Roquemore & Roquemore Inc or RRI is a third-party collection agency based in Texas that specializes in asset location and repossession. RRI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including harassment and improper contact or sharing of information. If you have been contacted by Roquemore & Roquemore, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Roquemore & Roquemore, Inc. is a legitimate collection agency founded in 1985. The BBB established a profile page for RRI in 1994. RRI is listed as a collection agency that “locates collateral for insurance companies and lenders.” Buzzfile estimates Roquemore & Roquemore’s annual revenue at $5.4 million and the size of its headquarters staff at 50 employees.
According to its website, Roquemore & Roquemore “is the nation’s oldest continually operating professional skiptracing company, with a recovery record of more than $2 billion in assets returned to… clients.” RRI’s “pursuit of excellence is reflected in every aspect of our performance… with a reputation…built on innovation, consistency, and exceptional customer service.”
Roquemore & Roquemore’s website identifies 5 distinct areas of business focus. Their Skip Tracing division specializes in “identifying reference points of a borrower sufficient to lead to contact with that borrower and, in an ideal outcome, facilitate recovery of valued collateral belonging to the lender.” Their Repossession Management division specializes in repossession of collateral using a coordinated approach combining location technology and industry knowledge. RRI’s Remarketing division assists in the liquidation of recovered collateral by coordinating the efforts of remarketing companies, auctions, and repossession agents. RRI’s Portfolio Management division uses technology to continually assess data about collateral and borrowers to maximize profit for RRI’s clients. RRI also advertises a Strategic Partnership division, in which they advertise their affiliation with many professional associations and corporations, including State National Companies, Allied Solutions, DRN (Digital Recognition Network), PAR North America, Auto Financial Group, OpenLane, Thomson-Reuters, Experian, Lexis-Nexis, and Carfax.
Roquemore & Roquemore’s website does not offer any information about its regulatory compliance policies. Their Borrower’s Resources page states that they “train…their workforce to conduct all borrower communications with respect and decorum.” However, the links and references on this page lead to unclaimed websites that act as hubs with links to little-known debt counseling sites.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of March 2018, the BBB has given Roquemore & Roquemore a rating of F. The BBB has closed 13 complaints against RRI in the preceding 3 years, with 7 complaints closed in the past 12 months. Almost all of those complaints allege problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 4 complaints against RRI. Justia lists at least 3 cases of civil litigation involving Roquemore & Roquemore.
Roquemore & Roquemore, Inc.
310 E I-30, Ste. 200
Garland, TX 75043
Telephone: (800) 500-7855
Website: https://www.roquemore.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Roquemore & Roquemore would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Roquemore & Roquemore cite extremely aggressive, hostile, and abusive conduct on the part of RRI representatives, as well as attempts to repossess property for which they do not have a lien or judgement. In October 2015, a complainant indicated that RRI had repossessed his car even though he had no debt with RRI, any car dealer, or anyone else. Allegedly, Roquemore & Roquemore had indicated they were in possession of a lien to collect for a debt of $14,000. To satisfy the debt, the complainant indicated that RRI representatives “stole” his car. According to the complainant, he purchased the car in February 2015 with cash and assumed no debt and no lien, owning the car “free and clear.” He indicated that the “firm … he had bought the car from gave…him a free and clear title from NYS” Department of Motor Vehicles (DMV). As a result, he accused RRI, “the Municipal Credit Union, and the car repossession corporation” of theft and indicated his decision to “bring a criminal and civil complaint in NYS Supreme Court if …his car is not returned or…if he is not reimbursed for…the purchase price.”
In response, Roquemore & Roquemore indicated that the “account was assigned…with a current PA title, with current lien, all of which … was verified with PA DMV as the current lien/title.” In addition, the “location of the vehicle was provided…by the lien holder with instructions to honor the PA title/lien.” RRI claimed that the “vehicle was returned in the same condition and the consumer signed off on all releases several weeks ago.”
The complainant rejected the attempted resolution, insisting that the “car was stolen… with no legal justification.” The car owner’s “title issued by NYS DMV was free and clear. The seller… had a lien-free NYS DMV title.” The complainant restated his claim that he owned the car free and clear and had paid with cash. In addition, the complainant indicated that “the car was damaged and out of…his possession for three weeks for no valid reason.” Despite RRI’s claims, the complainant insisted that “errors, mistakes, and negligence are no justification for the illegal taking of someone ‘s property and the damages suffered.” He said that RRI “did not do their homework…and were unprofessional and negligent” and that they should “be blackballed in the industry for their negligence, stupidity, and complete unprofessionalism.” Roquemore & Roquemore did not provide any further response.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“I won’t be afraid to contact you or recommend your services to others for applicable legal issues. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I’m most grateful. I can not say thank you enough!”
“I received outstanding professionalism from the own staff. I had a horrible experience when trying to solve a debt. 1 debt collector associate said she would speak to the prosecutor’s office and another representative told me that when I called the office back he would call the police and have me arrested. I had been insulted, mocked, and threatened, and feared that the police would appear at my door any given moment.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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roquemore and roquemore keep harassing me , calling family that i never see or talk to one assosiate talked to me like i was a punk and he threatened me saying he will never stop calling
Roquemore calls and texts me nonstop also calling family members so bad to the point that they called my uncles ex wife asking about me. Would prefer email or text response if at all possible as I am at work currently. Thank you
This company started calling me a few months ago trying to contact my son. I passed the information on to him. He called and left a message but they never called him back. This man would call my house every day and leave a message. About 2weeks ago a woman started leaving voice messages on my home phone. Again I passed the message to my so. When he called the woman was very rude talking over him and not letting him ask or answer questions. Now she started calling my cell phone leaving messages. Today she called my place of employment I again passed the information on to my son. I decided to call her back to ask her to stop harassing me concerning this issue. She was extremely rude and would not let me get a word in. What can be done. The company is Roquemore and Roquemore. 214-432-3556. Her name is Lana Carter
Today I received the following text on my phone: “Hi this is Laney Morris with Roquemore and Roquemore. I’m trying to reach Lynn Yost. Please call me regarding file # 792759. Thanks.”
Lynn Yost is my wife. She is 67 and retired. She has never borrowed money, nor financed anything as such. Our house (mortgage) has been paid for since 2013. We absolutely do NOT know what they are talking about. We do not have any idea.
I text this back to them and asked them what in the world are they talking about. I have not received a reply yet.