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The 2019 Dodge Durango wasn’t just built with a busy family in mind, but also claims to have plenty of power for an exciting ride. Even the automaker claims that the Durango offers “pummeling performance,” but many owners can’t agree. This SUV seems to struggle with the engine, electrical system and exterior lighting.
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NHTSA Complaints for the 2019 Dodge Durango
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Exterior Lighting | |
| Engine | |
| Unknown Or Other | |
| Service Brakes, Hydraulic | |
| Power Train | |
| Fuel/propulsion System | |
| Air Bags | |
| Steering | |
| Service Brakes |
Problems with the Engine
If performance is going to be the top-selling feature of the Durango, then it better be able to back up the claims with a reliable engine.
This NHTSA review proves otherwise. “I arrived home and parked my car under my carport at 8:30 p.m. At 12:30 a.m. I heard loud popping noises and smelled smoke. I went outside to see my 2019 Dodge Durango with 9,021 miles on fire. The hood of the truck was fully engulfed with fire. The fire caught onto the house and my neighbor’s home.”
It turns out the Dodge is aware of engine concerns. Service Bulletin #9003680 discusses a possible oil leak from the rear engine seal retainer or windage tray. While it’s unclear if this defect caused the fire, or something else, it’s evident that this model doesn’t live up to the hype. Instead of a “pummeling performance,” maybe it should be labeled “flaming performance.”
Here are some actual complaints logged with the NHTSA about the 2019 Dodge Durango Engine Problems:
ON 4.17.19 WHILE I AM DRIVING THE CAR WITH MY FAMILY ( 3 PEOPLE ) FROM LIMA LINDA TO RANCHO CUCAMONGA , WE HAD TOTAL 3 X EPISODES OF THE ENGINE OFF SUDDENLY WITHOUT GIVING WARNING AT ALL. WHAT REALLY SCARE US THE CAR STOP AT ALL SUDDEN DUE TO ENGINE OFF WHEN WE ARE DRIVING ON FREEWAY 10.
Problems with the Electrical System
There are just as many defects occurring within the electrical system on the Durango.
Here is just one of the Cars.com reviews that discuss problems. “I literally hate everything about this vehicle. Where do I begin? The car turns itself off at stop signs and turns back on when you press the gas pedal. The navigation goes back and forth from standard measurements to metric system. I’m sure there is a way to pick metric or standard, but after spending 30 minutes in a parking lot trying to figure out how, I gave up. When I picked up my brother from the airport, I couldn’t open the back hatch until I turned the car off. The park assist beeps when I am in reverse and there is something in front of the car. When you first start the car, the heated seat (gross) and heated steering wheel turn on automatically and I have to manually turn them off. If a passenger wants to type something into the navigation screen it will not allow you to do so until the vehicle comes to a complete stop. Dodge needs to stop overthinking EVERYTHING. I can’t express just how much I truly HATE THIS CAR.”
It’s hard to tell how the owner feels about this SUV. It turns out that electrical system problems run rampant on this Dodge model. The company couldn’t even get the radio and backup camera working the way it should. Service Bulletin #08-003-19 REV.C talks about all kinds of troubles that require an update to correct. One possible concern is green horizontal lines that show up on the backup display. Any of these disturbances make reversing quite difficult and annoying. While experiencing the over-the-top levels of performance offered by Dodge, owners also get to figure out glitches and strange noises. It sounds like a fun adventure, especially when the cabin is filled with lots of kids.
Here are some actual complaints logged with the NHTSA about the 2019 Dodge Durango Electrical Problems:
I WAS DRIVING MY NEW DURANGO ON I-95 NORTH FROM FREDERICKSBURG, VA TO WOODBRIDGE, VA, WHEN I HIT A BUMP ON THE HIGHWAY AND THE ENTIRE DASHBOARD FLICKERED VERY FAST ABOUT 15 TO 20 TIMES, THEN THE CAR ACCELERATED ON ITS OWN AND THEN QUICK ACCELERATING ON IT’S OWN.
Problems with the Exterior Lighting
There are just as many complaints about the exterior lighting, which needs to operate correctly if owners want visibility at night.
Here is an Edmunds review expressing disgust. “Do not buy this truck! Issues with lighting and will not be covered. Good luck with customer service as well. They are horrible.”
Pretty much everything should be covered on a brand new SUV. Dodge knows that this vehicle isn’t made the way it should have been. Service Bulletin #9004117 talks about how the bumper and fascia can pop off or become misaligned on its own. These aren’t troubles anyone would expect from an SUV that offers “pummeling performance.” Instead, the SUV is literally falling apart and Dodge is doing very little to retain customers.
