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Driving a heavy-duty pickup truck should be enjoyable and full of adventure. It should also be safe, which is what the manufacturers of the 2020 Dodge Ram 3500 claim when they say owners can
“stay protected.” With a defective electrical system, faulty fuel system and poorly-built structure, customers have been taking to the Internet to raise awareness about how dangerous this truck actually is, thereby negating what the company claims.
Click on other model year to view more problems: 2018
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NHTSA Complaints for the 2020 Dodge Ram 3500
| Complaint Category | Number of Complaints |
|---|---|
| Fuel/propulsion System | |
| Engine | |
| Fuel System, Diesel | |
| Steering | |
| Unknown Or Other | |
| Wheels | |
| Electrical System | |
| Power Train | |
| Service Brakes | |
| Structure:body |
Problems with the Electrical System
When the electrical system begins to malfunction, every ride becomes a burden. That’s what is seen with the 2020 Ram 3500 models.
One Edmunds review states, “This is our 2nd Ram, first was a two year battle with numerous issues. Finally hired a lawyer and Dodge bought it back. So we upgraded as I still love the truck…Bad mistake, left on the side of the road in the dessert with livestock and my family. Power steering just turned off. 3 days stuck in a hotel with livestock in a trailer, 1 hr after they fixed it, it failed again. Now we are going on 3 weeks with no communication from FCA, just a run around. No answers and no support..meanwhile we lose money on rentals and canceling things because we have no truck.”
It’s clear that Ram no longer knows how to build trucks. NHTSA Campaign Number 20V191000 shows that the company can’t even create a backup camera system. The image on these cameras continues to display when it shouldn’t, creating quite the distraction for drivers. Additionally, the powertrain seems to be an issue as well. NHTSA Campaign Number 20V043000 says that there’s a build-up of pressure and heat inside the six-speed automatic transmission that can cause a fluid leak. There’s nothing better than showing how superior a truck is than to have a trail of fluid following behind.
Problems with the Fuel System
The fuel system is clearly just as bad, with customers complaining about how the Ram 3500 is letting them down.
Another Edmunds user wrote, “We have owned this truck for three months. It has about 2500 miles. The fuel pump came apart, mechanic’s words. The truck left use on the side of the road with a load of cows. It is now in the shop awaiting repair. 5hey have to replace the entire fuel system, but cannot obtain all of the parts. It’s been in the shop for weeks. Needless to say we are not happy, it’s a brand new truck!”
How can the fuel system be right when the engine isn’t? NHTSA Campaign Number 21V439000 says that the engine calibration software doesn’t alert drivers to low oil volume. Additionally, NHTSA Campaign Number 20V511000 says that there could be a lack of oil film on the connecting rod bearing resulting in catastrophic engine damage and rod failure. It could even cause the rods to puncture the block, which would require an engine replacement. Because no one wants an expensive truck that needs a new engine, this Ram is going to find itself at the bottom of America’s favorite trucks very soon. Quite frankly, the defects are only going to make the Blue Oval even stronger.
Problems with the Structure
One look at how the 2020 Ram 3500 was built and it becomes clear that very little thought was put into the design and assembly.
One final Edmunds review states, “I’ve been in my 2020 Ram 3500 Tradesmen now for about three months. Just a few issues so far, drive side headlight holding water, rear drivers side rear shock leaking fluid, front brakes squeaking at all speeds, front hood shaking at interstate speeds and as low as 60 mph. Rear auto leveling air suspension not working properly. Drivers side seat to high, they could at least put manual adjustable seats in a vehicle priced above 65k. Now, the last thing to let you know. The chrome hubcaps on the front wheel make a clicking noise and will drive you crazy if your window is down.”
There are even more recalls on this heavy-duty truck. NHTSA Campaign Number 21V398000 states that some flanged lug nuts were over-tightened from the factory, leading to broken wheel studs or even wheel separation. Additionally, NHTSA Campaign Number 20V207000 shows that the accessory bed step can fail while people are standing on it. This truck is literally falling apart at the seams, but customers are left to believe that they can “stay protected” behind the wheel.
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Complaint Data
| Category | Visibility/wiper |
| Date | Mar 16, 2023 |
| State | MO |
| Description | Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time. |
| Category | Fuel System, Diesel |
| Date | Feb 24, 2023 |
| State | OH |
| Description | The contact owns a 2020 ram 3500. The contact received notification of the nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was notified of the failure and the contact was informed that the part was not yet available and would be emailed when to schedule an appointment for the repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jan 31, 2023 |
| State | TX |
| Description | 2 of the safety recalls have not been made and the dealer mak haik dodge chrysler jeep in temple tx has not been able to make these 2 repairs: 22v835000 dip stick and 21v398000 lug nuts. The vehicle has been in several times in the last 12 months and the dealer service dept has not provided any estimates to get parts or repair except to say "they dont get but 1 dipstick per week and there are 50+ vehicles in front of me", thus over 1 year. |
| Category | Unknown Or Other |
| Date | Jan 13, 2023 |
| State | FL |
| Description | Manufacturer refuses to repair any recalls as well as reimbursement me for recall repairs done myself |
| Category | Engine, Fuel/propulsion System, Wheels |
| Date | Jan 04, 2023 |
| State | FL |
| Description | As of today, manufacturer/dealers have failed to comply with repairs based on national recalls. On several appointments, the parts are never received. Manufacturer and dealers are not complying with mandated recalls. Please take action! |
| Category | Fuel/propulsion System |
| Date | Dec 26, 2022 |
| State | NM |
| Description | Y78 recall. The recall for the cp4 pump has been issued. Ive been on the dealership waitlist since the recall became available. My truck began to have rough idling and surging which it never had before. I called the dealer to ask a timeframe for when the recall would be completed, they advised me that they were no longer receiving pumps for the recall and had not received any in a few months. The lady in service advised me if I was that concerned for pump failure to try and source a pump conversion kit myself and submit for reimbursement afterwards (which I did). I submitted copies of receipts from both the retailer I ordered from as well as credit card statements showing proof of purchase which fca required per their email. However, fca has denied my request for reimbursement of parts. I have been in communication with them via email trying to get a explanation of why I was denied. They stated that I do not meet criteria for reimbursement even though I have submitted all required documents that they ask for. They are unable to provide explanation aside from their automated generic response saying I do not meet criteria. I have tried calling their provided customer care number to speak to a representative but have been unable to talk to anyone other than an automated system. |
