2014 Jeep Grand Cherokee Top 3 Complaints and Problems – Is Your Car A Lemon?

Transmission, Electrical and Engine issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

The Jeep Grand Cherokee has been one of the most popular SUVs in America since its introduction in 1993. However the 2014 Jeep Grand Cherokee , according to owner submitted complaints to the NHTSA, suffers from numerous problems, some of which are dangerous. It is especially well known for having transmission, electrical and engine issues.

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Powertrain

Modern vehicles have systems designed to prevent the transmission from being left in neutral. When those systems fail, injury and death can result. That’s exactly what happened with the 2014 Jeep Grand Cherokee.

Transmission unexpectedly shifting into neutral

In 2016, owners filed a class action lawsuit against Jeep’s parent company, Chrysler. As a result,a recall was issued on certain 2014-2015 Jeep Grand Cherokees. The problem involved drivers thinking the Jeep Grand Cherokee was in park when it was actually in neutral.

Chrysler determined the problem was with the transmission control module (TCM). The TCM is the computer that controls the transmission. The solution was to reprogram the TCM. Unfortunately, by a time the recall was issued, injuries had already occurred. Star Trek actor Anton Yelchin died when he exited his Jeep, thinking it was in park. The vehicle was really in neutral and it came careening toward him, pinning him against a wall.

Engine

The 2014 Jeep Grand Cherokee was offered with three gasoline engine options. These include a 3.6L V6, a 5.7L V8 and a 6.4L V8. Unfortunately, all three engines are plagued by the same major problem – faulty lifters.

The diesel-powered Grand Cherokee has fared no better. It’s the subject of a class action lawsuit for alleged emissions cheating.

Multiple Displacement System (MDS) Lifter failure

For better fuel economy, the gasoline-powered Jeep Grand Cherokee uses a Multiple Displacement System (MDS). MDS provides deactivation of certain cylinders when optimum engine power isn’t needed. This design requires unique hydraulic lifters that collapse when the cylinder is deactivated. The problem is, these lifters often fail and end up digging into the engine camshaft. This results in extensive engine damage and sometimes complete engine failure.

Diesel emissions scandal

In early 2017, the U.S. federal government filed suit against Chrysler. The government alleged the automaker cheated on its diesel emissions tests. According to the Fed, Ecodiesel Grand Cherokees have software designed to cheat emissions tests. Chrysler has denied the charges, saying there was never an attempt to create emissions cheating software. Yet, the company hopes to be able to use updated software in the 2017 vehicles to address concerns over 2014-2016 diesel vehicles.

Electrical System

Modern vehicles are full of sensitive electronics – and the Jeep Grand Cherokee is no exception. This late model SUV has many computers onboard and tons of wiring. Not surprisingly, there are problematic parts of the Jeep’s advanced electrical system.

Alternator failure

The Alternator is the focal point of a vehicle’s electrical system. Not only does the alternator charge the battery, but it supplies power to the vehicle’s electrical system when the engine is running.
Chrysler issued a recall on the 2014 Jeep Grand Cherokee for unexpected alternator failure. Since the alternator supplies power to the entire vehicle, this problem has the potential to make the Jeep unsafe. A failed alternator can cause the vehicle to stall. Plus, this particular alternator may short, causing a fire.

Inoperative wipers

On the 2014 Jeep Grand Cherokee, the body control module (BCM) is in charge of the wipers. The BCM is the computer responsible for control of body-related components. A bad ground strap on the Grand Cherokee can cause problems with the BCM, resulting in operative wipers. This can be an extreme safety concern if the wipers fail in bad weather, impeding visibility.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Chrysler Jeep pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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NHTSA Complaints for the 2014 Jeep Grand Cherokee

Complaint CategoryNumber of Complaints
Seats
216
Engine
150
Power Train
100
Unknown Or Other
100
Electrical System
85
Seat Belts
82
Air Bags
61
Fuel/propulsion System
32
Steering
23
Service Brakes
21

