iQuantified Management Services , LLC (IQMS) is a third-party collection agency based in Colorado that specializes in collecting delinquent healthcare bills. IQMS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as threatening to take actions that cannot legally be taken and attempting to collect debts not owed. If IQMS has contacted you about delinquent financial obligations, make you understand your rights before you take action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), iQuantified Management Services, LLC was founded and incorporated in 2010. The BBB established a profile page for IQMS in August 2011, and IQMS has been a BBB-accredited business since September 2011. The BBB lists IQMS as a collection agency that uses the alternate business names, IQ Management Services and IQMS. Buzzfile estimates IQMS’s annual revenue at $2.5 million and the size of its headquarters staff at 40 employees.
According to its website, IQMS “offers intelligent solutions to the challenges of today’s revenue cycle management.” IQMS is “committed to consistently achieving the highest possible returns in the most professional manner…by leveraging technology to enhance recovery efforts while optimizing the customer/patient experience.”
iQuantified Management Services collects delinquent debts exclusively for healthcare and medical service providers and employs “patient representatives that have undergone an extensive training program in both healthcare collections and medical billing.” IQMS’s collection services include bad debt collections; early-out and extended business office (EBO) services; legacy accounts receivable services; and litigation services.
IQMS’s third-party collection staff undergoes an “extensive employee training program to help… maximize recovery performance, increase patient satisfaction, and protect clients’ community image.” Their early-out/EBO division is administered by their sister company, HALO AR Management, and provides programs “designed to accelerate cash flow and self-pay recovery by increasing the number of contact attempts during the period from day 30 through day 120, prior to accounts being sent to collections.” IQMS’s legacy AR division is also run by Halo AR Management and provides “a landing place for a health care provider’s aged insurance and patient encounters that need additional expertise and follow-up.” IQMS also “provides litigation services throughout the United States…through a strong, national network of experienced and reputable collection attorneys.”
IQMS states that “every account representative is trained and certified in The Fair Debt Collections Practice Act (FDCPA), the Health Insurance Portability and Accountability Act (HIPAA), as well as ACA International’s course, Collection Professionals Essential Collections Skills and Techniques.” Their website includes a hidden link to the FDCPA page on the Federal Trade Commission website, but there is no dedicated page with links and references to consumer protection resources.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 2 complaints against iQuantified Management Services, LLC in the past three years, with one of them closed in the previous 12 months. Both complaints alleged problems with billing and collections. As of May 2015, the Consumer Financial Protection Bureau (CFPB) has closed 4 complaints against IQMS. Justia has not posted any complaint information about IQMS.
iQuantified Management Services, LLC
2821 S Parker Rd., Ste. 305
Aurora, CO 80014-2748
Telephone:(877) 735-2559
Website: http://www.iqmsllc.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely IQMS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against iQuantified Management Services cite problems resulting from disputes about the validity of debts and the accuracy of billing and accounting practices. In August 2016, a complainant stated that she had “called IQMS about a bill she had received, and in return she was allegedly told that she owed two bills.” According to the complainant, she “tried to explain repeatedly to the customer representative and to the supervisor who was on the floor at the time of the call… that the other bill she had been informed about had already been paid.” Despite her explanation, the complainant stated that the IQMS representative “went along saying he was not listening, that he had been working there for five years, and expressed other unprofessional manners.” The complainant also stated that she has “records to show that the bill in question was paid over a year” previously. She asked IQMS to send an itemized statement, “so she could send in a copy of the payment,” but the IQMS representative allegedly refused. She said that as she was asking questions to resolve the issue of billing and payment discrepancies, the IQMS representative “overlooked everything…and even told her he did not hear… because he was not listening.” As for the specifics of the bill, the complainant stated that there was one “bill for $171.00 that is owed and another bill for $327.00 that is not owed.” However, “instead of trying to resolve the issue, IQMS did not care…that the bill was already paid.”
In response, the president of iQuantified Management Services apologized for the delay in responding and informed the complainant that he had “had a heart attack the previous month which has put him behind a bit.” He said his staff had “researched …the complaint” and stated that apparently “a payment was posted to the wrong date of service, resulting in the account being placed in error with IQMS for collection. The client…corrected the posting, and IQMS cancelled the account back to the client.” IQMS also stated that the complainant “still has one other account with IQMS, with a balance still due,” and that IQMS “will be mailing an itemization of the remaining account to” the complainant. The president also stated that he had “spoken with the employees involved in the initial call and has used this occasion as a training opportunity.”
The complaisant rejected this attempted resolution, stating that neither iQuantified Management Services “nor their client has sent an itemized statement,” and that she “only owes one bill whether it is collected from IQMS or their client.” She also said she does “not know what bill IQMS is referring to, because the response was not very descriptive.” In addition, “after reading the response that was given,” she was “rejecting… it first because if their client cancelled the bill back, that means she does not owe” anything to IQMS. Second, although she understands that “everyone has erroneous days and makes mistakes, …the way she was treated is unacceptable and should not just be utilized as a training opportunity.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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