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When it comes to owning a heavy-duty pickup, few can compare to the capability of the 2018 Ram 3500. Even the automaker wants owners of newer models to “have the nicest truck on the block,” but this version falls short. It suffers from a defective electrical system, engine, powertrain, steering and service brakes.
Click on other model year to view more problems: 2021 2022
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NHTSA Complaints for the 2018 Dodge Ram 3500
| Complaint Category | Number of Complaints |
|---|---|
| Service Brakes | |
| Electrical System | |
| Steering | |
| Wheels | |
| Vehicle Speed Control | |
| Power Train | |
| Unknown Or Other | |
| Suspension | |
| Engine | |
| Service Brakes, Air:antilock:abs Warning Light |
Problems with the Electrical System
From the battery to the radio, the electrical system is responsible for it all. When this system fails, owners experience minor inconveniences to major catastrophes, all of which are seen with the Ram 3500.
One NHTSA complaint states, “The contact owns a 2018 Ram 3500. While driving approximately 35 mph and towing a fifth wheel trailer, the brake pedal was depressed; however, it was difficult to slow down the vehicle. The vehicle was taken to [dealer] to be diagnosed. The contact was informed that the vehicle operated as intended. The contact requested that the mechanic perform a voltage test on the integrated trailer brake controller. The voltage read 8.3 volts instead of 12.6 volts, which was needed to activate the integrated trailer brake controller. The contact stated that an aftermarket integrated trailer brake control was installed and the braking system performed as intended. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 5,500.”
It’s not only the electrical system to the brake controller causing life-threatening emergencies, but also NHTSA Campaign Number 18V332000 that states the cruise control might not deactivate on nearly five million vehicles. The issue stems from a short circuit in the wiring that prevents owners from disabling the cruise control by pressing the brake pedal or turning off the system. It can even cause some trucks to accelerate further in response. With this in mind, it doesn’t matter how nice the truck is if it gets totaled in a collision.
Problems with the Engine
To tow and haul maximum amounts of cargo, the engine needs to be powerful and reliable. Unfortunately, owners don’t feel that the latter is a good term to describe the Ram 3500 engine.
Here’s another NHTSA complaint. “The contact owns a 2018 Ram 3500. The contact stated that the Check Engine indicator flashed and remained illuminated. The vehicle was taken to [dealer] and [another dealer] three times each, but neither could determine the cause of the failure. The vehicle owner inquired about a buyback option since there was no remedy. The vehicle was not repaired and remained at the [dealer] for over three months; the approximate failure mileage was 86,000.”
With nearly 140 manufacturer communications, there are no engine-related bulletins worth discussing. It’s likely that the automaker is hiding the majority of problems since they are so busy handling the recalls and NHTSA investigations currently plaguing the company. Having the “nicest truck on the block” does nothing to help get the job done.
Problems with the Transmission
The powertrain is just as important as the engine and needs to be in tip-top shape to keep the truck running correctly.
Again, there are numerous NHTSA complaints about this component, including this one. “Transmission has a whining sound when shifting through the first 3 gears, dealer said it was normal.”
While the whining is annoying in itself, there are bigger problems occurring for owners. NHTSA Campaign Number 18V100000 talks about how the transmission can take itself out of Park, even if the key isn’t in the ignition and the brake pedal isn’t depressed. Apparently, the Ram 3500 is so excited about how nice it is, that it wants to show itself off to the neighborhood by rolling out of the driveway.
Problems with the Steering
If the Ram 3500 is known for anything, it’s probably the steering issues that are causing owners to switch loyalty.
Here is one statement left on the NHTSA website. “Welded draglink rendering the front suspension not able to be aligned. This was the approved recall process from FCA. This is not an acceptable response to the issue, just a bandaid to the underlying issue. The recall was approved by FCA and NHTSA. Approved repairs were performed by [dealer].”
The original recall affected nearly 800,000 vehicles that suffered from steering loss due to the linkage separation. As a repair, the dealers welded the nut, which caused trouble when owners needed an alignment. Because of all the complications, the NHTSA now has an open investigation into the problem to try and find a resolution, but it’s too late. Loyal Ram owners have decided to get a new truck on the block.
Problems with the Brakes
When it comes to stopping, having functioning service brakes is essential to running a heavy-duty truck, but once again, this is another system that has failed miserably.
Read this NHTSA review. “The contact owns a 2018 Ram 3500. While driving approximately 35 mph, the vehicle accelerated when the brake pedal was depressed. In addition, the Hill Assist Warning Indicator illuminated. The vehicle was taken to [dealer] where it was diagnosed that there was an open circuit in the brake lamp switch that needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The failure mileage was 5,000.”
It shouldn’t come as any surprise that the FCA doesn’t want to discuss any further issues with this truck. After all, there has been enough of a spotlight shined on this model, to begin with. That’s why there are no communications related to the service brakes that are worth discussing. Instead, the automaker wants owners to believe that the Ram 3500 is still the best truck on the block, even though all the other trucks are talking about it behind its back.
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Complaint Data
| Category | Service Brakes |
| Date | Mar 26, 2023 |
| State | AK |
| Description | The abs and traction control lights came on. The code reader reads c0020-01 hydraulic contrl unit/ abs called several ram dealers, they said this has been a problem with the hydraulic control unit and should be a factory recall. I'm looking into having it repaired and it looks like the dealers are the only one that can clear the codeonce repaired and are the only ones who can bleed the brakes after the repair. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Mar 24, 2023 |
| State | PA |
| Description | Abs and traction control lights flash and ding on and off. Trouble shot it at dealership and wires were repaired hoping that would take care of it…. Nope, lights and dinging are back on. I tow a large gooseneck horse trailer up and down steep hills with sharp curves, across many state lines. We have the truck full of young children ready to show their horses - hence we have the crew cab. I'll be towing within the month. I figure it must not be a safety issue - parts are on back order until august??? We only have 40,000 miles on the truck. I can do without cruise control, but would like a safe braking vehicle - glad my husband got a stick shift to help control speed. |
| Category | Service Brakes |
| Date | Mar 24, 2023 |
| State | FL |
| Description | Rapid intermittent abs warning light due to a diagnosed faulty abs module. Module has been replace previously and now experienced second failure. Ram has no replacement parts available and now I am forced to drive with inoperable anti-lock brake system and a continuous warning chime. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Mar 22, 2023 |
| State | FL |
| Description | For the last 10000 miles of the total 53k on the truck, the abs and electronic stability control lights turn on intermittently and the warning chime sounds. This sometimes continues for 1 mile, sometimes for 20 miles. Sometimes it will not happen for 50 miles. It appears to happen mostly on rough highways or city roads. Happens at 3 mph and at 75 mph. With abs and esc disconnected it is extremely hazardous towing my normal 16000 lb trailer, especially on wet or snowy roads. I have no other vehicle. If abs is required on us highway vehicles for safety reasons, how can this not be a safety issue? If 2019-2022 ram 3500 trucks are under a recall for this same issue, why is 2018 not? Rawley cdjr in sierra vista az has verified the issue and recommended replacing the hcu and abs module, but is not able to get the parts. They say possibly in august. They have offered to refund my payment for the parts they ordered and to disable the truly maddening constant warning chime to save my sanity. Then my truck will not have abs or esc or cruise control at any time. Is that safe? This same issue is well documented at nhtsa by many owners. It appears to be time to start complaining to our congressional reps. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Mar 21, 2023 |
| State | OR |
| Description | The abs system activates intermittently, causing random braking or unable to break. Took to the ram dealership to be told the abs hydraulic control unit 68143491ab needs to be replaced but it is on back order until august. |
| Category | Service Brakes |
| Date | Mar 20, 2023 |
| State | TX |
| Description | What component or system failed or malfunctioned? Intermittent failure of the electronic braking system. Audible warning tone and indication ‘service electronic braking system' followed by ‘service antilock braking system' experienced intermittently. The multiple warnings automatically disabled the antilock brakes, stability control, and cruise control as well as producing annoying audible tone. How was your safety or the safety of others put at risk? I pull a travel trailer loaded with our life's possessions and obviously my immediate family is with me. I cant trust or rely on my breaking system to stop my vehicle and trailer, its a complete hazard to drive the vehicle on the road. Has the problem been reproduced or confirmed by a dealer or independent service center? I dropped my truck off today for a diagnostic to check the abs issue and the dealer wants to charge me 9. 00 + tax to verify this well known issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not at this time 3/20/23 were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no prior warning to the abs failure, it simply started "dinging" and throwing the abs failure warning on the idc. |
| Category | Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:abs Warning Light |
| Date | Mar 20, 2023 |
| State | TN |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving at various speeds, the abs and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the abs hydraulic control unit (hcu) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,000. |
| Category | Service Brakes |
| Date | Mar 19, 2023 |
| State | LA |
| Description | Unknown - the abs brake system warning light blinks on and off repeatedly. Then the warning will not occur for several days, but then starts blinking again. When this happens, the cruise control is abruptly disengaged. The code for this event is c0020-01(1/1)active abs pump motor control-general electrical failure. I captured this with my own code reader as the event was occurring. When this event is occurring, the code clears itself after the warning light goes off and is not retained in the system for the dealer to see. The problem is chronic. It is the same problem that involved the nhtsa for the 2019-2022 ram 2500/3500 trucks. I have also read that there had been a class lawsuit. I simply want ram to repair and correct this issue |
| Category | Service Brakes |
| Date | Mar 18, 2023 |
| State | TX |
| Description | Abs hcu warning can't stop my 20,000 lb trailer. Slid off road in drizzle. No parts chrysler is aware of problem |
| Category | Service Brakes |
| Date | Mar 17, 2023 |
| State | AR |
| Description | The abs light is on and it has a code but dealer cant get the hcu part to fix it this is a common problem as I have researched this in the internet. I have had part on order for 11 months now. With the abs light on the cruise control and the trailer breaks will not work. The light comes on several times a day so working this truck is not possible. So I have a truck with 70,000 miles that I cant use but have to pay for. I see nothing for a recall and what good would it be when you cant get parts????? |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Mar 15, 2023 |
| State | GA |
| Description | Service anti-lock brake and service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a heavy duty truck that is able to tow 15k lbs. |
| Category | Unknown Or Other |
| Date | Mar 15, 2023 |
| State | VA |
| Description | My vehicle (ram 3500 w/ a 6. 7 liter diesel engine) has less than 38,000 miles and the abs hydraulic control module has to be replaced. I've been told the part is on back order and cost to replace the unit is over 0 with another 0 plus to install this part. The dealership stated they could not place more orders until late march and since I've been researching and found out that this is a larger issue that has been identified to ram with a class action lawsuit for certain years and I think that this issue should be handled at no cost to the consumer. |
| Category | Parking Brake, Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:abs Warning Light |
| Date | Mar 14, 2023 |
| State | OH |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at various speeds, the vehicle experienced complete brake failure. While driving, the brake pedal was depressed but was stiff and slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the hydro boost needed to be replaced. The vehicle was repaired but the failure persisted. While driving, the contact stated that the brake pedal was firm. The parking brake failed to engage fully. The vehicle was taken back to the local dealer where it was diagnosed that the brake master cylinder and abs module needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 40,000. |
| Category | Service Brakes |
| Date | Mar 14, 2023 |
| State | MS |
| Description | Abs dashboard light indicating hcu failure has come on twice: 9/10/20, replaced part and repaired system @ 39015 miles. Hill-kelly ram, pensacola fl 10/4/2022, replaced part and repaired system @ 72619 miles. Forest ram, forest ms. Reported to ram customer care on 9/29/2022. Case#84242447. |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Mar 14, 2023 |
| State | ME |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at an undisclosed speed, the abs warning light illuminated. Additionally, when the brake pedal was depressed, the vehicle failed to stop immediately. The vehicle was taken to the dealer, where it was diagnosed as an abs module and hydraulic control unit (hcu) failure; however, the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Mar 10, 2023 |
| State | WA |
| Description | Electronic braking system and antilock braking system is defective, similar to being described in fca case number s2005000004. This issue also effects the speed control system |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Mar 09, 2023 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving at various speeds, a message indicating “service needed†was displayed, and the traction control and abs warning lights were illuminated. Additionally, an alarm was audible. The contact was able to continue driving. The vehicle was taken to the dealer, where the abs module was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the abs module needed to be replaced; however, the part was not available. The manufacturer was notified of the failure and shipped the part to the dealer; however, the dealer informed the contact that there was no guarantee that the part replacement would fix the vehicle because the replacement part was the same. The vehicle was not repaired. The contact related the failure to nhtsa action number: pe22012 (services brakes, hydraulic). The failure mileage was approximately 4,000. |