| Category | Power Train |
| Date | Dec 17, 2022 |
| State | WA |
| Description | While leaving the veterinary office parking lot there is a short steep hill. As I started up the hill slowly as there are pedestrians around. About halfway up my truck starts rolling backwards as if the transmission has shifted into neutral I hit the brakes to stop and then start out again. This has happened about 5 times in the same place since I have owned the truck and one other place that also was a short steep driveway. I did take the truck to the dealership and they could not recreate the problem but they did do an update to the tcm. So far no problems. |
| Category | Fuel System, Diesel |
| Date | Dec 14, 2022 |
| State | LA |
| Description | The contact owns a 2020 ram 3500. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. There were no warning lights illuminated. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 22,000. Parts distribution disconnect. |
| Category | Service Brakes, Steering |
| Date | Dec 04, 2022 |
| State | WA |
| Description | What braking towing a 36' 5th wheel rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle january 2022 it had 17000 miles to current 35950 miles |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Nov 28, 2022 |
| State | CA |
| Description | The contact owns a 2020 ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000. |
| Category | Fuel System, Diesel |
| Date | Oct 28, 2022 |
| State | TX |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and the vehicle was taken to the dealer who performed an inspection test and informed the contact that the vehicle had failed the inspection. However, the parts to do the recall repair were not yet available. The contact stated that the dealer informed her that the manufacturer was shipping one part per week. The contact stated that she stopped driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. |
| Category | Tires:sidewall, Tires:tread/belt |
| Date | Oct 28, 2022 |
| State | UT |
| Description | Two local tire shops say the sidewalls are unsafe and the vehicle should not be driven. However, firestone verbally reassures me it is solely a cosmetic issue. They have refused to put anything in writing. Details below: transforce ats 275/70r18 were the "upgraded snowplow package" oem tires for my ram. I've never used them as such; it has solely been a highway vehicle. However, these tires have worn very irregularly, despite 3 times to the dealer and firestone shops to confirm the factory alignment is and has always been perfect. Tires always properly inflated. Frequent rotations, usually at 5k, but once at 7k miles. The sidewalls have a visible "cut" or seam all the way around the circumference of the tires. One tire the outer layer has peeled back, revealing the white material all the way around the tire. Looks like crap. This is a highway truck - it is not caused by hitting a curb, or by using "tire shine" like the firestone representative suggested. My oem tires are mismatched, two date codes 0620, one 0720, and one illegible. I recognize there was a recall on certain dates for this exact tire due to poor wear and buggered compounds. But firestone says these don't qualify for replacement. Because the tires with the date code 0620 have both sidewall delamination and poor wear immediately above the whitewalls, I think that is pertinent. The tire with the 0720 date code is performing much better. But firestone doesn't care. Local tire shops say they are unsafe to drive, but the nearest firestone dealer (100 miles away) says it is just a cosmetic issue; that sidewalls peeling like shown below is common with firestone "mold defects". Firestone warranty says to take it to a firestone store. The firestone store says they don't do anything for oem tires, and I should instead call corporate firestone customer service. Customer service says to contact warranty. They are driving me crazy. I want safe tires that I am confident won't blowout. |
| Category | Service Brakes, Steering |
| Date | Oct 20, 2022 |
| State | TN |
| Description | Sudden, catastrophic failure of hydro boost pump port tube assembly resulting in severe loss of steering and braking capability accompanied by high pressure release of flammable power steering fluid into and within engine compartment |
| Category | Electrical System, Engine And Engine Cooling |
| Date | Oct 04, 2022 |
| State | AR |
| Description | The contact owns a 2020 ram 3500. The contact stated that after his son started the vehicle, there was a metal-on-metal sound coming from the engine. The contact stated that his son was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to nhtsa campaign number: 20v511000 (engine and engine cooling, electrical system). The failure mileage was approximately 135,000. |
| Category | Tires:tread/belt |
| Date | Sep 07, 2022 |
| State | FL |
| Description | Truck was new decenber 2020 and only has 25000 miles. The belts are broken and the tire is bulging. From the research I have done online many people are experiencing the same problem with these budget tires put on 80,000$ trucks designed to tow 30,000lbs with 6 people in the car. These are dangers to everyone on the road. Drove fine all day then suddenley started shaking the whole truck. I thought a wheel wait fell off but the tire was obviously deformed.. |
| Category | Engine |
| Date | Aug 03, 2022 |
| State | OR |
| Description | I am attempting to get recall 21v-880 done. This is a safety recall where failure of the engine could result in a crash. I contacted my local dealer and they state repair parts are only available in limited quantities. They put me on a waiting list and stated there are 105 vehicles ahead of me and they don't think they will have the parts to repair the safety recall until late 2023. This is completely unacceptable for a major safety recall. |
| Category | Fuel System, Diesel |
| Date | Jul 28, 2022 |
| State | FL |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Air Bags |
| Date | Jul 14, 2022 |
| State | CA |
| Description | On 6/28/2022 I was involved in an off-set not-at-fault head on collision at 45+ mph. My vehicle then careened off the initial collision causing a side impact with a large light standard. My vehicle continued until it collided head on with a building and came to a stop. The front impact and side impact airbags did not deploy at any time. My vehicle and the other vehicle were deemed a total loss. |
| Category | Fuel System, Diesel |
| Date | Jul 12, 2022 |
| State | OK |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however the part to do the recall repair was unavailable. The contact stated that the dealer had pushed back the date for the part to be the available. The manufacturer was contacted and made aware of the issue. The manufacturer informed the contact parts would be available by july 22, 2022. Vin tool confirms parts not available. |
| Category | Service Brakes |
| Date | Jul 09, 2022 |
| State | TX |
