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As SUVs continue to grow in popularity, enthusiasts flock to the 2022 Hyundai Tucson. It’s the perfect size for the busy family and the automaker claims it is “built for the modern adventure.” However, its defective engine, faulty exterior lighting and malfunctioning powertrain are keeping it from being a winner.
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NHTSA Complaints for the 2022 Hyundai Tucson
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Power Train | |
| Unknown Or Other | |
| Electrical System | |
| Exterior Lighting | |
| Service Brakes | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Air Bags | |
| Fuel/propulsion System | |
| Steering |
Most Common Problems with the 2022 Hyundai Tucson
The most common problems owners of the 2022 Hyundai Tucson are experiencing relate to the engine and powertrain. Complaints about exterior lighting also rank high.
Even though many complainants describe these as safety issues, many dealerships cannot recreate the problems. As a result, they commonly say there is nothing they can do.
There are other safety issues too, most of which are filed under the Unknown or Other category. They include sunroofs exploding, windshields cracking, a range of software issues, burning smells, and airbags not deploying. One complaint involving airbags not deploying describes how the owner’s Tucson caught fire after a collision. A check engine warning had flashed shortly before the accident.
Problems with the Engine
Without an engine providing reliable power, there’s no ride that can be enjoyable. The customer’s main complaint falls back on this essential component.
One Edmunds review states, “Love the SUV, but the main component (the engine) is horrible. When accelerating, especially uphill, the engine sounds like it’s about to come apart. This problem started all of a sudden at about 1,000 mi (6 weeks into ownership). It came about with a bang driving under 10mph in a parking lot. No trouble codes thrown so Hyundai says nothing wrong. Google it, several others have complained about the same pinging-like action when the engine revs above 2,000 rpm and driving under a load. It’s annoying to the point you have to turn up the radio to drown out the sound. Such a disappointment and Hyundai’s warranty is useless when they say they can’t find anything wrong.”
While there are no manufacturer communications yet, there will be many coming down the pipeline. There’s no way that this SUV is going to skate by without major repairs being performed. It wasn’t that long ago that Hyundai was under fire for installing defective engines. The way things are looking, the same could be true about the 2022 Tucson as well.
NHTSA 2022 Tucson Engine Complaints
By mid-2022, there were 11 complaints about the 2022 Hyundai Tucson engine. Most follow the same theme. Here are a few examples:
“Traveling at 50 MPH when (my) vehicle began to lose speed and would not accelerate when I stepped on the gas pedal. EPS warning light came on. Was able to pull off the road and turn off (the) vehicle. Waited a few minutes and restarted (the) vehicle which drove without problems.” The owner then took the car to the dealer who indicated the system was not showing any malfunction codes and they could not replicate the problem. The dealer, Claimed to reset the system back to factory settings, but the owner stated he would “also be notifying Hyundai via certified letter due to history of engine recalls.”
A complaint issued in early 2022 states: “At highway speed (the) engine began stumbling and shaking (the) car and stalled the car within 5 seconds bring car to halt. Engine would not restart properly, would not settle at idle rpm with rapidly inconsistent rpm shaking the car, and then stall within 5 seconds. Any attempt to place (the) car in drive immediately stalls (the) car. After attempting 50-60 bump starts to get (the) car off road the check engine light and error message about engine control system error eventually showed.”
Hyundai reportedly refused to tow the car. The dealer said because they were “swamped” with repairs they couldn’t deal with an “inoperable” car for at least 2-3 weeks. No loaner cars
2022 Tucson Safety Issues
Another complaint describes the engine problems as “a safety issue.” And it is something that occurred three times during April 2022.
“When I am driving, I will get a message, “Check Hybrid System, Stop the car safely,” in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quite the safety challenge. Once I pull over on the side of the freeway for (a) few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable.”
This owner opened a case with Hyundai and asked for a buy-back or replacement vehicle. But after more than a month, nothing happened. “They continue to drag me on and I do NOT feel safe driving my car.”
2022 Tucson Manufacturer Communications
While there are no manufacturer communications yet, there will be many coming down the pipeline. There’s no way that this SUV is going to skate by without major repairs being performed. It wasn’t that long ago that Hyundai was under fire for installing defective engines. The way things are looking, the same could be true about the 2022 Tucson as well.
Problems with the Lighting/Headlights
Seeing clearly at night is a top priority if safety is to be maintained. Yet, behind the wheel of the 2022 Tucson, customers are having trouble with visibility.
Another Edmunds review says, “By far, the number one problem is that the headlights are horrible on this car. The main headlights sit low, and are underneath a protruding piece of trim. This causes a severe line between light and dark. But, even worse, because of the triangle shaped upper lights, you end up with this black ‘bow tie’ in the middle of your field of vision.”
Despite a recall for inoperable headlights and/or taillights in December 2021, consumers continue to complain. According to the recall, which Hyundai maintains only affects about 12 vehicles, software installed in the Integrated Central Control Unit (ICU) may be incompatible with the cars. This could result in inoperative lights that can decrease visibility for the driver and other traffic on the road, increasing the risk of a crash.
NHTSA 2022 Tucson Headlight Complaints
There are at least 5 complaints filed with the NHTSA about exterior lighting problems. They include these:
“Headlights have a mechanical flap that blocks a significant portion of your view at night. In the mountains where I live I am unable to safely drive the car at night. I almost had a serious accident driving up the street to my home when a car coming (in) the opposite direction caused my headlights to go into the low beam mode blocking the majority of my sight. Terrifying to say the least.”
“The headlights on the 2022 Hyundai Tucson are a road safety hazard and should be outlawed from US roadways. Turning on the headlights creates a dark shadow covering over half of the windshield from top to bottom with a triangle at the bottom of shadow at each end. The triangles can be seen on each headlight lens. Driving the Tucson at night is like wearing a pair of dark sunglasses. The bottom of the shadow moves with every movement of the vehicle which is distracting, hazardous, hypnotizing and not safe. If I would have driven this vehicle at night, I would not have purchased it.”
Another complaint describes the same kind of shadow and says, “It causes visibility issues that are a safety hazard. The dealership can’t seem to see what I see or don’t have any information on this issue.”
Problems with the Powertrain
The powertrain is an essential system needed to ensure that the momentum from the engine is transferred to the wheels of the SUV. Yet, this system is also defective.
An early NHTSA complaint reads, “Purchased a new 2022 SUV Tucson on 5/22/21. While driving on a busy street 6/7/21 during work traffic the vehicle just cut off without warning. With horns blaring I managed to coast to the right blocking traffic leaving one lane open for moving traffic. Vehicle after a couple of tries would start but would not move when gear was placed in Drive or Reverse. Hyundai Roadside Assistance notified vehicle towed to closest Hyundai Dealership. This was dangerous vehicles were almost running into the back of my SUV while abruptly stopping. I exited the vehicle while waiting for the tow truck in fear of vehicle being hit placing myself and others at risk of an accident. Informed by Asst. Service Manager at Hyundai Dealership that no one was trained to work on the 2022 TUCSONs at the Dealership. As a Public Safety measure at least some employees at each dealership should be trained to work on all newly released vehicles before they are placed on the market. Notified on June 15, 2021 that the vehicle has a limp mode/ limp node problem.”
The complaint goes on to state: “June 16, 2021 I was informed by Hyundai dealership that the 22 TUCSON has a mechanical defect, transmission fluid was leaking which now the Transmission needs to be replaced. The newly purchased vehicle currently has only around 370 miles on it. I thought vehicles go through an inspection before leaving (the) factory and after they reach the dealership before being sold. This I consider to be another safety issue anything can happen during transport.
“A repurchase/buyback from Hyundai wasn’t approved. The vehicle is available for inspection upon request. Vehicle is ready and will be picked up from the dealership requesting an invoice of the repair work completed for viewing. This vehicle could have caused a catastrophic deadly occurrence.”
The automaker has issued two service bulletins related to the powertrain, one about the shifter and #21-AT-007H that references trouble with the eight-speed transmission. It appears that DTCs are being set, requiring service from a technician. The only “modern adventure” being experienced by owners is the struggle trying to keep this SUV out of the dealership’s service department.
NHTSA 2022 Tucson Powertrain Complaints
There are 11 complaints on file with the NHTSA about the Tucson powertrain. A recent (July 2022) complaint says the transmission fluid tank of their car was replaced, but the failure recurred.
A lot of them mention gears not shifting. One states: “Tucson Hybrid SEL Conv Vehicle made whining noise, slow take off, gears seem not to shift. Dealer service department said it needs a new transmission. Vehicle was 8 weeks old when (it was) starting to have issues.”
One of the earliest NHTSA complaints (June 2021) states that “after less than a month I started feeling harsh shifting in the transmission. I looked underneath the vehicle and noticed immediately a red oil dripping from the transmission. I took it back to the dealership and they told me you can drive it until we order a new transmission from Hyundai !!!”
The owner, concerned about safety issues, refused to drive the car and demanded a replacement. “After tons of fighting, they agreed to give me a new car. I am reporting this incident to get you familiar with that kind of car because maybe (a) bunch of Tucsons have the same issue and I am the only one (to) detect it.”