Here are some actual complaints logged with the NHTSA about the 2019 Dodge Durango Exterior Lighting:
HEADLIGHTS WOULD COME ON WHEN THE HEADLIGHT SWITCH IS IN THE OFF POSITION WHILE IN PARK AND WHILE IN MOTION, AND STAY ON; DURING NIGHT TIME DRIVING HEADLIGHTS WOULD INTERMITTENTLY GO OFF IN THE ON POSITION WHILE IN MOTION. SEVERAL ATTEMPTS BY DEALER REPAIR PERSONNEL TO FIND A REMEDY WERE UNSUCCESSFUL.
Your Lemon Law Legal Rights
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Complaint Data
| Category | Exterior Lighting:tail Lights |
| Date | Mar 07, 2023 |
| State | ME |
| Description | The contact owns a 2019 dodge durango. The contact stated that water entered the taillight assemblies, causing the taillights to become inoperable. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. |
| Category | Electrical System, Exterior Lighting, Vehicle Speed Control |
| Date | Feb 24, 2023 |
| State | IN |
| Description | I bought this vehicle in sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the virginia dealership could never duplicate the problem. I moved to indiana where these problems continued. Finally, an indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt dodge did a recall on. |
| Category | Engine |
| Date | Feb 18, 2023 |
| State | FL |
| Description | Coolant leak, due to water pump failure , has 61000 miles there are other older models that already have extended warranties for same issues this should apply to newer models as this issue persists |
| Category | Service Brakes, Hydraulic |
| Date | Jan 24, 2023 |
| State | MI |
| Description | The contact owns a 2019 dodge durango. The contact stated while driving 70 mph, he accidentally touched the gear shifter which shifted the vehicle into neutral(n). Once the contact noticed the failure, he shifted the vehicle back into drive(d) without applying the brake pedal. The contact then received a notification of nhtsa campaign number: 22v426000 (service brakes, hydraulics) which he linked to the failure. The contact called the dealer and made an appointment; however, the contact was informed upon arrival that the notification was sent by accident and that the vin was not under recall. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Exterior Lighting |
| Date | Jan 23, 2023 |
| State | TX |
| Description | 2019 dodge durango r/t gasket fails and allows water to get into track light and left and right rear corner light.. Dodge knows about the issues across many years but does not issue a recall or own liability to the problem which leaves customer footing the bill |
| Category | Electrical System |
| Date | Jan 11, 2023 |
| State | CT |
| Description | 2019 dodge durango rear center liftgate tail light assembly lift gate back up light lamp oem#68453659aa. Water pools into the rear lights from poor gaskets and has caused my rear lights to go on and off, led light has burned out due to the water pooling into the electrics. I have seen 100's of reports on the internet on this issue and don't understand why no recall is in place. I believe this is a severe risk to other drivers and myself, especially when driving at night, fog, or rain. I have almost been rear ended a few times and also pulled over by the police multiple times on the issue. |
| Category | Exterior Lighting |
| Date | Jan 09, 2023 |
| State | CA |
| Description | Water is entering my tail light without a crack or hole anywhere. |
| Category | Unknown Or Other |
| Date | Jan 04, 2023 |
| State | PA |
| Description | The interior door handle (driver side) has some kind of plastic coating on which began to peel back from the handle. It was very sharp and cut my hand. |
| Category | Exterior Lighting |
| Date | Dec 30, 2022 |
| State | PA |
| Description | Racetrack lighting seems to be defective and water has entered and lighting has stopped working and has become a problem driving without it. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Dec 20, 2022 |
| State | OH |
| Description | When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56. 5k miles and 12/09/22 @ 56. 7k miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area to troubleshoot. It was also communicated that the service technician researched several service bulletins and was not able to find any information on the happenings. Because there isnt a "failure" we have been told that the vehicle needs to fail in order to have this fixed. We have less than 58k miles on this vehicle. This has been happening since september 2022 |
| Category | Engine And Engine Cooling |
| Date | Dec 17, 2022 |
| State | MD |
| Description | From my understanding, I went to several different mechanics who all said the same thing. 2019 and maybe older years, the way the truck was made, the coolant hose runs all the way from the resovoir to the back of the truck which is causing a metal pipe and the coolant hose to touch and when the metal pipe gets hot, it's eating at the hose cause a significant leakage under the truck. And the hose is behind the vent under the truck which means pieces would need to get removed from the truck in order to get to the hose. |
| Category | Service Brakes, Hydraulic |
| Date | Dec 14, 2022 |
| State | AZ |
