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The design of the original Dodge Durango SUV, launched in 1998, was based on a pickup truck. Manufactured by Fiat Chrysler Automobiles (FCA), it is now in its third generation and the only SUV still produced by the company. But every generation has been plagued with numerous complaints and recalls.
Lemberg Law’s article, 2020 Dodge Durango Problems and Top Complaints highlighted electrical, exterior lighting, and engine issues. You will see from this article that these components and systems still have problems.
Click on other model year to view more problems: 2018 2019 2020
Contents
- 1| NHTSA Complaints for the 2021 Dodge Durango
- 2| Most Common Problems with the 2021 Dodge Durango
- 3| 2021 Dodge Durango Electrical System Problems
- 4| 2021 Dodge Durango Exterior Lighting Problems
- 5| 2021 Dodge Durango Structural Problems
- 6| What if your 2021 Dodge Durango is a lemon? Your Lemon Rights
- 7| Complaint Data
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NHTSA Complaints for the 2021 Dodge Durango
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Air Bags | |
| Exterior Lighting | |
| Structure:body | |
| Engine | |
| Structure | |
| Forward Collision Avoidance: Warnings | |
| Seat Belts | |
| Tires |
Most Common Problems with the 2021 Dodge Durango
There are currently 9 problems areas reported by 2021 Dodge Durango in a total of 16 complaints to the National Highway Traffic Safety Administration (NHTSA). The electrical system is a primary problem with 5 complaints. A total of 4 complaints address the structure of the vehicle, 1 of which includes electrical system problems.
Similarly, 4 complaints focus on exterior lighting, 1 listed as unknown or other. Of the 3 that focus on forward-collision avoidance problems, 2 also refer to the electrical system. Engine and airbag problems also combine electrical system issues.
In addition to these, there is 1 complaint about equipment, specifically a faulty infotainment system. There is also 1 complaint about seat belts.
We’re going to look at the 3 most common problems, the first of which is clearly the electrical system.
2021 Dodge Durango Electrical System Problems
Electrical system problems combine with engine, airbag, and forward-collision avoidance issues.
One complaint about the electrical system that also relates to the engine describes how the car caught fire while it was parked. It was parked close to the house, which also caught fire. The fire department helped to put the fire out and said that the source of the fire was electrical.
Airbag issues relate to the SOS system that warns the airbags may inflate in a collision – or may inflate even if there isn’t a collision. Apart from being very distracting, a complaint says the driver must connect to the SOS system and contact a dealer. Then, a “red light comes on the dash and on the rearview mirror. Almost caused me to wreck.”
A different issue relates to the stereo system that emits a very loud random noise while the Durango is moving.
A structural defect complaint says the black hose that covers electrical wiring “is pulled away from the vehicle and the wires are hanging” on a new vehicle.
2021 Dodge Durango Exterior Lighting Problems
The exterior lighting problems highlighted in NHTSA complaints are varied. For example, one says the rear tail lights of the car fill with water because the Durango’s tail lights aren’t fully sealed.
Another cites the extreme brightness of the backup camera as a safety issue. “I have visited the dealer and their resolution was to lower the brightness setting, which had no effect on the backup camera. This is a huge safety issue backing up at night whether it’s in a parking lot or driveway.”
A third problem cites that auto leveling headlights are pointed too low so the road isn’t lit up sufficiently at night. “This is a constant issue and not intermittent.”
This Dodge Durango owner’s concern is that it could lead to a fatal accident. The complaint states that the dealer confirms the lights are pointed too low. “I just purchased this vehicle and it was like this when I purchased it.”
Yet another quite different problem relates to faulty dashboard lights. Ultimately, the “car lost power and shut off everything and lost power steering.” According to the complaint, the dealer couldn’t determine the fault so simply reset th e on-board diagnostic trouble (error) code . Unsurprisingly, the problems recurred that same night and there is no resolution listed in the NHTSA complaint.
2021 Dodge Durango Structural Problems
The problems reported to NHTSA range from the rear roof spoiler detaching to a car with incorrect and damaged parts.
A consumer who bought a 2021 Durango in December 2020, says the car he ordered had a sport hood. “It was delivered with a different hood. I believe this is false advertising.”
