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The 2022 Ram 2500 is a heavy-duty pickup truck that continues to gain a lot of attention. After all, the automaker claims that this truck helps to “get the job done.” While it does for some owners, those experiencing problems aren’t so sure. Problems range from faulty electrics, visibility issues, and malfunctioning steering, to diesel exhaust fluid freezing in winter causing the DEF sensor to fail. There are also complaints that a recall repair of the powertrain, to prevent serious fire risk, isn’t available because of a lack of parts.
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Contents
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Complaint Category | Number of Complaints |
---|---|
Power Train | |
Unknown Or Other | |
Electrical System | |
Engine | |
Service Brakes | |
Fuel/propulsion System | |
Forward Collision Avoidance: Automatic Emergency Braking | |
Suspension | |
Engine And Engine Cooling:engine:oil/lubrication | |
Exterior Lighting |
Electrical system problems along with fuel/propulsion system issues are plaguing owners of the 2022 Dodge Ram 2500. But these aren’t the only components and systems that consumers are complaining to the National Highway Traffic Safety Administration (NHTSA) about. There are also problems with the powertrain, steering, visibility, forward collision avoidance, vehicle speed control, and the wheels of the vehicle.
Some problems are more serious than others, especially the electrical fault that resulted in a brand new Ram 2500 diesel catching alight and steering issues that caused a Ram 2500 to crash.
There are two recalls that have been initiated by Dodge that increase the risk of fire. The first, issued in October 2021, relates to an electrical short risk that may have been the cause of the fire mentioned above. The other is due to a problem with transmission fluid leaking. While more than 250,000 2020-2023 vehicles are potentially affected by this recall, owners are complaining that dealers don’t have the parts available to fix the issue.
Powertrain complaints to the NHTSA have escalated since December 2022. Now there are 8 in total, putting the powertrain component at the top of the list of consumer complaints.
Initially, complaints were varied. For example, the first was from an owner in Missouri who discovered his brand-new truck’s differentials were low on oil. This was an issue he’d picked up online. He reported it to the NHTSA because it “could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil!”
Another complaint, from an owner in Massachusetts, describes how the transmission malfunctioned. After releasing the accelerator pedal, “ the vehicle continued to accelerate,” the complaint states. The truck “started shuddering and the transmission failed to shift to the intended gear. There was an abnormal burning odor of transmission fluid inside and outside the vehicle. There was a message displayed that the transmission fluid was overheating.” But the dealer wasn’t able to determine the cause of the problem.
An owner in Oklahoma complains that the transmission was bypassing at intervals. Even though the truck had been to the dealership at least 6 times, they couldn’t replicate the problem. On one occasion, when the transmission shifted down, there was a loud “internal bang.” The complaint states that it is a recurring problem that must be fixed. “The Dealership has always been helpful, but Ram will only help through their Star Group. My previous Ram 2500 had the same problem, but also, would not throw a code. It was finally fixed after 4-6 visits and the shifting solenoids were replaced, which worked.”
All the other complaints relate to recall parts not being available.
On November 10, 2022, Chrysler recalled a total of 250,079 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. This was after they discovered that pressure and heat building up inside the transmission could result in a transmission fluid leak from the dipstick tube. The recall acknowledges that leaking transmission fluid can make contact with an ignition source within the engine compartment, which increases the risk of fire.
Owners were mailed on December 29, 2022, and told that dealers would replace the transmission vent assembly and dipstick free of charge.
The first complaint to the NHTSA that the parts to do the recall repair weren’t available was on January 5, 2023, from an owner in Georgia. Since then, owners from Utah, Washington, and Illinois have echoed this complaint.
An owner from a different part of Illinois complained on January 19 that their Ram 2500 had been repaired in accordance with the recall, NHTSA Campaign Number 11503142. However, after the repair, there was no dipstick to check the transmission fluid level. No resolution was reported.
As a modern pickup, there should be no lack of features and capability with the Ram 2500. Yet, the electrical system is causing some major roadblocks. There’s even an urgent recall related to the electrical system. Dated October 12, 2021, NHTSA Campaign Number 21V798000 points out that the Cummins 6.7L Turbo Diesel engines might have an electrical short in a relay. This defect can cause a truck fire whether the engine is running or not. Plus, it affects as many as 131,177 vehicles. With this many defective vehicles around, it’s possible there’s one in every community, just waiting to burst into flames. Which is why Dodge urges anyone who might be affected to park outside and away from other vehicles until the recall repair has been done.