| Description | The contact owns a 2019 dodge durango. The contact stated that the vehicle was repaired under nhtsa campaign number: 22v426000 (service brakes, hydraulic). The contact stated while shifting the vehicle into park, the vehicle failed to recognize that the gear shifter was in park. The check engine warning light, the battery warning light, the abs warning light, and the stability control warning light were illuminated. Additionally, there was a message stating that the vehicle would shut down was displayed. The vehicle was taken to the dealer for diagnostic test, and the contact was informed that the battery needed to be replaced. The battery was replaced; however, the failure reoccurred. The manufacturer was not contacted. The failure mileage was 95,420. |
| Category | Engine |
| Date | Nov 09, 2022 |
| State | IN |
| Description | Upon making slow turn I experiance a rapid unintended acceleration. Engine raced to about 4000 rpm. In order to get vehicle under control brakes were applied to maximum and vehicle was shifted into neutral which caused engine to throttle higher but driver was able to turn off vehicle and safely come to a stop. After restarting vehicle throttle reurned to normal functioning. I was lucky there were no other vehicles around or a wreck would have happened. I do not know if this related to recall 22v426000. `dodge dealeership advised that there currenlly is no fix for this recall. If this incident is related to the recall dodge needs to find a fix asap.+ |
| Category | Power Train, Service Brakes, Hydraulic |
| Date | Nov 08, 2022 |
| State | MD |
| Description | The contact owns a 2019 dodge durango. The contact stated that while the vehicle was parked and unoccupied, the vehicle inadvertently rolled away. There were no warning lights illuminated. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed him that parts were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. The failure mileage was approximately 26,059. |
| Category | Service Brakes, Hydraulic |
| Date | Oct 17, 2022 |
| State | AZ |
| Description | The contact owns a 2019 dodge durango. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Service Brakes, Hydraulic |
| Date | Oct 06, 2022 |
| State | FL |
| Description | The contact owns a 2019 dodge durango. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, there was message stating, “anti sway deactivatedâ€. The contact stated that the vehicle was started without depressing the brake pedal. The vehicle was taken to the local dealer who indicated that the failure was related to the recall. The failure mileage was 59,000. Vin tool confirms parts not available. |
| Category | Service Brakes, Hydraulic |
| Date | Sep 27, 2022 |
| State | NY |
| Description | The contact owns a 2019 dodge durango. The contact stated that while operating the vehicle the messages "service trailer braking system and auto disabled traction control" was displayed and the brake light and abs light remained illuminated. Additionally, the driver was able to shift the gear shifter from park(p) without depressing the brake pedal. The local dealer was contacted regarding the failure and informed the contact that the failure was related to the nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 31,000. Vin tool confirms parts not available. |
| Category | Electrical System, Engine |
| Date | Sep 20, 2022 |
| State | PA |
| Description | Purchased my used 2019 durango at the end of june 2022. Everything was fine, then after a month and a half the vehicle starts to act up. Had the "service electronic stability control" warning come on several times. "stop/start unavailable, service system" warning come on four or five times. Then, sitting at a stop light, the engine shut down and wouldn't turn on and a warning saying my "hood is open" popped up. Put vehicle in park. Tried again, same warning, third time was a charm it finally started. Took it to dealer, they say after a 'recall' fix is sent out, some of these problems (they say are related) will go away. Meanwhile, I'm paying for a vehicle that sits in my driveway while I drive one of my other vehicles. I can't drive a vehicle that may suddenly 'shut down' with my family in it. Vehicle only has 17, 900 miles on it too. |
| Category | Exterior Lighting |
| Date | Sep 10, 2022 |
| State | WV |
| Description | Rear taillight assembly gets filled with water over time. Led lights fail as water rises. Some drivers report it causes the rear view camera to short out but I have not experienced this. Yet. |
| Category | Electrical System |
| Date | Aug 20, 2022 |
| State | TX |
| Description | The service shifter light comes on, the windshield wipers come on by themselves, the cruise control wont work when the message is on. This happens on alot of chrysler vehicles!! The durango wont shift into drive when the message is on. It also happens when the durango is being driven. The message appears everytime I turn my durango on. |
| Category | Service Brakes |
| Date | Aug 11, 2022 |
| State | OR |
| Description | My car has 7000 miles on it and the brake light is stuck on thanks to a faulty reading in the abs system. This also causes the car to think someone is in the car because the brake pedal is being pressed. It is illegal to operate a car without the brake lights working properly not to mention unsafe. My car has been setting in the driveway for over 3 months and chrysler is in no hurry to repair it. The abs module part has a superseded part number so they obviously have addressed the faulty part. I paid a lot for a car that has become a driveway accessory. How long can they drag their feet? They are losing repeat customers. |
| Category | Power Train |
| Date | Aug 04, 2022 |
| State | TX |
