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Consumers looking for a reliable SUV often turn to the 2019 Hyundai Santa Fe. After all it has been listed as having one of the best warranties on the market and even the automaker claims “safety comes standard.” Yet, actual drivers of this model have something different to say. Between the faulty electrical system, faulty engine, malfunctioning air bags and defective powertrain, this SUV proves to be anything but safe.
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NHTSA Complaints for the 2019 Hyundai Santa Fe
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Engine | |
| Electrical System | |
| Steering | |
| Power Train | |
| Service Brakes | |
| Air Bags | |
| Structure:body | |
| Vehicle Speed Control | |
| Fuel/propulsion System |
Problems with the Transmission
The powertrain consists of everything that transfers the energy of the engine to the wheels. It’s what propels the vehicle forward. In the 2019 Hyundai Santa Fe, this system has some serious deficiencies.
One Edmunds review says, “We bought this car a few months ago because I’ve had a Hyundai before and my car had always been really reliable. Well we’ve been experiencing issues with this one. When it goes onto Auto off mode it jerks a bit and then this past week while I was at a red light the engine turned off and this loud alarm noise came on. The dashboard said to put the car in neutral/park and to restart the car. Well since this had never happened before I freaked out (I also had my 1 yr old in the car) and I turned on my hazards so that cars could go around me. I did what the car said and after several tries if finally turned on and I was on my way again. The car kept doing that at random times and then when we would try to turn it on it wouldn’t turn on until after several tries. We took it to the dealership where we bought it and they said they ran a check on it and couldn’t figure out what was wrong. At the time they didn’t have loaner cars so we were sent home. We didn’t want to drive the car with our baby so that same day we called a different dealership and told them our issues and they were great. They said to take it in the next day asap. We took the car in and they did an update they said that might fix it. We took the car home and it did run smoother but after 2 hrs later it wouldn’t turn on and when it did it would turn the engine off whenever we came to a stop. We called the dealership and took the car in and it is currently being inspected. I would like to know if anyone else is experiencing this issues. If so please let comment! We were so in love with this car but after all these issues we’ve been experiencing we don’t know what to do next, it’s a shame especially since its brand new!”
Again, it’s evident that Hyundai understands the issues. They even stated in Service Bulletin #19-AT-013H that the transmission might experience a harsh 2-3 or 3-4 upshift during cold temperatures. The moral of the story for Hyundai owners is to avoid driving their SUV in the cooler weather or strap in real tight for a wild ride.
Here are some actual complaints logged with the NHTSA about the 2019 Hyundai Santa Fe Transmission Problems:
I HAVE A BRAND NEW 2019 SANTA FE ULTIMATE 2.0T LEASED IN AUGUST WITH 1600 MILES AND I HAVE ALREADY HAD THE CAR IN TWICE WHERE THEY HAVE HAD TO RECALIBRATED THE TRANSMISSION. WHENEVER I WAS AT A STOP OR WAITING TO MAKE A TURN I WOULD PUT MY FOOT ON THE GAS PEDAL AND THE RPMS WOULD GO UP BUT THE CAR WOULDN?T MOVE. I WAS ALMOST REAR ENDED A COUPLE OF TIMES BECAUSE THE CAR WOULDN?T GO INTO GEAR AND MOVE WITH THE GAS PEDAL PUSHED ALL THE WAY DOWN TO THE FLOOR AND THEN ALL OF SUDDEN THE TRANSMISSION WOULD SHIFT INTO GEARS. THIS SHOULD NOT BE HAPPENING TO A BRAND NEW CAR! LOOKING AT DIFFERENT MODELS THIS SEEMS TO BE AN ON GOING PROBLEM WITH HYUNDAI. I HAVEN?T BEEN ABLE TO ENJOY MY CAR BECAUSE IT?S BEEN IN THE SHOP. THEY FIX IT AND IT WORKS FOR A WEEK OR SO AND THEN IT HAPPENS AGAIN. SOMETHING IS DEFINITELY WRONG! I WAS TOLD IF IT HAPPENS AGAIN THEN THEY WILL CALL THE MAIN HEADQUARTERS. THEY SHOULD BE DOING THAT ALREADY TO FIND OUT HOW TO FIX IT ONCE AND FOR ALL SO I DON?T HAVE TO KEEP COMING BACK. I HOPE YOU WILL LOOK INTO THIS MATTER.
Problems with the Electrical System
With electrical equipment running everything in modern vehicles, it’s imperative that this system runs appropriately. Yet, the Santa Fe doesn’t seem to follow these rules.
One NHTSA complaint explains the electrical problems. “My new 2019 Hyundai Santa Fe from the time I bought it had the yellow Check Engine Light come on. It said the BSM system wasn’t working. Then the engine would not start on 4 separate occasions. I had to wait to get it to start. There have been 3 occasions when it did start it sounded like it was going to die, very sluggish and didn’t want to accelerate. The RPM would not increase. It also started 2 separate occasions it loses steering wheel power and the A/C stopped blowing cold air. I had to turn it off and wait to restart it. It is currently at the dealership waiting for the blind spot monitoring modules. The first time they replaced the module it still showed it not working. So now it is undrivable at [dealer], they say it’s not safe to drive so I am driving a loaner. They say they can’t determine why the engine did the described things above. These things happened while in motion and parked.”
It’s clear to the automaker that there are real issues with this vehicle. Service Bulletin #5NP-T3D4X-01 addresses some of the Engine Control Module and Electronic Stability Control software updates that must occur in order for this vehicle to function correctly. With troubles like these, it’s incredible that Hyundai has earned the reputation it has. This lemon is anything but functional and safe.
Here are some actual complaints logged with the NHTSA about the 2019 Hyundai Santa Fe Electrical Problems:
ON A BRAND NEW 2019 HYUNDAI SANTA FE, THE ENGINE STALLED TWICE WHILE DRIVING THE VEHICLE AT LOW SPEEDS INTO/OUT OF A PARALLEL PARKING SPACE ON A VILLAGE STREET. I HAD TO RESTART THE ENGINE IN ORDER TO CONTINUE MANEUVERING THE VEHICLE. THIS WAS VERY DANGEROUS AS I COULD HAVE BEEN HIT BY ONCOMING TRAFFIC.
AT AROUND 5014 MILES, WHEN I CAME TO A STOP LIGHT IN DC, THE VEHICLE SHUT OFF AGAIN AND WOULD RESTART. THE COPS CAME AND PUSH ME OUT OF THE ROAD AND I WAS THEN ABLE TO RESTART. I DROVE TO THE NEXT STOP LIGHT AND THE VEHICLE SHUT OFF AGAIN AND WOULD START. EVENTUALLY, THE VEHICLE STARTED AFTER APPROXIMATELY 10 MINUTES. I DROVE THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THERE WAS A PERFORMANCE RECALL ON THE VEHICLE. THE VEHICLE WAS SERVICE AND GIVEN BACK TO ME. THE FOLLOWING DAY DRIVING ON GERMANTOWN ROAD THE VEHICLE SHUT OFF AGAIN AT A STOP LIGHT. I CALL THE DEALER AND THEY ASKED THAT I TAKE IT BACK THE NEXT DAY. ON MY WAY TO THE DEALER IN BUMPER TO BUMPER TRAFFIC THE VEHICLE SHUT OFF AGAIN. I TOOK BACK THE VEHICLE TO THE DEALER AND TOLD THEM THAT I HAVE NO CONFIDENCE IN THE VEHICLE ANYMORE AND THEY SHOULD REPLACE IT
Problems with the Engine
No one expects the Santa Fe to come with the most powerful engine on the market, but it should at least run correctly. Again, we see that’s not even close to the truth.
Another NHTSA complaint states, “On a brand new 2019 Hyundai Santa Fe, the engine stalled twice while driving the vehicle at low speeds into/out of a parallel parking space on a village street. I had to restart the engine in order to continue maneuvering the vehicle. This was very dangerous as I could have been hit by oncoming traffic.”
Again, the automaker isn’t attempting to hide any problems they are having. Service Bulletin #19-AT-019H talks about the Check Engine Light coming on stemming from trouble with the oil pressure harness and integrated oil temperature sensor. Aside from the electronic equipment not working right, owners also can’t rely on this engine to get them home safely. So much for being a leader in safety.
Here are some actual complaints logged with the NHTSA about the 2019 Hyundai Santa Fe Engine Problems:
THIS IS A REPORT ON A 2019 HYUNDAI SANTA FE 2.0L TURBO WITH LESS THAN 1600 MILES. THERE IS A SIGNIFICANT AMOUNT OF FUEL IN THE OIL. ALLOWABLE LIMITS ARE LESS THAN 2.0% FROM NORMAL CAUSES. THIS ENGINE HAS 3.3%, ENOUGH TO BE A PROBLEM.THE OIL LEVEL IS RISING ON THE STICK. THE 5W/30 OIL HAS BEEN THINNED TO THE CONSISTENCY OF 20W OIL. DEALER SHRUGGED IT OFF AND CLAIMED THAT DRIVING A 100 MILE TRIP WOULD RETURN ALL TO NORMAL
ENGINE BEGAN TO SKIP ON ACCELERATION ESPECIALLY GOING UP HILL. VEHICLE WAS TAKES TO DEALER AND ACCESSED. DEALER DIAGNOSED OWNER HAD VEHICLE IN INCORRECT DRIVE MODE FOR ACCELERATION. OWNER EXPRESSED TO DEALER, SUSPENSION OF SPARK PLUG OR COIL PROBLEM GIVEN OWNER EXPERIENCE IN BUYING OWNING HYUNDAI VEHICLES. 1 MONTH LATER, VEHICLE WAS DISABLED AND DELIVERED TO DEALER BY ROLLBACK. DEALER DIAGNOSED VEHICLE. SPARK PLUG SPLIT IN HALF, SHATTERED PORCELAIN PLUG. FRAGMENTS OF PLUG FELL BETWEEN PISTONS, WARPED PISTONS. NEW ENGINE RECOMMENDED BY DEALER. NEW ENGINE ORDERED. ONE MONT WAIT TIME.