Complaint Data

CategoryPower Train
DateDec 04, 2022
StateIN
Description
The jeep will just get locked in either 1st or 5th gear. Which has almost caused me to wreck multiple times. From doing my own research I understand that is has been a problem with 2014-2015 year jeeps. I find it very disappointing that nothing has been done to recall these vehicles in order to have the issues resolved.
CategoryElectrical System
DateDec 03, 2022
StateCT
Description
The electrical system in the 2014 jeep grand cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. The radio and most importantly the rear view camera will not activate. It does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) the main problem is the rear view camera will not turn on when you just started the car, (when you need it) the radio, navigation, rear camera, climate control all don't work. So one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.
CategoryVehicle Speed Control:accelerator Pedal
DateNov 28, 2022
StateMA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving on the highway at various speeds, the accelerator pedal was depressed but the vehicle slowed down and lost motive power. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
CategoryElectrical System:alternator/generator/regulator
DateNov 17, 2022
StateNC
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at 35-40 mph, the message "low volt" was displayed. Additionally, the contact stated that he heard an abnormal squealing sound coming from the hood and he noticed a burning rubber odor. The contact was able to drive to his nearby residence where he noticed smoke coming out from underneath the hood. The contact stated upon opening the hood, he noticed smoke and flames coming out of the alternator. The contact was able to extinguish the fire with the water hose. The vehicle was towed to an independent mechanic the next morning. The independent mechanic diagnosed that the alternator experienced a short circuit. The independent mechanic related the failure to nhtsa campaign number: 17v435000 (electrical system). The dealer was contacted and informed the contact that they could not repair the vehicle under the recall as the vin was not included. The independent mechanic replaced the alternator and the battery. The vehicle was repaired. The manufacturer was notified of the failure but advised the dealer and referred the contact to the nhtsa hotline. The failure mileage was approximately 145,000.
CategoryEngine, Fuel System, Diesel
DateNov 14, 2022
StateMD
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while his wife was driving at highway speeds, the emissions filter warning message appeared on the instrument panel. The contact then stated that the error message disappeared while he was driving; however, a message reading "incorrect diesel exhaust fluid quality detected. No engine starts in 200 miles" appeared on the instrument panel. The dealer was notified of the failure and the contact was instructed to bring the in vehicle for an inspection. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 64,000.
CategoryPower Train, Seat Belts
DateNov 14, 2022
StateAZ
Description
The car just stalled in the middle of the road on a busy street with the information 4wd drive temporarily unavailable till service. There was no prior warning, the car has around 80k miles and has been taken care of regularly with no outsanding calls or other maintenance. Checking the resources available, the reliability on this car seems pretty low with many know transmission issues. I had the car towed to the dealer and they are wanting to fix 1. Valve body and connector to pan, 2. Dtcm and broken engine and trans mount. A few weeks back the drivers side seat belt stopped retracting (the dealer said they would fix that). The car just stalling with no prior notification or issues added to which the car belt retracting happened on a busy street and very well could have happened in the freeway causing safety and security issues for this and other vehicles on the road. There are innumerable cases of transmissions reports and issues for this vehicle, most of those fixed earlier on during the warranty might just seemed to happened a little bit later. It is a disaster waiting to happen with other vehicle owners if not addressed proactively in my humble opinion, I was relatively lucky to have happened without an incident but it could have been worse. Please need your help in addressing this safety issue asap.
CategoryUnknown Or Other
DateNov 12, 2022
StateOR
Description
Jeep placed in park on slight incline and turned off. 5 minutes later seen rolling down driveway (seen on video).
CategoryElectrical System, Power Train, Unknown Or Other
DateNov 05, 2022
StateWA
Description
First issue is that I had to replace the uconnect system this year. It had been on the fritz for some time and updates could not be made to the old system. It would constantly go black. Second issue 2017-$30,000 miles is that the replaced steering rack and pinion and align 600 suspension and chassis 4778. Replaced the leaking rack and pinion and passenger front caliper due to sticking bleeder valve 300 bakes. 11/2017 evaporative system seal canister. 2018 power brake booster/vacuum leak and braking issue. Replaced radio. $1200 ish. Drove car 2/21 50,221 - 10/2022 53,000. October 2022 daughter driving car, gear slipping and engine light comes on and pulls over car not shifting at all into gear. Towed to jeep where needs new transmission plus at 53,000 miles!!! $15,00 plus quoted at jeep.
CategoryEngine
DateNov 03, 2022
StateNJ
Description
It has been 5 months since I received a notice from jeep that my vehicle has a recall due to a possible fuel pump failure (nhtsa# 22v-406). At the time I received the notice there were no parts available to remedy this problem. The parts are still unavailable. This is unacceptable. I worry when driving the car that it might leave me stranded in a dangerous situation. I have explored selling the car back to the jeep dealer but they don't want it due to the open recall and I can't in good conscience sell it privately. When the open recall is brought up no one wants it. How long are jeep owners in this situation supposed to wait for this to be fixed. It seems like 5 months is too long. What is nhtsa doing to remedy this?
CategoryAir Bags, Seats
DateNov 02, 2022
StateVA
Description
The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.
CategoryService Brakes
DateNov 02, 2022
StateNC
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while reversing the vehicle in her residence, the vehicle hit a tree. The contact stated after she shifted gears to drive, she lost control of the vehicle, which cause the vehicle to crash into a metal gate and into a brick wall. The contact stated she did depress the brake pedal but it failed to stop the vehicle. The contact stated no warning light was illuminated and the air bags did not deploy. The contact sustained bruises on her left arm and left leg from hitting the steering wheel. The contact did not seek medical attention. A police report was not filed since it was her residence. The vehicle was not drivable. The contact called the insurance company and had the vehicle towed to a towing lot. The insurance company has not assessed the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The vin was not available.
CategoryFuel System, Diesel
DateOct 31, 2022
StateMI
Description
The contact owns a 2014 jeep grand cherokee. The contact received notification nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on multiple occasions while he or his wife was driving, the vehicle stalled without warning. The vehicle was towed back to the residence. The local dealer was notified of the recall notice and the failure and confirmed that the parts were not available for the recall repair. The contact was informed that the soonest available appointment would be in december. The manufacturer was notified of the failure and the contact was informed that parts were not yet available. Vin tool confirms parts are not available. The failure mileage was approximately 142,000.
CategoryAir Bags, Seats
DateOct 30, 2022
StateMA
Description
While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (ahr) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.
CategorySeat Belts
DateOct 27, 2022
StateMN
Description
The seat belt would not retract, and it also would not tighten around the chest area of passengers. The belt would just lay on your lap. It was a safety hazard because if there would have been into a accident, it would not have prevented the passenger from going through the windshield.
CategorySeat Belts
DateOct 24, 2022
StateCO
Description
The front seat belts will not retract. Part seems to be broken. Jeep says not a safety issue and it will be a month till they can fix it. I asked how am I supposed to drive with a seat belt that doesn't work/ response was- I don't know. The vehicle has 103105 miles.
CategoryVisibility/wiper
DateOct 13, 2022
StateUT
Description
The dashboard of the vehicle has delaminated, with the leather covering bubbling and warping. The uneven surface causes significant glare at certain sun angles to be reflected into the eyes of the driver. The dealership has inspected the vehicle and noted that jeep had briefly extended the warrenty on the component due to known issues, but refuses to honor a repair or replacement outside of that warrenty period. The vehicle was purchased in this condition so it is unclear when the damage occurred.
CategoryBack Over Prevention: Rearview System Braking, Electrical System
DateOct 09, 2022
StateTX
Description
Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. The error appears on the radio and states “contact dealer” for radio service. What the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. After doing some research, it appears that many 2014 jeep owners and other years around this time period are experiencing this issue. Since the backup camera and backup sensors no longer work due to this error (it has to do with the sierra wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. In texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. Dealer is aware of the issue and wants more then $1200 to replace radio. I tried to self repair by removing radio and updating software to current version but sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. I did however get the software to update after three attempts and 6 hours of updating. This did not fix the error that causes this. I believe it is due to a sierra wireless card failure and normally happens right after startup.
CategorySeat Belts
DateOct 07, 2022
StateGA
Description
There is a known issue with the seat belt frame latching unit part #1vl07dx9ag for the driver and the front passenger seats. This issue prompted jeep to provide an extended warranty to fix faulty units. The bigger problem here is, the parts are back ordered for weeks and months. As this is a seat belt operational issue, and a major safety defect, this should be a recall and not a warranty item. I have been waiting since july 20 for the part to be installed. My front seat belts, both sides, do not tighten or retract and I risk serious injury in the event of a collision. Jeep must be held responsible to provide the parts to all dealerships as a backstock item, given that this is (in the words of my jeep service center) not a matter of if but when the part fails. Nhtsa should convert the warranty status to recall, similar to the recent recalls on other vehicles having seat belt issues.
CategoryElectrical System, Engine, Power Train
DateOct 03, 2022
StateMI
Description
Computer system on dash started flashing & going out while driving telling me to turn engine off engage in park is disabled . Would let me shift gears making loud noise in engine
CategoryElectrical System:alternator/generator/regulator
DateOct 03, 2022
StateFL
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the battery warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to nhtsa campaign number: 17v435000 (electrical system) however, the vin was not included in the recall. The failure mileage was approximately 133,000.
CategoryVehicle Speed Control
DateOct 02, 2022
StateFL
Description
Car is not reporting accurate speed, 20mph or more on display and shifting my be affected
CategoryFuel System, Diesel
DateSep 28, 2022
StateOR
Description
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 35 mph, the vehicle stalled with the check engine and various other unknown warning lights illuminated. The contact stated that she pulled over and the vehicle lost motive power. The vehicle failed to restart. The vehicle was then towed to a local dealer who diagnosed that the high-pressure fuel pump and fuel related components needed to be replaced. The vehicle was not repaired and remained at the dealer awaiting the parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 88,000.
CategoryEngine, Unknown Or Other
DateSep 27, 2022
StateCO
Description
My son started the jeep monday morning and the engine light came on which has never happened before. Then something occurred under the hood and there was a fire. Luckily my son was able to get to a garden hose and put out the fire but now I have a 2014 jeep grand cherokee that has fire damage and needs to be taken into a jeep dealership for repairs. I have only had the vehicle for a little over 2 years.
CategoryEngine, Unknown Or Other
DateSep 25, 2022
StateIA
Description
On several occasions, while driving between 30 - 70 miles per hour - car goes into neutral by itself leaving you trying to steer the car to the side of the road under multiple risky situations. When pulled over - car can be put into park but if your foot is on the brake pedal the car sputters and won't shut off until brake pedal is released. You can still steer the car to the side of the road but no acceleration is possible. Restarting the car isn't possible for about 20 - 30 minutes. Most occurrence have happened on the interstate. There are no warning signs prior to the occurrences and it's extremely scary trying to get to safety. Diagnostics have been completed by jeep dealerships and other repair shops and it's been stated all recalls have been made to this car in the past. The fact the car goes into neutral itself is scary. The most recent event puts the total of occurrences at 15 since I have owned the car. No one seems to have an explanation --all I know is its very dangerous especially on the freeway. I would like to know what can be done to get this resolved before someone get hurt.
CategoryEngine, Fuel/propulsion System, Power Train
DateSep 23, 2022
StateTX
Description
Their is oil being introduced into the coolant reservoirs. Jeep grand cherokee ecodiesel. The vehicle are having failed oil coolers that stemmed from the failed egr coolers. The driving of these vehicles for over a year awaiting a fix has caused the engines to have other failures. There has been over 10 recalls on these ecodiesels since I bought the jeep brand new in 2014. They made a deal with the epa lawsuit and did a software patch which changed the engine function issues, they did a patch on the power train control module, transmission control module, and apparently the ecm engine control module. I've had nothing but “check engine” light codes in since the first patch in 2016 that they didn't put in the records, I have the work order showing the patch. In 2019 the lawsuit the epa approved for them, allowed them to place a new patch that caused other components to continue to malfunction like the” high pressure fuel pump now. The dealerships are saying the failures aren't due to their negligence and are causing consumers to deal with costly repairs that's not their faults. I got a bill for $29,000 for a new engine, they said my jeep was under extended warranty but don't want to help foot the repairs. Also stated they would reimburse recall work that customers paid for prior to recalls coming out within 60 days, but it has taken me over 4 years to try and get reimbursed. My car is at the dealership now and has been down since april 29, 2022.
CategoryAir Bags
DateSep 21, 2022
StateTN
Description
Turn signal malfunction. Right turn signal will not reset. Vehicle indicates a continuous right turn signal when in operation. Have had at least two instances where traffic has pulled out in front of me assuming I was intending to make a right turn. Dealer has diagnosed the problem to be a defective air bag clockspring (jeep part number 1nj70dx9ai). Copy of dealer inspection and repair report attached
CategoryEngine
DateSep 20, 2022
StateCA
Description
The right cylinder head is misfiring and needs repair. Nhtsa previously investigated complaints on the left cylinder head. Mopar issued a warranty bulletin (d-14-12) on june 10, 2014 for 2011 - 2013 model vehicles for left cylinder head extended warranty coverage period of 10 years/150k miles. Upon my further investigation, the cylinder heads misfiring is a known issue on model years beyond 2013, yet mopar has not issued an extended warranty bulletin. The cost to repair it is thousands of dollars. My model year 2014 was manufactured in 2013. If this is not repaired, it will do permanent damage to the catalytic converter, and beyond. The dealer inspected the vehicle and confirmed malfunction. No prior warnings given prior to cylinder head misfire, when it happened the check engine light came on.
CategoryEngine
DateSep 19, 2022
StateCT
Description
The lower radiator hose clamp failed due to corrosion. This resulted in a loss of coolant which could lead to engine damage or complete failure. There was no indication that eh cooling system was leaking other than the loss of fluid in the coolant overflow tank. This type of spring clamp is used on many vehicles and in 40 years of working on cars have never seen one fail in this manner. Many otehr vehicles may use this clamp and I am sure it has been affected by weather here in the ne.
CategoryExterior Lighting:headlights
DateSep 16, 2022
StateCA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving 30 mph, the contact became aware that the headlights illumination was very dim. The contact checked to verify that the headlight was in the on position. The contact stated the high beam was activated and the vehicle then lost headlights functionality temporarily before regaining headlights functionality. On another occasion, she drove over a speed bump and the high beam headlights turned on independently. The vehicle was taking to the dealer several times but no cause for the failure was found. The manufacturer was contacted and a complaint was filed. The failure mileage was 59,000.
CategoryEngine
DateSep 13, 2022
StateWA
Description
Engine oil cooler (oem part number ) 68525212aa failed. Causing significant power loss on freeway. Had to immediately pull over on freeway with no warning. Oil temp causes car to have significant power loss and extremely unresponsive engine also while on freeway causing me to slow well below suggested speed and speed of traffic. The steam caused by coolant loss onto side of engine made it difficult to see out window. Also the temps got so hot that it burnt some heat shielding on a upper hose on engine and the engine padding melted to the top of the engine. It has been inspected by a professional mechanic and replacement of failed part will be installed by the dealership after part is available. Currently on back order. No warning lamps came on prior to engine power loss after my family pulled over the temperature gauge responded. After looking through the digital gauges the you can switch through - (however are not displayed while driving and cannot be switched while in motion.) the oil temp had been maxed out and maxed out prior to the coolant temp increasing above normal levels.
CategoryElectrical System, Power Train
DateSep 11, 2022
StateIN
Description
Driving 20-25 mph, stopped at a stop sign. Accelerated , then all instrument panel lights started flashing ,then went out of gear. I let off accelerator , then re-accelerated. Got the car home, a short distance. Was not able to put suv into park. Engaged parking brake. Hours later started car up and was able to place into park mode. Engine light stays on now.
CategorySeat Belts
DateSep 11, 2022
StateCO
Description
Seat belts don't retract because of broken plastic piece in the retractable seat belt system. I researched and found there was no recall but rather a extension of the warranty to fix the defect. I made an appointment on june 13, 2022 at a san diego jeep dealer and they confirmed the seat belts were malfunctioning and said they didn't have the parts but they would arrive by july 6. I called july 6th and they said they didn't have parts until july 25th. I called still no parts, told me august 20th, still no parts. Now told me to call september 26th 2022 to see if parts will arrive. This is dangerous. I've told them numerous times. My seat belt is hanging loose while I drive. If I get in an accident I'm afraid it'll do more harm than good. Is there something you can do to help me? Thank you
CategoryElectrical System, Engine
DateSep 10, 2022
StateME
Description
I was driving my 2014 grand cherokee probably going 25mph the first time it happened. My jeeps dash started blinking and popping up warning signs and then all of a sudden the jeep comes to a fast stop and the engine completely killed. Everything locked up. My brakes, my shifter, my gas pedal everything locked, no screens were turning on and it wouldnt let me turn the jeep back on for a couple minutes. When I turned it back on it was fine. A couple days later it did it again and again but I was going 40mph. Dropped off at the dealer told them to keep it till they found the problem. It was there 2 weeks didnt do it again. Hasnt done it since but im still afraid its going to happen again but ill be on the highway.
CategoryEngine
DateSep 10, 2022
StateME
Description
I was driving home and my jeep started making a weird noise and then a warning popped up about battery voltage I was really confused so I pulled over popped the hood it looked fine but just in case I decided I would go to the nearest vip which was probably 5 miles from where I had pulled over maybe even shorter. As im driving over there my jeep starts smoking so I pull into vip and pop the hood we look at it and my alternator is smoking so we pour some water on it to cool it down. After doing that a little bit and it stopped smoking as bad we let it sit. A couple minutes later the alternator catches on fire so kept pouring water on it till it completely went out and stopped smoking.
CategoryPower Train
DateSep 08, 2022
StateIL
Description
Something is wrong with 2speed transfer case
CategorySeats
DateSep 07, 2022
StateTX
Description
While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken
CategorySeats
DateSep 05, 2022
StateVA
Description
Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.
CategoryElectrical System
DateSep 02, 2022
StateTX
Description
The contact owns a 2014 jeep grand cherokee. The contact stated when he started the vehicle, the instrument panel failed to illuminate. The contact stated on a different occasion, while driving 30 mph, the vehicle would not accelerate as needed. The contact stated that the vehicle was jerking and air condition became inoperable. The vehicle was taken to the dealer and the contact was informed that the fuse box under the hood needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage 80,000.
CategoryUnknown Or Other
DateSep 02, 2022
StateAZ
Description
The head rest on the passenger side has dismantled. I believe it's an air bag system but am not too sure. The cushion and the plastic part have split and show a few wires. I have not been in any type of collision for the head rest to go ahead and give out like that.
CategoryFuel/propulsion System
DateSep 01, 2022
StateWA
Description
Having issues with jeep stalling and loss of acceleration . Dealer says there isn't a fix yet? Recall but no fix? Please advise what to do if it completely fails. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategorySeats
DateAug 31, 2022
StateUT
Description
This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a serious safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
CategoryEngine
DateAug 28, 2022
StateUT
Description
Recall for diesel egr cooler has been requested by me to get fixed on multiple occasions. The dealership keeps telling me they do not have the parts. Now my check light engine is on and my car is leaking coolant profusely.
CategorySeats
DateAug 28, 2022
StateIN
Description
While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, this scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction. There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.
CategoryAir Bags, Seats
DateAug 27, 2022
StateFL
Description
The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It's a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.
CategoryForward Collision Avoidance: Warnings, Fuel/propulsion System, Unknown Or Other
DateAug 23, 2022
StateMA
Description
My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact fca us and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.
CategoryEngine
DateAug 22, 2022
StateAZ
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while the vehicle was receiving routine maintenance at the local dealer, the contact was informed that the motor mounts needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 69,300.
CategoryFuel System, Diesel
DateAug 22, 2022
StateMO
Description
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact took the vehicle to the dealer and it was confirmed that parts were not yet available. The contact stated that while driving at 75 mph, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. Simultaneously, several unknown warning lights appeared on the instrument panel. The vehicle failed to accelerate upon depression of the accelerator pedal. The contact was able to coast the vehicle to the shoulder of the highway. The contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. The vehicle was towed back to the dealer where it remained in their possession. The manufacturer had been notified of the failure and the contact was given a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. Vin tool confirms parts not available.
CategorySeat Belts
DateAug 22, 2022
StateCO
Description
Seat belt will not retract and lock in sudden stops or in crash.
CategorySeats:front Assembly:head Restraint
DateAug 22, 2022
StateMS
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 75 mph, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.
CategorySeat Belts
DateAug 20, 2022
StateAR
Description
Both driver and passenger seat belts have issues with retracting.
CategoryEngine
DateAug 19, 2022
StateWA
Description
2014 jeep grand cherokee. Consumer writes seeking reimbursement for repairs made related to nhtsa safety recall. The consumer stated the engine had been replaced three times. The consumer stated the engine died while it was being driven. Also, the vehicle lost power steering during this incident.
CategoryElectrical System, Engine, Power Train
DateAug 18, 2022
StateCA
Description
This has happened three (3) times to me. The instrument cluster on my 2014 jeep grand cherokee just blackouts and the windshield wipers go on, then multiple cluster warning lights illumination and a loss of anti-lock brake system (abs) / electronic stability control system function stops. The vehicle slows down because of loss of power. A loss of instrument cluster illumination and/or loss of abs function while driving could cause a crash.
CategorySeats
DateAug 16, 2022
StateRI
Description
For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.
CategoryElectrical System, Engine, Vehicle Speed Control
DateAug 13, 2022
StateWI
Description
Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. Several error messages appeared and went black again.
CategoryStructure:body
DateAug 10, 2022
StateCT
Description
Dash board leather cover bubbling de lamanting. Causing stange reflections in windshield while driving.
CategoryPower Train
DateAug 05, 2022
StateME
Description
The transmission will drop in gear from 8th to 4th will have to pull over and turn car off then on will reset works fine in manual but in automatic itll shift on its own
CategorySeat Belts
DateAug 05, 2022
StateTX
Description
With less than 16,000 miles, the driver side seat belt just stopped recoiling. Wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. Ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. This will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.
CategorySeats
DateAug 05, 2022
StateMA
Description
My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) a plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and jeep should have a recall for this component. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on august 4, 2022.
CategoryElectrical System
DateAug 03, 2022
StateNC
Description
I was driving my car this afternoon when the car automatically slipped into neutral, thankfully I had just gotten off the main road and was on a gravel road. The car literally came to a halt, stopped, I could not restart, and the steering wouldn't move. I was able to get the car towed to a local garage, who said the issue was more than likely the fuse box, they will not touch it as they believed there may be a recall for the fuse box. I have searched for recalls via my vin, and I do not see a recall for my specific car for this issue, but do see that this has been an issue. How are recalls identified? I have a call into a jeep dealership and I am hoping to get an appointment tomorrow and get the car towed once more. This truly was a safety issue as if I was on the highway that I had just left I would have been driving at 55mph. I do not have an estimate as I am working to secure an appointment with the dealership.
CategoryElectrical System, Service Brakes
DateJul 26, 2022
StateSC
Description
Emergency brake engages while driving
CategorySeats:front Assembly:head Restraint
DateJul 26, 2022
StateWI
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger's side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
CategorySeats
DateJul 22, 2022
StateKY
Description
Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward
CategoryEngine
DateJul 21, 2022
StateIA
Description
Transmission will slip into neutral while driving.
CategoryAir Bags
DateJul 19, 2022
StateOH
Description
While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side active headrest restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.
CategoryEngine And Engine Cooling
DateJul 18, 2022
StateTX
Description
Severe oil leak and oil loss from engine. Unknown source of leak.
CategoryFuel/propulsion System
DateJul 18, 2022
StatePA
Description
While driving down the road the vehicle lost power. No warning lights had come on prior to losing power. Luckily I was able to get it pulled over off the road before it died completely. After that it would not start but the check engine light was now on. I had vehicle towed to a shop close to my house. After the shop's diagnostics, I was informed the problem was the high pressure fuel pump.
CategoryElectrical System, Power Train, Visibility/wiper
DateJul 13, 2022
StateTX
Description
I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on june 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On june 27, 2022 I was forced to buy a brand new battery because the jeep was running in power saving mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in power saving mode; I received two cel codes, both correlating to the transmission control module (tcm). Later that evening my son informed me that the cluster light was still on, the jeep had been parked for several hours so there was no reason for the light to still be on (wake mode?). Also, I notated the codes I received before I had to have the jeep towed to the dealership on jun 28th to compare to what the service dept came up with; however on jun 28th I attempted to jump the battery to take it to the service center but it wouldn't jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an off position, the uconnect was glitching out then went black, cluster warned to service the electronic abs and the shifter, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? Like compressed air) so by monday morning, the 27th the battery had completely died and by the time it got to the dealership on tues, I had to use the battery warranty to replace the battery so that the service department could then diagnose the jeep. Fine, the battery was replaced jun 30th with a brand new one, but by fri jun 8th I was told I need another brand new battery. All the issues had had a prior recall and seem to be reoccurring.
CategoryPower Train:automatic Transmission
DateJul 07, 2022
StateKS
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving approximately 30 mph, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4wd and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(p). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
CategoryPower Train
DateJul 05, 2022
StateDE
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving 35 mph, the powertrain failed and the vehicle stalled. The contact pulled over safely and waited for approximately 5 minutes before restarting and driving to a local mechanic. The check engine warning light was illuminated. The vehicle was diagnosed with powertrain failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
CategoryUnknown Or Other
DateJun 29, 2022
StateIL
Description
The ahr on the driver's side activated while the vehicle was parked and the driver was hit in the neck. Upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.
CategoryLatches/locks/linkages:hatchback/liftgate:lock
DateJun 27, 2022
StateMN
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The vin was not included in nhtsa campaign number: 15v393000 (structure). The manufacturer was notified of the failure. The failure mileage was 85,000.
CategoryUnknown Or Other
DateJun 27, 2022
StateOR
Description
Uconnect nav 8. 4n updated to the latest firmware when purchased in july of 2020. Currently it will reboot randomly and go to a black screen. At which point it will blast the heater and the radio at full volume while driving. Extremely terrifying and dangerous. Uconnect says it's not their problem as it is an 8 year old system. Seems like they should be held accountable for forcing drivers into a distracted driver situation. Repeatedly. So far the only fix I have found is to pull over immediately and restart the vehicle. I am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.
CategoryService Brakes, Suspension, Wheels
DateJun 26, 2022
StateTX
Description
It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.
CategoryPower Train, Service Brakes, Wheels
DateJun 25, 2022
StateTX
Description
The breaka locked up and I went to go around so I wouldnt hit the person in front of me. When I did the front axle cv joint totally snapped off the passenger side that hold the tire on. And I couldnt steer or anything
CategoryEngine, Fuel/propulsion System, Power Train
DateJun 24, 2022
StateLA
Description
Power steering, engine acceleration, coolant/radiator, belts, eco diesel system, blind side detectors and automatic emergency breaking have all been major issues with this jeep. I've almost been crashed into by other vehicles, including an 18 wheeler, because of the engine instability. It is now in the repair shop and completely unable to drive.
CategorySuspension
DateJun 20, 2022
StateMI
Description
The air ride suspension failed and is available for inspection. The "service air suspension immediately" notification appeared while driving. The problem has been confirmed by stellantis dealership. The components were inspected by the manufacturer and insurance. There was not an indication of failure prior to failing. Stellantis technician claims the air suspension experienced an electrical failure causing an internal leak on all (4) air bags. The only remedy is to replace the entire suspension system. I do not know the safety implications of this failure if I continued driving the vehicle.
CategorySeat Belts
DateJun 13, 2022
StateIA
Description
Seatbelt retractor faulty could not secure seatbelt around driver side of seat which if an accident occurred, no restraint to hold in passenger. Yes vehicle was inspected by the dealership and replaced for $527. 50. There was no warning or problems prior to failure of the seatbelt retractor.
CategorySeats
DateJun 09, 2022
StateNC
Description
Driver seat active headrest deployed for no reason.
CategoryEngine And Engine Cooling:exhaust System
DateJun 07, 2022
StateMI
Description
The contact owns a 2014 jeep grand cherokee. While operating the vehicle the contact became ill and had headaches, nasal drip, and burning eyes. The contact suspected that carbon monoxide was leaking into the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 162,000. Carbon monoxide comes into the cabin.
CategorySeats
DateJun 07, 2022
StateTX
Description
The active head restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with fiat chrysler automobiles. A federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of california.
CategoryVehicle Speed Control
DateJun 07, 2022
StateNC
Description
Cruise control didn't disengage and continue to accelerate. Tried to apply brakes but they went straight to the floor and didn't work. Placed the car into neutral and kept trying brakes until they started to come back. With the car continuing to accelerate went into breakdown lane and rubbed up against guardrail to avoid car in front.
CategoryFuel/propulsion System
DateJun 06, 2022
StateMI
Description
I was driving to pull up and park and my gas petal stuck . It went forward and stuck between a pole and a tree. I am very shook up over this as something like this should never happen.
CategorySeats
DateJun 02, 2022
StateTX
Description
Vehicle was parked when the front passenger headrest exploded.
CategorySeat Belts
DateMay 26, 2022
StateCT
Description
Jeep customers were not alerted to the seat belt plastic d ring potentially having visible stress/fatigue cracks and breaking overtime. When broken, the d ring prevents the seat belt from functioning correctly by pinching the seat belt and causing it not retract. Reference tsb 23-013-21. This is a preventable issue, but jeep customers need to know to have their car visually inspected. This was reported already to the nhtsa but closed due to jeep offering a warranty extension. This solution requires the seat belt to actually break so the customer can be allerted to the issue and have the seatbelt replaced. In my case, my driver seat belt no longer retracts and my passenger side has significant visible stress cracks in the d ring. I notified my jeep dealer of the issue and the tsb. My first appointment was only for jeep to confirm the problem, which they did and returned my car to me stating they don't have the replacement parts which are on backorder with no expected arrival date. I also notified jeep corporate of this issue in detail. It has been over a month and I must continue to drive my vehicle as is, as the replacement parts are not available. I recommend a recall for jeep owners to have their seatbelts visually inspected for cracks so the defective parts can be replaced before they actually break and cause a safety issue.
CategorySeats
DateMay 23, 2022
StateMO
Description
Passenger headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.
CategorySuspension
DateMay 20, 2022
StateTN
Description
Rear shocks leaked all fluid and the vehicle became very hard to control on rough surfaces. Had the shocks changed and the new ones did the same thing within one month. Now the shocks are on back order and had to be replaced with aftermarket shocks.
CategoryEngine And Engine Cooling:exhaust System:emission Control
DateMay 15, 2022
StateOR
Description
The exhaust fuel pump filter gets full every week and it has to run regeneration. This seems to happen too often and can be stressful as you gave to make sure to drive it at high speeds until it is complete
CategoryEngine
DateMay 09, 2022
StateMN
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving approximately 30 mph, the vehicle slowed down independently to approximately 15 mph. The contact stated that a red "lightning bolt" symbol and the "throttle control" warning lights started blinking on and off. The vehicle would not accelerate when the contact depressed the accelerator. The contact stopped the vehicle and turned off and restarted the vehicle. The failure recurred intermittently. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 109,000. The consumer no longer owns the vehicle.
CategoryEngine
DateMay 02, 2022
StateWA
Description
- what component or system failed or malfunctioned, and is it available for inspection upon request? The 2012 to 2015 392 hemis had a known issue with lifters - like mine does - where the cylindrical rotating ‘spheres' which contact the cam shaft would wear at their inner axle/shaft, start ‘floating', and as they would wear more (once the wear starts the wearing accelerates) to where the side-supports/tails for each lifter would make contact with the cam lobes, and start causing ruts and flats on the cam shaft. This will degrade quickly to the point a head-job will be requires, along with new cam and lifter set. Here is what is important; the replacement lifters are a different part number. Take note of what I just stated. Chrysler/jeep will not replace stock lifters with the same ones - they will use an upgraded lifter set. So - this should have been a recall. This fix will cost approx. $6k+ in labor and parts. If a motor is needed $16-$17k. I have the defective parts available. - how was your safety or the safety of others put at risk? People's safety is at risk as a motor blowing up or seizing while driving could be fatal. - has the problem been reproduced or confirmed by a dealer or independent service center. Yes, lithia jeep of spokane has torn the motor down and confirmed the defect. - has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, but audible ticking/knocking noise. This defect can be found all over the internet by searching hemi tick.
CategorySeats
DateMay 01, 2022
StateNC
Description
The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.
CategoryAir Bags, Unknown Or Other
DateApr 29, 2022
StateCA
Description
While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.
CategoryEngine
DateApr 28, 2022
StateNJ
Description
Oil filter housing has a leak due to a crack. This is a known issue (a defect) and this is the second time I've had this happen. Tsb number: 09-008-15
CategorySeat Belts
DateApr 27, 2022
StateNC
Description
The passenger side seatbelt does not cinch tightly onto the passenger, potentially causing the passenger to shift forward several inches prior to the seatbelt securing the passenger (if it secured the passenger) and putting that person in danger with the front airbags / front dash of car in an accident.
CategoryUnknown Or Other
DateApr 26, 2022
StateTX
Description
The passenger headrest deployed because the pin plastic bracket has failed it released the headrest unexpectedly and can not be reset. Please advise this is dangerous!
CategoryElectrical System, Unknown Or Other
DateApr 22, 2022
StateNJ
Description
The shifter system (monostable shifter/ electronic shift module) malfunctioned 4 times so far. It has been to the dealer 3 times and the following has been replaced: the electronic shift module, the shift head/knob, the electronic shift module again, and finally the wiring itself, and now 10 miles after picking up my car that was being serviced since monday (it is friday now), I have the same issue and it makes my car stuck in first or second gear, I cannot shift into park or out of drive unless I shut the engine off, it puts my car into limp mode and won't let me accelerate or else the car jerks, my infotainment screen intermittently shuts off, and I get the following warning lights and messages: check engine light, braking system light, tpms light, traction control light, "service electronic braking system" message, "service shifter" message with obd code u1467, "service power steering" message, "service transmission- continue in d. Do not shift or turn engine off" message. The prnd lights on the shift knob also flash. This is very dangerous as my car cannot be shifted out of drive (into park), the car won't accelerate or move above whatever speed 1st gear or 2nd gear will allow me to, the car physically jerks forward, and whatever systems like power steering, braking, etc. That may be affected based on the warning lights. I only get the diagnostic code u1467 which is for the shifter, though.
CategoryPower Train
DateApr 20, 2022
StateIN
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while moving off from a stop sign, the vehicle inadvertently shifted into neutral and the vehicle stopped independently. The gear shifter showed neutral on the instrument panel. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,000.
CategoryFuel System, Gasoline
DateApr 18, 2022
StateWA
Description
2014 jeep grand cherokee. Consumer writes in regard to parts being unavailable to perform nhtsa safety recall. The consumer stated there was a diesel egr cooler safety recall. The consumer recieved notice of the recall in november of 2020. The consumer stated the dealer exceeded a reasonable amount of time completing the recall repair. The dealer stated the parts were ready but, did not make any further contact with the consumer.
CategoryUnknown Or Other
DateApr 18, 2022
StateGA
Description
On multiple occasions, after steady driving for approximately 1 hour the vehicle will suddenly begin decelerating. This has happened while driving in the highway. Once the car is stopped and turned off for approximately 10 minutes, the car will drive normally and accelerate to normal speeds.
CategorySeat Belts
DateApr 03, 2022
StateCO
Description
Cracked plastic pinched section of the seat belt at the d-rings and prevented the seat belts from retracting and locking in a sudden stop.
CategoryElectrical System, Service Brakes
DateMar 31, 2022
StateFL
Description
Vehicle lost braking ability intermittently. Had to drive off the road to stop the vehicle without hitting something. Brake light came on the dash but then went off and brakes worked as normal. This has happened several times now. All randomly.
CategoryEngine, Engine And Engine Cooling:exhaust System
DateMar 28, 2022
StatePA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at 60 mph, an unknown warning message indicating that the vehicle would not start the next time she would attempt to start it illuminated. The incorrect def fluid warning light illuminated. The contact continued to drive to her residence. The vehicle was taken to the dealer where the pcm software was reprogrammed. The contact stated that the failure reoccurred 7 months later. The vehicle was taken back to the dealer where the pcm software was again reprogrammed; however, the failure persisted. The vehicle was taken to the dealer 13 more times and the dealer reprogrammed the pcm software; however, the failure reoccurred while driving. The check engine warning light was illuminated. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to the independent mechanic where it was diagnosed that the pcm software had forced the engine to shut off due to the diesel exhaust fluid system failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,665.
CategorySeats
DateMar 28, 2022
StateAZ
Description
My 2014 jeep grand cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!
CategoryEngine
DateMar 25, 2022
StateOH
Description
I took my vehicle to get an oil change at a non-jeep dealership, that I purchased the vehicle from and was told that I had an oil leak and that I would have to take it to a jeep dealership in order to have it fixed. When I called the jeep dealership and explained what the previous dealership told me, they said that this is a known issue with jeep and that they have recently fixed this issue on several jeeps within the last month. After checking on this site to see if there was a recall in place, due to the costly repair, there was none. How could there be so many complaints on the same year, make and model jeep, for the same issue, and yet no recall? This is definitely a manufacture defect! They clearly put a plastic part on this vehicle knowing darn well that it will eventually warp due to hot oil being transported through it. $900 is a lot of money!!
CategoryElectrical System
DateMar 23, 2022
StateKS
Description
I just bought my car from a local dealership about 3-4 weeks ago. Upon receiving it I found no issues. A couple days later, every time I would go to push start my car, it would lag and take about 5-10 seconds to actually turn over and start. It doesn't do it every single time but about every other time. It has been in and out of my local jeep dealership since I have received it and they cannot figure out the issue what's so ever. If we cannot get it figured out soon, I will be returning the car!
CategoryUnknown Or Other
DateMar 21, 2022
StateNJ
Description
The leather on the dashboard is de-laminating from the dash and pulling the grilles from their original positions.
CategoryElectrical System:adas:blindspot:warning:lamp
DateMar 17, 2022
StateFL
Description
Blind spot mogul not working . Not knowing if anything or person is on either side or behind the suv. The component has been inspected by the dealer. Warning light can on.
CategorySeat Belts
DateMar 10, 2022
StateWI
Description
I went to the dealer and told them about my seat belt, they said I need a new retractor. So after doing my research on youtube I see numerous people with this vehicle body style have the same problem, people suggested it wasn't the retractor but the plastic peace that the belt is in between on the pillar of the car is for some reason squeezing it, so I used a knife to see if I move it up will it work? And yes it did the problem was that and possibly the retractor but not as I can tell. This issue is happening too much for it to be just a oops. It is a safety concern for me and my passengers god forbid an accident with anyone with this issue. It is unethical as well for the dealer to charge an outstanding $1,200. 00 not everyone has the funds to fix something that is so priceless such as safety. I'm sending this letter on behalf of all the people that live with this issue.
CategoryEngine
DateMar 04, 2022
StateID
Description
Oil cooler filler housing is plastic and it warps and oil is leaking on top of hot engine, running down engine side onto hot exhaust pipe. Oil travels along underneath chassis. Fire hazard! Prior part was not made of plastic. 61,000 miles on jeep
CategoryPower Train
DateMar 02, 2022
StateCA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while attempting to park the vehicle, the transmission failed to shift into park. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer nor repaired. The contact referenced nhtsa campaign number: 16v240000 (power train) however, the vin was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
CategoryEngine
DateFeb 28, 2022
StateNY
Description
My 2014 jeep grand cherokee currently has 27,000 miles on it and until 2021 was never driven in the winter. (I previously spent the winters in florida; this car was not involved in driving to and from florida.) I am retired. Due to my retirement status and covid restrictions since 2020, my driving has been limited to about 3,000 miles per year. Without any prior warning, the oil filter-cooler housing adaptor assembly failed, causing oil to leak out of the engine through the o-rings and onto the transmission housing. This created a mess under the car anywhere it was parked. It creates a hazardous condition because the leaked oil can cause people to slip and fall wherever it lays on the ground, and if the driver is on the road and the engine loses enough oil and oil pressure, it can result in extensive damage to the engine, maybe an accident. I have checked your database, and see that this problem has not been part of any recall. However, I've also done some online searching and discovered that mine is not an isolated problem. Https://www. Carproblemzoo. Com/jeep/grandcherokee/2014/engine-oil-leaking-problems. Php the problem was identified by my mechanic at empire automotive of wny 716-681-7187, and repaired at their shop on feb. 23, 2022. They did show us the part that failed. I do not know if they still have the old part, but they can explain the problem in detail because they told us they had done two other repairs for the same problem on 2014 jeep grand cherokees during the previous week. The cost of this repair came to $848. 41. I think it is outrageous that this problem, which appears to be a flaw in engineering, and has occurred in a significant number of 2014 jeep grand cherokees, has not been subject to a recall. I need your help and advice to determine the next step I should take in trying to get some dealer help for paying for this unexpected repair. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryEngine, Fuel/propulsion System
DateFeb 24, 2022
StateKY
Description
While traveling with 2 small children on the highway a very strong burning smell starting coming through the ventilation system along with a small amount of smoke. Immediately exited the highway and left the vehicle overnight. Upon returning to the vehicle the next day, a large amount of liquid (oil) was leaked out under the vehicle as well as oil all over the components underneath the vehicle. Took vehicle to nearest mechanic and without even inspecting it, the mechanic (non dealership) stated it was likely the oil filter housing as he had replaced a # of these in recent memory due to the plastic melting and/or cracking. The mechanic confirmed the next day that this was in deed the issue and the oil filter housing had to be replaced due to mine being cracked. There appears to be thousands of these cases reported to nhtsa, yet the manufacturer is yet to recall this, which is a significant safety hazzard. Allowing a manufacturer to use a piece of plastic that is known to fail, to store and/or transfer a highly flammable liquid such as oil is a tragedy in the making. Oil leaking onto the engine and other components of the vehicle can cause a fire without the vehicle occupants knowing anything about it. If the manufacturer is unwilling to proactively recall this flawed part, then the nhtsa needs to step in and force a recall before a vehicle catches fire and there is a loss of life.
CategoryAir Bags, Electrical System, Power Train
DateFeb 18, 2022
StateTX
Description
Service shifter transfer case radio malfunction gear shifter shifter got stuck in park I had to forcefully pull the shifter to get it to go into drive. Monday feb 14, 2022 approximately around 9:00pm I drove my 2014 jeep grand cherokee to the gas station. I pull up at the gas pumps and pit the shifter to park, I exit the vechile and lock the doors, go inside the store to pay for my purchase and as im walking out I look and my jeep was gone. So I look around and I see it across the highway in a ditch. So I take off running to my vechile and get in the vechile to try and reverse it but its automactilly goes right back into park. So I get out and look at the damage because there is a guard rail cables. My car has front end damage because it was stuck under the cables. Made a police report. I called the dealership where I am leasing the vechile from and they do not wanna help me. I've had nothing put problems with this vechile since I got it. This really needs to be looked into. What if my babies were in the car. Thankfully there was no oncoming traffic at that time. Becauae its a busy highway. I also have video footage of the incident from that night.
CategorySeat Belts
DateFeb 15, 2022
StateIA
Description
[xxx] 2014 jeep grand cherokee limited. Sitting in the passenger side seat of the jeep stopped and went to remove the seat belt it would not retract. Attempted to pull it out a little further to get it to retract and it would not retract. Being a nurse I know how dangerous this is. I have contacted me dealer to get an apt to get it in as soon as possible to get it fixed. The passenger side seat belt will not retract this is a safety hazard. I see there have been several complaints on this model for this same safety hazard. Reporting as this is very dangerous. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryEngine
DateFeb 08, 2022
StateMO
Description
We noticed two large oil spots on our driveway two days before a scheduled oil service and asked our service person to inspect our vehicle during our oil change. The service manager stated that they diagnosed an oil cooler housing defect which would cost $1,030. 00. My daughter drives this vehicle and, out of concern for her being stranded on the road, I specifically inquired as to whether this issue was something that could result in a catastrophic failure, to which he responded “it could very well happen.” unsolicited, he recommended that we retain the service receipt because (in his words) “I expect to see a recall on this issue because we have seen this so many times on this engine. In fact, the dealer often runs out of this part and we have to wait to initiate the repair.” he then informed us that we were lucky this time because he was able to get the last replacement part in stock for this issue from the dealer. I also asked that he return to me the part they removed, which he did, and I have it in my possession if you might need it for inspection. Thank you.
CategorySeat Belts
DateFeb 07, 2022
StateNC
Description