| Description | The contact owns a 2019 dodge durango. The contact stated while driving approximately 45 mph, the vehicle started stalling. The contact stated that the vehicle was not accelerating as needed. The contact noticed the drive(d) indicator light was blinking and the vehicle was jerking. There was a park warning light illuminated. The contact was able to drive safely to the side of the road. The contact depressed the brake pedal and shifted the gear shifter into park(p). The contact stated that on another occasion the gear shifter was shifted into reverse(r) however, transmission inadvertently shifted to neutral(n). The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000. |
| Category | Structure:body |
| Date | Jun 29, 2022 |
| State | NV |
| Description | The contact's mother owns a 2019 dodge durango. The contact stated that while his mother was driving 65 mph, the rear spoiler detached from the vehicle. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. The failure mileage was approximately 55,000. |
| Category | Air Bags |
| Date | Jun 24, 2022 |
| State | TX |
| Description | I'm getting a airbag light coming on say system malfunction. |
| Category | Electrical System |
| Date | Jun 05, 2022 |
| State | ME |
| Description | Chrysler customer care po box 21-8004 auburn hills, mi 48321-8004 june 3, 2022 dear customer care, I own a 2019 chrysler dodge durango pursuit. I purchased it used last year from a chrysler dealer in newcastle, maine. Today, as I was driving along the road my car completely shut off. It was totally without any power at, thankfully, only 35-40 mph. I had no brakes, no power steering, no lights, including flashers, nothing. I was able to get partially off the road but was in a very precarious place and had to call 911 to get a police car to come to keep from being hit by traffic. When the tow truck got there, I knew that the neutral engagement button needed to be pushed in to pull the car onto the flatbed and advised the driver. He proceeded to push the release button, but nothing happened until he wiggled the shift level. When he did that, the electrical came back on and the car asked for the key fob to start the car. It then started to all our amazement. There is no apparent reason for this vehicle to have lost all power and electrical when it did. This is a very, very unsafe situation. If I had been in heavy traffic and going much faster the story might have been very tragic. There is no way I would have been able to get off the highway, especially if I had to cross a lane or two. I had all I could do to steer it at 35. I am sending a copy of this letter to consumer reports, the nhtsa, and a local chrysler dealer. I am hoping the dealer might have some idea of what may be happening so that I can make sure it doesn't happen again. I think you need to find out and see what you can come up with as well. This is a serious safety problem that needs your immediate attention. Please get back to me with your findings asap. Thank you. Sincerely, [xxx] cc. Consumer reports, nhtsa, bodwell's chrysler of brunswick, me information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Exterior Lighting |
| Date | May 16, 2022 |
| State | WI |
| Description | My 2019 dodge durango is experiencing rear 'racetrack' lighting issues as thousands have. Many are complaining same issue. Poor design allows water to get into led assembly and shorts it out. When this happens not only does the allumination of the led go out.. But so does the license plate light. This not only creates a illegal situation but a hazard in night driving. You take the mounting bolt out on 'inside' of rear hatch and water pours out. Took this in to two differant dealers and neither will honor the warranty. I assume due to cost of the 'racetrack' being 0ver 00 not including cost on labor. This is a serious issue thousands of owners are dealing with. From 2014 durango right through the latest model. They seriously need a recall on this defective issue to prevent accidents. |
| Category | Exterior Lighting |
| Date | May 08, 2022 |
| State | VA |
| Description | Water in the rear light seems to be a common problem in them and mine has a lot of water in. |
| Category | Electrical System, Exterior Lighting |
| Date | May 07, 2022 |
| State | NJ |
| Description | Water has leaked into the center "racetrack" tail light lens on the rear of the vehicle, and pooled in the bottom portion of said lens. This has caused the led lighting to begin burning out, causing a safety issue. The only fix is a very expensive (00-00) replacement of the entire tail light lens assembly. This is an extremely common issue among durango owners and dodge should be held liable for the defect, as visible and working lighting is essential for safety. |
| Category | Exterior Lighting |
| Date | Apr 07, 2022 |
| State | NJ |
| Description | Water collects in my racetrack light and not part of the light is out. |
| Category | Exterior Lighting |
| Date | Mar 24, 2022 |
| State | WA |
| Description | The tracklight on my 2019 dodge durango is no longer working. The whole light on the liftgate of the vehicle which is a big part of the brake warning to other vehicles. Which can very likely cause an accident at anytime since the corners of the tail light arent as visible. The vehicle has been evaluated by an independent service center and I was quoted over Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System, Exterior Lighting |
| Date | Mar 04, 2022 |
| State | MD |
| Description | Rear tailight assembly retaining internally after rain/washing, shorting out led light system and not illuminating |
| Category | Air Bags |
| Date | Feb 23, 2022 |
| State | WV |
