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Drivers in the market for a heavy-duty truck often take the 2019 Ram 2500 for a spin. This truck is known for being luxurious and the automaker claims it will help “outdo anything you’ve done.” Yet, the only thing owners want to outdo is buying this truck. It has a defective electrical system, fuel system, powertrain, structure and service brakes that make daily driving cumbersome.
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NHTSA Complaints for the 2019 Dodge Ram 2500
| Complaint Category | Number of Complaints |
|---|---|
| Fuel/propulsion System | |
| Engine | |
| Power Train | |
| Fuel System, Diesel | |
| Unknown Or Other | |
| Electrical System | |
| Structure:body | |
| Service Brakes | |
| Steering | |
| Seat Belts |
Problems with the Electrical System
A properly working electrical system is the first step to having a truck that owners can love. Considering how defective this system is, it’s no wonder that owners are giving up on the Ram lineup.
Here is one Edmunds review. “Nav/computer is awful and not fully functional. Everything electronic is unreliable. Less than 3 years old and I’m sitting here waiting for a tow truck.”
It turns out that there is also a recall related to the electrical system. NHTSA Campaign Number 20V191000 states that the rearview image can remain on the backup camera even after it is gone. This could affect more than 300,000 vehicles and is a hazard. Quite frankly, it’s not easy to see what’s behind these big trucks, which is more the reason why the system needs to work correctly. To “outdo” this Ram truck, other pickups simply need to have a working backup camera and owners will likely jump ship.
Problems with the Fuel System
The fuel system works in conjunction with the engine to make the pickup move. When the system fails, travel becomes difficult.
The entire Ram system is failing; just take it from this employee that left an Edmunds review. “I build the new 2019 diesel engines and they are junk. We have issues with them in [our] plant on a daily basis not to mention the blocks come from Mexico.”
Again, there is a recall expressing deeper concerns. NHTSA Campaign Number 19V498000 says that some diesel Ram trucks have leaking fuel lines, allowing fuel to get into the engine compartment. If this occurs around an ignition source, a truck fire could break out. While the Ram could be a great truck to take camping, no one wants to see it become the campfire.
Problems with the Powertrain
Another vital system is the powertrain. When this system doesn’t work, shifting becomes harsh and unreliable.
That’s shown in this Edmunds review. “4wd doesn’t engage well. Often doesn’t start. Then there are the days it doesn’t want to turn off. Won’t always get out of park even when completely level. Cruise control only works about 30 percent of the time. Truck thinks the axle lock is always on. Several recalls which means several wasted days at the dealership waiting and weeks of truck not being safe to drive while waiting for recall parts to arrive.”
It should come as no surprise that there is a recall for the powertrain too. NHTSA Campaign Number 20V043000 says that nearly 100,000 vehicles might be equipped with a leaking transmission. If the fluid comes in contact with an ignition source or the turbocharger, a truck fire could begin. Because this Ram truck wants to “outdo” itself, it wasn’t content just to have one fire hazard, but two for safe measure.
Problems with the Structure
Moving onto the structure, it’s clear that just as much care was put into constructing the shell of the truck as was put into the mechanics.
Here’s one more Edmunds review to consider. “I ordered my Ram and waited 4 months for it to arrive. After driving it for 3,000 miles I notice the bed did not aline with the cab. I took it back to the dealer and they tried everything to correct the issue. The bed could not be fixed. Ram was contacted and reported back that I need to live with the problem. If you are looking for a HD truck. Buy a GMC. If you own a 2019 ram 2500 look at the bed to cab alignment.. Yours is probably off as well.”
Is there a recall for the structure? Absolutely! NHTSA Campaign Number 20V207000 says that the bed step in nearly 40,000 vehicles might fail during side loading conditions. If it fails while in use, the operator could become injured. There’s another notable recall, NHTSA Campaign Number 20V580000, which talks about some trucks that have a front seat belt retractor, which doesn’t restrict forward movement during an impact. This puts occupants in danger if a collision occurs. From starting truck fires to putting occupants in harm’s way, the Ram really does “outdo” itself from every angle.
Problems with the Service Brakes
Just when one thought there was no way for the Ram to get any worse, a look at the service brakes proves otherwise.
One NHTSA complaint reads, “Power steering continues to go out, vibration and sticking as I press the brake and clunking in the suspension. Dealership cannot figure it out! Vibration occurs constantly, more so on start up. Clunking occurs when going around a turn at any mph.”
It would be wishful thinking to hope that this system didn’t have a recall, but it does. NHTSA Campaign Number 19V635000 states that some trucks have brake calipers that were manufactured with the wrong assembly fluid. This defect causes the caliper’s rubber seals to swell, which leads the brakes to drag. When the front brakes drag, they could overheat and reduce stopping performance, thereby leading to an accident. Anyone looking to buy a Ram 2500 should consider how this model surely “outdoes” every defect found in other vehicles. It takes the cake.
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Complaint Data
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | Mar 21, 2023 |
| State | TX |
| Description | I have been put off by ram for 2 years now on three different recalls. I've attempted to get several dealerships to fix them. The most recent dealership, greenville tx dodge ram, heather @ 903 274 4942 tells me that I am on 'a list' to be called when they have the parts. I've been on 'the list' since dec 2022, originally committing to a 2-3 month wait. Today I've been told at best, another 2-3 months. Recall zb8/22v-904 tailgate latch alignment recall y78/21v-880 high pressure fuel pump recall w24/20v-207 bed step (safety) manufactures should be required/held accountable for completing recalls in a timely manner. Continuing to hear: parts shortage, labor shortage, only allowed to do 2 per week, etc........ Is getting old. The first time I took it in for the bed step recall was 5/21/21 to I-20 dodge ram in canton tx |
| Category | Seat Belts |
| Date | Mar 13, 2023 |
| State | TX |
| Description | Front driver side seat belt does not retract/lock as it should. I'm worried for our safety if an accident occurs and the seatbelt does not hold driver in place. Has not been seen by dealer due to dealership wanting me to pay out of pocket. First started a few months back and has not resolved its self. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Mar 11, 2023 |
| State | IL |
| Description | March 10,2023 2019 ram 2500 cummins 6. 7l diesel I picked up my truck from the dealership this morning, after they did the outstanding cp4 fuel pump recall. I drove the vehicle home (approx 20) miles. Parked the car in the driveway for about 3 hours. Then took a short trip to the store. After the store, when leaving the parking lot I noticed an electrical/plastic smell. Within in seconds smoke started to come through the air vents. I pulled the truck over, turned off the truck, open the hood when fire exspelled from the engine compartment. Immediately call the fire department. They arrived in minutes to put out the fire, but at that point the whole front end of the truck was on fire and smoking (dense white/gray smoke). Then there was a loud burst of flame that came from the engine compartment. The fire worked its way into the cab compartment, burned it completely. The truck is totaled. |
| Category | Fuel/propulsion System |
| Date | Mar 06, 2023 |
| State | NV |
| Description | Re: "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the nhtsa vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with nhtsa. This recall was issued in november 2022. My local dealer, carson dodge in carson city, nevada, will not honor the recall and will not fix my vehicle. I have repeatedly asked for the repair and keep getting blown off, telling me I'm on an indefinite waiting list. I insisted once to confirm I am on the waiting list and where I am at. I was told my car would be repaired in february 2023. February came and went and they still refuse to repair the car or provide a date when the repair might be possible. The fuel pump has now failed and the car has been dead in my driveway for a week and a half. I am without my primary means of transportation to get to work. Calls and emails to the service manager at carson dodge have been ignored and unanswered. I am reaching out to you to request assistance. The dealer will not fix the car and will not communicate with me. The car is non-operational now and will have to be towed. I desperately need my vehicle and I am respectfully requesting assistance with a recalcitrant dealership. |
| Category | Service Brakes |
| Date | Feb 25, 2023 |
| State | MN |
| Description | The metal pad feel off the brake pedal causing me to almost rear end someone. |
| Category | Engine, Fuel/propulsion System |
| Date | Feb 20, 2023 |
| State | CA |
