Healthcare Revenue Recovery Group , LLC (HRRG) is a third-party collection agency with offices in Ohio and Florida. Healthcare Revenue Recovery Group specializes in collecting delinquent debts for healthcare providers. HRRG has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper communication tactics and attempting to collect debts not owed. If you have been contacted by HRRG, understand your rights before taking action.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) has not assigned a profile page specifically for Healthcare Revenue Recovery Group, LLC. Instead, information about Healthcare Revenue Recovery Group is listed under IMBS Collections and Account Resolution Services, LLC. BBB’s profile page for IMBS Collections provides minimal information and no rating, but does confirm that HRRG is the alternate business name for this company, and also confirms HRRG’s headquarters mailing address in Cincinnati, OH.
The BBB indicates that Account Resolution Services, LLC (ARS) was started in 1979, with the BBB establishing a profile page in 1996. ARS is listed as a collection agency and medical staffing and billing service that uses 24 alternate business names, including: Emergency Physicians of South Broward, Palmetto, West Boca, Palms, Ft. Walton, and Northern VA Community Hospital; Emergency Professional Services, Inc.; Inphynet Hospital Services and Inphynet South Broward, Inc.; Plantation Billing Center; Health Care Financial Services, LLC (HCFS); Sunrise Billing Center Team Health; Paragon and Paragon Contracting Services, LLC; Southwest Florida Emergency Management, Inc.; and Healthcare Revenue Recovery Group, LLC, or HRRG. The BBB indicates at least 15 different telephone numbers for HRRG and its affiliated companies and an alternate website at www.teamhealth.com.
According to its own website, Healthcare Revenue Recovery Group has “been in the collections business since 1996; …are members of ACA International, the Florida Collectors Association and the California Association of Collectors; … and deliver excellent customer service…by responding to…questions with reliable, informative answers… every day.” Their site provides site visitors with a list of Frequently Asked Questions, including a pre-formatted response for patients who “may not have received a bill”; an account information page; an online payment portal; and contact information. The site identifies Healthcare Revenue Recovery Group as a debt collector; however, there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of December 2017, the Better Business Bureau (BBB) has given Healthcare Revenue Recovery Group a rating of F. The BBB has closed 310 complaints against Healthcare Revenue Recovery Group in the preceding 3 years, with 143 complaints closed in the past 12 months.Most of the complaints allege problems with billing and collections; many complaints also allege problems with customer service or advertising and sales. As of March 2015, the Consumer Financial Protection Bureau (CFPB) has received 294 complaints about HRRG. Justia lists at least 18 cases of civil litigation involving Healthcare Revenue Recovery Group alone.
Healthcare Revenue Recovery Group, LLC
P.O. Box 459080
Sunrise, FL 33345-9080
Telephone: (800) 984-9115
Website: https://www.teamhealth.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely HRRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In March 2012, in United States District Court, Southern District of Florida, a judge issued an Order in a case seeking to certify as a class action a complaint alleging Healthcare Revenue Recovery Group had violated the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). In this case, the plaintiff originally bringing the suit had received medical treatment at a local hospital. The physician who treated him was an employee of Inphynet, Inc., and during the admission process, the plaintiff included his cellular telephone number on the admissions paperwork; however, he “did not expressly consent to use of the telephone number for debt collection purposes.” Medical service provided by Inphynet are billed through HCFS and sent to Healthcare Revenue Recovery Group for collection activity when they are not paid. The plaintiff did not pay for the medical treatment he received; the bill went into default; and it was transferred to Healthcare Revenue Recovery Group for collection. Subsequently, HRRG used the cellular telephone number the plaintiff had provided in his admissions paperwork to contact him about the unpaid bill. The telephone number was registered to his wife, although at the time he was hospitalized they were not yet married. The plaintiff received the following pre-recorded message at his cellular telephone number regarding the unpaid medical bill: “This is Healthcare Revenue Recovery Group calling. We look forward to helping you. Please return our call at 1-800-984-9115. Thank you.” This message was “allegedly the standard message Healthcare Revenue Recovery Group was using … at that time to contact consumers.”
The plaintiff’s complaint alleged that HRRG’s message had violated the FDCPA because“it failed to disclose that the communication was from a debt collector,” and it violated the TCPA because the call was placed using an “automatic telephone dialing system or an artificial or prerecorded voice to the recipient’s cellular telephone,” and the recipient had not provided express consent for the use of the number for debt collection purposes. The court agreed that the actions of Healthcare Revenue Recovery Group demonstrated lawful violations of both statutes as stated by the plaintiff.
