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When a person gets behind the wheel of a heavy-duty pickup truck, they expect to have an experience unlike any other. Ram Trucks further promotes this expectation by claiming the newest lineup helps owners “have a safe and secure journey.” However, a reality check reveals there is nothing safe about this large pickup. It suffers from a defective electrical system, malfunctioning engine, shoddy powertrain, terribly built structure and horrible visibility.
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NHTSA Complaints for the 2020 Dodge Ram 2500
| Complaint Category | Number of Complaints |
|---|---|
| Fuel/propulsion System | |
| Fuel System, Diesel | |
| Engine | |
| Unknown Or Other | |
| Power Train | |
| Electrical System | |
| Steering | |
| Service Brakes | |
| Wheels | |
| Structure:body |
Problems with the Electrical System
A well-functioning electrical system helps every drive become seamless and connected. However, the 2020 Dodge Ram 2500 has so many defects, it can feel like a nightmare to drive instead.
One Edmunds review states, “I bought a single cab 2020 ram because I liked my 2018 Ram so much, but they are NOT the same. I started have electric problems after 30 days (the fuel gauge stopped working). Took it for repairs and they found nothing wrong with it, they had it for 3 days. 2 days later the problem came back this time they fixed it in 9 days. Next the shifter started acting up along with the radio. 19 days later they had it fixed. Now the backup sensor will not stop beeping when you have it turned off with a trailer on. So it has to go back again. I called the Ram Care Center to try and work out a Swap for this truck because it’s a lemon and they told me they would keep fixing it as long as it’s under warranty but now do anything else. She suggested I buy a longer warranty.”
It turns out there is an electrical system recall with this Dodge Ram truck. NHTSA Campaign Number 20V191000 says that a lingering rearview image is occurring with the backup camera. This image can lead drivers to see things that aren’t there, leading to an accident. It’s almost as if owners have started hallucinating thanks to advanced technology. It won’t be long before Ram tries to blame the victims and call them crazy too.
Problems with the Engine
To tow and haul heavy goods, a pickup truck must be equipped with a strong engine. Yet, this model is consistently receiving negative feedback.
One NHTSA complaint illustrates troubles by stating, “Have a squeak that started about 200 miles ago, (have 4900 miles on truck). Did some research and many other people have this problem with the 2019-2020 Cummins 6.7 motor. It seems to be some sort of pulley or the belt. The truck is brand new with only 4900 miles and should not have any squeak coming from the belts or pulley. People are having to replace pulleys and belts 7 plus times and still the problem hasn’t been fixed. Dealer I took my truck to couldn’t fix the issue. FCA needs to address this.”
While everyone can agree these situations are not normal and the automaker should address them, the chances of that happening are slim. However, there is Service Bulletin #S1918000003 Rev. that does talk about the engine misfiring, surging and bucking, but fails to take any meaningful responsibility for the problems. It should be interesting to see how many “safe and secure” journeys owners will ever be able to take behind the wheel of this death trap.
Problems with the Powertrain
The powertrain is everything from the transmission to the drive axles. However, the tranny is probably the most important component of this system, with massive amounts of complaints coming from Dodge Ram owners.
Another Edmunds review says, “I bought a brand new 2020 Ram with the 6.7 diesel. The truck ran great for the first 9,000 miles. Then I noticed a noise in the drivetrain when going from drive to coast. I took the truck to the dealership and they couldn’t find anything wrong. By the time the truck had 15,000 miles on it there was a noise all the time. I went back to the dealership and this time they agreed there was a problem. First they replaced the transfer case, that didn’t fix it. Next they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been down for 40 days so far and they have no idea when it will be fixed. I contacted Ram customer care, complete waste of my time. Ram customer care is telling me 6-8 weeks before they will do anything about it. So much for customer service. Currently 4 of the 5 vehicles sitting in my driveway are Chrysler products. This is the last Chrysler product I will ever buy. The quality is absolutely terrible and the customer service from Ram is even worse.”
It turns out that this part is even more defective than some might think. NHTSA Campaign Number 20V043000 states that the six-speed automatic transmissions can have a build-up of pressure and heat that can cause a leak. If the fluid were to come in contact with an ignition source or the turbocharger, a truck fire could start. At this point, there are probably more than a handful of owners that would be perfectly fine with their trucks going down in a blaze of glory.
Problems with the Structure
While the 2020 Dodge Ram 2500 is labeled as a heavy-duty pickup, there’s nothing heavy-duty about its construction.
One NHTSA review reads, “Passenger side Rambox plastic covering is warping. Rambox’s plastic cover is secured to the side of the Rambox structure via double sided tape. Due to temperature changes, the plastic covering expands and contracts in cold and hot environments, causing the plastic panel to warm, and causing the 3M tape that is used to secure it to the Rambox structure to fail.”
Actually, it’s no joke that FCA has advised dealers to use duct tape to secure the Rambox, leaving owners with the mess they now face. However, the structure defects continue, with NHTSA Campaign Number 20V2070000 illustrating how the bed step can fail while it is in use. Of course, no one would know this until the bed step actually failed, with them on it. Maybe if that person also hits their head in the process, some sense will be knocked into them and they will switch truck brands.
Problems with the Visibility
Seeing out of the truck is crucial to on-road safety, yet there are significant visibility problems happening with the Dodge Ram 2500 models.
One final NHTSA review states, “Windshield broke. Nothing hit it. I turned the defrost on and it just started cracking.”
The visibility problems continue with NHTSA Campaign Number 20V622000 that says affected trucks have a driver-side mirror glass that can detach from its back plate, reducing the visibility and leaving a higher likelihood of crashing. Did Ram mean to say “anything but a safe and secure journey,” because that is what driving this truck feels like?