Problems with the Air Bags
While discussing safety, it makes sense to look at the air bags next. After all, they are considered to be one of the most essential safety features.
Check out this report posted on the NHTSA website. “The contact owns a 2019 Hyundai Santa Fe. The contact stated that while driving at 75 mph and was about to switch over to the left lane with the left signal indicator light on, the warning left indicator alert sensor light failed as a result, the contact collided side by side with another vehicle. The contact stated that the other vehicle was driving between 75-80 mph and crashed into the driver front side door, the rear end and the front end bumper and tire of the vehicle. The air bags failed to deploy, the contact stated that she was able to coast to the side of the road. The contact sustained left arm, neck, back, whiplash and a concussion. The contact also stated that half of her body was numb that required medical attention and was informed by her doctor that she had nerve damage and posttraumatic stress disorder. A police report was not filed. The vehicle was taken to [dealer], but was not diagnosed or repaired and informed the contact that it was not their problem since the vehicle was in an accident. The contact informed the dealer that the safety feature was not functioning. The dealer informed the contact that the safety features were turned off.”
While it might be true that this owner turned off the safety features, the air bags still should have deployed at those speeds. But, it looks like Hyundai knows that as well. There is a recall related to the side curtain air bags being damaged by the mounting bolts. When this happens, they won’t deploy. If the company can’t get the basic safety features down, how can they claim to be the best?
Problems with the Brakes
The brakes are designed to stop a vehicle and help occupants avoid an accident. It’s another basic safety feature that Hyundai seems to have trouble perfecting.
Another NHTSA report states, “The contact owns a 2019 Hyundai Santa Fe. While driving 80 mph, the brakes applied on their own and the BCA brake system activated warning message illuminated on the instrument panel. The failure recurred two weeks later. The vehicle was taken to [dealer], but they were unable to duplicate the failure. The manufacturer was notified. The failure mileage was 1,656.
In this case, it appears the Santa Fe is overcompensating for being so terrible at keeping people safe. Now, it just wants to stop whenever it can and avoid any more trouble. Maybe it’s decided to quit. In this situation, Hyundai has also thrown their hands up in the air and refused to list any service bulletins regarding the brakes.
Here are some actual complaints logged with the NHTSA about the 2019 Hyundai Santa Fe Brake Problems:
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE’S SMART SYSTEM CAUSED THE VEHICLE TO BRAKE ON ITS OWN. ALSO, THE LANE CHANGE WAS NOT READING CORRECTLY AND PUSHED THE VEHICLE INTO THE WRONG LANE INTO A BARRIER. IN ADDITION, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO SLOW DOWN WHEN MAKING A RIGHT TURN. AFTER COMPLETING THE TURN, THE CONTACT WAS ABLE TO BRAKE. TWICE WHERE IT WAS DIAGNOSED THAT THE SYSTEM WAS NOT CALIBRATING PROPERLY AND THE EASY PASS INTERFERED WITH THE SMART SYSTEM. THE EASY PASS WAS MOVED AWAY FROM THE CAMERA, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16086926. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
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Complaint Data
| Category | Steering |
| Date | Mar 24, 2023 |
| State | OH |
| Description | These hyundai's & kia's are being stolen left & right across the nation.... Hyundai needs to fix our vehicle with an alarm system. We haven't heard anything!!! We owe on the car and if it gets stolen or ruined, we still will have to pay on this vehicle. Also, on top of it all, it will be ruined; and from what we see on tv, they can't even get the parts to fix them. Our suv is not worth anything now due to those stealing these vehicles because of the tic toc videos. Those videos should be banned anyway and taken off so no one else can learn to do this horrible theft. If we can ever get another vehicle, it won't be a hyundai. This has made us very upset that we haven't heard anything from hyundai nor there seems to be nothing happening regarding this issue. Why isn't the government pressuring this company? We don't see anything being done. |
| Category | Power Train |
| Date | Feb 28, 2023 |
| State | 00 |
| Description | The contact owns a 2019 hyundai santa fe. The contact stated while driving from a stop signal, the vehicle experienced a delay while accelerating. The contact stated that the vehicle was jerking without warning. The contact stated that on another occasion while driving 60 mph, the vehicle inadvertently made a sudden stop without warning. The vehicle was taken to the dealer; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was 34,000. |
| Category | Engine, Unknown Or Other |
| Date | Feb 25, 2023 |
| State | GA |
| Description | Caught on fire while driving |
| Category | Visibility/wiper, Visibility:sun/moon Roof Assembly |
| Date | Feb 17, 2023 |
| State | NC |
| Description | Panoramic sun roof glass exploded and shattered as I was driving down the highway on a 50 degree f cloudy day. There was no known object that struck the roof nor did we hit a bump in the road or anything. The sound was like that of a shotgun blast. I've seen other posts and settlements for earlier hyundai vehicle makes and models where warranty was extended to cover a defect causing this. But my 2019 hyundai santa fe damage is not being covered under warranty since it is a couple thousand miles over the 60,000 mile warranty. Hyundai service reported there was no object or damage found to indicate it was caused by something impacting the vehicle. My concern is what will prevent the replacement glass from breaking again if the defect causing it to happen is not fixed. |
| Category | Structure:body, Visibility:sun/moon Roof Assembly |
| Date | Feb 15, 2023 |
| State | CO |
| Description | I was at a traffic light (stopped) and all of a sudden my sunroof exploded with no rhyme or reason behind it and glass shattered everywhere on top of me. Nothing was thrown at it and no other vehicles were around me to have any debris thrown up onto it. I got out and inspected the sunroof and found that there was no object imbedded on, in, or near the sunroof that would lead me to believe anything hit it. I contacted the hyundai dealership about this and they will not cover it under warranty. I believe this is a quality control issue with faulty engineering of the sunroof and upon looking at other hyundai forums, I found that others have reported the same thing occurring to their vehicles of the same make and model and the pictures of their damage look identical to my damage. |
| Category | Visibility/wiper, Visibility:defroster/defogger/hvac System |
| Date | Feb 14, 2023 |
| State | PA |
| Description | • what component or system failed or malfunctioned, and is it available for inspection upon request? When ambient temperature is at or below 32 degrees fahrenheit, sufficient heat is not produced from the vehicles defroster to keep the windshield from icing. Also, sufficient heat is not produced to keep vehicle occupants warm. A hyundai dealership confirmed the problem and replaced the thermostat, but the problem still persists. • how was your safety or the safety of others put at risk? Visibility through the windshield cannot be maintained. Also, the cabin temperature is insufficient for safe transport of young children. • has the problem been reproduced or confirmed by a dealer or independent service center? Yes. • has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected and confirmed by a hyundai dealership. The problem persists and has been an issue since the vehicle was purchased in 2019. The first winter that the vehicle was operated during (2020) was when the problem first presented. • were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The water temperature gauge on the dash board “bounces†back and forth while driving the vehicle when the ambient temperature is at or below 32 degrees fahrenheit. This has been reported to hyundai corporate –hyundai case # 19328435. |
| Category | Engine |
| Date | Feb 10, 2023 |
| State | GA |
| Description | Car just stopped working one day. First oil on spark plugs got them changed then the coil packs now oil is on the air filter. Car drivers really hard and doesn't shift properly. Took dealership and they aren't really helping or even trying to diagnose my car. |
| Category | Engine |
| Date | Feb 07, 2023 |
| State | TX |
| Description | I purchased a pre-owned certified 2019 hyundai santa fe from a hyundai dealership on 10/13/2020 and the vehicle had 21,770 miles. Then on 10/25/2021 (vehicle mileage was 31,950), I was driving my vehicle on the onramp to I-10 west lanes at gessner road. As I was accelerating at 40 mph to enter the freeway, my car engine seized and immediately I lost the ability to accelerate since the engine died. I immediately pulled over and had my car towed to the local hyundai dealership, hub hyundai mitsubishi west. The hyundai dealership service manager, daniel castillo (832-739-6353), inspected my vehicle and after an inspection of the engine/underside of the vehicle, hyundai found no damage or impact on the vehicle or the underside of the vehicle besides a missing drain plug. Their analysis concluded that the full result of the mechanical issue with the engine was a result of the missing drain plug which caused the oil to leak from the engine. Hyundai denied the warranty on the engine citing due to the drain plug issue is a direct result of a third party, brake check, that recently changed the oil (see attachment). The brake check store #545 (11564 westheimer road, houston tx 77077) had conducted recent oil changes performed on the vehicle on 12/8/2020 when the vehicle had 24,300 miles and on 5/5/2021 when the vehicle had 27,681 miles. I filed a claim (#3419328-1) with brake check for the damages however after 5 months of correspondences I was denied since I could not prove they did anything and the drain plug was missing. I also tried to file a claim with my personal auto insurance carrier, progressive, however I was denied since the claim did not involve an accident. There was no warning lights that ever appeared on my dash prior to the incident. However, when I did go home that evening, I noticed a fresh large oil stain on my driveway were my car had previously be parked. The oil stain just occurred that day (see attached photo) |
| Category | Power Train |
| Date | Jan 22, 2023 |
| State | AZ |
| Description | Was driving my 2019 hyundai santa fe and it completely shut off when I was stopped at a red light. Super scary! I could not get the vehicle to start again and had to call police to help. Had my hazard lights on but still felt very unsafe because there was traffic that had to go around my vehicle. Tow guy was able to get it to start again but said the transmission felt jerky. The vehicle was towed back to my home. Then the next day the vehicle was able to start and seemed fine. I had a friend drive it to the dealership while I followed behind in another vehicle. Half way there, it did the exact same thing. Was stopped at a red light and it turned off. The reason felt like a hard shift to the transmission. The engine would start but it would not shift to drive. It had to be pushed out of traffic. A few people stopped their vehicles to help push. After it was pushed to a safe spot, I had it towed to the nearest hyundai dealership. The dealership service tech thought it just needed a new starter. He installed the starter and some update software and claimed it was fixed. Picked up the car, drove it home and it seemed fine. The next day I needed to use this car to drive my three children to school (one of my kids has special needs). I felt the transmission jerking half way there and by the time we (thankfully) made it to the school parking lot, it did a hard shift and died. That could have been very scary and unsafe if we were stuck in traffic and it died! I had it towed back to the dealership. This time around the service tech said it needs a new transmission. It's a 2019 vehicle with 40,000 miles. It shouldn't need a new transmission. I don't feel safe driving this vehicle, especially with my three children! |