| Description | I have been having issues starting my truck when I took it in they said it was an ecu reflags needed. I believe it is an open recall y78 for over a year and they do not have the part. But my truck all of a sudden loss power on the freeway doing 65 my wife and daughter started crying I barely made it to the edge of the freeway with being hit within inches of a semi truck. We sat on the side of the freeway with trucks passing us shaking our truck from the wind. Finally I had to call chp to have cars slow down when it became night time I fears for the safety of my wife and daughter. Yes the issue now is it won't start at all but they are telling me go somewhere else it could take 2-3 months to fix the issue. No one inspected it yet just that it wouldn't start. It was continuously having power surges but too light. Then all of a sudden loss power and it says service exhaust system see dealer. |
| Category | Fuel/propulsion System |
| Date | Feb 19, 2023 |
| State | CA |
| Description | We bought our truck in november 22, 2022, used certified pre-owned with 22135 miles, on 12/27/2022 message code came on water in fuel tank. 12/29/2022 dealership service helped us to drain fuel filters and cleared the code. 12/30/2022 same code came back. 1/8/2023. Truck broke down with a major total fuel system damaged. Parts were ordered, but repairs did not start yet. Everyone is trying to say it is a user error. We refilled def liquid correctly after which the gage showed was almost full. Dealership was blaming bad diesel was used, but as a consumer how in the world will I know which brand or company: they all are governed to sell proper diesel. We only drove about 3000 miles. There's no way possible for such to happen. Dealership told us ok to drive and keep refilling fresh diesel. We learned that there was already a recall for fuel system back in september of 2022. Supposedly if diligently and correctly it was taken care of, this same problem should have not come back at least for the next 10000+ miles. We only put on about 3000 miles from the date of purchase. Also according to inspection of dealership and service history, they also replaced fuel filters in october of 2022. Truck broke down even before our first payment was to be due. Currently our truck is not drivable and we are in 7 yrs loan. Absolutely ridiculous. There must of been a hidden tank leak that caused fuel contamination. Dealership where our truck is confirmed def liquid was mixed with diesel gas and a corrosion around some parts. Please help us! This is a nightmare. Thank you so much in advance! |
| Category | Structure |
| Date | Jan 26, 2023 |
| State | TX |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate unlatched and opened independently while driving. The contact stated that the tailgate failed to close securely unless slammed. Additionally, the contact stated that the tailgate occasionally failed to open for weeks at a time. There was no warning light illuminated. The dealer was notified of the failure. The contact later received notification of nhtsa campaign number: 22v904000 (structure) which he related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90. Parts distribution disconnect. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 19, 2023 |
| State | IL |
| Description | Smoke emanated from the engine bay shortly after starting the vehicle first thing in the morning. The temperature outside was less 40*. Shortly after seeing smoke, the engine bay was engulfed in flames, centered on the hood, near the windshield. Newer vehicles have fire risk recalls regarding the intake-grid heater shorting out, but not the 2019 model. The grid heater would have been on due to the temperature. Please see the reports from the police and fire department attached. The truck was totaled. |
| Category | Fuel System, Diesel, Service Brakes, Hydraulic, Structure |
| Date | Jan 04, 2023 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign numbers: 22v140000 (service brakes, hydraulic, electronic stability control) and 21v880000 (fuel system, diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not order the parts for recall repairs. The contact contacted a second dealer, mcconnell chrysler dodge jeep ram (1405 healdsburg ave, healdsburg, ca 95448), and a third dealer autoworld jeep (1370 auto center dr, petaluma, ca 94952) however, the dealers failed to return the phone calls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate failed to open as needed intermittently. The contact stated he had to press the release button on the tailgate while pushing the tailgate for the tailgate to respond. The contact related the failure to nhtsa campaign number: 22v904000 (structure). The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The contact had not experienced a failure. The failure mileage was approximately 20,000. Parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Dec 27, 2022 |
| State | CA |
| Description | I have been trying for a year to get my recall performed. When I go to the dealer they say there is no parts available and I should contact fca recall assistance. When I call fca recall assistance they say parts are available and that I should try a different dealer. I have tried 3 dealerships and no one will fix the recall. I can't even register the vehicle because in california recalls need to be performed for registration. I do not know who else to turn to. |
| Category | Fuel System, Diesel |
| Date | Dec 20, 2022 |
| State | AZ |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number:Â 21v880000 (fuel system, diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Dec 06, 2022 |
| State | MI |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | Nov 28, 2022 |
| State | UT |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was advised by the manufacturer that his vehicle was not eligible for the recall. Parts distribution disconnect. |
| Category | Power Train |
| Date | Nov 24, 2022 |
| State | VA |
| Description | Ram has ignored this recall nhtsa recall#21v-880 /y78 for the high pressure fuel pump in my 2019 ram 2500 cummins turbo diesel on several occasions. I contacted my dealer and they said they would order the new pump and they can only be allocated 2 pumps a week if they can get one. My dealer called a few weeks later and said they have a pump for recall and scheduled me a time slot to bring ram in. I did and halfway through the day the service manager called and said they went to do the new pump recall and fca/ram noticed them to not install the new replacement pump and gave no reason. My service advisor he was not given a reason from fca and he said for me to contact fca directly. I did and they gave me the run around and could not answer why they had the new replacement pump and did not allow my dealer to install. I have been so frustrated to the run around I searched for fca rams inner chain email format and sent 3 emails to the top three heads for fca north america and wouldn't you know it a lady called me personally and said that the head of fca na assigned her to me to get to the bottom of this. Well its been a month and still no answer from fca. I feel that they are playing russian roulette with the recall on the 2019 ram 2500 cummins turbo diesels. My question to ntsb is if my ram stalls on rail road tracks and I get hit by a train is fca liable for the death /injury of the occupants? Thanks [xxx] cell [xxx] ps I could not find a form or way to submit and complaint about the recall so that is why this correspondence is happening. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Fuel System, Diesel |
| Date | Nov 10, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds and hesitated to accelerate. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 48,807. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Nov 10, 2022 |
| State | TX |
| Description | The dealer is taking forever to perform this recall, states I am on a list. It will take 2 years to get my truck in to get fixed. And chrysler will not reimburse for replacement if done outside dealer. |
| Category | Fuel System, Diesel, Power Train |
| Date | Nov 08, 2022 |
| State | WV |
| Description | The contact owns a 2019 ram 1500. The contact received notification of nhtsa campaign number: 21v881000 (fuel system, diesel). The dealer was notified about the recall and informed her that parts were not yet available. The contact also received a recall notice for nhtsa campaign number: 20v043000(power train); however, she was informed that by the dealer that the recall could not be serviced until the parts for the initial recall were available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine, Unknown Or Other |
| Date | Oct 30, 2022 |
| State | SC |
| Description | Unknown. Truck will not start. Clicks, all warning lights come on, clicks, and nothing. Recall not performed as dealership states if they do the recall it will cause a complete engine failure. |
| Category | Fuel/propulsion System |
| Date | Oct 25, 2022 |
| State | FL |
| Description | Dealers in my area are refusing to do the y78 recall on my vehicle |
| Category | Fuel/propulsion System |
| Date | Oct 18, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had failed to immediately start a few times and it took a few attempts before the vehicle started. The contact noticed a ticking noise and when accelerating and or decelerating a grinding noise would come form the engine compartment of the vehicle. The were no warning lights. The failure occurred intermittently. The approximate failure mileage was 39,239. Remedy not yet available or parts distribution disconnect. |
| Category | Fuel/propulsion System |
| Date | Oct 14, 2022 |
| State | WA |
| Description | Y78 fuel pump in 2019 ram 2500 cummins is going out. Has see dealer warning. Ram is saying no parts available until next year. Not an acceptable remedy. |
| Category | Fuel System, Diesel |
| Date | Oct 06, 2022 |