The pillar loop of the seatbelt cracked on the driver's seat belt. The piece that guides the seatbelt in the pillar loop cracked, and as a result it now pinches the seatbelt and prevents the seatbelt from retracting. It is pinched so tightly that I can't even manually "retract" it by pushing the seatbelt back into the door/wall, and instead my seatbelt hangs loosely in the seat around me. Since the seatbelt hangs loosely around the seat and can't even be manually retracted, I may as well not have access to a seatbelt which is a very dangerous situation. If I were to crash, the seatbelt would be completely ineffective. No event occurred to cause the crack. There were no warning signs, lights, or indications that something was wrong until one day I got in the car and it would just no longer retract. The first appearance of the issue was around january 27, 2022. It was very cold the week it happened so I am unsure if the cold temperature had anything to do with the crack, however a seat belt should not break because of cold weather. My vehicle is available for inspection upon request, and to date the issue has not been confirmed by a dealer or service center since it is very obviously an issue. Additionally, it has not been inspected yet as the quoted prices for fixing it are extremely high even though it appears to be a malfunction of the specific piece of safety equipment, as exhibited by the abundance of identical complaints specifically for my make and model (2014 jeep grand cherokee).
CategoryEngine
DateFeb 01, 2022
StateGA
Description
The contact owned a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to the recall was unavailable. The contact took the vehicle to a local dealer and was confirmed that the part was not available. The contact stated on 1/26/2022 after turning on the ignition, the electronic throttle control warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and made them aware of the failure and was not able to schedule an appointment till april/2022. The contact called another local dealer: calavan cdjr west (1251 thornton rd, lithia springs, ga 30122:(770) 942-1102), and was able to make an appointment for 1/31/2022 to diagnose the failure and complete recall associated with the vin. The contact stated on her way to her appointment while driving 65 mph when depressed the accelerator pedal but failed to go over 60 mph. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the local dealer calavan cdjr west to seek towing service. The dealer was informed to call any towing company to have the vehicle towed. The contact stated while calling a towing company, she saw smoke exiting the front of the hood. The contact was able to exit the vehicle safely before the vehicle was engulfed in fire. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire. A fire report was filed. The contact stated two police troopers were near and were able to assist the contact. A police report was not filed. The insurance company deemed the vehicle a total loss. The vehicle was towed to towing lot. The vehicle was not diagnosed. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
CategoryEngine
DateJan 31, 2022
StateWI
Description
I was driving pulling a light trailer for less than 15 miles and vehicle suddenly and catastrophically overheated. Had vehicle towed to dealership and they identified the root cause as a failed oil cooler. There were no symptoms prior to this failure. Doing preliminary searches for similar issues, there is a very high rate of failures of these oil coolers in both the jeep grand cherokee and ram 1500 ecodiesel engines.
CategoryEngine And Engine Cooling
DateJan 27, 2022
StateVA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was leaking oil. The vehicle was taken to a local mechanic where it was diagnosed with needing the oil cooler replaced however, the vehicle was not repaired. The contact had spoken to a local dealer and was informed that the vehicle was not included in a recall. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000. The oil cooler in this 2014 jeep grand cherokee is located at the top of the engine. When the oil cooler failed, oil leaked onto the hot engine. This situation created a fire hazard. The vehicle was repaired by a local garage.
CategorySeat Belts
DateJan 19, 2022
StateVT
Description
The driver side seat belt is not retracting/faulty. It will not securely hold the driver if a collision occurs. This jeep has blown fuel back out of the tank to saturate and shut down a gas station. The attorney general in vermont got involved in my case. The fuel system had to be replaced. Next the passenger side seat belt secured my passenger into the seat so tightly I had to pull the vehicle over. The seat belt would not release. The passenger side belt was replaced with a big fight over who was responsible for the bill. Now the driver side seat belt is faulty. I am disappointed after reading reviews of so many consumers having the same issue. What gives? Are you going to wait to recall until someone dies in an accident?
CategoryPower Train
DateJan 11, 2022
StateMO
Description
When shifting into park, the shifter is not moving into park without pushing the shifter several times up to get it into park. Also when slowing down to come to a stop the transmission is jarring into lesser gears cause the jeep to jerk, causing whiplash and making loud sound hard to describe. It's not doing it all the time but when it does it's like you have been rear ended.
CategoryEngine
DateJan 10, 2022
StateMT
Description
I took my grand cherokee to the mechanic for a sudden oil leak. The aluminum oil filter housing on my jeep had cracked, covering the lower half of the engine, transmission, frame, axles, brakes, and tires with oil. The mechanic said with with amount of oil covering everything, it could have caught on fire if we had warm, dry weather conditions. He said the aluminum it is made from easily cracks when we have freezing temperatures. My car didn't move for 5 very cold days, and on sunday, while I'm taking my child to the hospital, we have this blowout. $926 later, I'm not spraying oil everywhere.
CategoryAir Bags
DateJan 05, 2022
StateNC
Description
I was in a collision that impacted mostly the driver side of the vehicle and the front air bag did not deploy, only the side curtains.
CategoryEngine
DateJan 05, 2022
StateME
Description
Mechanic reported back to me a small crack in the plastic adaptor housing plate for the oil filter. Said crack is leaking a small amount of oil and "could" result in a safety issue-possible fire hazard. Said problem can be repaired with a new metal component at a cost in excess of $650. It is my understanding there have been in excess of 37,000 plastic components which have cracks and jeep has not issued a recall. I've been trying to get chrysler/jeep to recognize this is a design-manufacturing /engineering problem that jeep should be held accountable for and not the consumer. This problem falls squarely on chrysler -jeep yet they want the consumer to pay $650++++ when they have switched over "now" to a metal component to address the issue
CategoryExterior Lighting, Visibility/wiper
DateJan 02, 2022
StateCT
Description
Over the course of several years' use, the oem hid headlights lenses have been burnt by the oem headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.
CategorySeat Belts
DateDec 30, 2021
StateMT
Description
Both front seat belts (driver and passenger) failed within a few days of each other in mid september, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that nhtsa have previously investigated (nhtsa action number: pe19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by fca us llc to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from fca us llc in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and fca llc customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames fca llc and fca llc blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the nhtsa website, the odi resume, date closed 05/03/2, states in one of the final paragraphs 'that and nhtsa will take further action if warranted by future circumstances'. I beleive
CategoryElectrical System:alternator/generator/regulator
DateDec 10, 2021
StateWA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. The vehicle shutoff, and the contact could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to nhtsa campaign number: 17v435000 (electrical system). The mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. The vehicle was also taken to the dealer per the manufacturer's request. The dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. The manufacturer was made aware of the failure and three cases were opened. The manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. The manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. The failure mileage was approximately 112,000. The consumer stated the manufacturer offered a reimbursment for a portion of the towing and repair costs. The consumer reluctantly accepted the offer.
CategoryEngine
DateDec 09, 2021
StateTX
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the crankshaft needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like nhtsa campaign number: 20v475000 (engine and engine cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 128,000.
CategoryUnknown Or Other
DateDec 09, 2021
StateCA
Description
The headrest spontaneously popped open and hit me hard in the back of the head while I was driving yesterday. This was dangerous for a number of reason, primary because it could have caused an accident but also the headrest hit me so hard that it seams as if I have a mild concussion. Last night I had a sever headache and neck strain and today I went home early from work for the same reason. It seems as if the problem has occurred to several others as well but no attempt has been made to inform drivers of this dangerous defect. The vehicle has not been inspected but I plan on taking it into my local jeep dealership. No warning was seen prior to the problem.
CategoryElectrical System
DateDec 08, 2021
StateIL
Description
Wont start, with good battery
CategoryElectrical System
DateDec 07, 2021
StateRI
Description
Vehicle randomly stalls and fails to restart or will not crank/start at random times
CategorySeats
DateDec 03, 2021
StateGA
Description
I have a 2014 srt jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.
CategoryAir Bags, Seats, Unknown Or Other
DateDec 02, 2021
StateTX
Description
Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults
CategoryEngine
DateNov 30, 2021
StateCA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while operating the vehicle, there was a ticking noise coming from the engine compartment, started well before this failure. Recently while driving the engine started to sputter and the vehicle would not accelerate above 25 mph with a loud ticking noise coming from the engine. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The mechanic indicated that the engine needed to be disassembled to further diagnose the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.
CategoryEngine, Vehicle Speed Control
DateNov 23, 2021
StateMD
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was operated by diesel fuel. The contact stated while merging onto the highway the accelerator pedal was depressed however, the vehicle failed to increase to 75 mph. The contact stated that the ecs warning light was illuminated. The contact stated that he was able to continue to drive to the residence. The contact reviewed his service record and found out that his spouse had taken the vehicle to the dealer prior for the same failure. The paperwork stated they were unable to duplicate the failure. No repairs were completed. The contact stated that he was awaiting an appointment with the dealer. The manufacturer was not made aware of the failure. The failure mileage was 57,000.
CategoryElectrical System, Engine
DateNov 22, 2021
StatePA
Description
Tuesday november 18 2021 during driving on freeway around 3 pm,dashboard suddenly turned off,all information on cluster disappeared and vehicle seems to stalled for a few seconds,after everything came back to normal. It repeated three times in next 10 minutes of driving. Next day november 19 2021 vehicle stalled during driving on parking lot. There is no check engine light or any other messages on dashboard. Tried to start it with no luck. Starter is spinning, but engine is not firing. Vehicle has new batterie. Last month I finally got vehicle from local chrysler authorized dealer repair shop vehicle been there for repair work since july 8 2021 for exact same problem. Vehicle stalled on highway at speed 35 mph,and after been towed for repair to motorworld dodge chrysler in wilkes-barre, pennsylvania. After 2. 5 month of repair, I was told( and it shown in paper work),that vehicle had all fuel pumps replaced, new fuel lines,new fuel rails, new jets,filters etc. Been installed. After repair I did not even make 1000 miles. I would like to investigate this situation,because it has safety issues tried to talk about it with service manager at dealership but looks like they are not interested to do it,and don't really want to take responsibility for performed work.
CategoryPower Train:automatic Transmission, Unknown Or Other
DateNov 17, 2021
StateFL
Description
While driving on the freeway at normal speed limit the vehicle has on 2 separate occasions gone into neutral without the driver touching anything. We have taken the vehicle in twice to dealership who have tried to replicate the symptom. They have kept and driven car on multiple occasions with no success . They tell us they cannot fix the problem without a code if they cannot find it. I have called jeep customer service multiple times and they filed a case number but refuse to get back to me when I leave messages. Jeep cherokee model 2014 had 81000 recalls for a transmission software issue but not the grand cherokee model. This vehicle is clearly very dangerous to drive and my son who was driving nearly had a very serious accident when this happened. What am I to do. I cannot let anyone drive this vehicle . Jeep are not interested in helping the dealership get to the bottom of this issue. I cannot sell the vehicle knowing there is a critical issue with the safety of the vehicle and if someone buys it and gets hurt or killed I probably have a liability. The dealership keeps trying to find it but it may not happen again for weeks or months, like looking for a needle in a haystack. Case number with jeep is 81105546 please help I am at a loss what to do. We have not used the vehicle since the last incident
CategorySeats
DateNov 13, 2021
StateCA
Description
Deployed head rest while vehicle was in parked and engine was off.
CategoryAir Bags
DateOct 29, 2021
StateTX
Description
My vehicle has the very well known problem for delamination of the dashboard. My airbag light has flickered on the dash a few times and dealership says that this is a big safety concern. It looks like it may be putting tension on the passenger side airbag creating risk of early deployment or failure to deploy in an accident. It already cracked my defroster vent.
CategoryExterior Lighting:headlights
DateOct 26, 2021
StateUT
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side headlight had become defective while in operation. The contact took the vehicle to a dealer where he had both headlights replaced. After the repair, the new headlights were not adjusted to the proper calibration and the headlight would only illuminate on the side of each headlight and not forward as needed. The vehicle was taken back to the dealer on numerous occasions and was informed that the new headlights could only illuminate vertically and not horizontally as needed. The contact then called larry h. Miller chrysler jeep dodge ram riverdale (1481 w riverdale rd, riverdale, ut 84405) to schedule an appointment to attempt to correct the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
CategorySeats
DateOct 26, 2021
StateTN
Description
While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new pcm and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.
CategorySeats
DateOct 22, 2021
StateNY
Description
The driver's side headrest exploded forward when no one was in it. 10/12/21 the jeep was taken to the buffalo airport. Early afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.
CategoryAir Bags
DateOct 21, 2021
StateIN
Description
My passenger side headrest broke while sitting in the jeep. No one even touched it. Air bag did not deploy yet.
CategoryElectrical System, Engine, Service Brakes
DateOct 21, 2021
StateAZ
Description
A complete loss of all electrical and engine power simultaneously, on the freeway during a rainstorm without any warning. All systems including power steering, tail lights, door locks, a completely dark instrument panel, engine stopped running. I feared for my life, it's very scary, it happened with no warning on a freeway during a rain storm!
CategoryElectrical System, Vehicle Speed Control
DateOct 12, 2021
StateGA
Description
I was driving to and my car began shaking and would not let me go over 10 miles per hour. I was towed in to the dealership and was told that my pcm and tcm wasn't functional.
CategoryEngine, Unknown Or Other
DateOct 08, 2021
StateOR
Description
The engine oil and filter was recently changed and a few days later oil is now leaking down the engine bay onto the exhaust and onto the skid plates. The correct torque was used and oil filter seal as well as the drain plug are dry. The canister housing has either cracked or seals have failed on that part. It is a known issue with an upgraded part available from fca. I did not notice it until arriving home after a 20 mile drive and oil was everywhere. This could have caused a fire as there was no warning and no expectation of a leak. Opened a case with fca to report that this part has failed on my vehicle. Case #80756602
CategoryEngine
DateOct 07, 2021
StateWI
Description
Was pulling a trailer and vehicle overheated and caused radiator to leak. Dealer states exhaust fumes were present in coolant overflow tank and states engine needs to be replaced, but refuses to believe this is caused by an egr cooler that is under recall
CategoryEngine And Engine Cooling
DateOct 07, 2021
StateTX
Description
The contact 2014 jeep grand cherokee. The contact had received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) and the vehicle was taken to the local dealer for the recall repair. The vehicle was repaired. After several months, the contact stated while driving at an undisclosed speed and approaching a stop sign, the contact saw in the rearview mirror that there was steam coming from underneath the rear of the vehicle. The contact kept driving and the vehicle became overheated and stalled. The contact parked the vehicle at a parking lot and added water to the coolant reservoir. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the egr valve was cracked. The contact took the vehicle back to the local dealer however, the vehicle was not repaired. The manufacture was made aware of the failure. The failure mileage was approximately 151,000.
CategoryElectrical System, Steering, Suspension
DateOct 06, 2021
StateIA
Description
Shifter service, power steering yes available for inspection. Power steering went out, lights on dash board flashed and beeped and then would go black. Jeep diagnosed my jeep. No warning and happened about 2 weeks ago and has continued consistanly
CategoryEngine, Power Train
DateOct 04, 2021
StateOK
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while traveling at highway speeds, the vehicle would stall and jerk upon the depression of the accelerator as the fcm and check engine warning lights would illuminate the instrument. The contact stated that he would be forced to pull over and restart the vehicle to resume normal driving. The contact also stated that while at a stop, the vehicle stalled as he depresses the accelerator to the floorboard. Due to the failure, another vehicle rear-ended him at a low rate of speed. The air bags did not deploy upon impact. No injuries were reported and a police report was not filed. The vehicle was able to drive away from the scene; however, the vehicle had sustained rear-end damage. The dealer was notified of the failure and was informed to bring in the vehicle for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. Consumer stated transmission gets stuck in eighth gear. Vehicle stopped in the middle of the freeway had to put it in park and restart to move, happened dozen of times.
CategorySeats
DateSep 30, 2021
StateGA
Description
Driver head restraint for 2014 jeep grand cherokee deployed while sitting at the airport between july 13, 2021 and july 18th 2021. Car was not in motion. Took car to jeep dealership for inspection and replacement. It was determined by the dealership "internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".
CategorySeat Belts
DateSep 27, 2021
StateVA
Description
The front passenger side seatbelt would not tighten around occupant when pulled from the rest position. When we tried to get it to retract it wouldn't. There seems to be a number of these incidents reported for the same vehicle. This presents a serious safety issue and with only 45k miles on the vehicle this should justify an investigation.
CategoryPower Train, Vehicle Speed Control
DateSep 24, 2021
StateFL
Description
Purchased vehicle in 2014 and from the start vehicle occasionally fails to increase speed when acceleration is increased. Under 30000 miles vehicle lost power moving at very low speed. Problem diagnosed at arrigo sawgrass as powertrain control module failure. It is a risk if vehicle not responding to increased speed when needed. My research indicates that thousands of 2014 jeep grand cherokees in an australian batch were recalled for powertrain control module fault and the failure of my vehicle under 30000 miles seems to match with these recalls and should be carefully looked at for possible recall as well
CategorySeats
DateSep 24, 2021
StateFL
Description
Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.
CategoryPower Train
DateSep 23, 2021
StateFL
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while the vehicle was stationary, the vehicle stalled without warning. The contact stated that the check engine warning lights were illuminated. The vehicle was towed to a local dealer and it was diagnosed with needing the pcm replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that they would cover a portion of the repair cost. The failure mileage was approximately 29,000.
CategoryAir Bags
DateSep 21, 2021
StateOH
Description
Our son, 18 years old, driving our 2014 jeep cherokee limited had a rollover accident and zero air bags deployed. The state patrol, tow personal and owner of the tow yard is questioning why the air bags did not deploy. This accident was at 1030ish on 9/17/2021. The car rolled over and landed on its top. The vehicle is a total loss. Our auto insurance is involved in this loss. Open claim. I called jeep customer support and they have a case open on this. I feel lost over this issue. Why did the air bags not deploy? Please help me find answers. Our son busted the side door out and was able to exit the vehicle. I have pictures ect if needed. I am not 100% of the miles .. I know over the 100,000. Please rush this issue due to total loss of vehicle. Auto owners insurance claim # [xxx] crash report # [xxxx] ross county ohio ohio state patrol jeep case # [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategorySeats
DateSep 18, 2021
StateMS
Description
Driver seat heard rest deployed and cannot be reset. This almost caused a serious accident
CategorySeats
DateSep 15, 2021
StateMN
Description
Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully I was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.
CategoryEngine
DateSep 14, 2021
StateCT
Description
I was merging onto the highway from an on-ramp and the vehicle stuttered a d stalled. The jeep dealership diagnosed the issue and said it was a bad computer controller 5-10 days for part to arrive then 2 days later I was informed the computer controller wasn't the problem. Now they think it's the fuel pump. After searching the symptoms I found a recall for 2014-2016 jeep's for loss in the magnetic coating on the tone wheel resulting in possible engine stall. 2014-2016 jeep's manufactured between june 9 2014 and march 29 2016. Still waiting for a fix. I was stuck on the side of the highway with my 9 year old daughter for 5 hours! Safety issue!
CategoryPower Train
DateSep 10, 2021
StateIN
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving approximately 2 mph, there was a knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with needing a new transfer case. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000. The vin was not available.
CategoryAir Bags, Unknown Or Other
DateSep 08, 2021
StateFL
Description
In 2018, my 2014 chrysler/jeep grand cherokee dashboard material had started to dislodge from the dash. I reached out to jeep and they denied anything was wrong with the dash on their end and it was my fault for improper care of the car. I found this to be in contrast with research online of a large amount of complaints for the same model as mine suffering the same dashboard glue issues. In december of 2019, I received a notice from jeep that they would be replacing the dashboard so in january of 2020 I dropped my car off at the local dealership, joey accardi. After not hearing from them, I sent an email on february 12, 2020 requesting an update. They advised they submitted a request for approval of the replacement to jeep and were waiting to hear back. I picked up my vehicle as they could not provide a replacement timeline. After waiting several months I reached out to jeep customer care reference #75788102 and they advised they attempted to reach out to the dealership for an update with no response. After getting a response several days later they advised it was ordered and should arrive shortly. After waiting to hear back through the rest of 2020, I reached out again in february of 2021 to jeep customer care reference #78420942 and they "escalated" my issue to someone who called the dealership and was told it would arrive in may of 2021. They closed my case on february 5th without any further help or confirmation of receipt of part. I reached out again today, september 9th and received no help or any indication of replacement timeline. It has now been 3 years since I brought this to jeeps attention and 22 months since they authorized replacement. My concern now is the dashboard material has dislodged two of my ac vents and has folded over where my airbag would deploy potentially causing harm or failure if the airbag were to attempt to deploy. This is clearly an issue with this year and model jeep and they aren't remedying it potentially putting people in danger.
CategoryVehicle Speed Control
DateAug 30, 2021
StateTX
Description
The headrest deployed for absolutely no reason. The car was parked and unoccupied. Upon entering the vehicle we immediately noticed the headrest was popped out. I'm thankful I wasn't driving at the time!
CategorySteering
DateAug 25, 2021
StateNC
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The vin was not available. The approximate failure mileage was 80,000
CategorySeats
DateAug 24, 2021
StateMD
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).”
CategoryUnknown Or Other
DateAug 22, 2021
StateAL
Description
The passenger side headrest restraint clips seem to have broken or deployed spontaneously. The vehicle has not been in an accident and the headrest is rarely adjusted/used.
CategorySeats
DateAug 21, 2021
StateCO
Description
Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.
CategoryEngine And Engine Cooling
DateAug 19, 2021
StateCO
Description
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 20v699000 (engine and engine cooling). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryExterior Lighting
DateAug 19, 2021
StateNJ
Description
Hid headlight bulbs were replaced by dealer. Upon return of the vehicle I tested the light pattern at night on an unlit road and the results were not stellar. There are 2 noticeable dark areas on the roadway imparting vision and clarity of the roadway. Returned to dealer and let them drive the car at night. They told me that there are two dark areas in the light pattern and that they are caused by “burns” on the inside of both headlight lens. I was informed that they need replacement to the tune of $1300. 00 each. The service manger informed me that he could try to disassemble the headlight housing and “polish” the lens with no promise of success. The area of the lens causing the distortion is directly in front of the projector portion of the housing. To me it appears to be a design or material selection issue. Also interesting is that the areas of distortion look differently in each lens, the passenger side is cloudy, whereas the driver's is granular. Pictures are difficult to take but my best effort are included.
CategorySeats
DateAug 17, 2021
StateWI
Description
While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.
CategorySeats
DateAug 17, 2021
StateNV
Description
May 3,2021 while driving on route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.
CategoryUnknown Or Other
DateAug 17, 2021
StateTX
Description
I have received notices about recall w79/nhtsa 20v-699 "important safety recall". I went to my local dealer and they told me the parts are not available. They said they would put me on a waiting list, but that I'm number 162 on the list and they are currently working a number from november of 2019. I called fca to complain. They directed me to another dealer in the area. That dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list". They gave no time frame. I just received another notice urging me to get this urgent safety recall fixed. My take is that fca is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.
CategoryUnknown Or Other
DateAug 15, 2021
StateWA
Description
The driver headrest popped open when stopped at a red light. No accident. Just happened spontaneously.
CategoryStructure:interior Panels:dashboard
DateAug 13, 2021
StateTX
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the dashboard was coming apart which could hinder the deployment of the air bag in the event of a crash. The vehicle was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
CategoryElectrical System
DateAug 11, 2021
StateTX
Description
I was driving on a busy street in san marcos. When my dash board lit up and all the sudden the electronics stop working to include my speedometer.
CategorySteering
DateAug 11, 2021
StateTN
Description
Happy wednesday: issue 11427346 thats my issue too. This is occurring with my vehicle with many others. I found out today power steering fluid ran out and was empty but no leak is detected. It is the steering rack where the fluid is going so it is undetected which can cause gears to lock up and crash since owners do not detect a leak and do not know where it is going. I got an oil change and they told me it was almost empty buy inches and to get parked asap until it was filed and that there is an issue. Miracle dodge/jeep in gallatin, tn said there must be an issue when we went to buy the power steering fluid at a dealership since the jeep only takes mopar hydraulic fluid at 22. 00 a quart. They are aware there is some issue if the fluid is empty but no leak detected by me or anyone else looking for one. This is a issue with crash potential. It could have killed me if I ran out 100% and my gears locked up. My time is spent taking my cancer stricken mother to the drs office and had ii not got an oil change? I would never know and my gears would have locked up. Many have reported. Why is this not a recall since the steering rack being replaced is a $2000. 00 cost to fix. I have 68, 500 miles on my jeep 2014 gc limited with low miles?. This is unheard of. First, the faulty engine oil sensor $450. 00 to fix, then the faulty seat belt clip breaking which was covered by you all and fixed.. Now? The power steering rack eating up the power steering fluid and leaking onto brake boots which mine look rusted so that would explain that but unseen by the driver? Help me and others who have reported this since 2020. Make it a recall asap. Nobody has $2000 to $3000 to fix faulty issues with these jeeps. Please help!. My stress levels are at an all time high from this newest issues with my jeep. I am not sure how much more I can handle with these faulty issues. I feel like we all need to do a class action lawsuit. Thank goodness for my oil change.
CategoryUnknown Or Other
DateAug 10, 2021
StateCT
Description
Leather separating from dash board. Causing distraction while driving also bubbles interfere with low light sensor on dash.
CategorySeats
DateAug 09, 2021
StateCA
Description
Unknown I was parked when out of no where I heard a poping noise and I lucky no to have my head on the head rest at the moment of it popping , till when I tried putting my head on it I felt something off and thats when I saw that the head rest poped . I was not in a crash I didnt not hit anyone or was hit by anyone as well just happened on its own .
CategoryAir Bags
DateAug 07, 2021
StateOH
Description
Passenger headrest popped open randomly while driving. Inspection is available upon request. My understanding is that this only occurs if a collision is detected. However no collision occured. No one was injured however had my wife been sitting there she could have easily been injured. The headrest could have smacked the back of her head. No warning lamps indicated anything wrong no warning occured before the deployment of the headrest. This seems to be an ongoing problem amongst jeep grand cherokee owners.
CategorySuspension
DateAug 05, 2021
StateFL
Description
Jeep grand cherokee power steering leak! We're having the same problem that other jeep owners are having, the steering rack leaks on the 2014 jeep grand cherokee overland. The leak was discovered through regular maintenance check in 2018. We filled the reservoir with new fluid, it was fine for the entire year. It wasn't until july 2021 that we discovered that fluid was leaking from the steering rack and pinion and spraying fluid on to the engine. It got so bad that we had to fill the reservoir daily! It appears that jeep knew about this problem since 2012 but failed to do anything about it. Https://www. Carproblemzoo. Com/jeep/grandcherokee/steering-rack-and-pinion-problems. Php https://www. Jeepgarage. Org/threads/leaking-power-steering-rack-and-pinion-boots. 73596/ this jeep only has 55,000 miles. My wife uses it locally and it's never driven more than 100 miles a month and it has never been driven off road. This is appalling that it suffers from this kind failure so early in the jeeps life. When I confronted the jeep/chrysler company with this issue, there only response was “it's outside the warranty timeline”. The rep name was sade and she was rude! This jeep was garaged kept throughout it's life. We've maintained this vehicle in immaculate condition, so much so that it still has the new car smell!!! Very disappointed in jeep. They used to be very reliable until they were bought out by fiat, go figure!
CategoryElectrical System, Engine
DateAug 01, 2021
StateNC
Description
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
CategoryElectrical System
DateAug 01, 2021
StateNJ
Description
2014 jeep grand cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again. It has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.
CategorySeats
DateAug 01, 2021
StateCA
Description
While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, “are you ok?” she told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver's headrest deployed for no reason! I was so lucky that this did not cause a major accident! That evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2…she is scared to death of learning to drive in my jeep. She witnessed the restraint deploying, and doesn't want that to happen to her. Me either! I have been a jeep owner for 22 years. Sad to say that I might not be much longer :-/,
CategorySteering
DateAug 01, 2021
StateNJ
Description
Steering rack and pinion failure due to leaking fluid. Dealer will not cover cost. This shouldn't happen to a 2014 jeep grand cherokee with only 62k. Please investigate and place a recall for this design error. Very dangerous for all drivers and conditions. I am afraid to drive this car now. I am currently driving another car.
CategorySeat Belts
DateJul 31, 2021
StateTX
Description
On the drivers side, the plastic guide that guides the seat belt into the pillar and down to the retraction unit, is cracked and is pinching the seat belt, not allowing the seat belt to properly retract.
CategoryAir Bags, Seats
DateJul 26, 2021
StatePR
Description
Driver's car seat headrest pop out while running almost causing an accident.
CategorySeat Belts
DateJul 25, 2021
StateCA
Description
Driver side seatbelt won't retract. There seems to be a broken piece of plastic on the top piece.
CategoryUnknown Or Other
DateJul 18, 2021
StatePA
Description
Engine stopped working suddenly while driving. Pulled to side of road,tried to start it with no luck. Starter working, cranking but engine is not firing. No warning messages,no check engine lights,only changed message on cluster before it showed "press brake then press button to start engine" now it shows "press clutch ... To start engine". 3 weeks back visited dealership(motorworld in wilkes-barre,pa) to fix last recall. After 2 days spent at dealership,nothing happened, recall was not completed. Accident happened 7/7/21, next day vehicle was towed to dealership, set for diagnostic for friday july 9,2021,and now it is sitting there for 10 days,with no information what exactly happened to vehicle
CategorySuspension
DateJul 17, 2021
StateOH
Description
The air ride suspension says it's stuck in off-road 2 but is visibly stuck in the lowest setting. When driving it is very bumpy, almost worse than offroading. I do t think our safety is at risk. The problem has not been looked at by any professionals or independent dealers. It has not been inspected. We can't remember the exact time we noticed the message, but roughly around december 2020- january 2021. It is not a light it is a message that pops up a handful of times while driving.
CategorySuspension, Unknown Or Other
DateJul 16, 2021
StateTX
Description
Randomly my grand cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When I asked how could there not be any warning lights I was told it just happens. After researching this issue I discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.
CategorySeats
DateJul 14, 2021
StateMN
Description
The active head restraint on the passenger side deployed on its own with no outside influence
CategoryEngine
DateJul 08, 2021
StateTX
Description
My jeep has developed the 3. 6l penastar tick. I noticed fca extended the warranties for vehicles equipped with the 3. 6l penastar v6 but for my model they stopped in 2013. How can I get my year added to that warranty since it developed the same problems as the previous years. We had our jeep at a local dealer in wasilla ak for a tune up before our long trip and he didn't mention anything to us even though the tick was noticeable. I then had my vehicle state safety inspection completed (texas) in 1st week of june and the mechanic told me about it and after some research, my jeep has the same tick coming from the engine.
CategorySeats
DateJul 07, 2021
StateTX
Description
The headrest on my 2014 jeep grand cherokee deployed on its own while driving. The headrest is pushed so forward that I am unable to drive my car safely.
CategorySeat Belts
DateJul 03, 2021
StateWA
Description
The drivers side seat belt will no longer retract making it not useable. It appears that the d-ring is cracked preventing the seat belt from working properly, appears that there are several other nhtsa incidents similar to this one and have been under investigation.
CategorySeat Belts
DateJul 03, 2021
StateIL
Description
Passenger side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. After taking to a local service shop, the problem is with the upper plastic guide pinching the belt. This is a huge safety issue since there can be slack in the belt for the front passenger. Also, the upper plastic guide on the driver side front seat belt has a fracture.
CategoryEngine
DateJul 02, 2021
StateTX
Description
Bad left side head standard chrysler problem - 3. 6 - v-6
CategoryElectrical System
DateJun 29, 2021
StateMI
Description
My vehicle was in park and unable to start, all of the lights and indicators worked as expected but it the message on the dashboard said to continue in drive. I was unable to start the vehicle or unlock the doors. The vehicle was towed to the dealership and they said that I need to replace the automatic transmission control module. This is the same component that has failed in countless jeep grand cherokees yet there has not been a recall for my specific model.
CategorySeats
DateJun 25, 2021
StateAZ
Description
While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head
CategorySeats
DateJun 25, 2021
StateOH
Description
I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn't see where. I looked over and I noticed my car seat headrest was open. Thank god no one was sitting there. And no one has for months now. So I'm unsure why it would have done that.
CategorySeats
DateJun 21, 2021
StateNC
Description
The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?
CategoryAir Bags, Unknown Or Other
DateJun 19, 2021
StateCT
Description
The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.
CategoryEngine
DateJun 19, 2021
StateNY
Description
Large oil leak, could have gone on fire or seized the engine. Turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year.
CategoryOther/i Am Not Sure
DateJun 19, 2021
StateFL
Description
I was driving and the drivers seat headrest popped out
CategorySeats
DateJun 19, 2021
StateAZ
Description
Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.
CategorySeats
DateJun 18, 2021
StateIN
Description
While driving the headrest deployed and hit me in back of head.
CategorySeats
DateJun 18, 2021
StateFL
Description
Driver's side active head restraint deployed while vehicle was parked in driveway over night.
CategoryElectrical System, Engine, Power Train
DateJun 14, 2021
StateOK
Description
Emergency light stating "service electronic throttle control " that caused engine light to come on. These electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down. It is a software issue and requires software flush and update, this issue is so common, dealership knew what I was going to say before I even said it. Recall needed to prevent a wreck and fix before issue shuts down vehicle, and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
CategoryElectrical System, Engine, Unknown Or Other
DateJun 12, 2021
StateME
Description
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other jeep grand cherokee recalls, to me the indecent sounds exactly like the nhtsa campaign id: 14v634000 - where ''the alternator fails and the vehicle may stall'. (manufacturer campaign number: t36)
CategoryEngine, Power Train
DateJun 11, 2021
StateCA
Description
I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed I was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so I tried putting it in drive and it jumped back into park then I was stuck in the middle of the road and not able to move back in the space I got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they can't find the problem
CategoryEngine
DateJun 11, 2021
StateMI
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while at a standstill, the vehicle was leaking oil. There was no warning light illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure however, offered no assistance. The failure mileage was approximately 112,000.
CategoryEngine And Engine Cooling
DateJun 11, 2021
StateCO
Description
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. No further information was provided. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategorySeats
DateJun 11, 2021
StateIN
Description
Headrest safety feature deployed randomly.
CategoryEngine
DateJun 09, 2021
StateWA
Description
According to the recall notice I received in the mail, the egr cooler needs to be replaced. I scheduled an appointment and took the vehicle in. Upon arrival I was told that, yes there is a repair solution but that the parts are not available. But that they would place an order and notify me when it arrives. It has been several months and still no repair. *note* I am having to add engine coolant on a regular basis.
CategoryElectrical System
DateJun 07, 2021
StateNY
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that the rear license plate light failed to illuminate the license plate. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the wiring harness had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.
CategoryElectrical System: Instrument Cluster/panel
DateJun 07, 2021
StateLA
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.
CategorySeat Belts
DateJun 06, 2021
StateMN
Description
Front passenger side seat belt won't retract. The seat belt can be pushed by hand back into the upper slot, but after pulling out the belt again, it won't retract again. Believe this is a problem with the upper plastic guide pinching the belt. I have not taken to a dealer since there are numerous identical reports for this vehicle type and I don't want to pay $600 to fix. This is a huge safety issue since there can be slack in the belt for the front passenger.
CategoryEngine
DateJun 03, 2021
StateWA
Description
The glow plugs are “stuck” and have broken by the service department when trying to remove due to the carbon build up in the cylinder head. The dealerships states because this car is a diesel it needs to be driven and gotten to temperature. I commute a short drive to work. This is a safety issue as I could be stranded. The service manager says he will have my car for over 6 weeks!!!
CategoryEngine
DateJun 03, 2021
StateCO
Description
The egr cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the egr itself). Additionally, the egr cooler has an active safety recall due to risk of engine explosion and vehicle fire. The parts and remedy for this recall have been available since november. This repair is covered under both the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which fca settled with the federal courts to provide remedies to its customers. Thus far, fca has not honored the terms of this federally required extended emissions warranty on two separate occasions. I have contacted three separate dealers and fca on two occasions. Fca has refused to assist in the egr repairs and the dealers have refused to perform the repairs. I've not been able to get any assistance from fca, or the dealers. My egr cooler is a safety risk and this should be addressed immediately. I have been working to get this resolved with jeep since march 12th. I need the law to be enforced.
CategorySeats, Unknown Or Other
DateJun 03, 2021
StateGA
Description
At approximately 2:00 pm, on january 17, 2021, my wife was sitting in the front passenger seat of our 2014 jeep grand cherokee summit waiting for me so that we can drive to columbus, ga for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by jeep. A replacement headset was estimated to cost about $1000. 00.
CategorySeats:front Assembly:head Restraint
DateJun 01, 2021
StateMD
Description
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at 30 mph, the front passenger's side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.
CategoryUnknown Or Other
DateJun 01, 2021
StateCA
Description
I currently own 2 2014 jeep grand cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. Back in 2020 we received a letter indicating that the dash was part of the x81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done. (this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) then I purchased another 2014 in which the dash was in way worse shape. I was under the impression that due to the previous letter that the repair should be covered under the x81. However, the dealer has informed me that the extension was only good for 6 months. On top of that, the parts are taking up to 1-2 years to receive. Also, if I had owned my srt jeep back when this campaign was done, given the current condition, I would have had the repair done or had ordered the parts for it. It is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. To me it looked like I had to pay it, and would be reimbursed. I asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing I could do. To me, this dash issue causes a driving distraction as the dash is in such poor shape, at least with my srt, that I find myself looking at it, instead of the road.
CategoryElectrical System, Structure:body:hatchback/liftgate
DateMay 24, 2021
StateNE
Description
The contact owns a 2014 jeep grand cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
CategoryFuel/propulsion System
DateMay 23, 2021
StatePA
Description
A serious safety problem when fill the suv with gas that can cause a fire with the suv & the filling station. Gas just flows out of the filling port before the nozzle shuts off. This has happen 3 times at different stations. Taken it to the dealer. I'm not the only with this problem. A recall is needed!! Consumer stated vehicle was taken to the service dealer and was diagnosed as gas tank venting system which needs to be replaced at $1400. Manufacture has been notified. Case numbers are [xxx] and [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).”*jb
CategorySeats
DateMay 19, 2021
StateAZ
Description
While driving home all of a sudden there was a loud pop and instantly hit in the back of the head while driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! Just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues. The consumer stated the vehicle had not been repaired as the cost is too high. The consumer still drives the vehicle.
CategorySeats
DateMay 17, 2021
StateCT
Description
Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.
CategoryEngine
DateMay 12, 2021
StateCA
Description
Unable to get parts for the w79 recall for the egr cooler after waiting more than 6 month. Current wait is more than 3 more months. This recall can cause fires to break out in the engine and is not being handled properly by the manufacturer!
CategorySeats
DateMay 12, 2021
StateCA
Description
While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. There was no reason for the headrest to do this, and my passenger was injured.
CategoryEngine
DateMay 11, 2021
StateGA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at approximately 50 mph, the vehicle stalled with several unknown warning lights illuminated. The contact mentioned that the vehicle was starting however, the engine was not running. The vehicle was towed to the contact's residence and then to an independent mechanic to be diagnosed. The contact was informed that the tone wheel and crank sensor needed to be replaced. Bennett chrysler dodge jeep ram (1491 ga-40, kingsland, ga 31548) was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 20v475000 (engine and engine cooling). The vehicle was not yet repaired. The manufacturer was notified of the failure and confirmed that the vin was not included in the recall. The approximate failure mileage was 122,000.
CategoryEngine
DateMay 09, 2021
StatePA
Description
Dear nhtsa: I was very disappointed when my engine developed an oil leak and the cause was due to a known mfg's defect in the plastic oil filter adapter & cooler p/n 68105583-af. The dealer (lansdale chrysler jeep, montgomeryville, pa) stated that this part should never fail, it's a known problem with the plastic housing developing a crack, and many thousands of these parts are on backorder because jeep has changed suppliers. It doesn't help that the part is made of plastic and it's located under the intake manifold resulting in a bill for $977 to replace it. I was lucky as they had a replacement in stock. I've contacted jeep seeking reimbursement. From a safety perspective, engine damage could result from a loss of oil and a risk of fire if the leaking oil contacts a hot surface. My vehicle has 86,325 miles and is no longer under warranty. Jeep should have a replacement campaign or recall due to the extreme number of failures. I hope you can help with getting jeep to take ownership of this issue.
CategorySeats
DateMay 03, 2021
StateFL
Description
The active headrest on the drivers side of the jeep fired off without an accident.
CategorySteering
DateMay 03, 2021
StateFL
Description
The steering shaft spline stripped. Steering wheel turns freely in both directions without moving the front wheels. Happened backing out of in driveway thankfully instead of the interstate we were heading for. The car is as oem as can be and no modification or off-road driving has been done. The primary driver goes to/from school and store. This type of failure should never occur, the consequences of this failing steering column are deadly.
CategorySeat Belts
DateMay 01, 2021
StateVA
Description
The passenger seat belt is not retracting. Will not retract regardless of stationary or in motion. The upper portion of the seat belt will not retract or hold in place to protect.
CategoryPower Train
DateApr 30, 2021
StateNY
Description
Oil filter housing caused oil to leak out of jeep without any waring-part is on 50,000 unit plus back order you cant get the part there is no fix
CategorySeats
DateApr 30, 2021
StateCA
Description
We were in a church parking lot, sunday morning at about 10am. Outside temp was 65 degrees. Vehicle was stationary. My wife got in the passenger seat and the headrest popped out and struck her in the back of her head. She later developed a headache and general dizziness. We stayed in the rest of the day so she could lay down. Not sure if a telescoping headrest was a feature, I did a web search to see what the issue was. I read about the 'exploding headrest', a term that describes what it was like. Looking at the inside of the headrest, I can see the broken plastic tabs that were described by others. I assumed this would be a recall item, but was disappointed to learn it was not. After calling the dealer, we were given an estimate of $850 to replace it. This is obviously a bad design and should be replaced as a recall fix. We don't have the money now so will have to live with it extended.
CategorySeat Belts
DateApr 29, 2021
StatePA
Description
Driver seat belt is not retracting and it appears the plastic guide in the a-pillar is creaked. I am concerned the integrity of the seat belt restraint system is compromised due to faulty plastic tension guide. I noticed the crack after exiting the jeep as the seat belt would not retract.
CategoryEngine, Power Train, Vehicle Speed Control
DateApr 23, 2021
StateCA
Description
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my vin was not included. Gear shift issue happens at random and has left me in the middle of the street.
CategoryStructure:interior Panels:dashboard
DateApr 19, 2021
StateTX
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. The vehicle was taken to burns motors (1300 e u. S. Highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. The vehicle was not repaired. The contact linked the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was unknown.
CategorySeats
DateApr 18, 2021
StateGA
Description
While driving my head rest deployed and stuck me in the back of my head/neck. I am not able to adjust it back to the original position.
CategoryUnknown Or Other
DateApr 17, 2021
StateTX
Description
My 2014 jeep grand cherokee laredo 4x4 "s grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. It has been gradually getting worse. It is to the point now that it needs to be replaced. I feel it should be covered by jeep.
CategorySeats
DateApr 16, 2021
StateAL
Description
Active headrest restraint deployed on it's own w/o accident
CategoryEngine
DateApr 14, 2021
StateIL
Description
Oil filter housing oil cooler assembly leaking oil badly. The problem is so wide spread there are no parts available for repair. Could be a fire hazard oil leaking on exhaust
CategoryEngine
DateApr 14, 2021
StateCA
Description
Called fca and they opened case #79173434 for me and have an appointment tomorrow at a nearby dealership for inspection of suspected oil leaking from the oil cooler/filter housing area and leaking down underneath and all over my transmission as well as my onto my driveway... Will keep you posted on outcome since my 5 year warranty has expired but I'm still below the . 100,000 miles-hopefully the "goodwill policy" is applicable or this issue gets more attention and turns into a recall for its potential to cause injury or even death if the oil catches fire. I cannot believe that there are more than 300 complaints involving this concern and there has not been more considerable action taken by fca us llc. Thanks for your time and best regards, [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).*cc
CategoryPower Train
DateApr 13, 2021
StateMS
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving various speeds, the vehicle shifted from drive to neutral inadvertently. The contact notified neal auto company greenwood (922 us-82, greenwood, ms 38930) of the failure and was informed by the dealer to contact nhtsa. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,000.
CategorySeats
DateApr 13, 2021
StateLA
Description
Airbag in driver's headset activated when stopping at a red light in traffic. The headrest hit the back of my head hard causing neck pain headrest is now engaged making it difficult to drive
