2018 Audi Q7 Problems and Top Complaints – Is Your Car A Lemon?

Electrical, service brakes and engine issues among the top complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones

Updated on Author: Brian Jones

Those in the market for a luxury midsize SUV often trust the 2018 Audi Q7. After all, it’s listed at a premium price, so the quality must be good. Even the company boasts that this modern model provides “exceptional comfort and style.” While it’s not argued that this SUV has plenty of class, there are some major problems that must be addressed. Families across America continue to find themselves stranded without a vehicle because of shoddy electrical systems, malfunctioning engines and poorly working brakes.

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NHTSA Complaints for the 2018 Audi Q7

Complaint CategoryNumber of Complaints
Unknown Or Other
16
Engine
10
Service Brakes
9
Electrical System
8
Wheels
6
Steering
4
Fuel/propulsion System
3
Power Train
3
Seat Belts
3
Vehicle Speed Control
2

Problems with the Electrical System

It today’s day and age, up-to-date and innovative electronic systems are mandatory in vehicles. This is even more important when someone pays top dollar to drive a luxury SUV.

Sadly, drivers continue to experience problems with the electrical system in this vehicle. Just look at this Edmunds review. “Last October, my husband bought me a brand-new 2018 Q7 car, as a gift, from Audi Silver Spring, Maryland. Surprisingly, in less than a month, a sudden annoying beep, repeatedly announcing an Emergency Call Malfunction, terrified us. After contacting Audi Service, they took the car on November 24th, 2017, and promised to fix it in a day or two, saying they know about 2018 Q7 car defect. This comment rang a bell in our mind. If they already know about it, why Audi sell it without fixing it?! Is this a fair trade?! After more than 20 days later, Audi did not fix the car. Going back and forth, finally Audi’s Service Department told us that they could not fix the car, because a part was not received from Germany! This was not just an irrational excuse; but, also, a gross insult to us for spending over sixty-seven thousand dollars on an Audi car, and receive such poor service! Is this a fair trade?!”

This review goes on to discuss how this customer continued paying the monthly payment and insurance for three months, even though she didn’t have the vehicle. For a company that has nearly 100 service bulletins related to issues with the electrical systems, you would think dealerships would stock the parts they need for repairs of these common issues. It seems the automaker got ahead of itself by providing electronics it doesn’t know how to operate quite yet — nothing like paying them more for a vehicle so they can spend time learning.

Problems with the Brakes

Most people that purchase three-row SUVs have children. This is more the reason that the braking system must work well, in order to protect these little lives.

Again, an Edmunds review reveals that there are some significant issues with this SUV. “The Audi Q7 2018 or the 2017 are horribly known to have brakes squeal while in reverse. Look it up, do your research and read the forums. Audi is ignoring the issue. Too much money for this car to have insanely loud brake squeal.”

In Service Bulletin #A461903 2034181, Audi advises technicians on how to troubleshoot noisy brakes. They attribute most sounds to worn brakes, improperly installed components or debris. It’s slightly alarming that a service bulletin needs to be issued to teach this to the mechanics. After all, shouldn’t they know these necessary fixes before they come to work in a shop? Most home auto enthusiasts can figure this out on their own; without any training. Maybe the Audi technicians should go back to working at the quick lube.

Problems with the Engine

Most importantly, owners expect that the engine in their luxury SUV is going to offer maximum performance and reliability. After all, what else would they be paying so much for?

A quick peek at another Edmunds review reveals how well the engines are working out. “I have had this car for less than a year, and on two separate occasions it has completely shut down while I was driving. Both times the car was towed to the dealership where they could not duplicate the problem. Therefore no repairs were made. Audi will not buy the car back, and I am left wondering when and where I will be stranded with my young children. Hopefully somewhere safe and not far from home. Not cool. I will never buy another Audi.”

It shouldn’t surprise you to hear that this Audi model suffered from a massive recall related to the engine. NHTSA Campaign Number 19V035000 talks about an improperly welded fuel rail that might cause fuel to leak. When this occurs, there’s an increased risk of fire. To fix the problem, Audi must replace the fuel rails. Apparently, the welders working for Audi also need some more training. What is it exactly that the money from all these car sales is going toward? It doesn’t appear they are investing in quality parts or highly trained workers? Customers would be better off buying a budget vehicle and saving themselves the trouble.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Audi pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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Brian Jones

About the Author:

Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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2 COMMENTS
  • Natalie M

    2018 Audi Q7 Premium Plus 3.0T; only front tires had major gauges in them yet alignment was checked and it was fine. Met someone else with same vehicle who had the identical issue. Many posts online state the same. Only front tires, back tires had substantial tread and no gauges.

  • Hassan H

    My Audi Q7 2018 that I purchased in September 2019 has excessively squeaky brakes. My brakes have been making a loud noise when I back out my garage since I bought it. I initially thought they made noise because they were new but after 2 months that wasnt the case. I bought the car to Audi last week because my friend who tech said it was known issue with my Vin and year with the front brakes so my warranty and Audi care should cover it. Audi said it’s outside of the recall miles. My brakes are at 4mm with only 2700 miles to date, which means Carvana should of fixed this before I got the vehicle.

    1. Carvana never took my check in September so in October 25th they alert me that they have no check on file. So I stopped using my car for 3 weeks because I had to reapply for another loan and mail them a new check.

    2. When my car was dropped off it had an excessive amount of scratches that wern’t reported online. They recommend I took it to a body shop to get it repair by their insurance.

    3. The brake issue, I work from home and barely drive my truck. Carvana said it passed their brake inspection with 5mm it’s no way I wore down brake pads to 4mm in 2700 miles. They been dropping the ball with everything else with my truck and I know they did with these brakes also.

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