Omega Receivable Management Services, LLC (Omega RMS, or ORMS) is a third-party collection agency based in Kansas City, MO. ORMS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including making false statements and attempting to collect debts not owed. If you have been contacted by ORMS, understand your rights before taking action.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) provides a very limited amount of information about Omega Receivable Management Services under the Business Information tab of its profile page, stating only that ORMS is a collection agency and the BBB opened its file in 2013.
According to its website, ORMS is “a leading provider of strategic contact campaigns, loan-servicing, third-party receivables purchasing[,] and collections solutions.” ORMS “relies on innovative tools to drive a higher standard in how individuals will be treated when interacting with an accounts receivable organization” and “offers a proven strategy that focuses on the relationship, the brand[,] and the power of future business.”
Omega RMS offers collections and accounts receivable management services to clients in education, healthcare, consumer products, and fee-based membership clubs. According to their website, Omega RMS education division is focused on “the value of the education provided and not the outstanding debt [the client] may need to collect.” Similarly, collection staff in ORMS’ medical, consumer products, and membership divisions employ strategies designed to protect the relationships between clients and customers.
ORMS is a full-service agency and offers its clients accounts receivable management services; early intercept recovery services; and third-party collections on a contingency basis. In addition, their business solutions include client reporting gateways; performance analytics; and tools and resources such as adjustable fee agreements and direct data integration.
Omega RMS cites membership in the International Association of Credit and Collection Professionals (ACA International). However, their Resources page is currently unavailable, and their client-facing website does not provide links or references to consumer protection laws or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of December 2017, the Better Business Bureau (BBB) has closed 18 complaints against Omega RMS in the preceding 3 years, with 9 complaints closed in the past 12 months. All of these complaints alleged problems with billing and collections. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has received 34 complaints about ORMS. Justia lists at least 4 cases of civil litigation involving Omega.
Omega RMS, LLC
7505 NW Tiffany Springs Parkway, Suite 500
Kansas City Mo 64153
Telephone: (888) 387-5489
Website: https://omega-rms.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely OmegaRMS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Complaint:
Details of complaints on Omega RMS’ BBB profile page are unavailable. Complaints on the Consumer Financial Protection Bureau (CFPB) website cite problems resulting from inaccurate reports to the credit reporting agencies and abusive and harassing phone calls.
In August 2017, a complainant indicated that an Omega RMS representative had contacted her and “demanded to know” if she was the individual he was looking for. The ORMS representative allegedly did not identify himself or his company, then “demanded in a loud, abusive voice that [the complainant] confirm [her] address.” The complainant asked the representative to identify himself and the reason for his call, and he allegedly responded by stating his name, then telling the complainant that, “you have to confirm your address so that I can tell you about a serious situation you are involved in.” When the complainant indicated that she declined to “confirm any information…[without] knowing what he was calling about,” he allegedly threatened the complainant, telling her that “something more serious would happen.” The complainant hung up, and the representative called back, and allegedly used a “threatening tone” to ask the complainant, “Is this the way you are going to handle this serious situation?” The complainant explained again that that she “would not share information with him and in fact was going to call the police if he called again.” The complainant indicated further that she had “no credit issues and had absolutely no idea why he was calling me.” The phone call left her distraught and concerned that the caller may be a predator. Omega RMS’ response to the complaint indicated that the company “believes the complaint is the result of a misunderstanding.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“Thank you and your staff for the exceptional work you did on my behalf in dealing with a debt collector. I’ve not experienced the level of professionalism, care, timeliness in follow-through, and financial compensation obtained through your firm.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
“I did not realize I’d be getting any money from this wretched affair. I’m taken aback by what you have achieved in my behalf.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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