| State | TX |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the next availability was in 6 months because they only received one part every 7-days. The contact contacted a second dealer, nyle maxwell chrysler dodge jeep ram fiat- ram (3602 e central texas expy, killeen, tx 76543) who confirmed the information from the first dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body:hatchback/liftgate |
| Date | Oct 06, 2022 |
| State | FL |
| Description | The contact owns a 2019 ram 2500. The contact stated that on two separate occasions, the rear liftgate erroneously opened. The failure had occurred while driving and pulling a trailer and also while the vehicle was parked without the trailer being hauled. During the failure, body damage to the liftgate had occurred. The vehicle was taken to the local dealer who diagnosed that the electronic liftgate actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted regarding the failure. The failure mileage was 40,000. |
| Category | Engine, Fuel/propulsion System |
| Date | Sep 28, 2022 |
| State | GA |
| Description | Issue with high pressure fuel pump and loss of turbo boost. At first mopar/ dodge refused to replace the fuel pump regardless of the recall. After hours on the phone they finally agreed to replace fuel pump but said no idea why turbo isn't working correctly. |
| Category | Fuel/propulsion System |
| Date | Aug 02, 2022 |
| State | CA |
| Description | Fca recall y78 nhtsa 21v-880 is open on my truck, states "fuel starvation may result in an unexpected loss of motive power, which can cause vehicle crash without prior warning" contacted local dealer, was told no parts available contact fca recall assistance. Was told there was nothing they could do, I am to drive my vehicle until parts are available despite my vehicle being unsafe for myself and other drivers. Refused to transfer me, then finally did transfer me to delivin the highest supervisor at fca recall dept. Was told same thing, drive until crash or until parts arrive. Was also advised I could pay for parts then get reimbursed (even though recall parts not available. Was told there was a separate department to call if I did get into a crash. Kept telling me to contact dealer. Finally, devin hung up on me. Contacted dealer again was told nothing they could do, I should contact chrysler corporate. Contacted corporate spoke to nicolette she told me same thing, drive until crash or parts available. Told her I felt unsafe, vehicle was unsafe. She hung up on me. I called back, spoke to laurie she was nice and helpful but nothing else she could do, said supervisor would call me back. This vehicle, as per the recall description, is unsafe and should not be driven. I have been told now by all fca representatives that fca wants me to continue to drive an unsafe vehicle. I have also been told I could "pay for the parts and get reimbursed" but that the recall parts were not available. |
| Category | Fuel/propulsion System |
| Date | Jul 21, 2022 |
| State | NC |
| Description | While traveling home with a toddler, the high pressure fuel pump failed. It left my vehicle with no power or ability to move under it's own power. It flashed a brief warning and then shut off, with no ability to restart. It left myself and my child stranded on the side of a busy byway. The dealership has confirmed that the issue was the high pressure fuel pump. Their remedy (at the direction of ram) is to replace all necessary components, but to wash the fuel tank (instead of replace) and to reinstall the same make and model of fuel pump, that is know to be faulty. The 2019's have a recall with the only remedy being to replace with the original design. However, 2020 version (which are mechanically identical) also have a recall where they are being instructed to install an updated version of the high pressure fuel pump. This leaves me with faulty equipment that is known to be prone to failure, yet the 2020 versions are receiving a much better and not prone to failure solution. |
| Category | Fuel System, Diesel |
| Date | Jul 18, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jul 12, 2022 |
| State | IN |
| Description | As I was pulling out of the parking to to merge with traffic, the truck lost all lost all response to the accelerator pedal midway into merging with on coming traffic. I was able to get the truck into the turn lane to avid being hit by traffic. As the truck costed to a stop the dash indicated that the to see dealer for exhaust system service. |
| Category | Fuel System, Diesel |
| Date | Jul 08, 2022 |
| State | OR |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle was experiencing a reduction in the fuel economy. The approximate failure mileage was 75,000. Vin tool confirms parts not available. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Jun 11, 2022 |
| State | CA |
| Description | I was driving home from the market and the truck slowed down to 16 mph. I could not go any faster. I pulled over to the middle of the street and turned the truck off for a minute. I then restarted it and attempted to drive it somewhere safe. The truck finally came to a stop right before an intersection. I had to get out because cars were coming fast. I was afraid someone was going to hit me. I called aaa right away. They told me the tow truck was on the way and that they would send the police. The police never showed up. The tow truck got there in about 15 minutes. The only information I have is the fuel system has a error code of p0087 and reads fuelrail system pressure-too low. Check engine light is on, it did say something about the fuel system and the truck will not start. No one has looked at the truck yet. I will be calling the dealer this coming week to see about getting it checked out and having recall issues taken care of. |
| Category | Unknown Or Other |
| Date | Jun 01, 2022 |
| State | AZ |
| Description | 2019 dodge ram. Consumer writes in regard to nhtsa safety recall 21v-880. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer was informed the parts were unavailable. |
| Category | Fuel System, Diesel |
| Date | May 27, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact stated that while her husband was driving 70 mph, the vehicle independently stopped without warning or driver input. The contact stated her husband was not injured but had a panic attack after the failure. The contact stated that her husband was able to push the vehicle to the side of the road. The vehicle was towed to the contact's residence. The dealer was contacted; however, the vehicle was not diagnosed. The dealer confirmed that the vehicle was included in nhtsa campaign number: 21v880000 (fuel system, diesel) and that the part was not yet available. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The contact stated that the manufacturer informed her that she could repair the vehicle with an aftermarket part at her own expense. The approximate failure mileage was 54,000. |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | May 17, 2022 |
| State | IN |
| Description | When driving down the road, intermittently my truck will lose throttle input. I get a check engine light and the electronic throttle control light. This is extremely dangerous when pulling out into traffic or even pulling out onto a higher speed road because the truck will not let me accelerate. It will just sputter and I have to fight it to about 35mph when I can activate cruise control then am forced to drive only using cruise control no matter what the road or traffic is like which is also not very safe. So far, I am at 3 service appointments over the span of about a month and a half, over 0 invested and the dealer cannot find the culprit or issue causing this. I know that fault code p2121 is set off but it does not lead to much. |
| Category | Fuel System, Diesel |
| Date | May 17, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and advised that a remedy was not available. The contact stated that the manufacturer was notified of the issue and confirmed that the part was not available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Fuel System, Diesel |
| Date | May 10, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Air Bags, Service Brakes, Steering |
| Date | May 05, 2022 |
| State | NJ |
| Description | The contact owns a 2019 ram 2500. The contact stated that while her son was driving approximately 24 mph, the check engine warning light illuminated and suddenly the steering wheel became inoperable causing the driver to lose control of the vehicle and crash into a parked vehicle. During the failure, the brakes were also inoperable. The air bags failed to deploy. There were no injuries reported. A police report was filed and the vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The approximate failure mileage was 9,000. |
| Category | Fuel System, Diesel |
| Date | Apr 28, 2022 |
| State | IN |
| Description | The contact owns a 2012 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was idling rough and metal shavings were discovered in the fuel filter. The failure mileage was 10,000. Vin tool confirms parts not available. |
| Category | Electronic Stability Control, Fuel System, Diesel, Service Brakes, Hydraulic |
| Date | Apr 26, 2022 |
| State | OR |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and 22v140000 (service brakes, hydraulic, electronic stability control) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Vin tool confirms parts not available for 21v880000 (fuel system, diesel) and parts distribution disconnect for 22v140000 (service brakes, hydraulic, electronic stability control). |
| Category | Fuel System, Diesel |
| Date | Apr 25, 2022 |
| State | TX |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Fuel System, Diesel:delivery:fuel Pump |
| Date | Apr 22, 2022 |
| State | TX |