| Category | Steering |
| Date | Jan 02, 2023 |
| State | FL |
| Description | This is the second time my 2019 hyundai santa has suddenly veer right out of the lane. The error message was bac active. The dashboard turned red and the vehicle shook for a few seconds. I'm scheduled to take it back to the dealer. I have problems with the engine making noise and have been told the noise is normal. |
| Category | Visibility:defroster/defogger/hvac System:windshield:electrical Heating Element |
| Date | Dec 23, 2022 |
| State | PA |
| Description | •what component or system failed or malfunctioned, and is it available for inspection upon request? When ambient temperature is at or below 32 degrees fahrenheit, sufficient heat is not produced from the vehicles defroster to keep the windshield from icing. Also, sufficient heat is not produced to keep vehicle occupants warm. A hyundai dealership confirmed the problem and replaced the thermostat, but the problem still persists. •how was your safety or the safety of others put at risk? Visibility through the windshield cannot be maintained. Also, the cabin temperature is insufficient for safe transport of young children. •has the problem been reproduced or confirmed by a dealer or independent service center? Yes. •has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected and confirmed by a hyundai dealership. The problem persists and has been an issue since the vehicle was purchased in 2019. The first winter that the vehicle was operated during (2020) was when the problem first presented. •were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The water temperature gauge on the dash board “bounces†back and forth while driving the vehicle when the ambient temperature is at or below 32 degrees fahrenheit. This has been reported to hyundai corporate –hyundai case # [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System |
| Date | Nov 30, 2022 |
| State | CO |
| Description | Purchased vehicle 7/25/2022 at the end of october battery was dead we jumped it. Then when it got cold it would not start jumped it and started. Went bought a new battery the battery in car when we bought it was a 630cca parts store didn't have a listing for my battery so matched it and got one with 640cca. Next morning would not start. Tried jumping it wouldn't start that way. Called hyundai parts department and asked what battery should be in it said at least 660cca, so we got a 750cca a week or 2 later today 11/29/22 was cold snow morning wouldn't start. The problem is my car doesn't start below 32degrees. Very upsetting I buy a new vehicle that reliable and it doesn't seem reliable it. I've also read earlier forums and I read numerous complaints about this issue. I try looking up the battery for this model and it say's discontinued so what am I supposed to do. I need a reliable car for my family not one that will leave me stranded and calling in to work or kids to not go to school. |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 24, 2022 |
| State | LA |
| Description | 2019 hyundai santa fe first owner after each use of the auto stop/ start feature is guaranteed that in 24-48 hrs the car will stall at stop lights and take anywhere from 15-20 min to restart. The power to the electronics continues but the engine can't restart from the stop. It appears as of the feature takes the power from the alternator, starter and battery and drains it until the car can be restarted. Once it starts it drives well until the system is engaged again. I have chosen to not use the system and the car has not stall however once the use of the auto/ start stop system is engaged for a day or two it will stall the vehicle from a stop mostly at stop lights after so much time on standby mode while using the auto start / stop system. Dealer can not recreate the issue. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Oct 09, 2022 |
| State | CO |
| Description | For the duration of the vehicle's ownership, it has underperformed and operated unpredictably under hard braking, specifically with relation to the vehicle's abs system. The conditions have caused meto never drive the car in snow, as this weather condition in particular exacerbates the braking issues and makes the car unsafe. Issues with the braking/abs include: the abs activating at slow speeds in all conditions, even on dry roads the abs activating and preventing the vehicle from being emergency stopped in adverse conditions the abs activating and exponentially extending the braking distance until it disnegages the abs, once activated, does not stop unless the brake pedal is lifted from its initial activation position the vehicle doesn't appear to have any mechancial braking issues. Everything seems to be related to the abs system, wheel-speed sensors and/or vehicle-management systems. The overall braking experience in this vehicle with the abs on is that it simply will not stop within a safe braking distance window. The only way to stop this vehicle is without abs. There is no other way to safely stop this vehicle with abs. I have reached out to my hyundai dealer and hyndai corporate directly, both times being dismissed without anyone attempting to recreate the braking issues. I have a life's worth of experience driving in snow and multiple abs activations in a range of vehicles. This is abnormal based on all of the experiential knowledge I possess, as well as a lifelong interest in cars. While I am not an engineer, I possess enough firsthand and academic vehicle experience to recognize the abnormality of this vehicle braking operation. |
| Category | Engine |
| Date | Oct 05, 2022 |
| State | NJ |
| Description | The contact owns a 2019 hyundai santa fe. The contact stated that while at a complete stop with the auto engine start/stop feature activated, the vehicle would intermittently shut off upon depression of the accelerator pedal with several warning lights illuminated on the instrument panel. The contact would be forced to turn off the vehicle and open the driver's side door to reset the vehicle; after multiple attempts, the engine would restart and resume normal operation. The contact had taken the vehicle to two separate dealers, freehold hyundai (4065 us-9, freehold, nj 07728) and greg may hyundai (1501 tx-340 loop, waco, tx 76712)] on multiple occasions but neither dealer was able to duplicate the failure. The manufacturer was also notified of the failure and provided a case number. The contact was referred back to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 40,000. |
| Category | Structure:body |
| Date | Sep 28, 2022 |
| State | TX |
| Description | Liftgate is unable to be opened from outside, on button press it just beeps three times |
| Category | Steering |
| Date | Sep 19, 2022 |
| State | VA |
| Description | Electric power steering failed after starting car and beginning drive. No power assist was present. Concurrent with this failure the instrument panel displayed warnings that blind spot detection system and lane keeping system were not working and needed attention. Codes for the later 2 problems were sent to central computer, but no power steering error code was sent. Disconnecting battery from car nor turning car off and on had no effect on errors. Let car set idle for 3 days. Restarted car and all problems were gone. Taking car to dealer on 9/20/22 in attempt to prevent future reoccurrence. |
| Category | Forward Collision Avoidance |
| Date | Sep 07, 2022 |
| State | AL |
| Description | The contact owns a 2019 hyundai santa fe. The contact stated that the check forward collision avoidance warning light was illuminated. While driving at various speeds, the vehicle veered into oncoming traffic. The vehicle was taken to the local dealer where it was diagnosed that the sensor in the windshield had malfunctioned. The vehicle was not repaired. The vehicle was taken to an independent mechanic who stated the windshield sensors were working as designed. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. The failure mileage was approximately 69,550. |
| Category | Structure:body |
| Date | Aug 23, 2022 |
| State | TX |
| Description | While driving at 70 mph the rear panel of the panoramic sunroof in my 2019 hyundai santa fe exploded. We were not near other traffic or other sources of debris that could have impacted the glass. There was a very loud 'boom' sound, like a gunshot, and then the crackling sound of broken glass. Thankfully the sunshade was drawn and glass shards did not fall into the passenger compartment. Within a short amount of time large pieces of glass began to fall out creating a very heavy load on the fabric sunshade. We were able to collect enough of the large pieces by hand and remove them before the shade tore or otherwise failed creating an even larger hazard. Our 1 year old child was in his car seat directly below the failure -- had the shade been open, or had large pieces of glass fell before we could pull over and remove them he could have been seriously injured. Online research points that this is not an isolated incident and there is a pattern of this happening on recent model hyundai/kia products with panoramic sunroofs -- there is a class action lawsuit in canada targeting hyundai's lack of ownership of the problem. Hyundai dealerships and corporate were contacted to inspect and repair under warranty but were unwilling to do so in a reasonable timeframe (2+ month wait time). Vehicle was ultimately repaired by a body shop through our insurance company. There were no indications that this was a problem prior to the event. |
| Category | Engine |
| Date | Aug 22, 2022 |
| State | ME |
| Description | On 3 different occasions my vehicle has not restarted at a stop light after the idle stop and go feature turned the car off. I can't to a complete stop, the car went into idle mode, then wouldn't restart when I hit the accelerator again. I put on my hazard lights so cars could go around me and all the lights on my dash were flashing, brakes would not engage and it took several attempts to restart the car. The car has also not turned on 4 times when I first get in and go to start it. All the dash lights go on then as well and takes several attempts to start the car. I took it to the dealer and they could not find any issues. It is scary to drive as I fear it not starting after coming to a stop and being stuck on a main road. |
| Category | Engine |
| Date | Aug 14, 2022 |
| State | MI |
| Description | Was driving and the car started stuttering. When I came to a stop the car would not move, a message flashed across the dash saying something about the auto stop feature was active and I had to put the car in park or neutral in order to drive again. Has happened numerous times almost daily. In order to stop this from happening you have to remember to turn the auto stop feature off. |
| Category | Air Bags |
| Date | Aug 03, 2022 |
| State | KS |
| Description | At 1641, I was driving 55mph on tonganoxie rd with the right of way & no stop signed. The other driver did have a stop sign but did not yield and entered the intersection causing my vehicle to strike the middle of the passenger side and spinning my vehicle and stopped 90' to my right facing the direction she was traveling. All of my air back opened and inflated properly, except the driver side airbag. Because of this, my head slammed into the glass window, which then threw up upper body towards the passenger side. Had I not had a seatbelt on I would have ended up there. Due to the kinetic impact to the window (airbag only inflated about 1/4 of the way) I suffered a tbi severe concussion, tore my upper ribs from the breast bone, whiplash to my neck and back. There was a recall for this exact vehicle and driver airbag issue but mine was not listed as being on it. It has been a month and I still have a lump and tenderness at the impact site, brain fog and severe headaches, neck and back pain causing my to out of work at leave without pay. The headaches are worsening a bad do not want anyone else hurt. |