The same complaint also highlights what are described as “even bigger issues.” These include a crimped rubber section on the driver’s side passenger door and a paint defect around a window. The door is crooked and doesn’t line up, and there are parts missing on the driver’s door panel.
There is a recall relating to rear spoilers that potentially affects as many as 4,837 vehicles. The reason, according to Dodge, is that the rear spoiler may not be aligned properly with the roof. This may result in damage to the spoiler when the liftgate is used.
Another complainant believes the power liftgate issue is severe enough to warrant a recall too. “The liftgate will squeeze upon (an) object and try to latch, and then it just stalls.”
According to the complaint, FCA, which manufactures Dodge vehicles, says this is normal.
“If this was a child’s hand or an animal’s paw, it would be crushed, until it stalls. The owners’ manual clearly states if anything obstructs the “power liftgate while it’s closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt, not multiple attempts. There is nothing in the owners’ manual warning customers about this safety hazard.”
The complaint states that the problem can be simulated using rolled up towels. The dealer says it isn’t an issue.
What if your 2021 Dodge Durango is a lemon? Your Lemon Rights
This article will give you an idea of the kinds of problems that may indicate your 2021 Dodge Durango is a lemon. If you think you’ve bought a lemon, don’t delay, call our Helpline so that we can assess your problems and advise what your options are.
We have negotiated many replacement vehicles, cash settlements, buybacks, and trade-ins for our clients. The law will make FCA pay if you’ve got a lemon, so you don’t have to worry about legal bills.
Complaint Data
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 24, 2023 |
| State | KY |
| Description | On two separate occasions, while driving car engages into automatic braking with nothing in front of it. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Mar 22, 2023 |
| State | NY |
| Description | The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday |
| Category | Air Bags, Power Train, Service Brakes |
| Date | Mar 08, 2023 |
| State | WA |
| Description | The contact owned a 2021 dodge durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the vehicle back on and driving to the dealer. The dealer was unable to duplicate the failure therefore they were unable to diagnose the cause. The vehicle had not been repaired. Approximately 3 weeks after while driving approximately 40 mph when attempting to go on a roundabout when the vehicle began displaying the count down on the instrument panel. The contact attempted to apply the brakes however the vehicle continued to accelerate forward causing the contact to drop into the center of the roundabout. The air bag failed to deploy and the contact hit their head on the steering wheel. The contact also received whiplash and medical attention was needed. The contact was injured from the neck down the back. The vehicle was towed and deemed totaled. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 44,722. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 25, 2023 |
| State | WV |
| Description | Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won't shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn't help. |
| Category | Engine, Engine And Engine Cooling |
| Date | Feb 22, 2023 |
| State | MI |
| Description | The contact owns a 2021 dodge durango. The contact stated that while the vehicle was parked in the garage, the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the frequency module needed to be replaced. The vehicle was repaired but the failure recurred. The contact stated that the vehicle failed to start without warning. The vehicle was taken to another local dealer, my chrysler dodge jeep ram fiat (4650 e pickard st, mt pleasant, mi 48858; (989) 773-6343) where it was diagnosed that the frequency module needed to be replaced but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no further assistance. The failure mileage was approximately 16,000. |
| Category | Exterior Lighting |
| Date | Feb 22, 2023 |
| State | TN |
| Description | The contact owns a 2021 dodge durango. The contact stated that he noticed that water was leaking into the taillights on inclement weather days. The vehicle was taken to the dealer. Additionally, the contact sent photos of the failure to the dealer; however, the dealer informed the contact that they could not replace the taillights under warranty because no failure was found. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000. |
| Category | Engine And Engine Cooling:engine:engine Control Module (ecu/ecm), Power Train:automatic Transmission:control Module (tcm, Pcm) |
| Date | Jan 31, 2023 |
| State | IN |
