Structure and electrical system issues among the top complaints received by the NHTSA from vehicle owners
When a driver needs to tow or haul heavy equipment, it only makes sense to opt for a heavy-duty truck, such as the 2021 Ford F-350 models. The Ford Super Duty is supposed to “lead the pack,” according to the manufacturer. However, the only aspect that this truck can claim to be the leader of is defects, with its malfunctioning electrical system and poorly-built structure.
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With a well-functioning and innovative electrical system, any drive can be more enjoyable. However, the opposite is also true. When the electrical system is faulty, complaints can range from mild to severe.
Here are a few from a Cars.com review. “There are things Ford could’ve done better. Antenna needs to be changed to a better and short one, They could’ve easily placed a parking sensor in front since to already has a 360 degree and front camera…Blind Spot needs to have an audible alert instead of just a little amber signal; on the side mirror, Tremor package could’ve came with a weather Tech mat instead of just a carpet mats.”
It doesn’t take a rocket scientist to figure out that Ford didn’t put a lot of care into manufacturing this heavy-duty model. At this time, Ford has nothing to say about it, but if history tells a story, we know what’s coming. Just look at the previous Super Duty trucks that were the subject of massive class-action lawsuits. In previous models, the diesel fuel pump was faulty, leaving owners stranded or with metal in the fuel injection system. It’s only a matter of time before the same level of defects become known regarding the latest version of the F-350.
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Power Train | |
| Unknown Or Other | |
| Visibility/wiper | |
| Electrical System | |
| Latches/locks/linkages:tailgate:latch | |
| Visibility | |
| Fuel/propulsion System | |
| Suspension | |
| Electrical System: Integrated Trailer Brake Control |
To find out how well-built a truck is, one only has to look at the structure. If the manufacturer took time to create a solid vehicle, then the rest of the truck is likely put together properly. On the flip side, it’s clear that Ford didn’t put a lot of thought into building the F-350 at all.
Part of the Cars.com reviews includes “Wire was sticking out of the rear view mirror [and] can be seen from outside.”
At this time, there are no service bulletins from the automaker at all regarding the F-350. It’s as if the company wants everyone to believe that there are no issues needed to be discussed between the manufacturer and service departments. In fact, everyone should just assume that this is a perfect truck, according to Ford standards. But that’s the problem. History shows that Ford standards aren’t that high and are bound to let the consumer down. The company hopes to “lead the pack” with a bunch of followers that don’t open their eyes to see what’s right in front of them.
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Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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