| Category | Service Brakes |
| Date | Jul 19, 2022 |
| State | IN |
| Description | I contacted my local hyundai dealership to have this recall fixed but was told they couldn't take my car in until october 27th 2022 at kerry hyundai, 6149 hopeful church rd, florence, ky 41042 if it's just a fuse replacement why do I have to wait over 3 month to have it fixed. I'm a fulltime rideshare driver and now I don't feel safe driving passenger around, the change of an engine fire and/or brake failure with passenger in my car could turn fatal. I was even told be the person in the service department that there was no risk of fire in vehicle do to this recall... |
| Category | Air Bags |
| Date | Jul 11, 2022 |
| State | KS |
| Description | Front side airbags only came down maybe sun visor length. Broadsided a car that pulled out in front of me, I was going 55mph when I hit her and no time to brake. I am 5'4†and when I hit her my head hit below the bag and into the glass getting a concussion. This is a major safety factor. Progressive insurance claim #[xxx], vin [xxx]. I have not received police incident report yet. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Service Brakes, Hydraulic |
| Date | Jul 07, 2022 |
| State | IL |
| Description | The contact owns a 2019 hyundai santa fe xl. The contact received notification of nhtsa campaign number: 22v056000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Service Brakes, Hydraulic |
| Date | Jun 23, 2022 |
| State | GA |
| Description | The contact owns a 2019 hyundai santa fe xl. The contact received notification of nhtsa campaign number: 22v056000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Unknown Or Other |
| Date | Jun 14, 2022 |
| State | WI |
| Description | We were notified in february 2022 that there was a safety issue that could result in a fire while driving or parked. We have asked for recall status updates and continue to be told that there is no fix yet. It has been close to 4 months that we have had to drive a vehicle that is considered unsafe. This is unacceptable. |
| Category | Unknown Or Other |
| Date | May 19, 2022 |
| State | CA |
| Description | I was driving and the car just turned off. A check engine light went on. I was able to restart the car. The dealer says they cant see any issues. I was put at risk because I was actively driving and the cars around me were driving. |
| Category | Electrical System, Service Brakes |
| Date | May 11, 2022 |
| State | VT |
| Description | Recall 218 for possible engine fire was issued in early february 2022. 3. 5 months later in mid-may there is still no remedy. It has been inconvenient to “park my vehicle outside and away from structures†and to constantly be pulling over when I smell something to make sure my car is not on fire. I can not use my car to go on any long trips for fear it will catch fire. Hyundai should buy my car back since it can catch fire and I can't use it reliably and since it could kill me or my family. |
| Category | Service Brakes, Hydraulic |
| Date | May 10, 2022 |
| State | OH |
| Description | The contact owns a 2019 hyundai santa fe xl. The contact received notification of nhtsa campaign number: 22v056000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Tires |
| Date | Apr 13, 2022 |
| State | PA |
| Description | The contact's son owns a 2019 hyundai santa fe equipped with kumho tires, tire line: solus, tire size: 235/65/r17, dot number: h25aya8u1221. The contact stated that while his son was driving 35 mph, the passenger's side front tire had a blowout causing damage to the front end of the vehicle. The vehicle was towed to a body shop and the front end was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unavailable. |
| Category | Air Bags |
| Date | Apr 08, 2022 |
| State | AZ |
| Description | Auto accident. Front end gone air bag did not deploy. Only driver in car. Suffered 2 broken ribs and broken sternum. Insurance company totaled car after inspection. No warning lights or messages presented at any time prior to accident. |
| Category | Unknown Or Other |
| Date | Mar 03, 2022 |
| State | OH |
| Description | The contact owns a 2019 hyundai santa fe. The contact stated that after parking the vehicle, approximately 30 minutes later the neighbor informed that the vehicle was on fire. The contact rushed outside to discover flames and smoke were present coming from the rear driver's side of the vehicle. A fire extinguisher was used to extinguish the flames. The fire department was called to the scene. During the incident, the contact sustained a burned right hand which required medical treatment. The cause of the fire was not yet determined. A fire report was taken at the scene. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 48,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 10, 2022 |
| State | TX |
| Description | 12/26/2021 driving on i40 e between santa rosa and tucumcari using adaptive cruise control (scc) at approx 68 m. P. H the brakes were harshly applied which resulted in the vehicle rapidly de-accelerating from approximately 68 m. P. H to approximately 5 m. P. H. (there was a warning displayed on the odometer panel). No vehicle or other obstacle within eyesight to the front, side of rear of our vehicle. Vehicle resumed driving on cruise. No warning prior to the event. Vehicle was taken to the local hyundai dealership on 12/30/2021 for diagnosis, the mileage was 21066. The technician reported no dtc's found and suggested it might have been caused by the windshield mounted "dash cam", the "dashcam" was not in a position where it could possibly interfere with the vehicle camera, (it has been in the same position since vehicle purchase and remains in the same position today), possibly some critter that ran out in front of us and we did not notice it or maybe a big bug flew into the vehicle. Also there was no obstruction to the forward vehicle radar. The vehicle was not road tested. This fault since the first instance has not happened again. This fault has been noted by other owners on various hyundai owners blogs. This vehicle has fca + pedestrian, scc, lka. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Dec 15, 2021 |
| State | IN |
| Description | Fca system disabled radar blocked" error came on while test driving on 3 separate occasions but no diagnostic code recorded, prior to taking possession they replaced a camera they thought to be the cause 11 days later during a snowy morning I got the same error again. Again it didn't register a code and I was told by the dealership no code, no problem. Spoke with hyundai customer relations and was told I have to take it back to the dealership for them to diagnose it, and the condition has to be reproduced for them to note the error but we have not had snow since that morning therefore the system error has not reappeared. The likelihood of being able to reproduce the circumstance during business hours and be able to get it to them to witness the situation is minuscule at best. If this safety feature is deactivated when something as simple as a snowflake blocks the sensor then it isn't really a safety feature. The safety features contributed to my decision to purchase this vehicle (nov 1st) but all I am told was the radar was blocked and therefore caused the deactivation, but again how can something as simple as a snowflake cause this error and the manufacturer not address this as a safety concern. |
| Category | Electrical System |
| Date | Dec 02, 2021 |
| State | NY |
| Description | The contact owns a 2019 hyundai santa fe. The contact stated that while operating the vehicle there were multiple warning messages displayed on the instrument panel and the vehicle would not accelerate to exceed 10 mph. The vehicle was towed to an independent mechanic who disconnected the battery and reset the computer and the failure was remedied. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 42,000. |
| Category | Steering, Vehicle Speed Control |
| Date | Nov 29, 2021 |
| State | NC |
| Description | Pulling out of a parking lot onto a street, when engine revved uncontrolled and did not respond to braking and steering, (pulled to the right). Impact with utility pole. Fortunate that there were no injuries. Vehicle is not drivable and has not been inspected by insurance or dealer as yet. No warning lamps. |
| Category | Unknown Or Other |
| Date | Nov 16, 2021 |
| State | MD |
| Description | Truck, not speeding up at times when gas peddle is pushed. |
| Category | Electrical System:interior Lamps/bulbs, Unknown Or Other |
| Date | Nov 07, 2021 |
| State | GA |
| Description | The dome lighting, lights do not go off when the doors are closed. I check repeatedly to make sure that all doors are closed. The dome gets extremely extremely hot. I believe this could very easily be a fire hazard. This has happened 3 times this year 2021. |
| Category | Unknown Or Other |
| Date | Oct 06, 2021 |
| State | TX |
| Description | This is the 2019 santa fe that this has occurred on (formally owned) as well as two 2020 santa fe that we now own within the last 2 years. The windshield does not take rock hits well. On all three vehicles a rock strike on the windshield not only left a large star impact, but the crack from the impact reaches all the way to the roof pillar. The crack is long. I believe the windshield glass is substandard and needs to be looked into closer as being a possible safety risk. Replacing the windshield and camera recalibration is expensive. |
| Category | Engine |
| Date | Sep 11, 2021 |
| State | IN |
| Description | The engine stalled while driving on highway at 65 miles per hour. When I tried to push the gas the vehicle was resisting to speed. When I took a nearest exit, the car suddenly jerked and slowed on its own without me pressing any brakes. Somehow I managed to drive to a nearest parking area and called for assistance. When it jerked and slowed suddenly the person behind me honked so hard. May be the person barely missed hitting my back of the car. It was a scary experience. |
| Category | Engine |
| Date | Aug 27, 2021 |
| State | NY |
| Description | The car engine completely shuts off while driving multiple times. While driving on highway and the streets the car just stops almost causing an accident. In order to get the car off the road we had to move it physically off the road. |
| Category | Structure:body, Unknown Or Other |
| Date | Jul 23, 2021 |
| State | OK |
| Description | My sunroof exploded while I was sitting in a driveway. The glass from the sunroof flew off as drove down the road when I left as well and this is equally as dangerous. This glass is not safe. My sunroof was shut and I was in the drive way so I was not at risk but this could have played out differently. I have been waiting for since 7/6/21 for hyundai corporate offices to contact me back. I have been told to not do anything until a case manager contacts me. I have not been provided a car to drive or any help by the dealer. The dealer told me they do not do body work and not to bring the car to them. I had no warning. |
| Category | Vehicle Speed Control |
| Date | Jun 16, 2021 |
| State | FL |
| Description | While pulling into a parking space at an extremely low speed, foot tapping the brake, the car excelerated (uncommanded) at what appeared to be full throttle. Depressing the brake had little to no effect and the vehicle stopped after hitting a metal pole. The vehicle sustained severe damage and was determined to be a total loss. The airbags did not deploy. |
| Category | Engine |
| Date | Jun 13, 2021 |
| State | OK |
| Description | Stop / start does not engage at stop light. Dealer finally replace battery and battery cable. This did fix problem. I understand this could be a starter problem and or software problem. The battery does not charge above the 70% required to engage stop /start. |
| Category | Engine, Unknown Or Other, Wheels |
| Date | Apr 30, 2021 |
| State | CT |