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Complaint Data
| Category | Fuel/propulsion System |
| Date | Feb 17, 2023 |
| State | AZ |
| Description | Manufacturer recall numbery78 nhtsa recall number21v-880 recall statusrecall incomplete summary a high pressure fuel pump failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Safety risk fuel starvation may result in an unexpected loss of motive power, which can cause vehicle crash without prior warning. From this recall I have not been able to drive this truck for over a year. It sits in my driveway with a payment of nearly 00 a month. I have reached out to the dealer since the day I received the recall notification in the mail and have been told couple weeks for over a year now. This is beyond acceptable for any person. It's always one excuse after another with the dealers. Fuel pumps are in shortage, parts are on back order and then told we can only have one pump shipped to the dealer a month and the vehicles being sold on the lot take priority over already owned. I have been making these payments for a vehicle that has simply turned into a driveway ornament to say the least. Can you please investigate this issue as the truck is unsafe to drive and quite frankly I'm disgusted with purchasing an 80 thousand dollar truck for it to just sit. |
| Category | Tires |
| Date | Feb 16, 2023 |
| State | FL |
| Description | The contact owns a 2020 ram 2500, equipped with firestone tires, tire line: transforce ht, tire size: 245/70/r17, dot number: (na). The contact stated that while the vehicle was parked, he noticed that the front and rear passenger's side tires were flat and had bubbles along the sidewall. The vehicle was taken to a local dealer, where it was diagnosed that the tires needed to be replaced. The tires were replaced; however, the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the front and rear passenger's side tires needed to be replaced. The vehicle remained at the dealer awaiting the repair. The tires were the original equipment. The manufacturer was made aware of the failure. The approximate failure mileage for the tire and vehicle was 17,000. The vin was not available. |
| Category | Seat Belts |
| Date | Feb 15, 2023 |
| State | WA |
| Description | safety belt does not automatically wind back up when released. You have to manually guide it back into place. Also the safety belt does not get tight while driving it lays loosely across my chest. |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Feb 14, 2023 |
| State | SC |
| Description | * feb. 6, 2023, both vehicle batteries went dead and had to be jumped by our usaa insurance roadside assistance person in the home parking lot. When batteries were checked at a local auto store, they confirmed both batteries were dead due to an excessive draw to both batteries of 13. 5 volts without any explanation as to why. We had to replace both batteries and reported this to the cerified dealership and was told they would not pay for the batteries to be replaced. Feb. 8, 2023, the vehicle starting losing power during normal driving, engine started skipping and engine light in dash came on. * vehicle slows down and will not accelerate therefore, vehicle is undriveable and unsafe to drive. * no, this issue has not been confirmed by a dealer because no certified dealers within 100 mile radius of our zip code (29407) have technicians available for service. There is a month+ backlog of recall service work ahead of us at these dealers. * usaa insurance (our auto insurance co.) towed in vehicle to the closest certified dealer to us (approx 4 miles away from our house). We were provided a 8-10 day period before diagnosis can be performed (and price given of 9. 00 for diagnosis) and also dealer cannot perform recall before march 8, 2023. * no warning lamps, messages or other symptoms appeared before this and was even at the certified dealership in dec. 2022 for oil change without any other symptoms. |
| Category | Electrical System, Fuel System, Diesel, Structure |
| Date | Feb 10, 2023 |
| State | CO |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 22v835000 (electrical system), 21v880000(fuel system, diesel), and 22v904000 (structure). The dealer was made aware if the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Service Brakes |
| Date | Feb 10, 2023 |
| State | MI |
| Description | The contact owns a 2020 ram 2500. The contact stated that on multiple occasions while the brake pedal was depressed, the vehicle failed to engage the connecting trailer as designed. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear passenger's side wheel speed sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the issue was currently being developed and the contact was provided a case number. The failure mileage was approximately 24,000. |
| Category | Fuel System, Diesel |
| Date | Feb 09, 2023 |
| State | WI |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel:delivery:fuel Pump |
| Date | Feb 01, 2023 |
| State | MT |
| Description | 2020 dodge ram 2500. Consumer writes in regard to nhtsa safety recall 21v-880. The consumer stated the wait time for both recalls is unreasonable and parts are not readily available to perform the recalls. |
| Category | Unknown Or Other |
| Date | Feb 01, 2023 |
| State | TX |
| Description | I cannot find the complaint link on the website so I'm logging a complaint here. Fiat chrysler automobiles (ram) is not repairing the 2021 recall fast enough. It is now 2023. This is a safety issue! Over 1 year and still no fix/part. |
| Category | Engine, Fuel/propulsion System, Structure:body |
| Date | Jan 31, 2023 |
| State | CA |
| Description | Recall is not being completd in a timely manner. We have not had any incidents but we have been waiting since august of 2022 for the dealer to receive the parts to complete the recall. We have been told that we are on a waiting list and we're actually on the waiting list at 2 different locations. I read online that I should file a complaint if the recall is not completed in a timely manner. We are driving the vehicle with the risks these recalls pose and do not want to have to go through any incident or accidents. |
| Category | Electrical System |
| Date | Jan 29, 2023 |
| State | TX |
| Description | On the date of 11/11/2022 the vehicle experienced an electrical fire in the engine compartment. This happened after the vehicle completed a heater grid cycle before starting remotely. All signs of the fire from photographs clearly show the fire starting from the ground bolt location of the heater grid. This seems to be a common issue when researching forums among other owners of the same vehicle with the same engine options. There were no warning lights or other indications of a problem with the vehicle before this happened. Thankfully I keep a fire extinguisher in my vehicle and was able to save the vehicle. It is currently at a dealership awaiting parts and further confirmation of the fire source. |
| Category | Engine, Power Train |
| Date | Jan 27, 2023 |
| State | MT |
| Description | The contact owns a 2020 ram 2500. The contact stated the check engine warning light was illuminated. The vehicle was taken to a dealer where the ecu system was reset. The contact received notification of nhtsa campaign number: 22v835000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 17,500. |
| Category | Fuel System, Diesel, Service Brakes, Hydraulic:power Assist:electric:control Module |
| Date | Jan 24, 2023 |
| State | TN |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to secret city chrysler dodge jeep ram (1005 oak ridge turnpike, oak ridge, tn 37830) for the guard rail to be replaced; however, no repair was performed due to not having the correct replacement parts size. Additionally, the dealer was unable to duplicate the failure of an abnormal odor detected while the vehicle was turned on. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 21,000. |
| Category | Fuel System, Diesel |
| Date | Jan 23, 2023 |
| State | GA |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System, Power Train |
| Date | Jan 18, 2023 |
| State | TX |
| Description | I have had this recall since november of 2021. Been to dealer here odessa tx 5 or 6 times . Had three month appointment prior to this last time I took it in. Drop it off /december 5 2022 here it [xxx] picking it an. 18 still nothing they tell me theirs one vehicle in front of me I will be next. To tomorrow I plan on picking it up fix or not...... Leary to drive it much on count of this recalls... Please help...... Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Fuel System, Diesel, Fuel System, Diesel |
| Date | Jan 11, 2023 |
| State | AZ |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jan 07, 2023 |
| State | AZ |