| Category | Service Brakes |
| Date | Mar 08, 2023 |
| State | MS |
| Description | Abs hydraulic control unit has gone out twice in a year. |
| Category | Service Brakes |
| Date | Mar 06, 2023 |
| State | CA |
| Description | Abs failure caused cruise control to disengage at 75 mph with another car close behind that almost rear ended m vehicle. Also, abs failure cases skidding in wet road conditions resulting to near contact with highway barrier. |
| Category | Service Brakes |
| Date | Mar 04, 2023 |
| State | PA |
| Description | I have 2018 ram 3500 that keeps showing the message that I have no abs or traction control. My main concern is steering and brakes are the two most important parts of control and that they are compromised by faulty parts that you cant replace because of back orders and on top of that when you replace them there is a chance that they go bad again according to all the problems I have been reading on forums. This is very dangerous and needs to be investigated. We pay entirely to much money for a truck that have inferior brake parts!!!!!!! |
| Category | Service Brakes, Air:antilock:control Unit/module |
| Date | Mar 02, 2023 |
| State | TN |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving at an undisclosed speed, a message stating that the anti-lock brake system (abs) needed servicing was displayed. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the abs module had failed and needed to be replaced. The part was replaced; however, the failure reoccurred approximately 2 years later. The vehicle was taken back to the dealer, where it was diagnosed that the abs module needed to be replaced. The dealer informed the contact that the part was on back order and would not be available until june 2023. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact the dealer for additional diagnostic tests. The failure mileage was approximately 23,715. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Mar 01, 2023 |
| State | PA |
| Description | Experienced a failure of the abs control module and electronic traction control during a light snow storm in september of 2022. Dash warning lights come on and go off intermittently. When warning lights come on and cruise control is being used, cruise control is deactivated. Dealership confirmed abs cpu failure on 11/17/2022. Still waiting on replacement parts and are projected to be in around 4/18/2023. Warning lights continue to come on and go off intermittently. Never know how long cruise control will work before deactivated by warning lights for abs service light and electronic traction control coming back on. |
| Category | Service Brakes, Air:antilock:abs Warning Light, Vehicle Speed Control:cruise Control |
| Date | Feb 28, 2023 |
| State | AR |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving approximately 70-75 mph with the cruise control engaged, the cruise control independently deactivated and the vehicle decelerated. The “service abs†message was displayed. The contact continued to drive and after driving over a bump in the roadway, there was a dinging sound detected and the message disappeared. The contact called the local dealer, and the vehicle was taken to be diagnosed. The contact was informed that the abs pump needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the local dealer for assistance. The approximate failure mileage was 17,593. |
| Category | Service Brakes |
| Date | Feb 18, 2023 |
| State | TX |
| Description | Abs & traction control lights go off and on, dealer wants 00 to replace hcu and rotors. Ram forum has lots of complaints about this. Dodge knows it's a problem and will not address it. Dealers can then take advantage of customers. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Vehicle Speed Control |
| Date | Feb 17, 2023 |
| State | AL |
| Description | Note: 11/18/22 filed a complaint with nhtsa - they will share it with manufacturer case number(odi) - 11494143 question: what component or system failed or malfunctioned, and is it available for inspection upon request? Answer: abs module problem code : c0020-01 service electronic brake system service antilock brake system the display indicators for all of these systems come on intermittently. They effect the use of the cruise control as well. Question: how was your safety or the safety of others put at risk? Answer: there is always the potential that any or all of these systems can fail at any moment when I am on the road driving; especially with 18k-20k pounds of load behind me. Question: has the problem been reproduced or confirmed by a dealer or independent service center? Answer: yes. Galleria tire center in pelham, al. Confirmed the display of all these warnings and also provide me with the code that I posted above on first question. Question: has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: no question: were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: warning lamps come on intermittently and stay of for random times. Always wondering if one of the systems are going to fail. We pull an 18k rv with this truck and it would be tragic if we have a system failure that results in an accident. Online posts also verify that many other ram owners are experiencing the same problem with their trucks. This most certainly needs to have a recall on it. Very dangerous. Manufacturer has great liability and litigation exposure if they do not act on this and accidents happen. They have been warned. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 17, 2023 |
| State | KY |
| Description | Hydraulic control unit failure on the automatic braking system. C0020-01 abs pump motor control general electrical failure failed at 38,000 miles I've contacted many dealers to find that parts are not available abs and traction control light on all the time now |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Feb 17, 2023 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at an undisclosed speed, the abs and traction control systems were inoperable. The contact stated that the hydraulic control unit had previously been replaced under warranty. The dealer was made aware of the failure but confirmed that the hydraulic control unit was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000. |
| Category | Electrical System, Service Brakes |
| Date | Feb 16, 2023 |
| State | IA |
| Description | My truck is a 2018 ram 3500 with only 12,500 miles on it, and it is not driven in the winter. Recently it has been has intermittent activation of the abs and traction lights. It has been on consistent for over a month now. I code scan showed c0020-01 abs module general electrical failure. I search online and talking with the dealership revealed this is a fairly common issue on 2017 and 2018 trucks and the fix with either the hcu, abs module or both. I see nhtsa has opened and investigation into the matter so I am just reporting mine as additional truck with issues. It has not been repaired yet. Thanks. |
| Category | Electrical System, Service Brakes |
| Date | Feb 15, 2023 |
| State | VA |
| Description | While reviewing nhtsa's website I noticed pe22-012 concerning loss of brake performance on 2017-2018 ram 2500 and 3500 trucks. My 2018 ram 3500 recently started giving me an abs, traction control and/or "service electronic braking system" warnings. I first noticed the abs light shortly after I most recently rotating the tires. The tires were rotated for the 3rd time on 14 dec 2022 with 44,158 miles on the truck. I rotate all 5 tires (spare included in the rotation). I didn't think much of it at first as I was driving in pa on snow covered dirt roads the first time the abs light came on. After that it became more frequent with the traction control light typically also illuminating. And now more recently a message on the dash information center appears after the lights come on. The lights don't always go out after a key cycle but will often turn off in the middle of a trip. I have not taken the truck to be inspected. Nor have I noticed a degradation of braking ability. I also have never had to brake hard enough to activate the abs on this truck, nor have I tried it just to see. |
| Category | Service Brakes |
| Date | Feb 14, 2023 |
| State | VA |
| Description | 44,000 miles, 2018 ram 3500 dually 4wd abs traction control unit failure and this disables traction control and cruise control. No safety braking is working and there are no solutions from ram dealers. All they want to do is swap parts until they can find a solution and that's is if they can even get parts. If abs is a mandatory government requirement on usa roads, why is ram allowed to sell these trucks? There needs to be an investigation of fraud and the public being put at risk of death on our highways. |
| Category | Service Brakes |
| Date | Feb 13, 2023 |
| State | MO |
| Description | Constant abs issues, most recently hcu has been diagnosed. |
| Category | Wheels |
| Date | Feb 13, 2023 |
| State | WI |
| Description | The contact owns a 2018 ram 3500. The contact stated while her brother was driving approximately 40 mph, the rear passenger's side wheel started to wobble. The contact stated that the driver was able to coast to the side of the road and removed the hub cap. The contact became aware that there were only two-wheel studs holding the wheel to the wheel hub. The vehicle was towed to the dealer who diagnosed the vehicle and related the failure to nhtsa campaign number: 21v398000 (wheels) however, the vin was not included. The wheel hub and studs were replaced. The manufacturer was made aware of the failure and confirmed that the vin was not included. The failure mileage was unknown. |
| Category | Service Brakes |
| Date | Feb 10, 2023 |
| State | MS |
| Description | The hydraulic control unit is repeatedly having problems. 09-01-2020- inspect brake system. Serviced at carlock chrysler dodge jeep ram in tupelo, ms at 19,056 miles. No parts replaced that I can recall, but the warning light and dinging stopped. The warning that was emailed to me included this information- your vehicle's abs warning light recently indicated the antilock portion of the braking system is not functioning. If the abs warning light remains on or turns on while driving, the conventional brake system will continue to operate normally unless the brake warning light is on. Have your vehicle serviced at your dealership immediately. This was at 18,302 miles. 1/13/23- it sent a report with the same issue again. The mileage at this time was 45,260. The light and warning had been going on and off since at least october every time I hit a bump in the road. I tried obtaining a replacement hydraulic control unit, but it was backordered. I have another vehicle to use so I only used this one when I absolutely have to. I have read on forums that this problem is widespread and I truly believe something needs done about it. Replacing a hydraulic control unit every 30,000 miles or so at the expense of 00 plus dollars each time is not economically feasible. The first time it was checked, the truck was under warranty. I do believe mine is extremely low miles for it's age and should not be having this issue repeatedly. 2019-2022 have a recall, however my 2018 is having the exact same problems. |
| Category | Service Brakes |
| Date | Feb 04, 2023 |
| State | PA |
| Description | Abs and traction control lights activate and error message states to service electronic braking system. No abs functions as a result. Dealership diagnosed problem as the abs hcu(hydraulic control unit). Issue can not be corrected due to unavailability of parts. This is a safety issue that should be recalled as it is a known problem by the manufacturer. |
| Category | Service Brakes, Hydraulic |
| Date | Feb 03, 2023 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at an undisclosed speed, the brakes inadvertently engaged. The traction control warning light was illuminated, and the service electronic braking system message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the hcu needed to be replaced; however, the replacement part would be on backorder until march 2023. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,353. |
| Category | Electrical System, Service Brakes |
| Date | Feb 01, 2023 |
| State | FL |
| Description | Abs brake module and electronic braking module are issues warnings. Unknown |
| Category | Service Brakes, Hydraulic |
| Date | Feb 01, 2023 |
| State | NJ |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at various speeds, the "service abs" warning message and abs warning light were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the abs hydraulic unit needed to be replaced; however, the part for the repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000. |
| Category | Service Brakes |
| Date | Jan 31, 2023 |
| State | PA |
| Description | Abs and traction control lights stay on due to the hcu (hydraulic control module) failure, a known problem reported from the garage. I've been waiting for a replacement part for 6 months. I was told to check back in the middle of march 2023. |
| Category | Service Brakes |
| Date | Jan 29, 2023 |
| State | TX |
| Description | While driving on a paved 4-lane road near mount rushmore national memorial in dry conditions, the dash warning system began intermittently flashing "service electronic braking system". The orange abs and traction control lights also began flashing. The foregoing visual warnings were accompanied by an intermittently ringing audio warning. Retrieval of error codes from the abs control system with a innova 5610 scan tool showed: dtc code c-0020-01 - abs pump motor control - general electrical failure. This code relates to failure of the abs hydraulic control unit (hcu) and indicates that repair requires replacing the failed hcu with part 68143491ab (replaces part 68143491aa hcu). (see fiat-chrysler automobiles star online publication case number s2005000004. This star online publication (released on 4/28/22020) further states that if replacing the hcu does not solve the failure, the abs control module may require replacing as well.) |
| Category | Service Brakes |
| Date | Jan 27, 2023 |
| State | TN |
| Description | Abs and traction warning lights illuminate, and go out, repeatedly. Dealership diagnosis indicates that the abs hydraulic control unit needs to be replaced. Abs is not functioning. Initial estimate for repair was two months, but has been updated to four months as of today (january 27, 2023). |
| Category | Service Brakes |
| Date | Jan 23, 2023 |
| State | TX |
| Description | Abs hydrolic module out again for second time ealerships has no parts tells me not safe to drive. Told me they have 12 vehicles with same issue waiting for parts???? This needs to be a recall. These trucks cost to much h for ongoing issues over same parts. |
| Category | Service Brakes |
| Date | Jan 20, 2023 |
| State | TX |
| Description | Code c0020 failure of abs control unit. |
| Category | Service Brakes |
| Date | Jan 20, 2023 |
| State | KY |