| Description | Last week this took place: 2020 ram 3500 dual rear wheels aison transmission is outfitted with factory trailer brake module. Was hauling a horse trailer near 30,000 lbs to a horse show, caravaning with crew pulling another horse trailer about the same weight with a 2020 ram 3500 (vin #3c63rrml6lg642630 (see separate complaint)). All connections checked before departure. Unlike the other ram in the caravan, no abs warning light activated prior to the failure. When braking, no trailer brakes engaged. Then checked hand paddles on the factory trailer brake module and the hand paddles activated the trailer brakes. Took it into the dealership to check codes and they said none appeared or were somehow reset. There was excessive heat during this trip and the failure occurred in both ram 3500 vehicles during the same travel segment within minutes of the other. |
| Category | Fuel System, Diesel |
| Date | Jun 24, 2022 |
| State | TX |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jun 24, 2022 |
| State | OK |
| Description | As we were traveling home from florida to oklahoma our truck completely lost power on a very busy two lane highway in titus county, texas. We were pulling our travel trailer which is 40. 6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealerâ€. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel rv is in a tow yard and we are stranded in tx. They cannot look at our truck until monday june 27th. |
| Category | Fuel System, Diesel, Wheels |
| Date | Jun 01, 2022 |
| State | CA |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) and 21v880000 (fuel system, diesel) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | May 26, 2022 |
| State | OK |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle experienced hard starting and a loss of power while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the high-pressure fuel pump had failed and needed to be replaced; however, the part was not yet available. The failure mileage was 5,900. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | May 11, 2022 |
| State | CA |
| Description | The contact owned a 2020 ram 3500. The contact stated that the vehicle would surge whenever he depressed the accelerator pedal while driving. There were no warning lights illuminated. The contact then received notification of nhtsa campaign number: 21v880000 (fuel system, diesel). The contact notified several unknown dealers of the failure. The dealers informed the contact that though the failure was associated to the recall, they could not assist as the manufacturer had not authorized them to repair the vehicle. The contact then inquired assistance with obtaining the parts for repair and the dealer informed the contact that the manufacturer did not authorize them to sell the parts for repair. The manufacturer was notified of the failure and informed the contact that they would not assist as the vehicle was safe to drive. The vehicle was not diagnosed or repaired. The contact later sold the vehicle to an auction. The failure mileage was approximately 13,300. |
| Category | Engine |
| Date | May 09, 2022 |
| State | TX |
| Description | The contact owns a 2020 ram 3500. The contact stated while driving 5 mph, the oil pressure warning light illuminated. The contact then drove back to his residence. Upon opening the hood to check the oil pressure, the contact noticed that the oil consistency was like jelly. The vehicle was towed to the dealer where it was diagnosed that lack of engine oil, caused engine to cease and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer then followed up with the dealer who provided an estimate for the repair. The manufacturer informed the contact that the engine replacement would not be covered under the warranty however, a vehicle buy back would be considered. The failure mileage was approximately 140,867. |
| Category | Engine, Fuel/propulsion System, Visibility/wiper |
| Date | May 07, 2022 |
| State | NC |
| Description | 0n 4/4/2022 while traveling on interstate 64 e in wv ,towing an r v camper , no warning signals on the dash screen, my truck started losing power and went completely dead,just missed by a tractor trailer rear ending me, as I rolled off to the side of the road. Iwas towed to the nearest dodge dealership. When I arrived at the dealership a mechanic came and open the hood, he found diesel leaking and a metal rod of the camshaft sitting on top of the engine, which he stated shot through the engine block. Warranty company doesn't want to tear down engine after I gave approval to investigate issue. This is my work truck and source of income. Four weeks later, I am not getting help from dealership that sold me the truck and warranty. Warranty company is trying to use loop hole to get out of paying. I found similar complaints, reported to the nhtsa, engines falling apart while driving down the road. I had to pay for my truck to tow from wv to charlotte nc to my driveway. I have a case# with the dodge customer care department and they are just informing me that the truck has recalls, but parts are not avaible at this time. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Apr 06, 2022 |
| State | CA |
| Description | While towing 5th wheel vehicle check engine light came on I was out of state in arizona vehicl then started to stall I canceled my trip checking all fluids headed back to california as I was nowhere near a dealership made a appointment at ram dealer when I got there light went out I talked with technician he said would have to leave it for 3 weeks before they could look at vehicle needless to say I took it home then in early feb about 3 weeks after the first incident the check engine light came on again made appointment which was 3 weeks away just to check it in shop and a week before they even looked at the issue they found a cracked hose on inter cooler dealer stated vehicle ok well again on march 4 2022 vehicle again has check engine light on I took to auto store to check code same as before vehicle regeneration frequency it regenerates ever 100 miles runs poorly uses excessive fuel hesitates when pedal depressed and long cranking time so now I have to be without a vehicle again |
| Category | Fuel System, Diesel |
| Date | Mar 11, 2022 |
| State | CA |
| Description | The contact owns a 2020 ram 3500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Update as of 6/24/22: normandin chrysler jeep dodge ram, san jose ca has put owner on a waiting list for parts. Service director says that the manufacturer will only allow them to order one (1) parts kit for the y78 / nhtsa campaign number: 21v880000 (fuel system, diesel) recall once every 7 business days. The dealer says they have a waiting list of approximately 40 customers waiting for repair of this recall. Has told contact that it is expected to be several months before the y78 recall can be fixed on the contact's 2020 ram 3500. Contact finds that this is unacceptable to have such an extreme delay in parts availability for the recall. |
| Category | Engine |
| Date | Mar 03, 2022 |
| State | MI |
| Description | The contact owns a 2020 ram 3500. The contact stated while driving 55 mph, the diesel exhaust fluid (def) warning light illuminated. The contact was able to continue driving to his residence. The vehicle was taken to the dealer on three separate occasions to be repaired; however, the repair failed to correct the failure. The manufacturer was notified of the failure. The approximate failure mileage was 27,000. |