It isn’t clear whether this or something else caused a brand new Ram 2500 Diesel to catch fire in August 2022. The owner, from Colorado, reports that the problem started around the alternator that “made a low “whirring” or “humming” noise during a few short drives just prior to the event.” While parking the truck he “noticed smoke coming from under the hood and opened it up to find a small fire involving the alternator and extinguished it with a fire extinguisher.” The fire department ensured it was properly extinguished and conducted an investigation. But it took “three days to get the dealership to accept the truck being towed back so it can be investigated by (the) manufacturer.”
Other electrical issues relate to the blinding brightness of the infotainment screen at night and the windshield defroster malfunctioning. Both issues impact on visibility. ”
An owner from Nevada states that the infotainment screen sets the brightness to full after shifting into reverse. At night this “is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time.”
An owner from Missouri complained that he could hear air coming through the vents. However, the windshield was fogging up so he could not see the roadway clearly. No warning light illuminated.
An owner from Maryland also states that problems with the windshield defroster negatively affect visibility. This seems to relate to the u-connect 5 system and 12-inch display screen that controls all radio, navigation, phone, and climate functions.
“After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to ‘reset’ the display by pressing the volume and tuning buttons simultaneously, and after that to do a ‘hard reset’ through the radio controls. This does correct the problem, but it will eventually lock up again.”
This owner contacted the NHTSA because of the implications of losing climate controls, specifically the windshield defroster when the radio screen locks. “Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned (that) if the screen is locked up, and the defroster cannot be activated, a crash may occur.”
Ram 2500 owners are complaining that the diesel exhaust fluid (DEF) freezes in very cold weather. This damages the DEF sensor and causes the DEF system to malfunction. It is also a safety issue because it could result in drivers getting stranded in severe winter conditions. This would be particularly serious if there was an emergency to attend to.
An owner from Vermont states that when the DEF freezes, the sensor reads that the DEF tank is empty even when it’s full. He contacted his local dealer who “confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue.” However, the dealer also says “that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset.”
An owner from North Dakota has the same problem. His dealership has “explained that this is a known issue and has affected the 2019 to present model year.”
He states: “Either the DEF needs to be redesigned to not freeze or Ram needs to redesign, or go back to what they had that worked, the DEF system. This is not only an emissions issue it is also a safety issue. If the DEF system does not work, the vehicle does not meet the current emissions standards. If the vehicle goes into limp mode, you have stranded customers along (the) side (of) the road becoming a safety hazard and if the limp mode happens at highway speeds, who knows the effects on the vehicle as it slows down and creates a hazard on the highway.”
The NHTSA has only received one complaint about faulty steering, and it’s a serious one. It was filed by an owner from Virginia who was turning onto a highway exit ramp at about 60 mph.
“Adaptive steering may have caused (the) vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep, or even attempt to keep, (the) vehicle in (the traffic) lane and on the road. Adaptive steering may have prevented corrective action to prevent (the) incident.”
Unfortunately, the truck struck a guardrail as a result of these failures, “which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.”
If you think you have bought a lemon you don’t have to accept the inevitable. If your truck problems are hampering your use of the vehicle or affecting its value, we may be able to help get the lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you. And the law makes Dodge pay legal fees.
All you have to do is call the Lemberg Law Helpline or fill in our contact form, and we will assess your case free of charge.