| Description | Intermittent loss of breaking performance. Constant on off error saying service abs and service electronic brake controller. This also effects traction control. This goes on and off several times per minute. When the warning comes on, it also disengages the cruise control if set. I carried it to the dealer, and they ran a scan, told me it was the hydraulic control unit (hcu) and the anti-lock braking system (abs) module. They said the part was on backorder, so I guess I am stuck with driving a vehicle that is unsafe, as it has abs and traction control issues, and no part in stock to fix it. This is wonderful news for such an expensive and robust vehicle. Nice to know that a very heavy truck pulling a trailer with a load on it no longer has working safety features for the brakes and traction control. There seriously needs to be a recall on this issue as safety is at the heart of the problem, and these trucks still have to work daily as they were designed to do. It appears there may be a recent class action lawsuit on point in the state of texas only. It would be a much better solution if a recall was initiated heading off multiple state class action lawsuits that do not fix the problem but simply make the attorney's rich. These issues need fixed, not just a small check for compensation to the truck owner who will then likely never fix it. I feel time is of the essence. |
| Category | Service Brakes |
| Date | Jan 19, 2023 |
| State | OH |
| Description | It seems to be a very well known issue with the antilock brake control module and it affects the traction control, cruise control, and disables the trailer braking system which is extremely important, I tried to make an appointment with my local dealer and they knew exactly what I was concerned with and I was told that the part is back ordered and may take a month or two to get the part needed to make the repair. This should most definitely be a safety recall, I have several different trailers that I pull that if I had not known of the trailer braking issue with the module not working correctly it would have been a nightmare in certain circumstances |
| Category | Electrical System, Service Brakes |
| Date | Jan 18, 2023 |
| State | MI |
| Description | Service electronic braking system intermittently flashes in the dashboard, along with the orange abs and traction control lights. Seems to happen more on bumpy roads, goes away on smoother roads, then randomly comes back. Over the span of a few weeks, the frequency of the error message has increased, and now the error lights stay on almost all the time. 47,500 miles and purchased new 3 years ago. Here is a video of what happens: https://photos. App. Goo. Gl/hz3gaaq3uryvgjwv9 |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | Jan 18, 2023 |
| State | OR |
| Description | 1. Abs pump failure, stable tract for steering. Available for inspection if requested. When this warning light comes on cruise control will not function. 2. If abs failure cannot slow down in a timely manner danger to occupants. 3. Yes 4. Unknown 5. Yes, warning lamps appeared at 15,000 miles. Would like to see this be a recall because numerous other owners have this same issue. |
| Category | Service Brakes |
| Date | Jan 17, 2023 |
| State | TX |
| Description | Intermittent warnings to service abs system and electronic braking system. I have had this checked by an independent mechanic and all sensors checked good. He was told by the local dealer that the abs module is on backorder with no estimate of availability. Truck is almost due for annual inspection and registration and I do not know of it will pass the inspection. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Jan 15, 2023 |
| State | VA |
| Description | No incident as of now but brakes are spongy and abs traction control light is coming on and off bad hcu abs module. |
| Category | Service Brakes |
| Date | Jan 14, 2023 |
| State | OH |
| Description | The hydraulic control unit has indicated through the dash a warning light telling the truck needs service. The service needed indicator is intermittent and is a common issue with this year truck. Ram has a technical bulletin regarding this issue indicating how to exact repairs. This issue seems to have impacted enough truck owners to cause a national backorder shortage of the hydraulic control unit and module. Repairs through a dealership range from 00 - 00, however, cannot be initiated due to the national shortage of the parts. |
| Category | Service Brakes, Hydraulic |
| Date | Jan 13, 2023 |
| State | MI |
| Description | The contact owns a 2018 ram 3500. The contact stated that the service electronic braking system message was displayed. While the error message was displayed, the cruise control disengaged. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to nhtsa action number: pe22012 (service brakes, hydraulic). The manufacturer was not contacted. The approximate failure mileage was 45,000. |
| Category | Service Brakes |
| Date | Jan 11, 2023 |
| State | PA |
| Description | Service abs and service electronic braking system warnings on dash. Dealer diagnostics indicate it is necessary to replace the abs module and hydraulic control unit, both of which are necessary for the safe operation of the vehicle. Dealer quoted 00 for repairs and one part is on back-order indefinitely. |
| Category | Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:abs Warning Light |
| Date | Jan 10, 2023 |
| State | FL |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving at approximately 70 mph, the abs and traction control warning lights intermittently illuminated. The contact stated that the service abs system and service electric brake system messages were displayed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000. |
| Category | Service Brakes |
| Date | Jan 08, 2023 |
| State | OR |
| Description | Abs light and service electronic braking system intermittently came on. By that happening it sounds like it disable those systems making the truck at risk when emergently braking. Took the truck to ram dealership on 11-10-2022. Dealership stated the hydraulic control unit and the abs module need to be replaced. From what I've seen this is starting to become increasingly more of an issue with these trucks needing hcu/abs replaced. I just got the truck back on 1-5-2023. |
| Category | Service Brakes |
| Date | Jan 08, 2023 |
| State | MS |
| Description | Intermittent "service electronic braking system" and abs lights during usage. Vehicle had the issue at 17500 miles. Dealer replaced abs hydraulic pump. Now at 28000 miles, may need to replace hydraulic control unit. Reviewing online forums, this is common occurrence among ram trucks. So common, that parts aren't available. Cost to repair is 00. Fca knows there is an issue and allows 1000s of vehicle to operate without abs or traction control. Fca says it's safe to operate, however this vehicle was designed to tow 32000lbs, how is that safe without abs or traction control? Fca should issue a recall for this known, dangerous, issue. |
| Category | Service Brakes |
| Date | Jan 05, 2023 |
| State | FL |
| Description | The anti-lock braking system (abs) module that works in conjunction with the hydraulic control unit (hcu) is defected. My truck only has 29,000 miles on it, and this is an extreme error on dodge ram that needs to be cleared up. I was driving on the highway, and had to pull over since my brakes seemed like they failed when the abs lights go on and off in the truck. I am at fear when I drive this truck now and the dealership quoted me 0 just for the hcu not even the abs module. The dealership wants 00 for a fix that should not happen through the company dodge. The dodge dealership said the abs/hcu parts are on back order since it's happening to a lot of other dodge customers. I can't even get into the truck without the abs lights going on and off, and I'm worried that the brakes will fail. |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Jan 03, 2023 |
| State | AL |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving 50 mph the abs warning light and the system electric brake warning light illuminated. The vehicle was taken to the dealer, and the contact was informed that the hydraulic control unit (hcu) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 91,000. |
| Category | Service Brakes |
| Date | Jan 02, 2023 |
| State | PA |
| Description | Abs pump motor control failed. This results in abs system not working. |
| Category | Service Brakes |
| Date | Jan 01, 2023 |
| State | FL |
| Description | Intermittent flashes saying service abs system and service electric braking system. Then goes away... Braking is affected by this. After 5 mins of research this seems to be a super common problem with these trucks. Why hasn't there been a safety recall done? It also appears that this form has been filled out several times for the same issue. I tow a lot and a truck with 37k miles should not be experiencing these safety issues. Called dealer and they said candidly they all are failing, it cost several thousand to fix and parts are on a 9 month backorder. I do have one question. What's the number of people to get hurt/killed to make this safety recall? I need an actual number. Screen shooting this form! |
| Category | Electrical System, Power Train, Service Brakes |
| Date | Dec 30, 2022 |
| State | CO |
| Description | 12/19/2022: while driving, brakes were not working properly. Depressed fully to floor or pumped to try to stop. Check engine lights coming on and off. Perform service, service dpf system, check engine light. Perform service light prior to failure and taken to dodge dealership. Vehicle was inspected by 2 dodge dealerships. Extended warranty company national autocare failed to show to inspect vehicle both times at dodge dealership. Problem was diagnosed by dodge but never fixed…. Safety is at risk when driving vehicle and is available upon request any help is appreciated! |
| Category | Fuel/propulsion System |
| Date | Dec 27, 2022 |
| State | MO |
| Description | The bosch cp4 fuel pump internally disintegrated sending metal shavings throughout the fuel system. On the highway accelerating out of a toll both without warning, the truck lost almost all acceleration power and began to shudder. There weren't any preexisting warning lamps or messages. Any time after that when accelerating up to highway speeds quickly or attempting to maintain highway speeds the truck would lose acceleration and begin to shudder. When I took it to a mechanic, they informed me the cp4 fuel pump had "grenaded" and the whole fuel system needed to be replaced. If this had happened when merging into traffic or crossing at an intersection, I could have been hit because I couldn't accelerate as needed. The manufacturer (ram) is aware of the malfunction and has issued recalls for the 2019 and 2020 years, but not 2018s which have the same exact part. The repairs have been completed on the truck and I have copies of the invoice. |
| Category | Service Brakes |
| Date | Dec 27, 2022 |
| State | NC |
| Description | Brake module failure. 1 looking on the internet this seems to be a known problem with this model. The warning lights go off and on continuously. Dealership has been no help at all. The vehicle is inoperable.. 2 vehicle only has 49,000 miles and all of the failures seem to happen after the 36,000 mile warranty has expired 3 vehicle has been inspected by the dealership and brake module failure is the diagnosis. 00. 00 to repair defective module 4 vehicle is erratic with the cruise |
| Category | Electrical System, Service Brakes |
| Date | Dec 24, 2022 |
| State | TX |
| Description | Right before 36000 miles the abs and traction control lights come on and off intermittently. I took the truck to my local dealer and was told 2 components needed to be replaced. They informed me it was not covered under warranty and they did not have the parts nor knew when they might get them in. This has been 4 or more months now and the lights stay on more often than they are off. I can't use cruise control and it will not pass inspection with the lights on. |
| Category | Wheels |
| Date | Dec 21, 2022 |
| State | FL |
| Description | The contact owns a 2018 ram 3500. The contact stated that after taking the vehicle for a radiator repair at phillips chrysler jeep dodge ram (3440 s pine ave, ocala, fl 34471) he was made aware of nhtsa campaign number: 21v398000 (wheels) however, the contact stated that he was not informed that the vehicle was repaired. The contact stated that while driving at an undisclosed speed the contact heard an abnormal sound. The contact pulled over to inspect the vehicle for a flat tire however, the contact saw no failures with the tires. There was no warning light illuminated. The contact exited the vehicle and noticed that some of the wheel studs were broken. The vehicle was towed to advantage chrysler dodge jeep ram (8311 us-441 suite b, mt dora, fl 32757) where it was diagnosed that the rear passenger's side wheel hubs and studs needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 102,240. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Dec 19, 2022 |
| State | TX |
| Description | Abs module failure, this has been a re-occurring issue that nearly caused an accident. The abs and traction control lights come on intermittently and disables the abs/traction control emergency braking system. The issue has existed for 2 months, the dealer tells me it needs a new control module which is not available till some time in 2023. There advise was watch my following distance and maintain lower speeds. Unfortunately yesterday the light came on and stayed on for 50 miles plus, due to an accident on the highway all traffic had to stop quickly, when I applied heavy braking my wheels locked up and the truck started to slide sideways, I was able manually get control by fluffing the brakes but had I panicked I would have had a collision. When I got the truck to a full stop I was inches from a small compact car. There's no way to fix this and its going to cost lives for this very widespread issue with the dodge ram 1 ton pick ups, where's the recall does this need to kill a few hundred or a few thousand people before its addressed. |
| Category | Electrical System, Service Brakes |
| Date | Dec 16, 2022 |
| State | FL |
| Description | A warning to have my electrical braking system checked continues to alert me while driving along with a abs warning. I notice no change in the system braking. When taken to a ram dealer for repair the result is to wait months for an electric brake controller. Warning message disables the cruise control. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Dec 16, 2022 |
| State | FL |
| Description | I had a warning message to service my def system. I had the truck checked at a ram dealer who reported I need a new exhaust system. They had me wait a few days while they ordered parts. The message never reappeared and the truck is running fine. I dont understand why the dealer wanted me to replace my exhaust system when it apparently doesn't need one. The 2018 truck has only 18k miles on it. |
| Category | Service Brakes |
| Date | Dec 15, 2022 |
| State | CO |
| Description | Abs hydraulic unit and module needs replaced |
| Category | Service Brakes, Air:antilock:abs Warning Light, Traction Control System |
| Date | Dec 15, 2022 |
| State | PA |
| Description | The contact owns a 2018 ram 3500. The contact stated that the abs and traction control warning lights were illuminated. The contact who is a certified mechanic diagnosed the vehicle and determined that the abs module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Seats, Service Brakes |
| Date | Dec 14, 2022 |
| State | MS |
| Description | Abs brake failure--per notes on repair order "abs & traction lights on... Sop, internal failure, test & replaced abs hcm -- initially diagnosed & fixd was "control an 0803503, ? Part #68143491-aa" completed under warrenty @24,238 miles 10/13/2020. Abs brake failure--per notes on service order "c/s abs light is back on. Verified concern, traced to faulty hcu (ordered on backorder)now requires abs hcu (hydro control unit not module) #68143491aa 7. 99 plus brakefluid & labor. This episode occurred 8/10/2022, unable to get into shop until 8/23/2022 due dealership service appointment availabiity, milage 36,372. Ram service dealer says different part needs fixed than previously but it appears the same part number? Both times when no abs thenunable to use cruise control--long hauling trips not possible with this essentially new vehicle due to brake failure & no cruise control. At this time still no part available--date for availability keeps getting extended. Initiall told mid-sept, then nov, then before end of the year (2022), last check coupe weeks ago at 2-different dealershjps was not before 19 jan 2023! Lumbar support on drivers seat does not funtion. Initially reported 8/23/2022 when truck taken in for abs failure. Still inoperable. Ticket list item but no part # to indicate fixed & item closed. Still does not work, p. Anwas to readdress when abs parts in but still not available & unknown date of avaiability 4wd would not engage when first attempted 7/2019. Was taken to dealership & repaired under warrenty. Vehicle at that time had approx 5000, vehicle purchased mar 2019 new. Appears to work at this time |