| Description | The contact owns a 2019 ram 2500. The contact stated that while driving approximately 75 mph, the vehicle lost motive power. The contact stated that the vehicle lost power steering assist and several other functions. The vehicle was coasted to the side of the roadway and then towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the part was no longer being produced. The contact was informed that there was an aftermarket part to repair the vehicle however, the part was on back order. The approximate failure mileage was 36,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Apr 20, 2022 |
| State | TX |
| Description | Service antilock came up and break pedal sensitivity change from soft to hard and caused me to missed my stopping force and hit a vehicle |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Mar 15, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact stated that that while starting the vehicle, the wind advisor message was displayed. There was no option to deactivate. The contact had to look away from the road to turn the feature off causing a distraction. The called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 12. |
| Category | Fuel System, Gasoline, Visibility |
| Date | Mar 08, 2022 |
| State | CA |
| Description | The contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 21v880000 (fuel system, diesel) and 22v035000 (visibility) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issues and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Air Bags |
| Date | Mar 03, 2022 |
| State | TX |
| Description | I was driving on the highway and was rear ended by another vehicle which lifted the back end of my truck from the ground. Both side air bags deployed. I was wearing a hoodie at the time and the airbag deployment caused my hoodie to catch on fire. There was not an open flame for me to know it was burning. Instead, it smoldered and burnt my hoodie material. I could feel the underside of my arm stinging and the holes in my sleeve, but believed that it was a result of the airbag hitting my arm and causing essentially a bad carpet burn. However, this caused second degree burns to the bottom side of my arm near my arm pit. I discovered after the incident that airbag deployment is assisted by gunpowder. I am not sure if this is what caused my hoodie to catch fire. I also discovered that 2021-2022 rams recently had a recall on side airbags due to improperly compressed air. My truck is a 2019 however, so I'm not sure if that recall should be expanded to include additional years. |
| Category | Fuel System, Diesel |
| Date | Feb 09, 2022 |
| State | NE |
| Description | The contact owns a 2019 ram 2500. The contact stated while verifying his vin information he was made aware of nhtsa campaign number: 21v880000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available. |
| Category | Electrical System |
| Date | Jan 11, 2022 |
| State | NJ |
| Description | When the temperature drops below 30, the truck will randomly give the warning "battery saver on some systems may have reduced power". Then a random system will be shut down, the most noticeable system to get shut down is the radio. |
| Category | Fuel/propulsion System |
| Date | Dec 22, 2021 |
| State | KY |
| Description | Being told that the fuel pump is not available by my local dealership and was told if the vehicle fails to operate I will be unable to be provided a loaner vehicle until a part can be manufactured I need to file a complaint this is new low mileage truck and if it goes down. Am I just of luck? |
| Category | Fuel/propulsion System |
| Date | Dec 08, 2021 |
| State | TX |
| Description | High pressure pump failure. Already recalled but not being repaired in a timely manner. Vehicle is in dealership parking lot, site says remedy not available but there is and manufacturer is not releasing it. The high pressure pump in the newest vehicles is the remedy. |
| Category | Steering |
| Date | Nov 16, 2021 |
| State | OR |
| Description | Drag link assembly seperation |
| Category | Fuel System, Diesel |
| Date | Nov 09, 2021 |
| State | TX |
| Description | The contact owns a 2019 ram 2500. The contact stated while driving approximately 75 mph, the vehicle lost motive and electrical power. The contact pulled over and had the vehicle towed to a local dealer. The vehicle was diagnosed with needing the fuel system to be replaced. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 64,000. |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 20, 2021 |
| State | AL |
| Description | Engine started to slip or misfire. Became worse and then light came on saying exhaust emission service was needed. The truck lost power as it limped to the side of the road. The service electronic ignition light then came on and truck turned off. Would not crank again. |
| Category | Engine, Power Train |
| Date | Oct 19, 2021 |
| State | CA |
| Description | In august 2020, while I was driving my vehicle at approximately 15 mph, with approximately 13,500 miles on the odometer, I noticed that the vehicle's transmission gauge was about 230-240 degrees. I pulled over and smelled smoke. Luckily, my passengers and I were able to get out of the vehicle. The vehicle was completely destroyed. I have video showing flames coming out of the passenger side engine compartment. I had previously taken my vehicle in for repair for recall w03 to have the transmission valve body replaced so the transmission wouldn't cause an engine fire. Fca had an expert inspect the vehicle and he found that "fire progression appears to be from engine compartment thru entire vehicle terminating at rear truck bed," that "possible source of ignition is hot surface of turbocharger/exhaust components. - most likely method of ignition is transmission fluid expelled from dipstick tube," "origin appears to be in the engine compartment," and "possible cause appears to be transmission fluid expelled from dipstick tube onto turbocharger/exhaust components. The determination of possible cause is based on: 1. Owner/driver's description of events. 2. Transmission of dipstick is extended ~ 27. 0 inch from the fill tube." despite this, fca refused to pay me for my destroyed vehicle (or the trailer that it destroyed) because: "after the inspection of your vehicle, the information at hand would not permit us to associate the fire with a manufacturing or assembly error. We are sure you will understand fires of this nature can and do occur for a number of reasons not associated with the manufacturing process. Therefore, we must respectfully decline any assistance associated with this matter. Based on this, we suggest that you refer this matter to your insurance carrier . . ." I already had the transmission fire recall performed and my truck still blew up. Luckily, I was not injured. I am worried that if fca does not do another recall, other trucks will blow up too. |
| Category | Engine |
| Date | Oct 19, 2021 |
| State | MI |
| Description | The contact owns a 2019 ram 2500. The contact stated that while driving approximately 25 mph, the engine started to knock. The contact took the vehicle to the dealer who diagnosed that the fuel injector pump had blown out and caused other damage to the engine. The engine needed to be replaced. The vehicle had not been repaired. The manufacturer was aware of the issue and opened a case. The approximate failure mileage was 48,000. |
| Category | Fuel/propulsion System |
| Date | Oct 19, 2021 |
| State | TX |
| Description | Cp4 failed while driving down the road. Lost power and could not accelerate. Coasted to the side of the road. No warning. Was stranded on the side of ih310 in new orleans area. Beings I was out of town I had to take it to a shop where they confirmed it was a cp4 pump failure and had to replace the pump and injectors out of pocket. Vehicle was inspected by a service provider and no issues before this. |
| Category | Fuel/propulsion System |
| Date | Oct 18, 2021 |
| State | WV |
| Description | Driving home one evening and truck started losing power and downshifting and completely disabled on the road. Transmission was blowing fluid out of the dipstick tube and engine was running horribly then died all of a sudden and wouldn't start back up. Come to find out after having transmission repaired by a shop because ram refused to warranty it, that the cp4 high pressure fuel pump has grenaded and sent metal all through my fuel system and my truck is completely disabled with a “void†warranty due to a dealer claiming I didn't perform a service on my truck that isn't due for another 17,000 miles. |
| Category | Unknown Or Other |
| Date | Sep 13, 2021 |
| State | CA |
| Description | Living in warmer climate area such as central valley in california the a/c does not blow cold enough to cool the cabin of the truck. My other vehicles I own all blow in the low to mid 30's. The ram can't get below 50 degrees which is very concerning when the outside temperature is 110+. |
| Category | Power Train |
| Date | Aug 23, 2021 |
| State | CA |
| Description | Update rrt 9 bullet 18-010-21 made grinding noise in transmission when vehicle down shifts right before coming to a stop. |
| Category | Structure:body, Unknown Or Other |
| Date | Aug 20, 2021 |
| State | TX |
| Description | The tailgate has issues closing and the supports meaning the wire that supports the tailgates when it is deployed one will have tension on it and the other is loose. The tailgate support cables are the same length. I think it has to do with the bed being worked. I have reported it to huffines dodge dealer and they said there is no fix. The tale gate has opened when in use due to the latch / tail gate not closing correctly because of the out of square bed. |
| Category | Visibility/wiper |
| Date | Aug 20, 2021 |
| State | TX |
| Description | The wipers run randomly or in some cases when it's raining the fail to run. |
| Category | Structure:body:door:handle:interior |
| Date | Aug 04, 2021 |
| State | NM |