| Category | Fuel/propulsion System, Power Train, Vehicle Speed Control |
| Date | Jan 16, 2022 |
| State | TX |
| Description | Def reservoir got low and light came on indicating about 300 miles until truck goes into limp mode 5 mph. Added 1 gallon of def and the guage showed to be in the safe zone. The computer system never registered that fluid was added and truck went into limp mode on the way home. When in limp mode you are unable to move vehicle off the roadway in a safe manner or even drive on any roadway without major risk of getting hit. Truck has to be towed to a dealership to have the computer reset. Extremely dangerous. Ironic that first responder and government vehicles with this same engine ect are omitted from the limp mode function due to safety concerns but not the general public. |
| Category | Electrical System, Engine And Engine Cooling |
| Date | Jan 11, 2022 |
| State | AR |
| Description | The contact owns a 2020 ram 3500. The contact stated that while driving at 15 mph, the oil warning light was illuminated, and the vehicle made abnormal sounds. Additionally, there was smoke coming from under the hood of the vehicle. The contact pulled over and refilled the oil reservoir; however, the failure recurred with oil leaking from the vehicle. The vehicle was towed to the dealer and diagnosed with engine damage and connecting rod failure, which punctured the engine block. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to nhtsa campaign number: 20v511000 (engine and engine cooling, electrical system) however, the vin was not included in the recall. The failure mileage was approximately 213,000. The oil light did not come on until after the engine had started knocking rapidly. The engine oil also ran out quickly as well. Consumer immediately refilled the oil and drove for 5 minutes and the engine stopped knocking for a few seconds before there was louder knocking, smoke and spewing oil. Consumer had previously reported to the customer care fca group 2 times last august about metal shavings on the fuel filter. The fuel pump continued to produce metal shavings in the filter every time the filter was change. |
| Category | Electrical System, Structure:body |
| Date | Dec 30, 2021 |
| State | IL |
| Description | This laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I'm sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident. |
| Category | Engine, Fuel System, Diesel |
| Date | Dec 27, 2021 |
| State | GA |
| Description | The contact owns a 2020 ram 3500. The contact stated while her husband was making a right turn, the vehicle began to stall. The contact stated do not turn off the vehicle until arriving at destination warning message was illuminated. The driver was able to continue driving under 15 mph until arriving at a local dealer. The local dealer was unable to duplicate or diagnose the cause of the failure. The contact was informed that a specialist was needed to diagnose the vehicle. The contact stated that the dealer called back 2 days later and stated that some unknown cables needed to be replaced. The vehicle was repaired but continued to experience the same failure. The contact stated that the failure had been experienced a third time. The vin was associated with nhtsa campaign number: 21v880000 (fuel system, diesel) and 21v398000 (wheels). The manufacturer had not been informed of the failure. The failure mileage was approximately 24,000. |
| Category | Fuel/propulsion System |
| Date | Nov 14, 2021 |
| State | NV |
| Description | As I was preparing to travel for the holidays comÃng up, I was traveling to texas to see family. I was driving around 65 mph when suddenly the truck started jerking and slowing down when the gas pedal would not give it power. The car behind slammed the brakes and in order to avoid hitting me had to went the the side of the highway. Before coming to a complete stop the truck a 2020 ram 3500 shut off and will not come off. The tow truck was able to scan the truck and the codes are for low fuel pressure and fuel pump. This was a very scary situation because I'm with all my family and not only did I put them in danger by this truck failing with out a notice of any kind but also put others like the vehicle behind in danger because the truck failed. I have look up and this seems to be a common issue with all the “new ram trucks†not sure why there is no recall yet. Hoping this gets looked at and something can be done for the safety of others |
| Category | Fuel/propulsion System |
| Date | Nov 13, 2021 |
| State | TX |
| Description | I was on my way home from the local ram dealer last night, where I wanted to sell my truck (after inspecting it, they offered me k for it), when, spontaneously, my truck started to smoke from under the hood and literally burst into flames! I had to pull over and jump out to avoid being burned alive! I am so traumatized. I'm attempting to tow what's left of this truck to the dealer this morning. I hope fca will take responsibility for this! |
| Category | Fuel System, Diesel:delivery:fuel Pump:mounting Plate/flange |
| Date | Oct 27, 2021 |
| State | OR |
| Description | The contact owns a 2020 ram 3500. The contact stated while hauling his fifth-wheel travel trailer driving up a hill the vehicle lost all power. The contact stated he had to maneuver over several lanes of traffic to move off the road safely. The police department was contacted and had the vehicle towed. The tow truck driver had to unhitch the trailer from the contact's vehicle to tow the truck to a dealer. The vehicle was towed to the dealer and diagnosed with a fuel sensor failure. The fuel sensor was replaced. The vehicle failed to start and was diagnosed with a fuel injection pump failure which had imploded sending metal fragments throughout the whole fuel system and into the fuel tank. The entire fuel system including the fuel tank and all fuel parts needed to be replaced. The contact stated that the dealer informed him of a notice that was sent to the dealer by the manufacturer of a fuel pump failure. The contact stated that he researched the failure online and found nhtsa action number: pe21021 (fuel system, diesel). The manufacturer was made aware of the failure and a case was opened. The failure mileage was 25,700. Replacement parts are same defective cp 4 injector pump that already failed and now metal shavings are contaminating fuel system leading to another implosion and possible accident or death fca has no fix available making truck unsafe to operate. Stellantis, fca and star are well aware of this cp 4 safety issue in 2019 and 2020 trucks. |
| Category | Fuel/propulsion System |
| Date | Oct 26, 2021 |
| State | MO |