| Description | The contact owns a 2021 dodge durango. The contact stated that while driving on three separate occasions at highway speeds, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The horn was beeping. Additionally, the windshield wipers, the brakes, and the power steering functionality became inoperable. The vehicle was taken to the local dealer where it was diagnosed there was corrosion on part numbers: 68490871aa (pcm, ecm, ecu control module) and 68499393aa (pcm, ecm, ecu control module). The vehicle was not repaired. The manufacturer was contacted and referred the contact to the nhtsa hotline. The approximate failure mileage was 38,000. |
| Category | Air Bags, Fuel/propulsion System, Suspension |
| Date | Dec 28, 2022 |
| State | CA |
| Description | I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 14, 2022 |
| State | PA |
| Description | On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision. |
| Category | Tires |
| Date | Nov 07, 2022 |
| State | MN |
| Description | I had 4 pirelli tires that were down to 3/32 to the point where the threads were showing near the inner sidewall on the tread in under 15000 miles. Tire information: pirelli scorpion zero all/season run flat tires tire size: 295/45/ zr20 (110y) m+s my safety as well as others would've been at severe risk if I wouldn't have replaced my tires. They would've blown out near the inner sidewall on the tread. I brought my vehicle in to the dealership to have an alignment and all specs were in spec which would indicate there shouldn't have been premature or uneven wear on the tire. They did confirm that under 15000 miles is extremely premature for these tires to be worn. The tires have only been inspected by the dealership, nobody else at this time. There were no lights on the dash indicating any sort of issue. I called pirelli about the issue and they stated that there is no mileage warranty on the tires put on at the time of manufacturing. They stated that this complaint was "definitely not the first they have heard and it is not uncommon for premature wear to occur" but couldn't provide any further comment. |
| Category | Air Bags, Seat Belts |
| Date | Oct 18, 2022 |
| State | MI |
| Description | #1 the word " air bag ! " notification would display on dashboard, #2 an "sos" message on radio screen. #3 red light on rearview mirror at or near emergency button. This would occur intermediately at start up, and or during driving at times. Vehicle was dropped off wednesday, october 12, 2022 and is currently at "bill snethkamp chrysler dodge jeep ram" 16400 woodward ave, highland park, mi 48203 where I was told that it has a seatbelt issue which can cause airbag issue, and due to safety concern, my vehicle will have to stay.. |
| Category | Structure |
| Date | Sep 22, 2022 |
| State | OH |
| Description | The contact owns a 2021 dodge durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced. The vehicle was not repaired due to not having the parts available. The contact stated that while driving 65 mph, the rear spoiler detached from the vehicle and hit the highway. The contact parked the vehicle and retrieved the rear spoiler. The vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 21v842000 (structure); however, the vin was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000. |
| Category | Power Train |
| Date | Sep 21, 2022 |
| State | CA |
| Description | The transmission slips during initial acceleration and causes the driver to dangerously accelerate ahead unexpectedly. This has been occuring since I purchased the vehicle in july of 2021. |
| Category | Tires |
| Date | Aug 27, 2022 |
| State | WI |
| Description | All four tires have worn down after only 18,600 miles. They are bald after only minor use. |
| Category | Structure |
| Date | Jul 05, 2022 |
| State | NC |
| Description | The contact owns a 2021 dodge durango. The contact stated that while driving approximately 70 mph, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to nhtsa campaign number: 21v842000 (structure) for which the vin was included. The manufacturer was not notified. The approximate failure mileage was 31,911. |
| Category | Structure:body |
| Date | May 14, 2022 |
| State | CA |
| Description | I was driving on the freeway in clear weather, no traffic, and smooth driving. Suddenly, the rear spoiler made a loud sound and broke free from the vehicle. While it was falling, it also broke off a large portion of the rear wiper, and both rear wiper and rear spoiler crashed onto the freeway behind me. All I could see was a small hose and a wire hanging out the back. I pulled off the freeway and took pictures of my mileage as well as the affected areas of the vehicle. Dodge has a recall for this exact problem on some vin's of the same model year as my vehicle, but my specific vin is not covered by the existing recall. The existing dodge recall reference number is y73. |
| Category | Visibility/wiper |
| Date | May 11, 2022 |
| State | AK |
| Description | Sunroof spontaneously shattered while driving. The shatter was accompanied by a very loud noise. Dealer has been contacted and the sunroof will be replaced under warranty. |
| Category | Visibility/wiper |
| Date | Mar 24, 2022 |
| State | IL |