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Complaint Data
| Category | Electrical System, Engine, Power Train |
| Date | Mar 17, 2023 |
| State | CO |
| Description | Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won't go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the tucson as it is simply too dangerous and must be towed to go anywhere for salvage. |
| Category | Air Bags, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Mar 16, 2023 |
| State | GA |
| Description | The following is an account of what happened when the suv's brakes failed, which caused serious damage to the 2022 hyundai tucson (the "suv") and also damaged two other vehicles. On february 15 in the afternoon, the suv was traveling approximately 20-30 mph and was rolling up to a red light. There were about 6 car lengths between the suv and the next vehicle as driver started pressing the brakes. Driver noticed the suv wasn't slowing down so driver started pumping the brakes and still nothing. Driver even looked down to make sure he/she was pressing the right pedal and he/she was. The suv was getting closer and closer to the vehicle in front. Driver kept trying the brakes, pumping, flooring, everything. The suv would not slow or stop. Driver tried to avoid the car ahead and did all driver could think of to slow and not hit the car ahead but the suv would not slow down. The collision warning came on as the suv struck the right of car in front of it. The emergency braking did not come on. Further, the suv still did not stop until the tire hit the concrete barrier in the road. The airbag did not deploy. In total three vehicles were damaged as the suv hit one which pushed it into another at the light. Hyundai corporate consumer assistance was contacted and a case opened. The case manager did the initial reach out after the complaint but has failed to return any phone messages or emails about the case for close to a month. They were told where the vehicle was and consent signed so they could inspect and it remains available for them to do so. The dealership was contacted but the person spoken to said its a corporate issue. The suv is at a body shop and will be sent to hyundai for mechanical issues and we are hoping they will look at least then for cause. There were no issues before the accident. No previous brake issue. The suv is badly damaged. It is available to inspect upon request. The accident could have caused driver or others serious harm. |
| Category | Forward Collision Avoidance |
| Date | Mar 15, 2023 |
| State | WA |
| Description | The contact owns a 2022 hyundai tucson. The contact stated that while driving at various speeds with the collision avoidance system (cas) engaged, the vehicle would abruptly stop. Additionally, the vehicle also jerked to the right or to the left. Additionally, the instrument panel, gauges, and the radio unit went black. The contact stated that the wheel was firmly gripped, and the vehicle veered to the side of the road. The contact also stated that although the collision avoidance system (cas) had been disabled the feature automatically reactivated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500. |
| Category | Steering |
| Date | Mar 13, 2023 |
| State | NY |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while making a right turn, the steering wheel became firm. The contact stated that an unknown warning light was illuminated. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The dealer stated that the multi-fuse and the steering wheel wiring needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 11,064. |
| Category | Fuel/propulsion System |
| Date | Mar 11, 2023 |
| State | DE |
| Description | Twice when my car shifted from second to third gear I lost throttle response and the engine went to idle speed. When I shut the vehicle off and restarted it worked |
| Category | Engine, Power Train |
| Date | Mar 09, 2023 |
| State | NC |
| Description | 2022 2. 5l htrac tucson (current mileage: 27,088) this issue became notably clear roughly around the 12,000-to-15,000-mile mark on the vehicle. It's also worth mentioning that since month one of ownership, the vehicle has displayed some unnatural characteristics. Under hard throttle the engine created a tone that was very much discomforting and not confidence inspiring. It was abundantly clear the engine struggles to move this heavy awd vehicle. The vehicle is so aggressive when it comes to shifting up to the next gear, I find myself doing 38-40 mph and the vehicle would be in 8th gear. When I would try to accelerate naturally the vehicle growls and vibrates and makes crunchy sounds as it struggles to accelerate against 8th gear. It's gotten so loud it can be heard over the ac and low volume radio. It's across the board as well, this issue occurs at highway speeds down to neighborhood driving. It will wholistically shift into too high of a gear whenever its possible, and the only way to prevent this experience is to manually shift the vehicle. This demonstrates that the driver is smarter in shifting requirements over the tcu. Furthermore, the gas milage for the first 12-to-15,000 miles failed to meet the specified expectations, additionally, the computer is aggressive in its calculations for the achieved mpg, and hand calculations tend to show they are off by 2 to 3 mpg consistently. I took the opportunity to change the oil in the vehicle early (1,500 miles) knowing that break in periods could have small metal build up as components seat and find their mark etc. To my suprise, I was met with a substantial (in my opinion) amount of rolled metal material and metallic material in the oil. I took pictures and videos and decided to continue to change the oil every 2,000 miles to document changes. Currently the vehicles last oil change was at 25,000 miles and there is still a concerning amount of metallic material and occasionally rolled pieces of metal during oil changes. |
| Category | Engine, Power Train |
| Date | Mar 08, 2023 |
| State | GA |
| Description | I was driving on the highway with my acc (adaptive cruise control) and lane keeping assistance on. Suddenly, I heard a loud noise from the engine. My vehicle was slowing down and was not able to accelerate. As I was pulling my vehicle on the side of the road, I saw oil warning light and check engine light on at the dashboard. |
| Category | Electrical System |
| Date | Mar 07, 2023 |
| State | FL |
| Description | No audio from all speakers. This issue is recurring and requires the vehicle to be brought to the service department for repairs. There is a hyundai technical service bulletin issued #22-be-008h. I have experienced two incidents since purchasing the vehicle. I only have 1931 miles on the vehicle. Each incident I have waited over 2 weeks to have the vehicle looked at and diagnosed. I am now waiting on a part (external amplifier) that is on back order. Without sound none of the safety warning features that are relayed through the speakers are available to me while driving. |
| Category | Engine |
| Date | Mar 05, 2023 |
| State | WV |
| Description | Went to get state inspection sticker and when there ask them to check the oil, because every time I checked the oil it showed over filled. The dealership checked it show over filled when they checked it and put it on rack to drain the oil and put some of that oil in a bottle. Told me would need to get approval from hyundai to fix the issue. Two days later hyundai refused to fix problem said there was water in the oil pan. Then accused me of driving the vehicle through high water to which I never have and told them so, but they refused to find out how water is getting into the oil pan. They said all the fluid levels are normal, so they don't know where or how its getting in the oil pan. I bought the car from the same dealership brand new and have had it 1 1/2 years and only have 2475 miles on the vehicle. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 28, 2023 |
| State | NY |
| Description | I was pulling out of a parking lot when my auto-braking activated. There was absolutely nothing anywhere around my car. I was entering a 2 lane road with zero traffic on it at that moment. When I pressed the gas pedal the brakes stayed locked. I quickly pressed the brake pedal at which time it released the brakes. I was then able to accelerate freely. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 27, 2023 |
| State | IL |
| Description | When driving my car at any speed it will suddenly begin to get sluggish then it becomes unresponsive to me giving it gas and starts to decelerate. When this happens suddenly warning signs on the vehicle go off stating to check the hybrid system and stop the vehicle. When this happens the car then stops functioning. I never know when it is gonna happen. I have been in the middle of heavy traffic and at high speeds stuck in the middle of the road. I have brought it in now four times to different dealerships and contacted corporate and no one can find a problem. I have pictures of the warning signs going off, all I am being told is we don't find anything wrong when they run their test or try to reproduce the issue, so they can't help me. This is a very serious and dangerous situation to be driving a car that has and will stall at any given time. |
| Category | Structure:body, Visibility:glass, Side/rear |
| Date | Feb 27, 2023 |
| State | PA |
| Description | 1. I had an issue with my new hyundai: rear driver side window just shattered with no reason. 2. It's happened what car was in parking spot and glass does not hurt anyone, but it could happen on a highway with worst consequences. 3. I believe it was kind of factory defect or so, but local dealership doesn't agree with me, they didn't even inspect it. 4. There were no signs that this going to happen, window was just fine all the time, and the day before incident, and the same day in the morning. Also I have video recording from outdoor surveillance cameras of the moment when it's happened if you would like to take a look. |
| Category | Forward Collision Avoidance: Dynamic Brake Support/brake Assist |
| Date | Feb 16, 2023 |
| State | LA |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving 42 mph, the vehicle experienced phantom sudden braking. There was no warning light illuminated. The contact disengaged the brake assist feature; however, the feature independently reactivated. The dealer was contacted and informed about the failure but offered no assistance. The manufacturer was contacted, and a case was filed. The approximate failure mileage was 19,000. |
| Category | Service Brakes, Service Brakes, Air:disc:rotor |
| Date | Feb 16, 2023 |
| State | AZ |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving approximately 70 mph down a mountain, the brake pedal was depressed, and the vehicle started vibrating abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the front brake rotors hot spots. The rotors were turned. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000. |
| Category | Engine, Service Brakes |
| Date | Feb 14, 2023 |
| State | IL |
| Description | On tues feb 7, 2023, I was traveling at approx 6:50 pm on a suburban street at the posted 35 mph limit. My car started to lose speed, slowing to 27, then about 22-24 mph. I felt as though the engine was misfiring for an unknown reason. Since I was approaching an intersection and needed to make a left-hand turn, I started to depress the brake pedal. With no oncoming traffic, I slowed not quite to a stop, made the turn, but then had extreme difficulty getting the car to accelerate, again with the engine sputtering, chugging like a misfire, and shaking. My vehicle did not seem to go beyond 15 mph, and slowed again as I turned into my destination, about 2-3 blocks from the intersection. I parked and locked the car and was in a store for approximately 10 minutes. When returning to my vehicle, it would not start-the brake pedal could not be depressed at all, it appeared extremely hard. After 1-2 minutes of gently tapping the brake pedal, it loosened and I started the car. I put the car in reverse and it stopped in the middle of the parking lot with cars almost hitting me. I saw engine warning lights, battery warning lights, and a quick message across the screen but was unable to capture the meaning. After several more attempts, the engine started but was shaking violently, but I could not go beyond 3 mph. The shaking was so strong, items on the passenger seat shifted on the floor. I chose to remain in the parking lot and call hyundai bluelink. Since it was dark, I remained in the vehicle with the engine running, but excessive smoke billowed from the rear of the car. It was towed to gerald hyundai in north aurora. After 3 days the dealer could not find any issue, however, I refused to take the car back, as I could recall it misfiring in previous weeks but unfortunately dismissed it. I requested a technical case file be opened at the dealer. I still do not have my car after 1 week. This is a very serious issue and I am aware other owners have experienced it as well. |
| Category | Exterior Lighting |
| Date | Feb 11, 2023 |
| State | VT |
| Description | During the day, even in bright sunlight, the headlights are on because the auto headlight sensor is faulty. This causes the led display for the climate control to be unreadable as it “thinks†it is night and defaults to a very dim display setting. This is a safety concern since you can't see what temperature, what fan setting or what mode the climate control is on. You end up needing to take your eyes off the road and moving your head around to try and see the very dim display. This only happens to the climate control display. The main driving gauge display and infotainment display are fine. In speaking with the hyundai dealer, they tested several other tucson‘s and all have the same problem. So there is an issue with the auto headlight sensor turning on the headlights and dimming the climate control display when it should not. I have a 2022 hyundai tucson hybrid sel convenience. |
| Category | Engine, Vehicle Speed Control |
| Date | Feb 09, 2023 |
| State | CT |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving approximately 50 mph, the vehicle was intermittently decelerating and was unable to accelerate to exceed 42 mph, despite depressing the accelerator pedal. No warning lights were illuminated. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 4,000. |
| Category | Electrical System, Lane Departure: Warning, Steering |
| Date | Feb 04, 2023 |
| State | NY |
| Description | I was driving and as I tried to turn a corner the steering wheel locked and became extremely difficult to steer. A few warning symbols came up on the dashboard. All of the lights for the advance driver assistance systems came on. I could not steer the car. |
| Category | Engine, Power Train |
| Date | Feb 03, 2023 |
| State | MS |