| Description | The contact owns a 2019 ram 2500. The contact stated while attempting to enter the vehicle, the driver's side front interior door handle failed and the contact nearly fell to the ground. The contact indicated that a plastic post piece used to bolt and secure the handle had failed. The local dealer and manufacturer were not notified of the failure. The failure mileage was 5,300. |
| Category | Seat Belts |
| Date | Apr 16, 2021 |
| State | NY |
| Description | The drivers seat belt doesn't retract on it own. I'm constantly having to pull the extra slack back to allow it to retract. It get hung up on the adjustable loop on the pillar. The extra slack makes it so when yo unstop short (or crash) the belt won't lock to keep you from flying forward |
| Category | Power Train |
| Date | Apr 13, 2021 |
| State | MA |
| Description | Tl* the contact owns a 2019 ram 2500. The contact stated that while hauling with the vehicle, the vehicle hesitated, jerked, and decelerated independently to 15 mph. Putnam kia (157 providence pike route 44, putnam, ct 06260 (888) 717-3357) was contacted informed that the vehicle was driven by wire and that the issue was normal. The contact stated that the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage unknown.. |
| Category | Fuel/propulsion System, Fuel/propulsion System, Fuel/propulsion System |
| Date | Mar 13, 2021 |
| State | TX |
| Description | The 2019 to 2020 model year ram 2500 heavy duty equipped with a 6. 7l cummins diesel engine has a major safety issue that could cause a stall and increase the risk of a crash. The bosch cp4. 2 fuel injection pump has a very high rate of sudden failure leading to immediate stoppage on the engine and engine braking system. The pump destroys itself and takes out the rest of the entire fuel system leading to repairs in the ,000 usd range. Fca & ram have attempted to revise the pump in late (july) 2020 to solve the issue but the failures keep occurring. For the 2021 model year, fca & ram have changed the pump entirely and reverted back to using an older, safer, more reliable design. No public announcements of neither the pump revision in 2020, nor the pump change in 2021 have been made. The issue is so prevalent that the replacement pumps and repairs generally have a 30-90 day wait period where the customer is without the primary vehicle. This problem is a substantiated safety risk. According to a texas judge in a bosch cp4. 2 lawsuit, when another automaker, gm tried to dismiss the case saying the pump failure is not a safety issue, the court responded: "the worst case scenario of a truck spontaneously stalling at high speeds is not a mere inconvenience. Nor is it a mere inconvenience to spend between ,000 to ,000 on repairs to make the trucks fit for their ordinary purpose. The court rejects gm's suggestion that the risk of spontaneous engine failure while driving is not, as a matter of law, unreasonably dangerous, depriving the vehicles of fitness for their purpose of transportation.". Toyota agrees: "if a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash". Fca & ram have remedied the situation for the 2021 model year, however the 2019 and 2020 owners are still at risk. The nhtsa needs to force the hand of fca to recall. |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 12, 2021 |
| State | IA |
| Description | I started my pickup and pulled out of garage put in park to close my garage door and with 2-3 minutes at idle, smoke was coming into the cab, got out of vehicle and opened hood and found flames coming from fuel injection pump area, was able to get fire out before it burnt the truck completely. |
| Category | Seat Belts |
| Date | Mar 04, 2021 |
| State | TX |
| Description | The retractor on the seatbelt don't retract you have to feed the seatbelt back in the hole in order for it to stay in your car. If I try to pull really hard the seatbelt dose not stop 3/5 time you pull it. If an accident happens to my family it will be on the hands of ram. |
| Category | Unknown Or Other |
| Date | Feb 23, 2021 |
| State | NE |
| Description | Def system fails in cold weather and a result is the trucks speed is reduced to 5mph this cant be safe driving down a busy interstate. |
| Category | Structure:body |
| Date | Feb 03, 2021 |
| State | CA |
| Description | The tail gate opened and was damaged while towing a dump trailer. I know that I slammed it shut, because it doesn't shut all the way if I don't slam it. |
| Category | Fuel/propulsion System |
| Date | Jan 15, 2021 |
| State | WY |
| Description | Reference cummins diesel motors in ram 2500 and 3500 in model year 2019, ram made the switch to a bosch cp4 high pressure injection pump. (for model year 2021, ram has switched back to the cp3 utilized prior to 2019) this pump is prone to sudden and catastrophic failure, which renders the vehicle immediately immobile. This can result in loss of control, inability to maneuver out of harms way and ultimately serious bodily injury. |
| Category | Engine, Fuel/propulsion System |
| Date | Dec 21, 2020 |
| State | CT |
| Description | Truck making ticking noise from engine from fuel pressure pump cp4?? Makes noise at idle and when in motion sometimes jerks and stalls |
| Category | Engine |
| Date | Dec 18, 2020 |
| State | NM |
| Description | I just purchased a used 2019 ram on day two check engine light comes on loss of power while driving at highway speed. Dealer is telling me it is codep0299 they checked and cleared code. Now 12/18/ back with dealer for same code p0299 and loss of power or going 8nto limp mode. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Dec 15, 2020 |
| State | VT |
| Description | Two different times while driving the vehicle stalled. Both times it was broken wires to the fuel pump. One had rubbed on something causing the break, not sure why the other one broke. I was on a highway both times. First time it happened was around 11/19/2020 the. Again on 12/11/2020 |
| Category | Engine |
| Date | Nov 02, 2020 |
| State | NJ |
| Description | Pulley on the engine squeaks after cold starts. |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 28, 2020 |
| State | WI |
| Description | Truck has cp4 fuel injector pump. Pump can fail without warning. When it fails the pump distroys the fuel rail system. Truck can then leave the occupants in a dangerous situation. When pump shuts down the engine you loose steering and brakes. You also loose the exhaust brake feature. Has not happened on my truck. These pumps will fail at some point. |
| Category | Power Train |
| Date | Oct 22, 2020 |
| State | CA |
| Description | The truck was put into park I opened the door and about 5 seconds later it starts rolling down a slight incline, the door hit me ,the trucks tires were skiding for about 25 feet and came to a stop. I checked the truck and it was in park, the way I left it. |
| Category | Fuel/propulsion System |
| Date | Oct 20, 2020 |
| State | AR |
| Description | Fuel pump has failed twice in less than 6,000 miles. This truck was purchased new. Truck was moving down the street at normal town speeds ( less than 40 mph) started slowing and engine quit. Had to have the truck towed both times to home then towed to dealer for repair. |
| Category | Service Brakes, Steering, Suspension |
| Date | Oct 13, 2020 |
| State | CA |
| Description | Power steering continues to go out, vibration and "sticking" as I press the brake, and clunking in the suspension. Dealership cannot figure it out!!!!! Vibration occurs constantly, more so on start up. Clunking occurs when going around a turn at any mph. I have videos to show both issues! |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 07, 2020 |
| State | CT |
| Description | Cp4 pump noise |
| Category | Engine, Fuel/propulsion System |
| Date | Sep 28, 2020 |
| State | KY |
| Description | My ram 2500 was picked up from ram service center sat july 24th, on sunday july 25th the engine failed on my wife and kids while driving down a curved county road. The vehicle lost power and would not restart. The vehicle has been in the shop since july 25tf. The vehicle only had 6,200 miles on it, and was only 6 months old. |
| Category | Electrical System |
| Date | Sep 07, 2020 |
| State | OH |
| Description | Started my truck today and within a minute of driving it out my driveway I smelled something burning and saw smoke. The electrical wiring harness under the front drivers seat was on fire. Had to put the fire out with a bottle of water. Calling my local ram dealership in the morning to have it towed there.*dt*jb |
| Category | Structure:body |
| Date | Aug 26, 2020 |
| State | SC |
| Description | Hood vibrating & shaking @ highway speeds stopped to check latch . The hood was latched properly . |
| Category | Engine, Power Train |
| Date | Aug 14, 2020 |
| State | RI |
| Description | I purchased a 2019 ram 2500 truck, and began having issue with the truck dropping into neutral at just over 1000 miles. I went to the dealer and they checked codes, but I didn't make sure they documented it. It seemed to only happen when going in reverse and turning, so I continued to drive it. Then at 6670 miles it happened while driving and in an intersection. I had come to a stop at a light, then when the light turned green I proceeded to turn right. I got about 10 feet into the turn and the truck acted like it went into neutral. I was able to coast to the side of the road and the message that was on the dash stated shift into park, then into desired gear. I did and was able to drive off the road and into a parking spot of a nearby business. I brought the truck in and they opened a star case. Eventually they changed the transmission valve body and reprogrammed several things. They told me the problem was solved. At 9059 miles it happened again. This time I was backing into a driveway so I was able to pull out my phone and take a video of the flashing light over the shifter and in the cluster. The first incident happened on 1/13/2020 with 1520 miles on vehicle. The incident in the intersection happened on 5/21/2020 with 6670 miles on the odometer. The last incident happened on 7/7/2020 with 9059 miles on the odometer. |