| Description | The contact owned a 2019 dodge durango. The contact stated that while the driver was traveling at an undetermined speed a crash occurred. During the crash, the vehicle sustained severe front-end damage and was destroyed but the airbags did not deploy. No further information was available. A police report was taken at the scene and the vehicle was towed away. No injuries were reported. The local dealer was contacted regarding the failure. The manufacturer was not yet contacted. The failure mileage was 13,000. |
| Category | Electrical System, Exterior Lighting:brake Lights |
| Date | Jan 14, 2022 |
| State | NJ |
| Description | The contact owns a 2019 dodge durango. The contact stated that while driving her vehicle, she was pulled over by a police officer who informed her that neither the rear taillights nor the license plate light was illuminating as needed. The contact stated there was no warning light illuminated. The contact stated that she then had an independent mechanic inspect her vehicle and was informed that the taillights had shorted out due to rain leaking through the seals of the taillight assemblies. The contact stated she then contacted the dealer and was informed that there was a manufacturer issue and that there was no recall for the failure. The contact stated that she was informed by the dealer that repairing the vehicle would be an out-of-pocket expense. The contact stated that she was referred by the dealer to call nhtsa. The approximate failure mileage was 40,000. |
| Category | Unknown Or Other |
| Date | Jan 11, 2022 |
| State | SC |
| Description | The rear spoiler is coming detached from the lift gate. It's a recall for 2021 durango but not for the 2019 but mine is loose and rattling horribly and I'm afraid it'll fly off and hit another vehicle |
| Category | Exterior Lighting |
| Date | Nov 28, 2021 |
| State | NJ |
| Description | Water gets in the rear middle racetrack tailgate light and caused the partial burnout of the led tailgate lights. This is a 2019 dodge durango vin [xxx] with only 17,000 miles. This is a safety issue and from what I read online it will lead to other lighting/electrical issue in the future. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine, Forward Collision Avoidance: Adaptive Cruise Control, Power Train |
| Date | Oct 29, 2021 |
| State | NJ |
| Description | 2019 didge durango. Purchased used with c. 22k miles on the clock. Have driven c2. 5k miles and the following has happened 3 times. When accelerating the car seems to lose power momentarily and then gets stuck in third gear. Cannot shift up or down. After parking and restarting the engine the issue is resolved but the check engine light comes on. Goes off sometimes after a few hours, sometimes after 1 or 2 days |
| Category | Electrical System, Exterior Lighting |
| Date | Aug 31, 2021 |
| State | MN |
| Description | On a recent 9hr drive to home the headlights got so dim that I needed to turn on the fog lights to be able to cautiously continue the drive to home. The low voltage and low headlight output makes driving at night a very dangerous situation and can come on quickly. The voltage on the cars digital display varied between 12. 2 and 12. 3 volts. The halogen headlights are designed for 13. 8 volts. The vehicle has been checked by two dodge dealer and they both have stated it is within the specifications of the dodge star online publication # s2008000031 rev. A which is attached. There were no warning lights or codes displayed. Dealer # 1 said they have solved this complaint before with changing the headlight assemblies to led headlights at a cost of Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Seats:front Assembly:head Restraint |
| Date | Aug 26, 2021 |
| State | GA |
| Description | The contact owns a 2019 dodge durango. The contact stated while driving at 55 mph, the headrest air bag inadvertently deployed and hit her on the back of the head. There were no warning lights illuminated. The contact stated she continued to drive the vehicle and made a stop when she exited the highway. The contact sustained whiplash but did not seek medical assistance. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 60,000. |
| Category | Unknown Or Other |
| Date | Aug 23, 2021 |
| State | MD |
| Description | Tail lights have a pointy edge that has cause injuries twice, when walking-by to close to the vehicle, I have severely injury my arm and back (see attached pictures). This happens when truck door is opened only. Pics 1 & 2 are showing the pointy edge of the tail light, pic 3 is the most recent injury and pic 4 is a scar from the previous injury. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 06, 2021 |
| State | NY |
| Description | The start/stop warning light came on for the second time on my 2019 durango. I had both batteries replaced the first time and now, at 18,500 miles it came on again even though I drive it daily on both highway and local roads. This time, the warning only came on once but the start/stop feature was affecting the performance of the truck. There would be a lag when I would start to drive again, which was dangerous because if you're making a quick turn or merge, that little delay was significant in safely timing the turn. Also, it would jerk the wheel abruptly upon restarting. And then the truck died completely. Leaving my husband and daughter stranded. Thank god my infant and I were home because this would've been even worse with a baby in tow and or if I was on my way to pick up my older daughter somewhere. He said all the lights and alarms on the dash went bezerk and then the truck wouldn't start at all. The battery strain from the start/stop must have drained the main battery enough to make the computer system go crazy and completely shut down. The tow truck driver couldn't get any power to truck and now we were left having to get towed to the dealership right after service closed, with the truck being completely unlocked and dead and the driver side window open. |