| Description | I was driving my truck towing a fifth wheel trailer weighing over 10,000 pounds on a rural state highway in missouri with many hills, curves, and little to no shoulders. As I was traveling on a downhill slope at approximately 60mph my engine abruptly died with no warning, causing an immediate loss of power steering, power brakes, and engine brake. I began applying heavy pressure to the brakes slowing the vehicle and began looking for a side road to pull into. I came upon a driveway with an open gate into a field. With much manual force to the steering wheel and brakes I was able to guide the truck and trailer off of the highway into the field to a stop. I was fortunate to not have anyone stopping in front of me as I am certain I would not have been able to avoid a crash with the heavy load and no power. The vehicle was towed to a local ram dealer and metal shavings were discovered in my fuel system. Repairs were made under warranty and after 6 weeks my truck was returned to me with a new fuel system including a new cp4 fuel pump that had failed. This happened on 08/28/2020 and the truck had 8900 miles at the time. On 09/15/2021 I discovered metal shavings in my rear fuel filter while doing routine maintenance the truck was running appropriately with no codes or warning lights, it had 72000 miles at the time. I telephoned a local ram dealer shop and was told it would have to be diagnosed at their shop. Unwilling to take the chance with another cp4 pump failing I contacted a local diesel shop and was advised to replace the cp4 with a cp3 pump. I purchased a new bosch cp3 fuel pump specifically modified for replacement of cp4 pumps in ram trucks and paid the local shop myself to do the work. I still have my second cp4 pump in my possession. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Oct 25, 2021 |
| State | CA |
| Description | Truck was with high pressure pump issues, spent 00 in rental truck, 0 I. Towing truck and about one month with no truck, chrysler still doesn't want to pay me back, this is my second truck with same issue, previous truck was a 2019 3500 ram having the same problem when truck was with only 4,000 miles on it. Now they repaired my truck but now I feel like my truck lose already torque, is using more diesel and more def. |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 22, 2021 |
| State | OR |
| Description | I was towing a light trailer (4000 lbs) on I-5 in oregon on 10/22 when I slowed from ~58 mph to about 45 mph to allow a hasty suv to merge from the right. When I tried to resume speed the truck seemed "stuck" at 45mph for quite some time. I gave it full throttle and it didn't accelerate. I tapped the brakes, turned off cruise control and it felt like there was no power at all, like it was freewheeling. Finally the motor 'caught' and it accelerated to highway speed. I looked for the problem online and believe this may be related to the cp4 fuel pump issues. Is it safe to continue driving or should I take the truck to a dealer or what? There is no recall yet and I hear the dealership people are telling owners that it is from bad fuel and not covering it! I only have 12128 miles on the truck, please advise! |
| Category | Fuel/propulsion System, Vehicle Speed Control |
| Date | Oct 21, 2021 |
| State | AZ |
| Description | At 28,000 miles my vehicle in the middle of the highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. I was able to do a unsafe maneuvering to get out of the way with the momentum of speed that I have at the moment when this happened a message on my screen said power boost service require,contact your dealer. Later and after the poor customer service in moreno valley ca. And yuma az my local dealer provide., I found out that my fuel pump(cp4) went down,completely destroyed on the inside sending metal particles trough the entire fuel system. 93,000 and again my vehicle went out of service exactly for the same reason(cp4) and now at 135,000 miles my vehicle is down again the reason is idle pulley broke and my serpentine belt got damage at the same time serpentine belt damage my crank sensor and I found out today that is on back order until the 3th week of november I have all documents in order to support the complaints im here to submit today |
| Category | Fuel/propulsion System |
| Date | Oct 20, 2021 |
| State | MN |
| Description | Cp4 fuel injection pump and entire fuel system. The original part was replaced by the dealership under warranty. I am 400 miles away from that dealership and the truck has broke down with another suspected cp4 failure and will need a full fuel system replacement again. I do not know if it would be available for inspection upon request. It put my safety and my passenger's safety at risk as it died while moving on a freeway at night. The problem was confirmed at the first dealership, it is currently pending at the current dealership. The part was inspected at the first dealership that did the warranty work. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident date below, mileage, and invoice is from the first incident. The second incident occurred on 10/18/2021 at approximately 101,300 miles and is currently waiting to be inspected at a dealership. |
| Category | Fuel/propulsion System |
| Date | Oct 20, 2021 |
| State | CA |
| Description | Cp4 high pressure fuel pump failed @17,500 miles. I was pulling an 18,500 lb 5th wheel trailer on a 2- lane state highway. Stranded family for 6 hours in 106 degree heat until multiple tow trucks arrived to move both vehicles. 85 miles to nearest dealer. Most expenses covered by good sam platinum coverage. Replacement parts and service covered by cummins. 35 gallons of diesel not replaced by fca, 5 days lodging and towing expenses denied by fca. No warning lights or messages prior to failure. No prior issues. 3 identical trucks delivered same day to redding, ca dealer. Crown motors with same issue. Blame placed on low sulfur diesel mandated by state of ca. |
| Category | Fuel/propulsion System |
| Date | Oct 20, 2021 |
| State | AZ |
| Description | The component that failed was the cp4 high pressure fuel pump. Currently the truck is at ram dealer in champaign il. If I need the part, I can ask for it. When the fuel pump failed, the engine quit running and I lost power steering and brakes. I was not in a high traffic area at the time and was able to get the truck w/42 foot 5th wheel travel trailer to side of highway safely. The issue with the fuel pump has been confirmed by hendershot chrysler dodge jeep ram' has the vehicle component been inspected by manufacturer? Unknown just prior to the engine shutting off, the following message appeared on the dash, exhaust service required — see dealer now— this message indicates regeneration has been disabled due to a system malfunction. |
| Category | Fuel System, Gasoline |
| Date | Oct 19, 2021 |
| State | LA |
| Description | The contact owns a 2020 ram 3500. The contact stated that while driving at an unknown speed, the vehicle independently went into limp mode and would not accelerate above 20 mph. Due to the failure, the contact took the vehicle to a dealer where they discovered that a defective fuel pump had caused metal shavings to enter the fuel line, fuel rail, fuel tank, and fuel injectors. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 111,363. |
| Category | Fuel/propulsion System |
| Date | Oct 19, 2021 |
| State | OK |
| Description | I was driving on I-44 10 past miami oklahoma heading east bound and the truck lost all power the dodge 3500 2020 had 35,000 miles on it had it towed to the dodge dealer in miami ok they said the high pressure fuel pump exploded |
| Category | Wheels |
| Date | Oct 19, 2021 |
| State | CO |
| Description | The contact owns a 2020 ram 3500. The contact received a recall notification for nhtsa campaign number: 21v398000 (wheels) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the parts for the recall repair were not yet available. The contact had not experienced a failure. Vin tool confirms parts are not available. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Oct 14, 2021 |