| Category | Steering |
| Date | Aug 06, 2020 |
| State | NC |
| Description | I received a "important safety recall" (drag link) notice (w49/nhtsa 20e-043) in the mail. I scheduled for repair 8/6/20. Per the dealership there are no recalls on this vehicle. Now I'm a little concerned about what to do. I have a 2018 ram 3500 that had this same recall and was repaired by welding a nut on the drag link. I'm notifying my insurance underwriter just in case an accident related to this occurs. What am I to do now ???, I'm not feeling very safe for me and my family at this point. Can I ask ram for a refund and to take this truck back or am I to be under the mental stress of when is this going to cause me to have a wreck and maybe loose members of my family and or my life and god forbid some other persons life. What am I to do ???. Help me please. Thank you |
| Category | Visibility/wiper |
| Date | Aug 04, 2020 |
| State | LA |
| Description | When the a/c is on in any vent mode the cooled air escapes through the front defrost and condensates the windshield constantly having to turn on the wipers to clear the windshield. |
| Category | Structure:body, Unknown Or Other |
| Date | Jul 24, 2020 |
| State | FL |
| Description | Our tailgate has opened on its own 4 times while we were driving since we have owned the vehicle. It also has shown a notification on the dash that the tailgate is open, but when checked it is closed. I have a video of this, but I don't know if I can upload it. We bought the vehicle in late 2019 and the first event was in march 2020, and it caused scratches on the plastic top part of the tailgate, as it hit the tongue jack of our camper. The first time, we thought maybe we hadn't closed it hard enough, so we have always made a point to make sure it was shut tight. The second time was on march 14, 2020. The third time was june 20, 2020 and it caused damage to our tailgate. We were in a parking lot making a turn and the tailgate opened, hitting the propane tank of our tow behind camper. It dented the tailgate and damaged the propane tank. I happened again on july 18, 2020. It opens on its own, and it is intermittent. I know that it happened once when we were turning and driving under 10 mph, because that is when/why the body damage happened. This creates an extremely unsafe condition as well because something could fall from our truck bed if the tailgate opens while we are driving on a highway, possibly killing someone or causing an accident. We have reported it to chrysler twice (most recent case number 76765917). We have taken it in twice to the dealer after it happened (most recently on 7/22/2020). And they cannot replicate it so nothing has been done. Chrysler advised me to contact corporate via letter. |
| Category | Structure:body |
| Date | Jul 24, 2020 |
| State | FL |
| Description | This is my second submitted complaint about the tailgate coming open while driving and towing. Have made two complaints to chrysler and taken to dealer. However, nothing is being done because they drive it 10 miles and "can not replicate". Even though they acknowledge extensive recall history on earlier models for same problem. I have now damaged my truck with 5k miles on it and my camper when it came open in tow. |
| Category | Unknown Or Other |
| Date | Jul 24, 2020 |
| State | KY |
| Description | The a/c in this vehicle is inadequate at best. If the vehicle is sun soaked on a hot day, the a/c struggles to cool the vehicle cabin, even after 40+ minute drive. The fan stays on high and never gets the cabin to the set temperature, or even close. On these days, I routinely sweat through my shirt before the cabin gets anywhere close to cool, and this is unacceptable on an 80k vehicle. The a/c in this vehicle is much worse than in the 2016 ram I previously had. This vehicle has the dual zone climate control and is generally set to 62 or 64*, which is never met. The center driver's side vent temp settles right at 55* where the passenger side will settle on 47*. Why is there such a significant difference between vent temperature and why doesn't it get to the low 40's like every other modern vehicle I have been in? With the poor cooling, the fan constantly runs at high speeds in an attempt to keep up with the cooling requirement, and in return causes excess driver fatigue. In addition, the vehicle is run for longer periods of time in an attempt to keep the cabin cool, contributing to poorer fuel economy, more wear and tear, and increased emissions. None of these are good. I routinely go out of my way when needing to transport young kids that are still in car seats. If I am not able to be comfortable in a reasonable time frame, I feel there is an increased safety risk to them since they are in large bulky car seats, in a poorly cooling vehicle cab. Please look into the poor performance of this a/c system. It is by far the worst performing a/c system of any modern vehicle I have been in. Based on the research I have done, I am not the only one who feels the a/c is extremely poor. However, over winter, the heater has worked very well. |
| Category | Structure:body, Unknown Or Other |
| Date | Jul 12, 2020 |
| State | TX |
| Description | Well driving down the inner state at 65 miles an hour a frame snapped and the drive train and axel fell out truck veered to the left in consequently I hit the guard rail this happened and a dry flat straight interstate I -20i mile marker number 4 in north augusta south carolina the mechanic that towed the truck said this happened due to a manufacturer's defect the truck only had 6000 miles on it.*dt*jb*dt*dt*jb*dt*jb*dt the consumer stated that the vehicle is under inspection by the manufacturer. *as*dt*dt*dt*dt *tr*as*dt*dt*dt *tr*dt the consumer provided photos. *tr*dt *tr*dt |
| Category | Suspension |
| Date | Jul 10, 2020 |
| State | KY |
| Description | I have the factory rear air suspension, and for the most part, it works very well. There are a coupe of serious safety issues that I believe could easily be resolved with a little programming. With the factory air suspension, it auto-levels. This means you can no longer use how much the truck suspension squats to gauge the load that the truck is carrying. It is important to be able to gauge the amount of weight the truck is carrying, especially when loading a trailer (such as a piece of equipment on the trailer), so that the combination can be safely driven and handle well. The only indication of the weight is when the truck reports "air suspension disable due to payload". This issue could be easily solved with a little programming to show the driver the pressure in the rear air bags on the uconnect/steering wheel display. The other issues comes from when the "air suspension disable due to payload" message has been activated. Once activated, the only way to restore the air suspension function is to drive at or above 14mph. This should be able to be reset by the driver, and with the vehicle stationary. If you try to unhook a trailer that has set this message, even after the load has been removed, you have to jack the trailer excessively high as the air suspension does not auto-level and will keep raising until the air bag travel maxes out. Once driving the vehicle to reset the suspension and trying to re-hook the trailer, you run out of jack before the trailer sits on the truck ball at it's normal auto-level ride height. This causes a number of safety issues when trying to re-hitch. Please look into these safety issues with the auto-level suspension of the ram, as I believe both are easily solvable with nothing more than a software update. I have had this happen several times, and it's troubling that it cannot be reset with the truck stationary. |
| Category | Power Train |
| Date | Jun 23, 2020 |
| State | UT |
| Description | Having vibration issues in rear end not caused by tire balance(3 new sets of 4 tires in under 5000 miles). Noticed u-joints have no visible means of holding them in place. Was told they are held by injected plastic although they have grooves for snap rings to hold them in place. Appears one of u-joint caps has moved slightly out causing vibrations at higher speeds. Upon examining several 2020 three quarter ton pickups, ram is the only one not using snap rings to hold u-joints in place. This is not a safe way to be holding a critical drive train component in place. This vibration happens at 45 mph and higher on different types of pavement... This is something other than your empty pickup rough ride. It sometimes will go away when I hit the accelerator or slow to under 45mph. 4 pics included show cap 1 moved out slightly so snap ring can't be installed compared to other 3(this is more than likely the problem). Pic 5 shows dealer saying nothing is wrong even though you can see clearly cap has moved out of place in only 5200 miles. Have more pictures showing this cap leaking grease too. Dealer said unable to duplicate in 4 miles of driving. That's not enough and more than likely not on highway at speed long enough to make this vibration happen. That cap moved out like it has will cause vibrations as the drive shaft is spinning close to 250mph or more while driving at 70mph. *tr |
| Category | Service Brakes |
| Date | Jun 22, 2020 |
| State | TX |
| Description | Left side front brake fell off when I stopped to park. Front side pad. Like it was ejected. *tr |
| Category | Structure:body |
| Date | Jun 22, 2020 |
| State | FL |