| Description | Ya he llevado 4 o 5 veces mi carro al dealer,el lado de driving cuando yo entro a cierto drive way hace un sonido extrao al igual si me parkeo en riversa y tengo que mover el quia para la derecha tambien, 4/21/2021 me hicieron un trabajo y desde esa fecha el motor esta teniendo un sonido extrao y la reboluciones . |
| Category | Engine |
| Date | Apr 28, 2021 |
| State | OH |
| Description | The idle down feature stopped working several months ago. No change in how the engine runs when we get to a stop sign or traffic light. When we called the dealership maybe in february, they said they hadn't seen the problem yet. My wife found an article about the problem and it said that several cars had caught fire or stalled in traffic. Taking it to the dealer on 5/4/2021. The rear power gate also has started malfunctioning. Not sure if they are related as of yet. |
| Category | Unknown Or Other |
| Date | Mar 23, 2021 |
| State | TX |
| Description | My sunroof exploded while driving down the interstate. No cars were anywhere around us, we were not near any overpasses, there was no road debris & nothing hit our car. There was one loud bang like the sound of a rifle shot. |
| Category | Unknown Or Other |
| Date | Mar 03, 2021 |
| State | IL |
| Description | I attempted to start the vehicle, but the key would not turn because the steering wheel was not directly straight, it was slightly to the left. If iam parking up or down hill I must turn the steering wheel towards the curb. If I continue to do this, the steering wheel will lock up, and the key will not turn in the ignition. |
| Category | Unknown Or Other |
| Date | Feb 25, 2021 |
| State | NM |
| Description | My wife was dropping off a friend at his house using the brakes to come to a stop. The vehicle suddenly accelerated into the garage damaging the right front of the vehicle and the garage. I can only include the vehicle photo due to photo size limitations. Her friend was a witness to the accident I estimate total damage to garage and vehicle to be 000. Hyundai said to call back tomorrow. |
| Category | Vehicle Speed Control |
| Date | Feb 17, 2021 |
| State | CA |
| Description | Tl* the contact owns a 2019 hyundai santa fe. The contact stated that after pulling into a parking space, when the vehicle's engine suddenly revved up, accelerated independently causing the contact to lose control of the vehicle and crash into a water pipe. The air bags did not deploy. A police report was not filed. The vehicle was towed. The contact did not receive any injuries. The vehicle was towedfolsom lake hyundai (12530 auto mall cir, folsom, ca 95630; (916) 293-4760) who were not able to duplicate the failure therefore were unable to diagnose the vehicle. The contact stated the failure had occurred twice within the last 18 months. The manufacturer was made aware of the failure. The approximate failure mileage was 12,000. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Feb 15, 2021 |
| State | NC |
| Description | We were sitting at red light in a busy intersection at night and the vehicle started hesitating and cut off. We tried pressing the automatic start and it kept hesitating and everything went black on the instrument panel. After 3rd time it started and we were able to get home. It started having more hesitation while to go up hills and low speeds. The automatic start /stop also stopped working in the vehicle. I also was having trouble with the blue link system, they were having to reset it each month until they decided to make a ticket for repair in which took a month or so in order for the engineers to see if it was default on there end. Then they decided to set me up for a appointment to have it looked at through hyundai, which now they saw I have to have whole new head radio head unit with blue link and also a new transmission. Purchased brand new and it has low mileage and need transmission. I'm loosing faith in hyundai! |
| Category | Unknown Or Other |
| Date | Feb 04, 2021 |
| State | AZ |
| Description | Car was in motion approaching an intersection at approximately 50 mph when some unidentified, unseen object crashed into the sliding panoramic roof. The result was a 12 x 8 inch hole and a spiderweb of cracks throughout the rest of the glass. Fortunately, the inside cover was closed and the driver was not injured. The object was not recovered. It will take 3-5 business days for the repair company to order and receive the replacement. The car is unusable till then. |
| Category | Engine |
| Date | Jan 05, 2021 |
| State | FL |
| Description | Tl* the contact owned a 2019 hyundai santa fe. The contact stated while driving at 65 mph, a thick, grayish smoke entered the vehicle cabin from the rear, passenger side without warning. The contact immediately pulled over and requested all occupants to exit the vehicle. As the contact began to call 911, an officer nearby came over to assist the contact. The fire department eventually arrived at the scene and extinguished the fire. No injuries were reported and both a fire and police reports were filed. Due to the failure, the contact had the vehicle initially towed to an independent mechanic and once insurance was contacted about the failure, they deemed the vehicle a total loss. The insurance then had the vehicle towed to another independent mechanic where it remained in their possession. The manufacturer was notified of the failure and initially offered to assist the contact with the purchase of another vehicle. Hyundai then sent out an investigator to inspect the vehicle and their assessment determined that the fire was caused by defective wiring harness attached to the trailer hitch. The manufacturer offered no further assistance after the conclusion of the investigation. The vehicle had been destroyed. The failure mileage was approximately 41,000. *bf consumer filed a claimed with u-haul they spoke to hyundai and hyundai blames on wiring hitch because it was installed after purchased.*jb |
| Category | Air Bags |
| Date | Dec 31, 2020 |
| State | CO |
| Description | It's a rental car. It was a snow day and hit on the concrete wall but the airbag didn't deploy. Compared to the damage to the car, it is a safety concerns. |
| Category | Unknown Or Other |
| Date | Dec 04, 2020 |
| State | CA |
| Description | My 2019 hyundai santa fe had sudden unintended acceleration while I was trying to park the car in the parking lot. It suddenly crossed over the parking cement block and jumped into the sidewalk landscape and then stopped. The airbag also deployed due to this incident. I did not step on the gas pedal. |
| Category | Steering |
| Date | Oct 30, 2020 |
| State | TN |
| Description | Was driving about 30-35 mph on curvy back road when suddenly the steering wheel completely locked up. I slammed on the brakes and the car went into the oncoming lane. Luckily there was no traffic or it would have been a head on collision. Afterwards the steering wheel exhibited a popping/thud noise when turning the wheel. The dealership replaced the steering column assembly. Didn't fix the issue. That took almost a month. Then they replaced the rack and the intermediate shaft. That still didn't fix the sound. Now they are replacing a clock spring. They have no idea what's wrong and are just throwing parts at the car hoping it's fixed. It's been 44 days and going on 3 repairs. Hyundai says I don't meet the requirements for a buyback or exchange and have frankly been extremely rude. I will never trust this car with how this has been handled and will never be giving my business to them again. |
| Category | Unknown Or Other |
| Date | Oct 05, 2020 |
| State | NJ |
| Description | Car locks with a symbol on dashboard of car with a key then another issue when driving car shuts off. Have had the car in several times told they cannot mimic the issue and computer doesn't show any codes. Call hyundai corporate to complain and said with 35,000 at the time we are beyond lemon law for nj. I have now 41,000 miles on it and problem is happening more and more frequently. I have a husband on oxygen waiting for a double lung transplant and this is an unsafe car. Today happened on a busy highway. I called circle hyundai in shrewbury nj spoke to service manager and told him this needs to be checked before I get killed. Owner of dealership told me a month ago that I have exhausted all of his techs. Please help us. |
| Category | Steering |
| Date | Sep 01, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2019 hyundai santa fe. The contact stated that while attempting to drive the vehicle, the steering wheel seized without warning. The vehicle was turned off and restarted and operated as designed. The vehicle was not taken to a dealer or an independent mechanic for diagnostics testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000. The vin was not available. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Aug 28, 2020 |
| State | NC |
| Description | Stopped the car at a red light and the idle stop and go (isg) feature has turned off the engine... Once the green light turned on, I pressed gas and the engine did not start and after couple of attempts all warning lights turned on and I was not able to use the key to start the engine aswell. And so I had to turn off the key completely and then start the engine... Bought the certified pre-owned car at 38000 miles in feb 2020 and this happened only once in august 2020 and the mileage was about 39800 during that time. Luckily I had only one car at my back who honked on me continuously... I was not able to reproduce the issue afterwards but to be honest I kept only about 50 miles since then. I am afraid if I would get stalled one fine day... And also afraid hyundai service center would just say not reproducible and may just say to turn off the feature may be? |
| Category | Unknown Or Other |
| Date | Aug 28, 2020 |
| State | NC |
| Description | The active lane keep assist may work intermittently based on many conditions like weather, road, light, lane marking, etc... When the lane keep assist (active mode) is engaged a green light appears on the dashboard... And when it disengages the green light just turns off... And no sound/beep warning happens... And I believe that it is a design flaw that there would be no beep/sound/alert when the lane keep assist dis engages and you still say that the driver is accountable/responsible. I would consider this flaw as a safety issue. Please note that no incident or accident happened but raising this complaint so this can be reviewed. |
| Category | Unknown Or Other |
| Date | Aug 25, 2020 |
| State | VA |
| Description | A car veered off in my lane and the lane keeping assist feature veered me off in another lane and crashed into another car. I had to file a claim with my insurance company and had to get the vehicle fixed. |
| Category | Exterior Lighting |
| Date | Aug 17, 2020 |
| State | MT |
| Description | The headlights on dim will give the oncoming car the " brights effect" on rough up and down roads. Resulting in the oncoming car giving me the "brights flash" or just leaving their vehicle 'brights' on permanently. This is very blinding and dangerous. Seems there is a fine line of being dim or bright on these types of headlights. I have had them inspected by the dealer and told they are ok. There are many other complaints on the internet. This is night time driving. |
| Category | Power Train |
| Date | May 27, 2020 |
| State | NV |
| Description | The car has shifted a little rough about a week after buying the car and has gotten to the point it lunges you forward. It shifts so rough I had to go to the er for pinching a nerve in my neck. *tr |
| Category | Engine |
| Date | Apr 20, 2020 |
| State | CA |
| Description | I had this issue since I got the car, only the issue has occured progressed more as months went by. Now at 21,000 miles, engine makes a rattle sound for 2-3 seconds during cold startup and then goes away. Only happens when engine is in a complete cold-state (early morning) or not driven for a few hours. |
| Category | Electrical System, Fuel/propulsion System, Power Train |
| Date | Apr 07, 2020 |
| State | FL |
