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The 2022 Volvo XC60 is a luxury SUV that is designed to excel beyond the competition. The company claims that this model is “smarter than ever.” But there’s nothing smart about it when its electrical system, computer, and software malfunction and render it unusable.
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NHTSA Complaints for the 2022 Volvo XC60
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings | |
| Unknown Or Other | |
| Service Brakes | |
| Lane Departure: Assist | |
| Steering | |
| Vehicle Speed Control | |
| Lane Departure: Blind Spot Detection | |
| Engine |
Most Common problems with the 2022 Volvo XC60
There were 23 complaints made to the National Highway Traffic Safety Administration (NHTSA) about the 2022 Volvo XC60 between January 12 and November 11, 2022. More than half of these are about the electrical system. They range from problems with the infotainment system to batteries draining for no reason.
Nearly a third of the complaints are about forward collision avoidance, with 3 pertaining to the electrical system. Another 2 of these relate to faulty brakes, with 1 reporting a crash.
At least one of the brake-related complaints is linked to the electrical system. This describes how the electrical emergency brakes malfunction.
Other components and systems that have attracted complaints include the engine, exterior lighting, the fuel/propulsion system, lane departure, seat belts, steering, tires, and visibility/wiper.
Problems with the Electrical System
There’s nothing more disappointing about the 2022 Volvo XC60 than the electrical system. The best way to describe what’s happening is to look at the current complaints filed with the NHTSA.
Computer operating system malfunctions and software that drains all the power from the vehicle’s batteries appear to be the biggest problem facing Volvo XC60 owners. But there are also a host of other electrical software problems. These problems are often related, and they commonly occur alongside other issues from air conditioning and heating malfunctions to major faults with the infotainment system.
An owner from Massachusetts claims that the 2022 Volvo XC60 “should have never been released for sale and Volvo should have told their many customers that the 2022 XC60 had serious issues before the sale.”
Those he experienced included the screen going blank, the car stopping working and slowing “down to a crawl showing a turtle symbol on the dash. To reset, the vehicle has to be completely shut down and restarted. The ventilation system stops working and requires a reset. The Google operating system which controls everything in the vehicle is a failure.”
An owner from Maryland reckons “Volvo rushed the 2022 model year XC60 with the new Google infotainment to market before all the bugs were worked out.”
Issues this owner faced after the first 4 weeks of ownership included the HVAC and turn signal lights, maps, and speed limit alerts not working. “Had to manually reboot the infotainment to regain these necessary safety features… Even the dealer is aware of these reported issues.”
Computer Issues
An owner from Oklahoma has had weird electrical problems that “caused my car to act like it was running out of gas. The dealership had my car for about 3 days and it was a computer problem with the batteries not communicating between systems so they had to order a new module and reset the computer.
Nevertheless, the problem recurs, and it seems “I might have to take my car or have my car towed to the dealership every 2-3 weeks because of a computer update issue” in a brand new car.
An owner from Massachusetts has had “continuous problems associated with the computer of the car that are affecting its ability to drive safely. While in reverse and in motion, the car’s camera will often, and unpredictably, shut off. Additionally, the car’s forward collision warning system will initiate when there are no cars in front of it. Rather, it sometimes engages when oncoming traffic (is) going the opposite direction. Lastly, the car lost all power while on the highway due to a ‘battery error’. It required a redownload of software;. However, these other safety problems persist.”
This last complaint shows how the different issues are interlinked.
Battery Problems
Here are a few examples of battery problems.
A Software Bug
An owner from New Jersey states that when the XC60 was 4 months old, a “software bug” drained all batteries on board, preventing the vehicle from starting. They were stuck in park, and it was impossible to disengage the parking brake or put the car in neutral.
“We were put at risk by a car that can fail without warning and not start at all as we were stranded at a remote location. When the car failed to start, it could only be moved by a flatbed tow truck, as it was impossible to put the car into neutral and it would not roll. The Volvo dealer confirmed that the vehicle failed to start because of a software bug.”
