Class Action Investigation
Lemberg Law is investigating consumer complaints regarding the 2020, 2021, and 2022 Kia Telluride. Clients have been telling our law firm that the windshields for the Telluride appear to be faulty, soft, or defective, causing cracks and needing replacement as a result.
**ATTENTION: if you are a current owner of a 2020, 2021, or 2022 Kia Telluride and have had to replace your windshield, we’d like to hear
from you for a possible Class Action investigation against the automaker. So give us a call. Our services are absolutely FREE to you. Click 844-928-4443 ☎ NOW for a Free Case Evaluation. Or go ahead and fill out our Contact Form.
Yes, the National Highway Traffic Safety Administration has over one hundred reports from vehicle owners regarding this issue across the 2020 and 2021 model years and even though the 2022 model hasn’t been available for that long, there are already windshield cracking complaints for 2022 as well. Kia issued a “Customer Satisfaction Initiative” for this issue instructing dealers to replace impacted 2020 Telluride windshields. Furthermore, Kia sent a letter to Telluride owners regarding this initiative and the offer to reimburse customers for out-of-pocket expense previously incurred due to this issue. Kia has yet to issue any guidance for the 2021 or 2022 models.
Many complaints state that the windshield cracked while driving either completely spontaneously or from a small rock.
One NHTSA user wrote regarding the 2020 Kia Telluride, “This is my second report. My windshield on my …… Telluride is cracked again. This time it’s on the passenger side of the windshield. It’s a long crack that starts at the A-Pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I am the only driver. I never saw or heard anything hit the windshield this time. It cost $1,500 dollars to repair it last time, which was four months ago. It’s going to get expensive if this keeps up. I have no idea how this occurred.”
I purchased the 2020 Kia Telluride on 04102019. On 050319 a small rock hit my windshield in the middle of the drivers view. I was on an interstate traveling 65 mph. The windshield had a deep chip and it spiderwebbed out. The windshield was replaced. On 09072019 I got into my kia and on the passenger side a large crack is visible from the A pillar about 10 inches long. I never heard or saw anything hot the windshield. I am the only driver. It will have to be replaced again.
Driving on a city street, I noticed a tiny crack coming down from the top of my windshield. By the time I got home (10 minutes), it was spread across the entirety of my windshield. I’ve been waiting since June for a replacement windshield
While driving down the highway going maybe 45 mph, something flew up and hit the windshield causing a large chip and spiderweb to form immediately. Whatever hit the windshield was so small I never saw it. This has happened plenty of other times in other vehicles without causing any damage.
Yes, vehicle owners are reporting the same issues as the 2020 model.
A vehicle owner from Michigan stated in their NHTSA complaint:
While driving, small amount of snow fell from roof on to windshield and was unable to see the road clearly. Wipers were unable to lift the small about of snow to clear the windshield. Luckily I was not on a busy road an was able to stop. After clearing the small amount of snow the wipers were able to function.
A 2022 Telluride owner from Wyoming stated in their complaint:
Windshield easily cracked with a small small kick up in snow. Several small chips in the windshield for low visibility in a car with less than 1500miles on it. Several groups of telluride owners report the same problem on 2020-2022 models
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It is possible that your Telluride is a lemon. Allow our experts to work on your lemon compensation at no cost to you. The law requires Kia to pay the legal fees for your claim. Every year, automakers buy back, replace and pay cash settlements because of thousands of lemon cars. You just need the right professional working on your side.
If your Kia Telluride’s windshield is showing signs of cracking or has been replaced and you are interested in becoming a class action plaintiff, complete our case evaluation form or call us at 844-928-4443
The Kia Telluride is marketed as a vehicle that excels about the others in its class. To do this, the ride must be insanely comfortable, which it’s clear that it is not.
One NHTSA user has illustrated what many drivers find with this model. “Shortly after purchasing this AWD vehicle, there is a distinct vibration at highway speeds. The vibration starts at 67 mph and is there until speeds exceed 75 mph, where things start to smooth out once again. There is also an odd noise inside the vehicle while the vehicle is traveling in this speed range. Vibration is felt in the steering wheel, gas pedal and bottom of seats. Rear seat occupants also feel this vibration. Local dealer has road force balanced the tires but has made no improvement. There definitely is a serious drivetrain issue causing this vibration. Very disappointed with the Telluride as a result of this, but honestly, disappointed in the Telluride altogether.”
There aren’t any particular service bulletins that deal with this issue directly. However, Service Bulletin #TSBCHA097 does instruct the technicians to inspect the steering shaft universal joint. They don’t claim there is any problem, they simply desire to review it for “proper installation.” They claim that this action was only taken because there was one instance of decoupling found during a regular inspection. The company also makes it clear that this inspection doesn’t need to be performed with customer notification.
Even though they aren’t planning to tell customers about the problem, they later talk about the severity this might cause. Technicians are to “NOT release the vehicle to the customer until directed to do so. That means plenty of drivers are operating possibly affected vehicles and aren’t aware of it at all until they go in for regular service. At which point, drivers find out that they can’t have their vehicle back because of a safety issue. Sounds like recall material. Of course, the Telluride needs to live up to its motto and create plenty of adventures – sitting at the dealership is just not one of them.