| Description | I have had issues with this vehicle since very shortly after purchase in june 2019. I have been without my vehicle three times due to service/warranty related issues - twice in a rental, and now the third time I am using a friend's vehicle. My complaints began with a "hard start" and a delayed turnover of the engine. The vehicle behaves as though it wants to stall out. Hyundai told me for months that they couldn't recreate the problem to fix it even though it happened 2-3 times minimum per week. Then the other things started going wrong... Here is a short list for you over multiple visits and phone calls to the dealership: -hard start - vehicle jerks forward upon engine start -delayed turnover - feels like it is going to stall -vehicle engine ticking upon start -most recently, vehicle engine loudly knocking upon start -vehicle auto collision sensors malfunctioned and almost caused an accident on a busy 4 lane highway by causing my brakes to slam to an almost stop because the car in a lane next to me was turning (I was going 60mph at the time with no risk of collision). -apple car play malfunctions - sounds like wires are crossed (using apple charger and generic charger) -rear view camera stays on for 10-15 minutes at a time to the point that I have to turn off and restart the vehicle -while going 25-40 mph, at times, the vehicle will create a noticeable front end jerking motion -while the flight recorder was in me vehicle, it went off on an emergency alarm for over 3 hours and hyundai's service team couldn't determine a problem -the gas cap door will not open or close properly -vehicle, on 5 occassions, would not respond to depression of gas pedal there are other smaller issues that I have expressed my concern over, and I no longer feel safe in this vehicle with my two small children have now been without vehicle for 30+ cumulative days |
| Category | Service Brakes, Steering |
| Date | Feb 19, 2020 |
| State | PA |
| Description | My vehicle applies the brakes while driving on busy roads when nothing is in my path. I've almost been rear ended a few times because of it and hyundai has no resolution. Then also my vehicle has lane assist and the computer fought me steering the wheel while driving down the highway. Hyundai replaced steering components in the vehicle but don't know why it happened so they never diagnosed the problem. We have tried to go to hyundai about the issue but basically they only care about our money we pay and not our safety. |
| Category | Electronic Stability Control, Unknown Or Other |
| Date | Feb 06, 2020 |
| State | CA |
| Description | At highway speed the computer has attempted to pull the car out of the lane into the adjoining lane as if in attempt to avoid something. This is happened at highway speed's about six times. Vehicle also at one time applied the emergency brake as the vehicle is approaching an intersection as an emergency stop. The car would not move for several seconds. When I brought the vehicle into the hyundai dealership the representative immediately suggested that there was a rodent problem. This was confirmed not to be the case. As there did not appear to be any other computer messaging the technician suggested that maybe it was the california fastrack responder unit. They suggested it be relocated which I did. The problem lies that you're not sure that this is what caused the problem and the suggestion 'to drive it to see if it repeated' as it does not sound prudent from a safety perspective. The computer pulls at a hard level which makes it difficult to maintain the vehicle in the lane and it suddenly releases the pulling which jerks the car back into the driving lane much like an over correction. This is obviously quite dangerous and I would suggest something else is done to either confirm or disapprove the responder issue as these responders are common and it was placed per the instructions of the fastrack. |
| Category | Service Brakes, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 29, 2020 |
| State | OR |
| Description | I had rented a hyundai sante fe in september 2019. I had the vehicle for a few weeks with no issues until I drove over the mountains. I had pulled into a parking lot and was looking to park, coasting through the parking lot, I then backed up and found a parking spot. I was turning right in at a very slow speed, a virtual crawl into a parking space when I pressed the brakes to stop the vehicle when it suddenly revs its engine and began accelerating out of control jumping over the front parking curb and slamming into a chain link fence. The brake was depressed to the floor and would not stop, I pumped the brakes to stop and when it would not stop, I quick slammed the vehicle into the park position to prevent the vehicle from hitting a tracker and causing further damage or injury. I contacted my insurance agent and then I contacted enterprise rental company in bend oregon. I was on hold for roughly 30 min. I explained the situation and they stated that there were no recalls they knew of and they advised me to contact their tow company and have it towed to the airport in redmond oregon to switch out the vehicles. I researched on my own and found that their was a similar incident in las vegas, nv reported in january 31st, 2018. This incident needs to be looked into before someone is seriously injured. The isg may be a contributing factor in this case. |
| Category | Unknown Or Other |
| Date | Jan 25, 2020 |
| State | MI |
| Description | I am not sure what category this should be in but my 2019 hyundai santa fe hesitates when I try to accelerate. This happens mostly when I am accelerating from a complete stop but also happens occasionally when I am going around a corner. This is a dangerous problem that has nearly caused an accident when turning on to a busy street or merging onto the expressway. After some online research, I see this is a widespread issue. |
| Category | Electronic Stability Control, Unknown Or Other |
| Date | Jan 22, 2020 |
| State | VA |
| Description | Several occasions the safety features of this 2019 hyundai santa fe deactivates. 3+ occasions the vehicles frontal collision avoidance, lane keep assist blind spot detection automatic high beam lights as well as cross traffic alert suddenly will cut off. Have taken vehicle back to dealership where purchased to be told no codes are being stored. Contacted hyundai usa several times to get a run around or the response if its not recording there is nothing wrong with the car. I have owned a 4 hyundai santa fe's and never had the issues I am having like I am with this one. I do not take my grandkids in this vehicle as im worried that if these safety features fail to work I dont want to chance their lives in a vehicle that could possibly experience more severe issues or worse. Dealing with hyundai has become a disappointment as the 2004 santa fe I own is by far more dependable than this one . |
| Category | Engine |
| Date | Jan 21, 2020 |
| State | TX |
| Description | When sitting at red lights, the engine completley shuts off. I have to push the push start at least 10 times before the engine will restart. This keeps happening. I'm worried I will get stranded. I would like to leave it with hyundai service, but to my understanding they do not offer rentals. My vehicle only had 16000 miles when this issue began. I paid 38000 for this vehicle and now to my understanding, to have it serviced I will have to pay for the rental. My safely should be more of a concern. Hyundai motor america should be very concerned. They should have requested a tow and offered a rental as soon as I mentioned this issue!!! No, instead I have to leave it at the dealer in hopes the issue is found quickly, so I don't run up a huge rental bill plus pay my monthly car note. What if my vehicle just shuts down going 65 on the freeway? Will I have braking power? I don't know what to do. I could be in major danger. |
| Category | Unknown Or Other |
| Date | Jan 10, 2020 |
| State | NE |
| Description | I was involved in an accident on 11/11/2019 when my 2019 hyundai santa fe had a significant failure of the collision avoidance system. The traffic ahead of me braked suddenly after travelling at approximately 40mph. The collision avoidance warning did not sound and when I applied the brakes, abs did not activate and the brakes did not work properly. I made contact with the rear of the vehicle ahead of me. None of the three stages of the collision avoidance system activated. The malfunction caused the brakes to not function properly. The collision occurred at approximately 10mph. There was over ,000 damage to the front of the santa fe but the airbags did not deploy. I have driven over 1,000,000 collision-free miles in various vehicles, with and without collision avoidance. This accident would not have happened but for the malfunction of the cas. I reported this to hyundai usa. I took more than one week for a reply. Hyundai's position was that they would investigate but it would mean they would have to take possession of the vehicle for 10 weeks or more, without a temporary replacement vehicle. There has been no resolution with hyundai. |
| Category | Engine |
| Date | Dec 27, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 hyundai santa fe. While driving 17 mph, the bca braking system engaged, the vehicle lost power, and all the warning indicators illuminated on the instrument panel. The contact turned the vehicle off and back on, which returned it back to normal. The vehicle was taken to o'brien hyundai ft myers (2850 colonial blvd, fort myers, fl 33966, (239) 880-8631) where it was test driven for approximately 77 miles; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and provided the contact with case number: 16693618 and a loaner vehicle. The contact referenced nhtsa id number: 10167260. The failure mileage was approximately 16,000. |
| Category | Engine |
| Date | Dec 20, 2019 |
| State | OH |
| Description | Previous hyundai vehicle caught fire. At the time the cause was unknown. Was forced by hyundai to buy back vehicle and purchased a brand new hyundai vehicle. I was never told that this was a brand wide issue and that the new vehicle I purchased would end up under the same recall that caused previous vehicle to catch fire. I am terrified to drive this vehicle. I contacted hyundai to explain the situation and have been dealing with an unprofessional customer representative. I am fearful for my life in this vehicle and explained when I purchased the new one that I did not want to ever go through this situation again. |
| Category | Steering |
| Date | Oct 22, 2019 |
| State | CA |
| Description | As I was driving on curves, the wheel going out of control pulling to left toward emergency lane and getting extremely hard to control by hands. The car was driving good under 50 miles, however when I speed up to 65 or 70, I was not able to control the steering wheel. Driver attention warning sets to high" which will cause the steering wheel to acts haptic to shake steering as designed". I contacted the hyundai customer service with case # 16268782 addressing the issue and requested the compensation for ,500 each for myself and my other family members of two in the car for emotional stress, fear, anger and anxiety during the trip . They send me a response that hyundai is only able to offer reimbursement for hyundai owners which is enterprise rent a car. Today, I received a phone call from enterprise rental car, indicating that I should not call, emails regarding this issue to enterprise rental car area manager, as they done their part to take the car to dealership and my future email will be consider as harassments to them. We have been suffering from emotion stress, fear, and anxiety during the trip, and hyundai would send a compensation to enterprise rental car and enterprise rental car asking to not to further contact them regarding this issue. Please follow up the issue with hyundai dealership, enterprise rental car and make sure the compensation make to people who suffer from incident not the enterprise rental car, and if they send a compensation to owner (rental car), they will forward it to me. |
| Category | Engine, Power Train |
| Date | Oct 18, 2019 |