| Category | Electrical System |
| Date | Jun 13, 2021 |
| State | MS |
| Description | Every 2000 miles, vehicle won't and keeps asking me for an anti-theft code. I have had it serviced at least 7 times and I have not had the vehicle a year. Every time I take it in they just replaced the battery and the battery cell and it works fine for about a month then it shuts down again |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | May 23, 2021 |
| State | IN |
| Description | On may 7, 2021, I was informed by champion dodge in indianapolis, indiana that a water intrusion point was discovered on my new dodge durango. The service department determined that the antenna had a faulty antenna gasket causing water to get into the vehicle through the antenna since I purchased it in september 2019. To date, my vehicle has been in the shop for about 70 days, always returned to me as "unable to duplicate" after the vehicle accelerating by itself, the led panel malfunctioning repeatedly, the highlights coming on by themselves, and the instrument panel going out multiple times and the backup camera not engaging just to name a few problems I've had. All this dodge dealer did with this major discovery was to replace the antenna and return the vehicle to me as safe. I feel this situation is not safe as water has been getting into the electrical car components of my vehicle since 2019, and this cannot be a safe situation but doge refuses to buy back this vehicle as a lemon or even with this new information they still refuse. My dodge has experienced electrical problems from day one of my purchase of this vehicle. I have had ongoing safety issues with this vehicle all to do with electrical problems. I think this is a very unsafe situation for this vehicle to be on the road. |
| Category | Steering |
| Date | Apr 21, 2021 |
| State | TX |
| Description | On my way to labor & delivery, my steering wheel locked up, a light and message came on that said, "power steering unavailable". I could not turn left or right and since I was already turning left when it locked up and went straight, I nearly hit all the cars parked on the side of the street. When I left the hospital, the light was off. A week later, the light came back on and stayed on. The steering wheel locked again as we were driving down a main road and we almost hit the car in the lane next to us because when it locked up, it snatches the wheel from wherever we have it to a locked straight position. This is unacceptable when you are pregnant with 3 children in the back. I should not have to worry about crashing into people without notice. We got it checked out and they said the electric steering rack needed to be replaced for a whopping 00. On a 2019 vehicle, that is unacceptable. It is not safe to drive and now I have been without a vehicle for 3 months now because everyone keeps telling us that the part is on back order. |
| Category | Electrical System, Exterior Lighting |
| Date | Apr 09, 2021 |
| State | NY |
| Description | Water is entering the rear 'race track' tail light / brake light of 2019 dodge durango which is causing the led lights within to burn and/or short out. The light is not cracked and was never damaged to cause this issue. Dodge is advising this is not a recall issue and cost would be approximately 00-00 to replace. |
| Category | Exterior Lighting |
| Date | Mar 19, 2021 |
| State | MO |
| Description | While changing both of the front turn signal bulbs for the 2nd time, in less than a year of ownership, I decided to check for burnt / broken filaments. The right side bulb filament was broken. Then I noticed that both bulbs had burned connector prongs at the base of the bulb (see photos), where they plug into the socket. I could not see if there was any of the same damage to the sockets. Both replacement bulbs are working properly at this time. |
| Category | Power Train |
| Date | Mar 15, 2021 |
| State | NC |
| Description | The transmission sounds and feels like it is winding up and then shifts hard. This genrally happens right after I take off. It also sounds like it winds up at speed and then doesn't shift into overdrive, even thought it shows that it is is gear 8. This is not a one time occurrence, it happens everyday. This poses a safety issue s this is a police patrol vehicle and has to run at high rates of speed from time to time. If the transmission locks up at a high rate of speed this could be very catastrophic. |
| Category | Steering |
| Date | Aug 12, 2020 |
| State | IN |
| Description | While visiting mississippi from indiana, in july, I kept getting a "power steering unavailable" "need service". I called and was going to take it to a shop there but the message went away the next day. We made it back home to indiana and I immediately made an appointment and dropped my vehicle off. They called the next day and said the message never came up for them, so they reset the system to prevent it from happening. They said the part is very expensive so if the issue isn't going on while they have the vehicle then they can't just replace it. Fast forward to today. While driving on the hwy with 2 of my children the message pops up again and power steering went out. Very scary. Thankfully I was able to get us home safe but yurning the wheel was almost impossible. I plan to call the dealership in the morning, but this is ridiculous and very dangerous. |