Zero Power
An owner from Vermont found a brand new XC60 suddenly had zero power. “The FOB didn’t work so I couldn’t get into my car. The tow truck driver jump-started (the) car successfully. Fortunately, I instructed the driver to take it to the dealership anyway because there was no reason for the new vehicle to have a dead battery. I had left the car running and returned to it after chatting with (the) driver.
“At some point, a warning message appeared on the display reading “Stop Safely. 12V Battery Critical Charging Fault.” If I had driven off after the car was jump-started — as I have always done before — the vehicle could have gone into a serious fail mode that would have endangered me and those around me.”
Critical Charging Fault
An owner from Minnesota, with an XC60 that had less than 10k miles on the clock, parked the SUV for about 2 hrs and found that the battery was “completely dead. This left me and my family stranded unexpectedly. After jumping the car, a warning displayed: Stop Safely, 12 V Battery Critical Charging Fault.”
He drove home with the vehicle in “turtle mode” which he acknowledges wasn’t safe. “The acceleration was surging unexpectedly and without warning. I realize that there was a warning not to drive. However, I didn’t have a lot of good options given the electrical failure.”
Software Updates
It’s not clear whether the software does impact the battery. But an owner from Florida blames a software update malfunction for major problems. “Without warning, the vehicle failed to start, supposedly because of a software update that failed to work properly. The car routinely has software updates. This is the second time in the 6 months since we leased the car that it has had problems with a software update.” They had to have the vehicle moved by a flatbed tow truck.
“The Volvo dealer confirmed that the vehicle failed to start because of a software update that failed to work properly. As far as we know the car’s computer(s) was (were) not replaced – it was a pure software download problem.”
An owner from North Carolina says that after several functions had failed, they tried an over-the-air (OTA) software update as recommended by the dealer. After this was completed, there was a total failure of all functions.
An owner from Massachusetts found that a car that was 4 days old wouldn’t unlock. So he manually unlocked the car, only to find it wouldn’t start because there wasn’t any power.
According to the dealer, a “software error caused application downloads or refreshes to continually run, draining the battery, which needed to be replaced entirely.”
Brake Problems
When the brakes of any vehicle malfunction, there is a risk of a crash. The severity will depend on the circumstances, but crashes can be fatal.
There is only one accident caused by faulty brakes that has been reported to the NHTSA so far. An owner from California had only owned the Volvo for a few months when it happened. He was starting to brake so he could turn the car around and park in a parking lot. “However, the car didn’t stop but instead lurched forward at full throttle causing me to crash into a breezeblock wall. The automatic warning system did not sound and the crash detection system never engaged. I haven’t been in an accident for 30 years and was not distracted when this happened.”
The owner’s frustration was heightened because the vehicle had been with the dealer 3 times before this “because of technical/computer/infotainment issues. The dealer had the vehicle for about a week on each occasion.”
An owner from Texas also had an issue in a parking lot. “The Rear Auto Brake engaged without warning and without the presence of obstacles, vehicles, or persons in the vicinity which would have warranted an alert or braking.” Then it happened again when backing out of a private garage, and then a third time.
Each time this happened, “the words Rear Auto Brake Intervention or something similar appeared on the dashboard. The braking and screen message occurred without warning or any cause for the sudden and forceful automatic braking.” The owner managed to disable the Rear Auto Brake intervention feature, but the dealer was able to identify a fault.
Another complaint, from an owner in Puerto Rico, states that the electrical emergency brake doesn’t function on a steep slope.
What to do if your XC60 is a lemon? Your Lemon Law Rights
If you are one of the unlucky Volvo XC60 owners who is experiencing battery, software, brake, or any other problems that recur, you might have gotten yourself a lemon. Since the law makes Volvo pay the legal fees for lemon law cases, you might be able to get the lemon out of your life quicker than you think. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
All you have to do is contact Lemberg Law on our Helpline or fill out a contact form. We will assess your Volvo XC60 problems and get back to you.