| Description | I have 3 open recalls and my local dealer states that they are not being provided with the parts to make the necessary repairs. If that is true then shame on chrysler / dodge for not providing martin swanty with the necessary parts to make these repairs. It's been over a year for some of these recalls, this is beyond unprofessional. |
| Category | Fuel System, Diesel, Power Train |
| Date | Jan 06, 2023 |
| State | CA |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and 22v835000 (power train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility/wiper |
| Date | Dec 13, 2022 |
| State | LA |
| Description | 2020 ram 2500 air blows through defrost vents in all modes, causing windshield to fog up making it impossible to see. This almost caused me to wreck while pulling my camper at night. |
| Category | Electrical System, Seats |
| Date | Dec 11, 2022 |
| State | WY |
| Description | Right rear seat heater got so hot it burnt a hole in the seat. This happened without any warnings. Seat cushion material was burnt badly enough that an interior fire may have resulted. There were no warnings/messages. Nor symptoms of problems prior to the incident. |
| Category | Fuel System, Diesel |
| Date | Dec 02, 2022 |
| State | FL |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system/diesel). The local dealer was contacted, and he was informed that the part to do the recall repair was not yet available. Recently, the contact stated that an abnormal humming noise was coming from the engine. The contact also stated that while driving 70 mph, the service required message flashed on the instrument panel but quickly disappeared after illumination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. |
| Category | Power Train |
| Date | Nov 28, 2022 |
| State | AR |
| Description | Went to cross a highway, started accelerating and about halfway across the road, the accelerator acted as if if just stopped working, and almost caused a collision with oncoming traffic. Managed to coast across the road, and get out of harms way. Tried to take off again and got to approximately 20mph and the accelerator stopped working again. Took off again and the truck seemed to be ok, then at random the accelerator would just stop working. Got it back home, until I get get it to a dealership. |
| Category | Fuel System, Diesel, Power Train |
| Date | Nov 21, 2022 |
| State | FL |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 22v835000 (power train) and 21v880000 (fuel system, diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted but informed him that parts for both recalls were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 15, 2022 |
| State | AL |
| Description | 06/??/22 I contacted dealer about high pressure fuel pump issue. Service dept. Stated they would have to order new pump , would be in august,, & take 2 days to complete.. Waited until september 2022 to contact again about recall, basically hung up on. Contacted again a few weeks ago . Left complete message stated all that transpired so far w/ vin # & call back # no response a failure of this part can cause a catastrophic engine failure... |
| Category | Fuel System, Diesel |
| Date | Nov 15, 2022 |
| State | NM |
| Description | The contact owns a 2020 dodge ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Nov 14, 2022 |
| State | TX |
| Description | The vehicle was placed into park and the "p" began flashing by when I stepped out of the vehicle it began moving backwards. I jumped into the vehicle and the gear selection showed the vehicle in reverse so I replaced the vehicle into park but the door struck an object which bent the door towards the front end of the vehicle damaging the hinges and the fender. Ram customer care was contacted and the vehicle was inspected at an authorized dealer who found no issue with the vehicle. |
| Category | Fuel System, Diesel |
| Date | Nov 10, 2022 |
| State | TX |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Nov 08, 2022 |
| State | WA |
| Description | This complaint is regarding nhtsa recall #21v-880, or manufacturers recall # y78 safety recall regarding main fuel pump replacement on my 2020 dodge ram truck with a cummins diesel engine. I brought this recall to the attention of my servicing dealer in feb of 2022. They advised due to covid manufacturing delays, it would be a long time before my truck would be repaired. I spoke with them yesterday, nov 7-22, they advised I am still number 40 on the list and that they are only allowed to order one pump per week. This process is unacceptable. I have not been driving the truck due to the potential safety concern of a failed pump causing loss of power and potential accident in traffic. I have found out thru dealer sources that there are 371 of these pumps in parts depot in portland oregon, 2 hrs from my house. So it doesn't seem there is a shortage of these parts, as there are several parts depots across the nation with these stocked. This is a consumer safety issue that should be addressed in a timely manner. It seems that it is being treated as a convenience issue. Please advise, thank you. |
| Category | Fuel/propulsion System |
| Date | Nov 07, 2022 |
| State | UT |
| Description | Recall: y78nhtsa 21v-880 - dealer larry h miller dodge chrysler jeep ram unable to perform work in a timely manner- stated that they are able to order only one (1) hpfp every 7 days and the wait tome is over 10 months! I believe the failure of this pump creates a likely situation of causing death and/or injury that would make this more critical than a 10 month wait. Is there any legal remedies to get fca and cummins to perform their repairs timely? I made an appointment and gave the recall # and made arrangements for transportation as repair will take more than one day. At no time was I informed of the backlog. This should have been communicated by nhtsa, fca, and lh miller. When I called fca hotline 800-853-1403 and spoke to loretta the response was anything but helpful -more the attitude of we don;t care and it will be fixed when it will be fixed |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Oct 16, 2022 |
| State | MN |
| Description | The radio/uconnect system won't turn on. It'll take days before it will turn on every time it stops working. It's been doing this on and off since I bought the truck. Backup alert won't work the blind spot alert doesn't work |
| Category | Power Train |
| Date | Oct 14, 2022 |
| State | TX |
| Description | Unknown-transmission, available for inspection. Truck lost power getting onto interstate and would not go over 65. After stopping and starting again, truck would not shift out of 2nd, until it jerked.. Once stopped again, transmission would not shift from park to drive until vehicle was turned off and restarted and bucked and jerked to side of road. Truck will be taken to dealer 10/14/22 to ram service center in clyde tx. Truck was inspected by auto nation waco tx service center 9/17-9-24 with nothing found. There was a buck, then vehicle traveled for about 3 miles then lost allforward power and would go 50mph at 3000 rpm and trans temp rose to 227. Truck was parked and will have to be towed to service center in clyde tx |
| Category | Fuel System, Diesel |
| Date | Oct 04, 2022 |
| State | AR |
| Description | The contact owns a 2020 ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that he was able to maneuver the vehicle off the roadway and the vehicle failed to restart. An unknown warning light was illuminated. The vehicle was hitched to another vehicle and taken to the residence. Additionally, the contact stated that the vehicle was taken to the dealer after receiving nhtsa campaign number: 21v880000 (fuel system, diesel) and it was confirmed that the part was unavailable; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer to be diagnosed. The contact was provided a case number. The failure mileage was approximately 50,000. |
| Category | Fuel System, Diesel |
| Date | Sep 19, 2022 |
| State | TX |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and sewell chrysler dodge jeep ram (1320 us-385, andrews, tx 79714) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel/propulsion System, Steering, Visibility/wiper |
| Date | Jul 27, 2022 |
| State | IN |
| Description | I am concerned that recall 21v-880 was issued nov. 12 2021 and there is still no fix available. I just got home from my local dealer. My intention was to get an appointment to take care of all three of the open recalls on my vehicle on one service visit. They say they can do two of them but not 21v-880. How long is an adequate wait time for a solution ? |
| Category | Structure:body |
| Date | Jul 26, 2022 |
| State | SD |