| Description | The vehicle is currently at the dealership. I purchased the 2022 hyundai tucson hybrid limited in april. Have gotten my oil changes done religiously at the dealership. Vehicle is at 22k miles. And had oil change 5 days prior to incident. I was on the way to work and vehicle started to struggle to accelerate, engine began malfunctioning. Vehicle dropped drastically from 80mph dow to 25-30 mph in short period of time, would have been rear ended if not in right lane already. No warning or previous problems. No warning or check engine lights ever came on before the vehicle would not drive at all. And was told by the vehicle to “check hybrid system stop safelyâ€. Called roadside and vehicle was towed to dealership. They diagnosed as “the timing chain was ‘missing' one of the cylinders, causing a loss of power from the gasoline engine and the hybrid system attempted to compensate for lost power, resulting in engine failure†later that day when I arrived from work to get a loaner I was told that it was a broken camshaft and warranty would pay for a new engine.†|
| Category | Power Train |
| Date | Feb 01, 2023 |
| State | PA |
| Description | My car has 7000 miles on it. Three times now when trying to accelerate the rpm went up to 3000 rpm and the engine acted as if it was hitting a rev limiter. The car slowed down to approximately 10 mph. One was pulling out of my driveway interning a intersection and the others was when I was merging onto a major highway. All three times I was barely able to make it to the side of the road. I shut the car off and restarted it and everything was ok. The incidents happened a couple weeks apart. |
| Category | Unknown Or Other |
| Date | Jan 31, 2023 |
| State | GA |
| Description | I was driving down the interstate going highway speed approx 65-70mph when car began decelerating to a stop. No warning light ever came on. |
| Category | Fuel/propulsion System |
| Date | Jan 30, 2023 |
| State | IL |
| Description | The car completely stalled while in the middle of driving. I was on the interstate and was unable to go at appropriate speed, making it dangerous for other drivers. This is the second time that this has happened. The first time, the dealerships said that it was a faulty fuel injector, and replaced it. However, 2 months later, the same problem occurred again. Because I wasn't in an accident, the car was not inspected by anyone other than the dealer. I did not receive any warning lights or symptoms. |
| Category | Visibility:windshield |
| Date | Jan 19, 2023 |
| State | MD |
| Description | I was driving down the road with no other vehicles around me when there was a loud popping sound. It was so loud it made my ears ring and I jerked the steering wheel a little to the left but I luckly did not leave my lane. It just really scared me. I slowed my car down and pulled over and inspected my car and I noticed a little crack in my windshield which has a little longer. I noticed about a year ago where this same windshield had ice on the inside which I had to scrape and wipe off before I could drive it. I love my car but could there be a defect on this windshield. |
| Category | Air Bags, Vehicle Speed Control |
| Date | Jan 18, 2023 |
| State | NY |
| Description | 12/02/2022 while parking the vehicle in a parking spot in a parking garage, vehicle suddenly lurched forward causing the vehicle to hit the parking garage cement wall. this caused him to hit his head very hard on the steering wheel. The air bag deployed after he hit his head. The air bag did not protect him. He did not hit the accelerator pedal, and the vehicle accelerated by itself, which caused it to hit the parking garage wall. Shortly after this occurrence; he was at the post office, to drop mail in the mail box, and he very slightly removed his foot from the brake pedal to move the vehicle up a foot or two, and the vehicle lurched ahead approximately four to six feet. Again, he did not hit the accelerator pedal. Luckily, there was no other car in front of him or the vehicle might have hit it. Prior to the self acceleration of the vehicle in the parking garage and at the post office, this issue occurred while he was driving on the highway. He was going 55 mph and the vehicle suddenly went 75 mph. He was at a place where there is an exit, and he would not go that fast at this particular area. He explains he did not accelerate the car himself. He was so concerned about the vehicle self accelerating that he immediately got off of the highway to look under the hood to see if there was some explanation for this. We addressed this issues with the hyundai dealer. On 01/06/2023, according to the report from them they drove the vehicle around their building and then looked for engine or transmission, and they said there were none. |
| Category | Lane Departure: Blind Spot Detection, Steering |
| Date | Jan 17, 2023 |
| State | MI |
| Description | 2022 hyundai tuscon abruptly locks steering wheel while driving to the point you cannot turn the steering wheel. Many different types of warnings appear on the dash from blind spot warning to front end collision. Luckily, we were going at a moderate speed, I was driving and forced the wheel to turn enough to get off the road. If this happens to a woman while driving, they will most likely not be able to turn the wheel at all with zero control of the vehicle. Extremely dangerous life-threatening situation, and dealer has been notified. The vehicle has to be towed as it's a major safety risk. This has happened 3 times and the dealer has record of the fault codes but do not know what the problem is at this time. Vehicle only has 16,000 miles on it. When this happens, I can turn off the vehicle and let it power down a minute or two and re-start it and all dash lights are gone and the vehicle is fine again. Most certainly a faulty very dangerous electrical system problem in my opinion. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Jan 13, 2023 |
| State | CT |
| Description | Three incidents of shifting from park to drive or reverse and car does not move in the drive or reverse. Turning phev car off seems to reset it. Third time car had a high pitch whine and trying to move in reverse caused a strong shudder and check engine light to come on. Diagnostic code for power train p072200. Turned car off and drove a few hours later and seemed to be back to normal. Dtc cleared after a few days. Dealer unable to check for a month. Have dashcam footage of last incident. |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 10, 2023 |
| State | CO |
| Description | On three separate occasions the vehicle refused to accelerate after being in a stop and go mode (I. E. Traffic/drive thru). All three times an alert popped up on the dashboard stating: hev check hybrid system stop safely. The second time this occurred a diagnostic code came up: dtcp112000. In all three occasions turning the car off and restarting resolved the issue at least temporarily. Also- the battery was completely depleted after each incident. Vehicle is at the dealership service center for the second time without and current diagnosis or solution. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jan 10, 2023 |
| State | CO |
| Description | Driving the car acceleration will go to zero. You can floor it and it will only go to 20mph. The car asked you to pull over safely. They hybrid battery is at zero and warning signs keep flashing. Has happened over three times on a new car. Dealership can't figure it out. When I look up “hev warning tucson hybrid†there are many with same issue. Very, very dangerous issue. |
| Category | Exterior Lighting |
| Date | Jan 02, 2023 |
| State | NC |
| Description | The headlights on the 2022 hyundai tucson hybrid ltd are a road safety hazard. The dealer says they are not aware of the issue, which makes no sense all you have to do is google it and see others with the same issue. Turning on the headlights creates a dark shadow. I have to drive with my brights on when turning, and most of the time at night. The bottom shadow moves with every movement. You can see the triangles on the road, and again when turning you lose light. If I would have driven this vehicle at night, I would not have purchased it. I have contact hyundai but so far no response. I purchased this in april and I am ready to sell it. I can't put dates in the date section has this has been from april 2022 until today 1/2/23 and will continue. |
| Category | Electrical System, Service Brakes, Suspension |
| Date | Dec 28, 2022 |
| State | MD |
| Description | The car has been erratic in its performance since purchase. The car has a continuous issue with the suspension, electronic system, and brakes. I have reached out to hyundai manufacturer on numerous occasion regarding the car and no one is addressing my concerns. The car drives so erratic and unpredictable that I am fearful that someone will be injured or worst. Attached is a photo of the entire system going offline, which occurs all the time, and because the whole care is computerized this poses a safety risk for me and others on the road. When the car goes offline, I no longer have control of the vehicle and all mechanical systems are down. Please help me to get this issue resolved before someone gets hurt. This is the second submission in regard to this car. 5nmjfcae4nh015882 |
| Category | Electrical System |
| Date | Dec 22, 2022 |
| State | GA |
| Description | The contact owns a 2022 hyundai tucson. The contact stated that while driving from a stationary position the vehicle switched to safe mode and suddenly decelerated, and would not accelerate above 20 - 27 mph. During the failure, the message "limited to 20 mph" was displayed. The vehicle was taken to the local dealer on multiple occasions but the failure could not be duplicated. No further information was available. The manufacturer was notified of the failure. The failure mileage was 1,500. |
| Category | Engine, Power Train |
| Date | Dec 08, 2022 |
| State | OK |
| Description | While accelerating on an on ramp leading to the interstate, the 2022 hyundai tucson phev limited was in the smart drive mode and the vehicle was in electric mode only being powered by the electric motor. I noticed that the vehicle was struggling to accelerate to the interstate speed of 70 mph, I pressed the accelerator further in order to gain more speed to safely merge onto the interstate. With the accelerator pushed all the way, the engine eventually turned on after 5-7 seconds assisting the vehicle to reach the speed of 70 mph. Once on the interstate, I set the cruise control to 70 mph but the vehicle was not able to maintain that speed. The speed of the tucson started to drop suddenly and I then began to make my way to the right shoulder of the interstate. During the process of moving to the right shoulder, I did notice that the power gauge on the instrument cluster was maxed out, the vehicles engine was running at at very high revs, but I was never able to get more speed out of the vehicle. The vehicle was slowed to 40-45 mph by the time I was able to reach the shoulder due to traffic. Once on the shoulder and out of the 3 lane, 70 mph traffic, I was able to power down the vehicle and restart the vehicle with no issues. I then put the vehicle in drive and signaled to the left in order to merge back into traffic. I accelerated briskly to merge with the 70 mph traffic and the vehicle did operate as normal. The vehicle began to move under ev power and the engine did turn on to begin assisting in moving the vehicle up to speed. The vehicle operated normally for the remainder of my drive, approximately 3-4 miles. During this event, the vehicle never did display any warning lights or messages on the instrument panel or the center screen. No warning tones or chimes were given either. The high voltage battery was at an approximately 68% state of charge and the fuel tank was approximately half full. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 19, 2022 |
| State | MD |
| Description | I am an active-duty service member who purchased a new 2022 hyundai tucson hybrid on 16 october 2021. The car occasionally makes a strange humming noise while the vehicle is completely turned off. I recorded my car making this strange noise, and the video recording can be seen at https://youtu. Be/by8gjenowbq. I had previously notified hyundai maintenance of this during a scheduled vehicle check; nothing was done to resolve this matter. The advertised fuel economy on this car is 36/37/37 (city/combined/highway) miles per gallon. I am currently getting 28 mpg (see attachment), which is approximately 30% below the advertised fuel economy. Since I purchased this vehicle, it has consistently delivered a poor fuel economy well below the advertised fuel economy. After trying to resolve the poor fuel economy issue with hyundai for 9 months (see attachment), I reached out to the better business bureau seeking a resolution. On 17 november 2022, I was notified by the better business bureau that hyundai rejected my proposed resolutions of hyundai repairing the car under manufacturer warranty or replace it if unable to fix the poor fuel economy, as well as reimburse me for money spent due to excessive fuel consumption. Additionally, other persons have reported their hyundai cars delivering a fuel economy much lower than advertised (visit https://www. Reddit. Com/r/hyundai/comments/nwayqv/2022_tucson_hybrid_poor_gas_mileage/). I have the perception that hyundai lied and deliberately deceived me. Something is wrong with my car, and hyundai has been either incompetent or unwilling to repair the issue under the car manufacturer warranty. I believe that it's important to hold companies such as hyundai accountable. Otherwise, it would have no incentive for doing what is right. I request your assistance with investigating, and if possible, taking actions to hold hyundai accountable for deceiving consumers by exaggerating its car fuel economy. |
| Category | Visibility:windshield Wiper/washer |
| Date | Nov 19, 2022 |
| State | WA |
| Description | The windshield wipers on our 2022 hyundai tucson are failing. They still work but will randomly stop in the middle of the windshield blocking our vision. Yes, the problem has been reproduced by a dealer during our second visit. The first time we reported it while getting an oil change, they wouldn't do anything about it because they said they couldn't reproduce it. There were no warning lamps or messages about the problem and it is getting worse. It used to only do it when you use intermittent mode, but now it does it all the time, regardless of mode. Our concern is that they will stop working altogether. Once it was reproduced, they had to order parts and cannot give us a timeline for when they will have the parts. It's been over a week now and we haven't heard back. |
| Category | Unknown Or Other |
| Date | Nov 16, 2022 |
| State | CA |
| Description | The vehicle lost acceleration just as I was getting on the freeway ramp. It would move but slowly. I put emergency lights on, drive on the side and crept off the next exit and pulled into parking lot. Shut the vehicle off and checked tires, gas pedal, under hood. All seemed ok. I started the car and it started moving and then went back to hardly moving. I was near the dealership when this happened so took it to dealership/ service. It has had a few episodes we're it seemed something was wrong with the car prior to this. A dragging or not shifting into gear as it should were I have pulled over to see if my tire had gone flat or something. Then it goes away. Also clock kept running slow loosing a minute every few days. Hyundai service could not get the car to repeat the incident. They ran a scan and codes were ok. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Nov 13, 2022 |
| State | AR |