Category | Engine |
Date | Mar 16, 2023 |
State | OR |
Description | There is an open recall that is not being taken care of by the manufacture stating my truck engine will catch fire when parked. Seems to me they should fix this as soon as possible. |
Category | Unknown Or Other |
Date | Mar 15, 2023 |
State | SD |
Description | While driving at 25mph in 4h, I heard what sounded like television static instead of the music I'd been playing with carplay. Moments later my dashboard indicators flashed wildly and randomly. Within a few seconds, smoke was billowing out of the hood and fire was visible in the engine bay. The entire vehicle eventually burned down. |
Category | Electrical System, Engine, Power Train |
Date | Mar 10, 2023 |
State | IN |
Description | Vehicle has sat for 60 days due no parts available for repair , making the vehicle usable do to fire risk. Both recalls no parts available, |
Category | Power Train, Service Brakes, Suspension |
Date | Mar 10, 2023 |
State | UT |
Description | Went in on july 2022 to trade in my 2017 dodge was looking at the 2500 2022 was told 2 times it was a big horn. Wasn't was a tradesman. After so many times in shop I went over to sales in december to find out what to do so many safety issues. They called it a lemon and trade for exact same one make model year. Had 6 people helping us and they did it as a trade in. Lost my 30,000 trade in and made to pay off lemon. They sold it when no it is legally ours since we had to pay it off. New one is in shop with so many problems and lied to |
Category | Service Brakes |
Date | Feb 24, 2023 |
State | CA |
Description | The brakes fail to work when applied. When depressing the brake pedal it sticks half way and requires continued pressing and release of the pedal before locking the disc. During the process the vehicle propels forward, creating a safety hazard that could result a serious accident and death. The malfunction occurs at low and high speeds. |
Category | Electrical System, Power Train, Unknown Or Other |
Date | Feb 17, 2023 |
State | GA |
Description | I was notified of the particulate matter (pm) sensor not being installed in the exhaust aftertreatment system of my vehicle on a post delivery survey I received. The dealership's service department has no idea about this sensor not being installed by the factory, and the response from the letter stated there would be a recall soon to have the pm sensor installed, but that has not happened over a year later. The ecu will need an update once the sensor is installed, which would allow the diesel particulate filter (dpf) gauge to function. This poses a risk to unknown regeneration occurrences, which could lead to a fire if the vehicle is parked next to dry grass or other flammable material. It also poses a significant risk for exhaust system emissions component failure in the future. The sensors and software update need to be completed as soon as possible. |
Category | Power Train |
Date | Feb 13, 2023 |
State | ND |
Description | Ram 2500 was driven and parked on an incline. Driver shifted truck from drive to park which was verified by knob showing vehicle was in park. After turning vehicle off and exiting vehicle, vehicle began rolling down the hill unattended, with engine off, while in park. Vehicle rolled down hill with engine off in park and nearly collided into house with people in it. Furthermore, there was extreme risk of injury or death trying to jump into moving truck and hit the brakes causing it to stop. Issue could harm or kill someone. Driver then attempted to simulate the issue twice and successfully recorded video on phone. Driver repeatedly parked ram truck on incline, shifted vehicle from drive to park, and lifted foot off brake pedal and vehicle began rolling down hill until brake was depressed. Vehicle was unable to be parked on hill without emergency brake being deployed or vehicle risked rolling down the hill. Owner has video footage of truck rolling down hill in park. Vehicle is scheduled to be inspected by ram service center on march 2, 2023. |
Category | Suspension |
Date | Feb 06, 2023 |
State | IN |
Description | The contact owns a 2022 ram 2500. The contact stated that while operating the vehicle, the warning message "service sway bar" was displayed along with an audible alarm. The vehicle was taken to the local dealer who diagnosed that the sway bar was faulty and needed to be replaced. The sway bar was replaced, and the failure was remedied. The manufacturer was also notified of the failure. The failure mileage was 2,500. |
Category | Power Train |
Date | Jan 23, 2023 |
State | IL |
Description | The contact owns a 2022 dodge 2500. The contact stated that the vehicle was taken to the local dealer to be repaired under nhtsa campaign number: 22v835000 (power train). The contact stated that there was no dipstick for the transmission fluid, and the contact was unable to check the transmission fluid level. There were no warning lights illuminated. The manufacturer was contacted, and the contact was referred to the nhtsa hotline. The failure mileage was approximately 5,404. |
Category | Electrical System, Exterior Lighting |
Date | Jan 21, 2023 |
State | AR |
Description | First issue (intermittent) the light control did not come on or operate the lights in the auto position to a high beam in limited visibility. The rotation knob for interior lighting would not work and the display was bright that affected seeing at night. No codes was generated and will be going to have the vehicle check out by dealership on feb 8 2023. Second issue the truck demonstrated a short loss of power (a low grinding was heard) in two instances that resulted in low acceleration when turning across traffic lane. |