| Category | Electrical System |
| Date | Dec 13, 2022 |
| State | CO |
| Description | Every time I plug in a trailer to the 7 point electrical plug in, it pops the fuse for trailer brakes. It has happened with 5 different trailers. Has also happened with other 2017/2018 ram 2500/3500. Ram claims it's the trailer. |
| Category | Service Brakes |
| Date | Dec 13, 2022 |
| State | MD |
| Description | Braking problems / abs module failure. I never lost brakes but the abs did fail and the abs module and hcu had to be replaced @ 17400 miles at roughly 2 years old. |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Dec 13, 2022 |
| State | PA |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving 30 mph, the brakes failed to operate properly while driving. The contact stated that the abs warning light was illuminated. The contact was able to stop the vehicle. The vehicle was taken to a dealer and the abs module and abs pump was replaced. The vehicle was repaired. The manufacturer was contacted, and the contact was informed that the vehicle was out of warranty. The failure mileage 16,000. |
| Category | Electrical System, Vehicle Speed Control, Wheels |
| Date | Dec 12, 2022 |
| State | TX |
| Description | Abs control module and/or wheel speed sensors is causing the abs warning light and traction control module light to go on and off intermittently for over a year causing the cruise control to not engage or to disengage… |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Dec 12, 2022 |
| State | VA |
| Description | I was driving at highway speeds when the abs / traction control light came on. Notice cruise control was inoperative. The next day the warning lights were off. On the way home from work the system quit functioning again. After diagnosing found codes c0020-01 & u0403-00. Abs control module failure. I was told by the dealer this safety issue was not covered under warranty. |
| Category | Service Brakes |
| Date | Dec 12, 2022 |
| State | AR |
| Description | Service abs message with loss of traction control and abs performance required replacement of abs and hcu modeles at dealer, orr ram in russellville ,arkansas, in april 2021 under warranty. Now 18 months later, the same issue has occured with abs and traction control loss. The service abs message will appear, then disappear several times in a 40 mile trip. The vehicle had 28350 miles. Two abs failures in less than 30,000 miles! |
| Category | Service Brakes |
| Date | Dec 12, 2022 |
| State | MD |
| Description | The service abs warning intermittently would go off causing the brakes to function erratically and unsafely for both the truck and tow trailer. Replacing the hcu has resolved the issue. |
| Category | Service Brakes, Air:antilock:control Unit/module |
| Date | Dec 12, 2022 |
| State | KS |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving approximately 35 mph, the brake pedal was depressed, and the vehicle failed to respond. The contact stated that he depressed the brake pedal with excessive force and the pedal went to the floorboard with the abs warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the abs module needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000. |
| Category | Wheels |
| Date | Dec 02, 2022 |
| State | VA |
| Description | The contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 60-65 mph and hauling a trailer, the passenger's side rear tire detached due to a fractured wheel stud. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. An independent mechanic was made aware of the failure and arrived at the failure site to replace the wheel stud and seven lug nuts. The manufacturer was made aware of the failure, and a case was opened. The manufacturer had the vehicle towed to parks motors (11987 us-54, augusta, ks 67010) for an inspection. The failure mileage was approximately 45,000. Parts distribution disconnect. |
| Category | Steering |
| Date | Dec 01, 2022 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving 55-70 mph, he lost control of the steering wheel. The contact stated that the steering wheel failed to respond as needed. There was no warning light illuminated. The contact veered to the side of the road. The contact then continued driving by the side of the road at 35 mph and took the vehicle to the dealer. The dealer diagnosed that the failure was related to nhtsa campaign number: 19v021000 (steering); however, the vin was not included. The lug nuts were welded to the adjustment sleeve; however, the drag link was not replaced. The contact stated that the weld later fractured, and the failure reoccurred several times while driving. The vehicle was taken to a second dealer, carson dodge chrysler jeep ram (3059 s carson st, carson city, nv 89701) where it was diagnosed that the drag link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. However, the contact had not received any assistance. The failure mileage was approximately 4,000. |
| Category | Electrical System, Service Brakes |
| Date | Nov 29, 2022 |
| State | OR |
| Description | Service electronic braking system and "service antilock brake system" are popping up on gauge cluster at highway speeds. This is a random event that started at about 35,000. The system shuts on and off constantly with chimes and alarms to “service electronic braking system" and "service antilock brake system". I contacted the dealership by phone, and they said they know about this issue but there is no recall yet and it's not covered under powertrain warranty; they advised it needs to have the abs pump and control module replaced. I have looked on the internet and see several thousand complaints for the exact same issue. To me this seems like a life/safety issue that is being ignored stellantis / ram. |
| Category | Electrical System, Service Brakes |
| Date | Nov 18, 2022 |
| State | TX |
| Description | Hcu unit failing. Keeps throwing service abs, and service electronic brake controller. On off on off on off non stop constantly the whole time truck is almost undeliverable part is unavailable due to supposedly back ordered. Been told part is known issue and that a recall should be done but it's not. Hydraulic control unit. So driving a one ton truck with failing abs, traction control with no delivery date of a part that is junk. |
| Category | Service Brakes, Hydraulic |
| Date | Nov 18, 2022 |
| State | AL |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at approximately 60–70 mph with the cruise control activated, the "service electronic brake system" and "service abs" messages were displayed with the abs and traction control warning lights illuminated. Additionally, the failure caused the cruise control to deactivate. The vehicle was taken to an independent mechanic, who diagnosed that the abs control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. |
| Category | Service Brakes, Hydraulic |
| Date | Nov 09, 2022 |
| State | OR |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving at an undisclosed speed, the abs unit became inoperable without warning. The safety feature failed, and the vehicle lost traction control, hydraulic braking, and cruise control. The vehicle was taken to the local dealer where it was diagnosed with a faulty hydraulic control unit (hcu). The contact was informed that the hcu needed to be replaced. The vehicle was repaired. The contact stated that the old part number was 68143491aa and had been upgraded to part number 68143491ab. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 20,000. |
| Category | Service Brakes |
| Date | Nov 03, 2022 |
| State | OR |
| Description | Warning ding and dash indicates that the brake system of the car is failing. Actual message is service electronic braking system after researching this it's clear that this is a massively widespread issue with all dodge ram heavy duty trucks. The repair requires changing out the abs module from what I'm reading. My truck has only 20k miles on it and is near new condition, I can't afford to pay thousands to have the brake system repaired at my cost no a near brand new truck. This is impacting the abs unit which would be a serious risk during slipper conditions when it is needed most. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Nov 02, 2022 |
| State | MN |
| Description | Hcu issue: the abs light coming on is the lightwill come on for two second and go off at times, through the diagnostics of the code c0020-01. It is a general electrical failureto the hydraulic control unit. The unit is replaced separate from the abs moduel th hcu needs to be replacedfirst. In some cases, the abs module that is bolted to the hcu needs to be replaced and programmed as well. The hcu needs replacement first. The total estimate is 10. 00 with labor. Any questions, please call bruce at albany chrysler. 320-845-2801. This is an intermittent issue, that comes and goes. |
| Category | Service Brakes |
| Date | Oct 24, 2022 |
| State | OK |
| Description | 2018 ram 3500 4x4, driving down road hit bump service abs light and traction control light came on causing the abs braking system to be inoperable. Took the truck to dealer where they diagnosed problem, abs pump module needed to be replaced but was not under warranty they are trying to help me in this matter. Researched problem at home and looked up recalls, my truck was built in the time frame when a recall was issued but this truck was not included in recall. After reading many ram truck forums this exact same problem has affected a lot of trucks exactly like this, I feel when a problem has affected thousands of trucks like this a recall is usually issued to resolve the faulty part especially being a major component as brakes are as well as a safety liability this is to the dodge ram corporation. Please answer the above questions as well as a solution to make my vehicle safe again. |
| Category | Electrical System, Service Brakes |
| Date | Oct 22, 2022 |
| State | OR |
| Description | 2018 ram 3500 - abs system/electronic braking system failure at 5583 miles. Abs/traction control and service electronic braking system display on dash, also audible chime with cruise control inactive. Took to dealership for diagnonis and code c0020-01 is active. Reccomended replacement of hcu which is common for these vehicles. Truck is out of warranty and estimate is 80 for repair, which does not include the 1 I spent on diagnostics. There needs to be a recall on these chrysler hcus as they are a known issue and related to the braking system. Why do I see recalls on items such as malfunctioning tailgate latches but not braking systems? |
| Category | Service Brakes |
| Date | Oct 21, 2022 |
| State | OR |
| Description | Abs/hcu are defective and must be replaced. We have no abs or electric brake system which has also caused the cruise control to not work. This is a known issue with 2018 2500/3500 models but recent recalls don't list this particular year within the scope fo the recall. Online research found a multitude of 2018 ram trucks with the same issue - recall z20 should be modified to include 2018. My 3500 was purchased for towing as are most 2500/3500 models and this is not acceptable to not have abs as well as electric brake systems. Will be months to get the parts for repair due to nearly over 300,000 rams and durangos alone in the current recall z20 affected. (incident was stopping to avoid hitting deer and no abs. Next day when started up vehicle warning lights: svc abs and svc ebs.) |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Oct 12, 2022 |
| State | CA |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving, the abs and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the abs control module and hcu needed to be replaced. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 44,000. |
| Category | Electrical System, Service Brakes |
| Date | Oct 06, 2022 |
| State | WA |
| Description | Abs and traction control lights and dic alarms came on while driving. They stayed on for a few minutes then went off. Also the service trailer brake system message came on. This has happened several times now turning off cruise control too. I reseated all fuses and went for two weeks before it started happening again. Happens sometimes as we go over expansion joints or hit potholes while driving at highway speeds. I notice several other reports of this here at nhtsa site and various ram forums across various ram years. |
| Category | Service Brakes, Air:antilock:abs Warning Light |
| Date | Sep 30, 2022 |
| State | MS |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving 45 mph, the antilock brakes (abs) and the traction control warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the abs module and the anti-skid controller to be replaced. The vehicle was not repaired due to parts being on back order. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was 70,780. |
| Category | Service Brakes |
| Date | Sep 21, 2022 |
| State | GA |
| Description | I am getting two errors: 1) service anti-lock braking system with the abs light on; 2) service electronic brake system with the traction control light lit. |
| Category | Service Brakes |
| Date | Sep 20, 2022 |
| State | TX |
| Description | Abs and traction control system stopped working with only 33000 miles. Dealer states module and pump need replacement. No warranty as vehicle is 4 years old as no driving during covid. This has happen to 1000's of ram trucks. Repair is 00. Will have to drive with out repair. |
| Category | Structure:body |
| Date | Sep 15, 2022 |
| State | VA |
| Description | On sept 11, 2022, we experienced a heavy rain shower while traveling along i64 westbound in va. My 7 year old daughter in the back seat informed me the headliner was wet in the rear driver side corner. Upon further inspection the passenger side headliner rear corner was also wet. I inspected the top of the ruck, no damage was noted and the seals all appeared to be in place. There is a jereco high rise cap on the bed of the truck and we were pulling a 38' travel trailer at the time. The posted speed limit was 70mph on the stretch of road where the rain was encountered, however we were traveling between 40-60 mph during the rain event. No immediate safety risk was present. However, I'm concerned water intrusion may eventually result in an electrical fire or failure of a required safety device. Should water find it's way into a hidden harness or other electrical component such as the chmsl (voq 10968851) or factory subwoofer which is located below the area which leaked. The vehicle has not been inspected or repaired by a dealer as it is just out of warranty. I did report this to ram via ram trucks on-line owner's portal. No warning lamps, messages have been observed at this time. |
| Category | Power Train |
| Date | Sep 09, 2022 |
| State | NJ |
| Description | The transmission in my truck has been having problems starting on 9/25/18. On 7/21/22, grey chrysler replaced the solenoid in the trans and also did an update. When I brought truck back after the same code, po871, was thrown again on 08/30/22, I was told the warranty company couldn't recreate the problem so they would not be fixing my trans. This is the same trans that is in the 2019-2022 ram 2500 trucks and has a recall on it for the same problem. |