| Category | Electronic Stability Control |
| Date | Aug 01, 2020 |
| State | MI |
| Description | When I was driving the front park sensor light came on it also say I need service done to fit the problem. |
| Category | Engine, Fuel/propulsion System |
| Date | Jul 08, 2020 |
| State | CA |
| Description | On july 2, 2020, I was driving my dodge durango up an isolated steep mountain road in the sierra nevada at about 20 mph when it suddenly stalled on a steep grade in the road. I was able to apply the emergency brakes to prevent the car from rolling backwards. There were no engine warning lights illuminated on the instrument panel and the car had been operating at normal temperature. After trying to the restart the car, the engine at first began to operate, then almost immediately hesitated and died. I tried again with the same results, and even attempted to apply the gas pedal to no avail. As someone with some previous mechanical experience, it seemed to me that it was a fuel delivery problem. The car had nearly half a tank of gas however. I popped the hood and observed nothing out of the ordinary that would indicate any problems. There was oil in the crankcase and ample coolant. My wife and I decided to wait and let the engine and vehicle cool down since it was over 90 degrees outside air temperature. After about 20 minutes, I restarted the car without problem and continued on my way. The car had previously been in automatic mode but had shifted to the lower gears. I decided to put the transmission in manual mode and keep the car in 1st and 2nd gear due to the steep terrain. We had no problems the rest of the way. We were beyond cell phone range on a very isolated road and it would have been very difficult to obtain a tow, so I am very grateful the car continued to operate after our initial problem. However, we would like to know if this problem will occur again or whether having the transmission in automative mode on a steep grade played any role. |
| Category | Electrical System, Engine |
| Date | Jun 17, 2020 |
| State | WA |
| Description | My car completely shut off on me while taking a right turn into my driveway. It died at the end of my driveway. It turned back on after I put it in park and restarted the engine. Thankfully this did not happen on a busy road in town or on a highway. When I also turn my car on, my stereo sometimes work and sometimes doesn't . It does this a lot. Is any one having the same issues? My car has just a little over 11k miles and shouldn't be having this issue. *tr |
| Category | Unknown Or Other |
| Date | Feb 11, 2020 |
| State | MN |
| Description | Vehicle was hit broadside in the left front wheel area, driving at approximately 30 mph, the other vehicle was turning left across two lanes. The airbags did not deploy resulting in neck and shoulder injuries. The suspension was severly damaged along with significant body damage |
| Category | Electrical System, Engine |
| Date | Feb 03, 2020 |
| State | AR |
| Description | I arrived home and parked my car under my carport at 8:30 p. M. At 12:20 a. M. I heard loud popping noises and smelled smoke. I went outside to see my 2019 dodge durango with 9,012 miles on fire. The hood of the truck was fully engulfed with fire. This fire caught onto the house and my neighbor's home. |
| Category | Exterior Lighting |
| Date | Dec 01, 2019 |
| State | MI |
| Description | Headlights would come on when the headlight switch is in the off position while in park and while in motion, and stay on; during night time driving headlights would intermittently go off in the on position while in motion. Several attempts by dealer repair personnel to find a remedy were unsuccessful. It was later discovered that the aftermarket remote start installed by a third party was wired incorrectly. The dealer installed a factory remote start and the issue appears to be resolved. |
| Category | Air Bags |
| Date | Nov 25, 2019 |
| State | IN |
| Description | Purchased the car brand new had 500 miles on when it was involved in passenger front collision and the airbags never deployed. He car was traveling around 40 mph when a vehicle pulled out in front of it causing a total loss . We contacted dodge and they sent a inspector out to recover the 'black box' we were never contacted with what the findings were or the reason the air bags never deployed. |
| Category | Service Brakes, Suspension |
| Date | Nov 19, 2019 |
| State | NY |
| Description | Brakes do not feel adequate when towing a trailer. The rear of the vehicle drops dramatically when a combined 6000lb boat and trailer when hitched to the factory equipped towing package. I would not drive the vehicle with this condition |
| Category | Steering |
| Date | Nov 19, 2019 |
| State | PA |
| Description | After dropping off my oldest daughter at preschool, I drove for roughly 2. 5 miles and parked the car, I suffered a total loss of power steering. The truck has a completely electric steering system. This occurred 10/31/2019. On this date I took the vehicle to the local dealership for diag. They called 11/1/2019 and stated that it needed a new steering rack. It is now 11/19/2019 and the part is still on back order. Chrysler keeps pushing the date back. I still do not have the vehicle back and not definitive date of return. If this would've happened with my daughters in the car while driving down the road it would've caused a serious crash. |
