Rent Recovery Solutions LLC is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Rent Recovery Solutions, LLC is a third-party collection agency based in Atlanta, GA that specializes exclusively in collecting delinquent debts for the property managers of apartment complexes. Rent Recovery has received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failing to provide verification of debts and inaccurate reporting of information. If you have been contacted by Rent Recovery, understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Rent Recovery Solutions, LLC is a legitimate collection agency, was founded in 2006, with BBB’s profile page established in 2009. According to its website, Rent Recovery Solutions focuses exclusively on “rent-related debt for management companies and apartment communities.” Rent Recovery’s management team has experience in property management and “multifamily collections.” Their collections staff is trained in lease, lease collection, and landlord tenant law.
Rent Recovery’s business activities are comprised of four main areas: contingency collections, electronic file placement, a proprietary process, and advanced technology. Their collections efforts use contact methods, research personnel, and specialists trained to recover delinquent debt, and their contingency arrangement means that their clients only pay when past due accounts are recovered. Their electronic file placement system accommodates digitally stored files and integrates with the systems used by property managers. Their proprietary process uses a network of contacts and negotiation tactics to afford their collectors with more options than “demanding, bullying…making threats, and badgering and harassing…former residents.” Their technology includes a state-of-the-art skip tracing database.
Their website does not offer a lot of information about consumer rights. However, their Resources tab includes an Industry Links page with links to AskDoctorDebt.com, the Association of Credit and Collection Professionals, and the Annual Credit Report website.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 166 complaints against Rent Recovery in the past three years, with 78 closed in the past twelve months. Most of these complaints alleged problems with billing and collections. Since March 2015, the CFPB has closed 111 complaints against Rent Recovery for complaints alleging FDCPA violations such as attempting to collect debts not owed; making false statements; and improper disclosure of information. Justia lists at least 2 cases of civil litigation naming Rent Recovery as a defendant.
Rent Recovery Solutions, LLC
1945 The Exchange SE., Ste. 120
Atlanta, GA 30339-2062
Telephone: (800) 335-0119
Website: http://www.rentrecoverysolutions.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RentRecovery would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
In September 2017, a complainant indicated that he had tried to rent an apartment but was refused because Rent Recovery had reported a collection item. The complainant immediately addressed the delinquency but was informed by Rent Recovery that a receipt for payment would take 48 hours. The complainant received an email receipt shortly thereafter, but the property manager insisted on a hard copy receipt on letterhead. The complainant again contacted Rent Recovery to request the receipt but was continually sent to voice mail. Subsequent calls to management redirected to the customer service representative’s voice mail. In response, Rent Recovery indicated that they had sent several letters to the complainant. Rent Recovery indicated that they had only one additional contact with the complainant and that further questions should be directed to the Collections Manager. In September 2015, a complainant indicated that Rent Recovery had reported a delinquency to the credit reporting agencies that was inaccurate. The complainant requested validation of the debt and a removal of the inaccurate information from his credit reports. Rent Recovery’s investigation confirmed that the complainant had paid the amount owed in 2014 and the account was subsequently reported as paid and closed.
In June 2017, a complainant indicated that he had contacted Rent Recovery regarding a past due account. He offered to settle the balance so that a negative item could be removed from his credit report. Although he paid the amount as agreed, the account still appeared as a charge-off item. Rent Recovery’s investigation confirmed that the account had been paid, and that they had failed to update the information with the credit reporting agencies.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
“If you are unsure about this company…DONT BE!!! They are for real when they say they are here to help you. It only takes a few short minutes of your time to talk to a rep. I was a skeptic, but you did everything you said you would! I can’t say thank you enough!”
”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
Chances are good that we can help. Call us today and we’ll explain.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I signed a lease with family member and after the first lease expired, paid in full, I was removed from the lease and family signed a new lease agreement with the property. Upon them moving they owed rent and now rent recovery is on my credit report as my debt for a lease I never signed. Disputed with no avail and also contacted the property for docs and no response.
I moved out of a horrible apartment in Dec 2018. I gave proper notice and was never late on rent. The day of move out, I could not reach any manager. There was no one in the office, no sign, and the phone went directly to a full voice mail. There was not even a mail slot that I could put my keys through, and I think this was a set up all along. I had no options so I locked the apartment and left the keys on the counter in plain sight. I received nothing for several months, no notice, no deposit, nothing, even though I had given my forwarding address in writing. 3 or 4 months later, my credit report shows almost 2000 owed. I called the apartment and was told it was for breaking the lease. OK for one thing, the lease was up. I have not and will not pay one cent of this bs charge. For some reason, now it shows that I owe 900$. I have not made any payments, I will wait them out. RRS I owe you nothing
Received notice late Friday 2/2/2023 via mail from Rent Recovery Solutions regarding a settlement offer with a discount that is due 2/6/2023. I was renting an apartment and broke the lease due to purchase of new home in the state of AZ. When I moved out I gave the leaser my new address, the leasing agent informed me that I would receive a notice via mail about the amount due them for breaking the lease. Never received one, moved out 3/29/2022.
I received a debt collection letter from them for $69.00 and I paid it in full. I asked for it to be removed from my credit for home purchase and they stated they are not in the business of removals. I was told to contact a supervisor name Sheneta. I left a voice message and no return call. I would like to take steps in pursuing my options being that this is hendering me from obtaining a place of residence…
they are in my credit report as in collections. i don’t know what it is for. I so not owe anybody’ I did have a propertu manager keep my deposit without cause once. i was paid in full but consumers have no rights when it comes to credit. it might not even be him. I can’t find out. i have received nothing in the mail about. I am now disputing it for the second time. i have asked for information regarding who hired them twice with no response. I lost first dispute waiting to hear about second.
false information on credit report
I moved out of the apartment I had occupied for 2.5 years in good standing and gave 45 days notice since I was approved to buy a house in November 2017. My rent was approximately $1400 a month. I notified them October 16 and paid through November 30th. They are now sending Rent Recovery Solutions after me claiming I owe 2516.00 for insufficient notice charges and Rent Recovery is threatening to report this to credit bureaus.