| Category | Electrical System, Service Brakes |
| Date | Aug 16, 2022 |
| State | WA |
| Description | Abs and ebs sytem is shutting on and off on highway at speeds. This is a random event that started at about 20,000 miles then went away for about 6,000 miles then came back at 29,000 miles whil on a 1,500 trip and is now not going away. The system shuts on and off constantly with chimes and alarms to "service abs/ebs. I have the truck at the dealership and they advsied it needs to have the abs pump and control module replaced. I have looked on the internet and see several hundred complaints for the same issue. The delaer says this is not a recall and is not covered by warrenty. To me this seems like a safety issue that is being ignroed by chrysler corp / ram. They are looking at the numbers and not enough people have been in accidents to justuify the cost of a recall. I have a video of the issue system turning on and off constntly at about 62 mph as I enetered the freeway from and on ramp to merge in trafic. |
| Category | Service Brakes |
| Date | Aug 03, 2022 |
| State | WA |
| Description | A 2018 3500 ram with 31k miles just experienced two warnings on the dash. 1. Service electronic brake system 2. Service anti-lock brake system diagnosed using obd by midas: both abs module and pump are going out. Vehicle is not considered safe to drive. Area is backlogged for these parts (1000). This is a major safety issue as I'm told this is a cronic problem. Cost to repair is exceeding 00 not including the diagnosis. Called our local dodge/ram dealer and they said it is not on any recall. Why not? Its my understanding that nhtsa initiates safety recalls when vehicles are in peril of crashing due to a failure. We made it home but if it went completely out, we would not be having this discussion. |
| Category | Tires |
| Date | Jul 18, 2022 |
| State | OH |
| Description | Our 2018 ram 3500 is factory equipped with nexen lt235/80r tires. This ram has 16023 miles on it. We pull a 36 foot 5th wheel rv, weighing approx 15k lbs. When coming home from a trip on july 16th 2022 at 7pm, on i75 south around sidney ohio, 15 miles from home. This is a 70 mph zone, when we got to 60 mph the entire cab and bed started shaking and vibrating to where it was hard to keep on the road. At this time we feared of being or causing an accident. We exited and visually inspected the ram and unit, and visually looked to be fine, we continued home via back county roads at a 35mph speed as the fear was still within us from what we just experienced. On monday july 18th 2022 I took the ram to tires choice 1101 west main street troy ohio [xxx]. The tech and I took the ram out and reproduced exactly what we experienced on july 16th, without the trailer hooked. After inspection while on the lift it was found that the belt was broken on the front passenger tire , and was told we were lucky this did blow hauling a 15k trailer. I replaced all 6 tires in fear that the other tires may also be faulty, and if fear of having or causing an accident to would result in serious injury or even death. After researching this particular nexen tire I found several negative and shocking reviews. This tire needs to be removed and recalled from the public. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jun 17, 2022 |
| State | TX |
| Description | Unsafe and very hesitant acceleration nearly causing accidents. Long lag time between pressing the accelerator and engine responding to throttle input. |
| Category | Service Brakes |
| Date | Jun 08, 2022 |
| State | MS |
| Description | Truck has 22000 miles abs and traction control lights constantly coming on and off along with service electronic braking system warning. Kicks the cruise control off every time it pops up. The cause is the abs module which apparently is a very common issue on these trucks and costs over 00 to repair |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | May 25, 2022 |
| State | OH |
| Description | The abs anti lock lights came on and says check electrical brake system. Dealer said the abs anti lock brake pump assembly was bad and it was on me to replace it. This is a big safety issue to me. I got a 2018 3500 ram and paying big money for a truck and my safety, there should be a recall before some people get kill. |
| Category | Electrical System |
| Date | May 16, 2022 |
| State | FL |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving approximately 35 mph, the contact observed that the check engine warning light was illuminated and the coolant temperature warning light was also illuminated. The contact pulled over safely and turned off the vehicle. The contact drove the vehicle to a dealer where it was diagnosed and determined that the thermostat, coolant sensor, and air intake heater relay needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to nhtsa campaign number: 21v798000 (electrical system) however, neither the vin nor the vehicle year was included. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | May 11, 2022 |
| State | TX |
| Description | Abs and traction control pump system electrical failure. Went to a dodge dealer and had the system read due to light coming on and off. Originally started around 38,000 miles on the truck. A code came up c0020-01. Abs pump motor control electrical failure. Researched on the net. Seems to be a big issue from 2013 on up on trucks. Chaffing wires? Pump failure? Dealer said the abs pump could possibly be bad. Wondering if there is a safety recall or will have one. I have my truck scheduled for repair next week. Estimated cost of 0. 00 according to service department. |
| Category | Electrical System |
| Date | Apr 28, 2022 |
| State | TN |
| Description | Uconnect screen delamination causes phantom button pushing while driving down the road. This causes random buttons to be selected and for things to start happening while driving. Driving distracted is dangerous driving. It will randomly call people, including using the sos functionality. Making non-emergency calls to the emergency line is unacceptable. Once while driving, it turned the radio on and my volume was cranked up. I almost crashed into the car next to me because it scared me half to death. This is a known issue from what I've been reading on ram forums and almost always shows up outside of warranty. The manufacturer should be held accountable for this to prevent future wrecks, distracted driving, and unnecessary sos phone calls. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Apr 28, 2022 |
| State | CA |
| Description | The warning chirp occurred and the abs and esc lights came on the first two times. The incident happened so quickly I could not clearly determine which warning lights illuminated. On april 18 with just over 39,000 miles on the vehicle the chirping alarm and the abs and esc light illuminated. In addition two warnings appeared in the dash: "service antilock brake system" and "service electronic braking system." the warnings happened multiple times per minute in some cases. Other times the vehicle would go for many miles without the warning. Every time the warning chirp was heard the cruise control would disengage. I did not notice any problems with the brakes of the truck. In researching the issue I learned that many people are having this problem. I contacted ram and they directed me to a dealer who diagnosed the c0020-01 fault code and that the hydraulic control unit (hcu) for the abs system was defective. According the the tsb ram has put out about the issue the abs module could also be bad, but the first part of the repair it to replace the hcu and if the problem persists to then replace the abs module. Ram apparently has an inconsistent level of support for owners experiencing this malfunction with some getting the repair done out of warranty, while others have to pay for the repair. Because it is brake related it seems this should be an item replaced as a safety issue, no matter what the mileage on the vehicle. |
| Category | Service Brakes |
| Date | Apr 18, 2022 |
| State | KY |
| Description | Service abs light intermittent flashing and error code when checked. Abs is a safety issue that should not be defective at 40k miles. The abs does not always work in inclement conditions such as rain, snow. When towing a 15k lb fifth wheel ram should fix these issues as seen on many online communities |
| Category | Wheels |
| Date | Apr 18, 2022 |
| State | IN |
| Description | The contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System, Service Brakes |
| Date | Apr 11, 2022 |
| State | NC |
| Description | Service electronic brake system with the traction control light lit. Seems to be a common occurrence |
| Category | Service Brakes |
| Date | Apr 10, 2022 |
| State | CA |
| Description | Ram has issued a service bulletin to replace the abs control module on 2018 ram 2500 and 3500. This needs to be a recall as ram is forcing customers to pay out of pocket or drive a vehicle without functioning abs. |
| Category | Tires |
| Date | Mar 29, 2022 |
| State | OH |
| Description | Lt 275 / 70 r 18 (tire size) the sidewall of the tire is splitting/failing. In parallel with the bead. |
| Category | Unknown Or Other |
| Date | Mar 20, 2022 |
| State | TX |
| Description | Infotainment screen is delaminating causing it to randomly dial and call numbers, cannot control the climate control, cannot adjust settings, and renders the navigation unusable. |
| Category | Service Brakes, Steering |
| Date | Mar 16, 2022 |
| State | GA |
| Description | My abs system has been experiencing intermittent failure, warning light comes on vehicle loses abs also can't align front end due to previous recall where dealership welded tie rod adjusting sleeve due to defect in lock nuts. Now vehicle eating front tires. How can a permanent fix remove a necessary adjustment. I understand welding as a temporary fix, until parts available to correct original factory defect. This is ridiculous |
| Category | Service Brakes |
| Date | Mar 14, 2022 |
| State | SC |
| Description | 2008 ram 3500 laramie longhorn with 20,000 miles flashing warning messages on front display repeatedly reading : "service antilock breaking system" and "service electronic break system". I am not sure why is doing this. I researched on the internet and it looks like its a common issue and several individuals had broght trucks in to replace parts and systems. I believe the parts replaced in those instances were: 68437098ab- module anti lock brake system, 68143491aa- control anti lock brake system. My truck still under full warranty. |
| Category | Wheels |
| Date | Feb 26, 2022 |
| State | VA |
| Description | The eagle simulators on my truck keep coming off I hear it's been an issue lately with these model truck it's going to cost me over 350$ dollars plus labor for them to be put on and all the other recalls on the truck it's been a big hassle for the dodge place to get parts to fix's all of my recalls now this keeps happening with my wheels. Who do I contact about fixing my simulators thank you for your help look forward to hearing from you |
| Category | Service Brakes, Unknown Or Other |
| Date | Feb 22, 2022 |
| State | CA |
| Description | Abs pump module failed with vehicle under 25k miles. Pump failed prematurely and failed while I was driving, disabling my abs brakes. The abs lights and check engine light did light up, it has since been replaced and there is no recall on this issue. Seems to be a common issue with fiat chrysler cars. |
| Category | Service Brakes |
| Date | Jan 28, 2022 |
| State | FL |
| Description | The abs system started malfunctioning after driving through heavy rain. Seems to be worse after the truck has warmed up. I have searched this problem and believe this should be a recall. How long before someone gets hurt or dies because of this problem? |
| Category | Steering |
| Date | Jan 26, 2022 |
| State | OK |
| Description | Dodge ram put out a recall v06 to inspect / weld the drag link adjuster sleeve for the steering. I was lead to believe that a new replacement adjuster sleeve would be coming that would not require being welded, once those parts were available, we could have the adjuster sleeve replaced that was welded. Here is the issue, every truck that has had the adjuster sleeve welded has to have those welds ground off when an alignment is done and then rewelded at the cost to the customer. That doesn't seem right or fair, I'm told there is a new part available for the proper repair but the customer has to purchase this at around 0. 00. Why should the customer have to pay 9 to have the adjuster sleeve that was welded per a safety issued recall unwelded to have an alignment done and then rewelded. Alignments are a maintenance issue and this cost should not be stuck to the owner of the vehicle, I feel dodge ram should be replacing these welded sleeves with the new part available at no cost to the customer so future alignments can be performed as normal. [xxx] aep / pso american electric power - public service co. Of oklahoma we have a fleet of these vehicles that had this recall done. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System |
| Date | Jan 24, 2022 |
| State | MO |
| Description | 8. 4" uconnect display is now bad. It changes every mode of truck as a "ghost touch" and is a severe distraction while driving-climate, music volume, stations, cameras, sensors. It is a widely known problem involving the screen digitizer and nearly every fca vehicle having the 8. 4" screen fails-ram, dodge, jeep, chrysler. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 13, 2022 |
| State | TX |
| Description | Uconnect 8. 4 screen delamination - the integrated radio/communication/vehicle functions module screen is delaminating on a vast number of vehicles. The repair according to ram dealerships is a complete replacement of the screen and the controller at a cost of nearly 00 per vehicle. While initially most believe this to be a radio issue the systems are integrated to multiple functions of the vehicle including: front and rear cameras, front and rear parking sensors, ride height controls, hvac controls, seating controls, and a number of other systems. It also includes access to a number of phone systems including emergency calling. Due to the integrated nature of this equipment a major recall should be conducted on affected systems and also a forced reimbursement to owners of vehicles that have had to pay out of pocket for repairs or diagnostics. In addition, the delamination seems to be causing a leaking substance to drip down into other controls such as the exhaust brake, trailer brake controls, and other physical buttons. It is my belief this is becoming a safety issue as the delamination is causing phantom key presses on various systems including setting volume of audio at 100% randomly. |
| Category | Wheels:hub, Wheels:lugs/nuts/bolts |
| Date | Jan 10, 2022 |
| State | MA |
| Description | While driving, the passenger-side rear wheel separated from the vehicle. All of the wheel studs were fractured off at the wheel mounting surface of the hub. |
| Category | Wheels |
| Date | Jan 05, 2022 |
| State | FL |
| Description | The contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The vehicle was taken to the dealer to torque the lug nuts however, the dealer did not have the new specs. The recall repair was not performed. Parts distribution disconnect. |
| Category | Service Brakes |
| Date | Jan 03, 2022 |
| State | GA |
| Description | Intermittent antilock brake sysyem and service electronic braking system warnings. Vehicle has 49,500 miles. There is a star service bulletin issued, |
| Category | Air Bags, Unknown Or Other |
| Date | Dec 23, 2021 |
| State | NV |
| Description | 9830-2021-10627 police report 12-14-2021 head on collision with a 18 wheeler trailer. The air bags failed to deploy. My cousin survived. None of the air bags deployed. 2018 dodge ram 3500 diesel dually. |
