failed, while others refer to a power steering disconnect.
With only 173 miles on a new 2022 Grand Cherokee, an owner from Colorado went to start the SUV, and “the power steering, electronic stability control, blind spot monitoring, and lane assist lights all went on. The power steering didn’t work and I was unable to back out of my parking space. I repeatedly turned the car on and off and the lights persisted for at least an hour. After an hour, all lights went off and I was able to drive the vehicle. This could have been extremely unsafe if this had occurred while the vehicle was in motion. This also was problematic as I was stranded in a parking lot late at night.
“I immediately took it into the dealer and they cannot reproduce the problem. I am driving a loaner as I do not feel safe in the brand-new vehicle. No warning lights came on prior to this problem appearing.”
An owner from Michigan reported multiple warning lights and inoperative features including power steering, lane assist, and crash protection. When it happened a second time, the owner took the vehicle to the dealer. They said they fixed the problem, but after less than 50 miles, the same thing happened. “It was going down the highway at 70 mph and (the) steering went out with no turn signals.” The complaint states that he turned the vehicle into the dealership and was looking into a vehicle buyback.”
An owner from Arizona whose 2022 Grand Cherokee had 2,700 miles on the clock in August 2022 crashed as a result of the problem. The incident started when the message “power steering unavailable, service required” was suddenly displayed. The power steering then malfunctioned, which made the steering wheel difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion.
After collecting the supposedly repaired vehicle, the owner was driving at about 25 mph when the power steering malfunctioned again. The driver lost control of the vehicle and crashed into a tree. During the incident, the braking system also malfunctioned and the brake pedal was hard to press down. So, the vehicle didn’t stop before crashing into the tree. The driver sustained a headache and back and shoulder pains. The front seat passenger sustained back and neck pains. The vehicle was towed away, but at the time of the complaint, the failure had not been determined.
In March 2024, an owner from Connecticut crashed after the steering wheel became inoperable. The brakes didn’t respond when the driver depressed the brake pedal. As a result, the vehicle became uncontrollable, and the driver crashed into a pole. There were no warning lights illuminated. Luckily, while smoke was detected, the vehicle didn’t catch alight and there were no reported injuries. However, the Grand Cherokee was deemed a total loss by the insurance company.
An owner from New York had the same message 3 weeks after taking delivery of a new 2022 Grand Cherokee. The warning persisted after turning the ignition on and off several times. “When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and (my) family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me.”
The owner did some research and tracked down numerous complaints about the same power steering issue starting from the 2021 Grand Cherokee L and with the new platform 2022 Grand Cherokee 2-row and L models. “Although this seems to be a widely known issue no recalls have been made.”
By the end of 2024, there were 99 steering-related complaints about the 2021 Grand Cherokee on the NHTSA website. Steering complaints rank highest of all components and systems.
Most of the complaints about forward collision avoidance describe how the automatic braking system slams on brakes for no reason.
A typical complaint from an owner in New York states: While “driving (at) approximately 25 mph on a road with a 30 mph speed limit, cars are behind me, nobody is in front of me, the Jeep suddenly slammed on its brakes to a full stop for absolutely no reason. Cars behind me had to run off the road to avoid hitting me. Two people yelling at me out of their window.”
Another, filed in November 2024, states that when the driver uses adaptive cruise control, the Grand Cherokee will occasionally apply emergency braking when a vehicle passes alongside it in the same direction of travel. “I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m ‘brake-checking’ them. Usually, it’s triggered when the passing adjacent vehicle is a tractor-trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all.”
One phantom braking complaint filed under forward collision avoidance and brakes is from an owner in Pennsylvania who sees it as an advanced brake assist/emergency assist issue. “While highway driving, during a sunny day and with no cars for at least 1 mile, the system engaged the emergency brake as if it detected an imminent accident. This was at highway speeds, so caused some commotion in the car.” The next day, “the active lane management system stated it needed service.“ Additionally, the complaint states that when the brake pedal is depressed the pedal pulses, “leading me to believe the rotors are warped.” It was scheduled to go to the dealership the following week
There are eight complaints listed as service brake problems, but only one is listed under this heading alone. It cannot be ignored because it is from a Michigan owner who works at a Jeep facility doing repairs.
