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The 2020 Dodge Durango is a three-row SUV that is supposed to provide plenty of room and speed. In fact, the automaker claims that “performance is power,” but owners can’t seem to enjoy this performance because of the glaring defects. This SUV suffers from trouble with the electrical system and service brakes, according to customers.
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NHTSA Complaints for the 2020 Dodge Durango
| Complaint Category | Number of Complaints |
|---|---|
| Exterior Lighting | |
| Vehicle Speed Control | |
| Structure:body | |
| Unknown Or Other | |
| Suspension | |
| Wheels | |
| Service Brakes | |
| Electrical System | |
| Structure:body:hatchback/liftgate | |
| Steering |
Problems with the Electrical System
A solid electrical system is needed to start the vehicle and run the high-tech conveniences. Yet, this is one of the top complaints with the newest models.
Here is one Edmunds review that discusses some problems. “I don’t like having to go into the infotainment to set the climate control. There is a blower knob external for blower speed but I guess you have to have it there if you want to have auto climate.”
It turns out that the electrical system concerns go deeper than the configuration. NHTSA Campaign Number 20V191000 discusses a recall that owners should know about. In fact, this defect affects more than 300,000 vehicles. It turns out that there is a software error that can keep the rearview camera image displayed even after the vehicle is shifted from Reverse. This lingering image can cause distraction, thereby increasing the chance of an accident. Maybe the image is meant to entertain passengers during a longer drive, except most kids have their heads planted in their phones these days and probably won’t even notice.
Problems with the Service Brakes
Stopping the three-row Durango is vital for keeping occupants safe. However, this is another system with complaints issued by customers.
One more Edmunds review states, “Brakes are a little on the mushy side. Too much travel (coming from a German car) before pads actually bite the rotors.”
It turns out that Dodge is aware of numerous braking problems. Service Bulletin #9004258 discusses Park Assist errors. These situations lead to warning messages that could be caused by failing sensors. However, Dodge isn’t offering a solution to the issue. Instead, FCA is simply asking for technicians to send in photos and information regarding the fault. Basically, the company is hoping that customers will figure out the problem for them. So much for owners receiving “performance” or “power” from this vehicle.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Dodge pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Suspension, Vehicle Speed Control, Wheels |
| Date | Jan 14, 2023 |
| State | WA |
| Description | The uconnect system in the 2020 dodge durango srt has been compromised. The vehicle has experienced major safety concerns and life threatening issues for the driver. All components from body telemetry to speed control breaking fuel consumption electrical the brain itself the gps the tracking equipment and software. Somebody a(hacker or toyota) is remotely hacked and controlling the system just like the voluntarily recall of jeep. However the uconnect system is a toyota product or I was lead to believe. The uconnect system has failed. It has been hacked. The malware has affected every component of the the dodge durango. The vehicle needs to be recalled and bought back. Taken off the road. The defective software makes the vehicle a death trap and a malware networking hub. I fear for my life and the safety of my life because of this vehicle. This has been a daily occurrence since 06/14/2022, when I purchased the vehicle. |
| Category | Structure:body |
| Date | Nov 22, 2022 |
| State | AK |
| Description | Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time ,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drove across town to dealership. This is an ongoing issue and many complaints about this online. |
| Category | Exterior Lighting |
| Date | May 26, 2022 |
| State | CA |
| Description | The center liftgate "racetrack" lamp assembly experienced water intrusion and pooling in the lower rh corner between the clear outer lens and red led light strip. The concern and defect were confirmed by the local dodge service department and replaced under the vehicle manufacturer's basic limited warranty. Observation of other 2014-2022 dodge durango models with the same lamp assembly and water intrusion problem indicates a partial or full failure of the outer red led racetrack light band will eventually result. Such a failure could increase the probability of rear-end collision in low visibility or nighttime conditions due to insufficient illumination of the vehicle's rear. Note: the lamp assembly is a sealed, non-serviceable, component and must be replaced as an entire unit. |
| Category | Exterior Lighting |
| Date | May 19, 2022 |
| State | LA |
| Description | It is well known in the dodge durango community that the main tail light housing on these vehicles was not properly sealed from weather elements. Over the course of time, water intrusion will cause areas of the tail light to burn out, gradually leading to the entire system to fail. Dodge is well aware of this but does not offer any repair outside of warranty period if this happens on factory housing. The repair cost for this is astronomical considering this is a defect straight from the factory. Dodge needs to make it a point to create a recall for the durango to have the tail light properly sealed and reinstalled at no cost to the owner. When these lights burn out this causes a massive safety hazard at night. |