| Category | Service Brakes |
| Date | Dec 16, 2021 |
| State | KY |
| Description | At 40000 miles my service brake light has come on. This a bad hcu and according to multiple site is on thousands of hd trucks cost to repair is 1500 fo a safety piece of equipment I ha replace 400 in sensors already and now unless our a ram dealer you cannot buy he piece to replace |
| Category | Electrical System |
| Date | Nov 23, 2021 |
| State | AR |
| Description | The 8. 4 u connect radio is delaminating and randomly calling people and switch to things on the screen randomly it's a safety issue because it's a distraction for the driver and could cause other electrical damage I haven't taken it to a dealer because I already know the answer it's up to me to replace it until the company takes ownership of there problems |
| Category | Tires:tread/belt |
| Date | Oct 25, 2021 |
| State | TX |
| Description | The contact owns a 2018 ram 3500 equipped with nexen tires, tire line: roadian htx, tire size: lt235/80/r17, dot number: 8ex6. The contact stated while driving 50 mph, the contact noticed the vehicle was bouncing while driving. The contact was able to continue driving to work. After exiting the vehicle, the contact inspected the vehicle and noticed that a bubble had started to form on the front driver's side tire. Additionally, the contact became aware of tread separation on the tire. The contact took the vehicle to a local dealer who inspected the vehicle and offered to replace the tires with new tires. The contact declined and informed the dealer that he would seek assistance from the tire manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 27,362. |
| Category | Electrical System |
| Date | Oct 23, 2021 |
| State | CA |
| Description | The uconnect 8. 4 navigation screen is delaminating. This could become a safety issue if the screen continues to melt and drip glue on the traction control, trailer brake control, parking sensors, as well as can be distracting to the driver if the screen changes on its own. It can also cause the rear view camera to turn on and cause a motion picture to be displaying while the vehicle is in constant motion. The screen has been inspected by a third party and is in need of replacement which costs over 00. The cause is a faulty part that is not made properly and causes it to prematurely separate from the lcd screen. |
| Category | Steering |
| Date | Oct 14, 2021 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated while driving 50-55 mph, the vehicle inadvertently started bouncing and he lost control of the steering wheel. The contact stated as he released the accelerator pedal, he was able to regain control of the steering wheel. The steering warning light illuminated. The contact veered to the side of the road and exited the vehicle, but he could not determine the cause of the failure. The contact stated as he attempted to drive the vehicle, the steering wheel started vibrating uncontrollably. The vehicle was towed to an independent mechanic who diagnosed that the steering linkage needed to be replaced and the failure was related to nhtsa campaign number: 19v021000 (steering). The dealer was notified of the failure and informed the contact that they could not assist since the vin was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,100. |
| Category | Electrical System |
| Date | Sep 20, 2021 |
| State | TX |
| Description | The contact owns a 2018 ram 3500. The contact stated that while driving at various speeds, the vehicle experienced random electrical failures related to the my touch home screen. The contact stated that the vehicle would independently call random phone numbers including the sos help button, as well as the local police station's number stored in the contact's phone. The manufacturer was notified of the failure and informed him that because his home screen had started to delaminate, this failure was a known result on several model vehicles. The contact also called the dealer and they acknowledged that the failure was a known issue and was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 53,000. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Sep 19, 2021 |
| State | MS |
| Description | The abs system has failed on my truck and many more possibly by a dealer defect and no recall as of now. When the abs warning light comes on it also puts up a warning light for the electronic braking system and you aren't allowed after that to set the cruise. Anytime you hit a bump or turn the wheels or just randomly at any given time the lights come up on the dash and it chimes which will drive anyone nuts. With the electronic braking system not functioning properly could potentially lock the brakes up on the truck in my opinion knowing how it functions. Which in my opinion is a safety hazard. Also I might add that taking my vehicle to my local dealership is a complete waste of time as the diesel mechanic up there is terrible at his job. He has misdiagnosed two of my trucks and I believe he had something to do with a transmission going out in one. He “fixed†it then 3000 miles later the transmission completely destroyed itself which made me have to trade the truck in. Also the traction control system does not function when the abs light is on. In doing research I have found many many people with this same problem. |
| Category | Service Brakes |
| Date | Aug 09, 2021 |
| State | TX |
| Description | The abs and tc lights came on and beeped. The message board said service abs. The brake pedal became spongy and unresponsive. I called a dealership and they stated they have changed a bunch of hydraulic brake pumps on the ram pickup especially this year model. I asked is this a safety problem? After hesitation he said yes. My other ram is doing the same thing and I know of another 2018 a friend had changed at 10,000 miles. |
| Category | Tires:tread/belt |
| Date | Aug 04, 2021 |
| State | MI |
| Description | Front passenger side tire had large ballon form on inside sidewall causing uneven rolling. Lt 235/80/17. Luckily I wasnt hauling my 5th wheel toyhauler when this developed I imagine the rest of the tires on the vehicle are faulty as well. Lives are at risk with these tires on my vehicle |
| Category | Electrical System |
| Date | Jul 28, 2021 |
| State | MO |
| Description | 8. 4 inch uconnect infotainment screen is delaminating. The digitizer screen is separating from the lcd screen from an apparent manufacturer defect. This screen controls backup camera, secondary heating and cooling defrost function. This is a safety issue as the screen becomes non responsive or ghost touch inputs start to randomly change settings in the vehicle. |
| Category | Wheels |
| Date | Jul 26, 2021 |
| State | FL |
| Description | Urgent: ram/mopar is unable to remedy the safety recall for my vehicle in a timely manner. Situation: in response to nhtsa safety recall number 21v-398, I messaged ram on 25 july. I requested an expedited replacement of my unsafe vehicle with an identical or similar vehicle; or that they refund the vehicle's purchase price in full, minus a reasonable allowance for depreciation. Background: as a 100% disabled, medically retired afghanistan war veteran, I heavily rely on owning a safe, reliable vehicle to travel to medical appointments. Additionally, my vehicle is used to pick up and drop off family to/from elementary school. This recalled vehicle is my sole source of transportation. As such, I am deeply concerned about my vehicle's safety issue, which includes the risk of a wheel separating from the vehicle during operation, causing a vehicle crash without prior warning, and/or the wheel/tire posing a risk to other motorists. Assessment: to allow reasonable time for ram/mopar to provide an available remedy, I waited two months before making my request. However, as a company that regards the safety of its customers as paramount, I asked ram to appreciate the seriousness and urgency of my request and that they acknowledge their duty to resolve this matter in a timely manner. Furthermore, I explained that I believe that a prudent company could foresee that a breach of this duty may proximately cause severe injury or death. On 26 july, a ram customer service call center rep advised me that an available remedy is not expected for at least four months and that in light of unprecedented parts/supply shortages caused by covid-19, it is reasonable for mopar to anticipate unforeseeable delays in having a repair solution within four months, or even within one year. Nevertheless, the rep stated that my request would not be honored and my case would not be elevated for further consideration. I appreciate any assistance that nhtsa can provide to resolve this matter. |
| Category | Engine |
| Date | Jul 16, 2021 |
| State | FL |
| Description | The contact owns a 2018 ram 3500. The contact stated that the vehicle was leaking engine oil. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 33,600. |
| Category | Tires |
| Date | Jul 14, 2021 |
| State | AR |
| Description | 235/80r17 |
| Category | Suspension |
| Date | Jun 21, 2021 |
| State | TX |
| Description | My 2018 ram 3500 has had a bad vibration in it since I purchased it with 20,000 miles on it. I have tried 3 different sets on tires and a new set of wheels. The vibration causes the seats, mirrors and anything not secured to shake really bad. I have taken it to 4 different shops with no luck in repairing. This has been an ongoing problem. I believe I have narrowed it down to the driveshaft, leaf springs, or the factory air suspension. Very disappointing for an ,000 vehicle! |
| Category | Electrical System |
| Date | Jun 07, 2021 |
| State | TX |
| Description | 2018 dodge ram 3500. Consumer stated they have experienced numerous issues from power steering, electrical and fuel pump issues. The consumer stated the vehicle was experiencing a hard ticking noise in the engine. The lifters needed to be replaced or the engine replaced. |
| Category | Electrical System |
| Date | Jun 07, 2021 |
| State | TX |
| Description | 2018 dodge ram 3500. Consumer stated that they have experienced numerous issues with vehicle from power steering, electrical and fuel pump problems. The consumer stated the vehicle was experiencing a hard ticking noise in the engine. The lifters needed to be replaced or the engine replaced. |
| Category | Seat Belts |
| Date | Apr 22, 2021 |
| State | WA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated while driving at various speeds, the front passenger's side seat belt ceased and could not able be unlatched. The contact stated no warning light was illuminated. The vehicle was taken to karmart chrysler jeep dodge ram (660 auto blvd, burlington, wa 98233) where it was diagnosed however, the technician stated that nothing needing to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown. |
| Category | Electrical System |
| Date | Mar 20, 2021 |
| State | TN |
| Description | My 8. 4 uconnect touch screen is delaminating cause all types of issues. Function don't work properly when trying to use it. It will randomly select functions & hinders safe driving practices. This is a known cause but dealer will not repair based on mileage of truck which is 45k. The cost is outrageous to have repaired at dealer. |
| Category | Steering, Suspension |
| Date | Mar 08, 2021 |
| State | SC |
| Description | While turning around on a paved cul de sac type end of road area I could not complete the turn 100% turning left. I stopped, put truck in reverse and turned the wheel right in order to back up some. Truck would not move hardly at all. Initially I thought the 4wd or transmission was "locked". I put truck in park and found the passenger side tie rod end/drag link separated from the knuckle. The tie rod end ball socket had apparently separated from the male ball part connected to the knuckle due to a "crack" in the metal. See attached picture. Truck was flat bed towed to rick hendrick dodge, savannah hwy, charleston sc. |
| Category | Steering |
| Date | Feb 26, 2021 |
| State | ID |
| Description | Due to safety recall v06, I am no longer able to adjust the steering wheel in my truck after an alignment, leaving the steering wheel in a k truck off. I have been in contact with chrysler since november 2020, and they continue to close my case and have not once returned a call. I expect this recall to be handled properly, and not just welded together. |
| Category | Engine |
| Date | Dec 22, 2020 |
| State | OK |
| Description | My engine brake fails to function after prolonged towing such as climbing a mountain pass. When encountering grades on the other side the engine braking fails to function. The condition is only repeatable if towing therefore the dealer can not reproduce it. The condition doesn't set an engine code. |
| Category | Suspension |
| Date | Nov 10, 2020 |
| State | TX |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated that the vehicle shook and vibrated while exceeding 65 mph. The vehicle was taken to all american chrysler dodge (8802 e highway 84, slaton, tx 79364, (806) 828-7155) where the wheels and tires were replaced however, the failure recurred. The vehicle was taken back to the same dealer however, the mechanic was unable to duplicate the failure. The vehicle was taken back to the dealer where the driveline and rear axle were inspected however, the mechanic was unable to determine the cause of the failure. The manufacturer was contacted and scheduled an appointment at another dealer. The contact stated that he contacted the dealer and was informed that there was no record of an appointment being scheduled. The vehicle was not repaired. The failure mileage was 20,000. |
| Category | Engine, Fuel System, Gasoline |
| Date | Oct 20, 2020 |
| State | AZ |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated while driving at 60 mph, the vehicle loss motive power with the accelerator pedal depressed. The contact stated that vehicle jerked and stalled with the check engine warning light illuminated. The vehicle was moved onto the shoulder. The vehicle was restarted however, the failure recurred twice. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that metal fragments had penetrated the fuel line filter and into the fuel pump. The vehicle was repaired and the fuel pump was replaced. The manufacturer was contacted. The approximate failure mileage was 200,000. |
| Category | Service Brakes |
| Date | Oct 01, 2020 |
| State | AL |
| Description | Abs light coming on and going off while driving. |
| Category | Steering, Suspension |
| Date | Sep 04, 2020 |
| State | GA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated while driving approximately 50 mph, the vehicle started shaking. There were no warning lights illuminated. The vehicle was taken to landmark dodge chrysler jeep ram (6850 mt zion blvd, morrow, ga 30260, (770) 968-4900) where it was diagnosed that a tire replacement, alignment and drag link adjustment needed to be performed. The vehicle was repaired however, the failure recurred. The vehicle was previously repaired under nhtsa campaign number: 18e096000 (steering) prior to the contact taking ownership of the vehicle. The manufacturer was contacted however, no further assistance was provided. The failure mileage was approximately 8,000. |
| Category | Service Brakes |
| Date | Aug 13, 2020 |
| State | AL |
| Description | Flashing abs and traction control lights while in motion at random times and when applying brakes |
| Category | Vehicle Speed Control |
| Date | Jun 24, 2020 |
| State | CA |
| Description | Cruise control intermittent function... May not turn on, may not turn off, may not disconnect or cancel at speed, may not cancel at speed with brake pedal. Bought the truck in march, 2020. No problems until june 12, 2020, when it failed to work consistently. Dealer wants 0 to diagnose, even though it was reported to fca in may of 2018. Web information shows widespread problems... 2 links I found: https://www. Equipmentworld. Com/ram-trucks-caught-up-in-large-fca-recall-over-defective-cruise-control/ https://www. Ramforum. Com/threads/cruise-control-stopped-working. 66362/ I bought the truck with 50k miles, now has 53k miles. *tr |
