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The 2022 Genesis G80 is the type of car people dream about when looking for a luxury model. After all, the automaker boasts of the beauty, performance and features by stating it is “creating tomorrow, today.” However, the only thing that customers are seeing in the future is a bunch of trips to the service center because of the defective electrical system and poorly-built structure.
Click on other model years to view more problems: 2018
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NHTSA Complaints for the 2022 Genesis G80
| Complaint Category | Number of Complaints |
|---|---|
| Unknown Or Other | |
| Electrical System:instrument Panel:speedometer/odometer | |
| Electrical System | |
| Lane Departure: Assist | |
| Lane Departure: Warning |
Problems with the Electrical System
If a company is going to charge top dollar for a luxury automobile, it should be built to the highest standards possible, but Genesis doesn’t understand that.
Among the complaints in this KBB review, the electrical system takes a big shot. “Build is disappointing as many interior plastic parts don’t fit together well, the engine is power4ful but shakes and shudders like a tractor, gets worse gas mileage than my prior 3.8L G80 and the emergency braking system just plain doesn’t work. The lane control feature is erratic and the car feels unsafe to drive when it is engaged.’
The complaint goes on to say: “The worst part is that the factory support team is unable to properly support the vehicle due to the incompetence of ALL the dealer service teams and the manufacturer has refused to fix issues claiming everything is ‘normal.’ REALLY!!!! They are doing this as a way to work around the lemon law in my state. This has a been a very stressful experience and I warn anyone considering purchasing a G80 that if it can happen to me as a 3d time loyal Genesis customer it can happen to you.”
It would be safe to assume that this customer is going to jump ship and move away from Genesis vehicles in the future, and no one could blame them. This car seems to get just about everything wrong, despite customers making it very clear what they want. Maybe Genesis should go back to focus groups and then take those notes to make changes. Maybe the company is worried about that step, realizing that it would have to revamp the entire design and start over. It’s time to look into “tomorrow” and actually create the vehicle that people want today.
Problems with the Vehicle Structure
The complaints only further continue when talking about how the 2022 Genesis G80 was built. Genesis isn’t winning any points in this department either.
Here’s another KBB review to read. “The owner’s manual leaves a lot to be desired. It is hard to find explanations of the numerous features. For example, I have two buttons, cryptically labeled, on the overhead panel where the dome light and sunroof controls reside. I cannot find the difference between the two buttons in the owner’s manual. Both light the dome light but I cannot figure out why there are two buttons for the light. That is just an example – the manual must have been translated from Korean, and poorly at that.”
It’s possible that the problem has to do with the level of care going into the build. If the same people are designing Genesis and Hyundai vehicles, it’s clear where the breakdown is. Maybe the 2022 Genesis G80 should contain the same price tag as the Hyundai lineup. If so, there would probably be far fewer complaints worth talking about.
Your Lemon Law Legal Rights
Think you have a lemon? Sit back and let the experts work out your lemon case at no cost to you. The law makes Genesis pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.
Complaint Data
| Category | Unknown Or Other |
| Date | Nov 04, 2022 |
| State | CA |
| Description | I purchased my car in 1/2022. Starting 4/23/2022 through 10/27/2022 the car alarm has activated itself approximately 100 times. Usually the key fob can stop the alarm, but several times the vehicle must be driven away or moved to stop the alarm sound. I took the car to the dealer on or about 4/12/2022 to search for the problem. After 1 week, the dealer advised it found no problem, but replaced a rear sensor and returned the car on 4/19. On 4/23/2022 the alarm problem began again. After my local irvine, ca dealer refused to take the car back for repairs, on 5/16 I made a written complaint to hyundai claims. Since then, the alarm has activated without cause repeatedly. On 9/2/2022 with claims approval, I left my car with cerritos genesis. On 9/15/2022, my loaner g80 alarm activated itself without cause. On 9/23/2022 I picked up my car, after the dealer reported it found no problem. On 10/27/2022 the alarm reactivated itself twice, before I moved the car out of my hearing. |
| Category | Electrical System:instrument Panel:speedometer/odometer |
| Date | Jul 01, 2022 |
| State | GA |
| Description | The driver seat module was defective, it was replaced & is still not working properly. It works sporadically. The navigation system freezes sporadically, the instrument display panel gives incorrect information. The speed limit display indicated "34" when the heated seat feature was turned on, but the posted speed limit was 55. Information sent to the vehicle by gcc was never located, not sure if the navigation system did not receive the information. Concerned for short-circuit issues with the electrical system which may cause a fire. |
| Category | Electrical System, Lane Departure: Assist, Lane Departure: Warning |
| Date | Jan 03, 2022 |
| State | FL |
| Description | I purchased a 2022 genesis g80 rwd 2. 5t prestige. After driving the car for less than 500 miles I got a message on my dash board that said " check lane change assist function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15. 5 navigation screen goes completely blank. The screen controls more than the navigation. It had done this routinely everyday. We are very nervous about driving the car not knowing what else electronically could go wrong. I took it back to the dealer and they said they have no idea what is wrong. They told me that I was not the only person whom has came in to the dealership with the same issue. The dealer has no idea how to make any repairs I have pictures of the dash when both events happen if you would like them. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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