Forward collision avoidance, service brakes, and electrical issues among the top complaints received by the NHTSA from vehicle owners
It’s a logical step for consumers to get behind the wheel of a 2019 Nissan Rogue when in the market for a compact SUV. After all, it was awarded with Best-in-Class Vehicle Satisfaction honors. Once a customer buys this SUV, they realize very quickly that it’s not all that it is cracked up to be. From faulty service brakes to a defective vehicle speed control, this vehicle is dangerous any way it is looked at.
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It doesn’t matter what vehicle a driver chooses; they want to know that the brakes are going to stop them. Otherwise, it’s just a rolling time bomb waiting to cause destruction. The 2019 Nissan Rogue doesn’t have the braking system people expect.
One NHTSA user talked about their trouble specifically. “2019 Nissan Rogue AEB brake systems engage without notice on several occasions. I was driving thru a parking lot during the day and it engaged and at night and on a cloudy day on a street. Took it to the dealership, they indicate that there is not a problem and the car is safe because they could not replicate the action. The car has problems I do not know why they cannot replicate it but it does brake on its own.”
In hopes of maintaining the illusion of being the highest-rated for vehicle satisfaction, Nissan has chosen to discuss only some issues through the communications. In doing that, they neglected to talk about any complaints regarding the brakes and automated system. It’s safe to assume that if they did start to address these problems, the popular publications would stop giving them awards.
| Complaint Category | Number of Complaints |
|---|---|
| Service Brakes | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Electrical System | |
| Unknown Or Other | |
| Forward Collision Avoidance: Warnings | |
| Engine | |
| Vehicle Speed Control | |
| Power Train | |
| Electronic Stability Control | |
| Steering |
Along with the braking system, vehicle speed control is just as valuable. It prevents accidents when it works correctly.
Again, looking at the NHTSA website, we see what drivers are facing. “Vehicle sputters then stalls on I-10 Interstate HWY, Chassis Control light comes on. Vehicle will restart and immediately stall again yesterday night. Extreme safety hazard as this occurs with no warning and for no apparent reason. This has happened on multiple occasions, today, this morning at 7:40 am 2/26/2019 it happened on the freeway in a rainy, cloudy and fair visibility and I was unable to get to the side of the road due to speeds. Car is 1 month, brand new and driven for 2,400 miles only.”
Again, the company is reluctant to talk about anything they don’t need to, but there is one communication listed with vehicle speed control. Service bulletin #NTB18-033a discusses a vibration coming from the accelerator pedal when the engine is revving at 1600 to 2000 RPM. This situation requires a new brake booster vacuum tube and hose installation.
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There’s a long list of other complaints made by customers that are for random parts of this SUV. From the climate control to the steering and suspension, there are several aspects of this vehicle that confirm it shouldn’t be considered at the top of satisfaction rankings.
One NHTSA user addresses two more concerns. “Climate control is not working properly especially during cold weather. When temperature control gauge is set to 61F, it blows cold air and when the gauge is set to 62F, it immediately blows hot air. Other issue I’ve been facing is vibrations on the steering wheel and on gas and brake pedals while the car is stationary or driving on any road. Vibrations are coming from the engine compartment. Nissan service again told me it’s normal. It is not! Nissan failed to resolve both issues. I have filed a BBB complaint.”
It shouldn’t be surprising to find out that neither of these issues is discussed. What the company was willing to talk about is a squeaking and creaking heard in the front suspension bound bumper. Service bulletin #NTB18-083 says this sound is most prevalent during colder weather. There are several fixes including a wheel alignment or replacement of the front suspension bound bumper, depending on what is causing the trouble. If the average consumer believes that the best SUV out there would come with bad brakes, a malfunctioning vehicle speed control, defective climate control and issues with the steering, then it’s possible they have never driven a quality vehicle. Maybe it’s time to pick new judges for these vehicle satisfaction awards.
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Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Give recently bought a Nissan Rogue sport AWD and it drove fine for two weeks and then it seems now the transmission is slipping when driving 10 miles it will do this jerking motion suspension feels like im in a city bus and it was running idling for 30 minutes and tired to run hot give made my first payment. I did pay for the extended warranty so we will see this vehicle has 62000.
I have a 2019 Nissan Rogue Sport, got it brand new no miles… after having the car for 3 years I started having problems… went in for a routine oil change and 2 days after that my A/C started acting up and not blowing cold air.. the following week taking my daughter to her physical therapy appointment and out of no where it started over heating and was blowing hot air out of the A/C.. called Nissan and they informed me that there is nothing they can do, so I broke down crying in anger because a new car shouldn’t be doing this with low miles (47???) why am I having problems… so I call corporate and they gave me a case number and asked what will I like to do about the situation, I kindly told them either you get this fixed for free, give me a new car or give me my money back.. this is my source of transportation to and from work and getting my daughter to school and doctors… they Ofcourse cannot offer me a loaner and put me on a month out waiting list.. smh we are still making payments on the car and paying insurance
We bought a used2019 Nissan rough at carriage Nissan in Gainesville, Ga.and at 67,000 the transmission is slipping. Also there is a weird smell coming through vents sometimes. We have owned the car for four months .
2019 Nissan Rogue Sport sudden, inadvertent acceleration while backing out of our driveway on January 8 2022 around 1 pm caused my vehicle to end up in a drainage ditch across the street. The 2 side airbags deployed and luckily no one was hurt or injured. Nissan was nice enough to tow the vehicle and after 5 days I was finally able to get answers. Or so I thought! Now in my mind when something causes a vehicle to suddenly accelerate that would fall under the heading of malfunction. At the conclusion of my conversation with the service department I was told all was well, no malfunction or error codes and the cost would be $7000? He suggested I contact my insurance company and hash it out with them. This was not our fault and the insurance company should not factor into this issue. We have been loyal Nissan customers for more than 15 years and never had cause for concern. Cal this whatever you want. An anomaly, freak accident, act of God or just bad dumb luck. We should not be held responsible for any of this. Neither should the insurance company. FYI, the level of empathy was minimal. Someone could have been seriously injured!!!
My camera on the driver side goes out and due to this happening to my 2019 Nissan rouge sport I got in to a fender bender because it didn’t show me any other vehicle in my way and it didn’t do the atomic stop so now where the censor is on the diver side bumper it’s dented in and when I took it to fix the camera system they gave me some crazy excuse but this happen about 3 or 4 times and because and now I’m still having the same problem with the camera system and when I asked if the car was on the recall list they said no so now I have to keep paying for a car that was defective from the start I am very dissatisfied with the service of Nissan. Since I’m tired of driving around with the bumper dent I go to Nissan to see if they can fix it and they want to charge me $1500 to replace the whole bumper