| Category | Exterior Lighting |
| Date | Jan 20, 2022 |
| State | VA |
| Description | Bought vehicle new in 2020, has 41k miles. Tonight, I noticed when arriving home that the entire center light on the lift gate is not functioning. I also do not have tag lights and my rear camera is non-functioning. At night, the back of the vehicle is not lit very well without that center light plus the tag is not illuminated. I appears this is a common issue with the durango. I feel is poses a serious risk due to the rear lighting not functioning. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Nov 18, 2021 |
| State | MI |
| Description | The contact owns a 2020 dodge durango. The contact stated that while driving approximately 55 mph with the cruise control on but not engaged. The contact stated they attempting to accelerate the vehicle however the vehicle had a delayed response. As they passed the vehicle they felt the engine shift underneath their feet. The contact stated that when they removed their pressure off the accelerator pedal they felt the vehicle accelerator activate on its own accord. The vehicle felt as though it activated the cruise control as if it was driving on its own causing the contact to attempt to apply the brakes however the vehicle failed to stop. The contact floored the brakes however they failed. The contact had to avoid other traffic. The contact stated that during this time they often came within the 3 feet parameter for the collision warning to activate however it failed to do so each time it should have. They put their foot on the accelerator where a warning light that stated service regarding speed warning light. The contact lifted the accelerator backwards with their foot to release some of the pressure and pressed the brake at the same time for the vehicle to eventually relieve its own control where the contact was able to control the vehicle. The contact stated that it wasn't till about three minutes later they were able to pull over and come to a stop. The contact had taken the vehicle to the dealer who were unable to locate the service history. The vehicle had not been diagnosed and or repaired. The contact spoke with the manufacturer and a case was opened. The approximate failure mileage was 26,7500. |
| Category | Electrical System |
| Date | Nov 05, 2021 |
| State | NJ |
| Description | The contact owns a 2020 dodge durango. The contact stated that he auto-started the vehicle while it was in the driveway. The contact stated as he came outside, the vehicle was on fire. The contact was able to extinguish the fire with the assistance of the fire department. There were no injuries sustained. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was totaled. The approximate failure mileage was 11,200. |
| Category | Exterior Lighting, Structure:body, Unknown Or Other |
| Date | Sep 01, 2021 |
| State | LA |
| Description | The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story. |
| Category | Exterior Lighting, Structure:body:hatchback/liftgate |
| Date | Jul 14, 2021 |
| State | NC |
| Description | There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt. I have reported this issue to chrysler. An investigation is in process. The man came out to take pictures he also agreed this was a safety issue. Both my husband and I have been left with permanent scars. |
| Category | Exterior Lighting |
| Date | May 17, 2021 |
| State | WA |
| Description | Water intrusion into the rear tail lights. |
| Category | Steering |
| Date | Sep 26, 2020 |
| State | WA |
| Description | While driving a brand new (170 miles) vehicle at 35 mph on a busy city street the electric power steering suddenly stopped working. A message "power steering unavailable" popped up and the car was very difficult to steer. I had the car towed to the dealer who said it may have been caused by a glitch in the computer. This is a very dangerous situation because without the electric boost it's very hard to steer the car. If this had happened in a turn or with a driver that wasn't strong there would likely be an accident. There also didn't seem to be a clear explanation of what caused the electric steering rack to fail in such a new vehicle. |
| Category | Unknown Or Other |
| Date | May 01, 2020 |
| State | NY |
| Description | I was refused my recall being fix because I had ny plates saying due to the virus. I feel discriminated against. This is the same as calling a black person the n word. Reedman toll dodge service dept in langhorne, pa. Her name is [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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We bought a 2021 Dodge Durango in Oct 19 2021.
I was driving it and it stalled so I coasted over and restarted it. My daughter borrowed it and as she was getting onto the freeway she accelerated and it died on her. Then she coasted off to the side and it restarted. Then it did it again to her while just driving 45 miles a hour. I drove it last night and it got stuck in a low gear. My husband today going to town had to pull out in traffic and it died on him with cars almost hitting him he had to park on a bridge then restart it. We are taking it back to the dealer today I want them to take it back. I was waiting to get into service to have it checked out but now after this we don’t want the car.