Complaint Data
| Category | Electrical System, Fuel/propulsion System, Vehicle Speed Control |
| Date | Mar 07, 2023 |
| State | CA |
| Description | I purchased the car in april 2022. Did not have any issues until february 2023. Initially, the engine light came on with a turtle icon in the dash screen. I was driving and the car would not go over 45 mph. On a busy street . The car was hesitating badly and also said something about the propulsion? Volvo ontario towed it from my business and supposedly fixed it. Fast forward the following week, engine light came. Back to dealer, who said the software at that time was not available and it was a recall. A few days later they said they were disconnecting the engine light until new update was available. Back to dealer with update now installed, supposedly this would fix all the engine issues. A few days later, 3/7 I got into car and started it . This mesage came on, "slow down, the vehicle will reduce speed. Propulsion system failure", followed by ,"propulsion system service required" with yellow engine light on. Backed out of the driveway and the car started vibrating and shaking violently. Currently waiting on volvo for next steps. I am so dissapointed with this car and it is a huge concern for safety. I purchased this car because of their reputation for safety. |
| Category | Unknown Or Other |
| Date | Mar 03, 2023 |
| State | TX |
| Description | I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get said owners manual. I offered to pay for one myself. I am told for environmental reasons that it does not exist. The owners manual is available on the center console of the vehicle. What? What if I am on the side of the road and can't turn on my car, I can't access a manual. Can this be legal? This is not safe. How do we not have a law to require a manual be available for a car sold in the us? |
| Category | Unknown Or Other |
| Date | Feb 07, 2023 |
| State | MA |
| Description | When I placed the car in the reverse the backup camera screen went black. I needed to stop and restart the vehicle for the backup camera to start working again. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 01, 2023 |
| State | FL |
| Description | The google/android (ihu) electrical system controls the entire car: brakes, engine, safety features, ac/heat, etc. It is unreliable after 4 repair attempts. Problems started date of delivery (9/6/22) & have been ongoing. The ones that directly affect safety are the auto braking activating without cause, blind spot warning missing motorcycles, lane keeping will pull car towards a hazard in middle of road when you swerve to avoid it and the google/android system in general malfunctioning. I live in south florida and I can assure you that air conditioning is a safety concern, especially in people like me who have medical conditions in which excessive heat exposure can result in an er visit. My ac has failed upon starting the car as well as following the rebooting of the google/android system. The rebooting of the system must be done whenever the system malfunctions & it is wise to pull off the road to do it because everything but engine shuts down during the procedure. I have had to do this several times sitting off the side of the road & the system still wasn't working. It is not safe to have to pull off road so frequently. The automatic braking was particularly frightening, as both I and the car in front of me were both slowing for a stoplight, there was at least 5 car lengths between us & the distance between us was not narrowing. My car suddenly braked. Had someone been close behind me they would likely have rear-ended my car. They might have also assumed I brake-checked them & reacted with anger. Requested volvo corporate involvement for 4th repair attempt & ihu was replaced. System began malfunctioning again, but blind spot worked. The google system is apparently unstable, as the 2nd loaner car's backup camera & cross traffic warning froze & failed to alert. Dates: 9-6-22 to 1-25-23 (date they took car for repair try #5). About 4000 miles on it. Volvo says they can't replicate concerns. I have video of some malfunctions & sent to dealer. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection |
| Date | Jan 25, 2023 |
| State | NC |
| Description | Picked the vehicle up from dealership, rapidly received errors in may 2022. Errors as follows; blind spot sensor service required, rear auto brake reduced functionality, park assist system reduced functionality, vehicle had less that 15 miles. A different incident in may, the ac wouldn't work and had to shut down and reset screen. July 2022, car would not start with either key, confirmed both keys working. Would not recognize key or respond to app, eventually radio would come on but car wouldn't crank. Dealership updated software. August 2022, gps kept dropping and continued issues with electrical, tcam module replaced. |
| Category | Air Bags, Electrical System, Lane Departure: Blind Spot Detection |
| Date | Jan 21, 2023 |
| State | AZ |
| Description | I have had several software/computer issues since purchase. Now the whole control system has failed and all safety functions are dead, in addition to radio, heating/cooling and voice command systems. |