Category | Engine And Engine Cooling:engine:oil/lubrication, Power Train |
Date | Jan 20, 2023 |
State | WA |
Description | The contact owns a 2022 ram 2500. The contact received notification of nhtsa campaign number: 22v835000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that approximately an hour after driving there would be a burning oil odor inside the cabin of the vehicle. The manufacturer was made aware of the issue. The approximate failure mileage was 4,000. Parts distribution disconnect. |
Category | Power Train |
Date | Jan 19, 2023 |
State | IL |
Description | The contact owns a 2022 ram 2500. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 22v835000 (power train) however, after the recall repair was performed, the contact was unable to access the transmission dipstick to check the transmission fluid. The dealer was made aware of the failure and informed the contact that the vehicle needed to be serviced at the dealer to inspect the transmission fluid. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,800. |
Category | Power Train |
Date | Jan 18, 2023 |
State | OK |
Description | Vehicle was delivered in late january, 2022. In mid march, 2022, the transmission started bypassing at intervals. The dealer could not replicate the problem with no codes available. The vehicle has been in the dealership at least 6 times with no results. Also, on a trip to colorado, the transmission down shifted on one occasion, that was so loud because of an internal bang. Turned off the vehicle and it reset. This is a recurring problem that needs to be fixed. The dealership has always been helpful, but ram will only help through their star group. My previous ram 2500 had the same problem, but also, would not throw a code. It was finally fixed after 4-6 visits and the shifting solenoids were replaced, which worked. |
Category | Unknown Or Other |
Date | Jan 10, 2023 |
State | TX |
Description | Air sounds ( windows not sealing up tight) from rear windows. |
Category | Power Train |
Date | Jan 06, 2023 |
State | UT |
Description | The contact owns a 2022 ram 2500. The contact received notification of nhtsa campaign number: 22v835000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they have waited over 30 days so far for a replacement dipstick. |
Category | Power Train |
Date | Jan 05, 2023 |
State | GA |
Description | The contact owns a 2022 ram 2500. The contact received notification of nhtsa campaign number: 22v835000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
Date | Dec 28, 2022 |
State | OR |
Description | The abs and traction control lights keep coming on making the safety systems unavailable. This has happened 5 times, they clear when stopped but come on again. I am driving in snowy conditions and am in danger. This was scanned by one dealer and they said sometimes the sensor malfunctions and it reset and it was fixed - it kept happening on a cross country trip. |
Category | Engine And Engine Cooling |
Date | Dec 19, 2022 |
State | MO |
Description | The contact owns a 2022 ram 2500. The contact stated that while attempting to start the vehicle, there was a long crank time before the vehicle started. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the ambient temperature sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer, but the mechanic was unable to duplicate the failure. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 5,000. |
Category | Power Train |
Date | Dec 15, 2022 |
State | MS |
Description | The contact owns a 2022 ram 2500. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle continued to accelerate after releasing the accelerator pedal. The vehicle started shuddering and the transmission failed to shift to the intended gear. There was an abnormal burning odor of transmission fluid inside and outside the vehicle. There was a message displayed that the transmission fluid was overheating. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 6,000. |
Category | Engine |
Date | Nov 23, 2022 |
State | OH |
Description | Dealer paul cole motors in fostoria ohio sold me it on a stop order. I can email the paperwork |
Category | Wheels |
Date | Nov 10, 2022 |
State | WV |
Description | Vehicle is less the 8 months old. Upon tire rotation, two front passanger wheel studs broke and one front drivers side wheel stud broke. |
Category | Electrical System, Unknown Or Other |
Date | Aug 20, 2022 |
State | CO |
Description | Brand new ram 2500 diesel caught fire after about 1100 miles. Best I can tell it started around the alternator. Made a low âwhirringâ or âhummingâ noise during a few short drives just prior to the event that had not happened before. I was just parking when I noticed smoke coming from under the hood and opened it up to find a small fire involving the alternator and extinguished it with a fire extinguisher. The fire department came out and ensured it was extinguished and then a fire investigator came out and conducted an investigation. Took three days to get the dealership to accept the truck being towed back so it can be investigated by manufacturer. |
Category | Electrical System, Unknown Or Other |
Date | Aug 16, 2022 |
State | MD |
Description | I recently purchased a 2022 ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting nhtsa is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur. |
Category | Engine, Vehicle Speed Control |
Date | Aug 03, 2022 |
State | TX |
