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The 2020 Volvo XC60 is a mid-size luxury SUV that stands out for its exceptional style. The automaker states that this model can “Own the road. Share the planet.” However, most owners don’t want to drive this anywhere, let alone around the entire planet. It suffers from shoddy visibility, a faulty electrical system and malfunctioning service brakes.
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NHTSA Complaints for the 2020 Volvo XC60
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Service Brakes | |
| Unknown Or Other | |
| Air Bags | |
| Air Bags:srs Malfunction Warning Lamp/light | |
| Engine | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Lane Departure: Assist | |
| Power Train | |
| Tires:sidewall |
Problems with the Visibility
Seeing clearly from the vehicle is one of the most important aspects, no matter what model is being driven. Yet, the Volvo XC60 doesn’t seem to provide what customers need.
Here is one NHTSA review worth reading. “While driving on a freeway (70 degrees external temp), my right rear window spontaneously shattered with no contact. There was a loud pop and the entire window shattered into tiny bits.”
Aside from this, there is also a recall concern consumers need to know about. NHTSA Campaign Number 20V603000 states that over 87,000 vehicles might be equipped with front wipers where the nuts weren’t tightened properly, leading the wipers to loosen and stop working. If the wipers don’t clear the windshield during a rainstorm, the driver might have reduced visibility, which can increase the chance of an accident. It’s difficult to “own the road” if the driver can’t even see it in their Volvo XC60.
Problems with the Electrical System
As a premium-focused vehicle, the XC60 is designed to provide every luxury customers could want – except many of them aren’t working.
Here is one Edmunds review talking about some issues. “The navigation system has a nice display. The problem is the software. It’s horrible. Auto start on key…. there is none but you can use your phone to start the car. Radio is not user friendly. There is no sunglass holder and Apple play is the bottom of the screen so it takes your eyes off driving to see navigation on phone because Volvo navigation is horrible.”
Aside from this, Service Bulletin #TJ34618.6.0-2020 also states that when turning on the sound system, owners are hearing a screeching, scratching electrical noise. Maybe this is communication from other planets that have heard how well the XC60 shares this planet. Owners should listen closely for signs of alien communication.
Problems with the Service Brakes
Stopping a vehicle is the only way to own a road. With malfunctioning service brakes, this becomes nearly impossible.
Here is another Edmunds review. “Brake pedal feels a bit soft, takes some pressing to engage. Prefer a pedal that engages more quickly. Car had BIG disk brakes.”
Volvo might have been known for safety at one time, but that’s no longer the case. Even NHTSA Campaign Number 20V144000 proves how defective this SUV is. This recall says that more than 120,000 vehicles are equipped with a software/hardware incompatibility that causes the Automatic Emergency Braking system to miss obstacles and refuse to engage. If the owner believes that the vehicle is functioning properly, the system is relied on, even though it won’t work. What happens next could be a collision, which would force others to stand still while the driver “owns the road” until the tow truck arrives.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Volvo pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
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About the Author:
Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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