CategorySeat Belts
DateApr 12, 2021
StateWI
Description
Front passenger seat belt is locked I see this is not a problem I hand alone. I read someone said they have a pending recall for the last 2 years, I think it'sa big issue since some have the problem on the driver seat.
CategoryAir Bags
DateApr 08, 2021
StateCO
Description
Headrest popped without accident.
CategorySteering
DateApr 08, 2021
StateIL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
CategoryBack Over Prevention: Warnings, Unknown Or Other
DateApr 04, 2021
StateVA
Description
Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. Nothing works to activate this sensor. Help please.
CategorySeats
DateApr 03, 2021
StateFL
Description
The passenger seat head rest activated while driving.
CategoryEngine, Fuel/propulsion System
DateApr 02, 2021
StateNJ
Description
The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. Without that part replaced, it could cause extensive engine damage.
CategoryUnknown Or Other
DateApr 02, 2021
StateCA
Description
2 weeks after I bought it the check engine light came on. I've taken it to firestone 3 times and each time they fix it and the light goes off. But then 2 days later the light comes back on. 3 times this has happened so I've pretty much given up.
CategorySeat Belts
DateApr 01, 2021
StateME
Description
There is an issue with the front passenger-side seatbelt pillar loop that will not allow the seatbelt to retract. I have researched this issue and the problem is still under the pending recall status nhtsa #pe19011 (since september 2019).
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateMar 31, 2021
StateTX
Description
The oil filter housing is cracked and it is a known issue with my vehicle. One morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected part that I am unable to get this part cause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but I would like to move in the direction of having that done. Please help! I need to have this done? I read online that there was a possible petition started for this very issue.
CategoryEngine, Power Train
DateMar 29, 2021
StateMT
Description
Bangs when car starts and stops rough shifting when speeding or slowing down. The car shutter and stop with out notice in traffic driving at 35-40 mph. Took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. Bringing it back for repairs . This problem started in 2-10-21. Creates a hazard when it shuts down in heavy traffic!!
CategoryPower Train
DateMar 25, 2021
StateMD
Description
Service shifter light came on (for transmission shifter) while in motion at 70k miles. This appears to be a common issue across gc and jeep charges $300 to repair. See cargurus. Com for similar incidences with no resolution.
CategoryEngine
DateMar 22, 2021
StateUT
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving 65 mph, the vehicle shut-off without warning. The contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. The contact then towed the vehicle to salt lake valley chrysler dodge jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. The contact was also informed that the vehicle needed a new engine due to the failure. Upon investigation, the contact discovered that the vin was included in nhtsa campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. The dealer was notified of the failure and a fca representative was to inspect the vehicle. The contact was informed that the failure was not related to the recall. The manufacturer was sent an email informing them of the failure experienced. The contact was informed that the case had been closed. The manufacturer re-opened the case to determine collateral damage. The manufacturer called back and the case was closed once again. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 121,929.
CategorySuspension
DateMar 22, 2021
StateVA
Description
My 2014 jeep grand cherokee's air ride suspension has failed twice and I only have 11,670 miles on it. When the dealership had vehicle both times it took over a week to complete repairs. Suspension just failed was at its lowest level and there was no warning.
CategoryUnknown Or Other
DateMar 22, 2021
StateCT
Description
My passenger side headrest just came apart all of a sudden my car was parked in my parking spot and I noticed it. Was never involved in any accidents just out of nowhere this happens
CategorySeat Belts
DateMar 20, 2021
StateNE
Description
The seat belt, on the front passenger side, will not retract. The plastic above where it retracts is cracked and pressing down on the belt. I discovered this when getting in to my car and trying to put on the seat belt. I noticed the drivers side seat belt also has a crack above it. I realized this was a common issue on grand cherokees in 2014s when looking at online forums for a solution.
CategoryPower Train
DateMar 19, 2021
StateFL
Description
Service shifter warning comes on every time I start my jeep and then goes away. This is a known issue that many jeep owners have complained about. It is also very expensive to fix if no longer under warranty. I was told by my dealership this was not covered under my warranty and quoted $1400 to fix it. This should be jeep's responsibility as it is a hazard when this warning appears while driving. Please look into this problem there are so many complaints listed online for this. There are over 170 complaints that I have seen.
CategorySeat Belts
DateMar 18, 2021
StateWY
Description
No particular incident - vehicle seat belt mechanism cracked. Jeep dealer doesn't offer a warranty, which is hazardous to drive. The seat belt does not retract. Seat belt will not catch if in an accident, and the driver will hit the steering wheel or dashboard. Insurance companies will also not cover 500$ replacement or repair.
CategorySeat Belts
DateMar 17, 2021
StateIL
Description
Tl* the contact owns 2014 jeep grand cherokee. The contact stated that the driver's side front seat belt failed to retract. The vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. The contact was informed that the seat belt retractor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 87,943.
CategoryEngine, Fuel/propulsion System
DateMar 16, 2021
StateTX
Description
Vehicle cranks, but does not start. Vehicles acts like it does not have gas while driving. It does not accelerate or decelerates while driving like it's about to stall. Issues are similar to the 2013 jeep grand cherokee recall.
CategorySeats
DateMar 15, 2021
StateCA
Description
I was sitting in the driver's seat the vehicle was off and parked and the active headrest deployed out of nowhere. I was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.
CategorySeats
DateMar 14, 2021
StateSC
Description
The vehicle was stationary, the door was opened, then my right passenger headrest popped forward and out before the passenger sat down with little to no motion other than the door opening.
CategoryAir Bags
DateMar 09, 2021
StateTX
Description
This vehicle was in a side impact collision and none of the air bags deployed. Vehicle had impact on driver and rear passenger doors as well as front fender.
CategoryPower Train
DateMar 08, 2021
StateSC
Description
The electronic shifter maintenance require light keeps coming on with check wngine light and won't drive had at dealership several times can't fix?? Please help getting expensive
CategoryExterior Lighting
DateMar 07, 2021
StateTN
Description
My jeep left headlight and right is filling up with water and it is not draining. The right will drain when it feels like it but the left headlamp assembly has water in it for months now and its not going anywhere. This should not be happening and is a defect. Anytime it rains it happens. I can be driving or my jeep sitting still.
CategoryEngine
DateMar 06, 2021
StateNJ
Description
Nothing has happened yet but there is a recall out (w79) to replace the egr cooler as an engine fire could occur. Was notified of this recall nearly 4 months ago and yet jeep says there are still no parts available to do it. Can you get on their case to get this done?
CategoryEngine
DateMar 05, 2021
StateNM
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while operating the vehicle, smoke was present coming from the engine compartment and oil had leaked under the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the plastic oil filter housing had failed causing an oil leak and the oil filter housing gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The local dealer was not contacted. The failure mileage was 60,000.*jb
CategoryEngine, Power Train
DateMar 03, 2021
StateMN
Description
Cylinder head misfire #2 and service four wheel drive light. I had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.
CategoryEngine
DateMar 02, 2021
StateIL
Description
2014 jeep grand cherokee limited 3. 6l -67k miles. Cracked oil filter housing. Noticed a small oil leak fall 2020 on my garage floor after oil change from local chrysler dealership. Late winter 2021 noticed the leak was bigger on garage floor. Checked under car around oil pan. Oil pan nut area was clean of oil, but oil was dripping down engine and over exhaust and onto the transmission. Noticed oil puddling inside transmission skid plate. Looked online for causes and found the oil filter housing was known to crack on these engines. I located my oil filter near the top of the engine and found oil all around the base of the housing. The filter neck was clean of oil, just a pool of oil at the base of the neck!! Looked up chrysler recalls and nothing reported for this part. But did find many same engine owners complaining of this same problem! Read many articles about this product being made of plastic and failing. All of my oil changes have been from the same local chrysler dealership. Did they cause this by over tightening oil filter? Or is this truly a defect product and chrysler is waiting for a vehicle to catch fire or a death before a recall is issued? Are vehicle engine fires caused by oil leaking onto extremely hot engine/transmission/exhaust parts??
CategorySeat Belts
DateMar 01, 2021
StateCO
Description
Passenger side seat belt retractor failed making the seat belt not useable and creating a safety issue. Cannot use the passenger seat because of this issue.
CategoryEngine
DateFeb 26, 2021
StateAR
Description
The oil filter housing is made of plastic and attached to the motor. High failure rate as evidenced by the 40,000 part backorder status of the part. Causes moderate to severe oil leak when cracked, and engine failure if it breaks completely. Leaves an oily mess wherever it is parked. Oil will blow back onto other vehicles and vehicle will be stall and be stranded when motor locks up due to no oil. $600+ repair costs. Affects some dodge, jeep, and chrysler vehicles. Unable to repair stalled vehicles because part is unavailable. Est wait time is over a month. Part number is 68105583af. There is no excuse for the company not to take responsibility for putting a plastic connector inside an engine housing. It's common sense. I was left stranded on a busy road and had to be towed. I personally know of two others also. Our vehicles are useless because of this. To make matters worse, dealers are now overcharging for the part. Normally $199, now charging over $300.
CategorySeat Belts
DateFeb 25, 2021
StateTX
Description
Front passenger seat belt remains in locked position and failed on breaking
CategoryElectrical System, Power Train
DateFeb 24, 2021
StateTX
Description
On monday, january 22, 2021 around 3 pm, I was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened. I immediately shifted it back into drive and continued drive and exited and went to a gas station. I turned it off, pumped gas and turned it back. When I tried to back up, it immediately shifted the car into park. I called the nearest dealer and asked what it could be? They checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. They also recommended looking to see if any other 2014 jeeps had experienced the same problem. This is the first time my vehicle has ever done that. I asked if it could be related to the extreme cold. I contacted chrysler and the representative said make an appointment and take it to a dealership. I have scheduled the appointment.
CategoryEngine
DateFeb 24, 2021
StateSD
Description
I noticed an oil leak,through a little research I thought it was the oil cooler/oil filter adapter. I took it to a shop and they confirmed it but told me that there was a nationwide back order on the part. I was told that 37,000 units are on back order. I feel that there is definitely a problem with this part, I think that oil leaks could lead to possible safety issues and possible damage to the engine
CategoryInterior Lighting
DateFeb 24, 2021
StateIA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side dome light failed to turn-off when the button was activated. The vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. The vehicle was not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 82,000.
CategoryEngine
DateFeb 23, 2021
StateNY
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. The vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. The contact was informed that the oil cooler unit needed to be replaced. The vehicle was in the process of been repaired. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
CategoryEngine
DateFeb 22, 2021
StateCT
Description
I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. I have been driving the car only to go work and working from home I wasn't driving that much. Suddenly while driving I noticed a light on and it was on and off, and oil smell. I took it for the diagnostic and the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. The price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine. The car is not working properly because it has a oil smell and some issues when I am driving such as shaking and also a weird sound . This is the only car that I have right now and I am scare to drive it because I don't think it is safe to drive it with oil smell, it might caught on fire or something . The starter is not working and when driving is unstable. I just drive locally I don't know how this car is giving me an engine problem with that low mileage. It is not possible that a car parked and using not often could have an engine problem. I bought this car thinking to keep it for a long time since I always take a good care of my cars. I need an explanation from jeep regarding this problem. I am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. I need to resolve this since it might be a safety risk if I continue driving this car with some type of engine/ oil smell. When I parked the car a strong burned oil smell comes out and goes inside the car.
CategorySeat Belts
DateFeb 22, 2021
StateMN
Description
Driver side seat belt won't retract. Crack in plastic causing it to not retract. Unsafe to drive with lots of slack
CategoryUnknown Or Other, Visibility/wiper
DateFeb 22, 2021
StateCO
Description
This is my second jeep and my previous had the same issue. The wind shield fluid kind drizzles out and never reaches the top of the wind shield
CategorySeat Belts
DateFeb 21, 2021
StateCO
Description
The driver's seat belt does not retract when I get in the vehicle.
CategorySeat Belts
DateFeb 16, 2021
StateNM
Description
Driver side seat belt will not retract. There are no broken/chipped parts visible, appears to be the mechanism at the base.
CategorySeats
DateFeb 16, 2021
StateCA
Description
Passenger headrest deployed on its own with the car parked and engine off. I can see a plastic clip that is broken that normally holds a metal pin in place to keep the headrest in place
CategoryEngine
DateFeb 15, 2021
StateNY
Description
Took my vehicle to browns chrysler jeep dodge today in patchogue ny today as I noticed oil leaking from under carriage. It was told to me that the oil filter housing assembly is broken. Contacted my local car repair ( tire city , shirley ny ) to get information on this situation and also see how much they would charge . In the conversation, it was mentioned that they also had this similar problem and had many jeeps come in lately with the same problems. I have also contacted and had them record the issue with chrysler head quarters in mi. I believe as well as the owner of tire city in shirley ny , that there should be an investigation on this as well as a recall.
CategorySeat Belts
DateFeb 15, 2021
StateIA
Description
Front passenger seat belt is locked in place and wont extend or retract. Appears that a plastic piece that helps guide the seatbelt has cracked and it not allowing the seat belt to move freely.
CategorySeat Belts
DateFeb 10, 2021
StateGA
Description
Front right seat belt doesn't retract. Plastic d-ring (guide at b-pillar) cracked. This is rubbing the seat belt and preventing it from retracting as normal.
CategoryEngine
DateFeb 08, 2021
StateFL
Description
Ticking noise from left head
CategoryEngine
DateFeb 05, 2021
StateMA
Description
Chrysler has a recall for the egr cooler on the dodge ram ecodiesel (vb1/nhtsa 19v-757) this is the same engine and egr cooler as the jeep grand cherokee ecodiesel. There have been reports of grand cherokee 3. 0 ecodiesel vehicles catching fire and burning to the ground. Jeep currently does not have a fix for this issue or parts for it, yet we are still allowed to drive around in our vehicles. This is unacceptable.
CategoryEngine, Power Train
DateFeb 05, 2021
StateVA
Description
Hello, my vehicle has had a number of recalls for emissions and drive train. Due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. Every software update results in lower mileage and sluggish performance. Now jeep is slow rolling egr recall and letting a dangerous situation to develop.
CategoryFuel/propulsion System
DateFeb 05, 2021
StateAR
Description
Egr failure, egr is the same that is in the rams that has been recall for more than two years. Parts are not available for the jeeps, but are the same egrs that go on the rams. Egr is failing on these vehicles are creating engine fires with no warning
CategoryPower Train
DateFeb 04, 2021
StateIA
Description
With the vehicle running, in park, on a slight inclined driveway, rolled backwards until foot break was engaged. Only made less than 1 foot before operator intervention. Removed foot from manual break, approximately 3 minutes later, the vehicle rolled backwards again while in confirmed park. Again, less than 1 foot before operator intervention. Note: a slight amount of snow/ice was present on the drive, however both driver's side wheels were free of snow/ice during the occurance, vehicle is 4wd. I have not parked on an incline since the occurance.
CategoryEngine, Power Train, Suspension
DateFeb 02, 2021
StateIL
Description
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
CategoryPower Train
DateJan 31, 2021
StateKY
Description
From stop to 1st and 2nd gear the transmission has a knock when on hill or even flat ground when acceleration is applied. After 2nd gear this is not an issue.
CategoryPower Train
DateJan 29, 2021
StateGA
Description
Vehicle shudders when accelerating, mainly low speeds. Jeep dealership investigated and stated transfer case needs replaced.
CategoryEngine
DateJan 26, 2021
StateNY
Description
To whom it may concern: I am a srt owner who loves his truck, but not happy with the design of the 6. 4 hemi engine. As one of the highest costing jeeps in your line up I would assume I would have no problems with it after 77,000 miles. Unfortunately, my engine had lifter failure which destroyed my engine. This happened on the throggs neck bridge while I was driving with my family. Upon further research I've found hundreds of other srt owners suffered the same problem incurring thousands of dollars if they didn't blow their engine from the flaw of the design of the engine. At this point how is there not a recall? Does it take a class action lawsuit because this is unheard off. Completely disappointed and would never buy another jeep let alone recommend buying anything from jeep chrysler fiat. Sincerely, [xxx] 2014 jeep srt owner information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategorySeats
DateJan 26, 2021
StateHI
Description
My vehicle was parked in garage overnight. When I got into my vehicle I noticed the driver side headrest was hanging down. I took a look and noticed two plastic pieces were broken. I did a quick search to see if anyone else had the same issue and found that every grand cherokee forum people were having the same issue. The vehicle was stationary and has not been in a collision, additionally I haven't adjusted my headrest in years. It seems that the pieces are failing on the active headrest.
CategorySeats
DateJan 23, 2021
StateCA
Description
Vehicle was in motion. I was driving on a city street when my passenger headrest popped out of place. Unknown. I had no collision or was no bumpy road conditions. The plastic part holding the headrest together looks to be broken. Im afraid my driver side headrest might pop open when driving on the highway and hit me and cause a collision.
CategorySeats
DateJan 23, 2021
StateFL
Description
Driving suv (no passengers) straight on city street & front passenger seat head rest activated. No contact with any object.
CategorySeats
DateJan 19, 2021
StateIL
Description
Front passenger seat headrest popped open, inexplicably. It cannot be moved back into position. This could have caused injury if someone had been sitting in that seat at the time of malfunction. The seat malfunctioned while driving north on interstate 55, north of bloomington, illinois.
CategoryElectrical System, Power Train, Unknown Or Other
DateJan 15, 2021
StateMO
Description
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere I read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. We had to stop driving the car because we are scared it is going to get us in a wreck. The jeep dealer near us said that we need a new electronic shifter. It is on back order until early february. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.
CategoryService Brakes, Unknown Or Other
DateJan 15, 2021
StateVT
Description
Several times I have put my vehicle in park and it has started rolling back. Once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. Yes it was in park as indicated on the dashboard. I hadn't put the parking break on as I had just stopped the vehicle and wasn't planning on staying parked. We were in my driveway with a very slight incline. All times (4 so far) I had to put my foot on the break to stop the vehicle. Once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would've went over the side of a hill. With a quick search it appears several other people have experienced the same with brand new 2014 jeep grand cherokee
CategoryPower Train
DateJan 14, 2021
StateCO
Description
Vehicle went into neutral? Loss of power and then reengaged again. Transmission was looked at had code 716. Upon further investigation the clutches were worn so the transmission had to be rebuilt. Now it is experiencing electrical issues causing the vehicle not to operate.
CategoryEngine, Forward Collision Avoidance: Warnings
DateJan 13, 2021
StateIN
Description
I bought this jeep on the 31st of december. Only 10 days into having it the oil started leaking. I took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. He advised me that this is a ongoing issue with these jeeps. This would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.
CategoryEngine And Engine Cooling
DateJan 12, 2021
StateUT
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called grand junction chrysler dodge jeep ram (2578 us-6 &, hwy 50, grand junction, co 81501) and it was confirmed that parts were not yet available. The contact requested a loaner vehicle and was informed that he had to pay a fee directly for the remaining time and attempt to get reimbursed from the recall center. The contact stated that he was not pleased with what the dealer informed him about the loaner vehicle. The manufacturer was made aware of the issue and provided with a case number. Vin tool confirms parts not available.
CategorySeat Belts
DateJan 11, 2021
StateME
Description
Seat belt not retracting on both the driver's side and passenger's side.
CategorySeats
DateJan 11, 2021
StateFL
Description
I vehicle was parked and I was loading my boat on the trailer and when I got in the car realized they had popped while it was parked. It is not comfortable riding with headrests popped and we are concerned for our safety if we were to be in an accident.
CategorySeats
DateJan 11, 2021
StateNC
Description
Seat belt stopped retracting, upon inspection of the issue I was able to identify two cracks in the plastic guide the belt runs thru. This results in the guide pinching the belt and thus keeping it from retracting. This results in the belt being loose when wearing and potentially significant injury in the event of a crash.
CategorySeats
DateJan 09, 2021
StateLA
Description
Driver's side headrest trim visibly detached from backside. Noticed while parked in driveway. First, noticed tether hanging out from the top. Then, with a flashlight, I looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. I asked my wife (her vehicle) if she was in any accident and she said no. Doing research online, I found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. But this plastic is sheared off. Others have had this problem and there is a class action lawsuit commencing for this issue. My wife now cannot safely drive her vehicle due to headrest spontaneous failure. How is she supposed to use her vehicle?
CategoryEngine
DateJan 08, 2021
StateMI
Description
Lifters extremely noisy. Loss of power. Dealer states they are fine. Were replaced once under warranty, 2 years later same problem. Dealer told me to replace the engine.
CategoryEngine
DateJan 08, 2021
StateCT
Description
Oil filter and cooler housing leaking. Car has less than 60,000 miles and in 6 years old. This is a common problem with the 3. 6l engine in these cars and can lead to a fire or loss of engine oil resulting in engine failure without warning. This is not caused by any motion of the vehicle but just by the heat of the engine warping the plastic part and causing the seals to leak.
CategoryExterior Lighting
DateJan 08, 2021
StateFL
Description
Since I purchased my jeep in 2014, I have an ongoing problem with the headlights. It's very difficult to drive at night, as the headlights, even on bright are not bright enough to drive. I must use my bright lights the entire time when I have to drive at night. This is a major safety issue and I have mentioned it to the dealer whenever I have to take my car in. I've read several other complaints about this very same problem. I was considering purchasing another jeep, but I'm afraid this problem will on any other one I may buy. If I am involved in an accident, I want to be on record about this very serious issue.
CategoryPower Train
DateJan 08, 2021
StateNC
Description
I have been going down the road 3 different times at a normal speed 55 and it down shifts to a lower gear on its own. The only way I can get it out is to make a complete stop and put it in neutral or cut the vehicle off and restart. I have put very few miles on this jeep since I purchased it. This happened the last time I drove it and almost caused an accident. This happens just going down the main roads and I am getting afraid to drive it. I have not drove it agian because I am afraid of causing an accident.
CategoryService Brakes
DateJan 08, 2021
StateMO
Description
I left my place of work and when I went to use my brakes they didn't fully work. I barely got stopped in time to avoid oncoming traffic. The sputtered as I pressed the brake down. I got it looked at and they changed the brake booster. All was well after that. The picture attached is was I bought to fix my car.
CategoryFuel/propulsion System
DateJan 07, 2021
StateNJ
Description
When I went to the gas station on rt. 130 in burlington, the attendant told me my gas cap was broken. I didn't quite understand and thought he meant the gas door since it is sometimes hard to get open. I check this morning to see what he meant and my gas cap was laying in the behind the gas door. I have a capless system. No need to twist. I don't know how it broke. I can only say the attendance told me it was broken before he filled up my tank.
CategoryElectrical System, Power Train
DateJan 06, 2021
StateTX
Description
El vehculo estaba en marcha y encendi el check engine y se puso en neutral solo y no corra hacia alante,luego tambin encendieron ms luces de tablero y un cartel que dice service shifter. Esto paso en un semforo de una calle secundaria *dt*jb
CategoryPower Train
DateJan 06, 2021
StateOK
Description
Pentastar 3. 6l rear main seal leak
CategoryPower Train
DateJan 05, 2021
StateVA
Description
I was coming to stop at a stop sign and heard a loud pop and the truck jerked forward. The truck was slow going into first gear and would not go into reverse. Truck has 86,000 mikes on it and happened out of the blue. It appears that there are issues with transmissions for jeeps as the manufacturer has them on back order.
CategorySeat Belts
DateJan 04, 2021
StateNY
Description
Driver side and passenger seatbelts fail to retract. The plastic guide on the b-pillar mounted d-ring is cracking on driver side and is cracked on the passenger side.
CategorySeats
DateJan 03, 2021
StateIL
Description
In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. As I lightly put my hand on the passenger front headrest, it sprung forward. There was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. Upon further inspection, I see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. This should only happen during an accident.
CategoryAir Bags, Seats
DateJan 01, 2021
StateFL
Description
My 2014 jeep grand cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while I was parked in my driveway.
CategoryEngine
DateDec 29, 2020
StatePA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to jeff d'ambrosio dodge chrysler jeep downingtown (1221 e lancaster ave, downingtown, pa 19335; (610) 269-9500) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the egr cooler was replaced five times however, there was a fracture which allowed gasoline to enter the engine, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 102,000. Vin tool confirms parts not available.*dt consumer stated egr cooler is still not available.*jb
CategoryElectrical System, Power Train, Service Brakes
DateDec 28, 2020
StateSC
Description
On 12/23/2020 at 6:00am I was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when I entered. However, it was a rather tight round-about and was not able to make the turn and I went over the curb and drove straight through the middle of the round-about.. The car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until I could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When I restarted it, the check engine light was on, but went off after several hours. It's worth noting, I just received the ecodeisel software updated (I think v7). This update was performed on 12/21/20
CategorySeats
DateDec 23, 2020
StateIL
Description
The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.
CategoryElectrical System, Unknown Or Other
DateDec 18, 2020
StateSC
Description
Our jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/nhtsa 16v-240. The jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. Either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.
CategoryEngine
DateDec 18, 2020
StateCA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while driving 35-45 mph making a right turn, the vehicle stalled without warning. The vehicle was towed to cabral chrysler jeep dodge ram fiat (1145 w yosemite ave, manteca, ca 95337, (209) 647-3195) to be diagnosed. The contact was informed that the tone wheel sensor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under nhtsa campaign number: 20v475000 (engine and engine cooling). The failure mileage was 98,987.
CategorySeat Belts, Service Brakes, Unknown Or Other
DateDec 18, 2020
StateDE
Description
I not only did I have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that I had to replace brakes rotor caliper on all four tires when I brought the car it had 23,599 miles and when I replace them the miles 31,00 miles. I was working them but social security told me I couldn't work and get benifits. So I had to quit the job. How I am I suppose to pay $728. 11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018
CategoryElectrical System, Engine
DateDec 17, 2020
StateCT
Description
Jeep alternator failure, matches description in alternator important safety recall p60 / nhtsa 14v-634 and matches dates for vehicle recall in new safety recall advanced communication ' t3607112017 for jeeps prior to july 2014, my build date aug 2013. While driving jeep, battery warning light, then jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. Would not accept aaa jump. Dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.
CategorySeat Belts
DateDec 17, 2020
StateAZ
Description
Passenger side seat belt won't retract. Dealership says a plastic part in the retracting system is broken. Why would you use plastic on a safety restraint system?
CategorySeats
DateDec 17, 2020
StateWA
Description
Vehicle was stationary when I noticed the active head restraint was deployed. When I inspected it I noticed a clip that holds a metal pin that keeps the head rest in place was broken. There is no way to reset it because of that. I believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.
CategoryEngine
DateDec 16, 2020
StateTX
Description
Unexpected shift to neutral while accelerating
CategorySeats
DateDec 15, 2020
StateSC
Description
I was on I-95n at approximately 65mph in north carolina on 11/26/2021 when my wife and I heard a loud mechanical crash sound. My wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. There was absolutely no reason why the headrest should have deployed.
CategorySeat Belts
DateDec 13, 2020
StateUT
Description
Passenger side seatbelt stopped retracting and also will no longer relax at the lap. Took into jeep dealership in bakersfield, ca. I was told the cost would be $500, I told the service dept to order and I was snapped at... I was told they could order said part but she, the tech didn't know when it would arrive, due to covid-19. She appeared to not want to order, so I said I would get it fixed elsewhere. I have moved to utah and have not yet taken it in. Now that my driver's side is just starting to act like the other side, I will be taking it somewhere quickly.
CategoryAir Bags, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 11, 2020
StateMA
Description
I was involved in a intersection collision where another vehicle didn't stop and drove in front of my 2014 jeep grand cherokee. I collided with the drivers door to the rear of the vehicle at a 20 mph speed. The other vehicles air bags deployed. My jeep sustained front damage a cracked hood, grill, from bumper torn off I broke my right foot. My air bags didn't deploy on the impact and I didn't feel or see a sensor emergency braking
CategoryUnknown Or Other
DateDec 10, 2020
StateFL
Description
Active headrest deployed without cause. Car was moving at highway speed and no contact was made with any other vehicle and not while turning.
CategoryPower Train
DateDec 09, 2020
StatePA
Description
Service four wheel drive system comes up on my dash and then the traction light comes up on my dash and won't go out. When making a left turn or right sometimes the vehicle pulls. Also when accelerating and decelerating the rear differential makes a humming noise.
CategoryEngine
DateDec 08, 2020
StateMD
Description
Approximately three weeks ago I noticed oil drips where the car was parked. The car had 49,740 miles and was almost due for a 5,000 mile oil change. I took it early and asked the mechanic to check on the leaks. He found there was oil all over the underside of the car and especially around the oil pan, although no apparent source of the leak could be seen, the oil pan gasket/seal was replaced. That did not help the problem, the next day there was a larger puddle of oil under the car. Apparently, the oil filter housing on this car is cracked, leading to an oil leak on top of the engine and pooling that runs down the back of the engine. Occasionally burning oil can be smelled, creating a possible fire hazard issue to the passengers. It would seem that this is a known problem - nhtsa has recorded a number of complaints from users (e. G., 11244788,11230350, 11193883, etc.). Fca issued an early service bulletin: sb-10058301-5939. Searching online shows literally hundreds of complaints about this issue. This is an expensive repair that should never have been necessary. The replacement part number is now on its sixth revision (currently adapter-engine oil filter - mopar 68105583af). It seems like there should have been a recall for this issue long ago.
CategorySeats
DateDec 08, 2020
StateCA
Description
My 2014 jeep grand cherokee was less than 6 years old and with 50,000 miles on it in july of 2020... The driver side active headrest restraint deployed while the car was parked and turned off. I was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone. My head was suddenly snapped forward at the same time a loud bang occurred. I was shocked by the incident and realized how lucky I was that I had not been driving, as this surely could have caused a serious accident. At that point, the car was virtually undriveable as it pushed my head so far forward. I was shocked when I called the dealer to hear that there was no recall on this defective situation. I then realized many other people have had the same problem, and yet chrysler has done nothing to recall this. I think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.
CategoryElectrical System, Engine, Fuel/propulsion System
DateDec 07, 2020
StateOR
Description
I was driving on highway 26 west bound in oregon just outside of portland. My car has ecodiesel engine in it. I usually buy gas when it is about a quarter tank of fuel. I had about quarter tank of fuel and about 150 miles range left. I was on the left lane and traveling at about 60 mph. All the sudden my engine stopped instantly on the left lane of highway 26. All the cars behind me hit the brakes not to rear end me. My car's engine stopped and slowed down so quickly. It was scary. I tried to pull over to the right side of the highway. Once the car was parked, it said that battery saving mode. It would crank up but not start the engine. I called a mobile mechanic over. He checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. He then went under the car and listen the fuel pump and said that it sounds very bad. He had beliefs that I had problems with my fuel system, maybe a broken fuel pump. He read the codes out of car computer and they all were related to the fuel systems. I started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. Then pump does not work properly. Upon reading this, I called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. I drove it to a near by gas station and filed up the tank full. I think this car has some sort of faulty design of fuel pump. It will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. When the engine stopped suddenly, the car actually swerved around little bit. This incident could have ended fatally if I was not quick enough. I am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3. 0 engines.
CategoryElectrical System, Power Train, Unknown Or Other
DateDec 03, 2020
StateWI
Description
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (d) and dashboard reads neutral (n). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.
CategorySeat Belts
DateDec 03, 2020
StateWI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the front driver and passenger's seat belts failed to retract. The contact stated that while driving and depressing the brake pedal, the contact leaned forward and heard a crack. The seat belt became loosened. The vehicle was taken to an independent mechanic and the contact was informed that the seat retractor failed and was to contact a chrysler dealer. The contact called kolosso chrysler jeep dodge ram (2701 w college ave, appleton, wi 54914), and informed the dealer of the failure. The contact was informed that the part needed for the repair was discontinued. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 92,000. The vin was not available. *dt*jb
CategorySeats
DateDec 02, 2020
StateDE
Description
The drivers side seat belt does not retract when released, causing it to be very loose when buckling up. Note: estimate of when this happened is a guess. It was probably happening for a while only slightly and I didn't pay a lot of attention to it. But now it hardly retracts at all.
CategoryStructure:body
DateDec 02, 2020
StateCA
Description
Leather dashboard is coming loose and curling off dash,impeding defroster
CategoryAir Bags, Electrical System, Seat Belts
DateDec 01, 2020
StateTN
Description
My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person I called at chrysler said it should have been and told me file a complaint with you to try to help me. I am a caregiver with this one vehicle for my mom who is handicap and 81. I had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and I cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20.. Please help us get under this recall. P67. I don't have the $ to pay 1,000 to get it fixed when I should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my jeep get missed for this recall? Please investigate and help me. I know how have a hurt neck. No protection at all. The seat belt broke when I got in my car weeks ago. I was not in motion and I felt it get loose when I got in. Iit was on the floor. It just broke and no retraction. Help us please> p67. Get me under that recall. Many complaints by owners at this same milage is seeing this issue. I am not alone in this issue. It is a defect. I have never had such a defect with any past cars. Not even older ones. This is madness. It controls all things like airbags, beeps when seat belts are not on.. Nothing is working now. It is our primary car. When I hurt my neck on 11/30 driving? It was in motion and of course I have no seat belt that works. A car stopped in front of me fast and I was thrown forward and my neck pulled. Look at original complaint 11374883.*dt*jb
CategoryForward Collision Avoidance: Warnings
DateDec 01, 2020
StateIL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at various speeds, the automatic emergency braking warning light illuminated. The contact stated that there was no vehicle nearby. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 58,000.
CategorySeats
DateNov 29, 2020
StateAZ
Description
Headrest detachment twice. The headrest on the passenger seat detached during parking, when I was living in indiana in 2017. I fixed it in twin city dodge chrysler in lafayette, in (where I purchased the car in 2014). No collision at all and the headrest just detached for no reason. This is the first detachment. The second detachment is on my driver side headrest. It detached during parking in 2019 september. I brought my car to chapman dodge chrysler jeep in scottsdale, az. The staff there told me the issue was a designing problem of grand cherokee. They used a plastic part in headrest. It is weak and can break off anytime. They said if I fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. The staff told me chrysler might recall it very soon and so I keep waiting. It's been november 2020 and still no recall. I want chrysler to fix the problem completely. I do not want to use another weak plastic part that can randomly detach anytime. If the detachment occurs when I am driving 70+ mph, certainly it will kill me and someone else. I am scared of the plastic part and so I am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. I really want the chrysler to recall it as soon as possible, for the safety and health of every customer.
CategorySeats
DateNov 27, 2020
StateTN
Description
Sitting at a stoplight the driver side head restraint exploded. Car was not moving. Was on a city street.
CategoryAir Bags, Electrical System, Suspension
DateNov 20, 2020
StateIN
Description
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
CategoryAir Bags, Seat Belts, Unknown Or Other
DateNov 17, 2020
StateTN
Description
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. I understand the airbags are tied into it the p67 recall as well. They are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. Recall p67 was my model and make jeep but my vin was not included for some reason. I called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,. They advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle I have and year and model. Please, my safety is compromised and I do not have the funds to get this defect fixed. I am the caregiver to my sick 81 yr old handicapped mother and I need safety when carrying my 81 yr old mother around. The passenger side will go next as reported by others on the threads I see. This issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. Please, get me under this recall for my jeep gc limited 2014 model. This is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. I had it fixed at 550. 00 back 2 yrd ago. Many other same complaints but no recall. Chrysler filed bankruptcy. You are truly, my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred. Please help me. I have never had this happen in any of my past cars or my husbands old car or my daughters cars. This is a defect and my families safety is at risk as this is our main vehicle. Please help and get me under that recall. I am praying about this , that you will help us to get this defect resolved under p67.
CategorySeats
DateNov 17, 2020
StateAZ
Description
Popped passenger head rest while sitting stationary in the garage.
CategoryStructure:body
DateNov 17, 2020
StateAZ
Description
While parked the rear hatch has recently started to go up almost all the way and then come back down, sometimes very fast other times slowly. It hit me in the back the first time. I called the dealer to inquire about recall r27 / nhtsa 15v-393, they said it was not listed for my vin, the vehicle was built in 3/14 and displays all of the issues listed in that recall.
CategoryUnknown Or Other
DateNov 16, 2020
StateTN
Description
Driver side seatbelt motor is out rendering my seatbelt useless and airbags. No beeping if seatbelt is not on. I am not protected as seatbelt motor is out. Recall p67 does not cover my vin but needs to as it went out at 58,000 miles which is common. I need to be included. My safety is at risk. Vehicle start up seatbelt won't move or tighten. It's loose on the floor. See also odi 11377406 *dsy*dt*dt*dt the consumer stated the vehicle was repaired.
CategorySeat Belts
DateNov 14, 2020
StateMN
Description
Seat belt stopped retracting and had to be replaced completely. Original owner of vehicle with no previous damages to seatbelt
CategoryElectrical System, Steering
DateNov 12, 2020
StateNY
Description
My steering control module has a short circuit causing my electronic stability control light to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall p64/ nhtsa 14v-636 - which applies to my model year and describes my problem exactly. I called the chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." I am worried for the safety of my family and I cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local jeep serivce dealer next week but I am worried they will not apply this recall, considering what chrysler corporate is saying.
CategoryPower Train
DateNov 12, 2020
StateMI
Description
The service shifter warning goes on and off when the car is in motion. There are countless reports of this problem listed online with jeep grand cherokees, yet there is no recall so I am reporting the issue.
CategorySeat Belts
DateNov 11, 2020
StateAZ
Description
I purchased this vehicle used only to discover that both front seatbelts will not retract. When you are seated, there is about 1 foot of belt left left dangling, you cannot push it back in. Jeep dealer quoted $1000+ to replace them.
CategoryElectrical System, Unknown Or Other
DateNov 10, 2020
StateCO
Description
I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though I told jeep service the issue is their fault.
CategoryElectrical System, Seats, Unknown Or Other
DateNov 08, 2020
StateFL
Description
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
CategorySeats
DateNov 08, 2020
StateUT
Description
I was getting ready to leave, the vehicle was parked when I heard an extremely loud pop noise! I thought it was an accident or something had smacked into my car until I realized the loud noise came from the headrest popping completely open! I am very grateful that I wasn't driving at the time as this surely could have caused accident and or injury or both.
CategoryEngine
DateNov 06, 2020
StateGA
Description
Engine fire occurred while vehicle was in operation. Vehicle has 3. 0l eco diesel engine. Dodge ram 1500 trucks with same engine are on recall (fca vb1/nhtsa 19v-757) for fires due to egr cooler failure, but this vehicle has not been recalled. I am a professional engineer that determined the fire origin and cause of the vehicle is due to the same issue. Yesterday, I participated in a destructive examination of the vehicle with a representative for fca present. However, I am not confident that fca will provide notice of this issue to nhtsa in a timely manner, if fca provides notice at all. The fire originated inside the engine intake consistent with an egr cooler failure. I urge nhtsa to investigate this model vehicle and extend the recall beyond the dodge ram 1500 trucks. Mileage provided is as of last oil change june 12, 2020. The speed listed is an estimate based on information provided from the person driving the vehicle when the fire occurred.
CategorySeat Belts
DateNov 06, 2020
StateIL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated the driver's side front seat belt failed to retract. The vehicle was taken to naperville chrysler jeep dodge ram located at 1565 w ogden ave, naperville, il 60540, (630) 505-8282, to be diagnosed. The contact was informed that the seat belt retractor needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 83,901.
CategorySeats
DateNov 06, 2020
StateCA
Description
Passenger headrest deployed on its own.
CategoryElectrical System, Unknown Or Other
DateNov 04, 2020
StatePA
Description
Alternator stopped working, changed the battery and light turned on saying battery voltage low. Driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.
CategorySeat Belts
DateNov 04, 2020
StateAZ
Description
Drivers seatbelt does not retract when opening door or lock when driving. I have replaced the passenger seatbelt at a cost of $585. 00 in april, 2020. This is definitely a problem with the 2014 model.
CategoryAir Bags, Unknown Or Other
DateNov 01, 2020
StateAZ
Description
After parking vehicle in my driveway at home, I opened the door and rotated my body to exit the car when I heard a very loud 'pop' and realized the headrest had come very far forward. I found pieces of plastic in the seat behind me and am unable to move the headrest back to a 'closed' position.
CategorySeats
DateOct 29, 2020
StateOK
Description
The vehicle was stationary in the driveway and I was getting out of the car when I heard a loud pop and I looked over and saw that the headrest had deployed out of nowhere.
CategorySeats
DateOct 29, 2020
StateCO
Description
Passenger seat head rest unexpectedly exploded outward while driving on the highway hitting my wife in the back of the head. Could not reset the headrest as it seems the plastic piece that holds the headrest into place failed and released it.
CategoryElectrical System, Electronic Stability Control, Steering
DateOct 28, 2020
StateAZ
Description
When driving highway speeds steering and maintaining control very hard. Computer keeps changing does not stay when set, has to be constantly reset. When parked and running, or over night on restart. When moving also seen things change once.
CategoryPower Train, Suspension, Unknown Or Other
DateOct 23, 2020
StatePA
Description
I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. All of the items should have been replaced not just one or two. It is a 12 dollar part. The labor to disassemble and reassemble car is astronomical. Have been without car two times for over 15 days. Totally unsatisfactory.
CategorySeats
DateOct 23, 2020
StateCA
Description
The headrest popped out during normal highway driving, the result almost caused a head on collision at 45 mph.
CategoryElectrical System, Exterior Lighting, Fuel/propulsion System
DateOct 22, 2020
StateNC
Description
When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle. This vehicle is demonstrating the same functions as those other jeep vehicles that were recalled.
CategoryPower Train
DateOct 22, 2020
StatePA
Description
Documented issues and concerns about slipping transmission, sluggish shifting up and down. Serviced at only jeep dealers- never notified of an issue and no acknowledgement to my concern about transmission. Car went in for (4) annual service with a documented concern about the transmission. Nothing detected. Just notified car needs a new transmission at just under 44,000.
CategoryService Brakes, Unknown Or Other, Vehicle Speed Control
DateOct 21, 2020
StateTN
Description
The forward collisin control was turned on. It started beeping when no one was near me at all from any side of vehicle. Then the brakes slammed like it was preventing a rear end collisin by my vehicle. My car slid to a stop at approximately 40 miles an hour. It scared the crap out of me and I have had that safety sensor option turned to off ever since this incident.
CategoryUnknown Or Other
DateOct 21, 2020
StateCA
Description
My car was parked and the headrest on the passenger side of my 2014 jeep grand cherokee overland deployed. I have never been rear-ended/had my car in an accident, so it would make no sense for the headrest to deploy. My car was parked at the time of the deployment.
CategorySeats
DateOct 18, 2020
StateFL
Description
I was in the car parked and out of nothing the headrest popped and hit my head. I tried to see what the problem was , but there was no way of putting it back in.
CategorySeat Belts
DateOct 15, 2020
StateCO
Description
Front driver side seat belt stopped retracting. Made it unsafe to drive. The plastic piece that covers the attachment is broken in several places and pinches the seat belt. The entire unit needed to be replaced. This appears to be known issue with jeep and should part of a safety recall. I was on a parking lot when the seat belt stopped retracting. The cost to fix the problem was $783. 42.
CategoryElectrical System, Unknown Or Other
DateOct 14, 2020
StateNY
Description
Hard shifting in low heats and also on the highway trying to pass another vehicle the my jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since I purchased the vehicle. Also have some multiple software updates and issue still persists.
CategoryEngine
DateOct 14, 2020
StateIL
Description
While dring in my hometown at about 30 mph the transmission started jerking and I noticed smoke from under the hood. The cause was later determined to be a hydraulic filled motor mount breaking on drivers side and landing on exhaust pipe.
CategorySeat Belts
DateOct 14, 2020
StateCO
Description
The driver's side seat belt suddently would not retract, even while feeding it by hand back into the spool. We found that the slot in the b pillar, through which the seat belt retracts, is cracked. This has caused the seat belt to be pinched. If a small screwdriver is used to pry open the slot, the seat belt retracts. A seat belt not retracting is a serious safety issue and should be a warrantee repair or subject to a recall, neither of which seem to apply.
CategorySeat Belts
DateOct 13, 2020
StateFL
Description
Passenger seatbelt won't retract.
CategorySeats
DateOct 13, 2020
StateTX
Description
The headrest on the seat, while sitting in car in my driveway it broke loose at the pin and hit the back of my head. The pin remained locked in and burst out at area that holds it in.
CategorySeats
DateOct 12, 2020
StateLA
Description
My jeep was sitting under my carport and when I went to get into it the headrest had popped open. I didn't know what had happen until I google and found that other people had the same thing happen to them.
CategoryAir Bags, Seats
DateOct 08, 2020
StateNC
Description
While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. There was no contact made to my vehicle, the headrest just exploded and sprung forward. Nobody was injured. Until I arrived home and googled what happened I didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 jeep grand cherokee.
CategoryStructure:body, Vehicle Speed Control, Wheels
DateOct 06, 2020
StateFL
Description
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if I got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is. I had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not led to believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that I didn't kill anyone or myself. Customer care has been a joke. They told me that I can request call backs but it will never happen. I have a right to know what the investigation showed on my car. My car accelerated on its own! I cannot get any response from the chrysler / jeep on the investigation of the little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted suv's. They get away with lying and being unobtainable. I have additional pictures if you need to see them