| Description | The automatic emergency braking has numerous false alerts, several times each day. The problem seems to be worse when a vehicle travelling the same direction in a different lane slows. The problem also appears when the tucson's own shadow shifts directly in front of the car near sunrise and sunset when longer shadows are present. The car will brake hard though there is no risk of forward collision. This creates a danger as vehicles behind my own cannot anticipate this sudden hard braking, thus increasing the risk of a rear end collision. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Nov 11, 2022 |
| State | FL |
| Description | I bough my new suv around 4 to 5 months ago. Since I bought it and this only happened about 3 times. I was on highway and with no cars on the highway and myself going 70 the collision in the front came on and emergency breaking saying im about to hit something. But nothing was there. This also happened when I reversed too. The brakes would slam on saying collision. Also when im driving in a straight line the lane detection moves me in the middle of the road to the white lines are under my car and I am driving on 2 lanes. It keeps trying to move me over to other lane even though im in the correct lane. I have almost got into like 7 accidents. I already brought my car to the dealer and they told me there is no fix for that. I am not the first to come in saying the same thing. |
| Category | Visibility:windshield Wiper/washer |
| Date | Nov 11, 2022 |
| State | FL |
| Description | I bought my brand new car about 4 months ago. When I bought the car it was raining and I mentioned about the driver side wiper not working properly. They told me I have warranty and just bring it in when I can. I made an appointment and I have been there 2 times with same issue. The issue is the wiper skips on the windshield and makes loud bang when it goes to the left of the wndshield. I changed the factory wipers to brand new . 00 bosch and they same thing happened until 2 weeks the wiper finally just broke. I am on my 4th driver side wiper since I bought the car brand new 4 - 5 months ago. All I ask them is to replace the wiper arm but they told me until there is a recall they cannot replace it. Even though they see the issue. I cannot drive my suv if it rains out and in florida it rains everyday. The wiper just skips while making loud screacing noise. The advisor told me that universal hyundai sold me the car without the lining on the windshield and idk what that means. I take my car to same dealer I bought the suv at. Please have a solution so I can get this fixed. Thank you |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Nov 07, 2022 |
| State | CT |
| Description | Purchased this vehicle 12/2021 it hesitated on pick up but drove good after that nice look but the headlights are bad at night. First month I had a bad scare as when attempting to stop the brakes gave out, I had to pump multiple times to get the car to stop, this happened again about 1 month ago. On 10/10/22 while attempting to park in my driveway which is on a hill the car did not want to accelerate when pressing the gas and many lights turned on the dashboard. Warning, check engine, brake, front collision, etc. I have not had any accidents for the collision light to be on anyways. I turned the car off and restarted it I even disconnected the battery but still nothing the car has power because it does turn on and the lights, radio work but it just would not accelerate. I'm on a very dangerous hill lucky this happened late night when not much vehicle traffic. The next morning 10/11/22 around 10 am hyundai came to pick up the vehicle. I passed by that day around 4 pm to see what was going on. They had not checked it yet which is understandable we ask the guy when he thought it would be checked out and he responded that towed vehicles take longer to be checked, we asked for a loner and they said they did not have. Saturday 10/15/22 went again, the car was still in the same spot not looked at yet, today 10/19/22- 1 week and 1 day they have not checked the car and we were told they had a lot of cars to work on and we were far down on that list. So basically they will probably take 2-3 weeks to even look at it and if any parts are needed it would probably take another month and without a loner. So we the paying clients have to figure it out. This is very unacceptable not to mention how scary it was for the car to completely give out on a hill thank god no one was driving or walking behind me. I have been driving for 29 yrs and have never experienced something like this. This car can potentially be deadly specially to a new driver. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Nov 05, 2022 |
| State | VA |
| Description | Initial incident happened in june 2022; car under 5k miles. When slowing down at a light, car suddenly started to shake and engine would shut off. Dashboard warning indicated place in neutral and start car again. After restart, car would still turn off, unable to move or shift gears without shutting down. After keeping engine off for a few minutes, car was driveable again but a sound coming from engine when in d while at a light. Brought to dealership in woodbridge, va but was told they were unable to replicate incident. 2nd incident occurred in october 29, 2022. At a light, car was going to auto shut off while at light but then lurched, shook violently and engine shut off. The dashboard said place in neutral and turn engine on. Was able to move car after a few attempts and move to safe area. Let car rest for a few hours. When driving, and slowing down at a light, car would shake; I would place in neutral and car will settle. Any time at a light, it has to be in neutral or else engine will die. Brought to dealership, added 15miles but unable to replicate. Nov 3rd, car began to lurch when at speed of 40 - 45. After stopping at a light, car would not accelarate, engine revving but little movement. Had to pull over and turn engine off. Nov 5th, while on highway vehicle began to lurch at 55-60mph, engine was at 4rpm, engine struggling but speed not increasing. Since on a downhill, car was moving but engine revving; speed not accelerating. Had to merge to shoulder; shut car off 2x and restart before car drove without incident. Videos of dashboard were taken during incidents in october and november. |
| Category | Engine, Unknown Or Other |
| Date | Nov 04, 2022 |
| State | PA |
| Description | I bought this car less than 30 days ago, and it has 1,500 miles. I tried to start my car in the morning and when I put it in reverse, it just rolled forward. I braked and put it back in park and the engine shut off. I tried this a few more times before I gave up. A tow came and first suggested it was the alternator, before another tow came and suggested it was a sensor. It has been at the dealer for 48 hours without a diagnosis, “maybe the injectors.†I am fortunate this happened in a parking lot and not while I was on the road. I am now terrified to drive this car. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 04, 2022 |
| State | MO |
| Description | The contact owns a 2022 hyundai tucson. The contact stated that while driving approximately 60 mph, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Nov 04, 2022 |
| State | MO |
| Description | The contact owns a 2022 hyundai tucson. The contact stated that while driving at approximately 65 mph with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Nov 01, 2022 |
| State | CO |
| Description | I was leaving a drive-through. Crossing traffic when my 2022 tuscan n-line just stopped accelerating the engine started to shake and suv became unresponsive. As I was crossing traffic. I was almost hit. Moved the suv to the middle of the street. Turned the suv off. Restarted it. The suv had no power and the check engine light came on. The engine started shaking violently. A bad burning smell ( like) burning rubber/ plastic started, then the engine started to smoke. I turned the suv off again. After that the suv wouldn't start. Had it towed to the dealer. It only has 1130 miles on it. I just bought it july 20th. |
| Category | Fuel/propulsion System |
| Date | Oct 27, 2022 |
| State | GA |
| Description | With approximately 6552 miles on the car, 7 months after I bought it new, the vehicle sputtered and shut off. The gdi pump was replaced. It has not runnright since. It sputters, it does not respond appropriately when the accelerator is pressed, it went into limp mode and would not go more than 35 mph. It did not throw and engine code when this happened. This is a huge problem in itself. I could be out of oil and it potentially will not throw a code or warning. When the dealer had it for 45 days they drove it approximately 100 mile and could not duplicate. It is a serious danger to my life and I refuse to drive it. I had it towed and it now sits in my driveway will the lemon law case is processing |
| Category | Engine, Unknown Or Other |
| Date | Oct 25, 2022 |
| State | GA |
| Description | I was driving when the car stopped accelerating. Then I smelled something burning. I was able to pull over and saw smoke coming from my tailpipe. After that, the engine light came on. A warning came up on the display that said, multiple possible conditions have occurred with your vehicle. |
| Category | Back Over Prevention: Warnings, Electrical System, Engine |
| Date | Oct 24, 2022 |
| State | DC |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? Since february of this year, a few weeks after I purchased this car the center console has to be replaced... It is on order to be replaced since april due to rear camera malfunction (hyundai of bowie, submitted bbb complaint). A few weeks ago the emergency brake initiates randomly. And yesterday the engine light is on. Yes available upon request how was your safety or the safety of others put at risk? I'm unable to see cars or people when in reverse. While taking off from a parked position, the emergency brake comes on and can cause me to crash or stop suddenly forcing someone to crash into the back of me. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, took the truck for repair back in april, still unresolved (center console), no response from them after they supposedly ordered the replacement part. The emergency brake issue just started. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the rear camera would show previous images on the camera or green screen with lines. When the emergency brake comes on without being initiated by me, other lights come on as well. Now (10/24/22) the engine light is on! |
| Category | Power Train, Unknown Or Other |
| Date | Oct 22, 2022 |
| State | PA |
| Description | It's not even an year I bought a 2022 hyundai tucson sel (convenience package). I started getting couple of issues. 1. I noticed that gears aren't shifting smoothly and always ends whining between gear shifts. 2. Soundsystem started giving trouble since a week with unclear/distortion noises while playing music. I tried connecting via cable/bluetooth and changed to fm/usb but still the same. Worst experience for me. I hope hyundai will help me by fixing the car. |
| Category | Engine, Engine And Engine Cooling:engine:oil/lubrication |
| Date | Oct 21, 2022 |
| State | CA |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving 65 mph, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575. |
| Category | Engine |
| Date | Oct 06, 2022 |
| State | CA |
| Description | 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine will not start despite having the key fob with live battery on my person. 2. How was your safety or the safety of others put at risk? I was stranded 3 times in a week in dark public parking lots with limited cell reception. I had to abandon the vehicle to get to a warm, safe location, and as a single woman, did not feel comfortable staying with the car while other cars were loitering at night. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The car has been with the dealer for 6 days now and they have not been able to replicate the issue and it has happened to me 3 times in one week. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there doesn't seem to be any rhyme or reason why the car won't start. After a few hours, the alarm sometimes goes off, and the system resets, allowing me to restart the car. Given this car has a push button start ignition, there is no mechanical way to crank the ignition to start the car, so I am left with no recourse. The last time this happened, I had it towed to the dealership because even after waiting 3 hours, the system did not restart and I had no recourse. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Sep 22, 2022 |
| State | AL |
| Description | The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the hyundai dealership that I bought the car from. They said they've had to repair multiple hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the santa fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car). |
| Category | Electrical System, Engine, Wheels |
| Date | Sep 15, 2022 |
| State | FL |
| Description | I purchased the vehicle 3/31/2022, & it left with recalls. I brought it back with 48hr, as the check engine light turn on, also the tires, dashboard, and overall the screen. Its been left at the dealer and no results. Also it has affected my life as a disabled handicap person as I'm unable to get to and from doctor appointment etc including to transport my scooter or wheel chair. Its a nightmare. I came to purchase a car and was given a "lemon". With only 12miles purchased. I was directed by finance department to proceed with this matter for a resolution as we resolve this matter. The vehicle has been a problematic problem from the start. Definitely not standing firm on the customer hyundai core value & warranty. The car is at the dealer and I'm temporally with a loaner on which I need to know all my option before we proceed. This is a very serious matter on which hyundai is fully aware & infant they directed me to this process. My life was at risk as I was told to keep a car that is unreliable with a donut tire without repair. I felt as if I could've die if something was to happen to me within a week until service still count fix the tires as I was placed in jeopardy of my life & kids during labor day weekend.. Driving an unsafe vehicle. I was in concern since day 1! |
| Category | Engine, Fuel/propulsion System |
| Date | Aug 30, 2022 |
| State | NJ |
| Description | My wife was driving on the parkway north in new jersey at approximately 65 miles an hour at about 3:45 pm. The car began to lose power, was shaking, and sputtering. Luckily, she was able to pull onto the shoulder and did not get hit by another car or truck. Once she pulled over, she let the car rest for about 10 minutes and started it up again. It hesitated, but started. Once she put it in gear, it stalled. She tried this two other times and it stalled each time. She waited for a tow truck and the care was towed to the dealer. The dealer invoice with repairs is attached. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Unknown Or Other |
| Date | Aug 24, 2022 |
| State | TX |