| Description | Cracked windshield 5 months after purchase and again 11 months after purchase. Both times in the same location along the bottom over the top of the vin number plate. Refer to mc-10187012-9999 |
| Category | Back Over Prevention |
| Date | Mar 23, 2022 |
| State | CA |
| Description | The contact's wife owns a 2021 dodge durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the gps. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700. |
| Category | Electronic Stability Control, Service Brakes, Hydraulic |
| Date | Mar 21, 2022 |
| State | PA |
| Description | The contact owns a 2021 dodge durango. The contact received notification of nhtsa campaign number: 22v140000 (service brakes, hydraulic, electronic stability control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Structure:body |
| Date | Feb 27, 2022 |
| State | NJ |
| Description | 2021 dodge durango r/t power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. Fca corporate is aware of my complaint. The field representative said this is normal. If this was a child's hand or an animal's paw, it would be crushed, until it stalls. The owners manual clearly states if anything obstructs the powerlift gate while it's closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt not multiple attempts. There is nothing in the owners manual warning customers about this safety hazard. I am not excepting the answer this is operating as designed. This needs a full investigation and should be a recall on all dodge vehicles which my understanding is manufactured after 2011 until present, according to service manager. This can be duplicated using towels rolled up, cargo liner sticking out of trunk, or other objects like a beach chair bag is how we discovered it. Furthermore, if in a parking lot or at home and you are going into store/home it looks liked it's latch. Your vehicle is liftgate is unlatched! You do get a warning message on dash obstruction detected, but the liftgate fails to recoil as it just try's to squeeze itself locked. Then it just stalls. Fca executive agrees the instruction do not line up with the way it's described to work. What will it take? A small child's hand, a dogs leg, or someone's fingers? Dealer said it was pinch sensors but now stated they are not the issue. It's a poor design with power lift gate strut. Vehicle was in shop for 45 days. |
| Category | Structure:body |
| Date | Feb 20, 2022 |
| State | TX |
| Description | The rear spoiler detach while driving |
| Category | Seat Belts |
| Date | Feb 18, 2022 |
| State | GA |
| Description | Unknown reason for failure. The driver side and passenger side seat belts will not retract and do not get tight. This is very dangerous!!!! There are thousands of durango owners dealing with the same problem. This should be recalled immediately! It will not be good if someone were in an accident and departed from the vehicle because the seat belts weren't working properly! |
| Category | Electrical System, Engine |
| Date | Feb 17, 2022 |
| State | AR |
| Description | The contact owns a 2021 dodge durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The vin was not available. |
| Category | Exterior Lighting |
| Date | Dec 29, 2021 |
| State | CO |
| Description | Auto leveling headlights are pointed too low, not providing enough lit view of the road at night. This is a constant issue and not intermittent. Not being able to see far enough ahead of a vehicle travelling at the speed limit, could cause harm or even death to the operator, passengers or objects in the road. Dealer confirmed lights are pointed too low. Vehicle has not been inspected by the manufacturer, police, insurance representative. It has only been inspected by the dealership. No warning lamps, messages or other symptoms. I just purchased this vehicle and it was like this when I purchased it. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings |
| Date | Dec 08, 2021 |
| State | MI |
| Description | In the smallest snow flurry while driving the fcw system, as well as the acc system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again. |
| Category | Exterior Lighting, Unknown Or Other |
| Date | Oct 29, 2021 |
| State | NY |
| Description | On my '21 durango, the backup camera has been so horribly bright at night that I have come to putting my hand or a towel over the screen so that I can look at my side mirrors when backing up. I have visited the dealer and their resolution was to lower the brightness setting which had no effect on the backup camera. This is a huge safety issue backing up at night whether it's in a parking lot or driveway. |
| Category | Structure |
| Date | Oct 28, 2021 |
| State | NJ |
| Description | The contact owns a 2021 dodge durango. The contact stated while driving approximately 65 mph, the rear roof spoiler detached from the vehicle. The contact was able to retrieve the spoiler from the side of the highway. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 5,000. |
| Category | Exterior Lighting |
| Date | Jul 04, 2021 |
| State | NJ |
| Description | My rear tail lights are filling with water due to the fact the dodge durango tail lights are not fully sealed. Inevitably there will be a short and the lights will no longer work. Please look into this common problem thanks |