| Category | Electrical System, Lane Departure: Assist, Vehicle Speed Control |
| Date | Dec 29, 2022 |
| State | IL |
| Description | The screen does not come on, so no heat, no safety stuff, no reverse camera and no sensors. All the above adas features do not work either. This is definitely a safety hazard, which I think traces back to the vehicle operating system. Details reported to volvo in this tweet--> https://twitter. Com/ameyaroskar/status/1608642311923339266? T=cul77cpdg6qwip8ajqetyq&s=19 |
| Category | Electrical System |
| Date | Dec 29, 2022 |
| State | LA |
| Description | Infotainment system quits working or will not boot up |
| Category | Engine, Power Train |
| Date | Dec 28, 2022 |
| State | PA |
| Description | I have recently experienced several episodes of the vehicle suddenly going into "limp home" mode while either accelerating onto or driving along at highway speed, causing a sudden loss of drive-ability and endangering me and my vehicle as well as those other passengers and vehicles traveling near me. I have taken it to the volvo dealer in norristown , pa where I purchased the vehicle new less-than a year ago, and they said they have never seen the "transmission acceleration performance reduced" dash warning with the "turtle shell" icon or the dtc codes before, however, there is much discussion of this issue on the volvo forums, and I respectfully request that you urgently look into this dangerous issue! |
| Category | Unknown Or Other |
| Date | Dec 21, 2022 |
| State | NV |
| Description | The car's heater on 'pure' mode does not operate. I called the dealer and he said "oh yeah, this is a very widespread problem." my car travels in cold climates and is subject to moisture/condensation. No call from volvo, no special notice, nothing...... Just wait until you can't see out your windows and have to pull to the side of the road because they are too lazy to take care of this issue. It is safety issue - 100%. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Nov 11, 2022 |
| State | CA |
| Description | the vehicle is basically new and I have only had it a few months. It has already been with the dealer three times because of technical/computer/infotainment issues. The dealer had the vehicle for about a week on each occasion. Today, I started to break so I could turn the car around and park it in the parking lot. I was moving very slowly, as you would expect in such a case. However, the car didn't stop but instead lurched forward in full throttle causing me to crash into a breezeblock wall. The automatic warning system did not sound and the crash detection system never engaged. I haven't been in an accident for 30 years and was not distracted when this happened. If the vehicle hadn't already had issues, I would accept user error as the problem, however in light of the car's history, I have doubts. |
| Category | Electrical System |
| Date | Sep 17, 2022 |
| State | TX |
| Description | A/c failed to turn on. This is the second time this has occurred. It was on a 100 degree texas day. I was already in the vehicle and it was so hot in the vehicle I was worried about a heat stroke. It caused a distraction while driving because the electrical components weren't functioning as intended potentially causing an accident. The 2022 models have known electrical issues and the dealership was not surprised. The vehicle is currently in the shop. |
| Category | Fuel/propulsion System |
| Date | Aug 31, 2022 |
| State | VA |
| Description | I was driving on a highway over 55 mph when the power limitation indicator symbol, the red warning symbol and the emission control system flashed on which immediately limited my maximum speed to 45 mph. This instant deceleration in high-speed traffic almost caused the car behind me to rear-end my car. I put on my flashers and exited the highway asap. The error light stayed on until the car's electric battery had been drained and the gasoline engine was being used 100%. Two weeks later the power limitation indicator symbol flashed on again but this time I was on local roads traveling at 35 mph thus the car did not decelerate. Again, after draining the car's electric battery the indicator symbol went away. What component or system failed or malfunctioned, and is it available for inspection upon request? Propulsion system and yes how was your safety or the safety of others put at risk? The instant deceleration of the vehicle in fast moving traffic was a potential accident situation. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer cannot replicate the error message nor knows how to fix it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the propulsion system service required warning symbol and message. |
| Category | Electrical System, Forward Collision Avoidance: Warnings |
| Date | Jul 25, 2022 |
| State | MN |