The March 2012 hearing was held to determine whether the plaintiff’s motion to certify his complaint as a class action would be approved. According to discovery documents, approximately 8,0000 Florida residents met “the proposed FDCPA class definition and more than 5,000 satisfied the TCPA class definition.” Healthcare Revenue Recovery Group offered standard objections to class certification, arguing that the plaintiff had not proven there were a sufficient number of class members to certify the case; that the legalities of each case were not common to all the proposed class members; that the violations of each of the proposed class members were not typical across the proposed class; and that legal representation was not sufficient. The court disagreed on all four counts. Healthcare Revenue Recovery Group also attempted to block certification by arguing that class certification would overshadow more important concerns that each class member could address individually, and that class certification was not the best way to resolve the violation. The court disagreed with this defense, as well, and the plaintiff’s case was certified as a class action.
Also, in 2018, federal appeals court has revived part of a proposed class action by New Jersey consumers accusing Florida-based Healthcare Revenue Recovery Group (HRRG) of violating federal law by leaving confusing telephone voice messages while trying to collect debt.
In a decision a three-judge panel of the 3rd U.S. Circuit Court of Appeals said the consumers could pursue claims that HRRG failed to give its true name when it called, instead referring to itself as “ARS,” an acronym that could apply to hundreds of companies.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
“If you are unsure about this company…DONT BE!!! They are for real when they say they are here to help you. It only takes a few short minutes of your time to talk to a rep. I was a skeptic, but you did everything you said you would! I can’t say thank you enough!”
”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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hrrg sent me mail saying I owe $50. I emailed asking for a statement as I didn’t know what for, then received phone call from them at 8am asking for personnel information, I asked what it was about and they refused to tell me without verifying who I was. Then I requested they contact me by email and was told they don’t do emails and put the phone down. Is this a scam
They are very much so calling nonstop. All times of the day. It’s ridiculous.
I keep getting calls from fake local numbers and it’s always them. I finally snapped and called them and asked what they wanted, and they said it’s a debt collector and I owe some $$. I told the lady point blank I’m a stay-at-home dad and can’t work, I have PTSD (non-combat). I have tried and tried to get on disability but it’s a long road and Texas is very backward in terms of healthcare. I’m unable to hold a job and these calls are so stressful. I want to be left alone. I don’t care what I owe, I’m physically unable to work and due to that, I can’t get to a doctor who could “prove” I can’t work. So yeah, sod off and leave me alone. I don’t know what else to say or do but I’m so sick of it.
HRRG has been calling me for sometime. I do not have a medical debt because I am retired military and is always seen on Fort Benning.
I want my money too!
It is SO annoying getting multiple calls a day from different numbers with my local area code. I have not received any bills in the mail or any emails, just repeated calls daily from several numbers. It is extremely frustrating getting 30+ calls a month. I want it stopped.
Instead of sending me a bill, they debited my bank account. That’s where I found their entry that looks like this: HEALTHCAREREVRECOVERYG POS Purchase 800-984-9115 FL 4/14 04:19:28, [7403] When I began asking what their charge for $315 was for, I have yet to get an explanation. Nobody knows exactly what it is that they do….
Hhrg was calling me several times a week all while I was at work until I told them the mailing address they had for me is no longer my address and refused to provide an updated address without being told the original debtor
I get multiple calls a day , every weeks from HRRG. I have never gave consent for this agency to call me at all. They call when I’m at work all the time & at home during late night . When they call they use they use my area code @ have no idea why they calling me for keep leaving messages saying “ call this number 855-700-4473 between 8:00am – 5:00 pm to ask for Juan or speak to any associate. I have no idea why they keep calling me multiple times especially when I’m working. How can I stop calling me. Thank you!!
HRRG has been contacting me several times a day (which is already annoying enough) and when I answer my phone, they immediate would like personal information from me that I do not feel comfortable handing out to begin with. When I ask who they are and who they are collecting from, they tell me its either their right not to tell more or some federal law they stand by where they can not hand out the information. Which is so suspicious because all I am simply asking for is the agency or business or company they are collecting from, nothing personal about that. So they failed to explain to me that business and because of that I refused to give out any information, because I have faced scammers over the year of 2020 which is so sad to begin with. They were very rude with me, constantly interrupting me while I explain my concerns because I am not going to set up a payment plan for something I do not even know who it is going to. Very scammy material to me. It is my right to know who they are collecting from so I can speak to those people directly and I am pretty sure it is illegal for a company to contact you multiple times a day under a different number with your area code.
HRRG sends multiple spoofed automated calls (faking a number with my local area code) to my cell phone, claiming they are attempting to collect a debt. I have insurance and contacted all my providers who confirm I have a zero balance. I have never given anyone permission to call my cell repeatedly for this purpose. I don’t even believe I owe anything.
