Amplify Revenue Solutions, LLC (ARS) is a third-party collection agency based in Texas that specializes in collecting delinquent healthcare bills. ARS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as failing to verify debts and threatening to take actions that cannot legally be taken. If ARS has contacted you about delinquent collection items,make sure you understand your rights before you respond.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) established a profile page for Amplify Revenue Solutions, LLC in 2014. The BBB does not provide any information about when ARS was founded or how long they have been in business. The BBB lists ARS as a medical billing service. Buzzfile does not host a listing for ARS.
According to its website, ARS “is a leading healthcare revenue cycle management company.” ARS states that its “leadership team is comprised of physicians, management consultants, Fortune 100 executives, and healthcare processing experts…who exceed client expectations…by delivering improvements in financial performance.”
Amplify Revenue Solutions provides revenue cycle management services to medical and healthcare service providers, including hospitals, physician groups, and surgical centers. ARS offers services in two areas—self-pay extended business office (EBO) and bad debt account resolution. The self-pay EBO division at ARS utilizes “technology, analytics, and professionally trained account managers” to establish consistent contact with patients, “educate them about why the balance is due and bring their account current.”
The bad debt resolution division at ARS employs “many strategies and processes to obtain payment. Accounts are assigned to specific account managers, who depend on…technology and analytics. Predictive dialer technology maximizes ARS’s ability to contact patients in a cost-effective manner…and guarantee that…collectors maximize their time negotiating and arranging payments.”
The ARS website also advertises its analytics services, stating that they “devote considerable resources to analyzing… patient and payment data… to maximize their likelihood to succeed.” They also “make the insights available to… clients, who can utilize them on the front-end of their revenue cycle to speed and increase the amount of money collected.”
The payment portal uses a mini-Miranda to identify ARS as a bill collector. However, their website does not provide any information about their regulatory compliance policies, and there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of May 2019, the BBB has closed a total of 6 complaints against Amplify Revenue Solutions in the previous 3 years, with 3 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. Neither the Consumer Financial Protection Bureau (CFPB) nor Justia list any complaint involving ARS.
Amplify Revenue Solutions, LLC
3267 Bee Caves Rd., Suite 107-511
Austin, TX 78746
Telephone: (866) 551-4646
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ARS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Amplify Revenue Solutions cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In April 2019, a complainant stated that he had been billed for services he had never received. According to the complainant, he “received a collection notice from ARS for a bill from a hospital that” neither he nor his wife had ever visited. The complainant stated that neither of them had even “been to the town where the hospital is located.” Regardless, he had “written a letter and called twice” but was only given the option of leaving a voice mail. On the day of the complaint, he said he had “tried to call again, but the voice mail box was full.” He insisted that “this is not his debt.” In response, ARS stated that the “account was just recently placed with them, and their initial letters (stating the patient has 30 days to dispute the debt) were sent to the patient” earlier that month. ARS also stated that they will “have one of their agents return his call and explain the debt and where it originated.” The complainant rejected the attempted resolution, insisting he had “left messages to call his office with them 3 times and left the phone number.” He also stated that they had “somehow…gotten his …cell phone number and did call it…while he was on the phone in his office.” He said that he “couldn’t answer, and ARS left a voicemail to call them, which he did.” However, he stated that “no one ever answers the phone and he had to leave a voicemail.” He concluded by stating that “this sounds like a scam, especially given the fact that he had …never been a patient or received any treatment at the facility” in question.
In October 2017, a complainant stated that she had received “medical service for her daughter…at an Urgent Care Center.” According to the complainant, “at the time of service and despite her arguments to the contrary, a payment of $150 was deemed necessary at the office.” She “provided onsite payment via a credit card. In addition to this payment, the company collected another $150 payment via her… insurance.” After conferring with Urgent Care, Amplify Revenue Solutions, and her insurance company, they “agreed that a double payment had been made…and agreed a reimbursement would be made to her credit card immediately.” She did not receive a reimbursement, so she called again. “During this call, the customer service representative assured her a refund check would be put in the mail within a week. After failing to receive a refund check,” the complainant made “subsequent calls” during which “representatives assured her a check would be mailed in each case.” She was also “assured that a representative would call her back… with an option of picking up the check in person.” At the time of the complaint, she still had“not received any call back or other communication.” In its response, ARS stated that they had “escalated this matter to the leadership of Urgent Care for Kids and should have a complete response… within 24 hours.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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