| Description | Purchased vehicle new at dealership with less than 20 miles on it. No aftermarket parts, no accidents or issues. Normal daily conditions, and constant logging on fueleconomy. Gov. 08/17/2022 at 8:15 am: driving 45-55 mph on major freeway with a low/moderate traffic. Roughly 5 miles from home, good road conditions and good weather. Suddenly, automatic emergency braking system engaged (and related cluster lights/alarms displayed on dash). There was not a vehicle in front of me, and nearest vehicle in front was roughly 150 ft. Away. Emergency brakes engaged so forcefully that I was unable to keep my vehicle moving forward, and vehicle came to a complete stop in the left lane of major freeway. My vehicle instantly turned off (or "died") with the radio still playing, but nothing else on. Had to place the vehicle in park, push the start button, and place the vehicle in drive, in order to continue. Obviously very unexpected. Vehicle behind me had to slam on their brakes (tires squealed) and narrowly avoided hitting my vehicle by about 36-48 inches. I'm unsure how they managed to avoid not hitting me. Unfortunately, the vehicle behind that car could not avoid the maneuver, and hit the vehicle that was directly behind me. I do not know if the other vehicle had injured individuals, as I was trying to get out of the left lanes of the 5-lane freeway, coming from a complete stop. Essentially, my vehicle caused someone to hit the vehicle that was directly behind me. I placed my hazard lights on, immediately pushed bluelink button, but after two (2) times of inability to hear their voices because of breakup, I pushed sos. Ultimately drove directly to steele south loop hyundai and informed them of incident. Per dealership, they were unable to duplicate the problem, and found no error codes. I am not afraid to drive my car, with only 5,500 miles on it. Requested for dealership to report to you, but do not believe they took me seriously, so I am doing this. Major safety hazard |
| Category | Electrical System, Engine, Power Train |
| Date | Aug 22, 2022 |
| State | NY |
| Description | Purchased new 2022 hyundai tucson plug in hybrid in december 2021. In april 2022 the vehicle with 5500 miles experienced loud transmission bangs and lost ability to change gears. Vehicle then stuck in neutral in driveway unable to select drive or reverse. Had vehicle towed to dealership. Once at dealer, mechanic unable to replicate problem but was able to pull up trouble code history. Mechanic was told by hyundai corporate technicians to reset the transmission to fix problem. Fast forward to july 21, 2022, vehicle started to flash several warning indicators on dash including forward collision assist, no left turn signal and check engine light and transmission once again stuck in gear unable to select drive or reverse( approx. 9000miles) upon disconnect of vehicle battery was able to get vehicle into gear to remove from garage. All warning lights remained on vehicle for 4 weeks before I was able to get a service appointment to fix problem. At dealer on august 16, 2022, check engine light reset prior to arrival, once again dealer unable to replicate problem and was told to return if vehicle exhibited issue again. August 22, 2022, upon leaving driveway and while in drive the vehicle just stopped in middle of roadway. Once again stuck in neutral and all warning lights once again lit up. Vehicle pushed to side of road to get out of roadway. Upon starting the vehicle several times and turning off vehicle, finally was able to switch into gear. Roadside assistance was called to tow vehicle to dealership, where once again no loaner cars were available. The vehicle has exhibited lack of power on several occasions as well. Specifically when going up a graded road. On one occasion vehicle would not go over 10mph. The fact that the vehicle died in the middle of the road while under operation is a huge safety concern as if I were on a freeway or expressway and it just stopped it could have been catastrophic. Please look into this issue before someone gets seriously hurt. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Aug 20, 2022 |
| State | NJ |
| Description | I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on december 2021 and car suddenly won't start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won't start and they called again to hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car . |
| Category | Unknown Or Other |
| Date | Aug 17, 2022 |
| State | CA |
| Description | Bought this car 11/22/21. The car just stopped in the middle of the road and won't run. This happened twice on 7/31/22 and 8/17/22. Dealer said on the first incident something fired or something but engine is okay. I am awaiting for the diagnosis of this second incident. For a new car, this shouldn't happen. I could have been rear ended today 8/17/22 if the car behind me came in a little faster and if I drove in the freeway. This is a safety issue. I want this car to be recalled before something very bad happens. You can recall a car but you cannot recall a lost of life. |
| Category | Engine |
| Date | Aug 16, 2022 |
| State | AZ |
| Description | 3rd time engine control system code has appeared with complete engine loss the 3rd time. Dealership reset the other times I had called aaa to have it towed to dealership. Car was undrive able. Shaking with no rpm. Dealer ship won't look at it till the 24th of august 2022 |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Steering, Suspension |
| Date | Aug 08, 2022 |
| State | MD |
| Description | Hello, I am writing because I have experienced mechanical issues with my car since I purchased the automobile. Since I bought the car, I began having problems with the electrical components, the automatic emergency brake engaging while driving, and the chassis. The emergency brake has engaged while driving numerous times and has consistently been unpredictable since I've owned the car. In addition, the car's handling and suspension have been problematic since purchasing the vehicle. The car has driven poorly, with many vibrations and feeling extra loose throughout my owning the car. I received a diagnostic code via my hyundai app indicating issues related to the chassis. I have contacted hyundai on far too many instances regarding these problems and have not gotten any resolution. I've expressed my concerns about feeling that the car was unsafe for myself and other drivers on the road. However, hyundai has still been unresponsive, as indicated by numerous open case files where there was no followthrough. Last week, I was in a car accident with a bus. I believe the accident occurred because of the above-stated problem. Specifically, when the emergency brake unexpectantly engages as it did right before the accident. The car is now at the hyundai dealership. A representative from the dealership contacted me about my concerns as if the car's problems were new and they were not aware of them. These problems have caused me to experience high-stress levels because of the car's unpredictability and my fear of being in an accident. I desire to receive a two-fold resolution by submitting this letter of complaint. I want to get a properly functioning automobile and to prevent anyone else from being in an accident because of the critical mechanical issues present in the 2022 hyundai tucson. |
| Category | Engine, Power Train |
| Date | Aug 07, 2022 |
| State | WA |
| Description | My vehicle that I finance is a 2022 hybrid tucson it failed at 14,596 miles I had it since november 2021 so for a good 9 months until it decided to finally malfunction. As I been driving it previously for the past month I've been hearing the transmission struggle a lot more everyday that I use it. I also noticed that the engine really lacks power, when I accelerate it takes a really long time for the gears to shift which has been getting worse for the past month now. Which is what I believe led up to my vehicle losing complete engine power while I was driving 30mph. I saw on my digital cluster a message saying “check hybrid system, stop the car safely.†in an orange triangle, I had cars backed up close to me and I was confused as to why this was happening to my not even a year old vehicle. This is a major safety issue to me that while I'm driving anywhere my engine will go completely off and I am only to rely on 20mph on ev mode. If I was on the freeway I could've gotten into an accident and with my whole family in the car. I personally feel unsafe driving, it's my daily driver and my only way to get to work. |
| Category | Unknown Or Other |
| Date | Aug 07, 2022 |
| State | FL |
| Description | I am writing this letter to formally file a complaint regarding the defective sunroof on my brand-new 2022 hyundai tucson limited edition. I am a medical frontliner and I purchased my car on july 20, 2022. Eleven (11) days after I brought the car home, the sunroof spontaneously exploded, creating a huge crack that spanned the entire width of the car. In addition to that crack, I could see small fissures in the entire back panel of the sunroof. I am grateful that I was not in the car when this happened. It was only upon stopping at a restaurant that one of my passengers, who is tall enough to see the roof of the car, noticed the damage. Upon noticing the crack, I drove the car immediately to the dealership, where I was told that they found a small dent in the roof, which indicated a point of impact. The dealership manager then told me in no uncertain terms that because of this technicality, it was my fault and that there was nothing they could do to help me. In the 11 days that I have had the car, I have not parked under any trees, nor heard any noise that would have indicated an impact of any kind. Furthermore, the supposed point of impact was hairline and we don't understand how that could result in the entire back frame had a two-inch gap crack which runs the entire width of the back roof. I was really looking forward to driving my new hyundai hybrid. I paid the deposit and waited approximately two months to get my vehicle, and after just 11 days, this happened. I thought that hyundai would be able to help me, but I feel that they really did not investigate or try to help beyond the initial assessment which took them less than five minutes to conclude. The bottom line is that no car that is sold to the public should have these issues, and if there are multiple complaints of the same issue, the car manufacturer should recall all units and resolve any design or manufacturing issues before releasing them from the factory for sale. |
| Category | Visibility/wiper |
| Date | Aug 01, 2022 |
| State | FL |
| Description | Back view mirror does not support proper adjustment for use. Mirror does not tilt far enough upward causing me to only see the back seats and not my back mirror. Unable to use mirror places me at risk when backing up or adjusting to traffic, making me unable to see emergency vehicles or police from behind. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jul 28, 2022 |
| State | NY |
| Description | The engine will suddenly turn off several times while driving there has not been a turn-off at high speeds yet and the engine is turned off while driving at a low speed of approximately 20 to 40 miles. |
| Category | Unknown Or Other |
| Date | Jul 27, 2022 |
| State | IA |
| Description | Car died while driving and would not go. |
| Category | Electrical System:software |
| Date | Jul 22, 2022 |
| State | NC |
| Description | 2022 hyundai tucson. Consumer writes in regard to software update. The consumer stated the 'favorites' option for contacts was removed as well as radio presets. The consumer states this requires the driver to be distracted for an extended period of time. The consumer stated the dealer and manufacturer were contacted and stated the vehicle was operating as designed. |
| Category | Engine, Unknown Or Other |
| Date | Jul 22, 2022 |
| State | IL |
| Description | When the car is warm, after driving. While the car is turned off and parked, for a time frame of 10 minutes or more re-entering the vehicle and pressing the push to start creates a false start. The vehicle turns over and the dash activates but the motor stalls. While the motor is stalled, it still displays that the engine is running. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jul 21, 2022 |
| State | TX |
| Description | When turning left or accelerating from 20 mph there is a really bad hesitation. The car has a hard time accelerating. It didn't have this problem when we bought it. This poses a safety issue because you really have to give your self a lot of space or you will get hit for not accelerating. Every other time the car is quick and responsive. |
| Category | Latches/locks/linkages:doors:latch:emergency Mechanical Release |
| Date | Jul 15, 2022 |
| State | AZ |
| Description | 2022 hyundai tucson. Consumer writes in regard to defective powerlift gate. The consumer stated the it would be too difficult to open the lift gate if trapped inside during an emergency. The consumer stated the occupant should not need a "tool" to release the lift gate. |
| Category | Unknown Or Other |
| Date | Jul 11, 2022 |
| State | ID |
| Description | Safety issue 2022 hyundai tucson: all cars I have previously owned had a safety feature that alerted me through a continuous dinging or beeping sound immediately if a door was left open and the car was put into gear. I unknowingly became reliant on this feature because I have young children that sit in the back seat. If I did not see that a door was open, the car would alert me through sound before I could drive off with a door open. The hyundai tucson only has this safety feature for the driver's door, but not for the passenger door, rear doors or lift gate. While the small screen in front of the steering wheel shows a visual that a door is open, an alert beeping sound does not happen. The incident: my two children got into the back seat and I was already in the car. I thought I heard both doors shut but I did not turn around to check. I put the car into reverse and immediately looked at the backup monitor and did not look at the screen behind the steering wheel. There were no indications on the back up monitor or any audio alerts to indicate anything was wrong. I slowly backed up at 1 to 2 mph just taking my foot off the brake to exit my garage. Then the car was jolted to a stop and I put on the brake. When I looked behind me, I saw the driver's side rear door was jammed into the side of the garage because my son had not closed the car door all the way. The door frame was slightly bent and about 6 inches of metal bent inward almost an inch by the latch so it could not shut. Luckily my son had his seatbelt on when this happened and was not injured. I think an auditory alert is a necessary safety feature on all doors (not just the driver door) to prevent this or something worse from happening. I assumed this was a standard safety feature on all cars to prevent people from falling out of cars and losing car doors while driving. I did take the car to the dealership to see if it was a setting issue, but they determined this is how the car was designed. |
| Category | Power Train |
| Date | Jul 07, 2022 |
| State | NY |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving approximately 30 mph, the contact was unable to move the gear shifter. There were no warning lights illuminated. The vehicle was taken to the local dealer and diagnosed as a failure with the shifter cable. The dealer indicated that the vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 2,000. |
| Category | Power Train |
| Date | Jul 05, 2022 |