| Description | The car is only a few months old with less than 10k miles. After parking the car for about 2 hrs, came back and the battery was completely dead. This left me and my family stranded unexpectedly. After jumping the car, a warning displayed "stop safely, 12 v battery critical charging fault". I decided to try to make the short drive home as I was stranded with my family otherwise, the vehicle was in a limp home "turtle mode" which was not safe. The acceleration was surging unexpectedly and without warning. I realize that there was a warning not to drive, however I didn't have a lot of good options given the electrical failure. Also, in thinking back, there was a warning sometime in the last month regarding collision detection that needed to be fixed, but warning went away. In researching this issue online, seems that there are other complaints similar in nature (11472450, 11469166). |
| Category | Electrical System |
| Date | Jul 21, 2022 |
| State | IN |
| Description | The google android automotive operating system is unstable. It will reboot while driving. During this time all settings and functions of the car including safety systems are rebooted as well. For about 30-60 seconds the cars systems are unavailable even the hvac. I've had it serviced twice and they have been unable to fix the issue. The cars data/cell connection also does not work and is required for the sos and volvo on call systems. It is currently at the dealership with no estimated time of when they can fix as they have exhausted all possible ways to fix. A case is active with volvo to work to find the issue to the problem. They replaced the cars modem but data is still not working and updated the software but the glitches and issues with the android automotive remain. |
| Category | Electrical System |
| Date | Jul 14, 2022 |
| State | NH |
| Description | Car will not start because of ecall and sos system malfunctioning. Car will only start with key in cupholder (where secondary reader is located). Possible tcam issue or 12v battery issue. |
| Category | Electrical System |
| Date | Jul 11, 2022 |
| State | MA |
| Description | 4 day old car with 45 miles on it wouldn't unlock-manually unlocked the car to find it wouldn't start/no power. Car was towed to dealer after being jump started. Software error caused application downloads or refreshes to continually run draining the battery which needed to be replaced entirely. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Assist |
| Date | Jul 11, 2022 |
| State | MA |
| Description | Started car after driving an hour, and having it sit 2. 5 hours. Center panel was very dim and no air out of vents despite leaving air on when turned off. Error message that cooling infotainment system. Audio sound for turn signal also not working had to drive/leave. Left and found somewhere safe to pull over turn car off and sit. After 10+min no change. Drove home 60miles with no ac, cruise control or other safety features, or sounds w blinkers. At home, the beeeping for 360 camera and red/orange lights to help backup/part not functioning. The backup light was. Car felt a little jerky during trip. After 4+ hours it appeared to be functioning. When restarted car is 5-6 weeks old with 346 miles on it including the 100+ from saturday. Did not make a planned drive sunday as did not feel it was safe. Verified all software/apps up to date vm left for service on saturday will follow up on opening today. |
| Category | Electrical System |
| Date | Jul 05, 2022 |
| State | VT |
| Description | Brand new vehicle that I brought home 18 days ago. Went to start car this morning and it had zero power. The fob didn't work so I couldn't get into my car. Tow truck driver jump started car successfully. Fortunately, I instructed the driver to take it to the dealership anyway because there was no reason for the new vehicle to have a dead battery. I had left the car running and returned to it after chatting with driver. At some point a warning message appeared on the display reading "stop safely. 12v battery critical charging fault." if I had driven off after the car was jump started -- as I have always done before -- the vehicle could have gone into a serious fail mode that would have endangered me and those around me. Prior to this event, I had a few minor electrical glitches that I ignored because I thought they were either user error or my imagination. For example the sensors were reporting that I was driving too closely to another vehicle but there was no other vehicle around me -- any where. I have read volvo forums and understand this has happened to other people and there have been even more significant electrical problems that could have ended badly. I've been trying to find information about volvo addressing the issues. But I have not even seen that they have acknowledged the problem. This is a dangerous car. Please, investigate these issues. Look at the driver forums to help assess the issue. I am still waiting for a response from the service department and will provide more details as I get them. |
| Category | Electrical System:adas:driver Monitoring:software, Electrical System:body Control Module:software |
| Date | Jun 15, 2022 |
| State | NC |
| Description | The contact owns a 2022 volvo xc60. The contact stated while driving at various speeds or while the vehicle was idling, the lane departure, cross-traffic, and several other functions failed to operate as designed. The contact stated that a cooling environmental failure message was displayed. The vehicle was taken to the dealer where it was awaiting diagnostic and repair. The manufacturer was made aware of the failure via email and the contact was awaiting a response. The contact stated there was an over the air (ota) software update on the vehicle. The contact stated that after the ota software update was completed the failure occurred. The contact stated that the volvo phone app alerted that the update was completed successfully. The failure mileage was unknown. |
