First Investors Financial Services Collection Complaints? We Stop Calls and Harassment.

We help consumers who have complaints about collection harassment.

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

First Investors Financial Services is a subprime auto lending company, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

What is First Investors Financial Services?

First Investors Financial Services, Inc., through its wholly-owned subsidiaries ( First Investors ) operates a third-party auto loan company based in Georgia, which includes indirect and direct financing, and portfolio acquisition and third-party loan servicing. First Investors conducts its loan servicing and collection activities through its wholly-owned subsidiary, First Investors Servicing Corporation. First Investors has received consumer complaints alleging violations such as improper communication tactics and sharing of information. If you have been contacted by First Investors, make sure you understand your rights before taking action.

According to information from the First Investors Financial Services website and from the Georgia Secretary of State website, First Investors was founded in 1988, and incorporated in Texas in 1994. The Better Business Bureau (BBB), established its profile page in 2008. It lists First Investors as “financial planning consultants,” but it describes the business of the company as specializing “in consumer finance and loan services.” The BBB lists First Investors Servicing Corporation and as alternate business names.

According to its website, First Investors “is an automobile finance company founded in 1988 to serve the special finance needs of automobile dealers and consumers.” First Investors has “a unique business model that encompasses Indirect and Direct Lending as well as portfolio acquisitions and third-party servicing. This multi-channel approach provides asset and revenue diversification as well as a deep understanding of the auto financing needs of both dealers and customers.First Investors’ indirect lending business primarily serves franchised dealers, “offering a wide range of financing programs who generally target consumers with credit scores of 510 and greater, including a strong emphasis on consumers who have gone through a bankruptcy process.” Dealers that partner with First Investors benefit from the company’s strong emphasis on high levels of service to its dealer clients as well as stability in its funding process.”For car buyers, First Investors offers “a host of services that will ensure” that their “loan experience will be a positive one.”

First Investors Financial Services’ website provides information for car dealers and information for car buyers. Its dealer pages inform site visitors that First Investors helps dealers sell more cars and provides information about joining the First Investors’ network. Dealers that work with First Investors have access to web-based loan and credit application services and other “important resources for industry information.”The website contains a dealer information sheet and a dealer agreement form and more information is available by contacting First Investors.

The car buyer pages inform site visitors that First Investors Financial Services provides indirect and direct financing and refinancing of car loans. First Investors also “specializes in helping customers who have experienced credit problems in the past. It has helped lower payments for consumers despite bad credit and prior bankruptcies.” First Investors provides a loan calculator, a car refinance payment calculator, web-based loan application status checker, and a customer portal for existing customers. The FAQ page answers questions about loan applications, credit issues, data security, customer service, payments, late fees, titles, account access, insurance, payoffs,titles, repossessions, and credit reporting.

The First Investors’ website does not provide a lot of detailed information about its business practices or compliance policies. It does include disclosures about certain terms and conditions, credit reporting, and state-specific legal issues, as well as d standard, legally mandated information about information privacy and security.

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How many complaints are there against First Investors Financial Services?

The BBB has closed 20 complaints against First Investors Financial Services in the past three years, with 7 closed in the past 12 months. Most of those complaints allege problems with billing, collections, customer service, and improper credit reporting. The BBB profile page indicates that First Investors failed altogether to respond to at least one consumer complaint, and that only 8 of the complaints against First Investors were reported as resolved to the consumer’s satisfaction. Since August 2013, the Consumer Financial Protection Bureau (CFPB) has received 215 complaints about First Investors. Justia lists at least 13 federal civil lawsuits involving First Investors Financial Services or its subsidiary, First Investors Servicing Corporation.

Can you help me file a No Fee Lawsuit against First Investors Financial Services?

Absolutely. Here are some Sample Cases against First Investors Financial Services.

According to the BBB website, complaints against First Investors Financial Services raise problems with billing, collections, customer service, and improper credit reporting. Consumers complain that they are unable to resolve loan payment problems even after following the direction of company employees. The 11 negative reviews on First Investor’s BBB profile support these allegations.

In July 2016, a complainant indicated that First Investors engaged improper communication and collection tactics. The complainant alleged that First Investors Financial Services called her every day “at each phone number that it had on file.” Specifically, the complainant alleged that “almost every day,” the company called the complainant’s cell phone, emailed and texted her, called her place of work, and called her sister’s home phone number. According to the complainant, First Investors’ contact attempts were “absolute overkill and totally annoying.” The complainant alleged that she had already spoken to the company’s collection agent, but the company continued to make the same contacts “over and over…” The complainant alleged also that she informed First Investors that she was having health issues and that she might need to go on medical leave. The next day, First Investors again called her work, her cell, and her sister’s house. The complainant indicated that the company is “relentless!”