| State | NY |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving 35 mph, the vehicle was not shifting properly causing the vehicle to overheat. The vehicle was towed to the dealer and the transmission fluid tank was replaced; however, the failure reoccurred. The dealer was contacted but was unable to schedule an appointment. The manufacturer was contacted; however, the contact was not able to reach a representative. The failure mileage was 9,000. The vin was not available. |
| Category | Engine |
| Date | Jun 28, 2022 |
| State | MI |
| Description | Vehicle vehicle slowed down from 65mph to 35mph suddenly on freeway. This happened 4 times. 3 times engine light went away after vehicle was shut down and restarted. 4th time repair light came stayed on. |
| Category | Unknown Or Other |
| Date | Jun 26, 2022 |
| State | TX |
| Description | The sunroof exploded outward, after being driven earlier in the day then parked in our garage. We went to pull it out of the garage again and didn't even leave our driveway and the sunroof exploded. Researching the issue seems to have uncovered an existing problem with hyundais that the manufacturer has not taken responsibility for yet. Seems like the government should get involved. |
| Category | Unknown Or Other |
| Date | Jun 21, 2022 |
| State | OK |
| Description | Significant windshield cracked with no impact causing visibility issue. |
| Category | Electrical System, Engine |
| Date | Jun 12, 2022 |
| State | CA |
| Description | I have a 2022 hyundai blue tucson hybrid which I bought last year late july, early august, 2021. I have encountered a safety issue that occurred three times in a course of one month in april, 2022. When I am driving, I will get a message, "check hybrid system, stop the car safely," in the middle of the freeway. The car will lose power prior to getting the message and trying to merge to the right on a freeway when everyone is driving fast is quiet the safety challenge. Once I pull over on the side of the freeway for few minutes, I can start the car again and keep going as if nothing happened. Each time it happened, it was unpredictable. My biggest discontentment, fear, and worry is when I took the car to the dealership (tuttle click in irvine, california), they kept it there for almost a week and said that there is nothing they can do about it since they took it on a test drive and there was no problem. I even showed them the picture that I took of the error message but to no avail. They recommended calling hyundai corporation and open a case, which I did but nothing has been done with hyundai for now one month. They did ask me (hyundai) what is that I seek because of this problem, and I told them either a buy back, or a replacement. They continue to drag me on and I do not feel safe driving my car. Here is my case number with hyundai: [xxx] thank you for your time, concern, and consideration in this urgent matter. It is greatly appreciated and I hope to hear from you soon so that I may get this urgent issue resolved. Sincerely, [xxx] orange county, california [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Power Train |
| Date | Jun 12, 2022 |
| State | MO |
| Description | While on the highway my car (2022 tucson hybrid) lost almost all power while I was driving. I was approaching traffic and started to slow down. The battery light illuminated red and the car was jerking backing forth cutting power and juddering while I was slowing down. Being that I was still in the flow of traffic and my car wasn't fully dead yet I tried to move out of the road but due to traffic on my right I had to make a left turn. I was still able to get up to about 15 mph, but as I was turning to get off the road all power was essentially cut allowing me to only proceed at about 2 mph. Luckily oncoming traffic was far enough away to slow down. I was practically driving like a grandma blocking two lanes of traffic. I managed to limp my car off the road and at this point a “check hybrid system†message was shown. My car was towed and after talking with the dealership it seems the transmission went out. My car is still currently at the dealership waiting to be repaired. |
| Category | Power Train, Unknown Or Other |
| Date | Jun 07, 2022 |
| State | MA |
| Description | I purchased a 2022 tucson hybrid on friday 5/27. I purchased the insurance package as well as the tommy car protection. On wednesday 6/1 it got stuck in neutral, thankfully in my driveway. I tried to put it in reverse, but it instead went into neutral. I couldn't get the emergency brake to engage at first and my car was rolling down my driveway, which leads to a lake. I can't even imagine what could have happened to myself or my four year old daughter who was in her car seat. I honestly didn't even trust the emergency brake. I am scared to ever get in that car again. I called country hyundai right away and they said I will have to get it towed through roadside assistance. I asked what am I supposed to drive? The service manager said he couldn't help me with that. The tow truck driver attempted to get my car to go into park and other gears but couldn't. My car was then towed to the closest dealer. My car didn't even go to country hyundai. It went to balise. Balise hyundai let my car sit in their lot for 2 days and the battery died. They attempted to do diagnostics after recharging my battery and said they can find no issues or warnings and the car is working again. Spoke to hyundai corporate a case manager got back to me today 6/7 and said they can't find anything wrong so I can drive the death trap until it does it again. Then have it towed in and if it's under warranty they will attempt to repair it. I am beyond frustrated with this. I have never experienced something like this. |
| Category | Unknown Or Other |
| Date | Jun 06, 2022 |
| State | TX |
| Description | On may 27, 2022 I started my car in the parking garage at work. The engine stuttered slightly but recovered. After I left the garage and accelerated I found that the car would not rev past 3000 rpm. At 3000 rpm the car began to lose power. It would recover when you backed off of the accelerator. This issue continue for the 27 mile trip from work to home. I restarted the car once I reached home and it was okay. I have tried to recreate the issue and it has not happened again. I took the car in for service and hyundai dealership could not find any issue or recreate the problem. I am attaching the service invoice. I did find other 2022 hyundai tucson owners reporting the same issue in online forums so thought it best to provide info to both the nhtsa and hyundai usa. |
| Category | Air Bags |
| Date | Jun 02, 2022 |
| State | OK |
| Description | The contact owned a 2022 hyundai tucson. The contact stated that while driving approximately 40 mph when a semi-truck failed to slow down with traffic and crashed into the rear passenger side of the vehicle. The side air bags failed to deploy. The contact had bruising on their body and the passenger had injuries to their head and bruising to the body. Medical attention was needed. A police report was filed. The vehicle had been towed and deemed totaled. The semi-truck was damaged as well. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,670. |
| Category | Engine |
| Date | Jun 01, 2022 |
| State | FL |
| Description | I have owned the car for 5 months. But have had the ability to drive it for four and a half of them. This vehicle has put me and my family at serious risk multiple time. The first incident my car would not accelerate when I drove onto the highway and it would constantly stutter when I would attempt to accelerate again causing a truck to almost rear end us. The following day my vehicle had a hot engine temp. I pulled over on the highway to an empty antifreeze tank. Refilled it multiple times to only have it empty out and completely shut off while we were driving! Took it to the dealership where it took them 2 weeks to return it. When I asked what the problem was they said they don't know they just replaced it. 3 weeks later ( 5/28/22) while driving back from an event the car starts making a clunking sound and shuts off on me 3 times on my way home with my 9 and 7 year old in the back. Thank goodness it wasn't on the highway! It's now 6/1/22 and I still haven't heard anything about my vehicle! This death box has put my family at risk 5 times. I would strongly advise against buying it! The manufacturer could care less. Luckily the lemon law protects them against people who's lives are constantly put at risk while driving there vehicle! |
| Category | Electrical System |
| Date | May 25, 2022 |
| State | NC |
| Description | The backup alarm sound is unreasonably loud. I understand that it's a hybrid vehicle and can be quiet but very few ice vehicle are as loud as the backup sound on my vehicle. One impact of the loud sound is that I find myself rushing to backup just to be able to get my vehicle out of reverse so that alarm can shut off. This is especially true when I'm in trying to avoid noise. This can be backing into my own driveway if I come home late at night so not to wake the family or neighbors. Neighbors have also complained that the sound is as if a semi truck is backing up. This requirement is insane and makes an ev significantly louder than a regular vehicle which makes more of a regular sound and isn't as annoying as a beeping sound. The loud sound is a safety concern because what I'm doing (rushing in reverse) to avoid the vehicle from making the noise is not a safe practice. |
| Category | Engine, Power Train |
| Date | May 13, 2022 |
| State | WA |
| Description | It appears the oil pan is leaking. Upon researching online, other 22 tucsons with the 1. 6l turbo also have this issue. Unsure if they have reported the issue. I am losing about 10-20 drops/day and unable to get into a dealership until a month later due to no availability at any of my 10 local dealerships. I first began noticing the drops about late march/early april. I took delivery in september 2021 and at the time it started it was right after the first oil change... Maybe 6000 miles? I smell oil in the car after getting off of the highway from driving 15 minutes. The smell lingers until car is stopped. There are no warning lamps on the dash and via the vehicles telematic/infomatics the oil level is still at 100%, however I have evidence of leakage as I have put oil soak pads under my car and every day there are drips. I'm hoping the car can hold out until I get to a dealership in mid june and not burst into flames. I called the dealership that had the soonest availability and mentioned I have a leaking oil pan and the advisor still said no available time slots. Didn't offer that I could bring the car in on an emergency basis. As depicted in the photos, I am unable to remove the undercover, but there is no damage that I ran over anything. The engine bay is free from any oil on top. |
| Category | Power Train |
| Date | Apr 21, 2022 |
| State | MD |
| Description | Tucson hybrid sel conv vehicle made whining noise, slow take off, gears seem not to shift. Dealer service department said it needs a new transmission. Vehicle was 8 weeks old when starting to have issues. |
| Category | Engine |
| Date | Apr 05, 2022 |
| State | PA |
| Description | Traveling at 50 mph when vehicle began to loose speed and would not accelerate when I stepped on the gas pedal. Eps warning light came on. Was able to pull off the road and turn off vehicle. Waited a few minutes and restarted vehicle which drove without problems. Took vehicle to the dealer who indicated the system was not showing any malfunction codes and they could not replicate the problem. Claimed to reset the system back to factory settings. Will also be notifying hyundai via certified letter due to history of engine recalls. |
| Category | Exterior Lighting |
| Date | Mar 21, 2022 |
| State | NH |
| Description | Headlights have a mechanical flap that blocks a significant portion of your view at night. In the mountains where I live I am unable to safely drive the car at night. I almost had a serious accident driving up the street to my home when a car coming the opposite direction caused my headlights to go into the low beam mode blocking the majority of my site of view. Terrifying to say the least. |
| Category | Exterior Lighting |
| Date | Mar 09, 2022 |
| State | MI |
| Description | On 3/8/22 between 5:10 pm et and 5:45 pm et, I was traveling to a destination with a friend following behind me in her vehicle. Later, when it was dark, we traveled back to our homes. She followed me again until the location that we parted to head in different directions. After arriving home, she messaged me to state that my "tail lights kept going on and off the whole way" to our destination. She also stated "they were fine on the way home though in the dark". I'm unsure if my vehicle was part of the 12 vehicles recalled for lighting issues/reflashing, but if it is, it didn't work, or if it wasn't, the recall may not have covered everything. |
| Category | Engine, Service Brakes |
| Date | Mar 02, 2022 |
| State | FL |
| Description | I was in a turning lane & a driver swerved in front of me. My car is equipped with auto start stop and it was on. I slammed on my brakes and the engine turned off. When I tried to start restart the car there was a fluttering/grinding noise. Turned off the key and restarted the car. Dangerous in the intersection with a stalled car. At the dealer now but not optimistic. Annoying to have to turn off feature each time. |
| Category | Unknown Or Other |
| Date | Feb 26, 2022 |
| State | MO |
| Description | My car's infotainment constantly and consistently goes black and disconnects and reconnects when connected to apple carplay. This may seem like an inconvenience at first, but it poses a real safety issue when using navigation in an area I'm unfamiliar with. In this case it can cut out for ten seconds or more as I'm about to make a turn, which can distract me or make me make a sudden move or turn to make my destination. It also cuts out phone calls, which can force me to use my phone's speakerphone and regular phone features which require I hold and/or look at the phone while driving. This is a known hyundai/apple issue that seems to be impacting thousands of people. I have an iphone xr with the latest software (15). |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Feb 25, 2022 |
| State | CA |
| Description | The car will accelerate, but not beyond a speed of 20 - 30 mph. The issue is intermittent, one happens in january 2022 and another one happens in feb 2022. The issue happens after parking overnight, and the issue will go away after restarting the car. No-fault light shows up. The problem has not been reproduced by a dealer since it is intermittent. The issue is reported to the manufacturer, but no actions from the manufacturer have been taken. The issue does pose a safety risk to me and other road traffics since the problem may happen anytime on driving. |
| Category | Engine |
| Date | Feb 05, 2022 |
| State | NY |