CategoryAir Bags, Seats
DateOct 05, 2020
StateDE
Description
Driver side active headrest deployed without cause. The vehicle was unattended when this occurred, and is not repairable without replacing
CategoryEngine, Unknown Or Other
DateOct 04, 2020
StateTN
Description
This vehicle has been going dead while traveling multiple ,it has in dealer repair multiple times. Last fix was replacing computer costing over $800. Two days later it went dead while a way driving on a highway. That has happens over 6 times! We refuted paying that bill with dealer in mountain home arkansas. Car has been in my garage since that time. This has been reported to the dealer service department in mountain home and they have not responded with a plan to fix this extreme danger. Vehicle was in motion all of these times on a curving highway in hills and winding road. I am totally frightened to drive it and jeep doesn't seem to care. I need help in resolving this.
CategorySeats
DateOct 03, 2020
StateIN
Description
I was traveling 35 mph, alone in the vehicle, and the driver's active head restraint suddenly deployed without reason.
CategoryEngine
DateOct 01, 2020
StateIL
Description
While driving in my hometown about 30 mph the transmission started jerking and smoke cam from under the hood. The cause was a hydraulic filled motor mount breaking and oil blew out.
CategoryAir Bags, Fuel/propulsion System
DateSep 30, 2020
StateTX
Description
The air bag in the driver side headrest went off and the headrest is unable to reset. The def line and injectors went bad and I cannot drive my vehicle.
CategoryAir Bags
DateSep 30, 2020
StateCA
Description
My driver side headrest has come loose, it's the cushioned part that your head actually rests on and it contains an airbag so I am concerned the airbag may inflate while I am driving. I have taken it to my local jeep dealer and they say I have to pay to have it replaced. The cost is $750 plus installation.
CategorySeat Belts
DateSep 29, 2020
StateVA
Description
The upper seat belt plastic guide cracks during routine use, preventing proper retraction of seat belt. The seatbelt remains slack on an occupant resulting in improper fit.
CategoryExterior Lighting, Seats, Unknown Or Other
DateSep 24, 2020
StateFL
Description
I am driving this morning to an appointment in the I 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash , nothing happen outside when I see my son and the boom of the headrest
CategoryExterior Lighting
DateSep 23, 2020
StatePR
Description
Thos is the second time that I have to replace the driver headlight. Ihave seen multiple jeep gc in the street with the same problem. It is a safety issue specifically when your lights are not working at night and youbare driving with your family in rural roads. Both times it happend when I started the vehicle to leave a family member home at night
CategorySeat Belts
DateSep 23, 2020
StatePR
Description
Driver side seatbelt is not rolling up... The seat belt is not adjusting to original position. This creates a safety issue in case there is an accident and the seat belt fail to do its job.
CategoryUnknown Or Other
DateSep 22, 2020
StateTN
Description
When driving on any type of road, you begin to feel vibrations when hitting 65 or faster. The vibrations are visible in the steering wheel. When turning the wheel right you hear a popping noise.
CategoryEngine
DateSep 21, 2020
StateMI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at highway speeds over 80 mph, the check engine warning light illuminate and the speed was reduced to 40 mph with a knocking sound coming from the engine. The vehcile was taken to an unknown dealer who diagnosed that the engine coil packs were defective and needed to be replaced. The contact indicated that the coil packs were replaced on 7 separate occasions for the same failure. The manufacturer was notified of the failure. The failure mileage was 42,000.
CategorySeats
DateSep 21, 2020
StateWA
Description
While sitting at a stop light, passenger side safety headrest deployed on its own.
CategoryUnknown Or Other
DateSep 20, 2020
StateMA
Description
While in motion the vehicle unexpectedly shifting into neutral. The loss of drive could be potentially dangerous to those in the car and surrounding vehicles.
CategorySeats
DateSep 18, 2020
StateMA
Description
Driver side head rest deployed and is protruding forward.
CategorySeats
DateSep 18, 2020
StateLA
Description
Drivers side headrest became suddenly unattached and broken while stationary. Headrest cushion will not snap back into place because of a broke part inside the headrest with the mechanics, the part is unknown.
CategoryUnknown Or Other
DateSep 18, 2020
StateNC
Description
Rear hatch door does not stay in place after elevating. Hatch door opens automatically as it should. The hatch then falls (closes) quickly and heavily without initiation. Vehicle was parked, engine off, parked in a parking space at the grocery store the first time it occurred. Occurs continuously, has not resolved. Hatch has fallen on my head and my back.
CategoryAir Bags
DateSep 17, 2020
StateCA
Description
The air bag for the drivers headrest deployed without impact. The vehicle was stationary, parked in my driveway. I researched this issue and it appears there is an open investigation for similar incidents.
CategoryExterior Lighting
DateSep 16, 2020
StateNJ
Description
My passenger side rear hatch door signal light was shorted out due to water not moisture seeping in shorting out the led. This is not a moving part and the seal should hold for the life of the car. According the the jeep's part dept."we sell houndreds of them" if so then there should be a recall...
CategorySeats
DateSep 16, 2020
StateWI
Description
I was driving down the highway, my teenage daughter was in the passenger seat. Unexplainedly the seat rest burst from its attachment and hit her in the back of the head. Upon further inspection, the clips were broken and it was not fixable. Thankfully she was slouching at the time and was not injured.
CategoryEngine
DateSep 15, 2020
StateWI
Description
I took my car to the dealership yesterday to have the two most recent recalls completed. Shortly after leaving the dealership, my check engine light and glow plug light came on.
CategorySeat Belts
DateSep 14, 2020
StateTX
Description
Middle rear passenger seat belt does not retract when the belt is released. You have to feed the belt all the way back into the seat and then it is still slightly loose. This is not even covered by an extended warranty either. Since the belt will not retract and tighten correctly I'm afraid to use it until I get it repaired. I have a car seat in the back but we can not use the middle seat belt for our baby until this is fixed.
CategorySeat Belts
DateSep 14, 2020
StateAZ
Description
Same as many many others. Front seat belts are failing to retract due to a cracked guide from the shoulder to body of car bend. Took to dealership with a factory warranty remaining on my 2014 jgc limited and was told its not covered.. I put 6k miles on it since my vehicle purchase. Current odo 64,441. My daughter cant safely drive my vehicle since the seatbelt is currently a dress with all the extra slack.
CategorySeats
DateSep 14, 2020
StateWA
Description
Re: 2014 jeep grand cherokee limited I was driving in town (under 30 mph) and slowing down for a stop light. There was a loud popping sound... When I stopped, I found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward! I cannot return the headrest to it's original position! This makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!! I will have to take the car to the dealership to have this fixed!!! This is wrong and should not happen!!! It"s not safe!!! Jeep should fix this at no expense to the vehicle owner (before it ever happens)! It could injure someone without any reason except for a car defect! It should be fixed at no cost to the vehicle owner!
CategorySeat Belts
DateSep 13, 2020
StateNY
Description
Seat belt stopped retracting. Plastic guide looks cracked.
CategorySeats
DateSep 12, 2020
StateTX
Description
I I was sitting at a red light with no others cars around me and no occupants in the car. All of a sudden I was hit in the back of the head. It was hard enough that I saw stars which resulted in a minor headache. No lights came on, no warning of any kind. I proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.
CategorySeats
DateSep 11, 2020
StateCA
Description
While driving down the road at highway speeds the passenger side active headrest system deployed. Upon examining it appears that the plastic structure that holds the pin in place on both ends failed on the end closest to the middle of the car. The 'clip' which holds the pin and would release it in an accident was still holding onto the pin. There was a passenger in the sean, how fortunately had his head forward incidentally when the deployment occurred and was not struck.
CategorySeats
DateSep 10, 2020
StatePA
Description
My 2014 gc altitude had the drivers side active head restraints headrest randomly deploy as no part of a collision this past weekend. This is not only a major safety risk for the passenger but, could have been quite traumatic should the random deployment have caused a major accident. I have spent way too much time researching and the most common problem is one of plastic failure. Look inside the head rest for the small metal, horizontal pin and if it is still held in place by the metal retaining hooks then the plastic failed in the headrest. Nhtsa has had an investigation opened on it for a year now but, I don't think there has been any movement on it since late last year as the manufacturer stalls for time. I hope this will result in a recall at some point in the very near future before more people are injured.
CategorySeats
DateSep 10, 2020
StateTX
Description
Went out morning to get into the car that had been sitting in the driveway overnight and found the driver headrest deployed.
CategorySeats
DateSep 10, 2020
StateVA
Description
The headrest randomly bursted open while driving. No impact or crash occurred during or prior, just randomly popped open.
CategoryPower Train
DateSep 08, 2020
StateKS
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving the vehicle with the transmission in the drive position, the shift indicator malfunctioned with several positions on the shift indicator illuminated. After stopping and restarting the vehicle, the failure was corrected. The failure recurred on several occasions. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 100,000. The vin was not available.
CategorySeats
DateSep 08, 2020
StateFL
Description
Upon backing out of a parking spot my active headrest restraint deployed with no reason other than faulty equipment. The headrest struck the back side of my head. I have been suffering from a migraine for 2 days after the incident. *dt*jb
CategorySeats, Unknown Or Other
DateSep 08, 2020
StateFL
Description
The headrest on the driver side seat deployed without it being in a car accident.
CategoryAir Bags, Power Train, Seats
DateSep 06, 2020
StateFL
Description
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
CategorySeats
DateSep 03, 2020
StateTN
Description
While my wife was driving her jeep the headrest on the passenger side deployed its safety measures for its active headrests. She was going around 15-20 mph through a subdivision. No jarring or abrupt motions were done during the deployment. While this did strike me, it did not cause any type of injuries, however we do have two children and I'm thankful they were not in the seat at the time. Upon inspection of the headrest, I can see where plastic clips look to have broken off. Pictures of this are attached. I would request the nhtsa to take a look into these reports as I've seen they're common. I worry now that my wife's drivers side will deploy on her at random while she is driving causing an accident. I contacted my local dealership who stated they know of the issue however it is not part of a recall or warranty and would likely be around $1,000 to resolve.
CategorySeats
DateSep 01, 2020
StateAL
Description
My vehicle was stationary. Deployed/broken tabs with passenger active headrest on my 2014 jeep grand cherokee. I did not have any accidents so I am confused on how it could have even deployed. I was in my vehicle and noticed the headrest was deployed. I am concerned because it is the same system with my airbags, I do not know if my airbags are faulty at this point. I called the dealorship and they said there were no recalls for this problem. Looking for a goodwill replacement of the headrest. If someone has information on what direction ican take please help.
CategorySeats
DateSep 01, 2020
StateMS
Description
My 2014 grand cherokee was parked and the head rest popped out. It broke a piece when it popped open and now has to be completely replaced.
CategoryVehicle Speed Control
DateSep 01, 2020
StateAL
Description
I have been getting an error on my vehicle that says "service four wheel drive system" and an error that says " service antilock brake system". I've done some research online and see other people are having this problem with a dragging of the motor into the next gear and a hesitant jerk sometimes. I found out that the right speed sensor needed to be replaced. Is jeep doing anything to reimburse customers that had to pay out of pocket.
CategorySeats
DateAug 29, 2020
StateFL
Description
The active head restraint deployed while parked in my driveway. This is the driver's side headrest. Now my wife is afraid to sit on the passenger's side fearing injury from a headrest deployment on that side.
CategorySeats
DateAug 28, 2020
StateTX
Description
Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway. There was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact. Visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.
CategoryPower Train
DateAug 26, 2020
StateIL
Description
The 8 speed automatic seized up and almost killed my family. This year vehicle is notorious for transmission problems. Jeep corporate and fields dealership aren't addressing this safety concern. The car lost all power, stalled, seized up, and we almost got rear ended. This was in mount prospect, illinois on august 21st, 2020 around 12pm. We picked up the vehicle at fields dealership, only got 7 miles before the vehicle almost killed us. The dealership and car mfg, jeep, refuse to take this issue seriously.
CategorySeats
DateAug 26, 2020
StateTX
Description
I was driving and my active headrest deployed unexpectedly without cause.
CategoryUnknown Or Other
DateAug 26, 2020
StateNV
Description
My wife was driving us home from my doctor appointment. We were traveling about 45-50 mph on a flat county roadway. Without any warning, the passenger side head rest exploded and hit me in the back of the head. I have a pre-existing cervical fusion in my neck which does not allow me to bend my neck. The force of the blow nearly caused me to hit the dashboard. I reported it to our local jeep dealer who informed me that it was not a recall item, and would not be covered.
CategoryAir Bags, Seats
DateAug 25, 2020
StateAZ
Description
The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.
CategoryPower Train
DateAug 25, 2020
StateCO
Description
I just bought this jeep cherokee in april 2020 and now it's been in the shop since june 15, 2020 and I haven't had my vehicle in over two months because of a transmission issue this truck was supposed to be certified when I first bought it and I feel like I was sold a lemon.
CategorySeat Belts
DateAug 25, 2020
StateWI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger side seat belt failed to retract. The contact took the vehicle to the dealer (summit automotive chrysler dodge jeep ram address: 815 s rolling meadows dr, fond du lac, wi 54937 phone: (920) 921-0850) who stated that the seat belt needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls. The approximate failure mileage was 72,000.
CategorySeat Belts
DateAug 25, 2020
StateMI
Description
Seat belt will not retract.
CategorySeats
DateAug 25, 2020
StateGA
Description
I went to my car one morning and sat in the front seat. While sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. It through me forward and my face hit the steering wheel.
CategorySeats
DateAug 25, 2020
StatePR
Description
I was driving today august 25 when suddenly I hear like a explosion I thought a car hit me I felt a pain in my head. When I stopped the car I noticed that the headrest of my jeep was open.
CategoryVehicle Speed Control
DateAug 25, 2020
StateNY
Description
When driving on the road and coming to a stop no problem until it's needed to accelerate then the truck will hesitate. When going from a stop sign and making a left or right then jeep will hesitate real bad and the vehicle will take awhile to get up too speed
CategorySeats
DateAug 24, 2020
StateVA
Description
I was at fast-food drivethrough waiting to pay the attendant when I felt something hit my head from behind. It was the the deployed headrest that had struck me. I was able to drive home and will try to find out how to have the headrest reset properly. The vehicle was stationary with my foot on the brake when the headrest deployed.
CategoryAir Bags
DateAug 23, 2020
StateFL
Description
Our jeep is having a issue with the airbag in the glovebox. It keeps acting like it is trying to blow up every time we get in and sometimes when we are driving awhile. I thought you had a recall on the airbags and now I don't see it on this vehicle.
CategorySeats
DateAug 22, 2020
StateAZ
Description
Active headrest inadvertently deployed on august 21, 2020 on the front passenger seat while the car was in motion. My wife was driving down the highway at about 70mph, and I was sitting in the passenger seat, which was reclined slightly. I believe I had sat up for a minute and was laying back down in the seat when I head a loud noise and felt something hit the back of my head. It scared me more than anything and only hurt a little and for a short time. I did have a headache that night which is not normal for me, but no other injuries. I saw there is an open investigation into this problem, nhtsa action number pe19014. I want to get it fixed. What is the status of the investigation?
CategoryPower Train, Unknown Or Other
DateAug 21, 2020
StateCO
Description
Car won't shift properly with the recent recall repair. It gets stuck in d or n and skips reverse when trying to back up. The light showing what gear I'm in occasionally goes out too, so I have no idea what gear I'm in after changing it other than letting it move. Has been happening a while but I don't have a. Exact date it started.
CategorySeat Belts
DateAug 21, 2020
StateLA
Description
My driver's side seatbelt will not come out in order for me to strap it on. It's locked up and will only pull a short way out of the mechanism. The vehicle had been parked at work and would not allow me to put the seatbelt on. I tried different things to see if it would work- started the car and put in gear; turned car off and got out and back in; even tried pulling on it without sitting in the seat - nothing worked
CategoryAir Bags, Seats
DateAug 20, 2020
StateTX
Description
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
CategoryUnknown Or Other
DateAug 18, 2020
StateSC
Description
Yesterday while driving my passenger head rest popped open with nothing touching it.
CategoryElectrical System, Electronic Stability Control, Service Brakes
DateAug 17, 2020
StateTN
Description
Vehicle completely shuts off while driving! While driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience
CategoryElectrical System
DateAug 17, 2020
StateWA
Description
At times after putting in park and hitting the button to turn car off, it says car is still on but it's not running. It is set in park. Have to start again and turn off again then it will do the same thing and not start at all. Will have to get out and lock and unlock car to start it.
CategorySeat Belts
DateAug 17, 2020
StateKS
Description
The front passenger seat belt is not retracting and is a safety hazard. Research of the nhtsa's database of complaints show this is not uncommon and is under current investigation.*dt*jb
CategoryEngine, Power Train
DateAug 16, 2020
StateMI
Description
Engine has a ticking noise at 158000 miles. I have changed oil routinely at dealership . I have replaced tires, tuneup, replaced a/c motor and compressor and tried to sell it so can buy a new jeep but 3 people were concerned about engine noise. Dealership says dirt gets in motor and it will cost over 3k to fix it. I am now stuck with this car until it stops working. I am not going to be a returning customer to fca.
CategorySeats
DateAug 16, 2020
StateGA
Description
Ahr on passenger side deployed while parked in my garage overnight. No accident occurred to make this happen
CategorySeats, Unknown Or Other
DateAug 15, 2020
StateTX
Description
My wife and I were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (I was driving) thrusting both feet on the back of my seat. We thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat . The only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. After we calmed down we inspected my seat and noticed the headrest was 'discharged ' and locked out in an upward extended position. We didn't know it could even do this. Fortunately my head was not on the headrest at the time and I wasn't driving fast on the road. This violent discharge could seriously injure or kill someone if it's not looked into. I beg you, please look into this!!
CategorySeats
DateAug 15, 2020
StateNV
Description
Was driving to a doctor's appointment one day 3 miles from my house . Thankfully there was not much traffic or cars around. I heard a pop and also something hitting my head. It scared me so pulled over to see what happened. My headrest had popped open. I'm glad I was not sitting all the way back on my chair since I'm 9 months pregnant I drive sitting a little forward. If I was going faster or sitting all the way back in my chair it could've caused a crash.
CategoryElectrical System:alternator/generator/regulator
DateAug 14, 2020
StateWV
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that he heard alternator whine sound while driving at 50 mph. The contact pulled the vehicle into a gas station parking lot. The contact could not get the vehicle to shift out of neutral gear and would shut off. The contact put on the emergency brake on and opened the hood and he saw fire coming out of the alternator along with smoke as the vehicle ran for another five minutes. The flames turned into smoke with the alternator burning up. The computer, the battery and other systems may have been damaged by the flames. The vehicle had a recall repair for this issue done back in 2017. The contact suspects that the recall repair did not replace the alternator from that previous repair. The vehicle was taken to the dealer astorg jeep (1601 13th st, parkersburg, wv 26101 304-485-5555). The dealer ordered a new computer, an alternator and a battery. They plan to install those new parts and see what other parts were damaged and also needed to be replaced. The manufacturer had not yet been contacted. The failure mileage was 52,000.
CategorySeats
DateAug 14, 2020
StateCA
Description
The active headrest (ahr) deployed while the car was parked and not in use. Additionally, the car has not been in any collisions. Reading online, there are countless examples of this same issue occurring.
CategorySeat Belts
DateAug 12, 2020
StateTN
Description
Driver & front passenger seat belts will not recoil & do not provide adequate restraint for occupants.
CategoryVisibility/wiper
DateAug 12, 2020
StateIL
Description
I was driving approximately 40mph on a us highway when I heard what sounded like a shotgun. My sunroof had exploded from the inside out. Nothing at all hit the glass.
CategorySeats
DateAug 11, 2020
StateTN
Description
I was driving and had just come to a stop when I was hit in the back of my head. My head went fuzzy and my neck hurt. I thought I had just been hit from behind. I looked and didn't see a car behind me. That is when I noticed that my headrest looked different it had sprung forward and hit me in the head. When I looked at the headrest it looked like something inside had broken.
CategorySeats
DateAug 11, 2020
StateFL
Description
Driver side headrest popped open while I was driving 65 mph unexpectedly. Injuring my neck. I was on rt 528 in orlando, fl.*dt consumer has yet to call dealer or manufacturer.*jb
CategoryEngine
DateAug 10, 2020
StateWI
Description
Pulling a small horse trailer and suddenly engine starts to knock and a couple minutes later overheats. Stopped vehicle immediately and had vehicle towed to jeep dealer as parts of engine are under warranty due to other recalls. Jeep dealer says engine needs to be replaced. This is an ecodiesel engine.
CategorySeats
DateAug 10, 2020
StateCA
Description
Drivers side headrest deployed while the car was stationary parked in my home driveway.
CategorySteering
DateAug 10, 2020
StateCA
Description
The steering is loose and unstable. Every time you hit any bump the steering wiggles from left to right. Per jeep this is normal for the vehicle. The steering is constantly feeling as if it will lose control. The only way I can describe this is that the steering control is loose. It is unsafe, I've come to get used to the steering wheels jumpiness and the vehicles instability in the road.
CategoryPower Train
DateAug 08, 2020
StateMI
Description
I purchased a 2014 jeep grand cherokee with roughly 31k miles in 2016 from chrysler dodge dealership in michigan. The shifter is not friendly user and I noticed several seconds of latency in acceleration from a complete stop (city) and the rpms would excel past the correct gear. Id have to take my foot off the gas pedal to help get it into gear (city & highway). The gears shifting in sport mode was smoother and took it back to a different dealership (no recall notices were sent) and they stated it was a software issue that has been corrected. Now when I'm driving in d there's still the hesitation of shifting into gear as well as latency during acceleration. I feel a jolt when I go to accelerate and when I slow down I feel the downward shifting. I do not feel safe in this vehicle - city and highway.
CategorySeats, Unknown Or Other
DateAug 08, 2020
StateFL
Description
Head rest exploded while driving on a highway, hitting me in the back of the head.
CategoryUnknown Or Other
DateAug 08, 2020
StateCO
Description
When sitting in my vehicle my driver side headrest popped open hitting the back of my head. Causing me to panic thinking someone had gotten in my car and was attacking me. I do not have the funds to purchase such an expensive headrest so I am driving with it like this daily.
CategorySeats:front Assembly:head Restraint
DateAug 03, 2020
StatePA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 50 mph, the driver's side headrest deployed without warning. The contact stated that he was having pain in his neck. The contact mentioned that the passenger side headrest had deployed in may of 2018 and the headrest was replaced. The vehicle was taken to the dealer reedman-toll chrysler dodge jeep ram of jenkintown (140 old york rd, jenkintown, pa 19046 215-690-3770) were they said since the warranty expired the cost of the repairs were the contact's responsibility. The was notified of the failure manufacturer and advised that they would call back after a diagnostic was completed. The failure mileage was 54,000.
CategoryEngine
DateJul 31, 2020
StateIL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while driving 5 mph, the vehicle started to hesitate without warning. A dealer was not contacted. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of failure. The failure mileage was 64,520.*dt consumer feels there is a transmission defect.*jb
CategorySteering, Wheels
DateJul 31, 2020
StateNY
Description
I drive my jeep forward as I make a right with the steering wheel the car start shaking the same thing happens when I try to park I move the steering wheel and start shaking and I also get a message service four wheel drive system the mechanic says this is the transfer case problem
CategoryUnknown Or Other
DateJul 31, 2020
StateNY
Description
On 7/30/20, I drove within my development (not a high rate of speed) and then suddenly without cause/reaction, the passenger headrest judged out into the back of my passenger's head.
CategoryAir Bags, Electrical System, Unknown Or Other
DateJul 30, 2020
StateSD
Description
On 7. 25. 20 my husband and I were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, I'm surprised the [xxx] thing even starts and runs. Now I feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, I paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dt consumer stated husband sustained neck/shoulder pain for a few days but is fine now. *jb parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train
DateJul 30, 2020
StateNY
Description
My car unexpectedly shifts into neutral as I'm driving on highway. The shifter slips... Also when it's supposed to be in park.. It sticks in reverse. Shifter slips to easily out of gear. Also the transmission bangs into gear a lot! Car only has 48k on it!
CategoryUnknown Or Other
DateJul 30, 2020
StateMN
Description
When shift into park, vehicle does not go into park. Stays in reverse and moves when let off the break. Have had problems with this since the shift mechanism recall 'fix' was done (1016?) but it is now getting worse... Is now every time I drive it.
CategoryAir Bags
DateJul 29, 2020
StateLA
Description
The driver headrest deployed while car was in park.
CategoryElectrical System, Engine
DateJul 27, 2020
StateUT
Description
Fuel line issues (evap code is being thrown) code 'service shifter' and the prnds flashes. As I accelerate the car won't shift past 1st gear. I turned the car off and back on, the same shifter memo was on the screen accompanied by 'service transmisson'. I was not able to go more than 30 mph with the rpm at about 4,000. I was on a city street.
CategoryEngine
DateJul 27, 2020
StateTX
Description
There is a significant lag in throttle response since the emission recall was completed. Several times I have been nearly hit from behind or hit broadside by cross traffic. This hesitation did not exist prior to the emission recall 'fix'.
CategorySeats
DateJul 27, 2020
StateTX
Description
The drivers side active head restraint popped open and hit me in the head while reversing out of a parking spot.
CategorySeats
DateJul 26, 2020
StateNC
Description
I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. I was traveling about 20 mph. When it exploded. Now the front of the head rest is separated from the back and just hangs there while I wait for the driver side headrest to slam into my head while driving.
CategorySeats
DateJul 21, 2020
StateTX
Description
While sitting in a parked car, not in motion, the passenger headrest burst open. There was no crash, no movement, no cause for it to happen. My daughter was sitting in the seat when this happened. This burst flung her head forward and caused neck pain. It was completely unexpected and occurred without warning. This is very dangerous. I am worried that this may happen to the drivers headrest while I am driving and cause a crash from the jolt. Please issue a recall and repair this issue. I am in fear driving my car that this will happen to me while driving.
CategorySeats
DateJul 20, 2020
StateCO
Description
I was driving down the road when allah sodden the head rest deployed hit me in the head causing me to swerve and scrape my rims against the curve almost causing an accident
CategorySeats
DateJul 19, 2020
StateTN
Description
I was simply driving down the road going no more than 10 mph. All of the sudden I heard this loud pop/bang and something hit the back of my head. I pulled over and saw that the drivers headrest had exploded.
CategorySeats
DateJul 18, 2020
StateDC
Description
I am in nc visiting my family for the summer and today decided to go wash my car. As I was leaving the car wash driving down the street (city street) driving about 45 mph and my passenger seat headrest deployed. I've had no accidents not a bump or anything for it to deploy. I immediately took it to jeep and the guy told me that if I didnt get in a accident, my headrest should have not deployed. Then proceeded to tell me that it would cost me close to 500. 00 to get a new one. I've maintain my truck and take good care of it. I have two nieces that is always with me and thank god they were not riding with me today. Now I have to think while driving is my driver side headrest going to do the same.
CategorySeats
DateJul 18, 2020
StateFL
Description
As I was driving I heard a loud noise, and wasn't sure what it was at first. I looked over and saw that my passenger seat headrest had deployed.
CategorySeats
DateJul 17, 2020
StateFL
Description
While I was driving the headrest deployed and struck me in the back of my head, this is a serious risk and needs to be addressed.
CategoryEngine, Fuel/propulsion System
DateJul 15, 2020
StateCO
Description
We have a 2014 jeep grand cherokee ecodiesel 3. 0 which is part of the overall class action lawsuit with the epa and carb. We went through the process, received the software update & remuneration for the loss in value on the vehicle from fca. Fca clearly indicated in its literature regarding the settlement that the performance, mileage, adblue/bluedef usage, etc. Would not be affected (see attached information showing the emissions software update) however, our experience has been quite the opposite as I understand is common place after the upgrade. Fca did not adequately represent the major performance changes that were to be expected by the emissions software update & downplayed any issues. The main issues that we have encountered since the update include: 1. The check engine light coming on 3-4 times; 2. A major and dangerous hesitation/lag of the vehicle when you start it & attempt to accelerate-especially when the vehicle has been sitting for a period of time. 3. A highway mileage decrease from an average of 27-28mpg to 19-21mpg; 4. Significant increase in the use of blue-def; we have had to take the jeep in for service to check the check engine light several times & it is again in the shop yesterday/today for the same issues. At this point, we believe that fca did not correctly represent & repair the ecodiesel 3. 0 engine in our jeep grand cherokee & as a result of the upgrade, our performance has greatly diminished and we have suffered with a non-performing vehicle. We ask that nhtsa lodge a formal complaint on our behalf and be made aware of the continued issues with the vehicles & the misrepresentation of the performance issues.
CategoryPower Train
DateJul 14, 2020
StateCA
Description
Wile driving uphill transmission aggressively down shifts to 3rd gear putting car into limp mode always happens wile going up hill its dangerous no recalls for this transmission issues, happend to me multiple times car it's not safe to drive ones I pull over shut down engine and stard again call drives normal for a couple of miles then issue comes back check engine light on, and traction control light comes on, with abs light transmission wont go up or down 3rd gear
CategorySeat Belts
DateJul 14, 2020
StateCO
Description
Drivers side seatbelt suddenly no longer retracting. Appears to be due to a cracked belt guide. Jeep dealership quoted $900+ for repair and another local shop quoted $600+ - repair requires replacement of the entire belt assembly. I've scoured the internet and have found a mass of others who have reported the same issue dating back several years. This should absolutely be an open recall - I cannot legally nor safely operate my vehicle and the replacement cost is astronomical being out of warranty. Help!
CategorySeats
DateJul 13, 2020
StateIA
Description
While having a nice family outing on july 6,2020. We were heading to a butterfly house about an hour away. My husband was in the driver's seat driving. When suddenly we heard a loud pop! Surprised and confused I started looking around expecting to find my daughter had thrown something or a pop bottle exploded... Nope my head rest deployed hitting my husband, hard, in the back of the head. This is not a safe issue he could have lost control and crashed. This needs to be resolved.
CategoryFuel/propulsion System
DateJul 12, 2020
StateCA
Description
After normal gas fueling, car is stationary, fuel meter registers more gas in tank than physically possible. I filled up the tank and meter shows over 400 miles of fuel available. Typically it should be around 330 on a full tank. Also, while driving my mpg meter fluctuates rapidly from 7 mpg to 60 mpg. I see on jeep forums that this is a common problem with jeeps. Very upsetting considering all of the recalls already for this model jeep. Fuel gauge repair estimated at $1400 !! (dependable jeep - reseda, ca.)
CategorySeats
DateJul 11, 2020
StateFL
Description
The passenger headrest deployed with a passenger in the seat. The car was stopped at a gas station and not in motion at the time. It was very disturbing and makes me fearful of future issues on the driver side, while driving the vehicle.
CategoryElectrical System
DateJul 10, 2020
StateUT
Description
Complete electrical failure resulting in vehicle stall. In motion on a city street heading straight. New battery. Symptoms very similar as described in recall #274559
CategoryPower Train
DateJul 09, 2020
StateCA
Description
When trying to shift from park to reverse sometimes you get a hard shift or other times it doesn't shift and shifts to neutral instead. Finally the check engine light came on and a code for the transmission came out. Seems like there are other jeeps with the same problem and have a recall for it. But my vehicle does not.
CategorySeats
DateJul 09, 2020
StateME
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that her headrest on the driver's side exploded while she was driving. The contact was able to pull over and saw the headrest completely opened up. The contact had a sore neck and headache but did not go the hospital by ambulance. A police report was not filed and the contact was able to drive home. The dealer and manufacturer had not been contacted yet. The vehicle had no recall. The failure mileage was 85,503.
CategoryStructure:body
DateJul 08, 2020
StateSC
Description
Cowl panel trim is crumbling and causes a 'bee humming' noise when vehicle reaches 55 mph or more. Very annoying and drowns out radio/music. Was told by dealer that they can tape it down but the strip crumbles when you touch it. Attempted to use a bonding substance recommended by part store; still crumbles when touched.
CategoryStructure:body
DateJul 08, 2020
StateNY
Description
Paint bubbling on the edge of the hood
CategoryElectrical System, Power Train
DateJul 07, 2020
StateMO
Description
Transmission surges and shuts down.
CategorySeats
DateJul 06, 2020
StateNC
Description
I was driving down a highway and suddenly heard a loud pop. I thought someone had shot at my car. My heart was racing and I was terrified. I continued driving and reached my home. I got out to inspect my vehicle for any damage and noticed that the driver's seat headrest had popped out. Luckily I am short so my head does not reach the headrest. If I was tall enough to reach the headrest the impact from the headrest popping out would have likely caused injury and possibly a vehicle accident.
CategorySeats
DateJul 05, 2020
StateTX
Description
The active head rest on the driver's side deployed without any contact while the vehicle was sitting in my driveway. This has been often described all over the internet, and inspection shows that the plastic holding the retaining pin in place cracked and broke. This is also often described.
CategoryPower Train
DateJul 04, 2020
StateTX
Description
Transmission has been degrading as I drive. It started by downshifting to 3rd gear and it got stuck. Now consistently I cannot shift from 3rd to 4th gear without hard shifting and making a loud noice while in automatic, it does help changing gears while using the hand pedals and not accelerating and going slow to be able to shift to 4th gear... I've taken it to the dealer when I do oil change but they want to charge me to diagnose which is a power train and every time I take it they say there is not anything. It used to behave when cold but now even if engine is hot and driven it does the same. Sometimes even with pedals the transmission switches back to 3rd even if I am in 6th gear and does not get pass 3rd gear unless I turn the engine off and turn it back on. In addition the reverse does not work if I don't shift right away on reverse. If I leave the engine on for a few mins and don't use the reverse gear it won't let me and goes to neutral and camera goes off, so I have to turn engine off and then I can switch to reverse. Transmission is horrible. I can't switch from 3rd to 4th and I can't go reverse without having to turn car off, wife can't drive it and don't have money to pay the dealer to fix an issue that is clearly a fault at the manufacture. I've called dealership but they only are interested on charging and mentioned that they may charge me up to 5k to change my transmission... I will find an exact date, but I am giving an approximate day, it was when I was heading to court to help a family relative so I'll find out if I need to prove when exactly this started. Thank you...
CategoryPower Train
DateJul 03, 2020
StateMA
Description
3. 6 l left side, cylinder number two misfire bad valve guides & valve seat. Confirmed
CategorySeats
DateJul 02, 2020
StateTX
Description
Passenger side headrest deployed as of in accident while driving. The headrest struck the back of my wife's head. We were driving on a smooth side street in a neighboring going approximately 25 mph. No bumps or other obstructions present.
CategorySeat Belts
DateJul 01, 2020
StatePA
Description
Driver side seat belt will not retract. Does not function as should to keep driver safe in event of an accident. Jeep has approx 50,000 miles on it. Vehicle was stationary when issue occurred. Driver parked and removed seat belt. Seat belt would not retract any longer. *tr
CategorySteering
DateJul 01, 2020
StateGA
Description
Sudden loss of power steering fluid. Reservoir empty and no warning indicator lights on. Fluid all around bottom area of engine compartment around the power steering pump. *tr
CategoryEngine, Fuel/propulsion System
DateJun 30, 2020
StateDE
Description
The right side cylinder head required to be replaced and oil pump.
CategorySeats
DateJun 30, 2020
StateVA
Description
Front passenger active-headrest deployed while driving (june 21, 2020). No collision, impact or noticeable event to cause its deployment. I was driving at highway speed on a straight away when it activated. By "activated" I mean the headrest shot forward an up a few inches and remains extended and seemingly unsafe. Thankful no one was in the passenger seat when it deployed as it could have injured someone.
CategorySeats
DateJun 29, 2020
StateNY
Description
While the car was parked at a gas pump not running. I came out to the drivers head rest popped out. *tr
CategorySeats
DateJun 28, 2020
StatePA
Description
On 6/26/2020 I was driving on the highway when all of a sudden, I heard a loud pop as if something hit my car somewhere but I had not driven over any road debris or hit a pothole nor were any other vehicles around. I looked in the area where I heard the noise and saw that the headrest of my passenger seat had popped apart. After pulling over, I saw that something inside had come undone and there was no way to close it back. I even stopped into a dealership where I this was confirmed and also told that this is a known problem with the vehicle. I was then quoted $634 for a replacement. That of course does not replace the driver's side headrest, which can have this also happen at anytime. Nor, was I able to be told if the issue had been repaired in the replacement part I would have to purchase out of pocket as this is not covered by warranty. I am trying to attach pics but it says the file is too large.
CategorySeat Belts
DateJun 27, 2020
StateCA
Description
The seat belt does not retract back into the plastic seat belt guide. The plastic guide is cracked from normal usage over time. The seat belt will not lock up to help save a person's life if there is an accident. With the seat belt the way it is, it acts more like a lap restraint on a children's amusement park ride. It is alarming that this has not been fixed by jeep based on how serious of a safety issue this is and how many people I have talked to have the same issue with their jeep grand cherokee. *tr
CategorySeats
DateJun 27, 2020
StateFL
Description
I was in the passenger seat of my jeep grand cherokee, we were traveling about 40 mph and all of the sudden we heard a loud pop, and my head flew forward. My headrest had popped open!! We were not in a collision, not at a stop, we were driving!! *tr
CategoryEngine
DateJun 26, 2020
StateMI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that after the vehicle had received an oil change, there was an abnormal oil burning odor present. The contact became aware of oil leaking under the hood and in close proximity to the intake. The vehicle was taken to zubek chrysler dodge - tawas (492 m55, tawas city, mi 48763, (877) 591-0773) to be diagnosed. The contact was informed that the oil cooler filter housing fractured and caused an oil leak. The repair was still pending. The manufacturer was not made aware of the failure. The approximate failure mileage was 42,000.
CategorySeats
DateJun 26, 2020
StateTX
Description
I was driving and the passenger headrest popped forward and will not return back to its normal position. I was driving in motion on the street over railroad tracks when the headrest popped. *tr
CategorySeats
DateJun 26, 2020
StateOH
Description
While riding in the passenger seat of my 2014 jeep grand cherokee today, I felt a hard hit to the back of my head. The headrest had just deployed. We were traveling at approximately 30 mph, on a state route, when it happened. *tr
CategorySeats
DateJun 25, 2020
StateTX
Description
The headrest on the driver seat popped out when vehicle was unoccupied as I was putting gas. *tr
CategoryElectrical System
DateJun 24, 2020
StateOH
Description
Our car was unable to start and thought the key fob battery was faulty. When the key fob was replaced the electronics in the car went completely haywire and the care was unable to move or start but the radio was on, the windshield wipers were on. We then turned the car off and waited for a tow. The car then started and was able to be drove for several miles. Later in the day the car again would not start or able to be opened. The car was towed and the dealership stated the shifter was faulty. They have now replaced the shifter twice. The first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership. They immediately took it back to repair it again. They replaced the shifter again. I drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced. I immediately returned the car to the dealer. *tr
CategorySeats
DateJun 24, 2020
StateSD
Description
Head rest popped open like an air bag while in motion on a highway. *tr
CategorySeats
DateJun 24, 2020
StateTX
Description
I was about to start driving and the passenger head rest popped open. My husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. The sound is very loud and scared me. I don't know what I would have done if I had been driving or if my child was in the seat when it happened. If it is so common, why hasn't this been recalled? Upon further inspection, the plastic piece holding the thing together broke. We found out that this is common as well. This is very dangerous and should be addressed. *tr
CategoryEngine
DateJun 23, 2020
StatePR
Description
Rocker arm issue on the 3. 6l engine seem to be a fabrication problem that the company will only fix if one of those brake during the warranty. After that you're on tour own. It is unfair that the company knowing that the engine have an issue will not recall it and have it fix. The bearing fails and the engine start making a knocking sound creating all sort of failing codes on the pcm. *tr
CategorySeats
DateJun 22, 2020
StateAL
Description
Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head. *tr
CategorySeats
DateJun 22, 2020
StateMA
Description
During the week of june 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. Upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. Given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago. *tr
CategorySeats:front Assembly:head Restraint
DateJun 22, 2020
StateTX
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while his daughter was driving at an unknown speed, the driver's frontal head rest deployed without warning. The contact took the vehicle to metroplex chrysler dodge jeep ram fiat (2800 w. Mockingbird ln, dallas, tx 75285) where he was provided an estimate for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
CategorySteering
DateJun 22, 2020
StateFL
Description
Power steering leakage on pump seal. *tr
CategoryAir Bags, Seats
DateJun 20, 2020
StateAZ
Description
Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied. *tr
CategoryElectrical System
DateJun 19, 2020
StateWI
Description
Electric shifter. Was driving getting on a bridge going about 40mph, shifter went into 2nd gear. It was very startling, the rpm needle went pretty high and I wasn't getting any speed, I had to pull over and shift it back into 'drive' very scary just bought it today. *tr
CategoryEngine
DateJun 19, 2020
StateCT
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving 30-40 mph, the vehicle stalled without warning. The contact coasted into a parking lot. The vehicle was towed to bolles motors 84 (west rd, ellington, ct 06029), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to capitol chrysler dodge jeep ram (1520 w main st, willimantic, ct 06226) and was repaired however, the failure recurred. The vehicle was taken back to the same dealer and was diagnosed with a crack in the transmission and needed to be repaired. The vehicle was repaired however, the contact was concerned that the failure persisted. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 167,422.
CategorySeats
DateJun 18, 2020
StateGA
Description
2014 jeep grand cherokee active headrest on passenger side deployed randomly without accident while the vehicle was in motion. I was making a right turn and had not hit any bumps. Thankfully, no one was sitting in the seat at the time, but I'm now worried the driver side headrest will deploy while I am driving. *tr
CategoryPower Train
DateJun 17, 2020
StateNY
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that upon depressing the accelerator pedal after making a complete stop, the vehicle stalled without warning. The contact also stated that there was an abnormal grinding sound as the failure occurred. The vehicle was restarted however, after the failure the gear shifter failed to operate as designed. The contact took the vehicle to riverdale chrysler jeep dodge ram (5869 broadway, the bronx, ny 10463) however, the contact declined to pay the diagnostic fee. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 118,000.
CategorySeats
DateJun 16, 2020
StateIA
Description
My jeep was sitting in the driveway when the headrest popped and broke. It is supposed to happen when you are in an accident to prevent whiplash. *tr
CategorySeats:front Assembly:head Restraint, Unknown Or Other
DateJun 16, 2020
StateWA
Description
I was parked in a hospital parking lot for over an hour and the head rest on the passenger side of the car flew out and smacked my 16 year old daughter in the head. *tr
CategorySeat Belts
DateJun 15, 2020
StateFL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated the front driver's side seat belt failed to retract and was fractured. The front passenger's side seat belt was also fractured. The vehicle was taken to miami lakes automall (16600 nw 57th ave, miami lakes, fl 33014 (305) 455-3540) where the vehicle was diagnosed and the contact was informed that the front driver and passenger side seat belts need to be replaced. The vehicle was not repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was approximately 80,000.
CategorySeat Belts
DateJun 15, 2020
StatePA
Description
My front driver side seat belt will not retract. *tr
CategorySeats
DateJun 12, 2020
StateSC
Description
Driver side headrest popped open while vehicle unoccupied. Not a result of accident or other incident. No other information available. *tr
CategoryEngine, Power Train
DateJun 11, 2020
StateNE
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that after coming a complete stop, the accelerator pedal was depressed however, vehicle hesitated without warning. Additionally, on several occasions the vehicle lunged forward with the accelerator pedal depressed. The contact called baxter chrysler dodge jeep ram omaha (17950 burt st, omaha, ne 68118) and was informed that the vehicle operated as designed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 35,000.*dt
CategoryAir Bags, Seats:front Assembly:head Restraint, Unknown Or Other
DateJun 10, 2020
StateTX
Description
The passenger side headrest deployed without cause. I was stopped at a stop sign on a city street and it just deployed. There were no other cars around and thankfully, no one occupied the seat. *tr
CategoryUnknown Or Other
DateJun 10, 2020
StateOH
Description
While driving on the highway and going over 50 mph the check engine light comes on and the speed/power is cut off and drops. If im going 70mph the and it happens, the check engine light pops on, dings, and the instantly drops speed to about 55mph and does not let me accelerate. I have to pull over and turn the jeep off then back on and it allows me to go. This happens randomly and at different speeds. Also the check engine light has just gone away on its own before within hours of it happening. Some sensors were replaced but the issue keeps happening. *tr
CategoryAir Bags, Electrical System, Seats
DateJun 09, 2020
StateCO
Description
The headrest active restraint on my jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat. *tr
CategorySeat Belts
DateJun 09, 2020
StateFL
Description
Seat belt wont retract drivers side front, seems like plastic piece has cracked or broken and prevents the retraction from happening. *tr
CategoryFuel/propulsion System
DateJun 08, 2020
StateGA
Description
On a cold start or after leaving the vehicle off for some time & try to crank it or start it back up, it cranks for a long period of time and does not start. It will not start until the second time of a start up almost if fuel was not getting delivered. *tr
CategorySeats
DateJun 04, 2020
StateNV
Description
I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue. I thought the chairs flew from my backseat to the front seat but I pulled over and my head rest exploded the cheap plastic pieces broke. I watched a youtube video on how to try and weld the plastic back together to temporarily fix it because I am not paying $700. 00+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again. Very disappointed that jeep used cheap plastic on these active headrests there not cheap to replace. I've had my jeep 3 years and have had several issues my honda lasted 15 yrs+ with very minimal issues. Even when I was rear ended in 2018 my headrest didn't explode it did nothing. If this active head rest is considered a safety air bag it sure doesn't do its job. *tr
CategoryEngine
DateJun 03, 2020
StateOK
Description
This model can come with the 3. 6 liter v/6 engine. The oil cooler has a neck attached and this is where the oil filter is located. Where the neck is connected to the oil cooler there is a o-ring to seal this connection and this leaks on almost all models. There has been some incidents where the oil has leaked on a hot motor and cause a fire. This is problem with this engine oil cooler design and should be probably listed as a recall. Thank you *tr
CategoryAir Bags, Seats
DateJun 01, 2020
StateCA
Description
Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident. It was very dangerous. *tr
CategorySeats
DateMay 31, 2020
StateKY
Description
While driving down the highway the driver side head rest deployed.
CategoryAir Bags, Seats
DateMay 30, 2020
StateTX
Description
We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. We took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. Then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. I contacted jeep customer service, and they said since I took it to the dealership first and they possibly broke it, there's nothing they could do. So pretty much they want us to pay for a safety defect in their products. *tr
CategoryAir Bags
DateMay 28, 2020
StateNC
Description
The airbag in the passenger side headrest deployed while the vehicle was parked in my driveway. *tr
CategorySeats
DateMay 28, 2020
StateTX
Description
I just bought this car today and was about to drive out when I notice that the driver seat headrest has deployed, there was no impact on the car. I looked at the back of the headrest and notice the plastic hold the restraining pin is broken. *tr
CategorySeats
DateMay 28, 2020
StateVA
Description
Driver's headrest deployed inadvertently while driving on highway. Deployment hit driver painfully, but no serious injuries. No apparent reason for the deployment.*dt*jb
CategorySeats
DateMay 28, 2020
StateLA
Description