In February 2016, a complainant indicated that First Investors communications and business tactics violated the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), and that she would be “filing a claim with the authorities” and would “not hesitate” to file “legal action” against First Investors Financial Services. The complainant alleged that she received several “annoying” and “harassing” calls from First Investors on a Saturday regarding the default of her loan. During each call, the complainant advised the First Investors’ representative that she had provided a signed copy of an expedited repossession request and that First investors had confirmed receipt of it. In response, the caller “stated they would note the account” and that the complainant “would not receive more calls”, but she did receive more calls. According to the complainant, First Investors’ “persistent actions” included “calling her in the middle of the night and hanging up, calling her from multiple numbers, calling her from blocked numbers, calling her at her place of employment, calling any references or contacts” associated with her, had “become unbearable” and were done in violation of law. The complainant asked the company to investigate her account and to provide “written document of the outcome” and to provide her a written accounting of all payments and charges on her account. She also indicated that she would “require at least 30 days to complete her own investigation” thereafter and that, during such time, “all collection activity must cease and desist.” The complainant reiterated her request “that no telephone contact be made” to her home or place of employment, but that all communications be made by mail, in writing. She stated that any further telephone communications would “be considered harassment.”

First Investors Financial Services Contact Information

First Investors Servicing Corporation
Attn: Compliance Department
U.S. Mail/Delivery: 380 Interstate North Parkway,
Suite 300, Atlanta, GA 30339
Telephone: (800) 249-6305

First Investors Financial Services Calling You?

Understanding Your Debt Collection Rights

Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.

In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.

Want to Stop First Investors Financial Services Debt Collection Harassment Now?

Your debt harassment checklist:

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are recieving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.

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“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”

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Can You Help Me Delete First Investors Financial Services from My Credit Report?

We can absolutely help. Call us today.

Can Your Firm Help me Deal with First Investors Financial Services?

The short answer is yes. Contact us now to find out more.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

See more posts from Sergei Lemberg
  • Brittany

    My car was a total loss and my insurance company paid most of what I owed on the vehicle. They sent me a letter saying I could pay the remaining balance at $85 a month with no interest or late fees. My insurance company asked the amount that was owed on the vehicle and they gave them the amount. Well after the insurance company paid the value of the vehicle first investors added $300 of interest to my account that should have been interest free! I have asked since March of 2020 where the interest came from and they can only say “it accrued over the life of your loan”! I asked for that information in writing where the interest came from and I haven’t gotten anything! They call all day everyday, and have put a late payment on my credit report and dropped my credit score 56 points! I asked to speak with a manager and explain to them what’s going on and they tell me they will call back with information and I never receive a call but I keep getting collection calls!

  • Donnie C

    They debited my account twice on back to back days, I called them 3 days in a row to get 1 payment back, they lied, and lied and lied, what they did to me was robbery, I want to sue them down to their socks. They are heartless scam artists and I hope they all lose their jobs and a collection blows up their phone.

  • Billie J

    They bought out Sierra Auto Finance and then acted like we owed more than we did then has ruined our credit. Now I paid off the loan still waiting since April 2020 for our title nothing. I was being harassed constantly and more when we were not behind. I’m so angry and want help to get my money they owe me plus my title. Please help me. If I could give a negative trust me I would. This company should be put out of business. I was called a dead beat plus more. I am disabled plus suffer from ptsd so them calling all hours day and night plus more made me miserable plus trying to see where the mistake was just drove me nuts. Now I know it was all them. Such thieves and liars. Antonio Mack is the worst liar of them all. Remove from our credit, give us our title and more which nothing has happened. Please help me but I bet they do this to most of the low income Hispanic households thinking we won’t complain. Please shut them down. STAY AWAY FROM THIS COMPANY!!!!!!

  • Stacy

    Paid off our vehicle and keep getting the run around when we will receive our title. First they said they sent it to the wrong address, then they said they would send documentation to get a new title resent, still havent resent it. It has been two months with constant calls!! They are frauds! Stay away from this lender! Awful customer service. We live a city away from where this lender is located there’s no reason why we shouldn’t have already received those documents. Shady company at best.

  • Claudia F

    Covid 19 , was not protected to any one . They’re liars !they told me they were going to help me . That I was going to receive a email or text to sign . I didn’t receive anything. All they have to say is sorry for not sending that letter so now I’m on big debt . They didn’t help me at all . They want all the money . In one payment after we didn’t work for being in lockout . They are not honest call millions of times . Once I’m on the phone with one of them calling me in another line . First Investors Financial Services harassed me .

  • Michael V

    I have never been late on a payment. I traded in my car on May 3. Yesterday (May 11) I called them to tell them they should be receiving the payoff payment from the dealer. The loan payment was due May 8. Today I received an email 2 phone calls from them about the late payment. I called the dealer and got the tracking info for the check. It had been delivered and signed for at 9:14 AM yesterday. So, unless they are holding onto payments and not crediting them right away, I should not be contact multiple times today when they received a payoff check yesterday morning.

  • Breonna N

    I have had over 60 calls in 2 weeks. I am 1 month behind. No matter how many times they call and i tell them please stop calling numerous times a day they continue. Early morning,late night, weekends, you name it. I just deleted 20 voicemails for this week alone. They call every hour up until 9 pm.

  • William H

    Relentless calls, texts & emails all day everyday…while at work & at home & calls Mother-law starting at 8:30 am every hour on the hour to each contact information…

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