| Description | The tailgate on this truck has opened 11 times now while driving down the road. I take it to the dealer and they do nothing about it and say none of their diagnostics show anything. I have researched this problem and for the past consecutive years prior to this year's model, the same issue has been recalled. This last time it happened, it came down while pulling a trailer which bent the tailgate and items fell out of the back of the truck. I took it back to the dealer who stated the same thing and said they would order some parts to replace as they said they have had issues with the (I believe they said right side) bolts or mechanism with precious years but have never contacted me back. Now it continues to open and I have a bent tailgate because of it. Yet no one will do anything about it without me having to pay when it should be warrantied or possibly recalled as obviously the issue in 2020 models is still not corrected. 6/13/2022 was the last time it happened, but it started in january of 2021 and has opened 11 times to date. |
| Category | Fuel System, Diesel |
| Date | Jul 13, 2022 |
| State | MS |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not available. The contact stated that he received the recall notification earlier in the year. The contact stated that the vehicle was taken to the dealer and it was confirmed that the part was not yet available. The dealer stated that they could not provide an estimated date of when the part would be available. The manufacturer was made aware of the issue and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jul 13, 2022 |
| State | AZ |
| Description | The spare tire was/is mounted incorrectly under the truck. This has caused the sidewalls in the spare tire to rub causing massive damage to the sidewalls making the tire unusable. If the tire is used it will blow out and cause a major accident. |
| Category | Air Bags |
| Date | Jul 11, 2022 |
| State | TX |
| Description | Side airbag from drivers seat deployed and caused burs to the driver. The vehicle struck a deer and the drives side curtain airbags deployed. The front air bags did not deploy. Insurance and dealer have been contacted. |
| Category | Fuel System, Diesel |
| Date | Jul 07, 2022 |
| State | SD |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jul 06, 2022 |
| State | TX |
| Description | Gear shifter and vehicle dash does not accurately reflect the vehicle's gear. Putting the truck in neutral today resulted in an accident as it was still in drive and had the ability to accelerate. Another similar incident was putting the vehicle in reverse from drive, but truck was stuck in neutral. Putting the vehicle in park resulted in reverse, etc... There are no prior warnings or faults in dash and it just spontaneously occurs at random times. |
| Category | Fuel System, Diesel |
| Date | Jun 16, 2022 |
| State | WA |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and 22v140000 (service brakes, hydraulic, electronic stability control) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that the recall repair of the vehicle would be completed in approximately 14 months due to parts availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they could not assist. The contact stated that the vehicle was running rough while idling. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000. Parts distribution disconnect. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jun 10, 2022 |
| State | NV |
| Description | See dealer exhaust system exhaust required was on the display. This happened with me , wife, 2 year old and 6 year old in the truck. It just felt and sounded as if the truck dropped gears and slowed down in the middle of high traffic with big rigs on a busy interstate. I put on hazard immediately to warn the trucks behind me. Do to immediate loss of power and limp acceleration. As I tried to assess the situation safely and quickly as possible , I nearly got rear ended by several big rigs as they tried one by one to avoid me at the last second. Me and my family are safe but I am in shock still as we managed to get out of the way regained my composure to get my family safely off to the next ramp when traffic slowed to avoid having my family in high traffic danger. This issue is a severe danger to the general public and anyone in the road with this type of malfunction. I as so many other families who were in the same situation,stranded and barely avoided serious and substantial injuries and death. If this was due to the cp4 system, I would have these rigs of the road asap. I also had the dealership ,before, I left nevada,to go and get my new concession trailer in georgia had the fuel filters changed. The oil and filters changed, an update for the truck and asked and arranged for the new cpu unit to be installed. I also asked the dealership mechanic if it was advisable to drive out to georgia to get my food truck and he said yes. I'm not sure if this is the issue, but my research point to this direction. There are forum on this. With stories like mine and the outrageous safety hazards this has caused. It is a defect that needs immediate action. This defect does not trump my family's life or any other innocent lives. This puts me and my family out of a truck to get to georgia to pull my concession trailer back home. We are literally stuck and stranded in missouri. This defect has put me and my family in a vulnerable position which could be a serious hazard to us thanx |
| Category | Engine, Fuel System, Diesel |
| Date | Jun 07, 2022 |
| State | GA |
| Description | The contact owns a 2020 ram 2500. The contact stated while driving 35-40 mph, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. There was no warning light illuminated. The contact depressed the brake pedal and continued driving 20 mph. The contact veered to the side of the road. The check engine warning light was illuminated. The contact drove the vehicle to the local dealer at a slower speed. The vehicle was not diagnosed or repaired. The contact became aware that the vin was included in nhtsa campaign number: 21v880000 (fuel system, diesel) which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000. |
| Category | Seat Belts |
| Date | May 06, 2022 |
| State | CO |
| Description | Seat belt retractor failure starting ~40k miles, both front seats. Beginning around 40,000 miles both driver and passenger front seat belt retractors failed. This means the belts do not retract back after being pulled out to buckle, leaving a flaccid and loose belt that does not properly protect the wearer in a crash. It has been a consistent (not intermittent) problem since. Dealer service at 65k miles revealed both seat belt retractors failed. No warning lights/error messages involved. A recall exists for the prior model year (2019) same model (ram 2500) for the same issue. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Apr 25, 2022 |
| State | GA |
| Description | Wanted to explain what happened to the truck. Left the house as normal, pulled out of the driveway. Normal acceleration around 45mph, truck started to spit and sputter making loud knocking noises in the engine. Lost complete power. Truck shut off by itself. Was able to crank back up and drive it back home with vigorously vibrating and sputtering. I was only about 200 yards from my driveway when this happened. Truck is not driveable. |
| Category | Equipment:electrical:navigational System(global Positioning System) |
| Date | Apr 19, 2022 |
| State | VA |
| Description | The contact owns a 2020 ram 2500. The contact stated that the navigation system was inoperable. The contact called the local dealer and was informed that the sirius xm radio was needed for the navigation system to be operable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The failure mileage was approximately 33,500. The vin was not available. |
| Category | Engine, Fuel/propulsion System |
| Date | Apr 12, 2022 |
| State | GA |
| Description | I have tried to get a new fuel pump from the dealer. No such luck yet. Now my truck is not drivable. It has multiple misfires and sounds just downright horrible. This truck has been serviced religiously. I have done everything the truck needs done at the times it needed done. Now the truck again is not drivable. The engine sounds like it is about to blow. I need someone to tell me what I need to do now. I do not have thousands of dollars to put into this truck, all because the fuel pump has not been available. |
| Category | Electrical System |
| Date | Apr 09, 2022 |
| State | MO |
| Description | Multiple electrical issues since new. These include passenger seatbelt light and sound flickering, battery failed after leaving me stranded. Most recent was the heated steering wheel quit working. When I took it to the dealer to repair they said I had a bad clock spring but it is back ordered. Without any repair my heated steering wheel now works but my horn doesn't function and cruise control doesn't work properly. There is clearly a vague underlying electrical issue causing failures. |
| Category | Engine, Service Brakes, Steering |
| Date | Apr 04, 2022 |
| State | PA |