| State | CA |
| Description | With 20k miles the high-pressure fuel pump blowup in middle of the freeway in ny. This part name is cp4. My truck subtlety stops in freeway in very dangerous situation. My luck is I had a state patrol few cars back and he help me to safety the area and wait the tow. My truck stays 2 months parked on at dealer to fix. The reason is they don't have a new cp4 to replace is because all 2020 diesel ram trucks had the same problem. 5 months later my cp4 blowup again with 49k miles now my cp4 and my tank fuel pump breakdown in same time. More 2 months to fix. By the way my truck don't had 9 months old and stay parked on dealer for 4 months. I paid 4 months of car payments and insurance for not use the truck. Other point is my braking pads. I replaced my front braking pads and rotors with 29k miles. This is unbelievable all my trucks I replaced this part between 70k and 90k. I paid 0 and I believe that my truck had something wrong with braking system also. Like I explained before. In both situations my cp4 subtlety blowups and stop my truck in middle of freeway. Truck engine shutoff and in 65 mph freeway this is very dangerous. God save my life in both situations because all the tomes someone come to help me. First time was state patrol the second time is highway patrol in ca. Yes the problem happened 2 times and my truck in lees the 1 year stay parked on dealer for 6 months. With breakdowns in cp4, egr, ecm, tank fuel pump, turbo actuator and a lot leaks and gaskets breakdowns. My truck has now 1 year and 2 months old and stay on dealer for next two weeks to replace the turbo actuator. Just take a look on google and you guys gonna see a lot complaints. A lot! I don't know. They replaced the component but stills breakdown. Every 3 months my truck stays on dealer for 2 months for fix. Last time I pickup my truck at dealer and next day it breakdown again with a different part problem. Actually my trucks stays with check engine lights on for 8 months. |
| Category | Steering, Wheels |
| Date | Sep 21, 2021 |
| State | AK |
| Description | We have had the truck a year, it started as pulling to the right, we kept track of tire pressure and there had been no tire pressure differences. The passenger front tire wears unevenly. We have had 2 alignments, we replaced the tires due to severe wear damage and 2 weeks later the tire had significant wear damage again. The front end continues to pull to the right with correct tire pressure and correct alignment. |
| Category | Structure:body |
| Date | Aug 24, 2021 |
| State | IL |
| Description | Good afternoon, as I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on rams from years past. |
| Category | Tires:sidewall |
| Date | Aug 22, 2021 |
| State | MO |
| Description | Large air bubble on inner sidewall of tire |
| Category | Service Brakes, Hydraulic |
| Date | Jul 02, 2021 |
| State | CA |
| Description | The contact owns a 2020 ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bumper brake plugs were installed incorrectly causing water to fill the brake plugs. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the brake plugs were installed and functioned as intended. The manufacturer suggested that the vehicle be taken to another dealer to be diagnosed. The failure mileage was 7,000. |
| Category | Electrical System:ignition |
| Date | Jun 25, 2021 |
| State | NC |
| Description | The contact owns a 2020 ram 3500. The contact stated while attempting to start the vehicle, he depressed the start/stop button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize the key fob inside the cabin of the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000. |
| Category | Steering |
| Date | Jun 11, 2021 |
| State | UT |
| Description | My wife was driving on a highway with a trailer. Power steering went out. It was near impossible for her to pull over as the vehicle was extremely hard to turn. Not safe! |
| Category | Engine, Fuel/propulsion System |
| Date | Jun 02, 2021 |
| State | CA |
| Description | My truck like all 2019-2020 trucks have the plagued cp4 pump that could fail without showing any symptoms. Fca has failed to step up and have ownership and integrity on this issue. I have asked multiple times to ram cares and all I have received is cookie cutter answers from them. I do not know if mine will be next to go or ever will go but fca has a solution in the 2021 hd ram trucks and that is the cp-isb21 fuel pump which looks like the old reliable cp3 fuel pump. Companies out have a solution and that is the cp3 swap but it voids the warranty on the vehicle. The warranty is what is holding me back from having the cp3 pump swap done. Can you please pressure fca to step up have integrity to replace the plagued cp4 fuel pump with the cp-isb21 pump. I have challenged fca on their integrity and ask them if they have it because of the cookie cutter answers I have received from them. I have even asked them to look up what integrity is and to follow the integrity example from the naval nuclear power program because that program is built on integrity. That program has safely steamed on nuclear power for over 60 years. Please again force fca's hand on this because this is unsat of them. Look at the forums online and you will see people posting their trucks that have a failed cp4 pump. With that failure fca is just replacing it another cp4 pump. Also people's hd rams are down for weeks up to months waiting on the repair. I have also talked to dealership service managers about this issue and they are stumped on why fca has not issued a recall. Thank you. |
| Category | Fuel System, Diesel |
| Date | May 28, 2021 |
| State | OR |
| Description | The contact owns a 2020 ram 3500. The contact stated while at a standstill the vehicle lost motive power. The vehicle was restarted and functionality returned for several seconds before the failure recurred. There was no warning light illuminated. The vehicle was towed from the scene and diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 31,296. |
| Category | Fuel System, Diesel |
| Date | May 28, 2021 |
| State | OR |
| Description | The contact owns a 2020 ram 3500. The contact stated while driving 45 mph, the vehicle lost motive power. The vehicle was restarted and the functionality returned however, the failure recurred after several seconds. There was no warning light illuminated. The vehicle was towed from the scene. The vehicle was diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 17,018. |
| Category | Engine |
| Date | May 05, 2021 |
| State | TX |