| Category | Unknown Or Other |
| Date | Jul 01, 2021 |
| State | VT |
| Description | Started my car and I immediately got a battery light, abs light, auto start/off warning, check engine light. Also got the message park soon your vehicle will shut off soon. Waited 5 minutes and car started idling very high, dash lights flickered, car could not recognize vehicle was in park, car lost power and shut off everything and lost power steering. Took it to the dealer they saw all the bit codes and reset them as a fault could not be determined. That same night I was driving and I got the same warning and my car lost all power while driving including steering. Car will start with a permanent check engine light but slowly loses rpms until it shuts off again. |
| Category | Equipment:electrical:infotainment |
| Date | Jun 07, 2021 |
| State | FL |
| Description | The contact owns a 2021 dodge durango. The contact stated that the font on the infotainment system when a notification was displayed had the appearance of a line when looked at from the driver's seat. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the vehicle operated as intended. The failure mileage was approximately 336. |
| Category | Air Bags, Electrical System, Unknown Or Other |
| Date | Apr 26, 2021 |
| State | TX |
| Description | Your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership. The sos emergency alert opens up on the screen and states it couldn't connect please have vehicle serviced at dealer. Its distracting and can cause you to have an accident |
| Category | Air Bags, Electrical System, Forward Collision Avoidance: Warnings |
| Date | Apr 26, 2021 |
| State | TX |
| Description | Your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership. The sos systems comes on the screen and is very distracting when driving. Then it states it couldn't connect to sos system and contact a dealer. Red light comes on the dash and on the rearview mirror. Almost caused me to wreck. |
| Category | Engine |
| Date | Apr 15, 2021 |
| State | MI |
| Description | When attempting to start the engine, there is a continuous crank but engine never starts. I purchased this vehicle brand new with 0 miles. This happens every day. Only way to avoid this is to start it with the remote start. |
| Category | Electrical System, Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Mar 29, 2021 |
| State | MA |
| Description | The stereo system/head end emits a very loud noice randomly while the vehicle is in motion. The sound is so loud that the immediate instinct is to grab for the volume controls distracting the driver from the road. None of the volume buttons on the steering wheel or dash have any effect. The sound only goes away when the uconnect system crashes and reboot automatically. The problem has happened several times. It is unclear whether the sequence is initiated with the forward collision sensor. At least one event seemed to be when a car pulled out in front of me very close in a traffic circle where I had to apply significant breaking. Another event seemed to be at the location where my previous durango gave a false positive fcw at a curve in the road near a utility pole. The bottom line is that there is significant heads down time for the driver due to the problem. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Jan 27, 2021 |
| State | FL |
| Description | I purchased a 2021 dodge durango gt from arrigo dodge- ft pierce on 12/31/20. The picture they had in the advertisement shows a sport hood. The vehicle was in another county so they delivered it at night to my home. Before purchasing it, I asked the manager to double check to make sure the hood was in fact the sport hood in the picture advertised. He called & checked and confirmed that the hood was the sport hood. It was delivered with a different hood. I believe this is false advertisement. I want the hood that they promised me. Now the even bigger issues. I was washing my vehicle when I discovered a crimped rubber part along the driver's side passenger door. Then a paint defect around the window. Then the door being crooked and not lined with the vehicle. With all the damage to the door, I believe there was trouble on the production line. There is also a piece missing on the driver's door panel at the latch to open the door. The part is not there. The bolt is exposed. On the passenger side front door, when opening, there is a black hose that covers electrical wiring. That part is pulled away from the vehicle and the wires are hanging. I paid ,000 for this vehicle. It is clearly not put together well. It has defects everywhere. Arrigo dodge wants to try to repair it. These issues are not repairable, these are manufacturing defects. I am requesting a replacement vehicle with the correct hood as advertised. I did not spend almost k for a defected vehicle that they want to patch up. Please help me. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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