Lemberg Law is investigating complaints that owners of Hyundai’s luxury 2023 Genesis GV60 have serious battery charging issues. Built on the same platform as the company’s Hyundai Ioniq 5 and Kia EV6, owners are experiencing ongoing problems with at-home Level 2 charging. These match the problems that many Ioniq 5 and Kia EV6 owners are reporting.
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Is There a Problem with the 2023 Genesis GV60?
The Genesis GV60 does seem to have a charging problem. This isn’t surprising since it is built on the same platform as Hyundai’s Ioniq 5 and Kia EV6 vehicles, both of which have serious charging issues. But it’s a newer car and one that is designed as a luxury version of all Hyundai vehicles.
Originally launched in the U.S. in May 2022, the Genesis GV60 was heralded as “an important milestone for the brand.”
While there have been a couple of recalls for this vehicle already, there haven’t been very widespread complaints about its charging issues. The recalls relate to powertrains with rear driveshafts that may fracture and can result in a loss of drive power as well seat belt pretensioners that may explode. Charging issues, on the other hand, haven’t received much attention. Nevertheless, there are problems that we cannot ignore.
What Genesis Says About it Charging System?
The Genesis GV60, like all the Hyundai EVs, is heralded as a leader in terms of its charging system. Promoting its charging technology, the automaker states, “The multi charging system enables stable and rapid charging with various charging infrastructure. When charging at 350 kW with the ultra-speed charging function, the battery can be charged from 10 percent to 80 percent in just 18 minutes.”
It says that charging is “Compatible with standard chargers, rapid chargers, and super rapid chargers, the multi charging system provides a convenience enabling stable and rapid charging with various charging infrastructure.”
Additionally, it states that “charging time for the slow charging function has been shortened by increasing the charging capacity from 7.2kW to 11kW.”
But what does this mean for consumers who are charging their luxury EVs at home?
What Charging Problems are Owners Experiencing?
Most of the problems aired online by Genesis GV60 owners are on forums.
While those on the Genesis Forums appear to have been slow starters, some owners commented on other Hyundai forums. For example, in October 2022, the owner of a Genesis GV60 shared that he had the same charging issue that Ioniq 5 owners were talking about.
He said that the charging issue had started 3 weeks after he’d taken delivery of his new Genesis GV60 in May 2022. He had a ChargePoint Flex 60A breaker set to 50A, but it would only charge for 10-50 minutes. Reducing the charge rate from 11kW or 9kW to 6kW (High/Medium/Low respectively), “problem solved (albeit at a greater charge time). I’ve tolerated it because I don’t really drive that much to warrant charging every night but we’re into Youth Ice Hockey season now which means I got a kid that needs to be shuttled up/down the East Coast and I’d like to rely on the destination chargers at hotels to get the most charge while at idle (instead of hunting down a DC charger).”
His verdict was that the only fix was to lower the charge rate. He also deduced that “Hyundai is using all the same parts in the GV60 because the symptoms are the same. It’s definitely NOT the charger, it definitely IS the car. Way too many people reporting the exact same problem with both models but with all different wall chargers.”
Discussion on the Genesis GV60 Forum
An owner from Florida started the conversation on the Genesis Owners Forum, stating that she was getting “not charging” and sometimes “not compatible” messages when trying to charge her car.
Another owner from Florida responded saying he had to press “start charging” four times before the battery would charge. He also got the not charging, not compatible messages mentioned above.
“I live in Florida and have no local dealer. I’ve spoken to the support person from the dealer in CT that I bought the car, we are stumped. At this point it is just frustrating.
That’s when people started saying they had the same problem with Level 2 chargers used with Hyundai manufactured vehicles:
“I had the same problem on two level 2 chargers, so not the cable.”
“I had the same issue on two Level 2 chargers – so not the charger/ connector.”
They also identify with a video posted about the Ioniq 5 and Kia EV6.
On April 10, 2023, a 2023 Genesis GV60 owner stated he was having issues charging with a Level 2 ChargePoint charger (240V NEMA 6-50 Plug). “find myself having to re-visit the Genesis app to check on the session multiple times per hour to re-initiate the charging session (rather than going to the garage to unplug and replug the cable each time). I know the issue isn’t with the charger as I have another EV and it charges that vehicle without issue.”
Other ChargePoint and Juicenet L2 users confirmed that they had the same issue.
While there isn’t a technical service bulletin (TSB) issued by Genesis to solve the problem, owners are expecting that there will be. But if it does, will it help?
Will a TSB Solve the GV60 Charging Problem?
Until the automaker issues a TSB, owners won’t know if this provides a fix that works. But those in the know warn against it.
“This may be a situation where the fix is worse than the original problem. I speculated a couple months ago, when they first announced the TSB fix for the Ioniq 5, that all that the software would likely do is throttle the charge when the appropriate control module detected a charge port over temperature scenario. I was skeptical of a software solution to what clearly seems to be a hardware problem. It seems I was correct, but it also seems like the software solution is worse than I suspected.”
He goes on to say that it appears that “the software throttles the charge down to roughly 24 amps when it detects over-temperature and then stays there for the remainder of the charge session. This will result in significantly longer AC charge sessions.
“In my case, I have figured out I can AC-charge as high as 44 amps without triggering a high temperature shut down, so I have just set my Juicebox to that and it’s perfectly acceptable compared to 24 amps which would be way too slow.”
A member from Winnipeg, Manitoba says what many are thinking: “Honestly, charge to whatever level you feel is appropriate for your situation. If you have no need for 48 amp charges, go with the slower options and don’t worry about it. As far as risking damage, I honestly believe Hyundai/Genesis specified an inferior piece of hardware and probably the best thing that could happen is that it would fail sufficiently so that they are forced to replace it instead of applying hokee band aid software solutions.”
What Should You Do if Your 2023 Genesis GV60 has a Charging Problem?
You’ve bought a 2023 Genesis GV60 and believe that charging standards are superior. But you are having issues charging your car overnight at home. So, what do you do?
Lemberg Law is investigating issues related to charging problems with 2023 Genesis GV60 cars. If you think yours has a problem that might mean it’s a lemon.
All you need to do is call us or complete our contact form. We will evaluate your case and see if you qualify.
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
Are you trying to get an answer or a resolution from Genesis? Have you gotten any answer from them? What is the idea here? I just want my car to charge ok
Sergei D
Hi there, we recently leased a Genesis GV60. After a little bit more than a month, we’ve had problems with charging the car.
Are you trying to get an answer or a resolution from Genesis? Have you gotten any answer from them? What is the idea here?
I just want my car to charge ok
Hi there, we recently leased a Genesis GV60. After a little bit more than a month, we’ve had problems with charging the car.