| Description | We were driving our 2020 ram 3500 diesel with a 2000-pound truck camper in the bed on a city street attempting to make a right turn through a yield sign when the engine suddenly stopped completely without the ability to restart it. This resulted in sudden loss of acceleration, power steering, and power breaks, leading to a near collision with a large pole and possibly other vehicles in the in the intersection. Although we missed the pole and other vehicles, it was extremely difficult to avoid due to loss of power steering and braking. Had our speed been slightly higher, a collision would have been unavoidable. After having our truck inspected by the dealership, it was determined that the cause of the engine breakdown was the bosch cp4. 2 injection pump catastrophically failing (or "grenade-ing" or "imploding" as the dealership put it) resulting in the complete destruction of the entire fuel system, stopping all fuel flow to the engine. After this happened to us, we did some research and found that the bosch cp4. 2 injection pump has been determined to be incompatible with diesel fuel found in the usa due to lack of lubricity, and has other fundamental design defects that together make catastrophic failure almost inevitable in vehicles driven in the usa. Most previous ram 3500's used a reliable bosch cp3 injection pump, but starting in 2019 model years switched to the less expensive cp4. 2 even though this issue has been known to ram and cummins due to the countless incidents of catastrophic failure in other vehicles using the same pump for many years. Had we known this prior to purchasing our truck, we would not have purchased it. We were surprised and disappointed to find out that vehicles using this dangerous injection pump have not been recalled. |
| Category | Structure:body:tailgate |
| Date | May 05, 2021 |
| State | IL |
| Description | Tl* the contact owns a 2020 ram 3500. The contact stated that the vehicle was attached to a trailer. After driving and arriving at the residence, the contact became aware that the tailgate had fallen inadvertently while driving, causing damage to the tailgate and the trailer. The contact took the vehicle to auffenberg chrysler dodge jeep ram (176 auto ct, o'fallon, il 62269, (618) 622-4546) to be diagnosed. The contact was informed that the keyfob was unintentionally depressed while in his pocket, causing the tailgate to open inadvertently. The manufacturer was notified of the failure. The failure mileage was 4,000. |
| Category | Engine |
| Date | Apr 17, 2021 |
| State | NV |
| Description | Truck caught fire in engine compartment. I had just gotten on the freeway and reached 70mph when I could see smoke coming from the engine. Pulled over and it quickly became engulfed in flames. State farm claim 28-18q6-12r elizabeth anderson, claim specialist, 844-292-8615x2539126712 |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Steering |
| Date | Mar 05, 2021 |
| State | TX |
| Description | Power steering went out while driving at highway speeds. Warning comes on the display advising that the power steering needs to be serviced. Steering wheel becomes very stiff. |
| Category | Fuel/propulsion System |
| Date | Feb 23, 2021 |
| State | ME |
| Description | My 2020 ram 3500 cummins 6. 7 lost the injector pump (cp4. 2) and I'm told it's about 15k to fix and will take 2 months to fix due to back ordered parts. |
| Category | Fuel/propulsion System |
| Date | Feb 05, 2021 |
| State | CA |
| Description | I am one of the many 19-20 hd ram owners out there that have the plagued bosch cp4 fuel pump. It is essentially a time bomb waiting for off because when it goes it send metal throughout the fuel system making the vehicle inoperable. That is bad especially those of us that tow heavy. I have asked ram multiple times on when they plan to help us 19-20 owners out and I keep getting a cookie cutter answer from them that nothing is in the works even though the 2021 model hd rams have the reliable cp3 fuel pump and it is a direct swap out. Luckily nothing has yet happened to my vehicle but I worry when I drive towing our home around, full time living in an rv, that the fuel pump will grenade itself. When that fuel pump goes about half of the time the dealerships are not honoring the warranty claim because they blame it on bad fuel but how can we control if the fuel we get is bad or good, specifically water in fuel. Owners are being stabbed with a 10k to 20k repair bill to replace the entire fuel system. Please force ram to issue a recall to replace the cp4 pump with the cp3 pump so that we do not drive around with a plagued fuel pump anymore. Tell them to do their job because you expect me to do mine. I am nuclear propulsion plant operator/supervisor for 20 plus years in the navy and we scrutinize everything to ensure safe and reliable operation of nuclear propulsion plants. |
| Category | Fuel/propulsion System |
| Date | Jan 30, 2021 |
| State | CO |
| Description | I bought my truck just over a month ago and was told I had to add lubricant to my fuel in order to keep my fuel pump from blowing up, as well as only put in 'good diesel.' I know diesel can change from one gas station to another, but to add a lubricant in order to keep my fuel pump from blowing up on and brand new 000 truck! All because of the cp4 that ram decided to use for two years, then went back to the cp3 in 2021. Thousands of people have having their pumps blow up in the first 10000 miles, being left stranded for months because they have to redo the entire fuel system at a price tag of 000. I have had surging issues that are making me nervous to the point that I'm willing to take a 000 loss on my truck and trade it in for a different one. I don't want to be left stranded on the way to work one day because fca doesn't want to recognize they put in a defective part that is cause catastrophic failure and leaving us consumer out of a vehicle for months. This has to change! |
| Category | Engine |
| Date | Jan 28, 2021 |
| State | LA |
| Description | While driving at highway speed a rod came through the engine block. I was fortunate I was able to coast to the shoulder of the highway before coming to a complete stop. I was towing a trailer. The engine gave no indication anything was wrong. The only notable thing was the lost of fuel mileage that begin to decrease earlier in the day. The ram engineering department is holding up the dealer from repairing the engine. They also have another there with a similar issue. They can't provide a timeframe on when the repair will be done. No rental or loaner vehicle is given. This is my work truck and no income while the truck is down. |
| Category | Steering |
| Date | Jan 08, 2021 |
| State | MI |
| Description | While descending a mountain pass, travelling at 75 mph, pulling a 20' enclosed car trailer, message in cluster said "power steering unavailable" and the power steering was gone. Pulled over, checked for leaks, blown fuse, and belt condition and found no issues. Restarted vehicle and it functioned for about 3 seconds and quit and displayed the message again. Vehicle has approximately 3,200 miles on it. Took vehicle to dealership on 12/18/2020, have made numerous calls to ram customer service, and the best information they can give me is that the part will be available on 1/18/2021. I am on vacation 2,000 miles from home and stranded. |
| Category | Engine, Fuel/propulsion System, Fuel/propulsion System |
| Date | Jan 07, 2021 |
| State | CA |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year however, the 2019 and 2020 owners are still at risk. The nhtsa needs to force fca to recall these trucks. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 05, 2021 |
| State | FL |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000-20,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have switched back the pump entirely and reverted back to using an older, safer, more reliable design cp3. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year however, the 2019 and 2020 owners are still at risk. |
| Category | Engine, Fuel/propulsion System |
| Date | Dec 06, 2020 |
| State | FL |