| State | CA |
| Description | I have a brand new 2019 santa fe ultimate 2. 0t leased in august with 1600 miles and I have already had the car in twice where they have had to recalibrated the transmission. Whenever I was at a stop or waiting to make a turn I would put my foot on the gas pedal and the rpms would go up but the car wouldn't move. I was almost rear ended a couple of times because the car wouldn't go into gear and move with the gas pedal pushed all the way down to the floor and then all of sudden the transmission would shift into gears. This should not be happening to a brand new car! Looking at different models this seems to be an on going problem with hyundai. I haven't been able to enjoy my car because it's been in the shop. They fix it and it works for a week or so and then it happens again. Something is definitely wrong! I was told if it happens again then they will call the main headquarters. They should be doing that already to find out how to fix it once and for all so I don't have to keep coming back. I hope you will look into this matter. |
| Category | Service Brakes |
| Date | Oct 16, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 hyundai santa fe. While driving 80 mph, the brakes applied on their own and the bca brake system activated warning message illuminated on the instrument panel. The failure recurred two weeks later. The vehicle was taken to puente hills hyundai (located at 17621 gale ave, city of industry, ca 91748, (626) 581-5300), but they were unable to duplicate the failure. The manufacturer was notified. The failure mileage was 1,656. |
| Category | Service Brakes |
| Date | Oct 01, 2019 |
| State | OH |
| Description | Tl* the contact rented a 2019 hyundai santa fe. While driving 55 mph, the contact attempted to depress the brake pedal, but it failed to operate as needed without warning. The contact continued to drive the vehicle, but the same failure occurred at 55 mph. The contact managed to avoid colliding with a doe in the middle of the road. There were no warning indicators illuminated. The vehicle was driven to the contact's home and then to the rental office. The contact informed the rental agency of the failure and they stated that they would notify hyundai of the defect. The manufacturer was notified of the failure by the contact. The contact did not know if the dealer was contacted. The whereabouts of the vehicle were unknown. The failure mileage was 33,000. The vin was unknown. |
| Category | Engine |
| Date | Sep 27, 2019 |
| State | WI |
| Description | This is a report on a 2019 hyundai santa fe 2. 0l turbo with less than 1600 miles. There is a significant amount of fuel in the oil. Allowable limits are less than 2. 0% from normal causes. This engine has 3. 3%, enough to be a problem. The oil level is rising on the stick. The 5w/30 oil has been thinned to the consistency of 20w oil. Dealer shrugged it off and claimed that driving a 100 mile trip would return all to normal. |
| Category | Power Train |
| Date | Sep 22, 2019 |
| State | CT |
| Description | The first time is was driving in the highway when the vehicle hesitated slowed down and I eventually had to get off the highway before it completely turned off. The second time this happened the vehicle turned off as I was mbv aking a right turn on the road. |
| Category | Electrical System |
| Date | Sep 17, 2019 |
| State | MD |
| Description | After driving my sante fe for little over 1000 miles, I was waiting behind several vehicles at a stop light in hyattsville and my vehicle shut off and wouldn't start. After trying to restart the vehicle for more than 15 minutes, it finally started. I drove to the next stop light and had to stop and the vehicle failed to restart. This happen two more times and then finally it started and I drove back to the dealership in gaithersburg (fitzgerald auto mall). I reported the incident and they claim to be unable to recapitulate the incidence. At around 5014 miles, when I came to a stop light in dc, the vehicle shut off again and would restart. The cops came and push me out of the road and I was then able to restart. I drove to the next stop light and the vehicle shut off again and would start. Eventually, the vehicle started after approximately 10 minutes. I drove the vehicle back to the dealer and was told that there was a performance recall on the vehicle. The vehicle was service and given back to me. The following day driving on germantown road the vehicle shut off again at a stop light. I call the dealer and they asked that I take it back the next day. On my way to the dealer in bumper to bumper traffic the vehicle shut off again. I took back the vehicle to the dealer and told them that I have no confidence in the vehicle anymore and they should replace it. The matter was reported to the manufacturer who refuse to replace the vehicle and offer 0 compensation for my inconvenience which I refuse to accept. I am seeking your assistance to this issue. P. S. I do have picture of the information that was displayed on the dashboard at the time of the incidence and my niece was with me on two of those occasions. |
| Category | Electrical System, Service Brakes |
| Date | Sep 16, 2019 |
| State | MD |
| Description | Tl* the contact owns a 2019 hyundai santa fe. The contact stated that the vehicle's smart system caused the vehicle to brake on its own. Also, the lane change was not reading correctly and pushed the vehicle into the wrong lane into a barrier. In addition, while depressing the brake pedal, the vehicle failed to slow down when making a right turn. After completing the turn, the contact was able to brake. The vehicle was taken to fitzgerald hyundai rockville (11411 rockville pike, rockville, md 20852, (301) 881-4000) twice where it was diagnosed that the system was not calibrating properly and the easy pass interfered with the smart system. The easy pass was moved away from the camera, but the failure recurred. The manufacturer was notified of the failure and provided case number: 16086926. The vehicle was not repaired. The approximate failure mileage was 3,000. The vin was not available. |
| Category | Service Brakes |
| Date | Sep 09, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 hyundai santa fe. While driving 65 mph, the vehicle braked hard and veered to the left for a duration of a second and a half. The failure occurred six times over a four month period. The vehicle was taken to stockton hyundai (2979 auto center cir, stockton, ca 95212, (209) 662-6400), but they were unable to replicate the issue. The dealer turned the issue over to a case manager with the manufacturer who stated that they would call back within three to five days. The vehicle was not diagnosed or repaired. The failure mileage was 7,000. |
| Category | Structure:body |
| Date | Sep 03, 2019 |
| State | TX |
| Description | While driving, the panoramic sunroof spontaneously exploded, leaving shattered glass within the interior of the car. There was no evidence of foreign objects which may have struck the car causing the roof to crack as it did. |
| Category | Engine, Power Train |
| Date | Sep 02, 2019 |
| State | VA |
| Description | I bought santa fe 2019 limited fwd, it has an issue with acceleration, it hesitates around 2000 rpm, it create a big issue when I change lane to overtake or driving to uphill, I have to push acceleration padel really down to keep going. It jerks sometimes. I took two hyundai dealers for check and both said nothing wrong with car, they did not find any code or issue. It is so frustrating sometimes. My 12-year-old pilot has a better ride and performance than 2019 santa fe. This is my first hyundai car and I paid a lot of money . I liked the interior, info system, and external look. Looks like to me issue with transmission gear shifting |
| Category | Electrical System, Engine |
| Date | Aug 26, 2019 |
| State | NY |
| Description | On a brand new 2019 hyundai santa fe, the engine stalled twice while driving the vehicle at low speeds into/out of a parallel parking space on a village street. I had to restart the engine in order to continue maneuvering the vehicle. This was very dangerous as I could have been hit by oncoming traffic. |
| Category | Electrical System, Power Train |
| Date | Aug 16, 2019 |
| State | NV |
| Description | Tl* the contact leased a 2019 hyundai santa fe. The contact stated that while, driving into a parking lot at an extremely slow speed, the idle stop &go (isg) engaged. The engine started to rev and the vehicle accelerated. The contact stated that the brake pedal was depressed but failed as well as the hand brake was engaged. The vehicle collided with an a parked vehicle no air bags deployed. No warning lights were illuminated. No injuries were sustained and a police report was not filed. The vehicle was towed to centennial hyundai (6200 centennial center blvd, las vegas, nv 89149 (702) 483-2200) where the contact was informed of an unknown safety warning bulletin. The contact stated that the unknown safety warning bulletin was repaired. The contact stated that the failure continued, the vehicle was taken back to the dealer and the unknown safety warning software update was performed. However, the failure has recurred several times. The manufacturer was contacted and case was opened. The contact mentioned that the idle stop & go feature has been disengaged on the vehicle but upon restarting the vehicle the feature was reengaged. The contact also stated that the manufacturer closed her case sending paperwork with incorrect vehicle information. The vin was not available. The failure mileage was approximately 5,000. |
| Category | Engine |
| Date | Jul 17, 2019 |
| State | WA |
| Description | Painful low frequency cabin pressure when idling and driving at low speeds under 30mph. Happens consistently and only subsides when stopped or accelerating |
| Category | Engine, Service Brakes, Steering |
| Date | Jul 13, 2019 |
| State | GA |
| Description | Stopped vehicle on side of neighborhood road on moderate downward incline. Placed vehicle in park and at idle. A few minutes later, shifted car into drive and proceeded to pull out into roadway. Vehicle seemed to lose power steering as well as power braking. As the vehicle turned a corner, it lost acceleration (car slowed to a stop as accelerator was pressed) , and tachometer decreased to zero. Pulled to side of road as car slowed to a stop. Total distance car travelled at this point was about 75 feet). Put car in park and turned off engine. Waited for a few minutes, restarted engine, placed car in drive and drove home ( about 40 feet). Problem: car engine stalled, cause unknown. |
| Category | Unknown Or Other |
| Date | Jun 22, 2019 |
| State | OH |
| Description | Vehicle caught on fire |
| Category | Air Bags |
| Date | Jun 10, 2019 |
| State | MD |
| Description | Tl* the contact owns a 2019 hyundai santa fe. The contact stated that while driving at 75 mph and was about to switch over to the left lane with the left signal indicator light on, the warning left indicator alert sensor light failed as a result, the contact collided side by side with another vehicle. The contact stated that the other vehicle was driving between 75-80 mph, and crashed into the driver front side door, the rear end and the front end bumper and tire of the vehicle. The air bags failed to deploy. The contact stated that she was able to coast to the side of the road. The contact sustained left arm, neck, back, whiplash and a concussion. The contact also stated that half of her body was numb that required medical attention and was informed by her doctor that she had nerve damage and posttraumatic stress disorder. A police report was not filed. The vehicle was taken to massey hyundai dealer, located at 1706 massey blvd, hagerstown, md 21740, (301) 739-6756, but was not diagnosed or repaired and informed the contact that it was not their problem anymore since the vehicle was in an accident. The contact informed the dealer that the safety feature was not functioning. The dealer informed the contact that the safety features were turned off. The manufacturer was notified of the failure and provided a case number: 15818438. The approximate failure mileage was 7,500. |