| Description | Truck has 5000 miles on it. Twice now the tailgate has come open while traveling. Yesterday 6/22/20, I got home from travel towing camper, and unloaded back of truck. Closed tailgate and double checked it to make sure it was closed, do this now after first time. Towed camper to storage and while making turn in storage area tailgate had opened on trip and hit camper causing damage to tailgate and camper. *tr |
| Category | Unknown Or Other, Vehicle Speed Control |
| Date | Jun 22, 2020 |
| State | FL |
| Description | Both cruise control and adaptive cruise control fail to maintain a constant speed over flat/level roadways. When cruise control or adaptive cruise control are engaged the vehicle constantly decelerates and accelerates to maintain speed. Vehicle hvac system is inadequate, blows cool, not cold, blows cooler from passenger side vent impacting operator comfort and increasing fatigue. Additionally, it blows cool air through the defrost panel when it is not needed causing the windshield to fog up. *tr |
| Category | Engine |
| Date | Jun 18, 2020 |
| State | NV |
| Description | This safety recall occurred in january 2020 and I received notice from dodge ram (chrysler). I have called dealers in st george and las vegas who have told me the same: they only get a few parts per week or two to fix the problem and placed me on the dealers "waiting list." I have been on the waiting list for four months! This is a safety warning regarding possible fire on my new vehicle. Further inquiry by myself has revealed the following: 1. Chrysler dodge ram is not producing adequate numbers of the simple part thereby jeopardizing safety of purchasers and their family/friends. 2. The few parts that chrysler dodge does produce goes to vehicles on the lot so that they can sell these vehicles asap. This shows no regard for the safety of prior purchasers. To think that chrysler dodge cannot order / produce the part in mass quantities when they knew the recall was coming is nonsense. By the way, this is in regards to the w03 2019-2020 safety recall. *tr |
| Category | Electrical System, Fuel/propulsion System |
| Date | Jun 17, 2020 |
| State | NY |
| Description | While driving in a 40mph zone, the electronic throttle control (etc)light came on and the truck accelerated uncontrollably. After braking and getting the vehicle stopped, it was shut off and restarted. The etc light went out but the check engine light came on. Made an appointment with the dealer the next day and while en route to the dealer, the etc light came on, this time resulting in a power loss. It happened while entering a highway ramp, and could only get the vehicle speed gradually up to 40. Dealer attempted to clear codes and repair, but kept vehicle overnight for a test drive. During the dealer test drive, the etc light came on and the problem occurred again. So far there hasn't been a resolution, but the vehicle is unsafe to drive. It is a brand new 2019, with only approximately 400 miles on it, owned less than a week. *tr |
| Category | Engine, Power Train |
| Date | May 29, 2020 |
| State | ID |
| Description | Tl* the contact owned a 2019 dodge ram 2500. The contact stated that while driving smoke suddenly came from under the hood and the vehicle immediately stopped accelerating. The contact was able to extinguish the fire with a fire extinguisher and water. The contact stated that her and her spouse was burnt on their hands and later seeked medical attention for smoke inhalation. The fire department along with the police department contacted however, the fire was already extinguished by time they reached the scene. The contact does not know if a police or fire report was filed. The contact stated that the manufacturer was made aware of the failure and she received an email stating that the manufacturer would buyback the vehicle. However, the manufacturer has been unresponsive to the contact's attempts to process the buyback program. The vehicle was included in nhtsa campaign number: 20v043000 (power train). The contact stated that the insurance company will not pay the claim as a result of the recall and the buyback offer. The dealer mountain home auto ranch (2800 american legion blvd, mountain home, id 83647 888-229-6919) was made aware of the failure however, the failure was not diagnosed. The dealer assisted the contact in getting a claim number from the manufacturer. The failure mileage was 21,000. |
| Category | Structure:body |
| Date | May 18, 2020 |
| State | CA |
| Description | Rambox lid appliques keep de-laminating, even after new tape and adhesive promoter is applied by dealer, per recall. 4th time at the dealer for this issue. The foam tape is not adhering due to the curve of the panel. *tr |
| Category | Power Train |
| Date | May 10, 2020 |
| State | AR |
| Description | Multiple failures of the transmission to engage, usually on a slope such as a boat ramp. See attached file for details. *tr |
| Category | Exterior Lighting |
| Date | May 06, 2020 |
| State | ME |
| Description | This vehicle is equipped with led headlights and fog lights. Under winter driving conditions (snow or freezing rain) ice will accumulate on the lenses of these lights and visibility is greatly reduced to very unsafe levels. This is something I have never experienced before on any vehicle I operated in similar conditions, usually the headlights produce enough heat to keep the lenses melted and visibility is not effected. I notified ram mutable about this but they have refused to offered any sort of fix. I feel this is a design flaw and the manufacturer did not take into account these conditions which are not uncommon in the climates these vehicles are sold. I feel this needs to be addressed by the manufacturer and a fix needs be made available to all vehicles with these same lights. I am no expert but know this could be easily addressed by adding a heating element to the lenses. This vehicle, as well as all others with these same headlights are extremely unsafe to drive in the winter with this flaw. *tr |
| Category | Power Train |
| Date | Apr 23, 2020 |
| State | VA |
| Description | Transmission intermittently drops out of gear. Most of the time this is when in reverse and moving backwards. All of a sudden you realize you are no longer moving backwards and in some cases rolling forward. On one occasion is has popped out of gear and stopped moving forward leaving me half out of a parallel parked space with oncoming traffic. These incidents occur approximately once a month. In every case on failure when you look at the gear selector it has a flashing light. |
| Category | Engine |
| Date | Apr 11, 2020 |
| State | CT |
| Description | 2 different noises clicking noise from front of engine could be fan clutch or a pulley and ticking noise could be cp4 pump?? *tr |
| Category | Structure:body |
| Date | Apr 11, 2020 |
| State | CT |
| Description | Hood vibrates and lifts like it's going to come off |
| Category | Structure:body |
| Date | Apr 11, 2020 |
| State | CT |
| Description | Front cab is not aligned straight with bed.. Looks like cab or bed is shifted. *tr |
| Category | Unknown Or Other |
| Date | Apr 11, 2020 |
| State | CT |
| Description | Going over bumps on road around 25-40 mph something in back. Sounds like it's coming from rear seats making a banging noise. Some believe it's the cab mounts. Too short or short bolt or something. |
| Category | Power Train |
| Date | Apr 10, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 20v036000 (power train). The contact stated while driving at an unknown speed the transmission failed without warning. The vehicle was towed to john elway's claremont chrysler dodge jeep ram (620 auto center dr, claremont, ca 91711) where the vehicle was diagnosed with transmission failure. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 4,048. Vin tool confirms parts not available. |
| Category | Power Train |
| Date | Apr 06, 2020 |
| State | AZ |
| Description | Tl* the contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 20v043000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that larry h. Miller dodge ram tucson (4220 e 22nd st, tucson, az 85711), exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Mar 27, 2020 |
| State | WA |
| Description | Tl* the contact owns a 2019 ram 2500. The contact received recall notification of nhtsa campaign number: 20v043000 (power train) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Lithia chrysler jeep ram located at (10701 newport hwy, spokane, wa 99218), confirmed parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Mar 18, 2020 |
| State | FL |
| Description | Ac is inadequate, blows cool and not cold |
| Category | Power Train |
| Date | Mar 17, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 20v043000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted hemet chrysler dodge jeep ram located at (425 motor way, hemet, ca 92545) where it was confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Mar 16, 2020 |
| State | CA |
| Description | I received a safety recall notice for my transmission. I called the dealer and they cannot get me in for six months. This is a large dealer, ram of the west in lancaster, ca. A safety issue should not be delayed for half a year! |
| Category | Power Train |
| Date | Mar 13, 2020 |
| State | TX |
| Description | Tl* the contact owns a 2019 ram 2500. The contact received notification of nhtsa campaign number: 20v043000 (power train) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Autonation chrysler dodge jeep ram north fort worth located at (11200 n fwy, fort worth, tx 76177, (817) 642-7894), was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Structure:body |
| Date | Mar 03, 2020 |
| State | CA |