| Description | I bought my truck in tampa, fl in august with 23k miles truck has 30k now I was driving thanksgiving morning after filling tank off in a trusted gas station that I fill all my 3 trucks 2016, 2018, 2020 ram 3500. I drove about 35 miles and truck started to decelerate lost power within 2 miles and engine shut down and never started again I took to the arrigo dodge tamarac dealer and after 6 days the mechanic diagnosed that fuel has regular gas in it because they never has seen this to happened before. They said the only was fuel pump explode is that lacks of lubrication. They don't have a clue what are they saying I had my father in law ask the mechanic to give a sample of the diesel and after mechanic giving all bunch of excuses finally we got a sample. I have been resourcing and there are other truck with same problem in different states. Truck is under warranty and it seems to be that they are calling the wrong diagnose with no support documents. |
| Category | Steering |
| Date | Nov 19, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 ram 3500. The contact stated while driving 75 mph hauling a horse trailer, the power steering malfunctioned. The power steering warning light was illuminated. The contact steered the vehicle straight for six miles since there was a truck in front and behind her. The contact was finally able to pull off a straight away exit ramp and pull over to the side of the road. The vehicle was towed to the nearest dealer - larry green auto group (350 s. Broadway, blythe, ca 92225 (760) 922-7121) to be diagnosed. The contact was informed that there were some loosened wires to the power steering module. The vehicle was repaired and test driven. The vehicle was picked up however, the failure recurred. The vehicle was towed back to the same dealer but was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,000. |
| Category | Fuel/propulsion System |
| Date | Nov 16, 2020 |
| State | GA |
| Description | I was driving on interstate 270 nb when all of sudden the vehicle started shaking and lost power. I had to stop in the middle of the interstate and was towed to the exit by the highway response team. Towed the vehicle to the dealership and was told the the fuel system has to be replaced. |
| Category | Wheels |
| Date | Nov 05, 2020 |
| State | FL |
| Description | The tpms system on my new 2020 ram 3500 has suffered repeated failures since it was purchased new. The dealership has replaced all 6 sensors (dually) in an effort to fix the issue, no no success. Now, the service writer seems to have accepted the problem as unsolvable. Quick research on social media, and statements made to me by my local service writer lead me to believe this is not an isolated issue. The 2020 rams seem to all suffer this com loss to some extent. As, this is now a mandated safety feature under the tread act, I'm asking for your assistance. Specifically for my truck, the truck lost communication with one sensor on the day after I bought the truck. Over the course of the next month, it lost and occasionally regained, communication with several of the sensors. But, it never again worked fully of its own accord. About 6 weeks after purchase, the dealership replaced all 6 sensors. That night all 6 were working. The next morning, the truck had lost communication with two of them. About a week later, a third died. The service writer at my local dealership says its probably a computer problem, not a really a safety issue and he won't know if ram comes out with a fix. Problem is ongoing.*dt*jb*dt *tr |
| Category | Fuel/propulsion System |
| Date | Oct 30, 2020 |
| State | CA |
| Description | I was towing my 5th wheel trailer from rancho cucamonga to san diego. When I was driving on I-15, almost nearby exit 15. Suddenly there is a error on the screen , said 'exhaust brake system failed , ask me go to dealer'. Then I found there is no power anymore . I tried to press the pedal again , still no power. Then I rolled over to the side of the freeway. When the speed came down to about 15mph, the engine stopped. Then I pooled over , and tried to restart it . Nothing happened. I can hear it trying to start, but no start anymore. Then I called roadside department to tow my truck and trailer away . It took 6 hours to find the tow company, but still didn't come. Then I paid the tow company, then they came to save me and tow my truck to the dealer. |
| Category | Engine, Fuel System, Diesel:delivery:fuel Pump |
| Date | Oct 26, 2020 |
| State | TX |
| Description | Tl* the contact owns a 2020 ram 3500. The contact stated while driving 65 mph and towing a generator up a hill, the vehicle stalled with the diesel exhaust and engine stability control warning lights illuminated. The vehicle was not drivable. The vehicle towed to platinum chrysler dodge ram jeep located at 65 tx-557 spur, terrell, tx 75160, (469) 249-9407, where it was diagnosed with needing the fuel pump to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of failure. The failure mileage was approximately 16,684. |
| Category | Fuel/propulsion System |
| Date | Sep 28, 2020 |
| State | SD |
| Description | I purchased a knew 20 ram 3500 and all though I haven't had the issue happen to me yet, I'm a nervous wreck that it will and my family and I will be stranded. There are hundreds if not thousands of people having experienced a catastrophic failure of the fairly new cp4 fuel pump. When this goes, it takes out the whole fuel system resulting in ,000 worth of damage. What's worse is that your stranded ,with out a vehicle. Dealerships are only doing a limited amount of loaners but not a vehicle equal to what you had. Some have waited for months and fca doesn't appear to be doing anything to correct these issues. Some of us travel hundreds of miles at a time with an rv in tow that is a considerable amount of weight. Quite often when you travel, there is nothing around or place to coast to, or even in the most best areas. The cp3 was proven equipment that worked well and while I understand and encourage the advancement of technology, you have to be willing to acknowledge a problem when you have one, especially what could result in a safety issue. These cp4 fuel pumps need to be recalled untill further research is done to correct the ongoing highly expensive issue that is putting all 2019 & 2020 vehicles with this pump at a safety risk within a rapid rate of only under 10,000 miles and or less. Ignoring the problem and doing nothing is irresponsible and negligible. The anxiety that this is causing my family let alone all the others, is very mentally and physically taxing on one's life. Please investigate this and help all of us involved get a little piece of mind and a more reliable product than the cp4, that is almost guaranteed to fail within a short amount of time. |
| Category | Fuel/propulsion System |
| Date | Aug 26, 2020 |
| State | FL |
| Description | New ram shut down & wont run. Diagnosis done by dealer to conclusion of fuel system failure. Dealer said no parts available to fix truck. 3rd truck since late june. 2019 ram 2500 with diesel engine fail 30000mi 2020 ram 3500 with same engine 9600mi 2020 ram 3500 4400mi which turn out to have consecutive vin# first ram failed parked second ram failed in motion 3rd ram failed parked |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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