| Category | Engine |
| Date | May 27, 2019 |
| State | AL |
| Description | Engine began to skip on acceleration especially going up hill. Vehicle was takes to dealer and accessed. Dealer diagnosed owner had vehicle in incorrect drive mode for acceleration. Owner expressed to dealer, suspension of spark plug or coil problem given owner experience in buying owning hyundai vehicles. 1 month later, vehicle was disabled and delivered to dealer by rollback. Dealer diagnosed vehicle. Spark plug split in half, shattered porcelain plug. Fragments of plug fell between pistons, warped pistons. New engine recommended by dealer. New engine ordered. One mont wait time. |
| Category | Electrical System, Unknown Or Other |
| Date | May 23, 2019 |
| State | ND |
| Description | The blue link remote start often does not respond. This is very difficult to get fixed. The dealer does not have access to this system. Hyundai does not have a contact number that is easy to locate. When you do call they are difficult to talk with and often just hang up on you. This has been an ongoing struggle for several months. It is almost impossible to reach someone to talk too about this. They have recently sent an e mail telling me that that I must accept changes in my blue link (they are going to share data from that with other companies). You do not have an option to decline. They give you an option to agree or they note that continued use of blue link gives consent. I do not give my consent. Blue link is not dependable and as a result data from that system is likely to inaccurate. I own three hyundai's and buying the 2019 was a mistake. The blue link system is a mess. The sell you the system it works on your phone, works from anywhere no distance limitations ect. But after you buy it they point out that you cant complain because its a complementary service. This only comes out after you buy the car. They never talk about it before the purchase. After owning hyundai's for several years (3 of them) I am beyond disappointed they the customer service is so poor. Whats worse is that when you complain they can't find a number to contact where you can get hyundai america to even listen to the problem. |
| Category | Air Bags |
| Date | May 22, 2019 |
| State | FL |
| Description | My wife has had a bad back for many years and requires a cushion to ease the back pain while riding in the passenger seat. By doing that the air bag on the passenger sit will not activate. This has created a real problem for people with a disability. I've reached out to hyundai to have the passenger air bag active continuously but they have refused. I'm not asking them to turn it off, I'm asking them to turn it on so we can be more secure in the vehicle. We have tried many different pillows, cushions and back supports to no avail. Riding with the air bag inoperable is not an option, research on the internet shows thousands of complaints with the same problem. Hyundai's answer is buckle up tight and sit back away from the dash. This is not an answer to a problem that can effect millions of disabled people spending many thousands of dollars on new cars that want to feel safe. Please let me know if you have any suggestions. Thank you. |
| Category | Unknown Or Other |
| Date | Apr 25, 2019 |
| State | FL |
| Description | Idle stop and go technology feature cannot be disabled. The system turns itself on after I have turned off without warning. After driving a few miles with the feature turned off and stopped at a light, the engine will shut down, thereby turning the technology back on. I have almost been in several accidents thinking my engine was running when it was not. There should be a way to disable this, not just temporarily turn off. I have brought this to the dealer's attention but they are mystified as I am. This has been going on since purchase last summer, though below I am asked for a specific date it happened. |
| Category | Engine, Fuel/propulsion System |
| Date | Apr 02, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2019 hyundai santa fe. The contact noticed an abnormal burning odor coming from the rear of the vehicle when driving up hill. There were no warning indicators illuminated. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 2,700. |
| Category | Vehicle Speed Control |
| Date | Apr 01, 2019 |
| State | NH |
| Description | Vehicle experienced sudden unintended acceleration as we slowed and turned into a parking space at a local restaurant parking lot. Engine reved, car accelerated rapidly, brakes did no hold and the vehicle plowed into and then on top of a safety barrier stopping just short of a chain link fence guarding a set of large propane tanks. Police were called to scene, he took pictures. Car was towed to dealership collision center. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Mar 15, 2019 |
| State | TX |
| Description | On march 5, this vehicle stopped while driving in the middle of a street. I was unable to start the vehicle and me and my passenger could have been seriously injured or killed. Car was towed to dealership and has 2600 miles on it. I have found that hyundai is doing a recall to replace starter and a software update. I have been told that because of the new technology this vehicle has which is an automatic start and stop at a stop sign or stop light that the starter shorted out and apparently the software in the car just stops the car while driving.. This happened while driving the car at 35 miles/hour on a busy street. It is a miracle that I was not hit and injured or killed. Car is at the dealership waiting for a new starter and software update with a possible ship date of march 31, 2019. These 2019 santa fe are not safe to be selling to the public with this known defect. |
| Category | Unknown Or Other |
| Date | Feb 26, 2019 |
| State | CT |
| Description | I purchased a brand new 2019 hyundai santa fe on february 20, 2019. On sunday, february 24 while driving on a back country road going no more than 35 mph, there was a loud noise on the roof of the car. I opened the electric cloth cover and the sunroof was shattered and glass started falling in the car. Contacted the dealer the next day and was told to contact my insurance. The dealer or hyundai should cover the cost as I only had the car for 4 days. |
| Category | Seat Belts |
| Date | Feb 22, 2019 |
| State | PA |
| Description | 2019 hyundai santa fe. Consumer writes in regards to seatbelt concerns. *ld the consumer stated every passenger seat belt was unsatisfactory, the front doors on the vehicle have sharp corners causing cuts, and the view button was misplaced. *js |
| Category | Steering |
| Date | Jan 31, 2019 |
| State | TX |
| Description | On at least 2 other occasions and when driving the vehicle, a warning shows up in the speedometer area along with a warning light coming on. The warning states: "check blind-spot warning (bcw) system". The warning only turns off after the vehicle has been turned off and not again started for several hours. |
| Category | Visibility/wiper |
| Date | Dec 14, 2018 |
| State | TN |
| Description | While driving my new 2019 santa fe I noticed the first time it rained I had severe reduced visibility in the left portion of the windshield where the wipers don't reach. The rain pools there and does not get any better than pictured. This is a safety issue as you can not see out of 15% of the windshield and could cause an accident. |
| Category | Fuel/propulsion System |
| Date | Dec 10, 2018 |
| State | OK |
| Description | Gas tank leak upon delivery. After inspecting the leak, technicians were able to identify the manufacturer had issued repairs on gas tanks that were too thin and as a result, the vehicle we purchased was not properly repaired and leaked fuel. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Nov 16, 2018 |
| State | TX |
| Description | My new 2019 hyundai sante fe from the time I bought it had the yellow check engine light come on. It said the bsm system wasn't working. Then the engine would not start on 4 separate occasions. I had to wait to get it to start. There have been 3 occasions when it did start it sounded like it was going die, very sluggish and didn't want to accelerate. The rpm would not increase. It also started 2 separate occasions it lost steering wheel power and the a/c stopped blowing cold air. I had to turn it off and wait to restart it. It is currently at the dealership waiting for the blind spot monitoring modules. The first time they replaced the module it still showed it not working. So now it is undrivable at gene messer hyundai in lubbock texas, they say it's not safe to drive so I am driving a loaner. They say they can't determine why the engine did the described things above. These things happened while in motion and parked. |
| Category | Unknown Or Other |
| Date | Oct 23, 2018 |
| State | NM |
| Description | I bought the vehicle august 1 and drove it home, 50 miles, at 75+ mph. Immediately I noticed a high vibration in the ride as well as looking in the rearview mirror the cars behind me were blurry from the vibration until I place a finger on the mirror. I returned to the dealer the next day relating to the vibration. They balanced the front tires. I returned home and the vibration was still there. The vehicle has been at the dealer 4 more times with no solution. I have been supplied with a rental for a few days and was told the suv was ready. I picked it up on a saturday and asked for someone to go for a ride to see if the vibration was still there. No one was available so I drove it home and the vibration was still there. I returned it to the dealer and an hyundia engineer took it for a test drive up to 70mph which was in the city and not highway driving. I had a conference call with the gm and was told that the engineer said all of the suvs vibrated and this one was more "pronounced" which was not in his report to hyundia who I've been in contact. I believe this vibration is not in the wheels, one tire was replaced, but mechanically elsewhere. It has been at the dealership since 9/25/2018. I believe this suv to be unsafe and that other components will fail. This is my 3rd suv and I've not had any problems with the first 2. Another engineer is scheduled to inspect it 10/23/2018. I am a helicopter pilot and know what vibrations can do to mechanical and electrical components. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Angela and Brandon – have you check out this:
“Legal Notice of Hyundai Canada Theta II Engine Class Action Settlement Approval and Claims Process”
I bought my 2019 Hyundai Santa Fe in July of 2019. I have had it a little over a year now. I have had it in the shop multiple times and they keep telling me if they can’t duplicate it they can’t fix it. The check engine light started coming on immediately after purchase. This is followed by the message that there is a problem with the engine control system. The light is actually on more than it isn’t. Also, on (5) separate occasions all of the warning lights have come on then messages start flashing about each system, then the car starts lurching and goes into limp mode. Barely any acceleration at all. This is terrifying and I’m scared it’s going to cause an accident. The service dept. at the dealership tells me there is no record of my check engine light coming on even though I get the engine control message in my car and that is followed up by an email from BlueLink each time so obviously there is something wrong if they are notifying me. I have contacted Hyundai directly as the dealership says they can do nothing to help. Why brag about such a great warranty if you aren’t willing to stand by it?
Bought a brand new Hyundai Santa Fe 2019 one year ago. 25000 miles and been put into limp mode twice in the same week. The first time I was almost rear ended because the car loses all acceleration. The second tome was in a parking lot going 10 miles per hr. The car is not safe to drive. It’s going to get someone killed or hurt really bad. Hyundai has a problem that they don’t want to fix. Now they have my brand new car with the top of the engine tore apart.