| Category | Power Train |
| Date | Jun 03, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign number: 20v036000 (power train) however, the part to do the recall repair was unavailable. The contact called to autonation chrysler dodge jeep ram roseville (200 automall dr, roseville, ca 95661; (916) 467-8055) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.*dt*jb the consumer stated due to the advanced chemistry of today's coolant, driving for several thousands miles the plugs slowly became fouled without warning. *js |
| Category | Power Train, Unknown Or Other |
| Date | May 30, 2020 |
| State | OR |
| Description | On multiple occasions the shift arm would not move while vehicle was in park and foot brake was depressed. Seemed like the safety device that prevents an automatic shifting arm from slipping out of park without brake depressed did not release. Vehicle was on flat level ground, the only way to correct problem required shutting vehicle off and then restarting. Once this process was conducted the safety device operated normally. In the three years of ownership this has happened three times and each time my resolution worked. *tr |
| Category | Wheels |
| Date | May 18, 2020 |
| State | TX |
| Description | I bought this brand new 2018 dodge in january of 2019 at the time of the incident it has four thousand miles on it and the incident happened on april 30th 2020. The front end began to vibrate . I pulled into a tire shop and they establish that the front left steer tire was cupping. It is a nexen tire that came on the brand new vehicle that only had 4000 miles on it. The spare tire did the same thing in only 60 miles, also brand new tire that came with brand new truck. I took both tires to a certified next entire dealership and they tested them for me and circles all of the areas on both tires that were cupped causing the vehicle to vibrate. Dodge dealership and the tire warranty people are arguing and I'm stuck in the middle and I want new steer tires and a new spare and dodge still trying to figure out how they're going to handle this. The fact of the matter is faulty tires. Nexen roadians lt235/80r17, 4000 miles on a 2018 brand new dodge 1ton diesel. *tr |
| Category | Engine, Power Train |
| Date | Mar 10, 2020 |
| State | WA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train) however, the part to the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that scott robinson chrysler dodge jeep ram located at (20900 hawthorne blvd, torrance, ca 90503) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Steering |
| Date | Feb 19, 2020 |
| State | MA |
| Description | I purchased a new 2018 ram 3500 that had safety recall v06/nhtsa 19v-021 work performed on it prior to me purchasing the truck. I was not made aware of this prior to my purchase and I'm extremely concerned about the "fix" that ram has done. The recall calls for the welding of steering components rather than the replacement of the defective parts. Now that the welding has been done I have been told I will no longer be able to have the front tires aligned without cutting the welds first in order to make the necessary adjustments. Then the welding procedure will need to be performed again I guess. The current safety recall should be updated to require the replacement of the defective steering parts. |
| Category | Engine, Power Train |
| Date | Jan 31, 2020 |
| State | GA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact received notification of nhtsa campaign numbers: 19v818000 (engine and engine cooling, equipment) and 20v036000 (power train). The contact called the (hayes chrysler dodge jeep ram lawrenceville dealer, located at,719 duluth hwy, lawrenceville, ga 30046) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Steering, Suspension, Wheels |
| Date | Jan 31, 2020 |
| State | TX |
| Description | When hitting bumps or uneven pavement at speeds above 50 mph the truck will sometimes start shuddering and vibrating violently almost causing total loss of control. The only way to stop it is to come to a complete stop. It does not do it on all bumps or rough roads. It seems to be more frequent when hitting a bump in a curve or hitting a bump with first one wheel then the opposite wheel hits one. It does this loaded or unloaded and has done it while pulling a 16000 pound fifth wheel rv. The truck only has 16000 miles on it and has done it about 10 times since it was purchased. I have had it in the shop and was told they could not find any problem. I have it back in the shop at a different dealership and have started a ticket with chrysler. So far they have done nothing. |
| Category | Steering |
| Date | Jan 22, 2020 |
| State | FL |
| Description | Welded draglink rendering the front suspension not able to be aligned. This was the approved recall process from fca. This is not an acceptable response to the issue, just a bandaid to the underlying issue. The recall was approved by fca and nhtsa. Approved repairs were performed by chrysler dodge jeep ram crestview, crestview, fl. 32536. Repair order 381821-open on 04/26/2019. |
| Category | Steering |
| Date | Jan 20, 2020 |
| State | CA |
| Description | Safety recall v06 / nhtsa 19v-021 drag link - january 25, 2019 this so called fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this safety issue is to replace this steering linkage component, the entire drag link! Not do a "back yard, shade tree mechanic" weld job on the steering linkage of all things! I am appalled that nhtsa approved such a thing. Please revisit this issue and do the right thing. Require chrysler (fca us llc) to replace this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links! Signed, owner of a 2018 ram 3500 which I ordered and purchased new. |
| Category | Suspension |
| Date | Jan 10, 2020 |
| State | OK |
| Description | We took you vehicle to the dealer pursuant to recall notice v06 to have the drag link replaced. A temporary fix was performed due to the part not being available to complete the recall requirements. The temporary fix has caused the vehicle to wear out the right front tire every 2000 miles due to the camber being severely out of adjustment. The dealer referred us to chrysler care and chrysler care referred us to your office. We need chrysler to complete the safety recall repair to our vehicle. |
| Category | Steering |
| Date | Dec 16, 2019 |
| State | NJ |
| Description | 2018 ram 3500. Consumer writes in regards to steering issue. *ld the consumer stated the drag link failed. The dealer and manufacturer were made aware of the failure. The consumer attempted to return the vehicle and be reimbursed. *js |
| Category | Engine |
| Date | Nov 24, 2019 |
| State | CA |
| Description | Nmhc catalyst sensor, nox aftertreatment sensor, and pm filter sensor can take over 1000 miles to reset after routine maintenance such as unplugging the battery. This can cause the vehicle to fail obdii based emissions testing. Depending on owners driving habits, this can result in large fines from multiple failed smog tests. |
| Category | Unknown Or Other |
| Date | Oct 16, 2019 |
| State | WA |
| Description | My 2018 3500 ram has been at shelor motor miles 3 weeks with no real answer on what's going on with it! They stated it was the turbo that was defaulted and now it's the cooling and c converter! This was a brand new truck paid in full at the time of purchase with 16k miles on it now that has quit! This is a company vehicle, not personal and you huys have made me lose thousands in revenue and wouldn't even give my driver a loner car when it stopped. Ive exhausted ever avenue I know, I personally came to virginia, 9 hr away from my home just to get told another lie. I want to speak with someone asap and I want further actions taken. *ln*jb |
| Category | Wheels |
| Date | Oct 11, 2019 |
| State | FL |
| Description | Riding down interstate 75 and vehicle began shimmying to the point of had to drive below 40 mph. Drove to ram dealership in lake city fl. Was told the right front tire was separating. Mind you, it only had 13,000 miles on it. Ram dealership said they were seeing a lot of this with these nexen roadian htx tires. They said if I had kep driven much farther, it could have came apart and caused an accident. |
| Category | Steering |
| Date | Sep 11, 2019 |
| State | NC |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated that the vehicle was taken to m&l chrysler dodge jeep ram (406 piedmont dr, lexington, nc 27295, (336) 295-1329) to be repaired per nhtsa campaign number: 19v021000 (steering). The contact mentioned that the vehicle was taken to an independent mechanic for a wheel alignment and the nuts on the track bar were welded. The contact was concerned and stated that the recall repair was not performed correctly. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000. |
| Category | Steering:linkages:drag:link:connection |
| Date | Sep 04, 2019 |
| State | UT |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated that the vehicle was repaired per an unknown recall to weld the drag nut link. The contact was concerned that the recall remedy would cause the vehicle to not have an alignment performed. The manufacturer was notified and stated that nhtsa was in charge of agreeing to the remedy. The dealer was not contacted. The contact had not experienced a failure. |
| Category | Wheels |
| Date | Aug 14, 2019 |
| State | AZ |
| Description | We purchased a 2018 ram 3500 dually with nexen tires on it at 13,000 miles the belts in the front tires came apart at this time after doing some checking on line this has been going on with the nexen tires beginning in 2017 there are many reports about the nexen tires completely coming apart when towing. We contacted ram and they just sent us the contact information for nexen tires. We guess it must take some people getting killed from these nexen tires before anyone cares, that is unfortunate a major safety issue like this is ignored by ram & nhtsa we were driving our ram on the freeway when the front end started to wobble almost uncontrollably until we got under 40 mph it still wobbled but we could make it to discount tire to purchase new tires. We have the old tires. If we were towing our 5th wheel this may have caused a major accident. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).' *pm |
| Category | Electrical System |
| Date | Jul 24, 2019 |
| State | PA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact noticed white powder coming from the vents when the air coditioner was activated. The vehicle was taken to reagle dodge (route 512 bangor, pa 18013, (610)-863-6900) where it was diagnosed that the evaporator coil failed prematurely and caused a chalk like dust to blow inside the vehicle. The dealer further stated that the dashboard and center consule needed to be removed in order to remove the evaporator coil the manufacturer was contacted. The contact also stated that the failure was exerienced in the 2014 and 2015 models. The vehicle was not repaired. The failure mileage was 6,000. |
| Category | Steering |
| Date | Jul 19, 2019 |
| State | NV |
| Description | Ram issued a recall for it's steering linkage that may come apart. The solution was to weld the bolts so they can not be loosened. The fix now fails to allow the steering wheel to be properly centered when the vehicle needs an alignment and the wheel is out of center. I was told by the alignment shop that they have been told via a memo from chrysler that they are not to cut the welds and to refer the customer back to the dealership. The dealership refused to correct the problem because another tire store did the initial work and not the dealer. The alignment company is les schwab in reno, nevada and the dealership refusing to do the work is dolan ram, 700 kietzke lane, reno, nevada |
| Category | Steering |
| Date | Jul 08, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 ram 3500. The contact was informed of nhtsa campaign number: 19v021000 (steering), but did not receive a notice. The contact took the vehicle to two different dealers, including ferman chrysler jeep dodge ram tampa (813-929-2400, located at 24314 state road 54, lutz, fl 33559). The contact was informed that there was no remedy other than welding the steering nut solid. The dealer also stated that the warranty would expire after 36,000 miles. The contact did not want to weld the steering nut solid. The contact stated that the loss of directional steering control caused the outside edge of the front passenger tire to wear out. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 29,000. |
| Category | Steering |
| Date | Jul 01, 2019 |
| State | WA |
| Description | Tl* the contact owned a 2018 ram 3500. The contact stated that while driving 5 mph while on a mountain side, within seconds the vehicle tumbled down off the cliff into trees which stopped the vehicle from going down 8 feet into a river. The contact felt that there was a failure with the steering wheel. The driver and front passenger were able to exit the vehicle when the vehicle came into a stop. The driver sustained laceration on the left elbow, bruises and left shoulder injuries and the front passenger sustained bruises. Medical attention was not received due to costs. A police report was filed. The contact stated that he was unaware if any warning lights were illuminated. The vehicle was towed to a tow lot and was not taken to a dealer or an independent mechanic for a diagnostic testing. The vehicle was destroyed. The vin was included in nhtsa campaign number: 19v021000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 64,000. |
| Category | Power Train |
| Date | Jun 19, 2019 |
| State | GA |
| Description | Transmission has a whining sound when shifting through the first 3 gears, dealer said it was normal |
| Category | Electrical System |
| Date | Jun 17, 2019 |
| State | FL |
| Description | When trying to accelerate, when I hit the throttle pedal there's a delay of at least 5-10 sec before truck responds and starts accelerating. Very dangerous when switching lanes on highway. I've read online that there is a lot of others that have this same issue with vehicle like mine. |
| Category | Steering |
| Date | Jun 13, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2018 ram 3500. The contact received a recall notice for nhtsa campaign number: 19v021000 (steering). South shore chrysler dodge jeep ram (516-371-1500, located at 550 burnside ave, inwood, ny 11096) was contacted and indicated that they did not service large trucks such as the contact's model and did not have the tools to service the recall campaign. Star chrysler jeep dodge ram (718-479-6200, located at 211-10 jamaica ave, queens village, ny 11428) stated that they were unable to provide the tools, part, and welding that may be required to service the recall. The manufacturer contacted garden city jeep chrysler dodge ram srt (283 n franklin st, hempstead, ny 11550, 516-483-2700) and was informed that the part would not be provided until mid december of 2019. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect. *bf *tr |
| Category | Engine |
| Date | Jun 04, 2019 |
| State | GA |
| Description | Tl* the contact owns a 2018 ram 3500. The contact stated that the check engine indicator flashed and remained illuminated. The vehicle was taken to university chrysler dodge jeep ram of rome (2500 new calhoun hwy ne, rome, ga 30161, (706) 232-7793) and james o'neal chrysler dodge jeep ram (634 highway 27 north, bremen, ga 30110, (833) 767-0581) three times each, but neither could determine the cause of the failure. The vehicle owner inquired about a buyback option since there was no remedy. The vehicle was not repaired and remained at the james o'neal dealer for over three months. The approximate failure mileage was 86,000. |