PURCHASED 2020 TELLURIDE SX AWD ON JUNE 8TH IN LOUISVILLE. UPON DRIVING IT HOME TO CINCINNATI, I NOTICED INTENSE VIBRATIONS IN THE REAR AREA WHEN THE SPEED WAS BETWEEN 66MPH AND 72MPH.
TRY ONE) TOOK IT TO SERVICE IN CINCINNATI AND TRY ONE WAS TO BALANCE WHEELS ? DID NOT HELP.
TRY TWO) SERVICE KEPT IT FOR A FEW DAYS AND CALLED KIA TECHLINE. THEY SAID TO CHECK OUT OTHER TELLURIDES RIGHT OFF THE DELIVERY TRUCK. FOUND THEY ALSO HAD PROBLEM. KIA TECHLINE CLOSED THE CASE SAYING IT MUST BE NORMAL.
TRY THREE) TOOK TELLURIDE TO A DIFFERENT SERVICE DEALER WHO ALSO CALLED KIA TECHLINE AND PRESSED THE CASE THAT THIS IS A REAL PROBLEM ? OWNER IS NOT CRAZY. AFTER 16 DAYS, I AM TOLD THAT I WILL HAVE TO WAIT UNTIL OCTOBER 8TH FOR A DRIVE SHAFT TO COME IN.
HERE IS WHAT THEY FOUND:
1) FOUND SLIGHT BEND IN PASSENGER REAR AXLE AND REPLACED IT. DID NO GOOD.
2) DROVE WITHOUT REAR DRIVE SHAFT AND VERIFIED THAT VIBRATION STOPPED.
3) WERE TOLD TO CHECK TRANSFER CASE OIL FOR METAL FILINGS – FOUND WHAT LOOKED LIKE GOLD PAINT FLAKES. KIA WAS INTERESTED, THEN NOT INTERESTED. WAS THIS DAMAGE FROM VIBRATION?
4) TRIED TO GET REAR DRIVE SHAFT BALANCED AND NO ONE AROUND CINCINNATI COULD DO IT.
5) KIA TOLD SERVICE TO REPLACE REAR DRIVE SHAFT. IT WILL ARRIVE AT OR ABOUT OCTOBER 8TH
6) TOLD ME TO PICK UP TELLURIDE AND WAIT FOR PART.
I PURCHASED THIS VEHICLE ON JUNE 8TH AND THE PROBLEM WAS THERE RIGHT AWAY. IT WILL BE 4 MONTHS SINCE PURCHASE BEFORE THE NEW DRIVE SHAFT WILL BE INSTALLED. ONE THIRD OF A YEAR WASTED IN TRYING TO GET KIA TO FIRST BELIEVE/ADMIT THERE WAS A PROBLEM AND THEN TRYING TO FIND A SOLUTION. I AM NOT CONVINCED THAT THE VEHICLE WILL EVER BE WHAT IT SHOULD HAVE BEEN FROM THE BEGINNING.
I MUST SAY THAT THIS LATEST SERVICE DEPARTMENT HAS WORKED HARD TO GET THIS SOLVED. EVERY STEP OF THE WAY THEY MUST DO WHAT KIA SAYS TO DO.
Think you have a lemon? Sit back and let the experts work on your lemon case at no cost to you. The law makes Kia pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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2021 Kia Telluride SX with 35,000 miles. Wind up to a strange windshield crack that travels across the bottom of the windshield then makes a 90* turn upward, towards the driver’s line of view. I wouldn’t expect this to occur on a $50k vehicle.
I have a 2023 Telluride that I purchased about 2 months ago. My windshield is now cracked, and I don’t even know how!
Kia Telluride 2022 driving on 787 not sure if a tiny piece of gravel hit the windshield or not but a tiny chip appeared on the top drivers side. Within an hour there was a large crack. Kia is saying they won’t cover the windshield, I have been driving for 40 years and have owned 10 cars and I have never had a problem with any of the windshields. I spent almost $60,000 on this and I feel they should fix this problem.
Windshield cracks for kia telluride was refused claimed from the Agent NMC in Suadi Arabia
We have had the windshield replaced because a small chip spread across the entire windshield.
Our car also has a vibration/rough ride. We thought replacing the tires with new higher quality tires would help ,which it didnt.
Buying the Kia Telluride new 2021 few months ago – We had 2 windshield replaced- sunroof leaking – sunroof motor replace- stalling 3 times and towed to dealership. Battery replaced- front drives seat worn out with cracks. Been in the dealership 6 times.
Kia telluride 2020, 2800 miles, engine overheating. Gauge keeps bouncing all over the place. At same time Heat stopped working. Unsure if it’s related. Was on start of road trip with our 3 kids including a new born, now sitting at a dealership on a Sunday, an hour away from home, hoping to find a solution.