Metro Collection Service or MCS is a third-party collection agency based in Colorado. MCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper communication tactics and threatening to take actions that cannot legally be taken. If you have been contacted by MCS, understand your rights before taking action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Metro Collection Service, Inc. is a legitimate collection agency, founded and incorporated in 1989. The BBB established MCS’ profile page in 1992. MCS is listed as a collection agency that offers third-party collection services for commercial clients. Buzzfile estimates MCS’ annual revenue at $1.2 million and the size of its headquarters staff at 13 people.
According to its website, MCS is “a locally owned and operated collection agency.” Metro Collection Service is “licensed by the Colorado Collection Agency Board, and bonded to protect our clients’ funds.” MCS’ goal is to “help solve one of the most frustrating, exasperating problems of…business — bad debt.” As a third-party, MCS is “less hampered by the relationship clients have had with their delinquent customers, and will approach collection in a straightforward, firm manner.”
As a full-service third-party collection agency, Metro Collection Service collects “all types of consumer and commercial debts,” including medical providers such as doctors, dentists, medical offices, and hospitals; property management companies collecting delinquent rent from apartment tenants; banks and credit unions collecting delinquent loans and NSF checks; and retail businesses seeking assistance with accounts receivable and bad checks.
Metro Collection Service does not offer detailed information about its compliance policies, but indicates that it “hires only collectors with extensive experience and full knowledge of all federal and state laws. MCS has a strict code of ethics, keeping our clients’ good reputation in mind.” MCS’ website is client-facing and does not provide references or links to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 8 complaints against Metro Collection Service in the past three years, with 4 closed in the past 12 months. The majority of those complaints allege problems with billing and collections, but there are also complaints about advertising and sales. Since October 2015, the Consumer Financial Protection Bureau (CFPB) has received 16 complaints about MCS. Justia lists at least 3 cases of civil litigation involving Metro Collection Service.
Metro Collection Service, Inc.
2600 S Parker Rd., Bldg. 4, Ste. 340
Aurora, CO 80014
Telephone: (303) 696-6163
Website: https://www.metrocollections.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely MCS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Complaints against Metro Collection Service cite problems resulting from inaccurate documentation and attempts to collect debts not owed. In July 2016, a complainant indicated he had been contacted by MCS for a delinquent bill for a storage unit. The complainant insisted that after closing out the storage unit and moving out his items on the 4th of the month, he paid the remaining balance for the month. He informed the manager he would not be renewing or returning and did not sign any agreements indicating otherwise. He also indicated homeless people occasionally slept in the units. In addition, he had had some items stolen from his unit and had filed a police report. The collection letter and associated documentation from Metro Collection Service indicated some pallets had been left in the unit, and the complainant was concerned that they may be retaliating as a result of his having filed a police report, especially because the delinquency that appeared on his credit report had the wrong date and year. In response, MCS confirmed that they had sent the collection notice to the consumer at the request of the storage facility. They initiated a deletion request with the credit reporting agencies and forwarded his dispute to the storage facility.
In April 2015, a complainant filed a dispute about move-out costs from a property management company. The complainant indicated that the collection notices from Metro Collection Service indicated charges for property damage and cleaning costs that were unsupported and undocumented. Her dispute was dismissed with a vague description of a cleaning bill for carpet stains. Her request to have the charges dismissed was not acknowledged. She also contacted the property manager directly and did not receive any satisfactory reply after supplying documented evidence that she was not liable. Although she indicated she could pay the bill, she insisted she was troubled by the principle of a property management company and a collection agency attempting to force her to pay charges that were obviously fraudulent. In response, MCS agreed to cancel and close the account and request that the credit reporting agencies delete the item from her credit reports.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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MCS is trying to collect on a debt charged to a Visa credit card on behalf of Club Pet DIA. Per Visa, that debt went to pre-arbitration and was settled in my favor. MCS has offered no supporting information to justify collecting this debt. MCS simply sent me a letter stating that they represented Club Pet DIA. In other words, MCS did not know that the debt was charged to a credit card nor was MCS aware that this issue had been settled via pre-arbitration. MCS has not provided a copy of any contract language or provided proof that Club Pet DIA has had any contact with me prior to placing the debt with MCS.
they call at inconvenient times.while sleeping ,eating driving.The don’t identify themselves and they make threats.