| Description | while driving up snow covered inclined driveway. Truck started to spin and stopped going forward. Starting to slide backwards the engine shut off and I lost power steering and power brakes. Managed to re-start while sliding backwards but the engine shut off again resulting in a sideways crash into a tree. Thus causing 00. 00 truck damage but no bodily injury. My insurance covers damage but I am out a 0. 00 deductible. The engine shutting off happened the year before but I was able to stop the slide in time. I just received a recall ("z20/nhtsa 22-140") and I'm not sure if that problem is a cause of my incident. I did not notice any warning indications during or before the incident. I have not contacted fca or my dealer yet. |
| Category | Unknown Or Other |
| Date | Apr 04, 2022 |
| State | TX |
| Description | Recall remedy not yet for three month |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 30, 2022 |
| State | OH |
| Description | Fca started a recall in october of 2021 for the high-pressure fuel pump on 2020-2022 ram 2500 trucks with the 6. 7 cummins turbo diesel. This recall can and has been catastrophic to the fuel systems and engines. As of 3/30/2022 there still is no remedy. I am experiencing engine shutter and shaking and hard starts on a vehicle with only 24,000 miles on it which I believe is due to the failing fuel system and fuel pump. I would like to know if this recall can be expedited and the problem corrected before catastrophic failure happens. |
| Category | Fuel System, Diesel |
| Date | Mar 30, 2022 |
| State | WA |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Diesel |
| Date | Mar 11, 2022 |
| State | MI |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Visibility/wiper |
| Date | Mar 05, 2022 |
| State | CA |
| Description | The tow mirror blind spot is inoperable when mirrors are in the retracted position. Makes it extremely hard to tell if another vehicle is next to you. The blind spot mirror is only effective when the mirrors are placed in the tow position. |
| Category | Fuel System, Diesel |
| Date | Mar 02, 2022 |
| State | WA |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Diesel |
| Date | Mar 01, 2022 |
| State | TN |
| Description | The contact owns a 2020 ram 2500. The contact was made aware of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Fuel/propulsion System, Wheels |
| Date | Feb 20, 2022 |
| State | MN |
| Description | The tires have premature wearing and cracking . Tires need to be replaced the def tank was replaced in 2021 and once again needs to be replaced. The plug for heating er on the oil pan is defective and sparks. The radio shuts off and won't come back on. The blind spot sensors don't always work. Truck sometimes won't go into park or let you shift it off |
| Category | Structure:body |
| Date | Feb 11, 2022 |
| State | VA |
| Description | Engine compartment hood insulation liner design is deficient and is coming loose from edge closest to windshield. The design of the insulation liner has no trim pins on the back half of the liner and relies on shaped stiffening to keep it up on the hood. Vehicle is under warranty, but the ram service department indicated that there's currently no fix identified. They have had numerous complaints. They indicated that even one of there service technicians has the same issue. The reliance on the liner shape stiffening is insufficient and is sagging. This could become a hazard if it drops down on the engine. |
| Category | Unknown Or Other |
| Date | Feb 10, 2022 |
| State | WA |
| Description | I brought my ram 2500 2020 with 35000 miles into the dealer and they need to replace all the gaskets. I had an oil leak. |
| Category | Fuel System, Diesel |
| Date | Jan 24, 2022 |
| State | WA |
| Description | The contact owns a 2020 ram 2500. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression the accelerator pedal without warning. The contact then received a notification for nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The dealer was notified of the issue; however, the contact was informed that parts were not yet available. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 17,000. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Jan 24, 2022 |
| State | CO |
| Description | On 1/21/2022 I was driving from grand junction co, to my home in broomfield co. Halfway through the 250 mile trip, I received a warning 'low def'. I looked at my def tank gauge as soon as I got the message - it read 1/4 tank. A couple minutes pass and another message displays - service diesel exhaust system - see dealer and my truck immediately loses power and dies when I'm in the fast lane - eastbound I-70 to denver. I pulled into the slow lane and finally off the side of the interstate. I did not go into limp mode, never received the countdown message '250 miles until limp mode', and the truck would not start once I was on the side of the interstate. It died just west of vail colorado. The weather was approx 25 degrees and snowing. I then contacted cfa roadside assistance, which came with my purchase. After speaking with a representative, I was told a tow truck was on the way. I was then told I needed to get a taxi to pick me up on the interstate, because I wouldn't be allowed to ride with the tow driver to safety. The tow never came. I called cfa a second time, 4 hours later and spoke with a second representative that told me the tow had been canceled. I was never notified of the tow cancelation and was told cfa would arrange for a second tow. They never arranged a second tow, and still haven't reached out to check on my condition. I'm going to reiterate, I was left in freezing, snowing conditions in the rocky mountaints with no way to start my truck and no assistance from the roadside assistance program I've paid for w/the vehicle purchase. In a desperate attempt I returned to my vehicle with def fluid hoping adding additional def would allow me to start the vehicle. My safety was put at risk trying to fill the def tank on a blind interstate curve, in snow and icy conditions, with semi's passing two feet away. I was not able to restart the truck after adding def. Now my truck as at ram silverthorne, and they won't look at it until 2/17/2022. |
| Category | Fuel System, Diesel |
| Date | Jan 20, 2022 |
| State | CA |
| Description | The contact owns a 2020 ram 2500. The contact stated that while driving at 75 mph, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for nhtsa campaign number: 21v880000 (fuel system, diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 10,000. The vin was unavailable. |
| Category | Fuel System, Diesel |
| Date | Jan 20, 2022 |
| State | IN |
| Description | The contact owns a 2020 ram 2500. The contact received a recall notification for nhtsa campaign number: 21v880000 (fuel system, diesel) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Jan 09, 2022 |
| State | NC |
| Description | When I unlock my truck and enter, my odometer adds hundreds of miles to the mileage. L have a video recording of this happening and I made a few screen shots to upload in this form. It has been happening since I bought the used truck but I wasn't fast enough to record it until today. If ram is doing this to all it's trucks, this could be as big as the volkswagen diesel scandal. Imagine shortening the warranty mileage of all ram vehicles to increase repair income! |
| Category | Visibility:defroster/defogger/hvac System |
| Date | Dec 28, 2021 |
| State | NY |
| Description | The contact owns a 2020 ram 2500. The contact stated that the defroster/defogger failed to work while plowing snow. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 2,000. |
| Category | Fuel System, Diesel |
| Date | Dec 23, 2021 |
| State | NY |
| Description | The contact owns a 2020 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms part not available. The failure mileage was approximately 48,000. |
| Category | Fuel/propulsion System |
| Date | Dec 23, 2021 |
| State | AZ |
| Description | High pressure pump failed, while traveling, engine died and would not restart. |
| Category | Electrical System, Service Brakes |
| Date | Dec 06, 2021 |
| State | OK |
| Description | 2nd visit to dodge dealership, while towing a trailer with the trailer electrical plug in use, the trailer breaks keep going out, I am driving down the road and the dash warning comes on saying the trailer breaks are disconnected. When trying to stop, at first I will not have trailer breaks, so I have to bare down on the truck brakes to stop the trailer, then the trailer brakes start working and jerks the truck back. Also, when not towing a trailer the dash warning comes on saying incompatible trailer?? No trailer is plugged in. At the dealership all day, they are telling me nothing is wrong. It is not the 5th wheel trailer, I spent |
| Category | Electrical System, Service Brakes |
| Date | Dec 06, 2021 |
| State | OK |