“We notified management that someone put glue in the fitting for the left rear brake line, where it meets the soft line. The issue was never fixed and the vehicle has since been shipped. The person who fixes brakes on (the) first shift said he’s been putting glue in brake lines since day one. Management has no idea what they’re doing here and these vehicles are unsafe to be on the road.”
How telling is that?
Complaints about the 2022 Grand Cherokee electrical system are varied with the most recent 2024 complaints relating to the lack of availability of parts to fix the high voltage battery fire warning recall. An angry owner complained on November 9, 2024, that despite the risks, “Jeep will not offer rental or loaner vehicles, leaving owners at risk for fire to personal and home.”
An owner from California experienced electrical failure on the wiring harness. Another owner, from Puerto Rico, had an issue with a rear camera component fault. The radio doesn’t project an image when the vehicle is in reverse. The dealer hasn’t got a solution. There are also problems with key fobs.
An owner from Michigan says the Grand Cherokee stopped communicating with the key fob. “The whole car is dead because of this.” To make matters worse. The dealership wasn’t able to get the parts to repair it.
An owner from Pennsylvania also reported a key fob problem. “The key fobs do not respond at all and if you hit the start button nothing happens. I have a wife, an eight-year-old daughter, and twin (14-month-old) baby sons. Now, what if we are in the car together and this happens? Now luckily both times this has happened it was in my driveway, but I cannot take the car anywhere because I cannot risk the safety of my family. This was the purpose of buying this vehicle so we could have a family vehicle that would accommodate our family, and now it is basically a brick sitting in my driveway. This is the second time this has happened in less than a month.”
An owner from Texas describes how a Grand Cherokee with only 653 miles on the clock suddenly lost motive power and decelerated while driving at about 75 mph. “Performance Limited” “Service Fuel System” and “Service Charging System” messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer.
When problems recur in vehicles and they affect their value or impact your use of them, this could spell “lemon.” But every year, auto manufacturers buy back, replace, or pay cash settlements to thousands of ‘lemon’ owners. Furthermore, the law makes Stellantis, the multinational corporation that owns Jeep, pay the legal costs.
If you think you may have bought a lemon, contact Lemberg Law for a free assessment of the issues you are facing. We have helped thousands of lemon owners resolve their problems. All you have to do is call our Helpline or fill out a contact form.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I had a really strange experience with my 2022 Jeep Grand Cherokee Overland. I backed into a spot in a parking garage and parked the Jeep. A few hours later I started it up and pulled out of the spot. Unfortunately, the steering wheel was locked, and I couldn’t turn it. I quickly applied the brake and reversed back into the spot. A few people noticed what had happened and tried to help. I shut the car off for approximately 15 minutes. The message “power steering unavailable, service required” was displayed. After another 15 minutes I was able to steer without issue. The most shocking thing to me is that the Jeep was able to move with no steering capabilities. I could have easily crashed. I’ve had other electrical issues but this was the tipping point, I called jeep and they are currently evaluating it. I definitely won’t feel safe driving it if they don’t find anything.
2022 5th Gen purchased last year, just repurchased by FCA/Jeep. Know the lemon law for your state, and as soon as possible send your state’s notice to repair to FCA via certified mail/return receipt requested. At this point, the useless Chrysler care morons will be dismissed, and you will have a semi-professional team of people trying to assist in repairing the paperweight.
Mine had electrical issues, a rear axle failure recall, and a check engine light that would continuously come on time and again. 2+ months in the dealership with no permanent fix. FCA repurchased my Jeep with 5000 miles for the full purchase price, minus the mileage which cost me about $1900.
My 2022 Jeep Grand Cherokee 4xe is going to kill me
It has so many electrical issues and renders my vehicle a danger to drive as the errors/loss of throttle, loss of power steering/ loss of many electrical features just happen at random
My “Heep” is in the shop for the third time now, I have only owned it for a few months and I only have 7000 miles on it
I just had my 2018 Jeep Gran Cherokee’s transmission fail at 134,000 miles. My 2012 went 275,000 miles with no issue. Now the dealership where I get my work done says it needs a new transmission, roughly $6,500 but that they can’t get a transmission until the end of March ’22. This is BS.