| Category | Unknown Or Other |
| Date | Nov 04, 2019 |
| State | NJ |
| Description | Radio/gps screen constantly pops-up weather alerts while driving for locations 100's of miles away and irrelevant to the driver. Alert completely obstructs the screen requiring human intervention and distraction to clear the alert. Alerts cannot be disabled and happen so often that the nuisance is a distraction to driving and operating the vehicle. |
| Category | Electrical System |
| Date | Oct 26, 2019 |
| State | VA |
| Description | I just submitted a complaint about the dashboard flickering when I hit a bump on I-95 and the vehicle accelerating on its own. The vehicle headlights also went out during this same incident on this day. |
| Category | Electrical System |
| Date | Oct 26, 2019 |
| State | VA |
| Description | I was driving my new durango on I-95 north from fredericksburg, va to woodbridge, va, when I hit a bump on the highway and the entire dashboard flickered very fast about 15 to 20 times, then the car accelerated on its own and then quick accelerating on it's own. |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 16, 2019 |
| State | VA |
| Description | On 10/15/19 I was returning my vehicle to lustine chrysler jeep dodge in woodbridge, va for engine knocking and transmission thumping when (I'm pretty sure I hit a bump on the highway) and the whole electronic dashboard flicker very fast and the vehicle accelerated on its own. I arrived at the dealership, they verified a malfunction code and sent me home to return another day because they didn't have any loaner vehicle to give me. I have loud engine knocking, thumping transmission and the ac blower didn't work october 1, 2019. |
| Category | Exterior Lighting |
| Date | Oct 14, 2019 |
| State | VA |
| Description | On september 30, 2019, I purchased a new the new 2019 dodge durango vin I submitted. Driving off the lot, I hit a bump in the road and the dashboard and headlights went out. The headlights were on "auto." it was dark. I had to manually switch the selector switch to the "on" position and the headlights did come on. According to the dealer, the vehicle indicated one bag trip. I just picked the vehicle up on saturday, october 12, 2019. I also have engine knock. |
| Category | Visibility/wiper |
| Date | Sep 21, 2019 |
| State | NJ |
| Description | Glass sunroof exploded without anything hitting it. |
| Category | Engine, Fuel/propulsion System |
| Date | Aug 20, 2019 |
| State | TX |
| Description | My vehicle is a 2019 dodge durango that the engine light came on. I took it to the dealership and they say that there is a vacuum leak at the engine defined by the evap (evaporative emission system). |
| Category | Unknown Or Other |
| Date | Jul 07, 2019 |
| State | MN |
| Description | The radio volume randomly does not work. On start up it will sometimes be very quiet and the seach/scan button will only scan back around to the station it was on and manually entering a radio station will bring it up but the reception is horrible and no volume. Sometimes if you switch between am fm it will fix itself but not always. |
| Category | Engine, Unknown Or Other |
| Date | Apr 17, 2019 |
| State | CA |
| Description | On 4. 17. 19 while I am driving the car with my family ( 3 people ) from lima linda to rancho cucamonga , we had total 3 x episodes of the engine off suddenly without giving warning at all. What really scare us the car stop at all sudden due to engine off when we are driving on freeway 10. |
| Category | Unknown Or Other |
| Date | Apr 03, 2019 |
| State | CA |
| Description | Re: uconnect screen. Constant weather alert pop-ups while driving, requiring driver to touch screen to delete. As many as 3 per 5 min period. Distracted driving danger. This feature can not be disabled by owner. Chrysler dodge dealer, uconnect company unwilling to correct. These weather alerts are not even for my county. The pop-ups cover the screen and render the screen useless. |
| Category | Electrical System |
| Date | Feb 17, 2019 |
| State | NJ |
| Description | Complaint involving check engine light on I purchased a car january 19, 2019 13 days later my check engine sign came on I called eastchester chrysler jeep dodge 4007 boston rd bronx ny 10466 and they had me drop off the car feb. 1,2019 and I got the car back february . 4,2019 they told me they dtc po452 and must replace esim and reassembled. 10 days later feb. 13 the check engine light comes on again I take the car back feb15,2019 and they telling me they find nothing wrong with the car and I ask if the engine light is on and the told me know they turned it off they still have my car and told me monday feb. 18,2019 they will have some one to look more into it I told them to please make sure that the light doesn't come back on I just got the car and already having problems with it and it is a brand new car. Is there anyway I can get a new one? |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I just bought one last week and it doesn’t look like there are recalls under my VIN but there are clunks between shifting gears. The largest problem however is some sort of electrical correction that occurs right in the middle of a turn (usually after switchbacks), that has almost caused my husband and I to crash on separate occasions. Both times it triggered the autotraction to start spastically applying brakes. It is slightly terrifying!