While driving down the street, the passenger active headrest struck our passenger in the head. Not only did this cause physical pain, it is also alarming that the government has not issued a recall regarding this. A simple google search elicits hundreds of complaints, yet fca and jeep have not been required to fix this. It's clear that our jeep grand cherokee suffers from the very common problem of broken plastic which releases the active headrest. Utterly appalled that nhtsa and fca are aware of this extremely dangerous situation and yet choose to do nothing. Initial research is showing this will cost me over $600 to fix. *tr
CategorySeats
DateMay 25, 2020
StateCA
Description
Driver side front headrest exploded behind my head while driving on smooth straight city street at about 20 mph. Scared my wife and myself half to death not knowing what had just happened.
CategorySeats
DateMay 22, 2020
StateFL
Description
While the car was unoccupied/stationary, driver's headrest (active head restraint (ahr) system) unexpectedly deployed. Car was not involved in an accident, presenting a serious risk of driver distraction and potential head and neck injuries had someone been in the car driving. *tr
CategorySeats
DateMay 22, 2020
StateCO
Description
Passenger seat headrest popped without warning or cause while cruising on a road at 45 miles per hour. *tr
CategoryAir Bags
DateMay 13, 2020
StateOK
Description
The passenger seat headrest deployed during the night. No one was sitting in the seat at the time. *tr
CategoryAir Bags
DateMay 11, 2020
StateCA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 70 mph, the headrest air bag deployed without impact or collision. There was no warning. The contact regained control of the vehicle. The vehicle was pulled over to the side of the roadway. The headrest failed to reconnect. Elkgrove ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) was contacted and informed of the failure. The contact was referred to lasher auto group (8585 laguna grove dr, elk grove, ca 95757, (916) 392-1400). The contact reached out lasher auto group and was informed to have the vehicle taken in to the dealer to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,750.*dt*jb
CategorySeats
DateMay 11, 2020
StateFL
Description
As I was driving I heard a sound like I hit something, I got out of the car to see if I had but after I walked around the car and saw no damage or sign of damage I looked inside of the car and realize it was the passenger head rest the popped out of place. *tr
CategoryAir Bags
DateMay 10, 2020
StateNJ
Description
Service airbag system warning light came on indicating possible problem. Online search reveals there was a recall for 2014 to 2015 models, but my vin is showing no open recall. *tr
CategorySeats
DateMay 09, 2020
StateFL
Description
The head rest on the drivers side of my 2014 jeep grand cherokee deployed on its own when the vehicle was parked. My jeep has never been in an accident. The head rest is protruding so much that it hurts my neck when I drive. *tr
CategorySeat Belts
DateMay 08, 2020
StateWI
Description
The right front seat belt will not retract properly. The thick plastic guide in door pillar is cracked and pinches against seat belt. It is a safer issue because there it cause too much slack against user's chest. *tr
CategorySeat Belts
DateMay 07, 2020
StateOR
Description
Driver side seat belt will not retract rendering it useless in the event of a collision. Only 23,000 miles on the vehicle. *tr
CategorySeats
DateMay 07, 2020
StateAL
Description
The vehicle was in motion on a highway. Passenger side headrest spontaneously popped open. *tr
CategoryEngine
DateMay 05, 2020
StateMI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that she had noticed oil leaking from her vehicle; she could also smell an oil odor while both in and exiting the vehicle. The contact also stated that she could see smoke emitting from the hood of the vehicle when at a complete stop. Upon inspection, the contact stated that the oil leak was caused by a cracked oil filter housing. The dealer nor the manufacturer had been notified of the failure. The vehicle had not been repaired. The failure mileage was 72,000
CategoryUnknown Or Other
DateMay 02, 2020
StateNY
Description
Headrest deployed due to failure of the plastic retainer. The vehicle was parked, this is the second headrest to deploy, the passenger side headrest deployed a few months ago, the vehicle was not involved a crash or any contact. I saved the small pieces of plastic that crumbled .
CategoryPower Train
DateMay 01, 2020
StateIA
Description
Vehicle was stationary and idling in the park position, went to shift to reverse and it would automatically shift into neutral and the check engine light came on immediately after. Attempted to shift back into reverse and it would once again shift into neutral. Turned vehicle off and back on and was able to shift into reverse fine however the check engine light remained on. Prior to this event happening there had been a jerking and pulling feeling in the transmission when the vehicle would shift gears as it accelerated on city streets as well as on the highway. Vehicle was taken to the dealership to get inspected and was diagnosed with the tcm codes p1d92 and p1da8. Was adviced to have the valve body replaced or possibly even the transmission. The jerking and pulling feeling is still current.
CategoryPower Train
DateApr 30, 2020
StateMA
Description
Two seperate issues: one is the transmission rpm's will increase to a higher rpm's while traveling at a lower speed and won't kick out until 15-20 seconds later. 2nd: while accelerating, the rpm's will increase and cause jeep to speed up faster than intnended and I have to put brakes on to get it back to normal speed/rpm's. Happens randomly
CategoryUnknown Or Other
DateApr 30, 2020
StateMA
Description
Sometimes when using e-shifter, it does not move into correct gear or moves out of the gear unknowingly
CategoryVehicle Speed Control
DateApr 30, 2020
StateMA
Description
Transmission shifts gears irratically but not all the time. It can be a delayed shift as I'm accelerating or rough feeling shift as the transmission automatically moves through the gears. Occurs at various low end speeds (e. G. 0 - 40 / 50 mph)
CategoryFuel/propulsion System, Vehicle Speed Control
DateApr 29, 2020
StateCA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 65 mph, the diesel exhaust filter full warning light illuminated and the vehicle decelerated to 40 mph. The vehicle was taken to fremont chrysler dodge jeep ram (39639 balentine dr, newark, ca 94560, (510) 656-8700) to be diagnosed. The contact was informed that the throttle body needed to be updated. The vehicle was repaired however, the failure recurred. The contact stated that the throttle body was updated four times. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
CategoryAir Bags, Seats
DateApr 28, 2020
StateAZ
Description
While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.
CategorySeats
DateApr 28, 2020
StateCA
Description
Plastic bracket that holds the metal pin which engages release hooks broke. No accident or impact to trigger the mechanism was involved just plastic part broke. It would really hurt if it releases and hits your head. Car was not being used. Parked
CategorySeats
DateApr 27, 2020
StateGA
Description
The driver's headrest safety feature deployed for no reason as there was no impact to the car.
CategoryElectrical System, Power Train, Unknown Or Other
DateApr 26, 2020
StateCA
Description
We have been having trouble with the shifter. Quite often when we push it into park it doesn't go to park. It either stays in drive or goes to neutral. So when we think the car is in park it continues to move. It is hard to get it in the desired gear like if the computer is t reading g it. We often have to try multiple times before it goes in the desired gear. We have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.
CategoryStructure:body
DateApr 20, 2020
StateTX
Description
In my 30 years of owning many different vehicles, I have never experience door popping. All my hinges upper and lower needs to be replaced on my 2014 grand jeep cherokee limited 4x4. From my research, this is something that many jeep owners have complained about and are left in disappointment as I am currently. There is no recall or tsb on file which is mind-blowing considering this is a safety issue. If it was one door, I could say, ok understandable 'things happen. But all 4 of my door hinges upper and lower need to be replaced be cause all my door pop. Jeep manufacture has decided to stick their head in the sand and ignore the complaints of this safety issue
CategoryPower Train
DateApr 18, 2020
StateMA
Description
When you start the jeep up, every few times it displays a **service shifter** message, as well as at random times when you are driving or even cruising at road speeds. Doing some online research I see this is a really common problem on the 2014 jeep grand cherokees. Some talks are the only fix is to replace the shifter cables etc. Seeing as this is sooo common of a complaint and problem, I cant not see why there has not been a recall to fix this.
CategorySeat Belts
DateApr 17, 2020
StateNY
Description
Locking (female) part of rear seatbelt mechanism broke. This makes it hard to release the locked seatbelt for a passenger in the back seat. This is dangerous if the person needed to escape the vehicle in an emergency. *tr
CategorySeats
DateApr 17, 2020
StateFL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger head rest separated from the seat independently while the vehicle was parked in the garage. The contact had taken the vehicle to douglas jeep chrysler dodge ram (2382 s tamiami trail, venice, fl 34293) where the contact was provided a cost to have the vehicle repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.
CategorySteering
DateApr 17, 2020
StateCA
Description
The dealer identified a steering leak. To fix the steering leak, they plan to replace the entire rack and pinion steering assembly. The failing system was caught before it affected steering the jeep. *tr
CategorySeats
DateApr 15, 2020
StateTX
Description
One day I was reversing from my drive way to take my boys to school, I heard a loud popping sound. I turned to my son who was sitting in the passenger side and I noticed he was rubbing the back of his head from pain. I saw the headrest had popped open. *tr
CategoryFuel/propulsion System
DateApr 11, 2020
StateMO
Description
I have a 2014 ecodiseal since I bought it has had problem after problem. I thought of I settled and had the emission update then it would get better but I was wrong my jeep has had issues after issue. Lag to no power. Check engine light after check engine light. I have had it in the shop numerous times. Jeep is no help at all. I've had to pay out of pocket each time to have it fixed. A different problem each time but the same issue that brought me in the first time. My jeep will not go over 35 mph at times. Sometimes the power is so bad that it will not go up a hill.
CategorySeats
DateApr 09, 2020
StateFL
Description
The drivers side active restraint heat rest suddenly deployed while I was driving on the highway. After this happened I was trying to look and see why this happened and noticed the locking mechanism broke. I think the should be a recall item, this could be dangerous.
CategoryElectrical System
DateApr 08, 2020
StateTX
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 35 mph, several unknown warning lights illuminated and the vehicle stalled. The contact used the parking brakes to slow the vehicle. The vehicle was towed to all american chrysler jeep dodge ram of odessa located at 2510 e 8 th st, odessa, tx 79761, (432) 614-0801. The tow truck driver identified the failure of the alternator as the cause of the failure. The contact was informed by the dealer that the battery needed to be replaced prior to a diagnostic test being performed on the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,800.
CategorySeat Belts
DateApr 08, 2020
StateCA
Description
Seatbelt retractors in both front driver and passenger seats failed. This is known to be a common problem with the grand cherokee. Dealer wants customer to pay $800. 00 plus dollars to repair each. Ridiculous when it's a known issue.
CategoryElectrical System, Engine, Power Train
DateApr 04, 2020
StateIL
Description
Service shifter warning appears on dashboard at startup and while driving
CategorySeats
DateApr 04, 2020
StateMO
Description
The drivers side active headrest popped out while I was driving down the road at about 40mph
CategoryEngine
DateApr 01, 2020
StateKS
Description
After having the v08 emissions recall done the vehicle has a major loss in power. There is a dangerous amount of lag when trying to accelerate. It is not safe to pull out in traffic due to the lag. The fuel mileage has dropped significantly also. The information sent out by fca specially stated that this recall would not effect driveability or fuel consumption. It has effecfed both significantly. I have
CategoryEngine
DateApr 01, 2020
StateWI
Description
After the eco diesel recall was done there is a huge delay when taking off from a stop. The vehicle will move and pause almost causing accidents. Fuel mileage has also decreased and there seems to be exhaust smell inside vehicle since update was done.
CategoryStructure:body, Unknown Or Other
DateApr 01, 2020
StateNJ
Description
I don't get this I just got this part replacement and is already peeling off and I call my dealer and they say the recall already expired
CategoryEngine
DateMar 26, 2020
StateMD
Description
P0032 code came up went for check engine light. Went to get it looked at. Tech then told me that it was a miss drill of the heads causing the misfire to happen. The tech then also stated it was a known mopar issue in jeep grand cherokee line.
CategorySuspension
DateMar 25, 2020
StateGA
Description
Warning light comes on "service air suspension immediately" vehicle is at the dealer, they have replaced a sensor and module, now they are saying it's the compressor. Total to repair will be about $4600. Vehicle is not handling and driving as well as it had been since the light comes on.
CategoryEngine, Fuel/propulsion System
DateMar 23, 2020
StateMD
Description
Oil filter housing assembly keeps breaking and leaking. Wont hold oil anymore. 3 times it has done it
CategoryAir Bags
DateMar 22, 2020
StatePR
Description
Park at my garage I heard a noise . I open the door to ind out passangersaid head rest pop open
CategorySeats
DateMar 22, 2020
StateTX
Description
I own a 2014 jeep grand cherokee with roughly 50,000 miles. This morning, I entered my car (which had been parked for several days and had not been used), and my front passenger head rest deployed. Upon inspecting the head rest, it looks as if the molded plastic piece that holds a securing/fastening pin in place broke. I am unable to reset the headrest due to the broken/defective piece. I visited several jeep owner forums, and it seems as if this is a significant safety issue that happens time and again. It needs to be corrected. I was lucky no one was sitting in the seat when the head rest deployed. I hope the same thing does not happen to the driver's side head rest (particularly, while I'm driving).
CategoryUnknown Or Other
DateMar 22, 2020
StateCT
Description
Passenger head rest "popped" forward while vehicle was stationary.
CategoryEngine
DateMar 18, 2020
StateMA
Description
The oil filter housing cracked. Cause oil leak close to exhaust. It is made of plastic. Leaking oil. Cost us $900 to repair. Shouldn't be an issue in a 6 yr old car. Many complaints out there.
CategorySeats
DateMar 13, 2020
StateMO
Description
The driverside active headrest deployed, hitting the back of my head while driving. I was maintaining a consistent speed on a smooth highway when it happen. Looking at the headrest you can see some broken plastic part that may have lead to it's unexpected deployment.
CategoryElectrical System, Power Train
DateMar 12, 2020
StatePA
Description
Vehicle puts up a service shifter message then puts up a service transmission message. All power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. After many failed attempts for a fix at local dealerships, I was driving to the store on friday, march 6th 2020. Im driving going around 45 mph. The power suddenly cuts off and my jeep is locked in neutral with the engine running. No headlights or hazards would work. I push the power button turning the engine off trying to restart. No power other than interior lighting. Mind you, I'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. I had to call 911 and have them block the street so I could push the car off the road into the grass. Once again at the dealer and after 6 days they haven't any clue what is wrong. They need a recall for whatever is going on here. My life was in serious danger because of a faulty product.
CategoryElectrical System
DateMar 12, 2020
StateOH
Description
Uconnect system not working properly. It always says that I need to contact the dealership for an upgrade but when I check the uconnect sight, it states that there is no update available. I constantly have to reset my stereo system. The screen is black almost everytime I get into my vehicle.
CategoryUnknown Or Other
DateMar 12, 2020
StateAZ
Description
A/c works intermittently. Jim click chrysler/jeep charged me $116 diagnostic fee abd said updates needed to be made. I got my vehicle back and immediately my a/c was not working again. I returned my car to them and this time they claimed the same problem was an actuator for $318. 99. Once again; I got my car back and a/c is still working intermittently. They obviously don't know how to diagnose the problem. From an internet search, I've found others who have the same issue with jeep a grand cherokee. I believe this is a defect with jeep vehicles.
CategorySeats
DateMar 11, 2020
StateCA
Description
Vehicle in motion. Freeway driving speed on us101. Driver's side seat headrest restraint suddenly 'popped' and expanded into the back of my head without warning. No accident or other to cause the restraint system to release. Very dangerous situation to have occur unexpectedly when driving 60 mph. Upon examination, I found the structure that holds the system together, which is under constant pressure, was made of plastic. The plastic arms that hold a metal release pin, had fatigued over time and simply broke, which released the head restraint unexpectedly. Further, it cannnot be reset. Requires an expensive replacement. This is a dangerous material construction design defect.
CategorySteering
DateMar 09, 2020
StateMO
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was taken to the glendale chrysler jeep located at (10070 manchester rd, saint louis, mo 63122) for an inspection and it was determined that the power steering rack was leaking fluid and eventually would need to be replaced. No warning indicators were illuminated. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 54,108.
CategorySteering
DateMar 06, 2020
StateMA
Description
Steering rack failure due to leaking fluid. Stationary. Tire dealer said it is squiring fluid. Dealer will not cover cost. This shouldn't happen to a 2014 with only 90k
CategorySuspension
DateMar 05, 2020
StateME
Description
This winter the air suspension light came on stating to service air suspension. The suspension does not work in cold weather and freezes at riding level. The ride is rough due to air suspension not working. When it is warm this doesn't happen. This light also turns on while driving down the highway. I have a child and do not want her to get hurt in the process so I stopped driving it this winter.
CategoryEngine
DateMar 03, 2020
StateTX
Description
The egr cooler failed, allowing hot coolant to be directed into the intake manifold. The hot coolant caused the premature failure of internal mechanical components in the intake manifold and sever thermal damage to the intake manifold. The intake manifold, egr cooler, and other fuel components were replaced at owner's expense. Other owners experiencing this failure have encountered fires in the engine bay due to the excessive heat applied to the composite intake manifold. This failure is typically undetected until a significant loss of coolant has occurred, or the intake manifold is damaged enough to cause a malfunction detected by the computer. The ram 1500 model that uses this engine already has a recall for the egr cooler. This recall should be extended to the jeep grand cherokee models as well.
CategorySeats
DateMar 02, 2020
StateFL
Description
Drivers side headrest deployed on it's own. No accidents or anything to cause it. Not sure when it deployed I was not in the car when it happened.
CategorySeats
DateMar 01, 2020
StateVA
Description
Passenger side head rest deployed.
CategorySeats
DateFeb 28, 2020
StateSC
Description
While driving (motion) on highway 378 - lexington, sc - 2/14/20, the passenger seat popped out unexpectedly, luckily no one was sitting in the passenger seat at the time. I'm worried this will happen with my driver's head seat at this time. I went to the dealership to get it fixed and they said would cost me $700, since my warranty was expired. I called chrysler/jeep customer service and filed a claim for them to waive the $700 fee. They told me that since I was the (2nd) owner not the original owner and that my warranty was expired they denied my claim. I told them when I bought the car there have been no wrecks recorded on the vehicle at all, this was crazy to me, that they wouldn't fix my passenger head seat. I filed the claim on 2/28/20 @ 1-800-992-1997. I was at the chrysler/jeep dealership located in columbia, sc.
CategorySeats
DateFeb 28, 2020
StateMO
Description
Driver side active head rest deployed for no reason while stationary/parked in driveway. It was deployed when I went out to car in the morning.
CategoryEngine
DateFeb 25, 2020
StateIA
Description
Oil leak at oil filter housing. Noticed puddle of oil on garage floor. Had vehicle checked and they determined the oil filter housing is cracked and leaking engine oil. This could cause an engine fire. I have contacted jeep. They refused any assistance and have stopped responding to my email requests.
CategoryElectrical System
DateFeb 21, 2020
StateLA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated on several occasions the vehicle would not immediately turn off when the start/stop button was depressed. Also, while pressing start/stop button the vehicle would not immediately start. During the failure the message 'already in gear' was displayed. The cause of the failure was not determined. The local dealer and manufacturer was not notified of the failure. The failure mileage was 40,000. *bf consumer stated since 2013 vehicle had the following issues head unit, brake booster water shield, navigation (4 times) and still not working, and light sensor comes on once in a while. *jb
CategoryElectrical System
DateFeb 21, 2020
StateFL
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that several attempts were needed to start the vehicle. The contact stated that there were no warning lights illuminated. The vehicle was taken to jacksonville chrysler jeep dodge and ram located at 11101 nurseryfields dr, jacksonville, fl 32256, where the contact was informed that the cost for the repair would be $1,200. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 70,000.
CategoryUnknown Or Other
DateFeb 20, 2020
StateMO
Description
I keep getting an error stating service shifter. I took it to a dealership to run diagnostic on it today and they state the whole shifter and knob need to be replaced and I was told this is a common problem for jeep grand cherokees but nothing has been done bout it and they charge $1,100 to fix this problem. I cant afford this now so I paid for diagnostic bill. Everytime I start the jeep or put it in park I get this service shifter error message and sometimes while driving and the lights on the shifter do not work so I cant tell what position I am currently in.
CategoryEngine, Service Brakes
DateFeb 19, 2020
StateNY
Description
Tl* the contact owns a 2014 grand jeep cherokee. The contact stated that while driving at 55 mph, the vehicle shifted into neutral. The contact pulled the vehicle off of the roadway but was unable to restart the vehicle. The battery terminal was disconnected and reconnected before the contact was able to restart the vehicle. Additionally, the vehicle failed to exceed 30 mph while driving. The contact stated that the vehicle was previously taken to garden city jeep chrysler dodge ram 283 n franklin st, hempstead, ny 11550 (516) 336-4712, due to the traction control warning light being illuminated. The contact stated that on several occasions the brakes activated independently with the vehicle pulling to the right. The contact refused to pay for a diagnostic test to be performed. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The failure mileage was 84,000.
CategoryEngine
DateFeb 18, 2020
StateMA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the engine warning light illuminated as the engine had overheated. The contact stated that the failure was a result of the oil cooler being made of plastic. The contact stated that the seals fractured and caused an oil and coolant leak. The vehicle was taken to an independent mechanic where the vehicle was repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 57,306. The vin was not available.
CategorySeat Belts
DateFeb 15, 2020
StateMN
Description
Drivers seatbelt and middle back seat wont retract.
CategoryService Brakes
DateFeb 15, 2020
StateCT
Description
The jeep randomly won't start and brake pedal is firm this stranded me 6 times and dealer can't figure out because nothing displays and then it works I have heard sensors and brake boosters but neither are on recalls
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateFeb 14, 2020
StateUT
Description
Vehicle overheated - manifold / egr had to be replaced due to severe soot build up. Engine compartment was smoking and coolant empty when vehicle overheated. Vehicle is a fire risk.*dt*jb
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateFeb 14, 2020
StateUT
Description
Vehicle overheated and spewed all coolant. Several dealer visits, replaced egr, manifold, cylinder heads, hoses, thermostat etc. One occasion fuel was dripping into the engine compartment after repair and the engine compartment was smoking. Another occasion the manifold was smoking. It's only a matter of time before one catches fire. These are suvs used to haul families.
CategoryService Brakes
DateFeb 13, 2020
StateNJ
Description
Tl* the contact's wife owns a 2014 jeep grand cherokee. The vehicle failed to stop when the brake pedal was depressed. The vehicle brake pedal traveled all the way down to the floor no consequence. The vehicle eventually stopped the contact's wife was traveling approximately 25 mph, when attempted to stop, the brake pedal traveled all the way down to the floor. No warning indicators illuminated. The vehicle was not taken to the dealer or an independent mechanic for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 61,000.
CategorySeats
DateFeb 12, 2020
StateMS
Description
The seat head rest of my 2014 jeep burst open by itself, this could have caused great harm to my head.
CategoryExterior Lighting, Seats, Visibility/wiper
DateFeb 11, 2020
StateFL
Description
Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.
CategoryAir Bags, Seats
DateFeb 10, 2020
StateIA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath chrysler jeep dodge ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.
CategorySeats
DateFeb 04, 2020
StateCA
Description
I was sitting in my front passenger seat, car off, in park, and the headrest deployed. There was no collision or movement or any kind.
CategorySeats
DateFeb 04, 2020
StatePA
Description
Was driving about 3 mph and head rest on drivers side exploded, the head rest popped out and sounded like a gun going off in my vehicle. It exploded forward at a high rate of speed and was terrifying
CategoryUnknown Or Other
DateFeb 04, 2020
StateGA
Description
Warning light of service shifter. Dealership states no fix for this
CategoryUnknown Or Other
DateFeb 04, 2020
StateMI
Description
My 2014 diesel grand cherokee has had emissions for the past 3+ years. On 12/9/19 they changed the particulate filter and right after that there was exhaust smells coming through the vents. The dealership attempted to fix this smell in late december and then again in january. They found a cracked valve cover on 1/10/20 and fixed that. I was then driving the car on 1/12/20 and it started on fire and was destroyed. Chrysler investigated the crash and determined that it was not a manufacturing problem
CategoryAir Bags, Unknown Or Other
DateFeb 03, 2020
StateFL
Description
The driver headrest airbag randomly deployed without incident . The vehicle was stationary. Brought to dealership and was informed this was not covered under 100k warranty. Felt this was concerning as potential other headrest airbag may deploy. Additionally asked about the leather pulling up off the dashboard but informed this also was not covered.
CategoryPower Train
DateFeb 03, 2020
StateMI
Description
We started our vacation drive to florida june 9, 2019 when we got to florida june 11, 2019 we got a message that popped up on our vehicle that said service shifter. We were really upset because we just bought the vehicle on june 6, 2019. The dealership wants us to pay a $250 deductible for the issues we are having with it. This should be covered under our warranty.
CategoryEngine
DateJan 30, 2020
StateMS
Description
Noticed vehicle at 79 000 mi to be low of oil prior to scheduled oil change. Inspected vehicle for leaks but could not find any noticable issues. Changed oil and filter as scheduled during this time. At 89,000 mi , the same issue occurred and upon further inspection, a noticable pool of oil was found to be pooling on top side of engine block near oil filter/ oil cooler. The engine block is v shaped and recessed which allows oil to pool without dripping to ground. Vehicle was taken to dealership and was diagnosed as a leaking oil cooler, with a quote of over $1000 to fix. Dealer acknowledged the issue is a known problem, but after a call with fca america, they are not willing to repair under warranty as vehicle is over the 5 year limit, although it is under the 100k . ( 89000 currently) issue is a major mechanical defect, and also presents safety issues with pools of oil standing on top of block during normal operation which could lead to fire under extreme temperatures.
CategoryEngine, Power Train
DateJan 30, 2020
StateIL
Description
I was changing out my brake pads, a fairly common procedure, when I noticed there was oil dripping from my chassis shield I have. Turns out I have a problem with the engine oil filter/oil cooler assembly. Apparently, you have received complaints in the past for this issue. From what I have read online, this is a very common problem that is affecting the majority of chrysler's make and models of vehicles that use this assembly. This is not confined to jeep vehicles only. The assembly itself is made out of plastic and is seated right on top of the engine block. The seal is kept by 3 or 4 o-rings that warp when exposed to the heat of the engine and then leak oil into the exterior valley that is created by the piston cavities. This is a big risk of engine oil flame up and total destruction of the engine. From what I have read, the valley in the engine can hold onto about 2 quarts of oil before it starts to leak and is noticeable. This is a danger for drivers that don't know they are running low on oil and their engines could seize up as a result. Now I know why my car had just shy of 5 quarts of oil in it when I changed the oil and my car holds 6 quarts to just be in the safe zone on my dipstick. I ask you to please launch an investigation on the substandard design of this part. I have included the websites I have been reading about this below: https://www. Jeepcherokeeclub. Com/threads/oil-filter-housing-leak. 237208/ https://dodgeforum. Com/forum/jeeps/374968-serious-oil-leak-issue-2014-3-6l-3-2l-pentastar. Html http://www. Carproblemzoo. Com/jeep/grandcherokee/engine-oil-leaking-problems. Php
CategoryFuel/propulsion System
DateJan 27, 2020
StateAK
Description
I own this vehicle for over 5 years, and my wife just doesn't want to drive it with the kids because of the strong smell of diesel and diesel exhaust fluid inside the cabin it's just make you want to trow up and gives you headaches
CategoryPower Train
DateJan 27, 2020
StateIN
Description
The week I bought the vehicle, a message pops up saying 'service shifter' and when my vehicle is in park it doesn't shift into drive sometimes. I had to turn my vehicle off and turn it back on in order for my car to go into drive, while sitting in line at a car wash. When I hook a computer up to my car there is no codes that pop up, my gear numbers on the screen stay white, they never turn red. The 'service shifter' is on the whole time my vehicle is running and stays on the dash when I turn it off.
CategorySeats
DateJan 27, 2020
StateCA
Description
While driving straight on the highway, the driver's seat headrest active headrest deployed. There was no collision, no obvious reason for the headrest to deploy. It appears that a plastic piece has broken. I can move the headrest back into place, but it does not lock back in place.
CategorySeats
DateJan 27, 2020
StateTX
Description
I was driving around 65 mph on a highway when the active headrest popped out forcefully, hitting me in the back of the head. It was enough to cause me to veer into a neighboring lane, but fortunately I regained control of the vehicle. There are so many reports of this happening to other drivers, and it is only a matter of time until it causes an accident. To be clear, I did not hit a pothole or anything on the road'the headrest just popped out for no apparent reason. I inspected the headrest later and found that the pin that holds the headrest in place had snapped in half. This happened last year on a 2014 model jeep grand cherokee.
CategorySeats
DateJan 26, 2020
StateFL
Description
Headrest on driver seat popped out while in the garage. 2014 jeep grand cherokee overland 2wd 5. 7l
CategoryUnknown Or Other
DateJan 25, 2020
StateFL
Description
Driver seat headrest popped off while driving, almost causing an accident. Got headache for 2 hours after that. Thought, I had a rear collision, the way it felt.
CategorySeats
DateJan 23, 2020
StateTX
Description
I had just parked my jeep and reached in the back seat to grab something when my headrest popped open and smacked me in the side of my head. Didnt feel great and I cant get it close back up. Heard other people have had this problem, hopefully they recall this soon. Love my jeep.
CategorySeats
DateJan 22, 2020
StateCA
Description
The headrest on my frontpassanger seat deployed while the car was parked. My husband and I were getting out to go into a restaraunt and it popped forward/open
CategoryElectronic Stability Control, Engine, Suspension
DateJan 18, 2020
StateWV
Description
About two months ago my suspension started to act up. Now my suspension is stuck completely at the lowest point. The engine has a ticking sound and now it doesnt run right.
CategoryEngine
DateJan 17, 2020
StateTX
Description
My car had an oil leak and the mechanic had to replace the oil cooler. He said the part is a dangerous design with plastic, metal and aluminum parts. The plastic melts in the seals causing the leak. This could be a fire hazard bc of the coolant and oil mixing together as they cross over boundaries they should not. Also it could cause the engine to be completely ruined. The mechanic I used said he has replaced a lot of these all in chrysler's and jeeps so it is clearly a hazardous design flaw. This has been an ongoing problem and I filed a case with chrysler #71764143. The mechanic telling me my engine could be ruined made my decision to get the repair more urgent.
CategoryElectrical System, Visibility/wiper
DateJan 15, 2020
StateAZ
Description
Tl* the contact owns a 2014 jeep grand cherokee. While driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. The auto park disengaged and the low voltage battery warning messages were displayed. Additionally, the vehicle safe mode engaged. The vehicle was taken to earnhardt chrysler dodge jeep ram (1521 e drivers way, gilbert, az 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 67,000.
CategorySeats
DateJan 15, 2020
StateNV
Description
Passenger side headrest burst open. No accident, no collision. Car was parked.
CategoryStructure:body, Visibility/wiper
DateJan 15, 2020
StateGA
Description
The car make an awful sound when driving . Once the speed is over 30 miles per hour the windshield cowl make a very loud noise it has been doing it for a long time I just couldn't figure out what it was until I took it to a dealer and they said that it was common problem with these vehicles. It has just been getting worst over the years.
CategorySteering
DateJan 12, 2020
StateCA
Description
From driveway put car in reverse could not turn steering wheel. Felt like power steering unit out. Second time from parking lot same issue. Past 3 weeks has happened daily. While driving unable to make turns safely. Big issue!
CategoryAir Bags
DateJan 11, 2020
StateNY
Description
Passenger side headrest popped out while vehicle was moving at a steady rate on a local street. Passenger was in seat. Passenger reported some discomfort. Headrest cannot be reset.
CategoryEngine, Power Train, Vehicle Speed Control
DateJan 10, 2020
StateAZ
Description
After the mandatory emissions modification that was required on the ecodisel 3. 0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance. The vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power. This is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.
CategoryElectrical System
DateJan 09, 2020
StateMS
Description
Tl* the contact was calling on behalf of his daughter that owns a 2014 jeep grand cherokee laredo. The contact stated that while driving approximately 35 mph, the message center displayed battery low voltage warning. The contact stated that smoke billowed from the engine compartment before the vehicle stalled. The contact who was a certified mechanic disconnected the alternator and restarted the vehicle. The vehicle was driven to the residence. The vehicle was not taken to an independent mechanic or the dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 77,000. *bf*jb
CategorySeat Belts
DateJan 08, 2020
StateAK
Description
D right height adjuster for passenger side seatbelt broke and will not all the seat belt to retract.
CategorySteering
DateJan 06, 2020
StateNY
Description
2014 jeep grand cherokee has a rack and pinion leak after a few years of owning the vechicle new . Rack and pinion now has to be replaced.
CategorySeats
DateJan 02, 2020
StateWA
Description
I was driving on a city street on christmas eve at 35 mph and the driver side headrest deployed and struck me in the back of the head. We were not involved in an accident, but I was in significant pain for a couple days.
CategoryEngine
DateDec 31, 2019
StateAL
Description
The plastic oil cooler housing failed due to the plastic warping around the seals and leaking. This is a safety risk of potential fire from oil leaking on to the engine block. The cause of this failure is due to design and should be covered by the manufacturer as a recall.
CategoryEngine, Power Train
DateDec 31, 2019
StatePA
Description
Vehicle had an aem recall performed and now the interior of vehicle as well the exterior reaks of diesel fumes all there is a terrible hesitation and at times almost a delay in the throttle we have made numerous complaints and trips to the jeep dealer they say they cannot find issues the reason behind it. We just spent 5 hours at the dealer for a clogged dpf filter only to leave and have my wife vomit from the fumes we pulled over several times to get fresh air.. I spoke to lynn at fca customer care badge number ln187 extension 3020187 she told me if I was concerned I should return vehicle to dealer which I have done numerous times since the end of may. The vehicle is not safe due to fumes let alone the throttle working when it chooses to
CategoryElectronic Stability Control
DateDec 30, 2019
StateFL
Description
Computer screen goes blank while car is hot, can not see anything, back camera stops working cant see anything on screen
CategoryFuel/propulsion System
DateDec 29, 2019
StateNJ
Description
When stopped and parked at the local gas station the plastic fuel filler cap broke off during fueling causing the gas nozzle to fall out. Now check engine light is on. Jeep has since corrected this plastic part on newer models with metal. Cost of part alone is $650. 00
CategoryPower Train
DateDec 28, 2019
StatePA
Description
Down shifts several gears without warning while at speed causing engine to over rev and drastically slow.
CategoryElectrical System, Electronic Stability Control, Service Brakes
DateDec 27, 2019
StateCA
Description
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
CategorySeats
DateDec 26, 2019
StateOR
Description
Unlocked jeep to discover the passenger headrest had deployed. Looked closer at the mechanism to discover the plastic structure, retaining the "floating"pin that holds the headrest in place, was completely cracked allowing the headrest to move to its most forward "deployed"position. The jeep was stationary on a city street parked overnight, no collision occurred, and there were no occupants at the time of malfunction.
CategoryAir Bags
DateDec 23, 2019
StateMO
Description
The driver headrest deployed without being in a collision and will not go back to its original position. The vehicle was not in motion when this occurred.
CategoryPower Train
DateDec 23, 2019
StateAZ
Description
Defective transfer case gear motor and transfer case control module. This causes vehicle lurching while at slow speeds I. E. In a parking lot in drive or reverse driving straight but worse when turning. Also caused loss of abs, traction control and forward collision warning systems.
CategorySeats
DateDec 22, 2019
StateOH
Description
The passenger side headrest has deployed on its own and is broken. It is unable to be reset. I can provide pictures if wanted or needed. Please feel free to contact at [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategorySteering
DateDec 21, 2019
StateDE
Description
I was driving on roadway at about 40-45 mph. I tried to turn into wawa parking lot. When turning into parking lot, noticed steering was very difficult. I stopped in parking lot but couldnt turn into parking space. Truck drives but is nearly impossible to steer under slow driving(under 40 miles per hour). Once going over 40 mph, truck is a little easier to steer but not anywhere near how it was prior to steering failure.
CategoryEngine
DateDec 20, 2019
StateCA
Description
My check engine light came on and upon running a diagnostic there is a problem with the left cylinder head valve and it needs to be replaced. I tried to order the part from jeep and get the car repaired at my local mechanic. My warranty had ended 5 months prior and my car had 105,000 miles so I had to pay to get this fixed. Jeep could not provide the part because they were out of stock. They had been out of stock for four months and put me on a waiting list of 6-8 months. They also advised not to drive the car due to the severity of the issue. They also informed me that this is a nationwide epidemic and the specific part needed is on back order for over 4,000 people. They sympathized with the strain this puts on their customers but we have no option but to wait for the part to be available. This issue has not yet been resolved as a recall. I am at a loss because I cannot use the car, yet I need to have transportation to work, at the least. I have yet to come to a reasonable solution of what to do for the next 6-8 months without an operable car. Financially this is a huge setback and jeep is not taking responsibility for this issue. Aside from the extreme inconvenience, this is also a very expensive repair that should not land in the hands of over 4,000 jeep customers, but the company who is responsible for providing and maintaining safe vehicles. This is not only an issue for 2014 jeep but it has been documented starting with 2011-2015 jeep grand cherokees.
CategoryFuel/propulsion System
DateDec 19, 2019
StateMA
Description
Vehicle was being refueled, ( fuel level was approx 1/3 full and was being completely filled). Vehicle would not start after fueling and was towed to a nearby mechanic for diagnosis and repair. Problem was diagnosed as a fuel pump failure. Upon removal of fuel pump from gas tank, and replacement, vehicle again operated normally. An examination of the failed fuel pump revealed that the fuel pump electrical harness connection had overheated and melted - certainly a very dangerous condition for a component that resides in the gas tank.
CategorySeats
DateDec 14, 2019
StateTX
Description
While car was traveling at approx 45mph on interstate, without any interruption to an otherwise smooth ride, both headrests deployed the crash-release mechanism and sprung out to drill my wife (driver) and I in the back of the head with heavy force. My first thought was that we had been rear ended. We were lucky to pull over, and gather ourselves before proceeding (with a headache).
CategoryAir Bags
DateDec 12, 2019
StateAZ
Description
I entered my vehicle after it was it was stationary for approximately 10 hours to find the passenger side headrest assembly had deployed on its own without any external collision for force to the headrest assembly
CategoryAir Bags, Seats
DateDec 11, 2019
StateGA
Description
Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.
CategorySeat Belts
DateDec 11, 2019
StateTX
Description
The driver's side seat belt just stopped retracting one day. There was no crash or event of any kind. I've verified online that this specific complaint is very common and essentially leaves the driver with no seat belt or a very loose seat belt.
CategoryService Brakes
DateDec 10, 2019
StateCT
Description
Vehicle equipped with forward collision warning (fcw) has inadvertently applied the brakes, slowing the vehicle down, with no vehicle or obstruction ahead. This has occurred multiple times and more frequently sounds the I-brake alert with no vehicle or obstructions ahead. The risk potential to lose control or be rear ended is high. This has occurred while driving at 30mph on a street and 60mph while on a highway. The jeep dealer has been unable to determine any causes or fixes throughout the last year. The safe noted 12/2/19 is the last time the braking has occurred but has been occurring since 2018.
CategoryUnknown Or Other
DateDec 10, 2019
StateTX
Description
Passenger headrest deployed while vehicle was traveling at about 20 mph on city street without any jarring or any other apparent cause.
CategoryEngine, Fuel/propulsion System
DateDec 09, 2019
StateWI
Description
I have a 2014 jeep grand cherokee with a 3. 0l ecodiesel engine that had the approved jeep v08 recalled installed. Since having a certified technician install the v08 emissions recall, my vehicle has been back to the dealer repeatedly to have the following parts replaced: 14 total fuel injectors, fuel lines (high and low pressure) from tank to engine replaced twice, fuel tank cleaned, def injector replaced, numerous sensors and the fuel pump replaced. Each "fix" works for anywhere from 1 - 6 weeks before a light comes on again and the vehicle needs to be taken back to the dealer. Each of these repairs has included additional charges that were required to be paid out of pocket. Prior to the v08 emissions recall, I drove the vehicle over 100,000 miles without an issue. Since the recall, driving habits have not changed, but miles per gallon have dropped 2-3 mpg. The dealer and jeep have also indicated that since the recall was installed, the vehicle must be driven differently compared to prior to the recall. According to the v08 recall notice, jeep promised the recall would not affect the way the vehicles drives and also would not affect mileage, which has been proven false.
CategorySeats
DateDec 08, 2019
StateGA
Description
Stopped at a light with my daughter. (vehicle was stationary) she went to lift the headrest and it deployed. Posted to forum here and saw many others having same exact issue. Https://www. Jeepforum. Com/forum/f309/headrest-deployed-4265585/index3. Html
CategorySeat Belts
DateDec 07, 2019
StateIL
Description
My drivers seat seatbelt will not retract
CategorySeat Belts
DateDec 06, 2019
StateNY
Description
Passenger front seatbelt will not retract. They dealership is telling me it's $500 to fix because I'm at 76,000 miles. This is a safety issue and it needs to be addressed. This is beyond dangerous.
CategoryUnknown Or Other
DateDec 06, 2019
StateFL
Description
While using the navigation I am warned of turns or exits ahead with instructions like: "turn right in 1/2 mile" on multiple occasions I have started appropriate lane changes to follow the verbal instructions when I glanced at the map and found I was actually shown to turn in the opposite direction. There is no consistency in this failure and my jeep dealer stated that unless I demonstrated the problem there was nothing I could do under warranty. As of this date I have suffered one near miss and have had to shut off voice notices to avoid this problem with the resultant need to look at the map and not keep my eyes on the road. I believe this is a software problem and is probably occurring on other jeeps. And may have caused accidents and injuries.
CategoryElectrical System, Electronic Stability Control
DateDec 05, 2019
StateTX
Description
My jeep started with an error 'service shifter' on the control panel shortly after that all the codes started popping up. Steering wheel, tire pressure, etc. I took it to the dealership they have replaced the body control module but unfortunately the codes have not cleared. I've had this vehicle for only two years the service department at the dealership can not pinpoint the problem on it.
CategorySeats
DateDec 05, 2019
StateCT
Description
Active headrest on drive side seat has deployed for no apparent reason. Luckily I was not in the seat when the headrest deployed. When going to reset it, plastic tabs restraining it snapped and headrest is unable to be reset.
CategorySeats
DateDec 04, 2019
StateNC
Description
The driver's seat active head rest deployed for no reason. The vehicle was parked and there was not impact of any kind. Fortunately I way not driving the vehicle at the time or the impact of the deployment could have resulted in neck injury, or the shock of the deployment could have been distracting enough to result in an unsafe movement.
CategoryUnknown Or Other
DateDec 04, 2019
StateNY
Description
(vin corrected from previois report, firstbdigitbwas incoreect)passenger seat headrest deployed while driving, the vehicle was not involved in a collision, the headrest deployed on its own hitting my wife in the backpack her head as well approached a stop sign on local streets.
CategoryUnknown Or Other
DateDec 04, 2019
StateNY
Description
Passenger seat headrest deployed, the vehicle was approaching stop sign upon stopping the headrest deployed and hit my wife in her head. There was no collision involved, the headrest deployed on its own.
CategoryPower Train
DateDec 03, 2019
StateMD
Description
Pulled into parking spot at same time car shut down on its own- got out to go into store and pressed the remote key to lock doors, all lights flashed on vehicle-vehicle would not lock tried again-lights flashed-did not lock. Walked back to car to see what was happening-car went into run position though not running and internal lights on dash were on and push key was in run position-called aaa to tow- the tech could not find any reason why car was in run position although not running. When tech started to pull car onto flatbed it started by itself- note-with no one in the car and no remote buttons used. Was then able to drive car directly to chrysler jeep they had it for 4 days could not find any reason or codes. Released car to me. Drove it home. Next day-same issue. Used the remote lock to lock doors-lights internal and external lights flashed-car would not lock-looked at dash and again it had gone into the run position on its own, although car was not running. The push start in car said run. Called chrysler to start a case no. . Called chrysler jeep to have tech come and troubleshoot problem while issue is current along with the star techs from the manufacturer. Waiting for them now. Afraid car will shut off by itself while driving on a highway and or start running by itself while in the garage and/or public parking. Tech stated it seems to be going into neutral on its own and getting stuck. Will input further information as they continue to try to troubleshoot my jeep gc 2014.
CategorySeat Belts
DateDec 03, 2019
StateNY
Description
Passenger front seatbelt will not retract and does not adjust to different size passengers
CategoryPower Train
DateDec 02, 2019
StateRI
Description
I heard a rattling noise and immediately made an appointment with a dealership. They ran diagnostic testing and whatever they did during the test, it caused the vehicle to lock up and become not drivable. They informed me it's the transfer case, which is a known and costly issue.
CategorySeats
DateNov 30, 2019
StateTX
Description
Passenger head rest popped up while driving.
CategorySteering
DateNov 27, 2019
StateIL
Description
Tl* the contact owns a 2014 jeep grand cherokee. While driving at an unknown speed, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was in the process of being towed to zeigler chrysler dodge jeep ram (847-565-2442, located at 208 w golf rd, schaumburg, il 60195) for diagnostic testing. The manufacturer was made aware of the failure and provided case number: 68248550. The vehicle was not repaired. The failure mileage was approximately 82,000.
CategorySeats
DateNov 26, 2019
StateMD
Description
Drivers side headrest deployed without a collision. Vehicle was stationary and off.
CategoryElectrical System
DateNov 20, 2019
StateUT
Description
We purchased our jeep in 2014 brand new. I believe it was 2- 3 years later so possibly in 2016-2017 we noticed our heated steering wheel would be glitchy and work/not work. Then one day it was lightly raining so I turned my wipers on then it started raining heavier but my wipers would not go on a higher level which made it very dangerous because I couldn't see. I had to pull over to the side of the road to turn my car off and back on to reset it. This happens frequently now so I have to manually turn them on every time I want to use wipers. This also has to do with my blinkers not working properly either and the whole steering column doesn't work, so I can't change settings on the dashboard either. When taking it in to the dealer we bought it from they stated that it was a little piece that needed to be replaced but because the car was over a certain amount of miles the warranty was void. A car that new should not have to have something like that fixed at the owners expense since it is a faulty part. This can be super dangerous when you use the wipers, all the other areas don't affect safety as much as the wiper issue, but they said it was all linked to that one piece. I have been waiting for a recall on this thinking it would come up since it was a new car... But haven't seen anything about this issue. I was recently told about this site that I could submit issues to so that is why it has taken longer to report. I am pretty positive that if the dealership I take it to keeps track of the times it is brought in, we can see the notes from when this was addressed.
CategoryStructure:body
DateNov 20, 2019
StateTX
Description
Driving down the interstate the sunroof exploded.
CategoryEngine, Fuel/propulsion System
DateNov 19, 2019
StateNJ
Description
Fiat chrysler automobiles (fca) issued a recall for the ram 1500 ecodiesel, model year 2014-2019, for potential fires. Their recall states that the emissions gas re-circulation (egr) cooler can develop cracks and there is risk of an engine fire and potential for injury resulting. Fca goes on to state that injuries have occurred as a result of this particular engineering or manufacturing fault. My vehicle, the 2014 grand cherokee, was purchased with the optional 3. 0l v6 turbodiesel engine, the "ecodiesel." this is the identical engine to the ram and possess the same egr and egr cooler, as well as the same intake manifold, which is where the fires have seemingly occurred. The jeep grand cherokees, model years 2014-2016, that utilize the optional ecodiesel engine were not named in the same recall, nor in any subsequent recalls from fca, and the risk of fire should be identical between the two vehicles. I am only assuming that the reason the grand cherokee was excluded, was because it was sold far less frequently with the ecodiesel engine option. If the ram 1500 was recalled for a fire and injury risk, the jeep grand cherokee that's powered by the same engine (and the same fire risk) should also be included under the same recall. It's concerning that a manufacturer admits significant health and safety risks due to a particular engine, but only includes one model that utilizes this engine. I do understand that this was a voluntary recall, but I believe that both vehicle models should be included under this recall, since it relates to the engine, not the specific vehicle utilizing it.
CategorySeats
DateNov 19, 2019
StateNC
Description