| Category | Electrical System, Forward Collision Avoidance: Warnings |
| Date | Jun 14, 2022 |
| State | MA |
| Description | Continuous problems associated with the computer of the car that are affecting its ability to drive safely. While in reverse and in motion, the car's camera will often, an unpredictably, shut off. Additionally, the car's forward collision warning system will initiate when there are no cars in front of; rather, it sometimes engages when oncoming traffic going the opposite direction. Lastly, the car lost all power while on the highway due to a "battery error". It required a redownload of software; however, these other safety problems persist. |
| Category | Electrical System, Engine |
| Date | Jun 14, 2022 |
| State | NJ |
| Description | 4 months old 2022 volvo xc60 software bug that drained all batteries on board caused the vehicle to not to start, stuck in park, it was impossible disengage parking brake or put the car in neutral. Without any warning or battery low or battery empty indicator, the vehicle failed to start. We were put at risk by a car that can fail without warning and not start at all as we were stranded at a remote location. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The volvo dealer confirmed that the vehicle failed to start because of a software bug. Dealer indicated that they were not able to start or move the car, they had to connect to it wirelessly and applied updates then reset battery and charge it for 4 hours, as the software bug caused the battery to drain without warning or indication, which provides power systems such as, starter, parking brakes and gear selections system. There were no warning indicators, messages or other symptoms of the problem prior to the failure. |
| Category | Tires |
| Date | May 27, 2022 |
| State | FL |
| Description | I have been driving with a bubble on the side wall of the tire. According with tire place this is been for long time. My car does not have even 9000 miles tire in under warranty but not either pirelli or volvo of america is taking responsibility for this. I drive in the highway I am a woman single mother with my son ... And driving under this circumstances in not safe. But apparently pirelli of volvo are just blaming each other.. I have to chance the tire cover the expenses. And waiting for an answer. |
| Category | Unknown Or Other |
| Date | Apr 20, 2022 |
| State | FL |
| Description | Volvo xc-60 computer system / software updates malfunctioned. The computer(s) remain in the vehicle (to my knowledge). Without warning, the vehicle failed to start, supposedly because of a software update that failed to work properly. The car routinely has software updates. This is the second time in the 6 months since we leased the car that it has had problems with a software update. We have a home in ithaca ny, where it can snow for many months of the year. We are put at risk by a car that can fail without warning. When the car failed to start, it could only be moved by a flat-bed tow truck, as it was impossible to put the car into neutral and it would not roll. The volvo dealer confirmed that the vehicle failed to start because of a software update that failed to work properly. As far as we know the car's computer(s) was (were) not replaced - it was a pure software download problem. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There was a message that the car intended to perform a software update and could not be used for 1. 5 hours until the update concluded. But there was no warning that the car would fail to work after the software finished updating. |
| Category | Steering |
| Date | Apr 12, 2022 |
| State | CA |
| Description | The vehicle pulls to the right consistently. Volvo san diego has attempted to correct this on six different occasions, including sending it to an alignment specialist, and swapping wheels and tires. After this, they tried to explain to me that this was a “safety feature†that pulls the vehicle to the right, sometimes leaving the lane, so the vehicle would not go in to oncoming traffic on a two lane road. They also explained that this is standard for all vehicles in this class. Even though it does not happen on any of the courtesy vehicles they have loaned me during the six visits. Also having issue with the main computer not connecting to the internet, or radio, and sometimes not allowing for back up sensor alarms, or blinker sounds. |
| Category | Electrical System |
| Date | Apr 04, 2022 |
| State | MA |
| Description | Multiple occurrences: the screen goes blank in front of the driver including the main center on the dash. The car simply stops working and slows down to a crawl showing a turtle symbol on the dash. To reset, the vehicle has to be completely shut down and restarted. The ventilation system stops working and required a reset. The google operating system which controls everything in the vehicle is a failure. This vehicle should have never been released for sale and volvo should have told their many customers that the 2022 xc60 had serious issues before the sale. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 23, 2022 |