| Description | At highway speed engine began stumbling and shaking car and stalled the car within 5 seconds bring car to halt. Engine would not restart properly, would not settle at idle rpm with rapidly inconsistent rpm shaking the car and then stall within 5 seconds. Any attempt to place car in drive immediately stalls car. After attempting 50-60 bump starts to get car off road the check engine light and error message about engine control system error eventually showed. Hyundai towing refused to take inoperable car to dealership for warranty repair of 1000mi car, instead left it at our apt parking lot. The engine failure left the driver and other motorists in danger as unable to move stranded car off 50mph busy main road on cold dark snowy evening. Dealer reports they are “swamped†with repairs and cannot see an inoperable car for at least 2-3 weeks and no loaners or rental could be provided. There were no warning lights or warning during initial stall or subsequent restarts. Error message and check engine light did not light until attempting 50-60 bump starts trying to get car off road and a hazard to occupants and other motorists. |
| Category | Exterior Lighting, Visibility/wiper |
| Date | Feb 03, 2022 |
| State | AZ |
| Description | The headlights on the 2022 hyundai tucson are a road safety hazard and should be outlawed from us roadways. Turning on the headlights creates a dark shadow covering over half of the windshield from top to bottom with a triangle at the bottom of shadow at each end. The triangles can be seen on each headlight lens. Driving the tucson at night is like wearing a pair of dark sunglasses. The bottom of the shadow moves with every movement of the vehicle which is distracting hazardous, hypnotizing and not safe. If I would have driven this vehicle at night, I would not have purchased it. |
| Category | Power Train |
| Date | Jan 20, 2022 |
| State | IN |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while his wife was at a standstill, she depressed the accelerator pedal however, the vehicle failed to move forward for several seconds. The contact stated no warning light was illuminated. The contact stated he had also experienced the failure on multiple occasions. The contact took the vehicle several times to the local dealer however, the mechanic was unable to duplicate the cause of the failure. The manufacturer has been informed of the failure. The failure mileage was approximately 500. |
| Category | Communications:back Up Alarm |
| Date | Jan 10, 2022 |
| State | PA |
| Description | 2022 hyundai tucson. Consumer writes in regards to loud backup alarm. |
| Category | Vehicle Speed Control:accelerator Pedal |
| Date | Dec 22, 2021 |
| State | NY |
| Description | The contact owned a 2022 hyundai tucson. The contact stated that while driving at 5 mph, the accelerator pedal was stuck and the vehicle made a roaring sound. The brake pedal was depressed but the brakes failed to engage and the vehicle crashed into two trucks and then crashed into a church where it stopped. All of the air bags deployed upon impact. The contact sustained an injury to her chest from the air bag deployment but did not receive medical treatment. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 6,000. |
| Category | Air Bags, Service Brakes, Unknown Or Other |
| Date | Nov 08, 2021 |
| State | NJ |
| Description | Thankfully we are alive. We were going at speed and he attempted to pass me on the median, grass and rumble strips. He was inches away from my rear bumper, riding me. When I put the turn signal to move away from him he hit my driver's side rear panel (side swiped), thank god it didn't turn into a pit maneuver and killed us. He then proceeded to take off. So one thing I have to say is, the vehicle has great pick up. I called 911 and went after him to get his lic plate. When I got to be about 10 car lengths or so, he slammed his brakes. Since I was on the left lane, I could not keep going left and risk going into oncoming traffic. Plus, there was a car on the right lane I slammed the brakes and rear ended him on his right rear. He had a 2021 toyota tacoma pick up and our hood flipped up and shattered the windshield. The hood stayed up and I was driving blind. All I did was keeping straight, not knowing where I was going and didn't hit a vehicle, tree, embankment or sign. I went there yesterday and I have no idea how I we didn't die. I'm so shaken up by it. When we came to a stop, there was a hole about 6 feet from my front tire. We were the victim of road rage and this person caused the accident purposely. He admitted it to the police. He said to the cop, I was slowing down traffic. I suspect with the size of his vehicle and being so close to my rear bumper, he did not see my turn signal. My major concern is the airbags did not deploy and the hood flipped open blocking my view. I was in a forum and this happened to the same model owned by someone else. I suspect this is a design flaw. |
| Category | Air Bags, Engine |
| Date | Nov 01, 2021 |
| State | NM |
| Description | The contact owns a 2022 hyundai tucson. The contact stated that while driving approximately 55 mph, she collided with an elk. The engine caught fire and the vehicle was engulfed in the flames. The driver was able to exit the vehicle safely. The contact stated that prior to the crash, the check engine warning indicator light was illuminated. The air bags failed to deploy. There were no reported injuries. A police report was filed. The fire department extinguished the fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 1,000. |
| Category | Exterior Lighting |
| Date | Nov 01, 2021 |
| State | NC |
| Description | I purchased my hyundai tuscon limited saturday 10/30/21 and during the day its perfect at night the headlights produce a black shawdow on the driver side headlight. I am now nervous to drive my vehicle at night due to causing an accident. The visibility in the road from the blind spot has mimicked something black crossing the road and slammed my breaks on thinking I was going to hit an animal or something. It causes visibility issues that are a safety hazard. The dealership can't seem to see what I see or don't have any information on this issue. But if you go to https://www. Hyundai-forums. Com/threads/2022-tucson-headlight-problem-black-void-shadow-on-driver-side. 677546/ many are having the same issue, no warning lights or anything its a defect in the headlights |
| Category | Unknown Or Other |
| Date | Nov 01, 2021 |
| State | GA |
| Description | Bought car new, since bought car it has had burning smell after drivers at time. Never got this when trying out the car and I found the car diagnosis has 4 issues that related to chassis at 0mi. But dealership said that was not an issues. |
| Category | Electrical System:alternator/generator/regulator |
| Date | Oct 13, 2021 |
| State | SC |
| Description | The contact owns a 2022 hyundai tucson hybrid. The contact stated while driving 72 mph, the vehicle decelerated to 55 mph. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the hybrid warning light was illuminated and the "pull over" warning message on the dashboard was also displayed. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was still being diagnosed. The vehicle was not yet repaired. The contact stated she received an email from the manufacturer indicating "vehicle battery level below normal". The manufacturer had been informed of the failure. The failure mileage was approximately 2,400. |
| Category | Power Train |
| Date | Oct 13, 2021 |
| State | OR |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving approximately 20 mph, the vehicle experienced loss of motive power and unintended acceleration. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 500. |
| Category | Equipment:electrical:infotainment, Unknown Or Other |
| Date | Oct 11, 2021 |
| State | PA |
| Description | Wireless apple carplay disconnects randomly causing loss of onscreen maps and turn by turn directions. Hands free phone calls are also dropped. This creates a very dangerous, not to mention annoying situation when driving in busy traffic and depending on the map guidance. It has caused me to take my attention off the road trying to get the system to reconnect so I do not miss an exit or turn. Many others with the same make/model vehicle are complaining of this same defect on the internet. Today it happened 20-30 times on a 3hr trip. Most times it reconnects on its own after a some time. Sometimes I have to manually hard reboot the infotainment system to get it back. I have been to the dealer and have called hyundai care. No one seems to know what the issue is. They just kind of give me the runaround. The dealer admitted there is a problem but had no solution. Carplay is supposed to make driving safer by putting your phone gps etc on the car screen for safe hands free operation. These disconnects are going to get someone killed. |
| Category | Unknown Or Other |
| Date | Oct 07, 2021 |
| State | CA |
| Description | I was driving on the highway and as I was slowing down for the slower traffic ahead the car started jerking and then the gas pedal wouldn't cause the car to accelerate. I had to cross several lanes of traffic not being able to accelerate to get to the breakdown lane but could not get all the way off the highway. I believe that the issue was with the engine or brakes. There was a smell of burning in the car so I turned off the engine as soon as I got over as far as possible. I was afraid to try to turn on the engine because is smelled like something was burning. I had to sit partially in the highway with cars speeding by rushing to get out of my lane to avoid crashing into me while I called emergency service. The car was towed to the nearest dealership and I am awaiting the results of the inspection results from the dealership. There were no warnings or lights that I noticed prior to this incident. |
| Category | Engine |
| Date | Sep 10, 2021 |
| State | AZ |
| Description | Before even reaching 3,000 miles, the engine in this brand new vehicle overheated in very normal driving conditions (under 80 mph on straight, flat interstate in 60-70 degree sunny weather). The dealership technician determined that the engine overheated and the water pump was severely damaged due to the compressor bolts not being tightened correctly during the manufacturing process at the factory. |
| Category | Vehicle Speed Control:accelerator Pedal |
| Date | Aug 17, 2021 |
| State | FL |
| Description | The contact owns a 2022 hyundai tucson. The contact stated while driving 25 mph, the vehicle would not accelerate until the accelerator pedal was depressed to the floorboard. The dealer was made aware of the failure on three separate occasions but informed the contact to drive the vehicle to 5,000 miles and the failure would fix itself. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200. The vin was invalid. |
| Category | Engine |
| Date | Aug 04, 2021 |
| State | CA |
| Description | Dear all, I bought the 2022 hyundai tusan suv on june 16th, 2021. Since then, the car engine has been turn off more than 20 times, causing problems that require restarting. When I stop at the traffic light while driving and start, the car will turn off and I have to take off my car key and wait in 30 seconds and turn on the car again. Nowadays, the brakes were not applied because the engine was turned off while driving. At that time, my driving speed was around 15mph because I exited from a hwy. I think the engine issue is occurred when the engine rpm is low. I took a video of the engine turn off issue. Thank you, |
| Category | Exterior Lighting |
| Date | Jul 22, 2021 |
| State | NY |
| Description | Nothing happened... Yet. Has the nhtsa noticed how several new hyundai vehicles, as well as a few infiniti and toyota vehicles, have turn signals mounted on the rear bumper? This is ridiculous and should be unacceptable. There's absolutely no reason turn signals and reverse lamps can't be mounted where the stop and tail lamps are mounted. It's nearly impossible to see turn signals on the bumper. Please consider a height mandate for rear turn signals and reverse lamps. And, if possible, also consider a mandate for *bright* side repeater signals, amber rear signals, and a height requirement for front signals as well. It's about time that north america joined the rest of the world in these mandates. Thank you!!! |
| Category | Power Train:automatic Transmission |
| Date | Jul 15, 2021 |
| State | IN |
| Description | purchased a new 2022 suv tucson on 5/22/21. While driving on a busy street 6/7/21 during work traffic the vehicle just cut off without warning. With horns blaring I managed to coast to the right blocking traffic leaving one lane open for moving traffic. Vehicle after a couple of tries would start but would not move when gear was placed in drive or reverse. Hyundai roadside assistance notified vehicle towed to closest hyundai dealership. This was dangerous vehicles were almost running into the back of my suv while abruptly stopping. I exited the vehicle while waiting for the tow truck in fear of vehicle being hit placing myself and others at risk of an accident. Informed by asst. Service manager at hyundai dealership that no one was trained to work on the 2022 tucsons at the dealership. As a public safety measure at least some employees at each dealership should be trained to work on all newly released vehicles before they are placed on the market. Notified on june 15, 2021 that the vehicle has a limp mode/ limp node problem. June 16, 2021 I was informed by hyundai dealership that the 22 tucson has a mechanical defect, transmission fluid was leaking which now the transmission needs to be replaced. The newly purchased vehicle currently has only around 370 miles on it. I thought vehicles go through an inspection before leaving factory and after they reach the dealership before being sold. This I consider to be another safety issue anything can happen during transport. A repurchase/buyback from hyundai wasn't approved. The vehicle is available for inspection upon request. Vehicle is ready and will be picked up from the dealership requesting an invoice of the repair work completed for viewing. This vehicle could have caused a catastrophic deadly occurrence |
| Category | Power Train |
| Date | Jun 22, 2021 |
| State | MD |
| Description | I bought this 2022 tucson from pohanka hyundai in capitol heights md , after less than a month I started feeling harsh shifting in the transmission I looked underneath the vehicle and noticed immediately a red oil dripping from the transmission I took it back to the dealership and they told me you can drive it until we order a new transmission from hyundai !!! Ignoring any safety concern I have , I refused to drive it like that and asked for a replacement for the car and after tons of fighting they agreed to give me a new car , I am reporting this incident to get you familiar with that kind of cars because maybe bunch of tucsons have the same issue and I am the only one detect it |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Same issue with us. Brand new 2022 Tucson hybrid had problems within one week. It will shut down in the middle of the highway or the road. You can push the pedal all the way it goes 20mph. It tells you to pull over and service the car. Happened frequently, bought the car in October 2022 it’s mid March and we have barely had it, don’t want it frankly, been treated horribly by the dealer Foundation Hyundai and ignored by corporate the Hyundai Motor Group (HMV). Would’ve been my 5th Hyundai will certainly be my last. Never been put in so much risk and treated so poorly by a company. It’s awful, avoid at all costs.
