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Is there a problem with the windshield in the 2022 Kia Sorento?
Yes, the National Highway Traffic Safety Administration (NHTSA) has received several consumer complaints that describe how a tiny chip or crack spreads rapidly, causing dangerous visibility problems.
What Windshield Problems are Kia SorentoOwners Experiencing?
2022 Kia Sorento owners are finding that tiny chips quickly become major cracks that compromise visibility. Even though it is clear that windshields need to be replaced, owners report that Kia refuses to take responsibility.
Here are examples of complaints that have been lodged with NHTSA.
An owner from Indiana states:
“My vehicle (2022 Kia Sorento) was purchased on 11/08/21. It only has 1,777 miles at this exact time. My windshield started cracking on my driver’s side from the sunroof down. This is ridiculous for a vehicle so new. I’ve read this is a chronic issue with the Tellurides. Kia refuses to do anything about it.”
An owner from California filed a complaint on the NHTSA website stating:
After their windscreen was cracked by a tiny pebble on April 6, 2022, the owner of this 2022 Kia Sorento stated, “The main windshield of my 2022 Hybrid cracked while driving on the freeway. It’s been less than a month since I bought the car and (the) windshield cracked. I wasn’t around any cars at the time. It was late (at) night and I saw the chip it made to my windshield. A couple (of) minutes later the crack spread out to 4 inches long. The windshield is not strong enough and causes danger.”
Owners on Kia forums have similar complaints:
In February 2022, an owner stated in a forum, “I purchased my 2022 Sorento in Dec 2021 and by end of January 2022 I am needing to replace my windshield due to a growing crack that I am unaware of how it even got there.”
In response to this statement, another forum member said: “This could be a stress crack from when the car was built and should be a warranty item, unless there’s a mark showing something hit it. Back to the dealer.”
Someone on another forum posted, “2022 Kia Sorento glass panel above windshield / below moonroof cracked. Anyone else had this problem or know where to have it fixed?”
In response, another Kia owner advised him to give the manufacturer a call, to which he replied that he’d called Kia immediately.
“They said they don’t do glass repair.”
There are also complaints on Kia forums about windshield problems affecting 2020 and 2021 models. A 2021 Kia Sorento owner reports:
“On Monday 7/26/2021 I heard a popping sound and discovered that the windshield of my 2021 Kia Sorento SX sustained an approximate 2–3 inch starburst sized crack that proceeded to spread overnight while parked in the garage. The crack increased to about 6 inches long. The crack is topmost more on the driver’s side, initiating a pinpoint exactly on the edge of the middle black patterned grid directly to the left of the rearview mirror mounting. While inspecting the crack this morning, running my fingers along the damaged glass both inside and out, I could not feel any divots. The glass to the touch was as smooth as silk. I am concerned about the possibility of a factory defect due to the recall of 2019 Kia Telluride windshields. This car is only 6 months old.”
What should you do if your Kia Sorentois experiencing windshield issues?
It is possible that your 2022 Kia Sorento is a lemon. Allow our experts to work on your lemon case at no cost to you. The law requires Kia, the manufacturer of the Sorento, to pay the legal fees for your claim.
If your Kia Sorento windshield has cracked and you are interested in becoming a class action plaintiff, complete our case evaluation form or call us at 844-928-4443
About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.