Was getting calls from HRRG almost ever day and didn’t answer because I usually don’t answer out of area numbers I don’t know. Finally I answered and they told me there was a bill for my daughter blah blah blah… There should not have been because my daughter has medicaid so I hung up with them and called the dr office and they said they would send it through billing again and let them know. Got a call from HRRG again today and I told her this and she (De) told me they do the dr office medical billing to insurance and wanted me to give her my daughter’s insurance ID info. I told her I didn’t feel comfortable doing that with no way to verify she is who she says and does the insurance billing because the dr office told me they do it and I would call the dr office and make sure they had my daughter’s insurance ID. Called the dr office immediately after getting off the phone and the guy told me no HRRG does not do their insurance billing and to ignore their calls until I get a new invoice. I don’t know why they wanted to get my daughter’s insurance ID info but I do not trust it at all! Just saw the comments and wanted to let others know they may want to try to talk to the medical office they owe before trusting what they say! As a matter of fact I would call the medical office and setup payment with them regardless before I ever paid a penny to this company… Even if they had told me they could wipe it out for 50%!
HRRG alleged that they sent my mother who is 87 years old a collections notice to recover a bill that was never paid for service rendered by Kimberlin Dixon, Nurse Practitioner, on November 29, 2019 at Terra Bella Health & Wellness Suites. My mother was never seen by a Nurse Practitioner or Physician during that holiday weekend and did not need to be seen because she was there for a Respite Care stay. I contacted Terra Bella business office and was told that there’s no one on staff by the name of Kimberlin Dixon. HRRG has contacted my mother 2 times and has harassed her for payment. They have been very rude to her, laughed at her when she tried to inform them that she has a POA who handles her medical and business affairs, and have gone to the extent of shouting at her and hanging up on her. The business office manager from Terra Bella contacted HRRG and was told that since she is not the POA, that she can not be given any information. I will report this to Medicare because I am certain that HRRG harasses many Seniors who do not have POA’s who are familiar with the medical system.
I paid HRRG a $69 to settle a debt they said I owed. After paying, it appeared as if they tried to take the payment from my wifes account 2 times. She thought maybe it’s a scam and canceled the payment. They called back some days later and I expressed her concerns. They asked for proof of double payment, but when my wife went to find it, it was not on her bank statement. Now 2 months later they still want the $69 plus they now say they have a $7000.00 debt that they have gotten and seems to be buying up any debts in my name. Because during this time when no one is working I can’t pay them . They are really going out their way to ruin my credit.
We received a phantom letter from HRRG late December 2019 claiming to owe someplace in Tennessee (we’re in MN). They didn’t identify who we actually owed or for what. I wrote them a letter telling them as much and that they probably have the wrong people entirely.
They just recently sent me another letter saying ‘here’s the invoice you requested’ when my original letter clearly told them they were barking up the wrong tree as we haven’t heard of them or whoever it is they claim to be trying to collect for and to leave us alone. They even generated a fake bill with our address this latest time rather than any original documentation from whoever it is they claim to represent.
These HRRG folks are about as fishy smelling as they come. My wife says pay them to make them go away because the amount is less than $30. I’m worried they’ll claim we acknowledge we’re who they claim we are and try to bill us for more afterward. In the words of Ackbar: It’s a trap!
They won’t take anything under $50 from me and I cannot afford that as a 22 year old renting a house and paying all my other bills. The lady on the phone was extremely rude about me not being able to afford it when I’m also making $50 payments to the other portion of medical bills. I ended up hanging up on her due to her rudeness of my situation.
Due to an administrative error on the part of the healthcare provider, we were sent to collections for $53. I reached out to the healthcare provider to clear up the misunderstanding and pay the bill. It has been a week now and we’re still getting calls from HRRG even though the healthcare provider has confirmed (twice) that the request to drop us from collections has been submitted.
I got a new phone number and HRRG has been calling it several times a day leaving robo calls on my voice mail. I have no business with HRRG. I haven’t even been to a doctor in over 20 years. I called them to let them know I think they must be trying to reach the old owner of the number. They confirmed that they were trying to reach someone who wasn’t me and promised to remove my number from their system. Well, I’m still getting several calls and voicemails every single day from them. I’ve reported it to the FTC, but the amount of calls is harassing when I don’t have any business with them. I am writing them a letter and will mail it USPS to request them to remove my number again as I am self-employed and need my number and voicemail for work.
I do not know if.this is legit they asked me for Kentucky Medicaid phone number. Shouldn’t they have that already? They said they will put the debt on hold for thirty days and asked me my name. I said dont u have it already? The address does not match what you have on this websit
My comment is that this company sent me a notice stating that I owe over 2 thousand dollars for services from a doctor that I never saw over a year ago. After calling the 800 number, I went ahead and told her my situation of which she then they stated that we are running a special, 50% off and we will mark your bill paid in full. I understand that ER doctors use special services but why couldn’t that doctor bill me directly for the correct amount which may be even less than that of the 50% discount that HRRG gave. I am not planning on paying this bill
I am a truck driver and i get multiple calls a day about a medical bill i owe from hhrg I have never gave consent for this agency to call me at all they call when I am at work all the time what can i do to stop this. Thanks