Monarch Recovery Management is a collection agency based in Pennsylvania. MRM has received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including attempting to collect debts not owed, failure to provide verification of debts, and misrepresentation. If Monarch Recovery has contacted you, find out what your rights are before you respond.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Monarch Recovery Management is a legitimate collection agency, founded in 1973 and incorporated in 2009. The BBB established a profile page for MRM in 1994. Monarch Recovery Management is listed as a collection agency. Buzzfile estimates Monarch Recovery Management’s annual revenue at $8 million and the size of its headquarters staff at 130 employees.
Monarch Recovery Management collects on all sorts of debts. These include credit card, healthcare, automotive, and utility debts. They also collect on behalf of debt buyers and property managers.
In order to collect debts, this collection agency uses a number of traditional tactics, including auto dialing (otherwise known as robocalling), writing series of letters, and data collection via skip tracing software. They claim to make at least four phone calls to every new account in the very first week.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2017, the Better Business Bureau reported 21 closed Monarch Recovery Management complaints within the previous three years, including 8 closed Monarch Recovery Management complaints within the previous 12 months. The BBB gives Monarch Recovery Management an A+ rating. In addition, Justia lists 17 complaints filed in federal court in the past year alleging violations of the Fair Debt Collection Practices Act, and one alleging violations of the Telephone Consumer Protection Act. Furthermore, the Consumer Financial Protection Bureau (CFPB) lists 26 closed complaints for 2016.
Monarch Recovery Management
10965 Decatur Road
Philadelphia, PA 19154
Phone Number: 800-220-0605
Website: https://monarchrm.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Monarch Recovery would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Get Free BBB A+ Attorney. Call 475-277-1600 NOW
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In 2019, Monarch Recovery Management, Inc. was the defendant in a proposed class action filed by a New York consumer who alleges the collection agency falsely implied that his charged-off debt was subject to interest and fees. The suit focused on a letter sent to the man in January 2018 concerning an obligation originally incurred on a Synchrony Bank account. According to the case, the letter stated, “As of the date of this letter, you owe $12074.33.” By indicating that the balance was due “as of” a certain date, the letter, the suit says, misguided the plaintiff into thinking the balance could increase at a later time. In reality, the case points out, the debt was charged-off and was no longer subject to interest and fees.
In 2014, the Fourth Circuit of the U.S. Court of Appeals affirmed a lower court ruling that Monarch Recovery Management violated the Telephone Consumer Protection Act and granted summary judgment to the consumer. In district court documents for Lynn vs. Monarch Recovery Management, it appears that the consumer alleged that the debt collector robocalled the consumer 37 times. When the consumer answered the phone, he heard a prerecorded message asking for people who did not live with the consumer. Monarch Recovery Management argued that the calls were exempt from the TCPA because it called a landline. However, the consumer alleged violation of a different TCPA provision, namely the provision prohibited robocalls without consent when the consumer is charged for the call. In this case, the consumer’s phone number was shared by a VOIP service for which he was charged. The appellate court declined to hear oral arguments, saying that the lower court’s ruling in favor of the consumer stood.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“Your team of legal professionals is truly excellent. They listen, guide you step-by-step, keep your best interest in mind, and fight hard for you. A simple “thank you” does not go far enough.”
“My attorney was able to reach a settlement for me today in this case. This settlement was at my request, and I am very pleased that she was able to help me in resolving this issue. She has been great to work with, very professional at all times, and has the ability to present options in a straightforward manner that I could understand. Words cannot express how much I appreciate the help I received from her in this confusing and frustrating case.”
“I’ve got to admit, I wasn’t sure of y’all at first but you proved me wrong. You not only got the calls to stop but you got the company to dismiss the account for good! Thank you so much! It was more than I expected.”
“After a few months of frustration with a debt collector, I eventually called Lemberg Law. It was among the best financial decisions I have ever made. Jody and her staff were comprehensive, useful, and above all else powerful. I highly recommend their services and thank them for their continual efforts.”
The short answer is yes. We can help. Call us today.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
See more posts from Sergei Lemberg
Monarch keeps calling me, with only saying it is a Business matter and calling me with different numbers. I read what they are, and I am currently with Freedom Debt, which has consolidated everything that pertains to my credit. I want Monarch to stop harrising me
They were calling me twice a day for about a week before l blocked them. They have tried with other numbers but is either silence or a robot call saying “this a call is in an attempt to collect a debt.” They started call my family and asking they if they knew anything about this. I get a new letter a least once a week but by the time the get here any “offers” or “must pay by dates” are past or only days away. They even started emailing me. Then I started getting these robots calls saying *unclear sounds* has filed a case against you. If you do not act now a lien will be put against you.” Then it gets fuzzy again they mention arrest and you need to press 1 now to talk to someone about your case.
I have blocked them on everything at thise point but wondering if I should let them through to show how many times they are calling and emailing.
They have also been calling me from the 844-205-2138. I pick up the phone, and they say nothing and/or hang up loudly in my ear. I am tired of since they call between 8:05 am and 8:25 am. I have 17 calls on my caller ID from this number. I will be sending them a no contact letter using the address provided here on this page. I do not owe anyone that requires a debt collector.
They have also been calling me at the 844-205-2138. I pick up the phone, and they say nothing. I am tired of this I work from home and can’t keep having them interrupt my business.
Monarch Recovery calls my home phone number at least two or three times a day. These are annoying hang up calls, no one speaks. This has been going on for weeks despite my sending a “stop harassing me” letter to the address listed on this site for Monarch Recovery. I have no overdue accounts that I know of and there are no overdue accounts listed on my credit score with Equifax or Trans Union. Calling home phone and my cell
Called me 19 times on my cell phone in a 14 day period. I owe no one money. Don’t leave a message.
monarch recovery management has been sending mail for some of my family members to my house why I don’t want my family mail stop sending it to my house
You are calling and calling. We have numerous times responded to your automated calls saying that person does not live here and you have the wrong telephone number. STOP CALLING. Check your records and get them straight our last name is Boisvert not Steffins not even close. If we continue receiving these phone calls we will consider them as harassment and we will consider other actions that can be taken. REMOVE OUR PHONE NUMBER OFF YOUR SYSTEM.
So far Monarch Collections management has called me 3 times and every time I have answered they have hung up. The number that has been calling me is 844-205-2138