| Description | The hood of the vehicle moves around substantially in turbulent air on the highway. It looks like it is coming loose, but it isn't. For instance following a semi, or in windy conditions. The date on this form is random because it happens all the time. |
| Category | Electrical System, Seats, Unknown Or Other |
| Date | Mar 02, 2020 |
| State | CA |
| Description | While in motion on highways and city streets, the uconnect 4c nav system will freeze, reboot or malfunction preventing control of the stereo volume (cannot turn down or off), prevent management of towing settings, disables controls for seat and steering wheel heating (cannot turn off or change preferences), obstructs bluetooth call management, disrupts vehicle navigation systems and blocks climate control management. It also visually distracts the driver by repeated flashing a large screen on and off with no ability to turn off or disable it and creates an inhospitable environment for safe driving. Here is a video that shows this behavior: https://www. Dropbox. Com/s/mqliwexmqqmcsvf/img_4208. Mov? Dl=0 |
| Category | Structure:body:tailgate |
| Date | Mar 02, 2020 |
| State | WI |
| Description | Tl* the contact owns a 2019 ram 2500. The contact stated while driving at undisclosed speeds and coming to a stop, the rear tailgate opened independently without warning. The contact exited the vehicle and closed the tailgate. The vehicle was taken to an unknown dealer to be diagnosed. The contact was informed that the tailgate was out of alignment but, refused to provide the repair because the vehicle was not purchased from the dealer. The contact stated that the failure recurred on several occasions. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 43,036. |
| Category | Steering |
| Date | Feb 16, 2020 |
| State | AZ |
| Description | Exited freeway on offramp, came to an intersection waiting to turn right. When I started right turn, I noticed that the steering radius appeared to be blocked or significantly diminished as I couldn't adequately turn right, and was leaning hard on the wheel, so the turn was too wide given the loss of steering to the right. The steering returned to normal operation after the vehicle continued straight. |
| Category | Power Train |
| Date | Feb 06, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2019 ram 2500. The contact stated while driving 45 mph, the vehicle was shifted into 4 wheel drive and vibrated excessively. The vehicle was not taken to be diagnosed nor repaired. The vehicle was included in nhtsa campaign number: 20v043000 (power train). The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 10,000. |
| Category | Electrical System, Steering |
| Date | Feb 05, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2019 ram 2500. The contact stated that while attempting to reverse into the garage, the gear shifter was placed in reverse, the steering was turned to the extreme right, and the engine stalled without warning. The contact stated that the failure was more prevalent when the steering wheel was turned clockwise to the extreme right and the vehicle was in reverse. The contact was able to restart the vehicle. The vehicle was not taken to be diagnosed. New holland chrysler dodge jeep ram located at 508 w main st, new holland, pa 17557, (717)354-4901, was contacted and informed of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 4,730. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 24, 2020 |
| State | TX |
| Description | Uconnect 12" screen repeatedly restarts without notice. Vehicle navigation, climate control. Backup camera, 360 degree camera, bluetooth phone and seat controls are all tied into the uconnect system. |
| Category | Electrical System |
| Date | Jan 21, 2020 |
| State | TX |
| Description | Complete reset and coding of all functions governed by the computer system and then a complete shutdown while driving at over 70mph. All systems were indicated to need service. This happened twice on the 17th and has happened once previously. |
| Category | Structure:body |
| Date | Jan 14, 2020 |
| State | IL |
| Description | Body mounts keep going bad. Started making faint noises at 2000 miles and couldnt diagnose. 8000 miles was determined it was the body mounts and had to replace will all updated mounts. 9000 miles noise and clunks from body mounts are back. |
| Category | Electrical System |
| Date | Dec 12, 2019 |
| State | KS |
| Description | Vehicle has push button start. I start the vehicle and leave running in the morning to defrost. When I went back to the vehicle I unlocked it with the fob while I was walking thru the garage. Stopped in the garage to pick something up and accidentally dropped the fob. Got in the vehicle and drove off. Why does the vehicle allow me to put it in gear without the fob. If I had had remote start and had started it with remote start the vehicle would have stopped running and would not have gone into drive without having the key fob in the vehicle. I expected it to work this way when I manually started it. Why does it not. This is a safety issue and could be fixed with a software upgrade before someone gets hurt. The technology should be made as safe as possible and in this case could easily be made safer. (the vehicle was running in my driveway and I was on the highway at 70 mph when I realized I did not have the fob). |
| Category | Electrical System |
| Date | Dec 04, 2019 |
| State | CO |
| Description | While installing side steps found an unprotected wiring harness under the truck, just behind the left front wheel. After looking closer at the wires found a wire with nicked insulation, conductor was showing. Didn't cause a problem, yet, however having a bundle of unprotected wiring in this location creates the potential to disable the vehicle if tire kicked something up from road and severed the wires. I didn't report this to dealer, I taped the wires to protect them from further damage. |
| Category | Electrical System, Engine, Service Brakes, Vehicle Speed Control |
| Date | Sep 18, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 ram 2500. While driving 65 mph, the rpms increased and the engine revved. The contact released the accelerator pedal and manually shifted the gears in order to return to the correct reading. In addition, the computer system that controlled the radio and camera would glitch and hesitated to change views. Also, while driving approximately 40 mph in an intersection, the vehicle suddenly accelerated, despite depressing the brake pedal. The contact stated that the ignition and check engine warning indicators illuminated. The contact was able to pull the vehicle over to the side of the road and shifted into park; however, the vehicle continued to rev as if the accelerator pedal were depressed. When the contact turned off and restarted the vehicle, all the warning indicators illuminated and the vehicle stalled. The vehicle was towed to crown motors (located at 555 cypress ave, redding, ca 96001, 888-755-5922) where it was diagnosed that the egr valve closed and needed to be replaced. The vehicle was repaired. While driving 45 mph uphill, the vehicle stalled without warning. The contact was able to pull the vehicle over to the side of the road where it came to a rolling stop. The contact stated that the accelerator and brake pedals failed. The contact had the vehicle towed to the same dealer to be diagnosed, but no codes were found. The vehicle was not repaired. The manufacturer was made aware of the failures and provided case number: 64570388. The approximate failure mileage was 300. |
| Category | Power Train, Service Brakes |
| Date | Aug 30, 2019 |
| State | MT |
| Description | Tl* the contact owns a 2019 ram 2500 vehicle rolled away crashed into a 2nd vehicle faulty transmission and brake system the contact stated that after stopping on a very slight incline and switching the transmission to the park position with the engine still running the occupants exited the vehicle and the vehicle suddenly rolled forward crashing into a second vehicle. During the incident the owner re-enter the vehicle and pressed the brake pedal but the vehicle did not stop. No injuries were reported. No police report was taken. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,900. |
| Category | Electrical System, Service Brakes, Hydraulic |
| Date | Aug 21, 2019 |
| State | UT |
| Description | My 2019 ram 2500 limited has the forward collision warning system, however, the system does not function as sold or intended. I have taken the vehicle to multiple dealerships in an attempt to resolved the issue, however neither the dealerships nor fca has any idea how to resolve. Fca customer service believes it may be software related, but currently has no idea when/if a solution will arise. Currently the vehicle sensors do not seem to function at all, and the vehicle absolutely could not prevent a forward collision if required. All advertising and owner's manual documentation state the vehicle can and should be able to prevent a forward collision, and I believe this misrepresentation could prove hazardous to both vehicle owners and other drivers on the road if the system does not function as advertised on both the internet website for ram trucks, or the owner's manual provided with these vehicles. |
| Category | Structure:body:hatchback/liftgate |
| Date | Aug 12, 2019 |
| State | CO |
| Description | Tl* the contact owns a 2019 ram 2500. The contact purchased the vehicle from brandon dodge on broadway (5600 s broadway, littleton, co 80121, (303) 794-4205). While driving 45 mph, ten miles away from the dealer, the driver noticed through the rearview mirror that the tailgate opened independently without warning. The contact coasted the vehicle over to the side of the road and closed the liftgate. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 55,000. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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