| State | TX |
| Description | 2 incidents occurred during the week of christmas (1 before and 1 after) in which the rear auto brake engaged without warning or provocation. There were 0 obstacles, vehicles, or persons in the vicinity which would have required an alert or braking. The 1st occurred in a parking lot and the 2nd occurred when backing out of a private garage. In each instance, another adult aside from the driver witnessed the malfunction. 1 incident occurred in january in which the rear auto brake engaged without warning and without presence of obstacles, vehicles, or persons in the vicinity which would have warranted an alert or braking. At each incident, the words rear auto brake intervention or something similar appeared on the dashboard. The braking and screen message occurred with warning or any cause for the sudden and forceful automatic braking. After the 3rd incident, the owner found the option to disable the rear auto brake intervention feature but this needs to be done at each new drive. No accidents occurred. The owner took the car to the dealer's service department. The service department was unable to duplicate the issue nor were they able to find any record of the error in the vehicle's "black box." the car remains with the service department due to subsequent issues experienced and reported on this site by the owner. |
| Category | Forward Collision Avoidance: Warnings, Steering |
| Date | Feb 23, 2022 |
| State | TX |
| Description | While driving on the inside lane next to the median of a 4-lane road and without warning or any other vehicles in my vicinity, any debris or objects in the road, and while I was maintaining the vehicle in my lane, the car swerved to the right. It felt as though someone in the passenger seat (I was alone) grabbed the steering wheel and forcefully yanked it to the right. At this time the words collision avoidance assistance or something similar appeared on the dashboard screen. Thankfully there was not a vehicle in the lane to my right and I was able to correct the vehicle back into the appropriate lane. I turned left at the next opening in the median, pulled into a vacant parking lot, and called the volvo service department. I described what happened to the woman taking my information and made arrangements to leave the car that evening for it to be repaired the following morning. I missed a voicemail from the technician on february 8th stating that the car was inspected and test driven and the issues reported could not be duplicated but that the software had been updated. Several phone calls occurred between myself and the dealer and it was established that the problems reported (this one as well as the ones described in a previous report regarding rear auto braking intervention) could not be duplicated. Had a vehicle been to the right of me, had I been in the right lane and a person been on the sidewalk, had I been in a neighborhood in which a child was riding a bike or a parent was pushing a child in a stroller, the results could have been tragic. There was no warning prior to the swerve and the words on the dashboard. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 03, 2022 |
| State | PR |
| Description | Ready to drive feature in traffic can cause a crash, when ur stock in traffic and be in the first row at red light, if the front car that pass the red light move, the vehicule advise you to move foward with visual and audio signal if you dont look up the light is green, you can accelerate and run out with red light and crash |
| Category | Service Brakes |
| Date | Feb 03, 2022 |
| State | PR |
| Description | Electrical emergency break do not function in steep slope, project message “the emergency break can hold vehicule weight†seriously that scare me |
| Category | Lane Departure: Assist, Seat Belts:front:warning Light/devices |
| Date | Jan 31, 2022 |
| State | FL |
| Description | The contact owns a 2022 volvo xc60. While driving at various speeds, the contact discovered that the lane assist safety feature failed to recognize the single or double yellow lines. In addition, he also discovered that the lane assists safety feature did not operate while driving under 35 mph. The contact also mentioned that the seat belt audible alert would only chime twice and that the warning light would disappear after 45 seconds. The contact stated that without the constant reminder, a person might forget to use the seat belt. The dealer was notified about the seat belt issue and informed that customers preferred a limited seat belt reminder. The contact disagreed and stated that the seat belt reminder should remain constant until the seat belt was securely fastened. The contact sent an email to the manufacturer; however, the contact had not yet received a response. The vehicle was not repaired. The failure mileage was 0. |
| Category | Electrical System |
| Date | Jan 22, 2022 |
| State | OK |
