Automotive Credit Corporation (ACC) is a third-party auto loan agency based in Michigan. ACC has received consumer complaints alleging violations such as incorrect and improper credit reporting, improper communications and attempts to collect debts not owed. If you have been contacted by ACC, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), ACC was founded and incorporated in 1992 in Michigan. The BBB established its profile page in 1994. ACC is listed as a consumer finance company.
According to its website, Automotive Credit Corporation “is a regional automobile finance company focused on the sub-prime market.” It “has partnerships with hundreds of dealers throughout the United States” and “purchases installment contracts from both independent and franchised automobile dealers for consumers with limited or challenged credit histories who are unable to obtain financing from traditional sources.” The dealers that partner with ACC “enjoy many benefits not available with other sub-prime lenders” and “the luxury of working with a single point of contact through regionally specific sales representatives and an experienced hands-on underwriting team which is accessible and easy to reach anytime”the dealers “need to negotiate a deal.” For car buyers, ACC “specializes in financing people with all types of credit” and takes “pride in helping customers build a good credit history while financing the car of their choice.”
ACC’s website provides information for car dealers and information for car buyers. Their dealer pages inform site visitors that ACC provides “world class service” and is a “Midwest based” company “with rapid expansion plans” and invites dealers to “come grow with” ACC. The Dealer FAQs indicate that ACC works with franchise car dealerships and independent dealerships. More information is available by contacting Automotive Credit Corporation.
The car buyer page provides an online contact form, a payment portal, and FAQs, which answer questions about proof of insurance, account access, payments and payment options, payoffs, and credit reporting.
The Automotive Credit Corporation website does not provide a lot of detailed information about its business practices or compliance policies. It does include standard, legally mandated information about information privacy and security.
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The BBB has closed 8 complaints against Automotive Credit Corporation in the past three years, with 4 closed in the past 12 months. Most of those complaints allege problems with billing and collections and customer service. Since May 2014, the Consumer Financial Protection Bureau (CFPB) has received 34 complaints about ACC. Justia lists at least 3 federal civil cases involving Automotive Credit Corporation.
Absolutely. Here are some Sample Cases against Automotive Credit Corporation
According to the BBB website, complaints against Automotive Credit Corporation are regarding “billing and collection issues”, customer service and collection issues. The 34 complaints to the CFPB involve allegations improper credit reporting, improper communication, and attempts to collect debts not owed or insufficiently verified.
In September 2017, a complainant alleged that Automotive Credit Corporation reported negatively on his credit even though he was “up to date on [his] car payments, never late.” He also indicated that he “[p]aid the fee for a title,” but ACC “took the money and never sent paperwork” with the result that the complainant is “left to continue to make payments on a car that [he] cannot drive” and a “negative credit score” so he cannot finance another car.” In June 2017, a consumer filed a complaint with the CFPB alleging that ACC was “maliciously reporting” incorrectly to all credit bureaus. The complainant indicated that he had two accounts with Automotive Credit Corporation, one of which was closed due to refinancing, and that he had made payments on the second account as required. According to the complainant, ACC did not acknowledge his “last three payments,”or its “error” in failing to reflect the payments. The complainant stated that the “FCRA states that a consumers [sic] account status should reflect the most recent activity,” but Automotive Credit Corporation incorrectly reported his account as “open and delinquent” rather than as “current/closed refinanced” as it should have been
Automotive Credit Corporation
26261 Evergreen Rd
Southfield, MI 48076
Telephone: (800) 810-1211
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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