Just bought a used 2022 yesterday and driving it home in the dark, had the same issue with the headlights. The whole upper part is dark with a triangle. Wish I had test driven at night as I would of never purchased. Drove through dark curvy roads and had to slow almost to a stop several times due to poor visibility. Very scary and dangerous. Not sure what I can do at this point, I am going back to dealer today to discuss.
We have had our 2022 Hyundai Tucson Limited for about 18 months and it has just over 12,000 miles. There were never had any significant issues until today when I experienced the same issue reported on January 18, 2023. I was turning into my driveway and removed my foot from the brake pedal to move into proper parking position when the SUV suddenly lurched forward and hit a concrete pillar attached to my home. I did not hit the accelerator pedal. No warning lights came on and I was unable to stop the car. Now I have significant damage to both the car and my home which is not the worst of it. My husband was in the driveway and also hit. By some miracle, his injuries were not serious, but based on what the car did, he could have been killed.
I have a 2022 Tucson Hybrid. I have had many issues with this SUV. On accouple occasions while driving at 30km and slowly accelerating the car started to shake and sputter violently. Pushing on the gas and it eventually drove properly. While accelerating up a hill the engine makes so much noise like its wanting to switch gears but can’t. Another issue is from going into drive form parking. I park on a steep hill and when I put my car in drive it rolls backwards until I put the breaks on, which can take some time for it to finally hold and go forward. I sure wish I had never bought this car.
Just bought a 2022 Tucson Urban . At 800
KM the head unit started to act up. Could not set temp and it stated beeping on and off. Dealer ordered a new head unit
I just bought a 2022 Hyundai Tucson Hybrid Limited yesterday and I want to return it. When I first drove it at night, I realized it has those blind spots that were apparently recalled. This car is awful!!! I’m hoping to get a refund through the Lemon Law in Colorado because even though I just bought it yesterday, Red Rock Hyundai in Grand Junction won’t let me return it!
My 2022 Hyundai Tucson SEL is suddenly having a lot of electrical problems at 2300 miles. The entertainment/navigation screen went black on and off unpredictably. Then this weekend the car suddenly decelerated from 40 to 25 and would not accelerate. I stopped the car, and it accelerated fine but once it got past 25, it’s as if a governor kicked in and decelerated to 25 again. I had to go home. I called the dealership, and they said they couldn’t get it in for 2 weeks, so I told them I’m dropping it off tomorrow. It sounds like perhaps soon I’ll be hiring Lemberg Law about this vehicle.
Bought a 2022 Hyundai Tucson Sel. In January. Barely has 20,000 miles and it completely died. Shaking violently and not starting. It’s been at the Hyundai Dealership for almost a full month now. I need help. I need to get this issue fixed about getting my money back and more. The tech said that they couldn’t recreate the issue with another vehicle and that they don’t have a clue as to what’s wrong with it. Clearly they do. Especially now I know the do reading the other complaints on this page. Please help me. Thank you.
I just bought a 2023 Tucson SEL. The first day ride home I noticed that when I stop the car is jerking. I am mortified & scared. What the hell did I just get myself into!
I have a 2022 Tuscon 1.8 manual. The auto release brake sometimes does not release when trying to move from a stations position. The brakes stay locked on, eventually, I have to switch the engine off, restart, engage first gear and then release the clutch.
My brand new 2022 Tucson SEL stopped accelerating on highway 2 weeks ago. Was towed to dealership I bought car from. Was told it needed new fuel pump . After two days I was told they Hyundai Field Engineers want to come look at my car that they can’t fix it u til they come . Over a week later engineers showed up and they have been driving my car using all the gas putting mileage on my car and dealership says that they are doing all test because this has become a problem with other vehicle and Hyundai chose my car to basically be the Guinea pig!! They gave me a car from dealership to use that has a rear end collision and the dashboard is all lit up! The dealership said that They had to order another part and will hopefully have my car back next week. Won’t tell me anything else. What is going on here??
I have 2022 Tucson, I purchased it brand new . The first day I took it off the lot I started having problems with apple play. The system would blink and then reboot. The emergency waring stop would encage with no other cars around while driving on the freeway. One day I can out and my rear hatch was open. this has happen a couple of time’s. Taken it to the dealer 3 times , same thing can not recreate the problem. When at the dealer the car automatically lock itself. they called me to unlock it. The car now has 2,000 miles. contacted Hyundai America, I am taking it to the dealer the 4th time, they said they would work with the service manager. No the air-conditioned drops out while driving.
I literally bought the 2022 Tucson Hybrid yesterday. Now I’m rethinking my purchase. Can I still get out of this car deal?
I bought a 22 Tucson Limited Hybrid. I also bought a 22 Tucson SEL convenience Hybrid. The Limited was leaking oil and gets worse MPG than the SEL Convenience Hybrid. Brought the Limited into a Hyundai Dealer. They reported back today. It has a ” cracked valve” cover. I’ve never even heard of such a problem. The service writer called today and told me he ordered a replacement valve cover on an emergency basis and it should be there in a day or two. Just as told me that, he said hold on a second. As I’m holding, another guy, whom I assume was his parts guy told him “that valve cover is backordered and a month out” The service writer didn’t know he hadn’t put me on hold. He says hello sir, I’m sorry, that part is backordered. I’ll get you a loaner car and let you know when you can come by and pick it up tomorrow.
Our Limited Hybrid engine makes way more noise than our SEL Convenience Hybrid engine. It sounds terrible. We bought the Limited Hybrid a few months after the SEL Convenience Hybrid. I’m furious and frustrated. How does a 40K car pass Quality Control with a cracked valve cover. My opinion of Hyundai, a brand I’ve been 100% loyal too since 2007 has gone down exponentially. I can’t blame the dealership, they’re bending over backwards to try and make this right. I’m contacting my local attorney tomorrow and taking action against corporate. I don’t care if it costs me as much as the car did, I’m really mad. There’s no excuse in the modern age of precise robotics manufacturing for this to have occurred. None. I’m officially done with Hyundai too. 7 new Hyundai’s since 2007. These two are my last.
Yes I’m on the budget and every time I turn around my Hyundai Tucson needs a rear shocks it hasn’t even been a year and I replaced them three times already
I purchased the 2022 Hyundai Tucson Hybrid (Limited) on April 30, 2021.I noticed it was only getting 27-30 mpg on the interstate, so I quit using the cruise control and steering assist. I then noticed it having issues with automatically switching gears in the cold weather. The engine and peddle felt like they were caught or jerky all winter. It barely ran the EV all winter as well. However, my complaint starts around 8,000-10,000 when it couldn’t get over 27.5 mpg at any speed. It started averaging ~17mpg going 30-35mph in city (stop and go) driving, down from 36-45mpg when I first got it on the same work drive. I took it to the dealership where they insisted I “just used bad gas stations” and “27mpg is great for the hybrid!! It’ll only get above 30mpg if I drive on a flat surface on a warm, non-windy day” They went as far as to try to say the hybrid isn’t supposed to get better gas mileage than the non-hybrid until they looked up the sticker on them. They resynced the computer, after much debate and them having a similar issue with an ionic. It went back to getting 34-42mpg on my city work drive. I filled it up and took it on the Highway again. That tank averaged around 27mpg. The next interstate tank averaged 22-25.5mpg. This is with no cruise control, no steering assist. I turned off the AC/heated seats. No extra cargo or trailer. Also, the headlights are a whole other concern. I refuse to drive the vehicle outside city lighting at night due to not being able to see. The headlights create an unlit blind spot at night that is extremely unsafe.
Do not buy a 2022 Tucson. I have had mine since November 2021 and have had nothing but issues. The quality is the worst I have ever experienced in a vehicle. There is rattling all over the interior coming from the liftgate and the Hyundai dealership is “unable to find the problem.” The hood latch has come loose at just over 4000 miles so it causes a rattle at over 60 mph and trim pieces came broken from the factory. I am also now starting to notice the transmission slipping when going only 10 mph in a parking lot and am just waiting for all the engine issues everyone else keeps talking about. I would steer clear of anything related to Hyundai.
I am looking at purchasing a 2022 Tucson Limited. Now I am rethinking this purchase. Are my concerns legit?
We have engine problems with our 2022 Tucson Hyrbrid as well. The engine ran fine for the first two months after buying it, and then we heard a sudden noise come from the engine at low speed and the vehicle began to limp along that day until it cooled down. Since then, the engine has never been the same, sounding like pinging from watered down gas when accelerating up hills. Dealer says they can’t find any problem. We were life-long Toyota loyalists and we’ll be going right back to their products. Hyundai can claim all they want about their warranty. It’s worthless if they can’t fix issues and it’s expensive and time consuming to take off work to deal with it.
I bought a Hyundai two months ago, 2022 Hyundai tuscon. I paid 6,000 over the msrp for the limited availability issue. Tuscon only has 3182 miles. The suv crested a very unsafe breakdown on 12/22 at 9:00 pm on interstate. It just stopped accelerating while in traffic. I was not offered another means of transportation as there was none available. I was contacted December 27 by Hyundai dealership that it needed a new engine. I called on 12/23 corporate requesting a buy back. Still wasn’t offered a rental or another means of transportation as of 12/27 either. I work in Baltimore city which is 43 miles from home each way. I received an email in 1/4 just advising engine was approved gt corporate still no acknowledgment of request for a buy back which was emailed as well as the call on 12/23. This is no longer a new vehicle nor is it reliable and defeated whole reason for trading on a 2019 Hyundai to ensure I have a reliable vehicle as I commute to work and 95 percent is on the interstate. Once engine work is done that is Not a new vehicle and looses value. I was only offered 1/4 13 days later to pay for a rental and get reimbursed. If I am expected to pay a $680 payment a month how can someone afford a rental car and hope to get reimbursed. I need help and not sure where to reach to request a buy back from Hyundai.