| Description | I had only had my car for approximately 2 weeks and had to have it towed to the dealership due to an electrical problem that caused my car to act like it was running out of gas. The dealership had my car for about 3 days and it was an computer problem with the batteries not communicating between systems so they had to order a new module and reset the computer. Another 3 weeks later my parking alert sensors started going off and wouldn't go off they just stayed on once again took to dealership and it was a computer problem. Both issues was fixed but was told don't be surprised if happens again might happen until volvo gets the whole company program updates and if it does happen just bring it back to the dealership and have computer reset. It's just an inconvenience to think I might have to take my car or have my car towed to the dealership every 2-3 weeks because of a computer update issue this is a brand new car. But I love this car I just hope volvo gets the computer system fixed for good. Dealership said they had others come in for check engine lights on and other lights even though nothing wrong just a computer issue. |
| Category | Electrical System, Exterior Lighting, Visibility/wiper |
| Date | Jan 12, 2022 |
| State | MD |
| Description | Volvo rushed the 2022 model year xc60 with the new google infotainment to market before all the bugs were worked out. While driving after 4 weeks of ownership, the hvac was not working so unable to defog the windshield, the turn signal lights were not working, maps and speed limit alerts not working. Had to manually reboot the infotainment to regain these necessary safety features. There are numerous internet forums describing issues with the new google based infotainment that volvo is using and the slow response to address them. Even the dealer is aware of these reported issues. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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Hi I am the owner of a Volvo XC60 2022 B5 mild hybrid from India. Facing the same “12V battery critical charging fault”. After the car being dead multiple times in a few months of purchase the battery was replaced by the dealership. 1 month after replacement I find the vehicle dead again. There seems to be serious issues with the battery. I cannot rely on the vehicle for going anywhere
My one month old Volvo c60 today would not start . Roadside assistance came . I have appointment to bring car in tomorrow but no loaners
I live in Lisbon, Portugal and I have a new Volvo XC60 PHEV T6 bought 2.20. After 8 months and 12.500 km while connected with the wallbox, it did not recognize the Fob Key. With the manual metal key I could get inside and the message was “Key not recognized”. The second key also did not solved the problem. It took it to Volvo 3 days to disconnect the car from the wallbox! After 4 weeks Volvo assistance is not answering my emails and for the last week I am forced to drive the car with no heat capacity in electrical mode! This is significant for taking my kids to school in the winter and dangerous for the fog on the front window. Unbelievable.
My rear braking system has whiplashed me several times now trying to back out of the garage and into a parking space wherein I had 3 ft from a bush, plus I had equal space on both sides while attempting to back out of my garage. I thought I wasn’t going to be able to go to work that day – it has happened multiple times now. Scares the crap out of me because it is like you hit a brick wall and there is not anything around you at all. Also, the lane assist was scary, so I turned it off because it came on collision avoidance and jerked me when I was traveling on a road I’ve traveled for over 40 years, and I was well with the parameters I was supposed to be. Otherwise, the vehicle drives great, but I am always leery of the above described and uneasy what will happen next unexpectantly.
I purchased a 2022 XC60 Recharge. In 3 months it has broken down 5 times for the same reason. It keeps going in to Turtle Mode. The Propulsion System keeps failing. It has been a horrible experience. Also the new technology sucks. Making a call with the voice controls is virtually impossible. It never gets the name correct. They finally did an update allowing the vehicle to have Apple CarPlay but it is not wireless. You have to plug the phone in to use it.
My problem with my 2022 XC60 is that the Lane Keeping Aid comes on randomly when switched off. It has been into the dealership 3 times now and they keep coming back with the most stupid answers. The latest is that I drive to close to the line! DUH!!! Next was you can not disengage the LKA. This is a completely random happening that I can not reproduce on demand, but when doing 70 on the interstate and the LKA intervenes and tries to steer the car off the correct line, when purposely switched off is most worrying. I am waiting for the next pathetic excuse, before I start to get really angry with them. I have also had the front collision warning apply the brakes and steer to the left at 40mph with absolutely nothing in front. The rear collision braking stopped me reversing out of the garage. It all seems to come from one common denominator, but the dealership are more intent on blaming my driving (it did not happen in all the loaners I have had from them) than admitting there is a fault. Anyone else experiencing the same?