The headrest "deployed" on me while driving, bopping me in the head. I don't know how or what to get that fixed under. The vehicle was in regular low speed motion pulling through a parking lot. I believe there is a design flaw in the headrest that caused clips to break and therefore hit me in the head. I believe this may be a huge safety risk for those who don't lean as far as I do or even use the headrest. Also I was moving at less than 5 miles per hour, this could be a huge safety issue if someone was moving at a much faster velocity. I also don't know how this device works or if its like an airbag, am I at risk if it re-deploys in the actual case of an accident?
CategoryFuel System, Diesel
DateNov 18, 2019
StateWI
Description
2014 jeep grand cherokee. Consumer writes in regards to eco diesel system. *ld *js
CategoryPower Train
DateNov 18, 2019
StateIA
Description
I recently did the emissions recall update for the ecodiesel. Since the update I have had very abrupt shifting and noticeably bad turbo lag. When I pull out sometimes I don't get up to speed in time because the lag is so. Bad bad from my pedal to the engine. Lastly now that is a little colder outside I have noticed when the car shifts from 2nd gear to 1st gear it does so very abruptly and alarmingly.
CategorySeats
DateNov 17, 2019
StateTX
Description
Driver's side head rest deployed without any impact. I came to my car in the morning to find the head rest had deployed over night in my garage.
CategoryUnknown Or Other
DateNov 13, 2019
StateCA
Description
The active headrest on the driver's side deployed unexpectedly while the car was parked. As I understand it, this is only meant to happen during a collision and is a safety feature of the vehicle. Thankfully it did no strike my head during the process.
CategoryUnknown Or Other
DateNov 12, 2019
StateMD
Description
The dashboard of the car has developed waves in the leather covering. It is unclear if the glue has loosened, the leather material went bad, the original installation was poor, or something completely different happened. I addressed this with the dealership but they blew me off. They claim it was cosmetic and not covered with my extended warranty. Soon the dashboard defect might effect the sensor on the dashboard if it get blocked by the material breaking down more.
CategoryUnknown Or Other
DateNov 12, 2019
StateMD
Description
The car is making a humming noise that sounds like wind noise from the windshield on the drivers side . The noise occurs more often at speeds higher than 60 mph but isn't every time. It starts gradually and grows louder. It is distracting and not good for drivers being able to focus on the road.
CategoryUnknown Or Other
DateNov 12, 2019
StateMD
Description
Front seat, middle console cup holders, trim, has become dangerous! The high polished silver colored accent trim has pulled away from the circular area of the cup holders. The material is a plastic metal that is very sharp and has cut up my fingers over 10 times in the last year. Because the design rolls in and down like a backwards c the plastic metal has frayed from use and doesn't lay flat or sealed to the cup holders. Each time the cup holders are use the cups get caught on the cup holders and also cut the cups. I hope a coffee cup doesn't break on me or a passenger in this situation and burn them. My options are to peel the bad trim away and have it look worse or pay a large amount of money to replace the whole middle console unit, not practical for the consumer. This is about the safety of the user and not the visual appearance.
CategoryAir Bags
DateNov 10, 2019
StateTN
Description
Ahr headrest deployed while driving.
CategorySeat Belts
DateNov 07, 2019
StateWI
Description
Seat belt mechanism no longer retracts on driver side. As a result, the seat belt will provide no safety benefit in a crash.
CategoryPower Train
DateNov 06, 2019
StateNC
Description
Vehicle will shift from 3rd to 4th very hard and get stuck in 3rd gear more often than not. This is a problem when pulling into traffic.
CategoryEngine
DateNov 05, 2019
StateCO
Description
Oil filter housing cracked and deeded replaced. Was told this was very common with jeeps and cost $1400 to replace.
CategoryEngine
DateNov 05, 2019
StateMI
Description
Camshaft and lifter problem. Camshaft had to be replaced due to lifter not operating properly and wearing out camshaft.
CategorySeats
DateNov 04, 2019
StateNC
Description
While I was driving my 2014 jeep grand cherokee the head rest burst open while driving. I was doing 55 mph on the highway in north carolina when this happened and there was no accident. The head rest jarred my surgically repaired neck and I was stiff the next day but did not seek medical attention. I have not taken to dealership for repair yet as I am traveling .
CategoryFuel/propulsion System
DateOct 31, 2019
StateOR
Description
My 2014 eco-diesel jeep grand cherokee had an emissions recall, I am the 2nd owner. I found out about the recall when my car wouldn't run at normal speed, often I had to do the regeneration fuel cleaning. I had often notice diesel fumes in the cab. I had the recall work done at gresham jeep. Soon after the check engine light came on. Oct 16 lithia jeep of portland worked on my jeep. I had been feeling ill for a while, burning eyes, exhausted & sick. Oct 28 I became very ill while driving my jeep, I took my vehicle to lithia motors and ended up in the e. R. With carbon monoxide poisoning. Its been difficult getting lithia jeep to fix my vehicle. If this has anything to do with the recall or is another issue I want this reported. I hope no one else gets sick or dies from carbon monoxide poisoning
CategoryPower Train, Unknown Or Other, Vehicle Speed Control
DateOct 30, 2019
StateAZ
Description
After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration. I could not slow it down with braking, as the brake was totally ineffective, although I had full pressure on the pedal. I crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out. As a result. I had reached speed exceeding 40 mph in a second or two. It was the most traumatic event I have ever been in. I have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes. Here is the link: http://m. Carcomplaints. Com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4. Shtml I am injured as a result and will require extensive follow-up medical care. I am enclosing pictures of the aftermath. Please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*jb*dt consumer stated I was contacted by the fca inspection team that the inspection was completed on november 4. *jb*dt
CategoryElectronic Stability Control, Steering, Structure:body
DateOct 29, 2019
StateCO
Description
The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well
CategoryAir Bags, Electrical System, Service Brakes
DateOct 27, 2019
StateWA
Description
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision. This error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags. This deactivation occurs while the vehicle is in motion city street and on the highway.
CategoryPower Train
DateOct 26, 2019
StateIL
Description
When I accelerate, the car lurches. As it goes faster, it catches. When I put it in reverse it does the same thing.
CategoryUnknown Or Other
DateOct 23, 2019
StateTX
Description
I own 2014 grand cherokee over, 40,000 miles. The covering on the is separating in several areas. The plastic vent covers on the dashboard have also separated from the dash cover. Vehicle has been garaged most of the time otherwise have used sun protectors on dash.
CategoryElectrical System, Engine
DateOct 22, 2019
StateGA
Description
Tl* the contact owns a 2014 jeep grand cherokee. While driving various speeds, the vehicle shuddered and stalled. The contact pulled over and restarted the vehicle. At times, the vehicle failed to start from a cold start. The contact had to make several attempts before the vehicle would start correctly. The contact called landmark chrysler dodge jeep ram fiat of atlanta (located at 5765 peachtree industrial blvd, atlanta, ga 30341, 678-359-3410) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that the vehicle was not included in nhtsa campaign number: 15v115000 (electrical system) and referred the contact to nhtsa to file a complaint. The approximate failure mileage was 100,000. *ln consumer stated video of fuel pump/relay issue safety hazard. Car shuts off while coasting.*jb
CategoryElectronic Stability Control
DateOct 22, 2019
StateNY
Description
There is a recall on esc module for 2014 cherokees built in 2013. My jeep meets this criteria and my esc light is on. When I contact jeep they say this is not a recall for my vehicle. Even though there are published articles stating exact issue on my model and year vehicle. To repair is almost 1k. Jeep says fix and they may reimburse later. This is unacceptable as it is a known recall on like vehicles. Nothing happened to cause the light to go on. Vehicle was operating normal and light came on. On dash.
CategoryEngine, Power Train
DateOct 22, 2019
StateIA
Description
Tl* the contact owns a 2014 jeep grand cherokee. While attempting to make a left turn, the vehicle suddenly stalled. The contact was immediately able to restart the vehicle and continue driving. While driving approximately 30 mph, the vehicle suddenly stalled again. The vehicle was restarted and the contact continued driving. While at a fuel station and attempting to start the vehicle, the contact had to press the start button several times before the vehicle would start. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in an unknown recall regarding the alternator, battery, and pcm approximately four months ago. Stew hansen dodge ram chrysler jeep (located at 12103 hickman rd, urbandale, ia 50323, 515-331-2900) performed the recall repair. The manufacturer was not made aware of the failures. The approximate failure mileage was 140,000.
CategoryElectrical System, Power Train
DateOct 21, 2019
StateNY
Description
Tl* the contact's wife owns a 2014 jeep grand cherokee. The contact stated that there was a software patch update that was required for the vehicle. The vehicle was taken to dutchess chrysler jeep dodge (2285 south rd, poughkeepsie, ny 12601, (845) 462-7700) and the update was performed. Upon the update being performed, the vehicle would not accelerate over 30 mph without warning. The contact also stated that the vehicle would stall at various speeds without warning. Furthermore, the vehicle jerked while driving various speeds and the check engine warning indicator later illuminated. When the check engine indicator illuminated, all the internal electric units, such as the phone charger, 3g wi-fi, voice control system unit, and other electrical units failed to operate. The contact took the vehicle to healey chrysler dodge jeep ram (557 ny-52, beacon, ny 12508, (845) 831-1148) where they replaced a sensor under warranty. The check engine indicator initially turned off after the sensor was replaced; however, the failure recurred soon after the remedy was performed. The manufacturer was notified of the failures and stated that they were still awaiting another software update to correct the failure. The vehicle had not been repaired. The failure mileage was approximately 70,000.
CategoryAir Bags
DateOct 20, 2019
StateFL
Description
I got inside my jeep which was parked in mt garage, in the afternoon to go to work and noticed that the driver side head restraint had deployed, I do not know why, when I had came from work the previous night and got out the jeep it was fine. I looked in the owners manual and it described how to reset it. This did not work, I called the dealer (dayton andrews of saint petersburg, fl.) and they said that it was a know problem and is not covered under the warranty. They want over $800 to replace it,
CategoryUnknown Or Other
DateOct 20, 2019
StateFL
Description
My dash board is separated, meaning the leather is separating from the dash for no reason, this is know problem with these vehicles. My jeep is a garage kept, and there is no reason for this to happen. I spoke with the dealer and they said this is well problem and is not covered under the warranty. They want over $3000 to replace the dash. I see on the internet that there are a lot of complaints, plus I know three others that have the same issue with their jeep grand cherokees. Chrysler should replace the dash at no cost to us the customer, these vehicles are in the 40 and 50,000 range and should not have these kind of issues.
CategoryElectrical System
DateOct 16, 2019
StateFL
Description
Car will not start, told issue with independent power distribution module failure. Told there are recalls but not on my vin. Reading issue could also cause vehicle to stall if issue occurred while driving. Did have power train recall done and was told could be related.
CategoryElectrical System, Engine
DateOct 15, 2019
StateCA
Description
2014 jeep grand cherokee. Consumer writes in regard to vehicle problems with emission devices and re generation protocol. *as the consumer stated the vehicle goes into safe mode. *js
CategoryEngine
DateOct 15, 2019
StateNC
Description
The engine started misfiring. Code reader said #6 cylinder. Plug, coil, and injector didn't fix it. Dealership diagnoses left cylinder head bad. Cylinder 6 losing 65% compression. At 75k miles I was 2 weeks from out of warranty. Dealer said it is a known problem but they wait until they go bad to change them. I expect this cost customers a lot of money for a big expensive known problem that they won't take responsibility for.
CategorySeat Belts
DateOct 15, 2019
StateNY
Description
Driver seat belt won't retract. Upper shoulder harness guide has cracked and is pinching the belt keeping it from retracting. This is a 2014 jeep grand cherokee with 54,000 miles. This is a factory defect and should be covered as a safety. There is not replacement part you have replace the whole seat belt assembly at a huge cost.
CategorySeats
DateOct 15, 2019
StateNY
Description
While driving down the highway at approximately 55mph, my passenger seat headrest deployed. No one was sitting in the seat and there was no collision or impact at the time of deployment. See attached photos. This issue has been discussed many times on the jeepcares forum, yet no voluntary recall has been issued by chrysler. I'm filing this formal complaint and will be contacting chrysler to cover replacement cost.
CategoryService Brakes
DateOct 14, 2019
StateCA
Description
My 2014 jeep grand cherokee overland is slamming on breaks and blinks a red light saying brake with nothing on the road! This is the second camera/ collision detection system it has occurred on, dealership can't find anything wrong please help before this kills my family! I found that there was already a big investigation on this in 2016 but didn't involve a recall, I am worried for my safety. Jeep wants me to drive the car and track it with a device that records my driving patterns. I don't see how this is going to help them identify the issues with their fcw ( forward collision warning system) https://apnews. Com/d60d7185ec0e4b53a666e32b77b8039a this article above describes exactly what I am having occur. *tr
CategorySteering
DateOct 12, 2019
StateGA
Description
The power steering becomes ineffective particularly in colder weather. From what I have read online, power steering problems are very common with this year model. This started happening in 2017 to our vehicle. We have to stop the vehicle, move the wheel left & right a few times to get it to start working again. This happens when we are going from reverse, then switch gears to drive. This has happened on a city street, in our drive way, & when turning at a red light, it was very scary for my wife when it happened at the light.
CategoryElectrical System, Electronic Stability Control, Engine
DateOct 10, 2019
StateOH
Description
While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. The battery will remain on but the engine is off. This has happened on 3 separate occasions since I purchased the vehicle in 2015 more recently this issue began in 2019. After attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. The only way I have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. Though this is a short term fix. I have contacted multiple jeep dealers in the area and everyone I have talked to has advised me they have never seen or heard of this problem. This is a safety concern loosing all power to my vehicle while driving on the roadway and highway. I fear that this will cause a greater problem to myself and the public if the issue is not fixed. I can see a catastrophe if the problem is not fixed. I took my vehicle into a jeep dealership to have the electrics recall problem fixed a few years ago when I was advised from jeep unknown exact date. This is a liability and lives will be hurt including myself if this problem is overseen. *dt*jb
CategoryAir Bags, Electrical System
DateOct 08, 2019
StatePR
Description
Yesterday out of nowhere my passenger headrest deployed, I wasn't in an accident I was just parked and the headrest just popped out of place. I call the dealer and they told me is over $600 of repair. I don't understand why I should pay the repair when it is a vehicle malfunction.
CategorySeats
DateOct 08, 2019
StateTX
Description
Sitting in my driveway with car in park & felt something hit the back of my head & heard a pop sound, my head jerked forward. I then looked at the headrest & saw that it had come apart
CategoryFuel/propulsion System
DateOct 06, 2019
StateNJ
Description
The vehicle lost partial power while traveling on the highway at approximately 65mph and became difficult to control creating an extremely dangerous situation. There were no symptoms or other indicators prior to power loss. The vehicle is well maintained, 5-years old and has approximately 85,000 miles. Initial diagnosis by independent indicated the number 3 cylinder lost compression which should not have occurred on a vehicle in this good of condition but was a problem common in jeeps and chrysler is well aware of the problem. The vehicle was moved to jeep dealer for further diagnosis and repair.
CategoryElectrical System
DateOct 05, 2019
StateCO
Description
The windshield wipers will not turn off and the turn signal blinkers do not work. All was working; the next day the problem started. Started the vehicle and the windshield wipers started even though the switch was off. The continued windshield wiper problem made it easy to identify that something was wrong. Took it into the dealer for a recall problem (safety recall u65- reprogram powertrain control) and had them look at the new problem, too. The multi function switch was fine but the vehicle needed a new vehicle harness and would cost over $3,500 to fix and install. The dealer would have to order the harness because they do not have any in stock. The dealer charged $145 and kept the car for two days to tell me that. Have disconnected the battery several times in an effort to reboot the vehicle computer. Looking online this is not the only time this has happened. The problem is unresolved.
CategoryElectrical System:alternator/generator/regulator
DateOct 04, 2019
StateTX
Description
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the battery indicator illuminated and the vehicle shut down. The vehicle was towed to an independent mechanic who diagnosed and replaced the alternator. The failure was repaired. The dealer was not called. The manufacturer was contacted and stated that there was no recall. The failure mileage was approximately 75,000.
CategoryEngine, Power Train
DateOct 02, 2019
StateDC
Description
The oil filter housing on this car is cracked, leading to a oil leak and pooling problem which is a significant fire hazard issue to the passengers. This happens while driving and when the car is stationary causing a pool of oil to collect in car and drip on floor. This is a known problem - nhtsa has recorded a number of complaints from users (e. G. Id 11244788,11230350, 11193883 etc.). The company has also issued a service bulletin: sb-10058301-5939. *tt 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).'*jb
CategoryElectrical System
DateOct 01, 2019
StateKS
Description
Our daughter purchased this 2014 jeep grand cherokee and within 18hrs of purchase the jeep wouldn't start. The jeep does not respond to the push button start and no codes appear once the jeep is able to start. On one occasion driving down the road the dash lights blink then turn off and back on. It has left her stranded on at least 5 different occasions where it took over 2hours before it would start. The car battery has been replaced, key fob battery replaced, body control module, and the dealership is still trying to track down the problem. It's been in the shop for almost a solid month. She has only driven it the equivalent of 24hrs since all this started.
CategoryElectrical System
DateSep 28, 2019
StateCA
Description
Car shut off unexpectedly 3 separate occasions after being service by local service shop and dealership. It left me stranded in middle of street.
CategoryEngine
DateSep 28, 2019
StateNJ
Description
Oil was constantly running low, and on 2 occasions was found to be empty, even after oil changes. No signs of leaks or oil burning, so I assumed the dealership screwed up. Over the summer, the condensation from the a/c was leaving stains on my driveway, but still no signs of oil. A google search of a/c condensation water stains for my jeep revealed that the engine oil cooler might be the cause. Sure enough, an inspection revealed oil sitting around the oil cooler. I took it to pellegrino jeep and they confirmed the oil cooler had cracked and needed to be replaced. The repair cost me a little over $1000! Unless jeep redesigned this part, I will eventually experience another out of warranty failure. When jeep was contacted, they did not provide any help since my vehicle had 73k miles on it and was out of warranty. My contention is that there really is no way to determine how many miles were on the vehicle when the part failed. Its a known fact that jeep changed the design of the part from metal to plastic. The consumer should not be responsible for jeeps engineering errors. I'm fearful that my engine may have suffered irreparable damage, causing premature failure.
CategorySeats
DateSep 26, 2019
StateIN
Description
I am filing a complaint about the 2014 jeep grand cherokee headrest. On saturday, 09/21/2019, my driver's side headrest deployed while my car was in park. My 17 year old son was in the driver's seat when this happened. The headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel. Needless to say, we did not drive my jeep the rest of the weekend. I googled this issue and I am shocked at all of the online complaints about this type of headrest and yet, it fails to be a recall. If my son would have been driving, he could have wrecked, potentially killing himself, my daughter and me. All of the people posting their complaints online said jeep is not covering this issue, and customers are having to pay anywhere from $600-$1025 for the repair. This is a fact. I took my jeep to the dealership and they were going to charge me $1,017 to fix. This is not an appropriate way to treat loyal jeep customers. This is the sixth jeep I have owned. I filed a complaint with the fca and followed-up with a phone call several days later. Fortunately, the fca agreed to replace both of my headrest at no cost to me. The dealership has ordered the parts and I plan to get the new ones installed next week. I am filing this complaint because I feel this should be a recall and the manufacturers of the headrest need to make this right. The result could have been worse. I truly do not want this to happen to anyone else.
CategoryUnknown Or Other
DateSep 25, 2019
StateTX
Description
Makes buzzing noice, vibration from dash on drivers side. When I go 60 70 or more is starts loud then soft. Soft buzz and gradually gets louder. Does not do it all the time, but when it does it is annoying
CategoryUnknown Or Other
DateSep 25, 2019
StateCO
Description
After the recent recall was completed it's not hard for my car to shift into desired gear. It must have the breaks fully applied in order to go from neutral to drive on city streets if it gets bumped or going through a car wash. It has caused several occasions of the car wash location I go to to shut down because I can't get my car into drive in time. While hooking up a trailer I can not safely back up to it because I can't see, before I had to leave my driver door slightly open to navigate and now it auto shifts into park. This is extremely annoying. The worst part is I paid $600 for a 'back up system' from the manufacturer upon purchase- they only installed sensors and no camera! I complained many times but never got the attention or equipment I thought I purchased. Now that 'recall' made everything worse and almost cause accidents I never had an issue with before.
CategoryEngine
DateSep 23, 2019
StateNJ
Description
The car burns excessive oil, the only warning of this is the car shuts off power regardless of the speed and location (I could be driving 65 mph and it just shuts off power to the engine ) and the check engine light comes on. Anyone behind be can crash into me and there is nothing I can do. Jeep says the oil burning is normal. (5 quarts in 4000 miles is not normal) not having any warning notification of this is not normal.
CategorySeats
DateSep 23, 2019
StateSD
Description
Active head restraint (in front headrest) has very weak plastic parts that spontaneously break and cause this safety mechanism to deploy the headrest. This has a very high probability of causing an accident should this spontaneous deployment happen on the drivers side. This could occur without the automobile being in an accident. Fiat chrysler refuses to acknowledge the weakness of this safety mechanism even though this is an extremely common occurrence.
CategorySeats
DateSep 22, 2019
StateVA
Description
The headrest on the driver seat deployed while the car was stopped in park and not in an accident/collision. When attempting to rest the headrest it was clear that the plastic part that keeps the headrest from deploying was broken.
CategorySeats
DateSep 21, 2019
StateTX
Description
Passenger headrest deployed (violently and loudly sprung forward from its backing) during slow speed neighborhood driving for no reason. This could have caused significant harm to a passenger's head/neck had someone been sitting in the seat. The deployment itself was so loud that it scared and distracted the driver and could have caused an accident.
CategoryEngine
DateSep 19, 2019
StateCA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact took the vehicle to the dealer three times for an unknown emissions recall. The contact stated that the vehicle had to warm up for ten minutes before pulling out and accelerating into traffic. The contact stated that the failure recurred with the throttle response being delayed when attempting to accelerate. Auburn chrysler dodge jeep ram (1901 grass valley hwy, auburn, ca 95603, 888-268-8026) stated that the vehicle performed like other vehicles that needed the emissions reflashed; however, there was no remedy. The manufacturer was notified. The contact believed that the failure occurred after the emissions recall repair was performed. The failure mileage was 65,182. The vin was invalid.
CategoryEngine
DateSep 18, 2019
StateAZ
Description
Had the ecodiesel aem recall done, the drivability of the vehicle with the turbo lag can be dangerous at times, the lag can be several seconds, and when merging with traffic entering traffic you have no idea when it comes and goes.
CategoryEngine, Structure:body, Wheels
DateSep 18, 2019
StateIL
Description
My vehicle caught fire after sitting for 2. 5 hours and was completely damaged. The front end was completely damaged as the pictures will show. Interior was damaged
CategoryEngine
DateSep 18, 2019
StateNY
Description
Tl* the contact owns a 2014 jeep grand cherokee. Malfunction indicator warning had displayed vehicle would not properly accelerate faulty engine cylinder head the contact stated while driving at various speeds the vehicle would hesitate to accelerate and while idling the front end of the vehicle would vibrate. During the failure the 'malfunction indicator' sensor light had displayed. The vehicle was taken an independent mechanic who diagnosed that the engine cylinder head was faulty and needed to be replaced. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not notified. The failure mileage was 88,000.
CategoryPower Train
DateSep 18, 2019
StateTX
Description
Service shifter. Red dash warning that states "service shifter" comes on at random times during vehicle operation, while moving slowly in the driveway at highway speeds, while backing and moving forward. No rhyme or reason as to what will trigger the warning. Has been occuring for several months now.
CategoryEngine, Power Train
DateSep 17, 2019
StateIN
Description
After fca issued recall and required update done, dangerous driving conditions exist. The update is referred to as the v08 aem update. After update done suv became dangerously sluggish. When trying to accelerate to merge into traffic, power is dangerously low. This putting the drivers and passengers in danger when expecting suv to perform as pre update. Suv also began to lurch forward when coming to a stop, which if not paying attention could cause an accident to occur. In addition suv now shifts very hard, which doesn't purpose any safety issue, but does make the suv uncomfortable to drive.
CategoryAir Bags, Seats
DateSep 12, 2019
StateNJ
Description
While driving, the drivers side head rest was activated causing the active head restrain to be deployed.
CategoryElectrical System, Power Train, Vehicle Speed Control
DateSep 11, 2019
StatePA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.
CategoryPower Train
DateSep 10, 2019
StateFL
Description
I took my vehicle to the dealer for service and to allow them to perform a recall to the emissions system per the notice I received. I picked up the vehicle and went to pull out into traffic and despite leaving plenty of room to accelerate, the vehicle took a very long time to move over 15 mph despite pressing the pedal harder. I ended up impeding traffic as it took so long to get moving. This slow response continued for the first 15-20 minutes and improved some, but not to normal operation. It was already late in the day, so I thought I would return to the dealer the next day to see what the problem was. The next morning, the vehicle again has very long delays from the time you depress the accelerator and the time it actually moves. It again improved once it warmed up, but still feels like it is starting in 2nd gear and has an unacceptably long delay before it moves from a stop. I feel that this is a safety issue as the vehicle now cannot merge into traffic within a reasonable amount of time. In addition, the exhaust seems to have been regenerating the dpf multiple times as you can smell the odor and feel the heat in the floor of the vehicle. I am concerned that it may be overheating the exhaust which could pose a fire risk, as well as the lack of pedal response which could cause a collision if it unexpectedly loses power upon pulling across traffic. I have a message to the dealer, but have checked the recall related forums and have found that this is a known issue with this update, and that fca has no known fix. The recall letter stated that there would be no driveability impact due to the aem update and no significant impact on fuel economy. This supposed epa emissions recall has made my vehicle unsafe and increased the amount of fuel consumed.
CategorySteering
DateSep 10, 2019
StateIN
Description
Dealer told me I have a slow power steering leak with rack and pinion steering. Seems to be a common issue with this model and year vehicle that has potential safety impacts for potential fire, yet I don't show this as a recall affecting my vehicle.
CategoryStructure:body
DateSep 10, 2019
StateOH
Description
Bubbling of paint in multiple locations on the front rim of hood. Jeep will not cover since just out of 5 year warranty, however it is a known issue. *dt *tr
CategoryUnknown Or Other
DateSep 07, 2019
StateME
Description
My driver's side active headrest deployed without being in an accident and not moving. There are a couple of broken plastic pieces that allow to rest to deploy
CategoryAir Bags
DateSep 06, 2019
StateSC
Description
On 9/6/19 while traveling at a low rate of speed on a four lane road the driver's side headrest "exploded" propelling the front half of the headrest violently forward. This caused a hard hit to the back of my head that left me stunned. I was unsure of what happened until I was stopped at a light and could see that it had split forcing the front half into my head. If I had been traveling at a higher rate of speed or merging onto the nearby interstate that was my destination, this impact likely would have caused me to have an accident. The hit was so forceful that I am concerned it may have done some damage to my neck, so I may have to seek medical care. Once I got home I did a google search and found many reports and lawsuits regarding this defect in the active head restraint headrest on chrysler/ jeep products. I am the original owner of this vehicle and it has never been in an accident. Surely this issue merits a recall.
CategoryElectrical System:software, Power Train
DateSep 06, 2019
StateCA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The vehicle was taken to dch chrysler dodge jeep ram fiat of temecula (26845 ynez rd, temecula, ca 92591, (951) 225-4541) for a software upgrade per manufacturer recall number: v08. After the repair, the vehicle was inoperable. The contact mentioned that when the vehicle was started and the accelerator pedal was depressed, there was a delay in acceleration. The contact mentioned that the vehicle would not accelerate over 6 mph. The vehicle was taken back to the dealer for diagnostic testing, but the cause of the failure could not be determined. The manufacturer was made aware of the failure. The failure mileage was 49,000.
CategorySeats
DateSep 05, 2019
StateFL
Description
On 8-11-2019 I was driving straight on a paved road with my wife in the passengers seat at 35 mph. I heard a very loud pop and my wife laid forward on her lap in severe pain. The noise sounded like a gun shot. We both thought that my wife was shot by a gun. She yelled in pain. She asked me to check her head and neck for any signs of blood. I pulled over and checked her out. I noticed at that point the passenger side active headrest had deployed and struck her in the head. We were not in a accident or impacting anything. She had headaches, neck pain ,vomiting and loss of sleep for two weeks. I have called and e-mailed chrysler and they opened up a case. Chrysler sent out a inspector to inspect our jeep at the jeep dealership. This active headrest deploying is very dangerous. This has caused serious injuries. No more people need to get hurt because of these defective deploying active headrests. We need a mandatory factory recall issued. No more drivers or passengers need to go thru the pain that my wife experienced.*dt *dt *dt *tr *tr*dt consumer stated vehicle is fixed.*jb
CategoryPower Train
DateSep 04, 2019
StateNY
Description
I am having an issue with the jeep shifting into gear. The vehicle shifts really hard from 3rd to 4th gear. At times causes the check engine light to come on and stay on for a day or two. This has been happening more often. I had in the shop in spring when it started doing it but nothing could be found wrong with it. I just cant afford keep taking to dealership to have a diagnostic done on each time.
CategorySeats
DateSep 04, 2019
StateNJ
Description
My passenger side active headrest deployed while I was driving my vehicle down a local street in lincroft, nj. The vehicle had approximately 75k miles at the time. The vehicle was not in an accident and upon visual inspection the plastic part that latches into the fixture snapped off leaving the headrest permanently damaged.
CategorySeats
DateSep 03, 2019
StateIN
Description
The headrest on my 2014 jeep grand cherokee deployed. The vehicle was sitting in my garage. I tried to reset it but noticed the plastic brackets were broken and it cannot be repaired but needs to be replaced. I am very thankful that my child or myself was not driving at the time, not only does this have the potential to cause serious head or neck injury but also safety issue should this deploy while operating the vehicle.
CategorySeats
DateSep 03, 2019
StateWI
Description
Drivers headrest deployed for no reason. Car was parked. Plastic clip broken and cannot reset. Required to buy new headrest unit. Seen numerous complaints already filed.
CategoryPower Train
DateAug 30, 2019
StateFL
Description
The transmission electronic shift lever in my 2014 jeep grand cherokee is having problem in park and is it difficult to shift . There was a jeep recall # s49 and several more also issued but my local jeep/ chrysler dealer here in asuncion, paraguay refuses to honor the recall and fix this dangerous problem. Please note that in order to fill out this form and send it I had to put florida and a zip code. However I live and purchased the car from the dealer in asuncion : paraguay (garden automotores).
CategoryPower Train
DateAug 28, 2019
StateOH
Description
Started to hear a loud clicking noise coming from the engine compartment. Took it to byers jeep dealership in columbus ohio to have it evaluated . Mechanics say that the transfer case is bad and the transfer case module needs to be replaced immediately. The jeep grand cherokee clicking noise was heard while both in stationary and driving mode.
CategoryEngine
DateAug 27, 2019
StateUT
Description
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was at a complete stop, it idled low and the check engine indicator illuminated. The vehicle was taken to classic motors jeep chrysler (120 south main street, ritchfield, utah, (435)-896-444) where it was diagnosed that the engine cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 59742917. The failure mileage was 80,064.
CategorySeats
DateAug 24, 2019
StateWA
Description
Previously the clips on my passenger seat headrest came apart. I did file a report on that and jeep did pay to fix it. Now the clips on the same seat backrest have popped apart. These clips are obviously faulty as many other jeep grand cherokee owners have had the same problem. I believe the ntsb needs to look into this and issue a recall. I'm sure there are many jeep gc owners who have paid the over $700 bill to fix this and it is through no fault of their own but a defect that the manufacturer should be fixing. I rarely have passengers in my car and it is very well cared for. There has been no undue stress put on this seat whatsoever to cause this.
CategorySeats
DateAug 22, 2019
StateTX
Description
The driver's side headrest deployed when not in an accident. The vehicle had been parked and when I was getting in and barely touched the headrest it popped open.
CategoryElectrical System, Electronic Stability Control, Service Brakes
DateAug 21, 2019
StateTX
Description
Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of abs and esc system functions. Sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. This occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.
CategoryEngine
DateAug 21, 2019
StateMD
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the 4x4 warning indicator illuminated and the vehicle constantly leaked 4x4 fluids, including oil, fuel, and coolant. The vehicle was driven to darcars of waldorf (11755 bus park dr, waldorf, md 20601, (301) 843-5200) where the mechanic stated that the unknown part was on backorder. The vehicle was not diagnosed. The manufacturer was made aware of the failure and did not assist. The failure mileage was 77,412.
CategoryExterior Lighting
DateAug 21, 2019
StatePA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that there was a burning odor detected from the front of the vehicle. The contact noticed that the headlamps were overheating. In addition, the driver's side headlight failed to illuminate and was burned out. The vehicle was taken to fred beans chrysler dodge jeep ram (858 n easton rd, doylestown, pa 18902, (215) 348-7500) where it was diagnosed that the headlights needed to be replaced. The vehicle was repaired; however, the contact noticed that there were markings on the covers in front of the bulbs on each headlamp. The dealer informed the contact that an unknown headlamp unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000.
CategorySeats
DateAug 21, 2019
StateMS
Description
Pulled into parking space. Switched off engine and before removing seat belts to exit the jeep grand cherokee, the passenger head rest just exploded striking my wife on the back of the head. If this incident occurred while driving in traffic it would have caused me to take my eyes off the road, abruptly stopping to see what the noise was and check on her. If the driver's head rest did the same , it would surely have caused an accident. My jeep grand cherokee has not been involved in an accident therefore I believe this incident to be the result of faulty design dangerous to the occupants.
CategorySteering
DateAug 21, 2019
StateIL
Description
2014 grand cherokee laredo with
CategoryEngine, Power Train
DateAug 20, 2019
StateMN
Description
After receiving the v08 diesel emissions recall update, the truck is very sluggish to accelerate from a stop. Noticeable delay from pressing accelerator to forward motion. Almost hit numerous times as truck hesitated while pulling into traffic. Before the emissions recall this was not an issue. Very dangerous situation. Also some hesitation in shifting through the lower gears.
CategoryVisibility/wiper
DateAug 20, 2019
StateKY
Description
My cars windshield wipers suddenly turned on and would not turn off. Even after turning the car off and turning it back on they would still not turn off. I took it into the dealership I bought it from and they told me that the switch and motor would need to be replaced. I know this has been an issue with several other owners of this vehicle as I have researched it extensively. There have been several electrical problems with the car and I believe this is another issue.
CategoryElectrical System:alternator/generator/regulator, Engine
DateAug 19, 2019
StateCO
Description
The alternator in my vehicle failed and caused the car to stall while driving on the highway. There is a recall, p60 alternator but it is only related to the 3. 6l engine and I have the 5. 8l v8. There is also an advanced communication t3607112017 which seems to describe my vehicle and includes the v8 jeep but it is also not listed as a recall on my vehicle. How do I find out why my vehicle was excluded from the recall as my vehicle was affected.
CategoryUnknown Or Other
DateAug 19, 2019
StateNY
Description
Interior dash and door trim detaching from interior. Sharp carbon fiber trim can cause injury to occupant entering and exiting auto.
CategoryUnknown Or Other
DateAug 19, 2019
StateGA
Description
Service shifter light is on. I pulled up into my driveway and the light popped on.
CategoryEngine
DateAug 18, 2019
StateWI
Description
At 115,000 I noticed a puddle of oil under the car. Took it to a repair shop the diagnosed as a bad transmission pan and performed the repair at a cost of $390. 35. I picked up the vehicle from the repair shop and took it home. The following night I noticed a puddle of oil under the vehicle again and worse then when I took it in the first time. After further diagnostics it was determined the oil filter adapter housing was cracked and need replacement. I had the repair done at a cost of $1027. 03. After doing some research I noticed this seems to be an issue with the 3. 6 v6.
CategoryEngine, Power Train, Unknown Or Other
DateAug 17, 2019
StateWA
Description
Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. There is a hazardous dead spot/lag in acceleration from a stop. All driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.
CategorySeat Belts
DateAug 17, 2019
StateMD
Description
Seat belt tensioner have several hairline cracks on them (driver and front passenger). The passenger's side tensioner finally broke and pinched the seat belt and restricted the seat belt from retracting into the retractor in the side housing. We did not know the seat belt had a problem till one day my wife got in the car and went to put her seat belt on. She put the buckle in and the seat belt never retracted into the wall to properly fit her across her chest. A jeep dealership replaced the seat belt assembly ($329) plus $125 for labor.
CategoryElectrical System, Electronic Stability Control, Power Train
DateAug 16, 2019
StateNH
Description
Service 4wd illuminated on the dash. Traction control and abs lights lit up and cruise control disengaged while going down the road. The vehicle is now in the shop for an expected abs module failure.
CategoryEngine, Power Train, Unknown Or Other
DateAug 12, 2019
StateCA
Description
I recently had the ecodiesel update installed on our 2014 ecodiesel jeep grand cherokee. The statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ecm update. These are false statements as the updated has greatly impacted our vehicle! Fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place. The update is unsafe! My wife drives this car with our twin 15 month old boys. The lack in response of the turbo makes it unsafe while driving on the freeway. There is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. There is no responsivness in the throttle to feel like you have control over the car. We loved this car before the madated update (we live in california, we have to get the update to register the car). No we feel like the car is unsafe to drive with our children in it!
CategoryVehicle Speed Control
DateAug 12, 2019
StateNY
Description
Two months ago, our jeep dealership performed the v08 recall as per the epa/doj fca ecodiesel settlement. Since then, I've experienced lack of throttle response (lag), causing unpredictable and unsafe conditions when making a left turn at an intersection.
CategorySeats
DateAug 11, 2019
StateMI
Description
The active headrest in my 2014 jeep grand cherokee laredo deployed while driving on the highway without warning. The vehicle has never been in an accident and the headrest has no prior damage before this incident.
CategorySeat Belts
DateAug 09, 2019
StateWI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the front driver's side seat belt did not retract. There were no warning indicators illuminated. The vehicle was taken to burtness chrysler dodge jeep ram (located at 1421 w main st, whitewater, wi 53190, (262) 473-3072) where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 120,000.
CategoryElectrical System
DateAug 08, 2019
StateKY
Description
In 2018, the a/c first went out and we went to mopar to have it assessed. We were told it was not a "charging" problem but electrical and need the dealer. A few weeks later, without any intervention the a/c came back on. In june 2019, the a/c went out again and the dealer said "faulty tipm" and the repair with diagnostics would be close to $900. How does a 4 year old car with less than 50k miles incur a brain failure?! I guess it could happen but researching the topic I see jeep has a long history of faulty tipms with only 1 recall. Why does nhtsa allow jeep to rip off customers? It seems clear that jeep has a consistent history of installing faulty tipms so they can reap $1,000 repairs. You cannot see the a/c not producing cold air so I will skip uploading a picture.
CategoryElectrical System
DateAug 07, 2019
StateVA
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated while driving at 55 mph, when she heard an abnormal noise and she started to smell smoke. The contact stated she saw smoking coming from the under the radio. The contact stated no warning lights were illuminated. The contact was able to park near a gas station, where she was provided with a fire extinguisher and extinguish the the fire. The fire department was not contact or reported. The contact stated she was able to drive to her residence, but shortly after the vehicle failed to turn on. The contact stated the local dealer whitten brothers chrysler dodge jeep ram located at 10701 midlothian turnpike, richmond, va 23235, (804) 378-0707, where it was diagnosed as not associated with the manufacturer or assemble issue. The vehicle was not repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 94,000.
CategoryPower Train
DateAug 07, 2019
StateCO
Description
Vehicle had faulty dtcm (transfer case control module) at 73,000 miles. Faulty unit resulted in misreadings sent to transfer case causing transfer case to fail mechanically. No codes or artifacts left behind from fault. Dtcm and transfer case both needed to be replaced due to faulty control module. This issue is commonly reported online across jeep forums for vehicles using this dtcm, and fails commonly. When inquiring with dealership on repairs, dealer stated this part is known to fail commonly but no tsb has been issued. Opened warranty case with fca regarding failure of mopar branded part on vehicle. Fca warranty department was only willing to split repair cost 50/50 (vehicle outside of power train warranty) even after noting this is a known issue.
CategoryAir Bags, Seats
DateAug 06, 2019
StateTN
Description
The drivers side active headrest deployed without a collision. I was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. After stopping and composing myself and checking myself out as I thought I may have been shot. I realized the headrest had deployed. Contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty
CategoryAir Bags
DateAug 06, 2019
StateFL
Description
To whom this may concern, on february 23, 2018 I was driving on I-4 in orlando, fl when a passenger-seat bracket inside the headrest gave way. My wife was the passenger who actually stayed home from work the following day having neck pain. Neck pain diminished and she went back to work the next day. Sometime shortly after, I dropped off my car (2014 jeep grand cherokee summit) at the fields automotive for a headrest replacement. The dealership told me I had to reschedule as they had to order a new headrest. I went back to pick up my jeep and of course reschedule a time for replacement. When I dropped off my jeep again, I get a phone call stating that the headrest was not covered under warranty and the cost was well over $700. 00 (parts and labor) which I declined and went back again to pick up. A few weeks later I decided to order the headrest from factory oem parts in tampa, florida and had it shipped to my residence. Received new head rest, installed and wired in seconds. Headrest cost $443. 87 including shipping. Invoice is attached. Very upset with the time I spent on resolving this and the markup the dealerships are charging for the replacement. I investigated the damaged headrest and related the fault from a broken plastic clip. I still have the damaged headrest.
CategoryElectrical System
DateAug 06, 2019
StateMI
Description
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the limited functionality warning indicator illuminated. In addition, the forward facing camera that was attached to the windshield was defective. The contact drove to st. Clair chrysler jeep dodge ram (5224, 1250 s carney dr, st clair, mi 48079, 810-329-2100) where they performed diagnostic testing and gave him the contact a repair estimate. The manufacturer was notified of the failure and informed the contact that he would have to pay out of pocket for the repair. The diagnostic and repair specifics were not disclosed. The failure mileage was 60,900.
CategorySeats
DateAug 06, 2019
StateKS
Description
I was driving my 2014 jeep grand cherokee on the highway when suddenly something smacked me in the back of the head. I had no idea what happened so I pulled over and got out to see. It was then that I noticed the headrest had deployed and was separated and sticking forward. Luckily I did not receive any injuries from the smack to my head & also was still able to maintain my lane of the highway even though it scared me to death. I then took it into my local jeep dealership where I was greeted with a $679 bill for a new headrest and informed that since there is no recall I would be responsible for it. I'm appalled that this is acceptable and deemed safe. In what way is a sporadic smack to the head while driving safe? Let alone paying $679 for that smack to the head. There have been multiple accounts of this happening yet nothing has been done. Chrysler vehicles contain a critical safety defect involving the materials used in its active head restraint (ahr) system. The ahr systems are intended to quickly move forward in the event of a rear end collision, restraining and protecting the passenger's head to prevent whiplash. The ahr headrests are prone to deploy abruptly, even while the vehicle is being operated under normal driving conditions. When this deployment occurs, the headrest springs forward, striking the driver/passenger in the back of the head unexpectedly. Not only does this have the potential to cause serious head injuries to the driver/passenger of the vehicle, the defective headrest poses a significant public safety risk if it occurs while operating the vehicle on a highway or busy street. Inspections of the defective headrests show that inferior plastic that is prone to cracking was used for a critical bracket in the ahr system. There is no way to determine when and if the bracket will fail, causing the headrest to deploy and spring forward without warning.
CategoryElectrical System, Power Train, Visibility/wiper
DateAug 04, 2019
StateOH
Description
The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving. The next thing that occurs is the wipers will start on their own and can not be turned off. After the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced". Next another random message will appear and then the screen will go blank. This includes all digital functions of the dash. Such as speedometer, fuel gauge, tachometer, etc. Service engine warning lights are the only thing that will appear. The last time this happened on aug. 2, 2019 the car would not allow me to shift into park or turn the car off. I had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car. We have officially been to byers chrysler llc. 7 times and have an ongoing communication case with a corporate jeep care associate. We have mutiple videos that can be seen of the actions of the car. Three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs. It is unsafe to drive and is now at the point where it will not safely park and turn off. The image I am including states the the car should be shut off to engage park but it will not allow me to this. I have to pull the fuse while the car is still in gear and running with the parking brake on. This is as unsafe as it can get and there is no clue why this is happening. We have currently spent $1600 to fix the problem and have had no remedy.
CategoryUnknown Or Other
DateAug 02, 2019
StateNJ
Description
Leather dashboard is bubbling and jeep chrysler is stating I am no longer covered under my limited warranty. Extended warranty only covers power-train. The leather on my entire dashboard has started to bubble and I would like jeep to cover this expense. Vehicle is only 5 years old and has 65,000 miles.
CategoryAir Bags, Seats
DateJul 31, 2019
StateMD
Description
While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position. As stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release. This is a severe safety issue that needs to be addressed. The drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.
CategoryService Brakes
DateJul 30, 2019
StateGA
Description
Tl* the contact owns a 2014 jeep grand cherokee. While operating the vehicle, the brake sensor indicator remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brake booster shield was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer (palmer dodge chrysler, 11460 alpharetta hwy, roswell, ga) were notified of the failure. The contact was informed that the vehicle was not included in nhtsa campaign number: 17v572000 (service brakes). The failure mileage was 82,000.
CategoryEngine
DateJul 29, 2019
StateCA
Description
Chrysler (jeep) has a long running problem with exhaust manifold bolts breaking prematurely as in my case (75,000 miles). It is a common problem and places the occupants of the vehicle in danger due to exhaust fumes entering the passenger compartment, in addition to extremely hot exhaust gases creating a fire hazard in the engine compartment. Chrysler will not warrant "fasteners" or fix the issue in it's manufacturing plants and leaves the owner with a very large bill to fix it. Can you please research and make chrysler responsible for continuing to allow a known and dangerous situation to continue? I have called chrysler and filed a complaint and request for assistance
CategoryEngine
DateJul 28, 2019
StateNY
Description
The most recent recall to correct engine programming to meet emissions has had a severe impact on engine and vehicle performance. There is a several second delay in acceleration from when the the accelerator pedal is pressed to when the vehicle responds and begins to move, that did not exist prior to recall repairs. This delay is most noticeable from a standing start. The delay in acceleration is a safety concern because when the driver makes a decision to accelerate and the vehicle does not respond accidents could occur.
Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones
15 COMMENTS
  • Disappointed J