| Description | The trailer electrical plug located on the sidewall in the bed of the truck was not connected at the factory. I could have experienced a complete trailer braking system failing when towing my 5th wheel. Yes, vehicle was inspected by harper dodge in alcoa tn, the trailer electrical plug was connected to the electrical system. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 04, 2021 |
| State | NC |
| Description | Summary - 2020 ram 2500 cp4 fuel pump failure we departed on saturday oct 16, 2020, for a trip from our home in raleigh nc to florida for our 35th anniversary. The truck sputtered then stalled on the side of interstate 95 (southbound) in south carolina about 60 miles from the georgia border. We were towed to the nearest ram dealership (butler chrysler dodge jeep ram) in beaufort, sc. The earliest we could get a rental was the following wednesday (10/20) so decided to stay nearby at a local beach. We came back through on friday to finally get our rental and returned home. Today is 11/4 and we still don't have our truck. I was told the problem was the cp4 fuel pump. Apparently it disintegrated (their words) and threw metal shavings all through the fuel system. They told me they had to change everything from the fuel tank all the way to the injectors. The last of the parts are supposed to be in later today, so am looking at driving the 5 hours back down to beaufort sc this or next weekend to pick up the truck depending on when the repairs are made. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Nov 03, 2021 |
| State | NC |
| Description | I was driving my truck on 10/26 approximately 9 am when the engine made a loud knocking noise and then proceed to make a erratic clanking noise. The truck proceeded to completely shut off while driving, rendering me unable to control the vehicle as all systems shut down. There were no warning lights present or any other warning signs. It coasted to a stop on the side of the road. The safety of myself and anyone around me was at high risk as I had no ability to control the vehicle. The vehicle only has 12,000 miles on it so I had it towed to the closest dealership, autostar of hendersonville nc. It took a week to get a diagnosis because their solitary diesel tech was on vacation. They offered my no loaner vehicle and fca has not made an adequate offer to cover the full cost of a loaner vehicle. The diagnosis on the vehicle was a high pressure fuel pump failure. I currently have not eta on parts and no vehicle to drive. It is my understanding that nhtsa is already investigating this issue. Multiple attempts made to get help with a loaner vehicle, an eta on parts/install have all been met with deflection from dealership and fca customer care representatives. Any attempt made to inquire if the new fuel pump/system has been adequately updated to ensure this wont happen again has not been answered. Any attempt made to inquire if this issue has cause long lasting damage to the engine has not been answered. This is a serious problem and needs to be remedied. Fca needs to step up and take care of its customers. |
| Category | Fuel/propulsion System |
| Date | Oct 29, 2021 |
| State | CA |
| Description | On 10/23/21, I was driving my 2020 ram 2500, diesel cummins pick up/crew cab limited, I purchased brand new in july, 2020, my vehicle has approximately 27,000 miles, this past weekend on the freeway during my return home, the truck slowed completely, no power to the engine. I received a message one the screen "exhaust system service required see dealer." complete loss of power for no reason. Again, because the truck had no power. I called a towing service and had the truck towed to the dodge / ram dealership where the truck was purchased. Later on 10/28/21, I learned that the nhtsa had opened an investigation to the ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. The nhtsa officially noted their investigation of the 2018-2020 ram trucks, including this model with the 6. 7-liter cummins diesel engine on their website. According the nhtsa website, on 10/29/21, there have been 18 reports of fuel / propulsion systems. Without the fuel pump, specifically the cp4 the fuel pump system, diesel engines do not function in longevity as the should. As of 10/29/21, dodge /ram, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, nothing in writing. I am under the understanding that regardless, if the repair is made on my truck, this fuel pump system failure issue with ram was first reported in 2019, dodge/ram has allowed for these trucks to be sold with knowing the potential issue existed. These trucks must be repaired or otherwise returned to the dealership/ manufacturer for full purchased price. |
| Category | Electrical System, Service Brakes, Steering |
| Date | Oct 28, 2021 |
| State | AL |
| Description | My driver was driving 25mph when the whole dash and interior lights started flashing and the dash said electric steering was unavailable and 4wd disabled and braking disabled , the truck could not be steered or braked , my driver had to use the emergency brake to stop the truck and gooseneck trailer attached . The electrical disabled all electrical braking including trailer brakes and steering and 4wd . The transmission is also randomly doing a hard downshift into 4th gear and slamming him into the dash and will be stuck in that gear . |
| Category | Fuel/propulsion System |
| Date | Oct 27, 2021 |
| State | CA |
| Description | On 10/21/21, I was driving my 2020 ram 2500, diesel cummins pick up/crew cab big horn purchased brand new, this year on the freeway during commute hours and the truck stopped completely, no power to the engine and without warning. Complete loss of power for no reason. I called a towing service and had the truck towed to the dodge dealership where the truck was purchased. Again, because the truck had no power. Later in the morning of 10/21/21, I learned that the nhtsa had opened an investigation to the ram 2500 regarding the fuel propulsion system and the dealership said no recalls were listed on my truck. On 10/14/21, the nhtsa officially noted their investigation of the 2018-2020 ram trucks, including this model with the 6. 7-liter cummins diesel engine on their website. According to an announcement by nhtsa oct. 14, there have been 22 reports of pumps failing on the website. Without the fuel propulsion system, diesel engines don't run. As of 10/27/21, mcpeek dodge, the dealership who sold and currently has my truck for diagnostic purposes and repairs, has yet to provide documentation as to exactly what happened to make the brand new truck stop running. They have provided minimal communication, but not in writing. I am under the understanding that regardless of if the repair is made on my truck or this issue, this fuel propulsion system failure issue with ram was first reported in 2019 and chrysler allowed for these trucks to be sold, knowingly this potential issue still existed. Not only should these trucks be fixed, but full proof that they are diagnostically fixed, safe and of the same product originally sold should be options for these vehicles, otherwise they should be bought back in full by the manufacturer. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2021 |
| State | AR |
| Description | I was pulling a 10k lb trailer from california to arkansas. While passing a semi truck my vehicle lost engine power and left me without power steering or brakes. I was luckily able to make it to the right shoulder, vehicle would not start. Dealership found the bosch cp4 injection pump to have failed at 15,000 miles. I am lucky to have been traveling in an area of texas where I did not have too much traffic or this even could have been much worse. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2021 |
| State | SC |
| Description | My vehicle stopped in the middle of the road and it did not turn on again. This was on saturday, october 16th. At this moment it is still in the dealership without being repaired yet. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2021 |
| State | FL |
| Description | In november 2020 the high pressure fuel injection pump failed on my truck while crossing a four lane intersection. The pumpwas confirmed failed by dealership service shop. Had a check engine light and service exhaust system warning just before engine shutdown and truck was disabled in middle of intersection. |
| Category | Fuel/propulsion System |
| Date | Oct 19, 2021 |
| State | AR |
| Description | We were traveling se on I-30, in the passing lane, doing approximately 75 mph when the vehicle started shuttering. It was subtle at first, then became more violent. The engine lost power and we had to do an emergency lane change with no engine power, no power steering, no power brakes. We then coasted to the shoulder with traffic passing us and behind us speeding by. Luckily we were near an exit and we barely had enough momentum to get away from traffic. We were lucky to change lanes and exit without getting into a collision with other traffic because we went from highway speed to slow very quickly and had to change lanes and exit. It was the high pressure cp4. 2 fuel pump failure the dealer eventually informed us. They also said this is a common problem and they had several other failures just like this. |