Description | When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable. |
Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
Date | Jul 16, 2022 |
State | VA |
Description | When turning on a highway exit ramp approximately 60mph adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed. |
Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking |
Date | Apr 09, 2022 |
State | AL |
Description | Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter |
Category | Unknown Or Other |
Date | Apr 05, 2022 |
State | WY |
Description | The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued march 10. I did not take delivery until march 24 with no mention of the recall. I received the notice in the mail on april 4. The dealer says april 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new ,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem before they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with fca in order to settle on an eco diesel. Remember the eco diesel? Makes one wonder if it's a glitch or standard business practice at fca. |
Category | Engine, Fuel/propulsion System |
Date | Mar 07, 2022 |
State | VT |
Description | Def sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because def fluid freezes in cold weather. Sensor reads that def tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the def and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere? |
Category | Fuel/propulsion System |
Date | Mar 01, 2022 |
State | ND |
Description | This is a 2022 ram 2500 long horn with teh 6. 7l cummings diesel. I have owned it for 30 days and it has 1475 miles on the odometer. The service def system came on and after talking with the local dealership, the def sensor and or def pump has failed due to the def freezing. They have explained that this is a know issue and has affected the 2019 to present model year. After doing extensive research on neumorous blogs, it is a much larger problem than the dealer is letting on. It appears to be created by a design change that took place in 2019 and is caused by the def fluid itself freezing in the tank damaging the def sensor. Def freezes at -12 so those of us living in areas where it may hit -12 are all affected by this situation and in reality, have spend 60k plus on a vehicle that we cannot operate. Either the def needs to be redesigned to not freeze or ram needs to redesign, or go back to what they had that worked, the def system. This is not only an emmisions issue it is also a saftey issue. If the def system does not work, the vehicle does not meet the current emmisions standards. If the vehicle goes into limp in mode, you have strandad customers along side the road becomming a safety hazard and if the limp in mode happens at highway speeds, who knows the effectis on the vehicle as it slows down and creats a hazzard on the highway. Please work with ram to remedy this situation so those of us with a 61k + boat anchor can use their trucks as they intended to when they spent their hard earned money to do so. |
Category | Unknown Or Other |
Date | Feb 04, 2022 |
State | TX |
Description | After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck. |
Category | Visibility:defroster/defogger/hvac System:heater Core |
Date | Feb 04, 2022 |
State | MO |
Description | The contact owns a 2022 ram 2500. The contact stated the heater was not functioning properly. The contact stated that he could hear air coming through the vents however, the windshield was fogging up, causing the contact to not see the roadway clearly. The contact stated there was no warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000. |
Category | Electrical System |
Date | Jan 31, 2022 |
State | NV |
Description | After shifting into reverse the infotainment screen sets brightness to full which at night is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time. |
Category | Power Train |
Date | Dec 04, 2021 |
State | MO |
Description | I purchased a brand new ram 2500 limited cummins. Crew cab, long bed. I heard online on one of the diesel truck forums that the factory was underfilling the differentials. I checked both differentials, and found that the front was at least 3/4 of a quart low on oil, and the rear was about 1/4 of a quart low. This could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil! |
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We purchased a 2022 Dodge 2500 diesel after very carefully checking weight specifications for installing snow plow and tossing between the dodge or Chev. We finally made our decision to try Dodge, we picked our new truck and took it to have the plow professionally installed. The truck was used 2 times on our personal driveway and worked well we were pleased. Then one day as I turned a corner headed home I heard a loud bang, immediately parked the truck and called a tow truck to bring the truck into dealership to be checked.
They called to explain that the differencial was completely blown apart but wouldn’t be covering it under warranty as it wasn’t their fault and told us it would be $5000 to repair but the other problem is the parts weren’t available… fast for forward 2 months our truck is still at dealership they finally got the parts but now there seems to be more damage. Apparently it damaged the case too so now it will be $10,000 ! But they don’t have the newest parts either. Nothing adds up there is no way we caused damage to this truck we are responsible adults that do not abuse our vehicles. We have tried calling the customer care to be hung up on repeatedly, our relationship with dodge has been extremely tarnished