    Late model Jeeps are made like garbage. The dealership service employees are a-holes which does not help either. I bought my 2014 Grand Cherokee Limited with 31k miles in April, 2017. I bought this car over a 2013 BMW 535XI which would have obviously been the better choice. There has always been some sort of issue since the late 30s of mileage. Now, 27 months and 16k miles later the issues are getting worse. The transmission doesn’t shift smoothly anymore, I hear a ticking noise from the front end and I even had to replace my entire shifter for $1,200 and these jerkoffs wouldn’t give me f-ing penny! I am in college and starting a real estate investing business and buying a new car would hinder the start of my new business.

    I am VERY disgusted with Chrysler and the morons that are employed at the dealerships. I remember the older Jeeps (2013 and older) were INDESTRUCTIBLE, they would go and go and go!

  • Kelli

    I have the 2014 Jeep grand Cherokee Summit Diesel I have had it for 3 years now and this last year of this is kicking my ass because everything is going bad . First is the u conect problem it never really gets fixed they say it is but always goes back to not working . Second problem was my windshield wipers work when they want and high beems never work correctly sensors just do not seem to pick up cars or rain correctly. My new problem and in the shop now it won’t start I push the start and nothing the jeep thinks its running but it not . I got rid of a BMW X 5 for this jeep because I didn’t want the problems of the BMW but now i see jeep is far worse. I will never buy a Jeep again.

  • Kevin

    I purchased my 2014 Jeep GC Limited in June 2017 w/ 40,000 miles on it (certified), 52,000 mi currently, no problems so far-how can I forestall or pin point/detect any of the above problems mentioned above in the threads before the damage the SUV?-thx

  • Lea M

    I have a 2014 Jeep grand Cherokee that constantly needs parts. Now my left blinker doesn’t work and they are telling me that it’s $600 to replace it The back Leison plate bulb was $200 to replace They make these things so the individual person cannot repair them on their own I cannot afford to keep doing these things $600 to replace blinkers is insane.

  • Luzuko N

    In 2017 my wife was on the road on my 2014 jeep grand cherokee. Suddenly the brakes failed and the fluid was leaking. The dealer towed the vehicle and the brake booster was replaced. Currently there is a slight kick on the gearbox whenever I accelerate or decelerate.

  • James W

    I purchased my 2014 Grand Cherokee Overland 12/18. The engine has just started ticking in an awful way. (97k miles) Of course, the manufacturer states my factory warranty coverage has JUST expired, and I’m on my own. They explained to me that my vehicle was manufactured at a different location so there is no correlation to the problem of the previous 3 year run that has rendered them to extend the warranty to 7 years/ 150k miles. I’m not convinced. This is obviously an ongoing issue with this run of vehicles. What are our options as far as a class action lawsuit to protect the 2104 owners?

  • Shantele G

    I have a 2014 grand Cherokee overland. I have a blind spot sensor needs service alert that comes up and the radio volume goes out but the radio stays on and my if the sensor alert is on the left gate does not open. It is intermittent so the dealer can not get it to do it when it is there. Once the sensor alert goes off the volume comes back on and the lift gate will open. So annoying that no one can figure it out!!! Help! So many issues with this thing and I will never buy a jeep again!!!! I can’t sell it cause can’t get enough for a trade in to pay the loan and I would not feel very good about private sale. It’s a lemon!!!

  • Ira B

    I am the only owner of my 2014
    diesel Jeep Grand Cherokee and last year I have had engine problems with it. The problems have been with the diesel engine. The first problem started when I made a left hand turn and the car decelerated and started bucking when I gave it more fuel. It was towed to the Jeep dealer where they had it for over 6 weeks trying to get to the problem. They had Chrysler corp involved in trying to remedy the problem. I got the car back and started to drive it from the dealers home when the engine light came on, AI returned ti and they kept it for a few more days and returned it to me thinking they fixed the problem, Within the week the car engine light came on and back to the dealer for two more weeks and then returned to me. A few weeks after that the engine light came on and then in two days it went off. A month from that problem light coming on and then going off the engine light is on again and we are not near a reputable dealer to have them look at the engine and try to fix it. What are my recourse’s with Chrysler jeep to get this item repaired or have the care replaced by
    Chrysler since no one will buy a car with an engine warning light and they certainly will not give us a fair market value on a trade-in.

  • Paula

    I have a 2014 JEEP GRAND CHEROKEE OVERLAND. I purchased the vehicle Dec 08,2013. I now have 54,700 miles and recently it went into the JEEP dealership in Walnut Creek, Ca for an oil change on 1/27/18. I was advised by the service technician my radiator had a crack and needed to be repaired. Unfortunately, my Mopar 5 year warranty expired in December 08, 2018 which covered up to 60,000 miles but the warranty expired because I reached the life of the warranty. Anyhow, the radiator was not covered and I had to pay out of pocket. :(. Then on 1/24/19 the JEEP was hesitating and was misfiring. I took it into the JEEP dealership and it was diagnosed with a faulty coil that had gone bad. MY JEEP has within the last month had two major issues and I’m concerned since an extended warranty on a used vehicle is pricey should I sell before more major issues or concerns start occurring? Would love to hear from anyone that could leave me with some insight. Sadly, I like my JEEP but worried that this could be the beginning of a costly up keep. Thank you for your time.

  • Tracy P

    My 2014 Jeep is kicking and has a loud ticking sound. No warranties! What can I do about it!

  • whitted

    I purchased my 2014 Jeep in December 2018 and in less than 30 days my vehicle started to jerk and act as if it was gonna cut off. I took it in they couldn’t find anything wrong. Since then my vehicle works one day and the next day it doesn’t want to start. I purchased a battery because they said the battery was bad. It’s still doing the same thing. My wiper blades turn on by themselves. All the lights on the dashboard light up from service transmission to telling me I’m in park when I’m driving the vehicle. I’ve taken it to the dealer several times for them to tell me nothing is wrong with my car but I cant drive it because it will not start up. My key fob is not recognized in the car, I took my car to a different carshop not the “dealer” they told me that its the computer control module. I was told from my extended warranty company that’s covered however the total cant exceed the amount of the car and since I have 14 modules no guarantee that I will not come out of pocket. I’m still paying a car payment on a vehicle I have not been able to drive for months.

  • Andrea M

    I bought my 14 grand cherokee Oct of 17 as well. Just took it in for ticking sound and had to get new risers, lifters, intake valves, and cam shaft replacement. All covered under warranty.

  • ANNETTE H

    I purchased my 2014 Jeep Grand Cherokee the same month, 2017 and it too is making a gawd awful ticking sound. After reading a lot about this issue, it is definitely disheartening to read about. I am in the process of filling out this form attached to this website.

    I took my Jeep in for repair yesterday 11/7/18. They are trouble shooting it to find the ticking/tapping problems for my extended warranty to pay. Will the manufacture pay for my rental car, current repair, loss wages and future repairs? I do not see this on the NHST website for a recall, and the dealership said it is not for my VIN number…BS…

  • Cassie B

    I purchased my 2014 Jeep Grand Cherokee the same month, Oct. 2017 and it too is making a gawd awful ticking sound. After reading a lot about this issue, it is definitely disheartening to read about. I am in the process of filling out this form attached to this website. I wish you good luck.

  • Brandon Q

    I purchased a 2014 Jeep Grand Cherokee back in October 2017. I understand there is a manufacturing defect with this vehicle. the problem I am having are the lifters all starting to become worn prematurely, they are making a sound that is not normal. Through research I have discovered that others are having problems with the same issue. I would like to know if anything can be done. thanking you in advanced.

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