| Category | Fuel/propulsion System |
| Date | Oct 19, 2021 |
| State | MI |
| Description | Fuel pump is not good and is a safety issue that can lead to complete engine failure and possibly a crash. |
| Category | Engine, Fuel/propulsion System |
| Date | Sep 24, 2021 |
| State | NV |
| Description | I was driving on the freeway when the truck suddenly began surging the throttle. I began to make my way to the shoulder. By the time I was in the shoulder the truck lost all power. I came to a stop and the engine began shuddering and bogging down before I was able to safely shut it off. Fortunately traffic was light and I didn't have a trailer, this could have been very dangerous had I needed to accelerate and lost all power to the truck. Dealer diagnosed with a failed cp4 injection pump, a know issue for this model year. |
| Category | Power Train |
| Date | Aug 22, 2021 |
| State | VA |
| Description | Vehicle has 26,689 mile and after driving for 30 minutes slowed came to a complete stop due to on coming traffic to make a left turn. Went down the road and the transmission ( auto) did not seem like it went in to 4 or 5 or 6 or 7 or 8 gear. The tach was over 3,000 rpms and I let off the gas and pressed down again and tach went up again and transmission never shift to higher gear. Lucky that was my street and I tried to get it to shift by gas peddle up and down and it never went higher gear and I took tach up to 5,500 rpms plus and it never tried to get out of third gear I guess. |
| Category | Electrical System |
| Date | Apr 10, 2021 |
| State | MN |
| Description | Radio and dashboard will not turn on when I start the truck. They are completely black awful screeching noise randomly from under the hood |
| Category | Fuel/propulsion System |
| Date | Mar 22, 2021 |
| State | AR |
| Description | I was traveling and around 655 miles from home. My truck was idleing and started making a loud knocking noise. I turned it off and then it wouldn't start again. I called chrysler roadside assistance and had it towed to the nearest dealer, bluebonnet chrysler dodge and ram. After my vehicle sat there for 4 days, they finally looked at it and determined that my cp4 fuel injector pump had failed. It is all covered by warranty, but now I'm 655 miles from my truck with nothing to drive. |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 08, 2021 |
| State | CA |
| Description | Truck died in traffic. Lost all power steering, brakes, etc. Almost caused a multiple vehicle accident, and left me stranded in the middle of traffic until I could get assistance to move. There was no warning or notice before the truck just quit working. A warning light came on after the truck died and stated "exhaust system failure. See dealer immediately". |
| Category | Fuel/propulsion System, Power Train, Visibility/wiper |
| Date | Mar 08, 2021 |
| State | MN |
| Description | Windshield broke . Nothing hit it. I turned the defrost on and it just started cracking. Transmission is slipping def pump went out hub caps keep flying off |
| Category | Steering |
| Date | Feb 23, 2021 |
| State | MD |
| Description | While coming to a stop I lost complete power steering and was barely able to turn the wheel to move to the side of the road. No messages, lights or codes came up on the dash. Truck only has 4,900 miles on it and was full on power steering fluid. After checking everything I attempted to drive from the side of the road. When the rpm's rose the power steering worked normal. When I approached the next stop and let my foot off the gas and the rpm's lowered, I lost power steering again at approximately 30 mph, leaving me unable to steer. |
| Category | Structure |
| Date | Feb 04, 2021 |
| State | NY |
| Description | 2020 silverado 2500. Consumer writes in regards to safety recall. *ld the consumer stated the recall repair called for the use of duct tape. After completion of the recall, duct tape was visibly protruding from the trim of the vehicle. *js |
| Category | Fuel/propulsion System |
| Date | Jan 19, 2021 |
| State | TX |
| Description | Fca switched from proven cp3 fuel pump to a cp4. 2 for model years 2019 and 2020. They have now switched back to cp3 for 2021 due to number of failures. When it fails it takes out the entire fuel system and it cost 10k for repair. My complaint is that they should recall the fuel pumps on the 2019/2020 ram 2500 models. It is the right thing to do. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 18, 2021 |
| State | MN |
| Description | Losing power while driving down the road. Losing power when pushing on gas pedal. Makes awful noise when starting. Almost sounds like a bad starter |
| Category | Steering |
| Date | Jan 16, 2021 |
| State | NV |
| Description | 'power steering unavailable service required' message appeared on instrument cluster at 4,596 miles. Power steering failure occurred while driving in light city traffic and stopped at an intersection. The vehicle is difficult to control without power steering assist. Powering car off and on did not clear the error. Nor did disconnecting/reconnecting battery terminals. Vehicle sat overnight in garage and power steering function seemed to return the following day, only to fail again after 15-20 mins of light street driving. |
| Category | Fuel/propulsion System |
| Date | Jan 06, 2021 |
| State | TN |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year however, the 2019 and 2020 owners are still at risk. The nhtsa needs to force fca to recall these trucks. |
| Category | Engine, Fuel/propulsion System |
| Date | Jan 01, 2021 |
| State | AZ |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year, however the 2019 and 2020 owners are still at risk. The nhtsa needs to force the hand of fca to recall. |
| Category | Wheels |
| Date | Dec 22, 2020 |
| State | CO |
| Description | Tpms system unavailable. Multiple sensors installed from ram and 3rd party tire/wheel stores. System has been mostly unavailable for 6 months. Reported to vehicle manufacturer and the issue has been unresolved. The system is unavailable at vehicle start-up and while in motion on any road. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Dec 20, 2020 |
| State | FL |
| Description | This is the worst truck I've ever purchased, a simple fix needed to the pulley tensioner and the clutch fan is needed.. Been to dealer twice going a 3rd time . The fuel pump cp4 is a danger to drivers and pedestrians as these trucks are meant for pulling heavy loads and mostly on interstates which makes it a danger. The cp3 is needed back in the trucks as there is a horrible fuel pump chatter at this point and an iminant failure is coming soon. Also the truck rolls in park like 5 feet for no reason while off in park |
| Category | Engine, Power Train |
| Date | Nov 17, 2020 |
| State | UT |
| Description | On september 19, 2020, purchased a vehicle and traded in a 2013 chev. On 09/27 we were driving home engine light comes on, the vehicle has less than 900 miles.. On 09/28 vehicle taken to the nearest dealership( not purchased from) in which no one would pay to have towed. It took a week to be told a new transmission was needed. Was given a run around on the timeframe for repair. Chrysler and dealership decided to have the vehicle towed to the dealership where the truck was purchased. Promised to have a transmission on 10/14. Chrysler called several days later and stated a transmission would be expedited and should arrive on 10/19. No transmission showed up. Chrysler stated a 2nd transmission was shipped and arrived at the dealership on 11/28. The truck was returned to us on 10/30. On 11/07 we were stopped at a drive-thru, tried to put the truck into drive. Would not shift into drive. Finally shifted but made a grinding sound through all gears. Returned vehicle to dealership on 11/10 due to winter storm and was informed on 11/13 another transmission is needed. I have been treated very poorly in this situation and this has cost me thousands of dollars due to my business and not having a truck. No one seems to care or will help just being told these things take time. Very unacceptable. Repeatedly told my vehicle is not part of a recall but on the service paperwork for the 1st transmission, it lists the cause as recall. |
| Category | Unknown Or Other |
| Date | Nov 14, 2020 |
| State | MD |