| Category | Steering |
| Date | May 29, 2019 |
| State | NY |
| Description | Called dealer south shore chrysler dodge jeep ram 550 burnside ave inwood, ny 11096-1237 516-371-1500 after calling they said to bring in vehicle. When I got there I was told they can not do this recall at this location. I told them on the phone my vin nbr and the recall but they said they could not repair it. They recommended dodge dealer in westbury ny. When I called them they said the next appointment was in august. I told them this was a recall that involved the steering, but they said august was next appointment. They gave me phone nbr for dodge who got in touch with star chrysler jeep dodge fiat 211-10 jamaica avenue queens village, ny 11428-1541 718-479-6200. I asked them to make sure this dealer could do the work and was told that they could. I dropped the truck off tuesday 5/28. Just got a call from the service dept and they said they can not do this repair . This is the second dealer who was told about the recall and said to bring it in, but could still not perform the repair. This is a safetry issue involving the steering and should be fixed asap. |
| Category | Service Brakes, Suspension |
| Date | May 09, 2019 |
| State | FL |
| Description | The brakes are very soft and the truck leans on the drivers side. Drivers side rear sits 1 inch lower and the front drivers side is 1/2 lower this leaning issue causes the truck to handle different when turning right while driving. |
| Category | Electrical System: Integrated Trailer Brake Control |
| Date | May 06, 2019 |
| State | PA |
| Description | Tl* the contact owns a 2018 ram 3500. While driving approximately 35 mph and towing a fifth wheel trailer, the brake pedal was depressed; however, it was difficult to slow down the vehicle. The vehicle was taken to shively motors dodge chrysler jeep ram of shippensburg (located at 608 w king st, shippensburg, pa 17257, (717) 532-4136) to be diagnosed. The contact was informed that the vehicle operated as intended. The contact requested that the mechanic perform a voltage test on the integrated trailer brake controller. The voltage read 8. 3 volts instead of 12. 6 volts, which was needed to activate the integrated trailer brake controller. The contact stated that an aftermarket integrated trailer brake control was installed and the braking system performed as intended. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 5,500. |
| Category | Steering |
| Date | May 02, 2019 |
| State | NC |
| Description | Tl* the contact owns a 2018 ram 3500. The contact had not experienced any steering failures until it was repaired per nhtsa campaign number: 19v021000 (steering). Keffer chrysler jeep dodge ram (8214 e independence blvd, charlotte, nc 28227, (704) 532-1050) indicated that the interim repair was to weld two bolts onto the steering linkage until the part was available from the manufacturer. The contact wanted the drag link assembly replaced. The vehicle was not able to receive an alignment correctly and the dealer cleared the recall campaign. The manufacturer was notified. The failure mileage was unknown. |
| Category | Steering |
| Date | Apr 27, 2019 |
| State | KS |
| Description | I had recall vo6 completed by a dealer last week. The 2 jam nuts were welded to the adjustment for the drag link. I noticed that my steering wheel was not centered, and looked under the truck and found that the inspection marks were on the back side of the assembly. I took a wrench and could still turn the adjuster and centered my steering wheel. I was under the impression that the jam nuts stopped the adjuster from turning, but it doesn't on mine, so I fail to see how welding the nuts to the adjuster did any good. Now the jam nuts and adjuster are all one assembly and the whole unit turns rather easily. This welding fix did nothing to remedy the problem with the recall. |
| Category | Electrical System, Service Brakes |
| Date | Apr 17, 2019 |
| State | CA |
| Description | Integrated brake system for towing trailers (itbs) does not work. Safety hazard as the truck can not stop the 150000 pound 29t arctic fox 5th wheel. After 4 attempts dodge gave up and said the itbs works as designed. The 5th wheel was certified that the brakes work with other tow vehicles. Not with our ram 3500 which is rated to tow 22000 pounds which is a safety hazard. We are unable to stop the trailer in an emergency or uner normal driving conditions using the itbs. |
| Category | Power Train |
| Date | Apr 01, 2019 |
| State | NV |
| Description | Tl* the contact owns a 2018 ram 3500. While the vehicle was in park, it automatically shifted into reverse and collided with a fence. The vehicle sustained rear end damage. There were no warning indicators illuminated. The contact suffered minor injures that did not require medical attention. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was 300. *dt *dt*jb *dt *dt *dt *dt*jb we ran the tests as requested. With the first 2 tests, the shift lever would not move from park without having your foot on the brake. The 3rd test determined there is no indicator chime or message if you leave the vehicle with it running whether the parking brake is on or not. We also tested to see what the truck would do if we put it in neutral in the position he had the truck at the time of the accident, it immediately went forward. Lastly we tested for the in between park and reverse probability. We found there is definitely a position between p and r where the shift lever will go into and you are able to exit the truck. No indicator/warning given at this point but the p was flashing. While sitting in the truck and it being in this in between position the truck did not move forward or back. So in this position the truck acts as if it's in park not neutral as it does not roll forward. Also while in this in between position you can drop the lever down into reverse without applying the brake. As you stated, there is no way for us to safely check to see how long the truck would stay in this in between position once leaving the truck. We do know it will stay for some amount of time as we tested that without leaving the truck. The lever does slide down into reverse very easily from this in between position. Some with a level to show the slope and damages. *jb *dt *dt the consumer stated there were no more occurrences due to the fact they are conscientiously using the parking brake*tr *dt*dt 'parts of this document have been redacted to protect personally ide |
| Category | Seats, Suspension |
| Date | Apr 01, 2019 |
| State | MD |
| Description | Vehicle rear end shakes very badly at highway speeds. Vehicle also shakes at low speeds but not as badly. Dealership replaced both rear outer tires, problem still exists. Vehicle passenger seat shakes very badly at highway speeds. At lower speeds the vehicle passenger seat shakes and squeals. |
| Category | Steering |
| Date | Apr 01, 2019 |
| State | ID |
| Description | I have received notice about recall v06/19v-021 and have concerns about the "fix". Welding of the steering components will remove the built in adjustablity for a tire alignment, as well as being in violation of 49 cfr 393. 209 which states that steering components cannot be fixed by welding. The v06/19v-021 recall needs to be updated to provide a new component that does not require welding. |
| Category | Visibility/wiper |
| Date | Apr 01, 2019 |
| State | FL |
| Description | Early on (before I noticed a recurring problem), while shifting into reverse, the rear view camera did not display in the rear view mirror. After shifting to forward, the rear view camera displayed in the rear view mirror showing what was behind me during the drive. After that, (occasionally) while shifting into reverse, the rear view camera located in the rear view mirror does not display. After researching blown fuses and such (basic troubleshooting), I found I have to turn the truck ignition off and then back on to get the display to work. After researching the problem online and finding a recall numbered: nhtsa campaign number 18v398000, I believe the recall should be adjusted to reflect (at a minimum of date of date of manufacture of my vehicle) the 2018 ram 3500 and all other vehicles affected by this recall. |
| Category | Vehicle Speed Control |
| Date | Mar 29, 2019 |
| State | OR |
| Description | Cruise control failed to disconnect. Upon repeated attempts to disengage the cruise control unit, the speed increased incrementally with each attempt. Holding the cancel button caused the unit to appear to disengage, but releasing the cancel button caused the unit to reengage and accelerate. Now, unit is inoperative. |
| Category | Unknown Or Other |
| Date | Mar 22, 2019 |
| State | CA |
| Description | Dodge ram integrated brake controller faulty. Towing 2015 29. 5 t arctic fox 5th wheel and the brake system will not stop the trailer. When idle, without using truck brakes, the truck and trailer move forward, even if the gain on the controller is manually set to 10. Manipulating the gain makes no difference. Trailer brakes tested and certified by dealer as operarational. Dodge dealership in folsom is trying to resolve, the truck purchased new and has 4000 miles on it. On two occassions they have not be able to fix. Next step taking 5th wheen and truck to dealership to demo problem. On-line forms state the itbs from dodge is an issue and the brake system only work when going 35 mph or higher (needs confirmation from dodge). In event of an emergency we would not be able to stop that trailer and truck as effeciently if the brake system worked properly. Will keep you informed. |
| Category | Electronic Stability Control, Steering |
| Date | Mar 15, 2019 |
| State | SC |
| Description | Death wobble while driving down interstate going around 50/60 mph. I hit a bump in the road as I was traveling onto a bridge and truck started shaking 'dangerously' out of control. The truck didn't stop shaking until I slowed down to around 30 mph. It was hard to hold truck into highway lanes and I almost hit the guard rail on my right. The truck shook for at least 5 to 10 seconds and after getting back control of vehicle it did the same thing seconds later. This is very dangerous could have caused accident and loss of life! |
| Category | Fuel/propulsion System |
| Date | Mar 11, 2019 |
| State | PA |
| Description | The fuel gauge does not read the correct amount, this is all the time. This happen so far to two new 2018 vans in our fleet. |
| Category | Steering, Suspension, Vehicle Speed Control |
| Date | Feb 04, 2019 |
| State | CA |
| Description | Front steering arm couplers came loose |
| Category | Unknown Or Other |
| Date | Jan 29, 2019 |
| State | SD |
| Description | I have a recall u40 nhtsa 18e-028 that I received in the mail. This is for a faulty mopar gooseneck ball. According to our dealer, he and I checked on your site and our vehicle has no recalls. Yet I have the notice from fca. The dealer would replace the ball but at our expense since we do not have this recall show on our vin. What do I believe??? The recall notice or the fact that recall is not listed with our vin so part is okay? This could be a life threatening defect if we lose a trailer off of our pickup going down the road. Please advise. Thanks |
| Category | Visibility/wiper |
| Date | Jan 14, 2019 |
| State | PA |
| Description | I own two of these trucks. They both have the same design flaw. The defroster vents do not place heat right in front of the driver. If you are in winter condition there is a vee of un-defrosted area right in front of the driver and if you drive in wintry freezing rain, ice will build up right in front of the driver even with the defrosters fully engaged. |
| Category | Electrical System, Power Train |
| Date | Nov 13, 2018 |
| State | TX |
| Description | Truck shudders while shifting between 1st and 2nd and again from 2nd to third . Shudder hard enough to see to dash shack. Shifting shudder hard while towing. Blue tooth cuts out while streaming music |
| Category | Wheels |
| Date | Sep 21, 2018 |
| State | NC |
| Description | Rear outside tire blew out at 25mph on a off ramp truck only has 4900 miles on it, caused a loss of control and load roll over and severe damage to my new truck! |
| Category | Wheels |
| Date | Sep 21, 2018 |
| State | TX |
| Description | 4 rear nexen oem tires defective; new truck driven home from dealership noticed serious vibrations shaking all seats in cabin at above approx. 65mph, took it back to original dealer, finnegan ram, rosenburg, tx. Following week with approx. 500 miles on vehicle. Service dept. Advised me to drive it another 1000 miles or so to see if this issue resolves itself. It did not, I returned vehicle to allen samuel ram service dept., aransas pass, tx. For same original issue with approx. 1900 miles on vehicle. 4 rear tires were found to be defective. I am presently trying to resolve a warranty claim after 2 weeks in service center. My 2015 ram 3500 drw had similar issue; front 2 tires defective; 1 blow out tread separation and other serious bulges fixing to separate as well. I will provide photos and additional information when resolved and pick up my truck from dealership. |
| Category | Wheels |
| Date | Aug 28, 2018 |
| State | NJ |
| Description | Truck has 1052 miles on it. Bought is brand vew april 26, 2018. While towing a 15,000lb fifth wheel trailer traveling at 65mpg on the new jersey turnpike, I felt a vibration and immediatley pulled to the shoulder. I found that 6 out of 8 lugs sheared off the passenger side dually, leaving two lugs holding the dually wheels on. This is a major concern for me and feel a major safety issue. If I did not pull over the wheels would have fallen off and a catastrophic crash would have occured. I would like the lugs examined by a forensic examiner to determine the cause, I have no knowledge of why this event happened and am concerned about a reoccurance. My wife and I could have been killed. This truck is made to tow 30,000lbs abd I was towing only 15,000 lbs. Truck is currently at chapman dodge of horsham p. A. *tt updated 10/9/18 *jb |
| Category | Exterior Lighting:brake Lights:switch, Service Brakes |
| Date | Aug 23, 2018 |
| State | FL |
| Description | Tl* the contact owns a 2018 ram 3500. While driving approximately 35 mph, the vehicle accelerated when the brake pedal was depressed. In addition, the hill assist warning indicator illuminated. The vehicle was taken to lander mclarty dodge chrysler jeep ram (6533 university dr nw, huntsville, al) where it was diagnosed that there was an open circuit in the brake lamp switch that needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The failure mileage was 5,000. *tt consumer stated there are no more problems. *jb |
| Category | Power Train |
| Date | Apr 27, 2018 |
| State | TX |
| Description | My vehicle was parked at operating temperatures and I switched to 4x4 lock. As I accelerated slightly at 3 miles an hour in reverse while turning the steering column clockwise the truck began to shake while in motion for roughly 7 feet. It also shook as I accelerated in drive slightly at 3 miles an hour while turning the steering column counter clockwise. It had the same shake in 4x4 low. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Bought 2021 Ram 2500 Tradesman. Had 3 miles on it when we test drove it. Have significant mountains to go over coming home from dealer. Wasn’t shifting right. Decided to see if things got better, just needs to work out some bugs. Purchased August 26, 2021. Blew transmission November 6, 2021 with 2,611 miles on it. Then no parts to fix it. 6-9 months expected for it to be fixed. Had to have vehicle. Traded off 2021 for 2018 Ram 3500 long bed. Now we read all the stuff on this truck. Sure in a year or two we will be trading this Ram off for a different car maker.