| Description | 2020 ram 2500 purchased brand new. I along with many others from forums and other groups are having a issue with the remote/remote start. The remote start works fine, but once the truck is remote started and running and you attempt to unlock the vehicle to enter, it won't unlock. I have had this happen numerous times and have actually had to use the physical key to open the truck when it is remote started. I have tried both remotes and it has the same issue so it can't be the remotes. Sometimes you can hold the unlock button down for approximately 5 seconds and it unlocks most of the time it doesn't. |
| Category | Fuel/propulsion System |
| Date | Nov 09, 2020 |
| State | CA |
| Description | We were just leaving the desert after a weekend trip when there was a weird noise from the engine area. As I opened the hood and the truck died and never started back up. The truck was towed to local dealer which is 350 miles from home were it sat for 7 days until we could make it back out there. My trailer was also towed and I had to use a friends truck to get it. Then stopped by the dealer to find out what's going on. Fuel system shot. 15,838 for repair. Now my truck is a 2020 ram 2500. Purchased in august 2020. 4,900 miles on the odometer. Haven't even had my first oil change yet. Dealership said they found red dye diesel in the system so fca does not want to cover the charges. I have done research on this and have found nothing harmful about red diesel. So unless they change their mind it looks like a lawyer is next. |
| Category | Unknown Or Other, Wheels |
| Date | Nov 02, 2020 |
| State | VA |
| Description | One week after driving off dealers lot the back wheel pressure sensor went bad, now one week after replacing that rear passenger side sensor the front drivers side wheel sensor now has gone bad! I have to test air pressure daily due to no sensor. The vehicle was in motion each time sensor went bad.*dt*jb*dt *tr |
| Category | Engine, Unknown Or Other |
| Date | Nov 01, 2020 |
| State | NV |
| Description | Have a squeak that started about 200 miles ago, (have 4900 mile on truck). Did some research and many other people have this problem with the 2019-2020 cummins 6. 7 motor. It seems to be some sort of pulley or the belt. The truck is brand new with only 4900 miles and should not have any squeak coming from the belts or pulley. People are having to replace pulleys and belts 7 plus times and still the problem hasn't been fixed. Dealer I took my truck to couldn't fix the issue. Fca needs to address this. |
| Category | Electrical System, Wheels |
| Date | Oct 21, 2020 |
| State | WA |
| Description | This vehicle was bought less than a month ago. The first week 3 tires sensors are out and not working, then yesterday, oct. 20, 2020 the engine light came on and won't go out. We called the dealer and were told that it wasn't any problem to keep driving the truck. They told us the soonest they could see it was this friday, oct. 23, 2020 and they do not have any loaners. So here I am stuck at home afraid to drive the ram truck costing more than ,000 because I might ruin the engine. This is uncalled for in a brand new vehicle!!*dt*jb*dt*tr |
| Category | Fuel/propulsion System |
| Date | Oct 20, 2020 |
| State | TX |
| Description | Truck lost power and died while driving on the interstate. Truck would not crank again after it lost power. Fuel injector pump exploded sending metal throughout the entire fuel system. |
| Category | Steering |
| Date | Oct 13, 2020 |
| State | TX |
| Description | Power steering suddenly failed while driving. |
| Category | Wheels |
| Date | Oct 07, 2020 |
| State | TX |
| Description | At 63 miles my left front tire pressure sensor stopped reading. It started to work after about 200 miles. Then at about 400 miles, the right rear sensor stopped working and is still not working. Brand new truck! I have made 3 trips to my selling dealer and they can not get the replacement sensors. A friend of mine has the exact same truck and similar failure at two weeks of ownership. My concern is that there is a much larger problem than fiat is admitting to. No replacement sensors available means that many are needing to be replaced as they are failing. In the mean time, I am driving with an incomplete tps system. I ask that you look into this major safety concern.*dt *tr |
| Category | Equipment:electrical:navigational System(global Positioning System) |
| Date | Oct 01, 2020 |
| State | NY |
| Description | 2020 dodge ram 2500. Consumer writes in regards to defective gps navigation system. *ld the consumer stated the gps would direct the vehicle under overpasses even though it shouldn't have as the camper it was towing was too large. The manufacturer was contacted and knew of the defect, but did not have a solution. *js |
| Category | Fuel/propulsion System |
| Date | Sep 28, 2020 |
| State | NV |
| Description | I was hauling a 24' enclosed car trailer from san diego to las vegas. It was loaded with a car that I had just picked up from the painter and was looking forward to getting it back home. As we were going through the victorville area on interstate 15 the engine appeared to have a misfire or stumble. Shortly after that an alert message appeared on the dash regarding an exhaust emission service was needed. Shortly after that the truck started to lose power and another warning appeared regarding a service electronic ignition was needed and then the truck went into limp mode. I was able to get across three lanes of freeway traffic before barely being able to make it off the freeway. I was able to find a relatively safe area to pull over and turned the truck off. It wouldn't then restart so we were stranded about 200 miles from las vegas. |
| Category | Steering |
| Date | Aug 07, 2020 |
| State | TX |
| Description | While driving down the highway power steering quit working followed along with a light on on the dashboard claiming that power steering failed. It became extremely hard to turn even at highway speeds. |
| Category | Steering |
| Date | Jul 02, 2020 |
| State | KY |
| Description | The vehicle randomly navigates left or right without warning, also the steering wheel has almost not affect to the vehicle going straight. This happened when the vehicle is in motion, road condition does not matter it is affected on both city roads and highway roads. Very dangerous when on the highway pulling a trailer. |
| Category | Electronic Stability Control, Service Brakes, Vehicle Speed Control |
| Date | Jun 10, 2020 |
| State | GA |
| Description | The service anti-lock brake message comes on followed by the service electronic stability control. Sometimes the forward collision warning also flashes unavailable. When this happens, if I try to use the cruise control I get another message that says cruise control unavailable. This began happening the week I picked up the truck in march and was intermittent, happening every 2nd or 3rd day. Now it happens almost every time I start the truck. I did not take the truck back to the dealer until 3 june 2020 because of the coronavirus. *tr |
| Category | Unknown Or Other |
| Date | Jun 04, 2020 |
| State | CO |
| Description | Vehicle engages the forward collision warning and active braking at reduced speeds when turning inside of a parking garage. Numerous complaints online confirm similar instances. I had to manually turn off the forward collision active breaking just because it was so sensitive I was not able to move at any speed inside of a parking garage (particularly when approaching a corner to move up in levels) without the active braking occurring. Any vehicle following would be at increased risk of colliding with my vehicle. *tr |
| Category | Structure:body |
| Date | May 03, 2020 |
| State | FL |
| Description | Passenger side rambox plastic covering is warping. Rambox's plastic cover is secured to the side of the rambox structure via double sided tape. Due to temperature changes the plastic covering expands and contracts in cold and hot environments, causing the plastic panel to warp, and causing the 3m tape that is used to secure it to the rambox structure to fail. |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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No legal issue but I just bought a 2020 Big Horn 2500 diesel with the wonderful DEF system. With almost 20K miles on it at time of purchase, only 1 of 4 recalls had been remediated. I have had them done. My issue is with DEF. Aparently this truck can’t be just for Sunday drivin or it will have diesel emission fluid issues in the form of carbon bulid-up. At over $5 a gallon plus a bit of cost for the DEF, I wasn’t planning any long trips. If this system fails, it’s prohibitively expensive and I’m sure, not covered by any warranty or lemon law. I took a hit on the trade-in and I wasn’t looking for a Dodge but the numbers looked ok on paper. Now I’m wondering if I should take another hit by selling it.
No legal issue yet. Your site is very informative. 2020 Ram Tradesman 2500 diesel stopped running. This is day 6 in the shop. Have to wait it out. Passed all computer test and the shop has no idea what is wrong yet.
Thanks